Transform 2020 Roadmap: Evening and After Hour Support - CSU-AAUP
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DRAFT – for discussion
Transform 2020 Roadmap:
Evening and After Hour Support
Executive Sponsor: Dr. Gena Glickman, Manchester Community College
Initiative Team: Catherine Bergren, Charter Oak State University/CTDLC
Matthew Hall, Asnuntuck Community College
Dr. G. Duncan Harris, CSCU Student Success Center
Dr. Carol Williams, Eastern CT State University
1
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The Challenge
• Transform 2020 recognizes that today’s students are not always the
“traditional” day time, full time student. The availability of quality
evening and after hours support is an essential component in the
student success formula.
2
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Our Process
• Audit of existing services across the system
• Audit of existing community resource referral
information
• Review of the literature and high impact
practices
3
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Findings
• Student services could be organized in a one
stop format
• Service availability aligns with academic
calendar
• Opportunities exist to increase shared
services across the system
• Technology can be further leveraged to
enhance support
4
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What Works
• Shared Services
• Online tutoring –eTutoring
• Online library databases
• Online reference librarian-AskAway
• Centralized Services
• CTDLC financial aid call center
• Go Back to Get Ahead
• Blackboard technical support
• Access to Services
• Self help-knowledgebase and ticketing system
• Support resources portal -CUNY Model /Western Kentucky
• Community partnerships-Gateway Health Center/MCC Veterans
Center
5
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Western Kentucky University
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Next Steps
• Review data from Transform 2020 Student Focus Groups
• Prepare and distribute report to Presidents and
stakeholders soliciting feedback. Focal areas to include:
• Library Services
• Enrollment Services
• Academic Support
• IT
• Life Skills/Counseling Services
• Incorporate feedback and prepare final report
9DRAFT – for discussion
Co-Curricular Student Experience and
Residence Life
(Please see associated WORD file)
Executive Sponsor: Gena Glickman
Initiative Leads: Keith Betts, Trent Barber, and Tracy Tyree
10DRAFT – for discussion
TRANSFORM CSCU 2020
Enhancing Career Services
Monday, November 24, 2014
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EXECUTIVE SPONSOR
Gena Glickman
President Manchester Community College
INITIATIVE & ROADMAP LEAD
Carl Ochnio, Director, Career Services
Manchester Community College
Co-Lead
Kellie Byrd-Danso, Director/Career Services
Gateway Community College
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EXPANDED THE INITIAL COMMITTEE TO
INCLUDE UNIVERSITY REPRESENTATION
Carl Ochnio, Director/Career Services, MCC
Kellie Byrd-Danso, Director/Career Services, GCC
Julie Greene, Sr. Associate Director/Career Services, MCC
Ken Poppe, Director of Center for Advising and Career Exploration, CCSU
13DRAFT – for discussion
FIRST
“ENHANCING CAREER SERVICES”
COMMITTEE MEETING
Wednesday, September 17, 2014 at MCC
1. Discussed strategies
2. Finalized a list of potential milestones
3. Discussed expanding committee and identified potential members.
14DRAFT – for discussion
PROPOSED MILESTONES SENT TO CAREER
SERVICE DIRECTORS ACROSS THE CSCU SYSTEM
FOR REVIEW ON SEPTEMBER 18, 2014
Dear Career Services Professionals/CSCU Colleagues:
Hi and hope all is well! I am sure that many of you have heard that Transform CSCU 2020 is rapidly moving forward with
a variety of initiatives that have been identified to strengthen the CSCU system. I have been called upon to be a Lead for
the Student Services initiative focusing on ENHANCING CAREER SERVICES. My initial colleagues and working team
members on this task are Kellie Byrd Danso, Ken Poppe, and Julie Greene. We have had preliminary discussions and are
now reaching out for feedback, comments and suggestions. The Board of Regents feels that for Transform CSCU 2020 to
reach full potential, it needs involvement from faculty and staff across the system.
