TWO SHOW PREVIEW - biba2019.co.uk - BIBA 2019
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#BIBA2019 SHOW PREVIEW TWO biba2019.co.uk hack Including Principal Sponsor 19athon ybd YOUNG BROKER DAY TWENTY
BIBA ‘Leading the Way’ to Manchester Contents Welcome to the final preview issue before we meet up in May. Event Programme 3 As I’m writing this introduction, our Prime Minister has once again suffered a The Fringe Programme 4-6 major defeat of her meaningful vote on the Withdrawal Bill, and discussions Quiz Night 6 continue on the validity of a ‘No’ vote and on a possible extension to Article 50. Mental Health 7 So, while the country continues to wait, like many other business sectors we have to make plans for whatever future direction the country may take. Hack19 8-9 YBD 11 BIBA’s position on the Brexit Referendum was that we preferred to Remain in the The App 11 EU, but once the vote was cast we have kept entirely neutral on what has proved to be the most divisive issue of our age. And when considering our speaker Exhibition Floorplan 12 line-up, we also like to provide a balanced programme, which we believe we have Exhibitor List 13 achieved over recent years. Exhibitor Profiles 14 Away from politics, there is much more in the programme providing information, support and tips to make the most of your visit to Europe’s most popular Broker When & Where show. Innovation is once more, rightly, at the heart of the event, with our second Hackathon competition to find the best tech solution to brokers’ problems. This 15-16 May time the Hackathon will take centre stage in the entrance foyer, and delegates will be able to vote for the winning solution on the Thursday. Manchester Central Convention Complex Our other Keynote sessions will be looking at leadership, mental health and the economic health of the insurance sector with our Wednesday ‘Ask the Insurer’ Opening Times session. Innovation is also on the seminar programme, as is Claims, Regulation, Brexit and Access to Insurance. Plenty of variety on offer, all backed up by the Fringe programme, which is open to all visitors. Wednesday 08.30-18.00 Thursday 09.00-16.00 Don’t miss the launch of the new BIBA networking App, and take advantage of the extra networking opportunities it offers. You will be able to fix meetings pre-event and book half hour slots in the new Business Hubs. Follow Us So lots to get excited about! #BIBA2019 See you all in May. @BIBAbroker Steve White Chief Executive BIBA 2
Event Programme 08.30 Exhibition opens 09.45 Conference opens Welcome to BIBA 2019 Huw Edwards, BBC Broadcaster Opening Addresses Wednesday May 15 David, Lord Hunt of Wirral PC MBE, Chairman, BIBA and Steve White, Chief Executive, BIBA Leadership in Uncertain Times Baroness Manningham-Buller LG DCB 12.00 – 12.50 Seminar Sessions Claims, Innovation, Regulation 12.50 – 14.15 Lunch in exhibition hall 13.15 – 14.00 Fringe Sessions 14.20 – 15.10 Ask the Insurer Jon Dye, Chief Executive, Allianz Insurance Tulsi Naidu, Chief Executive Officer, Zurich UK John Neal, Chief Executive Officer, Lloyd’s Rob Townend, Managing Director, Aviva UK General Insurance Chaired by: Julie Page, Chief Executive Officer, Aon UK 15.30 – 16.15 Fringe Sessions 18.00 Exhibition closes 09.00 Exhibition opens 09.30 Opening up about Mental Health Thursday May 16 Freddie Flintoff MBE Professor Green Katie Piper Chaired by: DON’T FORGET Professor Tanya Byron YOU CAN CLAIM CPD 10.40 – 11.30 Seminar Sessions HOURS TOO! This logo demonstrates the Access to Insurance, Brexit, quality of the learning at Hackathon Final Presentations BIBA events and confirms they meet the CII member CPD scheme requirements. 12.10 What’s Next? The Rt Hon Boris Johnson MP 13.00 Lunch in exhibition hall 13.45 – 14.30 Fringe Sessions 3 16.00 BIBA 2019 closes
The BIBA Fringe programme gives every attendee the opportunity to extend their knowledge and pick up some useful tips and guidance, all free of charge. You may even earn unstructured learning CPD points by attending. All BIBA 2019 attendees are welcome to attend regardless of your ticket type, but you do need to book your place in advance. Visit biba2019.co.uk and choose The Fringe under the Visiting tab for more information. Wednesday May 15 13:15 – 14:00 Session 1 Broadening crisis cover to match evolving threats Davina Southwell, Regional Multinational Underwriting Manager, AIG James Morton, Regional Security Director EMEA, AIG Travel In a time of escalating risks around the world, organisations need Learning objectives: to ensure their people are adequately protected. People risks can encompass areas such as riots, stalking and physical assaults, and • Understand the changing risk landscape employees could face these risks at both work and abroad. • Convergence of BTA and Crisis cover Insurance needs to respond to this diverse and changing risk • Benefits of BTA, PA, and Kidnap and Ransom insurance landscape by bridging the gap between traditional Group Personal with the same carrier Accident & Business Travel polices and specialist Crisis insurance. Join Davina Southwell and James Morton to discuss the changing risk landscape and how insurers can adapt policies to offer clients broad and accessible protection. The digital age of insurance Joe Sultana, Managing Director, Broker Solutions Joanna Caskie, Head of Product, Applied Systems Digital transformation has converged technology innovation with Learning objectives: traditional insurance practices and revolutionised the insurance industry. Consumer reliance on digital technologies like mobile • Understand the business values to be gained by being a apps, social networking, and on-demand services, has created new digital broker expectations for instant consumption of products and services. • Appreciate the technology available for brokers to serve Combined with all new InsurTechs and investments from large today’s insurance consumer technology companies, like Google in Applied, the industry has • Consider the state of the industry from an InsurTech entered into its next chapter, The digital age of insurance. Join our perspective fringe session to learn why incorporating digital technology is key to transforming your business and leading the way in this new digital age. Differentiation outside of pricing – how else can we compete? Kelly Ward, Sales & Innovation Director, AXA Partners Guest speaker, Simon Binns, Fingopay Join the Sales & Innovation Team at AXA Partners, a leading global Learning objectives: provider of bespoke, innovative assistance-based services, to find out how you can differentiate your business outside of competitive • Identifying your point of differentiation pricing. With revenues dropping, everything comes down to price – • Ensuring buy-in from your business’ stakeholders but is there another way? • How to practically utilise new revenue-generating Included in this interactive session: techniques • Competing through differentiation • A case study demonstrating differentiation in another market • Effective embedding of the differentiation process The rise of insurance blackspots Guest speaker, Consumer Intelligence. Hosted by Premium Credit Lack of adequate insurance cover continues to be a major industry Learning objectives: issue. Rising premiums mixed with poor cash flow are often seen as the key reasons, but what are the drivers of this issue and how • Gain industry knowledge can the industry help manage and reduce it? Consumer • Appreciate market trends Intelligence, the UK’s leading insurance data analytics and market • Understanding of risk research firm, will share their unique insights into the rise of ‘insurance blackspots’ in this session hosted by Premium Credit. 4
