WARRANTY INFORMATION BOOKLET 2019
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2019 WARRANTY INFORMATION BOOKLET
Infiniti, the Infiniti logo, and Infiniti model names are Infiniti trademarks. ©2018 Nissan North America, Inc. All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Nissan North America, Inc.
TABLE OF CONTENTS
1 SUMMARY OF WARRANTY COVERAGE 22 REPLACEMENT BATTERY LIMITED
WARRANTY
2 INFINITI OWNER SATISFACTION AND
ASSISTANCE 24 BRIDGESTONE FIRESTONE TIRE
LIMITED WARRANTY
4 2019 NEW VEHICLE LIMITED
WARRANTY 27 GOODYEAR/DUNLOP TIRE LIMITED
WARRANTY
8 2019 INFINITI FEDERAL VEHICLE
EMISSION CONTROL WARRANTIES 36 MICHELIN PASSENGER AND LIGHT
TRUCK TIRE LIMITED WARRANTY
11 2019 INFINITI CALIFORNIA VEHICLE
EMISSION CONTROL WARRANTIES 38 CONTINENTAL/GENERAL TIRE
LIMITED WARRANTY
17 RECOMMENDATION FOR
MAINTENANCE SERVICE AND 41 IMPORTANT TIRE SAFETY
REPLACEMENT PARTS INFORMATION
18 SEAT BELT LIMITED WARRANTY 47 INFINITI TOTAL OWNERSHIP
EXPERIENCE® BENEFITS
19 LIMITED WARRANTY ON GENUINE
INFINITI REPLACEMENT PARTS AND 49 INFINITI ELITE EXTENDED
GENUINE INFINITI ACCESSORIES PROTECTION PLAN
21 INFINITI LIFETIME REPLACEMENT
PANEL CORROSION LIMITED
WARRANTY1 SUMMARY OF WARRANTY COVERAGE
Summary of Warranty Coverage*
0 miles unlimited mileage
Basic Coverage 48 months / 60,000 miles
Corrosion Coverage (Perforation from Corrosion)** 84 months / unlimited mileage
Powertrain Coverage*** 72 months / 70,000 miles
Federal Emission Performance Warranty 24 months/24,000 miles
Federal Emission Defect Warranty 48 months / 60,000 miles
Federal Emission Long Term Defect Warranty 96 months / 80,000 miles
California Emission Performance and Defect Warranties 48 months / 60,000 miles
California Emission Long Term Defect Warranty 84 months / 70,000 miles
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** Unlimited Mileage
*** 10 Years/Unlimited Mileage on Seat beltsINFINITI OWNER SATISFACTION AND ASSISTANCE 2
Both Infiniti and your Infiniti retailer are Or you can write to Infiniti with the above If you call the BBB, its staff will record the
dedicated to serving all your automotive needs. information at: details of your complaint by telephone. They
Your complete satisfaction is our primary INFINITI DIVISION will ask for the same information as in Step 2.
concern. Your Infiniti retailer is available to The BBB AUTO LINE program consists of
Infiniti North America, Inc.
assist you with all your automobile sales, parts two parts: mediation and arbitration. The
and service requirements. Consumer Affairs Department
BBB AUTO LINE staff will attempt to provide
P.O. Box 685003
If, however, a situation arises that you believe suggestions for resolving the problem during
has not been addressed to your satisfaction, Franklin, TN 37068-5003 mediation. If a satisfactory resolution has
we ask that you take the following steps. STEP 3: not been achieved during mediation, you will
In the event that you believe Infiniti has been have the opportunity to present your case
STEP 1:
unable to satisfactorily address the problem, personally before an impartial arbitrator or
Discuss the situation with the retailer three person panel. This is the arbitration part
a special automotive complaint resolution
management. If a problem still exists, contact of AUTO LINE. The arbitrator(s) will make a
program called BBB AUTO LINE is available
the retailer’s owner. Your Infiniti retailer is best decision after the arbitration hearing.
to you. The BBB AUTO LINE program is
equipped to resolve the matter for you.
independently operated by the Council of The BBB will, in most cases, send you a final
STEP 2: Better Business Bureaus, Inc. (BBB). decision in your case within forty (40) days
If the concern has still not been addressed to (plus 7 days, if you have not contacted Infiniti)
For information about the BBB AUTO LINE in
your satisfaction, please contact our Infiniti unless you delay the process. If you do not
your area, please call us (Infiniti) at the same
Consumer Affairs Department using our toll accept the decision, it will not be legally
toll free number (1-800-662-6200).
free number: binding on you or Infiniti. However, in some
We will be happy to provide you with the
states, if the decision is not accepted, it may
1–800–662–6200 address and phone number of your local BBB
be introduced either by you or by Infiniti as
office or any other information about AUTO
The Consumer Affairs Department will ask for evidence in a subsequent court action.
LINE.
the following information:
Or you may contact the BBB at:
• Your name, address, and telephone number
• Vehicle identification number (on dashboard BBB Auto Line
and permanent Infiniti Total Ownership Council of Better Business Bureaus, Inc.
program card) 3033 Wilson Boulevard
• Date of purchase Suite 600
• Current odometer reading Arlington, VA 22203
• Your Infiniti retailer’s name 1 (800) 955-5100
• Details of the concern
(Continued on next page)3 INFINITI OWNER SATISFACTION AND ASSISTANCE
BBB AUTO LINE may not be available in all limited warranty period on a case by case basis.
BBB AUTO LINE is an informal dispute
states. We, Infiniti, can provide you with Should you experience unusual difficulties with
settlement mechanism operated to comply
information about the availability of BBB your vehicle please discuss the situation with
with applicable Federal law and regulations.
