Staying safe and well this winter - Advice for winter (2021/22) www.bewinterwell.co.uk - Doncaster CCG
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Staying safe and
well this winter
Advice for winter (2021/22)
www.bewinterwell.co.uk
We all know the mental and physical benefits we can get from
being active, but it can sometimes be difficult to motivate
ourselves. Here’s 5 top tips to help keep you moving this winter:
1 MAKE A PLAN
Planning when and how you will be active can really help you to stick to it.
You could start by selecting one day a week to walk to where you need
to go rather than taking the bus or car.
2
JOIN A LOCAL GROUP
There are lots of groups across Doncaster who get together to enjoy activities
such as exercise classes, organised walks and community litter picks – many
people get involved for the social side as well as an opportunity to stay active.
3
CHECK THE WEATHER BEFORE LEAVING THE HOUSE
Dress suitably in warm clothes, a waterproof jacket and shoes with a good grip.
4
TAKE A FULLY-CHARGED MOBILE PHONE WITH YOU
It might also be a good idea for you to let a friend or family member
know where you’re going and when you’ll be home.
STAY ACTIVE AT HOME
5
There’s lots you can do to stay active at home too.
Visit our website for some ideas.
To find out more about Get Doncaster Moving,
visit: www.getdoncastermoving.org or email us at:
getdoncastermoving@doncaster.gov.uk
Living alongside covid means...
Advice for those who are
doing the right thing Clinically Extremely Vulnerable
make safer choices
Get vaccinated. The Department of Health and
Social Care (DHSC) has made
the decision to end the national
Test for coronavirus. shielding programme.
Many people who are Clinically
Extremely Vulnerable may be
Stay home when looking for advice and guidance
you feel unwell. this winter. For the latest FAQs
and information you can visit:
www.doncaster.gov.uk/covid
Help contact tracing www.doncaster.gov.uk/cev
teams when asked.
Hi, my name is Dr Rupert
Suckling and I am the Director
of Public Health in Doncaster.
You may have read or seen in the news over illnesses together with pent-up demand
the last few months that we’re expecting on the health and care service are the big
a tough winter ahead – but what does that challenge. With this in mind, I’d encourage
really mean? everyone to get the flu jab. This not only
helps to protect ourselves but also helps to
This time last year we were preparing
protect vulnerable people and our NHS.
ourselves for a winter largely focused on
managing the threat of Coronavirus within Of course there are other incidents that
our community. Due to the incredible may need responding to – the flooding
vaccination development and roll-out, we’re in Doncaster, which affected so many
in a much better situation than we were residents last January, and two years ago,
12 months ago, but our rates of COVID-19 for instance – but as a council we’re well
remain high both locally and nationally. prepared to support communities through
any eventuality.
The vaccines continue to take the strain
and are allowing us to return to normal life, Winter can be a difficult time for many.
but as the weather gets colder and we mix We are here to support you through the
indoors more, we need to do all we can to coming months, whether that is with
contain the spread of the virus as much as healthcare advice, financial support or
possible. That includes: gritting the roads so we can get to work and
education safely. This booklet should help
• Getting the vaccine you find information on support networks,
(or booster jab if you’ve been invited) wellbeing and remaining safe and
• Wearing face coverings in well this winter.
busy indoors locations
Hopefully this winter will be a lot more
• Trying to ventilate rooms as much ‘normal’ than the last one, but we can
as possible when mixing with others only be sure of that by continuing to make
• Maintain personal hygiene the right choices and keeping the whole
such as regular hand washing community safe.
• Self-isolating when ill Let’s keep going and together,
we can do it for Doncaster.
Whilst Coronavirus is of course a key area of
focus in the coming months, it’s important to
Thank you.
say that we will be supporting Doncaster and
our residents through winter as a whole and
not just COVID. We know that other seasonal
Dr Rupert Suckling
Director of Public Health
This winter it’s never Flu - not to be sniffed at!
been more important to In a normal winter flu causes around
11,000 deaths across England. If you are
look after your health eligible for a flu jab, please get one as
soon as you can. To reduce the risk of
Because of the restrictions under the spreading flu, wash your hands regularly,
coronavirus pandemic last winter there use tissues to sneeze and cough into and
wasn’t much flu circulating, but we’re then bin them immediately.
