The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte

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The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte
The Myanmar Consumer Survey
Poised for take-off
January 2020
The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte
Foreword                                     03
Poised for take-off                          04
The Myanmar Consumer Survey                  09
 1. Overall consumer sentiment               11
 2. Spending patterns                        14
 3. Buying behaviour and brand preferences   20
 4. Communication channels                   26
 5. Buying channels                          28
 6. Payment                                  32
Looking ahead                                35
Contact us                                   37
The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte
Foreword
Characterised by their growing sophistication and penchant for new experiences, the Myanmar consumer is
dynamic – and fast-evolving. Over four editions of the Myanmar Consumer Survey, we have observed how the
Myanmar consumer has grown in sophistication and discernment, while remaining grounded with a healthy dose
of prudent optimism.

In this fourth edition of the consumer survey conducted in Yangon, Mandalay, and Mawlamyine in 2019, we
continue to witness a decreasing price sensitivity, and greater demand for discretionary spending. Beyond these
constants, however, the survey also revealed a number of new insights that just might change the game for
consumer companies.

For a start, the Myanmar consumer continues to demonstrate an openness to new products and services, even
as they remain value-conscious in their purchasing decisions. Although this represents the opportunity for
companies to introduce new value propositions to the market, the flip side is that investments will need to be
made to secure long-term brand loyalty and ensure recall by the consumer: this edition of the survey revealed
that several new brands are appearing to gain a foothold in consumer recall, surpassing its competitors with
widespread and innovative marketing and promotional campaigns.

Later in this report, we also explore how the Myanmar consumer is increasingly prioritising discretionary spending,
and placing an increasing value on connectivity. Specifically, they allocate a significant amount of their expenditure
to utilities that will enable them to remain constantly connected, whether it is the mobility of moving from one
physical location to another, or staying digitally connected to the Internet.

Finally, we discuss an impending revolution in the digital payments sector that could spark the rapid takeoff of
Myanmar’s e-commerce market. Within the span of only a few years, Myanmar’s digital payment services sector
has experienced phenomenal growth, and the potential for digital payments to leapfrog card payments in
Myanmar’s payments sector is now steadily increasing even as we speak.

We hope that this report will provide you with some insights into the fascinating Myanmar consumer, and the
considerations that you will need to make to capture the opportunities as they become ripe for take-off in this
dynamic market.

Pua Wee Meng
Consumer Industry Leader
Deloitte Southeast Asia

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The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte
The Myanmar Consumer Survey |
                             Poised for take-off

Poised for take-off
Myanmar’s economy is at a turning point: in 2018, economic
expansion appears to have stagnated following years of
rapid growth. Looking ahead to the medium term, however,
Myanmar’s prospects remain promising.

Economic overview
Since the 2010 General Elections, Myanmar’s Gross Domestic Product (GDP) has been growing at rapid year-on-
year rates of about 5-8% (see Figure 1). Overall, GDP per capita reached USD 1,298 in 2017, and the poverty rate
dropped from 48% in 2005 to 32% in 20151.

In 2018, however, Myanmar’s economy appeared to have hit a stumbling block. With the ongoing humanitarian
crisis in Rakhine state and issues with the restructuring of the banking sector, Myanmar’s short-term growth
appears to have stagnated, and its full potential continues to be a moving target2.

Nevertheless, when compared to its regional and global counterparts, Myanmar’s growth prospects appear
promising in the medium term (see Figure 2). Heavy investments in infrastructure projects are expected to lift
domestic consumption, and drive GDP expansion3. Furthermore, the liberalisation of its financial services sector is
expected to increase the presence of foreign players in the retail banking and insurance landscape, and stimulate
investment and growth in nascent industries, such as retail and digital commerce.

1 “Overview”. The World Bank. April 2019. http://www.worldbank.org/en/country/myanmar/overview
2 “2018 Article IV Consultation – Press release”. International Monetary Fund. April 2019. https://www.imf.org/~/media/Files/Publications/
  CR/2019/1MMREA2019002.ashx
3 “Economic growth”. The Economist Intelligence Unit. 7 August 2019. http://country.eiu.com/article.aspx?articleid=808348464&Country=
  Myanmar&topic=Economy&subtopic=Forecast&subsubtopic=Economic+growth&aid=1&oid=898348473

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The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte
The Myanmar Consumer Survey | Poised for take-off

Figure 1: Myanmar’s GDP growth rate (2011-2020)
                                        8.0%
                                 7.5%
                   7.3%
                                               7.0%
                                                                         6.8%           6.8%                         6.8%
                                                                                                    6.6%
    5.9%                                                      5.9%

    2011        2012           2013     2014   2015         2016        2017           2018         2019           2020
                                                                                                  forecast       forecast
Source: Asian Development Bank

Figure 2: GDP growth rates for selected regional economies (2018)

             Bangladesh                                                                                                7.86%

              Cambodia                                                                                           7.50%

                Vietnam                                                                                      7.08%

                    India                                                                                6.81%

              Myanmar                                                                                    6.80%

                   China                                                                             6.59%

               Lao PDR                                                                           6.30%

             Philippines                                                                        6.20%

                Pakistan                                                                5.53%

              Indonesia                                                              5.17%

               Malaysia                                                      4.72%

               Thailand                                              4.13%

               Sri Lanka                                  3.22%

              Singapore                                  3.14%

             Hong Kong                                3.02%

       Republic of Korea                          2.67%

                 Taiwan                          2.63%

Papua New Guinea            -0.60%

Source: Asian Development Bank

                                                                                                                                                05
The Myanmar Consumer Survey - Poised for take-off January 2020 - Deloitte
The Myanmar Consumer Survey |
                             Poised for take-off

A wave of policy reforms
Now in the third of its five-year term, the government, led by the National League for Democracy, is intensifying its
push for policy reforms ahead of the 2020 election in a bid to drive greater integration between Myanmar and its
regional peers in the ASEAN Economic Community. These transformations are expected to enable Myanmar to
better attract foreign capital, and improve its overall business environment: currently, Myanmar ranks 171 out of
190 in terms of the ease of doing business (see Figure 3).

Figure 3: Ease of doing business in Myanmar and selected regional economies (2019)

 0                                        Ease of doing business score                                                         100

                                                                                                             80.60 Malaysia (rank: 15)
                                                                                            67.96 Indonesia (rank: 73)

                                                                                   67.23 India (rank: 77)

                                                                            63.41 Regional average

                                                                51.26 Lao PDR (rank: 154)

                                                    44.72 Myanmar (rank: 171)

The ease of doing business score captures the gap of each economy from the best regulatory performance observed on each of the indicators
across all economies in the Doing Business sample since 2005. An economy’s ease of doing business score is reflected on a scale from 0 to
100, where 0 represents the lowest and 100 represents the best performance.

Source: The World Bank

Several key policy reforms can be observed in the following areas:
• Infrastructure: Myanmar’s infrastructure is in dire need of investment, with estimates suggesting that it
  could require as much as USD 120 billion until 20304. To that end, the government has developed the Myanmar
  Sustainable Development Plan (MSDP), which lays out its vision to bridge the infrastructure gap. In line with
  this, it has also introduced a project bank, a centralised and publicly accessible database that will enable the
  government to coordinate ministries and departments, and prioritise proposals which are in line with the MSDP5.

• Digital payments: With the objective of introducing and promoting digital payments in Myanmar, the Central
  Bank of Myanmar is currently working on a standard, codenamed “MMQR”, for QR code payments. When
  implemented, it is expected that this standard will enable payments to be made through QR codes at local banks
  and businesses, which will enable Myanmar to take a huge stride towards becoming a cashless society, given that
  cash remains its most dominant payment method.

• Intellectual property: To strengthen its protection of intellectual property rights for a more conducive
  business environment, the Myanmar government recently introduced four draft bills covering its trademark,
  industrial design, patent, and copyright laws6, which are expected to provide a more favourable environment for
  technology companies, manufacturing firms, and retail businesses, amongst others.

4 “Private capital needed to fund required infrastructure”. Myanmar Times. 28 March 2019. https://www.mmtimes.com/news/private-capital-
  needed-fund-required-infrastructure.html
5 “Govt announces ‘project bank’ to get Myanmar building”. Myanmar Times. 31 January 2019. https://www.mmtimes.com/news/govt-
  announces-project-bank-get-myanmar-building.html
6 “Myanmar passed legislation to protect intellectual property”. The Irrawaddy. 20 February 2019. http://www.mondaq.com/x/782500/
  Trademark/Myanmar+Passed+Legislation+To+Protect+Intellectual+Property

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The Myanmar Consumer Survey | Poised for take-off

• Electricity tariffs: In July 2019, the government announced significant increases in electricity tariffs in a bid to
  reduce the high losses it was incurring every year: in Financial Year 2018-2019, this amounted to approximately
  USD 400 million. This long-awaited move has been welcomed by both local and international investment
  communities, as the previous tariff rates – the lowest amongst Southeast Asian economies – had been deemed
  to be financially unsustainable7. By removing a significant amount of subsidies, the government has paved the
  way for investors to scale up their investments in power generation and distribution, and enable Myanmar to
  provide a more stable electricity supply to businesses and consumers.

