TRAINING PROSPECTUS 2018 - NTUC LearningHub
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TRAINING PROSPECTUS 2018
About Us
NTUC LearningHub (LHUB) is Singapore’s
leading provider of Continuous Education and
Training (CET). Our innovative, high quality and
affordable learning is designed to help people and
organisations maximise their capabilities.
We help people to gain work and life skills that
can transform their lives, helping them to remain
employable, and to progress and improve
themselves through lifelong learning.
NTUC LearningHub is an NTUC Social Enterprise. We
work with unions, employers and the Government to
improve the employability of Singapore’s workforce
and help create a better, more meaningful life for
all.
The numerous awards and accolades we have
Vision attained are the testament to the quality of the
training we provide:
Transforming the life-long
• Singapore Quality Class Star
employability of working people
• Singapore Service Class
• People Developer
Mission • ISO 9001:2008
• OHSAS 18001:2007
To be the leader in Continuing • ISO 29990:2010
Education and Training • bizSAFE Level Star
by providing learning that
transforms employability and
creates a better life for working
people of all collars, ages and
nationalities
Content IT Academy 10 InfoComm Technology Skills For Professionals 15 Online Learning 16 Workplace IT Skills 17 ICT Professional Conversion Programme Employability Academy 20 Human Capital Management & Development Skills 21 Language & Literacy Skills 22 Leadership Skills 23 Productivity & Innovation Skills 25 Service Excellence Skills 26 Workplace Skills 27 SkillsFuture for Digital Workplace Security Academy 29 Security Skills Workplace Safety & Health Academy 32 Senior and Caregiver Skills 33 Trades Skills 34 Workplace Safety & Health Skills Corporate Learning Solutions 37 Human Capital Consultancy Services 38 Profiling Tools Other Courses 40 Audit Consultant Skills 41 Environmental Cleaning Skills 42 Manufacturing Skills
4 Training Prospectus 2018 Courses With Partners IT Partners Employability Partners Corporate Learning Solution Partners Industry Solutions Partners
SkillsFuture 5
Invest in You
NTUC LearningHub provides me with everything
I need on my journey towards a better future
Widest range Trained Robust Has been in Convenient Additional NTUC
of courses more than processes business locations Funding for
2 million since 1982 union members
personnel
Financial Support
SkillsFuture provides me with access to grants
that make learning affordable
Here’s a simple guide to help you identify what you are eligible for.
Non-PME* Courses
Up to 80% funding.
Capped at $17/hr.
> 21
Years Old PME* Courses
Up to 50% funding.
Capped at $15/hr.
Singaporean
Non-PME* Courses
Up to 90% funding.
> 40 Capped at $25/hr.
Years Old
PME* Courses
Up to 90% funding.
Capped at $50/hr.
Non-PME* Courses
Up to 80% funding.
Permanent > 21 Capped at $17/hr.
Resident Years Old
PME* Courses
Up to 50% funding.
Capped at $15/hr.
Scan here to
find out more *PME – Professionals, Managers, Executives. Terms and conditions apply.
6 Training Prospectus 2018
SkillsFuture Credit
WHAT IS IT? WHO IS IT FOR?
All Singaporeans aged SkillsFuture Credit is for all
25 and above received an Singaporeans aged 25 and
opening credit of S$500 above.
from January 2016. Your
credits will not expire and
the government will provide
periodic top-ups, so you may
accumulate your credits.
WHAT CAN
I USE IT FOR? HOW DO I USE IT?
Your SkillsFuture Credit You can use your credits
can be used on top of to pay for or offset course fees
existing government course by applying for claim(s) starting
subsidies to pay for a broad from January 2016. All eligible
range of of approved courses Singaporeans will be able to
to upgrade yourself. access their SkillsFuture Credit
account via:
www.skillsfuture.sg/credit
How to claim SkillsFuture Credit
1 2 3
Learn more about our Register for your desired Enjoy Government subsidy and
courses at our roadshows, course at our branches pay as low as 10% of the total
branches or website. or roadshows. course fee upfront.
4 5 6
RECEIPT
$
------ -
Get a receipt from us Use your SkillsFuture Credit to Claim* up to 50% of you total
upon payment. make deductions for your course nett fee payable with NTUC UTAP
fees during registration at LHUB. funding at www.ntuc.org.sg/
*To be done 60 days before course wps/portal/up2/home.
commencement date.
*To be submitted within 6 months
after course ends.
SkillsFuture 7
Refer to the table below for an example of NTUC Union Training Assistance Programme
(UTAP) and SkillsFuture Credit support:
John would like to develop his technical skills in Infocomm Technology and takes up a course in National Infocomm
Competency Framework (NICF) – Certified Associate in Project Management (CAPM). With the SkillsFuture Credit of
S$500, John can make full use of the credits for his learning journey.
NICF – Certified Associate in
Project Management (CAPM) Amount Payable GST
Course Fee $1,000 + GST $70
GST $70
Government Subsidy (Up to 90%) - $900 +
Government Subsidy is not applicable for GST
Amount after Government Subsidy $100 + GST $70
Total Amount Payable to LHUB $170
When John makes use of his SkillsFuture Credit, NTUC LearningHub will assist him with the claims upfront.
If there is a balance in the net fee-payable, John may proceed to claim UTAP Funding.
Scenario A
Nett Fee Payable GST
Course Fee $100 + $70
SkillsFuture Credit Claimable
(Individuals can choose to claim up to the full -$100 + - GST $70
amount or less, including GST)
Total Amount Payable to LHUB $0
Scenario B
Nett Fee Payable GST
Course Fee $100 + $70
- $50
SkillsFuture Credit Claimable If individual does not have enough credits
(Individuals can choose to claim up to the full to pay for the course, and he / she is a + - GST $70
amount or less, including GST) union member, he / she can make use of
UTAP Funding.
Amount Payable to LHUB
$50 $0
during registration
- $50
Additional UTAP Funding* NTUC members can enjoy 50% UTAP Funding on UTAP Funding is not applicable for GST
Claimable after course has ended unfunded amount payable, subject to a cap of $250
per year.
Table is for illustration only. *Terms and conditions apply.
8 Training Prospectus 2018
Invest in Your Workplace
NTUC LearningHub’s Learning Compass creates
customised training plans in 6 important
skillset areas for your workforce using data
analytics and technology.
