The Cleaning Council Western Australia is proud to present The AustralianSuper 2020 Western Australia Cleaning Industry Excellence Awards - BSCAA
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The Cleaning Council Western
Australia is proud to present
The AustralianSuper
2020 Western Australia
Cleaning Industry Excellence Awards
Nominations Close: 5.00pm, Friday 7th February 2020
Presentation Function: Tompkins on the Swan – River Room
12.00pm, Friday the 21st February 2020
The AustralianSuper
2018 - 2019
Cleaning Industry Excellence Awards
Dear Cleaning Council WA Member,
This function show-cases individuals and organisations working in the WA Cleaning Industry in the
areas of:
▪ Workplace competency;
▪ Innovation;
▪ Industry service; and
▪ Training.
There are fourteen individual and six organisational awards open to Cleaning Council WA members
and staff.
Following outstanding success in past years, these awards are now well established as “The Function
of the Year” for the cleaning industry in Western Australia.
For employers and managers, this event is an opportunity to reward “Outstanding Employees” within
your organisation and for those employees to meet similar people from other organisations in a social
environment.
Head Cleaners, Leading Hands and Site Supervisors should all be represented, as they are the vital
link between management and front line employees.
All members are encouraged to reward key employees by bringing them to this cleaning industry
social night. These awards represent a wonderful opportunity to promote and encourage our
dedicated and employees who worked tirelessly to achieve first class results.
We look forward to seeing you on the day!
Yours sincerely,
Cleaning Council Western Australia
Executive Committee
2018 - 2019 Cleaning Industry Awards Information 2|P a g eThe AustralianSuper
2018 - 2019
Cleaning Industry Excellence Awards
TABLE OF CONTENTS
Award Categories, Prizes and Trophies ............................................................................................... 4
Nomination Form for Individual Awards ............................................................................................ 7
Individual Awards .............................................................................................................................. 11
The Phil Connelly Award: Cleaner of the Year 2018 - 2019............................................................ 12
The Manager Award 2018 - 2019 ...................................................................................................... 13
The Leading Hand Award 2018 - 2019 ............................................................................................. 14
Excellence in the Field of Hard Floor Maintenance (General and Small Retail) .............................. 16
Excellence in the Maintenance of Educational Facilities .................................................................. 17
Excellence in Public Relations with Client(s) as a Cleaner ............................................................... 18
Excellence in the Maintenance of Healthcare Facilities .................................................................... 19
Excellence in the Field of Industrial Operations ................................................................................ 20
Excellence in Carpet Cleaning ........................................................................................................... 21
Excellence in Customer Relations with Client(s) in an Administrative Role .................................... 22
Nomination Form for Organisational Awards ................................................................................... 23
Organisational Awards ....................................................................................................................... 24
Best Practice Trophy .......................................................................................................................... 25
Excellence in Training by a Commercial Cleaning Company ........................................................... 26
Industry Customer Service Award ..................................................................................................... 27
Employers’ ‘Outstanding Employee of the Year’ Award .................................................................. 28
Regional Business Award .................................................................................................................. 29
Small Business Award ....................................................................................................................... 30
2018 - 2019 Cleaning Industry Awards Information 3|P a g eAward Categories, Prizes and Trophies
Individual Awards
The Phil Connelly Award: Cleaner of the Year 2018 - 2019
The Manager Award for 2018 - 2019
The Leading Hand Award for 2018 - 2019
Excellence in the Field of Office Presentation
Excellence in the Field of Hard Floor Maintenance (General and Small Retail)
Excellence in the Maintenance of Educational Facilities
Excellence in Public Relations with Client(s) as a Cleaner
Excellence in the Maintenance of Healthcare Facilities
Excellence in the Field of Industrial Operations
Excellence in Carpet Cleaning
Excellence in Customer Relations with Client(s) in an Administrative Role
Organisational Awards
Best Practice Trophy
Excellence in Training by a Commercial Cleaning Company
Industry Customer Service Award
Employers’ ‘Outstanding Employee of the Year Award’
Regional Business Award
Small Business Award
Individual Award winners for the Phil Connelly Award, Manager Award and Leading Hand
Award will each receive a:
• $250 cash prize;
• Framed certificate;
• Perpetual trophy to hold until 2020; and
• Trophy to retain.
