WARWICK CASTLE FOR LEARNING - Education Guide 2019/2020
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WARWICK CASTLE FOR LEARNING Education Guide 2019/2020
Welcome Contents
Spectacular shows Warwick Castle for Learning 4
and attractions, Sample Itinerary 5
spellbinding storytelling Site Map 6
and exhilarating Your Options Explained 8
experiences make Attractions 10
Warwick Castle one Workshops 12
of the most exciting Tours 16
historic locations Shows 22
in Europe. Capture Extras 23
the imagination of
Plan Your Day 24
your students, as they
Prices 25
witness 1,100 years
Your Questions Answered 26
of history come vividly
Teacher Checklist 27
to life, in one of
Get in Touch 28
Britain’s finest
medieval fortresses.
2 Education Guide 2019/2020 Education Guide 2019/2020 3
Warwick Castle for Learning
about us
Each year we open our gates to over 100,000 students. With dozens of educational
attractions, tours, workshops and shows, a day spent with us has plenty in store.
Our year–round programme is perfectly crafted for early years, primary, secondary
and higher education students. at’s what makes us proud to be one of the
best historic school trip destinations in the UK.
what’s included
We believe in making history fun! Your entry tickets give you a full day to
explore the castle and its grounds, visit our attractions and see our shows.
Climb the towers, master the maze, and gaze upon the Great Hall.
Entrance to the castle, grounds and gardens from 10am until 4pm
Daily attractions and shows
Coach parking
Teacher planning tickets
Resources, risk assessments and sample itineraries
we’re ready
Organising your school trip couldn’t be easier. If you want to pay upfront,
simply make a booking online. If you need more time, then head
to our website to make a reservation. at confirms your visit
until we require payment (at least 10 days before you arrive).
We’re busy behind-the-scenes making sure your day runs as smoothly as possible,
so if you have any questions, be sure to read our FAQs on page 26.
On the day, you’ll be met by one of our Education Team who are on hand to help.
4 Education Guide 2019/2020
Sample Itinerary
10.00 Arrival & Registration
© Craig Frick
Enter the castle grounds via the designated school entrance and
wander through the Peacock Gardens.
10.30 e Bowman Show
Witness the Warwick Castle Bowman demonstrate medieval archery
with incredible accuracy!
11.00 Towers, Ramparts & Curtain Walls
Walk the walls, explore the ramparts and climb the towers for
panoramic views of the town and courtyard below.
12.00 Lunch
Time to rest and recover from your action-packed morning.
ere are outdoor and indoor lunch areas available.
12.30 e Falconer’s Quest Show
Join the Falconer on a quest for the finest birds in the land, all set
in a stunning riverside location within the grounds of the castle.
13.00 Tour or Workshop
Take part in a tour or workshop lead by one of our expert Historians!
Or if you’d prefer, lead your own session using one of our resource packs.
13.30 Grand Interiors
Visit the Great Hall and its renowned armoury collection. Explore the
extravagant interiors of the State Dining Room, Chapel, and drawing rooms.
14.00 e Conqueror’s Fortress
© Brett Kowalski
Ascend to the top of e Mound, where the original Motte once stood;
constructed under the orders of William the Conqueror in 1068.
14.30 e Kingmaker
Encounter the sights, sounds and smells of medieval England alongside
Richard Neville “e Kingmaker” as he prepares for battle.
15.00 Depart
Take your last minute photos, toilet stops and visits to the souvenir shops
on the way back to your coach.
© Luke Frick
there’s more!
Between pages 8 and 22 you’ll find everything you need to know about
our 64 acre site and everything it has to offer. Our programme of shows
and attractions varies throughout the year. Please check the latest schedule
online when planning your visit. On page 24 you’ll find a handy planning
tool to create your own itinerary.
Education Guide 2019/2020 5
At a Glance
Jousting Depending on the age and
On sel
O selected
lectted
d
seasonal dates The Falconer’s size of your group it takes
Trebuchet Undercroft Quest
Restaurant
5-10 minutes to get between
Shows on selected Shows on selected dates
seasonal dates attractions. Allow for longer
The
Courtyard Riverside Arena if you’re heading down to
The
Shop Kingmaker our Knight’s Village.