AUTO LINE in your state, or call the BBB your retailer. If your retailer is unable to assist
In states where BBB AUTO LINE is available,
AUTO LINE number listed above. you, you may call the Infiniti Consumer Affairs
you are required to use BBB AUTO LINE
ELIGIBILITY: Generally, Infiniti vehicles less Department at 1-800- 662-6200 to discuss
before exercising rights or seeking remedies
than four years old from date delivered to the your concern. You will need to provide the
under Title 1 of the Federal Magnuson-Moss
first retail buyer or otherwise put into use, and Model, Model Year, VIN (Vehicle Identification
Warranty Act, 15 U.S.C. §2301, et. seq. If you
with fewer than 60,000 miles, are eligible Number), mileage, maintenance history, a
choose to seek remedies other than those
for the program. See Supplement to 2019 detailed explanation of the concern, and why
created by Title 1 of the Magnuson-Moss
Infiniti Warranty Information Booklet & 2019 you believe that Infiniti should be responsible
Warranty Act, (for example, under state
Infiniti Owner’s Manual for possible exceptions for the repair. Your request will be individually
law), that Federal Act does not require you
applying in your state. investigated and you will be informed of
to first use BBB AUTO LINE. The program
Infiniti‘s decision.
is still available to you, however, and may ASSISTANCE OUTSIDE OF
be of considerable assistance. Some states WARRANTY Please also review the Supplement to
specify that informal dispute settlement 2019 Infiniti Warranty Information Booklet
mechanisms such as BBB AUTO LINE must In support of our commitment to the & 2019 Owner’s Manual for important
be used before you may use state operated “Total Ownership Experience,” Infiniti may information concerning consumer rights in
complaint resolution processes, before you occasionally offer to pay or reimburse for part your state.
may file a lawsuit under state law, and/or or all of the cost of making certain, specific
before you may have certain other rights repairs beyond or outside of the terms of the
or remedies available under state law. In warranty for some specific vehicle models.
accordance with those states’ laws, Infiniti Some states refer to such programs as
requires the prior use of BBB AUTO LINE “adjustment programs”. In such circumstances
in good faith before you resort to such Infiniti mails notices to all known registered
other processes, file a lawsuit, or seek other owners of affected vehicles. You may
remedies provided by state law. Please see additionally inquire of your authorized Infiniti
the Supplement to 2019 Infiniti Warranty retailer or of Infiniti directly at the number
Information Booklet & 2019 Infiniti Owner’s listed below of the applicability of such
Manual for additional information. programs to your vehicle.
Infiniti may occasionally offer special
assistance that may pay for part or all of
vehicle repairs beyond the expiration of the2019 NEW VEHICLE LIMITED WARRANTY 4
WHO IS THE WARRANTOR • Your Infiniti vehicle is manufactured to Infiniti makes available to you, and you are
meet U.S. regulations and environmental
Infiniti1 warrants all parts of your 2019 Infiniti specifically required by Federal law to use
requirements. With the exception of privately
vehicle supplied by Infiniti, except for those BBB AUTO LINE [(800) 955-5100] before
owned vehicles belonging to members of
listed under the caption “WHAT IS NOT exercising rights or seeking remedies under
the U.S. military or employees and officers
COVERED.” the Federal Magnuson-Moss Warranty
of the United States Government stationed Act, 15 U.S.C §2301, et. seq. You are not
APPLICABILITY abroad, this warranty does not apply if an required to first use BBB AUTO LINE if you
• This warranty is provided to the original and otherwise covered vehicle is operated in, seek remedies not created by Title 1 of that
subsequent owner(s) of an Infiniti vehicle or relocated to, a country other than those Federal law, but are required to first use BBB
originally distributed by Infiniti which is listed above under this caption, except AUTO LINE if you seek remedies created by
originally sold by a Infiniti authorized Infiniti that it continues to apply if the vehicle is state law, including your state’s lemon law, if
retailer in the United States, and which is operated in full compliance with its proper applicable state law provides for using a 703
registered and normally operated in the use as described in the applicable Owner’s compliant or similar process before filing suit.
United States (including Alaska and Hawaii), Manual2 while touring outside of the United Please refer to pp. 2-3 of this booklet and
the United States territories (specifically States, the U.S. territories or Canada for a the “Supplement to 2019 Infiniti Warranty
Guam, Saipan, American Samoa, Puerto period not exceeding sixty (60) consecutive Information Booklet & 2019 Infiniti Owner’s
Rico, and the U.S. Virgin Islands), and days or sixty (60) days in any one 12 month Manual” for additional information.
Canada. period. This warranty applies to a relocated
vehicle which is returned to, and is registered
and normally operated in the United States,
the U.S. territories or Canada, except for
conditions due to the vehicle’s foreign
operation, e.g., use of inappropriate fuels or
other fluids.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
(Continued on next page)5 2019 NEW VEHICLE LIMITED WARRANTY
LIMITATION OF WARRANTIES AND FOR HOW LONG AND WHAT IS TRANSMISSION AND TRANSAXLE
COVERED - Case and all internal parts, torque
OTHER WARRANTY TERMS AND
converter and converter housing,
STATE LAW RIGHTS EXTRA EXPENSES BASIC COVERAGE automatic transmission control module,
- LIMITATIONS OF DAMAGES THIS • The basic coverage period is 48 months or transfer case and all internal parts, seals
WARRANTY DOES NOT COVER 60,000 miles, whichever comes first. and gaskets, clutch cover and housing,
INCIDENTAL OR CONSEQUENTIAL
• The warranty covers any repairs needed to A/T cooler, and electronic transmission
DAMAGES SUCH AS LOSS OF THE USE
correct defects in materials or workmanship controls.
OF THE VEHICLE, INCONVENIENCE OR
of all parts and components of each new DRIVETRAIN - Drive shafts, final drive
COMMERCIAL LOSS.
Infiniti vehicle supplied by Infiniti subject housing and all internal parts, propeller
ANY IMPLIED WARRANTY OF to the exclusions listed under the heading shafts, universal joints, bearings, seals and
MERCHANTABILITY AND FITNESS FOR ”WHAT IS NOT COVERED” or, if the part is gaskets.
A PARTICULAR PURPOSE SHALL BE covered by one of the separate coverages
LIMITED TO THE DURATION OF THIS RESTRAINT SYSTEM - Air bags and
described in the following sections of this related electronic control systems.