expecting high levels this year as more
people return to their places of work This year, vaccinations are being offered
and they mix more in social groups. to everyone over the age of 50, along with:
Together with rising cases of COVID-19, • All children aged two and three and all
we could see higher levels of flu in the primary and secondary school children up
coming months which is why it’s vital for to Year 11 - with a free painless nasal spray
eligible people to get vaccinated. • Those aged six months to under 50 years in
clinical risk groups
Spending more time indoors over the cold
winter months means it’s easier to pass • Pregnant women
the flu and Coronavirus on from person to • People in residential care
person when they are released into the air • Paid or unpaid carers
on the breath of someone who’s infected,
and especially if they sing, • Close contacts of people with weakened
shout or sneeze. immune systems
• Health and care staff
The flu vaccination is free from your GP,
Have a well winter! midwife or school. Pharmacies can also book
you in. If you’re not in any of the groups listed
Lots of tips and advice to help you, but you want the flu jab, you can usually get
your family and your friends choose one at a pharmacy for a small charge.
the right services and stay well this
winter can be found at: Boost your Coronavirus protection
www.bewinterwell.co.uk
Everyone over the age of 50 and younger
adults with health conditions are also being
invited for a COVID booster jab. This is a third
Medication dose of the vaccine which is given no sooner
than six months after the second and helps to
If you take regular medication, it’s further top-up immunity for more vulnerable
important to ensure you have enough people. Unfortunately, Coronavirus is still
in case you can’t leave the house for with us, so we urge you to get this extra
whatever reason in the winter. Make protection from serious illness.
sure you order enough medication It’s perfectly safe to have the COVID booster
to last, especially this year when jab and flu vaccine at the same time.
the Christmas and New Year bank In Doncaster there are still lots of people
holiday periods are longer than who’ve not yet come forward for a first
usual. In the event that you do run COVID vaccine and others who’ve not
out of prescribed medication, please returned for their second. The offer remains
contact your local pharmacist or on the table, so please take the opportunity
NHS 111 who should be able to to help defend yourself and those around
assist with an emergency supply. you against this deadly virus.
Managing your illness at home. Supporting vulnerable people
Every winter there’s an increase in
If you start to feel unwell during the winter
people needing hospital treatment. The
months, don’t wait until it gets more serious.
cold weather coupled with respiratory
Think carefully about the help you might
illness, from the common cold to chronic
need and choose the right service.
conditions like asthma or COPD, can prompt
Pharmacies offer a wide range of services care needs that impact on the frailty of
and expert advice as well as over-the- older people.
counter medicines such as paracetamol
If you know someone who is frail or elderly
or ibuprofen which you may find useful
or has an existing health problem and they
to manage your illness at home and avoid
are feeling unwell, encourage them to
contacting your local practice.
seek early advice, go to their local pharmacy
Find information about pharmacy services
or phone their local practice before the
on our website: www.doncasterccg.nhs.uk
issue escalates.
You can talk to NHS 111, use the NHS 111
Please keep an eye on your elderly friends
online symptom checker: 111.nhs.uk
and relatives even if they remain well during
Urgent care and hospitals the winter months, they may welcome other
support to help keep their independence and
Think carefully about the service you prevent social isolation. Visit:
choose. Don’t use the Emergency www.ageuk.org.uk/doncaster
Department for minor conditions that We are seeing an increase in the number
could be treated elsewhere. You should of children under two being admitted to
only call 999 for an ambulance or go to hospital with a contagious respiratory virus
the Emergency Department in the case of that infects the lungs and affects breathing.
a serious life-threatening illness or injury. You can contact any of the services
If you need urgent healthcare in Doncaster, described above if you’re worried and
there are lots of options, 24 hours a day, need urgent attention.
seven days a week, even over Christmas You can also find clear information
and New Year. and expert advice through the
For less urgent situations, your surgery may Healthier Together website, where
offer a phone or video consultation which health professionals from across
can prevent an unnecessary visit in bad South Yorkshire help pregnant women
weather or if you’re not feeling well enough and parents understand the risks of
to travel. You may be offered an appointment winter respiratory illnesses, recognise
or consultation in the evening or at the the signs and symptoms, and seek
weekend but if you’re assessed as needing a the right support. Visit:
face-to-face appointment you will get one. www.sybhealthiertogether.nhs.uk
If you think you need a doctor or nurse and
can’t get an urgent appointment, call the
Same Day Health Centre: 0300 123 3103
If you need an urgent appointment during
the night, call: 0300 123 9990
The Minor Injuries Unit at Montagu Hospital
in Mexborough is also open 9am to 9pm
daily except 25 December.
