The Business of Rugby - People - Ricoh Premiership Rugby ...

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The Business of Rugby - People - Ricoh Premiership Rugby ...
The Business
of Rugby
People
The Business of Rugby - People - Ricoh Premiership Rugby ...
People

The success of                                                                                        Mako                        Jamie                          Vincent          2017/2018
Saracens
                                                                                                  1                          2                              3

                                                                                                                                                                            Premiership Rugby Final
                                                                                                      Vunipola                    George                         Koch

                                                                                                                 4   Maro                    5    George
                                                                                                                     Itoje                        Kruis

Since 2015, Saracens have won the Premiership Rugby title three                                       6   Nick                                         7    Jackson
                                                                                                          Isiekwe                                           Wray
                                                                                                                                  Billy

times and twice been crowned European champions. They are one
                                                                                                                             8
                                                                                                                                  Vunipola

of the dominant forces in club rugby union.                                                                                  9    Richard
                                                                                                                                  Wigglesworth

“What matters more,” Wray said,              When a team or a business knows                                                                 Owen                             7 of the Saracens starting
                                                                                                                                     10
speaking to the Financial Times in           what it is working for, not only will its                                                       Farrell

the early weeks of last season,              members work together, but they will                                                                                             XV in the 2017/2018
“is understanding what created that          also work in service of something that                                                                                           Premiership Rugby Final
success, and sticking to it when you         will outlast them.                                                                              12   Brad
                                                                                                                                                  Barritt
                                                                                                                                                                              came from their Academy
aren’t successful – taking the long view,
having continuity, caring about people.”     Talented people are drawn together                                                                        13   Alex
                                                                                                                                                            Lozowski
                                             and savvier companies make the most
“Businesses generally don’t understand       of that. At Saracens, Academy players                                                                                            Replacements
‘team’ at all,” said Wray to the Financial   eat meals with the first XV. Players take                                                                                         16. Schalk Brits
                                                                                                                                                                              17. Richard Barrington
                                                                                                                                                                                                       20. Michael Rhodes
                                                                                                                                                                                                       21. Ben Spencer
                                                                                                      Chris                       Alex                           Sean
Times. “And for years, I didn’t either.      holidays together and take part in group
                                                                                                 11                          15                             16
                                                                                                      Wyles                       Goode                          Maitland     18. Juan Figallo         22. Marcelo Bosch
                                                                                                                                                                              19. Will Skelton         23. Nathan Earle
So this has been one of the greatest         exercises to understand each other
learning lessons of my life. Today, in       better as people.
business or in rugby, I have no interest
in anything short-term. I just want to
work with people who want to build
                                                                                         The Saracens way
something. That should be the point                                                      Ricoh Rugby explores how Saracens have cultivated an
with companies, too.”                                                                    inclusive culture which breeds successful development
                                                                                         of young talent through their academy system.

                                                                                         Watch the video
The Business of Rugby - People - Ricoh Premiership Rugby ...
People

Longevity breeds
success
These are days of accelerated turnover
at the top of major organisations.
Worldwide, the median tenure of a
CEO is around five years. Among the
                                         Having the stability of a consistent leader like Dai has made the club
300 biggest companies in the UK,         much stronger in its transition and allowed him to continue to foster
according to a 2017 study by PwC,
it is 4.8 years.                         a successful winning culture amongst the players.
The lesson from Gallagher Premiership
                                         Nick Eastwood, Wasps CEO
Rugby is that even in challenging
environments, it often pays to give
leaders time to make an impact.
In 2017/18, the league’s four longest-   The capacity of their Sandy Park home    in 2014, relocating a historically       English rugby, according to trends
serving directors of rugby finished in    will soon be expanded to 20,000.        London-based club to a permanent          recorded last season, had the most
order in the top four positions.         But their rise has also been founded    new home at Coventry’s Ricoh Arena.       stable squads, with more players
                                         on commitment and community.            Director of rugby Dai Young has been      having been in place for four years
Exeter Chiefs were Premiership                                                   through all of it with them, bringing     or longer. They also had the highest
champions in 2017, and were beaten       In third place were Wasps, whose        stability and a connection to the past,   proportion of Academy graduates on
by Saracens in the final in the years     play-off campaign in their 150th year   with an eye on the opportunities the      their first team playing staff.
either side. Since former Royal Marine   ended at Saracens’ hands in the         future brings.
and telecoms entrepreneur Tony Rowe      semi-final. They finished 11th back in
took over as Chairman in 1998, their     2011, but now regularly challenge       And the link between continuity and
annual income has risen from             again for honours with a young and      success goes further than the presence
UK£150,000 to UK£17.4 million.           hungry unit. New owners arrived         of a single leader. The best teams in -
The Business of Rugby - People - Ricoh Premiership Rugby ...
People