LE ARNING COM
HUB PA
SS
L h Enabled Solu
Tec tio
n
DIGITALISATION
• Industry 4.0
• Tech Enabled Solution
• IoT, Data Analytics, E-Commerce, Social
SERVICE
Media Marketing ORIENTATION
• Office Suite • Silver Market
• SkillFuture Digital Workplace • Inclusive Service
• Coding (Computational Thinking) • Online / Offline
anageme
PRODUCTIVITY geM nt
& INNOVATION an Pl
Ch
an
•
•
Lean Culture
Design Thinking
DATA SAFETY
• Service Innovation ANALYTICS • Safety At Work
FOR
• Project
Management • Occupational Health
DECISION
MAKING
PEOPLE
MANAGEMENT
• HR Best Practices
• Learning & Development
• Leadership & Teamwork
• Difficult Conversation SECURITY
• Lifelong Learning
• SG Secure
• Cyber Security
IT Academy
In today’s IT-driven world, computer skills
are a basic requirement in any industry. To
enable employees to increase the value of
their contributions in their organisations,
unlock their career potential and advance
in their careers, NTUC LearningHub’s IT
Academy offers a comprehensive suite
of training courses ranging from basic IT
skills to Advanced Infocomm Technology
(ICT) skills, as well as online learning
platforms.
Working hand in hand with established
industry partners such as Oracle, Cisco,
Project Management Institute (PMI),
Microsoft and SAP we provide a wide
spectrum of ICT courses for those with
minimum knowledge to IT professionals
who require high-end specialized
certification courses. Together with our
other key partner, ICDL, we also provide
the full range of office IT courses for those
who require basic computer skills.
Scan here to
find out more
10 Training Prospectus 2018
InfoComm
Technology Skills
For Professionals
Skills in Infocomm Technology have become essential for professionals in
our knowledge-driven and technology-dependent society. Our spectrum
of Information and Communications Technology (ICT) courses ranges from
entry-level courses for participants without minimal knowledge in ICT skills
to high-end specialised certification courses for IT Professionals.
Courses for Business Users
Microsoft Excel
• Microsoft Excel 2016: Beginner / Intermediate / Advanced
• Excel Useful Formulas and Functions
• Data Analysis using Excel PivotTable
• Microsoft Excel Macros
• Introduction to Microsoft Excel VBA
• Executive Reporting Using Dynamic and Interactive Excel Dashboard
(2 Days)
Microsoft Office 365
• Office 365 End User Training
SharePoint
• SharePoint 2016 End User Training
Cyber Security
• Cyber Security Awareness Training
Courses for Design Professionals
Adobe
• Visual Communication Using Adobe Photoshop
• Professional Photographic Enhancement Using Adobe Photoshop
• Graphic Design & Illustration Using Adobe Illustrator
• Poster Design Using Adobe Illustrator
• Photoshop and Illustrator Roundtrip
• Design a Codeless Website Using Adobe Muse
Autodesk
• AutoCAD 2018 EssentialsIT Academy 11
Technical Courses for Beginners with no IT Background
• NICF – MTA: Networking Fundamentals
• NICF – MTA: Security Fundamentals
• NICF – MTA: Windows Server Administration Fundamentals
• NICF – MTA: Software Development Fundamentals
• NICF – MTA: Database Fundamentals
Network Administration
• NICF – Cisco CCNA Routing & Switching Part 1 (CCENT, ICND1)
• NICF – Cisco CCNA Routing & Switching Part 2 (ICND2)
Systems Administration
Apple MacOS 10.12 Sierra
• NICF – Apple MacOS Support Essentials
Linux
• NICF – Linux System Administration
• NICF – Linux Command Line and Shell Scripting
Windows Server 2016
• NICF – Installation, Storage & Compute with Windows Server (20740)
• NICF – Networking with Windows Server (20741)
• NICF – Active Directory Services with Windows Server (20742)
Windows 10
• NICF – Installing and Configuring Windows 10 (20698)
Microsoft Azure
• NICF – Implementing Microsoft Azure Infrastructure Solutions (20533)
Microsoft System Center and Hyper-V
• NICF – Implementing a Software-Defined Datacenter (20745)
Microsoft Office 365
• Enabling and Managing Office 365 (20347)
Software / Web / Mobile Apps Development
Android
• NICF – Android Programming & Applications Development
Apple iOS
• NICF – iOS Programming & Applications Development with Swift
Java
• NICF – Oracle Certified Associate, Java Programmer
• NICF – Oracle Certified Professional, Java Programmer
• NICF – Front-End Web Application Development with Java EE12 Training Prospectus 2018
Microsoft .NET and Visual Studio
• NICF – Programming in HTML5 with JavaScript and CSS3 (20480)
• NICF – Programming in C# (20483)
• NICF – Developing ASP.NET MVC 4 Web Applications (20486)
• NICF – Programming in Visual Basic with Microsoft Visual
“I derive Studio (10550)
satisfaction
from helping my PHP and MySQL
students. Seeing • NICF – Programming in PHP
them completing • NICF – MySQL and PHP: Developing Dynamic Web Applications
their courses and
learning a new Middleware Development Tools
skill keeps me
• Oracle Fusion Middleware
going.”
• Oracle WebLogic Server
• Oracle GlassFish Application Server
• Oracle GoldenGate
Mr Soh Thien Thu, an
Infocomm Technology • Oracle Data Integrator (ODI)
trainer with NTUC
LearningHub. Database Administration / Development
Microsoft SQL Server 2016
• NICF – Querying Data with Transact-SQL
• NICF – Developing SQL Databases
• NICF – Administering a SQL Database Infrastructure
• NICF – Provisioning SQL Databases
Oracle Database 12c
• NICF – Oracle Database: SQL and PL/SQL Fundamentals
• NICF – Oracle Database 12c Administrator Certified Associate
SAP HANA
• NICF – SAP HANA Introduction
• NICF – SAP HANA Installation & Operations
• NICF – SAP HANA Modeling
Oracle MySQL
• NICF – MySQL Fundamentals
• MySQL for Database Administrators
• MySQL for Developers
Data Analytics and Business Intelligence
Qlik Sense
• NICF – Data Visualization with Qlik Sense
• Data Modeling for Qlik SenseIT Academy 13
QlikView
• QlikView Designer
“Upgrade • QlikView Developer
yourselves
constantly and Microsoft
be equipped • Analyzing Data with Power BI (10989)
with the relevant • Implementing a SQL Data Warehouse (20767)
skills. I am glad • Developing SQL Data Models (20768)
that I took up the
courses at NTUC Oracle
LearningHub. • Oracle Business Intelligence Enterprise Edition (OBIEE)
The trainers were • Essbase
dedicated and
• Hyperion
helped me greatly
• Endeca
in my learning
• Discoverer
journey.”
