THE PROGRAM FOR DIFFICULT NEGOTIATIONS
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PROGRAM YOUNG PROFESSIONAL NEGOTIATOR® Page 5 QUALIFIED NEGOTIATOR® Page 6 PROFESSIONAL NEGOTIATOR® Page 10 ADVANCED NEGOTIATOR® Page 11 INTERNAL NEGOTIATION EXPERT Page 17 CHIEF NEGOTIATION OFFICER® Page 18 CONFERENCES Page 21 = virtual SCHRANNER AG | 2
CEO MESSAGE You lead 95% of your negotiations very well. This program focuses on the remaining 5% of negotiations. Your negotiation partner confronts you with unrealistic demands and does not allow any cooperation. Or your partner plays for time and is not interested in an agreement. The negotiation becomes emotional, you get angry, and you make mistakes. By participating in our workshops, you avoid these mistakes. You will lead even the most difficult negotiations to success. We have developed specific workshops for all management levels. We offer the YOUNG PROFESSIONAL NEGOTIATOR ® for Generation Z and the QUALIFIED NEGOTIATOR ® for front line negotiators. Experienced managers and executives should participate in the ADVANCED NEGOTIATOR® program. Looking forward to seeing you in one of our workshops. MATTHIAS SCHRANNER Watch my story
PROGRAMS FOR ALL MANAGEMENT LEVELS ONLINE COURSE: ONSITE & WEBINAR ONLINE COURSE CHIEF NEGOTIATION BASICS FOR “Learn anywhere at any time – OFFICER® GENERATION Z at your own pace“ WEBINAR: ONSITE & WEBINAR ONLINE COURSE INTERNAL NEGOTIATION THE 25 WINNING Live workshop with your instructor EXPERT NEGOTIATION TACTICS HYBRID COURSE: Onsite plus online ONSITE & WEBINAR ONSITE & WEBINAR & HYBRID QUALIFIED NEGOTIATOR® ONSITE: ADVANCED NEGOTIATOR® Classroom led trainings ONLINE COURSE PROFESSIONAL NEGOTIATOR® SCHRANNER AG | 4
PROGRAMS YOUNG PROFESSIONAL NEGOTIATOR® An intensive online course for Generation Z with 7 lessons, a workbook and certificate The Young Professional Negotiator® is specifically tailored for the needs of Generation Z. Using the SCHRANNER CONCEPT®, participants will learn the perfect preparation, how to play to win, the way to start the negotiation professionally as well as dealing with stumbling blocks along the way. With dynamic explanatory videos, quizzes and a workbook, the Young Professional Negotiator® is ideal for on-boarding programs at your company. Watch the introduction Video More information 9 1 1 Lessons Workbook Certificate SCHRANNER AG | 5
PROGRAMS QUALIFIED NEGOTIATOR® QUALIFIED NEGOTIATOR® 7 Reasons The onsite program for all managers to negotiate at the front line 1 You negotiate with confidence in any situation 2 You will be equipped You will be prepared for the role of the DURATION to manage a tough Negotiator according to the FBI-Model. You > 2 classroom led training days negotiation avoid mistakes and lead the negotiation in > Individual preparation and follow-up 3 Use of state-of-the-art the «driver seat». technology INVESTMENT 4 Instructors with YOU WILL LEARN 2,500 CHF/EUR/USD practical experience > The right preparation (plus applicable value added tax) > To set an agenda 5 Networking with LEARNING MODEL > To manage verbal assaults participants from Your Path to Become a INCLUDED ARE: various industries Qualified Negotiator® > To responde to irrational demands > Individual preparation 6 Negotiation Club > To negotiate with confidence from > 2 classroom led training days The qualification consists of membership blended learning and is delivered beginning to end > Handouts, documentation and tests 7 Certification and over two closely aligned classroom > Final exam, including fees led sessions. The contents are LinkedIn Badge DATES / LOCATIONS: > Certification and LinkedIn Badge delivered interactively through For available dates, please visit us online at > Negotiation Club membership presentations, group exercises, reality-based role play, and state-of- www.schranner.com Available in: the-art technologies to ensure GERMAN learning before, during, and after ENGLISH your Qualified Negotiator® course. FRENCH Access our course documentation, MANDARIN resources and tests at any time. RUSSIAN DUTCH POLISH SCHRANNER AG | 6
