WELLINGTON HEALTH CARE ALLIANCE - North Wellington Health Care
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WELLINGTON HEALTH CARE ALLIANCE
Common Strategic
Directions
2021-2023
VISION MISSION VALUES
Your Together, Compassionate,
health matters advancing exceptional Respectful, Innovative,
care and wellness Professional and
Collaborative
GROVES MEMORIAL COMMUNITY HOSPITAL | LOUISE MARSHALL HOSPITAL | PALMERSTON & DISTRICT HOSPITAL
Welcome In 2015 the Board of Directors for Groves Memorial Community Hospital (GMCH) and North Wellington Health Care (NWHC) worked with the Waterloo Wellington LHIN to strengthen the Wellington Health Care Alliance (WHCA) relationship. This work culminated in the creation of a new Joint Executive Committee (JEC) in February 2016. The JEC has equal representation from both Boards and has delegated authority to make decisions on behalf of both Boards (except for current redevelopment and professional staff matters which remains the purview of the local hospital Boards). In 2017, the Boards came together with various stakeholder groups, to create common Vision, Mission, and Values for both hospital corporations. These are: Vision – Your Health Matters Mission – Together, advancing exceptional care and wellness Values – We are compassionate, respectful, innovative, professional and collaborative Our Vision Mission and Values reflect not only what is important to us as we serve our local communities, but also how we go about our day to day work and decision-making. In late 2020, the JEC conducted a comprehensive review of our strategic directions and goals (2018-2021), and updated those to guide our efforts for the next 3 years from 2021-2023. Approved in early 2021, the updated WHCA joint strategic plan supports our continued efforts in patient and staff safety, supports our staff and physicians in their response to the COVID-19 Pandemic and outlines our participation in government efforts of health system reform, through the establishment of Ontario Health Teams. Together, with focused attention to our plan, we will continue to provide high quality health care at three vibrant hospital sites in Fergus, Mount Forest and Palmerston, Ontario. Thank you to all for your input and work in developing this plan. Dale Small Jackie Ranahan Chair, Joint Executive Committee Vice Chair, Joint Executive Committee Board Chair Board Chair NWHC GMCH
Wellington Health Care Alliance
2021-2023 Common Strategic Directions
Vision: Your health matters
Mission: Together, advancing exceptional care and wellness
Values: Compassionate, Respectful, Innovative, Professional and Collaborative
Strategic Directions
Our PATIENTS Matter Our PEOPLE Matter Our PARTNERS Matter Our ALLIANCE Matters
Best Possible Inspired Optimize Accountable
Care and People, System Organizations,
Meeting
Experience, in Feeling Resources
Community
Collaboration Valued, to Deliver Needs,
with Our Performing Seamless Through A
Patients their Best Care Strong
Alliance
Enablers to Achieve our Directions
Sustaining our Financial Health
Advancing all Redevelopment and Renovation Projects
Advancing Integrated Technology and Decision Support Systems
Our Patients Matter
Best Possible Care and Experience, In
Collaboration with Our Patients
We will:
Engage patients and families in decisions that affect them
Strive to achieve the highest possible standards of quality in everything we do
Key 2021-23 goals are:
Prevent and reduce harm to patients while they are in our care
Create appropriate clinical dashboards to support improved patient flow and reduce wait
times
Enhance the effectiveness of our patient survey tool to identify opportunities to improve
patient experience, care and services
Key Performance Indicators we're measuring:
Patient falls causing harm Time from the Emergency Department to
Med errors reaching the patient inpatient bed, for admitted patients
Hospital acquired infections Patient satisfaction with their hospital
experience
GROVES MEMORIAL COMMUNITY HOSPITAL | NORTH WELLINGTON HEALTH CARE 03
Our People Matter
Inspired People, Feeling Valued and
Performing Their Best
We will:
Work together with our people, to manage workload in the safest, and healthiest possible
working environment
Work together with our people to continuously develop their skills and abilities, to help
them reach their full potential
Key 2021-23 goals are:
Provide the tools and training to protect our staff, physicians, and volunteers from violence
in the workplace
Enhance effective two-way communication at all levels of the organization
Conduct an employee and physician engagement survey in 2021 to measure changes in
satisfaction