• Oracle Big Data
Cyber Security, IT Governance, Risk Management and
Compliance (GRC)
Mr Sam Ngo,
44 years old, trainee who Project Management Institute, USA (PMI)
had attended NICF – Cisco • PMI Risk Management Professional (PMI-RMP)®
Certified Entry Networking
Technician (CCENT) and • Risk Management Fundamentals
Cisco Certified Network
Associate (CCNA).
ISACA
• NICF – Certified Information Systems Auditor (CISA)
• NICF – Certified Information Security Manager (CISM)
• Certified in Risk and Information Systems Control (CRISC)
• Certified in the Governance of Enterprise IT (CGEIT)
(ISC)2
• NICF – Certified Information Systems Security Professional (CISSP®)
• NICF – Certified Cloud Security Professional (CCSP®)
Cisco
• NICF – Cisco CCNA Security (IINS)
• NICF – Cisco CCNA Cyber Ops Part 1: Understanding Cisco
Cybersecurity Fundamentals (SECFND)
• NICF – Cisco CCNA Cyber Ops Part 2: Implementing Cisco
Cybersecurity Operations (SECOPS)
Fortinet
• NICF – Fortinet FortiGate Network Security Professional (NSE 4)
Personal Data Protection Commission (PCPC)
• Fundamentals of the Personal Data Protection Act (PDPA)
(ISC)², CISSP and SSCP are registered certification marks of (ISC)² , Inc.14 Training Prospectus 2018
Project Management
• NICF – Project Management Fundamentals
• NICF – Certified Associate in Project Management (CAPM)®
• NICF – Project Management Professional (PMP)®
• NICF – Managing Projects with Microsoft Project
• Primavera P6 Fundamentals
Agile and Scrum
• NICF – PMI Agile Certified Practitioner (PMI-ACP)®
• NICF – Agile and Scrum Fundamentals
IT Service Management
• NICF – ITIL® Foundation Certificate in IT Service Management
• ITIL® Intermediate Certificate in Operational Support and Analysis (OSA)
• ITIL® Intermediate Certificate in Release, Control and Validation (RCV)
ERP Applications
SAP – Overview, Basic Processes and Foundation
• SAP Overview (SAP01)
• Business Processes in Financial Accounting (AC010)
• Business Processes in Management Accounting (AC040)
• Business Processes in SAP ERP HCM (HR050)
• Business Processes in Plant Maintenance (PLM300)
• Processes in Procurement (SCM500)
• Business Processes in Sales and Distribution (SCM600)
SAP S/4HANA
• SAP S/4HANA Overview (S4H00)
• Introduction to SAP S/4HANA (S4H01)
SAP S/4HANA Finance – Financial Accounting
• Business Processes in Financial Accounting in SAP S/4HANA (S4F10)
• Financial Accounting in SAP S/4HANA (S4F01)
• Finance Migration to SAP S/4HANA (S4F03)
• Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4HANA
(S4F12)
• Additional Financial Accounting Configuration in SAP S/4HANA (S4F13)
• Asset Accounting in SAP S/4HANA (S4F17)
• Financial Closing in SAP S/4HANA (S4F15)
Oracle
• E-Business Suite (EBS)
• JD Edwards EnterpriseOne
• PeopleSoft
• Fusion Applications
“PMI”, the PMI logo, “PMBOK”, “CAPM”, “Certified Associate in Project Management (CAPM)”, “PMP”, “Project Management Professional (PMP)”, “Project Management Professional”, the
PMP logo, “PMI-ACP”, “PMI Agile Certified Practitioner” are marks of Project Management Institute, Inc.
ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.IT Academy 15
Online Learning
Our online courses, available 24/7, provide a cost-effective solution by reducing the number of hours spent in
classroom training. As the course content is available instantly, learning can be accomplished at a faster rate.
Accessibility to such courses at any location also gives employers greater control over employee learning.
Online Learning Consultancy
• Content Hosting
Leverage on our world class learning platform to
deliver your customised content on any device
• Build your own content with ease
Design engaging and interactive content using our
suite of online learning tools without the need to
purchase additional software licenses
• Content development and design
Exploit our expertise in developing your customised
content and enriching it with interactive content such
as videos, gamification and simulations
Scan here to
find out more16 Training Prospectus 2018
Workplace IT Skills
International Computer Driving License (ES - WSQ)
Introductory Programme
• Use Basic Functions and Applications of a Computer
(ICDL Certification Module: Intro to ICDL Base)
• Use Primary Functions and Applications of a Computer
(ICDL Certification Module: Digital Citizen Computer Fundamentals)
• Use Primary Functions and Applications of a Tablet
(ICDL Certification Module: Digital Citizen Tablet Fundamentals)
Base Modules
• Use Essential Features of a Computer
(ICDL Certification Module: Computer Essentials)
• Perform Essential Online Functions
(ICDL Certification Module: Online Essentials)
• Perform Word Processing Functions
(ICDL Certification Module: Word Processing)
• Perform Spreadsheet Functions
(ICDL Certification Module: Spreadsheets)
Standard Modules
• Perform Presentation Functions
(ICDL Certification Module: Presentation)
• Perform Database Functions
(ICDL Certification Module: Using Databases)
• Perform Image Editing Functions
(ICDL Certification Module: Image Editing)
• Perform Web Editing Functions (Kompozer)
(ICDL Certification Module: Web Editing)
• Demonstrate Secure Use of IT
(ICDL Certification Module: Secure Use of IT)
• Perform Project Planning Functions
(ICDL Certification Module: Project Planning)
• Perform Online Collaboration
(ICDL Certification Module: Online Collaboration)
• Manage Online Information
(ICDL Certification Module: Information Literacy)
Advanced Modules
• Perform Advanced Word Processing Functions
(ICDL Certification Module: Advanced Word Processing)
• Perform Advanced Spreadsheet Functions
(ICDL Certification Module: Advanced Spreadsheets)
• Perform Advanced Database Functions
(ICDL Certification Module: Advanced Database)
• Perform Advanced Presentation Functions
(ICDL Certification Module: Advanced Presentation)IT Academy 17
ICT Professional
Conversion Programme
About ICT Professional Conversion Programme
To meet the ICT sector’s manpower demands, NTUC LearningHub is proud to partner with SkillsFuture Singapore
(SSG) and Workforce Singapore (WSG) to offer a place-and-train (PnT) Professional Conversion Programme.
The Programme is open to Upon completion of the training, In addition to classroom training,
mid-career switchers and participants are required to serve ICT PCP trainees will be required
aims to train mid-career a minimum service period with to undergo on-the-job training at
individuals to become qualified the employer. their workplace.
