SURREY POLICE FEDERATION - TRAVEL INSURANCE POLICY Effective from 1 April 2021 to 31 March 2022
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SURREY POLICE FEDERATION TRAVEL INSURANCE POLICY Effective from 1 April 2021 to 31 March 2022 Scheme Reference RTCEP/40064-02-2021
Arranged exclusively for members of the Surrey Police Federation and their families.
Valid for travel commencing no later than 31st March 2022.
Beneficiaries are covered in accordance with the full wording shown herein up to the limits indicated below. The limits apply per
person for each separate trip. The excesses apply for each person and each section of each claim.
This is a travel insurance policy and not private medical insurance; there is no cover for any medical expenses incurred in private
facilities if medically capable public facilities are available.
DESCRIPTION OF COVER LIMITS EXCESS*
1 Cancellation or curtailment £5,000 £50 (£20**)
2 Emergency medical expenses £5,000,000 £50
- including emergency repatriation
- including relatives additional expenses
- including emergency dental treatment £350
3 Hospital stay benefit (amount per 24 hours) £500 (£20) Nil
4 Personal accident - loss of sight, limb(s) or permanent total disablement £20,000 Nil
- maximum payable in the event of death £5,000 Nil
- maximum payable in the event of death if under 16 £2,000
5 Travel delay £ after 12 hrs delay max £60 Nil
- abandonment (after 24 hours) £5,000 £50
6 Missed departure £500 Nil
7 Hijack (amount per 24 hours) £1,000 (£100) Nil
8 Baggage - overall limit £1,500 £50
- maximum per item, pair or set £300
- total limit for all valuables £400
- emergency purchases £150 Nil
9 Personal money £500 £50
- cash limit (£50 for under 18’s) £300
10 Loss of passport £250 Nil
11 Public liability £2,000,000 £100
12 Catastrophe cover £500 Nil
13 Legal expenses - max per person/overall limit £25,000/£50,000 £100
14 Ski equipment - overall limit £500 £50
- maximum per item or pair owned or borrowed £300 £50
- maximum per item or pair hired £150 Nil
15 Ski pack £300 £50
16 Piste closure (amount per 24 hours) £300 (£20) Nil
17 Journey disruption cover
- extended cancellation or curtailment £5,000 £50
- extended travel delay £ after 12 hrs delay max £60 Nil
- abandonment £3,000 £50
- extended missed departure £1,000 Nil
- accommodation cover £3,000 £50
ANNUAL MULTI-TRIP POLICY FEATURES
Maximum age at start/renewal of cover 69 years
Maximum period per trip 60 days
Business travel for main policy holder only Yes
Home country trips (min of 1 night using pre-booked paid accommodation or internal flight) Yes
Beneficiaries can travel separately Yes
Wintersports - up to total maximum of 17 days (under 65’s only)
*Maximum excess of £100 per policy per incident **loss of deposit claims only
IMPORTANT CONDITIONS RELATING TO HEALTH
The policy will not cover you if any of the following apply to you or your travelling companion(s) at the policy start date and each time
you make arrangements for a trip:
1. You/they were travelling against the advice of a medical practitioner or in order to get medical treatment abroad.
2. You/they have been diagnosed as having a terminal illness.
3. You/they are on a waiting list for surgery, treatment or investigation at a hospital or are awaiting the results of hospital tests or
investigations.
Unless declared and accepted by us.
If there is any change in a person’s health between the date the policy is issued and the start date of a trip you must still comply with the
important conditions relating to health. If you are unsure please notify Voyager Insurance on 01483 806816 immediately.
224 HR MEDICAL EMERGENCY AND REPATRIATION SERVICE USA MEDICAL COSTS
The nominated emergency service referred to in this Medical providers in the USA routinely charge international
policy is operated by tifgroup-assistance patients many times higher than it costs them to provide
+44 (0) 203 829 6745. service. As this policy covers customary and reasonable medical
Our nominated emergency service will advise and assist you expenses, we will not pay excessive or inflated charges for your
should you be injured in an accident or fall ill. Our nominated treatment so it is important that you do not pay any medical
emergency service will also arrange transport to your home providers up front, either at the time of your treatment or on your
country when this is considered to be medically necessary. return to your home country. They may engage the services of
You must contact them if you are admitted to hospital or wish collection agencies but any correspondence should simply be
to return home by any means other than originally booked sent on to us at tifgroup-assistance, unanswered: there is no
or require treatment that will cost more than £500 (or the lawful action that can be taken which we cannot step in and take
equivalent in local currency). over on your behalf.
In the case of a medical emergency please contact our
PERIOD OF INSURANCE
nominated emergency service, tifgroup-assistance, on
If you have paid the appropriate annual multi-trip travel insurance
+44 (0) 203 829 6745. They are open 24 hours a day, 7 days a
premium and you are under 70 years old, the overall period of
week, 365 days a year.
insurance shall start from 1st April 2021 and shall expire on 31st
Payment for medical treatment abroad March 2022. This insurance then covers an unlimited number
If you are admitted to a medical facility while abroad, our of holiday/leisure trips starting within that period, except that
nominated emergency service may be able to arrange for medical no cover exists at all for a trip if it is intended to be for longer
expenses covered by the policy to be paid direct to the medical than 60 days (unless agreed by us and confirmed in writing).
facility. To take advantage of this benefit someone must contact Wintersports are covered up to a total of 17 days in each period
our nominated emergency service for you as soon as possible. of insurance provided you are aged under 65.
Private medical treatment is not covered unless authorised Except as stated below, cover for each separate trip under this
specifically by our nominated emergency service. insurance starts when you leave your home or place of business
in your home country at the start of your trip and finishes as soon
SPECIAL NOTICE as you return to your home or place of business in your home
This is a travel insurance policy and not private medical insurance; country for any reason.
so there is no cover for any medical expenses incurred in private For cancellation only (section 1), cover starts from 1st April 2021
facilities if medically capable public facilities are available. In the or the date you book your trip, whichever is the later. personal
event of any medical treatment becoming necessary which money (section 9) will be covered from the time of collection but
results in a claim under this insurance, you will be expected to not more than 72 hours before you travel.
allow insurers or their representatives unrestricted reasonable If you are going on a one-way trip all cover will finish 48 hours
access to all your medical records and information. after your arrival in the country of final destination. If your
return is unavoidably delayed for an insured reason, cover will be
RECIPROCAL HEALTH AGREEMENTS extended free of charge for the period of delay.
