Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com

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Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Vodafone
Fixed/Convergence
Open Office
19-20 September 2017
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Disclaimer
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forward-looking statements are discussed on the final slide of the
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                                                                                                                                                2
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Fixed/Convergence:
A significant growth
opportunity
Nick Read
Group Chief Financial Officer
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Key takeaways

        We have created Europe's largest NGN footprint, thanks to our
   1    flexible infrastructure strategy

        The shift to NGN is a significant window of opportunity for Vodafone
  2     to achieve substantial and profitable market share gains

        Significant fixed-line scale and advanced TV/content capabilities allow
  3     us to unlock convergence benefits

        Fibre builds will bring incremental growth and attractive returns,
  4     given our disciplined investment criteria
                                                                                  4
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
The shift to NGN creates a window of opportunity for
substantial market share gains…
European fixed broadband customers (in Vodafone footprint)1                                   (m)
                            140

                            120

                            100

                            80
 Legacy
 copper
                            60

                            40

    NGN
                            20

                             0
                                  2015   2016     2017e       2018e   2019e   2020e   2021e
   (% of BB base on NGN)          42%    51%      59%         66%     71%     76%     81%           5
   Source: Analysys Mason
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Vodafone has created a significant NGN footprint
European homes marketable (Q1 17/18)                                                                     (m)      Owned European NGN network vs. peers1                     (m)

                                                                                                                         51
                           163                                                                     Not covered

                                                                                       Total incl’ ADSL and NGN
                     136                                                                                                         38
                                                                                                 NGN wholesale                          36
                98
                                                                                                                                                31
           41                                                               Strategic wholesale partnerships2
                                                                                                                                                        24
                                                                                             Owned NGN network                                               18
      36                                                                                                                                                               17

% of homes         22         25         60          83            100
                                                                                                                       Liberty   DT   Vodafone Orange   BT   TEF       TI

              Leading NGN marketable
              footprint in EU, #3 on-net
 1.   Vodafone estimates as at Q1 17/18                                                                                                                            6
 2.   Includes Telefonica (selected areas in Spain), Open Fiber (Italy) and SIRO (Ireland)
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
We are Europe’s fastest growing broadband provider
European broadband net adds (FY 16/17)1                                               (m)        NGN on-net and off-net penetration (FY 16/17)                       (%)

                                                                                                         On-net            Off-net

  Vodafone                                                             1.3
                                                                                                                44%

        ORA                                           0.8

                                                0.7                                                27%                      27%
        LBTY
                                                                                                                                     22%
                                                                                                                                                19%
                             0.2
           BT
                                                                                                                                                  12%
                                                                                                                                                        8%
           DT                0.2                                                                                                4%                           5%
                                                                                                         2.5%
                                                                                                                      0%                   1%                     0% 1%

         TEF           0.1                                                                         Europe         NL          DE      ES         PT      IT        UK

 1.   Note: JV with Ziggo is included in Vodafone and Liberty Global, based on company reports                                                                            7
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
And have reached significant scale
Total broadband customer base in Europe (Q1 17/18)1(m)               Revenue market share (Q1 17/18) 1                           (%)

                                                                           Mobile     Fixed

                                                                                                                           39%
                                                                                                          37%
       18.6        18.1                                                 33%
                               17.5                                                            32%
                                           16.8                                                                      30%

                                                                                    22%
                                                                              21%

                                                   9.3
                                                         8.1                                         7%         8%
                                                               7.3                        4%

        DT        Orange       LBTY     Vodafone   BT    TEF   TI         DE          UK         IT         PT         NL

 1.   Vodafone includes VodafoneZiggo.
 Source: Vodafone estimates and company reports                                                                                    8
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Fixed scale unlocks convergence opportunities
Non-converged to converged (FY 16/17)                                                    (m)             Churn improvement (Q1 17/18)                            (%)

          Consumer customers’ convergence pyramid1                                                        Vodafone Spain, consumer contract customer churn

                                                                  Households / SIMs
   ~40% of
fixed households               4 8                      fully converged on Vodafone
 have fixed and
  mobile, and                   Upgrade
   ~17% of                                               Vodafone Household / SIMs                                       22%
 mobile SIMs
                          2                 3              not in integrated bundles

                               Cross-sell
                     9                       53                        Single product
                  Fixed-only              Mobile-only             Vodafone customers
                  households                SIMs
                                Acquire                                                                                             9%               7%
                                                                         Non-Vodafone
                  104
            Households
                                                 Mass
                                                Market
                                                                       customers within
                                                                              footprint
                                                                                                                     Mobile only     3P          4P (incl. TV)
       Broadband                            Mobile SIMs
       households

  1.   Mobile active consumer SIMs; excludes Eastern Europe; SIMs per household calculation based on regional averages                                             9
Vodafone Fixed/Convergence Open Office - 19-20 September 2017 - Vodafone.com
Supported by our leading TV platforms and expertise
TV markets                                           TV customers                                   (m)

                                                        VodafoneZiggo
                                                        Analogue
                                                                                                             • Competitive premium content
                                                        Digital                                                portfolio
                                                                                                             • Distributor/partnership model
                                                                                                               preferred to exclusive ownership
                                                                                           4.0      4.0
                                                                                                             • TV drives ARPU growth (~20-50%)1

