South Dakota Banker CFPB Director Richard Cordray Visits South Dakota - Your Premier Source to South Dakota's Financial Services Industry | ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
South Dakota Banker Your Premier Source to South Dakota’s Financial Services Industry | September 2016 CFPB Director Richard Cordray Visits South Dakota Page 5 INSIDE . . . Three SDBA Members Named to ‘Best Banks to Work For’ List Page 12 FFIEC Guidance: Mobile Financial Services Page 16 Succession Planning: How Deep Is Your Bench? Page 18 Official Publication of the South Dakota Bankers Association | www.sdba.com
S O U T H D A K O TA D E V E L O P M E N T C O R P O R AT I O N sba 504 LOAN PROGRAM South Dakota Development Corporation’s SBA 504 loan program offers long-term, fixed-rate financing to for-profit businesses for fixed-asset purchases. • Long-term, fixed-rate financing • Loan amounts: $2 million; up to $5 million • Available to all for-profit businesses, under public policy; or, $5.5 million for including retail operations manufacturing or energy-related borrowers • As a Certified Development Corporation • Subordinate lien position to bank (CDC), the SDDC offers 504 loans statewide • Fixed asset purchases For more information on the SBA 504 loan program, contact LaJena Gruis at lajena.gruis@state.sd.us or 605-773-3301. WWW.SDREADYTOWORK.COM/FINANCE
SDBA Board of Directors South Dakota Banker Chairman Paul Domke Your Premier Source to South Dakota’s Financial Services Industry Heartland State Bank, Redfield September 2016 | www.sdba.com Chairman-Elect Dave Rozenboom First PREMIER Bank, Sioux Falls Vice Chairman Karl Adam First Dakota National Bank, Pierre contents Immediate Past Chairman Rick Rylance Message from the Chairman . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Dacotah Bank, Rapid City Learn Benefits of Utilizing SDBIS Products, Services; Term Ending April 30, 2017 SDBA Looking to Fill Position Steve Bumann, BankWest, Pierre Shawn Rost, First Interstate Bank, Rapid City From the Executive Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Kevin Whitelock, Pioneer Bank & Trust, Spearfish CFPB Director Richard Cordray Visits South Dakota Term Ending April 30, 2018 Jeff Davis, Bryant State Bank, Bryant South Dakota Bankers Insurance & Services Update. . . . . . 6 Brad Seaman, First State Bank of Warner, Aberdeen Preventing Slips and Falls Battling the Hazards of Winter David Bangasser, Dacotah Bank, Sioux Falls Term Ending April 30, 2019 Fall Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Kristina Schaefer, First Bank & Trust, Sioux Falls Learn to Transition to a More Technology-Sophisticated Institution: David D. Nelson, First Fidelity Bank, Platte Attend SDBA Bank Technology Conference Jerry Nachtigal, Citibank, N.A., Sioux Falls Fall Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 SDBA Staff Bank Security Management Training: Security, Fraud and Risk Curt Everson, SDBA President Management ceverson@sdba.com 2016 ABA National Agricultural Bankers Conference. . . . . . 9 Mike Feimer, President of Insurance and Services mfeimer@sdba.com Fall Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Deb Gates, Administrative Vice President IRA Update Seminar to Be Held in October debgates@sdba.com Alisa DeMers, Communications Coordinator Financial Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 ademers@sdba.com Banker Volunteers Needed for 2016 Get Smart About Credit Day Nadine Kepford, IS/Business Manager nkepford@sdba.com Area Banks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Jeanine Dyce, Administrative Assistant Three SDBA Members Named to “Best Banks to Work For” List jdyce@sdba.com Roger Larson, Commercial Lines Specialist Cybersecurity Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 rlarson@sdba.com 43 Learn About Cybersecurity Leadership Michelle Guthmiller, Insurance Specialist mguthmiller@sdba.com Graduate Banking School . