Toad Hall Welcome Booklet - Policies & Procedures 2018 - ANU
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Toad Hall Welcome Booklet -
Policies & Procedures 2018
1
Contents
Values and Ethos ............................................................................................................................ 6
Resident responsibilities .............................................................................................................. 7
Responsibilities of residents ............................................................................................................. 7
Hall responsibilities ...................................................................................................................... 7
Staff of the Hall ............................................................................................................................... 8
Head of Residence ................................................................................................................................ 8
Administration Manager .................................................................................................................... 8
Admissions Officer ............................................................................................................................... 8
Reception Staff ...................................................................................................................................... 8
Community Coordinators................................................................................................................... 9
Maintenance Staff & Housekeeping/Cleaning Staff .................................................................... 9
Residents Committee .................................................................................................................... 9
Toad Hall Residents’ Advisory Committee (THRAC) .................................................................. 9
Assistance ..................................................................................................................................... 10
Security .................................................................................................................................................10
After Hours Assistance...................................................................................................................... 11
Emergency Contacts .......................................................................................................................... 11
Illness or Accident .............................................................................................................................. 12
Facilities ........................................................................................................................................ 12
Bathrooms ............................................................................................................................................12
Bicycle Storage ....................................................................................................................................12
Common Rooms ..................................................................................................................................13
Common Areas Adjoining Kitchens ................................................................................... 13
Courtyards ............................................................................................................................ 13
Common Room Kitchen – Dinner parties and gatherings .............................................. 13
The Anton Aalbers Common Room .................................................................................... 13
Music Room – The Weasel Room....................................................................................................13
Computer Rooms ................................................................................................................................ 13
Wireless Network Access .................................................................................................... 14
Kitchen ..................................................................................................................................................14
Shared Kitchen ..................................................................................................................... 14
Food Storage ......................................................................................................................... 14
Laundry .................................................................................................................................................15
Study Rooms ........................................................................................................................................15
The Otter Room .................................................................................................................... 15
2
The Rabbit Room ................................................................................................................. 15
The Badger Room................................................................................................................. 15
Finances ........................................................................................................................................ 15
Bursaries ..............................................................................................................................................15
Tariffs .................................................................................................................................................... 16
Fee Payment.........................................................................................................................................16
Late Payment .......................................................................................................................................16
Room Deposits ....................................................................................................................................16
Room Changeover Fee…………………………………………………………………………………………………17
Safety ............................................................................................................................................. 17
Electrical ...............................................................................................................................................17
Fire and Safety Alarms ...................................................................................................................... 17
Candles and incense .......................................................................................................................... 18
Security Cameras ................................................................................................................................ 18
Hall Security.........................................................................................................................................19
Mail ................................................................................................................................................ 19
Front Office Hours .............................................................................................................................. 19
Improving the Environment ............................................................................................................19
Photocopying .......................................................................................................................................20
Newsletters ..........................................................................................................................................20
Cleaning ................................................................................................................................................20
Official Communication .................................................................................................................... 20
Storage...................................................................................................................................................21
Telephones ...........................................................................................................................................21
Accommodation during Vacations ................................................................................................ 24
Re-Admissions Policy ........................................................................................................................ 24
Use of Room .........................................................................................................................................25
Cooking in your Room ....................................................................................................................... 25
Decorating your Room ...................................................................................................................... 25
Guests & Visitors.................................................................................................................................26
Visitors to the Hall ............................................................................................................... 26
Overnight Guests in the Hall ............................................................................................... 26
Arrivals and Departures ...................................................................................................................26
Keys ........................................................................................................................................................ 27
Room Inventory ..................................................................................................................................27
3
Field Work ............................................................................................................................................27
Short Absences from the Hall ..........................................................................................................27
Room Changes .....................................................................................................................................27
Room Checks........................................................................................................................................27
Combined Halls Handbook……………………………………………………………………………………………. 28
Occupancy Agreement…………………………………………………………………………………………………………….28
4
Welcome from the Head of Residence
It gives me great pleasure to extend to you a warm welcome to Toad Hall at The Australian National
University.
We are a community of some 230 mainly postgraduate scholars from all over the world, many of whom
will be studying away from country and home for the first time. There will no doubt be mixed feelings of
excitement, anticipation and apprehension as you leave supportive family, friends and colleagues. You
will, however, have a very special opportunity to form new friendships with fellow residents from a rich
and diverse range of cultures, academic disciplines, experiences and backgrounds – friendships that
can last a lifetime!
We strive to provide an inclusive environment where students are able to pursue their studies and
research as well as be offered opportunities to participate in a wide range of academic, social, sporting,
cultural and community activities. I hope you will take advantage of these opportunities that can greatly
enrich your experience as a student at Australia’s national university.
As Head of Residence, I am responsible to the University for all aspects of the good governance of the
Hall, including your wellbeing and safety and that of the other residents. In order to achieve this, I work
with a great team of committed people available to help and support you - the Administration Manager,
Community Coordinators, Senior Residential Scholars, Residential Scholars, and the
Administrative/Front Office, Housekeeping and Maintenance staff.
I very much look forward to welcoming you to the Toad Hall family, and you are always welcome to
come by and see me anytime to share ideas or discuss matters of importance.