                                                                         4.9      4.8      4.7      4.5
                                                       5.0      4.9                                            Giga TV

                                                       4.6      4.7      4.9      5.0      5.1      5.2
               Live TV
               Connected screens
                                                     Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 Q1 17/18
               Content in the Cloud
               On Demand
 1.   When customers move from 2P to 3P (incl. TV)                                                                                         10
Markets are moving to convergence at different speeds
Fixed-mobile convergence as % of total fixed broadband households                                                                                                  (%)

      Market             Market              Vodafone consumer (Q1 17/18)2
      FY 11/121          FY 16/171

                        88%
                        84

                                                       24%
                                                       48

                                                                                     21%

              21                                                                      22                                                     74%
                                                                                                                     8%                                     27%
                                                                                                                                             12
                                                                                                                      8             7                        9
                                              3                             5                                                                      4
                                                                                                           2

                   ES                             PT                            NL                             DE                       UK             IT

 1.     Analysys Mason – Multi-Play in Europe                                                                                                                     11
 2.     Number of consumer broadband (RGUs) linked to a converged customer account relative to total consumer broadband customers
We have good momentum
Europe converged consumer net adds (LTM)1                                     (000s)   Europe consumer converged customers (Q1 17/18) (m)
                                                                                       Fully converged customers and penetration of consumer broadband base

                                                                                                         Europe                              4.4
           Spain                 Total Europe                         Italy
                                                                                                          Spain
           220                         689                        165                                                            2.3

                                                                                               VodafoneZiggo²          0.6

                                                                                                           Italy       0.5

                      Germany                         UK                                               Germany        0.5
                         195                          93
                                                                                                             UK     0.1

                                                                                                  Other Europe        0.4

• ~60% of European broadband net adds are converged                                      • On average 2 SIMs per customer
  over the last 12 months                                                                • Significant penetration potential

 1.   Last 12 months (Q2 16/17 to Q1 17/18). Excludes VodafoneZiggo
 2.   VodafoneZiggo stated as at Q4 16/17                                                                                                                     12
Vodafone Germany: Gigabit Investment Plan
Approx €2bn investment in fibre over the next 4 years…    … to drive attractive incremental growth and returns

       Giga-Business                                           Under-served market:
       • Targeting 100,000 companies in around                 •
Summary                                                                             Fixed as a % of European
                                                                                        service revenue1

1.    We have created Europe's largest NGN footprint, thanks                      FY 16/17
      to our flexible infrastructure strategy

2.    The shift to NGN is a significant window of opportunity                     28%
      for Vodafone to achieve substantial and profitable market
      share gains

3.    Significant fixed-line scale and TV/content capabilities allow
      us to unlock convergence benefits

4.    Fibre builds will bring incremental growth and attractive        FY 11/12
      returns, given our disciplined investment criteria:
         -      IRR materially above WACC
                                                                       12%
         -      Typical payback period 4-7 years
         -      Predictable regulatory framework

 1.   Excludes Vodafone Netherlands in all periods                                                 14
Vodafone
Fixed/Convergence
Open Office
Vodafone Italy
Market overview
Service revenue (FY 16/17)                   (€bn)    Mobile revenue share (FY16/17) (%)                    Fixed revenue share (FY 16/17)             (%)

            Others                                               Others                                                 Others       Vodafone
      Fastweb                       Vodafone
                 6                                                          3                                                    8   7
                       6       18                    WindTre                               Vodafone           Fastweb
                                                                 32                                                       12
                                                                                      32
 WindTre
               19
                                                                            FY 16/17                         WindTre 7

                              51                                             33                                                      66

                               TIM                                           TIM                                                         TIM

Mobile customers                               (m)   Fixed broadband customers                        (m)   TV subscribers                           (000s)
Q1 17/18                                             Q1 17/18                                               Q1 17/18
                       30.0         30.3                              7.4                                                                  590
      22.8

                                                         2.3                         2.4        2.4

                                                                                                                           10

 Vodafone              TIM1        WindTre            Vodafone        TIM          WindTre    Fastweb                  Vodafone TV       TIMvision

 1.    Including M2M                                                                                                                                  16
Our fixed footprint
Homes marketable (Q1 17/18)                                           (m)            Homes marketable with NGN (Q1 17/18) vs. peers1

                                                       Not covered
                                28.6
                                                     DSL (ULL + BS)
                         26.9
                                              NGN Wholesale (FTTC)
                      13.3
                                              Wholesale partnership
                5.0                              (FTTH Open Fiber)
        3.5                                            Build (FTTC)
                                                                                            13.3m HHs          16.9m HHs               7.8m HHs      11.5m HHs

% HHs 12%       17%     47% 94% 100%

                             Build                             +              Strategic partnership                              +       Wholesale
      FTTC                                                            FTTH                                                           Wholesale
                                                                                                    Up to
                3.5m HHs                                                    1.5m HHs                9.5m HHs                              8.3m HHs
                                                                            Including Metroweb
                                                                                                    By 2022, across 271 cities
                                                                                                    in A&B areas
                 Initial self-build programme;                              Strategic               Potential for a                       FTTC VULA access
                 reviewed following Open                                    partnership with        further 7m HHs                        via wholesale
                 Fiber agreement                                            Open Fiber              in C&D areas                          agreement with TIM
 1.   Vodafone estimate and company reports                                                                                                                      17   17
Commercial momentum in fixed and increasing NGN mix
Net add performance                                       (000s)   Total broadband market share & share of net adds (LTM) (%)
   Total broadband net adds     NGN net adds                         Market share (Q1 17/18)        Share of customer net adds (LTM)
                                                                             46
                                                                                  38