• Insurance sector: Following the introduction of a new policy in early 2019, foreign life and non-life insurers can
  now form joint ventures with local life and non-life insurers, respectively. As of August 2019, six joint ventures
  between local firms and foreign firms from Japan and Thailand have been approved for life and general insurance
  services. In addition, five licenses have been granted to foreign life insurers to operate as wholly-owned
  subsidiaries8. Such developments are expected not only to promote the growth of the insurance sector in
  Myanmar, but also attract foreign capital and contribute to job creation.

  Improving logistics and connectivity
  The overall low efficiency of Myanmar’s logistics infrastructure not only increases the cost of product
  distribution, which in turn leads to higher retail prices for the consumer, but also creates an economic
  imbalance across different regions of the country.

  In 2018, Myanmar was ranked 137 out of 160 economies on the World Bank’s logistics performance index, in
  contrast to its neighbours Thailand and Vietnam, which were ranked 32 and 39 respectively 9.

  To improve Myanmar’s infrastructure and logistics connectivity, the government is collaborating with
  several investors on infrastructure improvement projects under Build-Operate-Transfer and Public Private
  Partnership agreements (see Figure 4).

  Figure 4: A list of selected ongoing infrastructure improvement projects in Myanmar

   Project            Myawaddy-         Yangon-           Yangon-Dala        Yangon-           Yangon            Yangon
                      Mae Sot           Thanlyin          Bridge             Mandalay          Circular          Elevated
                      Bridge            Bridge                               Rail              Railway           Expressway
   Funding            Government        Japan             South Korea’s      Government        Japan             10 local
   organisation       of Thailand       International     Economic           of Japan          International     and foreign
                                        Cooperation       Development                          Cooperation       companies
                                        Agency            Cooperation                          Agency
   Cost               USD 126           USD 278           USD 188            USD 3 billion     USD 250           Not available
                      million           million           million                              million
   Timeline for       Completed         2021              2022               2023              2023              Not available
   completion

  Source: Deloitte analysis

7 “Myanmar electricity rates to soar next month”. Myanmar Times. 25 June 2019. https://www.mmtimes.com/news/myanmar-electricity-rates-
  soar-next-month.html
8 “Japanese firms to push growth in Myanmar insurance market”. The Irrawaddy. 8 August 2019. https://www.irrawaddy.com/news/burma/
  japanese-firms-push-growth-myanmar-insurance-market.html
9 “Domestic LPI, Performance: Myanmar 2018”. World Bank. Accessed on 20 August 2019. https://lpi.worldbank.org/domestic/
  performance/2018/C/MMR

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The Myanmar Consumer Survey |
                             Poised for take-off

The rise of the digital economy
Although Myanmar’s digital economy remains nascent, its penetration rates for Internet, mobile, and social media
have been steadily increasing, and moving closer towards the overall average for Southeast Asian economies (see
Figure 5). Currently, Myanmar’s e-commerce market is estimated to be worth about USD 6 million , and is expected
to show promising growth on the back of a young and increasingly tech-savvy population, development of more
comprehensive logistics networks, and rapid uptake of digital payment solutions.

Figure 5: Myanmar’s Internet, mobile, and social media penetration rates relative to the regional
average

                                                                    129%

                                                     105%

                            63%                                                                                61%

            39%                                                                                 39%

         Internet penetration rate                   Mobile penetration rate               Social media penetration rate

                  Myanmar                Southeast Asia

Source: ASEAN Studies Centre

10 “Social media in Southeast Asia”. ASEAN Studies Centre. October 2018. https://www.iseas.edu.sg/images/pdf/ASEANFocus%20Oct%20
   2018.pdf
11 “e-Commerce in Myanmar: A rising tide”. Kasikornbank. Accessed on 20 August 2019. https://www.kasikornbank.com/international-
   business/en/AEC/Intelligence/Pages/201811_Myanmar_Ecommerce_Trend.aspx

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The Myanmar Consumer Survey |
                             Poised for take-off                                        The Myanmar Consumer Survey | Poised for take-off

The Myanmar Consumer Survey

In the fourth edition of the Myanmar Consumer Survey, we
                                                             Product category        Examples of sub-categories
explore some of the consumer behaviour patterns revealed
by the recent consumer survey conducted by Deloitte in       Beverages (Alcoholic)   • Beer
Yangon, Mandalay, and Mawlamyine in 2019. We examine                                 • Whisky
the overall consumer sentiment and spending patterns,                                • Wine
before delving into specific buying behaviours and brand     Beverages (Non-         • Fruit or Vegetable Juices
preferences. Later in the report, we also take a look at     alcoholic)              • Ready to Drink Coffee
the Myanmar consumer’s preferred communication and                                   • Ready to Drink Tea
purchasing channels, and explore the potential of digital                            • Soft Drinks
payments in this promising market.                           Confectionery           • Biscuits
                                                                                     • Bread
Methodology                                                                          • Chocolates
The survey was conducted in the second quarter of 2019                               • Pastries
across 600 households through face-to-face interviews        Packaged Foods          • Breakfast Cereals
in three major cities: Yangon, Mandalay, and Mawlamyine.                             • Canned Sardines
Yangon and Mandalay were selected for this survey as                                 • Instant Noodles
they are two of the most populated cities and account
                                                             Personal Hygiene        • Bath and Shower             • Mouthwash
for a significant proportion of Myanmar’s GDP, while
                                                             Products                  Products                    • Toothbrushes
Mawlamyine was selected for its proximity to Thailand
                                                                                     • Haircare Products           • Toothpaste
and the accompanying high volume of cross-border trade,
                                                                                     • Laundry Products
which has resulted in consumption patterns that differ
                                                             Household               • Air-conditioners
significantly from the other two cities.
                                                             Appliances (Major)      • Refrigerators
                                                                                     • TV Sets
The respondent sample was constructed to be
                                                                                     • Washing Machines
representative of Myanmar’s overall population in terms of
age, gender, monthly household income, education level,      Household               • Clothes                     • Hair Dryers
and decision-making role. Respondents were surveyed          Appliances (Small)      • Irons                       • Toasters
on their spending patterns, buying behaviours, brand                                 • Fans                        • Vacuum Cleaners
preferences, communication channels, buying channels,        Tobacco                 • Cigarettes
e-commerce activities, and geographic differences across                             • Cigars
eight product categories.

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The Myanmar Consumer Survey |
                             Poised for take-off

     Demographics of survey respondents

     Geographical distribution                                  Gender distribution

        Mawlamyine

                      17%

                                      50%     Yangon
                 33%

      Mandalay
                                                                 50%           50%

     Age distribution

           Age group, years
             15-24                                                                    30%

             25-34                                                                    30%

             35-49                                                            25%

             50-64                                       15%

     Source: Deloitte's Myanmar Consumer Survey (2019)

     Monthly household income distribution
     Monthly household
     income, MMK million
      Less than 0.2                                       15%

            0.2-0.5                                                                         34%

              0.5-1                                                    21%

              1-1.5                                      14%

              1.5-3                             10%

       More than 3                    6%

     Source: Deloitte's Myanmar Consumer Survey (2019)

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The Myanmar Consumer Survey | Poised for take-off

1. Overall consumer sentiment

Across all income segments, the Myanmar consumer
expects to spend more in the year ahead, revealing
an optimism for the future driven by expectations of
an economic recovery.
An uplift on the horizon
Myanmar’s economic growth rate experienced some stagnation at 6.8% in 2018, and this is expected to fall to
6.6% in 2019, falling short of the World Bank’s estimates of 7-8%12. This dip is reflected in the decrease in the
percentage of survey respondents expressing an optimistic sentiment, which fell from 66% in 2018 to 57% in 2019.

Nevertheless, with expectations that the economy will make a recovery following a series of regulatory reforms
and investment liberalisation initiatives, the consumer’s future outlook remains upbeat: the percentage of
survey respondents expressing an intention to increase their expenditure nearly doubled from last year’s survey,
increasing from 8% to 15%. Similarly, the percentage of survey respondents expressing an intention to decrease
their expenditure reduced from 33% to 30% (see Figure 6).

Figure 6: Overall consumer sentiment and plan for future expenditure

Question: Do you feel confident that Myanmar’s                             Question: Do you intend to spend more, spend
economy will improve in the next year?                                    less, or the same in the next year?

                                                                                                          8%
                                                                                                                              15%

                                                                                    34%
        49%                                         53%
                              66%                                                                        50%
                                                                                                                              47%

        20%
                                                    27%                             61%

                              18%                                                                        33%
                                                                                                                              30%
        31%
                                                    20%
                              16%
                                                                               1%    4%                   9%                    8%

        2017                  2018                  2019                            2017                2018                    2019
    Agree           Neutral           Disagree                                 Increase          No change           Decrease          Unsure

Source: Deloitte's Myanmar Consumer Survey (2019)                         Source: Deloitte's Myanmar Consumer Survey (2019)

12 “After 3 years, Suu Kyi running out of time to energize Myanmar economy”. Asian Nikkei Review. 30 March 2019. https://asia.nikkei.com/
   Politics/After-3-years-Suu-Kyi-running-out-of-time-to-energize-Myanmar-economy

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The Myanmar Consumer Survey |
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     Maintaining momentum
     Myanmar needs to tackle a multitude of socioeconomic and political issues to achieve and maintain its
     near-term growth momentum. Currently, the economy is struggling with trade and fiscal deficits, as well as
     high inflation rates due to volatility in fuel and food prices13. The lack of infrastructure also continues to pose
     operational risks for potential investors, in addition to the mounting international pressure stemming from
     the ongoing border conflict14.

