The news in SA/NT 27 July - South Australian ACSA Aged Care Awards
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The news in SA/NT
27 July - South Australian ACSA Aged Care Awards
The ACSA Aged Care Awards celebrate the
outstanding achievements and contributions that
organisations, teams and individuals in the aged care
industry have achieved throughout the year.
There are a total of six award categories in this year’s
program, with winners from SA having the
opportunity to represent their state at the National
Award presentation at the ACSA National Summit in
September 2018.
SA Award Presentation
Winners will be announced at a SA Awards Gala
Dinner event on Friday, 27 July 2018.
Date: Friday, 27th July
Time: 6:30 pm - 10:30 pm
Location: National Wine Centre of Australia, Hackney
Rd & Botanic Rd, Adelaide SA 5000
Dress: Cocktail
Finalists announced for the 2018 ACSA Aged Care Awards SA
We are pleased to advise the finalists of the 2018 ACSA Aged Care Awards South Australia.
Winners from each category will be announced at the awards presentation dinner at the National Wine
Centre on Friday 27 July 2018 from 6:30 pm – 11:30 pm, proudly sponsored by HESTA (see here). All winners
will represent South Australia in the National Awards, held in September at the ACSA National Summit.
Innovation in Service or Design – sponsored by CBB Consulting
Recognises a program, project or initiative that shows originality to improve the lives of older Australians.
• The Cambodian Program – ACH Group
• Integrated Wellbeing Model – Eldercare Inc
• Buddy Program – Southern Cross Care SA/NT
• Intergenerational Program with Lutheran School – Riverview Lutheran Rest Home
Aged Care Provider of the Year – sponsored by Healthcare Australia Recognises a provider who demonstrates outstanding leadership, management, workforce culture, innovation, communication and general excellence to the sector. • Resthaven Incorporated • Pennwood Village • Southern Cross Care SA & NT Lifetime of Achievement Award – sponsored by ACSA Recognition of an individual who has worked in the delivery of services to older people for a minimum of 10 years and is actively working in the aged care sector. This award celebrates their outstanding achievements and their contribution to betterment of the aged care sector. • Anne Brown – Pennwood Village • Bernadette Haas – Matthew Flinders Home Inc Employee of the Year – sponsored by Your Nursing Agency (YNA) Recognises the dedication and contribution of an individual employee in the delivery of services to older people. • Corriena Brighton – RSL Care SA • Tanya Liddell – Eldercare Incorporated Trainee of the Year – sponsored by Bidfood This award recognises the outstanding achievements of an employee who is studying and working towards a qualification in the aged care sector. • Andrew Freshney – ECH • Dipti Hamal – Pennwood Village Volunteer of the Year – sponsored by Holman Webb Recognition for an individual who exemplified the tireless generosity of volunteers in caring for and supporting older people and their carers. • Pina Deguisa – The Society of Saint Hilarion Inc Aged Care Inc • Miriam Modra – Pennwood Village • Mina Jacobs – German Speaking Aged Services Association • Joan Read - ECH The awards presentation evening promises to be a fun night of celebrating the excellent work and successes of your colleagues in the SA aged care community.
Tickets are $150 per person and $1400 per table of 10 for members, or $190 per person and $1800 per table
of 10 for non-members. The ticket price includes a three-course meal, alcoholic and non-alcoholic beverages
and live entertainment by The Party Club Band.
Please reply to Cynthia.Lee@acsa.asn.au to book a single ticket or a table of 10, or click here for more
information.
Transforming Aged Care
If Australia is to meet the increasing demand for aged care, we need to focus on the people who deliver
these critical services. The HESTA Transforming Aged Care report sheds new light on the future of the
sector. Read the report here
Corporate and Clinical Governance Update
By Alison Choy Flannigan, Partner, Health, aged care and lifesciences, Holman Webb
The inquiries into the Oaken Older Persons Mental Health Service in South Australia (which involved systematic
abuse of aged care persons), indicates the importance of corporate and clinical governance and has resulted in
two reports:
• The Oakden Report – The Report of the Oakden Review – Dr Aaron Groves, Chief Psychiatrist (April
2017)
• Oakden, A Shameful Chapter in South Australia’s History – A Report by the Hon Bruce Lander QC ICAC
(February 2018).
The reviews have also resulted in the independent Review of the National Aged Care Quality Regulatory
Processes and the announcement of significant reforms: https://agedcare.health.gov.au/quality/review-of-
national-aged-care-quality-regulatory-processes
What is corporate governance?
