Team Member Handbook Deschutes River Holdings, LLC - dba Jersey Mike's Subs - Deschutes River ...
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Team Member
Handbook
Deschutes River Holdings, LLC
dba
Jersey Mike’s SubsEmployee Handbook
Welcome to the Deschutes River Holdings family!
We are excited to have you as part of our team. You were hired
because we believe you have what it takes to live up to the high
expectations set forth by this company. We hope you share the
same commitment to excellence and quality as we do.
Deschutes River Holdings is dedicated to one-of-a-kind product
quality and unique customer service. We hope you will find that the
pursuit of excellence in every facet of our business is truly
rewarding, both personally and in your career. We must take pride
in everything we do in order to reach that excellence.
This section introduces you to Jersey Mike’s history, purpose and
goals. Please read carefully so that you can better understand who
we are and what we do. We think we are a special place – made all
the more so by the hard work and dedications of our employees.
In this handbook we refer to your employer as Deschutes River
Holdings.
Mission Statement
To serve our community by providing jobs to our neighbors,
sourcing products and services locally whenever possible, giving to
those in need our resources and time, being a certified green
establishment, and sell the highest quality sandwiches with
outstanding unique customer service in a safe environment.
DRH,LLC dba Jersey Mike’s Subs Page 2The Deschutes River Holdings Philosophy
Our goal is to run a profitable business. We will do so with respect
for each other, personal integrity, and a commitment to both the
Jersey Mike’s Brand and to our community. Our company motto is
"Do Well Whatever You Do." If you are unable to say yes to each of
the following statements, thank you for your time and we wish you
well:
I will treat each of my co-workers with respect.
I will treat EVERY customer with respect.
I will make “Do Well Whatever I Do” my commitment as a
team member and our way of doing business.
I understand that mistakes happen and I can/will admit to
my faults but I will not act with malice of forethought.
I will sell the best authentic sub sandwich and provide
unique customer service to our guests.
I am willing to make a commitment to our Community and
service to others in need
History of Jersey Mike’s Subs
The first Jersey Mike’s Subs opened in 1956 in the seaside town of Point
Pleasant, New Jersey. It started as a neighborhood store devoted to
serving authentic subs. Jersey Mike’s Subs are high quality in every way.
Our certified Angus Beef rounds are trimmed and cooked right in the
store. Our meats and cheeses are all top quality premium brands. Our
bread is baked fresh every day on the premises. And of course, every
sandwich is made right in front of the customer. This is what makes
Jersey Mike’s unique and the most authentic tasting submarine
sandwich around. It’s a tradition of quality we will never compromise.
DRH,LLC dba Jersey Mike’s Subs Page 3It’s been over 50 years since the first Jersey Mike’s opened, and it’s
been that commitment to quality that has fueled its growth and success
over the past 50 years. We intend to continue that tradition moving
forward in order to ensure our success.
We plan for our employees to be partners in our success,
enthusiastically maintaining our high expectations on every authentic
submarine sandwich made. Our customers will respond to our
commitment to quality with loyalty. If we all move in the same
direction, we will achieve success.
At-Will Employment
We will work hard, with integrity and respect to you, in hopes that
your employment here is both positive and rewarding. However, we
cannot make any guarantees about your continued employment.
Your employment here is at-will which means that you are free to
quit at any time for any reason – with or without notice, with or
without cause.
No employee or Company representative has the authority to
change the at-will employment relationship or to contract with any
employee for different terms of employment. Furthermore,
Deschutes River Holdings may change the at-will employment
relationship only with a written contract, meeting specific legal
requirements and signed by the Owners, Ray and Grace Baluyut,
and the employee. Nothing in this handbook constitutes a contract
or promise of continued employment.
Customer and Public Relations
While in uniform you are a representative of Deschutes River
Holdings. The opinions and attitudes that customers have towards
DRH,LLC dba Jersey Mike’s Subs Page 4our company can be influenced by the actions of one employee.
Each of us must be sensitive to the importance of providing
courteous treatment of others in all our working relationships.
Employees are not allowed to speak to the media in person or over
the phone, speak for the company, or present themselves as
representative of the Company without prior approval from the
Owner. Employees may not allow access to the restaurant’s interior
by the media without prior approval of the Owner.