                                                                                               23
                                                                                                     15   18      15
                                                                                          14                                        14
                                                                                                                               10
                                                                                                                       6

                                               224                            TIM       Vodafone    Fastweb      WindTre       Others

                              168
            140
                                                                   NGN broadband market share & share of net adds (LTM) (%)
                                                                     Market share (Q1 17/18)        Share of customer net adds (LTM)
                                                                             44   47

                                                                                                     27
              FY 14/15        FY 15/16         FY 16/17                                   22   24
                                                                                                          14           13
                                                                                                                  7
                                                                                                                               1       1

                                                                              TIM       Vodafone    Fastweb      WindTre       Others

 Source: Company reports                                                                                                                   18
FTTH delivering profitable growth
Acquisition rate1                                            (Index: Copper=100)   Churn rate                            (Index: Copper=100)

                                                                                                                -50%
                                            2.0x                                                         -40%
                                                                                                 100
                                  1.6x

                       100

                    Copper                    FttC                      FttH                    Copper           FttC   FttH

 1.   Annual sales expressed as a percentage of covered HHs (average)                                                                  19
Convergence still an untapped opportunity for Vodafone Italy
Convergence adoption still limited in Italy                     Strategy on Convergence
(% of fixed BB HHs with fixed-mobile bundles)

                                                                              Get 100% of family SIMs from fixed
                                               3.5x
                                                                                         customers

                                                      35%
                                                                          Grow value with Vodafone TV and contents

                                     10%                                         Leverage on consumer IoT
                                                                                       development

                         5%
                                                                            Increase ARPA and loyalty
                   Italy 2014     Italy 2016    EU Top 5 2016

 Note: Internal market research                                                                                      20
Our convergence proposition
                                                           # Performance and reliability
            Vodafone One                                                    • IperFibra and Mobile 4.5G

             IPERFIBRA & 4.5G in a single offer                             • With Giga Vacanza take your broadband
                to satisfy all family’s needs                                 connection on holiday
                                                                            • With Vodafone Always Connected you will
                                                                              never be left without Data or Voice services

                                                           # Best entertainment with Vodafone TV
  • IperFibra                              • Calls
  • Fixed line                             • SMS                            • NOW TV Entertainment
                                           • Giga + Pass
                                             social&chat                    • HD Experience
                                                                            • Maximum personalisation

                                                           # Exclusive advantages for your family
 Vodafone TV      IoT         Add SIMs           Pass                       • With Vodafone IoT, keep your most loved
                                 • Calls                                      ones safe and connected
                                 • SMS
                                 • Giga                                     • Additional SIMs for your family
                                                                              at an exclusive price
                                                                                                                        21
Convergence progress
Converged customers and penetration                                                                  ARPU and churn impact
      Converged customers                          Converged BB RGUs as a % of
                                                   consumer broadband customers1

600                                                                                                                  ARPU uplift             Customer churn reduction (%)
                                                                    27%                                              (Q1 17/18)                     (Q1 17/18)
500
                                                                                                                                                         -50%
400
                           20%
                            325
300                                                                                                                                                29%

                                                                                                                    +28€
200                                                                                                                      Mobile customer
                                                                                                                  €27                                           14%
                                                                                                                         ARPU uplift
100

      0                                                                                                              (7€)
                        Q1 16/17                                  Q1 17/18                                        (€7)    Typical discount      Mobile Only Converged

 1.       Number of consumer broadband (RGUs) linked to a converged customer account relative to total consumer broadband customers                                   22
Vodafone
Fixed/Convergence
Open Office
Vodafone Spain
Market overview
Total Service revenue (FY 16/17)                                  (%)            Vodafone consumer convergence revenue                            (%)

            Vodafone
                       19

      Other     10     €23.5bn         52
                                            Movistar                                  Convergence
                                                                                                    53     FY 16/17     47     Non-convergence

                     19

            Orange

Mobile contract customers                   (m)   Fixed broadband customers                   (m)   TV subscribers                                (m)
Q1 17/18                                          Q1 17/18                                          Q1 17/18

                             13.3                                                    6.0                                               3.7
   11.6         11.4
                                                                         4.2
                                                          3.2
                                                                                                            1.3
                                                                                     2.1                               0.5             2.1

 Vodafone      Orange       Movistar                   Vodafone         Orange     Movistar              Vodafone     Orange        Movistar

                                                                                                                                                 24
Our fixed footprint
Homes marketable (Q1 17/18)                                                       (m)               Homes marketable with NGN (Q1 17/18) vs. peers1
                                                               Total HH
                                 28.9
                                                        ADSL Wholesale
                              27.7
                                                         NGN wholesale
                    19.2
                                                     Strategic wholesale
              Not disclosed                                 partnerships

            10.3                                      Own NGN network

                                                                                                                  19.2 HHs       18.0m HHs     18.8m HHs (E)

       % of homes          36%      66%        96% 100%

                                                                                                                   Strategic partnership &
                                            Buy                            +    Self & co-build               +
                                                                                                                         wholesale
                Cable                                                          FTTH                               Wholesale

