UPDATED AUGUST 19, 2020 - Nordstrom Supplier Compliance
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UPDATED AUGUST 19, 2020
N P G P a r t n e r S t a n d a r d s ( P a g e | 2)
SECTION 1: INTRODUCTION .................................................................................................................................................................................................................. 3
Our Strategy ..................................................................................................................................................................................................................................... 3
How to use this manual .................................................................................................................................................................................................................... 3
Nordstrom Partnership Guidelines ................................................................................................................................................................................................... 4
Vendor Correspondence .................................................................................................................................................................................................................. 4
How to Pack a Nordstrom Order ...................................................................................................................................................................................................... 4
SECTION 2: TICKETING REQUIREMENTS ............................................................................................................................................................................................ 5
NPG UPC/Retail Ticketing Policies .................................................................................................................................................................................................. 5
Ticket Attachment & Placement ....................................................................................................................................................................................................... 5
SECTION 3: HANGER REQUIREMENTS ................................................................................................................................................................................................ 7
Hanger Requirements ...................................................................................................................................................................................................................... 7
International Hanger Sources........................................................................................................................................................................................................... 7
SECTION 4: PACKAGING MATERIALS .................................................................................................................................................................................................. 8
Acceptable packaging materials....................................................................................................................................................................................................... 8
Unacceptable packaging materials .................................................................................................................................................................................................. 8
Solid Wood Packing Materials (SWPM) ........................................................................................................................................................................................... 8
SECTION 5: PACKING INSTRUCTIONS BY MERCHANDISE TYPE ..................................................................................................................................................... 9
Polybag Requirements ..................................................................................................................................................................................................................... 9
Apparel ........................................................................................................................................................................................................................................... 11
Footwear......................................................................................................................................................................................................................................... 11
Accessories .................................................................................................................................................................................................................................... 12
At Home .......................................................................................................................................................................................................................................... 14
SECTION 6: PACKING METHODS ........................................................................................................................................................................................................ 16
Packing Methods ............................................................................................................................................................................................................................ 16
SECTION 7: CARTON REQUIREMENTS AND CARTON MARKINGS ................................................................................................................................................ 17
Carton Strength (Master and Inner Carton) ................................................................................................................................................................................... 17
Carton Transit Testing .................................................................................................................................................................................................................... 18
Carton Size and Weight Restrictions ............................................................................................................................................................................................. 18
Carton Sealing ................................................................................................................................................................................................................................ 19
Masterpack Guidelines – for Store Pack orders only ..................................................................................................................................................................... 20
Carton Markings ............................................................................................................................................................................................................................. 20
SECTION 8: EDI REQUIREMENTS ........................................................................................................................................................................................................ 21
NPG Required Electronic Documents ............................................................................................................................................................................................ 21
EDI Sender/Receiver ID’s NPG Only ............................................................................................................................................................................................. 21
Third Party Service Provider Contact Information – Foreign Only ................................................................................................................................................. 21
Advance Ship Notice Requirements .............................................................................................................................................................................................. 22
ASN Requirements for Store vs. Bulk-Pack Purchase Orders ...................................................................................................................................................... 23
Vendor Accuracy Audit Program .................................................................................................................................................................................................... 24
GS1-128 Shipping Label ................................................................................................................................................................................................................ 25
Folding and Hanging Guidelines .................................................................................................................................................................................................... 27
Glossary ......................................................................................................................................................................................................................................... 27
PO Types ........................................................................................................................................................................................................................................ 33
Packing List Examples ................................................................................................................................................................................................................... 33N P G P a r t n e r S t a n d a r d s ( P a g e | 3)
SECTION 1: INTRODUCTION
Our Strategy
At Nordstrom, our vendor/supplier/manufacturers relationships have always been a very valuable part of our business. We are dedicated to ensuring
that our supplier standards are in conformity with those of the retail industry. We support industry-wide technologies that utilize Universal Product Code
(UPC), Electronic Data Interchange (EDI), Voluntary Inter-Industry Commerce Standards (VICS), and GS1 US standards.
The use of these technologies speeds the flow of merchandise through the supply chain, facilitating a rapid transfer of goods from our partners to our
customers. This, in turn, allows Nordstrom to continue to build a more successful and mutually profitable partnership with our suppliers.
Nordstrom expects its suppliers to package their merchandise to endure the normal handling and movement experienced in transit. Due to our wide
and varied product offering, it is difficult to provide packaging recommendations that will be universal for all suppliers. Each supplier is responsible for
the quality of packaging. Suppliers that are identified as having poor packaging will be solely responsible for all damages, concealed shortages, and
claims.
Nordstrom advocates procedures impose a minimal impact on the environment and encourages its suppliers to use environmentally preferable
packaging materials.
Any additional questions or clarification needed please contact FRM@nordstrom.com.
Instructions for Nordstrom.com orders are included in this manual. These instructions are meant to enhance or, in some cases, replace the instructions
contained within each section.
How to use this manual
This manual is intended to outline the standards vendor/supplier/manufacturers must follow when doing business with Nordstrom.
Please note that the information in these standards will be updated periodically and can change without notice. We do not recommend that
suppliers print any section of this manual. Please refer to the online version of the Supplier Standards found at www.nordstromsupplier.com to ensure
that the information is the most current available.
Industry Standards References
The following organizations serve as valuable resources for companies seeking information about EDI implementation:
UPC Ticket Format and Ticketing Guidelines Apparel & General Merchandise EAN/UPC Tag Format & Placement on www.gs1us.org
GS1 US (formerly VICS) EDI Mapping GS1 General Specification document for GS1 US Standards
Guidelines
NRF Color & Size Codes Standard Color and Size Codes handbook by the National Retail Federation (NRF) www.nrf.com |
202-783-7971
Section 1: IntroductionN P G P a r t n e r S t a n d a r d s ( P a g e | 4)
Nordstrom Partnership Guidelines
STANDARDS FOR OUR BUSINESS SUPPLIERS
At Nordstrom, we recognize that our success is based on the quality of our relationships with customers, employees, agents, suppliers and
communities. To maintain the high caliber of these relationships and to achieve our goal of always providing the best-value product in the most
equitable manner, we have established standards for our business suppliers. In communicating these guidelines, we hope to identify potential
suppliers who share our commitment to quality products, quality business principles and quality community relationships.