With best wishes,
Ian Walker
Dr Ian Walker
5Values and Ethos
Unity In Diversity
Colours
White- Peace, Sincerity, Equality and Progress
Purple- Sovereignty and Justice
Gold- Generosity and Elevation of the mind
Icons
Lion Symbolizes Dauntless, courage, Bravery, Strength, Valour and Excellence. Able to face any
challenges and overcome any obstacles. All used widely around the world, Continents, Countries and
States on shields, flags and emblems.
Feather Symbolizes Academic or Scholarly achievement.
Olive Leaf Trophy Symbolizes Sportsmanship, Victory, High moral values, Harmony and Goodwill.
Globe Symbolizes Worldliness, Diversity and Global community that is interwoven and interacting.
The official Toad Hall crest, designed by residents in 2008, embodies the colours and symbols that
represent so much of the values and ethos of the Hall. Coming together from all parts of the world, the
Hall community embraces the worth of every member and recognises our common humanity and our
shared goals of mutual understanding, scholarly achievement, strength in the face of opposition and
adversity, and the wellbeing of all people whomever and wherever they are. We promote and celebrate
our “unity in diversity”.
6Resident responsibilities
In all ANU Halls of Residence, residents are expected to maintain a mature and responsible attitude
to life, with informality being the general approach. This responsible attitude allows us to keep the
number of rules to a minimum, but the following specific resident responsibilities are brought to your
attention:
Responsibilities of residents
Toad Hall:
is non-smoking;
does not tolerate illegal drugs or firearms;
does not allow any pets;
requires noise levels to be kept to reasonable levels;
makes residents responsible for the behaviour of their guests; and
will terminate a Occupancy Agreement for anti-social behaviour, such as theft,
harassment, drunkenness, wilful damage, any sort of violence, interfering with fire alarms
or safety equipment, disobeying the instructions of a Fire Warden, or a breach of any of
the rules in this Handbook or the Occupancy Agreement.
Each resident has an obligation towards community-minded behaviour. The rules set out in this
Handbook are designed to maintain a happy, safe, and harmonious living and study environment for
all.
Hall responsibilities
In return for meeting their responsibilities, residents can expect:
1. to be treated courteously and politely by staff;
2. to receive adequate prior notice before work is carried out in the Hall that may cause
disturbance;
3. the provision and upkeep of a safe, clean and reasonably quiet living and study environment;
4. respect for their right to privacy, although the Hall reserves the right to enter a room where a
potential emergency exists (e.g. fire alarm, concern for a resident’s welfare), to deal with
noise emanating from unattended rooms, to conduct inspections, or attend to maintenance
issues;
5. to receive a Schedule of Fees setting out their financial commitments for the year (please
note that charges for laundry, phone and internet usage, and other ancillary services may
change throughout the year); and the opportunity to express concerns or ideas for the
operation or improvement of the Hall.
7Staff of the Hall
Head of Residence
Has overall responsibility for the good management and leadership of the Hall, for discipline of the
Hall, and for the wellbeing of its residents and staff and for the maintenance of the building. The Head
is also responsible for the enforcement and formulation of Hall policy.
Head of Residence
Dr Ian Walker
X 56061
ian.walker@anu.edu.au
Administration Manager
Plays an important role in assisting the Head of Hall in the many pastoral, financial, and administrative
tasks that need to be addressed. The Administration Manager oversees the day-to-day running of the
Hall including security, building maintenance, staff and planning.
Administration Manager
Lucinda Watt
X 56856
lucinda.watt@anu.edu.au
Admissions Officer
Provides administrative support to the Administration Manager and oversees the operation of the front
office. You should direct all admissions, accounts and room enquiries to the Admissions Officer.
Admissions Officer
Monica Raets
X 56066
monica.raets@anu.edu.au
Reception Staff
Provide a range of services to residents, including phone and account information, co-ordination of
cleaning needs that arise, and provision of local information about the ANU and Canberra.
Front Desk Officer
Rhiannon Jakobasch
X 56060
rhiannon.jakobasch@anu.edu.au
8Community Coordinators
Are residents in the Hall and provide ongoing leadership and pastoral support to the residents
individually and to the community. The senior resident team assists and supports the Community
Coordinators in their role and act as out-of-hours duty wardens.
Community Co-Ordinator
George Carter
george.carter@anu.edu.au
Community Co-Ordinator
Diana Anderssen
diana.anderssen@anu.edu.au
Maintenance Staff & Housekeeping/Cleaning Staff
The maintenance officers attend to building maintenance matters and the cleaners are responsible for
the cleaning of common areas each weekday. Requests for these services are logged via the
Accommodation Portal or to the Toad Hall front desk and not made directly to these officers.
Residents Committee
Toad Hall Residents’ Advisory Committee (THRAC)
The THRAC is a committee responsible for representing the views and interests of Toad Hall
residents. There are four floors in Toad Hall and each has elected representatives on the THRAC.
Elections take place at the beginning of each semester.