EU, EEA or Switzerland
If you are travelling to countries within the European Union (EU), TERRITORIAL LIMITS
the European Economic Area (EEA) or Switzerland you must You are covered to travel anywhere in the world outside your
use a European Health Insurance Card (EHIC) or Global Health home country. Trips wholly within your home country are also
Insurance Card (GHIC). You can apply for a GHIC online at www. insured but only if they include a minimum of one night away
nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free- from home using pre-booked paid accommodation or involve an
uk-global-health-insurance-card-ghic/. This will give you the internal flight.
right to access state-provided healthcare during a temporary PLEASE NOTE this policy excludes all cover in respect of travel to
stay in the European Union. Please note that a GHIC does not Afghanistan, Liberia & Sudan.
replace travel insurance. In the event of liability being accepted There is also no cover under this policy if you travel to a country or
for a medical expenses claim which has been reduced by the use specific area that the Foreign, Commonwealth and Development
of a EHIC or GHIC we will not apply the deduction of excess under Office (FCDO) advise against all or all but essential travel to.
Section 2 – emergency medical expenses.
Australia or New Zealand HOW TO MAKE A CLAIM
If you require medical treatment in Australia you must enrol with For all claims other than medical emergencies please notify the
a local MEDICARE office. You do not need to enrol on arrival but claims handlers either by contacting the telephone number below
you must do this after the first occasion you receive treatment. or via their website. Please quote: Surrey Police Federation.
Inpatient and out-patient treatment at a public hospital is then Claims Settlement Agencies Ltd
available free of charge. Details of how to enrol and the free Tel: 01702 553443
treatment available can be found by visiting the MEDICARE Email: info@csal.co.uk
website on www.humanservices.gov.au/medicare or by emailing To download a claim form please visit www.csal.co.uk
medicare@humanservices.gov.au. 308 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
If you require medical treatment in New Zealand, there are
The fastest and easiest way to submit your claim is online at:
reciprocal agreements, but a person may not enrol with a Primary
www.submitaclaim.co.uk/sur
Health Organisation (PHO). They should get the same health
subsidies as a New Zealand citizen visiting a general practitioner The process should take approximately 10–15 minutes to
as a casual patient, if the medical practitioner has decided the complete (depending on the type of claim), but before continuing
condition needs prompt attention. For more information, please you should ensure you have your policy certificate, trip dates,
go to www.health.govt.nz or email info@health.govt.nz supporting documentation and details of the incident.
Alternatively please call our nominated emergency service
Please do not send in any documentation until you have a
for guidance.
completed claim form to go with it. The claim form lists the
If you are admitted to hospital contact must be made with our
additional documentation necessary to support your claim.
nominated emergency service as soon as possible and their
Always make sure that any loss or theft of valuables or any items
authority obtained in respect of any treatment NOT available
are reported to the police within 24 hours of discovering the loss
under MEDICARE or a Primary Health Organisation (PHO).
or as soon as possible after that, and a written report obtained
in the country where the incident occurred. If your baggage is
3damaged or lost in transit whilst “checked-in” you must report it INTEREST
to the handling agents or airline as soon as possible on collection No sum payable under this policy shall carry interest.
and obtain a Property Irregularity Report. These reports (if
applicable to your claim), together with all available receipts and RIGHTS OF THIRD PARTIES
any other requested documentation, must be submitted with The Contracts (Rights of Third Parties) Act 1999 or any
your claim form. amendment thereto shall not apply to this policy. Only you and
we can enforce any terms of this policy which may be varied or
INSURERS cancelled without consent of any third party.
This insurance is arranged by Voyager Insurance Services Ltd
and Underwritten by tifgroup, a trading name of Travel Insurance DEFINITIONS
Facilities PLC and Insured by Union Reiseversicherung AG, UK. Listed below are certain words that appear throughout the
Our registered address is 1 Tower View, Kings Hill, West Malling, policy. In all cases they will be shown in bold and will have the
Kent, ME19 4UY. Authorised and regulated by the Financial meanings shown below.
Conduct Authority. Registered Number: 3220410. Member of the Accident / accidental means a sudden, unexpected, unusual,
Association of British Insurers. specific, violent, external event, which occurs at a single
You can check these details on the Financial Services Register by identifiable time and place and independently of all other causes,
visiting the FCA’s website on www.fca.org.uk/register or by resulting directly, immediately and solely in physical bodily injury
contacting them on 0800 111 6768. which results in a loss.
Baggage means personal belongings, including clothing worn, and
OUR REGULATOR personal luggage owned by you that you take with you or buy
Voyager Insurance Services Ltd and Philip Williams & Co are on your trip but excluding valuables and the items specifically
authorised and regulated by the Financial Conduct Authority. excluded in section 8 - baggage.
These details can be checked on the Financial Services Register Beneficiary means subscribing member, their cohabiting partner
by visiting the FCA’s website at www.fca.org.uk/register or and any number of their dependant children aged under 23 years,
by contacting them on 0800 111 6768 (freephone) or 0300 500 all normally residing together in their family home. (Grandchildren
8082 from the UK, or +44 207 066 1000 from abroad. under 18 travelling with Grandparents who are members and
have parental control will be covered under this policy). You must
IMPORTANT INFORMATION be resident in the United Kingdom, Channel Islands or Isle of Man
Under European Union (EU) travel regulations, you are and registered with a medical practitioner in your home country.
entitled to claim compensation from your carrier if any of the Breakdown means that the vehicle in which you are travelling
following happen: stops as a result of mechanical or electrical failure due to any
1. Denied boarding and cancelled flights cause other than lack of fuel, oil or water.
If you check in on time but you are denied boarding because there Business colleague means any person that you work closely
are not enough seats available or if your flight is cancelled, the with whose absence for a period of one or more complete
airline operating the flight must offer you financial compensation. days necessitates the cancellation or curtailment of the trip as
2. Long delays certified by a director of the business.
If you are delayed for two hours or more, the airline must Curtailment/curtail means the cutting short of your trip by
offer you meals and refreshments, hotel accommodation and your early return home or your repatriation to a hospital or
communication facilities. If you are delayed for more than five nursing home in your home country. Payment will be made on
hours, the airline must also offer to refund your ticket. the number of full days of your trip that are lost from the day
3. Luggage you are brought home.
If your checked-in luggage is damaged or lost by an EU airline, you Domestic flight means a flight where the departure and arrival
must claim compensation from the airline within 7 days. If your take place within the United Kingdom or the Channel Islands.