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Robin Feimer, Customer Service Representative SD Bankers Attend Graduate School of Banking at Colorado rfeimer@sdba.com Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Editor: Alisa DeMers FFIEC Guidance: Mobile Financial Services Advertising: If you would like to advertise in South Dakota Banker, contact Alisa DeMers at ademers@ Industry Insight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 sdba.com or call 800.726.7322. Succession Planning: How Deep Is Your Bench? South Dakota Banker is a monthly magazine Bank Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 published by the South Dakota Bankers Association that is dedicated to enhancing the banking profession Classifieds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 by providing useful and timely information on important events and trends in the banking industry. Members are invited to submit news and information. Education Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 The advertisements within this publication do not necessarily represent endorsed vendors of the SDBA. With the exception of official announcements, the SDBA disclaims responsibility for the opinions expressed and statements made. The editor reserves the right to refuse any advertisement or editorial copy. Advertising rates are available upon request. Member banks, branches and associate members receive one complimentary subscription. Additional subscriptions are available to members at a rate of $45 South Dakota Bankers Association per year. The non-member rate is $90 per year. 109 West Missouri Avenue, PO Box 1081 Pierre, SD 57501 Serving Bankers Since 1884 Phone: 605.224.1653 Fax: 605.224.7835 Website: www.sdba.com
message from the chairman BY PAUL DOMKE | President/CEO/CCO | Heartland State Bank, Redfield Learn Benefits of Utilizing SDBIS Products, Services I am not sure which words I least like to hear—”summer is ending soon” or “the political campaigning SDBIS President Mike Feimer and rhetoric will be ramping up.” and his staff have worked hard Nonetheless, both are happening. I want to write a few words about at securing product lines and the SDBA’s subsidiary South Dakota rates that are good for all. Bankers Insurance & Services (SDBIS), Inc. SDBIS has been an integral part of the SDBA helping to generate revenue for the Association. SDBIS serves the whole South Dakota banking sector with a great line these products and services. Please keep in mind that of products and services that if banks, especially smaller the Association brings with it the power and leverage ones, would have to try to do on their own, would of all South Dakota banks, and as a group, we are much be searching hard and at the mercy of other pricing stronger and in the long haul much better served. structures. If you currently utilize these products and services, SDBIS President Mike Feimer and his staff have thanks. If you don’t, please get in touch with SDBIS staff worked hard at securing product lines and rates that are and see if they can benefit you now and in the future. n good for all. It is strength in numbers and diversity of those that use the products that allows SDBIS to do just that. From health insurance, bonds, property and casualty, Paul Domke is president/CEO/CCO of Heartland State Bank in they sure have taken care of the people to which I talk. Redfield. Domke can be reached at 605.475.5500 or pdomke@ I know there are options that we all have in selecting hsbsd.com. SDBA Looking to Fill Position T he South Dakota Bankers administrative support to assigned Association (SDBA) is looking SDBA committees and the Board to hire an administrative vice of Directors. Strong written, oral, president who will also serve as presentation and computer skills are executive director of the South Dakota required. Bankers Foundation. Deb Gates, who The position is 40 hours per week currently holds the position, is retiring and offers a 401(k) plan and health at the end of the year. benefits. The starting salary depends The full-time, salaried position on experience. The office is located in is responsible for developing, Pierre S.D., and working remotely is implementing and directing delivery not an option. of a broad range of education, using Phone, email or stop by to pick a variety of delivery methods, to the up a complete job description at the banking industry. The position is also SDBA at 109 W. Missouri Ave., Pierre, responsible for directing activities of SD 57501, phone 605.224.1653 or email the South Dakota Bankers Foundation debgates@sdba.com. The deadline to and providing leadership and apply is Sept. 30, 2016. n 4 South Dakota Banker | September 2016 | www.sdba.com