IT Professionals. Candidates
must secure employment with a
participating employer to qualify
for the ICT PCP.
Funding for Employers
The PCP facilitates job-switching between industries by providing subsidies for salaries and course fees incurred by
employers during the training period.
PCP Funding Components To Employers
70% to 90% subsidy for classroom training Up to 6 months salary subsidy for on-the-job training
(Applicable for Singapore Citizens and PRs only)
Up to 70% of salary, capped at $4k per month Enhanced PCP Scheme
(Applicable for Singapore Citizens and PRs only) Up to 90% of salary capped at $6k per month
(Applicable for Singapore Citizens only, aged 40+ or
Unemployed for ≥ 6 months)
Note: For on-the-job training, salary support is for up to 6 months only. It is applicable on gross monthly salary (excluding CPF).
*Course fee grant for classroom training
a. SMEs: Up to 90% course fee subsidy
b. Non-SMEs: Up to 70% course fee subsidy
c. Singaporeans aged ≥ 40 (applicable for both non-SME and SME sponsored): Up to 90% course fee subsidy
In addition to a course fee grant, employers can also claim absentee payroll (AP) funding to defray the manpower costs incurred when they send PCP candidates for classroom
training.18 Training Prospectus 2018
Our 10 Currently, NTUC LearningHub is the exclusive Programme Partner for the
following 10 critical ICT job roles:
ICT PCP Job
Roles Programming, Software / Web / Mobile Application
Development
• Software Developer (Java)
• Software Developer (.NET)
• Mobile Application Developer (Android & iOS)
• Web Developer (Linux, MySQL & PHP)
Database Administration / Development
• Microsoft SQL Server Administrator / Developer
• Oracle Database Administrator / Developer
• SAP HANA Consultant
Network & Infrastructure Administration
• Network Engineer
• Systems Administrator (Windows Server, Linux and MacOS)
Cyber Security
• Network Security Analyst
Scan here to
find out moreEmployability
& Soft Skills
Academy
In an ever-increasingly competitive work
environment, how do you ensure that
you stand out from the crowd? NTUC
LearningHub offers a wide range of
professional and personal development
courses to give you that competitive edge.
Working with established partners like
John Maxwell, Chartered Institute of
Personnel and Development (CIPD) and
ESSEC Business School, we offer courses
to enhance leadership skills, service
excellence, design thinking and service
innovation, human capital management
expertise, personal effectiveness and lastly,
language and literacy skills to ensure that
you remain at the top of your profession.
Scan here to
find out more20 Training Prospectus 2018
Human Capital
Management &
Development Skills
The role of HR has developed significantly, and today, business leaders increasingly recognise that people are the
biggest drivers of both risk and value in an organisation. As the nature of work evolves and becomes more diverse,
traditional models of working are giving way to more flexible forms of organisation and employment. Technology,
globalisation, changing workforce demographics and new expectations about work are driving innovative ways of
working. As widely-accepted norms for managing the employment relationship change, HR and L&D professionals
have a tremendous opportunity to play a greater role in developing organisations that are fit for the future.
In partnership with Chartered Institute of Personnel and Development (CIPD), we inspire new thinking, best practices
and capability building in HR and L&D, helping you drive sustained performance in your organisation.
CIPD Qualification Other HR Courses
• Level 3 Diploma in Human • Apply Employment Act in HR
Resources Practice Practices and HR Processes
• Level 3 Diploma in Learning & • Employment of Foreign
Development Manpower Act
• Demonstrate a Comprehensive
Understanding of the CPF Act
CIPD Masterclass Series
• Design and Develop Legally
• Delivering Transformational
Complied Employment Contract
Change
• Developing and Managing
• HR Business Savvy Skills
Effective HR Policies and
• The Influential HR and Procedures
Stakeholders Management
• Grievance Handling & Discipline
• HR as an Organisational Coach-
• Industrial Relations Legislation
Mentor
and its Practical Applications
• HR Strategic Analytics and
• Managing Termination, Dismissal
Reporting
and Re-Employment
• Workforce Planning
• Managing Staff Performance for
• Employee Engagement Engagement and Results
• Design, Delivery and Evaluation of • Hiring with Confidence -
Learning Interventions Structured and Behavioural-Based
• Organisational Development Interview
• Talent Management
WSQ HR Courses
• WSQ Implement Recruitment and
Selection Methods
• WSQ Align HR Services and
Business Needs
• WSQ Ensure Compliance with
Relevant Laws and RegulationsEmployability Academy 21
Language &
Literacy Skills
NTUC LearningHub offers language courses to develop the individual’s listening, speaking, reading and writing skills
to communicate effectively in the workplace. In addition, the courses enable all levels of the workforce to be more
employable and to adapt better to new job demands and challenges.
This programme is part of the Singapore Employability Skills (ES) training initiative by the SkillsFuture Singapore
(SSG). ES prepares all levels of the Singapore workforce to remain employable and competitive. More than 530
employers in Singapore recognise the alternative qualifications under our Employability Skills Credential Scheme for
adult workers.
Workplace Literacy
• ES WSQ – Workplace Literacy Comprehensive
• ES WSQ – Workplace Literacy Conversational
• ES WSQ – Workplace Literacy Writing
Workplace Numeracy
• ES WSQ - Workplace Numeracy
All Workplace Literacy and Numeracy courses are available in Beginner,
Intermediate and Advanced Level
Programmes For Migrant Workers
• Basic Conversational English
• Service Proficiency Programme
Business Communication & Writing Skills
• Effective Business Writing
• Effective Communication and Presentation
• Effective Email Communication22 Training Prospectus 2018
Leadership Skills
Bringing world-class leadership programmes to all professionals, NTUC
LearningHub is proud to be the exclusive training partner for The John
Maxwell Company in Singapore. John Maxwell is an internationally
recognised expert in leadership. For over 40 years, he has inspired audiences
through thousands of speaking engagements and has sold more than 25
John Maxwell’s Signature
million books in 50 languages – claiming outstanding titles as a best-selling
Workshop Series
author listed on the New York Times, Wall Street Journal and Business Week
• 5 Levels of Leadership
best-selling lists.