Equal Employment Opportunity and the
Americans with Disabilities Act
Deschutes River Holdings is committed to the principle of equal
employment opportunity for all employees and to providing
employees with a work environment free of discrimination and
harassment. All employment decisions at Deschutes River Holdings
are based on business needs, job requirements and individual
qualifications, without regard to race, color, religion or belief,
national, social or ethnic origin, sex (including pregnancy), age,
physical, mental or sensory disability, HIV status, sexual orientation,
gender identity and/or expression, marital, civil union or domestic
partnership status, past or present military service, family medical
history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations
where we operate. We will not tolerate discrimination or
harassment based on any of these characteristics.
New Employee Orientation
Upon joining our company, you were given this copy of our Employee
Handbook. Immediately after reading this Employee Handbook you will
be asked to sign the Acceptance Form located at the end of this manual
DRH,LLC dba Jersey Mike’s Subs Page 5and return it to your manager. You will also be asked to complete
personnel and payroll forms.
Your manager is responsible for the operation of your restaurant and is
a good source of information about the company and your job.
Employment Verification and Records
The company will confirm your date of hire and position title when
inquiries are made. Access to personal information by creditors,
collection agencies, etc, will be denied except where required by law or
where you have given written consent.
All employees will be required to complete all forms requested by this
company. These forms will be kept as part of your Personnel Record and
may be reviewed upon request with your manager present.
The forms for Personnel Records include, but are not limited to: the
Employment Application, all Federal and State withholding tax forms,
the Immigration Form I-9, and any other necessary authorizations.
Criminal history background checks are conducted on all employees
before they are promoted beyond the position of crew member and
throughout their employment to determine if they will continue to be
employed.
If You Must Leave Us
If you are able to provide two weeks advance notice, your
thoughtfulness will be appreciated and will be noted favorably should
you ever wish to reapply for employment with our company. Written
notification to your manager is best. You should notify your manager if
your address changes during the calendar year in which you leave so
that your tax information will be sent to the proper address.
DRH,LLC dba Jersey Mike’s Subs Page 6Team Image
Employees are expected to maintain the highest standards of personal
cleanliness and present a neat, professional appearance at all times.
While clocked in, all employees must wear an approved shirt with Jersey
Mike’s logo and khaki pants with belt. A clean apron must be worn by
anyone preparing food. Comfortable walking shoes or sneakers, white
socks that cover the ankle must also be worn. Finally, blue Jersey Mike’s
hat or visor must also be worn. Visible tattoos are not permitted. Visible
skin piercings are limited to a total of three.
Our customers’ satisfaction represents the most important and
challenging aspect of our business. Whether or not your job
responsibilities place you in direct customer contact, you represent the
company with your appearance as well as your actions. The properly
attired man or woman helps to create a favorable image for the
company.
Performance Evaluations
Periodically, managers will perform evaluations on employees. The goal
of the evaluation is to assess the strengths and weaknesses in the
employee’s performance. We want to reinforce good performance and
establish a plan for improving poor performance. Wages will be
reviewed periodically and/or on an as- needed basis.
We will document, on the Employee Evaluation Form, instances of good
and poor performance. This form will become a part of your permanent
employee record.
Telephone, Cell Phone and Electronic
Communication
DRH,LLC dba Jersey Mike’s Subs Page 7Telephones are provided for the purpose of business. However, it is
recognized that some non-business calls may be necessary, with the
manager’s permission. Such calls should be of an informational nature
(rather than conversational), limited in number and nature. Incoming
calls to employees may be allowed but should be limited to urgent
personal matters that can be handled in a minimum amount of time.
Cell phones must be turned off or silenced while clocked in. Making or
receiving calls, text messages, or e-mail messages on your cell phone
can only be done only on a meal period, or with prior management
approval, and never in customers’ sight. Employees are not allowed to
use cell phones to take or transmit pictures, videos or movies while on
duty or on company property.
Employee Health
It is the responsibility of each employee to report to the Person in
Charge (PIC) any relevant information about their health and activities
as they relate to diseases that are transmissible through food. The
employee shall report the date of onset of symptoms, and a diagnosis of
an illness.
The PIC shall notify the department of health (541-322-7400) that a
food employee or someone in their household is diagnosed with (1)
Norovirus, (2) Hepatitis A virus, (3) Shigella spp., (4) Enterohemorrhagic
or Shiga Toxin-Producing Escherichia coli, or (5) Salmonella Typhi. Any
employee with one of the above conditions shall not be reinstated
without a written doctor’s note stating the employee is healthy.