We will only engage business suppliers who demonstrate a commitment to contribute to the improvement of working conditions and strive to meet our
requirements stated in the Nordstrom Partnership Guidelines found on the left sidebar of www.nordstromsupplier.com.
Vendor Correspondence
Expense offset fees disputes must be identified within 60 days of deduction as most information is only available for 90 days. We encourage all
suppliers to inquire weekly to the expense offset summaries sent from the Nordstrom Supplier Offset Fees mailbox. All inquiries should be directed to
offsetfees@nordstrom.com. We request that suppliers do not accumulate offset fees for inquiry on monthly, quarterly, seasonal, or annual basis.
How to Pack a Nordstrom Order
Pack in the method specified on the Purchase Order:
• Pack each Purchase Order separately • Do not mix multiple DCs within the same carton
• Do not mix Purchase Orders within the same carton
Bulk Pack Orders
All merchandise, regardless of pack type, must be packed by style/color/size (SKU). DO NOT MIX STYLES AND COLORS WITHIN THE SAME
CARTON, except as follows:
• Extra pieces at the end must be packed in a separate carton • Polybag questions either master or individual please contact
• If packing a mixed SKU case, then mark the carton as ‘MIXED NPG Compliance and include the PO number
SKU’
Store Pack Orders
If asked to pack by store:
• Pack merchandise by store in purchase order sequence • Store markings are required on store packed orders
• Do not mix merchandise for more than one store within the • Use one master polybag per shipment carton
same carton
• Mixed colors and sizes in a Store Pack carton are permitted
Reserve Stock and Nordstrom.com Orders
Pack each purchase order separately (all Nordstrom.com POs are store pack orders due to one mark for/ship to location)
• Pack one SKU per carton: Pack one style, color and size (SKU)
per carton (If a single SKU does not completely fill a carton,
leave the carton partly empty)
• Individually polybag (sealed)
• Reserve Stock: UPC/Retail ticket face up showing through top
of polybag, no hangers and ship flat
• Nordstrom.com: UPC barcode label on all sealed polybags
along with the UPC ticket on the merchandise
Section 1: IntroductionN P G P a r t n e r S t a n d a r d s ( P a g e | 5)
SECTION 2: TICKETING REQUIREMENTS
NPG UPC/Retail Ticketing Policies
All merchandise must be received at our Distribution Centers & Fulfillment Centers with a scannable UPC or EAN barcode attached to the
merchandise. Do not use both UPC & EAN. Expense Offset Fees are applicable if product is received without barcodes or un-scannable barcodes.
Approved Ticket Providers
FineLine Technologies is our 3rd-party ticket provider approved to print tickets for manufacturers/factories. Review the FineLine Fast Trak User Guide
for more program information and use this link for Registration; this can be found in the EDI, Ticketing and Packaging section of the NPG website.
Manufacturers must register on FineLine with their manufacture number including prefill zeros to reach 10 digits (ie; 0001234567); questions
FRM@nordstrom.com.
Ticket Detail (found on the EDI Purchase Order)
• POs are transmitted to FineLine on the EDI ticket date, default:50 days prior to early ship; to get earlier have the planner move the EDI ticket
date
• PO Type is found in the REF Segment in the PO header with a PD Qualifier
• Nordstrom Regular Retail can be found in the CTP segment with RES qualifier
• If ticketing for an Event; the special retail can be found in the CTP segment with PRP qualifier
Ticket Attachment & Placement
Retail UPC tickets are required for all merchandise shipped to Nordstrom. When using hangtags (when required) they must be attached with a plastic
micro fine Swiftach fastener that is between ¾” and 2” (1.9-5.1 cm) in length.
Merchandise Type Ticket Placement / Attachment
Apparel (Men’s, Women’s & Tops: left sleeve cuff seam or through neck label (camisoles: through neck label, if none the left armhole seam)
Kids Bottoms without crease: left waistband seam
Bottoms creased front to back: back waistband seam or back center seam
Belts Through belt buckle or through belt hold
Bracelets / Rings Around bracelet or ring
Earrings Placed on back of earring card or bottom of box
Gifts Tickets should be placed near UPC barcode or bottom/back of item
Hair Accessories Placed on back of card
Handbags Attached to inside zipper pull
Hats & Scarves Vendor label
Hosiery Placed on front upper-right hand corner of packaging
Intimate Apparel Bras: left side seam or left front strap
Panties: left side seam or through care label
Shoes Placed on short end of shoe box
Socks, Tights Placed in center of back portion of packaging
Sunglasses Attached to right arm hinge
Swimwear Tops/1-piece: Left side seam
Bottoms: Left side or through vendor label
Wallets, Small Leather Goods Attached to wallet or inside wallet
Section 2: Ticketing RequirementsN P G P a r t n e r S t a n d a r d s ( P a g e | 6)
Nordstrom.com
In addition to having a UPC ticket on each item (as listed above) all goods shipping to Nordstrom.com must also have a UPC Barcode Sticker attached
to the outside of each polybag. Both tickets will be produced for you when ordering your PO on FineLine’s Fast Track. See example ticket below:
2.5“ Barcode Sticker
Placement
NORDSTROM 2“
Half moon or
HWH009 Butterfly vent
COTTON SKIRT Holes
BLACK
SMALL
Sealing Option #2
2" wide clear tape
UPC barcode stickers must be applied to the upper right-hand corner on the front of the polybag in which the item is bagged. See example below:
Polybag Sticker Placement
Nordstrom.com UPC Barcode Sticker (in addition to the FLS & Rack Ticket Placement noted above)
Ticket Placement
Apparel (Hanging & Folded) Nordstrom.com UPC barcode sticker must be applied to the upper right-hand corner of the polybag in
which the folded or hanging garment is inserted
Jewelry/Accessories/Belts/ Hangtag attached directly to the item
Handbags/Totes/Backpacks Item label applied to the back of the jewelry/accessory card
Scarves / Gloves / Wraps /Kerchiefs Nordstrom.com UPC barcode sticker on polybag
/Pillows/Blankets/ Throws/Rugs
Men’s ties Nordstrom.com UPC barcode sticker on tie box
Sunglasses/Watches Nordstrom.com UPC barcode sticker attached to the bottom of watch or sunglass case if in protective box
other wise use polybag
Small/Large Gift Items Nordstrom.com UPC barcode sticker on polybag
Multi-Piece Gift Items Nordstrom.com UPC barcode sticker attached to the bottom of the outermost box containing all pieces
(each piece need not be individually labeled with catalog item label)
Hosiery/Socks/Slipper Socks Nordstrom.com UPC barcode sticker on packaging of item
Section 2: Ticketing RequirementsN P G P a r t n e r S t a n d a r d s ( P a g e | 7)
SECTION 3: HANGER REQUIREMENTS
Hanger Requirements
Merchandise that Nordstrom requires a hanger inserted must be shipped on a Nordstrom approved VICS hanger as per the Tech Pack.
