WORKING TOGETHER - ALARM CONFERENCE 2019 23 - 25 June 2019 University of Manchester - ALARM Risk Awards
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WORKING TOGETHER ALARM CONFERENCE 2019 23 - 25 June 2019 University of Manchester
CONTENTS
3 Chair’s welcome
Networking events and Risk Awards
4-5 Workshops at a glance
6 Keynote and Plenary
7 - 13 Workshop summaries
14 - 15 Booking and hotel information
Platinum sponsor
Gold sponsor
Silver sponsors
Bronze sponsors
02 | ALARM
WELCOME
F
For many years the worker bee has represented Manchester’s community spirit
and hive of activity, and more recently used as a symbol of unity and resilience.
This year’s Conference draws inspiration from this and celebrates risk and
insurance professionals Working Together through times of austerity, in the
face of challenge and periods of great change.
This year we are featuring a number of plenary sessions at Conference
including an inspirational opener from Claire Lomas MBE, who made headlines
in 2012 by completing the London Marathon in a pioneering robotic suit.
As ever, the Chair’s welcome reception provides an excellent opportunity for
new and established members to network in an informal setting, meet our
ALARM buddies and discover how to get the most from the Conference experience.
Our Risk Awards will be taking place on Monday 24 June, hosted by Ryan Tricks – a professional magician and
YouTuber with a strong focus on using magic to inspire and help people. There are nine refreshed categories to enter,
and details can be found on the ALARM website.
Attendance at Conference continues to be part of our membership offer – be sure to confirm your place as soon as
possible to ensure you do not miss out on the excellent learning and networking opportunities on offer.
I hope to see you there.
Chris Walker, Chair
NETWORKING EVENTS
Chair’s welcome reception
The Principal Manchester
Sunday 23 June 18:00 – 19:00
Hosted by ALARM Chair, Chris Walker, this offers a great way to
network with other Conference delegates. Attendance at this
event will ensure you get the most out of your time at the Conference,
whilst enjoying a complimentary drink.
Exhibition
University of Manchester
Monday 24 June 8:00 – 16:00 Awards host
Tuesday 25 June 9:00 – 14:15
Ryan Tricks is a professional
The ALARM Exhibition is a great opportunity to network with fellow magician and YouTuber with a
public and private sector professionals, and to catch up with new strong focus on using magic to
developments in risk management products and services. inspire and help people and to
expose cybersecurity in a very
ALARM Risk Awards modern way. After appearing on
Britain’s Got Talent back in 2013,
The Principal Manchester Ryan started making his own videos
Monday 24 June 19:00 – 00:30 showcasing his magic, amassing over
The ALARM Risk Awards dinner is the highlight of the risk 24 million views on one particular
management year and showcases the great work undertaken video. Having performed for
across the sector. celebrities such as Floyd Mayweather,
ENTER NOW FOR FREE Kevin Hart and Ice Cube, and
Entering has never been easier! For full details, speaking at the likes of Facebook and
please visit alarmrisk.com/risk-awards. Thames Valley Water, Ryan is on the
Deadline for entries is Friday 15 March 2019. path to becoming a household name.