Senior Residents and Residential Scholar (SRs)
Name Room
Jeofrey Abalos B315
Muhammad Adi Rahman C325
Sizs Jerry C028
Lilu Moala E165
Kobamelo John E265
Rebecca Buckland B215
9Bernardo Cielo G385
Myjolynne Kim G185
Qing Huang G285
Allie Penny E365
Jennifer Hull G086
Shelby O’Connor D330
Shaaf Danyal C225
Graeme Read B115
You contact the duty warden by phoning
33 from your room or 0411 255 983 from a mobile.
Toad Hall’s pastoral care team is led by the Head of Hall and Community Co-Ordinators. They are
trained in most emergency and first-aid situations, are your first point of contact as well as being a
friendly face if you feel like just dropping by for a chat. SRs will hold social gatherings for their
residents throughout the year and also have a portfolio to work with during the year.
As part of their contribution to community under their scholarship awards, the SRs are rostered on
duty to assist you with issues that arise Mon – Fri between 4.30pm and 9.00am, weekends and public
holidays. They can assist you with routine matters until 11pm.
Assistance
Security
ANU Security will escort you to/from anywhere on campus to/from the Hall. Call x52249 to arrange a
security escort. Security Officers have many duties to perform; delays may at times be unavoidable and
emergencies always take priority. The University also provides a free after-hours bus service with a set
route around the main campus and to Fenner Hall. For more information, see:
http://facilities.anu.edu.au/unisafe
The security of the Hall and the grounds is best afforded through the vigilance of residents. If you see
suspicious behaviour in the Hall or on the grounds, please report it immediately to the Senior Resident
on duty, the front office, or ANU Security on x52249. Likewise, please do not let people you do not
know into the secure areas of the residence and do not, under any circumstances, divulge details of
other residents to visitors to the Hall.
10After Hours Assistance
The Senior Resident (SR) On-Call
The Senior Resident team are On-Call every night of the week (5.00 p.m. until 9.00 a.m. the next
morning) and through the weekends to assist residents after hours.
The Senior Resident On-Call can assist you with:
checking-in between 5pm and 11pm;
lock-outs;
access to folding beds for guests and to vacuum cleaners;
noise disturbances within Hall;
emergency or urgent situations (fire, accidents, intruders, flooding etc.);
access to locked common areas that you have previously arranged permission to access.
You can contact the Senior Resident On-Call by telephoning 33 from your room phone. After 11pm,
the duty warden is “on call” rather than “on duty” and should only be called for emergencies such as
fire, accident, extreme illness, or an intruder in the Hall. The SR on-call does not, after 11 pm,
undertake routine tasks. If the SR is called after 11pm for non -emergency matters, a late call-out fee
of $50 will be imposed and the service declined. This does not apply for noise complaints and room
lock outs.
We have community use after-hours duty phones on all upper floor levels in E block (next to each E
block staircase) and an after-hours duty phone in the foyer of the ground floor to contact the duty
warden or the front desk for lock outs or emergencies.
Emergency Contacts
Emergency Contacts
Senior Resident On-Call 33 or 0411 255 983
Emergency - Police/Ambulance/Fire Brigade 0 000
Calvary Hospital - CNR of Haydon Drive & (02) 6201 6111
Belconnen Way, Bruce
Canberra Hospital, Yamba Drive, Garran (02) 6244 2222
Lifeline 131114
Canberra Day & Night Chemist (02) 6248 7050 or (02) 6249 1919
O’Connor Shops(Opening Hours: 9am–11pm)
ANU Student Services
ANU Security 52249 or (02) 6125 2249
Health Services 53598 or (02) 6125 3598
Counseling Centre 52442 or (02) 6125 2442
Student Welfare Officer 55663 or (02) 6125 5663
Academic Skills & Learning Centre 52972 or (02) 6125 2972
Dean of Students 54184 or (02) 6125 4184
Access and Inclusion 55036 or (02) 6125 5036
Careers Centre 53593 or (02) 6125 3593
11*Residents are able to dial Lifeline on 131114 and Emergency on 000 regardless of the credit status
on their room extension. Residents will need to dial 0 to get an outside line first
Illness or Accident
In the case of illness or an accident that is not an emergency, transport to hospital is a private matter.
We recommend the use of a taxi where this is appropriate. If you choose to go in a private vehicle, we
recommend that a friend, in addition to the driver, accompany you.
The only appropriate transport in an emergency is an ambulance. Ambulance costs are the
responsibility of the person seeking medical care. It is highly recommended that you have health
cover that includes ambulance travel. In such instances you should contact the Office, the Senior
Resident-on-Duty, another Senior Resident, or Community Coordinator to arrange an ambulance.
In cases where the Head of Residence or nominee determines that there is a grave concern for your
health or wellbeing, your preferred emergency contact persons (listed on your Accommodation
Application or as advised to the Hall Office) will be contacted.
All Senior Residents have First Aid training and are equipped with first-aid kits. There is a medical
centre on campus (open Mon–Fri, 9am–5pm), located next to the Sports Union. It is highly
recommended that you let your Senior Resident or a member of the administration staff know if you
suffer from an illness or sustain an injury during your time in Hall. This will help to ensure that you
can receive proper care and attention.