     Still, the prospects are promising: the government’s recent efforts to restructure its economy with the launch
     of the MSDP and monetary policy reforms ahead signal a strategic shift towards a more intensified focus on
     attracting foreign investment and stimulating economic growth.

     For instance, the Myanmar Companies Law enabled foreign investors to acquire a stake of up to 35% in local
     companies, as well as 100% ownership in retail and wholesale companies15. Given these developments, the
     retail and wholesale segment is expected to drive GDP growth within the services sector, which contributed to
     42% of GDP in 2018, and is expected to grow at a rate of 8.3% in 201916.

     Myanmar also seems poised to become a regional, low-cost production powerhouse, with a growing
     manufacturing sector that is now worth USD 11 billion, second only to its oil and gas and power sectors, which
     accounted for the majority of permitted foreign investment at 53.9%17.

13 “The World Bank's latest report on Myanmar: 5 Takeaways on growth and risks”. The Irrawaddy. 17 October 2019. https://www.irrawaddy.
   com/news/burma/world-banks-latest-report-myanmar-5-takeaways-growth-risks.html
14 “U.N. investigator reports possible fresh war crimes in Myanmar”. Reuters. 3 July 2019. https://www.reuters.com/article/us-myanmar-rights-
   un/u-n-investigator-reports-possible-fresh-war-crimes-in-myanmar-idUSKCN1TX2JV
15 “Myanmar opens up for foreign retailers and wholesalers”. Myanmar Times. 14 May 2018. https://www.mmtimes.com/news/myanmar-
   opens-foreign-retailers-and-wholesalers.html
16 “Myanmar Economic Monitor June 2019”. The World Bank. 17 June 2019.
17 “Foreign investment by sector”. Directorate of Investment and Company Registration. 30 June 2019. https://www.dica.gov.mm/sites/dica.
   gov.mm/files/document-files/fdisector.pdf

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The Myanmar Consumer Survey | Poised for take-off

A growing middle income segment
In comparison to the results of the 2018 survey, monthly household expenditure in low and middle income
segments have increased signficantly. Of these two groups, the middle income segment appears to hold the most
real growth potential: although survey respondents in the low income segment spend an increased proportion
of their monthly household income, this is likely due to the impact of the hike in basic commodity prices on daily
essentials, rather than a real increase in consumption. In contrast, the high income segment has opted to save
more, with about 90% of survey respondents in this segment spending only half of their monthly household
income (see Figure 7).

Overall, however, survey respondents across all income segments expect to spend more in the year ahead (see
Figure 8). This represents a marked turnaround in sentiment from the previous edition of the survey, where most
survey respondents indicated plans to either maintain or spend less in the year ahead. Looking forward, the
middle income and high income segments are likely to remain the main drivers of retail spending, and the target
market for the influx of new and diverse products and services in Myanmar’s consumer industry.

Figure 7: Monthly household expenditure by monthly household income level
     Question: Which of the following best represents your total monthly household expenditure?

         2%                                           2%                                          5%
                             10%                                            11%                                         8%

                                                     25%
                                                                                                 29%                    24%

                                                                            37%
        69%
                             69%
                                                     52%                                                                39%

                                                                                                 57%

                                                                            50%

        29%                                                                                                             29%
                             21%                     21%
                                                                             2%                   9%
    Less than 0.2          0.2-0.5                  0.5-1.0           1.0-1.5                   1.5-3.0             More than 3.0
                 Low income                              Middle income                                    High income
                                              Monthly household income, MMK million
          Less than                  MMK 0.06-             MMK 0.15-              MMK 0.3-      MMK 0.5-            More than
          MMK 0.06 million           0.15 million          0.3 million            0.5 million   1.0 million         MMK 1.0 million

Source: Deloitte's Myanmar Consumer Survey (2019)

Figure 8: Plan to vary the current level of spending by monthly household income level
     Question: Which of the following best represents your total monthly household expenditure?

                                                                                                 17%                    21%
                                                                             23%
        32%                                          31%
                             37%

                                                                                                 55%
                                                                                                                        55%
                                                                             56%
        50%                  36%                     48%

                             16%
                                                     11%                                         23%
        10%                                                                  18%                                        24%
         8%                  11%                     10%                     2%                  5%
    Less than 0.2          0.2-0.5                  0.5-1.0           1.0-1.5                   1.5-3.0             More than 3.0
                 Low income                              Middle income                                    High income
                                              Monthly household income, MMK million
          Decrease           No change              Increase             Unsure
Source: Deloitte's Myanmar Consumer Survey (2019)

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The Myanmar Consumer Survey |
                             Poised for take-off

2. Spending patterns

The Myanmar consumer is prioritising discretionary spending
on non-essential goods, and placing an emphasis on services
that will enable them to remain constantly connected.
Demand soars for discretionary spending
There appears to be a general trend towards greater discretionary spending, as the burgeoning young and middle income consumers
increase their demand for non-essential goods, such as brand-name clothing and organic foods18. As a result, there has been a slight dip
in the overall allocation of monthly household expenditure to essential items in product categories such as Confectionery and Packaged
Foods, as well as, to a lesser extent, Alcoholic Beverages and Tobacco.

There are, however, slight nuances to this. For instance, survey respondents in the low income segment have increased their expenditure
on Confectionery, Packaged Goods, and Personal Hygiene Products, while respondents in the middle and high income segments have
increased their expenditure on Alcoholic Beverages, with up to 10% of them allocating MMK 100,001-150,000 to this product category (see
Figure 9).

Figure 9: Household spending by monthly household income level and product category (2018-2019)

             Question: How much did you spend in previous month for the following categories?
 2019
Monthly household    Beverages            Beverages            Confectionery          Packaged Foods                                           Personal Hygiene                   Tobacco
income, MMK million (Alcoholic)        (Non-alcoholic)                                                                                             Products
                                        4%                              5%                           2%                            2%                              3%                                  1%
                   77%         14% 4%        14%         69%           12% 18%         66%          14% 16%          71%          11% 3%         78%              15%    80%            15%
Less than 0.2                                                                                                                                                                                     4%
                                     2%                                                                                                                            6%
                               8%   5%                               20%                                                         18%
                    81%                 8%              64%             7% 13%       52%          24% 1% 14%        64%                4%   62%              28%            84%            12%
      0.2-0.5                     4%                                                                  9%                            3%                                                            3%
                                    1%                                 1%                            2%                            1%                             2%
                              13%    4%                                                                                         17% 2%                                                             2%
                  73%                   8%         49%          28% 14% 10% 45%              22%      10%          63%                 6% 41%          35%        16%     81%           12%
        0.5-1              4%      5%                                                           20%                                7%                                                            5%
                                     2%                                1%                        1%                                                               1%
                                                                                                   5%                             7%
                  65% 8% 8% 8% 7%            7%    52%              27% 12% 4% 44%          35%                61%                    4%       45%         38%    12% 65%      19%         12% 4%
        1-1.5                                                                                   12% 5%                         23% 5%
                                        2%                             3%                                                         2%
                                                                                                      5%
        1.5-3     67%    7% 9% 7% 9%              43%          36%     16% 12% 34%          29%          12% 47%               29% 10%    31%        34%     26% 7%      76%       7%      16% 2%
                                                                                                    19%
                                             2%                         3%                                                         3%    2%
                55% 3% 16%              3%                              8%   21%                  24% 3%                                                    24%    5%
 More than 3      5%
                                  18%        34%              45%
                                                                      11% 11%
                                                                                       37%               11% 32%          47%      8% 13%        47%
                                                                                                                                                                  8%
                                                                                                                                                                         79%            13%      8%
                                                                                                     5%
                                                                                                                                         3%

 2018
Monthly household         Beverages                  Beverages                       Confectionery             Packaged Foods                  Personal Hygiene                   Tobacco
income, MMK million       (Alcoholic)              (Non-alcoholic)                                                                                 Products
                                   2% 2%                                1%                           2%                                                            9%                                 1%

