SPECIAL EDITION 2020 AWARDS FOR EXCELLENCE - ISSUE 22 . DECEMBER 2020 SPEAKING OUT ABOUT REAL ESTATE IN THE ACT - REIACT
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ISSUE 22 . DECEMBER 2020 SPEAKING OUT ABOUT REAL ESTATE IN THE ACT
REAL ESTATE
VOICE
SPECIAL EDITION
2020 AWARDS
FOR EXCELLENCE
COPING WITH CHRISTMAS GIVIT LANDLORD INSURANCE IS BACK
You have a choice. Keep. Throw. Donate. Everything you need to know.
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ACT PROPERTY INSPECTIONS PTY LTD TR
Y AWA R WINNER OF REIACT SERVICE PROVIDER
2 0
DS
INDUS
FOR
1 8
LIC NO. 20111129 OF THE YEAR 2016, 2017 & 2018
XC C
E
E
ELLEN
REIACT BOARD 2020–21
COMMITTEE STRUCTURE President Hannah Gill
2020–21 M 0438 247 898
E hannah@thepropertycollective.com.au
Property Management
Craig Bright
Professional Practices Deputy President Stan Platis
Craig Bright / Michelle Tynan / P 6209 1502
Benjamin Grady E stan@independent.com.au
Awards
Stan Platis
Training Treasurer John Faulks
Michelle Tynan P 6264 8000
E john@nexis.com.au
Auction
Peter Walker
Finance
Director Craig Bright
John Faulks
P 6239 4555 . M 0419 394 555
Corporate Governance E craig@brightpartners.com.au
Michael Kumm
Commercial
Guy Randell Director Tom Ellis
M 0412 622 006
E tom@bertramellis.com.au
CONTACT REIACT Director Benjamin Grady
P 02 6274 0959
Phone 0499 881 168 E benjamin.grady@ballawyers.com.au
Email reception@reiact.com.au
Unit 7 - 1 Beaconsfield Street
Fyshwick ACT 2609 Director Sandra Masters
P 6255 3888 . M 0416 121 155
E sandra.masters@ljhooker.com.au
@realestateinstituteofACT
@REIofACT
Director Col McIntyre
www.reiact.com.au P 6294 9393
E col.mcintyre@mcintyreproperty.com.au
Images sourced from Unsplash
Director Chris Wilson
M 0418 620 686
E chris.wilson@creamresidential.com.au
Immediate Past President Michael Kumm
P 6295 9911 . M 0402 943 191
E mike.kumm@belleproperty.com
REIACT . Real Estate Voice . Issue 22 . December 2020 1
CONTENTS
From the President 5 Domain House Price Report 9 Coping with Christmas 17
2021 won’t be without its own The Domain House Price Report For many people, the festive season
challenges, but I am positive about the for the September quarter showed is a jolly time to connect with others
opportunities ahead and continuing Canberra’s house prices increased and celebrate the year. But financial
relationships and engagement with by 9.8 per cent year-on-year to issues, family conflict and loneliness
our members, the broader industry, $817,810. This was a quarterly can increase stress for people with
community and Government. growth of 3.5 per cent. anxiety or depression in the lead up
to Christmas and the new year.
From the CEO 7 Shifting the Status Quo 14
With heightened excitement that
Power to Stay Connected 24
The Declaration, which commenced
a vaccine is almost here, we look on 23 October 2020, brings an If your tenants or landlords are finding
forward to 2021 with a hope for end to the moratorium period and it difficult to pay their bills, ask them
something we always took for transitions landlords and tenants out to contact us as soon as possible.
granted – “normal”. of the protections and restrictions From short-term support to ongoing
imposed under the previous Emergency payment arrangements, we’ll work with
Response Declarations. them to develop personal and practical
solutions.
REIACT . ISSUE 22 . DECEMBER 2020
2 REIACT . Real Estate Voice . Issue 22 . December 2020
Landlord Insurance is Back 28 Build your Super Savings using 32 Temporary Lifeline for Commission 36
In the current environment this should be these Hidden Super Perks – Only Employees
welcome news for uninsured landlords, as Dreaming of retiring? So are we, and To help employers and employees at this
well as their property managers. It means that’s why we want to help you achieve difficult time, we felt it was necessary
ACT landlords can protect their rental your goals by uncovering some perks to step in and do what was required
income by securing insurance cover for within superannuation which you may to secure appropriate adjustments to
loss of rent and other tenant-related risks. not be aware of. commission-only arrangements.
Real Estate Software – 39
Tax Guide for Real Estate 31 Supportive Tenancy Service 35
What's best for you?
Professionals Works with Real Estate Agents
If you’re a real estate professional, it
and Property Owners too Real Estate software is moving in
STS aims to reduce and prevent accordance with IT innovation, and we
pays to learn what you can claim at
homelessness for Canberrans, and are just at the start of the curve, with
tax time. With all work-related expense
reduce pressure on the ACT social the majority of changes yet to come.
claims it’s important to remember the
three golden rules. housing system.
REIACT . ISSUE 21 . AUGUST 2020
REIACT . Real Estate Voice . Issue 22 . December 2020 3
Belconnen Construction, Canberra
FROM THE PRESIDENT
REIACT PRESIDENT
Hannah Gill
Welcome to the Institute’s last I’d also like to acknowledge and thank She’s been a Director on the REIACT
Michael Kumm for his contribution to board since 2017 and actively
quarter recap, with a vastly contributed to Government discussions
the Real Estate Institute over the past 25
different outlook of what can years, and his steadfast leadership in the property management space.
only be described as a year we in the role of President.
A passionate advocate for affordable
will never forget. We have seen 2021 won’t be without its own challenges, housing and build-to-rent, Hannah’s
more change this year than but I am positive about the opportunities most recent accolades include 2020
any I can recall; our industry ahead and continuing relationships ACT Telstra Business Woman of the
and engagement with our members, Year (Medium & Large Business)
has united, innovated and the broader industry, community and and the 2020 REIA Operational
collaborated and as a result, Government; all with the intention to drive Leadership award.
we have (for the most part) meaningful, positive change.
