Tranz Metro keeping impressive time

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Tranz Metro keeping impressive time
THE

                                                                                                             STAFF NEWSLETTER
                                                                                                                    Issue 243 | 22 May 2014

          INSIDE                      Tranz Metro keeping impressive time
                                      Tranz Metro’s overall on-time performance is            within 30 minutes of the quake and the entire
                                      tracking at 94% for the year to date.                   network was cleared for operation by Saturday
Making the best of it
                                                                                              morning. Trains were running within 30 minutes
TranzAlpine going from strength to    “That’s an extremely impressive result and
strength, p4                                                                                  of clearance.
                                      means we’re well on track to match last year’s
                                      94%. As we’re already 45 weeks into the                 “These rapid recoveries were a reflection of the
                                      financial year we might even beat it by a nose          high standard of professionalism achieved by
                                      this time,” says Tranz Metro Manager, Scott             Tranz Metro and KiwiRail’s Track and Structures
                                      Brooks.                                                 teams. It is also due to these high standards of
                                      Cancellations were also tracking at 0.9% —just          service that our on-time performance continues
                                      0.1% off last year’s final tally of 0.8%.               to track so well,” says Scott.

                                      “These are remarkable results when it is                When the leading causes of delays are
                                      remembered that both this year and last we              compared with the previous end-of-year results
                                      were hit by some of the worst storms in decades         the year-to-date results are impressively similar.
                                      as well as a significant earthquake,” says Scott.       This year just 1% of trains have been cancelled
                                                                                              and 4% delayed as a result of weather and
                                      Between June and July last year the Wellington
                                                                                              earthquakes. Last year the figures were 2% and
                                      region was hit by a series of severe storms.
                                                                                              5%. In each year, speed restrictions accounted
                                      On all occasions, Track and Structure teams
                                                                                              for zero cancellations and just 9% of delays.
                                      worked 24 hours around the clock and had the
                                      network back up and running in record time.             Overall time keeping in and out of Wellington
Get focussed                          On Friday 16 August, the region was hit by two
                                                                                              Station is tracking at 94% — exactly the same
Staff survey starts soon, p5                                                                  as last year’s end-of-year result. By line, the
                                      earthquakes registering 7 and 9 on the Modified
                                                                                              results are 95% for Hutt, 94% for Johnsonville,
                                      Mercalli (MM) scale. Any earthquake greater
                                                                                              95% for Kapiti and 74% for the Wairarapa line
                                      than MM 7, requires services to be suspended
                                                                                              which still faces challenges.
                                      while track inspections are completed. Track
                                      and Structures Teams were out on the track                                           Continued Page 4.

Clean up gathers
momentum
Check out the latest progress, pp6-
8

                                       Tranz Metro's on-time performance is tracking at 94%
Tranz Metro keeping impressive time
One group, one business,
                                                 one family
                                                 –   fathers    and       sons   and   even   Our role as leaders is to improve our
                                                 grandfathers – that I realised, more         business every day. I want all employees
                                                 powerfully than quite ever before, how       to see themselves as working for the
                                                 unique our business is. We are a rarity      KiwiRail brand and being committed to
    Peter Reidy, Chief Executive
                                                 – we are an inter-generational business      turning the business around. I want you

                                                 in an era of impermanence and change.        all to be proud to wear the KiwiRail logo
                                                                                              and be part of a winning organisation.
   I recently got to travel on the TranzAlpine   The evening was also an experience
   and during my trip I took the opportunity     that brought back a flood of memories of     We are New Zealand and we are growing
   to spend a couple of hours in the driver’s    my own railway family. My grandfather        New Zealand but we can only do that as
   cab with Locomotive Engineer, Kyle            joined New Zealand Railways as a             one group, one business, one family.
   Swainson.                                     porter at Waiuku in 1902. After returning    To do that we have to break down the

                                                 from WW1, he re-joined Railways as a         silos and start seeing ourselves as truly
   Kyle enjoys his work and the synergy
                                                 guard and for many years, starting at        one business and not just one part of a
   between man and machine was evident.
                                                 3 o’clock each morning, did the Herald       larger group. To achieve this we need to
   He was a man at ease in his role and
                                                 run from Auckland to Hamilton and            have a sense of urgency. We need to be
   proud of what he did. The reasons were
                                                 back. The connection did not stop there.     ready to make some tough decisions.
   not hard to discern.
                                                 My great uncle had been a railways           We’ll have to collaborate. We’ll have
   Kyle told me he came from a railways                                                       to demonstrate leadership and build a
                                                 supervisor and worked on the Raurimu
   family. His father had been an LE and                                                      winning team throughout New Zealand.
                                                 spiral for five years.
   other family members had also worked                                                       It’s about working together as one
   for railways. He’d never had any doubt        My father always said ours was a railway
                                                                                              business to deliver the outcomes our
   in his mind that he’d be an LE because        family. As a child I was enchanted and
                                                                                              stakeholders expect and we aspire to.
   rail was just part of the family.             amazed by the stories about how hard
                                                 his father had to work. The 20s and 30s      We have unique strengths as a business
   These family connections are important                                                     and a huge amount of pride in what we
                                                 were not easy times for anyone and the
   to Kyle. He mentioned that the Lynwood                                                     do. On that wintry evening at Lynwood,
                                                 railways was no exception. They worked
   Railways Social Club was holding                                                           that sense of pride filled the room and
                                                 hard to deliver to their customers every
   its AGM on Saturday and invited me                                                         animated a hundred conversations. The
                                                 day in the most difficult of times. They
   along. At the Social Club, I got to meet                                                   men and women there saw the business
                                                 were, my father said, always proud to be
   Kyle’s father and a lot of other current                                                   as just one big family – and that’s just
                                                 a railways family.
   and retired LEs. The buzz of the place                                                     the way my grandfather would have
   was railways and talk of lifetimes spent      That sense of family – of being a part
                                                                                              seen it.
   working in an industry with which many        of the KiwiRail family that now stretches
                                                                                              It’s now our task to build that pride and
   still had family connections.                 back 150 years – gives our business
                                                                                              sense of family throughout the business
                                                 enormous strength. Our business is
   Families that were proud of these                                                          and   deliver   for   future   generations
                                                 linked across generations and those
   connections and proud of where they                                                        what, through hard work and unfailing
                                                 precious connections can help drive
   worked. In these times, where labour                                                       commitment, past generations have
                                                 it forward. We are heirs to a proud
   mobility largely defines business, this is                                                 delivered to us.
                                                 heritage. We are stewards of assets and
   highly unusual. It was while talking with     heritage that we must improve for future     Peter Reidy
   these railway folk, active and retired,       generations.                                 Chief Executive