Corporate governance is a broad-ranging term which, amongst other things, encompasses the rules,
relationships, policies, systems and processes whereby authority within organisations is exercised and
maintained. 1
An effective governance framework should have appropriate regard to the:
• contribution of individual directors;
• effectiveness of the board and board performance;
• financial performance and governance;
• way in which governance is applied throughout the organisation; and
• strength of the relationships the organisation fosters with its stakeholders.
What is clinical governance?
Clinical governance is the set of relationships and responsibilities established by a health/aged care service
organisation between its governing body, executive, clinicians, patients, consumers and other stakeholders to
ensure good clinical outcomes. It ensures that the community and health/aged care service organisations can
be confident that systems are in place to deliver safe and high-quality care, and continuously improve services. 2
Clinical governance includes:
• evidenced based models of care;
• clinical/care case management;
• ensuring that the organisation meets its duty of care to patients/residents;
• governance, leadership and culture to improve safety and quality;
• patient safety and quality improvement systems;
• appropriate clinical policies and procedures, including in relation to medication management and
infection control;
• clinical performance and effectiveness, ensuring that the workforce has the right qualifications, skills
and supervision to provide safe, high quality care to patients/residents/clients, together with clear
responsibilities and accountability;
• a safe environment for the delivery of care;
• partnering with consumers in their own care including health literacy;
• a multi-disciplinary approach to and input into clinical policies and practice (including medical, nursing,
mental health/dementia, geriatrics, palliative, pharmacy, dietician, allied health, social workers, etc.);
and
• reporting, audit and accountability, for example, adverse events and incidents.
What is an Integrated Corporate and Clinical Governance Framework
1http://aicd.companydirectors.com.au/resources/all-sectors/what-is-corporate-governance
2National Model Clinical Governance Framework - Australian Commission on Safety and Quality in Health Care
2017, page 2.
In organisations such as aged care providers the Board is ultimately responsible for both corporate and
clinical governance and both are equally important.
An integrated corporate and clinical governance framework means that both corporate and clinical risks are
reviewed in a holistic way throughout the framework.
For further information, please refer to the Holman Webb Health Law Bulletin, June 2018 available at:
http://www.holmanwebb.com.au/blog/health-law-bulletin-june-2018 or contact
alison.choyflannigan@holmanwebb.com.au
Introducing Bidcare
Bidcare is the new Bidfood service specialising
in aged care, retirement living, hospitals,
disability and community services. Bidcare’s
dedicated healthcare customer support and
business analytics teams provide assistance to
review and optimise your total cost of business.
By offering efficiencies, we help reduce long
term overall costs as well as offering greater
choice and flexibility.
Local Bidfood branches manage distribution providing support from our network of local, national
and international resources. Bidfood has a complete foodservice category solution including:
• Dry, Frozen and Chilled Groceries
• Fruit and Vegetables
• Fresh Meats
• Packaging, disposables and hygiene
• Alcohol
Our product development teams are continually evolving our range of exclusive products which
deliver specific dietary requirements within a healthcare setting.
To ensure we provide the best service to our customers we’ve
established partnerships with leading training providers and
dietetic services, so our customers enjoy the benefits of pre-
negotiated courses and nutrition assistance.
The Bidcare team always aims to offer business efficiencies and
provide multilevel support. We are delighted to be part of the
upcoming ACSA Awards in celebrating the wonderful achievements
of those who work tirelessly to support older Australians within
our community.
Free resources for Aged Care
One of the main nutrition challenges facing older Australians today is ensuring they are eating
enough nourishing food. Eating enough means being able to maintain a healthy weight and even
having a little extra weight in reserve for times of illness or stress. Working with the NSW
Government, Central Coast Local Health District, Bidcare is providing, free of charge, a practical
guidebook on nutrition and food service for aged care facilities in Australia. This reader-friendly Best
Practice Manual is easy to navigate and offers comprehensive information plus practical nursing and
contemporary ideas of nutrition.
Request a printed or digital copy via our website: https://www.bidfood.com.au/bidcare
What can established organisations learn from social
entrepreneurs?
Community Business Bureau (CBB) is proud to sponsor the Innovation in Service or Design award at tomorrow
night’s ACSA SA Aged Care Awards. Finalists for the award are ACH Group, Eldercare Inc., Southern Cross Care
SA/NT and Riverview Lutheran Rest Home. These finalists are certainly impressive. Not only are they large,
well-established organisations, but their position as finalists demonstrates their dedication to staying “fresh”
and continually evolving in order to meet and exceed client needs.