Hannah has recently launched her
weathered the COVID storm. With minimum EER standards on the own real estate business, The Property
horizon, further proposed changes to Collective, and through her second
We were fortunate enough to enjoy tenancy legislation and ongoing issues business Gill & Hooper, consults
an ‘in person’ REIACT awards night around housing supply and affordability to Agencies across Australia and
recently, focussing on adaption, in the Capital, there is plenty for the New Zealand, regularly speaks at
innovation and education undertaken Institute to focus on, and if we can assist conferences and hosts study tours
by the industry to meet the challenges you in any way, please don’t hesitate to and training.
COVID-19 presented. It was a fantastic reach out.
event, with over 170 guests and 21
awards presented. Congratulations to A LITTLE BIT ABOUT OUR NEW PRESIDENT
the winners and a big thank you to the
sponsors. Also, a special thank you Hannah is an award winning real estate
to our CEO Michelle Tynan and Vice professional, with 13 years experience
President, Stan Platis for their tireless in the property management and
work in putting the event together. operational leadership space.
REIACT . Real Estate Voice . Issue 22 . December 2020 5
PRESIDENT
IMMEDIATE PAST
A changing of the guard for It’s a toss of the coin in regard to activity
over the Christmas period but it seems
the REIACT.
that there will buyers around, but maybe
not as many as we experienced in Spring!
Well, the good news this quarter
is the relaxing of the COVID-19 I would also like to add my
restrictions and the reopening of some congratulations to all the award winners
of Canberra’s excellent eating and at the recent REIACT Awards for
drinking establishments. Excellence night; whilst a tad smaller
than usual due to social distancing, the
The Real Estate industry has been
quality of submissions was excellent.
subjected to a watchful eye from
Access Canberra who have overlooking For those that attended the Awards
every move we make. Some of our night, you already know that I am now,
members have not been “quite” an “official” feather duster! I have
diligent enough in regard to social decided to stand down as President
distancing with the number of to give a younger, more enthusiastic
IMMEDIATE PAST PRESIDENT people in open-homes and attending member an opportunity to head
Michael Kumm auctions. Hopefully social distancing the institute into the next decade. I
will shortly be a thing of the past, have thoroughly enjoyed my time as
but we must be mindful with all the President, but now is the right time to
auction requirements in regards to the stand down and let Hannah Gill take
paperwork. Access Canberra have been over the reins.
actively inspecting our compliance
Hannah specializes in property
processes at auctions. Whilst most
management and I have no doubt that
experiences have been very beneficial,
she will guide the institute through the
we are working with ACCESS
challenges that lie ahead for our industry.
Compliance to ensure this process is
not unduly interrupted. If you should I would like to take this opportunity to
experience any undue disruption on acknowledge and thank all REIACT
auction day, please let our CEO know Board members who have done a power
and she can then take the issue directly of work for us in this “most unusual”
to ACCESS Compliance. COVID-19 year.
It’s not only the weather that’s warming And finally, a huge thank you to both
up, our market seems very active Michelle and Rebecca who have done
with some great auction results being a fantastic job for our members under
achieved and some substantial price extreme conditions.
movements keeping most or our sellers
very happy.
6 REIACT . Real Estate Voice . Issue 22 . December 2020
FROM THE CEO
What a year it has been! There is no “i” in team and quite
simply, the expertise and availability of
With heightened excitement that the Board members and our Chapter
a vaccine is almost here, we look representatives provided to myself
forward to 2021 with a hope for has been extraordinary. I would like
something we always took for granted to take this opportunity to thank each
– “normal”. To put what has been the one of them for their commitment to,
craziest year of my working life (let’s not only our industry, but the Institute.
just say 1983 was a good year) into Their unwavering support in the last
perspective, here are some stats out 12 months has not only contributed to
of the REIACT office for 2020: enormous work load encountered due to
the pandemic, but the seamless delivery
New Members – 17 of everything we have achieved on
REI FormsLive forms created by behalf of our members.
our users – 8106 Our Awards presentation night held on
2020 REIA National Awards for Saturday, 21st of November was one of
REIACT CEO Excellence Winners – 4 only three REI Awards for Excellence
Michelle Tynan COVID-19 Principal Updates – 53 that was not a virtual event. To all of
our winners and finalists, thank you for
COVID-19 e-News Updates – 19
your incredible efforts as the standard
ACT Government COVID industry of all the submissions was remarkable.
consultation meetings – 48 To our Corporate Partner Allhomes
National REIA Board & CEO and our silver and bronze sponsors,
COVID-19 meetings – 29 whilst not able to be a part of the night,
2020 REIACT Awards for thank you for your continued support
Excellence – 21 of our Awards. The ACT will now be
represented in 16 categories at the
Number of staff at the REIACT – 2
2021 REIA Awards for Excellence, to
Number of REIACT Board be held in Darwin (COVID-19 willing!)
Directors – 10 in June 2021.
Sleepless nights – too many
As we look forward to 2021 with
to count.
the promise that we can do all
Whilst the challenges we have the “normal” things we have so
experienced this year at the Institute desperately missed, I wish you and
have been significant, I am really proud your families a happy and safe
that we have been able to deliver Christmas. Please take the time to
consistent and precise messaging to relax, re-charge and re-set, I know
assist our members and ensure your I will be.
pathway through the pandemic was as
straightforward and clear as possible.
REIACT . Real Estate Voice . Issue 22 . December 2020 7
SELLING YOUR HOUSE?
DON’T PACK UNWANTED ITEMS
GIVIT AWAY
CAROLINE ODGERS,
REGIONAL MANAGER FOR
GIVIT, SAYS THEY ARE SO
GRATEFUL FOR ANY SUPPORT
THEY RECEIVE AND AGREES
NOW IS A PARTICULARLY
VITAL TIME FOR MANY IN THE
CANBERRA REGION.