Wednesday May 15 15:30 – 16:15 Session 2 Leading the way in mental health Richard Washington, Product and Proposition Director, Bupa UK Insurance Mental health is undisputedly one of the biggest issues of our time. Learning objectives: Whether it’s family, friends, neighbours or work colleagues, the chances are we all know someone who is affected. Join the Bupa • Learn how the mental health landscape is fringe session to learn more. changing and key drivers • Understand the associated human and business costs • Appreciate that the time to act is now, and the work Bupa are doing internally and externally to lead the way The evolution of terrorism insurance Stephen Coates, Chief Underwriting Officer, Pool Re The past 12 months has seen a watershed moment for terrorism Learning objectives: insurance in the UK, with the extension of the Pool Re scheme to cover terrorist events that do not involve damage to property. • Understand the dynamic nature of the terrorism threat Pool Re will explain the background to this important change, the and the way insurance propositions respond changes to the contemporary threat that necessitated the amendment • Examine the changes Pool Re have made and the way to coverage and why policyholders should buy cover. We will also these might feed through to product propositions examine the wider threat and insurance landscape in addition to the • Identify the key threat drivers, recent terrorist activity work we are doing on risk management and mitigation. and some non-emergent risks Understanding SMEs cyber risk exposure Dr Mark Hawksworth, Global Head of Cyber & Technology Specialist Practice Group, Sedgwick At BIBA 2019, Sedgwick’s award-winning cyber specialist Learning objectives: Dr Mark Hawksworth will explore the attitudes and behaviours of insurance brokers and SME businesses towards cyber risk and • Understand the impact of cyber risk on cyber insurance. SMEs • Reflect on the difference in attitudes between brokers The session will unveil the results of exclusive research on the and SMEs towards cyber risk actual/perceived gap between current cyber policies being provided and the understanding of the risks facing SMEs. • Identify how brokers and cyber insurance providers can optimise their relationships with SMEs Major issues such as the increase in email manipulation and ransomware are changing the nature of risk, which is leaving some cyber products behind. The biggest threat arises when the policyholder is expecting reimbursement of their financial loss when, in fact, there is no cover in place. 5
Thursday May 16 13:45 – 14:30 Session 3 Public trust in insurance broking A panel of market experts hosted by Matt Hall, Society of Insurance Broking, CII Public trust in insurance broking is a fundamental element Learning objectives: underpinning the prosperity of the entire sector. Confidence and trust are the foundation of successful relationships between • What is trust and how do we define it? brokers and their clients. Without trust in the products, services • How do we measure it and improve it? and ethics of our profession, we have nothing. • What is it that makes consumers trust a business and Following on from last year’s launch of the CII Public Trust Index, how can brokers demonstrate their integrity to the and the ongoing work of the Society of Insurance Broking’s New market? Generation Programme, this panel session will consider the key questions. Primary care at the centre of customer engagement in a changing market Nick Malhomme, Managing Director, Medical Solutions UK How can insurers and brokers help tackle one of the largest Learning objectives: challenges affecting the UK population and improve positive customer engagement? • Learn about the scale of the changes and associated problems in primary healthcare It has never been more difficult to access an NHS GP. Almost a access third (20.7 million) of the UK population are dissatisfied with • Understand how you can improve customer engagement access to their NHS GP. Indeed 32% wait a week or more for an in relevant and impactful ways appointment (NHS England 2018 Satisfaction Survey). • Discover an opportunity for differentiation and growth Find out how primary care services are changing and the solutions available in the private sector that can help you improve customer engagement across an ageing demographic. Using data and Artificial Intelligence to drive stronger business outcomes Emma Duckworth, Client Data Science Lead, Outra Nick Henthorn, Chief Revenue Officer, Outra In this session we will explore the practical application of combining Learning objectives: data, Artificial Intelligence and technology to demonstrate how it can support more effective decision-making, improve the customer • Learn how to gain competitive advantage experience and increase profitability. You will learn how to gain through making complex data usable competitive advantage through making complex data usable, how • Discover how to embrace AI to drive the maximum value to embrace AI to drive the maximum value out of data, how to out of data, how to predict customer behaviour and predict customer behaviour and potential value and how to improve potential value and how to improve the customer the customer application process whilst controlling risk. application process whilst controlling risk How much do you think you know about Manchester? Get ready for the Wednesday Quiz Night with these warm-up questions! 1) Which famous Suffragette leader was born in Moss Side? 2) Which code-breaker spent many years at The University of Manchester, conducting ground-breaking work on computer science? 3) What new diet was invented by William Cowherd in 1815 (in Manchester!) The clue’s not in the name… 4) What was the name of the radical orator who spoke at a public meeting on the 16th August 1819, which deteriorated into the Peterloo Massacre? 5) The first artificial waterway in Britain runs through the centre of Manchester. What is its name? 6) Which renowned scientist, who invented the Atomic Theory, has a Library and a Street named after him? 7) What is the name of the thinnest material known to man, invented at the University of Manchester in 2004? 8) The very first Railway line went from Manchester to which other City? 9) What herbal tonic was invented to provide drinkers with ‘Vim and Vigour’? 10) Which Conference Centre won three prestigious awards in 2018? 6 Answers on page 12
Mental Health - The Big Talking Points Professor Tanya Byron This year BIBA is holding a Keynote discussion on underfunded. With mental health charities folding it’s a Thursday morning with a panel of famous faces who have postcode lottery in terms of whether you will or won’t all got a story to tell about their mental health. Joining make it onto the waiting list. Freddie Flintoff MBE, Professor Green and Katie Piper is clinical psychologist Professor Tanya Byron. Tanya is “Reducing stigma needs to be approached alongside the perfect speaker to chair this debate having public pressure to make early intervention a key specialised in health psychology for over twenty years government priority in order to ringfence monies allocated in the NHS and private practice before becoming a to mental health services as otherwise they will be (and are) consultant at an in-patient unit for juveniles with severe spent elsewhere.” mental health issues. Tanya is also a broadcaster famous for presenting BBC’s Little Angels, Teen Angels and The House of Tiny Tearaways and she answers readers’ What is the biggest thing you’ve learnt questions and problems in a weekly column in The Times. yourself when overcoming personal challenges? As a warm-up to the session at BIBA we wanted to get Tanya’s professional thoughts on the current state of “I developed post natal depression after the birth of my mental health awareness in the UK. second child (Jack, now 21). I became extremely anxious, unable to leave the house and inexplicably tearful, sensitive and overwhelmed. I would not accept it was What issues surrounding mental health PND and it took close friends to intervene and get me to are you looking forward to bringing to the see it before I accepted medication and support. As a discussion? practitioner then, I somehow couldn’t accept ‘it’ would happen to me. As a practitioner now, I am extremely glad “There is a mental health crisis and we track this in the it did as it helped me gain insight into the reality of a rising number of children and young people presenting crippling mental health condition but also develop