Other Individual Award winners will receive a:
• $150 cash prize; and
• Framed certificate.
Every Employee nominated for an Individual Award will receive a certificate.
Organisational Award winners will receive a:
• Framed certificate;
• Perpetual trophy to hold until 2020; and
• Trophy to retain.
2018 - 2019 Cleaning Industry Awards Information 4|P a g eOutstanding Employee of the Year Award: Each employee nominated will receive a framed certificate and a bottle of Champagne. All Cleaning Council WA members are invited to nominate one of their employees to be recognised at the Excellence Awards function night. 2018 - 2019 Cleaning Industry Awards Information 5|P a g e
The Awards Function
Item Information
Location River Room
Tompkins on the Swan
Corner Dunkley Ave & Canning Highway, Alfred Cove
Date 21st February 2020
Time Reception and seating: 12:00pm
Awards Ceremony
Photo session with VIPS
Conclusion: 3.30pm
Dress Ladies: Afternoon wear
Gents: Shirt and tie
Menu Lunch consisting of an entrée, main and light desert
Drinks Standard beer, wine and soft drinks to be served on consumption
Tickets $70 per person (GST inclusive)
Reservations E-mail: admin@cleaningcouncilwa.com.au
Telephone: 1300 867 565
General Inquiries Award information: Cameron Palassis on 1300 867 565
Notes:
1) All tickets must be purchased prior to the event and ticket sales will be bulk invoiced to members by the
Cleaning Council WA.
2) The Cleaning Council WA will be following up all members to finalise ticket numbers prior to the event.
3) No refunds are available.
4) As the aim of the function is to encourage participation by as many employees as possible, no person
should be prevented from attending because of financial embarrassment.
We look forward to you joining us on this exciting afternoon.
2018 - 2019 Cleaning Industry Awards Information 6|P a g eNomination Form for Individual Awards
(Excluding the Manager and Leading Hand Awards)
Personal Details
Surname
Given Names
Telephone Home: Mobile:
Numbers
E-mail Address
Employer’s Name
Employer’s Street
Address
Employer’s
Telephone Number
I am making a nomination for a 2018 - 2019 Cleaning Industry Excellence Award. I have read and
agree to the Conditions of Entry and the Selection Process for the Awards. I agree to abide by the
decision of the Judging Panel as selected by the Cleaning Council WA.
Signed: Date:
Please tick to indicate which Individual Award the nomination is for:
Tick Title of Individual Award
The Phil Connelly Award: Cleaner of the Year 2018 - 2019
The Manager Award for 2018 - 2019
The Leading Hand Award for 2018 - 2019
Excellence in the Field of Office Presentation
Excellence in the Field of Hard Floor Maintenance (General and Small Retail)
Excellence in the Maintenance of Educational Facilities
Excellence in Public Relations with Client(s) as a Cleaner
Excellence in the Maintenance of Healthcare Facilities
Excellence in the Field of Industrial Operations
Excellence in Carpet Cleaning
Excellence in Customer Relations with Client(s) in an Administrative Role
The Phil Connelly Award: Cleaner of the Year 2018 - 2019
2018 - 2019 Cleaning Industry Awards Information 7|P a g eIndividual Awards Nomination – Page 2
To be completed by the nominated person. Do not use this form to nominate individuals for the
Manager and Leading Hand Awards.