Less than 0.2     67%       16%    12%                   87%            12%           79%            12% 14%             84%       2% 5%             86%                 64%               35%
                                        2%                                 7%                                                      0%                              1%
                                                                        3%                            5%
      0.2-0.5     64%     10% 13% 10%                   75%                8%        64%           23% 14%           76%                         71%             24%     59%            39%       2%
                                                                      21%                                                           9% 4%
                                                                                                     2%                                                                                                2%
                                        5%                                                                                         2%
        0.5-1 56% 11% 14% 14%                      58%              31% 10% 8% 41%           36%    13% 11%        62%
                                                                                                                                 24%
                                                                                                                                      4%       50%          40% 6% 43%            46%
                                                                                                                                                                                                 10%
                                      1% 1%                                                          2%                                                            2%                                  2%
                                      1%                                                                                            2%
        1-1.5 55% 7% 19%                    49%                 42% 10% 4% 44%               37%    13% 7%         63%                   44%               43%    10%    52%         37%
                                   17%                                                                                           27%                                                             8%
                                                                        2%                          3%                             2% 1%                          3%                                   2%
        1.5-3 57% 5% 16%          14% 9%      36%              52%      9%     31%         48%      17%   3%   57%             36% 2% 28%            41%         28%     59%            36%
                                                                                                                                                                                                  3%
                                        3% 2%                                                       3%
                                                                                                                                    5%                              8%
 More than 3 50% 11%        18%     13%      18%          63%          16%
                                                                               21%
                                                                                      47%          26%    5% 34%          47%            21%         55%                 63%         16%
                                                                                                                                                                                                 3%
                  5%                                                          3%                                                  8%                             16%                          18%
                                             3%

                    None           Less than MMK 10,000                  MMK 10,000-20,000                MMK 20,001-50,000                 MMK 50,001-100,000                 MMK 100,001-150,000

Source: Deloitte's Myanmar Consumer Survey (2019)

18 “Growth of incomes and Myanmar’s young population drive demand for nonessential goods”. Oxford Business Group. 2019. https://oxfordbusinessgroup.com/
   overview/buyers%E2%80%99-market-expanding-young-population-and-rising-incomes-drive-demand-non-essential-goods

14
The Myanmar Consumer Survey | Poised for take-off

Connectivity is key
Whether offline or online, survey respondents prioritise the allocation of their expenditure on utilties that will
enable them to remain connected. For instance, they spend between half to three-quarters of their expenditure
on Transportation, and Internet Services (see Figure 10).

Transportation services, in particular, have witnessed substantial growth with the introduction of ride-hailing
mobile applications. For instance, the Grab mobile application has been downloaded over 2 million times, and
its daily bookings have risen by 30% since last June. Grab continues to provide other auxiliary services within its
mobile application, including long-distance travel services, hotel booking services, and payment services19. With
major national infrastructure projects on the way, the focus on transportation services is likely to continue to grow.

In terms of Internet Services, Facebook appears to be dominant channel in Myanmar, with many businesses
choosing to promote their presences solely on Facebook – eschewing other traditional online storefronts, such as
websites. On YouTube, the most popular channels in Myanmar are DVB, Eleven, and 7 Days, with combined total
views of more than 450 million20.

Another important observation is also the fact that monthly household expenditure on Leisure & Entertainment
are nearly on par with Healthcare and Education. This is not surprising, given the proliferation of a range of
different entertainment services competing for their attention, from modern cinema facilities to subscription
services such as Netflix. Interesting, however, expenditure on Fitness/Wellness remains low, highlighting an
untapped potential in the health conscious movement.

Figure 10: Monthly household expenditure by service category

                 Question: How much did you spend in previous month for the following categories?
Monthly
household                                                        Leisure &             Payment             Internet              Fitness/
income,            Transportation        Delivery                                                                                                        Healthcare           Education
                                                               Entertainment           Solutions           Services              Wellness
MMK million                                                                                    2% 1%                     1%                                         1% 1%
                                  9%                     2%                6% 6%                 2%                   24% 4%                                      6% 2%               4% 10%
 Less than 0.2 45%        39%
                                 8%
                                          98%                   83%
                                                                             4%
                                                                                        94%
                                                                                               1%
                                                                                                          62%
                                                                                                                         9%
                                                                                                                                  98%             2% 60% 18%
                                                                                                                                                                6% 4%
                                                                                                                                                                              82%
                                                                                                                                                                                        4%

                                                                                               1%                                                              1%      1%           1% 1%
                                  11%              3%                     6%2%              2% 3% 1%                     9%                     1%
                                                                                                                                               1%            5% 1%                    10%2%
       0.2-0.5     53% 24%
                                12%
                                        92%
                                              1%
                                                        3%      76%
                                                                       10% 5%
                                                                                      84%
                                                                                              5% 3%
                                                                                                         42%    28%
                                                                                                                       20%
                                                                                                                                  97%
                                                                                                                                              1%1%
                                                                                                                                                  66% 11%
                                                                                                                                                          10% 3%
                                                                                                                                                                             76%
                                                                                                                                                                                     3% 5%

                                  1%                     1%                   2%               1% 1%                                              1%                1% 2%              2% 2%
                               11%                                  7%     4%           3% 6% 2%                27%     18%                    1%    8%       6%2%              2% 15% 2%
         0.5-1   48% 22%                91% 2% 3% 2% 62%
                                                                                     81% 4% 2%
                                                                                                         39%
                                                                                                                      17%
                                                                                                                                93%      4%             7%
                            19%                                  10%   15%                                                                    2% 61%       10% 2%            62% 5%   10%

                                                         1%                  1%                1% 1%                  2% 1%                                         1% 1%           1% 1% 1% 1%
                            4%   1%                                 5%   17% 4%                                 27%     12%                  4%                      7% 1%          4% 4%
         1-1.5 42% 24% 24%          6%              4%        65%               77% 10% 6% 4%            43%                    93%               2%     76%    8%           73%
                           7% 88%                                     6%    2%                                        14%               1%                             5%            10% 6%
                                                                                                    1%
                                                                                              2%                         3%                                            2%                   2%
                    19%       7%                                     7%        3%         2% 3% 5%       17%                   90%   3%                         3% 3%3% 55% 12%   5% 3%
         1.5-3          24%             95%        2% 3% 60%              14%         84%          38%       31%                              5%         74%
                 38%        12%                                 9%            7%           2% 2%       10%                        2%                           3% 7% 3%    5%  12% 5%

                                                                              3%                                         5%                                         3% 3%
                            13% 5%  3%                       58% 11%      5%           3%                         21%                                      5%      3%    11%      5%3%
  More than 3       66%                3%           8%               18%     74% 8% 8%    8%             47%          21% 87%     8%         3% 3%            16%     50%    18%
                           8% 8% 87%                           3%        3%                                     5%                                      68%       3%             5% 5%
                                                                                                                                                                             3%

                   None                            MMK 10,000-20,000                MMK 50,001-100,000           MMK 100,001-300,000                   MMK 500,001-1,000,000
                   Less than MMK 10,000            MMK 20,001-50,000                MMK 100,001-150,000          MMK 300,001-500,000

Source: Deloitte's Myanmar Consumer Survey (2019)

19 “Grab sees higher growth with more services in Myanmar”. Eleven Myanmar. 16 June 2019. https://elevenmyanmar.com/news/grab-sees-
   higher-growth-with-more-services-in-myanmar-asianewsnetwork
20 “Myanmar’s digital game changers”. Myanmar Times. 6 March 2019. https://www.mmtimes.com/news/myanmars-digital-game-changers.html

                                                                                                                                                                                              15
The Myanmar Consumer Survey |
                             Poised for take-off

Openness to new products and services
Survey respondents continue to demonstrate an openness to new products, particularly in the product categories
of Non-Alcoholic Beverages, Packaged Foods, and Personal Hygiene Products. Of note is also the fact that they
seem to be more curious about new products than new services. They do, however, appear to be more willing
to try out new services in the service categories of Leisure & Entertainment, Payment Solutions, and Internet
Services.

One contributing factor for this could be the increasing number of options in the market: Myanmar consumers
can now choose between service packages offered by four telecommunications operators and over 140 licenced
Internet Service Providers21. At the same time, although card payments currently account for only 5% of total retail
industry revenue22, a number of different banks, payment service providers, and telecommunications players are
introducing alternative forms of digital payment services. Currently, the market leader appears to be Wave Money,
which is leading the market with a remittance volume of USD 1.3 billion, or about 2% of Myanmar’s GDP23.

Ultimately, however, consumers are still very value-conscious, and prioritise factors such as lower prices, better
taste or flavour, and word-of-mouth reputation in their decision to try new products and services. In a similar vein,
higher prices and the lack of quality assurances were ranked as particularly undesirable factors, illustrating the
high price elasticity of demand for basic consumer goods (see Figure 11).

Figure 11: Number of survey respondents who tried new products and services
            Question: In the last year, did you purchase any of the following new products and services?
                                                                                             Personal         Household       Household
              Beverages             Beverages
                                                    Confectionery     Packaged Foods          Hygiene         Appliances      Appliances    Tobacco
              (Alcoholic)         (Non-alcoholic)
                                                                                             Products          (Major)          (Small)
 Products

               91                        292              273               297                   290          55               88         55

                    509                  308               327              303                   310               545              512        545

                                                     Leisure and         Payment              Internet         Fitness/
            Transportation              Delivery                                                                              Healthcare   Education
                                                    Entertainment        Solutions            Services         Wellness
 Services

               93                 17                109               127                   156               11                90         58

                    507                  583               491              473                   444               589              510        542

                     Yes           No

            Question: What are the reasons to try/not try new products and services?