“We’re an online platform that matches
generosity with genuine need. We support
known national charities, but also many
smaller ones that don’t have the resources to
advertise and rely heavily on GIVIT.
Of all the stress that goes into packing up your many people in the Canberra region with
house when you decide to sell, the chance to the bushfires, COVID lockdowns and job
do a complete stocktake of everything you’ve losses, and we all need to do what we can.
accumulated over the years is a definite plus.
Especially if it’s been a long time since your
“There’s never been a more crucial time to DO YOU HAVE
last spring clean, these three words could
give generously, and packing up your home
provides the ideal opportunity to pick out ITEMS TO
literally change your life:
what you don’t need and give it to someone
who could really benefit from it.”
DONATE?
KEEP. THROW. DONATE. ACT Property Inspections
Rob recommends GIVIT – an online charity
When deciding what to keep, professional will pick up items you wish
that connects those who have with those
organiser Marie Kondo recommends to donate when we do your
in need.
considering whether an item gives you joy. If property inspection, and then
the answer is no, get rid of it. “GIVIT supports more than 350 charities, drop them off to the charity.
community groups and schools in the
For items beyond repair that are unlikely to
Canberra region. Charities request specific To take up ACT Property
bring joy to anyone, pile them up ready for
items on the GIVIT website, and donators Inspections on their offer,
the tip. For everything else, there’s likely to
can view the list and see how they can help. simply ask them about
be someone out there who could benefit –
including some individuals and families for it during your property
“Most charities accept drop offs, so we inspection. To learn more
whom it could have a huge positive impact.
are keen to help out by picking up donated
about GIVIT, visit givit.org.au
Rob Lowe, Director of ACT Property items when we do your property inspection,
Inspections, says it’s been a difficult year for and then dropping them off to the charity.”
GET IN TOUCH: 02 6232 4540 | info@actpropertyinspections.com.au | www.actpropertyinspections.com.auPRICE
NEW REIACT
REIACT CHRISTMAS
CLOSURE
REPORTMEMBERS
CANBERRA HOUSE PRICES
RECORD STRONGEST ANNUAL
GROWTH IN THREE YEARS:
DOMAIN HOUSE PRICE REPORT
Jessica Taulaga
Allhomes
Canberra’s property market ONE AGENCY
has weathered the coronavirus SANDY MORRIS
pandemic and in the three
02 6296 4252
months to September 2020, PO Box 2112, Kambah ACT 2902
the capital’s median house oneagencysandy.com.au
prices recorded the strongest
annual growth in three years,
according to new data.
Domain senior research analyst Nicola “Since 2015, house prices have risen
The Domain House Price Report for the Powell said the city’s annual growth 29.6 per cent, making Canberra the
September quarter showed Canberra’s was its strongest since early 2017 and second best performer of all the capital
house prices increased by 9.8 per cent looking back on the previous five years, cities during this time, behind only
year-on-year to $817,810. This was a Canberra’s house prices have been in a Hobart,” Dr Powell said.
quarterly growth of 3.5 per cent. healthy position.
REIACT . Real Estate Voice . Issue 22 . December 2020 9When looking at the unit market, prices
dropped by 2.6 per cent year-on-year to
$447,143. This was a quarterly decline
of 2.1 per cent.
“Unit prices have underperformed
compared to houses, increasing 6.1 per
cent over the past five years. Weak unit
conditions across other capital cities
have resulted in Canberra providing the
fourth-strongest growth,” she said.
Senior lecturer at the Canberra School
of Politics, Economics & Society John
Hawkins said Canberra’s strong house
price growth was a reflection of its
economic position.
“The underlying economic conditions are
just better in Canberra than the rest of
the country. ACT's unemployment rate is “That demand certainly picked up by other cities do. It’s a stable market and a
at 4 per cent, while across Australia it’s 7 May once people realised that Canberra sensible place to park their funds.
per cent,” Dr Hawkins said. was able to manage and adapt to the
“There are families who are also looking
conditions of the pandemic,”
“More than half of the jobs that were lost to secure a house before the school term
Ms Corby said.
in April and May in the ACT because of starts next year. More and more buyers
COVID were regained by July.” What’s driving that growth? Investors are acting out of the fear of missing out...
and families upsizing, she said. there just isn’t enough supply,” she said.
Buyers agent Claire Corby, of Capital
Buyers Agency, said buyer demand “We’re seeing more investors return to the When looking at house prices across
had been high the entire year, with the market. They are seeing that Canberra’s Canberra regions, all regions except for
pandemic only seeing a slight drop in property market is a resilient one that the Inner South recorded an increase
buyer appetite between March and April. doesn’t tend to have that volatility that year-on-year and over the quarter.
10 REIACT . Real Estate Voice . Issue 22 . December 2020NEW REIACT MEMBERS
Houses in Woden Valley saw the biggest
increase over the year, up 13.3 per
cent to $950,000. This was a quarterly
increase of 5.3 per cent.
In the unit market across the regions,
Tuggeranong saw the biggest increase
year-on-year up 4.7 per cent to
$445,000, a figure that remained
unchanged over the quarter.
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Dr Powell said the capital’s success
in containing the spread of the virus,
coupled with historically low interest
rates, income support measures,
mortgage repayment holidays and
financial incentives had supported
the city’s prices.
“We'll see house price weakness in
the larger cities but the smaller cities
will benefit from these incentives,
particularly the low interest rates and
potentially future lower interest rates,
including Canberra,” she said.
REIACT . Real Estate Voice . Issue 22 . December 2020 11For REIACT members
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542 Estate 302522
Voice . Issue 22 . December 2020INSURANCE
DON'T BELIEVE THE HYPE:
INSURERS ARE STILL THERE
TO SUPPORT YOU
Denials of business interruption Those in the insurance sector have also Beyond this, reduced or waived excess
and travel claims due to recognised the changing circumstances amounts have also become available.