The PIC shall exclude or restrict a food employee from work if they have
any of the following: Vomiting, Diarrhea, Sore throat with fever, or
Jaundice.
DRH,LLC dba Jersey Mike’s Subs Page 8Additionally, exclude or restrict a employee that has a lesion containing
puss such as a boil or infected wound that is open or draining and is: (1)
On the hands or wrists, unless an impermeable cover such as a finger
cot protects the lesion and a single use glove is worn over the
impermeable cover. (2) On exposed portions of the arms, unless the
lesion is protected by an impermeable cover; or (3) On other parts of
the body, unless the lesion is covered by a dry, durable, tight-fitting
bandage.
Attendance and Punctuality
We work as a team, and this requires that each of us be in the right
place at the right time. Your strengths and skills play a critical role in
continued quality service to our customers and community. Therefore,
attendance and punctuality are required for your success as well as the
continued success of our company.
If you are going to be late or absent, you must personally notify your
manager at least 3 hours in prior to your scheduled starting time. It is
your responsibility to get your shift covered when calling off work.
Three consecutive days of absence due to illness will require a doctor’s
written excuse before you may return to work.
Excessive tardiness or absences creates a heavy burden for your
coworkers, impacts the efficiency of work and is considered a measure
of your desire to perform your job. Therefore, chronic absenteeism or
tardiness will not be tolerated and will result in disciplinary action up to
and including termination.
Any unexcused absences may be considered grounds for termination. If
you are absent for one day without notifying your manager, it may be
assumed that you have voluntarily abandoned your position and may be
removed from the payroll.
DRH,LLC dba Jersey Mike’s Subs Page 9Schedules
The work schedule for the week will be posted 2 days in advance on the
employee bulletin board. All schedules are based on daily sales
forecasting with attention to controlling labor costs while balancing
service. There is never any guarantee of work hours for employees.
Employees are not allowed to make any changes to the posted work
schedule without the manager’s permission. Any changes to the
schedule must be approved and initialed by the manager.
Requested Days Off
The employment application you filled out requested your availability.
You must complete this accurately so we know before you are hired
what days or shifts you cannot work. If your availability changes, you
must notify your manager before the schedule is posted.
Managers will try to honor your requests for special days off. Give at
least 2 weeks written notice to your manager. Please understand that
the needs of staffing our business must take precedence over any
individual’s request for a certain day off. If you have not submitted your
request in writing, in advance, and have not received permission from
the manager, you will be expected to work.
Paydays
Paydays will be every other Friday. Please do not attempt to pick up
your paycheck before 3:00 p.m. Please check it for accuracy. Only you
may pick up and sign for your paycheck. Paychecks will include earned
wages and gratuities earned for the given pay period.
In compliance with government regulations, Deschutes River Holdings
deducts the required portion of your pay for Federal, State and Social
DRH,LLC dba Jersey Mike’s Subs Page 10Security tax. Any additional deductions requested, or deductions in
compliance with legal obligations, will be noted on your pay stub and
will require appropriate authorization.
Discipline
Jersey Mike’s makes every effort to create an environment which
promotes positive employee performance and behavior. We all have an
obligation to observe and follow the company’s policies and maintain
proper conduct at all times. Typically, self-discipline and mutual
cooperation are relied upon to maintain efficiency and harmony in our
working relationships.
However, for instances when an employee is unable or unwilling to
commit to our policies, prompt corrective action may include a verbal
warning, written warning and/or discharge. The appropriate action will
be determined by the Company based on circumstances involved.
Deschutes River Holdings does not have a progressive discipline policy.
Good conduct derives directly from common sense and sound
judgment. The following is a list of acts or behaviors not permitted on
Company premises:
Theft, misuse, or misappropriation of Jersey Mike’s property or
property belonging to others. Discounting or giving away
product without the prior consent from management will also
be considered theft.
Persistent tardiness or excessive absences from work.
Abusive or discourteous behavior towards any customer,
employee or manager.
Threatening or abusive language, profanity, malicious
statements, offensive or disorderly conduct on or off duty.