Facilities
Bathrooms
In Toad Hall there are shared showers and toilets near your room. These facilities are unisex and are
single lockable cubicles which are cleaned daily.
Bathrooms should be kept clean and tidy after each use so all residents are content. In Australia we
only flush toilet paper in the toilet. Hand towels are disposed of in the bathroom bin (near the sink)
and all sanitary items are disposed of in the bin next to the toilet. Please flush all toilet paper inside
the toilets. Do not place toilet paper in bins.
Please do not use handtowel from the bathrooms for kitchen spills.
Bicycle Storage
Bicycle storage is available on‐site for secure bicycle storage. You cannot store your bicycle in your
room. All bicycles must be registered with the Hall. This can be done through the Front Office. Any
bicycle found attached to trees, traffic signage, stair railings or left in blocks will be removed. Un‐
registered bicycles risk confiscation. Bicycle theft is a problem on campus. We suggest you invest in a
U-Lock. You should also insure your bike against theft.
Confiscated bicycles will be held in a secure storage area and can be collected through the Front
Office, once they have been registered. Any bicycle that is unclaimed will be kept for a period of 3
months where after it will be donated to charity.
Bike racks are located at the entrance of Toad Hall for intermittent use by residents and visitors to the
hall. Residents are encouraged to utilise the bike sheds overnight or after hours.
Helmets are compulsory in the ACT and must be worn when riding around campus or beyond it.
12Common Rooms
Common Areas Adjoining Kitchens
A TV may be brought into these areas, but please do not bring in other furniture or put posters on the
wall.
Courtyards
The Courtyards to the east and west of the Hall are for the use of residents and their guests. If you
intend to organise a social gathering there, please inform the office as a courtesy and leave the area
clean after your gathering.
Common Room Kitchen – Dinner parties and gatherings
Please be considerate of those who share your block when you are organising a function. If it does
not suit your block mates to have your guests there at the time you would like, it is possible to book
the Rabbit Room (alcohol free) for up to 12 people. The common room kitchen can be booked in
advance. Your guests, who are your responsibility, should remain in your company at all times in the
Hall. Large gatherings should not be held during exam periods. You should clean up immediately after
the function.
The Anton Aalbers Common Room
This is the common room where Hall-wide events are held for residents and guests. There is a big-
screen TV, DVD, pool table, table tennis, library, and comfortable sofas. It opens onto the courtyard
area by Sullivans Creek. Residents are required leave it clean and tidy and take all your belongings
when you leave. This is the only common room alcohol is permitted, as per Toad Hall alcohol policy:
http://www.anu.edu.au/study/accommodation/handbooks
Music Room – The Weasel Room
This is the music room which can be booked up to 11pm. A guitar and a keyboard owned by the Hall
are kept in this room for the use of residents. To make a booking add your name to the bookings
sheet on the door and use your room card to gain access to the room.
Computer Rooms
Computer rooms are provided for the use of Hall residents, with the priority being for academic use.
These rooms are equipped with a mix of PCs and Macs, and a laser printer. The computers are
connected to the ANU Network, and have identical software configurations to the Information
Commons Computer Labs on campus in places such as the Chifley Library. All labs are available 24-
hours a day. Be advised that files are regularly deleted from these desktops and hard drives.
It should be remembered that the Computer Rooms are primarily a quiet place for study. To this end,
some common sense rules apply to your use of them:
Bottled water and cold snacks only.
The rooms are for residents’ use only.
Noise (especially from computer games) and conversations should be kept to a minimum, and
music should only be listened to using headphones.
Machines may not be reserved for more than 5 minutes. If you require a longer break, please
vacate the machine.
Academic work takes priority over recreational use at all times, so game playing is only
acceptable if there are other machines free.
Problems should be recorded on the ITS Service Desk website available from the ANU web page.
13Wireless Network Access
Your access to the Internet is provided through the University and you are subject to all relevant
University Statutes, Rules, Orders, policies and procedures governing use of information technology
resources as well as other applicable laws.
Wireless access is available in all areas of Toad Hall, including your room. You will need to download
the Resnet installer by visiting http://wireless.anu.edu.au/ and download the ANU-Secure / Resnet
installer.
A LAN access point is located next to your telephone port for your internet usage. You simply need to
plug in using a LAN cord. Cords can be purchased from the front office for $10. Unlimited Internet
charges are included in your weekly tariff.
Please note that the ANU requires all residents wanting connection to the Internet to have installed:`
An up-to-date virus scanner; and
All current security patches for your operating system.
To help you protect your machine the University provides a free virus scanner to all staff and students
as well as providing local copies of security patches for operating systems. It is also recommended
that you turn on, or install, a personal firewall blocking as much network traffic as possible. For more
information on how to secure your machine and to download your free virus scanner please visit the
web site http://security.anu.edu.au.
In Hall IT assistants are available to help you if you have any trouble with your internet. To log a job
simply send an email with your name, room number and query to:
toadhallit@gmail.com
Kitchen
Shared Kitchen
Each kitchen has a microwave, toaster, and oven, refrigerator with freezer section, kettle/jug, dustpan
and broom and fire blanket. It has motion sensors that turn the stove and lights off when you leave.
You will need to bring tea towels, dishwashing detergent, cooking utensils, crockery and cutlery.