03 | ALARMMonday Time Duration A B
Registration and
8:00 - 9:00 60 mins
Exhibition opens
ALARM welcome 9:00 - 9:15 15 mins
Session one 9:15 - 10:15 60 mins
Break / Exhibition 10:15 - 10:45 30 mins
It always rains in Manchester! Abuse update on IICSA a
Session two 10:45 - 11:45 60 mins
- putting BCM to the test the Lambeth redress sche
Exhibitor lunch 13:00 - 13:30 30 mins
Delegate lunch 11:45 - 12:45 60 mins
The challenge of
The human risk to
Session three 12:45 - 13:45 60 mins commercialisation of
cyber security
the public sector
Exhibition 13:45 - 14:15 30 mins
Risk and robots - what could Local authority
Session four 14:15 - 15:15 60 mins possibly go wrong? litigation update
Break / Exhibition 15:15 - 15:45 30 mins
Panel debate:
Session five 15:45 - 16:45 60 mins
Highways and CoP
Tuesday Timings
Registration and
9:00 - 9:30 30 mins
Exhibition opens
Grenfell fire tragedy - Working together with
diverse stakeholders to deliver an insurance Working together
Session six 9:30 - 10:30 60 mins response and the organisational and personal - pre and post-litigatio
impacts of the tragedy
Break / Exhibition 10:30 - 11:00 30 mins
Session seven
11:00 - 11:45 45 mins Plenar
- plenary
AGM 11:45 - 12:00 15 mins
Exhibitor lunch 12:45 - 13:15 30 mins
Delegate lunch 12:00 - 12:45 45 mins
Sponsor lunch 12:00 - 12:45 45 mins
Insurance and the publ
Session eight 12:45 - 13:45 60 mins Getting over the line
sector through the age
Break / Exhibition 13:45 - 14:15 30 mins
Litigants in person: Tip
Session nine 14:15 - 15:00 45 mins
tricks and compliance
Conference close 15:00
04 | ALARMC D E F
Keynote: Image, believe, achieve
and
Fire risks: Back to basics Regulation update
eme
Escape of water
f Futurism Disrepair - the new PPI?
- the number one priority
Children’s services MoRiLE: Risk modelling and Subsidence claims Fail to prepare, prepare
- legal claims the art of the possible - coping with the surge to fail - mock trial
The Hinckley Road explosion Interactive claims game Building dynamic conversations
Fail to prepare, prepare
response: A Leicester - emergency services between your board and audit
to fail - mock trial
City Council perspective claims committees
The changing face Working from home
on of terrorism - risk and liabilities
ry: Safeguarding: Challenges and opportunities in a digital world
Grenfell Tower: A tragedy
lic CN & GN - the practical Reporting risks to the Board and
and challenge, but an
es effect on your job what to report
opportunity to learn
Regulatory in depth
ps, Applications of dynamic assessments (IDAs), risk
Fire investigation
e risk assessments and stress testing
- what you need to know
05 | ALARMKEYNOTE ONE
University of Manchester
Monday 24 June 9:15 – 10:15
A
CLAIRE LOMAS
A freak accident left Claire Lomas paralysed from
the chest down, but she was determined not to
give up. She made worldwide headlines in 2012
when completing the London Marathon in a
pioneering robotic suit taking 17 days and raising
£210,000 for Spinal Research.
She became the first owner of a robotic suit and used it when she had the honour
of lighting the Paralympic cauldron in Trafalgar Square. In 2013 Claire completed a
400-mile hand-cycle around parts of England, visiting schools on the way to inspire
pupils, raising another £85,000 supporting the Nicholls Spinal Injury Foundation.
Claire is constantly thinking of ways to raise money and strongly believes there will
soon be a cure. 2014 and 2015 took the fundraising total to over £500,000 through
various events Claire organised and made her one of Britain’s most inspirational
women. She completed the Great North Run in 2016, and in summer 2017 became the first paralysed female with a
motorcycle racing licence.
Claire speaks about the split second that changed her life, and candidly describes the darkest times. This is combined with
humour which has helped Claire get through some embarrassing moments that her injury has caused. The audience is taken
on an extreme roller-coaster of emotions with Claire; they cry, they laugh and they admire. People leave the room believing
in themselves, inspired and hugely motivated. When faced with challenges in their own lives, Claire’s words stick in their mind:
“whether you believe you can or whether you believe you can’t – you are right”.
PLENARY SEVEN
University of Manchester
Tuesday 25 June 11:00 – 11:45
J
JIM GAMBLE
Jim, a former chief police officer and the founding
Chief Executive of the Child Exploitation and Online
Protection Centre (CEOP), discusses safeguarding
children and the impact open access to technology has
on the young. Examining mental health, serious youth
violence and pathways to harm, facilitated or aggravated by
the use of social media, Jim will relay a number of contemporary serious case reviews
emanating from local authorities across the country, addressing the challenges that
safeguarding professionals face and the opportunities they have to educate,
empower, protect and support young people.