KiwiRail Staff Newsletter                                             2
Tranz Metro keeping impressive time
On-time Performance                                                                                                                     12 May - 18 May 2014

  PREMIER FREIGHT                                                               On-time / early               Late, within 15 mins                       Late

       Service                Origin             Destination             Mon            Tue        Wed        Thur         Fri            Sat           Sun
          210                 WGTN                   AUCK                 18             75          0         42          -28            NA             NA
          211                 AUCK                  WGTN                  30             24         -29         1          -50            NA             NA
          215                 AUCK                   PNTH                 30             94          9          -2           0            NA             NA
          216                  PNTH                  AUCK                 -22           140         -26        51           44            NA             NA
          217                 AUCK                  WGTN                  -25            10         -76        -66         -85            NA             NA
          218                 WGTN                   AUCK                 NA            NA          16         -52         -73            NA             NA
          219                 AUCK                  WGTN                  NA             38          9         13           -1            -55            NA
          712                 CHCH                  PICTN                 -96           -88        -107        -87         -33            NA             NA
          717                 PICTN                  CHCH                 NA            -50         -18        -72         -50            -35            NA
          718                 CHCH                  PICTN                 -50           -10         -12        -42         -45            NA             NA
          719                 PICTN                  CHCH                 NA            -15          -1        11           27            -25            NA
          915                 CHCH                   DNDN                 18            -10         14          2          -26            NA             NA
          919                 CHCH                   INGIL                -20           -49         -29        -33         -47            NA             NA
  • Premier trains on time arrival performance decreased to 87% from 96% over the same week, 2013 vs. 2014
  • The majority of delays were caused by loco failures.

                                                                                On-time / early               Late, within 15 mins                       Late

        Service               Origin             Destination             Mon            Tue        Wed        Thur         Fri            Sat           Sun
          200                 WGTN                   AUCK                 NA             3          NA         NA           -5            NA              23
          201                  AUCK                 WGTN                 112            NA          NA         33          NA              15            NA

          803                 CHCH                   GMTH                 15             0          35          0           0             -13             -7
          804                 GMTH                   CHCH                 20             0          45          0           47             0              0

                                  The Coastal Pacific is not running over the winter period.

          700                 CHCH                    PTN                 NA             NA         NA         NA           NA             NA             NA
          701                  PTN                   CHCH                 NA             NA         NA         NA           NA             NA             NA

                                                                > 95% On-time                     < 95% Not achieved     *W
                                                                                                                           e determine a train to be on time
                                                                                                                          if it is within 5 minutes of timetable

   All Tranz Metro Services                                              Mon            Tue        Wed        Thur         Fri            Sat           Sun
   Arrival and departure from Wellington Station
                                                                         95%           93%         92%        85%         96%            96%            96%
   within 5 minutes of timetable

                                                                                > 93% On-time                < 93% Not achieved

          Ship                  Origin – Destination                     Mon            Tue        Wed        Thur         Fri            Sat           Sun
       Arahura                      WGTN – PICTN                        100%           100%         83%        67%        17%            83%           100%
        Kaitaki                     WGTN – PICTN                         75%            75%         50%        50%        75%           100%            NA
     Stena Alegra                   WGTN – PICTN                          NA             NA        100%       100%       100%           100%           100%

KiwiRail Staff Newsletter                                                          3
Tranz Metro keeping impressive time
Tranz Metro keeping impressive time
                     Continued from Page 1.               results were 96% for the Hutt, 93% for           closely for both years confirms that we
                                                          Johnsonville, 95% for Kapiti and 80% for         have sound systems in place and are
For key morning arrivals into Wellington
                                                          Wairarapa. The average for key morning           providing passengers with an increasingly
Station, the average on-time performance
                                                          arrivals was lower at 84%. The top on time       consistent and reliable service. The Tranz
is running at 86%. The top performer is
                                                          performer was service 6209 on the Kapiti         Metro and Wellington Metro Maintenance
currently service 2615 on the Hutt line with
                                                                                                           Depot teams are doing a great job and
a year-to-date average of 96%.                            line which came in with an end-of-year
                                                                                                           this is clearly evident in the year-to-
                                                          average of 94%.
This compares favourably with the end-                                                                     date results,” says Deb Hume, General
of-year results for 2012/13. By line, the                 “The fact that the results are tracking so       Manager, Passenger.

Visiting the South Island? Take the TranzAlpine
TranzAlpine continues to go from strength                 tourists choosing to include the service in      class service and experience for both
to strength carrying more passengers                      their holiday itineraries.                       international visitors and local people who
across the Southern Alps and to the                                                                        want to take a break and get away from it
                                                          “The local economy in Canterbury is
adventure hotspots of Canterbury and                                                                       all.
                                                          continuing to get back on its feet after
the West Coast and KiwiRail staff are
                                                          the earthquakes and the tourism industry,        Deb says that KiwiRail staff who are visiting
encouraged to get on-board.
                                                          including iconic services such as the            the South Island anytime this year are
“Last summer was a bumper season for                      TranzAlpine, plays a key part in sustaining      encouraged to use their travel privilege
KiwiRail Scenic and there has been an                     and supporting the revival of the region.        card.
upswing in patronage numbers across
all three of our Scenic services. This                    “Passengers on the TranzAlpine get to            “TranzAlpine is a perfect day return trip
reflects our efforts in promoting the Scenic              see all of the spectacular scenery that the      from Christchurch anytime of the year as
services as an experiential tourism product               central South Island has to offer. They can      it offers a great way to get to the club ski
and a great way to travel throughout                      see everything from the Canterbury Plains        fields at Arthurs Pass, jet boating on the
New Zealand,” says General Manager,                       to alpine rivers, mountains and gorges,          rivers, and experience the West Coast.
Passenger, Deb Hume.                                      through to the rain forests of the West
                                                                                                           “One of the best ways to promote our
                                                          Coast while enjoying a safe, relaxing, and
For the financial year-to-date, TranzAlpine                                                                company and tell friends and family
                                                          fun journey,” says Deb.
has carried over 9% more passengers and                                                                    about what we have to offer is to have
has revenue that is 16 % higher on the                    Our task is to continue to deliver these         experienced it all first-hand. So if you are
same period for the previous year, showing                outstanding results, especially heading          heading south this winter then make sure
a lift in both domestic and international                 into winter, by continuing to deliver a first-   you get on-board the TranzAlpine.”