Kitchens have space and facilities only for the residents designated to use them. You should only
infrequently bring a guest to the kitchen to cook with you.
Each resident is allocated 3 lockable cupboards to store food stuffs and cooking equipment and a
section in the refrigerator. The room number will be displayed on the allocated areas.
Housekeeping staff will clean kitchens, bathrooms and common areas daily, but are not responsible
for cleaning up after residents. It is expected that each resident leaves the kitchen in a clean state for
the next person. To enable housekeeping staff to perform their duties in the kitchens, you are required
to store your belongings in your allocated kitchen cupboard space and not on the bench tops. Items
left on bench tops will be removed.
Food Storage
Cooked food must be sealed / covered for storage in refrigerators. Space is limited, so do not store
food in pots and pans. Any items kept in the freezer should be sealed and have the owner’s name
and room number written on them. To avoid health risks, rotting food in the refrigerator or unlabeled
or out-of-date food in the freezer will be thrown out. A fridge and freezer clear out is conducted at the
start of each semester. If you are concerned about theft of food you should always keep the kitchen
door closed.
14Laundry
Laundries are located at the bottom of A/B, C, E, F & G stairwells. They contain washing machines,
dryers, irons and ironing boards. They also contain large sinks for washing your clothes by hand – the
only place in the Hall where it is acceptable to hand wash clothes. Drying lines are provided outside
E, F & G ground floor blocks and where possible should be used instead of high electricity
consumption dryers.
Parking
Resident parking is not available on site. Resident-only parking is available for Toad Hall residents at
a nearby location. These spaces are limited and only available to those with a valid permit issued by
the ANU parking office.
For further information and permit applications, please visit:
https://services.anu.edu.au/campus-environment/transport-parking/permit-parking-surface-and-
parking-station
Study Rooms
The Otter Room
This room can be booked (sheet on room door) for a maximum of 4 hours for 6 people. If the room is
not booked, you are welcome to use it. No alcohol can be consumed in this room, as per the Toad
Hall alcohol policy: http://www.anu.edu.au/study/accommodation/handbooks
The Rabbit Room
This room can be booked for up to 2 hours between 7am and 11pm. There is a sign-up sheet on the
door. If there is no booking after yours, you may stay longer. It is suitable for larger study groups and
dinner parties may also be held there. A small kitchenette enables you to reheat food but it is not
suitable for full food preparation. However, the common room kitchen can be booked if you plan to
cook for a group. No alcohol is to be consumed in the Rabbit Room
(http://www.anu.edu.au/study/accommodation/handbooks) which must be left clean and tidy and
be vacated by 11pm.
Meeting Rooms
The Badger Room
This room is set apart for formal meetings and interviews, as well as for some other approved uses
such as special study activities. The Badger Room occasionally hosts Toad’s Table, a formal dinner
with special guest speakers and a limited number of attendees. This room cannot be booked for
resident social functions.
Finances
Bursaries
Accommodation bursaries are available to assist eligible students who are experiencing financial
difficulty. Further information, details of eligibility and application forms can be found on the
Accommodation Services web site.
15Tariffs
Please see the ANU Halls and Colleges Fee Summary on the Accommodation Services website.
Fee Payment
A Schedule of Fees, including payment dates, was included in your offer pack.
No statements are issued when rent is due, although you may request one at any time from the Front
Office.
You may pay your rent either a semester or year in advance, or by regular fortnightly Direct Debit
payments throughout the Occupancy Agreement period according to the Schedule of Fees.
For those who choose to pay fortnightly, Direct Debit is the only method by which you may do so. The
amounts shown on the Schedule of Fees will be direct debited from your account except in cases
where your outstanding balance is different to these amounts, in which case the balance will be taken.
A direct debit form was included in your offer pack, and additional forms are available from the Front
Office.
Direct Debit is an easy means of making regular and automatic payments directly from your
Australian bank or credit union account. You only need to hand the completed form to the Front
Office and payments will commence at the next rent due date. Be sure that sufficient funds are in your
account to accommodate this transaction otherwise you may incur a fee from your financial institution.
If you are unable to make a payment, you must discuss the matter with the Administration Manager
and state your case in writing at least three days before the rent due date i.e. the Tuesday before the
Direct Debit date. Only in exceptional circumstances will a late payment be approved.
Late Payment
A resident who has a debt to the Hall, and not negotiated a suitable financial agreement with the
Administration Manager, may be refused permission to put credit on their phone, or to place any other
optional charges on their account until the debt is settled.
Room Deposits
Refunds
You will need to fill in a form to have your deposit refunded at the conclusion of your residency. The
refund will be reconciled against your final account, and include any unused credit on your phone
account, less any outstanding rent.
The refund will not be processed until your room has been vacated and inspected. Any costs
associated with cleaning, tampering, or damage will be deducted from the refund as per the
Occupancy Agreement.
Please ensure you provide an accurate forwarding address that will remain current for at least eight
weeks. The refund will be made by a direct credit transaction to your Australian bank or Credit Union
account. Cheques or foreign bank drafts may also be used if other payment arrangements are not
possible. Such instances may include international students who have closed their Australian bank
account. At peak times during the year it may take up to six weeks for your refund to be processed.