In recent months, CBB has engaged with a range of social entrepreneurs in order to learn from and share their
experiences. Here’s some of the themes that have stood out, and how they could be deployed amongst
established organisations:
1. Be prepared to pivot
Back in the old days when change happened slowly, we’d develop a five year strategy and stick to it.
Innovative organisations don’t work like that. They are agile, prepared to shift focus in response to
the external environment and customer feedback. The lesson: Be open to trying new ideas, and be
prepared to stop doing things that no longer serve your customers’ needs.
2. Keep evolving
Just because something’s working doesn’t mean you shouldn’t try to improve it. The old mantra of ‘if
it ain’t broke, don’t fix it’ doesn’t apply anymore. The lesson: Have a continuous improvement
mindset. How can we do this better? Could a small change make a positive difference to customer
experience?
3. Loosen the reins
Trying to keep absolute control over everything means that you will miss other opportunities,
particularly the valuable contributions of others. The lesson: Delegate! Understand the capabilities of
your board, staff, volunteers and partners and create opportunities for them to contribute in a
meaningful way.
As established organisations, we often feel a need to protect our legacy, but this can be risky. The finalists for
the Innovation in Service or Design award are demonstrating a much more flexible approach, and a lot can be
learnt from them.
For a discussion about how you can adapt your business model to new challenges, contact
consulting@cbb.com.au.
The importance of flu vaccinations in aged care
Did you know? The elderly and young are most likely to get sick, so it’s essential that we protect them from influenza. Since the devasting 2017 flu season, there has been an increase in flu vaccinations in 2018, leading to a national shortage. It’s crucial that we vaccinate our elderly early as they are at most risk. Older immune systems struggle to defend against infections and are less likely to respond to new viruses. How can we prevent this? • Receiving timely flu vaccinations in closed environments • Access the Over 65’s age-specific recommended and TGA approved Influenza Vaccine • Improve efficiency by vaccinating the maximum number of elderly residents on the same day How can we help? In 2018, Healthcare Australia’s (HCA) Corporate Health Division was approved to deliver an Influenza Vaccination program for over 65’s in accordance with the National Immunisation Program (NIP). The National Influenza Program (NIP) was designed to protect Australians over the age of 65. In 2018, HCA vaccinated residents of multiple facilities throughout Australia. This newly granted approval means we can deliver flu vaccinations to over 65’s for free!
We hold the relevant legislative and licensing requirements for the delivery of immunisation programs, using
adequately credentialed Immunisation Registered Nurses and Nurse Practitioners.
Vaccinations can be administered in multiple locations on the same day, anywhere and anytime. We provide
tailored, onsite vaccination programs for aged care staff to reduce the spread of infection. Staff Influenza
Vaccination programs are competitively priced and flexible.
Healthcare Australia also specialise in healthcare staffing and workforce management in Nursing, Aged Care &
Disability Support, giving us access to over 120,000 healthcare professionals.
What’s the next step?
If you’re thinking about vaccinating your residents against influenza in 2019, it's better to be prepared early.
Contact HCA Corporate Health to find out how we can help you protect your residents and staff by
coordinating Flu Vaccination programs in your Aged Care Facility.
• HCA order, receive and manage the cold-chain of vaccines on your behalf
• HCA provides an Immunisation Registered Nurses or Nurse Practitioners to deliver the vaccination
program on-site
• HCA provide reporting to the facility for quality purposes
1300 888 746
Corp.health@healthcareaustralia.com.au
NDIS Commission – important information for residential providers
Please see information from NDIS Commission for residential providers.
• NDIS Commission will start operating in SA from 1 July 2018
• From 1 July (SA) the NDIS Code of Conduct for residential aged care providers, staff and volunteers
with residents who are NDIS participants is in operation.
• The code can be found here: NDIS Code of Conduct
Aged care providers in NSW and SA
• If you were registered with the NDIA before the NDIS Commission started operating in New South
Wales and South Australia on 1 July 2018, your registration automatically transferred to the NDIS
Commission.
• This means you will need to comply with NDIS Commission requirements unless you cancel your
registration with the NDIA.
For more information please visit the NDIS Commission website or read last update here
Research Participants Wanted - looking for caregivers of loved ones with
Dementia
If you are a carer for a loved one with dementia you may be interested in this online survey. Researchers at
the University of Adelaide want you to help them study the positive outcomes of caregiving and the way
people can feel both negative and positive towards a person at the same time.
The project involves completing a survey, which can be done online by following this link:
https://www.surveymonkey.com/r/dementiacaregivers
What is the research project about?
The project is about caregivers of people with dementia. We hope to gain a better understanding of their
experiences and what impacts upon positive and negative outcomes for caregivers. Also, we are interested in
the way that people can have positive and negative feelings towards a person at the same time.
