UK Partner Community Call - Business Applications - April 2020
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UK Partner Community Call – Business Applications April 2020
• Introduction (Gina Timm)
• UK Supporting Resilient Operations (Julia Scott)
• COVID-19 Customer Offers (Marie Abery)
• Customer Insights Partner Offer (Matt Woodford)
Agenda • 2020 Release Wave 1 Update (Kaila Bloomfield)
• Sources for COVID Updates for Partners (Angela
Evans)
• Q and A (All)
COVID-19
STAY PROTECT SAVE
HOME THE NHS LIVES
CMO UK Supporting Resilient Operations April, 2020
Global business will continue to prepare for a range of outcomes until stability is reached
CMO Marketing Insights (April FY20 Social Listening and Market Research)
WHAT IS THE CURRENT MOOD AMONG HOW MUCH IS COVID-19 REALLY HOW MUCH DO PEOPLE REALLY WHAT ARE THE TOPICS BEING WHAT IS DRIVING POSITIVE / HOW ARE COMPETITORS BEING
BUSINESS AND CONSUMERS? BEING TALKED ABOUT? WANT TO TALK ABOUT IT? DISCUSSED? NEGATIVE SENTIMENT? PERCEIVED?
Uncertainty and Confusion Lots – but it is still only one part Potential Fatigue and Need for Topics broadly falling into Skills, Increased Scrutiny with Desire MS currently viewed as a trusted
(economically + politically) Some of conversations (13% on Twitter) Trustworthy Advice Innovation and Trust for Pragmatism source of support, some capacity
global pockets of Optimism for questions
recovery emerging
• • Remote Working, Education, • Practical/informative topics • AWS praised for quiet support
Adapting to Survive, Support, • Greater focus in PS vs. • Appetite remains for
Thrive Skills more positively received of healthcare, but scrutinised
Commercial – Generic/ Public Sector topics but
overtreatment of employees
blanket statements from increasing desire for
• Recognition that business need to commercial orgs are less well “good news” Stories • Tech - How do I use Teams/ • Virtue vs. Values – people
focus as much on Internal Office/move my event online… care about how companies • Google seen as informative /
received.
treat people (inc. educational, but questions
processes as External • No more scaremongering
• People – Community spirit and employees), they care less raised over employee support
• Different industries are at
• Employee Well Being when companies talk (contractors)
Greater optimism in B2B varying stages of impact based • Micro-community focus -
businesses vs. B2C businesses on how they are being effected few but more focussed positively about themselves.
• Digital Accessibility / Digital • Others letting media talk for
e.g. immediate impact conversations.
• Whilst not at volume there is a anticipating impact and Divide • Capacity concerns – low them with Salesforce faring
recognition in businesses that this volume of conversation but well from this approach
expected recovery
is a catalyst new ways of working • Data Privacy and Security high impact.
Don’t Add to the Noise Stay Humble Be Helpful
Ensure digital communication
Audit our marketing execution channels promote helpful &
plans to respond effectively practical technology
implementation guides
Rigorous content audit to ensure
Turned on our Social Listening
UK Approach
Approach sensitive in market content (Case
channels to enable proactive
studies, In market campaigns,
response
promotions & partner alignment)
Define a Solution Marketing
Cancelled/ Re deployed all f2f
Framework to provide strategy to
events to digital & community
UK customer/partner/internal
execution
teams
1. Remote Working
2. Remote Solutions for Healthcare
3. Remote Learning
4. Customer and Citizen Services
5. Digital Inclusion
UK Solutions Framework
6. Remote HR management
7. Digital Marketing and eCommerce
8. Digital Supply Chain
9. Intelligent Security
10. Microsoft Technical Support
10 Solutions Report & Customer Journey
Microsoft UK Coronavirus Update Supporting Resilient Operations - Website
Link to report
Link to most relevant content,
focused on how we can
https://www.microsoft.com/en-gb/about/coronavirus/
support priority areas
Each solution shows content
pieces. More developed areas
will link to specific webpages
e.g. remote working &
education:
https://aka.ms/ResilientOperationsReport https://aka.ms/ResilientOperations
Tools to support you…
1. Email template to share the report 2. Leverage the framework with Social Media Guidance:
with your customers customers and tailor with your messaging
Recommendations
• Follow official Microsoft accounts to
keep informed
• Amplify the official Microsoft blogs and
share content
• Use an empathetic tone in all
communications
• Share tips on remote working and useful
features, without reference to COVID-19
3. Share your stories with us via