Overseas bank drafts can take considerably longer.
If you are departing with the intention of returning in the following academic year, the deposit will be
retained and carried forward.
16Room Changeover Fee
As of 6th February 2016, a mandatory room changeover fee of $45.00 will apply to all check outs,
including all non-mandatory room changes, departures for summer and permanently departing
residents. This fee was outlined in the 2018 schedule of fees included in your offer for
accommodation.
This $45.00 fee will be deducted from your $1000.00 refundable deposit, unless you wish to make
payment before you leave.
Safety
Electrical
The Australian National University requires all ‘high risk’ electrical appliances in Hall, including those
owned by residents, to be tested for safety and tagged. Where appliances do not meet safety
requirements they must be removed from the Hall. The office is able to arrange to have your
appliances tested at your request. You must make your appliances available for this purpose.
Personal computers and some other electronic items are not included in the testing regime.
Electrical items not permitted in your room
For reasons of fire safety and electrical loading limitations you are not permitted to have in your room:
Heaters of any description
Cooking equipment, including kettles, toasters and rice cookers
Air-conditioning units
Washing machines or dryers
Electric blankets
Irons
Remember all electrical appliances in Australia are 240 volts.
When using electrical equipment:
Check the safety tag; ensure that the next test/retest date recorded has not been passed.
Make sure mains cords are well-connected and in good condition.
Make sure extension cords are uncoiled and protected from undue wear, tear and exposure.
Use equipment only for its intended purpose.
Ensure electrical equipment is in good condition.
Use power-boards only with overload protection, double adaptors may not be used.
Do not position equipment where it will pose a hazard.
Unplug equipment before cleaning it.
Turn items OFF when not required. It is a safer practice to do so and the impact on the
environment can be reduced considerably if power consumption is cut.
Fire and Safety Alarms
Break Glass Alarms
Near most building exit doors and near lift foyers there are “break glass” alarms. If a resident of the
Hall encounters difficulties and needs immediate support, the break glass alarm can be used to call
17for help. It will set off the fire alarm and the Duty Warden and/or Deputy Head of Residence or
Residents/Community Coordinator can be there within minutes. There are also break glass panels
attached to building exit doors which do not set off the fire alarm, but should also only be used in an
emergency. Careless or irresponsible triggering of alarms may result in a fine or disciplinary action.
Room Fire Doors
It is a serious offence if students remove or tamper with the screw to prevent the closer working or
making it jam against the door so that it doesn’t close fully. The type of screw used in these closers is
not a standard screw. If a student tampers with the door closer and the screw has to be replaced the
charge for the replacement screw will be passed on to the resident concerned.
Under the Emergencies ACT 2004 Section 96 (3): “A person commits an offence if the person fixes a
fire door, smoke door or exit door in an open or closed position in a way that is not approved by the
chief officer (fire brigade).” This offence holds a max penalty 6 months prison, 50 penalty units or
both. Each room is a sole occupancy fire rated compartment, and the door is classed as a fire egress
door. The Emergencies Act 2004 can be found at http://www.legislation.act.gov.au/a/2004-
28/20040701-14674/pdf/2004-28.pdf. This offence is a “strict liability office” which means the penalty
must be enforced and cannot be appealed.
Fire Response Equipment
Fire hoses, fire extinguishers and fire blankets are in place to protect people and property. Please do
not touch the equipment unless you need to use it for a fire. Please report any use or abuse of the
equipment to the Front Office.
Smoke and Heat Detectors and Sprinkler Heads
Detectors for heat and smoke are located throughout the building. The detectors are an important part
of our safety system and it is an offence to tamper with them or cover them in any way. Sprinkler
heads are fixed to the ceiling of all rooms, please do not hang clothes or items from the heads or
pipes. Any such action may result in the cancellation of your Occupancy Agreement.
Fire Alarm
During a fire alarm a loud signal will sound in the Hall. If this happens, please follow the directions
posted on the back of your room door and/or common area noticeboard. Please ensure you are
familiar with these procedures.
Should the alarm indicate that an evacuation must take place, please do so in an orderly and calm
manner. Congregate at the designated meeting point until the all clear is given.
There will be fire drills during the year. For your own safety, please treat them seriously.
False fire alarms caused by neglect and/or mischief will attract a fine. Intentional false alarms,
tampering with fire equipment (including the closing mechanism on your room door), or disobeying the
instructions of a Fire Warden can result in the termination of your Occupancy Agreement, and
residents will be held liable for any cost associated with inspecting, re-setting, or re-calibrating any
equipment which has been tampered with.
No items of any kind, including shoes, bicycles, shopping trolleys, baggage, boxes etc., are to be left
in the corridors or foyers of the floors, or any public area of Hall, as these constitute a safety issue in
the event of an evacuation.
Candles and incense
The use of candles and incense in all areas / rooms is strictly prohibited.
Security Cameras
Cameras exist in the hall for the protection and security of staff and residents of Toad Hall.