the with mental health difficulties. In my almost thirty years of humility to recognise that no one is immune - not even clinical practice I am seeing greater numbers presenting those of us who understand and treat.” in crisis, suicide rates increasing, the vulnerability of men highlighted by the fact that 78% of annual suicides are male, and the highest rates of self harm in Europe. With 1 in 4 people estimated to be affected “Why? Does the world feel more perilous and on the by a mental health problem this year, what verge of crisis? Are we living lives of fear and is your advice for someone who might be hypervigilance as we digest the constant 24/7 struggling with their mental health? multi-platform news media cycles of global tragedy? “If your body was in pain or not working properly you’d go Have we become paranoid and therefore over protect our to your GP with questions and there is no shame in doing young by raising them in captivity and so deny them so. We need to take the same approach with our mental developmentally vital childhood experiences that develop health as we do with our physical health. Mental health resilience? problems can affect anybody at any time for a variety of “What does the current mental health crisis tell us about interlinked reasons: biological, psychological, social, how we live our lives and how we have to adapt? How environmental, genetic. We can get flu, we can break our do we improve early intervention to prevent chronic leg, we can get cancer. We can also develop depression, conditions?” anxiety, OCD and other mental health challenges. We all have a back story and if we need help to navigate the narrative of our life when we feel stuck or unable to What more can be done to lift the stigma function or even not wanting to exist any longer, we on mental health? should feel able to do so without fear of judgment, dismissal or shame and have all the resources available “Open dialogue particularly amongst, and for, men who to us to access the treatment and support we deserve as struggle with the perceived shame of mental health early as possible.” difficulties. Let’s start education in primary schools to enable children to understand how our brains work and how to manage our minds - help them understand: you don’t have to believe everything you think. Come and hear more in the Opening up “BUT eliminating stigma is risky if it creates more demand for services that are already understaffed and about Mental Health Keynote Session on Thursday at 09.30. 7
“ Innovation in Action: It Takes a Team innovation for brokers, to help them thrive — not just ” I’m delighted to be involved in Hack19. survive — in today’s environment of profound and Creativity is key to any successful business, fast-moving changes in customer needs and attitudes, enabled and driven by Tech. The and insurance is heading towards a ‘hackathon’ technique is a powerful tool for technological tipping point. I’m looking innovation that BIBA believes should be in every forward to seeing what we can come up with broker’s toolkit. 2018 showed what can be achieved to help us drive innovation in our market. on real-world challenges, with the right support, a huge dose of competitive energy, and endless supplies of coffee, sticky notes and Haribos! Nick Houghton, JM Glendinning Group & Head Judge, BIBA Hack19 Aiming for the same quality of viable ideas this time around, means the right support for our Hackster By the time you’re reading this preview, we’ll be just teams is essential. This year, that extended ‘team’ five weeks away from BIBA 2019 and Europe’s includes top-class Data, Design and Solutions biggest insurance gathering in its well-loved home of experts; a small group of hands-on Hack Mentors (all Manchester Central. BIBA’s Hack19 is designed to individuals from insurers and brokers, who are doing be even more accessible to all delegates. It is a key innovation as part of their ‘Day Job’); and of course, part of BIBA’s long-term campaign to demystify our 2019 Judges. Meet The Judges Nick Houghton Tshidi Hagan Meera Last Kath Mainon Steve White MD Programme Director Programme Manager COO Chief Executive JM Glendinning Group Startupbootcamp TechNation Claims Solutions BIBA Head Judge InsurTech Davies Group Our Judges are a diverse bunch, but they’re all the customer at the heart of it. We need to improve agreed on how much they are looking forward to that customer experience and outcomes to defend being involved in Hack19. “I'm personally passionate against new distributors of insurance stealing our about building connections between the insurance lunch!” All our Judges agree that innovation is at industry and enabling technologies” says least as much about mindset and culture as it is TechNation’s Meera Last. “The Hackathon about technology. “I agree innovation in our industry environment is perfect for exposing the industry to should mean us finding ways to improve the new ideas, and encouraging a more entrepreneurial experience for customers” says Mainon, “And that spirit in a traditional industry.” Kath Mainon of Claims can be through technology, or through creative Solutions, Davies Group adds: “I’m looking forward thinking in relation to our processes and the to May because I believe that as an industry there is customer experience.” Talking specifically about massive potential for us to innovate and improve, and InsurTech as a source for broking innovation, because I believe fun, competitive environments TechNation’s Last thinks it could — and should — can be a great way to generate and develop mean being free from legacy infrastructure challenges. excellent ideas.” “It’s all about finding new ways to provide value for customers”, she says. Head Judge Nick Houghton is clear about why broking innovation is so important: “Hardwiring Five weeks and counting … we can’t wait to insurer back office to broker back office doesn’t see what our Hackster Teams come up with directly improve the customer experience! If in May! 8 innovation is going to work for us, it has to have
hack 19athon TWENTY It’s a tough job, but, someone has to do it! Who wins? This year’s Hacksters will have hands-on support from You help us decide Hack Mentors, including Nic Hartley of Ecclesiastical and Ajay Mistry of Brokerbility, both Hacksters in 2018. This year, you’re part of the ‘team’, too. Our We asked them, and some of the other 2019 Hack Judges’ job will be to select three finalists from Mentors, for their top tips for this year’s teams… our eight competing teams at the end of Day 1 (Wednesday 15 May). These three finalists will present their solutions to conference delegates Nic Hartley, Head of Business at 10.40 on Day 2 (Thursday 16 May), and you will Improvement & Innovation, Group then help decide who wins. Strategy, Ecclesiastical and part of 2018’s highly-commended team ‘TechKnows’ “Spend as much time as possible on identifying and defining the problem before you go into solution mode. Make sure you create a powerful pitch that tells the story of the journey you went on as a team, and how your idea solves the problem identified in the brief.” Simon Johnston, Head of Marketing, Travelers “One of the great advantages of an external hackathon is that you get to witness different working styles, capabilities and technologies — and to meet new people. To make the most of this, be sure to take the time to talk with the teams around you (if they let you!) and make full use of supporting resources and experts.” Ajay Mistry, Partnerships Director, Brokerbility and part of 2018’s winning team ‘Spotlight’ “This is a business task so you need to consider the combination of insurance technical knowledge, technology and your sales/ marketing strategy, not just focus on one. And keep focusing on how your idea will ultimately benefit the end-customer/user!” Ruth Polyblank, CMO, Insurance & InsurTech “Avoid scope creep! Focus on solving one problem well before looking at broader solutions and functionality. A comprehensive and workable solution to a defined problem is much more compelling 9 than a collection of ideas without an execution plan.”