If you’re not sure what to do, call 111
or visit: 111.nhs.uk at any time of the
day or night for the right advice.
Energy Advice Grants and Financial
If you are worried about paying your fuel Help Available
bills, you are not alone. Millions of people
in England live in cold homes and this Boiler on Prescription Grant
is something we are trying to tackle in As a homeowner, if your boiler does
Doncaster. not work properly or is broken and you
experience ill health, you might be able
Find out if you can get a discount on your to get central heating installed.
energy bill - if you are on a low income or
The following are a list of the conditions
on benefits you might be able to get extra
that apply: Chronic heart condition,
support. For more information visit:
stroke, cancer and complex conditions
www.ofgem.gov.uk/information-consumers
who don’t have the finances to replace/
If you are worried about paying your next repair a faulty central heating system
energy bill, visit: or install it for the first time.
www.citizensadvice.org.uk/consumer/energy
Each case must be assessed by
the council’s Energy Team.
Call: 01302 737053, or email:
Spotting the signs of a cold home energy.team@doncaster.gov.uk
The signs of a cold home are not always easy
to see. If you are concerned about yourself Affordable Warmth (ECO Scheme)
or someone you know, here are some of the Partially funded insulation and heating
signs of a cold home: upgrades may be available under the
• It feels cold inside - do you keep a coat Energy Company Obligation (ECO)
on when you are in this house? scheme. A free survey is required first,
to understand what is required and to
• Damp patches on walls
confirm eligibility. For more information,
• Condensation on the windows/windowsills please visit:
• Draughts through windows/doors/floors www.ofgem.gov.uk
• Blocked vents – to stop cold getting in /environmental-programmes/eco/
support-improving-your-home
• No (or not using) central heating
• Safety issues – overloaded sockets,
exposed wires, clothes and furnishings
too close to fires/heaters Heat your home
• Heating just one room in the house If you’re not very mobile, are 65 or over,
or have a health condition, such as
• Struggling to keep warm - are there heart or lung disease, heat your home
blankets or hot water bottles by the to at least 18C. The recommended
chair they sit in? temperature in your living room is 21C.
• Eating habits – wrappers and empty cans
and no evidence of proper hot meals Try and keep warm
Use a hot water bottle or electric
blanket to keep warm in bed – but do
not use both at the same time. You can
also use blankets and wear appropriate
layers of clothing.
Keep out draughts
Draw curtains at dusk and keep doors
closed to block out draughts.
Live Inclusive Local Authority Delivery Scheme (LAD)
A scheme called Recharge is available from Local Authorities are able to improve the
Live Inclusive which could help you make energy of homes that are on a low household
different choices when it comes to your bills income. Measures include, external, internal,
and in time, save you money. Anyone with cavity wall and loft insulation.
a disability or long term health condition For more information, please contact
can apply. You do not need to be registered the councils Energy Team:
disabled and it can be a self-diagnosed 01302 737053
condition which could be physical or hidden. energy.team@doncaster.gov.uk
Some of the benefits are:
• You can receive 8 free LED energy Warm Home Discount
saving bulbs (potential saving of You could get £140 off your electricity bill for
£108.84 per year). winter 2021 to 2022 under the Warm Home
• Help you find the most appropriate Discount Scheme. The money is not directly
method of bill payment. paid to you - it’s a one-off discount on your
• Help you budget your finances electricity bill, between October and March.
so you can pay your bills. www.gov.uk/the-warm-home-discount-scheme
0800 731 0214
• Carry out small draught proofing
measures where appropriate.
www.liveinclusive.co.uk Winter Fuel Payments
01302 592400 If you were born on or before 26 September
email enquiries@liveinclusive.co.uk 1955 you could get between £100 and £300
to help you pay your heating bills. This is
Help to Heat Scheme known as a ‘Winter Fuel Payment’. You will
This grant is available to those not on a get your Winter Fuel Payment automatically
means tested benefit. As part of the current (you do not need to claim) if you’re eligible
Energy Company Obligation (ECO), the and get either the state pension or another
council is able to set a local criteria for social security benefit (not including
homeowners and private rented tenants Housing Benefit, Council Tax Reduction,
who would be classed as living in fuel Child Benefit or Universal Credit) Visit:
poverty/ on low income: www.gov.uk/winter-fuel-payment
0800 731 0160
• Less than £1484 per month household
income once the mortgage or rent has
been paid Cold Weather Payment
• Vulnerable to the effects of living in a You may get a Cold Weather Payment if you
cold home. are getting certain benefits or support for
mortgage interest. You will get a payment
Under this scheme both insulation and if the average temperature in your area is
heating can be partially funded, but first recorded as, or forecast to be, zero degrees
requires a free survey to establish what is Celsius or below for 7 days in a row. You’ll
required and to confirm eligibility. Visit: get £25 for each 7 day period of very cold
www.doncaster.gov.uk weather between 1 November and 31 March.