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and businesses as the pandemic
individuals to believe insurers special measures, providing much-
progresses. The Australian Competition
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have taken a step back; however, and Consumer Commission has
in cases of hardship.
this is not the case. provided clearances for several major
For instance, in cases where policyholders insurers to extend measures they had
Rather, in recent times, insurers have have wanted to cancel their cover, previously announced until the end of
actively sought out ways to help SMEs many insurers have offered refunds on the year, while other firms which devised
maintain their cover. the unused portion of their premium, their own customer support schemes
alleviating typical administration or have also extended measures.
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adjusting to a new way of life. While, operations and policies, continually
flexibility depending on their needs.
undeniably, much has changed in past looking for new opportunities to help
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REIACT . Real Estate Voice . Issue 22 . December 2020 13DECLARATION
RESIDENTIAL TENANCIES
SHIFTING THE STATUS QUO
– RESIDENTIAL TENANCIES
(COVID-19 EMERGENCY
RESPONSE) DECLARATION
2020 (NO 3)
As COVID-19 restrictions in The Declaration, which commenced
the Australian Capital Territory on 23 October 2020, brings an end to
the moratorium period and transitions
continue to ease, so too does landlords and tenants out of the
the management and regulation protections and restrictions imposed
of residential tenancies. There under the previous Emergency
Response Declarations.
Joshua Vuk is now an obvious shift by the
BAL Lawyers ACT Government, through the The Declaration, despite revoking
the Residential Tenancies (COVID-19
introduction of the Residential
Emergency Response) Declaration
Tenancies (COVID-19 Emergency 2020 (No 2), does not revoke the
Response) Declaration 2020 protections (including the moratorium
No 3, to return the status quo on termination) afforded to a tenant
who was a member of an impacted
between landlord and tenant,
household prior to 22 October 2020
and the rights attributed to (the end of the moratorium period).
each, to that existing pre Those protections though only remain
COVID-19. valid so long as the tenant pays rent as
14 REIACT . Real Estate Voice . Issue 22 . December 2020it becomes due and payable from 23 providing evidence that the tenant We are here to help with navigating this
October 2020. Where the tenant does resides in an impacted household. minefield and are happy to discuss.
so, the landlord will be prevented from Such evidence may include a statutory
At the end of the transitional period
terminating the residential tenancy declaration, evidence of eligibility for
the Institute has forecasted that
agreement based solely due to the non- JobKeeper or JobSeeker, a letter from
we may see a need for additional
payment of rent during the moratorium an employer attesting to change in
information in regards to the process
period. This will not prevent the landlord employment status or evidence of a
of evictions including the rights of both
from terminating on other grounds. reduction in household income.
landlords and impacted tenants. BAL
The Declaration ALSO extends a tenant’s It is important for landlords, tenants and Lawyers will partner with the Institute
right to terminate a residential tenancy managing agents alike to recognise that to deliver this session should member
agreement during the transitional period upon the transitional period coming to feedback necessitate.
(ending 31 January 2021). If a tenant an end (31 January 2021), the rights
resides in an impacted household granted under former Emergency
(whether this occurs during or after Response Declarations and which
the moratorium period), the tenant continue under the new Declaration,
may terminate the residential tenancy are likely to come to an end and to
agreement by giving the landlord three make preparations for same.
(3) weeks prior written notice and
REIACT . Real Estate Voice . Issue 22 . December 2020 15For many people, the festive season is a jolly time to connect with others and celebrate the year. But financial issues, family conflict and loneliness can increase stress for people with anxiety or depression in the lead up to Christmas and the new year. 16 REIACT . Real Estate Voice . Issue 22 . December 2020
MENTAL HEALTH
COPING WITH
CHRISTMAS
PLAN AHEAD MANAGE CONFLICT
As the end of the year fast approaches, Christmas can be stressful if there’s
it’s OK to feel overwhelmed or a little tension between your family or friends
burnt out. So be kind to yourself when or an unrealistic expectation to just
you’re planning what you will do. ‘put on a smile’. If you find yourself in
Christmas can be a difficult day, but an uncomfortable situation, try to be
it’s what you make it. as understanding as you can of other
people’s situations; most people are
If you’re going to spend Christmas
under stress to some degree too.
alone – or with a pet – take your mind
Some other suggestions:
This article was originally published by off things by making sure you allow
Beyond Blue. Find it here: beyondblue. plenty of time for the things you enjoy. Break up celebrations; catch up with
org.au/personal-best/pillar/supporting- one group of relatives on Christmas
yourself/coping-with-christmas. CHANGE YOUR EXPECTATIONS Eve and the other on Christmas Day
if possible.
Being invited to social events and the
For many people, the festive Plan a group activity – such as
pressure of living up to expectations
backyard cricket – to keep people
season is an exciting time can increase stress for people with a
distracted.
to connect with others and mental health condition. Some people
also might start putting too much Try to avoid the silly season getting
celebrate. But for others, it can pressure on themselves about what really silly; reduce the amount of
be the most stressful time of they should buy or do for others. alcohol that could contribute
the year. Others might dread catching up with to arguments.
family because it may end in conflict.
For tips and advice for resolving
“This year I have decided to keep my
You have a choice in how you spend family conflict go to healthyfamilies.
expectations around Christmas ‘real
your holiday season. It may be that beyondblue.org.au/healthy-homes/
and achievable’. What I truly desire
you simply need to change your resolving-family-conflict.