YBD – A must for Young Brokers Where else can you learn We caught up with Liam Gray, about the up-and-coming Head of Research and Partner tech trends in the industry Management at Startupbootcamp from experts who know InsurTech who is one of our their stuff, network with panelists for the YBD Demystifying InsurTech session. He gave us a peers who share your quick preview of what he’ll be raising interests, find out how in the session. to be involved in the BIBA Young Broker What are the biggest hurdles in the sector that initiative, visit the technology may be able to help with? “Well I refer to largest insurance any technology that can have an application in the exhibition in Europe AND have the chance to hear insurance industry as InsurTech. I know this is very broad, but in my experience, many propositions and technologies from and question UK music legend Professor Green? potentially have an insurance use-case. There are tons of If you work in a BIBA member firm, are aged 30 or under efficiency gains to be realised through the use of and want to enhance your knowledge then YBD is perfect technology. Although insurance is first and foremost a for you. Similarly, broker principals we encourage you to people business, there are so many opportunities for us send along the brightest and best in your brokerage so to automate/streamline mundane tasks.” they can become rising stars in the industry. How can you see innovation and technology Meet your Young Broker Ambassador over a coffee in the changing in the years to come? “Inevitably, technology morning – they are perfectly placed to offer advice on will advance significantly in the years to come, but what I how BIBA can help you succeed further in the industry. think will also change is people’s attitude towards it. For You also have the chance to speak to the winner of this example, searching the web or ordering an Uber on a year’s Young Broker of the Year award and find out what it smartphone has become commonplace and I can takes to win the coveted prize – perhaps you will want to imagine something similar happening in the insurance enter next year! industry. Soon technology will fit so seamlessly into our working lives that we will get huge benefits from it but What better way to end a busy day than with a well barely notice we are using ‘tech’ at the same time.” deserved drink with your peers at Revolución de Cuba bar, just a 3 minute walk from the venue. Email our Manchester Young Broker Ambassador Bethan to let her know you’ll be attending bethan@vistainsurance.co.uk ybd YOUNG BROKER DAY To find out more and to book your place, click on Young Broker Day under the Visiting tab at biba2019.co.uk How to get even MORE from BIBA 2019 Want to easily pre-arrange meetings with those exhibitors you don’t want to miss? Want to connect with people in the hall with similar interests and expertise to you? Want to make use of our new Business Hubs for private meetings? Want to start open discussions on industry topics to hear opinions from within the industry? You can do all this and MORE with the new BIBA networking App. If you’re looking for a quick way to plan your itinerary, network with those around you AND engage in live polling and Q&A in the conference sessions, then the BIBA networking App is for you. This is an added benefit to attending BIBA 2019 that you won’t want to miss. Look out for an email about downloading the App, coming to 11 your inbox soon.
Europe’s largest insurance trade show! TOILETS Business Business Business Business Business Business Business Private SEATING 1 CATERING 1 SEATING 2 CATERING 2 Hub 2 Hub 3 Hub 4 Hub 5 Hub 6 Hub 7 Hub 8 REGISTRATION A10 A16 A38 A40 A42 A44 A48 A56 A58 A60 A68 A70 A74 A76 A78 A80 A82 A50 SELF REGISTRATION A20 A30 PRIVATE CATERING 3 SEATING 3 B11 B19 B41 B47 B49 B51 B53 B57 B61 B63 B67 B71 B75 B77 B79 B81 B83 B84 B88 B90 B92 B42 B60 B68 B12 B71 B74 B76 B78 B2 B10 B18 B20 B28 B30 B38 B40 B48 B50 B58 B80 C83 C85 C87 C91 C93 C15 C41 C69 C71 C75 C77 C79 C38 C48 REGISTRATION C10 C18 C60 C64 C70 C74 C76 C78 C80 C82 C2 C20 C30 C40 C50 C58 SEATING 4 MAIN D11 D19 D39 D41 D63 D69 D71 D77 D79 D81 CATERING 4 ENTRANCE BADGEHOLDERS D20 D70 D74 D80 D82 D84 D86 D88 D76 D78 BADGEHOLDERS D2 D10 D28 D30 D40 D48 D50 D58 D60 D68 E25 E71 E75 E77 E79 E81 E83 E85 E87 E89 E90 E30 E38 E58 E60 E68 E70 E74 E76 E80 E2 E8 E10 E20 E40 E50 SEATING 5 E1 F31 F39 E59 F63 F71 F73 F77 F81 F83 BIBA STAND F51 F1 G1 F2 F10 F14 F24 F32 F36 F54 F58 F64 F68 F70 F74 F76 F78 F80 F8 F20 F30 F38 F40 F50 F60 F88 G15 G19 G25 G27 G31 G33 G55 G59 G63 G69 G71 G75 G77 G79 G81 MEDIA ZONE Private G2 G4 G8 G10 G20 G22 G26 G28 G30 G32 G34 G50 G52 G56 G58 SEATING 6 CATERING 5 TOILETS TO/FROM TO/FROM TO/FROM CONFERENCE SESSIONS CONFERENCE SESSIONS CONFERENCE SESSIONS AND ADDITIONAL SEATING AND ADDITIONAL SEATING SEATING 7 Where to go for great hospitality and excellent prizes? Every year we are blown away by how much time and If you’ve dreamt of flying first class then visit the THB effort exhibitors put into the artistry of their stands and the UK Risk Solutions stand C18 where they’re hosting amazing give-aways they have available for delegates. The drinks in their first class Flight Bar. exhibition can only grow with the continuing support from exhibitors and sponsors so please make sure you allow A great competition on the baseball-themed time to visit as many stands as possible in order to see Allied World stand E80 to win a pair of tickets to the their demonstrations, network, learn and maybe even win MLB London Series New York Yankees v Boston a prize or two! Red Sox at the London