/services/housing/local-authority-flexible- Find out more information at:
eligibility-statement-of-intent www.gov.uk/cold-weather-payment
Looking after your mental health and wellbeing
If you’re feeling low or depressed due to the dark nights and cold wet weather, or
stressed and anxious, help is at hand! The Improving Access to Psychological Therapies
(IAPT) team in Doncaster is encouraging people 18 and over to get in touch.
The IAPT service is run by Rotherham Doncaster
and South Humber NHS Foundation Trust –
known as RDaSH for short – provides a range The Health Bus is back
of ‘talking’ therapy support to help people If you have a minor ailment or illness
manage their mental health and improve that’s been troubling you and the
their wellbeing. Health Bus is your neighbourhood,
The team offer free NHS counselling and come and drop-in to see a GP.
cognitive behaviour therapies to help people No appointment needed.
cope with and manage a range of mental health The Health Bus service makes stops
problems including depression, anxiety, low in communities so that everyone,
mood, low self-esteem, post-traumatic stress regardless of whether you’re registered
disorder and obsessive compulsive disorder. with a local GP practice or not, can
Services are delivered in a range of ways to suit access high quality healthcare.
the patient, from face to face to telephone and
video calls. To get help residents can either NEW locations for the Health Bus:
refer themselves by visiting: iapt.rdash.nhs.uk • Doncaster Market
or call: 01302 565556
• King Chambers
RDaSH has a Crisis Team for anyone really ill • Rossington Miners Welfare
with their mental health who can be contacted
• Asda Carcroft
24/7 on Freephone 0800 804 8999
• Morrisons York Rd
RDaSH also works with Doncaster’s People
Focussed Group to deliver a Safe Space, for • Lakeside Shopping Outlet Village
people needing other types of support to The team are continuously seeking
help with their mental health. alternative approaches for residents
There’s also services for children and young across Doncaster and will post any new
people who are struggling with their mental or additional services along with regular
health. More information is on a dedicated updates on the dates and times for each
website for children, young people and Health Bus location via our website and
their parents at: camhs.rdash.nhs.uk social media channels:
or they can call: 01302 796191 Facebook (@Primary Care Doncaster)
and Twitter (@GPFedDoncaster) or visit:
Remember help is always available to support
www.primarycaredoncaster.co.uk
residents at their time of mental health need.
/services/health-bus/
If you are suffering with your mental health,
you are not alone. Call the experts for help
and support. They are there and waiting to help.
Social isolation
Social isolation and loneliness can affect people of all ages, at any point in their lives,
and it can bring with it a range of challenges that can be difficult to overcome.
However, as the winter months draw nearer, Through our range of partners,
the adverse weather conditions the SIA can offer access to:
and shorter days can often exacerbate
• Support packages to combat poor mental
and compound these feelings.
and physical health and wellbeing.
In 2020/21, over 7% of the adult • Befriending sessions online and
population in Great Britain face-to-face.
(almost 3.7 million people) stated
that they felt lonely ‘often’ or ‘always’.1 • Substance misuse advice and
rehabilitation programmes.
Loneliness is different from being alone;
• Social welfare advice, and support.
someone can be surrounded by people,
they can even be an outgoing person, yet • A range of engaging physical activities,
feel lonely and not fully connected to the social, recreational, cultural, and creative
people they are with. programmes.
For those that are socially isolated, the • Local food and hygiene banks
withdrawal from society is not usually to tackle food and hygiene poverty.
something they have chosen – several • Social prescribing programmes.
factors may have resulted in it, including • Community-led and peer support
bereavement, unemployment, domestic programmes.
violence, or physically not being able to
• Volunteering opportunities.
leave the house.