WRITTEN WARRANTY. warranty, that specific coverage applies
Some states do not allow the exclusion or instead of the basic coverage. CORROSION COVERAGE (PERFORATION
limitation of incidental or consequential FROM CORROSION)
POWERTRAIN COVERAGE
damages or limitations on how long an Any body sheet metal panel supplied by Infiniti
• The Powertrain coverage period is 72 found to have developed perforation (rust-
implied warranty lasts, so the above
months or 70,000 miles, whichever comes through) due to corrosion in normal use is
limitations or exclusions may not apply to
first. covered for 84 months, regardless of mileage,
you. This warranty gives you specific legal
rights, and you may also have other rights • This warranty covers any repairs needed to except for those items listed under “WHAT IS
which vary from state to state. correct defects in material or workmanship. NOT COVERED.” No additional rust proofing
Infiniti does not authorize any person to • Powertrain coverage includes components applications are required. Perforation is a
create for it any other warranty, obligation listed below, under the headings Engine, condition in which any body sheet metal panel
or liability in connection with this vehicle. Transmission and Transaxle, Drivetrain, and has corroded from one surface to another.
Restraint System, supplied by Infiniti, subject TOWING COVERAGE
to the exclusions listed under the heading If your vehicle is inoperative due to the failure
THE WARRANTY BEGINS “WHAT IS NOT COVERED.” of a warranted part during any of the New
The warranty period begins on the date the ENGINE - Cylinder heads and block and Vehicle Limited warranties, including Emission
vehicle is delivered to the first retail buyer or all internal parts, rocker covers and oil pan, and Seat belt warranties, towing service to the
put into service, whichever is earlier. valve train and front cover, timing chain and nearest authorized Infiniti retailer is covered.
tensioner, oil pump, water pump and fuel
pump, fuel injectors, intake and exhaust
manifolds, flywheel, seals and gaskets.
(Continued on next page)2019 NEW VEHICLE LIMITED WARRANTY 6
ADJUSTMENT COVERAGE OBTAINING WARRANTY SERVICE WHAT IS NOT COVERED
Service adjustments not usually associated • You must take the vehicle to an authorized GENERAL EXCLUSIONS
with the replacement of parts, such as wheel Infiniti retailer in the United States or Canada
alignment, and wheel balancing are covered This warranty does not cover damage, failures
during regular business hours at your expense or corrosion resulting from or caused by:
only during the first 12 months or 12,000 in order to obtain warranty service. The
miles, whichever comes first. names and addresses of authorized Infiniti • Failure to operate the vehicle in accordance
• Limited 6 month warranty coverage: retailers are listed in telephone directories. with the Owner’s Manual
OE wiper blade inserts are covered for the • If you require warranty service outside of • Misuse, such as using the vehicle to tow
first six months of ownership. the United States (see terms under caption • Failure of a component not covered by
“APPLICABILITY”), contact an Infiniti retailer warranty
REFRIGERANT RECHARGE ONLY
COVERAGE in that country. • Racing and competitive driving
Refrigerant recharge not associated with the MAINTENANCE, DATA ACCESS, • Theft, vandalism, fire, or flooding (including
engine water ingestion)
repair or replacement of a warranted part AND RECORDS
is covered only during the first 12 months, • Accident, collision, being towed
As a condition of this warranty, you are
regardless of the mileage. responsible for properly using, maintaining • Repairs performed by anyone other than an
and caring for your vehicle as outlined in your authorized Infiniti retailer
NO CHARGE
Owner’s Manual, and of maintaining copies of • Glass breakage, unless resulting from
Warranty repairs will be made at no charge all maintenance records & receipts for review defects in material or workmanship
for parts and/or labor (except for tires, in by Infiniti. Failure to do so is likely to result in • Normal wear and tear, including dings, dents,
which case you may pay certain charges). the denial of warranty. chips, or scratches
Any needed parts replacement will be made
using genuine Infiniti or Infiniti approved new You are also required to provide consent to • Damage caused by any automated or
or remanufactured parts approved by Infiniti give Infiniti access to data stored on vehicle manually operated car wash or by using a
for use on Infiniti vehicles. Infiniti reserves the systems. Failure to do so is likely to result in the pressure washer
right to make changes at any time, without denial of warranty coverage. Note that complaints related to failure to
notice, to production and service parts in their Evidence of the performance of the required comply with proper use of the vehicle as
specifications, colors, and materials, including maintenance should be kept and may need to described in the applicable Owner’s Manual
those used in connection with warranty be presented as proof of such maintenance (including the lack of availability or use of
repairs. For this reason, when approved by in connection with related warranty repairs. proper fluid), or the vehicle’s lack of compliance
Infiniti and at Infiniti’s discretion, functionally To assist you in maintaining appropriate with local regulations or environmental
equivalent replacement parts may be used that records, the Maintenance Log located in your requirements of any country (other than the
do not exactly match the original production Owner’s Literature Kit can be used along with U.S. or Canada) are NOT covered by this
part. supporting repair invoices, receipts and other warranty.
such records.
(Continued on next page)7 2019 NEW VEHICLE LIMITED WARRANTY
DAMAGE OR FAILURES DUE TO DAMAGE, FAILURES OR CORROSION MAINTENANCE SERVICE EXPENSE
ALTERATION OR MODIFICATION FROM ENVIRONMENTAL This warranty does not cover normal
This warranty does not cover damage, failures CONDITIONS maintenance services as specified in both
or corrosion resulting from or caused by: This warranty does not cover damage, failures your Owner’s Manual and Infiniti Service
• Alteration, tampering, or improper repair or corrosion resulting from or caused by: & Maintenance Guide such as cleaning
• Stone chipping, chemical fallout, tree sap, and polishing, wheel alignment, headlight
• Installation of non-Infiniti approved aiming, replacement of filters, replacement of
accessories or components salt, hail, windstorm, lightning, flood or other
environmental conditions. windshield wiper inserts, lubricants, coolant,
• Improper installation of any Infiniti approved worn brake shoes, pads, drums and rotors and
• The items listed below are not covered
aftermarket accessory or component worn clutch discs, for example.
under corrosion coverage (perforation from
• A vehicle whose odometer mileage has been corrosion). SEAT BELTS, TIRES AND EMISSION
altered, or the odometer repaired or replaced • Exhaust system components. CONTROL SYSTEM
and the actual vehicle mileage cannot be Seat belts, tires and the emission control
• Corrosion other than perforation, such
correctly and readily determined system are covered by separate warranties.
as cosmetic or surface corrosion due to
SALVAGE TITLE defects in material or workmanship. This is
This limited warranty does not apply to any covered under the Basic Coverage of the
vehicle, and is rendered void if the vehicle is New Vehicle Limited Warranty.