DRH,LLC dba Jersey Mike’s Subs Page 11 Rowdiness, fighting, assault on company property, (regardless
of who provokes it), sleeping, gambling, or any unprofessional,
disorderly or immoral conduct.
Use, possession, sale, distribution, or other involvement with
alcohol or illegal drugs on company property. This includes
reporting to work while under the influence of alcohol or a
controlled substance.
Distracting an employee who is on duty while you are on break
or off duty, including but not limited to loitering in the
restaurant at any time.
Abuse of meal or break policies.
Insubordination or failure to carry out any reasonable request
of management.
Violation or disregard of safety rules/practices and health
rules/practices.
Use or possession of any dangerous or lethal weapon while on
company property.
Disregard of Image standards.
Dating any individual employee by management personnel.
Improper use of cash registers and failure to follow proper cash
handling procedures.
Misrepresentation or alteration of records, including but not
limited to, employment applications, time cards or work
records.
It is emphasized that disciplinary decisions will be based on an
assessment of all relevant factors. The purpose of these rules is to help
employees work in accordance with the standards the company has
established for efficient and courteous service.
Smoking in the Workplace
DRH,LLC dba Jersey Mike’s Subs Page 12Our company is committed to providing a safe and healthy environment
for employees and customers. Therefore, smoking or use of tobacco in
any way (i.e. chewing) is not permitted while on duty, in customers’
view, in the building or in front of the building. Furthermore, while you
are in uniform the use of any tobacco product is prohibited. Please, if
you smoke, remove your apron, hat and change into a non Jersey Mike’s
Subs shirt.
Alcohol and Drugs
Deschutes River Holdings has a ZERO tolerance policy regarding drug
and alcohol use. We strongly believe drugs and alcohol and the effects
of their use have no place on the company premises. The use, influence,
sale, solicitation, possession or discussion of illegal drugs, controlled
substances or alcohol during work hours will result in disciplinary action
on the first offense up to and including termination.
Possession of paraphernalia used in connection with any drug, alcohol,
or substance subject to this rule shall be evidence of violation of this
rule.
You are also prohibited from reporting to work under the influence of
any drugs or substance of whatever type or legality that impairs your
ability to perform your job.
Deschutes River Holdings reserves the right to require employees to
take drug or alcohol tests if there is a reasonable suspicion that the
policy has been violated. Also, the company reserves the right to search
work areas, packages, the employee and the employee’s possessions on
company property when there is a reasonable suspicion that the policy
has been violated. Refusal to cooperate with the foregoing will
constitute an independent violation of this policy.
Reporting On-The-Job Injuries
DRH,LLC dba Jersey Mike’s Subs Page 13Should you be injured on the job, STOP WORK and report the incident
to your manager immediately so that you receive proper medical
attention.
Personal Belongings
Since secured storage is not available we suggest that you do not bring
personal belongings or items of value to work. Deschutes River Holdings
is not responsible for any items that are lost, stolen, damaged or
destroyed.
Minor Labor Laws
Employees under the age of 18 may not work more than 44 hours in a
week. Minors may not engage in activities considered hazardous. This
includes the use of any slicer or bread oven.
Recording Your Time
The law requires that records of time worked be kept for all hourly
employees. It is required that you clock in at the register at the start of
your shift and clock out on the register at the end of their shift. The
register printout is the basis of your pay and the official record of the
hours you have worked in any single week.
Falsifying or altering a time record, failing to check in or out, or
recording or falsifying a time record for another employee is strictly
prohibited, and can lead to disciplinary action up to and including
termination for both employees.
Should you forget to sign in or out, or if there is an error in your time
record, see your manager as soon as possible. Your manager will make
the correction.
DRH,LLC dba Jersey Mike’s Subs Page 14Overtime
There may be times when you will need to work overtime so that we
may successfully meet the needs of our customers. Hourly employees
will be paid a rate of time and one-half their regular hourly rate.
Overtime includes anytime over 40 hours in a single week.
Garnishments
Personal financial matters are entirely your responsibility and, as such,
the company does not want to become involved in your financial or
legal affairs. However, the law requires Deschutes River Holdings to
honor any legal garnishments of an employee’s wages or salary. Every
attempt will be made to notify employees prior to making required
payroll deductions.
Breaks/Rest Periods/Meal Periods
Employees are allowed one 10-minute break after each four-hour shift
worked. These breaks are given at the manager’s discretion according to
customer demands.