Christmas to be will not happen due to
expectations for the day; change
circumstances. I can make my Christmas
Christmas to meet your needs and BE FINANCIALLY FESTIVE
the best possible with what I have
spend time with people who are
available to me.” – Doolhof, Online forum The gifts, food and expectations can all
supportive. It’s OK to say no to things
Community Champion start to add up. If you’re not able to spend
or ignore it completely – or just the bits
For many people, the festive season that you don’t enjoy. It doesn’t have money comfortably, don’t – this will only
is a jolly time to connect with others to include a massive to-do list and be add to stress in the new year. Instead do
and celebrate the year. But financial crammed with things you do out of something meaningful for others and give
issues, family conflict and loneliness can obligation or tradition. gifts such as a handpicked care package, a
increase stress for people with anxiety or babysitting voucher or offer to help with the
“So I changed perspective. I told my huge pile of dishes after Christmas lunch.
depression in the lead up to Christmas
family spoil away...But not with toys.
and the new year.
Give them your time. Buy a paddling GIVE BACK
Here are some festive management pool? OK now swim with them. Buy a
strategies to help you deal with the book and read it to them. Don't buy Volunteering is a great way to boost self-
holiday season – as well as experiences craft unless you're going to get dirty esteem and support people who may be
and advice from community members in and create.” going through a difficult time – or if you
our online forums. – Quercus, Community Champion. don’t want to be on your own.
REIACT . Real Estate Voice . Issue 22 . December 2020 17You could serve a meal at a community It’s easy to make New Year’s resolutions simple as sending a text, a message on
centre, take gifts to a children’s hospital, – but sticking to them is the difficult social media, inviting someone over for
visit people at a nursing home or if part. A good place to start is to jot down a cuppa or making a phone call. If you’re
you’re a Christian, attend a church all the positive things you experienced supporting someone who has anxiety or
service. Some councils may also offer a and activities that made you feel good depression these holidays it’s important to
community Christmas party you can join. over the year. Focus on the things that look after yourself too.
build your confidence and bring you one
There are also other ways to give a gift Occasions like Christmas can also bring
step closer towards better mental health.
that keeps on giving; donate to a charity, up feelings of sadness and grief for people
Staying well is about finding a balance
collect old nick nacks, books or clothes who have lost someone special. If you feel
that works for you.
and give them to an op shop or start a you can, talk about your loved one, share
conversation with a stranger or neighbour memories – and tears. You may also like to
STAY IN THE PRESENT
– it could be just the thing you both need spend some time alone so you can think
to get in the holiday spirit. Being mindful can be an effective way about your loved one. It’s also OK to enjoy
to cope with holiday stress. If you find yourself, don’t feel guilty, it doesn’t mean
“A couple of years ago I did help out with
yourself feeling overwhelmed, try to bring you don’t miss them.
the Christmas lunch our Church puts on
for people in the community who have yourself back to where you are, slow “I like to light a candle for loved ones
nowhere to go for Christmas … After we your breathing down or try a progressive who cannot be with us for Christmas for
served the people, we ate with them at muscle relaxation exercise. Incorporating one reason or another. The glow of the
the tables … So it was not just a case breathing and relaxation exercises, candles is comforting to me and help
of ‘providing’ the food, but providing practising mindfulness or yoga are great provide a sense of peace and happiness.”
friendship and welcoming as well.” coping strategies to manage emotions – Doolhof, Community Champion.
– Doolhof, Community Champion that may get stirred up around this time
of year. Most of these activities you can The mental health professionals at our
do almost anywhere and for little or no Support Service are available over the
REFLECT AND SET GOALS holiday period 24/7 on 1300 22 4636,
cost; if you download them ahead of
Christmas, or download the Smiling online chat (3pm-12am AEDT) or email
You can choose to forget the year
Mind app, they’re right there in your responses (within 24 hours). There are also
altogether or take the opportunity to look
pocket for when you need to find a sense other services to contact for support over
back on your journey and celebrate your
of peace and calm among the chaos. this time if you need someone to talk to.
achievements – regardless how small
they may seem. If you’re looking for virtual
GET SUPPORT companionship, our Beyond Blue
As you plan for the year ahead, try to
forums are available to seek support
come up with positive and achievable If you’re feeling alone or lonely, it’s
or information, join conversations, and
goals that contribute to making you feel important to reach out and talk to
share holiday coping strategies.
positive, healthy and fulfilled – and give someone. Sometimes it’s difficult to talk
you a great sense of achievement. about what’s going on but it could be as
18 REIACT . Real Estate Voice . Issue 22 . December 2020Proudly sponsored by
9
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2020 IN
REIACT Awards
for Excellence
and the winners are...