18Hall Security
The Hall is not open for public entry and no residents should ever allow a stranger in. Anyone found in
the Hall not accompanied by a host resident will be asked to leave. For safety, the Hall is locked
between 5pm and 9am on weekdays and all day on the weekend. Entry to the Hall is restricted to the
main front door after 11pm. You may enter the main door during these hours by using your student
access card.
It is wise to keep your room locked at all times to minimise the possibility of theft. You must never lend
your keys to others. Please report lost keys to the office as soon as possible.
Security is everyone’s concern, and residents are expected to play their part in this by:
behaving appropriately, and ensuring that their guests/visitors do the same;
notifying appropriate people of suspicious or dangerous incidents; and
following appropriate instructions from ANU Security and authorised ANU personnel.
The Halls will maintain an appropriate regime, in conjunction with ANU Security, to assist in providing
all residents with an environment that is safe and secure. The Heads of Residences will ensure that
their staff and functionaries are appropriately trained to deal with security issues, including when
issues should be referred to ANU Security or the Police.
Residents are responsible for the security of their personal property within the Hall.
Services
Mail
Mail is delivered on weekdays to the Hall in the morning. It will then be placed in the alphabetical slots
opposite the office. Parcels will be held at the office and can be collected during office hours. Upon
delivery of a parcel, an email will be sent notifying you that there is mail awaiting your collection.
If you are to be away for a short time or are expecting an important item in the mail, you can ask the
office staff to hold it for you.
Incoming mail should be addressed to:
Mr/Mrs YOUR NAME
Toad Hall - The Australian National University
30 Kingsley Street
ACTON ACT 2601
Front Office Hours
To assist you, office hours are Mon – Fri 9.00 am- 5.00 pm.
Improving the Environment
Rubbish Disposal
Recycling – Toad Green
The bin in your room is for your personal rubbish and you should empty it into one of the four big
green bins behind Toad Hall.
The white kitchen bin inside the kitchen is for food waste and kitchen rubbish.
19The recycling box inside the kitchen cupboard is for kitchen rubbish that can be recycled. On the
front of the bin is a sheet that explains what can be put inside this bin.
The green compost bin on the bench top is strictly for food scraps
The paper recycling box in front of the kitchen is for one-sided A4 paper recycling only.
The cardboard recycling skip at the back of Toad Hall is for cardboard recycling only. Please
flatten your cardboard boxes before you put them into this bin.
The blue bins outside E and C laundries are for clean paper recycling only.
The green bin with a yellow lid at the back of Toad Hall is for recyclable materials only. The
cleaners empty the kitchen recyclable materials waste into this bin. Personal rubbish should not be
put into this bin.
The four big green bins at the back of Toad Hall are for general rubbish and waste.
Photocopying
Photocopying is available at all libraries on campus. It is not available in Toad Hall.
Newsletters
The Toad Hall newsletter “Croak” is published by the SR team on a fortnightly basis. Croak has
notices relevant to activities in the Hall and around ANU that will be of interest to residents and the
front office and management staff also use it to put out notices and messages. Residents are also
invited to contribute stories, jokes, photos and articles that may be of interest to the Toad Hall
community. The SR editors will advertise for these contributions throughout the year.
Cleaning
The team of housekeepers at Toad Hall are contracted to provide a daily cleaning service to all
common areas and block kitchens. Bathroom facilities are cleaned daily during the week and if
required on the weekends. The housekeepers are not personal cleaners and do not dispose of your
room rubbish nor clean resident’s rooms. Vacuum cleaners are located in each kitchen on the first,
second and third floors of Toad Hall and in both A/B & G laundries for ground floor residents.
Official Communication
The preferred method of communication is through your university email account; however the Hall
may also communicate with you through the SR team, phone, notice boards, notice under your door,
via your Student ID mailbox. It is your responsibility to keep your contact information correct and up to
date.
Maintenance
You can lodge a maintenance request online using the ANU Accommodation Portal.
Once you have logged on, you will need to click on the ‘MAINTENANCE’ tab toward the top of the
page and then select whether the request is for your room in Toad Hall, or a Toad Hall common area.
Complete the maintenance request by selecting a ‘category’, ‘item’ and completing the ‘description’
section with as much information as possible. Please do not forget to click ‘save and continue’,
your maintenance request will not be processed if you do not save.
20You will be able to view the progress and completion of your maintenance request at any time by
clicking on the ‘MAINTENANCE’ tab and selecting the maintenance job you wish to view.
Storage
There is limited room to store your luggage away. Due to work, health and safety requirements,
luggage can only be stored during office hours. Residents will be limited to either one large suitcase
with the following approximate dimensions:
1. Maximum width: 600mm (60cm)
2. Maximum depth: 300mm (30cm)
3. Maximum height: 700mm (70cm)
Or a maximum of 2 items per resident with the following maximum dimensions per item:
1. Maximum width: 500mm (50cm)
2. Maximum depth: 500mm (50cm)
3. Maximum height: 400mm (40cm)
4. Maximum weight: 30 kg
Only current and returning residents may store luggage.
Telephones
Making internal calls (free of charge)
• Toad Hall residents – simply dial the last five digits. For privacy reasons there is no
directory of Toad Hall extensions published.
• Duty Warden – dial ‘33’ (there is a connection delay, please be patient).