from the executive office BY CURT EVERSON | President | South Dakota Bankers Association CFPB Director Richard Cordray Visits South Dakota E arly on a foggy morning during ●● New HMDA data reporting requirements, Sturgis Motorcycle Rally week, I processes and related privacy concerns headed to Huron for a roundtable ●● CFPB’s process for defining rural vs. non-rural discussion between the director of the areas Consumer Financial Protection Bureau ●● Reg Z-related timeframes affecting home loans (CFPB), Richard Cordray, and a group from construction through closing of bankers about challenges in the home ●● TILA/RESPA Integrated Disclosures (TRID) mortgage lending space. ●● Owners’ title insurance Shout-out to Angela Beilke, vice president-mortgage That’s a pretty good list to cover in an hour and a department manager at American Bank & Trust, Huron. half. To his credit, Director Cordray did address several of It’s because of Angela’s willing service as a member of the the concerns he felt were valid and noted efforts the CFPB CFPB’s Community Bank Advisory Council that Director was taking to address some of those issues. But, I honestly Cordray and his staff decided to stop in Huron on their walked away from the meeting thinking that inasmuch as tour beyond the D.C. beltway. the Director and his staff said they wanted to hear about As the fog began to lift about 30 miles east of Pierre, problems associated with the CFPB’s regulations, they I noticed a parked car ahead, flashers blinking, sitting tended to believe that bankers too often perceive problems on the opposite shoulder of U.S. Highway 14. As I drew that do not actually exist. closer, I also noticed a motorcycle sitting upright in an Director Cordray encouraged bankers to “just make un-mowed section of that westbound ditch and a couple lending decisions like you have always done, and you of “senior” riders walking up toward the parked car. Then will be fine.” I wouldn’t want to speak for everyone in I spotted a single set of black skid marks starting in the the room, but I am guessing that bankers may have taken eastbound lane, crossing over through the westbound a skeptical view of that counsel, not only in light of the lane and eventually disappearing into that tall grass. increased regulation associated with lending, but also Everyone appeared to be in good shape, so I continued because the banks represented in the room work with east on 14 in order to make the meeting with Director the OCC/FDIC or Federal Reserve examiners and their Cordray and SDBA members. interpretation of the CFPB’s regulations. As I drove along, I started to wonder about what may As the roundtable discussion was nearing its end, have caused the motorcycle to veer off course. Was the Director Cordray let us know that he was a bit frustrated accident fog related? Did the riders have to take the ditch at the ongoing pushback against the CFPB’s rulemakings. in order to avoid a collision with a deer or some other He challenged anyone in the room to document one case wildlife? Since it was very early in the day, I didn’t think where a bank has been sued over any issue involving that driver fatigue would have been a factor. A mishap a non-QM loan. When concerns were raised about had occurred, but no one got hurt. Just another day on the the volume and complexity of documents involved in open highway. originating or closing a residential real estate loan, he Reflecting on the dialogue between bankers and pointed to the CFPB’s new Know-Before-You Owe Loan Director Cordray and his staff later that morning, I started Estimate and Mortgage Closing Disclosure tools and was thinking about some parallels between the hazards of the quick to indicate it was state and local government-driven open road and challenges in the home mortgage space forms and processes that caused much of the complexity. for bankers and their customers. Here’s a recap of those What all parties involved in the home mortgage discussions. lending business need to understand (bankers, regulators Each of the handful of community and trade association staff like me) is that for most people, banks represented at the meeting are perception is reality. In preparation for the meeting with actively engaged in originating home the Director, I decided to do some homework. I found a loans. At the outset, Director Cordray resource on the ABA’s website that I thought might be asked that bankers tell him about helpful entitled “The new CFPB Mortgage Origination issues of concern and stated his goal of Rules Deskbook.” The stated goal of attorneys at the D.C. responding to each concern during the law firm of Buckley Sander, one of whom used to work at course of the meeting. Bankers raised the CFPB, in creating this deskbook “was to consolidate concerns about: Richard Cordray all of the many, varied sources of regulatory guidance on ●● Appraisals (cost, timeliness, lack mortgage lending rules. They looked holistically at: of comps in rural areas) ●● Preamble language associated from official Federal ●● Qualified mortgage challenges especially in rural Register releases of the rules communities Continued on page 19 South Dakota Banker | September 2016 | www.sdba.com 5