 TranzAlpine in snow June 2013 - Lake Sarah Photo credit: McManus

KiwiRail Staff Newsletter                                                       4
Tranz Metro keeping impressive time
This year’s staff survey begins next Friday,   will contribute to continued improvement                    This means you are free to express your
  30 May. Please take this opportunity to        in our business performance.                                views openly and honestly so we get a
  let us know how you think we are going.                                                                    reliable and useful picture.
                                                 If you are currently unsure whether you
  We need you to share your ideas with us
                                                 will participate, let me offer this. Whether                Last year we achieved a response rate
  about how we can build KiwiRail into a
                                                 your views are positive or negative, they                   of 74%. This was slightly down from the
  strong, integrated business that is One
                                                 are important to us.                                        previous year, so I’m hopeful that we will
  Group – One Team.
                                                                                                             lift the rate back up this year.
  For Kiwirail to be a great place to work, we   For us to improve as an organisation, we
                                                 need to know how everyone feels.                            Remember, it’s about how you feel in
  need your input. So please, participate in
                                                                                                             your team and how your team works
  the survey.                                    The higher the response rate, the easier                    within the wider team that adds up to a
  I stated a few weeks ago when                  it will be to highlight the issues that are                 world-class engaged business.
  announcing the upcoming survey, that we        important to our team, and from this we
                                                 can accurately identify what needs to be                    Please take the opportunity to provide
  are doing some great things in KiwiRail
                                                                                                             your views through the survey.
  and that there is also much more to do.        given priority.
                                                                                                             I look forward to all of your input.
  It is vital that we have your feedback so we   Confidentiality is assured as all responses
  can provide clear direction for the whole      are processed by an external company                        Peter Reidy
  team around what needs to be done. This        and cannot be traced back to individuals.                   Chief Executive

Hidden treasures support City Mission
It’s amazing what potential treasures            On Monday 19 May, Aroha presented                            So well done everyone and a big thanks
can be hidden away in closets and                Wellington City Mission’s Fundraising                        from Wellington City Mission.
cupboards — $810 worth in the case of the        Manager, Robert Ross, an envelope
                                                                                                              Tranz Metro is also planning to donate $100
Communications Team storeroom.                   containing KiwiRail’s donation. He said the
                                                 City Mission was very thankful to receive                    to the Wellington City Mission in return for
The Communications Team was running
                                                 our donation and that they will use it well.                 some items received at the garage sale.
out of storage space so they decided to
hold a garage sale. Rather than throwing
the unwanted items away, we knew that
staff may be interested in keeping hold of
some things, and since our first clearance
garage sale went so well a few years ago,
we thought we would have another. Hidden
amongst the cartons and usual office
clutter was a trove of railways memorabilia,
photos and material with old branding that
is no longer used. Everything was up for
offer on Thursday 8 May.

  “Staff were advised that all monies raised
would be donated to the Wellington City
Mission so it was lovely to see some
staff paying a bit more than expected,”
said Aroha Tanirau, Senior Communities
Advisor. “All of the items were snapped up
in no time at all and after we cleaned up we      Aroha Tanirau, Senior Communities Advisor, handing our donation to Robert Ross, Wellington City Mission’s Fundraising
                                                  Manager.
realised we had raised $810.”

                                                                           5                                                  KiwiRail Staff Newsletter
Tranz Metro keeping impressive time
Clean up gathers momentum
Things are looking a lot sharper around      Safety is the first priority but it’s all about   keep us posted and keep the great photos
KiwiRail with major clean ups now complete   pride in our brand, pride in our workplace        coming too.
at Infrastructure and Engineering’s depots   and pride in ourselves.
in the Northern and Central Regions and      At Express we’re keen to report on the            Keep up the good work — keep it tidy and
Tauranga.                                    progress made so when you do good work,           keep it safe.

Infrastructure and Engineering – Tauranga Depot
Before...

After...

KiwiRail Staff Newsletter                                          6
Tranz Metro keeping impressive time
Infrastructure and Engineering — Northern Region
Before...

After...

                                           7       KiwiRail Staff Newsletter
Tranz Metro keeping impressive time
Infrastructure and Engineering — Central Region
Before...

After...

KiwiRail Staff Newsletter                   8
Tranz Metro keeping impressive time
Re-opened station welcomes classic railcar
Eketahuna, in north Wairarapa, was the                        railcars which have served, in particular,     Waikanae, and a keen bunch of volunteers
classic rural station. It served a large                      the Wairarapa line, but others as well.        refurbished it in quick time.
hinterland, looking after passengers for                      This has been a major challenge, but
                                                                                                             There were speeches from Don Selby, the
most of its life, and handling the traditional                there is now one of the early three axle
                                                                                                             energetic president of the Society, from a
three freight staples of such a rural station:                cars which served the district until 1955
                                                                                                             representative of the Rail Heritage Trust
livestock, wool, and fertiliser. It was busy                  being restored, a Drewry twinset in the
                                                                                                             who over the years had cause to use
enough to have a Stationmaster until the                      early stages of restoration, and a Standard
                                                                                                             Eketahuna’s new station on its original site,
1980s, and with signalling duties added                       railcar RM 31, Tokomaru which has been
                                                                                                             as well as the old station, and a Tararua
there were other operating staff as well.                     completely restored and has a licence from
                                                                                                             District Councillor. The ribbon was cut
                                                              KiwiRail to operate on the main line.
But, along with other similar stations all                                                                   by Mr and Mrs Anderson, now well into
over the network, the diminishing role of                     On Saturday 10 May, Tokomaru appeared          their 80s, who had lived all their lives in
regulated competition from the 1960s and                      at Eketahuna to find some 200 people           Eketahuna. Short rides on the railcar to
its disappearance in the 1980s signalled                      gathered to celebrate the opening of a         and from Mauriceville and Hukanui were
the end of the rural railway station, and                     “new” Eketahuna station. This building was     sold out, a local food stall did a good trade,
Eketahuna closed to all traffic in 1986.                      the former Waikanae station which had          especially with billy tea, the rain held off,
The original station had been removed in                      become redundant with the electrification of   and everyone had a good time. A true
the 1970s, and the crossing loop and quite                    the railway to Waikanae, now with a brand      heartland event.
extensive yard track, plus the goods shed                     new station. The former station was stored,
                                                                                                             None of this could have happened without
and stockyards, had all gone by 1987. All                     and provided the answer to the Society’s
                                                                                                             the leadership of the Railcar Society, the
that was left was the station platform edge,                  plans to operate occasional excursions on
                                                                                                             many member volunteers, a number of
and the loading bank, concealed by scrub.                     the North Wairarapa line, with Eketahuna
                                                                                                             significant donors, the strong support from
                                                              as a focus. Greater Wellington Regional
Enter the Pahiatua Railcar Society,                                                                          the Eketahuna tradespeople and others,
                                                              Council donated the building, the Society
founded in 1992, and committed to saving                                                                     and the cooperation of KiwiRail.
                                                              relocated it from the storage yard in
and restoring a selection of the various
                                                                                                             Express Roving Reporter

All aboard RM 31, Tokomaru

Don Selby,President of the Pahiatua Railcar Society, speaking at the station
                                                                               Tokomaru ready to depart.
opening.