1. Employment History:
Period Employer Workplace Tasks / Job Description
3. Industry Achievement
List important work related achievements (eg. employer awards etc.):
Year Achievement
2018 - 2019 Cleaning Industry Awards Information 8|P a g eIndividual Awards Nomination – Page 3
4. Personal Achievements / Challenges
List the personal achievements/challenges faced in reaching your goals in the Cleaning Industry
(these may be personal, physical, and institutional or workplace related):
Personal Achievements / Challenges
5. Leadership and Personal Interests
List any personal interests, sporting or volunteer activities in which you participate, indicating
any leadership role(s):
Leadership and Personal Interests
2018 - 2019 Cleaning Industry Awards Information 9|P a g eIndividual Awards Nomination – Page 4
6. Goals
Indicate any goals (employment, training, personal interest) you hope to achieve in the
immediate future:
Goals
7: Referees
Provide details of at least two people who would be able to offer relevant information on your
career and personal character:
Area Name Position / Title Phone
Employment
Personal
Should you have any queries, do not hesitate to contact your supervisor/manager or
Cameron Palassis at the Cleaning Council WA – Tel: 1300 867 565.
2018 - 2019 Cleaning Industry Awards Information 10 | P a g eIndividual Awards Additional Information for Member Employers The Individual Award nomination forms are designed to be simple to complete to encourage wide spread nominations from across the whole industry. Please consider nominating individuals from your organisation, across a range of award categories. To encourage all organisations to participate, nominations for Individual Awards are limited to two nominations per organisation per category. Conditions of Entry for Individual Awards To be considered for an Individual Award the following criteria must be met: • The completed nomination form must be received by the Cleaning Council WA by 5.00pm, on Friday 7th February 2020. Late entries will not be considered; • Nominations may be send by e-mail or via the post. Postal nominations are to be posted to PO Box 2739, PERTH WA, 6850. Email submissions will only be accepted as pdf attachments received at admin@cleaningcouncilwa.com.au ; • The nominated person must meet the Terms and Conditions for the Individual Award as set-out in the pages for the specific award below; • The nominated person must be an employee of a member of the Cleaning Council WA; • The nominated person may be interviewed personally or by telephone; • All nominees and their employers must attend the awards function; • All materials supplied as part of any nomination shall become the property of the Cleaning Council WA and may be used in industry promotions (applicants may identify components of a nomination as being ‘Commercial in Confidence’, in which case such identified components will be excluded from this Condition of Entry); • Nominees cannot be entered for more than one category of Individual Award; • No more than two persons may be nominated by an organisation for a specific category of Individual Award; • Nominees must have provided service to their current employer for at least 6 months; • The nomination fee for the Individual Awards is $70.00 per entrant, which includes a ticket for the presentation evening. Member organisations will be invoiced as appropriate; and • Any specific site induction fees required to gain access to sites by the judges will be recovered from the nominating organisation. 2018 - 2019 Cleaning Industry Awards Information 11 | P a g e
The Phil Connelly Award:
Cleaner of the Year 2018 - 2019
Award Recognition
This award is presented to the individual who achieves the highest overall score in a practical cleaning
task contest and an OSH Quiz.
Evaluation Criteria
This award aims to recognise the quality standards achieved by contestants in a variety of cleaning
tasks and their knowledge of OSH legislation.
The judging panel will test the contestants’ skills across a spectrum of tasks, routinely performed by
cleaners in the vast majority of workplaces.
Judging
Each contestant will be scored in the six areas of workplace activity listed below, by performing a
practical demonstration:
• Vacuuming and equipment care;
• Detailing;
• Glass cleaning;
• Wet area cleaning (toilets);
• Floor polishing (RSP and UHS); and
• High cleaning.
All contestants will move between activity stations and will be judged upon preparation, safety,
operation and completion. The only relevant criterion is the quality of the services provided by the
contestants, within the allocated time and not the speed with which the task is performed. Judges will
appraise all contestants as they progress from task to task, awarding marks out of 10 per individual
task.
The nominated individuals will also participate in a written OSH quiz.
The contestant with the highest accumulated score, across the 6 areas of workplace activity and the
OSH quiz will receive the Phil Connelly Award.
Terms and Conditions
• Nominations for the ‘Phil Connelly Award: Cleaner of the Year 2018 – 2019’ are open to any
individual employed within the cleaning industry as a cleaner;
• Off-site managers and individuals engaged in training positions are ineligible for nomination for
this award;
• The practical tests and OSH Quiz will be conducted at a date, time and work site to be advised;
and
• The conditions specified in the Conditions of Entry section, as on page 11, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 12 | P a g eThe Manager Award 2018 - 2019
Award Recognition
This award is presented to a manager whose performance as a leader and manager is, in the opinion
of the selection panel, worthy of special recognition.