PROGRAMS QUALIFIED NEGOTIATOR® QUALIFIED NEGOTIATOR® WEBINAR 7 Reasons 1 Flexibility of time The online program for all managers to negotiate at the front line 2 Use of state-of-the-art technology You will be prepared for the role of the INVESTMENT 3 Small group size and Negotiator according to the FBI-Model. You 2,000 CHF/EUR/USD high interaction avoid mistakes and lead the negotiation in (plus applicable value added tax) 4 Instructors with the «driver seat». practical experience INCLUDED ARE: You build the foundation for a strong > Individual preparation 5 Networking with negotiating team in the digital age. participants from > Participation in 3 online sessions (live) various industries > Handouts, documentation and tests YOU WILL LEARN > Final exam and examination fees 6 Negotiation Club > The right preparation > Certificate and LinkedIn Badge membership > To set an agenda > Negotiation Club membership 7 Certification and OUR NEW WEBINAR > To manage verbal assaults LinkedIn Badge WORKSHOP > To responde to irrational demands DATES > To negotiate with confidence from For available dates, please visit us online at beginning to end www.schranner.com LEARNING MODEL DURATION LENGTH Four weeks DELIVERY Online CERTIFICATION Final exam > 4 weeks in total length > 3 online tutor led sessions (each 3 hours) > Individual exercises PROGRAM STRUCTURE > Virtual Negotiation Classroom TOUCHPOINTS REAL INTERACTIVE SMALL > Individual preparation and follow-up Virtual and personal BUSINESS CASES GROUP SIZE SCHRANNER AG | 7
PROGRAMS QUALIFIED NEGOTIATOR® PLUS Extra module to lead from the “driver seat” After successful completion of the Qualified DURATION Negotiator®, you will have the necessary skills > 1 classroom led training day to prepare for difficult negotiations, employ the most important tactics, and to confidently INVESTMENT manage verbal assaults. 1,200 CHF/EUR/USD (plus applicable value added tax) YOU WILL LEARN > To remain in control of a negotiation, INCLUDED ARE: > To lead from the “driver seat” > Individual preparation > To apply tactics in realistic role play > Participation in 1 classroom led training day > To coordinate Commander and Negotiator > Handouts, documentation and tests > To brief and de-brief the negotiation team > Negotiation Club membership DATES/LOCATIONS For available dates, please visit us online at “QUALIFIED NEGOTIATOR® PLUS www.schranner.com is an extra module that helps you to direct the focus on the application of tactics and on a stable discourse from the ‘driver seat’.” ANDREAS GOSSEN SENIOR VICE PRESIDENT SCHRANNER AG | 8
PROGRAMS QUALIFIED NEGOTIATOR® INHOUSE Customized programs and content, designed to meet your company objectives 1. Analysis 4. Implementation The analysis phase allows us to gain a solid The implementation is conducted in an understanding of your company’s goals, interactive mode; realistic role play, structures, culture, as well as the personal coaching for the participants, as negotiation strategies and tactics you have well as the most advanced learning EXAMPLE STRUCTURES QUALIFIED NEGOTIATOR® INHOUSE used so far. methods ensure maximum gain of insights. MODULE 01 MODULE 02 2. Specification 5. Virtual Negotiation Classroom Together with you we will define the Sustainable success in difficult negotiations Day 01 Day 2 Day 3 Negotiation Skill Virtual contents and goals of the program. is ensured by consistent support with our The negotiation Team setup Role plays Profile Test Negotiation process based with Classroom Virtual Negotiation Classroom. on FBI-Model video analysis 3. Design Important Agreement & Certification Personal Presentation In collaboration with you we will develop a tactics Disagreement Coaching Decision Maker customized negotiation strategy for your company, which can be implemented directly across departments. SPECIFICATION Customization for organizations on multiple levels 100+ 125+ >7 BY CONTENT – Function and USE OF TEACHING METHODS PARTICIPANT STRUCTURE CULTURE – Experts for different industry – 360° Assessment – Management negotiation cultures Company-specific Companies with Languages – Customer cases – Videosimulation, levels – Culture-specific role play – Commander & processes programs per year tailored programs for worldwide delivery – E-Learning Negotiator SCHRANNER AG | 9