Note: No sizers on hangers. No Foam Toppers; rubber grippers available for top hangers
Hanging Standards
Please use the hanging requirements found in the Hanging Standards
International Hanger Sources
Hangers may be purchased from any suppliers of VICS approved hangers:
• Rubber grippers may be purchased at from any hanger provider
• Black poly-styrene hangers may be purchased from A&E Products, Mainetti and Sun Wing Hanger and Button Mfg, Ltd.
• VICS hangers made from recycled materials or re-used VICS hangers are acceptable to use
International A&E Products Mainetti Visconti SCI Uniplast
Locations www.hangers4home.com www.mainetti.com www.polyoak.com www.scihangers.com www.uniplastindustries.com
Bangladesh x x x x x
Bulgaria x
Canada x x x
China x x x x
Hong Kong x x x x x
India x x x x
Israel x x
Italy x x
Korea x x
Malaysia x x
Mexico x x x x x
Philippines x x
Portugal x x
Singapore x
Sri Lanka x x x
Taiwan x x x
Thailand x x x
Turkey x x x x
United States x x GS-23 x
Section 3: Hanger RequirementsN P G P a r t n e r S t a n d a r d s ( P a g e | 8)
SECTION 4: PACKAGING MATERIALS
Nordstrom is an environmentally responsible company. We encourage the use of environmentally sensitive packaging materials (recycled and
recyclable). Avoid excess packaging by using material that maximizes protection while minimizing an environmental impact.
Acceptable packaging materials
This list of materials is both effective for protective packaging and causes a minimal impact on the environment if used efficiently:
Cardboard partition/dividers, cardboard fittings, corrugated cardboard, Kraft paper, bio-based biodegradable plastics, and Anti Mold Chip in shoe
boxes.
Anti-Mold Chips are 100% environmentally friendly as well as the anti-mold agents volatilize and completely surround the protected
objects in their packaging environment, which will inhibit or eradicate the growth of mold and bacteria. Nordstrom requires that any Anti
Mold Chips/Antimicrobial Pesticide Vendor they use or purchase from for Nordstrom orders, officially certify that their products have been
appropriately registered with the U.S. EPA under FIFRA (Federal Insecticide, Fungicide and Rodenticide Act). Nordstrom also requires
that the Anti Mold Chips/Antimicrobial Pesticide we use must be 100% environmentally friendly, with anti-mold agents that volatilize and
completely surround the protected objects in their packaging environment in order to inhibit or eradicate the growth of mold and bacteria.
The use of molded polystyrene, bubble wrap, micro-foam, Instapak foam packaging, and inflated polyethylene air packets is tolerated, but discouraged
due to the increasing difficulty of disposing these items. Please use products made from recycled materials when possible.
Unacceptable packaging materials
Polyvinyl chloride (PVC) and other halogenated plastics, expanded polystyrene loose fill ‘peanuts’, straw, fiberglass, real popcorn, hard plastic,
newspaper, bamboo, solid wood packing materials and Silica Gel packets. Do not use empty shoe boxes as carton filler either leave the space empty
or use Kraft paper to fill. Plastic shoe forms, foam padding or plastic shoe sticks.
Solid Wood Packing Materials (SWPM)
The U.S Department of Agriculture Animal and Plant Health Inspection Service (APHIS) requires that all wood packaging material (WPM) imported into
the U.S must either be heat treated or fumigated with methyl bromide, and be properly marked as so treated. This measure is in accordance with ISPM
15 (International Standards for Phytosanitary Measures), an internationally established standard for treatment of WPM. WPM exempt from this
regulation includes:
• WPM made entirely of wood pieces less than 6 mm thick in any dimension
• Manufactured wood materials such as plywood, particleboard, oriented strand board, whiskey barrels, wood packaging that serves as gift
boxes, and crafting associated with antiquities, such as art pieces or vintage wines
Non-compliance with this regulation will result in re-exportation of WPM. To comply, please be sure that each piece of WPM used in the shipment is
properly treated and contains a mark on each side certifying such treatment before departing origin.
Solid Wood Packing Materials are prohibited from being shipped in any Nordstrom container.
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 9)
SECTION 5: PACKING INSTRUCTIONS BY MERCHANDISE TYPE
The supplier is responsible for the quality of packaging. Suppliers that are identified as having poor packaging will be solely responsible for all
damages, concealed shortages, and claims.
Polybag Requirements
The purpose of the polybag is for the protection of the merchandise from damage during the shipping process. Units sold in sets (multiple-piece
sellable unit) must be packed in the same polybag.
Mandatory Safety Warning
All polybags with openings of 5” or greater must be marked with this safety warning, printed in black and in a font size that is at least 20-points in
English, French and Spanish:
WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS,
BEDS, CARRIAGES OR PLAYPENS. THIS BAG IS NOT A TOY.