Evaluation Criteria
The relevant criteria are:
• Leadership and management excellence of a manager within the building services sector; and
• Outstanding commitment to:
• Their organisation; and
• The building services sector.
Documentation to Support the Nomination
The following documents must be submitted in support of the nomination:
• Current CV;
• Details of professional and personal development and community involvement;
• Two written references (recommended referees include employers, immediate supervisors,
community leaders and clients); and
• Written submission (maximum of six hundred words) addressing the judging criteria.
The submission should provide a brief synopsis in respect of the areas of leadership and management
excellence in respect of both the nominated person’s organisation and the building services sector.
Key areas to cover in the submission include, but are not limited to:
• Best practice;
• Interpersonal skills;
• Contribution to the nominated person’s organisation and the building services sector;
• Professional development;
• Risk management;
• Effective use of systems and resources; and
• Human resource leadership.
Terms and Conditions
• Nominations for the ‘Manager Award 2018 – 2019’ are open to any person who is:
• Employed by a Cleaning Council WA member organisation in a supervisory or management
position with responsibility for a number of employees, or;
• The owner of a Cleaning Council WA member organisation.
• Nominated persons must have worked in the building services sector for a minimum of two years;
and
• The conditions specified in the Conditions of Entry section, as on page 11, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 13 | P a g eThe Leading Hand Award 2018 - 2019 Award Recognition This award is presented to a leading hand whose staff management skills on cleaning sites is, in the opinion of the selection panel, worthy of special recognition. Evaluation Criteria The relevant criterion is staff management excellence on cleaning sites. Documentation to Support the Nomination The following documents must be submitted in support of the nomination: • Current CV; • Information on training achievements; • Details of two referees, including contact information (excluding clients); • Particulars of a client, including contact information; • Details of a staff member working on site, under the Leading Hand, including contact information; and • Written submission explaining the number of staff employed under them, how the Leading Hand manages their site, provided innovative leadership and client satisfaction. Key areas to cover in the submission include, but are not limited to: • On site leadership (staff feedback); • Integration (client and service organisation); • Liaison with the client (client survey); • High cleaning standard outcome (client survey or records); • Personal presentation (site visit); • Onsite specific training (training records); • KPI’s and how they are managed; • Safety (including JSA’s and MSDS); and • Documentation dealt with on a fortnightly basis. Terms and Conditions • Nominations for the ‘Leading Hand Award 2018 – 2019’ are open to any person who: • Is employed by a Cleaning Council WA member: and • Have had 6 months minimum experience on site as a Leading Hand. • Nominated persons must have worked in the cleaning industry for a minimum of two years; and • The conditions specified in the Conditions of Entry section, as on page 11, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 14 | P a g e
Excellence in the Field of Office Presentation Award Recognition This award is presented to an individual who has achieved outstanding success in a professional capacity in office cleaning. Evaluation Criteria The relevant criterion is the quality standards achieved by the nominated person in an office environment. The award is designed to acknowledge an individual who has delivered outstanding results by carrying out the tasks within their duty description in an office environment. Judging Nominees will be judged on personal presentation, occupational safety and health compliance and demonstrated implementation of cleaning knowledge and standards. Terms and Conditions • Nominations for the ‘Excellence in the Field of Office Presentation’ award are open to any person who: • Is employed by a Cleaning Council WA member; and • Undertakes cleaning duties within an office environment. • A Site Supervisor may be nominated for the Award if, such a nominated person is a working supervisor. Supervisors not working in a cleaning capacity and off-site managers are ineligible for nomination for this award; and • The conditions specified in the Conditions of Entry section, as on page 11, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 15 | P a g e
Excellence in the Field of Hard Floor Maintenance
(General and Small Retail)
Award Recognition
This award is presented to an individual who has achieved outstanding success in a professional
capacity in the maintenance of hard floors.