checked-in luggage is delayed, you must claim compensation Europe means the continent of Europe West of the Ural
from the airline within 21 days of its return. mountains, any country with a Mediterranean coastline, the
4. Death or injury Canary Islands, Madeira and Iceland.
If you are injured in an accident on a flight by an EU airline, you Expert witness means a person who testifies in a court of law
may claim damages from the airline. If you die as a result of these because they have specialist knowledge in a particular field or
injuries your family may claim damages from the airline. area of expertise, entitling that person to testify about their
Full details are available at http://europa.eu/youreurope/ opinion on the meaning of facts.
citizens/travel/passenger-rights/index_en.htm Home means your normal place of residence in the United
Kingdom, Channel Islands or Isle of Man.
FINANCIAL SERVICES COMPENSATION SCHEME Home country means whichever one of the United Kingdom,
We are covered by the Financial Services Compensation Scheme. Channel Islands or Isle of Man is your usual place of residence.
You may be entitled to compensation from the scheme if we are Ill/Illness means a condition, disease, set or symptoms or sickness
unable to meet our obligations to you under this contract. If you leading to a significant change in your health, as diagnosed and
are entitled to compensation under the scheme, the level and confirmed by a medical practitioner during the period of insurance.
extent of the compensation would depend on the nature of this Known event means an existing, publicly announced or publicly
contract. Further information can be obtained from the Financial broadcast occurrence such as government directives, unusual
Services Compensation Scheme, 10th Floor, Beaufort House, 15 weather conditions, road traffic accidents, passport or customs
St Botolph Street, London, EC3A 7QU. Tel: 0800 678 1100 or 020 delays or a strike.
7741 4100 and on their website at www.fscs.org.uk. Medical practitioner means a registered practising member of
the medical profession registered in the country where you are
CHOICE OF LAW AND JURISDICTION treated who is not related to you or any person with whom you
This policy, schedule and any endorsements shall be governed by are travelling.
and construed in accordance with the law of England and Wales. Mugging means a violent, threatening attack by a third party
Each party agrees that the Courts of England and Wales shall causing actual bodily harm.
have exclusive jurisdiction in respect of any dispute which may Non-traveller means your relatives or business colleagues who
arise out of or in connection with this policy or any claim. are not travelling with you, and people with whom you have
arranged to stay.
Personal money means cash, being banknotes and coins,
travellers’ cheques and postal orders, travel tickets and
accommodation vouchers carried by you for your personal use.
4Public transport means buses, coaches, ships and or ferries, (including contracting Covid-19);
domestic flights or trains that run to a published scheduled timetable. b. you or anyone named on this policy, your relative, a travelling
Relative means husband or wife or civil partner (or named partner companion, a business colleague, or the person you were going
with whom you are living at the same address), parent, grandparent, to stay with became ill (excluding contracting Covid-19), was
parent-in-law, brother, sister, child, grandchild, brother-in-law, injured or died before your trip starts or during your trip.
sister-in-law, son-in-law, daughter-in-law or fiancé(e). c. receipt of a summons for jury service, being subpoenaed as a
Repatriation means returning you to your home, a hospital, court witness, called to court as a witness (but not as an expert
nursing home or funeral director in your home country. witness) or being placed in compulsory quarantine.
Ski equipment means skis, snowboards, ski-poles, bindings, ski d. unexpected requirement for emergency and unavoidable duty
boots and snowboard boots. as a member of the police, fire, nursing, ambulance or coastguard
Terrorism means an act, including but not limited to the use services resulting in cancellation of previously agreed leave.
of force or violence and/or threat thereof, of any person or e. redundancy, provided that you are entitled to payment under
group(s) of persons, whether acting alone or on behalf of or in the current redundancy payments legislation and that at the time
connection with any organisation(s) or governments, committed of booking your trip you had no reason to believe that you would
for political, religious, ideological or similar purposes including the be made redundant. You must have had 2 years continuous
intention to influence any government and/or to put the public, or employment with that employer.
any section of the public, in fear. f. your presence being required to make your property safe
Travelling companion means a person with whom you are travelling and secure following fire, flood or burglary that causes serious
with and on the same booking, or with whom you have arranged damage at your home within 48 hours prior to your departure, or
to meet at your trip destination with the intention of spending a whilst you are away.
proportion of your trip with, who may have booked independently g. your car becoming unusable as a result of theft, fire or accident
and therefore not included on the same booking and may have within 7 days prior to your departure. This only applies if you are
differing inbound and outbound departure times or dates. planning to go on a self-drive trip in the car.
Trip means any holiday, leisure or business trip which starts h. as a result of fire, earthquake, storm, flood, riot or civil unrest;
and ends in your home country for which you have paid the the Foreign, Commonwealth and Development Office (FCDO) or
appropriate premium. comparable prohibitive regulations by the government of the
Unattended means out of your immediate control and supervision country you were due to visit and within 50 miles of your chosen
such that you are unable to prevent loss, theft or damage occurring. destination, change the travel advice to advise against all or all
Unexpected means at the time of purchase of this insurance but essential travel.
policy there was no reasonable chance or knowledge of a
You are not covered for
circumstance that would lead to a claim, including information
a. the amount of the excess shown in the benefits table.
publicised in mainstream medical outlets.
b. anything not included in You are covered above.
Utilisation of nuclear, chemical or biological weapons of mass
c. any directly or indirectly related claims if any of the following
destruction means the use of any explosive nuclear weapon or
apply to you or a travelling companion at the policy start date and
device; or the emission, discharge, dispersal, release or escape of:
each time you make arrangements for a trip:
fissile material emitting a level of radioactivity, or any pathogenic
i. You/they were travelling against the advice of a medical
(disease producing) micro-organism(s) and/or biologically
practitioner or in order to get medical treatment abroad.
produced toxin(s) (including genetically modified organisms and
ii. You/they have been diagnosed as having a terminal illness.
chemically synthesised toxins), or any solid, liquid or gaseous
iii. You/they are on a waiting list for surgery, treatment or
chemical compound which, when suitably distributed; which is
investigation at a hospital or are awaiting the results of
capable of causing incapacitating disablement or death amongst
hospital tests or investigations.
people or animals.