Shop
Pageant Field
Royal Weekend Princess Tower
Caesar’s Tower Kingmaker Time Tower The Conqueror’s
Party
Fortress
Welfare Room
Great Hall &
State Rooms School Entrance
*open 10am-11am
Gaol
Central Courtyard Peacock Garden
The Castle
Dungeon The
Conservatory
Additional
charges apply
Tea House
Bear Tower Oak Tree Lawn
*Open on
selected
dates
To The Mill &
Engine House Towers & Ramparts
To Toilets
(via stairs)
KEY TO SYMBOLS
Guy’s Tower
East Front Guest Seating/Picnic Area
The Bowman Show
Shows on selected dates Lost Child Point
The The Toilets Female Male
Horrible Histories® Coach Stables
Maze House Shop Tour Meeting Point
*Accessed
via Stables
Wheelchair Accessible Toilet
Courtyard
Wheelchair Lift
The Stables Courtyard Food and Drink Shop
Entrance & Exit Open on selected dates throughout the year
Coach Drop off/
pickup zone
6 Education Guide 2019/2020 Education Guide 2019/2020 7
Your Options Explained
is handy guide will help you plan a day that’s just right for you and your group.
one day attractions workshops tours shows residentials
castle Once you’re through We run daily If you want to learn Did you know, With so much to
entry the gates, these workshops for more about the castle we’re famous for see and do, you
are the different school groups and its fascinating shows? All of our might want to stay
If you simply want locations that feature across all key stages. history then add free daytime shows for more than just
the day at your own something different ey’re linked to a tour. All of our run daily on selected the day. Two-day
pace, then book or to see or do. ey’re the curriculum and educational tours dates. Check the castle entry tickets
reserve your tickets all free – except run by our experts have been developed latest show schedule and an overnight
and use our free for e Castle in the Education with the guidance online before your stay in our Knight’s
planning tool to Dungeon. Keep Team. ey’re really of Teachers just like visit at Village, start at just
pencil-in all of our reading for more popular, so you’ll you. Make sure you warwick-castle.com/ £39.75 per student.
attractions and information and for need to add a book the right tour schools Visit our website for
shows. some of our top tips. workshop at the for your key stage more information.
time of booking to by using the
guarantee your information in this
spaces. Workshop section. Add a tour
prices start at just from £3 per student.
£3 per student.
8 Education Guide 2019/2020 Education Guide 2019/2020 9
Indoor Attractions
Name Description You’ll need… Great For… Top Tip
Great Hall In the early Middle Ages it was here that 15 mins All ages e Great Hall can
noblemen ate, drank and slept. Embellished get noisy on busy days,
over time, today the Great Hall is home to so visit first thing or
an impressive armoury and historic weapons early afternoon for
collection. a quieter experience.
Staterooms Representing the character of the castle in 10 mins All ages Once you’ve explored
the 17th and 18th centuries, the Staterooms all six rooms, follow the
once provided the most lavish interiors; in Armoury Passageway
which to entertain guests and showcase the to learn about our most
family’s most prestigious possessions. famous legend; Guy of
Warwick.
Royal Weekend Experience Victorian high society. Waxwork 20 mins All ages Recordings around this
Party figures depict Warwick Castle’s role during attraction will explain
the 1890s as a hub for entertaining and more – if you miss
hosting some of the most influential figures. something printed sheets
are available.
Castle Gaol e Gaol occupies the lowest chamber of 15 mins All ages e Gaol area is
Caesar’s Tower and was built in the 14th small and dark, so we
Century as the original dungeon. Leading recommend entering
from a small hatch in the ground, a single in smaller groups
flight of steps provides the only way in (of up to 15) for the
and out. best experience!
Mill & Engine For nearly 600 years the Mill used the 15 mins All ages A steep staircase leads
House power of the River Avon to grind grain. down to the Mill and
In the 19th Century the hydropower was Engine House from the
harnessed by the Engine House to front of the Barbican.
generate electricity for the castle. For step-free access
follow the path on the
south front.
Kingmaker Experience the sights, sounds and smells of 25 mins All ages If you’d like more
medieval England alongside Richard Neville, information, book our
commonly known as ‘Warwick the Kingmaker’ Castle Life tour to be
as he prepares his army for battle. lead around by an expert!