06 | ALARMSESSION TWO
It always rains in Manchester! - putting BCM to the test
2A Bradley Frost, Wakefield Council and Ben Levy, Greater Manchester Fire & Rescue
Service
Shortly after the 2018 ALARM Conference, a number of small moorland fires started on
the Pennines - 15 miles east of Manchester City Centre. The situation developed rapidly
and within days GMFRS had committed 200 fire fighters to the incident. Following the
declaration of a National Emergency, our efforts were supported by fire services from
throughout the country, the Army and a range of partner agencies. During this incident a
second major wildfire broke out on Winter Hill near Bolton. This session will provide an
insight into how well the organisation managed, the business continuity arrangements
and the lessons learnt.
Abuse update on IICSA and the Lambeth redress scheme
2B Mark Nicolson, London Borough of Lambeth and Helen Snowball, Kennedys
Lambeth have taken a unique approach to accepting responsibility for the abuses
perpetrated at their care homes over four decades. Working with numerous
stakeholders, including survivor groups, central government and other parties Lambeth
have launched the largest redress scheme for historical abuse in the UK. The scheme
already has over 1000 applications from survivors who if not for the scheme might
have been unable to seek any other redress. The scheme has faced unique challenges
along the way which we hope to share with you at this session.
Fire risks: Back to basics
2C Stuart Blackie, Zurich Municipal
Housing providers, owners, landlords and agents have a duty of care to provide adequate
levels of fire safety for their residents, and surrounding neighbours and buildings. The
impact of a fire within any property can have devastating consequences, both in terms
of physical and material losses, and also the repercussions resulting from the cause and
prevention of the fire. With extensive experience in the risks associated with properties,
Stuart explores how you can equip yourself to identify potential fire risks and the
common prevention methods you can take to protect your property.
Regulation update
2D Richard Peden, Regulator of Social Housing
Richard will provide an update from the Regulator of Social Housing.
07 | ALARMSESSION THREE
The human risk to cyber security
3A David Higgins and Shireen Walton, Bee Resilient
The risk of cyber security threats affects the reputation and the financial profile of
organisations. Putting in place risk mitigations is essential for every organisation
dependent on digital technologies. Public services have even more to lose from a cyber
breach. Digitalisation, automation and artificial intelligence (cornerstones of the Fourth
Industrial Revolution) brings the human factor to the forefront. Many reported breaches
are due to human insider threat from within an organisation. The Cyber Resilience Index
framework (IP and patent applied for) addresses this. We will discuss the fundamental
principles to threat mitigation, giving ‘bytesize’ takeaways for workshop attendees.
The challenge of commercialisation
3B of the public sector
Paul Tarne, BLM, Philip Farrar, Risk Management Partners,
Sarah Cook and John Pearsall, Stockport Council
This session will explore some of the challenges and benefits of increased
commercialisation of the public sector from three different viewpoints: Paul will
examine the legal issues arising and in particular the new areas of risk that are engaged
by increased commercial interests. Phil will consider the insurance implications that
commercialisation creates and will explore the insurers attitude to the commercialisation
of the public sector. Finally Sarah and John will discuss Stockport Council’s experiences
of major commercial projects; how they have been managed from an insurance and risk
perspective and how hurdles have been overcome.
Futurism
3C Tom Cheesewright, Book of the Future and Tim Devine, Gallagher
Following Gallagher’s futurism presentation at the 2018 ALARM Conference, and
building on the perspectives highlighted at the ALARM Risk Register 2025 seminar,
Applied Futurist Tom Cheesewright and Tim Devine will review the work completed
in this area so far and assist the audience to draw conclusions as to the likely risk
landscape facing the public sector in the immediate future.
Disrepair - the new PPI?
3D Victoria Curran, Browne Jacobson and Russ Kirman, Riverside
Housing associations and local authorities are seeing increasing numbers of disrepair
claims. As changes to the civil litigation landscape continue, claimant solicitors are
seeking out opportunities beyond personal injury claims. Housing disrepair is seen as
a primary focus and with housing associations and local authorities bearing the brunt
of that, they will want to adopt a robust and strategic approach to the claims they
are faced with.