AVERTISSEMENT: POUR EVITER TOUT DANGER DE SUFFOCATION, GARDEZ CE SAC HORS DE LA PORTÉE DES BÉBÉS ET DES
ENFANTS. NE PAS UTILISER DANS UN LIT D’ENFANT, LITS, LANDAUS OU PARCS POUR BÉBÉS. CE SAC N’EST PAS UN JOUET.
PRECAUCION: PARA EVITAR EL PELIGRO DE ASFIXIA, MANTENGA ESTA BOLSA LEJOS DE BEBÉS Y NIÑOS. NO LA USE EN
CUNAS, CAMAS, CARREOLAS O CORRALES DE JUEGO. ESTA BOLSA. NO ES UN JUGUETE.
Full Line Store and Rack
• Flat Pack polybags must be made of clear LDPE: Low Density Polyethylene and be .00125 inches (.03125 mm or 1 ¼ mil) thick or more
• GOHF polybags must be a minimum of .002 inches (.05mm) thick and clear plastic
• Polybags must not contain Butylated Hydrozyl Toluene (BHT) which causes discoloration in garments
• Tear-away polybags with perforations down the front are encouraged
Barcode Sticker
• Ensure that plastic completely covers the garment extending at least 2” below the garment Placement
• Seal the bottom of the polybag with tape or by applying heat to protect garment from soiling
• Women’s Apparel do not use individual polybags except for GOHF per the Tech Pack Half moon or
Butterfly vent
Nordstrom.com Holes
Nordstrom.com POs can be recognized by the ship to location of 0569 and 0599:
• All merchandise must be individually polybagged unless the units are sold in sets Sealing Option #2
• Units sold as sets using one style number must be packed in the same polybag 2" wide clear tape
• Do not allow more than 1” of space between edge of garment and polybag
• Sticker placement: Nordstrom.com polybag stickers must be applied to the upper right-hand corner of each polybag as illustrated in above
• Opaque polybags may be used for merchandise subject to light-induced fading (i.e. silks), it is up to the vendor to protect its merchandise with
opaque polybags or a paper shield
• Folded merchandise (see Nordstrom.com Measuring & Folding Guidelines) must have no more than 2” of space around product in the polybag
• Hanging (see Section 2 of the Packing Standards sub section Polybags for Hanging Merchandise) sealed polybag must extend a minimum of
2” and shall not exceed 3” below the bottom of the product
• Polybags must be sealed securely with heat sealing, taping, or self-sealing bags to keep the merchandise in the polybag at all times (do not tie
the bottom of the polybag or leave open). Heat sealed polybags must have three half-moon or butterfly-vent holes (see diagram). The vents
must be approximately ¼” in diameter, evenly spaced and not interfere with safety warning
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 10)
Polybag Requirements by Division
We know that every part of our business has an impact on the environment; to help reduce packaging follow these polybag requirements by division:
DIVISION POLYBAG
Women's, Girl's & Infant Apparel Bulk Wrap Individual
Store Packed (No hanger inserted) X
Bulk PO (No hanger inserted) X
GOHF (Hanger inserted, shipped flat) - Per Tech Pack ONLY X
Roll Packs - tie & bag multiple units together X
Men's & Boy's Apparel Bulk Wrap Individual
Store Packed X
Bulk PO X
GOHF (Hanger inserted, shipped flat) - Per Tech Pack ONLY X
Roll Packs - individually roll & tie (no individual poly-bag necessary) X
Accessories; Women's, Men's & Children's Bulk Wrap Individual
Scarves X
Lingerie - Daywear X
Sleepwear X
Women's X
Men's X
Children's - (If GOHF, entire hanger must be inside poly-bag) X
Handbags/Wallets X
Hats X
Bedding & Linens X
Shoes Bulk Wrap Individual
Toe tissue, stick (if necessary) and 1 pc. of tissue in an "S" pattern
Nordstrom.com Bulk Wrap Individual
Store 808 - DC 599 X
Store 568 - DC 569 X
NRHL: NordstromRack.com|HauteLook.com Bulk Wrap Individual
Store 828 - San Bernadino, Ca X
Store 591 - 3PL Bergen
FLS Reserve Stock (RS PO type) Bulk Wrap Individual
Store 189 - DC 89 X
Store 188 - DC 499 X
Store 169 - DC 699 X
Store 859 - DC 868 (Canada) X
Rack Reserve Stock (RS PO Type) Bulk Wrap Individual
Store 179 - DC 89 X
Store 178 - DC 499 X
Store 177 - DC 699 X
Store 869 - DC 868 (Canada) X
Rack Pack & Hold (Rack Warehouse) Bulk Wrap Individual
Store 297 - DC 299 X
Store 697 - DC 699 X
Store 889 - DC 868 (Canada) X
Note: Questions regarding packaging should be directed to FRM@nordstrom.com.
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 11)
Apparel
Full Line Store and Rack
• Do not over-pack or under-pack the carton
• Place a single piece of cardboard on the top and bottom of each carton for protection when opened
• Minimize use of fillers such as confetti, paper, cardboard, or tissue paper to fill up the empty space within the cartons. The appropriate size
carton for the items should be used and it should not exceed Nordstrom’s max carton requirements
• Limit the use of tissue to one piece per garment, or refer to Tech Pack
• Refer to the Tech Pack for other internal packaging requirements and limitations
Nordstrom.com / NRHL & Reserve Stock
For the preferred method of shipping product to Nordstrom.com, NRHL, & Reserve Stock see section 2 of the Packaging & Labeling Standards.
Leather and Suede special instructions
Due to the delicate nature of leather and suede garments, special precautions must be taken to ensure the quality and presentation of the garments.