                               7.5m HHs                                             3.5m HHs                            8.9m HHs
                               Via Ono acquisition                                  690k overlap with cable

                               Evolving towards DOCSIS3.1                                                               Regulated access + new
                               1Gbps upload/download and                       FTTH co-build agreement                  strategic partnership with
                               better experience                               with Orange                              Telefonica
                                                                                                                                                               25   25
 1.   Vodafone estimate
Commercial momentum in fixed and improving mix
Net add performance                                       (000s)   Total broadband market share & share of net adds (LTM) (%)
   Total broadband net adds     NGN net adds                         Market Share (Q1 17/18)        Share of customer net adds (LTM)

                                                                             42
                                                                                               36                     36
400                                                                                                  29   28
                                                                                         22

                                    308              317
                                                                                                                  2            5       2
300
             227                                                             TEF (2)    Vodafone      ORA          MM          Other
                      204     212              209
200

                                                                   NGN broadband market share & share of net adds (LTM) (%)
100
                                                                     Market Share (Q1 17/18)        Share of customer net adds (LTM)

                                                                             38                           41
   0                                                                              30     29
                         1
              FY 14/15        FY 15/16         FY 16/17                                        21    23

                                                                                                                       6       8
                                                                                                                  1                    1

                                                                              TEF       Vodafone      ORA          MM          Other
 Source: Company reports
 1.   Includes proforma ONO                                                                                                                26
Convergence strategy: using our new TV platform as differentiator
                                                       +120 channels

                             +65 channels
      Basic TV

                         Vodafone TV Esencial        Vodafone TV Total

  Movies / TV series

  Vodafone Football

       4K content                                                        +   Cine 4k
New

       Service and
       experience                   Vodafone Motor
      improvement
                                                                                       27
Our convergence proposition

                              28
Convergence progress
Consumer converged customers and penetration                                                          Consumer ARPU and churn impact
       Converged customers                      Converged BB RGUs as a % of
                                                consumer broadband customers1

2,500                                                                 88%                                    Convergence                      Customer churn reduction (%)
                            85%                                                                               ARPU uplift                            (Q1 17/18)
                                                                                                              (Q1 17/18)
2,000
                                                                                                                  €37.5

1,500                                                                                                                                               21.8%

1,000
                                                                                                                     +28€
                                                                                                                  €46.2   Mobile customer
                                                                                                                          ARPU uplift                             8.4%
 500

       0                                                                                                              (7€)
                                                                                                                  (€8.7)   Typical discount        Mobile   Converged
                          Q1 16/17                                 Q1 17/18
                                                                                                                                                    only    customer
                                                                                                                                                  customer 4P with TV 7.2%
                                                                                                                                                              3P w/o TV 9.3%

  1.       Number of consumer broadband (RGUs) linked to a converged customer account relative to total consumer broadband customers                                     29
Vodafone
Fixed/Convergence
Open Office
Vodafone Germany
Market overview
Service revenue                                    (€bn)    Mobile service revenue share              (%)   Fixed revenue share                                (%)
FY 16/17                                                    FY 16/17                                        FY 16/17              Telefonica
                                                                                                               United Internet         5                 Vodafone
                                                            Telefonica                                                           10              21
                                                                                               Vodafone
  Fixed                                                                   30             33                   Unitymedia
                                                                                                                           12
           50%   €36bn                50%
                                                                                €18bn                                             €18bn
                                            Mobile
                                                                                 37                                                        52         Deutsche
                                                                      Deutsche                                                                        Telekom
                                                                      Telekom

Mobile customers1                                    (m)   Fixed broadband customers                  (m)   TV customers                                 (RGUs m)
Q1 17/18                                                   Q1 17/18                                         Q1 17/18
    45.2             42.0               45.2                             13.0                                   7.7
                                                                                                                                                   6.3
                                                             6.4
                                                                                         4.4                                     3.0
                                                                                  2.1               3.4

  Vodafone         Deutsche           Telefonica           Vodafone Deutsche Telefonica United Unitymedia     Vodafone      Deutsche            Unitymedia
                   Telekom                                          Telekom             Internet                            Telekom
                                                                                                                                                             31
 1. Includes IoT and MVNO customers
Commercial momentum in fixed
Net add performance                                                   (000s)   Total broadband market share & share of net adds (LTM) (%)
   Total broadband net adds                 NGN net adds                         Total BB market share (Q1 17/18)        Share of BB net adds (LTM)
                                                                                         40
                                                                                                           35
                                                                                              22      19
700                                                                                                                 14
                                                                                                                                  10
                                                                                                                                       15
                                                                                                                             5                  6
                      567                       584              574
600
                                                                                                                                                      (2)
500                                                        433                             DT       Vodafone            UI          UM           TEF
400                                    376
             322
300
                                                                               NGN broadband market share & share of net adds (LTM) (%)
200
                                                                                 NGN market share (Q1 17/18)        Share of NGN net adds (LTM)
100                                                                                           45

   0                                                                                     31
                          1                                                                           25
              FY 14/15                  FY 15/16           FY 16/17                                                               21
                                                                                                           17                17
                                                                                                                    8                    6      6     9

                                                                                           DT       Vodafone            UI          UM           TEF
 Source: Company reports
 1.   Includes proforma Kabel Deutschland                                                                                                                   32
Our convergence strategy