Escape of water - the number one priority
3E Iain Salkeld, Crawford & Company
According to the ABI, tackling escalating escape of water claim costs is currently the top
priority for the domestic property insurance market. This session outlines the reasons
why escape of water claim costs and complexity continue to rise year-on-year. It examines
the changing expectations customers have of their insurers and how developing trends
in society, building practices and regulations are further complicating these claims. Above
all, this session aims to highlight ways in which the insurance industry can bring escape
of water claims costs under control. This includes a discussion of the key roles training,
data and smart technology have to play going forward, as well as the potential influence
disruptors in the tech space could have on traditional insurance business models.
Delegates will be able to outline the key variables driving escalating escape of water
claims and identify factors that could influence claims cost and complexity in the future.
They will also be able to list a range of strategies insurers can adopt to tackle the
problem, including using data and technology to improve risk mitigation, underwriting
and claims management.
08 | ALARMSESSION FOUR
Risk and robots - what could possibly go wrong?
4A David Forster and Alan Ross, Zurich Municipal
The Fourth Industrial Revolution is upon us. What was once science fiction is
increasingly becoming science fact. Machine learning, artificial intelligence, predictive
analytics, data lakes and robotics are becoming part of the language of public service
innovation. There are truly inspiring and remarkable opportunities to reshape the
provision of services and create a new landscape for engagement within the community.
But how can a risk manager maintain good governance, accountability and assurance,
when the technology has a mind of its own? Do ethics and morality even feature in
its decision making? David and Alan will explore the challenges of managing risk in
the age of machines and provide insight into organisations already active in this new
digital world.
Local authority litigation update
4B Peter Wake and Chris Webb-Jenkins, Weightmans
The session is an interactive talk providing an overview of the previous 12 months in
terms of important case law, legislation and hot topics impacting on local authorities
and their insurers in the world of civil liability and risk management. Topics range from
highways matters to employers’ liability, human rights, negligence, occupiers’ liability,
duty of care, quantum, costs and more.
Children’s services - legal claims
4C Garry Dover and Michael Pether, BLM
This will be an opportunity for delegates to have a full review of the state of the law
relating to children’s services following the Supreme Court decision in CN & GN v Poole
and look to future risk management indicators and claims management strategies.
The talk by two specialist abuse lawyers, will review all aspects of social services child
abuse claims including duty of care, human rights, vicarious liability, limitation, disclosure
and the latest from the Independent Inquiry into Child Sexual Abuse (IICSA).
MoRiLE: Risk modelling and the art of the possible
4D Chris Dowen, MoRiLE
This session will provide delegates with a briefing on the MoRiLE programme to date,
walk them through the National Review and progress against the recommendations, and
conclude with an input on the ‘art of the possible’ for the programme.
Subsidence claims - coping with the surge
4E Sarah Dodd, DAC Beachcroft
The summer of 2018 has seen the number of tree root subsidence claims notified by
householders to their insurers increase by 30%. A significant number of these claims
will involve vegetation in the ownership of local authorities. This session will look at how
house insurers and tree owners can learn from the previous surge years of 2003 and
2006 and effectively manage the increased claims from 2018 and prepare for a possible
further surge in 2019.
Fail to prepare, prepare to fail - mock trial
4F Carol Dalton and Caroline Elson, Langleys, Corin Furness and
5F Catherine Souter, Parklane Plowden
A double interactive mock trial based on a real life scenario.
This session will provide an accurate portrayal of a personal injury claim
brought against a housing association/local authority. Delegates will be
provided with ‘trial bundles’ consisting of documentation and witness
statements. There will be a guidance session on how best to prepare for trial,
how to identify and how to avoid common pitfalls. Witnesses will be cross
examined and a judgment delivered. This will be a lively, light-hearted session
providing insight, skills and valuable learning points to all types of cases.