Time Tower An immersive multimedia experience 30 mins Primary / e Time Tower
capturing the unknown stories of Warwick Secondary turnstile allows 30
Castle’s rich and vibrant history. You’ll join people to enter every
digital characters as they travel through time; five minutes (all day)
discovering the darker sides of our past. to avoid overcrowding.
e Castle e Castle Dungeon brings together historic 50 mins Strictly KS3 Due to limited
Dungeon characters, immersive sets and spine-chilling and above availability and high
special-effects. is interactive experience demand, you’ll need
features some of the bloodiest and most additional tickets to
terrifying times of medieval history. enter. is attraction is
not suitable for anyone
with a nervous disposition.
e Princess Visit Warwick Castle’s brave princess in her 30 mins Early Years / Visits are free, but you’ll
Tower private tower and help her solve the riddle Primary need to collect a time
which will reunite her with our hero – token (at the Princess
Guy of Warwick. Tower entrance) as
spaces are limited.
*Timings provided are a rough guide only
10 Education Guide 2019/2020
Outdoor Attractions
Name Description You’ll need… Great For… Top Tip
Towers, Ramparts Walk the walls once used by bowmen and 35 mins All ages ere are lots of steps
& Curtain Walls archers. Climb to the top of Guy’s Tower so take your time and
and follow the ramparts to the upper levels enjoy each section before
of the Gatehouse. Continuing along the moving on to the next.
walls, visit the tallest tower; Caesar’s Tower ere are information
on the southern side. Set in the north walls, boards at each point of
stunted Clarence and Bear Towers were interest.
once home to the Royal Keep and bears.
e Conqueror’s Take a short but steep ascent to the top of 25 mins All ages A great place to start!
Fortress the oldest part of Warwick Castle. First built From the top, you’ll see
in 1068 under the orders of William the the full extent of the
Conqueror, it formed the most important neighbouring towers and
part of the castle’s defence system and was ramparts surrounding
a symbol of power and authority. the courtyard.
Gatehouse & Housing the portcullis and constructed to 10 mins All ages Look up! As you walk
Barbican defend the castle from foreign armies, the through the Barbican
Barbican is an exterior walled and cobbled you’ll spot the holes
passage, which leads to the main entrance above. ese were once
known as the Gatehouse. used to drop deterrents
on trespassers who tried
to enter.
Peacock Gardens Dating back to the Elizabethan era, one of the 10 mins All ages If you arrive between
most iconic elements of Warwick Castle is its 10am - 11am, you’ll
stunning gardens, complete with roaming enter via the Peacock
peacocks. Gardens.
Pageant Field Our sweeping views down to the River Avon 10 mins All ages Pageant Field make’s a
were designed by none other than Lancelot great outdoor lunch spot.
‘Capability’ Brown, one of Britain’s greatest
landscape gardeners.
Horrible Histories You’ll face fun challenges as your group 30 mins Primary Grab your time
Maze® unravels history in the world’s first Horrible passports at the maze
Histories adventure maze. is walk-through entrance and collect
experience combines obstacles and minor stamps as you navigate
motion movements. your way through.
*Timings provided are a rough guide only
Education Guide 2019/2020 11
Workshops
All our workshops are carefully designed exclusively for school groups. Browse our topics below,
or search for something specific by checking the key stages or learning objectives. Visit our
website for more information on curriculum links and teaching resources.
stories with a princess
30 mins | Early Years & KS1 | £3 per student
Perfect for young learners! is workshop will
engage and excite students, getting them to
interact with each other and the story-teller.
Learning objectives:
To share an interactive story with a
Warwick Castle Princess.
Consider female characters as strong
and positive role models.
sword skills with a knight
30 mins | KS2 | £3 per student
is workshop introduces students to medieval
weapons and the people who used them. ey’ll
take part in marching exercises from the Middle
Ages and try sword fighting techniques, taught by
our Warwick Castle Swordsman.
Learning objectives:
Understand the discipline required of a
medieval foot soldier.
Learn the manner of a medieval infantry
regiment and practise the relevant vocabulary.
Try sword technique and tactics.
12 Education Guide 2019/2020
Workshops
votes for women
45 mins | KS3 & KS4 | £6 per student
We’ll explore a pivotal moment in the 20th
Century and the suffragettes who were behind it.