AWARD WINNER AWARD WINNER
Rookie of the Year Angus Baker - Sentia Real Estate Small Residential Agency Ashby Partners Real Estate
of the Year
Property Marketer of the Year Jonny Warren - White Rhino
Property Residential Property Manager Melissa Escreza - Ashby Partners
of the Year Real Estate
Commercial Property Manager Phillip Parker - Colliers
of the Year International ACT Solicitor of the Year Megan North - Megan North
Lawyers
Commercial Salesperson of the Year Guy Randell - Burgess Rawson
Business Development Manager Susan Weaver - LJ Hooker
Commercial Agency of the Year Sentia Real Estate
of the Year Canberra City
Community Service Award Blackshaw Gungahlin
Operational Leadership Person Zoe Ferrari - CBRE Canberra
Innovation Award Capital Buyers Agency of the Year
Operational Support Person Alison Austen - LJ Hooker Buyers’ Agent of the Year Claire Corby - Capital Buyers
of the Year Gungahlin Agency
Residential Property Management Independent Property Large Residential Agency Belle Property Kingston
Team of the Year Management of the Year
Public Housing Sector Property John Mazengarb - Housing ACT, Residential Sales Team of the Year Our Team - Mark, Aaron & Tania -
Manager of the Year Community Services Directorate, Independent Inner North and City
ACT Government
Residential Salesperson of the Year Maria Selleck - Maria Selleck
Project Property Marketer of the Year Burgess Rawson Properties
Hall of Fame Inductees
Colliers International ACT - Commercial Agency of the Year 2017,2018 & 201920 REIACT . Real Estate Voice . Issue 22 . December 2020
PRINCIPALS: KNOW YOUR OBLIGATIONS 21 REIACT . Real Estate Voice . Issue 22 . December 2020 REIACT . Real Estate Voice . Issue 22 . November 2020 21
Proudly sponsored by
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2020 IN
REIACT Awards
for Excellence
Finalists
AWARD FINALISTS AWARD FINALISTS
Rookie of the Year Kieran Jackson - McIntyre Property Residential Property Manager Deanna Elmir - McIntyre Property
of the Year Emily Varga - Independent Property
Property Marketer of the Year Ryan Hedley - LJ Hooker Dickson Management
Guy Randell - Burgess Rawson Jessica Cook - LJ Hooker
Gungahlin
Commercial Property Manager Erika Hagemann - Sentia Real
of the Year Estate Stacie Sheldrick - LJ H Hooker
Canberra City
Commercial Salesperson Matthew Winter - Colliers
of the Year International Solicitor of the Year Kristen Porter - O’no Legal
Daryn Griffiths - Capon & Hubert
Commercial Agency of the Year Colliers International ACT Solicitors and Mediators
Community Service Award Independent Business Development Manager Braedan Kidd - Ashby Partners
CBRE Canberra of the Year Lyn Fairweather - LJ Hooker
Gungahlin
Operational Support Person Stephanie Lang - LJ Hooker Kippax
of the Year Maddison Rennie - CBRE Canberra Operational Leadership Person Melissa Escreza - Ashby Partners
of the Year Jasmine Henjak - McIntyre Property
Residential Property Management McIntyre Property Lyn Fairweather - LJ Hooker
Team of the Year Blackshaw Queanbeyan and Gungahlin
Jerrabomberra Katie Goodall - Burgess Rawson
Public Housing Sector Property Jami Symons - Housing ACT Susan Weaver - LJ Hooker Canberra
Manager of the Year City
Tracie O’Keefe - Housing ACT
Teresa Bambach - Housing ACT Large Residential Agency Independent
of the Year
Small Residential Agency En Vogue Property Management
of the Year Impact Properties Canberra Residential Salesperson of the Year Shaun Iqbal - Impact Properties
White Rhino Property Canberra
Gavin van Zyl - White Rhino
PropertyWhen it comes
to super, it’s all about
location, location, location!
REI Super is one of Australia’s longest standing industry super funds, built by, and
for the real estate industry. That’s why we provide tailored products for real estate
professionals, like unique income protection insurance that covers commission based
salaries. We understand that investing in our members and our industry delivers
great value for all of us.
Built for you. Join your industry super fund today.
reisuper.com.au/join-today
REI Superannuation Fund Pty Ltd ABN 68 056 044 770 RSE L0000314 AFSL 240569. REI Super ABN 76 641 658 449 and RSE R1000412 MySuper unique identifier
76641658449129 for the general information of members of REI Super. It does not take into account any member’s individual financial objectives, financial situation
or needs. Members should obtain and read the Product Disclosure Statement for REI Super before making any decisions and consider talking to a financial adviser
before23 REIACT
making an investment decision.
. Real Estate Past performance
Voice . Issue 22 . Decemberis2020 REIACT
no indication of future performance. October 2020.
. RealREIS
Estate Voice . Issue 22 . December 2020 23
6115ACTEWAGL
POWER TO STAY
CONNECTED
If your tenants or landlords are Energy Support Fund:
finding it difficult to pay their bills, Eligible customers could receive a
ask them to contact us as soon as $100 credit on their electricity or gas
possible. From short-term support to account. Vouchers are distributed
ongoing payment arrangements, we’ll through the ActewAGL Staying
As Canberra’s local utility work with them to develop personal Connected team and our community
retailers, ActewAGL and and practical solutions. partners, like Care Financial, who
also provide financial management
Icon Water understand our
HOW WE CAN LEND A HELPING HAND IN and counselling sessions.
commitment to the Capital TOUGH TIMES
Region and responsibility to the GETTING IN TOUCH
There are a number of ways we can help
people who live here. We’re here
customers. Here are just some of the If you have their permission, you can pass
to assist our community after support measures available. your tenant or landlord’s details to us:
the unpredictable challenges
Job Keeper or Job Seeker: stayingconnected@actewagl.com.au
of this year and want to make Customers who’ve lost 1300 138 574
sure tenants and landlords alike employment may be eligible
actewagl.com.au/
know how to access the support to receive up to $900 off their
stayingconnectedform
electricity account through the
they need to pay their bills. We also have a range of fact sheets and
ACT Utilities Concession.
resources available that you can share with
Our local teams are here to assist Payment extensions and flexible
your clients, and are always here to answer
customers who’ve been affected by payment arrangements: Together,
your questions. Get in touch to let us know
job or income loss and are now under we'll work with affected tenants
what you’re after. We’re happy to help.
financial pressure. We know that when and landlords to tailor a flexible
tenants face financial stress, they can’t payment plan that suits them.
pay their energy bills. In turn, landlords Actsmart Energy Efficiency Support:
may need to negotiate rent reductions, Tenants can save on their energy bills
and this could impact their capacity to with free home energy assessments
pay their water bills. But we can help. from the ACT Government.