• ANU extension or other residential Halls/Colleges – dial the last five digits (except for John
XXIII where they do not have internal lines – you will need to dial ‘0’ then the full external number.
Making external calls (calls outside Toad Hall and outside the ANU)
First, you need to add credit onto your phone account – this can be done at the front office or online
via the accommodation portal. When all the credit on your phone has been used, you will be allowed
to complete the call you are on. Once you hang up, you will not be able to make any more calls until
you place more money on your phone account.
• To make an external call you need to dial ‘0’ for an outside line. Then dial the number you
wish to call.
• To make a call within Australia you need to dial ‘0’ for an outside line, then the area code
and the number you wish to call.
• To make a call outside Australia, dial ‘0’ for an outside line, then ‘0011’ for international, then
the country code, area code and the number you wish to dial.
Obtaining and adding credit to your phone balance
You can obtain the balance and/or add credit to your telephone account by logging onto the
accommodation portal http://accom.anu.edu.au/UAS/186.html and selecting the ‘account’ tab.
21Payment to your telephone account can also be made at the front office with a debit or credit card.
You can also check your account balance by dialling ‘58000’ and following the prompts.
Receiving Calls (calls to you from family and friends)
• From within the ANU and other residential halls and colleges – the caller needs to dial the
last five digits of your phone number.
• Anyone calling you from outside the University will need to dial your full eight digit number.
• From another country your caller will need to dial ‘61’, ‘2’ ‘618’ and then the last five digits of
your room phone number (ie: 61-2-618-xxxxx)
Setting Up Your Voice Mail (Answering Machine)
Your phone will show a red light if you have any messages. Please check your messages regularly
as your mailbox will only hold 20 messages. No one can leave you a message if your mailbox is full!
To access Voicemail - dial ‘53333’, then the default security password ‘12121’. The system will then
take you through password and mailbox identification setup and you will need to delete the previous
resident’s messages. Please follow the prompts. (If ‘12121’ is incorrect please see the front office to
have the password reset.) Please change your password at the first opportunity so that others cannot
access your messages.
• To change your security password - dial ‘53333’ (your password) # 4 then 2 then 1 then
(enter new password) #.
• To listen to a message – dial ‘53333’ (your password) # then 1 1.
• To record a greeting – dial ‘53333’ (your password) # then 4, then 3, then 1 1 (record your
greeting) #.
2223
Room policy (your room)
Each room contains a bed with a mattress, desk, chair and bookshelf. You will need to provide or
purchase your own bedding (doona + cover, pair of sheets, pillow and pillowcase), towel, coat
hangers, washing detergent etc. Residents must always use a sheet on the Hall’s mattress. Your
sheets, pillow cases and towels should be washed regularly; the normal practice in an Australian
household would be to wash these weekly.
On the back of your door you will find information about prohibited electrical equipment and
instructions in case of a fire alarm. Please read them carefully.
Accommodation during Vacations
Hall accommodation is often required for external guests, conference/sporting groups during summer
vacation periods. However, if the nature of your program work or personal circumstances requires
that you stay at Hall, accommodation may be provided for you depending on availability. You must
apply online using the link that is provided via email towards the end of semester 2.
Re-Admissions Policy
The governing principle for readmission of residents within ANU Halls of Residence is to ensure that
the Halls maintain a culture of mutual respect among resident members, a positive educational and
social ethos, and due regard for ANU strategic plans. The Halls of Residence are also committed to
the preservation of a balanced and diverse community.
Residents sign a contract for a maximum of up to one year. Readmission is not automatic and is
subject to a reapplication process, which is outlined below.
Considerations
Readmission of a resident to an ANU Hall of Residence is subject to the resident’s previous:
observation of ANU policies and procedures (including the Discipline Rules) and the relevant Hall of
Residence’s conduct requirements that are listed in the Occupancy Agreement and Handbook,
including but not limited to clauses pertaining to misconduct, noise, cleanliness, community safety,
alcohol and tobacco; satisfactory academic performance, as defined under the Academic Progress
Rules (for undergraduate and graduate coursework students) and the Research Award Rules (for
postgraduate research students); fulfillment of the resident’s financial and other obligations, as
outlined in the Occupancy Agreement; full-time enrolment and a commitment to full-time enrolment for
the following academic year.
The readmission process may also take into account a positive attitude to community living,
leadership and leadership potential, and the record of participation in such things as student
government, sports, learning communities and other purposeful activities.
Readmission is to be decided on an individual resident basis according to the above considerations.
When a resident is not readmitted, the Hall of Residence must provide the resident with the reasons
for its decisions, including reference to the considerations taken into account when making the
decision.
Where a resident has been offered readmission to a Hall of Residence, the resident’s readmission will
be subject to:
continued observation of ANU Statutes, Rules, Orders, policies and procedures (including the
Discipline Rules) and the relevant Hall of Residence’s conduct requirements that are listed in the
Occupancy Agreement and this Handbook; satisfactory academic performance (as defined in
paragraph 1.1(b) above), which will be monitored at the end of each semester; and the resident
maintaining a full-time enrolment.
Please refer to the University Accommodation website for a full description of the Re-Admissions
policy.
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