Evaluation Criteria
The relevant criterion is the quality standards achieved by the nominated person in the maintenance
of hard floors.
The award is designed to recognise an individual who has delivered outstanding results by carrying
out the tasks within their duty description in relation to the maintenance of hard floors whether they
are undertaking auto scrubbing or ultra-high speed buffing operations.
Judging
Nominees will be judged on personal presentation, occupational safety and health compliance and
demonstrated implementation of cleaning knowledge and standards.
Terms and Conditions
• Nominations for the ‘Excellence in the Field of Hard Floor Maintenance (General and Small
Retail) award are open to any person who:
• Is employed by a Cleaning Council WA member; and
• Undertakes the maintenance of Hard Floors, including regular stripping and sealing or recoating
operations.
• A Site Supervisor may be nominated for the Award if, such a nominated person is a working
supervisor. Supervisors not working in a cleaning capacity and off-site managers are ineligible for
nomination for this award; and
• The conditions specified in the Conditions of Entry section, as on page 11, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 16 | P a g eExcellence in the Maintenance of Educational Facilities Award Recognition This award is presented to an individual who has achieved outstanding success in a professional capacity in maintaining educational facilities. Evaluation Criteria The relevant criterion is the quality standards achieved by the nominated person in the maintenance of educational facilities. The award is designed to recognise an individual who has delivered outstanding results by carrying out the tasks within their duty description in relation to the maintenance of educational facilities. Judging Nominees will be judged on personal presentation, occupational safety and health compliance and demonstrated implementation of cleaning knowledge and standards. Terms and Conditions • Nominations for the ‘Excellence in the Maintenance of Educational Facilities’ award are open to any person who: • Is employed by a Cleaning Council WA member; and • Undertakes cleaning duties within an educational facility such as schools and universities. • A Site Supervisor may be nominated for the Award if, such a nominated person is a working supervisor. Supervisors not working in a cleaning capacity and off-site managers are ineligible for nomination for this award; and • The conditions specified in the Conditions of Entry section, as on page 11, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 17 | P a g e
Excellence in Public Relations with Client(s) as a
Cleaner
Award Recognition
This award is presented to the individual who has provided the highest level of public relations when
dealing with their organisation’s client(s) on a day to day basis.
Evaluation Criteria
The relevant criterion is the level of public relations built up and maintained by the nominated person
when dealing with their organisation’s clients on a daily basis.
Documentation to Support the Nomination
A brief written history of the nominated individual and the services provided to clients and how that
has benefited their employer must be submitted. The document should be less than 2,000 words.
Terms and Conditions
• Nominations for the ‘Excellence in Public Relations with Client(s) as a Cleaner’ award are open
to any person who:
• Is employed by a Cleaning Council WA member; and
• Undertakes cleaning duties at client premises.
• A Site Supervisor may be nominated for the Award if, such a nominated person is a working
supervisor. Supervisors not working in a cleaning capacity and off-site managers are ineligible for
nomination for this award; and
• The conditions specified in the Conditions of Entry section, as on page 11, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 18 | P a g eExcellence in the Maintenance of Healthcare Facilities
Award Recognition
This award is presented to an individual who has achieved outstanding success in a professional
capacity in undertaking cleaning duties within a healthcare facility.
Evaluation Criteria
The relevant criterion is the quality standards achieved by the nominated person in the maintenance
of healthcare facilities.
The award is designed to recognise an individual who has delivered outstanding results by carrying
out the tasks within their duty description in relation to the maintenance of healthcare facilities.
Judging
Nominees will be judged on personal presentation, occupational safety and health compliance and
demonstrated implementation of cleaning knowledge and standards.
Terms and Conditions
• Nominations for the ‘Excellence in the Maintenance of Healthcare Facilities’ award are open to
any person who:
• Is employed by a Cleaning Council WA member; and
• Undertakes cleaning duties within a healthcare facility such as a hospital, nursing home or
similar.