(or ever has been) issued a “salvage” or similar DAMAGE, FAILURES OR CORROSION
title including, but not limited to junk, scrap, DUE TO LACK OF OR IMPROPER
rebuilt, or flood titles, under any state’s law; or MAINTENANCE REPAIRS
has ever been determined to be a “total loss” This warranty does not cover damage, failures
or equivalent by any insurance company, such or corrosion resulting from or caused by:
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that • Lack of performance of proper maintenance
the cost of repairs exceeded the actual cash services as outlined in your Owner’s Manual.
value of the vehicle. • Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
• Use of parts not equivalent in quality or
design to parts supplied by Infiniti for use on
Infiniti vehicles.2019 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES 8
EMISSION DEFECTS WARRANTY EMISSIONS PERFORMANCE Additionally, failure of an approved emissions
WARRANTY test resulting from the failure of those parts
WHAT IS COVERED listed below under the caption “Warranty Parts
Infiniti1 warrants that your vehicle was WHEN DOES THIS WARRANTY APPLY List” are covered by the Emissions Defects
designed, built and equipped to conform at the The Emissions Performance Warranty applies Warranty described above.
time of sale with all applicable United States to your 2019 Infiniti vehicle ONLY when both
emission standards. Exceptions to this warranty are listed below
of the following occur.
under the caption “WHAT IS NOT COVERED
This warranty covers any repairs needed to 1. The vehicle fails to meet applicable emissions UNDER EITHER THE DEFECTS OR
correct defects in materials or workmanship standards as judged by an emissions test PERFORMANCE WARRANTIES.”
which would cause your vehicle not to meet approved by the Environmental Protection
these standards. Agency (EPA). WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
WHAT IS COVERED UNDER THE 2. This failure results or will result in some
PERFORMANCE WARRANTIES
DEFECTS WARRANTY penalty to you, such as a monetary fine or
Covered components are listed below under the denial of the right to use your vehicle, These warranties do not cover:
the caption “WARRANTY PARTS LIST.” under local, state or federal law. 1. Normal maintenance, service and parts
Exceptions to this warranty are listed below For example, if your state requires an EPA replacement as outlined in the emissions
under the caption “WHAT IS NOT COVERED approved yearly vehicle inspection before control maintenance instructions of your
UNDER EITHER THE DEFECTS OR you receive a renewed license, this warranty Owner’s Manual.
PERFORMANCE WARRANTIES.” applies to your vehicle. In areas where there 2. Failures directly as a result of:
HOW LONG IS THE WARRANTY is no approved test program, this warranty • Failure to perform required emission
This warranty is for 4 years or 60,000 miles, does not apply. control maintenance as outlined in your
whichever occurs first. The warranty begins WHAT IS COVERED AND FOR HOW LONG Owner’s Manual.
the date the vehicle is delivered to the first UNDER THE PERFORMANCE WARRANTY • Misuse, accident or modification.
retail buyer or put into use, whichever is earlier. Infiniti1 warrants that it will remedy any non- • Improper adjustment or installation
Additionally, the engine control module/ conformity in your vehicle which causes it to of parts during the performance of
onboard diagnostic device and catalytic fail an approved emissions test during the first maintenance services.
converter(s) listed below and indicated by an 24 months or 24,000 miles, whichever occurs • Tampering with or disconnecting any part
“ ” under the caption “Warranty Parts List” first. The warranty begins the date the vehicle affecting vehicle emissions.
are covered for 8 years or 80,000 miles, is delivered to the first retail buyer or put into
whichever occurs first. use, whichever is earlier.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
(Continued on next page)9 2019 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
• Fuel, fluids, or lubricants that are LIMITATION OF WARRANTIES AND WHAT INFINITI WILL DO
contaminated or that do not meet the OTHER WARRANTY TERMS AND STATE Warranty repairs will be made at no charge for
specification as outlined in your Owner’s LAW RIGHTS EXTRA EXPENSES - parts and/or labor, including diagnosis and tax.
Manual. LIMITATIONS OF DAMAGES Any needed parts replacement will be made
3. In the case of the Performance Warranty, the These emissions warranties do not cover using new or remanufactured parts.
use of any part not certified in accordance
with Federal requirements which is defective
incidental or consequential damages such as OTHER WARRANTY TERMS
loss of the use of the vehicle, inconvenience
or not equivalent from an emissions or commercial loss. PERFORMANCE WARRANTY CLAIMS
standpoint to the original equipment part. PROCEDURE
ANY IMPLIED WARRANTY OF
4. In the case of the Performance Warranty, MERCHANTABILITY AND FITNESS FOR You may make a claim under the Performance
costs of determining the cause of a vehicle A PARTICULAR PURPOSE SHALL BE Warranty immediately after the failure of
failing an EPA approved emissions test if LIMITED TO THE DURATION OF THESE an EPA approved emissions test. You must
such failure is found not to be covered. WRITTEN WARRANTIES. provide proof of this failure when making your
5. In the case of the Defects Warranty, parts claim.
Some states do not allow the exclusion or
not supplied by Infiniti or damage to other limitation of incidental or consequential You will be told whether Infiniti will honor your
parts caused directly by non-Infiniti parts. damages or limitations on how long an claim within 30 days of the date you make the
implied warranty lasts, so the above claim unless a shorter time period is required
limitations or exclusions may not apply to by law. If your claim is denied, Infiniti will notify
you. These warranties give you specific legal you in writing of the reason. If we do not notify
rights, and you may also have other rights you within this time period, we will repair your
which vary from state to state. vehicle under this warranty at no cost to you.
Infiniti does not authorize any person to The time period for notification will not apply
create for it any other warranty, obligation if you request a delay or a delay is caused by
or liability in connection with this vehicle. events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a non-Infiniti
WHAT YOU MUST DO certified part but EPA certified part for
In order to obtain warranty service you must maintenance or repair.
deliver the vehicle to an authorized Infiniti
retailer in the United States at your expense.