                                                   CONVERGENCE

     DIFFERENTIATION               HH PENETRATION                    ARPU UPLIFT                      CHURN

     Become the leading             Focus sales on own         Leverage Customer Base         Bundle customers show
   converged operator – in an      customers to increase       and foster Cross Sell in the   less churn and value add
  increasingly two-tier market   share of wallet in own base         FIXED & MOBILE
                                                                     Customer Base

                                                                                                                         33
Vodafone GigaKombi
Our highspeed fixed & mobile combination for you and your family!

    4G|LTE                                                                                              HOME
    MAX                                                        &                                        SPEED
    With all Vodafone Red tariffs                                                      With all Internet & Phone tariffs

      Data flat with 4G|LTE Max up to 500 mbit/s                                 Highspeed Internet up to 500 mbit/s
      Voice & SMS Flat                                                           Fixed flat
      GigaDepot                                 Starting at                      TV packages optional bookable
      GigaSharing for the whole family –
                                                 41,98 €
                                                 per month
       with Red+ Allnet & Red+ Kids

                                            Exclusive GigaKombi benefits
                      10GB for New Customers                         Special GigaKombi Hotline Team
                      €10 bundle discount on mobile bill             Instant Access for new Fixed Customers
                      Additional €5 discount on every Red+ Allnet
                      Fixed to Mobile & Euro flat
                                                                                                                           34
Convergence progress
Converged consumer customers and penetration                                                        ARPU and churn impact
          Converged consumer                        Converged BB RGUs as a % of
          customers (000s)                          consumer broadband customers1

                                                                                                               ARPU uplift                   Customer churn reduction (%)
                                                                      8%                                       (Q1 17/18)                           (Q1 17/18)
500
                                                                                                                                Typical
                                                                                                                               discount:
400

                             5%                                                                                                -€10
300                                                                                                                                              15%
                                                                                                                                                                     Significant
                                                                                                                                                             -50%    mobile churn
                                                                                                                               Household
200                                                                                                              +€19
                                                                                                                   +28€
                                                                                                                               ARPU uplift
                                                                                                                                                                     reduction in
                                                                                                                                                                     converged
                                                                                                                                                                     households

100
                                                                                                                                                              7-8%

      0                                                                                                              (7€)
                                                                                                                 (€8.7)
                                                                                                              Giga Kombi                        Mobile     Converged
                         Q1 16/17                                  Q1 17/18

 1.        Number of consumer broadband (RGUs) linked to a converged customer account relative to total consumer broadband customers                                     35
Gigabit Investment Plan
Our fixed footprint
Homes marketable Q1 17/18                                                     (m)          Homes marketable with NGN Q1 17/18 vs. peers1    (m)

                                                      Not covered
                            40.0
                         38.9
                      26.2                      ADSL wholesale
                                                NGN wholesale
               12.6

                                             Own NGN network
                                                                                                      28m1            26m            13m1

% of homes             32        66    97 100                                               Recently announced fibre investment:

                       Buy                              +           Wholesale          +      Own build & strategic partnership
Cable                                                       Wholesale                         FTTP

         12.6m HHs                                                  13.6m HHs                      Giga-Business      Giga-
          Acquired through KDG                                                                                        Municipality
         Evolving Giga-Cable to                                     Layer 2 VDSL
         DOCSIS 3.1 to deliver 1Gbps                                wholesale access                 Around 2,000     Around 1m
         download speeds                                            with DT                          business parks   households

                                                                                                                                            37    37
 1. Source: company reports, and Vodafone estimates
Giga-Business: fibre to business parks
German business park opportunity                                                 Strategic approach

                           38.9                                                   2,000 business parks selected on basis of:
                                                               Business parks1
                      32,000                                                      • Revenue potential and existing infrastructure
                                                                                  • Proximity to existing infrastructure to optimize costs for
                                                                                     construction and backhaul
                                                                                  KPIs per business park:
                                                                     In scope
         2,000                                                                    • Minimum 40% penetration required to build
                                                                                  • IRR >20%, Payback per park
Giga-Business: partnerships built on telecom scale and expertise

Vodafone Germany                                Business model                      Strategic partner
                                              Build out after successful           Deutsche Glasfaser example:
Strong market position and assets                  pre-sales (>40%)                Expertise
• Number 1 challenger in fixed                                                     • Specialises in low-cost build out of
• Own fixed access network (cable,         Synergies with mobile backhaul            fibre optic access networks
  DSL, fibre)                              Attractive cash-flow phasing through    • Know-how transfer, scaling, speed,
• Nationwide fixed footprint                        long-term contract               and cost effectiveness
• Best-in-class purchasing capability
  reflecting leading multi-country scale

  Vodafone provides the service                                                                 Partner builds
    and owns the customer                                                                    the passive network
                                             Central Office
                           Vodafone                                  Passive fibre network
                           backbone

                                                                                                                            39
Giga-Municipality: co-investment with local government
% of households with 20%, Payback
Giga-Cable: accelerating the upgrade to 1Gbps
Vodafone household cable coverage and speeds