PROGRAMS PROFESSIONAL NEGOTIATOR® An exclusive and intensive online course with certificate for experienced managers You lead the most difficult negotiations to a successful outcome using the SCHRANNER CONCEPT®. You use law enforcement and FBI techniques to establish the correct team setup, involve decision makers and actively encourage conflicts. You develop the mindset you need to succeed, lead strategically and tactically – never again intuitively. Watch the trailer 10 10 1 1 Lessons Workbooks virtual Q&A Certificate INVESTMENT 980 CHF/EUR/USD (plus applicable value added tax) Please visit us online www.schranner-concept.com SCHRANNER AG | 10
PROGRAMS 7 REASONS ADVANCED NEGOTIATOR® 1 Clear focus: Difficult negotiations The onsite program for experienced leaders and managers 2 Learn with experienced managers The Advanced Negotiator® certification gives DURATION 3 Use of state-of-the-art technology you the ability to control the negotiation process > Individual preparation from start to finish. > 6 days classroom led trainings 4 Learn «The Schranner Concept®» There are 4 elements to this program. You will > 1 day certification be prepared for the role of the Commander and > 3 days “Refresher Workshop” 5 Instructor Element 1&3: Matthias Schranner Decision Maker based on the FBI-Model. 6 Virtual Negotiation Classroom YOU WILL LEARN INVESTMENT > To control the most difficult situations 12,000 CHF/EUR/USD 7 Negotiation Club membership > To analyze yourself & negotiating partner (plus applicable value added tax) > To create a dead-end deliberately > To define a successful strategy INCLUDED LEARNING MODEL > To negotiate tactically and consistently > Participation in 3 classroom led trainings The certified Advanced Negotiator® consists of four > Negotiation Skills Profile Test modules that build on one another. Before attending the CONTENT > MBTI Test first module, you will take an online test to analyze your The Schranner Concept® > Individual support before, between, negotiation profile. This profile forms the basis for your > Element 1: The 7 Principles and after the classroom led trainings professional development for difficult negotiations. This > Element 2: Strategy & Tactics > Final examination, including fees guideline will provide you with a solid starting point for > Element 3: Costly Mistakes > Certificate and LinkedIn Badge your learning goals. > Element 4: Certification > Negotiation Club membership In-between the individual workshops you will undergo a > 3 days «Refresher Workshop» variety of assessments to analyze your strengths and areas for improvement. Based on your results, we will develop your individual negotiation guidelines and specify it during the classroom phase. SCHRANNER AG | 11
PROGRAMS / ADVANCED NEGOTIATOR® Element 1 “The negotiation tactics I learned from this program will guide and help me in Schranner Concept® —The 7 Principles my future negotiations.” KIO WANG, HILTI PROCUREMENT In “Schranner Concept® — CONTENT “The business world needs Negotiation Experts The 7 Principles”, Matthias like Matthias Schranner, who not only Schranner describes PREPARATION understands the cultural differences, but is also experienced in real difficult negotiations.” negotiation techniques > Defining your goals in difficult negotiations CEIBS (CHINA EUROPE INTERNATIONAL that have proven successful > Stop negotiating with yourself BUSINESS SCHOOL) BUSINESS REVIEW and that you will be able to > Enjoying conflict implement immediately in “Matthias Schranner advises managers, policy- your business dealings. Many CREATING CONFLICT makers, and the UN.” practical examples illustrate > Tactics such as “putting the fish on the table” DER SPIEGEL the appropriate > Professional entry into negotiations approaches for purchasing, > Enduring conflict WHO SHOULD ATTEND? sales, price, and contract Managers responsible for high-stakes negotiations negotiations, with particular WINDOW OF OPPORTUNITY focus on difficult situations. > When to cooperate/resist LANGUAGES > The two avenues for collaboration Zurich: English/German, Munich: German, INSTRUCTOR > How to negotiate with an uncooperative partner Vienna: German, New York City: English Matthias Schranner OPTIONS INSTEAD OF SOLUTIONS INVESTMENT WHEN BOOKED INDIVIDUALLY > The danger of offering solutions 3,000 CHF/EUR/USD (plus applicable value added tax) > Warning instead of threats > How to get out of a deadlock DATES/LOCATIONS: For available dates and locations, please visit us online at www.schranner.com You will receive a copy of the book “Negotiations on the Edge” SCHRANNER AG | 12