• The 360° Leader
• Accelerating Teamwork
• 5 Strategies to Win with People
• Living the Laws of Leadership
• Discover Your Authentic
Leadership Style*
Other Leadership
Development Modules
• WSQ Lead Team To
Implement Change
(Designed and infused with
John Maxwell leadership
principles)
• WSQ Develop Self (Powered
by John Maxwell)
• WSQ Encourage People
(Powered by John Maxwell)
• WSQ Build Team
Relationships (Powered by
John Maxwell)
• WSQ Cultivate Workplace
Relationships (Powered by
John Maxwell)
• WSQ Support Achievement
of Results (Powered by John
Maxwell)
• WSQ Support Team (Powered
by John Maxwell)
NTUC LearningHub’s
Signature Professional
Programmes
• Be A Leader, Be A Coach
• Personal Branding
• Professional Business Etiquette
• Effective And Etiquette On The
Phone
*Available from 1st quarter of year 2018Employability Academy 23
Productivity and
Innovation Skills
NTUC LearningHub understands the growing needs of the business
community to groom its pool of managers and executives to champion
the cause of productivity and innovation in their companies. By
leveraging on a strategic set of tools and techniques, companies can
maximise their innovation output and improve their productivity level.
Lean
Lean is an organisational-wide strategy that is focused on the relentless
elimination of unnecessary, non-value-added activities. Any activity or
process that consumes resources, adds cost or time without creating value
presents an opportunity for improvement. The outcome of implementing
Lean is an organisation that is nimble, competitive, flexible and responsive
to market demands and needs.
• Enhancing Process Efficiencies with Value Stream Management
• Lean Thinking
• Lean Warehousing
• Quick Changeover for Operational Flexibility and Responsiveness
Lean Sigma
Lean Sigma is the integration of two widely used business improvement
approaches - Lean and Six Sigma. Each of the approaches by itself has its
own merits and focus. With this integration, Lean Sigma offers organisations
a wealth of tools and techniques to resolve issues that they may not have
been able to overcome through the singular use of Lean or Six Sigma.
• Certified Lean Sigma Black Belt
• Certified Lean Sigma Green Belt
Six Sigma
Six Sigma is an engaging management philosophy with a realm of possibilities,
as well as a structured tool that can help any organisation achieve world-class
performance. Six Sigma emphasises on financial measures to enumerate the
benefits. Process and quality improvements are quantified in financial terms
and is also the basis used in project selection and prioritisation. Because
of this strong relationship with financial performance, there is greater
accountability and Top Management engagement.
• Certified Six Sigma Black Belt
• Certified Six Sigma Green Belt
• Understanding Six Sigma24 Training Prospectus 2018
Process Improvement
The source of an organisation’s strength and competitive advantage lies in
using scientific and data-driven methods to manage process variation and
deliver customer value. Process Improvement will assist you to better evaluate,
monitor, control and improve the business processes as well as to assess the
risks of potential failure of these processes. Our innovative process improvement
programmes will aid you to harness the power of statistical thinking and transform
you and your organisation.
• Failure Mode and Effects Analysis
• Measurement System Analysis
• Statistical Process Control
Problem Solving
Problem Solving is an effective productivity improvement tool. It will assist you
to engage your problems more effectively and efficiently. Problems may come
to you in various forms; some simple and logical, some complex with multiple
failures while others may be complicated by human manipulation.
Root cause analysis is the most important step in all problem solving
methodologies. Application of this technique will ensure that problems are solved
at the root cause level which will effectively prevent recurrence of the same.
• Root Cause AnalysisEmployability Academy 25
Service
Excellence Skills
At NTUC LearningHub, we believe that at the heart of every organisation is a
dedicated commitment to a culture of service excellence. Organisations can
achieve long-term relationships when they deliver true value to each customer
they serve. When you differentiate your service from competition, as well as
empower your employees to embrace a service mindset with ownership and
personal responsibility, your business will benefit remarkably in many ways.
Working with the Ministry of Social and Family Development (MSF) and our
key partner, ESSEC Business School, we adopt a blended approach to offer a
progressive suite of courses for all levels across organisations to harness the
power of service quality, design thinking and service innovation.
NTUC LearningHub’s Signature Service Professional Programmes
• Customer Friendly Language
• Handling Challenging Customers
• Service Magic
• Service Revolution
• Service Wow
WSQ Service Professionals (Operational)
• WSQ Certified Service Professional
• WSQ Demonstrate the Service Vision
• WSQ Demonstrate the Service Vision (in collaboration with MSF)
• WSQ Engage in Service Innovation Initiatives
• WSQ Engage in Service Innovation Initiatives (Powered by ESSEC Business School)
• WSQ Implement Operations for Service Excellence
• WSQ Project a Positive and Professional Image
• WSQ Provide Go-the-Extra-Mile Service
• WSQ Respond to Service Challenges
• WSQ Work in a Diverse Service Environment (Powered by John Maxwell)
WSQ Service Coaches (Supervisory)
• WSQ Coach for Service Performance
• WSQ Establish Relationships for Customer Confidence
• WSQ Manage Operations for Service Excellence
• WSQ Manage Service Performance
• WSQ Role Model the Service Vision
• WSQ Manage a Diverse Service Environment (Powered by John Maxwell)
WSQ Service Leader (Managerial)
• WSQ Foster Service Innovation
• WSQ Foster Service Innovation (Powered by ESSEC Business School)
• WSQ Lead with Service Vision (in collaboration with MSF)26 Training Prospectus 2018
Workplace Skills
Executive Development &
Growth for Excellence
(ES-WSQ)
Managerial Level
• Apply Emotional Competence to
Manage Self and Others in a Business
Context*
• Develop a Work Team*
• Lead Workplace Communication and
Engagement
• Manage Cross Functional and
Culturally Diverse Teams
• Manage Workplace Challenges with
Resilience*
• Solve Problems and Make Decisions
Workplace Skills (ES-WSQ) • Support the Establishment of a
Framework for Initiative and Enterprise
Operations Level
• Adapt to Change
Business Management
• Apply Emotional Competence to (BM-WSQ)
Manage Self at the Workplace
• Present Information
• Communicate and Relate
Effectively at the Workplace • Write Reports
• Demonstrate Initiative and
Enterprising Behaviour Soft Skills
• Develop Personal Effectiveness • Effective Presentation Skills
• Maintain Personal Presentation • Effective Stress and Time Management
and Employability
• SkillsFuture For Digital Workplace
• Solve Problems and Make Decisions
• Work in a Team
Supervisory Level
• Facilitate Effective Communication
and Engagement at the Workplace
• Foster Team Adaptability
• Solve Problems and Make Decisions
*Available from 2nd quarter of year 2018Employability Academy 27
SkillsFuture for
Digital Workplace
Course Overview
The SkillsFuture for Digital Workplace (SFDW) is a 2 day programme that supports the national initiative of preparing
Singaporeans for our future economy. Faced with rapid technological changes and disruptions at work and in
our personal lives, we must prepare ourselves to become future-ready by anticipating and embracing change.