After performing key snapshots of the movement
and explaining the politics of the time, our history
expert leads an engaging discussion with two of
our suffragettes.
Learning objectives:
Compare opposing views of women who
fought for the right to vote.
Witness key events of the period, including
early protests, hunger strike and force feeding.
Participate in questioning and challenge the
issues surrounding women’s suffrage.
medieval battle skills
45 mins | KS3 & KS4 | £6 per student
Warfare isn’t all about glory! In this interactive
workshop, students meet a medieval Recruitment
Officer who’ll take them through their paces.
Along with discussion about medieval weapons,
they’ll learn the best techniques for using swords.
Learning objectives:
Explore the discipline required of a medieval
Foot Soldier.
Understand the manner of a medieval infantry
regiment using relevant drill terminology.
Demonstrate sword techniques and tactics.
Education Guide 2019/2020 13Workshops
victorian warwick
60 mins | KS3 & KS4 | £6 per student
Introduced by a Victorian Butler, this workshop
immerses students in Victorian life. ey’ll learn
© Aaron Law
about the lifestyle of servants and the tasks expected
from them. Countess Daisy joins to discuss how
society has changed since Queen Victoria first
ascended to the throne, and our Victorian Engineer
explains how the Mill became vital to society.
Learning objectives:
Compare the roles of nobility and household
staff, and debate the strict working practices of
servants.
Practise skills such as laying a table or
preparing tea.
Understand some of the changes in society
and the technology developed during the
Victorian era.
medieval warwick
60 mins | KS3 & KS4 | £6 per student
Students will explore key aspects of medieval
castle life, including the relationship between
church and state, dealing with health and sickness,
and being trained for warfare.
Learning objectives:
Experience different roles in the castle and
understand the hardships of the peasant class.
Consider the central power and influence
of the medieval church in society.
Explore medieval medicines
Learn about the obligation of all men to join
the military.
14 Education Guide 2019/2020Workshops
execution of a queen
45 mins | KS3 & KS4 | £6 per student
Meet Anne Boleyn during her final moments.
is short performance tells a story of the rise
and fall of this queen, focusing on the last few days
of her life. Afterwards, our history expert leads
a discussion, giving students the opportunity to
question Anne and her Executioner about the
situation and life in Tudor times.
Learning objectives:
Gain an overview of the relationship between
Anne Boleyn and Henry VIII.
Have insight into the organisation of her
execution and understand Anne’s approach
to her death.
Pose questions to Anne and her Executioner.
Education Guide 2019/2020 15Tours
Just like our workshops, these tours have been designed just for schools. at means they’ve
been tested by Teachers, are linked to the curriculum and deliver on learning objectives.
castle life
30 mins | KS1 & KS2 | £3 per student
Students gain an understanding of medieval life
through the exploration of jobs, wages and
lifestyle. We’ll focus on those who would have
lived and worked in and around the castle during
preparations for battle!
Learning objectives:
Compare different roles and positions in
a medieval Warwick Castle.
Compare and contrast life today with life
during the medieval period.
meet the monarchy
40 mins | KS1 & KS2 | £3 per student
Explore the roles and personal qualities of
monarchs throughout time with a focus that
you can choose! Examples of monarchs offered
include: William the Conqueror, Richard III,
Henry VIII and his six wives, Queen Elizabeth
and Queen Victoria. e tour introduces the
students to these key characters from our history
as well as wider British history.
Learning objectives:
Acquire new vocabulary around kings, queens
and monarchs.
Understand the importance of royal succession.
Discuss some of the important qualities
required of a monarch.
16 Education Guide 2019/2020Tours
ultimate castle
30 mins | KS3 & KS4 | £3 per student
We’ll trace the history of Warwick Castle from
its foundations as an Anglo-Saxon settlement,
© Luke Frick
through to its use as a medieval fortress, a Tudor
prison, a stately home and to its current role as a
historic attraction. Students will consider the role
played by the castle and its Earls across a number
of periods and key events in English history,
notably, the Norman Conquest, the Hundred
Years’ War and the Wars of the Roses.
Learning objectives:
Understand the geographical and strategic
importance given to the choice of building
a castle in Warwick.