• A Site Supervisor may be nominated for the Award if, such a nominated person is a working
supervisor. Supervisors not working in a cleaning capacity and off-site managers are ineligible for
nomination for this award; and
• The conditions specified in the Conditions of Entry section, as on page 11, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 19 | P a g eExcellence in the Field of Industrial Operations Award Recognition This award is presented to an individual who has achieved outstanding success in a professional capacity in undertaking cleaning duties within an industrial environment. Evaluation Criteria The relevant criterion is the quality standards achieved by the nominated person in the maintenance of healthcare facilities. The award is designed to recognise an individual who has delivered outstanding results by carrying out the tasks within their duty description in relation to the field of industrial operations. Specific focus will be placed on ensuring activities are carried out in accordance with a client’s onsite Occupational Health and Safety regulations. Judging Nominees will be judged on personal presentation, occupational safety and health compliance and demonstrated implementation of cleaning knowledge and standards. Terms and Conditions • Nominations for the ‘Excellence in the Field of Industrial Operations’ award are open to any person who: • Is employed by a Cleaning Council WA member; and • Undertakes cleaning duties within an industrial environment. • A Site Supervisor may be nominated for the Award if, such a nominated person is a working supervisor. Supervisors not working in a cleaning capacity and off-site managers are ineligible for nomination for this award; and • The conditions specified in the Conditions of Entry section, as on page 11, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 20 | P a g e
Excellence in Carpet Cleaning Award Recognition This award is presented to an individual who has provided the most outstanding service to clients in carpet cleaning operations. Evaluation Criteria The relevant criteria are the: • Quality standards achieved by the nominated person in carpet cleaning operations; and • Compliance with relevant safety standards. Documentation to Support the Nomination The following documents must be submitted in support of the nomination: • A brief written history (maximum of one thousand words) of the carpet cleaning business and its successes; and • Details of five customers (services provided in the last 3 months), including contact information. Judging The judges will, at random, contact 3 of the customers listed and ask them a series of questions relating to the quality of service received, results achieved and the clients’ general satisfaction. Terms and Conditions • Nominations for the ‘Excellence in Carpet Cleaning’ award are open to any person who is a Carpet Cleaner member of the Cleaning Council WA; and • The conditions specified in the Conditions of Entry section, as on page 11, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 21 | P a g e
Excellence in Customer Relations with Client(s) in an
Administrative Role
Award Recognition
This award is presented to an individual who has provided the highest level of customer relations
when dealing with their organisation’s client(s) on a day to day basis.
Evaluation Criteria
The relevant criterion is the level of customer relations built up and maintained by the nominated
person when dealing with their organisation’s clients on a daily basis.
Documentation to Support the Nomination
The following documents must be submitted in support of the nomination:
• A brief written history (maximum of 1000 words) of the nominated individual and the services
provided to clients and how that has benefited their employer; and
• Written references from clients highlighting instances of excellence in the customer relations role.
Terms and Conditions
• Nominations for the ‘Excellence in Customer Relations with Clients in an Administrative Role’
award are open to any person who:
• Is employed by a Cleaning Council WA member; and
• Undertakes administrative duties.
• A Supervisor may be nominated for the Award if, such a nominated person is not working in a
cleaning capacity. Off-site Managers are also eligible to be nominated for this Award; and
• The conditions specified in the Conditions of Entry section, as on page 11, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 22 | P a g eNomination Form for Organisational Awards
Details
Name of Organisation or
Group
Street Address
Postal Address
Telephone Number
Name of Person Responsible
for the Nomination
Name of Managing
Director/General Manager
We/I am applying for a 2018 - 2019 Cleaning Industry Excellence Award. I have read and agree
to abide by the decision of the Judging Panel as selected by the Cleaning Council WA.
Signed: Date:
Please tick to indicate which Organisational Award the nomination is for:
Tick Title of Organisational Award
Best Practice Trophy
Excellence in Training by a Commercial Cleaning Company
Industry Customer Service Award
Employers’ ‘Outstanding Employee of the Year’ Award
Regional Business Award
Small Business Award
2018 - 2019 Cleaning Industry Awards Information 23 | P a g eOrganisational Awards
Additional Information for Organisational Awards
All Members including Associate Members are invited to participate in these Organisational Awards.