09 | ALARMSESSION FIVE
Panel debate: Highways and CoP
5B Sarah Dalton, Langleys, Matthew Harpin, Browne Jacobson and Paul Tarne,
BLM
Join our panel debate where we will discuss all things highways and the
new code of practice (CoP): Well-managed highway infrastructure which was
introduced in 2016. Highways authorities had until October 2018 to adopt the
risk based approach highlighted in the CoP. We will discuss how authorities are
adapting to this change.
The Hinckley Road explosion response: A Leicester City
5C Council perspective
Martin Halse and Neil Hamilton-Brown, Leicester City Council
On Sunday 25 February 2018 the emergency services responded to a large explosion
on Hinckley Road, Leicester. It became apparent there were seriously injured casualties
and catastrophic building collapse. A major incident was declared with a search and
rescue operation instigated. Leicester City Council officers quickly became aware of the
incident and undertook a pivotal role in supporting the initial emergency response and
leading the recovery phase. This session will cover this tragedy and its aftermath from
a council perspective including its work with partner agencies. It will highlight points of
learning and good practice identified.
Interactive claims game - emergency services claims
5D Perry Hill and Rose Silvester, DWF
Whether it be blue light road traffic accidents, negligence claims arising from alleged
omissions or allegations of breach of a statutory duty then emergency services face
a whole host of complex claims presented against it. In a reprise of their ever-popular
interactive claims game the DWF team will take delegates through various scenarios and
get them to choose whether to fight or settle. There will be winners and losers but the
aim of the session is for delegates to go away with an increased understanding of the
judicial decision-making process in these interesting cases.
Building dynamic conversations between your board and audit
5E committees
Sue Harvey, Campbell Tickell
Building a live and beneficial relationship between the board and the audit committee
on matters of risk and assurance is no easy matter. In the worst examples, the audit
committee spends its time wading through detail and being ignored by the board. Sue
will share her top tips on building dynamic conversations that enhance strategic delivery,
as well as her top warning signs that all is not well.
Fail to prepare, prepare to fail - mock trial
4F Carol Dalton and Caroline Elson, Langleys, Corin Furness and
5F Catherine Souter, Parklane Plowden
A double interactive mock trial based on a real life scenario.
This session will provide an accurate portrayal of a personal injury claim
brought against a housing association/local authority. Delegates will be
provided with ‘trial bundles’ consisting of documentation and witness statements.
There will be a guidance session on how best to prepare for trial, how to identify
and how to avoid common pitfalls. Witnesses will be cross examined and a judgment
delivered. This will be a lively, light-hearted session providing insight, skills and
valuable learning points to all types of cases.
10 | ALARMSESSION SIX
Grenfell fire tragedy - Working together with diverse stakeholders
6A to deliver an insurance response and the organisational and personal
impacts of the tragedy
Ray Chitty, Royal Borough of Kensington and Chelsea
With appropriate acknowledgement to the lives lost and even more lives impacted
following the tragic fire at Grenfell Tower in London on 14 June 2017, Ray, Head of the
Tri-Borough Insurance Service which includes the Royal Borough of Kensington and
Chelsea, will speak about the technical insurance response both in terms of liability and
property; the engagement and working together with diverse stakeholders in delivering
the response, maintaining internal team and personal resilience while doing so and the
global insurance impact for those delivering public sector services.
Working together - pre and post-litigation
6B Tim Smith, Forbes Solicitors
This session will provide delegates with an overview of the importance of ‘working
together’ from the pre-accident risk assessment to the conclusion of a claim either by
way of compromise or trial. Real examples will be used to properly consider what can
be achieved when local authorities, claims handlers and solicitors work together, looking
at the ‘bigger picture’ and the role played by the respective organisations both pre and
post-litigation. With particular emphasis on the role of the risk assessment post-
Enterprise Act and the benefits of assessing and documenting prescribed procedures/
methods of working to the defence of claims.
The changing face of terrorism
6C James Spencer, AIG
James will discuss the origins of terrorism, how it has changed over time, and the
direction in which it seems to be moving. He will also discuss what measures can be
taken to mitigate against terrorism.
Working from home - risks and liabilities
6D Philip Farrar, Risk Management Partners
Working from home is something all organisations are looking to utilise more and more
as the cost and demand for office space grow and we seek more flexible ways of working.