                           Top reasons to try                                     Top reasons to not try

               1. Better taste/flavour (n=356)                         1. Higher price (n=295)
               2. Lower price (n=338)                                 2. Poor quality assurance (n=276)
               3. Recommendation from friends/family (n=247)          3. Unaware of new products/services (n=272)

Source: Deloitte's Myanmar Consumer Survey (2019)

21  “Growth of mobile and internet usage make Myanmar ICT more competitive”. Oxford Business Group. 2019. https://oxfordbusinessgroup.
   com/overview/tech-transformation-mobile-and-internet-usage-rise-sector-set-expand-and-become-more-competitive
22 “Daw Win Win Tint, CEO and Founder, City Mart Holding: Interview”. Oxford Business Group. 2019. https://oxfordbusinessgroup.com/
   interview/convenient-consumption-daw-win-win-tint-ceo-and-founder-city-mart-holding-investment-opportunities
23 ‘Wave Money sees higher demand for its mobile money services.” Myanmar Times. 1 March 2019. https://www.mmtimes.com/news/wave-
   money-sees-higher-demand-its-mobile-money-services.html

16
The Myanmar Consumer Survey | Poised for take-off

In this edition of the survey, we also found that survey respondents from Mawlamyine seem to be more open to
new products and services than their counterparts in Yangon and Mandalay, except in the Leisure & Entertainment
category where Mandalay respondents have topped the charts for two consecutive years. In terms of demographics,
Millennials and Generation Z survey respondents appear to be the most adventurous, especially in categories
such as Non-Alcoholic Beverages, Packaged Foods, Personal Hygiene Products, Internet Services, and Leisure &
Entertainment (see Figure 12).

Figure 12: Breakdown of survey respondents who have tried new products and services in the past year

     Products/                                                                     Total monthly
                                        Gender               Location                                                      Age group
      Services                                                                   household income

                                                                               Less than 0.2: 45%
                                                    Yangon: 38%                                                     15-24: 59%
                          Male: 47%                                            0.2-0.5: 50%
                                                                               0.5-1: 50%                           25-34: 47%
                                                    Mandalay: 57%
                                                                               1-1.5: 55%
                                                                                                                    35-49: 46%
     Beverages            Female: 50%                                          1.5-3: 43%
   (Non-alcoholic)                                  Mawlamyine: 65%
                                                                                                                    50-64: 36%
                                                                               More than 3: 42%
      (n=292)

                                                                               Less than 0.2: 42%                   15-24: 52%
                                                    Yangon: 45%
                          Male: 45%                                            0.2-0.5: 52%
                                                                                                                    25-34: 52%
                                                                               0.5-1: 52%
                                                    Mandalay: 52%
                                                                               1-1.5: 51%                           35-49: 49%
  Packaged Foods          Female: 54%                                          1.5-3: 48%
      (n=297)                                       Mawlamyine: 58%
                                                                                                                    50-64: 40%
                                                                               More than 3: 47%

                                                                               Less than 0.2: 41%
                                                    Yangon: 43%                                                     15-24: 51%
                          Male: 44%                                            0.2-0.5: 49%
                                                                               0.5-1: 48%                           25-34: 48%
                                                    Mandalay: 50%
     Personal                                                                  1-1.5: 54%
                                                                                                                    35-49: 48%
 Hygiene Products         Female: 53%                                          1.5-3: 47%
                                                    Mawlamyine: 61%
      (n=290)                                                                  More than 3: 55%                     50-64: 44%

                                                                               Less than 0.2: 9%                    15-24: 23%
                                                    Yangon: 11%
                         Male: 18%                                             0.2-0.5: 14%
                                                                                                                    25-34: 20%
                                                                               0.5-1: 20%
                                                    Mandalay: 28%
                                                                               1-1.5: 30%                           35-49: 13%
     Leisure &
                         Female: 19%                                           1.5-3: 21%
   Entertainment                                    Mawlamyine: 20%                                                 50-64: 12%
      (n=109)                                                                  More than 3: 26%

                                                                               Less than 0.2: 11%                   15-24: 17%
                                                    Yangon: 25%
                          Male: 21%                                            0.2-0.5: 18%
                                                                                                                    25-34: 27%
                                                                               0.5-1: 25%
                                                    Mandalay: 11%
                                                                               1-1.5: 29%                           35-49: 21%
Payment Solutions         Female: 22%                                          1.5-3: 22%
                                                    Mawlamyine: 31%
    (n=127)                                                                    More than 3: 34%
                                                                                                                    50-64: 18%

                                                                               Less than 0.2: 20%                   15-24: 32%
                                                    Yangon: 20%
                          Male: 27%                                            0.2-0.5: 22%
                                                                                                                    25-34: 30%
                                                                               0.5-1: 27%
                                                    Mandalay: 31%
                                                                               1-1.5: 27%                           35-49: 21%
  Internet Services       Female: 25%                                          1.5-3: 40%
                                                    Mawlamyine: 31%
       (n=156)                                                                 More than 3: 37%
                                                                                                                    50-64: 14%

Source: Deloitte's Myanmar Consumer Survey (2019)

                                                                                                                                             17
The Myanmar Consumer Survey |
                             Poised for take-off

     New traditions
     Watching TV/movies, shopping, surfing the Internet, and reading are the top holiday activities for survey
     respondents (see Figure 13). Myanmar’s film and cinema industry, in particular, is experiencing impressive
     growth: the number of moviegoers jumped from about 300,000-600,000 in 2017 to a whopping 1.3 million
     in 201824. With the rise of modern retail complexes and new city projects, Myanmar is set to witness the
     introduction of a whole new range of retail facilities that combine modern shopping experiences with
     innovative entertainment amenities.

     These activities are likely to be the most appealing for higher income consumers, who tend to possess more
     disposable income for such activities. In terms of demographics, Millennial survey respondents also tend to
     spend more time and money on the Internet, where they watch TV/movies, engage in online shopping, and
     read articles, while older survey respondents tend to prefer more traditional shopping activities (see Figure
     14).

     Figure 13: Top holiday activities cited by survey respondents

                  Question: On your days off, which of the following activities do you engage in?

                  Watching TV/movies                                                                                                 96%
                              Shopping                                                                                        87%
                    Surfing the Internet                                                                                 82%
                                Reading                                                                              79%
             Visiting friends and family                              29%
                  Going to the cinema                           23%
                       Visiting markets                        22%
                             Eating out                      21%
                          Visiting parks               14%
                Travelling domestically               12%
                         Playing sports               12%
                              Doing art          7%
               Attending concerts/gigs       3%
             Visiting amusement parks       2%
                        Going for a spa     1%
     Participating in learning activities   1%
               Travelling internationally   1%

     Source: Deloitte's Myanmar Consumer Survey (2019)

24    “Growing moviegoers: A stimuli to retailtainment”. Colliers International. 29 April 2019. https://www.colliers.com/-/media/files/
      marketresearch/apac/myanmar/colliers_myanmar_retail_q1_2019.pdf?la=en-gb

18
The Myanmar Consumer Survey | Poised for take-off

Figure 14: Breakdown of survey respondents for the top four holiday activities

     Products/                                                             Total monthly
                                  Gender                   Location                                             Age group
      Services                                                           household income

                                                                       Less than 0.2: 96%
                                                     Yangon: 94%                                         15-24: 98%
                          Male: 96%                                    0.2-0.5: 94%

                                                                       0.5-1: 97%                        25-34: 99%
                                                     Mandalay: 96%
   Watching TV/                                                        1-1.5: 94%
                                                                                                         35-49: 93%
     movies               Female: 96%                                  1.5-3: 100%
     (n=574)                                         Mawlamyine: 99%
                                                                                                         50-64: 90%
                                                                       More than 3: 100%

                                                                       Less than 0.2: 80%
                                                                                                         15-24: 86%
                                                     Yangon: 86%
                          Male: 79%                                    0.2-0.5: 88%

                                                                       0.5-1: 91%                        25-34: 86%
                                                     Mandalay: 85%
                                                                       1-1.5: 82%
                                                                                                         35-49: 87%
     Shopping
                          Female: 95%                                  1.5-3: 88%
      (n=521)                                        Mawlamyine: 94%
                                                                       More than 3: 95%                  50-64: 90%

                                                                       Less than 0.2: 73%
                                                                                                         15-24: 91%
                                                     Yangon: 83%
                          Male: 87%                                    0.2-0.5: 76%

                                                                       0.5-1: 83%                        25-34: 91%
                                                     Mandalay: 83%
    Surfing the                                                         1-1.5: 89%
                                                                                                         35-49: 75%
     Internet             Female: 76%                                  1.5-3: 88%
      (n=156)                                        Mawlamyine: 75%
                                                                       More than 3: 97%                  50-64: 54%

 Source: Deloitte's Myanmar Consumer Survey (2019)

                                                                                                                                     19
The Myanmar Consumer Survey |
                             Poised for take-off

3. Buying behaviour and brand
   preferences
The Myanmar consumer is exhibiting decreasing levels of price
sensitivity, a dynamic and shifting brand loyalty, and increasing
levels of health consciousness in their consumption patterns.
Decreasing price sensitivity
Several important shifts could be observed from this year’s survey results. Across all product categories, the importance of Price has
decreased in importance by approximately 4%, while Taste has increased in importance. Overall, survey respondents appear to have
become less price sensitive, prioritising Taste and Quality as the most important factors in their purchasing decisions.