                                                                                   9                                     KiwiRail Staff Newsletter
Tranz Metro keeping impressive time
Jason Davis shooting for the top
By Ben Caldwell                                 “For the longer shooting distances I
                                                can’t always get over to the range in the
Locomotive Engineer Jason Davis has             Wairarapa, so I will go to the range near
emerged victorious from the New Zealand         me and I’ll shoot at smaller targets from
                                                a shorter distance. I train twice a week
Service Rifle Shooting Championships
                                                leading up to a competition if I can, so it’s
held in January, winning the New Zealand        great to see the training has paid off,” says
Cavalryman’s Belt.                              Jason.
                                                As well as service rifles, Jason also does
The two-day competition was held at
                                                pistol shooting. He has had a keen interest
shooting ranges in the Wairarapa and            in the military and shooting from a young
Kaitoke and involves competitors taking         age but back problems curtailed any
                                                ambition Jason had of joining the military.
part in military style target shooting with
service rifles.                                 “It’s not a very well-known sport in New
                                                Zealand and it’s not Olympic affiliated so
Jason has now won the championships             you won’t see me competing in Rio in 2016.
twice, having first won 14 years ago in         But it does take you around the country and
                                                the world and I’ve met some interesting
2000.                                           people from service rifle shooting,” says
                                                                                                LE Jason Davis bedecked with awards won at the New
                                                Jason.
“It had been a while so it was nice to win it                                                   Zealand Service Rifle Shooting Championships.

again for sure. The belt’s a bit heavier than   Jason will be part of a ten strong New
                                                Zealand team that are heading along to
I remember it being,” says Jason.               the South African Championships later in
                                                the year, where they have been invited to
The first day of the competition was held at
                                                compete against teams from the armed
the Wairarapa range and competitors were        forces of countries such as Britain, United
required to shoot targets from 300 to 500       States, the Netherlands and Zimbabwe.
yards (274 meters – 457 meters). Day two        “I’ve been to South Africa three times with
was held at Kaitoke and competitors had         the New Zealand team before and so far
                                                we’re the only civilian team in history that
to shoot at targets from 100 meters away.
                                                has been invited to compete at the South
                                                African Championships. The last time I was
Jason      also    won     the     Auckland
                                                there I finished seventh out of 200 shooters
Championships, which were held in March         for one competition,” says Jason.
over two days at the Clevedon and Waiuku
                                                Express congratulates Jason on his
ranges. The day at Clevedon required            success and we wish him all the best
Jason to shoot at targets from a distance       for his trip to South Africa with the New       The New Zealand Cavalryman’s Belt.
of 600 yards.                                   Zealand team.

Introducing David Miller
David Miller has joined the Communications      and during the Canterbury earthquakes
Team as Senior Communications Advisor,          of September 2010 and February 2011
Passenger.                                      worked with the media team at the
For the past three years, David has been        emergency response HQ.
Senior Media Advisor at IRD where he            “KiwiRail Scenic offers a range of unique
provided media support to the department        travel experiences and Tranz Metro
including   senior   management      and
                                                provides essential commuter services. I’m
ministers.
                                                looking forward to finding out more about
Originally from Christchurch, he has also       the business and helping build these brands
worked for the New Zealand Manufacturers        further. If you have anything you would
and Exporters Association and Environment       like to discuss regarding communications,
Canterbury (Canterbury Regional Council).       please don’t hesitate to contact me on ext.
While at Environment Canterbury, he             43383 or come up and see me on level 4,”
was seconded to Regional Civil Defence          says David.

KiwiRail Staff Newsletter                                            10
Renew your staff Travel Privilege Card and take a break
By now you should have received an email                    To access the discount, make sure you         •   Fill in the form making sure to:
from Payroll reminding you to renew your                    renew your Travel Privilege card before it        1.   supply your home address
Priv Card for the year beginning 1 July
2014.                                                       expires on 30 June.                               2.   include the date of birth and
                                                                                                                   relationship of all of your
Priv Card Interislander rates are very                      Priv card low down:                                    dependent children.
cheap and provide a great opportunity
                                                            •   KiwiRail staff (and nominated ‘others’)   •   Email the form to payroll@kiwirail.
for all of us to grab a bit of a break and
                                                                                                              co.nz, or fax it to 04 4983329.
experience our own product through the                          are entitled to year round discounted
eyes of a customer.                                                                                       What happens next?
                                                                travel rates of 75% off our premium
General Manager Interislander, Thomas                                                                     •   Applications are processed in the order
                                                                priced fares on all Interislander and         they are received. One application per
Davis, says a lot of money has been spent
on two of our ships in recent years to make                     KiwiRail passenger services through           employee, please.
the passenger accommodation something                           their staff Travel Privilege card.        •   New cards will be printed and posted
to be proud of.                                                                                               to the home address you’ve supplied
                                                            •   To renew your card, go to the KiwiRail        on the form.
“So even if you’re part of the onboard
crew why not use your Priv Card and take                        Intranet Useful Links site, click on      •   Keep using your current card until
yourself and your family on a quick, low-                                                                     30thJune 2014, then cut it up and use
                                                                Payroll, then Forms and download
cost Winter Break, and remind yourself                                                                        the new one.
what a great service Interislander provides,”                   the ‘Application for KiwiRail Travel
                                                                                                          Any questions? Contact Pam Heath at
Thomas says.                                                    Privileges Identification’ form.          payroll@kiwirail.co.nz or xt 44618.

 KiwiRail Scenic's TranzAlpine crossing Staircase Viaduct

 Kaitaki's Local Heroes Bar and Cafe

                                                                                  11                                 KiwiRail Staff Newsletter
CAPABILITY AND CULTURE NEWS

       2014 STAFF SURVEY – STARTS NEXT WEEK
       It’s nearly here. The 2014 survey will open on Friday 30th May 2014 and close on Friday 20th June 2014.
       Hopefully, you have seen the posters and the articles in Express over the last few weeks. Many people will
       also have seen information made available through the individual business units.

       Thanks to your HR Teams and others who have been very busy over the last month or so making sure
       everyone who is eligible to participate in the survey, gets the opportunity to do so. This work won’t stop for
       these folks until the results have been made available to all the teams.