PROGRAMS / ADVANCED NEGOTIATOR® Element 2 Schranner Concept® — Strategy & Tactics This workshop will allow you to deepen your CONTENT knowledge from “Element 1—The 7 Principles” and to combine it with your own case studies. POWER BRIEFING AND DE-BRIEFING In this workshop, we will discuss and analyze > Power and powerlessness > Your personal strengths and weaknesses real-life negotiation cases. > The shop view profile > Using power deliberately > Customized advice for your negotiation WHO SHOULD ATTEND? > Your development plan to become Participants must have attended Element 1 RELATIONSHIPS a professional negotiator and it is required that you prepare a difficult > How resilient are your relationships with the negotiation case. opposing party? LANGUAGES We would like to underline that you agree to > Maintaining short-term and long-term Zurich: English/German, Munich: German, abide by our confidentiality rules before you relationships Vienna: German come to the seminar and will not disclose to > How to build relationships strategically third parties any content discussed during the INVESTMENT WHEN BOOKED INDIVIDUALLY course of the training. LEADERSHIP 3,000 CHF/EUR/USD > Negotiation tactics for difficult situations (plus applicable value added tax) INSTRUCTOR > Conducting a negotiation in a team Dr. Klaus Lassert > Managing aggression DATES/LOCATIONS: For available dates and locations, please visit us online at www.schranner.com You will receive a copy of the book “The Negotiator” SCHRANNER AG | 13
PROGRAMS / ADVANCED NEGOTIATOR® Element 3 Schranner Concept® — Costly Mistakes In this workshop you will look at the Schranner CONTENT Concept® in depth to gain insights into how WE HAVE THE POWER / WE ARE POWERLESS negotiation processes are controlled. THE “WIN-WIN” AGREEMENT AS THE > Negotiating in the “driver seat” PRIMARY GOAL > Analyzing negotiating power OBJECTIVE > What really counts > How to use your power You will learn how to avoid the costliest > On victory and defeat mistakes in difficult negotiations and how to > The end of win-win NEGOTIATING IS AN INTUITIVE MATTER lead the most difficult negotiations to success. > Pragmatism vs. principles PREPARING CONTENT WELL IS ESSENTIAL > The most important tactics WHO SHOULD ATTEND? > Why over preparing will lead to defeat > When intuition leads to failure Participants must have attended Element 2. > Introducing unrealistic demands AVOIDING DEADLOCK > Rhythm of Negotiation > Consistency vs. toughness INSTRUCTOR > Single point of contact Matthias Schranner OUR COMPANY IS PREPARED FOR > Breaking off and resuming negotiations ESCALATION LANGUAGES > Team setup according to FBI rules INVESTMENT WHEN BOOKED INDIVIDUALLY Zurich: English/German, Munich: German, > When will the boss intervene? 3,000 CHF/EUR/USD Vienna: German > Information embargo during crises (plus applicable value added tax) WE MUST CREATE CLARITY EARLY ON DATES/LOCATIONS: For available dates and locations, please visit > The dangers of early commitments us online at www.schranner.com > Saving and losing face > Window of opportunity You will receive a copy of the book “Costly Mistakes” SCHRANNER AG | 14
PROGRAMS / ADVANCED NEGOTIATOR® Element 4 Schranner Concept® — Certification You will complete the Advanced Negotiator® INVESTMENT WHEN BOOKED INDIVIDUALLY with an examination and subsequent 3,000 CHF/EUR/USD certification. (plus applicable value added tax) The final Advanced Negotiator® exam will be INCLUDED taken online on our E-Learning portal. > Final examination, including fees > Certificate and LinkedIn Badge WHO SHOULD ATTEND? > Negotiation Club membership > 3 days «Refresher Workshop» Participants must have attended Element 1-3. > Support in the “Virtual Negotiation Classroom” > Invitation to exclusive events per year DATES/LOCATIONS: For available dates, please visit us online at www.schranner.com SCHRANNER AG | 15