Employees who work at least 5 hours receive and must use their 30-
minute unpaid meal period each day. You must sign out and back in
from their meal period. You may not conduct any work while on your
meal period.
Employee’s Responsibility for Missed Shifts
Employees are not allowed to work when sick. Refer to the section in
this handbook titled, “Employee Health” for specific conditions which
will restrict your ability to work. It is requested that the employee
provide a minimum of 3 hours’ notice when calling out for a shift. It is
DRH,LLC dba Jersey Mike’s Subs Page 15also a sign of professionalism that the sick employee make an attempt
to cover that shift with an available employee prior to calling in.
Any employee missing three consecutive shift must have a doctor’s note
prior to returning to work. Three consecutively missed shifts without
notification will be considered job abandonment which could result in
disciplinary action up to and including termination.
Safety
It is important that we provide a safe experience for both our customers
and our employees. You must work safely in the daily restaurant
practices and in the preparation and serving of food. Please remember
that working safely and knowing how to deal with all situations can
prevent injury to you, another employee, or a customer. With this in
mind, we have outlined some simple safety practices that must be
followed every day.
The safety of the customer and fellow employees is everyone’s
responsibility.
In case of emergency, always call 911.
All OSHA, Department of Health and Fire Department
regulations must be followed.
If you see something unsafe, correct it if possible. If not, inform
your manager.
Notify your manager immediately of any potentially hazardous
situations.
Do not tamper with or handle any electrical equipment that is
outside of your general duties
When lifting heavy objects, use the large muscles of the leg
instead of the small muscles of the back.
DRH,LLC dba Jersey Mike’s Subs Page 16 Wear personal protective equipment (goggles, glove, etc.) when
it is required.
Keep exits and pathways clear at all times.
Maintain an 18-inch clearance around electrical switch boxes
and water heaters.
Use ladders or step stools when reaching for objects on
shelving. Never stand on shelving, chairs or boxes to reach it.
If you see a spill clean it up immediately and always put down a
“wet floor” sign to prevent any accidents from occurring.
If you are under 18 years of age, you are not permitted to
operate or clean any bakery mixers, slicers, sheeters, graters or
grinders, without direct supervision of a manager, according to
minor labor laws.
Unplug all electrical items before cleaning them.
Store all food products at least 6 inches off the floor.
Never clean or operate any piece of equipment without first
being trained how to do so.
Report all injuries immediately to your manager.
If you have any questions regarding safety please consult your
manager.
Fire Safety
Know the location of all fire extinguishers and how to use them.
Keep fire extinguishers accessible.
Report any use of a fire extinguisher immediately to your
manager.
In case of fire, inform your manager immediately.
Chemical Safety
DRH,LLC dba Jersey Mike’s Subs Page 17 Federal law requires that you be trained on all chemicals before
using them and that this training be documented.
Follow all instructions for the proper use of chemicals.
If protective equipment is required when using a chemical, it is
to be worn.
Never use an unlabeled chemical.
Never use a chemical that you have not been trained on.
Never mix any chemicals together.
Every employee should review the Material Safety Data Sheets
(MSDS) when there are questions concerning the Hazard
Communication Data of any chemical. MSDS sheets can be
obtained from your manager.
If you have any questions pertaining to the use or type of a
chemical, don’t hesitate to consult your manager.
Food Safety
Ensuring food safety is our business. Employees should use the
following information as a guide for safe food preparation and handling.
Temperatures
Cold foods must be stored at 40◦F or below.
Hot foods must be stored at 140◦F or above.
Temperatures between 40◦F and 140◦F are referred to as the
“Temperature Danger Zone” because bacteria and other
microorganisms grow rapidly in this range.
Cleanliness and Sanitation
Clean and sanitize all work surfaces before and after each use.
Use separate work areas for raw and cooked foods.
Wash hands between handling of raw and cooked foods.
DRH,LLC dba Jersey Mike’s Subs Page 18 Use separate utensils for each food product.
Smoking is not permitted in any part of the store.
Cooling and Storing Food
All food items should be labeled and dated when stored.
All food should be stored at least six-(6) inches off the floor.
Foods are only to be reheated one time. When re-heating a
food product, the temperature should reach 165◦F.