You must also maintain your vehicle as outlined
in the maintenance instructions in your
Owner’s Manual.
(Continued on next page)2019 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES 10
MAINTENANCE SERVICE AND WARRANTY PARTS LIST • Vacuum and temperature sensitive valves
REPLACEMENT PARTS • Fuel injection system
and switches used in above systems
Important information concerning • Electronic sensors and controls used in
maintenance service and replacement parts is Engine control module/onboard diagnostic above systems
on page 17 of this booklet. device
The Emission Performance or Defect Warranty
• Oxygen sensor(s)
MAINTENANCE RECORDS may be subject to future governmental
• Mass air flow sensor administrative action. Infiniti reserves the
Receipts covering the performance of regular
• Intake manifold right to change the terms of the warranty to
maintenance should be kept in the event
questions arise concerning maintenance. The • Throttle body be consistent with these actions. See your
receipts should be transferred to subsequent Catalytic converter(s) retailer for information regarding possible
owners. • Exhaust manifold changes.
IF YOU HAVE QUESTIONS • Exhaust tube from manifold to catalytic
You may obtain further information converter
concerning these warranties by following the Front exhaust tube with catalytic converter
procedure outlined in the “INFINITI OWNER • Camshaft position sensor(s)
SATISFACTION & ASSISTANCE” section of • Crankshaft position sensor(s)
this booklet. In the case of the Performance • Spark plugs, ignition coils and wires
Warranty, you may also contact or report any
• Evaporative emission control system
violations to the Office of Transportation and
Air Quality, Vehicle Compliance Programs • Fuel filler neck restrictor and check valve
Group, U.S. Environmental Protection • Fuel tank and filler cap
Agency, Ariel Rios Building (6405J), 1200 • Positive crankcase ventilation system
Pennsylvania Avenue, N.W., Washington, D.C. Exhaust manifold with catalytic converter
20460. permanently attached
OTHER OBLIGATIONS • Intake manifold collector
Infiniti does not authorize any person to • Exhaust gas recirculation (EGR) control
create for it any other warranty, obligation or system
liability in connection with this vehicle. • Hoses, clamps, fittings, tubing, sealing
gaskets or devices, and mounting hardware
used in above systems
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.11 2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
The following statement is required to be MANUFACTURER’S WARRANTY OWNER’S WARRANTY
provided by regulations of the California Air COVERAGE RESPONSIBILITIES
Resources Board.
For 4 years or 60,000 miles (whichever occurs As the vehicle owner, you are responsible for
YOUR WARRANTY RIGHTS AND first): the performance of the required maintenance
OBLIGATIONS 1. If your vehicle fails a Smog Check inspection, listed in your Owner’s Manual. Infiniti
The California Air Resources Board is pleased all necessary repairs and adjustments will recommends that you retain all receipts
to explain the emission control system be made by Infiniti to ensure that your covering maintenance on your vehicle, but
warranty on your 2019 vehicle. In California, vehicle passes the inspection. This is your Infiniti cannot deny warranty solely for the
new motor vehicles must be designed, built emission control system PERFORMANCE lack of receipts or for your failure to ensure the
and equipped to meet the State’s stringent WARRANTY. performance of all scheduled maintenance.
anti-smog standards. Infiniti2 must warrant 2. If any emission-related part on your vehicle You are responsible for presenting your
the emission control system on your vehicle is defective, the part will be repaired or vehicle to an Infiniti retailer as soon as a
for the periods of time listed below provided replaced by Infiniti. This is your short- problem exists. The warranty repairs should be
there has been no abuse, neglect or improper term emission control system DEFECTS completed in a reasonable amount of time, not
maintenance of your vehicle. WARRANTY. to exceed 30 days.
Your emission control system may include For 7 years or 70,000 miles (whichever occurs
parts such as the fuel-injection system, the first):
ignition system, catalytic converter and If an emission-related part listed in this
engine computer. Also included may be hoses, warranty booklet specially noted with
belts, connectors and other emission-related coverage for 7 years or 70,000 miles is
assemblies. defective, the part will be repaired or replaced
Where a warrantable condition exists, Infiniti by Infiniti. This is your long term emission
will repair your vehicle at no cost to you control system DEFECTS WARRANTY.
including diagnosis, parts and labor.
1 These warranties apply to all 2019 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
(Continued on next page)2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹ 12
As the vehicle owner, you should also be aware EMISSIONS DEFECTS WARRANTY
that Infiniti may deny you warranty coverage if
your vehicle or a part has failed due to abuse, WHAT IS COVERED
neglect, improper maintenance or unapproved Infiniti1 warrants that your vehicle was
modifications. designed, built and equipped to conform with
all applicable requirements of the California
If you have any questions regarding your Air Resources Board. This warranty covers
warranty rights and responsibilities, you should any part which affects applicable regulated
contact Infiniti’s Consumer Affairs Department emission(s).
at 1-800- 662-6200 or the California Air
Resources Board at 9528 Telstar Avenue, El Exceptions to this warranty are listed below
Monte CA 91731. under the caption “WHAT IS NOT COVERED.”
The following is Infiniti’s¹ new vehicle emission HOW LONG IS THE WARRANTY
control warranty statement for vehicles This warranty is for 4 years or 60,000 miles,
certified for sale in California and sold for whichever occurs first. Additionally, the
registration as a new vehicle in California, components listed under the caption “Long-
Connecticut, Delaware, Maine, Maryland, Term Emission System Defects Warranty Parts
Massachusetts, New Jersey, New York, List” are covered for 7 years or 70,000 miles,
Oregon, Pennsylvania, Rhode Island, Vermont, whichever occurs first, except that the catalytic
or Washington only. converter(s) and engine control module (ECM)
are warranted for 8 years or 80,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Some items require scheduled replacement
before 60,000 miles. These items are
warranted only up to the replacement interval.
The replacement intervals are outlined in the
maintenance instructions in your Owner’s
Manual.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
(Continued on next page)13
QX50
Q70 3.7L
Q70 5.6L
X
X
X
EGI Wiring Harness
X
Front Exhaust Tube
X
Fuel Injector
WARRANTY PARTS LIST
X
Fuel Pressure Sensor
X
X
X
Fuel Tank
X
High-Pressure Fuel Pump
X
X
X
Intake Manifold
°Long Term Federal Emission Parts covered for 96 months or 80,000 miles.