your PDM or Marketing Concierge Avoid
• Using COVID-19 or any other health
concerns as a means of promoting the
functionality of Microsoft software
• Appearing opportunistic by linking the
crisis to a sales or marketing action
• Using dramatic language such as “crisis”
or “pandemic”
OFT available by EOWBusiness Applications COVID-19 Business Response Marie Abery, April 3, 2020
Updated Business Applications COVID-19 Response
COVID-19 Response Management Business Response
Deliver fast crisis management tools Enable customers to adapt & meet environmental changes
• Crisis Management template: App template to • Enabling remote work for more types of workers:
assist crisis response teams to share news, publish Improved outreach with omni channel capabilities of
emergency contacts, and enable employees to Dynamics 365 Customer Service and improved
share status – Published 3/4 collaboration for front line employees through
Dynamics 365 Remote Assist
• Healthcare emergency response templates:
Templatized version of Swedish apps made available • Staying connected to customers: Increased
to any healthcare provider to manage bed counts, connection with customers remotely through D365
equipment, nurse staffing and COVID-19 patients – Sales + Teams; D365 Marketing
Published 3/26
• Aiding with retail business continuity: Enhanced
• Customer Service: Empower contact center agents capability to continue transacting with Dynamics 365
to provide consistent levels of personalized support Commerce; Dynamics 365 Fraud Protection
while working remotely
• Offer: Free 6-month usage for Healthcare,
Education, Government and Non-profit sectors:
Power Apps, Power Automate, Power Virtual Agents,
Power Portals *coming soon* Power BI
• Offer: Free 6-month usage Dynamics 365 Customer
Service (w/Remote Assist)Business Applications COVID-19 Response Offers
Power Platform Crisis Response Offer Power Platform Solutions
a. Free up to 6-month Web Direct offers for the products a) Healthcare Emergency Response Resource Tracking
below for organization in the Healthcare, Education, • Any healthcare provider can now implement the Emergency Resource Tracking solution
to manage emergency responses and equipment inventories, beds and staffing needs,
Government and Non-profit sectors and emergency leaders can leverage the decision support dashboard to make decisions.
• CDS Capacity will be added to the trials on the backend by engineering to • Implementation instructions here
make the experience production-level b) Crisis Communications
• Offer end in 6 months and customers can decide to buy Power Platform in • Employees can report a work status and make requests, and admins can use the app to
their preferred channel (EA, CSP, etc.) push updates, news including RSS feeds from the World Health Organization (WHO),
• No credit card is required to use trials – a significant friction point for The Centers for Disease Control and Prevention (CDC) or local authorities, or emergency
contacts to different locations—all accessible on the web, mobile, or in Teams
Edu/Govt especially and no customers will get a surprise bill in Month 7 as
would be the case with paid Web Direct SKUs • Implementation instructions here
c) Power Virtual Agents Crises Response Bot
b. Products included: Power Apps per user, Power • Helps people get to the information they need quickly in a chat interface you can
embed on any website. For example, a Crisis FAQ bot can help you address questions
Automate per Flow, Power Virtual Agents, Portals that employees are frequently asking, freeing time for managers to focus on other
priorities.
• Power BI to be added shortly
• Implementation instructions here
• N.B. RPA evaluated on a case-by-case basis
• Implementing a Power Platform solution in response to COVID-19, either a
Microsoft-provided template or custom implementation
• Includes all premium capabilities
© Microsoft Corporation Dynamics 365Business Applications COVID-19 Response Offers
Power Platform – Your Help
a) If you have Power Platform technical expertise and would like to volunteer
your time to these efforts, either to build new solution templates or assist
Microsoft engineering with customer deployments, please volunteer your
services via this form: https://aka.ms/ppemergencyresponsepartners
b) If you have built a COVID-19 related emergency solution that can be made
into a solution template or have best practices to share, please upload it to
the Power Apps Emergency Response Gallery available here
c) Visit the Microsoft Partner Network and leverage the assets and resources in
the Power Platform Emergency Response Kit. Please check the Emergency
Response kit regularly for new assets and updates.