Care of Equipment
You are expected to use proper care when using the company’s
property and equipment. No property may be removed from the
premises without the proper written authorization of management. If
you lose, break or damage any property, report it to your manager at
once.
Image Standards
Appearance is a personal matter and sometimes opinions differ on what
is acceptable. Deschutes River Holdings reserves the right to require
employees to conform to acceptable standards of personal presentation
and appearance.
UNIFORM STANDARDS
Shirt – Must be clean, in good repair, tucked in at all times and not
faded.
Pants – Must be clean, pressed, without rips or tears, not frayed at the
bottom and are to be khaki in color. The fabric must be permanent
press or cotton. They may have patch or slash rear pockets, zipper fly
front and straight leg. All pants must cover the entire leg.
DRH,LLC dba Jersey Mike’s Subs Page 19Under Shirts – Shirts that are visible under the uniform shirt must be
white or navy blue in color and tucked in. No other color is an option.
The shirt can be V-neck or crew neck; be of knit structure with no visible
print. The shirt must be clean, unwrinkled and free of rips and tears.
This excludes thermal shirts.
Socks –must be white or black with no logos and cover the entire ankle.
Shoes – All shoes must be in good condition and cover the entire foot.
Shoes must be white, black or brown in color with minimal decoration.
Shoes with extreme colors and lots of decoration are not allowed.
Belts – All employees are required to wear a belt. The belt must be
black, brown, navy or khaki in color. No decorative belts or belt buckles
are allowed.
Hat/ Visor – It must be clean and in good condition. It must be worn at
all times in the forward position.
Apron – Must be laundered before each use and be worn by every
employee. Aprons must be worn full length, with a strap around the
neck and be tied.
GROOMING STANDARDS
Employees – Are to be reporting to work clean and taking the proper
precautions to ensure body odor will be kept at a minimum.
Fingernails – Must be clean and neatly trimmed within ¼” beyond the
end of the fingertips. Nail polish and fake fingernails are not allowed by
any employee.
Hair – Must be clean and neat, not unkempt or ragged. Hair longer than
the top on the uniform collar must be secured under the cap or suitably
restrained behind the shoulders. Dyed hair in unnatural hair color or
extreme hair styles is not allowed.
DRH,LLC dba Jersey Mike’s Subs Page 20Facial Hair – You must be clean shaven every day. Beards are not
allowed. A moustache neatly trimmed is allowed.
Tattoos – must be covered at all times.
Jewelry – Necklaces must be restrained under the t-shirt at all times.
One simple ring may be worn, but no stones are allowed. Tongue
piercings must be removed before work. A clear tongue retainer with no
graphic may be worn while at work in place of the tongue ring only. A
total number of three visible piercings are allowed but none may
contain stones.
Personal Hygiene
Deschutes River Holdings is a public business and employees are in
contact with customers constantly. Because of this, employees must be
clean and use proper hygiene.
Daily bathing is required.
Uniforms must be clean for each scheduled shift.
Wash hands, arms and fingernails with soap before reporting to
work stations, after restroom breaks, or anytime hands may be
soiled. Proper hand washing procedures are as follows:
1. Use water as hot as you can comfortably stand.
2. Moisten hands, soap thoroughly, and lather to
elbow.
3. Scrub thoroughly.
4. Rub hands together for at least 20 seconds.
5. Rinse thoroughly under warm running water.
6. Dry hands, using clean single-service towels.
7. Avoid recontamination of hands by touching soiled
materials. Use a single-service towel to turn off the
faucet and open the door.
DRH,LLC dba Jersey Mike’s Subs Page 21 Protective gloves are required for hands with cuts and
bandages.
Wash hands after touching face, hair or clothing.
Wash hands after coughing or sneezing.
Washing hands after using the restroom is one of the most
important sanitary things you can do. Restroom use requires a
double-hand wash; once in the restroom before you leave, then
again in the restaurant prior to putting on gloves. You may be
reminded when coming from the restroom. This is not meant to
offend anyone - it is only meant to keep a safe working
environment. Failure to adhere to this practice constitutes
grounds for discipline.
Jury Duty
Employees who are summoned for jury duty will be granted an unpaid
leave in order to serve.
You should make arrangements with your manager as soon as you
receive your summons. In fairness to our company, you are expected to
return to your job if you are excused from jury duty during regular
working hours.