It is not without its risks though. In this session Phil looks at the risks posed, how they can
be mitigated and the landscape for civil claims.
11 | ALARMSESSION EIGHT
Getting over the line
8A Tim Devine, Gallagher and Danielle 'Nolli' Waterman, Gallagher Rugby Premiership
Ambassador
Please join Gallagher for an insightful session on teamwork with their newly
appointed brand ambassador, ex-England International Danielle 'Nolli' Waterman.
Nolli will draw on her experience of playing at the senior elite level and share her
thoughts and experience on the essential role that teamwork plays in professional
sport, including understanding and implementing the team's strategy. After, Tim
will identify generic teamwork behaviours and explain how delegates may use such
behaviours to engage with senior management.
Insurance and the public sector through the ages
8B Bill Sulman, Aon
Bill will review the changes that have happened since 1971 when he started in insurance.
He will include changes in the types of cover, risks that have emerged, cover that has
been withdrawn, limits of indemnity, deductibles, numbers of insurers and brokers.
Bill will describe his experiences working for a local authority and brokers as well his
involvement on the MMI creditors committee. He will finish off with his thoughts on what
might happen in the next 50 years.
CN & GN - the practical effect on your job
8C Ashley Easen, Gallagher Bassett and Sarah Erwin-Jones, Browne Jacobson
This session will look at the judgment of the Supreme Court in CN & GN and any
decisions that follow it, as well as the practical effect of the judgment on ALARM
members and their organisations; looking at how they work together to handle child
sexual exploitation and claims, dealing with disclosure and the GDPR, supporting
witnesses and deploying expertise wisely and cost-effectively. Finally Sarah and Ashley
will look at the statistics and where the risks lie following the judgment.
Grenfell Tower: A tragedy and challenge, but an opportunity to
8D learn
Sverre Bjerkeli and Henrik Høye, Protector Insurance
The fire in Grenfell Tower is a tragedy affecting most parts of our society. Insurance is
in the periphery of the event, but yet so close. As the insurer for RBKC, Protector is
in the heart of this periphery, together with the broker and the client. By sharing our
experience and information from before and after the tragedy, including claims handling
and risk management, we hope to contribute in bringing risk and insurance professionals
closer, working together on preventing similar incidents from happening again.
Reporting risks to the Board and what to report
8E Keith Petty, L&Q Housing
This session will look at what should be included in a risk report to the board in order
to bring risk conversation to life. The session will cover risk appetite and tolerance, risk
lessons learnt from past corporate crisis and key risk indicators. This will all be brought
together in a real life example showing how risk software and a focus on high level key
indicators gives the board the oversight they require.
12 | ALARMSESSION NINE
Litigants in person: Tips, tricks and compliance
9B Steve Cornfield and Jacqui Kendall, Plexus Law
Dealing with litigants in person is extremely common to the local authority sector,
due to the varied and often, bespoke services offered. Given the recent judgment
in Bartlett v Wright Hassall LLP, this session will provide guidance as to how best deal
with LiP, conducting these claims efficiently and cost-effectively, whilst securing the
desired outcome. Practical examples of claims brought and successfully defended will
be explored, together with how to best manage such claims through the court process.
Guidance will be provided as to the framework for considering the defaults of LiP under
Bartlett v Wright Hassall.
Application of dynamic risk assessments
9C Edmund Jacobs, London Ambulance Service
Dynamic risk assessment provides a holistic risk management framework to help
understand how employers, managers and staff alike can effectively integrate
into business management processes and systems. This session will provide an
understanding of how dynamic risk assessment can be integrated into predictive
risk assessments and strategic risk assessments to enhance your organisation’s
decision-making effectiveness.
Regulatory in depth assessments (IDAs), risk and stress testing
9D - what you need to know
Kelsey Walker, Savills
This session provides insight on how in-depth assessment scoping is bespoke for your
organisation, answering the exam question of whether governance is fit to manage the
risk profile and financial position of the registered provider and finally some top tips on
stress testing key risks and scenarios.