• Access to other agencies to support
As being socially isolated and experiencing complex needs.
loneliness can negatively impact both our
mental and physical health and wellbeing, For further information, please contact the
it is important to keep an eye on our loved Social Isolation and Loneliness Alliance on:
ones and neighbours, especially during the 01302 430322
winter months.
If you, or someone you know,
is experiencing social isolation
and loneliness and would like
to connect with people in your
community, Doncaster’s Social
Isolation and Loneliness Alliance
(SIA) may be able to assist.
The SIA is a group of voluntary,
community and faith sector (VCFS)
organisations that are working
together, throughout Doncaster,
to help anyone who is experiencing
social isolation and loneliness.
Office for National Statistics, Mapping loneliness
1
during the coronavirus pandemic, (ONS, 2021):
www.bit.ly/mapping-loneliness
Doncaster Domestic Abuse Hub
The domestic abuse hub is a collection of
domestic abuse services working across What is domestic abuse?
Doncaster supporting ALL victims of
domestic abuse. Domestic abuse isn’t always a physical act,
it includes a range of abusive behaviour
The support is available for people in between people 16 years or older and
heterosexual relationships, for lesbian, gay, can affect both men and women, who
bi and trans people. Support is available for are or were intimate partners or family
people being abused by a partner or an ex- members, regardless of gender:
partner or for people who are being abused
• Physical
by a family member e.g. son, daughter,
sibling, grandchild. Multiple agencies work • Sexual
together in the Domestic Abuse Hub which • Economic or financial
makes it simple and easy to get the help • Psychological or emotional
you need, when you need it.
Children and young people can also be
Domestic abuse workers can support
affected by the abuse that they see and
people aged 16 years or older. The
hear, and they can be harmed as part of
specialist workers can provide practical and
domestic abuse between adults. Young
emotional support to you, family members
people may also experience abuse from
and also signpost on to services for those
their own boyfriend/girlfriend.
that commit domestic abuse.
For more information visit our website Remember, abuse is never your
and complete the online self-referral form fault. You have the right to be safe.
at: www.doncaster.gv.uk/domesticabuse
The Domestic Abuse Hub is open from
9am - 4.30pm, Monday – Friday.
call: 01302 737080 or email:
dahub@doncaster.gov.uk HOME ISN'T
For out of hours support contact ALWAYS
THE SAFEST
the national 24 hour domestic
violence helpline: 0808 2000 247
Always dial 999 in an emergency.
If you are unable to speak, wait for PLACE TO BE.
the operator to answer, then press ‘55’. There's never an excuse for abuse.
If you or someone you know needs
If you are under 16 years of age and support, we are here with our
worried about domestic abuse you can: helplines open and refuges running.
• Call ChildLine: 0800 1111 Please contact us.
We will listen and we can help you.
or call the NSPCC helpline: 0808 800 5000
You can also text the NSPCC: 88858
• Call Doncaster Children’s Services Trust:
01302 734100 between 8:30am and 5pm,
Monday to Friday. Outside of these hours
please call: 01302 796000
• Tell an adult you trust, such as a teacher,
and keep telling people until you get the CALL:
help you need. 01302 737080Parents
SU RV I
Winter
VAL Guide !
Support for Parents and Carers Family Hubs and Services
The winter season can be full of Doncaster Family Hubs are the ‘place
excitement for children with Bonfire to go’. We work with other providers
Night, Christmas and other festivities to offer a range of activities, services
taking place. However, it can also be and information for you and your
a quite stressful time for parents who family. Families are welcome with
may be juggling childcare and trying to children of all ages from conception,
entertain their little ones. through childhood to adolescence
and even older if your child has a
The Families Information Service web
special need.
pages have so much support, guidance
and information about a wide range Think of any service you may need
of services and activities available in from day care and early learning to
Doncaster and beyond. schools and education; from midwives
to health visitors and mental health;
From information about helping to keep
from advice on parenting to family
your child safe online to accessing your
support and adult learning to
local family hub and the support on offer,
employment opportunities.