Unless declared and accepted by us.
Valuables means watches, furs, jewellery, photographic
d. any costs incurred in respect of visas obtained in connection
equipment, binoculars, telescopes, spectacles, sunglasses,
with the trip.
electronic equipment and its media, musical instruments and
e. any claim due to a known event;
unset precious stones.
f. any claim where you are unable to provide evidence from a
*Please note that exclusions may apply for valuables that are lost,
medical practitioner confirming your illness or infectious disease;
damaged or stolen whilst as checked-in baggage. It is therefore
g. any claim where you cancelled your trip because:
important that you store your valuables in your carry-on or hand
i. you chose or were recommended to quarantine or isolate as a
luggage and they are under your supervision at all times.
result of exposure to an infectious disease including Covid-19;
We, us and our means Union Reiseversicherung AG, UK, 1 Tower
ii. you simply did not want to travel or had a fear of travelling;
View, Kings Hill, West Malling, Kent, ME19 4UY
iii. you could no longer afford to pay for the trip;
Winter sports means cross country skiing (Nordic skiing),
iv. of any epidemic, or pandemic as declared by the World
glacier skiing, recreational racing, snowmobiling, mono skiing, off
Health Organisation (WHO);
piste skiing or snowboarding (providing local safety guidelines
v. of the Foreign, Commonwealth and Development Office
and warnings are observed), on piste skiing or snowboarding,
(FCDO), government or local authority advice relating
snowblading and sledging.
to any infectious disease including Covid-19;
You and your means the beneficiary
h. any claim where you, or a travel companion did not obtain the
required travel documents, inoculations or vaccinations for the
SECTION 1 CANCELLATION OR CURTAILMENT area you are travelling to;
Cover under this section starts from the date shown in your
i. any claim where you, or a travel companion are the defendant
documentation or the date travel is booked, whichever is the later.
in a court of law;
You are covered up to the amount shown in the benefits table j. any claim where you did not obtain prior authority to take leave
for your proportionate share of any unused pre-paid travel or your leave was cancelled on disciplinary grounds;
and accommodation costs, car hire and excursions that are k. any claim where you ask us to pay for a loss that is insured or
directly related to your trip, which you have paid and cannot get guaranteed by any other existing protection, specifically Package
back from anyone else in the first instance, or which cannot be Travel Regulations, Air Passenger Rights, ATOL (including Civil
transferred or used for another purpose, if you were forced to Aviation Authority requirements), or ABTA protection, or from
cancel or curtail your trip because one of the following events your credit card provider under s75 Consumer Credit Act, or any
unexpectedly happened during the period of insurance which you other specific legislation for transport or travel providers;
would not have been expected to foresee or avoid: l. any claim where you ask us to pay for any costs already accepted
a. you or anyone named on this policy became ill with an infectious or offered by your transport and/or accommodation provider,
disease within 14 days of your trip starting or during your trip even if this is a credit note or alternative travel arrangements;
5m. any claim where you are unable to prove your financial loss; following the death, injury or illness of a travelling companion or
n. any claim where you purchased insurance with the reasonable of your relative or business colleague in your home country.
intention or likelihood of claiming.
You are not covered for
o. claims arising from your anxiety, stress, depression or any
a. the amount of the excess shown in the benefits table in
other mental or nervous disorder unless you provide a medical
respect of each claim unless a recovery can be made under the
certificate from a registered mental health professional stating
terms of the EHIC/GHIC or any other reciprocal agreement.
that this necessarily prevented you from travelling.
b. any directly or indirectly related claims if any of the following
p. the cost of your unused original tickets where our nominated
apply to you or a travelling companion at the policy start date and
emergency service or we have arranged and paid for you to come
each time you make arrangements for a trip:
home following curtailment of the trip. If however you have not
1. You/they were travelling against the advice of a medical
purchased a return ticket, we reserve the right to deduct the cost
practitioner or in order to get medical treatment abroad.
of an economy flight from any additional costs we have incurred
2. You/they have been diagnosed as having a terminal illness.
which are medically necessary to repatriate you to your home.
3. You/they are on a waiting list for surgery, treatment or
Please note that curtailment claims will be calculated from the
investigation at a hospital or are awaiting the results of
day you return to your home country or you are hospitalised
hospital tests or investigations
as an in-patient so that you lose the benefit of accommodation
Unless declared and accepted by us.
you have paid for, or being confined to your accommodation.
c. any treatment or surgery;
Your claim will be based solely on the number of complete nights’
i. which is not immediately necessary and can wait until
accommodation lost. In respect of travel expenses, we will pay
you return home.
for any additional costs but not for the loss of your pre-booked
ii. which in the opinion of our nominated emergency service
arrangements.
is considered to be cosmetic, experimental or elective.
q. no cover for the resumption of your trip once it has been
iii. carried out in your home country or more than 12 months
curtailed. There is no further cover once you have returned to
after the expiry of this insurance.
your home country.
d. any expenses incurred after the date which, in the opinion
Conditions of our nominated emergency service, you should be moved to
It is a requirement of this insurance that if you; an alternative facility or repatriated to your home country, but
a. (for cancellation) become aware of any circumstances which despite which advice, you decide not to be moved or repatriated.
make it necessary for you to cancel your trip, you must advise e. any expenses related to treatment or services provided by a
your tour operator or travel agent in writing within 48 hours. health spa, convalescent or nursing home or any rehabilitation
The maximum amount we will pay will be limited to the applicable centre unless agreed by our nominated emergency service.
cancellation charges at that time. f. any expenses incurred in England, Scotland, Wales or Northern
b. (for curtailment) wish to return home differently to your Ireland that are funded by, or are recoverable from, the health
original plans and claim any additional costs under this insurance, authority in your home country.
you must contact our nominated emergency service and obtain g. any expenses for treatment not related to the injury or illness
their agreement to the new arrangements. which necessitated your admittance to hospital.
Failure to do so will affect the assessment of your claim. h. normal pregnancy, without any accompanying accidental
bodily injury, illness or complication. This section is designed to
Please also refer to the general exclusions and conditions.
provide cover for unforeseen events, accidents and illnesses and
normal childbirth would not constitute an unforeseen event.