LONG-TERM EMISSION SYSTEM DEFECTS
X
X
X
X Knock Sensor
X
X
Throttle Body
Torque Converter
X
X
X
Drive Plate
X
Turbocharger
X
VCR Actuator Assembly
X
Water Bypass Control Valve
For information on additional models, please see your Infiniti dealer for details
X
Catalytic Converter°
X
X
X
Engine Control Module°
Exhaust Manifold
X
X
with Catalytic Converter°
Front Exhaust Tube
X
X
with Catalytic Converter°
2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
(Continued on next page)2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹ 14
EMISSIONS PERFORMANCE • Improper adjustment or installation LIMITATION OF WARRANTIES AND
WARRANTY of parts during the performance of OTHER WARRANTY TERMS AND STATE
maintenance (non-warranty) services. LAW RIGHTS EXTRA EXPENSES -
WHEN DOES THIS WARRANTY APPLY • Tampering with or disconnecting any part
This warranty applies to your 2019 Infiniti LIMITATIONS OF DAMAGES
affecting vehicle emissions. These emissions warranties do not cover
vehicle only if it fails to pass a California “smog
• Fuel, fluids, or lubricants that are incidental or consequential damages such as
check” test or equivalent.
contaminated or that do not meet the loss of the use of the vehicle, inconvenience
WHAT IS COVERED AND FOR HOW specification as outlined in your Owner’s or commercial loss.
LONG Manual. ANY IMPLIED WARRANTY OF
Infiniti warrants that if your vehicle fails to 3. In the case of the Performance Warranty, MERCHANTABILITY AND FITNESS FOR
pass a California “smog check” test, it will make the use of any non-Infiniti part not certified A PARTICULAR PURPOSE SHALL BE
the necessary repairs so that your vehicle will in accordance with Federal requirements LIMITED TO THE DURATION OF THESE
pass. This warranty is for 4 years or 60,000 which is defective or not equivalent from WRITTEN WARRANTIES.
miles, whichever occurs first. The warranty an emissions standpoint to the original Some states do not allow the exclusion or
begins the date the vehicle is delivered to the equipment part. limitation of incidental or consequential
first retail buyer or the date it is first put in to 4. In the case of the Defects Warranty, parts damages or limitations on how long an
service, whichever is earlier. not supplied by Infiniti or damage to other implied warranty lasts, so the
Exceptions to this warranty are listed below parts caused directly by non-Infiniti parts. above limitations or exclusions may not
under the caption “ WHAT IS NOT COVERED”. 5. In the case of the Performance Warranty, apply to you. These warranties give you
WHAT IS NOT COVERED costs of determining the cause of a vehicle specific legal rights, and you may also have
failing a California “smog check” test if such other rights which vary from state to state.
These warranties do not cover: failure is found not to be covered. Infiniti does not authorize any person to
1. Normal maintenance, service and parts create for it any other warranty, obligation
replacement as outlined in the emission or liability in connection with this vehicle.
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:
• Lack of performance of required emission
control maintenance as outlined in your
Owner’s Manual.
• Misuse, accident or modification.
(Continued on next page)15 2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
WHAT YOU MUST DO The time period for notification will not apply You must pay for all diagnostic and repair costs
if you request a delay or a delay is caused by of an inspection failure as required by law if the
In order to obtain warranty service you
events not under the control of Infiniti retailers. failure was caused by conditions not covered
must deliver the vehicle to any authorized
No claim will be denied under the Performance by these warranties. If the failure is the result
Infiniti retailer in the United States at your
Warranty because you use a certified part for of a combination of conditions, you must pay
expense. You are responsible for the required
maintenance or repair. for only the diagnostic and repair costs related
maintenance on your vehicle as outlined in
to items not covered by these warranties.
the maintenance instructions in your Owner’s MAINTENANCE SERVICE AND
Manual. Infiniti recommends that you retain all REPLACEMENT PARTS After the 4 years/60,000 mile performance
receipts covering maintenance on your vehicle, warranty has passed, a “smog check” test
Important information concerning
but Infiniti cannot deny warranty solely for the failure due to a defect in a part which is
maintenance service and replacement parts is
lack of receipts or for your failure to ensure the warranted for 7 years/70,000 miles is
on page 17 of this booklet. No warranty claim
performance of all scheduled maintenance. covered.
will be denied solely because a non- Infiniti
WHAT INFINITI WILL DO part was used for maintenance or repair. EMERGENCY REPAIRS
Warranty repairs will be made at no charge for CALIFORNIA VEHICLE INSPECTION In case of an emergency, when an authorized
parts and/or labor, including diagnosis and tax. PROGRAM Infiniti retailer is not reasonably available,
Any needed parts replacement will be made warranty repairs may be performed at any
Under this program, if your vehicle fails a “smog
using new or remanufactured parts. service facility or by the owner using any
check” test, you may choose to have diagnosis
replacement parts. Infiniti will reimburse you
OTHER WARRANTY TERMS of the failure and repairs made at an Infiniti
for such repairs, including diagnosis, up to
retailer or at another service facility. If the
PERFORMANCE WARRANTY CLAIMS the amount of Infiniti’s suggested retail price
inspection failure is the result of a condition
PROCEDURE for parts and labor charges based on Infiniti’s
covered by these warranties, you must take
You may make a claim under the Performance recommended time allowance for the warranty
your vehicle to an Infiniti retailer for warranty
Warranty immediately after the failure of a repair and the geographically appropriate
repairs. This includes parts, labor and diagnosis.
“smog check” test. You must provide proof of hourly labor rate. A part not being available
You must pay for diagnostic costs if performed
this failure when making your claim in order to or a repair not being complete within 30 days
at another service facility except in the case of
avoid additional “smog check” test charges. also constitutes an emergency. You must
emergency repairs as outlined below.
take the replaced part and paid receipts to an
You will be told whether Infiniti will honor your authorized Infiniti retailer for repayment in
claim within 30 days of the date you make the such emergency situations.
claim, unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you.