Who can participate?
To participate in this study you and the person you care for must be over the age of 18, and you must be able
to understand written English. The person you care for must have a diagnosis of dementia and you must be
the primary caregiver, particularly you must be:
- Providing care for at least 1 hour each day, and
- Providing primary care for at least 3 months
What does the project involve?
You are invited to complete an anonymous online survey which will take approximately 20-30 minutes to
complete. Alternatively, you may contact the researchers and request a paper copy of the survey to complete
and return. You will be provided a reply paid envelope.
Please, find brochure below for further information.11 September – SA Disaster Management Workshop – New date! This FREE one-day forum hosted by the Torrens Resilience Institute, Aged and Community Services Australia and Resthaven Inc. will discuss the understanding of disasters and resilience and how this applies to aged care settings. Click here to register
NOTE
SA Retirement Living Symposium
Please, be advised that this event, originally scheduled for Friday 17th August, has now
been postponed until early 2019.
15 Aug Webinar: Government Compliance and Online Claiming
Aged Care providers have to deal with a
landscape of constantly changing and
evolving compliance requirements. While
traditionally these covered Care processes,
funding and administration requirements,
Recently new privacy and security
requirements have been introduced that
affect day to day operations and record
keeping requirements as well as electronic
transmission and communication with
Government agencies in the cloud. Keeping on top of these changes in the many different areas is a challenge
for most providers.
Gary McDonald and Uday Shah from Aged Care software provider Epicor give an overview of some of the
challenges faced by providers and how current software solutions and cloud platforms can be used by
organisations to support and meet these compliance requirements.
Date: Wednesday 15 August, 2018
Time: 11:00am – 12:00pm
Please note: Webinar access details will be sent 1 week prior to the webinar. BOOK NOW
BETTER PRACTICE PROJECT EVENTSThe Better Practice Project is celebrating 20 Years in 2018
The project has been auspiced by ACSA
for 16 years. On the 26th of June 2018
an event to celebrate this milestone
was held, The Great Debate. The BPP is
known for its collaborative approach to
highlight a balance of head and heart
work in the delivery of support and
services in the Aged and Disability
Sectors. The event’s attraction was a
debate which was held with a sense of
intelligent humour, yet the underlying
theme was devastatingly serious, “Will
aspiring to a good life for all still have
relevance in 2030”.
The afternoon commenced with Welcome to Country with Kaurna Elder Georgina Williams. Which was
followed by Pat Sparrow, CEO, Aged & Community Services Australia, who proudly welcomed the 80-strong
audience to celebrate the longevity of this small hardworking project. A brief history of the Better Practice
Project was shared by Valerie Sandlant, Director of Community Services, Kalyra Communities, who has also
been a champion of the Project.
The lively debate was undertaken by 6 debaters,
who are all well-known leaders and disruptors in
South Australia. For the Affirmative Fiona
Campbell, Manager of Independent Advocacy,
Robbi Williams, CEO of Purple Orange and Dr
Mike Rungie, EveryAGE Counts Coalition. In
opposition were Jane Sherwin, Sherwin
Consulting, Dr David Panter CEO of ECH Inc and
Jeff Fiebig, Manager of Program Development
ACH Group.
The next generation of “disruptors” highlighted
the key themes and questioned each teams’
arguments against relevance, authenticity and a
vision for the future. Katey Elding, ACH Group and Sarah Burrage, CLP revealed that the future is not
necessarily bleak, in the hands of thoughtful people, who are able to integrate their knowledge and values
with heart-centred practices, despite a culture which focuses on competition, image and power.
So, “Will aspiring to “A Good Life for All’ still have relevance in 2030?”, on the day the Negative team were
winners with a very alarming and robust argument. However, it highlighted to all in attendance that, morethan ever we must work and aspire to make “A Good Life” relevant in our support of vulnerable and
marginalised people into the future.
Lorna Hallahan, Associate Professor, College of Education, Psychology and Social Work, Flinders University
affirmed the debate with serious reflection on the essential thinking and vital approaches to enhance the
possibility of Good Lives for people into the next decade. Her speech was heart-wrenching for is honesty and
yet we left with a desire to show up and pursue work that aspires to make “The Good Life” relevant for all.
The whole day was facilitated with great care by Prue Gorman, EO Community Living Project who has been
the BPP Advisory Chair and an active supporter of the of the BPP. We thank her for her leadership on the day.
The final word came from Joyleen Thomas, Manager of the Better Practice Project for the past 20years.