SECTION 2 EMERGENCY MEDICAL EXPENSES
i. exploratory tests unless they are normally conducted as a
PLEASE NOTE: This is a travel insurance policy and not private direct result of the condition which required referral to hospital.
medical insurance; so there is no cover for any medical j. claims related to manual labour unless declared to and accepted
expenses incurred in private facilities if medically capable by insurers.
public facilities are available. k. the additional costs of accommodation in a single or private
room, unless it is medically necessary or there is no alternative.
You are covered up to the amount shown in the benefits table
l. the costs of medication or treatment that you knew at the time
for the reasonable and necessary costs incurred as a result
of your departure would need to be continued during your trip.
of your unforeseen accidental bodily injury, illness, death or
m. the cost of work involving the use of precious metals in any
complications arising as a direct result of pregnancy during your
dental treatment.
trip in respect of:-
n. the provision of dentures, crowns or veneers.
a. emergency medical, surgical and hospital treatment and
o. the cost of your unused original tickets where our nominated
transportation. At the sole discretion of our nominated emergency
emergency service or we have arranged and paid for you to come
service, who reserve the right to make the final decision as to
home following curtailment of the trip. If however you have not
whether or not it is medically necessary, this also includes the
purchased a return ticket, we reserve the right to deduct the cost
cost of repatriation to your home country, by whatever means
of an economy flight from any additional costs we have incurred
deemed medically necessary. The cost of emergency dental
which are medically necessary to repatriate you to your home.
treatment to natural teeth is covered up to the amount shown
p. going against Foreign, Commonwealth and Development Office
in the benefits table provided that it is for the immediate relief of
(FCDO), government, local authority or medical advice relating to
pain only.
any infectious disease including Covid-19.
b. additional travel and accommodation expenses (on a bed and
q. any claim where the risk associated with bringing you home is
breakfast basis) to enable you to return home if you are unable
greater than the risk of you remaining in resort.
to travel as originally planned.
r. any claim where your return home would present unnecessary
c. additional travel and accommodation expenses (on a bed and
risk to other travellers.
breakfast basis) for;
s. any claim for medical fees and charges in excess of customary
i. a travelling companion to stay with you and
and reasonable levels of charging.
accompany you home, or
ii. a relative or friend to travel from your home country to PLEASE NOTE that it is essential under the terms of this
stay with you and accompany you home. insurance that:
d. returning your remains to your home or of a funeral in the a. in the event of any illness, injury, accident or hospitalisation
country where you die, up to the equivalent cost of returning involving anyone insured under this policy where the anticipated
your remains to your home country. costs are likely to exceed £500 (or the equivalent in local
e. with the prior agreement of our nominated emergency service, currency) you must notify our nominated emergency service. If
your necessary additional travel expenses to return home is not possible to notify them in advance because the condition
6requires immediate treatment to save life or limb our nominated SECTION 5 TRAVEL DELAY AND ABANDONMENT
emergency service must be contacted as soon as possible. Travel delay
Failure to do so will affect the assessment of your claim. You are covered up to the amounts shown in the benefits table
b. wherever possible you must use medical facilities that entitle if the arrival of the public transport on which you are booked to
you to the benefits of any reciprocal health agreement such as travel is delayed by at least 12 hours.
the EHIC in Europe and MEDICARE in Australia or the reciprocal
Abandonment
health agreement in New Zealand.
However if you are delayed on your outward journey from your
Important note on mobile phones home country such that you will arrive at your destination more
Mobile phones are convenient, but expensive. Even if you ask than 24 hours after the original scheduled arrival time and you
someone to call you back on your mobile phone, you may still choose to abandon your trip instead of a payment for delay you
have to pay the bill for the international element. You will also be are covered for the cost of the trip, up to the maximum claimable
charged for calls made on a mobile phone via a freephone number. under section 1 - cancellation or curtailment.
For these reasons we ask that wherever possible you contact
You are not covered
us from a landline. If it is absolutely essential that you do use a
a. for a claim caused by a strike if it had started or been
mobile phone, then we will consider reimbursing the charges to
announced before you arranged this insurance or booked your
a maximum of £50, if we believe they have been necessarily
trip, whichever is the later.
incurred.
b. if you fail to check-in on time.
Please also refer to the general exclusions and conditions. c. if transport services are withdrawn as the result of a
recommendation or instruction from the Civil Aviation Authority,
SECTION 3 HOSPITAL STAY BENEFIT Port Authority or similar body.
You are covered for the amount shown in the benefits table d. for the amount of the excess shown in the benefits table in
for each night spent receiving in-patient hospital treatment respect of each claim for abandonment.
outside of your home country that is covered under section 2 - e. to claim under this section if you have claimed under section
emergency medical expenses. 6 - missed departure, from the same cause.
Please also refer to the exclusions and conditions relating f. if your flight/train/sailing was cancelled by your transport
to section 2 - emergency medical expenses and the general provider;
exclusions and conditions. g. if you are abandoning your trip as a result of any epidemic or
pandemic as declared by the World Health Organisation (WHO);
SECTION 4 PERSONAL ACCIDENT h. if you are abandoning your trip due to the Foreign,
You are covered for the amount shown in the benefits table Commonwealth and Development Office (FCDO), government or
if you have an accident whilst you are on your trip which is the local authority advice relating to any infectious disease including
sole and independent cause of your death, permanent total Covid-19.
disablement, loss of sight or loss of limb(s) within 12 months of Please also refer to the general exclusions and conditions.
the accident.
If you are aged under 16 at the date of the accident, the amount SECTION 6 MISSED DEPARTURE
you are covered for in the event of your death is shown in the You are covered up to the amount shown in the benefits table
benefits table. for necessary additional travel and accommodation expenses
Payment under this section in respect of all the consequences (on a bed and breakfast basis) that you incur in reaching your
of an accident shall be limited in total to the amount shown in the destination if you arrive at any departure point shown on your
benefits table. pre-booked itinerary too late to board the public transport on
In the event of your death within 12 months of the accident, the which you are booked to travel as a result of;
total payment will be limited to the amount shown for death. a. the failure of public transport, or
“Permanent total disablement” means that for the twelve b. a road traffic accident or vehicle breakdown delaying the
months following your accident you are totally unable to work in vehicle in which you are travelling.
any and every occupation and at the end of that time there is no
You are not covered
prospect of improvement.
a. for a claim caused by a strike if it had started or been announced
“Loss of limb(s)” means physical loss of a hand or foot or complete
before you arranged this insurance or booked your trip, whichever
loss of use of a hand, arm, foot or leg.
is the later.