Through this course, you will discover the potential of technology in the workplace and how you can leverage these
technologies to become more productive. You can expect to leave with a digitally-empowered mindset and a future-
ready confidence to navigate your learning and career pathways throughout your life.
Build confidence to Embrace the use of Discover technology Prepare for the future
navigate learning and smart technology in and data trends economy
career pathways workplace
Course Outline
• Key trends affecting the future of work
• Technologies shaping the future economy
• Impact of technology at work and daily life
• Develop resilience, adaptability, and a future-ready mindset
• Basic concepts of big data and its prevalence in the future economy
• Essentials and importance of cyber security
• Basic lean concepts and being a change agent at work
• Develop an action plan for continuous learning to prepare for the future of work
Smart Nation Technology Engage in
Field Trip e-LearningSecurity
Academy
With the rise in global terrorism and
increased security issues, expanding the
pool of skilled security professionals in
Singapore has become an urgent and
immediate need. Playing a crucial role in the
multi-pronged approach to enhancing the
security of our nation, NTUC LearningHub
provides a comprehensive range of
training courses ranging from advanced
certification for security personnel to basic
security skills for those new to the industry.
We are proud to be one of the largest WSQ
security training provider for SkillsFuture
Singapore (SSG).
Scan here to
find out moreSecurity Academy 29
Security Skills “I like to learn new
skills as learning keeps
The security industry plays a pivotal role in securing and preventing loss me up-to-date with
of lives and property through criminal acts and acts of terrorism against a
new skills needed for
nation in general and owners of property in particular.
the workforce today.
Above all, security is a profession that is both demanding and rewarding
NTUC LearningHub
to individuals. Demanding because of the role of a guardian of lives provides a wide array
and property that an individual is assigned to. Rewarding as a career as of courses that we
individuals can advance as far up the career ladder as they aspire to. can choose from to
This and much more is made possible with the introduction of the WSQ upgrade our skills
Security framework driven through SkillsFuture Singapore (SSG) with full to keep ourselves
support from the security industry and our government, and supports the relevant.”
Progressive Wage Model.
NTUC LearningHub is proud to be the programme partner appointed
by SkillsFuture Singapore (SSG) to provide training for all levels of WSQ Mr Haja Mohidin Bin
Security Courses. Our training approach is practical, targeted and relevant Mohamad Eusope, 69
for both security practitioners and those who want to join the industry. years old, trainee who had
We spare no effort to ensure that our courses are delivered to the quality completed the WSQ Supervise
standards required by SSG and the industry. Security Officer and WSQ
Operate Basic Security
Equipment courses.
Certificate in Security Operations (CSO)
• WSQ Assist in the Evacuation of Premises
• WSQ Basic Licensing Units
• WSQ Conduct Crowd and Traffic Control
• WSQ Conduct Security Screening of Person and Bag
• WSQ Conduct Security Screening and Search of Vehicles
• WSQ Handle Enquiries and Requests
• WSQ Manage Disorderly Conduct and Threatening Behaviour
• WSQ Operate Basic Security Equipment
• WSQ Perform Security Operations Within Legal Framework
• WSQ Perform Workplace First Aid
• WSQ Recognise Terrorist Threats
Advanced Certificate in Security Supervision (ACSS)
• WSQ Assess and Address Security Risks
• WSQ Conduct Operations Briefing and Debriefing
• WSQ Contribute to the Management of Security Incidents
• WSQ Induct Security Personnel
• WSQ Lead and Manage a Team of Security Officers
• WSQ Monitor and Review Security Operations
• WSQ Perform Supervisory Duties within Legal Framework
• WSQ Supervise Security Officers30 Training Prospectus 2018
WSQ Perform Investigation Activities in Compliance
with Legal Requirements (PI)
• WSQ Perform Investigation Activities in Compliance with Legal
Requirements (PI)
Other Security Courses
• Fraud & Misconduct Investigation
• Investigative Interviewing Techniques
• Physical Violence Response and Intervention Techniques (PVRIT)
WSQ Diploma in Security Management
• WSQ Achieve Work Effectiveness in Security Environment
• WSQ Assess and Manage Security Risk Control Measures
• WSQ Conduct Security Survey
• WSQ Develop a Manpower Deployment Plan
• WSQ Manage and Resolve Conflict in Security Environment
• WSQ Manage Security Agency Within Legal Framework
• WSQ Manage Security Business
• WSQ Manage Security Emergencies
• WSQ Manage Security Operations
• WSQ Prepare and Submit Tender for Security ServicesWorkplace
Safety & Health
Academy
To address the needs of Singapore’s
aging population, NTUC LearningHub
offers courses to empower seniors to live
and age well, equip healthcare workers
in caring for the health and wellbeing of
seniors, and provide businesses with the
know-how to cater to the needs of elderly
customers.
In its drive to enhance workplace safety
standards, NTUC LearningHub plays a vital
role as a major provider of safety training
and advanced certification courses for
all levels of employees, from rank-and-
file workers to industry professionals.
We also offer short courses and training
in trades skills for the marine trades and
construction industry.
Scan here to
find out more32 Training Prospectus 2018
Senior and Caregiver Skills
NTUC LearningHub aims to help build silver communities that support ageing-in-place initiatives and empower
active, independent seniors by providing quality and relevant training and skills upgrading.
WSQ Certificate in Community and Social Services [Senior Services – Integrated
Care]
This course has been specifically designed for learners without a background in the Community
and Social Services (Client Services) – Eldercare industry. The course content and examples are
designed to provide entry-level care workers with advanced skills for safe caring of elderly clients
requiring enhanced hygiene, elimination and perineal care needs, as well as feeding assistance for
elderly clients both in the day-care centres and at the homes of the elderly clients. Learners will be
guided through a practice-oriented and experiential learning process to become more aware and
experience the true meaning of what it takes to:
• Provide care to senior clients using the person-centred care approach
• Assist these senior clients meet their enhanced hygiene needs and to perform their Activities of
Daily
Core
• Assist clients to meet basic hygiene needs
• Work in a safe working environment that meets the Workplace Safety and Health (Healthcare)
Guidelines
Electives
• Provide enhanced personal care for clients
• Assist clients with clinical care needs
• Support client in rehabilitation exercises and activities of daily living
• Engage clients through activities according to clients’ needs
Building Elder Friendly Communities
Retailers and consumer services businesses, are adapting to the demands of an ageing population.