© Microsoft Corporation Dynamics 365Business Applications COVID-19 Response Offers
Dynamics 365 Crisis Response Offer Helping Retail Business Continuity
a. Free up to 6-month product offers for the products and a. D365 eCommerce
segments below • Consumers are making changes to their shopping habits which are resulting in a
surge in demand for low or no contact purchasing options like digital commerce
• Available for all segments (Commercial, GCC, EDU, non-profit) and no contact delivery. D365 Commerce can help retailers optimize omnichannel
• Increased CDS capacity; no credit card required commerce capabilities and enable seamless online commerce.
• For fastest deployment current Finance & Supply Chain Management customer
• Available for all industries
(version 10.0.7 and above) & Adyen account preferred
• Up to 200 seats; anything above will require approval • e-commerce accelerator program including an “in a day” engagement to help
b. Product / offers retailers conceptualize and drive faster implementation of an e-commerce solution
(details TBC).
• Dynamics 365 Remote Assist - available free of charge for up to 6 months
b. D365 Fraud Protection
– Allows technicians to collaborate with colleagues and experts from different
• Help protect organisations from payment and account fraud on their ecommerce
locations, reducing travel and resolving some of the immediate obstacles facing stores as online sales rocket. The adaptive AI technology & fraud protection
us all. network continuously learns and adapts to new patterns from across the globe to
• Dynamics 365 Customer Service – 2 specific SKUs optimize protection in real-time.
– D365 Customer Service Enterprise (including entitlement to Customer Service • Dynamics 365 Fraud Protection can be integrated into any eCommerce store and
Insights & Virtual Agent for Customer Service capabilities. Entitlement to 2k does not need any other D365 solution to work.
Power Virtual Agent sessions and 100k D365 Customer Service Insights cases) • 60 day trial to optimize rules engine or straight to live with corporate engineering
– D365 Digital Messaging/Omnichannel (including Chat for Dynamics 365 support for the fraud management teams
Customer Service, 3rd party SMS, and future social messaging channels)
– Dynamics 365 Guides in discussion to have this as a reactive offer capped by
number of available Hololens devices
• Implementing in response to COVID-19, either a Microsoft-provided template or
custom implementation
© Microsoft Corporation Dynamics 365Business Applications COVID-19 Response Offers Cont.
Process Guidance
a. Offers to be applied for by a Microsoft employee. Info needed: Account Name, OMS Tenant ID, Partner, Products Needed, # seats,
# Logins/Page views for Portals, # environments, rationale for need
b. Request is evaluated and approved
c. Once approved, pre-created codes will be distributed and a request will be sent to engineering to add capacity on the backend
d. Global admin (customer) applies 6-month promocode to tenant (IMPORTANT: only the Global admin should activate the
promocode), engineering process adds capacity on the backend
e. A log of all tenants will be kept so it can be referenced 6+ months from now
f. Customers can choose to retain their environments after the six month free period is over. In this case, they will be required to
sign up for a paid subscription. If customers do not wish to continue using these environments after the offer period is complete,
they can choose to let the offers lapse and they will not incur any charges.