“Loss of sight” means total and permanent loss of sight which
b. to claim under this section if you have claimed under section
shall be considered as having occurred;
5 - travel delay, from the same cause.
a. in both eyes if your name has been added to the Register of
c. for any claim for more than the cost of the original booked trip.
Blind Persons on the authority of a fully qualified ophthalmic
d. for any claim due to any epidemic, or pandemic as declared by
specialist, or
the World Health Organisation (WHO);
b. in one eye if the degree of sight remaining after correction is
e. for any claim due to the Foreign, Commonwealth and
3/60 or less on the Snellen scale.
Development Office (FCDO), government or local authority
You are not covered for advice relating to any infectious disease including Covid-19.
a. claims arising out of manual labour.
Conditions
b. a “permanent total disablement” claim if at the date of the
It is a requirement of this insurance that you must:-
accident you are over the age of 65 years and are not in full time
a. have planned to arrive at your departure point in advance
paid employment.
of your earliest scheduled check-in time and provide a written
c. the contracting of any disease, illness and/or medical condition.
report from the carrier, police or relevant transport authority
d. the injection or ingestion of any substance.
confirming the delay and stating its cause.
e. any event which directly or indirectly exacerbates a previously
b. obtain a report from repairers if your claim is because of
existing physical bodily injury.
breakdown or accident to your car.
f. more than one of the benefits relating to the same injury.
Please also refer to the general exclusions and conditions.
Special condition relating to section 4 - personal accident
The death benefit will be paid to the deceased person’s estate.
Please also refer to the general exclusions and conditions.
7SECTION 7 HIJACK samples, tools of trade and any other items used in connection
You are covered up to the amounts shown in the benefits table with your business, trade, profession or occupation.
if the aircraft on which you are travelling as a passenger or the Please also refer to the special exclusions and conditions shown
crew of the aircraft are hijacked. below and to the general exclusions and conditions.
You are not covered for claims arising from you, or your business
connections having been or being engaged in illegal activities that SECTION 9 PERSONAL MONEY
could reasonably be expected to increase the risk of hijack. Cover under this section starts at the time of collection from the
bank, or 72 hours prior to departure, whichever is the later.
Please also refer to the general exclusions and conditions.
You are covered up to the amount shown in the benefits table
SECTION 8 BAGGAGE for loss or theft of personal money.
You are covered up to the amounts shown in the benefits You are not covered for
table, after making reasonable allowance for wear, tear and a. the amount of the excess shown in the benefits table in respect
depreciation for the loss or theft of, or damage to; of each claim.
a. your baggage, b. loss or theft from an unattended motor vehicle at any time.
b. your valuables. c. more than the amount shown in the benefits table in respect of
We may at our option replace, reinstate or repair the lost or cash carried by you whoever it may belong to.
damaged baggage. d. any loss resulting from shortages due to error, omission or
You are also covered up to the amount shown in the benefits depreciation in value or variations in exchange rates.
table in respect of emergency purchases for the cost of buying e. loss or theft of personal money whilst unattended unless
necessary items (for example clothing, medication and toiletries) locked in a hotel safe (or equivalent facility) or locked in your
if you are deprived of your baggage for more than 12 hours after private accommodation.
arrival at your outbound destination. You must provide receipts Please also refer to the special exclusions and conditions
for the items that you buy. If your baggage is permanently shown below and to the general exclusions and conditions.
lost, any amount that we pay for emergency purchases will be
deducted from the total claim. SECTION 10 LOSS OF PASSPORT
You are not covered for You are covered up to the amount shown in the benefits
a. the amount of the excess shown in the benefits table in table following loss or theft of your passport for any additional
respect of each claim, except for emergency purchases. necessary travel and accommodation costs, including the cost
b. more than the amount shown in the benefits table for any one of any emergency passports, visas or permits incurred to enable
item, pair or set in respect of baggage and valuables. you to continue your trip or return to your home country.
c. any additional value an item may have because it forms part of You are not covered for
a pair or set. a. loss or theft from an unattended motor vehicle at any time or
d. baggage stolen from an unattended motor vehicle between from baggage whilst in transit unless you are carrying it
the hours of 8 p.m. and 8 a.m. or, if the theft occurs at any other b. the cost of a permanent replacement for the passport itself.
time of day, unless the vehicle is being used for travel between
different points of overnight accommodation. Please also refer to the special exclusions and conditions shown
e. loss or theft of or damage to valuables whilst they are below and to the general exclusions and conditions.
unattended unless locked in a hotel safe (or equivalent facility) or Special exclusions applicable to sections 8, 9 and 10
locked in your private accommodation. You are not covered for
f. breakage of fragile articles unless caused by fire or by an accident a. loss or theft of anything left unattended in a public place,
to the aeroplane, ship or vehicle in which they are being carried. including on a beach.
g. loss or theft of or damage; b. loss or theft of valuables, personal money, passport and any
i. to household goods, bicycles, waterborne craft and item unless reported to the police within 24 hours of discovering
their fittings of any kind. the loss, or as soon as possible after that, and a written report
ii. to motor vehicles, trailers or caravans or any fixtures, obtained in the country where the incident occurred.
fittings or accessories therein or thereon. c. loss of bonds or securities of any kind.
iii. to watersports and ski equipment. d. delay, detention, seizure or confiscation by customs or other
iv. to contact lenses, dentures and hearing aids. officials.
v. to baggage in transit unless reported to the carrier as soon
as possible and a written Property Irregularity Report is Special conditions applicable to sections 8, 9 and 10
obtained. It is a requirement of this insurance that you must:
vi. mobile phones, computers and/or accessories a. in the event of a claim,
(including games and games consoles [but not including i. provide receipts or other documentation to prove
handheld games consoles], PDA’s, personal organisers, ownership and value, especially in respect of valuables
laptops and electronic navigation equipment) and and
televisions. ii. retain any damaged items for our inspection.
b. take care of your property at all times and take all practical steps
PLEASE NOTE THAT THESE ITEMS CAN OFTEN BE INSURED to recover any item lost or stolen. Failure to exercise all reasonable
ON A HOUSEHOLD POLICY ALL RISK SECTION WHERE care may result in your claim being reduced or declined.