This trend can be observed even in Tobacco, where survey respondents are prioritising Taste and Smell over factors such as Access and
Price, a marked shift from last year’s results, where Price was the most important consideration. Similar, but subtler, trends can also be
observed in the Household Appliances categories, where Durability and Technology factors are accorded more importance than Price (see
Figure 15).

One contributing factor for this decreasing price sensitivity could be the increase in foreign investments and rapid growth of foreign
brand franchises in Myanmar’s consumer market25. These developments have in turn led to higher employment rates in services and
manufacturing sectors, especially in urban areas, resulting in higher consumer spending power and reduced price sensitivity.

Figure 15: Top three purchasing consideration factors across product categories
Question: What are the top three influencing factors when you choose a certain product/brand?
                                2019                                                     2018
                                   Taste                            23%                    Taste                             22%
           Beverages
           (Alcoholic)            Quality                         16%                      Price                           19%
                                   Price                         15%                      Quality                         17%

           Beverages               Taste                                28%                Taste                            25%
           (Non-                   Price                         15%                       Price                          19%
           alcoholic)                                            15%                      Quality                        15%
                                   Smell

                                  Quality                          20%                     Taste                              28%
           Confectionery           Smell                           20%                     Price                           19%
                                   Price                         17%                       Smell                          15%

                                   Taste                             26%                   Taste                            25%
           Packaged
           Foods                   Price                         16%                       Price                          19%
                                   Smell                         15%                       Smell                         16%

                                   Taste                          18%                       Price                          19%
           Tobacco                 Price                         17%                     Quality                          18%
                                   Smell                         17%                  Availability                      13%

           Personal               Quality                          20%                   Quality                           20%
           Hygiene                 Smell                          20%                     Smell                            20%
           Products                Price                         17%                      Price                            20%

           Household            Durability                              27%            Durability                              29%
           Appliances         Technology                          16%                Technology                          15%
           (Major)                                               14%                                                     15%
                                    Price                                                  Price

           Household            Durability                              27%            Durability                              28%
           Appliances         Technology                          16%                      Price                         15%
           (Small)                  Price                        15%                 Technology                          15%

Source: Deloitte's Myanmar Consumer Survey (2019)

25 “FPI jumps 77pc to US$ 2.3 billion in first half of 2019”. Consult Myanmar. 7 August 2019. https://consult-myanmar.com/2019/08/07/fdi-
   jumps-77pc-to-us2-3-billion-in-first-half-of-2019/

20
The Myanmar Consumer Survey | Poised for take-off

Shifting brand loyalty
Brands in several product categories, such as Beverages, Household Appliances, and Tobacco, continue to enjoy
strong brand loyalty from survey respondents. This loyalty, however, can be quite dynamic: while brand loyalty
decreased slightly in product categories such as Alcoholic Beverages since the previous edition of the survey, it
also showed significant increases in Household Appliances and Tobacco.

Three brands dominate recall: Myanmar Beer, Yum Yum, and Red Ruby continue to hold top positions in the
product categories of Alcoholic Beverages, Packaged Foods, and Tobacco respectively. The percentage of survey
respondents citing these brands have also increased across the board by 19% for Myanmar Beer, 5% for Yum
Yum, and 12% for Red Ruby. This year, however, two brands appear to be gaining a foothold: Speed energy drink,
having invested in widespread local marketing and promotional campaigns, emerged as the top brand in the Non-
Alcoholic Beverages category, and Family Care clinched the top spot in the Personal Hygiene Products category
(see Figure 15)

Figure 16: Top brands by product category

Question: Please list up to three brand names that you purchase.

                Beverages           Beverages       Confectionery   Packaged    Personal      Household        Household         Tobacco
                (Alcoholic)           (Non-                          Foods      Hygiene       Appliances       Appliances
                                    Alcoholic)                                  Products       (Major)          (Small)

 First           Myanmar              Speed             Pucci       Yum Yum     Family Care    Samsung          National         Red Ruby

 Second            Tiger             Max Plus         Shwe Kyee      MAMA          Lux          Toshiba        Panasonic          Mevius

                Grand Royal                                                                       LG
 Third                                 Shark        Good Morning    Shin Shin     Pond's                         Philips       Ngwe Nagar
               Andaman Gold                                                                      Sony

                                      13%              13%                        11%
                                                                                                 21%
                                                                                                                  22%
                                                        9%                         9%
                                      12%
                    44%                                              42%           8%
                                                        8%                                       10%              11%
                                      9%
                                                                                                                   6%
                                                                                                                                   55%
                                                                                                  18%
  First             7%                                               14%
  Second
                    12%                                               8%
                                      66%                                                                                          16%
  Third
                                                       70%                        72%
  Others                                                                                                          61%
                                                                                                 51%                                9%
                    36%                                              37%
                                                                                                                                   20%

Source: Deloitte's Myanmar Consumer Survey (2019)

                                                                                                                                             21
The Myanmar Consumer Survey |
                             Poised for take-off

Survey respondents generally prefer Foreign brands in the Personal Hygiene Products and Household Appliances
categories if they can afford them. This could be due to the fact that Myanmar imports the majority of products
in these categories from neighbouring countries such as China, India, Malaysia, Singapore, and Thailand26. When
it comes to Beverages, Confectionery, Packaged Foods, and Tobacco, however, survey respondents continue to
prefer Local brands (see Figure 17).

Overall, there has been a marked increase in the preference for Foreign brands since the previous edition of the
survey. This is an observation that is not surprising, given the continuous influx of Foreign brands into Myanmar’s
consumer market27. This trend is especially pronounced in more urban regions, such as Yangon and Mandalay,
than in more rural areas like Mawlamyine (see Figure 18).

Figure 17: Preferences for Local and Foreign brands by monthly household income level
                     Question: Which type of brands do you prefer?
                                                                                                             Household         Household
Monthly household   Beverages              Beverages                       Packaged     Personal Hygiene
                                                           Confectionery                                     Appliances        Appliances     Tobacco
income, MMK million (Alcoholic)          (Non-alcoholic)                    Foods           Products
                                                                                                              (Major)           (Small)

           Overall      70%      30%        74%      26%      87%    13%   69%    31%    49%      51%   8%      92%       11%     89%        73%     27%

     Less than 0.2       79%      21%        86%     14%      94%     6%    84%   16%      68%     32% 11%      89%       17%      83%       70%     30%

           0.2-0.5      69%      31%       74%       26%     85%     15%   65%    35%    45%      55%   9%      91%       11%     89%        82%     18%

             0.5-1      71%       29%      72%       28%     85%     15%   72%     28% 44%        56%   6%      94%       10%     90%        80%     20%

             1-1.5      60%      40%       71%       29%      89%    11%   67%    33%     52%     48% 10%       90%       11%     89%       65%     35%

             1.5-3      70%       30%      72%       28%     81%     19%   62%    38%    43%     57%    7%      93%       10%     90%        79%     21%

     More than 3         72%      28%      66%      34%       89%    11%   66%    34%    42%     58%           100%              100%       50%     50%

                        Local           Foreign

Source: Deloitte's Myanmar Consumer Survey (2019)

Figure 18: Foreign and Local brand preferences by city

                     Question: Which type of brands do you prefer?
                                                                                                             Household         Household
                         Beverages         Beverages                       Packaged     Personal Hygiene
                                                           Confectionery                                     Appliances        Appliances     Tobacco
                         (Alcoholic)     (Non-alcoholic)                    Foods           Products
                                                                                                              (Major)           (Small)

           Overall      70%      30%        74%     26%       87%    13%   69%    31%    49%      51%   8%      92%       11%     89%        73%     27%

           Yangon       63%      37%       70%      30%      83%     17%   63%    37%    42%     58%    6%      94%       9%      91%       64%     36%

        Mandalay         78%      22%       83%     17%       91%    10%    81%   19%     54%     46% 12%       89%       14%     87%        79%     21%

      Mawlamyine         77%      23%      71%      29%       93%     7%   63%    37%     60%      40% 6%       94%       12%     88%         91%       9%

                        Local           Foreign

Source: Deloitte's Myanmar Consumer Survey (2019)

26 “Burma - Consumer Goods”. Export.gov. 29 November 2018. https://www.export.gov/article?id=Burma-Consumer-Goods
27 “Burma - Franchising”. Export.gov. 29 November 2018. https://www.export.gov/article?id=Burma-prospects-franchising

22
The Myanmar Consumer Survey | Poised for take-off

In terms of Foreign brands, survey respondents appear to prefer Japanese, Korean, and Thai brands. Korean brands, in
particular, are quickly gaining popularity in the Beverages and Confectionery product categories (see Figure 19 and 20).
One reason for this could be the proliferation of Korean franchises in Myanmar, such as the opening of Pizza Maru and
Tom N Toms Coffee outlets, as well as the influence of Korean celebrities and pop culture from the media as on-demand
streaming apps featuring Korean dramas, such as VIU, gain popularity across Myanmar28.