visit: www.doncaster.gov.uk/FIS
For more information visit:
Funded Childcare www.doncaster.gov.uk
If you’ve been juggling work and looking /services/schools/family-
after your little one this summer, did you hubs-and-services
know that you could get a helping hand
with childcare costs? Apply now to see if Local Offer
you can access up to 30 hours of funded The Local Offer provides information
child care for your 2, 3 or 4 year old at: for children and young people with
www.doncaster.gov.uk/fundedchildcare special educational needs (SEND)
If you’re struggling to find the right and their parents or carers in a single
childcare in your area, a full list with place. It shows families what they can
information is available at our expect from a range of local agencies
Families Information Services page: including education, health and social
www.doncaster.gov.uk/FIS care. Information is available via:
www.doncaster.gov.uk
Staying Safe Online /services/schools/local-offer-send
Worried about how much time your
child is spending online? You’re not on Free School Meals
your own. It can be hard to limit screen Check if you qualify for free school
time and always checking that it’s age meals, apply and find out more at:
appropriate. But support is available! www.doncaster.gov.uk
/services/schools/free-school-meals
There’s lots of info at: www.nspcc.org.uk
about online safety and our FIS Staying
Safe web page has useful guidance too.
.uk/fis
www.doncaster.gov
Gritting and clearing snow Snow wardens required
Doncaster Council’s highways team is We are always on the lookout for
responsible for keeping the major traffic volunteer snow wardens to help
routes in the area clear. Full details of the communities during any harsh
roads and routes that are gritted can be weather conditions throughout winter.
found on the winter gritting page of our
As a council, we keep around 350 miles
website: www.doncaster.gov.uk/winter
of roads and routes across the borough
Teams from the council will also assist in gritted when the temperatures
clearing snow and access routes within inevitably plummet to zero and below.
communities if resources are available.
A lot of time and effort goes into
There’s no law stopping you from clearing ensuring that people can travel in
snow and ice on the pavement outside your and around the area as smoothly as
home or from public spaces. It’s unlikely possible despite the weather but our
you’ll be sued or held legally responsible for highways teams can only do so much.
any injuries on the path if you have cleared
If you’d like to help out in those harder-
it carefully. Follow the snow code when
to-reach areas and to keep an eye on
clearing snow and ice:
neighbours, then please volunteer as a
www.gov.uk/clear-snow-road-path-cycleway snow warden by calling: 01302 736000.Bin collection information Driving in severe weather
Your bin collection calendar for • Don’t travel unless absolutely necessary
2021/22 will be posted by the end
• Allow plenty of time for your journey and at
of November 2021. If you have not
least 10 minutes to defrost your car
received it, please call: 01302 736000
or you can find your collection day • Clear all windows and the roof of snow and
online at: www.doncaster.gov.uk/bins ice using a scraper and de-icer
The calendar will advise you that • For a frozen lock, use some form of heat to
green bin collections cease until warm the key - don’t breathe on the lock
the spring and that your collections
• Drive to the conditions and don’t assume
days which may be affected by the
that every road is treated. Drive carefully,
Christmas period.
even on treated roads
If your bin has not been collected –
• Make sure your phone is fully charged
due to inclement weather – please
and carry a torch, first-aid kit, tow rope,
leave it by the kerbside until it is
blankets, warm coat and boots, jump leads,
collected. This will usually be the
snow shovel, warning triangle, an old sack
next day.
or rug (to put under wheels if you do get
stuck) as well as water repellent spray
• Put safety before punctuality when bad
weather closes in
GRITTING ROUTE MAP
Useful Contacts Food Banks in Doncaster
If you are in need of extra support to provide
food for yourself or your family, Doncaster
Self-Isolation Support Payment Council has a full list of foodbanks around
If you have been told to stay home and self- the area. You should check in with each
isolate you may be entitled to a self-isolation foodbank to understand their process.
support payment of £500 which will be www.doncaster.gov.uk/localsupport
available for residents on low incomes, who
will lose earnings as a result of self-isolating. Social Isolation Alliance (SIA)
www.doncaster.gov.uk/sispayment SIA is a collaboration of partners from the
isolation.payments@doncaster.gov.uk public, voluntary, community and faith
01302 735336 sectors in Doncaster for anyone who needs
help or advice or has no other support
Citizens Advice Doncaster Borough 8am - 8pm (Monday to Friday)
Call for advice and support on any issue such 8am - 6pm (Saturday and Sunday)
as debt housing, employment and benefit 01302 430322
entitlement, or chat online:
www.bit.ly/dn-citizen-advice B-Friend
Web Chat: www.bit.ly/ca-webchat Telephone service to those that feel isolated.