Longevity breeds
success

                                         2017-18 Finishing Positions                                                                                           Seasons in-charge

                    12                                                                                         9

                                                                                                               8
                    10
                                                                                                               7

                     8                                                                                         6
 Season in Charge

                                                                                            Season in Charge
                                                                                                               5
                     6
                                                                                                               4

                     4                                                                                         3

                                                                                                               2
                     2
                                                                                                               1

                     0                                                                                         0
                         0   1   2   3     4    5       6       7    8   9   10   11   12                          Connor O’Shea   Richard Cockerill   Jim Mallinder   Mark McCall   Mark McCall   Rob Baxter   Mark McCall
                                                                                                                     2011-12           2012-13           2013-14        2014-15       2015-16       2016-17      2017-18

                                                Position in League
The Business of Rugby - People - Ricoh Premiership Rugby ...
People

The importance of
internal culture
At the rebranded Bristol Bears, the goal is to have a home grown
matchday figure of 33% at Champions Cup level within the
next five years.

The Bears aim to become the first
newly promoted side since the              Everything’s about bringing the team
Worcester Warriors in 2015/16 to           together, bringing players together,
escape immediate relegation. Head
coach Pat Lam, however, has his sights
                                           being part of a bigger cause.
on a far longer-term objective: a vision
                                           Steve Lansdown, Bristol Bears owner
to become an established European
rugby power. That means keeping
the best young players within the          Over a term of five to seven years, a
club’s Academy catchment area              successful leader is really a custodian,
together.                                  animating a group with new ideas
                                           while defending deeper-held principles
That endeavour will be handsomely          and needs.
backed by owner Steve Lansdown but
it is clear to Lam, who led unheralded     Companies with a strong internal culture
Irish side Connacht Rugby to what was      are also better at fostering the kind of
the Pro12 title in 2016, that unity is     change they need to meet the challenges
fundamental.                               ahead.
People

The importance of                            The Business of Rugby:
internal culture                             Culture
                                             “Vision drives the leadership, the leadership
A January 2018 study by the Boston           drives the culture, the culture drives the
                                             performance and that then creates the
Consulting Group found that more
                                             legacy that we’re trying to achieve.”
diverse companies are more successful;
those with diverse management teams          In this video, Ricoh Rugby talks to Pat Lam,
have 19% higher revenue thanks to the        Rob Baxter, Mark McCall and other
innovation that springs from drawing on      Premiership Rugby Directors of Rugby
                                             about the importance of culture for
different perspectives.                      team success.

But that change rarely arrives at the top:   Watch the video
in the PwC survey cited above, just
three of the 41 new CEOs appointed
by British companies were women.
Instead, diversity is better developed by
introducing people from a range of
backgrounds at all levels. And if
newcomers meet leaders who know
their company’s story – like Exeter
Chiefs director of rugby Rob Baxter,
a former player and head coach who
has followed the team from the lower
tiers – then their overall contribution is
likelier to be positive.

End                                                                                          Learn More >
The Business
of Rugby
Technology
Technology

Technology: changing the
game of rugby
Rugby union changed forever when it turned professional in 1995.
Players who could make a career from the sport trained longer and
harder, became fitter, faster and more powerful. Coaches in turn
could dedicate more time to preparation, analysis and tactics.