As a first step, our small team has been charged with developing proposed milestones (designed to enhance career
services), and I have been asked to present them to the executive steering committee for a rigor test in early
November. Ultimately, the agreed upon milestones will serve as roadmap to move the initiative forward. This is an
opportunity for everyone offering Career Services to put some ideas on the table that can strengthen “best practices”
across the CSCU system and have a positive impact on the populations we serve.
At this point, the team has developed 10 milestones that can be discussed and refined.
Please review the milestones below and send comments or suggestions to me by Wednesday, September 24, 2014.
15DRAFT – for discussion
EXPANDED TRANSFORM CSCU – FOCUS
GROUP
Cheryl Brown, Associate Director/Advising/Retention, Asnuntuck Comm. College
Kellie Byrd-Danso, Director of Career, Gateway Community College
Anthony Ciarleglio, Director of Cooperative Education, WCSU
Julie Greene, Sr. Associate Director Career Services / Vet Ser. Coordinator/ MCC
Kimberly James, Director of Career Development, Tunxis Community College
Clifford Marrett, Director of Career Services, Eastern CT State University
Carl Ochnio, Director of Career Services, MCC
Ken Poppe, Director of Center for Advising and Career Exploration, CCSU
16DRAFT – for discussion
“EXPANDED” TRANSFORM CSCU
ENHANCING CAREER SERVICES
FOCUS GROUP MEETING
Thursday, October 16, 2014
Manchester Community College
1. Reviewed milestone comments and suggestions from colleagues
2. Reviewed Enhancing Career Services mapping resource– Survey Monkey
3. Discussed a meeting date for all CSCU Career Services staff
4. Identified timelines – i.e. submitting final report to CSCU Presidents and BOR
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UPDATE ON SMALL FOCUS GROUP MEETING SENT TO ALL
CSCU CSD’s On October 17, 2014
Colleagues,
By way of this brief email I would like to inform you of our continued progress on the initiative for Enhancing Career
Services as part of Transform CSCU 2020.
Yesterday, we held our first small focus group meeting at Manchester Community College. Attendance and
participation was positive and I would like to bring you up to date.
The small focus group:
• Reviewed the draft of the milestones that were shared with you in an earlier email. We refined these milestones
and made a few additions in response to some of the feedback received.
• Refined the questions for the planned system-wide Career Service survey that will provide an overview of
resources, activities, services, etc. offered.
• Plans to create an online survey using Survey Monkey that will be sent to Career Services Directors in the next
four to six weeks. We ask that all Career Service Directors within the CSCU system complete the survey.
Once the survey data has been collected, the plan is to schedule a statewide meeting of all CSCU Career Directors in
the near future to share the compiled results. At this meeting we will continue the discussion and develop a plan
regarding the final report to be submitted to the BOR and all the CSCU presidents with recommendations and steps
to enhance Career Services across the CSCU system.
18DRAFT – for discussion
Enhancing Career Services Milestones
1. Create a focus committee (five members) of CSCU Career Services professionals to join
an Enhancing Career Services planning team. (To identify and assess system wide best
practices and access activities, programs and resources)
2. Schedule a planning meeting with the small focus committee.
3. Explore the scheduling of regular meetings of all CSCU Career Services personnel to
assist in streamlining services, sharing resources, building capacity and building linkages.
(This expanded group could carry out the exploratory work by the focus committee and
serve as the impetus for development of additional milestones and development of the
road map.
4. Assess if Career Services function is available at all campuses and identify other
functions attached to the office (i.e., Veterans, Advising, Counseling, and Experiential
Learning). Develop a mapping/charting tool to identify the range of services offered at
each institution and address potential inequities that might exist in the system.