Witness Leave
Employees who are subpoenaed to serve as a witness in a criminal or
civil proceeding will be given the necessary time off. This excused time
off will be unpaid. Our company will not discriminate against any
employee who is requested to serve as a witness.
Military Leave
DRH,LLC dba Jersey Mike’s Subs Page 22Employees who are required to serve in any branch of the Armed Forces
of the United States or are engaged in state military service will be given
the necessary time off, without pay.
Bereavement
Full-time employees will receive 3 paid days leave for the death of an
immediate family member. Members of the immediate family include
spouses, parents, brothers, sisters, children, grandparents and parents-
in-law.
No payments will be made for any time already paid under another
benefit such as vacation or holiday.
Time paid for funeral/bereavement leave will not be counted as hours
worked for purposes of computing overtime.
Unemployment Compensation
The purpose of unemployment insurance is to provide financial
assistance for people who lose their jobs and remained unemployed
through no fault of their own. Deschutes River Holdings pays for this
protection. Should you become unemployed through no fault of your
own, you may apply to the state for unemployment compensation.
Specific requirements, which must be met, will be explained at the time
of application.
Worker’s Compensation
You are covered by worker’s compensation as soon as you start to work.
This covers you in case you are accidentally injured on the job and
cannot work. The company pays for this protection, however, does not
determine eligibility. If you are injured at work, please notify your
manager immediately. If your injury causes you to miss work, you may
make a claim for payment with the state Bureau of Labor and Industry.
DRH,LLC dba Jersey Mike’s Subs Page 23Social Security
Social Security is more than a payroll deduction. It assists in financial
security for you and your dependents. Although this is a federally
established program, it is your contributions, and the company’s, that
pay for this benefit. These funds are then forwarded to the federal
government to support the Social Security Program.
Leave of Absence
Deschutes River Holdings cannot provide a personal leave of absence,
other than those covered under the Family Medical Leave Act. However,
a request for an unpaid leave of absence may be considered.
To be eligible for Family Medical Leave, employees must have worked at
Jersey Mike’s for at least 12 months and at least 1,250 hours during the
12 months preceding the leave.
The law allows eligible employees, female or male, to take up to 12
weeks unpaid leave for the following:
Birth, adoption, or foster care placement of a child with a team
member
To care for a spouse, son, daughter or parent with a serious
health condition
For the employee’s own serious health condition
Eligible employees may take up to 26 weeks of unpaid leave to care for
a spouse, son, daughter, parent or next-of-kin who is a member of the
Armed Forces, including a member of the National Guard or Reserves,
who is undergoing medical treatment, recuperation, therapy, is
otherwise in outpatient status, or is otherwise on the temporary
disability retired list, for a serious injury or illness.
DRH,LLC dba Jersey Mike’s Subs Page 24Employees applying for a leave of absence must make their request in writing, stating the reason and the approximate dates of the leave. The request must be submitted at least 30 days prior to the start of the leave, if possible. If the leave is granted, Deschutes River Holdings will provide a written approval. Jersey Mike’s cannot guarantee employees on leave a position at the end of their leave, except those eligible under the Family Medical Leave Act. DRH,LLC dba Jersey Mike’s Subs Page 25
Forms for Employee File
The following forms are required for your employee file. They must be
filled out, returned with copies of all necessary documents and working
papers, if they apply to your situation, prior to your first day of
employment. Please ask your manager for assistance if you have any
questions.
1. Application for employment
2. Federal I-9 Form
3. State W-4 Form
4. Handbook Acceptance Form
5. Affordable Care Act Notification
The programs outlined in this book should be regarded as
guidelines, which in a growing business like Deschutes River
Holdings, may require change from time to time.
The company retains the right to make decisions involving
policies and procedures as needed in order to conduct its work
in a manner that is beneficial to the employees, customers and
Deschutes River Holdings.
Due to changing business conditions, any stated policy and
procedure is subject to change at any time. Your manager is the
primary reference source for more detailed information.
Each employee is an important member of our team. We want
you to know your daily contributions to our growth and future
success are appreciated.
DRH,LLC dba Jersey Mike’s Subs Page 26By signing below I attest to having been given access to the
Deschutes River Holdings’ employee handbook, read and
understood its content, and allowed to discuss any
discrepancies noted.
Name Printed
Signature
Date
DRH,LLC dba Jersey Mike’s Subs Page 27You can also read