Fire investigation
9E Mark Ross, EDI Global
Mark will present an educational interactive session followed by a case study to illustrate
how a fire investigator carries out a scene examination.
13 | ALARMBooking information
Visit alarmrisk.com/alarm-conference to book your place
Attendance is FREE for ALARM full members
Full delegate One day delegate
24 or 25 June 2019
23 – 25 June 2019
Includes: Includes:
• Attendance at all Conference sessions including • Attendance at all Conference sessions on the
all lectures, plenary sessions and workshops day booked, including all lectures, plenary
sessions and workshops
• Entrance to the Exhibition
• Entrance to the Exhibition on the date booked
• Attendance at the Chair’s welcome reception
• Conference presentations post-event
• Conference presentations post-event
• Full access to the Conference app
• Full access to the Conference app
• Refreshments and buffet lunch on the
• Refreshments and buffet lunch on Monday and date booked.
Tuesday of Conference
• Attendance at the Risk Awards dinner.
Full delegate fee* One day delegate fee*
ALARM full members ALARM full members
FREE FREE
Sponsors & associate members Sponsors & associate members
£399 +VAT £225 +VAT
Non-members Non-members
£399 +VAT £225 +VAT
*Please note: these fees do not include accommodation
Risk Awards Conference workshop
Please contact the ALARM Office if you wish sessions
to purchase Risk Awards dinner tickets.
Numbers for workshop sessions will be limited
Full delegates & ALARM members by room size so we recommend early booking
to avoid disappointment.
FREE
Additional Conference sponsors
/ public sector non-members
£99 +VAT
Corporate sponsors Join ALARM
£125 +VAT
for just £199 +VAT and enjoy all of the
Exhibitor / Non-sponsor
membership benefits on offer including
/ Subsidiary company of sponsor
attendance at the 2019 Conference.
£249 +VAT
14 | ALARMBooking terms and conditions Hotel accommodation
ALARM member terms The Principal Manchester,
and conditions Oxford Road
Attendance at Conference is included within full ALARM delegate rate: £125 including VAT
membership for named members only. per night bed & breakfast
Colleagues wishing to attend must purchase To book
membership at £199 +VAT or pay the Accommodation must be booked via the IHG
non-member fee. central reservations line:
*Discounts are available for multiple memberships. 01456 493057
Pre-booking is essential and must A credit card will be required to guarantee the
be received by Friday 31 May 2019. booking. The room can be pre-paid or settled by
A confirmation of your booking will be sent in payment upon departure.
return and must be received to secure a place.
Bookings after this date may be accepted at the
To obtain the ALARM delegate rate of
discretion of ALARM but will incur a £100 +VAT £125* including VAT you will need to
admin fee. quote: “ALARM 2019” when booking.
ALARM takes no responsibility for sessions that *There are a limited number of rooms allocated
are fully booked, bookings are administered on on the ALARM delegate tariff and room bookings
a first come, first served basis and early booking is will be taken on a first come, first served basis.
advised to avoid disappointment. We recommend early booking to secure this rate.
ALARM member Conference
cancellation policy Budget hotels
Cancellations must be received in writing with ten
days’ notice ahead of the event, and a receipt of
Holiday Inn Express
Oxford Road, Manchester
confirmation must be obtained. Cancellations for
City Centre
dinner, delegate place or non-attendance outside
of this time will incur a fee of £150.
Ibis
Portland Street, Manchester
Non-member terms and conditions
All accommodation must be
Cancellations and refunds booked directly with the respective hotel.
Refunds are not available under
any circumstance.
Alternative names will be accepted if provided
in writing by Friday 31 May 2019.
Public sector non-member method
of payment
Payment for the Conference by non-members is
by official order, cheque or credit card in advance.
Cheques should be made payable to ‘ALARM’.
Bookings will not be completed until the official
order, cheque or credit card payment is received.
Contact
If you have any questions please
contact the ALARM Office
T: 01297 680417 E: admin@alarmrisk.com
15 | ALARMContact us for more information about ALARM and membership T: 01297 680417 E: admin@alarmrisk.com alarmrisk.com
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