g. For any technical issues with provisioning contact BizAppsCOVID19Supp@microsoft.com
Open item:
• Open up request process for non-managed customers
• A partner self-serve request form will be launched on PartnerSource Business Center at a later date. Incoming requests should
expect a response within 24 hours
© Microsoft Corporation Dynamics 365Licensing & technical enforcement deadline extensions
Give customers more time to prepare for upcoming license transition and technical enforcement
a) Dynamics 365 Team Members: Existing Dynamics 365 customers who acquired the Team Members license prior to October 1, 2018
can continue to renew their existing Team Members subscription through December 31, 2020 (extended from June 30, 2020). Starting
January 1, 2021, all renewing customers will need to transition to the new Team Members license. See more info here
b) Dynamics 365 storage & prod/non-prod instances: Existing Dynamics 365 customers can continue to renew their existing storage
and prod/non-prod instance use rights through December 31, 2020 (extended from June 30, 2020). Starting January 1, 2021, all
renewing customers will need to transition to the new model. In the meantime, Dynamics 365 customers are allowed to use their
existing storage and prod/non-prod instances. See more info here
c) Dynamics 365 portals: Existing Dynamics 365 customers can continue to renew with their portal use rights through December 31,
2020 (extended from June 30, 2020). Starting January 1, 2021, all renewing customers will adhere to the new portal licensing use
rights. See more info here
d) Dynamics 365 Plan customers: Renewing Dynamics 365 Plan, Customer Engagement Plan, and Unified Operations Plan customers can
use qualifying offers to transition to attach model through June 30, 2021 (extended from June 30, 2020). See more info here
e) CSP and web direct auto-renewal extension: For Dynamics 365: All SKU’s above will auto-renew through Dec 31, 2020 (extended
from 6/30/2020). Prior to December 31, customers must create a transition plan to the new licensing models. For Power Platform:
Power Apps P1 and P2 along with Flow P1 and P2 subscriptions will auto-renew through December 31, 2020. Prior to December 31,
customers must create a transition plan to the new licensing model.
f) Technical enforcement extensions: Technical enforcement for Dynamics 365 Team Members licenses purchased or transitioned after
October 1, 2018 will come into effect on January 31, 2021 (extended from September 30, 2020). Review webinar (deck)
© Microsoft Corporation Dynamics 365Key Resources
https://cloudblogs.microsoft.com/dynamics365/bdm/2020/03/26/resources-and-support-for-our-global-customers-impacted-by-
covid-19/
https://www.microsoft.com/en-
gb/about/coronavirus/resilience/
https://microsoft.sharepoint.com/teams/AzureServiceExperience/Pages/Capacity.aspx
https://azure.microsoft.com/en-gb/blog/
https://blogs.partner.microsoft.com/mpn/responding-to-covid-19-partner-
guidance-and-resources/
https://blogs.partner.microsoft.com/mpn/responding-to-covid-19-microsoft-partner-network/
https://microsoft.sharepoint.com/teams/PartnerProgramsDigest/SitePages/partner-support-covid19.aspxDynamics 365 Customer Insights H2 To-Partner Campaigns March 2020 Matt Woodford
FY20 Customer Insights: To-Partner Campaigns
Pre-Sales Post-Sales
Envision Validate Purchase License Onboard Deploy & Go Live
Customer Adds Campaign + Customer Insights Deployment Factory
The CI Customer Adds investments is funding for Partners to identify and The Customer Insights Deployment Factory program funds post-sales activities to partners to
drive CI Customer Adds (CICA) engagements at scale deploy Customer Insights quickly and confidently, as well as train customers on its usage.
Pre-sales Activities supported:
You can choose to do a Customer Insights Training and combine it with either an assessment Post-sales Activities supported:
or a POC You can choose to do a Customer Insights Training and combine it with either a Post-Sales POC or a Deployment
• Customer Insights In a Day Training (only $1.5k)
• Customer Insights In a Day Training (only $1.5k)
• Assessment of the data design and determining the KPIs • Post-sales proof of concept (PoC)
• POC/Pilot – Ingestion of few data sources and creation of a few KPIs • Deployment
Payout for Customer Adds Campaign* Payouts for Deployment Factory*
➢ US$1,500 for 1 day of work ➢ US$1,500 for 1 day of work
➢ US$3,000 for 3 days of work ➢ US$3,000 for 3 days of work
➢ US$7,500 for 5 days of work ➢ US$7,500 for 5 days of work
+ ➢ US$20,000 for 14 days of work
➢ US$1,500 for Customer Insights In a Day (CIAD) training +
➢ US$1,500 for Customer Insights In a Day (CIAD) training
One activity of Customer Adds can be stacked with one activity of Deployment Factory and
one Customer Insights In a Day training
*MSX oppty ID needed to get the claim approved and paidCI Customer Adds Campaign
Offer Eligible Customers
The CI Customer Adds investments is funding for Partners to identify and drive CI Customer Adds (CICA) Only customers with new customer add
engagements at scale opportunities *
Partners must provide qualifying MSX
Offer Details – Opportunity ID
• Max Payout – US$7.5k + US$1.5k for CIAD = $9k
* Please have your PDM check on the Customer Add information
• PO needed for every claim before work begins
Payout Partner Eligibility Types of Activities Supported
Estimated $12k FY20 Billed
US$1.5K 1 day of work Partners who have attended CIAD training for Pre-sales Activities:
Revenue Customer Insights You can choose to do a Customer Insights Training and combine
Estimated $36k FY20 Billed • Active MPN ID number it with either an assessment or a POC
US$3K 2 days of work
Revenue • ECIF supplier certification
Estimated $100k of FY20 • Customer Insights In a Day Training (only $1.5k)
US$7.5K 5 days of work US partners with access to D365 Everywhere and D365 Adoption
Billed Revenue funds, will be eligible to receive funding for their US customers • Assessment of the data design and determining
beginning on April 15th (as PIE programs end on April 30th). the KPIs
• POC/Pilot – Ingestion of few data sources and
creation of a few KPIs
Public Sector customers would need to have an N&C signed before they can begin any engagement.