• 100% Leather garments must have a hanger inserted (GOHF) and be individually polybagged in a vented opaque polybag (the material is
polyethylene, 0.006mm)
• Anti-Mold Chip must be placed in the pocket of each garment (do not use silica)
• All metal ornamentation (zipper pulls, drawstring ends etc.) must be wrapped in tissue paper
• Use button covers to ensure surrounding garments are not marked by uncovered buttons
• Leather and Suede jackets must also have a paper shield covering the shoulders for light fastness protection
Footwear
Full Line Store and Rack
• Pack shoeboxes one box deep and in the same direction with the shoebox labels facing the top of the carton
• Do not double stack
• Anti-Mold Chips in each shoe box
• Use minimal dunnage (no foam or cardboard separators, plastic shoe forms or sticks and no polybags)
Nordstrom requires that any Anti Mold Chips/Antimicrobial Pesticide vendor they use or purchase from for Nordstrom orders, officially
certify that their products have been appropriately registered with the U.S. EPA under FIFRA (Federal Insecticide, Fungicide and
Rodenticide Act). Nordstrom also requires that the Anti Mold Chips/Antimicrobial Pesticide we use must be 100% environmental
friendly, with anti-mold agents that volatilize and completely surround the protected objects in their packaging environment in order to
inhibit or eradicate the growth of mold and bacteria.
Nordstrom.com
• Pack each purchase order separately. Pack by SKU (one color and size per carton). No musical packing
• If quantities do not allow for a full carton of single SKU (size, color) suppliers are allowed to mix size, not color. Cartons that are mixed must be
clearly marked ‘MIXED’
• Shoes must be packed one layer deep, shoebox labels facing the top of the carton
• Each shoebox must be rubber banded
• Do not fill carton with empty shoeboxes as filler; if needed use Kraft paper
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 12)
Accessories
Full Line Store and Rack
• Minimize packing materials; if the item is boxed, do not use plastic • Use one layer of tissue only between plastic items on the inside to
• Eliminate double bagging; the outside shipping carton provides prevent fusing
ample protection
• Where applicable, use master polybags for multiple units
Nordstrom.com
The following items must be placed on a jewelry card:
• Earrings • Broaches/Pins
• Necklaces (exception: bulky necklaces which will not tangle) • Tie Clips
• Hair Accessories (exception: headbands) • Cuff Links
• Rings
Belts
Belts should be coiled so that the right side of the belt faces out. Do not ship belts flat and do not include plastic hangtags on belts. Each belt must be
polybagged with opaque paper, plastic or a blank label on the bottom of the bag. Metal or chain belts that are prone to damage or tangling should be
packaged in individual presentation boxes or bubble bags. For Nordstrom.com orders a UPC barcode sticker must be affixed to the outside of the bag.
Bottled Liquids/Lotions
To prevent leakage during shipping ALL caps and lids (including twist caps) on bottled liquids or lotions must be secured with a tamper proof seal or
be taped down.
Cosmetics
Tamper resistant seals must be included on all cosmetic merchandise. In addition, all cosmetic items must be completely sealed, with shrink-wrapping
or heat sealing being the preferred methods. Liquid items must be protected with a layer of bubble wrap and a size-appropriate polybag.
Hats
As necessary to retain their shape, hats may be stuffed with tissue paper or other appropriate dunnage material. Each hat must be polybagged, with a
Nordstrom.com barcode sticker affixed to the bag.
Hosiery
Exposed Hosiery must be individually polybagged (to protect Hosiery from damage) sealed and with a Nordstrom.com barcode sticker affixed to the
outside of the bag. If the Hosiery is not exposed there is no need to polybag.
Large Gifts
Larger gift items (minimum dimensions 10” x 10” x 6”) must be packed ready to ship to customers. Each item should be packaged appropriately and
placed in its own box of sturdy corrugated construction with a minimum bursting strength of 200 lbs. The box should be as close to square or
rectangular as possible and should be a good fit for the item:
• The box must be new and not used/reused
• All empty space around the item should be filled with dunnage, bubble wrap, Kraft paper, foam wrap, or expanding foam. No printed
newspaper of any kind should be used
• No staples may be used in the packaging process, including boxes (seal with tape)
• If the item is fragile, the box should be marked with a ‘Fragile’ sticker on two sides
• Barcode sticker must be placed on outside of box
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 13)
Men’s Ties
Ties must be placed in a presentation box. Each tie box must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of bag.
Multi-packs
Each pair or unit should be packaged individually unless the purchase order indicates that the merchandise is to be sold in multiples.
Multi-Piece Gift Items
Barcode sticker may be attached to the bottom of the outermost box containing all pieces. It is not necessary to individually label each piece.
Presentation Jewelry Boxes
Each item must then be placed in a vendor generic jewelry box with a ½” cotton liner. Box size must be no smaller than 3 ½” x 3 ½” x 1” (standard
jewelry gift box size).
Note: If the dimensions of presentation box are not large enough to accommodate product (i.e. cuff bracelet) it is acceptable to bubble wrap the
merchandise then individually polybag with the barcode sticker on the outside of the polybag.
Source for Jewelry Boxes
Presentation jewelry boxes may be ordered from:
J.P. Gasway Company
Contact: Debbie Lovetinsky
Phone: (800) 255-5885
Email: Debbie@JPGasway.com
Website: www.jpgasway.com
Note: These boxes may also be found at most packaging specialty stores.
Polybags/Shrink-wrap
Once the jewelry or accessory item has been placed in a presentation jewelry box, each box must then be placed in a size-appropriate polybag. Fold
the open end of the bag over the end of the box to create a professional looking presentation, and seal securely by heat sealing or with two pieces of
clear ¾” tape. Shrink-wrap is an acceptable alternative to polybags. The polybags or shrink-wrap must be made of clear polyethylene (poly) and must
be a minimum of 1.5 mils (.03125mm) thick.
Sunglasses
Sunglasses must be packaged and shipped in sunglass cases. When using soft sunglass cases place each soft case in a vendor generic presentation
box. Each sunglass case or sunglass presentation box must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of the bag.
Socks/Tights/Slipper Socks
Must be individually polybagged, heat sealed with a Nordstrom.com barcode sticker affixed to the outside of the bag.
Watches
Watches must be packaged in individual watch cases or boxes, in a size-appropriate presentation jewelry box with a ½” cotton liner. Each watch box
must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of the bag.