                                                                                                    Opportunity
                                   Today                                     In FY 19/20   Future
                                                                                                    • Half of new customers choosing ≥200Mbps
                                                                                                      in Q1 17/18
 12.6m                                                                       12.6m
                                                                                                    Strategic approach
                          11m                                                                       • 12.6m households upgraded to 1Gbps
                                                                                                    • 2 year DOCSIS 3.1 roll-out starting 2018;
                                                                                                      acceleration of original 4 year plan
                                                7m                                                  • In combination with analogue switch off
                                                                                                      leads to capacity capex savings
                                                                                                    • Payback
Financial implications: overall Gigabit Investment Plan
Vodafone Germany
• Incremental accrued capex of approximately €2bn over four years (FY 18/19 to FY 21/22)1
• Accretive to mid-term service revenue growth by 1-2pp, from the second full year of the plan (FY 19/20)
• Incremental EBITDA margins materially higher than the current average2
• Giga-Business up-front cash outflows will be around one-third of accrued capital expenditure, with the balance
  paid over time

Vodafone Group
• Annual drag on Group cash-flows of €100-200m during the initial years of the plan
• No change to medium-term target of ‘mid-teens capex /sales’, excluding Gigabit Investment Plan capex which
  will be disclosed separately going forwards together with related KPIs

                  Success-based investment to drive attractive incremental growth and returns

 1.   In FY16/17 Vodafone Germany’s capital expenditure was €1.7bn (15.8% of revenue) and represented 22% of the Group’s total capex
 2.   In FY 16/17 Vodafone Germany’s EBITDA margin was 34.1%                                                                           42
Vodafone
Fixed/Convergence
Open Office
Vodafone Portugal
Market overview                                                                                Convergent customers
Vodafone service revenue                (%)    Total retail revenue market share (%)           market share                  (bundles, %)
FY 16/17
                                        (%)                      Others                                         Others Vodafone
                                                                                    Vodafone                       2
     Fixed   21
                                                                    3                                                  9
                                                                               25
                                                    NOS     30
             €0.9bn                                              FY 16/17
                                                                                                    NOS 43
                                                                                                                Q4 16/17
              +1.7% YoY       Mobile
                                                                                                                           46
                        79                                                            MEO                                       MEO
                                                                          41

Mobile customers                   (SIMs m)   Fixed broadband customers (RGUs m)               TV subscribers                      (RGUs m)
Q4 16/17                                      Q4 16/17                                         Q4 16/17
                                                                   1.4                1.3                                    1.6
                  7.7                                                                                           1.4
    4.7                      4.5
                                                    0.5                                           0.5

  Vodafone        MEO        NOS                 Vodafone         MEO                 NOS       Vodafone        MEO         NOS
                                                                                                                                       44
Our fixed footprint
Homes marketable (Q1 17/18)                                         (m)   Homes marketable with NGN (Q1 17/18) vs. peers
                                                      Not covered

                                 5.0
                            2.7                     NGN wholesale
                2.5                             Own NGN network

                                                                                      4.0m HHs          4.0m HHs     2.7m HHs

% of homes marketable    50 54         100

                          Self-build            +               Acquired          +           Wholesale
                  FTTH                              FTTH                              FTTH

                        2.3m HHs                            0.2m HHs                         0.2m HHs
                   1.8m own-build driven by          Call option exercise on           Public funded rural network
                   Project Spring, plus              Optimus’ FTTH footprint           with access obligations
                   reciprocal access with Meo        (0.2m) as a remedy in the
                   covering an incremental           Optimus/ZON merger
                   450k HH                                                                                                      45
High 3P prices pursued by incumbents used to squeeze mobile ARPU;
keeping them low helped Vodafone retain value in mobile
3P prices determine the value perception                     Two possible reactions from       … Always resulting in a positive
of mobile                                                    “fixed” competitors               outcome for Vodafone
 Current public prices                                                                         Phase 1 - substantial fixed growth (pay TV)
                                                                                                   Net Adds           Customers EOP (m)

               &                                               Keep 3P prices                                                                     0.5   0.5

                                                               … and lose fixed to Vodafone                                                             0.4

        4P             3P                    3P     Mobile      (their first option)                                                                    0.3
                                                                                                       37
     €56.9          €44.9                   €28.9   €27.9                                                                                               0.2

                                                                                                                                                        0.1

                      €12     Room
                              left for
                                                                        or                                                                        12
                                                                                                                                                        0

                       to     mobile                                                           Phase 2 - substantial decline in mobile losses
                                                                                               to convergence (net portouts)
                     56,9€                                     Reduce 3P prices                                     NOS       MEO         Nowo
                                                               … and lose mobile acquisition
                                                                 via 3P to 4P conversion
                                                                 (their current option)

                                                                                                Q1           Q1            Q1        Q1           Q1
                                                                                               13/14        14/15         15/16     16/17        17/18

Note: Consumer segment offers and numbers                                                                                                        46
Commercial momentum in fixed
Net adds performance                                                                (000s)           Total broadband market share & share of net adds (LTM) (%)
                                                                                                      Q4 16/17
     Total broadband net adds                  NGN net adds                                               FBB customer market share                       FBB net adds market share
                                                                                                                                 50                                         50
   150
                                                                                                                                      40                         38
                                                     128
               118       122                                                                                             18
   125
                                           112                                  110

   100
                                                                       96
                                                                                                                                                 (4)
                                                                                                                         Vodafone          MEO                        NOS
     75