Figure 19: Breakdown of Foreign brand preferences by monthly household income level
                     Question: Which Foreign brands do you find the most appealing?
                                                                                                                                                                           Household                 Household
Monthly household              Beverages                  Beverages                                                      Packaged            Personal Hygiene
                                                                                        Confectionery                                                                      Appliances                Appliances                 Tobacco
income, MMK million            (Alcoholic)              (Non-alcoholic)                                                   Foods                  Products
                                                                                                                                                                            (Major)                   (Small)
                       7% 17%     19%     8%    23% 13%     12%    19% 12%     10%    22% 10%   9%    22% 11%  8%   30% 13%     10%   30% 12% 12% 23%     23%
          Overall   19% 15%   23%     26%   20%    10%  26%    18%    12%  27%    22%    9% 28%   21%    8% 26% 15%    7%   27%   15%    6% 15% 10%   17%

                         7%  27%                          10%    23% 13% 28% 17%       6% 31%    18%    2%       12%     19% 13%    10%  31% 13%     12%         11% 11%
                                                                                                                                                           31% 10%        11%
    Less than 0.2    20% 13%
                                             27%
                                                             18%    13%     6%
                                                                                 28%
                                                                                     17%      11%                           8%
                                                                                                                                                                              33%
                                                       23%                                           24% 13% 24%     23%         27% 14%    6%   27%   14%    5%   11% 22%
                        7%
                       10% 17%     12%      8%    21% 15%      17%    14% 13%      13%     21% 7%     9%      21% 12%     7%    30% 14%      9%    29% 11%       17%
          0.2-0.5                                         29%                                                                                              17%        28% 22%
                    21% 17%    24%     28%    18%    9%            19%   8%    28%     25%    7% 29%     22%     7%   27%   16%    5%   28%    16%     6%      6%
                                                                                                                                                             11%
                                                       1%                  2%
            0.5-1     17%   20%            8%     24% 11%     6%     22%    7%     8%    20% 13%      8%     23% 11%     8%     30% 14%     10%    30% 13% 7% 13%          20%
                                 30%                                                                                                                               33%
                    13% 20%            24%    24%     9%  28%   22%      13% 26%     21%    12%   28%   21%      9% 24% 18%        6%   25%   17%     5%   13%          13%

            1-1.5       6%   20%    11%     13%    24% 10%   4%   26%   11%     8%     25% 7%     10%    26% 8%     11%                                                           29%     11%   10%   29% 11%    12% 27%    15%
                     23% 17%     23%    22%    21%    11% 26% 19%     15%   26%    24%    10% 28%    18%    11% 27%                                                                     11% 28%   14%     8% 24%   9%    12%
                                                                                       2%
            1.5-3    11% 17%            8%   27% 10%   15% 21%     18%     11%    24% 9%     9%     19% 12%    7%   28% 16%    8%   31% 13%  11% 22%   22%
                             28% 22%
                    11% 11%          27% 17%    10% 18%   9%   18%     24%    20%    11% 27%    23%    9%   25% 17%    7%   25% 17%    6% 22% 11%   11%

     More than 3           13% 13%   20%    3%   21% 18%     17% 8%    25%    3%   23%    15%     8%    27% 11%   9%   27% 15%    11%  27% 13% 17% 8%
                                                                                                                                                      33%                                                                                  33%
                     27%     13% 13%     28% 21%    10%  25%    8% 17%     26% 18%     15%    27%   18%     9% 26% 14%    9%   25% 14%    10%    8%

                           Thai              Chinese                    Korean              Japanese              European                 American          Others

Source: Deloitte's Myanmar Consumer Survey (2019)

Figure 20: Breakdown of Foreign brand preferences by city

                    Question: Which Foreign brands do you find the most appealing?
                                                                                                                                                                           Household                 Household
                           Beverages                      Beverages                                                     Packaged             Personal Hygiene
                                                                                        Confectionery                                                                      Appliances                Appliances                 Tobacco
                           (Alcoholic)                  (Non-alcoholic)                                                  Foods                   Products
                                                                                                                                                                            (Major)                   (Small)
                          7%     17%         19%             8%          23%    13%         12%     19%     12%         10%        22% 10%         9%      22% 11%         8%     30%    13%         10%     30% 12%      12%      23%         23%
          Overall
                    19% 15%            23%             26%        20%         10%     26%     18%         12%     27%        22%      9%     28%     21%      8%     26%    15%         7%     27%     15%         6%    15% 10%         17%

                    19% 14%           24%                    9%         23%     14%         10%     19%     12%         9%         22% 10%         10%     20% 11% 23%      16%          12% 25%       16%          9%    10%      22%         24%
          Yangon                             21%                                                                                                                                  30%                        30%
                          5%    17%                    23%     20%         11%        26%     18%         15%     25%        24%      10%    27%     21%     11%       10%              9%         11%             9%    15% 11%         18%
                                                                                                            1%

                      16%            19%         13%         10%         22% 12%            14%         18% 14% 27%           25%      6%      9%     25% 10%    8%   29% 13%     9%    29% 13% 19% 22%     22%
       Mandalay     13%        19%         22%         25%        22%          10%    28%         18%     9%            15%         19% 8%
                                                                                                                                           29%
                                                                                                                                                  22%    5%   28% 16%    5%   28%   16%    4% 15% 4%    19%

                                                                                                                                       1%
                               6% 17%        17%              6%         25% 11%            14%         24% 14%          7%        26% 11%         3%      25% 15%         5%     30%    19%         6%      29% 18%       17%           33% 17%
     Mawlamyine      33%
                                11%        17%
                                                       33%
                                                                   17%         7%     29%         14%      5%
                                                                                                                  32%
                                                                                                                             15%      8%     31%     20%      6%     31% 11%            4%     31%     13%     3%        17%     17%           0%

                          Thai              Chinese                  Korean                 Japanese              European              American             Others

Source: Deloitte's Myanmar Consumer Survey (2019)

28 “Realising digital Myanmar”. Telenor Report. 6 February 2018. https://www.telenor.com/wp-content/uploads/2018/02/Telenor-Realising-
   Digital-Myanmar-Report-06-February.pdf

                                                                                                                                                                                                                                                     23
The Myanmar Consumer Survey |
                             Poised for take-off

Growing health consciousness
With greater access to health information through social network and mobile applications29, Myanmar consumers
appear to be making more informed decisions when purchasing products and services. For instance, survey
respondents showed an increased health consciousness, with 86% of them indicating that they would prefer to
drink water, instead of sugary drinks, when they are perspiring (see Figure 21). This is a significant increase from
last year’s survey, where this figure was 67%.

Health consciousness also appears to be more prevalent amongst survey respondents between the age of 50-64
years and those with a monthly household income level of more than MMK 3 million (see Figure 22). In terms of the
awareness and consideration of health information, however, survey respondents tend to focus on expiry dates,
prioritising this over other information such as calorie content and sugar content (see Figure 23).

Figure 21: Health consciousness in food, beverage, and leisure choices

     1         For my daily meals                        2        I am perspiring, so                               3        I have only two hours of free
                                                                                                                             time after work, so

                                            400                                      n = 515            515                                              304

                                             446                                                                                                         305
     I try to avoid oily and                             I will consume water,       403          403               I will swim, work
     salty food                                          unsweetened tea, or                                        out, run, or walk
                                                         isotonic drinks

                                      200                                           85                                                                   296

                                 154                                               197                                                                   295
     I am not too conscious                              I will consume                  197                        I will go for drinks,
     about eating oily food                              carbonated drinks,                                         or dine out with
                                                  2019   energy drinks, or other                     2019           my friends                                 2019
                                                  2018   sweetened drinks                            2018                                                      2018

Source: Deloitte's Myanmar Consumer Survey (2019)

Figure 22: Breakdown of demographics for survey respondents choosing healthy options

                                                                                               Total monthly household
                                  Gender                          Location                                                                         Age group
                                                                                                       income
                                                                                               Less than 0.2: 62%                           15-24: 54%
                                                          Yangon: 62%
                          Male: 66%                                                            0.2-0.5: 67%
                                                                                               0.5-1: 73%                                   25-34: 66%
I will try to avoid                                       Mandalay: 70%
                                                                                               1-1.5: 64%                                   35-49: 77%
oily and salty food
                          Female: 67%                                                          1.5-3: 57%
                                                          Mawlamyine: 74%
(n=400)                                                                                        More than 3: 74%                             50-64: 78%

                                                                                               Less than 0.2: 85%
                                                          Yangon: 83%                                                                       15-24: 78%
                          Male: 87%                                                            0.2-0.5: 86%
                                                                                               0.5-1: 85%                                   25-34: 86%
I will consume water,                                     Mandalay: 90%
unsweetened tea, or                                                                            1-1.5: 86%
                                                                                                                                            35-49: 91%
isotonic drinks           Female: 85%                                                          1.5-3: 83%
                                                          Mawlamyine: 85%
(n=515)                                                                                        More than 3: 92%                             50-64: 93%

                                                                                               Less than 0.2: 51%                           15-24: 34%
                                                          Yangon: 44%
                          Male: 51%                                                            0.2-0.5: 53%
                                                                                               0.5-1: 51%                                   25-34: 46%
                                                          Mandalay: 51%
I will swim, work                                                                              1-1.5: 45%                                   35-49: 61%
out, run, or walk         Female: 50%                                                          1.5-3: 52%
                                                          Mawlamyine: 70%                                                                   50-64: 76%
(n=304)                                                                                        More than 3: 47%

Source: Deloitte's Myanmar Consumer Survey (2019)

24
The Myanmar Consumer Survey | Poised for take-off

Figure 23: Awareness and consideration of health information
                      I seriously consider the                                    I am aware of the information                       I am not aware of
                      information before purchasing.                              but do not consider it seriously.                   the information.