THE FULL VALUE MAY BE COVERED WORLDWIDE 365 DAYS Please also refer to the general exclusions and conditions.
A YEAR.
vii. to baggage sent by post, freight or any other SECTION 11 PUBLIC LIABILITY
form of unaccompanied transit. You are covered up to the amount shown in the benefits table
viii. to sports clothes and equipment whilst in use. (inclusive of legal costs and expenses), incurred with our written
ix. caused by moth or vermin or by gradual wear and tear consent, if you are held legally liable to pay as compensation for
in normal use. any claim or series of claims arising from any one event or source
x. caused by any process of cleaning, repairing or restoring. of original cause if you are held legally liable for causing;
xi. caused by leakage of powder or fluid from containers a. accidental bodily injury to a person, and/or
carried in your baggage. b. accidental loss of or damage to material property (property
h. mechanical or electrical breakdown. that is both material and tangible).
i. loss, theft or damage to business equipment, business goods,
8You are not covered for c. hurricane, storm or other natural disaster that threatens your
a. the amount of the excess shown in the benefits schedule in safety such that official evacuation orders are issued or that the
respect of each claim. pre-booked accommodation is rendered uninhabitable.
b. any liability for; d. civil unrest, rebellion or war directly affecting the area where
i. accidental bodily injury of any person who is your you are.
relative, a travelling companion, or under a contract of You are not covered for
employment, service or apprenticeship with you when the a. your own decision not to stay in your pre-booked
accidental bodily injury arises out of and in the course of accommodation when official directives from local or national
their employment to you. authorities state that it is safe and acceptable to do so, unless the
ii. loss or damage to property belonging to or held in trust Foreign & Commonwealth Office deem otherwise.
by or in the custody or control of you other than temporary b. any costs, expenses or compensation payable by or recoverable
accommodation occupied by you in the course of from a tour operator, airline, hotel or other service provider.
the journey. c. any extra costs incurred for accommodation or transport of a higher
iii. accidental bodily injury or damage caused directly standard or fare category than that which you originally booked.
or indirectly in connection with the ownership, possession d. any expenses that would normally have been incurred during
or use by you (or on your behalf) of any you of aircraft, your trip such as food and drink.
hovercraft, watercraft (other than non-mechanically e. any claim where you were travelling against the advice of
powered watercraft less than 30 feet in length used the Foreign & Commonwealth Office or other local or national
on inland waters), mechanically propelled vehicles authorities.
(other than golf buggies used on golf courses and not f. any claim where the circumstances giving rise to the claim
on public roads), firearms (other than sporting guns). were a matter of public knowledge prior to your departure for
iv. accidental bodily injury caused directly or indirectly that area.
in connection with the ownership, possession or occupation
of land or buildings, immobile property or caravans or Conditions
trailers, any wilful or malicious act, carrying on of any trade, It is a condition of this insurance that before any claim may be
business or profession, any racing activity. considered under this section;
v. fraudulent, dishonest or criminal acts of you or any person a. you must provide a statement from the appropriate local
authorised by you. authority and/or accommodation provider confirming the
vi. any claim resulting from venereal disease, sexually reason, nature and duration of the catastrophe leading to a claim
transmitted diseases, infection with the Human under this section.
Immunodeficiency Virus (HIV) or Acquired Immune b. you must notify our nominated emergency service and obtain
Deficiency Syndrome (AIDS) or AIDS Related Complex their prior authority before you make any arrangements to
(ARC) howsoever this syndrome has been acquired or may return home early.
be named. Please also refer to the general exclusions and conditions.
vii. any claim assumed by you under any contract or agreement
unless such liability would have attached in the absence SECTION 13 LEGAL EXPENSES
of such contract or agreement. You are covered up to the amount shown in the benefits table
viii. punitive or exemplary damages. for legal costs and expenses incurred in pursuit of a claim for
Conditions compensation or damages from a third party who causes your
a. you or your legal representatives will give us written notice death or accidental bodily injury or illness during your trip
immediately if you have received notice of any prosecution or Where there are two or more persons insured by this policy,
inquest in connection with any circumstances which may give then the maximum amount we will pay for all such claims shall
rise to liability under this section. not exceed £50,000. Legal Expenses provider offers 30 minutes
b. no admission, offer, promise, payment or indemnity shall be free advice, and are contactable as follows: Slater & Gordon LLP,
made by or on behalf of you without our prior written consent. 58 Moseley Street, Manchester, M2 3HZ. Telephone: 0161 228
c. every claim notice, letter, writ or process or other document 3851 Fax: 0161 909 4444. Open Monday to Friday 9am-5pm
served on you shall be forwarded to us immediately upon receipt. Definitions applicable to this section
d. we shall be entitled to take over and conduct in your name the Legal expenses means;
defence or settlement of any claim or to prosecute in your name a. fees, expenses and other disbursements reasonably incurred
for our own benefit any claim for indemnity or damages against (as determined by our legal counsel) by a legal representative
all other parties or persons. in pursuing a claim or legal proceedings for damages and/
e. we may at any time pay you in connection with any claim or series or compensation against a third party who has caused your
of claims the sum insured (after deduction of any sums already paid accidental bodily injury, death or illness.
as compensation) or any lesser amount for which such claim(s) b. fees, expenses and other disbursements reasonably incurred
can be settled. Once this payment is made we shall relinquish the (as determined by our legal counsel) by a legal representative in
conduct and control and be under no further liability in connection appealing or resisting an appeal against the judgement of a court
with such claim(s) except for the payment of costs and expenses tribunal or arbitrator.
recoverable or incurred prior to the date of such payment. c. costs that you are legally liable for following an award of costs
by any court or tribunal or an out-of-court settlement made in
Please also refer to the general exclusions and conditions. connection with any claim or legal proceedings.