PROGRAMS ADVANCED NEGOTIATOR® Schranner Concept — Learning Guide Overview Element 1 Element 2 Element 3 Element 4 Club The implementation of the individual elements takes place in an interactive manner. Your personal E-Learning access is The 7 Principles Strategy & Tactics Costly Mistakes Certificate your constant companion during the certification. You have access to all relevant > You will learn the key > You will learn the With the certificate you information at all times and are principles of costly mistakes and become a member of > The psychology of > You will review all the in direct contact with our negotiation. You control how to avoid them the “Negotiation Club” negotiation important principles and are invited to institute. Together, we ensure yourself, your team and > Interactive with the and share your exclusive events that the knowledge imparted the other side > Analysis and development of a experiences with other can be successfully applied > Interactive with many discussion of own participants “Negotiation immediately in your own negotiation cases excercises Playbook” negotiations. You will benefit > After passing the final > Interactive with NSP exam, you will receive from the latest results of our and MBTI test your Advanced research activities and support in difficult negotiation cases. Negotiator® certificate The elements are offered in Zurich, Munich, Vienna and All contents build on each other, with a „learning guide“ to check your progress New York City. Onsite or Online Onsite or Online Onsite or Online Virtual Onsite or Online SCHRANNER AG | 16
INTERNAL NEGOTIATION EXPERT IMPLEMENTATION OF AN INTERNAL NEGOTIATION EXPERT TO REACH “NEGOTIATION EXCELLENCE” NEGOTIATION EXCELLENCE Most companies are not prepared for difficult negotiations. There is no standard approach and no internal escalation process. Together with your company we lead the programs with the implementation of a strategy. All managers involved Workshops for Decision + Implementation of a NEGOTIATION need a clear definition of their respective responsibilities. We have designed special programs for the different roles. Maker, Experts, Negotiator and Commander company-wide strategy = EXCELLENCE A company-wide strategy is defined and implemented with the top management. When all forces are combined, a stable and implementable negotiation process is created. SCHRANNER AG | 17
CHIEF NEGOTIATION OFFICER – CNO® THE FINAL STEP TO BECOME A PROFESSIONAL NEGOTIATION ORGANIZATION Assessment Center BENEFITS A CNO® is responsible for two important areas: • Protect your investment 1. Negotiation Office • Global negotiation strategy Difficult negotiations are presented and discussed at the Executive Process Certification CNO® office. It is ensured that every difficult negotiation Presence • Minimizing risk is conducted within the company-wide strategies. • Avoiding mistakes 2. Train The Trainer A CNO® trains employees to conduct difficult • Internal support negotiations. = PROFESSIONAL NEGOTIATION PROCESS Implementation SCHRANNER AG | 18
WELCOME TO THE CLUB BECOME A CLUB MEMBER! YOU ARE ELIGIBLE TO JOIN OUR NEGOTIATION CLUB AFTER SUCCESSFULLY COMPLETING ONE OF OUR CERTIFIED PROGRAMS. BEING PART OF THIS UNIQUE NEGOTIATION COMMUNITY GIVES YOU ACCESS TO EXCLUSIVE EVENTS AND ENABLES YOU TO EXCHANGE VALUABLE KNOWLEGDE WITH OTHER CLUB MEMBERS. SHARING IS ON THE INCREASE, SO LET’S LEARN MORE FROM EACH OTHER. Negotiation Insights You have access to the latest topics, research results, podcasts, interviews and much, much more. 3-Day Refresher over 3 Years We firmly believe that you should continue to develop your negotiating skills into the future. In addition to meeting and sharing information with alumni of other programs, these “refresher days” are designed to keep you up to date on the latest developments within the digital and global environments. Exclusive Events We organize exclusive-access events for our community, which means we can discuss the latest challenges of negotiation management with you in a more intimate setting. The Chatham House Rule applies, there’s no press and what’s said in the room, stays in the room. We invite all former alumni of our certification programs to exclusive Virtual Negotiation Classroom events. For example, we recently joined BMW’s R&D Department to To ensure a deeper understanding of the learned content, our regular online classrooms discuss the internal negotiations surrounding the development of the new offer you the opportunity to ask us any questions you like about negotiation management. BMW 8 Series. SCHRANNER AG | 19
THE WORLD`S LEADING FORUM FOR NEGOTIATIONS NEGOTIATION CONFERENCE VIDEO SCHRANNER AG | 20
THE CONFERENCE FOR WOMEN SCHRANNER AG | 21