Stadium. It might just be your lucky day. The BIBA Exhibition is so full to the brim with hospitality opportunities that you’ll be spoilt for choice. At time of Premium Credit will be holding their annual drinks going to press here are some of the exciting things reception on stand F20 at 3pm on Wednesday open to all! exhibitors have planned for you: Head to the Sedgwick stand C70 and test your speed Try your luck on the crane grabber machine on the on their Neuron Race game! Broker Direct stand B83 where you could win a BD See if you can spot any famous faces on the Close Bear or even a £1,000 holiday voucher! Brothers Premium Finance stand F10… Quench your thirst at the On Insurance stand B67 with Ecclesiastical and Ansvar on stand C40 are doing a a selection of fruit-based cocktails on Wednesday prize draw with a difference – enter to win a donation of and if you’re peckish on Thursday, they will be serving £2,000 to the charity of your brokerage’s choice. pastries to keep you going. Miller Insurance Services on stand B75 have a Fortnum & Mason luxury hamper to give away. Quiz Answers from page 6 1) Emmeline Pankhurst. 2) Alan Turing. 3) Vegetarianism. 4) Henry Hunt. 5) Bridgewater Canal. 6) John Dalton. 7) Graphene. 8) Liverpool. 9) Vimto. 10) Manchester Central of course! How did you score? 0-4 You probably think Manchester is in Yorkshire 5-8 You know a lot more about Manchester than the average football fan 12 9-10 You’re either Neil Jenkinson (BIBA’s quiz master) or you looked them all up on Google
Exhibitor List Exhibitor Stand Exhibitor Stand Exhibitor Stand Exhibitor Stand ABACUS B53 Collinson F59 Insurance Post E76 Pukka Insure E8 Acasta European Insurance C64 Compass D20 Insurance Times G34 Purple Partnership F30 Acturis F24 Coplus G27 Insure Apps F83 Q Underwriting D28 AGB Risk Control Services F70 Covéa Insurance C50 Insure Telematics Solutions D70 QBE D50 Ageas D10 Cover.Net C78 Intasure F32 QuestGates G32 AIG D40 CPP Group UK E83 Integra Insurance Solutions C93 Quotall D78 AllClear Travel Insurance G19 Crawford & Company B41 International General Quotezone.co.uk B57 Allianz Insurance E10 Cyber+Insure A16 Insurance (IGI) B60 R&Q CRS F14 Allied World E80 DAS UK Group F39 Jackson Lee Underwriting B10 Ratcliffe Underwriting F58 Alternative Risk Management E77 Davies Group B50 Jewellery Claims Plc B81 Renovation Plan F81 Altruisk E1 Direct Commercial B19 Legal & General D41 Renovation Underwriting E75 AmTrust International Direct Insurance LexisNexis Risk Solutions C58 Rentguard E89 Underwriters C71 London Market E81 Lloyd's D60 Road Runner F81 APC London Market B68 Dive In A80 LMI Group G59 RPost UK C75 Applied Systems E60 DTW1991 D19 Lockton Companies B40 RSA E20 ARAG F8 DUAL D48 Lorega B28 Rural and Commercial Arch Insurance D71 Ecclesiastical and Ansvar C40 LV= Broker D30 Holdings D77 Aspray B88 Eckoh C83 magenta insurance D82 S&P Global Market Aviva C20 Ensurance UK B80 Managing General Agents' Intelligence F64 AXA E40/F40 ERS C2 Association D81 Sedgwick C70 Azur Underwriting D74 ES Risks G10 Manchester Underwriting SEIB Insurance Brokers E74 Barbican Protect E30 eviid B42 Management B48 Sequel Business Solutions G15 BDElite D76 Financial Conduct Authority A70 Markel B2 Servca C85 Beazley D11 Firetrace G77 Marmalade D80 Smithers Purslow A40 Bexhill UK A48 Fireward G69 McLarens B58 SSP F38 BIBA E90 Flood Excess G31 Medical Solutions UK G25 Stride Group E71 Blink Intermediary Solutions B49 Flood Flash G30 MGB Insurance Brokers F36 THB UK Risk Solutions C18 BNP Paribas Personal Finance D68 Flynet B74 Miller Insurance Services B75 The Floow D88 Bollington B47 Folgate Insurance Company C48 Momentum Broker Solutions G20 The Insurance Charities A76 British Engineering Services E68 Geo Underwriting D39 Motor Insurers' Bureau G55 Thompson & Bryan F54 Broker Direct B83 Gibraltar Finance E79 MS Amlin B18 Tokio Marine HCC C30 Broker Network E25 GIROUX B76 National Gift Card Europe G26 Tokio Marine Kiln C30 Browne Jacobson B78 Granite Underwriting D69 National Windscreens B12 Trakm8 A50 Bupa C38 Griffiths & Armour C15 NIG D2 Travelers B11 Bureau van Dijk E70 Hadleigh Breakdown F68 NMU B30 U-Sure C82 Camberford Underwriting C82 Healthcare International F78 Novidea C41 Value Checkers G28 Carpenters Group D79 Hiscox A30 NSL Telecoms B71 Vantage Protect C91 CFC Underwriting B38 Home & Legacy F2 Oakleafe Claims C80 Vasek Insurance C60 Charles Taylor C76 Horizon Underwriting F74 On Insurance B67 Verisk B77 Charles Taylor InsureTech C74 Horizonscan C79 Open GI C10 VisionTrack A10 Chartered Insurance Institute E50 HSB Engineering Insurance F31 Opus Underwriting G79 Vodafone Automotive UK F77 Chaucer E38 HUGHUB F73 Outra E87 We Are Guernsey F76 Chubb F50 i-Wonder F60 Pearson Ham A58 Websure B61 CIR Magazine G75 Insight by Confused.com C87 Pen Underwriting E2 Worry+Peace F1 Citynet Insurance Brokers D63 Insly C77 Plum Underwriting C82 Yutree Underwriting C69 Close Brothers Premium Insurance Against Dementia A74 Polaris UK F71 Zurich Insurance A20 Finance F10 Insurance Age E76 PolicyPlan B51 Zywave G33 “ CLS Risk Solutions G50 Insurance Business B84 Pool Re D58 CMR Insurance Services A82 Insurance Industry PremFina E58 CNA Hardy B20 Charitable Foundation A78 Premium Credit F20 Exhibitor Stand Exhibitor Stand Exhibitor Stand Exhibitor Stand Manchester Central CEO Shaun Hinds said: It’s always rewarding to be recognised by industry peers for the work that we do, and the awards reflect the hard work of the whole Manchester Central team. We’ll continue to improve our offering and are looking forward to welcoming BIBA back 13 to the venue in May.