Next Steps Requirements
1. Request funding here • ECIF operation will request - Customer Signed
2. Customer Insights In a Day training content available on MPN here POE template via DocuSign after the partner has
completed the engagement and submitted the
3. Program Help and Support: ciadforpartners@microsoft.com
invoice
4. Attend Partner Readiness calls: Register here to attend the monthly office hours
• Work must be completed and invoiced by June
5. Please ensure that an approved purchase order and confirmation that work may start is received from Microsoft
15, 2020
prior to beginning any work on a project.Activities supported
Activity Description
Customer Insights In a Day Partner-led in-person or virtual trainings with a mix of architecture design and hands-on lab experience
Training to test drive Customer Insights.
Assessment Discovery and identification session of data sources and the insights the customer is looking to drive.
Delivered by a CIAD partner, an assessment would deliver a plan to determine the data sources and
fields that should be ingested as well as the insights that would be created
Proof of concept Configuration and Ingestion of a limited number of data sources and creation of limited number of
insights (measures and segments)CI Deployment Factory (CIDF)
Offer Eligible Customers
• Only customers with FY20 Customer Insights (CI)
The Customer Insights Deployment Factory program funds post-sales activities to partners to deploy Customer billed revenue
Insights quickly and confidently, as well as train customers on its usage.
Offer Details –
• Max Payout –$20k + $1.5K for CIAD = $21.5K max payout • Partners must provide qualifying TPID or MSX
Opportunity ID**
• PO needed for every claim before work begins
Payout Partner Eligibility Types of Activities Supported
To receive funding a partner needs to meet all of the criteria's Post-sales Activities:
Customer Insights In a Day
US$1.5K 1 day of work below:
Training You can choose to do a Customer Insights Training and combine
it with either a deployment or a POC
US$3K 2 days of work $12k of FY20 Billed Revenue • CIAD (Customer Insights in a Day) trained partner
• Active MPN ID number
US$7.5K 5 days of work $36k of FY20 Billed Revenue • Customer Insights Training ($1.5k for reselling)
• ECIF supplier certification • Post-sales proof of concept (PoC)
US $20K 14 days of work $100k of FY20 Billed Revenue US partners with access to D365 Everywhere and D365 Adoption funds, will be
eligible to receive funding for their US customers beginning on April 15th (as PIE • Deployment
programs end on April 30th).
Public Sector customers would need to have an N&C signed before they can begin any engagement.
Next Steps Requirements
1. Request funding here • Work must be completed and invoiced by June
2. Customer Insights In a Day training content available on MPN here 15, 2020
3. Program Help and Support: ciadforpartners@microsoft.com • ECIF operation will request - Customer Signed
4. Attend Partner Readiness calls: Register here to attend the monthly office hours POE template via DocuSign after the partner has
5. Please ensure that an approved purchase order and confirmation that work may start is received from Microsoft prior to completed the engagement and submitted the
beginning any work on a project. invoiceActivities supported
Activity Description
Customer Insights In a Day Partner-led in-person or virtual trainings with a mix of architecture design and hands-on lab
Training experience to test drive Customer Insights.