HELGA HENGGE was the first German woman KEYNOTE SPEAKERS to successfully summit Mount Everest and was the first German woman to have conquered the Seven Summits. MARIE LANG ANNETT FLEISCHER Reigning world Successful actress with champion numerous nominations, among in kickboxing. others for the German Television Award. NICOLE SCHINDELAR ANNE-MARIE FLAMMERSFELD “Junkyard Princess of Germany” Ultra runner and extreme and a star on Instagram. athlete. She is the first woman in the world to win the “Racing The Planet” 4 Deserts Series. SCHRANNER AG | 22
TOP LOCATIONS FOR OUR WORKSHOPS NEW YORK CITY LONDON FRANKFURT MUNICH ZURICH ST. MORITZ VIENNA DUBAI HONG KONG SHANGHAI SINGAPORE PEKING SCHRANNER AG | 23
MAKING THE DIFFERENCE 1 WHEN NEGOTIATIONS GET TOUGH 4 SUSTAINABILITY We assume that our customers know how to lead 95% of their Especially in difficult situations a company needs a clear process. negotiations to success. Our Institute focuses on the remaining five The negotiation strategy that we implement provides clear percent—difficult negotiations where reason will not lead to guidelines, meaning that all managers involved know exactly what success. We support our clients before, during and after the most needs to be done. This ensures that certain behaviors become difficult negotiations. Our programs, conferences and workshops embedded and can be recalled at any point in the future. offer tailored content for all management levels, and certificates document the successful completion of our programs. We have developed the CNO – Chief Negotiation Officer® to help your company implement proven negotiation strategies. This will not only 5 GLOBAL MINDSET train individual managers but enable the entire company to apply Our customers face global challenges. We maintain an the same negotiation strategy. Implementing a streamlined international focus in our expert network and our programs to negotiation strategy across the organization provides safety and ensure that we can offer expertise on inter-cultural particularities. continuity in difficult situations. We offer our programs up to seven languages. 2 FACULTY 6 STATE-OF-THE-ART TECHNOLOGY Our expert network offers all the competencies needed to cover Our certified programs will provide you with access to our E- the entire negotiation process—we have an expert for every Learning portal so you can review the program contents. Through situation, no matter how difficult. By its very nature, this unique our social media channels, we provide you with a continuous global network is tuned to help us navigate intercultural differences. learning experience. 3 CERTIFIED PROGRAMS 7 FOCUS With our Young Professional Negotiator®, Qualified Negotiator®, We focus on leading difficult negotiations without resorting to tricks, Professional Negotiator®, Advanced Negotiator®, and Chief manipulation or tactics like “good cop—bad cop”. Our only focus is Negotiation Officer courses, we offer tailored modules for all levels ® to develop you into a professional negotiator. of management. SCHRANNER AG | 24
Herolinda Osmanaj BECOME A Program Director Herolinda.Osmanaj@schranner.com PROFESSIONAL Amira Martens NEGOTIATOR Program Director Amira.Martens@schranner.com SCHEDULE A CALL T: +41 44 515 46 16 The contents listed in this concept are the intellectual property of SCHRANNER NEGOTIATION INSTITUTE and are subject to applicable copyright laws. The transfer of these concepts or parts thereof to third parties is only permitted with the SCHRANNER AG | 25 express written permission of SCHRANNER NEGOTIATION INSTITUTE.
CONTACT US Schranner AG Schranner Negotiation Ltd. Negotiation Institute 20/F, Leighton Centre, Limmatstrasse 260 77 Leighton Rd, CH-8005 Zurich Causeway Bay, Hong Kong Phone +41 44 515 46 16 Phone +852 3957 4065 Schranner Negotiation LLC Schranner Negotiation Consultancy 500 7th Avenue, 12th Fl Emaar Boulevard Plaza, Tower 2 New York, NY 10018 Dubai – UAE Phone +41 44 515 46 16 Phone +971 50 435 1324 info@schranner.com www.schranner.com The contents listed in this concept are the intellectual property of SCHRANNER NEGOTIATION INSTITUTE and are subject to applicable copyright laws. The transfer of these concepts or parts thereof to third parties is only permitted with the express written permission of SCHRANNER NEGOTIATION INSTITUTE.
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