24 REIACT . Real Estate Voice . Issue 22 . December 202025 REIACT . Real Estate Voice . Issue 22 . December 2020
The right support, right when you need it. If you’re finding it difficult to pay your bill, please let us know. As Canberra’s local energy experts, we assist customers facing financial difficulty every day, and this won’t change. From short-term support to ongoing payment arrangements, we’ll do what we can to help you keep the lights on. Just let us know what support you need. I need some help to pay my quarterly energy bills To make seasonal bills more manageable, there are a couple of things you can set up yourself at my.actewagl.com.au 1. Check that you’re on the best energy plan for you. A simple update could save you money. 2. Make sure you’re receiving any concessions or rebates that you’re eligible for. We can help if you’re unsure. 3. Request a payment extension. 4. Change your payment plan to direct debit EvenPay. EvenPay smooths your annual energy costs into smaller, predictable fortnightly or monthly payments. Think of it as an easy, regular payment plan. You’ll always know how much you’re going to pay, and when. Also, be sure to check out our quick and simple tips on how to waste less and save more at actewagl.com.au/ save-energy 1 ActewAGL The right support, right when you need it. ActewAGL Retail ABN 46 221 314 841
I’m under financial hardship and can’t pay very much
right now
If you think you’re about to be disconnected, contact our local, dedicated team as early as possible on
13 14 93.
Through our Energy Support Fund, you may be eligible for a $100 credit on your electricity or gas account.
Vouchers are distributed by our community partners, like Care Financial.
You can also ask us about our financial hardship program, Staying Connected. If accepted into the program,
we’ll work together to develop practical solutions to keep your energy connected, including a flexible
payment plan that suits you, because no two situations are the same.
I’ve been affected by
domestic or family violence
Our Enduring Support Scheme supports
customers to manage their energy account while
navigating a domestic or family violence situation.
We’ll provide a confidential and secure environment
for you to discuss your needs and work together
to develop a personalised solution.
Find out more about the Staying Connected
program and Enduring Support Scheme at
actewagl.com.au/stayingconnected
We’re here for you
Connect with a local energy expert today.
actewagl.com.au | assist@actewagl.com.au | 13 14 93
2 ActewAGL The right support, right when you need it. ActewAGL Retail ABN 46 221 314 841
27 REIACT . Real Estate Voice . Issue 22 . December 2020
ActewAGL Retail ABN 46 221 314 841 a partnership of Icon Retail Investments Ltd ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586In the current
environment this should
be welcome news for
uninsured landlords, as
well as their property
managers. It means ACT
landlords can protect
their rental income by
securing insurance cover
for loss of rent and other
tenant-related risks.
LANDLORD INSURANCE
IS BACK
Temporary restrictions on the Property managers should encourage their
landlords to ask the following questions of
sale of new policies during
landlord insurers before placing cover:
COVID-19 have been lifted
and ACT property investors DOES THE POLICY PROVIDE COVER FOR
can again purchase landlord LOSS OF RENT?
Sarah Barton
Terri Scheer Insurance insurance for professionally Don’t assume landlords will be covered
Distribution Channel managed long-term rentals. for loss of rent under their new
Manager insurance policy.
In the current environment this should be
welcome news for uninsured landlords, as Some, but not all landlord insurance
well as their property managers. It means policies currently cover loss of rent for a
ACT landlords can protect their rental defaulting tenant.
income by securing insurance cover for
Historically, loss of rent is the most
loss of rent and other tenant-related risks.
common reason for landlord insurance
These risks have heightened during claims, so it’s important for landlords to
COVID-19 including the potentially higher confirm how much loss of rent they can
likelihood of tenants defaulting as a claim and under what circumstances.
result of widespread job uncertainty and
Loss of rental income can result
property damage due to people spending
from absconding tenants, defaulting
more time in their homes.
payments, death of a sole tenant, failure
However, not all landlord insurance to give vacant possession or a court
policies are created equal, particularly awarding a tenant a release from lease
in relation to loss of rent. obligations due to hardship.
28 REIACT . Real Estate Voice . Issue 22 . December 2020INSURANCE UPDATE
LANDLORD
In instances where malicious damage Be aware that a renegotiated rent reduction Editor’s note
has been caused to a property, a loss of in itself is not considered a default by a About Terri Scheer Insurance:
Terri Scheer Insurance Pty Ltd ABN 76 070 874
rental income may result during the time tenant and the gap between the original
798 (Terri Scheer) provides insurance cover for
required for the property to be repaired rent and their renegotiated rent is unlikely landlords, helping to protect them against the risks
and ready to relet. to be covered under landlord insurance. associated with owning a rental property. These
include malicious damage by tenants, accidental
Generally, conditions will apply at the
HOW DOES THE EVICTION MORATORIUM damage, landlord’s legal liability and loss of rental
time of placing cover and for landlords income. Terri Scheer acts on behalf of AAI Limited
to be eligible for loss of rent, their tenant
AFFECT LOSS OF RENT CLAIMS?
ABN 48 005 297 807. AFSL 230859 trading as
must not have been in arrears for more In circumstances where a tenant cannot
‘Vero Insurance’, the insurer which issues the
than a specified number of days within a insurance cover. Terri Scheer has not taken into
be evicted while an eviction moratorium account the reader’s objectives, financial situation
previous specified period. is in effect, landlords should ask their or needs. If you are interested in any of Terri
Insurance can still be placed with cover insurer whether the unpaid rent will Scheer’s insurance products, the relevant Product
limited to other clauses, and policy continue to accrue until the tenant Disclosure Statement should be considered first.
leaves the property, which may be after It can be viewed online at www.terrischeer.com.au
holders can become eligible for loss of or obtained by calling 1800 804 016. Based in
rent cover when their tenant is out of the end of the moratorium.
Adelaide, Terri Scheer services all states, territories
arrears for a specified time. Upon the eventual leaving of the tenant, and capital cities.
they should be able to follow the normal Disclaimer: The information contained in this article
WILL MY LOSS OF RENT COVER REMAIN processes to remedy the arrears or is intended to be of a general nature only. Terri
VALID IF I NEGOTIATE A LOWER RENT WITH lodge a claim. Scheer does not accept any legal responsibility
MY TENANT? for any loss incurred as a result of reliance upon
For further information, visit it. Insurance issued by Vero Insurance. Read the
Landlords wanting to negotiate lower www.terrischeer.com.au or call Product Disclosure Statement before buying this
rents with their tenants should check 1800 804 016. insurance and consider whether it is right for you.
with their insurer to ensure they will Contact Terri Scheer on 1800 804 016 or visit our
Media contact: Corporate Conversation, website at www.terrischeer.com.au for a copy.
remain covered under their policy to the
08 8372 7822.
new rental amount.