Joyleen affirmed that it is still the older people who have been the wind beneath her wings, the inspiration
behind her work. The Project continues to focus on helping the workforce and organisations to embed models
of better practice that focus on independence, wellbeing, re-ablement, social connections, maintenance and
development of positive relationships and life-long learning and personal development.
The Project is grateful to all who participated in the day. BPP looks forward to the next twenty years. Work is
being done to capture the best-bits of the day and will be made available to guide and inspire the workforce
in the next year through a range of options. If you or your organisation are interested to learn more about
this and work with the BPP email bpproject@acsa.asn.au or call to discuss on 08 8338 8008.
BPP workshops for August 2018
The Better Practice Project is pleased to advise that the August Workshops are available on the ACSA
Education page.
Workshops include:
• Improving Outcomes for people with Dementia
• Reablement, Recovery and Independence
• Keeping Connected
We look forward to seeing you at these South Australian Events. CHSP Providers use the Free Coupon Code
Follow the link to register.
15 August – Improving outcomes for people living with dementia:
Strategies and relationship building
9:30am – 12.30 pm
This unique workshop content will review current understanding of dementia and focus on the experience of
people living with dementia. We will focus on some ways workers can improve the quality of life for the
person through community engagement, person centred approaches and preventive strategies. Problemsolving strategies, for times when something doesn’t go well, will be offered for use with team members and
family carers. This workshop is about building relationships and strengthening practices to support people to
live well with dementia.
The desired outcomes from this workshop are;
• Improving outcomes for people living with dementia
• Developing strategies for strengthening relationships with people living with dementia
• Learners will have an opportunity to;
• Develop an understanding of how to improve quality of life for people living with dementia
• Identify ways to connect with the person and get to know them
• Learn new strategies to prevent stress and reduce reactions to stressors
Target Audience: Managers, Team Leaders, Support Workers
16 August – Reablement, Recovery and Independence
9:30am – 12.30 pm
Older people are too often seen and known only by their deficits – what they can’t do and the assumptions
we make about the limitations negatively impact the person. This impairs people’s ability to recover from a
set back and reach their desired independence.
Participants will gain new insights and strategies to support older people to meet the Reablement
requirements of CHSP through exploration of:
• Understanding the purpose of independence as an overarching goal or outcome.
• Recovery is only possible if a person is supported, connected, motivated and building their capacity to
engage in their version of the “good life”.
• Reablement as enabling approaches beyond the formal service requirements.
Interactive and thought provoking, this workshop invites you to participate and engage with a range of
activities to stretch your perspective and discovering strategies that work.
Target Audience: Team Leaders, Support Workers
30 August – Keeping Connected
9:30am – 12.30 pm
The South Australian Collaborative Projects with Better Practice Project are committed to offering learning
opportunities which enable us to gain a deeper understanding of the loneliness of older people in thecommunity. Concepts & issues of loneliness, community belonging & building capacity will be investigated in
this interactive space to provide opportunities for you to explore how you can work with people experiencing
loneliness.
On completion of this workshop learners will be able to:
• Demonstrate an understanding of the importance of natural relationships and community
connections
• Have a greater understanding of the complex dimensions of loneliness
• Apply knowledge about addressing loneliness with older people
• Describe the benefits of community participation to reduce the experience of loneliness
• Strengthen Reablement strategies in working with older people to facilitate community
connections
This workshop was developed around the findings from ‘Alone in a Crowd’ research by Mandy Stanley, from
the University of South Australia. The research challenges stereotypical concepts associated with old age and
points to the significant health risks facing older people who live with loneliness in old age.
Target Audience: Team Leaders, Support Workers & Volunteers
3-5 Sept ACSA National Summit – Sydney – REGISTRATIONS NOW OPEN!
Registrations are now open for the 2018 ACSA National Summit! The 2018 Summit will be
held at the International Convention Centre Sydney, from the 3-5th September.
Register by Friday 27 July and SAVE $200 with our Early Bird rates.
Join us as we uncover, ‘What’s Next?' in the aged and community care sector.
This is your opportunity to identify, adapt and deliver on the latest best practice initiatives to
ensure the sustainable future of your business, and the continuous and ever-improving care
of older Australians.
REGISTER HEREOTHER EVENTS ITAC 2018 conference - Co-Designing our Digital Future – Abstracts until 31st May! 21-22 November 2018, Adelaide The ITAC 2018 organising committee invites you to participate at the ITAC 2018 conference to be held 21st & 22nd November 2018 at the Adelaide Convention Centre. The theme of the conference – Co-Designing our Digital Future emphasises the importance of assistive technology supporting service quality and dependence. Find more info here
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