Provide the tools and training to our staff, physicians, and volunteers on Infection
Prevention and Control (IPAC) and appropriate use of PPE
Key Performance Indicators we're measuring:
Percentage of staff trained on Non-Violence Percentage of staff trained on
Crisis Intervention IPAC
Overall staff engagement survey score Overall conformance to appropriate use of PPE
and IPAC practices
GROVES MEMORIAL COMMUNITY HOSPITAL | NORTH WELLINGTON HEALTH CARE 04
Our Partners Matter
Optimize System Resources to Deliver
Seamless Care
We will:
Develop effective partnerships to expand access and meet gaps in services to our
communities
Maximize system resources, to best serve our residents with our Ontario Health
Team Partners
Key 2021-23 goals are:
Participate in the development of an Ontario Health Team
Improve timely access to mental health and other specialty services
In conjunction with Public Health and Ontario Health, develop a COVID-19
response plan to support congregate care settings
Key Performance Indicators we're measuring:
Membership in an approved OHT Wait times for mental health services
GROVES MEMORIAL COMMUNITY HOSPITAL | NORTH WELLINGTON HEALTH CARE 05
Our Alliance Matters
Accountable Organizations, Meeting
Community Needs, Through A Strong Alliance
We will:
Maintain a high level of community trust through best practices in governance and
transparent decision making
Foster strong collaboration between teams across our three sites
Key 2021-23 goals are:
Complete an impact assessment on formal amalgamation between GMCH and NWHC
to determine the value and proposed timing of any potential change
Maintain our Accreditation Canada designation in 2022
Revise the Groves Act to reflect changes in governance and facility utilization
Key Performance Indicators we're measuring:
Decision on whether to proceed with Successful Accreditation
amalgamation award
Legislative approval of a revised Groves Act
GROVES MEMORIAL COMMUNITY HOSPITAL | NORTH WELLINGTON HEALTH CARE 06
Our Enablers
Sustaining Advancing all Advancing
our Financial Redevelopment Integrated
Health and Renovation Technology and
Projects Decision Support
Systems
WE WILL: WE WILL: WE WILL:
Ensure effective Effectively plan, Implement advanced
management of the resource and oversee e-health technologies
funding and resources the successful that will improve clinical
entrusted to us completion of our decision-making, workflow
redevelopment projects and patient outcomes
KEY 2021-23 GOALS KEY 2021-23 GOALS KEY 2021-23 GOALS
Develop a service level
Achieve a balanced budget, Open new LMH ER and ACU
agreement for the Wellington
or surplus facilities
Health Information Network
Standardize processes and Determine future use of
Evaluate, select and finalize
systems across WHCA GMCH Union Street site
implementation plan to
Support the work of the Submit pre-capital proposal
replace our current Health
Hospitals Foundations and for PDH ER redevelopment
Information System
Volunteer Associations
(meditech)
Implement/update systems
such as website, payroll,
learning management,
eCommerce and smart
hospital technologies
Redevelopment Projects Data Room- "Behind the Scenes" Technology
GROVES MEMORIAL COMMUNITY HOSPITAL/NORTH WELLINGTON HEALTH CARE 07Dale Small Jackie Ranahan Roslyn Fortier Gilles Madore Chair (NWHC) and JEC Chair Chair (GMCH) and JEC Vice-Chair Vice-Chair (NWHC) Vice-Chair (GMCH) Gary Schumacher Richard Wright Brian McMahon Ian Hornsby Treasurer (NWHC) Treasurer (GMCH) Past-Chair (NWHC) Past-Chair (GMCH) Kelly Ward Gord Feniak Michael O'Dwyer Helen Bogl Director (NWHC) Director (GMCH) Director (NWHC) Director (GMCH) Carrie Hurst Paul Smith Brian Milne Leslie Flaherty Director (NWHC) Director (GMCH) Director (NWHC) Director (GMCH) Angela Stanley Anthony Caldwell Jill Schitka Stephen Street Director (NWHC) Director (GMCH) Vice President & CNE, Director President & CEO, Secretary
Dr. Chris Rowley Dr. Doug Roach Dr. Christine Peterkin Dr. Amanda Wagler
Chief of Staff (NWHC) Chief of Staff (GMCH) Pres. of Professional Staff (NWHC) Pres. of Professional Staff (GMCH)
Kelly Linton Judy Dirksen Neil Dunsmore Stephen O'Neill
Director (GMCH) Director (NWHC) Director (GMCH) Director (GMCH)
Dan Yake Kirk McElwain Howard Dobson Gillian Alton
Director (NWHC) Director (GMCH) Director (GMCH) Community Member (GMCH)
Tom Barlow Jeff Lehmann Kate Kobbes Cam Yates
Community Member (GMCH) Community Member (GMCH) Vice President (Staff) Vice President (Staff)
For more information
www.gmch.ca
www.nwhealthcare.ca
Yakov Sluchenkov James McDevitt
Chief Human Resources Officer Chief Financial Officer (Staff)
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