Looking forward to meeting you at BIBA 2019 Our exhibitors share some of their plans for this year’s show LV= Broker Principal Sponsor Stand D30 We’re looking forward to being back at this Aviva year’s BIBA Conference and we’d love to see Stand C20 you on stand D30. Don’t miss this opportunity to hear all about our exciting personal lines developments and discuss how we can work As a proud broker champion, we have a number of products and together. Our stand is always a hive of activity, propositions to help suit your every need – whether you’re looking with friendly faces from across the business, to win new business or retain existing clients, we’re the insurer so come and say hello while you’re at the that is truly on your side and by your side. show and let’s talk business! Hosting our stand on the day will be members of our exec team Follow us on Twitter @LV_Broker to get the latest updates. and a wide range of experts from across the business. Our stand is a place for great conversation and great coffee and we look forward to welcoming all brokers. Come and talk to us over the two days about what’s top of mind for you so we can help further support you and your business in 2019. Follow our BIBA conversation on Twitter @AvivaBrokerUK AXA Close Brothers Premium Markel Stand E40 Finance Stand B2 Stand F10 We’re excited to see you at BIBA, come say Markel is one of the UK’s leading providers of hi on stand E40. We’ll have representatives sector propositions with a long history of With BIBA 2019 fast approaching we are from 5 AXA businesses, so no matter what innovation in the SME market. This year we making our finishing touches to what we hope your insurance need, we’ll discuss how we will be presenting our integrated SME, Care will be a memorable stand experience for can best help you to grow your business and and newly launched Technology propositions delegates. There’ll be entertainment with a support your clients. that combine award-winning insurance with couple of famous faces, complimentary outstanding tax, legal and business We want to talk about the topics that really drinks, and of course a chance to speak consultancy. They’ve been developed to help matter to you – so whether that’s product directly with our Exco. our intermediaries and partners maximise their and service related or market and competitive advantage, develop new revenue We’d like to invite brokers of all sizes to visit regulatory focused, we want to know what streams and grow their SME client base. us on stand F10 to discover how our issues are keeping you up at night. renewed technology and service focus can Come and visit us on stand B2 to discover Send your suggestions to benefit you and your customers. how our unique SME focused combination marketing@axainsurance.co.uk and our of insurance, tax and legal services We work with 1,700 brokers across their experts will be on hand to give you peace can transform your relationships with your 2,000+ offices, to help more than 2.4 million of mind. customers. businesses and customers spread the cost of their insurance premiums. 14
Exhibitors BIBA 2019 QBE Polaris UK Zywave Stand D50 Stand F71 Stand G33 QBE – Business insurer. Polaris is the UK’s General Insurance Zywave leads the insurance tech industry with e-trading body whose aim is to promote the most expansive portfolio of sales QBE knows what it takes to meet the effective e-trading. management and client delivery solutions insurance and risk management needs of available. Through its deep expertise and companies - from complex specialty risks to The Polaris ProductWriter suite and Polaris unparalleled content offering, Zywave simpler e-trading solutions. In partnership with Standards allows the market to deploy provides partners with solutions that brokers, we work hard to understand our e-trading products effectively and through deliver business efficiency, effectiveness clients’ businesses to both provide the cover imarket we help over 2000 brokers to e-trade. and insights. they need and find ways of helping them minimise their exposure to risk. Our risk Our new Sandbox proposition simulates More than 5,300 brokerages worldwide - management and rehabilitation experts focus todays e-trading environment, enabling including 1 in 3 top 100 UK brokerages - use on helping clients improve their risk profiles industry innovators to test their new e-trading Zywave solutions to drive sales & marketing, and on enabling them to benefit from reduced concepts prior to launch. enhance client services, achieve organic claims frequency and costs. Talk to us at Whether you are a broker, insurer, insurtech growth, and improve risk management and stand D50 to find out more. or MGA, visit us at stand F71 to find out how business support with clients and prospects. www.QBEeurope.com we can help your e-trading plans. Acturis On Insurance NIG Stand F24 Stand B67 Stand D2 Acturis is the leading, award winning At On Insurance we understand how Whether your focus is complex commercial Software as a Service provider to the important it is for you to protect your clients risks, eTrading or schemes business, we'd like insurance industry. by providing the right package of services. to hear about your plans for 2019 and beyond. So join us for some NIG-style The Acturis SaaS Platform is an administration, If you're a broker or dealership, enhance your hospitality on stand D2. Talk with our Senior distribution and underwriting platform used by customer offering and increase your revenue Executive team, catch up with your local insurance brokers and underwriters and now with our competitively-priced, market-leading contacts and find out more about NIG's has over 20,000 users across over 450 UK insurance policies. We offer a large range of exciting developments. sites. Acturis supports both personal and products to suit your company and client commercial lines and leads the way in needs. We look forward to seeing you there. real-time integrations between Brokers, Insurers and MGAs. So come and visit our team on stand B67. On the first day, we’ll have a range of cocktails, Acturis won the Insurance Times Business with orange juice and pastries on day two to Partner of the Year for 2018 award, in keep you going. We look forward to addition to several industry Service Provider welcoming you to stand B67. of the Year awards and the British Insurance Technology Award. The Acturis Group also includes NIS, ICE Insuretech, Acturis Deutschland. 15