       If you have any issues or questions, please contact your HR Advisors or contact us directly.

       FLM4 2014 – GROUP 2
       All draft project plans have been sent out to the relevant Exec members for sign off. Once we have these
       back, they will be forwarded to the training team from Vertical Horizonz.

       If you have not responded to Michelle Burton about travel bookings for the Waiouru workshop on 3 – 6
       June, please do so urgently.

       Forms, Instructions and other info can be found by going to http://info.trl/odt/index.php?page=2014-flm4

       TOOLS OF THE TRADE – DATES FOR 2014
       A total of 70 people from across the different Business Units, have attended Tools of the Trade
       workshops so far in 2014. It is fantastic to see these workshops supported as a key part of our leadership
       development. Two additional workshops have been requested for Palmerston North in July. There are only
       two places still available for each workshop. If you would like to attend either of these workshops, please let
       us know as soon as possible.

       June       18-20      Wellington (Full)                   August       13-15       Auckland
       July       16-18      Christchurch (Cancelled)            September    17-19       Wellington
       July       8-19       Palmerston North (2 places)         October      15-17       Christchurch
       July       15-17      Palmerston North (2 places)         November     12-14       Wellington

       For more information please contact Michelle Burton on Ext 43374, Outside line 04 498 3374,
       Mobile 027 7065751 or email michelle.burton@kiwirail.co.nz or visit us on the Intranet.
       http://intranet/pages/safetyandpeople.aspx

KiwiRail Staff Newsletter                                   12
Grand Anniversaries
Congratulations to all staff celebrating an anniversary in May
Sione Posesione    Track Worker                       I&E          Westfield        3 May 2014 10
Towai Manuel       Track Ganger                       I&E          Palmerston       3 May 2014 10
Willis Tukerangi   Track Maintainer                   I&E          Westfield        3 May 2014 10
Inoke Kalauta      Signals Maintainer                 I&E          Westfield        3 May 2014 10
Te Huia Rameka     Senior Track Machine Operator I&E               Palmerston       3 May 2014 10
Mel Hunia          Track Worker                       I&E          Westfield        3 May 2014 10
Kevin Anderson     Locomotive Engineer                Freight      Wellington           10 May 10
Rebecca Hauck      Rail Operator                      Freight      Dunedin              10 May 10
Frank Trinidad     Locomotive Engineer                Passenger    Upper Hutt           10 May 10
Leighton Hunt      Locomotive Engineer                Freight      Whareroa             12 May 10
Mike Cunningham    Rail Operator                      Freight      Middleton            16 May 10
Paul Wolland       Rail Operator                      Freight      Dunedin              16 May 10
Jack Stewart       Rail Operator                      Freight      Greymouth            17 May 10
Stephen Pawson     Track Maintainer                   I&E          Palmerston           17 May 10
Darren Fisk        Senior Track Maintainer            I&E          Palmerston           18 May 10
Garrett            Mechanical Engineer                Freight      Hutt Workshops       24 May 10
Adrian Hopwood     Leading Hand Signals               I&E          Timaru               24 May 10
Tavita Otto        Mechanical Engineer                Freight      Westfield            25 May 10
Andrew Parke       Inventory Controller               Freight      Linwood              31 May 10
John Burns         Team Leader Locomotive             Freight      Wellington           31 May 10
Bryce Trewoon      On Board Services Supervisor Interislander Featherston               18 May 20
Dennis Taffard     Mechanical Engineer                Freight      Whangarei            23 May 20
Henare Te          Customer Service                   Interislander Picton              30 May 20
Philip Bosworth    Team Leader                        Freight      Hutt Workshops   9 May 2014 20
Lorraine Tamanui   Administration Support             I&E          WRS                  21 May 30
Robin Simmons      Team Lead Loco Engineer            Freight      Palmerston       1 May 2014 40
Bruce McKinlay     Network Co-ordinator               I&E          WRS              1 May 2014 40
Micky Duncan       Rail Operator                      Freight      Westport         6 May 2014 40
Ross Gledhill      Ferry Terminal Operator            Interislander Picton              13 May 40
Wayne Stewart      Area Manager                       I&E          Hamilton             15 May 40
Lifa Tamahaga      Train Examiner Maintainance        Freight      Westfield            22 May 40
Mike Taylor        Track Ganger                       I&E          Mina                 23 May 40

                                                 13                             KiwiRail Staff Newsletter
Vacancies

        KiwiRail has over 4,000 staff employed in various roles throughout New Zealand.
Full position descriptions of all roles are available online. To apply for these vacancies please submit your CV
and covering letter to http://careers.kiwirail.co.nz/home
If you would like to get in touch and find out more details about a role, please contact Jessica on 09 363 7353
or Kath on 04 474 2336 at the KiwiRail Recruitment Centre, or email us at careers@kiwirail.co.nz.

Corporate
TECHNICAL ENGINEER – VOICE AND                                            INCIDENT MANAGER – ICT SERVICE
DATA                                                                      DELIVERY
                                                                          Ref 2515 - Closes 1 June 2014
Ref 2486 - Closes 27 May 2014
                                                                          Our Service Delivery Team provides a wide range of IT
Our Information and Communications Technology (ICT) group                 infrastructure/applications and support services as a shared
now have a vacancy within the Voice and Data team for a                   service to the KiwiRail Group. As the Incident Manager, you
                                                                          will be responsible for providing leadership and direction to the
Technical Engineer - Voice and Data
                                                                          KiwiRail ICT Service Desk and ensure the success of the overall
In this role, you will be responsible for supporting the day to           ICT Incident Management process.
day operations within the Voice and Data Team. This includes              This is a busy and challenging environment where you will play
assisting in project work, break/fix, changes and maintenance             a critical role.

tasks associated with the Data network and Voice application.             Key Accountabilities:
Key to your success will be:                                              • Fostering a close working relationship with the other
                                                                            departments within ICT and engage.
• Proven experience in Cisco networking                                   • Managing relationships with key stakeholders within the
• Strong routing and switching Expertise in WAN and Telco                   various business units
                                                                          • Capturing and understanding the businesses infrastructure
• Exceptional troubleshooting skills
                                                                            requirements and providing regular reporting on such
• Experience in Firewall technology                                         requirements.
• An education with CCNP, CCIE, CCNA Voice                                • On-site escalation and support to ICT
                                                                          • Monitoring, reporting and process improvement
It will be advantageous to have familiarity with Cisco security
                                                                          You will have a strong background in IT with a proven track
solution, Cisco IPT & IPCC Express (VoIP), and VMWare                     record of managing a service desk or service delivery function
experience. Technical Design for Voice / Data platforms and               within an ITIL-grounded, enterprise level organisation. You will
services (incl. Technical Specs etc) would also be preferable.            have developed strong people leadership skills, and have a
                                                                          proven ability to get the best out of your team.
Strong interpersonal skills are a must. You will need to have
                                                                          You be an analytical thinker with strong problem solving skills.
the ability to quickly build constructive relationships across the        You will be customer focused and your excellent communication
business.                                                                 skills will allow you to work across a diverse range of people.