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 14)
At Home
Full Line Store, Rack and Nordstrom.com General Requirements
The following ‘general’ requirements apply to all Hard and Soft Goods. Follow these and specific packaging instructions below for complete
requirements:
• Inner cartons must be packed tightly within the master carton to prevent movement in transit.
• Do not over or under pack cartons
• Sharp edged items (blades, knives, pruning shears, etc.) must be packed with a protective guard or sheath securely attached to the item
Fragile items
Categories include, but not limited to glass, stemware, ceramics, mirrors, beaded garlands, table top items, hurricanes, candlestick holders and
candles.
• Fragile or breakable items must be packed with cushioning material (i.e. bubble-wrap, foam, corrugate) around the top, bottom, and all four
sides to limit interior movement and protect against vibration, shock and compression encountered in transit
• Barware must be packed in inner packs of 4
• Delicate stemware pieces must be individually wrapped in bubble-wrap or 3/32” micro-foam in interior corrugated dividers in inner packs of 4
• Multiple fragile items packed in a carton must be separated with corrugate partition/dividers (no less than 1/8” thickness) to prevent internal
contact
• Dividers within an inner case must be longer than the item it is protecting to prevent internal contact with other items in the inner carton
• The space between the corrugate divider and the padded product (at its widest point) must be no greater than ½ inch (12 mm)
• A corrugate divider protecting the product in the inner carton in the master carton:
1/2" (12 mm) Maximum
• Beaded garlands (and all items with loose delicate pieces)
• Individually polybag or box (each item)
• Provide protective packaging (bubble wrap, paper, etc.) around each polybagged item
• Label the outside of each polybag with the style number
Lamps and lampshades
• All merchandise must be packaged as a selling unit, without any additional repackaging. Shades should be packaged with the lamp as a single
selling unit. Ticketing and packaging is to provide one UPC/EAN for the lamp with the base and shade packed in one carton
• Lamp necks must be protected by corrugate collars or Styrofoam forms
• Carton must have a bursting strength of 250 lbs
• Insert appropriate protective packaging material, (i.e. bubble-wrap, corrugate sheets, Styrofoam) to ensure items are secure within cartons
• Cartons must have equal product weight distribution
• Lampshade must be wrapped in a polybag
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 15)
Furniture
Includes, but is not limited to tables, chairs, ottomans, side tables, umbrellas, rugs.
• If multiple units are shipped in the same carton, separate with Styrofoam or corrugate
• Interior carton corners must be reinforced with corrugate, foam, or Styrofoam forms
• All furniture, including rattan and wicker pieces, must be shipped in a carton. Contact the Nordstrom Buying Agent or FRM@nordstrom.com for
exceptions
• Rugs must be folded and packed in cartons. If a rug cannot be folded, consult the Nordstrom Buying Agent or FRM@nordstrom.com for
packaging instructions
• Knock-down Furniture/Mirrors, glass top tables: Items requiring more than one carton (e.g. a bed and its components) must be marked with the
style on the carton in an ‘x of y’ format. Cartons should be numbered consecutively by PO for each DC. For example: if 3 cartons for a single
PO are shipping to DC 89 and 2 cartons for the same PO are shipping to DC 699, then:
Carton 1 for DC 89 will be marked as 1 of 3,
Carton 2 for DC 89 will be marked as 2 of 3
Carton 3 for DC 89 will be marked as 3 of 3
Carton 1 for DC 699 will be marked as 1 of 2
Carton 2 for DC 699 will be marked as 2 of 2
In such instances, only 1 GS1-128 carton label, on the lead carton, is required
• Component pieces must be protected with foam, bubble wrap, or corrugate to protect the items from damage during handling and/or shipment
• Large component pieces (bed rails, chair legs, table legs, etc.) must be wrapped with protective padding and shipped in a separate carton.
Securely cap ends of such pieces with bubble wrap, cardboard, or other appropriate padding material to protect the piece and
prevent potential injury in handling such pieces
• Items such as tile or glass top tables need special protection. Styrofoam or extra corrugate sheets must be added to prevent damage during
handling and shipment
• Mirrors/Framed Art to be double boxed, have corner foam cushioning and be labeled as ‘Fragile’
• Packing must allow for opening to inspect the piece inside, resealing, and shipping to the customer in the same box
• All hardware and assembly instructions must be in a sealed pouch or bag. Tape must not come in contact with finished surfaces of product
Merchandise Treatment
• If required, fumigate merchandise immediately prior to shipping. Fumigation documents should be sent with customs documents. U.S.
Customs requires fumigation for brass products. Apparel and textiles must be packed separately from fumigated items
• Merchandise that is prone to picking up odors or attracting vermin (e.g. brass and textiles) must be sealed and protected
• Humidity sensitive items (e.g. untreated steel) must be protected with a suitable corrosion inhibitor
Section 5: Packing Instructions by Merchandise TypeN P G P a r t n e r S t a n d a r d s ( P a g e | 16)
SECTION 6: PACKING METHODS
Packing Methods
Please pack according to the ‘PACKING METHOD’ code that is on the Purchase Order:
FLAT PACK
Flat Pack garments are folded flat in shipping cartons with no hanger inserted in the garment or in box.
ROLL PACK
Roll Pack: Garment rolled and tied:
• Women’s – 4 to 6 pieces rolled and tied together
• Men’s – tied individually
GOHF
GOHF: Garment on Hanger Flat (garment with VICS hanger inserted, flat in carton)
• Carton width must allow the hanger to fit squarely in the carton (not at an angle)
• Do not bind hangers together with rubber bands or other material
GOHW
GOHW: Garment on Hanger, Wardrobe (Garment on hanger, hanging in shipping carton).
• Do not use rubber bands or other material to bind hangers together.