Exhibitors BIBA 2019 DAS UK Group Bureau van Dijk AIG Stand F39 Stand E70 Stand D40 DAS UK Group – Leading the Way. When you need to understand the companies Experiencing a loss can be a devastating in your ecosystem, you’ll benefit from a certain experience. However big or small, AIG’s We'll be showcasing DAS Connect, our approach. With information on around 300 priority is to resolve your claim as quickly as quote and buy portal that enables brokers to million companies we are the resource for possible, whilst providing you with the quote, buy, adjust and renew their DAS company data. personal and proactive support you need to commercial legal expenses products online. get you or your business back on your feet. Our products help you: The products, which have been tailored to the Not only will we help you when a claim specific needs of different businesses, • find companies by their year-end so you occurs, but we will also help you mitigate provide cover for issues such as employment can pre-empt policy renewal dates potential claims in the first place. Through our disputes, property protection, personal injury, • enrich the data you hold on companies with global claims data, fraud trend analysis and legal defence and tax protection, as well as our up-to-date financials expertise around new exposures, we help to access to other legal services and helplines. reduce and manage your risks more • Do third party due-diligence and At BIBA we will once again be sharing a on-boarding to help minimise risk exposure effectively. Visit us on stand D40 for more stand with HSB Engineering Insurance, information. another member of the Munich Re family, so • find companies who need to increase their come and connect with us... cover - see our fixed and current asset figures and details of land and buildings, year on year. Acasta European Insurance Times Vasek Insurance Insurance Stand G34 Stand C60 Stand C64 Brokers, visit Insurance Times on stand G34 Step into the home of specialist property to add your voice to the new Five Star insurance at BIBA, where Vasek Insurance is At Acasta, we specialise in scheme Ratings, which reveal what brokers really think inviting you to take a seat in its lounge. From underwriting across the UK and Europe. Our about their insurer and etrading partners. non-standard construction to a wide range of flexible and innovative approach to underwriting unoccupied property scenarios, Vasek has allows us to create tailored products. Our It’s your chance to see what other brokers are become the go-to insurer for many brokers product range includes Warranty, GAP, saying and to share your views and comment looking for exceptional cover for their Excess Protection, Wedding, Breakdown and on the service you’ve received. customers. The team will be on hand to Surety Bonds, all of which can be adapted to You’ll also be able to find out more about the explain how you can benefit from Vasek’s suit your needs. As well as these, we also new Ratings Reports and microsites, which market-leading products and services, as well offer ATE insurance on both a delegated and are available exclusively to Insurance Times as offering you the chance to find the key to bespoke basis. We have an experienced team subscribers, take advantage of our special the door – join in with Vasek’s 21st year for of underwriters who are happy to review any show subscriptions deal for new subscribers the opportunity to win fantastic prizes! new products and schemes you may have in mind. Our team can also help in transferring and to pick up copies of our special BIBA your current scheme across to Acasta. dailies. 16
Exhibitors BIBA 2019 Giroux Citynet Sedgwick Stand B76 Stand D63 Stand C70 Inundated with spreadsheets? Overrun by Citynet is a wholesale Lloyd's broker and Find out how our Broker 1 team can help you manual processes? Struggling with your leading supplier of specialist products and deliver an unbeatable service to your clients data? services to insurance intermediaries throughout and get ahead of the curve with an update on the UK & Ireland. Founded in 2000, Citynet our digital technology. Get in front with the It's time to speak with GIROUX. trades without restrictions throughout the latest cyber SME research **EXCLUSIVE** Analytics isn't just for large insurers. London market, enabling our team to focus its results to be released at BIBA 2019 – and GIROUX's breakthrough Analytics-as-a-Service energy on sourcing innovative solutions to make sure you’re first in line for one of our data platform will help you enhance unusual challenges and hard-to-place risks. cordless charger giveaways. underwriting profitability and commission, Whether through our exclusive schemes or Test your speed on our Neuron Race game – maximise capacity and improve efficiency our market-leading services, our objective is winner takes all – and head to C70 at 4pm using data insights. It's time to future-proof to build a sustainable business that promotes on Wednesday to join us for beers and your business and boost productivity by long-term growth over short-term profit. It is bubbles at our drinks reception. shifting valuable resources away from data our excellent service, integrity and specialist processing and towards data analysis. knowledge that underpins our culture & Sedgwick – the leading edge @BIBA 2019. stands testament to how we handle your Experience it first-hand. Visit GIROUX at stand B76, where our experts will guide you through how our business. powerful data platform works - and show you what it can achieve for you and your business. www.giroux.co.uk Quotall Altruisk Managing General Agents’ Stand D78 Stand E1 Association Stand D81 Quotall's cloud-based, full-cycle, comparative Altruisk is a specialist consultancy and e-trading insurance software platform enables training provider focusing on the management The Managing General Agents’ Association Insurance Brokers, MGA’s and Insurers to and control of insurable risk: (MGAA) is a UK based, not-for-profit e-trade any general insurance product • Property (fire & perils). association dedicated to representing MGAs. through multiple channels anywhere in the • Business interruption / business continuity We work to increase understanding of the world. planning. role and contribution of MGAs in the overall Out of the box, our insurance software system • Casualty (EL / PL / Products, including insurance market. Our Membership has delivers full, online quote, buy and self-service claims defensibility). grown to 136, writing in excess of £6 billion capabilities allied to a fully-functional • Health & Safety. GWP. insurance back office. Our unique product • Motor fleet. We are joined by Members: Castel Speciality, build facility provides you with complete • Accredited training (including IOSH / Corin Underwriting Ltd, iprism Underwriting product control and fast build times for real NEBOSH / CITB courses). Agency Ltd, Platinum Underwriting Ltd, Plus speed to market with no system downtime. Risk, Ptarmigan Underwriting Agency and • Tailored e.Learning. Sutton Specialist Risks Ltd. Come and speak The system is modular and fully integrable with third party software allowing clients to As former brokers / underwriters we are to them on stand D81. tailor our solution to meet their business focused on using Risk Management to help: More information about the MGAA can be needs. • Brokers win new business / retain & grow found at www.mgaa.co.uk existing accounts. • Insurers deliver profitable insurance portfolios. Find out more and have a gin & tonic with us on stand E1, alternatively search www.altruisk.com 17