(Continued on next page)2019 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹ 16
MAINTENANCE RECORDS The Emission Warranty for 2019 vehicles
Receipts covering the performance of regular certified for sale in California may be subject
maintenance are not required but should be to future administrative or judicial action. As a
kept in the event questions arise concerning result, this warranty may be changed. Infiniti
maintenance. The receipts should be will make those changes required by future
transferred to subsequent owners. law, regulation, or judicial or administrative
action. In addition, Infiniti reserves the right
IF YOU HAVE QUESTIONS to change the terms of the warranty to be
You may obtain further information consistent with these actions.
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. You may also contact or report
any violations to the Office of Transportation
and Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460 or the Chief, Mobile Source Division,
Air Resources Board, 9528 Telstar Ave., El
Monte, CA. 91731.
OTHER OBLIGATIONS
Infiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle.17 RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
RECOMMENDATION FOR MAINTENANCE, REPLACEMENT OR
MAINTENANCE SERVICE AND REPAIR OF THE EMISSION CONTROL
REPLACEMENT PARTS DEVICES AND SYSTEMS MAY BE
PERFORMED BY ANY AUTOMOTIVE
To assure best results and to maintain the REPAIR ESTABLISHMENT OR INDIVIDUAL
original quality built into the emission control USING ANY EQUIVALENT REPLACEMENT
systems, it is recommended that parts and PART.
accessories supplied by Infiniti for use on
Infiniti vehicles be used when servicing or HOWEVER, UNLESS OTHERWISE
repairing the systems. AUTHORIZED BY LAW, WARRANTY
SERVICE MUST BE PERFORMED BY AN
THE WARRANTY OBLIGATIONS ARE NOT AUTHORIZED INFINITI RETAILER.
DEPENDENT UPON THE USE OF ANY
PARTICULAR BRAND OF REPLACEMENT The emission standards may be satisfied by
PARTS AND THE OWNER MAY ELECT TO having the vehicle inspected periodically and
USE NON-GENUINE INFINITI PARTS FOR by following the requirements outlined in
REPLACEMENT PURPOSES. the Emission Control System Maintenance
Schedules in your Owner’s Manual.
The use of replacement parts which are not
equivalent to genuine Infiniti parts may reduce
the effectiveness of the emission control
system.
Therefore, if it becomes necessary to use other
than genuine Infiniti parts, the owner should
assure himself that such parts are warranted
by their manufacturer to be equivalent in
quality to genuine Infiniti parts.SEAT BELT LIMITED WARRANTY 18
WHO IS THE WARRANTOR LIMITATION OF WARRANTIES AND
Infiniti1 warrants all parts of your 2019 Infiniti OTHER WARRANTY TERMS AND
vehicle seat belt system supplied by Infiniti. STATE LAW RIGHTS EXTRA EXPENSES
- LIMITATIONS OF DAMAGES THIS
WHAT IS COVERED AND FOR HOW WARRANTY DOES NOT COVER
LONG INCIDENTAL OR CONSEQUENTIAL
This warranty covers any seat belt or related DAMAGES SUCH AS LOSS OF THE USE
component, supplied by Infiniti for use on OF THE VEHICLE, INCONVENIENCE OR
Infiniti vehicles, that fails to function properly COMMERCIAL LOSS.
during normal use within ten (10) years of the ANY IMPLIED WARRANTY OF
date the vehicle is delivered to the first retail MERCHANTABILITY AND FITNESS FOR
buyer or put into service, whichever is earlier. A PARTICULAR PURPOSE SHALL BE
Warranty repairs are free of charge for parts LIMITED TO THE DURATION OF THIS
and labor. WRITTEN WARRANTY.
WHAT IS NOT COVERED Some states do not allow the exclusion or
• Damage or failure due to misuse, alteration, limitation of incidental or consequential
accident or collision damage. (Proper use is damages or limitations on how long an
outlined in your Owner’s Manual.) implied warranty lasts, so the above
limitations or exclusions may not apply to
• Color fading, spotting or other cosmetic
you. This warranty gives you specific legal
items when the belt is otherwise functioning
rights, and you may also have other rights
properly.
which vary from state to state.
• Airbags and related electronic control
Infiniti does not authorize any person to
systems which are covered by the
create for it any other warranty, obligation
Powertrain warranty.
or liability in connection with this vehicle.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The names
and addresses of authorized Infiniti retailers
are listed in telephone directories.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.19 LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE
INFINITI ACCESSORIES¹
WHAT IS COVERED HOW LONG IS THE WARRANTY LIMITATION OF WARRANTIES AND
Infiniti2 warrants to correct defects in Except for replacement audio components, OTHER
materials or workmanship in all genuine this warranty is for 12 months or 12,000 WARRANTY TERMS AND STATE LAW
Infiniti replacement parts, and Genuine Infiniti miles from the date of installation or purchase, RIGHTS EXTRA EXPENSES - LIMITATIONS
accessories, distributed by Infiniti division whichever is earlier. However, the warranty OF DAMAGES
of Nissan North America, Inc. in the United on Genuine Infiniti replacement parts, and This warranty does not cover incidental
States, installed and used on Infiniti (if an Genuine Infiniti accessories installed in an or consequential damages such as loss of
appropriate use and application of the part or Infiniti vehicle while the vehicle is covered by the use of the vehicle, inconvenience or
accessory) vehicles only, except as described a Infiniti warranty, which would have covered commercial loss. ANY IMPLIED WARRANTY
under the caption below, “WHAT IS NOT the part had it been installed in the vehicle at OF MERCHANTABILITY AND FITNESS
COVERED.” manufacture will not end before the end of FOR A PARTICULAR PURPOSE SHALL
This warranty covers any repairs needed to that warranty. BE LIMITED TO THE DURATION OF THIS
correct defects in materials or workmanship. REPLACEMENT AUDIO WRITTEN WARRANTY.