01302 243057 www.letsbfriend.org.uk
info@letsbfriend.org.uk
St Leger Homes 07523 698 530
If you are living in a council house and
need a repair or are struggling to pay CAMHS
rent, please contact St Leger Homes on: Doncaster Child and Adolescent Mental
01302 862 862 Health Service (CAMHS) provides
info@stlegerhomes.co.uk mental health assessments, therapy and
www.stlegerhomes.co.uk interventions for children, young people up
You can report emergency repairs 24 hours to the age of 18 years and their families.
a day, 7 days a week, via this phone number. camhs.rdash.nhs.uk/doncaster
01302 304070
Employment and Support Allowance
You can apply for Employment and Support Age UK Doncaster
Allowance (ESA) if you’re under State Pension Help people that are 65+ with: finances,
age and you have a disability or health support in the home, shopping service and
condition that affects how much you can help with mental and physical health.
work. You can also claim ESA if you cannot www.ageuk.org.uk/doncaster
claim Statutory Sick Pay and you or your admin@ageukdoncaster.org.uk
child are self-isolating or have COVID-19. 01302 812345
gov.uk/employment-support-allowance
0800 328 5644 Alzheimer’s Society
The National Dementia Helpline has
Local Assistance Scheme information and advice about dementia.
Our Local Assistance Scheme is designed www.alzheimers.org.uk
to help the most vulnerable residents in 0300 222 1122
meeting an immediate short-term need
or maintaining their independence in the Doncaster Mind
community. Help can be given with daily Providing a range of services for positive
living expenses and/or furniture items wellbeing, stress and anxiety, such as
and white goods. Find out more at: emotional support, phone counselling and
www.doncaster.gov.uk/las online personal development courses.
LocalAssistanceScheme@doncaster.gov.uk www.doncastermind.org.uk
office@doncastermind.co.uk
01302812190Changing Lives Advance
Offering services to those who have faced Is a Doncaster Council service providing
challenging situations whether that be people with tailored employment support,
housing, drugs and alcohol. call 01302 735554 and select option 2 to
www.changing-lives.org.uk speak to the Advance team and option 3 for
central.office@changing-lives.org.uk support in becoming self-employed.
0191 273 8891 www.advancedoncaster.co.uk
Doncaster Council’s Wellbeing Service Business Doncaster
Is a free service for any person over 18 Contact Business Doncaster for all your
years old who needs extra help to stay well, business needs; call 01302 735555 or visit:
healthy and independent. The team can www.businessdoncaster.co.uk
support with a range of issues: finance,
home, physical health, mental health. Making Space
wellbeing@doncaster.gov.uk Is a local service which understands that
01302 735553 caring for a family member or loved one is a
very generous and selfless thing to do, but it
Healthwatch Doncaster can also take its toll on your own health and
Have launched a “Reaching Out” wellbeing. The service can support you in
service where the staff team and local your caring role and help you stay connected
volunteers will connect and contact in your community.
members of the public who may be 01302 986900
finding the current situation with the DoncasterCarers@makingspace.co.uk
pandemic difficult or challenging.
www.healthwatchdoncaster.org.uk Carers Trust
/reachingout Guidance and help on coping as a carer.
01302 965450 www.carers.org
Voluntary Action Doncaster Young Carers
Provides advice, support and training to Being a young carer can be a lot to deal with
charities and community groups across on your own. Talk to the local Young Carer’s
Doncaster. We champion volunteering team for information, advice and support.
as a force for positive action. We also 01302 736099
help registered charities and grassroots young.carers@doncaster.gov.uk
community organisations across the
borough to deliver vital services within
local communities. If you are an Homelessness
individual thinking about volunteering
If you know someone who is homeless
or a community group needing help
or think that they are going to become
please contact us at:
homeless, contact us in the following ways:
www.voluntaryactiondoncaster.org.uk
info@voluntaryactiondocaster.org.uk Call Home Options Team: 01302 736000
01302 965459 (outside office hours: 01302 323444)
Doncaster Council Doncaster Homelessness Outreach
The customer services team can be Service: 01302 558014
reached by calling: 01302 736000 nsno.doncaster@riverside.gov.uk
For more helpful contacts, websites and Or use the Streetlink app:
information on support that is available
www.streetlink.org.uk
throughout this winter. Please visit:
www.doncaster.gov.uk/localsupport If you see someone who is sleeping
rough who is in distress or unwell, call 999.visitdoncaster.com visitdoncaster.com
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