Conditions of Entry for Organisational Awards:
To be considered for an Organisational Award the following criteria must be met:
• The completed nomination form must be received by the Cleaning Council WA by 5.00pm, on
Friday 7th February 2020. Late entries will not be considered;
• Nominations may be send by e-mail or via the post. Postal nominations are to be posted to
PO Box 2739, PERTH WA, 6850. Email submissions will only be accepted as pdf attachments
received at admin@cleaningcouncilwa.com.au ;
• The nominated organisation must meet the Terms and Conditions for the Organisational Award as
set-out in the pages for the specific award below;
• The nominated organisation must be a member of the Cleaning Council WA;
• The nominated organisation agrees to be present at any on-site visits deemed necessary by the
Award judges;
• All nominees must be represented at the Awards Function;
• All materials supplied as part of any nomination shall become the property of the Cleaning Council
WA and may be used in industry promotions (applicants may identify components of a nomination
as being ‘Commercial in Confidence’, in which case such identified components will be excluded
from this Condition of Entry); and
• Members will be invoiced per nomination as follows:
• Excellence in Training, Best Practice, Industry Service Awards, Regional Business Award and
Small Business Award will cost $70.00 including a ticket to the Presentation Event on the 21st
February 2020 and
• Employers’ ‘Outstanding Employee of the Year’ Award will cost $100.00 including a ticket to
the Presentation Event on the 21st February 2020.
2018 - 2019 Cleaning Industry Awards Information 24 | P a g eBest Practice Trophy Award Recognition This perpetual trophy is awarded to the organisation that has introduced a ‘Best Practice’ into their organisation which is most likely to be adopted by other organisations. Evaluation Criteria The Best Practice Trophy will be assessed upon: • Relevance - 50%; • Effectiveness (results / outcomes achieved) – 30%; and • Economy (Cost of introduction) – 20%. The judging panel will seek to identify a practice, which has been implemented by your organisation and which is likely to be adopted by other organisations. The practice may relate to operations, safety, human resources, administration or any other facet of the organisation’s business. Documentation to Support the Nomination A brief description (maximum of thousand words) of the ‘Best Practice’ introduced by the organisation must be submitted. The submission should cover the following aspects: • Description of the practice; • Explanation of the relevance and application of this practice in the organisation and the cleaning industry; • Outline of the benefits that have been realised in your organisation which can be attributed to this practice; • Indication of the contribution in financial and human resource terms that you have had to commit to successfully implement this practice; and • Particulars of the economic benefits your organisation has been able to attribute to the introduction of this ‘Best Practice’ innovation. Terms and Conditions • Nominations for the ‘Best Practice Trophy’ are open to all Cleaning Council WA members; and • The conditions specified in the Conditions of Entry section, as on page 24, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 25 | P a g e
Excellence in Training by a Commercial Cleaning
Company
Award Recognition
This Award recognises the business which has established the most outstanding training culture
throughout its organisation.
Evaluation Criteria
The training culture will be assessed at the following levels within the organisation:
• Integration of training priorities into strategic planning;
• Nature and extent of employee training programmes; and
• Training outcomes and achievements.
The judging panel will be seeking evidence of training commitments, plans and realisations across
the scope of the organisation’s operations.
Documentation to Support the Nomination
Training Program
A brief description (maximum of two thousand words) of the training introduced by the organisation
must be submitted. The submission should cover the following aspects:
• Integration of training into business planning and specifically:
• An overview of training priorities within your strategic business planning; and
• An overview of your training programme for employees.
• Nature and extent of training programmes and specifically:
• An outline of your organisational structure indicating the number of staff at each level;
• The nature and extent of externally provided training; and
• The nature and extent of internally provided training.
• An indication of the financial and other resource commitment to training of your organisation; and
• Any training programmes or initiatives by the organisation which cater for disadvantaged groups.
Training Achievements
A brief description (maximum of two thousand words) of the benefits and achievements the
organisation has gained as a result of its training plans (both individual and organisational
achievements). Evidence should also be included of any post training involvement or activities for
recently qualified individuals within the organisation.