By helping our seniors stay engaged with society, facilitating activities they enjoy, and pursuing
interests, we can help our customers lead fulfulling and independent lives.
Through this programme, participants will learn about the challenges seniors face, and then convert
that understanding into action. They will be able to understand, and anticipate the needs of customers,
and offer a compassionate and helping hand to those that need one. This will enable businesses to
make a positive impact in the local community.
• Serving Senior Customers
Seniors at Workplace
Equipping elderly with the necessary skillsets and knowledge enable them to stay active whether
for work or to pursue their interests in an ever increasing technology-based lifestyle.
• Enhancing Seniors Employment Guidance
• Excellent Mentoring Skills
• Intergenerational Bonding at the Workplace
• Re-Employment: Equipping and Developing Yourself
• Turning Silver Into GoldWorkplace Safety & Health Academy 33
Trades Skills
Trades Skills play an essential part in the construction of our infrastructures and buildings. Short courses and skills
training are offered, primarily for the marine trade and construction industry. Training courses are conducted at our
LHUB industry Skills Centre at Benoi. Conveniently scheduled public training courses are available such as riggers &
signalman, metal scaffold erection, forklift, crane operations as well as welding.
Trades
• Enhanced Tutorial For Workshop To Enhance Safety Of
Crane Operation
• Forklift Refresher
• Metal Scaffold Erection - Workers Level
• Perform Rigger and Signalman Tasks
• Supervision of Metal Scaffold Erection
• Workshop To Enhance Safety Of Crane Operation
• WSQ Operate Forklift (3 Days)
• WSQ Operate Forklift (5 Days)
Welding
• Flux Core Arc Welding 3G Carbon Steel 25.4mm
• Shielded Metal Arc Welding 3G Carbon Steel 10mm
• Shielded Metal Arc Welding 3G Carbon Steel 25.4mm
• Shielded Metal Arc Welding 4G Carbon Steel 25.4mm34 Training Prospectus 2018
Workplace Safety
& Health Skills
Appointed by the Ministry of Manpower as the Accredited Training Provider for Workplace Safety & Health (WSH)
programmes, NTUC LearningHub is also the approved Workforce Skills Qualifications Continuing Education Training
Centre (WSQ CET) for WSH Professionals under the SkillsFuture Singapore (SSG). We promote and advocate the
importance of WSH through the provision of specialised training to all stakeholders.
Courses for Workers
• Apply Workplace Safety and
Health in Construction Sites
• Apply Workplace Safety and
Health in Metal Work
• Apply Workplace Safety and
Health in Process Plant
• Construction Safety Orientation –
Tunnelling
• Perform Work in Confined Space
Operation
• Shipyard Safety Instruction –
General Trade
• Shipyard Safety Instruction –
General Trade (Re-Certification
Exam)
• Shipyard Safety Instruction – Hot
Work Trade
• Shipyard Safety Instruction –
Painter Trade
• Work at Height Course for Workers
• Construction Safety Orientation
Course – Recertification
• Safety Orientation Course
“Seeing my trainees gaining
(Metalworking) – Recertification relevant skillsets upon completing
their courses and re-entering the
Courses for Supervisors workforce makes me happy.”
• Basic Industrial Safety and Health
for Supervisors Mr Ronald Khoo, Principal Trainer, Trades
Campus, Workplace Safety and Health, with
• Supervise Construction Work in
Workplace Safety and Health NTUC LearningHub.
• Supervise Safe Lifting Operations
• Supervise Work in Confined Space
Operation
• Supervise Workplace Safety and
Health in Process Plant
• Supervise Tunnelling Work for
Workplace Safety and Health
• Shipyard Supervisors Safety CourseWorkplace Safety & Health Academy 35
bizSAFE Courses
• bizSAFE Awareness Talk
“I decided to take up the Workplace
• Workshop for CEO/Top
Safety and Health (WSH) course Management (bizSAFE Level1)
from NTUC LearningHub for my own • Develop a Risk Management
personal development. This gives Implementation Plan (bizSAFE
me more career options and also a Level 2)
competitive edge over others.” • Develop a WSH Management
System Implementation Plan
(bizSAFE Level 4)
Ms Haryati Binte Ayub, 23 years old, trainee who Other Courses
had attended WSQ Advanced Certificate In WSH
• Basic Cardiac Life Support
(Process Plant Elective)
• Basic Conversational English
• Basic Traffic Control
Courses for Managerial • Basic Traffic Management
• Construction Safety Course for • Chemical Safety Awareness
Project Managers • CPR + AED
• Manhole Safety Assessor • Fire Protection System in
• Monitor Noise and Vibration Buildings
• Safety Instruction for Ship Repair • Fire Safety Audit
Managers • Fire Safety Awareness
• Shipyard Safety Assessor – Hot • Fire Safety Committee
Work Certification
• Fire Warden in Buildings
• Assess Confined Space For Safety
Entry and Work • First Aid Life Saver
• Managing Work at Height • First Aid Life Saver (CPR)
• First Aid Life Saver and CPR
Courses for WSH Professional • Hazmat Transport Driver Permit
(HTDP)
• Bridging – Chemistry
• Maintenance Safety on Lock-out
• Bridging – Mathematics Procedures
• Bridging – Physics • Occupational First Aid
• Comply With Workplace Safety and • Occupational First Aid Refresher
Health Policies and Procedures
• Standard First Aid*
• Maintain Workplace Safety and
Health Policies and Procedures • WSH Committee Members
Training
• Manage Workplace Safety and
Health System • Standard First Aid + CPRAED*
• WSQ Certificate in WSH#
• WSQ Advanced Certificate in WSH
• WSQ Specialist Diploma in WSH#
• WSQ Specialist Diploma in
Occupational Hygiene
*Available from 1st quarter of year 2018
#Also available in modular basisCorporate
Learning
Solutions
In today’s fast-moving and increasingly
challenging business environment,
companies need to have a competitive
advantage to stay at the top of their
industry. NTUC LearningHub offers
consultancy services and programmes in
the areas of human capital development,
organisational development and
productivity enhancement to empower
your business for sustained growth and
success.
Scan here to
find out moreCorporate Learning Solutions 37
Human Capital
Consultancy Services
People are increasingly becoming the most valuable asset of any organisation, contributing to the growth and
success of the business. How do you ensure that you have the right people with the right capabilities? How can you
attract, develop, motivate and retain the best talent in your organisation?
NTUC LearningHub offers consultancy services to equip your business with the framework to kick-start your human
capital development.