KiwiRail Staff Newsletter                                            14
Freight
CONTAINER TERMINAL OPERATOR –                                              Key to your success will be:

                                                                           • A genuine interest in Supply Chain
CHRISTCHURCH
                                                                           • Working experience using SAP or similar ERP system
Ref 1964 - Closes 26 May 2014
                                                                           • Advanced skills in the MS Office Suite, particularly Excel
This is a driving role that will have you loading and unloading            • An analytical mind
wagons and trucks and include Reefer duties as well. You                   • Excellent communication skills
will operate in and around heavy machinery in our terminal                 • Experience working within supply logistics, warehousing, or
environment as a Forkhoist Operator. All ground based roles are               an IT environment
learnt pre-driving.                                                        • Experience in master data management is advantageous
Your background will include solid driving experience and                  Strong interpersonal skills are a must. You will need to have
reasonable hours operating a Forkhoist with an emphasis on                 the ability to quickly build constructive relationships across the
following procedures and being able to work in safe manner at              business. You will be joining a small and supportive team.
all times. It is essential for this role that you hold a Full Clean
NZ Drivers Licence (Class 1) and a Class 2 (Heavy Traffic)
                                                                           CONTAINER TERMINAL OPERATOR –
with your F endorsement. A Dangerous Good Certificate/OSH
would also be preferred. Other key skills you will need are good           TIMARU
communication, ability to understand and follow procedures and             Ref 2451 - Closes 1 June 2014
the ability to work well with others.
                                                                           We have a vacancy for a Container Terminal Operator. This is
This role will require weekend and rotational hours with penal             a driving role that will have you loading and unloading wagons
rates applicable for set times.                                            and trucks and include Reefer duties as well. You will operate in
                                                                           and around heavy machinery in our terminal environment as a
MASTER DATA MANAGEMENT ANALYST –
                                                                           Forkhoist Operator.
KIWIRAIL FREIGHT INVENTORY
                                                                           Your background will include solid driving experience and
Ref 2499 - Closes 27 May 2014
                                                                           reasonable hours operating a Forkhoist with an emphasis on
We have an opportunity for a Master Data Management Analyst                following procedures and being able to work in safe manner at
to join our Freight-Business Delivery Inventory team, based in             all times. It is essential for this role that you hold a Full Clean
Lower Hutt.                                                                NZ Drivers Licence (Class 1) and a Class 2 (Heavy Traffic)
KiwiRail is the backbone of New Zealand’s integrated transport             with your F endorsement. A Dangerous Good Certificate/OSH
network. We employ more than 4,000 people throughout New                   would also be preferred. Other key skills you will need are good
Zealand operating Rail and Ferry services.                                 communication, ability to understand and follow procedures and

Your key responsibilities in this role will be to provide accurate         the ability to work well with others.

inventory and purchasing data, in addition to reporting, planning,         Kiwirail is a great place to work. We offer access to discounted
administration and coordinating activities with various KiwiRail           travel, insurance and other benefits to their staff along with
Business units. You will work to meet the needs of internal                training and study assistance programmes. This role will require
customers and support the company operations and service                   weekend and rotational hours with penal rates applicable for set
objectives of KiwiRail Freight Inventory.                                  times.

                                                                      15                                      KiwiRail Staff Newsletter
LINEHAUL LOGISTICS COORDINATOR                                             meet deadlines.

(STOW PLAN), AUCKLAND                                                      Your lateral thinking and problem solving abilities will be
                                                                           complemented by the proactive approach you take to this role
Ref 2404 - Closes 29 May 2014
                                                                           and your ability to manage many things on the go at once. You
You will be primarily responsible for co-ordinating the allocation         will be computer literate and a fast learner.
of customer freight (tonnage) on the correct KiwiRail freight              In addition, you will be a team player, and will not hesitate to
services at the correct service times. In addition you will liaise         assist members of your team with their day-to-day tasks. You will
closely with internal customers, seeking and providing operational         have excellent communication and telephony skills and adapt to
information to field staff in a timely, effective and professional         change with ease.
manner.                                                                    You will possess an ability to assess the customer’s needs and
Additional to this, you will be responsible for monitoring mainline        plan ahead, taking into consideration all operational constraints.
freight trains running within the system, auditing system                  You will have highly developed attention to detail and a passion
information, and reporting any change in train make up within the          for continuous process improvement.
relevant system.                                                           You must be able to establish working relationships with a
In order to succeed in this role you will build and maintain strong        diverse range of people and a professional approach is expected
customer and staff relationships, develop an understanding of              at all times.
company processes, set priorities, work well under pressure and            Please note this is a 24/7 full rostered shift.

Infrastructure & Engineering
LEADING HAND TRACK MAINTAINER –                                            Being in sole charge, this role needs someone to take ownership
                                                                           of the stores, the stock and supply. Heavy lifting and some
BLENHEIM
                                                                           outside work will also be part of the duties. In addition, you will
Ref 2526 - Closes 30 May 2014                                              be responsible for ensuring that the stock is stored accurately,
• Welding qualification - a huge advantage!                                that returned items are controlled and managed, as well as
• Some travel required.                                                    completing purchasing. Ensuring that stock is readily available
• Essential qualifications: ITD and Level C successful                     and accounted for is critical, as is managing costs and maintaining
   completed                                                               high standards of Health and Safety at all times. Experience
Working as part of the team, the Leading Structures Maintainer is          in SAP or inventory packages will be a huge advantage. Thank
responsible for leading and supervising a work group to ensure             you to those already applied, you will not need to re submit your
the efficient operation, to achieve structures maintenance, repair         application.
and renewal work both planned and unplanned, in a timely and
cost effective manner. Ensure work is carried out in a way which
complies with all KIWIRAIL quality, safety and engineering
                                                                           FIELD ENGINEER – GREYMOUTH
standards                                                                  Ref 2443 - Closes 6 June 2014
Your welding qualification and experience will guarantee our               Based in Greymouth this role involves the provision of technical,
interest.                                                                  field and administrative support to the Area Manager in relation
                                                                           to the maintenance, asset renewal major incidents and capital
INVENTORY SUPERVISOR – DUNEDIN                                             works. A full description is on line, however tertiary education
                                                                           in the engineering discipline is essential and       some years’
(Re advertised)
                                                                           experience in a similar role is required. Travel may be part of the
Ref 2427a- Closes 6 June 2014                                              role and therefore flexibility of working locations within the area
Dunedin based however some travel may be required                          is part of the responsibilities.