Now, a generation later, developments   top-flight feed algorithms to monitor           as well as detailed, high-quality footage   According to research by Domo in 2017,
off the field are inspiring further      physical performance, technical                of practice and matches. These sessions     the world in the Internet of Things (IoT)
landmark evolution. As in almost any    execution and positional play.                 take place as group activities too.         era produces 2.5 quintillion bytes of data
other work environment, the primary     This information is stored after each          At Leicester Tigers, for example, their     every single day. For any company,
driver of that change has been          game and training session, and can             indoor gym facility now incorporates a      smartly assessing information will be
technology.                             be accessed on demand by coaching              Ricoh Interactive Whiteboard to enable      fundamental to future success. As the
                                        staff from the cloud.                          teaching sessions in team meetings          scale of it increases, that will mean
An elite training ground in 2018/19                                                    attended by the whole squad.                turning to systems powered by
would be unrecognisable from even a     Further information is provided through                                                    artificial intelligence (AI).
few years ago. All Premiership Rugby    video. Drones and ‘lamppost cameras’           As a game of mixed goals and random
clubs have invested in technology to    are in common use across several               variables – one in which, as Harlequins

                                                                                                                                                    100%
aid performance and coaching.           training facilities in Gallagher Premiership   Head of Sports Science and Conditioning
                                        Rugby, including at Leicester Tigers,          Tom Batchelor noted to Business Insider
Mobile GPS devices have been used       Worcester Warriors, Bath Rugby and             in July 2017, the “ball is purposely
for some time, sitting in pouches on    Newcastle Falcons. After training players      designed not to bounce evenly”
                                                                                                                                      of Premiership Rugby clubs have invested
players’ shirts to record movement.     will now frequently retire to video booths     – rugby union provides a powerful              in technology on the training ground over
Units like the Catapult OptimEye S5     in which they can watch whole-pitch            showcase for the intelligent application                 the past two seasons.
employed by teams throughout the        reviews of training sessions,                  of technology and data.
Technology

Leicester
Tigers
Ricoh ambassador Ben Kay visits his
former club Leicester Tigers to talk to
Head Coach Geordan Murphy and
Performance Analyst Simon Barbour
about how they use technology for
training, analysis and player welfare.

Watch the video
Technology

Making safety
smarter                                                                                                                                   Hawk-Eye

The most visible influence of technology for the average rugby
fan has been apparent in the role of the Television Match Officials,
or TMOs, which have been used in all Premiership Rugby
games since 2013/2014.

Video technology specialist Hawk-Eye –          Hawk-Eye and Premiership Rugby are             Clubs throughout the league are            Watch the video
whose ball-tracking and 3D modelling            now making their own joint contribution        engaging technology in smaller yet still
products have been used to great effect         to the player safety drive. For the first       significant ways, some of which are
in sports like cricket, tennis and football –   time in the 2018/2019 season every club        relevant to any employer concerned
became a part of the set-up in 2015             is using a dedicated matchday Pitchside        about their team’s wellbeing.
when it gave TMOs the capacity to               Video Reviewer (PVR). Watching up to           At Harlequins, for example, all squad
view multiple camera angles at once             eight angles simultaneously with the           members can access a smartphone app
and get a complete picture of key               Synchronised Multi-Angle Replay                to respond to questions about quality
incidents. Now that is being used in a          Technology (SMART) system, these               of sleep, muscular soreness, lower back
new and unexpected way.                         individuals can keep an eye on as much         pain and other issues. Their answers are
                                                of the pitch as possible and respond           recorded and measured against typical
Sixty-seven per cent of Directors of            immediately if a player is involved in a       expectations.
Rugby would prioritise investment in            collision which carries a risk of concussion
injury rehabilitation and prevention            or other brain injury.                         If their responses do not show evidence
techniques over any other spending on                                                          of improvement during the week after a
technology. Coaching teams employ                                                              game, training programmes can be
GPS data to monitor fatigue and                                                                tailored to improve recovery. Further
‘significant load’ on vulnerable parts of                                                       analysis over the course of a season can
the body, factors which can lead to injury.                                                    tease out deeper-lying issues.
Technology