Legal representative means a solicitor, firm of solicitors, lawyer,
SECTION 12 CATASTROPHE COVER or any appropriately qualified person, firm or company, appointed
You are covered up to the amount shown in the benefits table by us to act on your behalf.
in respect of necessary additional travel and accommodation
expenses incurred in the event that you are forced to move from You are not covered for
pre-booked accommodation within a 20 mile radius to continue a. the amount of the excess shown in the benefits schedule in
your trip or, if the trip cannot be continued, to return home as a respect of each claim.
result of; b. any liability for;
a. fire, lightning or explosion rendering the pre-booked i. any claim reported to us more than 12 months after the
accommodation uninhabitable. beginning of the incident which led to the claim.
b. local medical epidemic or directive from the responsible ii. legal expenses incurred in the defence against any civil
government or local authority directly affecting the area where claim or legal proceedings made or brought against you.
the pre-booked accommodation is. iii. legal expenses incurred before receiving our prior written
9approval, unless such costs would have been incurred between the hours of 9 p.m. and 8 a.m. or, if stolen at any other
subsequently to our approval. time, unless they were forcibly removed whilst locked either
iv. legal expenses incurred in connection with any criminal or inside the vehicle or to a purpose designed ski rack.
wilful act committed by you. c. damage to ski equipment whilst in use for race training or racing.
v. legal expenses incurred for any claim or legal proceedings d. your damaged ski equipment unless returned to the United
brought against; Kingdom for our inspection.
a. a travel agent, tour operator, carrier, insurer or their agent, or e. loss or theft of ski equipment not reported to the police within
b. us, you, or any company or person involved in 24 hours of discovering the loss or as soon as possible after that
arranging this policy. and a written report or reference obtained in the country where
vi. fines, compensation or other penalties imposed by a court the incident occurred.
or other authority. f. loss or theft of, or damage to, ski equipment whilst in transit unless
vii. legal expenses incurred after you have not accepted an reported to the carrier and a Property Irregularity Report obtained.
offer from a third party to settle a claim or legal proceeding g. loss or theft of, or damage to, ski equipment over 5 years old.
where the offer is considered by all parties to be reasonable h. loss or damage caused by wear and tear, depreciation (loss in value)
or you not accepting an offer from us to settle a claim. atmospheric or climatic conditions, moth, vermin, any process of
viii. legal expenses which we consider to be unreasonable cleaning, repairing or restoring, mechanical or electrical breakdown.
or excessive or unreasonably incurred (as determined by i. loss or damage to due delay, confiscation or detention by
our legal counsel). customs or other authority.
ix. actions between individuals named on the schedule.
Special conditions applicable to section 14
x. legal expenses incurred in pursuing any claim for
a. the maximum we will pay for any one article, pair or set of
compensation against the manufacturer, distributor or
articles is the proportion of original purchase price shown below
supplier of any drug, medication or medicine.
or the ‘maximum per item’ limit shown in the benefits table,
Conditions whichever is the less.
a. written consent must be obtained from us prior to incurring legal b. in the event of a claim you must;
expenses. This consent will be given if you can satisfy us that; i. provide receipts or other documentation to prove ownership
i. there are reasonable (as determined by our legal and value, especially in respect of valuables, and
counsel) grounds for pursuing or defending the claim ii. retain any damaged items for our inspection
or legal proceedings, and c. take care of your property at all times and take all practical steps
ii. it is reasonable (as determined by our legal counsel) to recover any item lost or stolen. Failure to exercise all reasonable
for legal expenses to be provided in a particular case. care may result in your claim being reduced or declined.
The decision to grant consent will take into account the
opinion of your legal representative as well as that of our Age of equipment Proportion of original purchase price
own advisers. We may request, at your own expense,
Up to 1 year 85%
an opinion of counsel as to the merits of the claim or legal
Up to 2 years 65%
proceedings. If the claim is admitted, your costs in obtaining
Up to 3 years 45%
this opinion will be covered by this policy.
Up to 4 years 30%
b. all claims or legal proceedings including any appeal against
Up to 5 years 20%
judgement resulting from the same original cause, event, or
Over 5 years NIL
circumstance, will be regarded as one claim.
c. if you are successful in any action, any legal expenses provided Please also refer to the general exclusions and conditions.
by us will be reimbursed to us.
d. we may at our discretion assume control at any time of any SECTION 15 SKI PACK
claim or legal proceedings in your name for damages and or You are covered up to the amounts shown in the benefits table
compensation from a third party. for the proportionate value of any ski pass, ski hire or ski school
e. we may at our discretion offer to settle a claim with you instead fee that you are unable to use following;
of initiating or continuing any claim or legal proceedings for a. accidental injury or sickness that prevents you from skiing, as
damages and or compensation from a third party, and any such certified by a medical practitioner, or
settlement will be full and final in respect to the claim. b. loss or theft of your ski pass.
f. we may at our discretion offer to settle a counter-claim against
You are not covered for
you instead of continuing any claim or legal proceedings for
a. the amount of the excess shown in the benefits table for each
damages and or compensation from a third party.
claim.
Please also refer to the general exclusions and conditions b. loss or theft of ski pass not reported to the police within 24
hours of discovering the loss or as soon as possible after that and
SECTION 14 SKI EQUIPMENT a written report or reference obtained in the country where the
You are covered up to the amounts shown in the benefits incident occurred.
table, after making reasonable allowance for wear, tear and
Please also refer to the general exclusions and conditions.
depreciation and subject to the special condition shown below for;
a. loss or theft of, or damage to ski equipment owned or borrowed
SECTION 16 PISTE CLOSURE
by you.
Valid for the period you are skiing north of the earths equator
b. loss or theft of, or damage to ski equipment hired by you.
between 1st January and 30th April, or south of the earths
c. the cost of necessary hire of ski equipment following;
equator between 1st June and 31st October and at a destination of
i. loss or theft of, or damage to, your ski equipment
higher than 1600 metres above sea level.
insured by us, or
ii. the delayed arrival of your ski equipment, subject to you You are covered for the daily amount shown in the benefits
being deprived of their use for not less than 12 hours. table for each 24 hour period that it is not possible to ski because
all pistes are closed due to a complete lack of snow, adverse
We may at our option replace, reinstate or repair the lost or
conditions or avalanche danger in your pre-booked trip resort, up
damaged ski equipment.
to the total amount shown either;
You are not covered for a. for the costs you have paid for travel to an alternative resort
a. the amount of the excess shown in the benefits table for each including the necessary additional cost of a ski pass, or
claim other than claims for hire costs. b. a compensation payment to you after you return where no
b. ski equipment stolen from an unattended motor vehicle alternative is available.
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