Exhibitors BIBA 2019 CFC Underwriting Stride Insurance Group RSA Stand B38 Stand E71 Stand E20 CFC is a specialist insurance provider and Specialist Property Owners provider Stride RSA is committed to making insurance easy. pioneer in emerging risk. We offer a broad Insurance Group, invites you to meet the team range of commercial insurance products on stand E71. We work in partnership with you to provide purpose-built for today’s risks, and we’re added value services that set us, and you, obsessed with service. We respond to over Stride brokers place Property Owners apart. As one of the world’s longest standing 90% of broker enquiries in 24 hours or less! business on our panel of A-rated insurers, general insurers, we can help you grow and which now includes Hiscox, and our MGA win more business. As the BIBA scheme provider for cyber, CFC Portus Underwriting. has one of the largest cyber underwriting and The challenges facing a UK business have claims teams in the world. Our award-winning We’ve been around since 1973 so we know become a hot topic in recent news. We cyber insurance products are trusted by more how to keep brokers happy. We’re dedicated provide peace of mind and help protect your than 40,000 businesses worldwide. to giving first-class service, and with no policy customers through enhanced and tailored fees or agency support commitments you’ll underwriting, expert risk management and an Visit us at BIBA 2019 to meet our find working with Stride refreshingly different. award-winning claims service. underwriters and learn more about our market-leading insurance products for SMEs. Learn the benefits of an agency and try our Visit us at stand E20 to meet the team or Wheel of Fortune, where every spin is a discuss our product portfolio. winner – we look forward to meeting you at BIBA 2019. Plum Underwriting National Gift Card Europe AGB Risk Control Services Stand C82 Stand G26 Stand F70 Plum Underwriting provides specialist home Attract. Reward. Retain. Replace - with plastic Are you a Broker wishing you had an in-house insurance products to brokers throughout the and digital gift cards! risk consultancy team but lack the resources UK and Republic of Ireland. to provide one? We hope to see you at BIBA 2019 to tell you Voted the UK’s No 1 MGA in the Insurance how gift cards from brands including Amazon, AGB provides solutions on a flexible cost Times MGA Survey 2018, we have a proven iTunes, M&S, Next, River Island, Gap, basis for risks on property and casualty & has track record for exceptional service, TK Maxx, Homesense, National Trust and Zizzi an experienced team who can provide you underwriting expertise and the ability to say will help you connect, engage and get Risk Consultancy services and Health & ‘yes’ where others say ‘no’. commercial results within your acquisition, Safety support direct to your customer across retention, rewards and loyalty programmes, the UK and Ireland. We’d be delighted to meet you at BIBA 2019 not to mention insurance replacement. so we can talk to you about our refreshing AGB has a reputation for providing quality underwriting approach to complex or difficult We are gift card experts and we will work with surveys and risk consultancy services to home insurance risks. you to understand your needs and goals, Brokers, Insurers and MGA’s since 2001. putting together a gift card programme that Whether you’re an existing partner or would delivers results. Come and have a chat with us at stand F70. like to discuss becoming one, please come and say hello to our teams at stand C82. Discover more at www.ngc-group.co.uk and stand G26! 18
Exhibitors BIBA 2019 Camberford Underwriting LMI Group Renovation Plan Stand C82 Stand G59 Stand F81 Camberford Underwriting provide innovative Technical advisers and the team that brought Are your clients planning to undertake specialist insurance products with value you BICalculator.com LMI Group are pleased construction, renovation, conversion work to pricing and exceptional service. to launch PolicyComparison.com at this their property? Then Renovation Plan is the years’ BIBA conference. specialist insurance scheme for you! Whether Operating on a trade focus basis, we provide the project is large, small, residential or a wide range of commercial insurances PolicyComparison.com boasts real time commercial properties we have three levels including Security, Contractors, Leisure and comparisons across a vast number of classes of cover to choose from which can be tailored Care sector risks. Aligned with our including; Combined and Package, Cyber, to suit your client’s needs. underwriters’ in-depth knowledge and Liability, Home and Motor among others. expertise in each insurance sector, is a strong With well over 1000 current and detailed Why Specialist Insurance? commitment to a personal service to and comparisons on the site it has never been through our retail brokers. easier for you to shift the discussion with your • Restrictions may apply on a standard clients from price to advice and coverage, property insurance policy e.g. ‘Unoccupancy Whether you’re an existing partner or would protect yourself from potential E&O claims by Clause’ or ‘Contractors Exclusion’ like to discuss becoming one, please come identifying derogation’s in cover. and say hello to our team at stand C82. • Standard property policies do not include cover for the new fixtures, fittings and new work - ‘Contract Works’ • Optional extra covers are available such as Employers Liability, Hired in Plant. Chaucer Allied World Ecclesiastical and Ansvar Stand E38 Stand E80 Stand C40 Leading specialty insurer Chaucer is Allied World Assurance Company Holdings, Join our team of experts and find out more delighted to be exhibiting at BIBA again, and GmbH, through its subsidiaries, is a global about our specialist insurance for Art & we look forward to welcoming new friends provider of insurance and reinsurance Private Client, Charity, Education, Faith, and old to our stand E38. solutions. We operate under the brand Allied Heritage, Real Estate and Schemes. World and have supported clients, cedents We provide smart, straightforward risk and trading partners with thoughtful service Enter to win a donation of £2,000 in our solutions for UK brokers and MGAs through and meaningful coverages since 2001. charity prize draw. our insurance company in Dublin, or through Lloyd’s. We are a subsidiary of Fairfax Financial We are a commercial business with a Holdings Limited, and we benefit from a charitable purpose, making a difference in We offer a comprehensive range of marine worldwide network of affiliated entities that lives of people across the UK. That’s why we and property specialty products, including allow us to think and respond in do our prize draw a little differently too! Enter Lonham, our Cargo and Freight Liability non-traditional ways. Our capital base is for a chance to win a donation of £2,000 to specialists in Ipswich. strong, our solutions anticipate rather than the charity of your brokerage’s choice. If you would like to arrange a meeting, please react to changing trends, and our teams are contact fiona.merton@chaucerplc.com. We focused on establishing long-term look forward to seeing you at BIBA. relationships that are mutually beneficial. 19
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