19DRAFT – for discussion 5. Determine if credit/non-credit career exploration courses are offered at the various campuses. (Currently what kinds of courses are being offered? What works well)? 6. Catalog current “web based” resources being utilized across system (Career Exploration, Resume Writing, Interviewing) to begin discussion on strengths/merits and to determine if cooperative leasing of programs would be cost effective. 7. Discuss the potential of creating a statewide database of employment and career opportunities encouraging a cooperative sharing of information. (What kind of databases are currently in use? Might a cooperative effort be identified resulting in enhanced student/ employer utilization?) 8. Explore the development of a common name for the Career Services function across the campuses. Currently there is disparity across the system making it potentially confusing for users. (Would a common name be beneficial and would a name change be more of a problem that benefit?) 20
DRAFT – for discussion 9. Identify current ratios between students and Career Services staffing based on FTE or Total headcount across the CSCU system 10. Schedule an annual conference/meeting of CSCU Career Services professionals in order to share mapping survey data, share information on best practices and successful programs or initiatives. 11 Share draft report on Enhancing Career Services with CSCU Career Services Directors 12. Share draft report on Enhancing Career Services with the Executive Steering Committee 13. Finalize report on Enhancing Career Services and submit to BOR and college and university presidents summarizing finding and recommendations. 14. Schedule a debrief meeting with key stakeholders and institutional leaders to discuss implementation plan regarding Enhancing Career Services initiative’s recommendations. 21
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PDF DRAFT OF SURVEY QUESTIONS
FOR MAPPING CAREER SERVICES ACROSS CSCU
SYSTEM
SENT TO SMALL FOCUS GROUP FOR
REVIEW & COMMENT ON
THURSDAY, OCTOBER 30, 2014
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UPCOMING OBJECTIVES
1. Mapping Survey to be sent to all CSCU Career Services Directors the week of November
10, 2014
2. Compile Survey Results
3. Schedule an annual conference/meeting of CSCU Career Services professionals in order
to share mapping survey, share information on best practices and successful programs
or initiatives.
4. Share draft report on Enhancing Career Services with CSCU Career Services Directors
5. Finalize report on Enhancing Career Services and submit to BOR and college and
university presidents summarizing findings and recommendations.
23DRAFT – for discussion
UPCOMING OBJECTIVES
1. Mapping Survey to be sent to all CSCU Career Services Directors the week of November
10, 2014
2. Compile Survey Results
3. Schedule an annual conference/meeting of CSCU Career Services professionals in order
to share mapping survey, share information on best practices and successful programs
or initiatives.
4. Share draft report on Enhancing Career Services with CSCU Career Services Directors
5. Finalize report on Enhancing Career Services and submit to BOR and college and
university presidents summarizing findings and recommendations.
24DRAFT – for discussion
Initial Data Collected from the state-wide CSCU
Transform Enhancing Career Services Initiative
Milestone # 6. Does the Career Services office provide career development
related assessments to students?
Yes 87.50 % No 12.50 %
If so, please identify the name of the assessment instrument(s) used.
Myers Briggs Type Indicator 43.75%
Focus 2 37.50%
Choices 18.75%
Strong Interest Inventory 43.75%
25DRAFT – for discussion
Initial Data Collected from the state-wide CSCU
Transform Enhancing Career Services Initiative
Milestone # 7: DOES THE OFFICE OFFER AN ON LINE JOB POSTING/LISTING
SERVICE FOR STUDENTS AND EMPLOYERS?
YES - 81.25% NO - 18.75
NAME OF PRODUCT CURRENTLY USED
College Central Network (CCN) 9
NACE Link- Simplicity 1
College Central Network to NACE Link in June 1
Experience (switching to NACE Link) 1
E-Recruiting (switching to NACE Link in June) 1
26DRAFT – for discussion
225 Main Street
Danbury, CT 06810
(203) 731-6109
Fax (203) 830-4276
kfarrenkopf@unionsavings.com
www.unionsavings.com
October 23, 2014
• I currently post jobs at Western Connecticut State University.
• Is there anyway of linking this so that I don’t have to post twice?
Karen J. Farrenkopf
VP Hiring & Retention Manager
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