Post-Sales Proof of concept Configuration and Ingestion of a limited number of data sources and creation of limited number of
insights (measures and segments)
Deployment Configuration and Ingestion of data sources and creation of insights (measures and segments)Customer Insights Program offer stacking scenarios ROI calculation When stacking CI Customer Adds program and Customer Insights Deployment Factory with the same customer, keep in mind that the combined ROI from both investments must meet or exceed 5x. For example, an opportunity to increase Customer Insights billed revenue by $160,000 over 12 months - would qualify for up to $20,000 in total investment from both the Customer Adds and Deployment Factory program.
Proof of execution (POE) requirements
All ECIF-funded projects require the end customer to submit POE including the following requirements
POE will be sent to the end customer via DocuSign once the partner completes the engagement and submits invoice
1 Description of services 3 Electronic signature
Customers must include a description of the services received: • The customer contact listed in the SOW must sign the
• The description of services will be pre-populated in the POE POE in DocuSign to confirm the description of
template and customer must confirm whether the work was services and the activity start and end date
completed or not completed. The pre-populated description of • If the customer contact listed in the SOW is not
services comes from the Statement of Work signed between authorized to sign the POE, or if the customer would
the partner and Microsoft like to use an alternate signer for any reason, the
partner must email D365ECIF@microsoft.com to
2 Activity start and end date change the customer contact listed prior to POE
Customers must indicate the dates the activity started and ended: solicitation
• Payment cannot be released if work begins prior to 1. If the POE needs to be resent to an alternative
the date of PO approval or if work is not completed by the customer contact after the initial POE email, the
activity end date as reflected in the SOW customer should email the partner and identify the
• If work was completed offsite prior to or after the onsite appropriate signer. The partner can then request the
delivery, then the activity start and end dates should reflect the POE be sent to the appropriate contact by reaching
entire engagement, including onsite and offsite work out to D365ECIF@microsoft.comStay connected – support and resources
1 Visit the MPC page Extra resources
Information, updates, and announcements throughout FY20 at Microsoft Partner Network
Business Applications MPC • Customer Insights on MPN portal
2 Funding Request
Request funding here
3 Get tier 1 support
Program Support – ciadforpartners@microsoft.com
PO or Payment Status - D365ECIF@microsoft.com
4 Connect with the Partner Investments team
Register and Join Partner Investments office hours every month
aka.ms/cipartnerprograms.com2020 Release Wave 1 Update & Adjustments Kaila Bloomfield – Partner Technical Architect
Release Adjustments due to COVID-19
Release Wave 1 Virtual Launch Event: Save the Date - Thursday, April 2, 2020 8:00 – 9:30 AM Pacific
Solution Release Wave 1 Schedule
Includes: Finance, PMA, SCM and Commerce;
• Feature General Availability: No Change – April 2020
Finance, Operations, and • Auto-update Schedule: No Change – April 2020
Commerce applications • Auto-update Deferral Limits: Yes, customers can now defer a 4th update if
needed for the April release. Complete this survey or submit a request
to Dynamics 365 support request a pause.
Dynamics 365 Human • Feature General Availability: No Change – From 6th April 2020
Resources • Feature Auto Enablement: No Change – From 6th April 2020
Feature General Availability;
Dynamics 365 Business • New Subscriptions: No Change – April 2020
Central • Existing Subscriptions: Additional time provided to upgrade moving from 30
to 60 daysRelease Adjustments due to COVID-19
Release Wave 1 Virtual Launch Event: Save the Date - Thursday, April 2, 2020 8:00 – 9:30 AM Pacific
Solution Release Wave 1 Schedule
Includes: Marketing, Sales, Customer Service, Field Service, Project Service
Automation (PSA);
Dynamics 365 model- • Feature General Availability: No Change – April 2020
driven apps and Power • Feature Auto Enablement: Delayed to be starting from May 1, 2020 (region
Apps dependant)
• Optional Production Enablement: Yes, these can be enabled from April 2020 in
production
Includes: Marketing, Sales, Customer Service, Field Service, Project Service
License enforcement - Automation (PSA), Human Resources, Finance, PMA, SCM and Commerce;
Team Member licenses • Instances created before April 1,2020: Delayed until January 31, 2021.