Then, if a tenant stops paying rent at
the renegotiated amount and vacates
the property, there may be a valid
trigger for a claim.
REIACT . Real Estate Voice . Issue 22 . December 2020 29The Allhomes Promise When you list your Canberra, ACT or Queanbeyan property with us, we’re so confident you’ll find the right buyer within 90 days, if you don’t, you get your money back* - that’s our guarantee! Talk to your account manager today to find out more *Terms and Conditions Apply - Applies to residential property sales campaigns launched on Allhomes between 1 March 2019 and 30 June 2021 and maintained for at least 90 consecutive days. Campaign must be launched on the Allhomes site. Reimbursement only available if listing on Allhomes appears no later than listings on other online channels. Single residential properties in ACT and Queanbeyan only. Reimbursement is for full digital listings spend and select print marketing spend. Detailed terms and conditions on www.allhomes.com.au/AllhomesPromise_conditions.pdf allhomes.com.au 30 REIACT . Real Estate Voice . Issue 22 . December 2020
ATO
TAX GUIDE FOR REAL
ESTATE PROFESSIONALS
If you’re a real estate professional, it CLOTHING EXPENSES as you meet the eligibility criteria and
pays to learn what you can claim at record-keeping requirements.
tax time. With all work-related expense With a few exceptions, clothing cannot
You can’t claim:
claims it’s important to remember the be deducted as a work-related expense.
three golden rules: Coffee, tea, milk and other general
You can’t claim the cost of buying or
household items your employer may
You must have spent the money maintaining conventional clothing such
provide you at work.
yourself and weren’t reimbursed. as business attire or shoes you wear to
work, even if your employer requires you The cost of rates, mortgage interest,
It must be directly related to earning
to wear them and you only wear these rent and insurance as an employee.
your income.
items of clothing at work. There are a few ways to calculate home
You must have a record to prove it.
office expenses depending on your
You can only claim the work-related You can claim the cost of buying
circumstances. For more information go
portion of the expense. and maintaining non-compulsory
to ato.gov.au/home
uniforms so long as they are registered
CAR EXPENSES with AusIndustry (check with your
employer), or compulsory uniforms you
GIFTS
You can claim the cost of using a car are explicitly required to wear under a If you’re entitled to earn your income
you own when you drive: workplace agreement or policy, which through commissions or commissions
Between separate jobs on the same is strictly enforced and is sufficiently and retainers, you can claim a
day – for example, travelling from distinctive to your organisation. deduction for gift expenses. If you
the real estate agency office to your earn a fixed income and do not receive
second job as an auctioneer with ENTERTAINMENT commissions, you cannot claim a
another agency. deduction. Deductions also cannot
You can't claim a deduction for the
To and from an alternate workplace be claimed for gifts in the form of
cost of any entertainment, fundraising
for the same employer on the entertainment.
or social functions such as business
same day – for example, driving breakfasts and lunches. This applies You can’t claim a deduction if your
between separate real estate offices even if they are compulsory, non- employer pays for or reimburses you for
or residential open homes for the compulsory or you discuss business any work-related expenses.
same employer. matters at the event.
For more information about what you
You generally can’t claim the cost of
can claim at tax time visit the ATO Real
trips between home and work, even HOME OFFICE EXPENSES
estate professional page.
if you live a long way from your usual
workplace or have to work outside You can claim the work-related portion
normal business hours – for example, of additional running expenses you incur
weekend or early morning shifts. when you work from home, so long
REIACT . Real Estate Voice . Issue 22 . December 2020 31Super isn’t always
straightforward, but
this doesn’t need to
be the case. At REI
Super we’re dedicated
in providing every
single person with the
personalised service
they deserve.
BUILD YOUR SUPER SAVINGS USING
THESE HIDDEN SUPER PERKS
Simply put, compounding means you Salary sacrificing can help transfer
earn interest on your previous interest. money that you would have lost in
If you think of a snowball, the higher tax into your super savings. Use our
the hill the bigger the snowball will grow salary sacrifice calculator to see how
Dreaming of retiring? So are we, and when it reaches the bottom of the hill. much tax you could be saving.
that’s why we want to help you achieve The earlier you start, the bigger your 2. Voluntary after-tax contributions. You
your goals by uncovering some perks super account will grow and especially if can make after-tax contributions
within superannuation which you may you make extra contributions. in lump sums from your after tax
not be aware of. income. These lump sum personal
Go on, have a play with this online
No matter your income bracket, no one calculator and see how you could be contributions are not taxed as you’ve
needs to miss out on a comfortable benefiting from compounding interest. already paid the tax on the income.
retirement. Live the life in retirement that However, it is important to be aware of
you have always dreamed of. Reduce your income tax bill the restrictions and conditions around
tax deductions for after-tax contributions.
Here are some of those hidden perks. Many people could reduce the amount Some of these restrictions include;
of income tax they pay now and improve
Compounding interest their future retirement by making extra If the fund no longer holds the
contributions to super, also known as contribution
Let us tell you what we think is the best
voluntary contributions. On a payment to your super that is a
perk of all, and that is compounding
rollover from another fund
interest. The best thing is, that everyone The two main ways to add to your super;
gets to benefit from this perk, no matter On First Home Super Saver Scheme
1. Voluntary before-tax contributions (FHSSS) amounts released to you
your super account balance, income
through an agreement with your then recontributed to your super fund.
bracket or age we all get to reap the
employer (salary sacrificing).
benefits of compounding interest.
32 REIACT . Real Estate Voice . Issue 22 . December 2020You can also read