A new economic
game
Technology is making what was
unimaginable possible in the world
of sport and the world of work.             You’re always looking at what has the biggest impact based on the
It is also creating efficiencies
everywhere, in both budget and              budget you have… it could be a piece of training ground equipment
workflow.
                                            or a piece of software or a piece of hardware…we bought a drone
Every team and every company is
looking for competitive advantages as
                                            which has had a massive impact on the way in which we trained
an age of unprecedented disruption          and the feedback we could give to players during training
approaches. According to Gartner,
75 per cent of the world’s top brands
will lose 20 per cent of their brand        Dean Richards, Director of Rugby, Newcastle Falcons
equity by 2020 due to changes in
consumer behaviour.
                                            New products and methods have forever                 economies with relatively high pay like     Building teams that can adapt to the
Spending budgets wisely is a priority for
                                            altered the shape of a Premiership                    France, Japan and the US – with around      demands of technology, and harness its
any business and investment in the right
                                            Rugby coaching staff. Video producers,                three per cent set to change occupational   potential, has never been more important.
tech assets can help money go further.
More than that, it can ensure that time     systems analysts and sports scientists                categories in the same period. Yet at the
invested by employees is used more          take their place alongside coaches,                   same time, additional labour demands
powerfully – with AI and automation,        physios and nutritionists.                            are expected to more than offset the jobs                       Drone
for example, cutting hours spent on                                                               lost, with new occupations generating as
labour-intensive tasks and allowing         McKinsey reports that automation could                much as ten per cent of new positions                           Footage
staff to concentrate on creative activity   displace up to 15 per cent of the global              around the world in the next decade.                            Watch the video
and problem-solving.                        workforce by 2030 – 25 per cent in
Technology

                             We asked the 12 Premiership Rugby Directors of Rugby

                             If you were able to invest in one of the following
                             technologies which would you choose?

              2
Virtual Reality simulating
match day experience and
                                               8
                                  Acceleration of injury
                                 rehabilitation and injury
                                                                              1
                                                                     Smart wearables
                                                                    optimising players'
                                                                                                        1
                                                                                               Live feedback to
                                                                                            players during training
 a pressure environment           prevention technology           sleep patterns and diet
        for players
The Business
of Rugby
Place
Place

The right environment

When Bruce Craig completed his takeover
of Bath Rugby back in 2010,
                                              “This is yours, this will be your new home” was my message. There was a
one of the first things he did to              real wow factor and look of pride – that’s what I was hoping for. Individuals
demonstrate the change in possibilities
he saw for the club was to move the           need to be inspired and I believe this wonderful setting and our plans and
playing and coaching staff to their
new place of work. From now on, training
                                              commitment to the future will help do that.
would take place at Farleigh House.           Bruce Craig, Owner, Bath Rugby

Today, the grounds have been fully
converted to include a cutting-edge gym,
comfortable changing rooms, a strapping
area, a medical centre and space for
rehabilitation, and high-end meeting
                                                                                            Bath Rugby’s training ground
areas. Bath players, coaches, medical staff
                                                                                            at Farleigh House
and analysts are now joined by the            The right choice of base can also make a
administration staff at the same venue.       statement about expectations.                 Ricoh Rugby spoke to Todd Blackadder
                                                                                            and Bath Rugby players Chris Cook and
Not every training facility is as advanced    That is why Premiership clubs are             Will Chudley to explore what makes
as Farleigh House, but when polled, every     investing more heavily than ever in getting   Farleigh House the right environment
                                                                                            for players.
single Premiership Rugby Director of          their training facilities right. Wasps, for
Rugby agreed very strongly that having        example, are now deep into planning for a
the right training environment is essential   new home at The Crofts, having secured a
for optimising player performance.            lease from Old Leamingtonians RFC.
Place

The changing
workplace
In business as well as sport, the workplace is undergoing a period
of considerable transformation. Spaces are becoming more fluid,
particularly with days working from home or on a freelance basis
now common.