KiwiRail Staff Newsletter                                             16
SENIOR TRACK MAINTAINER –                                                  SIGNAL BOX CONTROLLER –
GREYMOUTH                                                                  WELLINGTON
                                                                           Ref 2497 - Closes 30 May 2014
Ref 2446 - Close 30 May 2014
                                                                           Signal Box Controllers provide for the safe and expedient
• Limited travel involvement                                               movement of trains and other rail vehicles running on the
• Monday – Friday with some weekend work if necessary                      network through the application of rules and procedures, and
                                                                           decision making, while providing for the safety of maintenance
As a member of a KiwiRail maintenance team, you would be
                                                                           work groups on the rail corridor.
required to work efficiently in a team environment to carry
                                                                           Responsibilities include liaising with Train Control about
maintenance, repairs, or renewals of the infrastructure asset.             movements on the corridor through the Signal Box territory;
Under the supervision and direction of the Track Ganger the                ensuring local movements are consistent with the overall network
                                                                           plan, and recording/reporting service and safety information
team is responsible for carrying out maintenance in a timely and
                                                                           including timekeeping and incidents to Train Control.
cost effective manner through the application of appropriate work
                                                                           The role requires the learning of operations for the different
methods                                                                    Signal Boxes throughout the region. Full PD online
Ideally you will have track qualifications; however a Class 1
licence is essential. This is physically demanding and experience          SIGNALS LINE MECHANIC –
in shift work is a big advantage
                                                                           CHRISTCHURCH
                                                                           Ref 2482 - Closes 30 May 2014
INVENTORY SUPERVISOR – GREYMOUTH                                           Responsible for the day to day operations of all Signalling Line
                                                                           systems and the equipment, you will be working within a team
(Re advertised)
                                                                           of dedicated maintainers with responsibility of installations,
Ref 2458 - Closes 06 June 2014                                             restorations and repairs of line components. This would include
                                                                           poles, isolators, insulators and overhead wiring and associated
Greymouth based however some travel may be required                        underground cabling. Past experience in electrical work or a
                                                                           qualification in this field would be a huge advantage.
Being in sole charge, this role needs someone to take ownership
of the stores, the stock and supply. Heavy lifting and some
outside work will also be part of the duties. In addition, you will        TRACK MAINTAINER – CHRISTCHURCH
be responsible for ensuring that the stock is stored accurately,           Ref 2487a - Closes 6 June 2014
that returned items are controlled and managed, as well as                 As a member of a KiwiRail maintenance team, you would be
completing purchasing. Ensuring that stock is readily available            required to work efficiently in a team environment to carry
and accounted for is critical, as is managing costs and maintaining        maintenance, repairs, or renewals of the infrastructure asset.
high standards of Health and Safety at all times. Experience               Under the supervision and direction of the Track Ganger the
in SAP or inventory packages will be a huge advantage. Thank               team is responsible for carrying out maintenance in a timely and
                                                                           cost effective manner through the application of appropriate work
you to those already applied, you will not need to re submit your
                                                                           methods
application.
                                                                           Ideally you will have track qualifications; however a Class 1
                                                                           licence is essential. This is physically demanding and experience
                                                                           in shift work is a big advantage
SENIOR TRACK MAINTAINER –
RENEWALS GANG (GREYMOUTH)
                                                                           TRACK WORKER
Ref 2474 - Closes 30 May 2014                                              (RENEWALS CHRISTCHURCH)
As a member of KiwiRail’s maintenance team, you would be                   Ref 2525 - Closes 6 June
required to work efficiently in a team environment to carry out             As a member of a KiwiRail maintenance team, you would
maintenance, repairs, or renewals of the infrastructure asset.             be required to work efficiently in a team environment to carry
                                                                           maintenance, repairs, or renewals of the infrastructure asset.
Under the direction of the Track Renewals Ganger the team is
                                                                           Under the supervision and direction of the Renewals Track
responsible for carrying out maintenance in a timely and cost
                                                                           Ganger the team is responsible for carrying out maintenance
effective manner through the application of appropriate work               in a timely and cost effective manner through the application of
methods. Full PD online                                                    appropriate work methods. Full PD online.

                                                                      17                                    KiwiRail Staff Newsletter
Interislander
MASTERS                                                                    THIRD OFFICER ENGINEER
Ref 2420 - Closes 4 June 2014                                              Ref 2501 - Closes 4 June 2014
                                                                           Third Officer Engineers carry out watch keeping duties as well as
The Master is in charge of the entire vessel and is Interislander’s
                                                                           maintenance of the ship’s machinery, equipment and structure
senior representative on board. They have overall responsibility           as directed by the Chief or First Officer Engineer.
for the safe and efficient operation of the vessel including cargo         All applicants shall have:
and passenger operation, navigation, crew management and                   • Marine Engineer Class 3 Certificate of Competency (MEC3)
ensuring that the vessel complies with all statutory and local             • Certificate of Competency in accordance with STCW – III/1
Regulations applicable to the ship both at sea and in the harbour.         • Have had at least 12 months experience in a watch keeping
                                                                             role
All applicants shall have:
                                                                           Base salary is $92,963, plus additional allowances and payments.
• A current STCW-95 II/2 Masters Certificate of Competency                 11% employer superannuation contribution available.
  with a current sea going licence recognised, or capable of
  being recognised, by Maritime New Zealand.                               SECOND OFFICER ENGINEER
• Demonstrate experience in roll-on-roll-off passenger ferry               Ref 2286 - Closes 4 June 2014
  operations and proven experience in the role.                            Second Officer Engineers carry out watch keeping duties as well
• Be trained, or are capable of being trained to a high level of           as maintenance of the ship’s machinery, equipment and structure
  ship handling competency.                                                as directed by the Chief or First Officer Engineer.
• Hold, or be capable of obtaining, Pilot Exemptions for the               All applicants shall have:
  ports of Wellington and Picton (including Marlborough                    • Marine Engineer Class 2 Certificate of Competency (MEC2)
  Sounds), and any other ports as designated from time to                  • Certificate of Competency in accordance with STCW III/2
                                                                           • Relevant Engine room experience
  time.
                                                                           Base salary $97,441 plus additional allowances and payments.
Base salary of $145,362 plus additional allowances and                     11% employer superannuation contribution available.
payments. 11% employer superannuation contribution available.