                                                                                                      NGN broadband market share & share of net adds (LTM) (%)
     50
                                                                                                      Q4 16/17
                                                                                                          NGN customer market share                    Net adds market share
     25
                                                                                                                                                                 47
                                                                                                                                                 38
                                                                                                                                 33
      0                                                                                                                               26                                    26
                                                                                                                         21
                 FY 14/15                   FY 15/16                   FY 16/17

                                                                                                                         Vodafone          MEO                        NOS

Source: Company reports, competitors earnings statements, NRA and internal estimates; NGN excludes fixed over mobile solutions                                                   47
Our convergence strategy: ready for 4P

                                                    Two-stage strategy

                     SECURE THE BASE                                     DRIVE 4P
      FTTH FAST ROLL-OUT                    3P FOCUS                          FOOTPRINT AND FIXED BASE
     No regulatory access; need     Get in customers’ premise               Strong platform to play convergence
         to speed up FTTH                   Gain scale                          (footprint and customer base)
             deployment                                           Market is convergent and reasons for not pushing 4P now
      (self build or partnership)     Retain value in mobile
                                                                                   diminished. Let’s play 4P!

         VODAFONE RED                 CHANNELS AND HR                        INVESTMENTS MONETISATION
   Red as the most important tool   Gain capabilities and fully   4P customers churn less and are better targets for upsell
       for mobile retention         readapt the way of selling                         opportunities
   Lead mobile data experience                                       Positioning Vodafone as a Total Telecom provider

                                                                                                                              48
4G
                                                                                                                                          Wi FI

Our convergence proposition
                                                                                                                                           4X
                                                                                                                                         faster

                                                                     # Performance and reliability
Vodafone Fiber (TV, Internet, Home Phone)
+ Mobile                                                                                 • Fiber – Fastest speed available (1Gbps), 4X faster
                                                                                 Wi-Fi
                                                                                  4X       Wi-Fi (powered by Vodafone Smart Router),
                                                                                faster     lower latency
 TV, Smart router w/ 4X faster Wi-Fi & best 4G mobile
  network, in a single offer to satisfy all family’s needs                               • Award winning Best 4G mobile network
                                                                           4G
   • TV                                         • Voice Calls
   • 4X Faster Wi-Fi                            • Texts              # Best user experience with Vodafone TV
   • Fixed Phone                                • Mobile Data
                                                                                         • TV interface renewed to a user centric experience; Fast
                                                                                           Zapping
                                                  Add SIMs                               • Variety of 4K & HD content available
   Vodafone TV                                                                           • Netflix, FOXPlay & 3rd parties TV Apps on the TV Box
                                                        • Calls

                                         4G
                                                        • Text
                                                        • Data

                                                                     # Exclusive advantages for families
       Internet
        service                                                                          • Additional SIMs with + GB data for family members
     4X faster Wi-Fi                      + GB data for all family
                                                                                           at exclusive prices
                       Fixed Phone                                                       • TV available in all screens, to take entertainment
                       Unlimited calls
                                                                                           everywhere
                                                                                                                                            49
Vodafone
Fixed/Convergence
Open Office
EU regulation
Vodafone – policy options for convergence investment
Deeper gigabit
  coverage
Differentiation,                Co-investment /
  innovation                    ownership
 Fairer industry
profit distribution
                                Equivalent passive
                                access

                                Long term commercial   Supports outdated
                                agreements                technology
                                                         Quality & price
                                                         discrimination

                                                           Regulatory
      Copper loop               Regulated bitstream         intensity
      unbundling                or VULA
                                                                  51
Using a flexible and capital smart infrastructure strategy
A market-by-market approach:
                                +   Immediate access                      DE    ES   NL
 Buy                            +   Potential to deliver sign synergies
                                –   Time to integrate

                                +   Ability to differentiate              ES    PT   IT

 Self or co-build               +   Higher margin
                                –   Capex intensive

                                +   Capex light                           ES    IT   IE    DE
 Strategic partnerships         +   Immediate access
                                –   No/little ability to differentiate

                                +   Capex light
 Regulated wholesale access     –   No/little ability to differentiate    In all markets
                                –   Low margin

                      Continuously optimising in every market
                                                                                                52
Perspective on convergence regulation
                                                                                   Past 10 years                    Next 5 years

                                                                                                                   Support for Fibre
                                          High barriers to entry
    Control over own                                                              Mainly cable - fibre              Co-investment
convergence infrastructure                                                         emerging slowly
                                                                                                                   Better access to
                                              Scale matters
                                                                                                                passive infrastructures

                                                                                                               Less demand for regulated
                                   Allows for low risk market entry ...          Fixed incumbent earns                fixed access
     Regulated access                                                           super normal profits and        Emergence of long term
   (in remaining areas)      … but information asymmetry leads to endemic     cross-subsidises mobile and       commercial agreements
                                                                                                                  Legal action to fight
                             discrimination and value transfer to incumbent              content
                                                                                                                 against discrimination

                                                                                                                        ?
                                                                              Deregulation of competitive
     Deregulation of              Encourage competitive fibre and 4G                     fibre

   competitive markets                        & 5G build out                       Mobile access
                                                                                generally unregulated

                                              Scale matters                       Operator appetite
                                                                                  varies by market          Regulation will need to address
   Access to must have                      Churn prevention                                                    potential new access
   audio visual content                                                          Ineffective regulated         & content bottlenecks
                                  Significant price inflation for football         access to content