One of the most compelling effects of this     made flexible through technology.
has been the emergence of the coworking        Connected buildings offer the possibility
space – a shared venue where sole traders      of controlling everything from heating
and small companies can pool resources –       and cooling preferences to security to
and the subsequent rise of WeWork,             boardroom allocation, all through
which manages over 10,000,000 square           automated feedback from employees’
feet of office space worldwide. Following       mobile devices.
investment from Japanese conglomerate
SoftBank, WeWork now has a valuation           With most elite teams recruiting across a
                                                                                            At Leicester Tigers’ Oval Park centre,
of US$47 billion and has grown into            greater range of specialisms, from medical
                                                                                            the coaching and analytics teams use
The We Company – with plans to move            and logistics functions to analytics, the
                                                                                            a Ricoh Interactive Whiteboard to run
into accommodation, luxury gyms and            idea of what constitutes a working
                                                                                            through specific plans in the gym.
private schools.                               environment in rugby is also changing.
                                                                                            This allows them to review video from
                                               Every Premiership side, for example, needs
                                                                                            training sessions and outline tactical
The workplaces of tomorrow will be             areas for players where they can absorb
                                                                                            ideas that can then be prepared
defined by a greater array of spaces, with      individual and team feedback.
                                                                                            immediately on the gym floor.
room to collaborate and more confined
areas to give individuals the freedom to get                                                Watch the video
their own work done. And they will also be
Place

The 21st century
stadium
                                           At the Stoop, Harlequins now operate a completely
At the top end of the game, of course,
teams have two places of business: the
                                           cashless stadium with Apple Pay and credit cards,
training ground, and the stadium. Clubs    and their unique ecash currency is used
across Gallagher Premiership Rugby have
invested in their home venues in recent    predominantly in bars and shops.
years, with Bath Rugby, Leicester Tigers
and Harlequins among those planning or
continuing with extensive developments.
                                           At the Ricoh Arena – which also stages       stadium. In October, Wasps signed a deal
At Gloucester Rugby and Exeter Chiefs,     conferences, as well as Coventry City        with LA-based provider AXS for a digital
revenues from non-matchday events like     football matches and summer concerts –       ticketing platform, offering frictionless
conferences are worth as much as ten       Wasps have increased their average           purchase and entry, and virtual reality
per cent of turnover. Saracens moved to    attendance by over 230% since the            maps previewing every seat in the house.
Allianz Park in 2013 after being tenants   move from Adams Park. Now the drive
at Watford’s Vicarage Road, and now        for upgrades continues, improving the        Speaking in December, Wasps chief
make upwards of £5 million a year from     matchday experience and creating new         executive Nick Eastwood told the
stadium-related activities.                possibilities for generating income.         Coventry Telegraph that if the club got
                                                                                        that environment right, more fans would
Some improvements have an impact on        A 72 square metre high-resolution LED        want to keep coming back.
the field, such as all-weather surfaces,    video screen has been installed this
and robust data networks that help         season on the South Stand, displaying
analysts generate real-time insights and   replays, clips explaining rules and social
communicate them to the coaching staff.    posts, and giving sponsors ample space
The primary focus, however, is in the      for their own content. A high-density
stands. Average attendances in the         WiFi system is being paired with a
2017/18 season were 14,165 with            bespoke mobile app and contactless
aspirations to continue to grow.           payment capabilities throughout the
Place

Wasps and
the Ricoh Arena
Wasps have increased their average
attendance by over 230% since the
move from Adams Park to the Ricoh
Arena. Ricoh Rugby spoke to Dai Young
and other Wasps’ stakeholders who
have been involved in the transition
about the importance of creating the
optimal environment for the club
to generate results.

Watch the video

                                         PLA
                                   ACE
Place

The 21st century
stadium
   ADAMS PARK                                  RICOH ARENA
                                                                 2016/17

                                                      2015/16
                                                                19,330        2017/18
                                                                             17,814
                                                    16,916

                                     2014/15
                                    11,401

    2011/12
   6,745
                2012/13
                6,654
                          2013/14
                          5,862
                                                                2300
                                                                23  %
                                                                ATTENDANCE
                                                                  GROWTH
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