Competency Development Performance Management
Define a framework of skills, Performance management
behaviours and attitudes that your processes should support a
staff will need to be effective in their high performing culture. Does
roles. These competencies can be your organisation have the right
developed through various learning approach to managing employee
and development initiatives such performance?
as training programmes, on-the-
job training and coaching. NTUC Leadership Development
LearningHub can help your business
to create a roadmap for employee Leaders initiate positive changes
development. and make a significant impact
in the organisation. Establish a
talent management strategy and
processes for developing your
people. Discover ways to develop
leadership capabilities within your
organisation.
Employee Engagement
In a world where the workforce
is increasingly diverse and
comprises employees from
different generations, it is important
to ensure that your staff are
continually engaged and aligned to
the organisation’s vision, mission
and values. NTUC LearningHub
provides solutions such as
visioning, profiling, team building
and many other programmes to
help organisations with employee
engagement.
Begin the journey of developing
your human capital to its fullest
potential with NTUC LearningHub
today!38 Training Prospectus 2018
Profiling Tools
Identi3 Profiling makes complex psychology simple. Discover how this simple tool can help you achieve success in
your organisation through development areas such as selection, talent development, coaching and team dynamism.
Call us for a free trial so that you can uncover your values and explore how profiling can benefit your business.
®
IDENTI3 IDENTI5
INV
ART
NET
® GOAL
LEAD FLOW
CFT CAR
TYPE ROLE
Discover your potential ORG
PFT
EXP
Discover your balance
O RGANI S ATI O N
DE V ELO P M E NT (O D)
C OAC H IN G
Helps to identify areas for
improvement and reinforcement. The Helps you build a
measurable results can provide systematic approach
insights to holistic understanding for to coaching.
the overall health of your organisation.
TE AM
L E ADERSH IP B U IL D IN G
DE VE LOPM E NT Helps to provide you
valuable insights to
better understand the
Helps you with understanding innate abilities of the
yourself as well as how you team members. It is the
operate as a leader. Coupled tool to team’s communi-
with the Leadership cation, collaboration
framework, it can transform practices as well as
and equip you to become a conflict resolution.
better leader.
S ELF
AWA REN ESS
Helps you gain insights
C AR E E R
to your working style as
Helps you to discover if you
well as discovering your
are in the right job. By
natural strengths and
recognising the causes of your
weaknesses. With
strengths and weaknesses,
coaching and facilitated
you can use it to help you
reflection, it can help
define or redefine your career
you perform better at
choices.
the workplace.
PARENTING
RELATI O NS HI P Helps you understand who you are
and your parenting style. This
Helps you gain insights into the
discovery helps you discover your
relationship patterns and
family culture so that you can
dynamics. The framework can
transmit the best personal aspects
help to provide practical way to
of your values to your child
effective problem solving and
effective communication.
GOLD Winner of FINALIST of
HUMAN RESOURCES HUMAN RESOURCES
BEST Psychometric Provider BEST Team Building Provider
of the year of the yearOther Courses
NTUC LearningHub plays an important role
in upgrading the professionalism of the
cleaning and manufacturing industries in
Singapore. We provide a range of training
programmes to equip the workforce
with vitual industry skills and knowledge,
upgrade their skills and competencies,
increase productivity and enhance cost
efficiency. We also help to develop and
implement training and progression
pathways to improve employee job
satisfaction and career advancement.
Scan here to
find out more40 Training Prospectus 2018
Audit Consultant Skills
International Organisation for Standardisation (ISO)
• Advanced Product Quality Planning
• Calibration & Metrology Training
• ISO / TS 16949: 2009 Awareness Training
• ISO / TS 16949: 2009 Effective Implementation
• ISO / TS 16949: 2009 Internal Auditor Training
• ISO 13485: 2016 Awareness Training
• ISO 13485: 2016 Internal Auditor Training
• ISO 14001 EMS Effective Implementation
• ISO 14001: 2015 Awareness Training
• ISO 14001: 2015 Internal Auditor Training
• ISO 9001: 2015 Awareness Training
• ISO 9001: 2015 Internal Auditor Training
• Mistake-Proofing
• OHSAS 18001: 2007 Awareness Training (ISO 45001: 2016)
• OHSAS 18001: 2007 Design & Developing An Effective Safety Mgt System
• OHSAS 18001: 2007 Hazard Identification, Risk Assessment & Control
• OHSAS 18001: 2007 Internal Auditor Training
• Production Part Approval Process
• Quality Tools & Techniques
• The Role of Top Management in ISO 14001 / ISO 9001: 2015Industry Solutions 41
Environmental
Cleaning Skills
The Environmental Cleaning WSQ focuses on skills development for the cleaning industry at the national level and
includes skills standards, assessment strategies and training curriculum.
The following are the objectives of the Environmental Cleaning WSQ:
• To provide the relevant skills and competencies that are recognised by the cleaning industry and employers and
supports the Progressive Work Model.
• Chart the training and progression pathways for the cleaning workforce by mapping the skill and competencies
against occupational groups at various levels.
• With better skills training and clear progression pathways, the Cleaning WSQ framework shall complement
efforts to professionalise the cleaning industry and boost performance and productivity of the cleaning
workforce, thereby increasing opportunities for better pay and mobility.
Certificate in Higher Certificate in
Environmental Cleaning Environmental Cleaning
• WSQ Clean Food Shops • WSQ Comply with Workplace
• WSQ Clean Furniture and Safety and Health Policies and
Furnishings Procedures (Cleaning)
• WSQ Clean Vertical Surfaces, • WSQ Perform Advanced Cleaning
Glass and Ceiling of Carpets and Upholstery
• WSQ Comply with Workplace • WSQ Perform Advanced Cleaning
Safety and Health Policies and of Hard Floor Surfaces
Procedures (Cleaning) • WSQ Perform Advanced Cleaning
• WSQ Demonstrate Understanding of Washrooms
of the Local Cleaning Industry • WSQ Provide On-the-Job Training
Environment • WSQ Provide Quality Service
• WSQ Perform Basic Cleaning • WSQ Schedule and Supervise
of Carpets Cleaning Services
• WSQ Perform Basic Cleaning
of Hard Floor Surfaces
Advanced Certificate in
• WSQ Perform Basic Cleaning Environmental Cleaning
of Washrooms
• WSQ Demonstrate and Apply
• WSQ Perform Cleaning of Public Understanding Cleaning Methods
Residential Estate (Manual) and Process
• WSQ Provide Quality Service • WSQ Maintain Workplace Safety
& Health Policies and Procedures
(Cleaning)
• WSQ Supervise Service OperationsYou can also read