Bedliners will be repaired to commercially COMPONENTS Some states do not allow the exclusion or
accepted standards subject to the conditions limitation of incidental or consequential
and limitations listed in “WHAT IS NOT A replacement Radio, Tape Deck, Amplifier,
Navigation, Bluetooth, control unit, or damages or limitations on how long an
COVERED.” implied warranty lasts, so the above
Compact Disc Player/Auto Changer supplied
by Infiniti is covered for 12 months from the limitations or exclusions may not apply to
time of installation or the balance of the you. This warranty gives you specific legal
Basic Vehicle Warranty as it applies to audio rights, and you may also have other rights,
components, whichever is greater. which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
2 Infiniti indicates Infiniti Division of Nissan North American, Inc., P.O. Box 685003, Franklin, TN 37068-5003 , which distributes and provides consumer services for Infiniti vehicles in the United States.
(Continued on next page)LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE 20
INFINITI ACCESSORIES¹
WHAT IS NOT COVERED 4. Salvage Title. This warranty does not cover You must also pay for labor charges to remove
damage, failures or corrosion to any Infiniti and replace the part or accessory if it was
This warranty does not cover:
replacement part, or Genuine Infiniti or not originally installed on your vehicle by an
1. Tires or batteries. These items are covered by Infiniti Accessory, installed in the vehicle, if authorized Infiniti retailer.
separate warranties. the vehicle is issued a “salvage” or similar
title including, but not limited to junk, scrap,
WHAT INFINITI WILL DO
2. Normal maintenance service and parts
replacement as outlined in the maintenance rebuilt, or flooded titles, under any state’s If the part or accessory to be repaired was
schedule of your Owner’s Manual. law. This exclusion does not extend to new originally installed by an authorized Infiniti
3. Damage or failures of parts resulting from: Genuine Infiniti replacement parts, Genuine retailer, it will be removed and reinstalled
Infiniti accessories, or Infiniti Performance after repair at no charge for parts and labor.
• Misuse (your Owner’s Manual is your If the part or accessory was not installed
guide to proper use). Parts installed in/on an Infiniti vehicle after
the issuance of a "salvage" or similar title. by an authorized Infiniti retailer, the part or
• Accident, theft, fire, driving through water accessory will be repaired or exchanged only.
resulting in engine water ingestion. 5. Infiniti Performance Parts sold through
Infiniti/Nissan Motorsports Group are Any needed parts replacement will be made
• Chemical fallout, tree sap, salt, sand, hail, using Genuine Infiniti or Infiniti approved new
sold "AS IS" without warranties, express or
flood or other environmental conditions or remanufactured parts. Infiniti reserves the
implied unless expressly prohibited from
• Modification or improper repair of the doing so by applicable law, in which case the right to make changes at any time, without
part or of the vehicle in which the part is warranty provided is the minimum required notice, to production and service parts in their
installed. by law. specifications, colors, and materials, including
• Use of parts not equivalent in quality or those used in connection with warranty
design to parts supplied by Infiniti. WHAT YOU MUST DO repairs. For this reason, when approved by
• Lack of performance of required In order to obtain warranty service you must Infiniti and at Infiniti’s discretion, functionally
maintenance services as outlined in your deliver the warranted part or accessory, or equivalent replacement parts may be used that
Owner’s Manual. the vehicles, on which the part or accessory do not exactly match the original production
is installed, to an authorized Infiniti retailer in part.
• Use of improper or dirty fuel, fluids or
lubricants. the United States or Canada at your expense
with proof of purchase (parts invoice or service
• Normal wear and tear, including dings, repair order from an authorized Infiniti retailer).
dents, chips or scratches. The names and addresses of authorized Infiniti
retailers are listed in telephone directories.
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.21 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY¹
Infiniti2 warrants to the Original Repairing 4. Stone chips, scratches, or other paint
LIMITATION OF WARRANTIES AND
Vehicle Owner and subsequent owners of damage that lead to surface rust damage.
OTHER
the vehicle that Infiniti will either repair or 5. Cleaning and polishing chemicals, and
replace the Genuine Infiniti Outer Sheet WARRANTY TERMS AND STATE LAW
solvents, including improper undercoating, or
Metal Replacement Panels you install or have RIGHTS EXTRA EXPENSES - LIMITATIONS
other rust prevention materials.
installed on your Infiniti vehicle should the OF DAMAGES
purchased panels develop inside out rust-
WHAT YOU MUST DO This warranty does not cover incidental
through corrosion perforation. Replacement The purchaser must present the original or consequential damages such as loss of
sheet metal panels must be installed on receipts and/or repair orders to an Infiniti the use of the vehicle, inconvenience or
vehicles owned and operated in the United retailer in order to invoke this warranty. commercial loss.
States and Canada. The retailer will then validate and verify ANY IMPLIED WARRANTY OF
Infiniti warrants that the replacement and warranty coverage prior to authorization for MERCHANTABILITY AND FITNESS FOR
refinishing of panels will be carried out at no replacement or repair of the panels. A PARTICULAR PURPOSE SHALL BE
cost subject to the limitations and exclusions LIMITED TO THE DURATION OF THIS
WHAT INFINITI WILL DO WRITTEN WARRANTY.
listed below under the heading WHAT IS NOT
COVERED. Infiniti will pay for the cost of the repair, Some states do not allow the exclusion or
including parts, labor, paint, and supplies limitation of incidental or consequential
WHAT NOT COVERED necessary to repair or replace and refinish the damages or limitations on how long an
This warranty becomes void when damage panels purchased. implied warranty lasts, so the above
results from: The repair may be completed at an authorized limitations or exclusions may not apply to
1. Accidents, collision, faulty installation, or any Infiniti retailer’s collision repair shop or an you. This warranty gives you specific legal
alteration to the panel, panels, or vehicle that independent collision repair shop that will rights, and you may also have other rights
could be reasonably expected to affect the install Genuine Infiniti replacement parts. which vary from state to state.
performance of the covered panel. Whether an Infiniti retailer collision repair shop Infiniti does not authorize any person to
2. Environmental conditions, such as hail, or independent collision repair shop completes create for it any other warranty, obligation
lightning, or acid rain. the repair, only authorized Infiniti retailer or liability in connection with this vehicle.
personnel or authorized Infiniti personnel can
3. Vehicle neglect, abuse, or use of the vehicle
approve a repair or replacement under this
for unintended purposes.
warranty.
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date of
purchase.
2 For purposes of this warranty, Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles in the United States.
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