• Instances created After April1, 2020: No Change – April 2020
Software Deprecation Dynamics 365 Customer Engagement legacy web client deprecation delayed by
Adjustments two months to December (Further info Here)Implementation Project Cost Management Options
When projects are paused or postponed what on-going costs can be reviewed?
Managed SaaS Applications Add-on Product Licenses Azure Hosted Infrastructure
Common Cost Location Common Cost Location Common Cost Location
• Data storage • Test Manager • Integrations
• Azure DevOps • Reporting
• Add-On Environments • Data Storage
• Power BI Premium • Event Management
• Error Handling
• Dev Environments
Cost Reduction Considerations Cost Reduction Considerations Cost Reduction Considerations
• Environment consolidation • User License Audit • Script Infrastructure Build &
• Environment shut down • License Consolidation Configuration
• Infrastructure Review &
ConsolidationSources for COVID-19 Updates for Partners Angela Evans
Gavriella Schuster Blog. CVP, One Commercial Partner
Responding to COVID-19: Microsoft Partner Network, 2 April, 2020.
• Competency Updates: If your competency anniversary date is between January 1 and June 30, 2020,
we are extending your existing competency or competencies through your next anniversary date in
2021. You will need to take action in Partner Center to take advantage of the extension.
• Cloud Business Applications Competency Updates:
• We have set a new date of April 1, 2021 for Partner Contribution Indicators (PCI) scoring for the
Cloud Business Applications competency to take effect as part of the requirements.
• Postponing the implementation of the baseline snapshot for the Functional Consultant metric in
the new Partner Contribution Indicators scoring from March 31 to October 1, 2020.
• Microsoft Partner Agreement
• April 2020 enforcement date has been pushed to later in 2020
• Training and Exams
• Digital testing centers, virtual events, Microsoft Learn.Gavriella Schuster Blog. CVP, One Commercial Partner (Cont)
Responding to COVID-19: Microsoft Partner Network, 2 April, 2020. (continued)
• Microsoft Inspire will be virtual
• SA Deployment Planning and Training Vouchers
• We’re extending active vouchers created prior to April 1, 2020 for an additional 90 days. And we’re
waiving the onsite requirement for delivery partners, allowing for remote Deployment Planning
Services engagements through 30 June 2020. No action is required from partners or customers
for these extensions.
• Go-to-market Services
• We’ve recently added new resources on the partner website.
Responding to COVID-19: Partner guidance and resources, 16 March, 2020. Updated April 2.
• Based on your feedback, updated to include the CSP Office 365 E1 Trial, which allows partners in
the CSP program to initiate and manage the experience.Next call: Thursday, 7th May 1pm (due to Bank Holiday
Friday)
In the meantime please continue the conversation in
our UK chat forum:
Thank you Aka.ms/MPCUKDynamics365 (call recording &
deck will be posted here)
Global Business Applications forum:
Aka.ms/MPCBusAppsSTRONGER TOGETHER – THE
UK DYNAMICS CHANNEL
Will McIntee – wmcintee@qbsgroup.comITEMS FOR DISCUSSION
State of Play Supporting Partners Threats/Opportunities
Very few outright customer For BREP Renewals – collect cash in Migrations
cancellations advance of renewal Cash is King
CRM users decrease per tenant Celebrate every success Maniacal focus on customer
ERP Users Steady Become experts in understanding communications – rhythm and
government assistance quality
Internal TrainingRemote working = A different way of working • Rhythm is essential • Have a daily huddle • Have virtual lunch breaks or coffee breaks • Don’t stay sat down for ages, stand and chat as well – also has an impact on your whole energy levels when communicating • Voice is good, but video is better! • Don’t feel guilty about stepping away 3-4-2020
Avoiding “Bingeyness”
Staying Fit, Fresh and Active
Get outside – fresh air makes all the
difference
Invest in a Yoga mat – get your
Downward Dog going
Jumping Jacks
Get moving – set Air squats
yourself a challenge Sit ups/press ups
3-4-2020QBS Group: The Dynamics Partner Fanatics • Will McIntee – wmcintee@qbsgroup.com • 07974 022984 3-4-2020
Questions? © Copyright Microsoft Corporation. All rights reserved.
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