                                                                                                                                           53
European Communications code status

EC has committed to the idea                                                                         Ensuring competitive
that investment and                                        Supporting Gigabit
                                                                                                   access conditions to very
competition are key, by...                                   investments
                                                                                                    high capacity networks

                                       Universal              Level playing
      Access                                                                                    Institutions               Spectrum
                                        service                   field

                                                                                                                      Harmonisation and
                                                               Enhanced level              More European
   Passive access                 Funds to be raised                                                                   minimum 25 year
                                                             playing field for all         harmonisation:
prioritised: positive,              from general                                                                      spectrum licences:
                                                              communications                 positive, but
      pro fibre                     taxation or all                                                                      positive, but
                                                               and IoT service               opposed by
    investment                     digital providers                                                                     opposed by
                                                                  providers               Council and BEREC
                                                                                                                           Council

 Parliament & Council finalise their                                           Finalise Legal                  Implementation into
                                               Trialogue
             positions                                                              Text                        national legislation
            October 2017                       6-12 months                        3 months                        Up to 24 months      54
Forward looking statements
This presentation, along with any oral statements made in connection therewith, contains “forward-looking statements” within the meaning of the US Private Securities Litigation Reform Act of 1995 with respect
to the Group’s financial condition, results of operations and businesses and certain of the Group’s plans and objectives.
In particular, such forward-looking statements include, but are not limited to: expectations regarding the Group’s financial condition or results of operations including the confirmation of the Group’s guidance for
the 2018 financial year; expectations for the Group’s future performance generally; expectations regarding the Group’s operating environment and market conditions and trends; intentions and expectations
regarding the development, launch and expansion of products, services and technologies; growth in customers and usage; expectations regarding spectrum licence acquisitions; and expectations regarding,
service revenue, adjusted EBITDA, free cash flow, capital expenditure, and foreign exchange movements.
Forward-looking statements are sometimes, but not always, identified by their use of a date in the future or such words as “ongoing”, “lead”, “surge”, “exceed”, “stabilise”, “maintain”, “sustain”, “improve”, “plans”,
“targets” “gain”, “grow”, “continue”, “retain” or “accelerate” (including in their negative form). By their nature, forward-looking statements are inherently predictive, speculative and involve risk and uncertainty
because they relate to events and depend on circumstances that may or may not occur in the future. There are a number of factors that could cause actual results and developments to differ materially from
those expressed or implied by these forward-looking statements. These factors include, but are not limited to, the following: changes in general economic or political conditions in markets served by the Group
and changes to the associated legal, regulatory and tax environments; increased competition; the impact of investment in network capacity and the deployment of new technologies, products and services; rapid
changes to existing products and services and the inability of new products and services to perform in accordance with expectation; the ability of the Group to integrate new technologies, products and services
with existing networks, technologies, products and services; the Group’s ability to grow and generate revenue; a lower than expected impact of new or existing products, services or technologies on the Group’s
future revenue, cost structure and capital expenditure outlays; slower than expected customer growth and reduced customer retention; changes in the spending patterns of new and existing customers and
increased pricing pressure; the Group’s ability to expand its spectrum position or renew or obtain necessary licences and realise expected synergies and associated benefits; the Group’s ability to secure the
timely delivery of high-quality products from suppliers; loss of suppliers, disruption of supply chains and greater than anticipated prices of new mobile handsets; changes in the costs to the Group of, or the rates
the Group may charge for, terminations and roaming minutes; the impact of a failure or significant interruption to the Group’s telecommunications, networks, IT systems or data protection systems; changes in
foreign exchange rates, as well as changes in interest rates; the Group’s ability to realise benefits from entering into acquisitions, partnerships or joint ventures and entering into service franchising, brand
licensing and platform sharing or other arrangements with third parties; acquisitions and divestments of Group businesses and asset and the pursuit of new, unexpected strategic opportunities; the Group’s ability
to integrate acquired business or assets; the extent of any future write-downs or impairment charges on the Group’s assets, or restructuring charges incurred as a result of an acquisition or disposition; the impact
of legal or other proceedings against the Group or other companies in the mobile telecommunications industry; the Group’s ability to execute its strategy in fibre deployment, network expansion, new product
and service roll-outs, mobile data, Enterprise and broadband in emerging markets; developments in the Group’s financial condition, earnings and distributable funds and other factors that the Board takes into
account when determining levels of dividends; the Group’s ability to satisfy working capital and other requirements; and/or changes in statutory tax rates and profit mix.
Furthermore, a review of the reasons why actual results and developments may differ materially from the expectations disclosed or implied within forward-looking statements can be found under the headings
“Forward-looking statements” and “Risk management” in the Group’s Annual Report for the year ended 31 March 2017. The Annual Report can be found on the Group’s website (vodafone.com/investor). All
subsequent written or oral forward-looking statements attributable to the Company, to any member of the Group or to any persons acting on their behalf are expressly qualified in their entirety by the factors
referred to above. No assurances can be given that the forward-looking statements in or made in connection with this presentation will be realised. Subject to compliance with applicable law and regulations,
Vodafone does not intend to update these forward-looking statements and does not undertake any obligation to do so.

                                                                                                                                                                                                               55
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