                                                                   524                      58                                           18
       Expiry date
                                                                          571          20                                              0

                                                 289                                                    236                                    75
  Product content
                                               266                                                          283                               51

                                           238                                                          240                                             122
 Nutritional values
                                         204                                                                     330                          66

                                      202                                                                  273                                          125
    Sugar content
                                    163                                                                             349                            88

                                   154                                                                        287                                         159
   Calorie content
                                136                                                                                  372                           92

                         2019         2018
Source: Deloitte's Myanmar Consumer Survey (2019)

  Digital product discovery yet to take off
  Overall, survey respondents conduct more research before purchasing products than services. For
  the purchase of both products and services, however, offline channels remain the dominant source of
  information. Even when survey respondents conduct online research, they tend to rely predominantly on
  company websites, rather than social media channels (see Figure 24).

  This behaviour suggests that consumer companies may need to adopt a more holistic approach in building
  credible online presences beyond social media, especially in view of the Digital Economy Association’s
  upcoming move to regulate unlicensed online shops, typically with storefronts on social media channels such
  as Facebook 30.

  Figure 24: Sources of information for the purchase of products and services
   Question: Do you look up information                 Question: Which sources do you use to look up information on products? (n=344)
   prior to purchasing a product?
                                                                     Online                                         Offline

                                                     Company websites                   32%        Friends/Relatives                                     73%

                                                        Company social                                   Store visits                                   67%
         No                                                                       22%
                                                        media accounts
         256                 Yes                                                                        Print media            13%
                             344                             Influencers          16%
                                                                                                 Product catalogues        6%

                                                       Customer reviews         12%              Customer hotlines        2%

   Question: Do you look up information                 Question: Which sources do you use to look up information on services? (n=232)
   prior to purchasing a service?
                                                                     Online                                         Offline

                                                     Company websites                   30%        Friends/Relatives                                     72%
                              Yes                                                                                                          44%
                                                        Company social                                   Store visits
                              232                                                19%
          No                                            media accounts
          368                                                                                           Print media             16%
                                                             Influencers          19%
                                                                                                 Product catalogues        6%

                                                       Customer reviews         12%              Customer hotlines         3%
  Source: Deloitte's Myanmar Consumer Survey (2019)

30 “Digital Economy Association to license online shops”. Myanmar Business Today. 19 June 2019. https://www.mmbiztoday.com/articles/digital-economy-association-
   license-online-shops

                                                                                                                                                                               25
The Myanmar Consumer Survey |
                             Poised for take-off

4. Communication channels

The impact of traditional mass communication channels
appears to have declined, as Myanmar consumers increasingly
become drawn to the appeal of targeted marketing.
Targeted marketing gains traction
Across all age groups, conventional word-of-mouth recommendation from Friends & Relatives continues to be the dominant channel
influencing consumers’ purchasing decisions, followed by TV and Billboards (see Figure 25).

While traditional above-the-line, mass communication channels remain important, their apparent impact appears to have declined
over the past three years, as survey respondents increasingly look towards alternative sources of information (see Figure 26). TV, for
instance, experienced a decrease of 7% in this edition of the survey, with Radio and Print Media also suffering persistent declines. The only
exception here appears to be Billboards, which saw a small uptick of 3%.

On the other hand, targeted marketing channels such as Events and In-Store Promotions appear to be gaining traction, especially amongst
Millennial and Generation Z survey respondents. With almost universal access to the Internet in major Myanmar cities31, Social Media
channels are also increasing in popularity. This takeoff is expected to continue in the near future with the advent of 5G32, and increasing
Internet and mobile penetration rates.

Figure 25: Preferred sources of information by age group

                                                                                                                             3%  1%
 Overall               27%                             21%               21%                 13%            7%        5%
                                                                                                                              2%

                                                                                                                             4%  1%
     15-24             27%                          21%                 20%                13%             8%         5%
                                                                                                                              1%
                                                                                                                             4%  1%
     25-34            26%                        20%                  21%                14%               8%        5%
                                                                                                                              1%

                                                                                                                      5%     2% 1%
     35-49              29%                            20%                   22%                 14%            5%
                                                                                                                           2%

                                                                                                                      3%
     50-64              29%                               25%                      22%               10%    3% 5%
                                                                                                                 1% 2%

              Friends & Relatives         Billboards                Social Media          Websites                   Radio
              TV                          In-Store Promotions       Events                Print Media

Source: Deloitte's Myanmar Consumer Survey (2019)

Figure 26: Overall preferred sources of information (2017-2019)
                                                                                                                                 1%
     2019              27%                          21%                  21%                13%            7%        5% 3% 2%
                                                                                                                          1%
                                                                                                                            2%
     2018                 32%                                24%                   18%               14%         3%
                                                                                                                       3% 3%
                                                                                                                           1% 1%
     2017                           43%                               27%                         18%                5% 2% 3%

              Friends & Relatives         Billboards                Social Media          Websites                   Radio
              TV                          In-Store Promotions       Events                Print Media

Source: Deloitte's Myanmar Consumer Survey (2019)

31 “Myanmar’s digital game changers”. Myanmar Times. 6 March 2019. https://www.mmtimes.com/news/myanmars-digital-game-changers.html
32 “MyTel anticipating 5G rollout next year if granted licence”. Myanmar Times. 21 August 2019. https://www.mmtimes.com/news/mytel-
   anticipating-5g-rollout-next-year-if-granted-licence.html

26
The Myanmar Consumer Survey | Poised for take-off

Different channels for different products
Although the trend of moving away from traditional mass marketing channels is apparent across all product
categories over three editions of the consumer survey, the most marked shift can be seen in the Alcoholic Beverages
and Tobacco product categories. For product categories such as Household Appliances, communication channels
such as In-Store Promotions, Social Media, and Events are also taking on greater importance (see Figure 27).

For basic necessities, such as Packaged Foods and Confectionery, traditional channels, such as TV and Billboards,
remain influential. Even for product categories that tend to be highly regulated, such as Alcoholic Beverages and
Tobacco, there has been an uptick in the use of Billboards, In-Store Promotions, and Social Media channels. One
possible reason for this could be the innovative approach that these companies have adopted in their marketing
efforts. For example, alcohol and tobacco companies increasingly advertise only their logo, and not their products,
in street advertisements, sometimes combining these advertisements with events, or advertisements of non-
restricted products under the same brand name.

Figure 27: Preferred sources of information by product category

                     Question: Which sources of information have influenced you in your purchase of a product/brand? Select up to three channels.
                                                                                                                                                                       1%
       Beverages
       (Alcoholic)                     29%                            15%                18%                      18%                  6%            8%      3% 2%
                                                                                                                                                                       1%
      Beverages                                                                                                                                           2%
                                     27%                                   24%                          23%                   12%               6%     4%
   (Non-Alcoholic)                                                                                                                                         1%
                                                                                                                                                                       1%
                                                                                                                                                          2%
    Confectionery                     28%                                   24%                          23%                    10%         6%         4%
                                                                                                                                                            2%
                                                                                                                                                                       1%
  Packaged Foods                                                                                                                                            3%
                                     27%                                    25%                         23%                   11%            6%       2%
                                                                                                                                                                 2%
                                                                                                                                                                       1%
 Personal Hygiene                                                                                                                                           3%
        Products                     26%                               24%                         21%                    13%              7%        4%
                                                                                                                                                              1%
                                                                                                                                                                       1%
       Household                                                                                                                                            4%
Appliances (Major)                  25%                              21%                   19%                    14%                 9%         5%
                                                                                                                                                                 2%
                                                                                                                                                                       1%
      Household                                                                                                                                             4%
                                                                                                                                                             2%
                                    26%                              21%                     19%                    14%               8%          5%           2%
Appliances (Small)
                                                                                                                                                                       1%
                                                                                                                                                                 2%
         Tobacco                       29%                           14%                   23%                          17%                6%          7%
                                                                                                                                                                  1%

                         Friends & Relatives            Billboards                       Social Media             Websites                  Radio
                         TV                             In-Store Promotions              Events                   Print Media

Source: Deloitte's Myanmar Consumer Survey (2019)

                                                                                                                                                                       27
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