• This pack type should only be used at the request of the Agent of Planner (rarely used)
Section 6: Packing Methods (FLAT GOHF GOHW GOHH)N P G P a r t n e r S t a n d a r d s ( P a g e | 17)
SECTION 7: CARTON REQUIREMENTS AND CARTON MARKINGS
Carton Strength (Master and Inner Carton)
The following box strength recommendations are based on packaging industry standards as well as experience based on what we see in our
Distribution Centers:
Carton Weight Carton Weight Bursting Strength Corrugate Type
(LB) (KG) (psi)
0-30.0 0-13.6 200 Single-wall (3 ply)
30.1-55.0 13.7-25.0 200 Single-wall (3 ply)
55.1-80.0 25.1 – 36.4 275 Double-wall (5 ply)
Single-wall (3 Ply) Corrugate Double-wall (5 Ply) Corrugate Liner
Liner Corrugated
Corrugated Liner
Corrugated
Liner
Liner
Corrugation direction should be maintained as shown below on all cartons for stacking strength.
Note: These standards are for both ‘master’ carton and ‘inner’ carton. Inner Carton - An inner pack refers to the quantity of product packaged
together inside the master carton. In many cases, when we receive an incorrect inner pack, the inventory must be repackaged.
Section 7: Carton Requirements and Carton MarkingsN P G P a r t n e r S t a n d a r d s ( P a g e | 18)
Carton Transit Testing
Nordstrom holds all suppliers and agents accountable to provide documentation upon request of Vibration and Drop testing in accordance with the
International Safe Transit Association industry standard test procedure, ISTA-1A & 1B.
Vibration test
A 45-minute carton vibration test: 15 minutes in the base down, 15 minutes in the side down and 15 minutes in the back down orientations. The
frequency of the test platform will be adjusted until the package just leaves the platform surface. 14200 cycles on vibration tables on 2 sides. The
frequency of the vibration depends on the size and weight of the products. However, normally will be around 200 cycles per minute.
Drop test
This test consists of a series of ten free fall drops from heights that vary with weight as noted below.
Package gross weight Drop Height
1 - 20 lbs (1 – 9 Kg.) 30 inches (76 cm)
21–40 lbs (10 - 18 Kg.) 24 inches (61 cm)
41 – 60 lbs (19 – 27 Kg.) 18 inches (46 cm)
Dropping sequence and Orientation of the impacts are as follows. Must be performed in the following order:
1. Most fragile corner
2. Shortest edge radiating from that corner
3. Medium edge radiating from that corner
4. Longest edge radiating from that corner
5. Flat on one of smallest surface
6. Flat on the opposite smallest surface
7. Flat on one of the medium surfaces
8. Flat on the opposite medium surface
9. Flat on one of the largest surfaces
10. Flat on the opposite largest surface
Note: Supplier may use the production testing application form when sending a transit package to the testing facility. This form is in the Quality &
Manufacturing section.
Carton Size and Weight Restrictions
FLS/Rack, Nordstrom.com and NRHL
Shipping carton may not exceed maximum dimension and weight listed below (Maximum weight allowed for fragile ‘Home’ product is 40 lbs):
Division Length Width Height Weight
FLS/Rack Maximum 36 inches (91.44 cm) 27 inches (68.58 cm) 30 inches (76.20 cm) 50 lbs. (22.68 kg)
Nordstrom.com* Maximum 23 inches (58.42 cm) 15 inches (38.10 cm) 17 inches (43.18 cm) 40 lbs. (18.14 kg)
NRHL Maximum 33 inches (83.82 cm) 20 inches (50.08 cm) 20 inches (50.08 cm) 55 lbs. (24.95 kg)
*Nordstrom.com cartons must be perforated for the creation of an opening on one end (with the exception of shoes);
Note: Maximum weight allowed for fragile ‘Home’ product is 40 lbs.
If the product requires cartons that exceed these maximum dimensions, suppliers must contact FRM@nordstrom.com for approval to ship with over
size cartons.
Section 7: Carton Requirements and Carton MarkingsN P G P a r t n e r S t a n d a r d s ( P a g e | 19)
Carton weight (in pounds) and dimensions (in inches) must be written on the outer carton in letters 1.5 inches (3.81 cm) for cartons that exceed the
maximum carton dimensions and weight listed above.
Pack in a manner that maximizes carton space and minimizes damage during shipping. Over-packing can cause carton bulging and under-packing
can cause carton crushing.
Nordstrom.com, NRHL and Reserve Stock
Additional requirements can be found in the Packaging & Labeling Standards in section 2.
Carton Sealing
Taping
Package closure must maintain interior cleanliness and ensure that contents remain intact during shipping and handling.
• Master Cartons must be sealed (top and bottom) with 3- inch (7.5 cm) patterned vinyl or paper reinforced C-TPAT approved security tape
• Use only ONE kind of tape.
• In a rare situation when a factory runs out of the patterned tape, and another tape must be used, the freight forwarder must be notified
• C-TPAT requirement: Use tape printed with a unique pattern or identifier such as factory name, or unique pattern, to discourage unlawful
opening of carton
• Do not use cellophane or plain clear tape
• Tape must be moisture/temperature resistant and have an adhesive quality that resists drying in transit
• Seal cartons in such a manner as to avoid gaps using the ‘H-seal pattern’ as shown below:
Metal Stapling
Do not use metal staples to seal individual cartons. Metal staples are acceptable for carton construction (manufacturer joint), not for carton closure
material. NOT ACCEPTABLE
ACCEPTABLE
Strapping
All strapping is prohibited. This carton-sealing method presents a safety hazard and may cause handling problems in the Distribution Center’s
automated conveyor system.
Section 7: Carton Requirements and Carton MarkingsN P G P a r t n e r S t a n d a r d s ( P a g e | 20)
Masterpack Guidelines – for Store Pack orders only
If individual store cartons are too small to be conveyable, the cases for multiple stores can be combined for one purchase order into a Masterpack.