Discover the various roles and functions of
Warwick Castle and how events in the wider
world have influenced its development over
the years.
norman conquest
30 mins | KS2 & KS3 | £3 per student
is tour informs students about the Battle
of Hastings, the Norman Conquest and the
establishment of castles. ey’ll gain an appreciation
for our early history as well as have the opportunity
to actively interact with some props.
Learning objectives:
Review the events leading up to the Battle of
Hastings and explore the armies and tactics
used in the battle.
Discover how William consolidated his gains
and how the Normans built the Motte and
Bailey to protect them.
Understand how source materials such as the
Bayeux Tapestry and the Domesday Book have
helped to understand the Norman conquest.
Education Guide 2019/2020 17Tours
the kingmaker
30 mins | KS3, KS4 & KS5 | £3 per student
Who crowns the King? Focussing on the role
of Richard Neville; the Kingmaker, during the
Wars of the Roses, students will consider why
he changed his allegiance between the houses of
York and Lancaster. ey’ll also gain an insight
into power politics, personalities and battle tactics!
Learning objectives:
Gain an overview of the politics, personalities
and events of this tumultuous period in English
history.
Understand the wealth and power of the 16th
Earl of Warwick and learn how Richard Neville
wielded his power to support Edward IV’s claim
to the throne.
Learn how the events of the Battle of Barnet
led to his eventual defeat and death.
wars of the roses
30 mins | KS3, KS4 & KS5 | £3 per student
Designed to introduce the themes and the people
of this period, this tour provides a sense of
who supported who, who had power and when,
which key battles took place, and why these are
important in British history. It aims to make this
complex timeline of events more understandable.
Learning objectives:
Understand the concept of civil war and the
reasons behind the Wars of the Roses.
Name the key figures and significant events
of the period.
Understand the claims to the throne of
Edward IV, Henry VI and Richard III.
18 Education Guide 2019/2020Tours
viking invaders
30 mins | KS2 & KS3 | £3 per student
We’ll explore the threat of the Vikings upon the
country, and how it defended itself, by closely
examining the influence of Princess Aethelflaed
(daughter and eldest child of Alfred the Great).
is powerful figure paved the way for a defence
system around Mercia including the first fortress
at Warwick.
Learning objectives:
Review the reasons for Viking raids on England
and understand why they were successful.
Interactively study Viking tactics.
Understand how Aethelflaed was fundamental
in a united England and the ultimate defeat of
the Vikings.
history of medicine
30 mins | KS3 & KS4 | £3 per student
is tour explores the idea of medicine
throughout the medieval period. It looks at the
concept of humours, use of herbs, and how cures
for the plague were attempted. It explains the
reasoning behind the thinking, and compares
medieval medicine with that of today.
Learning objectives:
Understand the roles of the medieval Physician,
Apothecary and Barber surgeon.
Review the historical ideas on the cause of
disease and reflect on the strategies used for
the prevention and treatment of illness.
Recognise the causes and symptoms of
the plague.
Education Guide 2019/2020 19Tours
evolution of warfare
45 mins | KS3 & KS4 | £3 per student
Whilst technology has changed over the centuries,
the key elements of shock, infantry and fire
support remain the same. With this in mind this
tour aims to show how weaponry, tactics and
battle styles have developed over the centuries,
using key battles as examples. From the Norman
invasion to the modern day, we’ll demonstrate
these changes interactively with replica weapons.
Learning objectives:
Gain an overview of the three main elements
used in warfare throughout history; infantry,
shock and fire support.
Understand how such elements were used and the
tactics and strategy which aided their deployment.
Using case studies, discuss how certain weapons
dominated their age.
ultimate kids tour
30 mins | KS1 & KS2 | £3 per student
is tour is designed to highlight the most
interesting aspects of life at a castle! It gives
students the chance to get up close to our replica
weapons, learn about attack and defence, and some
fun facts. Your learners will pick up a few interesting
stories about the castle too!
Learning objectives:
Review the defensive features of the castle,
including walls, towers, murder holes and
the Portcullis.
Handle and explore the use of various weapons
in our collection of replicas.
Learn the use of secret doors within
a stately home.
20 Education Guide 2019/2020Tours
crime & punishment
30 mins | KS2 | £3 per student
We’ll explore the fascinating subject of law and
order, and discuss how crimes and punishments
have changed over time. is tour focuses on
some of the most common crimes in each period,
along with some common forms of punishment,
including hanging, torture, and the stocks!