Terms and Conditions
• Nominations for the ‘Excellence in Training by a Commercial Cleaning Company’ award are open
to all Cleaning Council WA members; and
• The conditions specified in the Conditions of Entry section, as on page 24, are also applicable.
2018 - 2019 Cleaning Industry Awards Information 26 | P a g eIndustry Customer Service Award Award Recognition This award recognises an individual who has provided the highest level of service/contribution to members of the cleaning industry. Evaluation Criteria The relevant criterion is the provision of quality service(s) to members of the cleaning industry throughout a variety of areas such as supply of goods, services and training. Documentation to Support the Nomination The following documents must be submitted in support of the nomination: • A brief history (maximum of two thousand words) of the individual and the service that he or she provides to the industry and how the knowledge and service provided by the individual has contributed to this service level; and • Details of three referees, one of which must be a client, who can be contacted as testimony to the services provided. Customer Survey Judges will at random may contact the referees listed and ask a series of survey questions relating to the quality of service received, results achieved and obtain an overall opinion of the service provided by the individual. Terms and Conditions • Nominations for the ‘Industry Customer Service Award’ are open to any person who is employed by an Associate/ Supplier member of the Cleaning Council WA; and • The conditions specified in the Conditions of Entry section, as on page 24, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 27 | P a g e
Employers’ ‘Outstanding Employee of the Year’
Award
Each Cleaning Council WA member is invited to nominate one of their employees for the above
award.
A Certificate recognising your nomination will be presented during the WA Cleaning Industry
Excellence Awards event on the 21st February 2020.
It is intended that the names of the individual employees nominated by their employers will
remain secret until announced on the night, and your co-operation in achieving this is
encouraged!
Terms and Conditions
• Nominations for the ‘Employers’ Outstanding Employee of the Year Award’ are open to any
person who is employed by a member of the Cleaning Council WA; and
• The conditions specified in the Conditions of Entry section, as on page 24, are also applicable;
specifically a nomination for this award will cost $100.00 including a ticket to the Presentation
Afternoon on the 21st February 2020.
2018 - 2019 Cleaning Industry Awards Information 28 | P a g eRegional Business Award Award Recognition This award recognises an organisation which successfully provides superior services within the regional areas of Western Australia. Evaluation Criteria The relevant criterion is the provision of quality service(s) to customers within the regional areas of Western Australia. Documentation to Support the Nomination A document which addresses each of the following areas (maximum of one hundred words per area) must be submitted: • A brief history of your organisation and the service(s) that it provides; • The challenges of operating in a regional area and how the organisation has overcome it; • Characteristics that differentiates the organisation from other local operators; and • Future plans for the organisation. Terms and Conditions • Nominations for the ‘Regional Business Award’ are open to any organisation: • Undertaking cleaning duties within a regional area of Western Australia; and • Is a member of the Cleaning Council WA. • Nominated organisations may be interviewed by telephone; and • The conditions specified in the Conditions of Entry section, as on page 24, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 29 | P a g e
Small Business Award Award Recognition This award recognises a small business which has successfully implemented business practices that has allowed it to be a successful contractor in the WA cleaning industry. Evaluation Criteria The relevant criterion is the provision of quality service(s) by a small cleaning business. Documentation to Support the Nomination The following documents must be submitted: • A summary which covers the following arears (maximum of one hundred words per area); • A brief history of your organisation and the service(s), that it provides; • Characteristics that differentiates the organisation from other local operators; and • Future plans for the organisation. • A written customer reference. Terms and Conditions • Nominations for the ‘Small Business Award’ are open to any organisation which: • Undertakes cleaning duties for customers; • Is a member of the Cleaning Council WA; and • Employs a maximum of twenty people and has a turnover of less than $2 million. • Nominated organisations may be interviewed by telephone; and • The conditions specified in the Conditions of Entry section, as on page 24, are also applicable. 2018 - 2019 Cleaning Industry Awards Information 30 | P a g e
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