                                                                           FERRY TERMINAL OPERATORS
THIRD MATE                                                                 Ref 2539 - Closes 4 June 2014

Ref 2500 - Closes 4 June 2014                                              •   Based at the Picton Ferry Terminal
                                                                           •   Permanent role
The Third Mate will plan and supervise the loading and                     •   Minimum 40 hours per fortnight
discharging operations of the ship as well as be responsible for           •   Generous hourly rate including penal rates

the safe navigation of the vessel while on watch. Interislander is         Joining our established team you will assist us with the
                                                                           operational and customer service aspects of turning the iconic
seeking applications for the position of Third Mate
                                                                           Interislander ferries around. A variety of tasks ensure a changing
All applicants shall have:                                                 work environment. Our Ferry Terminal Operators gain training
                                                                           in operating gangways, rail and road spans to ships, as well as
• A second mate foreign going Certificate of Competency (with              ships securing lines and luggage handling.
  RORO endorsement) SCTW A-II/1                                            The position involves shift work, Monday to Sunday, with the
• A minimum of 1 years’ experience in roll-on-roll-off                     shifts being 8-10 hours in duration. Our rosters are posted in
  passenger ferry is desirable.                                            advance but you would be a flexible person providing support
                                                                           to members of the team that are on holiday or away on sick
Base salary is $92,963 (LOB) or $94,672 (WOWO) plus additional             leave. Progress to fulltime employment as vacancies arise is a
allowances and payments. 11% employer superannuation                       possibility for the right candidate, (should full time be of interest).
contribution available.                                                    If you are physically fit, safety conscious, customer service
                                                                           focused and believe in going the extra mile then this will be the
Roles will be either Live on board or Walk on Walk Off. Both fixed         role for you. Holding a Class 2 Driver Licence is a requirement
term and permanent positions available.                                    of the position.

KiwiRail Staff Newsletter                                             18
Passenger
CATERING LOADER, SCENIC JOURNEYS                                            work in New Zealand for a minimum of 2 years - and at this stage
                                                                            no sponsorship or relocation costs are offered.
Ref 2559 - Closes 30 May 2014
• This is a fixed term role until 21st September 2014
• 10 hours per week (Saturday and Sunday evenings)
                                                                            CUSTOMER SERVICE STARS (AKA
• Christchurch                                                              PASSENGER OPERATOR)
Scenic Journeys is dedicated to achieving consistently high                 Ref 2552 – Closes 3 June 2014
standards throughout all levels and in all areas of the business.
                                                                            Our Customer Service Stars (aka Passenger Operators) are
We pride ourselves on offering an experience, not just being a              passionate, proud and dedicated people who love the challenge
mode of transport. We provide all our customers with efficient,             of working in an industry where customer service is the priority.
friendly and comprehensive services and are motivated to see
                                                                            We are looking for top class Customer Service Stars to join us.
the rail travel experience being a ‘must-do’ activity for domestic
                                                                            First and foremost you will enjoy providing exceptional customer
and international travellers alike.
                                                                            service in a role where no day is ever the same. You will collect
The role of catering loader is essential in ensuring our customers          train fares and provide customers with information about our
have a great experience. Your main responsibilities will be to              services and the Wellington region.
ensure that all foodstuffs, and beverages are loaded onto
                                                                            This unique roles offers variety, challenges and a workplace like
services, stock is rotated, and records are kept accurately.
                                                                            no other. We promote a fun and diverse work environment with
You’ll need to comply with the requirements of the Food Safety
                                                                            lots of career opportunities. You will need to bring an excellent
standards and care around food handling. This role will require
                                                                            attitude, a strong work ethic, and a winning personality - we want
you to be fit since lifting of stock is required. You will also need
                                                                            you to have fun. Your personal presentation is critical.
to be diligent, reliable, hardworking, and motivated. You will be
available every Saturday and Sunday, from 5.30pm to 10.30pm.                We are looking for:
                                                                            • Strong communication and interpersonal skills
TRAIN MANAGER / RELIEF ONBOARD                                              • Excellent cash handling
SERVICE MANAGER                                                             • A genuine interest to work in a team environment
Ref 2537 – Closes 9 June 2014                                               • A calm demeanour especially under pressure and enjoy a
                                                                              challenge
KiwiRail’s Scenic Journeys provides world class rail experiences            • A professional appearance and behaviour
and aims to be a natural choice for international and New
Zealand travellers.As a Train Manager and Relief On-board                   This role is part-time Monday - Friday and you will either be
                                                                            permanently on morning shifts or permanently on afternoon/early
Service Manager you will provide prompt, willing and professional
                                                                            evening shifts. Please note, whatever the shift, you must have a
service to ensure all customers enjoy an exceptional on-board
                                                                            10 hour rest period beforehand.
experience, strengthening the brand of Kiwirail Scenic Journeys.
                                                                            Approximate shift timings:
You will be responsible for providing the safe movement and
operation of the train, care of passengers, handling of luggage             • Morning: 0530 - 1230
and revenue collection and others duties as required. When                  • Afternoon/evening: 1300 - 1930
acting as relief On-Board Service Manager you will provide on               The pay rate for this role is $16.44 per hour.
board leadership and supervision to the on-board service team
                                                                            KiwiRail offers benefits that include discounted travel with Tranz
ensuring everyone works together to deliver that exceptional
                                                                            Metro, Scenic Journeys and Interislander. There is opportunity to
travel experience to our customers.
                                                                            join the Staff Welfare Trust which offers assistance and benefits
If you are passionate about NZ tourism, and about delivering a              for KiwiRail staff, such as access to holiday homes across NZ
customer experience like no other, then we want to hear from                and medical plans. For more details, you can visit the Staff
you. You’ll need to be physically fit, have a very high standard            Welfare Trust website at http://www.nzrwelfare.co.nz/
of personal presentation, and take pride in your work. Previous             Please note KiwiRail is an Alcohol and Drug Free Work Place;
experience in customer service is a must, and a pro-active, can             pre-employment testing is part of our recruitment process. As
do attitude is essential.                                                   this is a safety critical role, a medical is also mandatory.
Please note KiwiRail is an Alcohol and Drug Free Work Place;                This invite extends to candidates who currently have the right to
pre-employment testing is part of our recruitment process.                  work in New Zealand for a minimum of 2 years - and at this stage
This invite extends to candidates who currently have the right to           no sponsorship or relocation costs are offered.

                                                                       19                                     KiwiRail Staff Newsletter
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