Learning objectives:
Understand crimes and their related punishments
from Saxon, Medieval and the Victorian periods,
including trial by ordeal.
Evaluate the role of the Warwick Castle Gaol
and how this compares to the role of prisons
today.
Appreciate the reality of historical events
studied in the classroom within the context
of case studies.
attack & defence
30 mins | KS2 & KS3 | £3 per student
Students discover how to attack and defend a
castle like ours! Focussing on the medieval period,
© Nick Jones
we’ll cover battle techniques, castle design and the
common features of a Motte and Bailey fortress.
Learning objectives:
Evaluate Warwick Castle’s role as a fortress.
Learn how the Motte and Bailey was built
and discuss its key defensive features.
Explore the defensive structures of the castle
and review the tactics that were used to attack
and defend it.
Education Guide 2019/2020 21Shows
Our daytime shows run on selected dates throughout the year – and are free to watch.
No need to book, just check the latest show schedule online before your visit.
the bowman
© Richard Cunningham
show
Watch the agility and power of our
resident Bowman as he explains the
techniques and equipment used in this
popular historic pastime.
the mighty
trebuchet
Learn more about the engineering
behind this complicated catapult
and get up close to the UK’s largest
replica medieval siege machine.
the falconer’s
quest
Marvel at more than 60 birds of prey,
in an all-action, dynamic display of aerial
acrobatics and stunning story-telling.
wars of
the roses
Hear the thunder of hooves and the
splintering of lances as our all-action
Wars of the Roses Live features perilous
stunt riding and fearless jousting.
22 Education Guide 2019/2020Extras
shields
If you’ve taken part in a
Sword Skills workshop,
or just want to take the
excitement of the day
back into the classroom,
pre-order our paint-your-
own wooden shields,
from £4 per student.
souvenirs
We often get asked about the price of snacks and souvenirs.
Here’s roughly how much to expect to pay per item*:
Ice Creams Rulers & Bookmarks
Between £1.80 and £3.00 each £2.00 per item
Drinks Badges
Between £1.70 and £2.50 each £3.50 each
Hot Food Magnets & Keyrings
Pulled Pork Roll from £5.95 £4.00 per item
Pizza or Pasta Meal Deal from £7.50
We recommend visiting the souvenir shops in
Pens the morning as they get busy in the afternoon.
£1.50 each *All prices are subject to change
Education Guide 2019/2020 23Plan Your Day Use this template to plan a day of almighty attractions, tailor-made tours and spectacular shows. Group Name Ages Time Activity 24 Education Guide 2019/2020
Prices
Prices vary depending on the age of your group, and when you’d like to visit.
ONE DAY WORKSHOPS
CASTLE ENTRY &TOURS
ese are optional to add to your visit
Early Years and start from just £3 per student.
£3.95 per student (All year)
1 free Teacher place for every 3 students TEACHER
Primary PLANNING VISIT
£6.95 per student (October to March) We encourage all our group leaders to
undertake a free planning trip before the visit
£8.95 per student (April to September) date. You’ll get two free Teacher tickets with
1 free Teacher place for every 5 students a valid booking confirmation.
Secondary PARKING
£7.95 per student (October to March) Coach parking is free of charge.
£9.95 per student (April to September) Our car park fee is £6 per vehicle.
1 free Teacher place for every 10 students
Higher resources
£11.95 per student (October to March) Download free teaching resources
and classroom activities at tes.com –
£13.95 per student (April to September) just search “Warwick Castle”.
1 free Teacher place for every 10 students
Additional Teacher
£14.00 per additional adult outside of the free ratio
Education Guide 2019/2020 25Your Questions Answered
Questions? Here’s some of our most common…
What’s the best way to book? Can I add a workshop or tour at a later date?
Visit warwick-castle.com/schools. You can make a Yes. You’ll need to speak to our Call Centre (on 0333
booking, or a reservation. If you’d prefer to speak to 321 2001*). We’re unable to make changes to bookings
someone then get in touch with our Call Centre on within 10 days of arrival.
0371 222 2272*. Bear in mind waiting times may vary.