Masterpack packaging is intended for exceptionally small items, (i.e. jewelry and accessories):
• Identify carton as Masterpack by writing or labeling ‘MASTERPACK’ (in English)
• Identify inner cartons of the Masterpack by writing the letter ‘M’ beside each GS1-128
(formerly UCC-128) carton label
• Inner cartons must be store packed and marked by store number
• Inner cartons must have a GS1-128 (formerly UCC-128) shipping label properly affixed
• Inner cartons must be made of shippable cardboard. Plastic bags are unacceptable
• The Masterpack (outer) carton must comply with the carton weight and dimension
requirements
Carton Markings
Full Line Stores/Rack/Nordstrom.com
In addition to the GS1-128 carton label (formerly UCC-128), one end and one side of each carton must be marked with the following information:
• DC (number)
• PO number
• Department (number)
• P.O. Type – see Glossary for explanation
• Store number (if Store Pack)
• Carton number (in x of y format - by DC/PO)
• Style/Color/Size – (human readable description)
• Total Pieces
• Country of Origin
• Port of Entry
• Gross Weight
• ‘Fragile’ (if applicable)
Notes:
• For Domestic shipments only, shipping with an ASN (advanced ship notice) and a GS1 128 label then there is no need for markings
• DO NOT place the Nordstrom name on the cartons
Section 7: Carton Requirements and Carton MarkingsN P G P a r t n e r S t a n d a r d s ( P a g e | 21)
SECTION 8: EDI REQUIREMENTS
Nordstrom Product Group supports Electronic Data Interchange (EDI). The intention is to eliminate all paper media by trading business electronically via
VICS EDI. Non-compliance of these guidelines may result in expense offset fees. These requirements apply to NPG shipments only. Additional
requirements for Nordstrom Full Line, Rack Nordstrom.com and NRHL can be found on www.nordstromsupplier.com in Business Basics Section 3.
NPG Required Electronic Documents
The following are the types of electronic data Nordstrom is using:
Document # Description
EDI 810* Invoice
EDI 850 Purchase Order
EDI 856* Advance Ship Notice with related GS1-128
EDI 860 – Domestic Only PO Change Buyer Initiated
EDI 997 Functional Acknowledgement
*All incoming documents must be
Notes: Nordstrom sends a 997 (functional acknowledgment) within 24 hours for any inbound file received; a 997 indicates receipt of a file only. Rack,
Full Line & Nordstrom.com drop ship suppliers should continue to follow existing EDI requirements. Above transactions apply only to NPG orders.
EDI Sender/Receiver ID’s NPG Only
• Invoices (EDI810), Remittance Advice (EDI820), Purchase Order (EDI850), Full Replacement (850FR), PO Acknowledgement (EDI855) – buyer
approval required, Purchase Order Change (EDI860) and Return Functional Acknowledgment (EDI997)
Qualifier : ZZ ID : NORDNPG
• Advanced Ship Notice (EDI856) – Domestic only and Return Functional Acknowledgment (EDI997)
Qualifier : ZZ ID : NORNPGA
• PASN Advanced Ship Notice - P856 - Carbon Copy Relationship (Foreign Only)
Qualifier : ZZ ID : NORDASN
• Canada IDs can be found in the Supplier Partnership Standards Section 2: EDI Requirements on www.nordstromsuppliercanada.com.
Third Party Service Provider Contact Information – Foreign Only
TradeLinkOne
US, Turkey, Europe and all other Territories: Asia Pacific:
Mr. Dan Entac – Managing Director support@tradelinkone.com
dentac@tradelinkone.com Tel: 852-9206-4205
Tel: 704-338-1688
Domestic Orders – Email FRM@nordstrom.com for a list of certified NPG Domestic EDI Providers.
Section 7: Carton Requirements and Carton MarkingsN P G P a r t n e r S t a n d a r d s ( P a g e | 22)
Advance Ship Notice Requirements
Non-compliance of the ASN guidelines here may result in expense offset fees. These requirements apply to the Nordstrom Full Line stores, Nordstrom
Rack stores, Nordstrom.com, Nordstrom.ca, NordstromRack.com | HauteLook.com and NPG Domestic.
Note: The Internal Vendor Number (IA) is the Nordstrom assigned Supplier Number or AP assigned Vendor Number. This information must be sent in
either the REF/IA or N1/SF
Consolidated ASN Requirements
Expense offset fees will apply if the following requirements are not met.
• One VICS 856 ASN with carton level information per shipment, per ship-to location (DC)
• Each ship notice must contain its own unique sub-bill of lading number
• The ASN must be transmitted and received by Nordstrom’s warehouse management system prior to the shipment’s arrival in the distribution
center
• Please reference the EDI 856 Version 4010 PDF document for mapping details
UPS ASN Requirements
• Nordstrom requires one VICS 856 ASN per carton for all UPS shipments
• The tracking number provided by UPS must populate the sub-bill of lading field (REF*BM segment) and the PRO number field (REF*CN
segment)
• The ASN must be transmitted and received by Nordstrom’s warehouse management system prior to the shipment’s arrival in the distribution
center
• Please reference the EDI 856 Version 4010 PDF document for mapping details
Masterpack ASN Requirements
In the event that small individual store cartons for multiple stores (going to the same DC or small single SKU cases going to Nordstrom.com) are
combined for one purchase order into a masterpack. Nordstrom maintains two masterpack ASN requirements depending on the mode of
transportation used:
Non-UPS shipments: ASNs for consolidated master-packed shipments must include the following:
• REF*BM (sub-bill of lading) segment containing the unique sub-bill of lading number.
• N1*ST segment containing the correct ship-to location (i.e. distribution center)
• N1*BY segment containing the appropriate store destination
• MAN segments reflect the correct GS1-128 case IDs for all the cases within each master case
• The outer (master) carton must be clearly identified by writing or labeling the word ‘Masterpack’ on the outside of the case with no GS1 label
UPS shipments: ASNs for consolidated masterpack shipments for UPS must include the following
• REF*BM segment (sub-bill of lading) containing the UPS tracking number
• N1*ST segment containing the correct ship-to location (i.e. distribution center)
• N1*BY segment containing the appropriate store destination
• MAN segments reflect the correct GS1-128 case IDs for all the cases within each master case
• The outer (master) carton must be clearly identified as a masterpack by writing or labeling the word ‘Masterpack’ on the outside of the case
Note: The BOL and Sub-BOL must consist of a maximum of 20 alpha and numeric characters; special characters cannot be used (i.e. -, \, /, *, etc.)
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