How suitable is Warwick Castle
How do I get my free Teacher planning for SEN students?
tickets? We’ll always do our best to accommodate everyone.
Once you’ve made a booking and paid the balance in full – If any of your group have unique requirements then
simply bring your confirmation to one of our ticket windows. make sure you let us know when you book. If you have
You’ll be given two tickets per booking, and can use them on any any specific questions, please contact our Schools Officer
date prior to your school trip. Please note, car parking is not (our contact details are at the back of this guide).
included.
What about accessibility?
Where can we have lunch? Some areas of the castle and grounds are difficult
ere are plenty of picnic areas around the grounds. Our to access by wheelchair. It’s important to read our
indoor lunch rooms are allocated on arrival by full accessibility guide; available online at
our Schools Officer, at request on the day. warwick-castle.com/schools.
Where can I find the risk assessment? I’ve got a reservation, how do I pay?
All our resources and planning tools are available online. We accept payment via BACS transfer, cheque
Simply head to warwick-castle.com/schools or debit/credit card. Details on how to pay will be
on your confirmation. Payment must be received at
Can we have a Guide? least 10 days before your visit date. Please follow the
Warwick Castle is a mostly self-guided experience. Our payment instructions very carefully; any mistakes
dedicated Education Team will greet you on arrival and could cause a delay to your entry or result in your
be on-call should you have any questions throughout the booking being cancelled.
day. ey’ll also lead any workshops or tours you’ve
booked. How do we get there?
We’re well signposted and less than two miles
Can I have a VAT receipt? from junction 15 of the M40. Our address is:
Of course! You’ll need to request this after your visit has Warwick Castle, Warwick,
taken place, by contacting our Call Centre on Warwickshire, CV34 6AH
0333 321 2001*. Have your booking reference ready. (for coach parking).
How do I change a booking? Is there somewhere to leave bags or lunches?
You’ll need to speak to our Call Centre on 0333 321 On the day, our Schools Officer can advise where to
2001* to change an existing booking. Make sure you leave bags – but the area is unsecured, so it’s best to
have your booking reference to hand. Waiting times may leave valuables at home.
be longer during busy times of day.
I still have a question…
What’s your cancellation policy? We’re happy to answer anything that’s not in this guide.
You’re free to cancel up to 10 days before your visit Simply get in touch – our details are at the back.
by contacting our Call Centre. eir details are at
*Calls are charged at your local network rate
the back of this guide.
26 Education Guide 2019/2020Teacher Checklist
Huzzah!
You’ve booked. We can’t wait to see you!
Your confirmation…
You’ll receive a booking confirmation within 48 hours.
Check it carefully.
Make your payment:
It’s not always easy collecting payments and settling the bill,
but it’s important you do this as soon as possible. You’ll find
payment instructions on our website – please follow these carefully.
Teacher Planning Pack
Visit our website to download our Teacher Planning Pack –
this contains everything you need to prepare for your trip,
from risk assessments to arrival instructions.
Did someone say free tickets?
Once you’ve paid, be sure to use your two free Teacher planning tickets.
Just bring your email confirmation to a ticket window.
Getting excited yet?
With your visit just around the corner, use our teaching resources
and classroom activities at tes.com – just search “Warwick Castle”.
Your trip…
Time to get out of the classroom and into the battlefield. Bring your final
booking confirmation (showing the trip as paid) and your adventure can
start!
Your opinion counts
We want to hear about your experience. Tweet, email, call or write!
Education Guide 2019/2020 27Get in Touch We care about what we do. If you need something that’s not covered in this guide or available online then get in touch. contact form warwick-castle.com/misc/contact-us.aspx Complete our online form – and one of our team will get back to you. Easy-peasy. live chat warwick-castle.com/misc/contact-us.aspx Got a quick question? We have a team just a click away. Use our live chat function online. call centre Bookings 0371 222 2772* Amendments & Payments 0333 321 2001* Believe it or not, this busy team can help you make, change or cancel a booking. It’s always better to call outside of our peak times (early mornings, lunch hours and late afternoons are our busiest). *Calls are charged at your local network rate schools officer schoolsofficer@warwick-castle.com We know one size doesn’t fit all. If there’s something you’re worried about, or would like us to do differently on the day, just get in touch with our dedicated Schools Officer. 28
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