south dakota bankers insurance & services update BY ROGER LARSON | Commercial Lines Specialist | South Dakota Bankers Insurance & Services (SDBIS), Inc. Preventing Slips and Falls Battling the Hazards of Winter S lips, trips and falls can occur at not removed) to avoid thaw/refreeze hazards, use any time during the year, but the of ice control products and who is responsible for snow and ice hazards from our thaw/refreeze follow up. South Dakota winters greatly increase ●● Drainage. Reroute gutters that empty onto the challenges to preventing these types walkways to minimize the potential for refreeze of claims. of snow melt. Repair or re-grade low spots that Many people are surprised to learn collect water along walking surfaces. that slips and falls are the number ●● Supplies and Equipment. Ensure adequate snow one cause of insurance claims at community banks. Slip, and ice management supplies and equipment trip and fall claims make up a large portion of workers’ are available. Consider a power brush for snow compensation and general liability claims. These types removal; they typically leave a cleaner and safer of losses represent a significant cost to your business. walking surface. Working to prevent slips and falls may help banks avoid ●● Education. Involve and educate your employees financial losses such as paid claims, increased insurance and co-workers on the prevention of slips and premiums and administrative time spent handling falls. Ask what they see as the problem areas each incident reporting. Additionally, injuries in a facility can winter. create adverse publicity, which in turn could affect a bank’s name and reputation. Ultimately, all of these issues Precautions to Take During Winter Weather may have a negative effect on the bottom line. ●● Make every effort to clear walkways and parking lots before employees and customers arrive. Did you know that...? ●● Place adequate water-absorbent mats at each ●● The National Safety Council reports that the building entrance. Monitor for puddles beyond the leading cause of accidental death and injury in mats and mop up immediately. Install extra mats public buildings is slips and falls. For all public as needed. places, they are second only to motor vehicle ●● Place wet floor warning signs when conditions accidents. warrant. ●● Slips and falls are the leading cause of nonfatal ●● Monitor all walkways throughout the day, both accidental injuries. More than 12 million occur indoors and outside. Remove snow accumulation each year, requiring medical attention that includes from walkways and apply ice control products as eight million emergency room visits. necessary. ●● More than 25,000 fatalities occur from slip-and-fall ●● Encourage employees to report any slip/fall accidents annually. For people over the age of 75, hazards that they may observe throughout the day. they are the leading cause of accidental death. There definitely is more risk for slips and falls during ●● Slips and falls are the leading cause of workplace the winter months, but there are other hazards to be injuries for employees, with the average injury aware of throughout the year, such as: wet floors; uneven costing more than $22,000. walking surfaces; polished or freshly waxed floors; loose ●● The Insurance Information Institute reports that the flooring, carpeting or mats; transition from one floor average cost of a premise’s liability claim, decided type to another; missing or uneven floor tiles; damaged by a jury, is more than $600,000. or irregular steps, no handrails; sloped walking surfaces; electrical cords or cables; open desk or cabinet drawers; Winter Slip and Fall Prevention Plan and poor lighting Providing a clean, dry walking surface 100 percent of Slip, trip and fall claims can be very costly to your the time may not be possible during the winter months, bank. Many slip-and-fall injuries are preventable. but a winter slip and fall prevention plan can greatly Encourage employees to be alert and report hazardous reduce the risks. Planning should begin well before the conditions. Take the necessary precautions and prevent a first snowfall and address items such as: very costly injury this winter season. n ●● Snow and ice management contracts. Define Roger Larson is commercial lines specialist for the South depth and weather triggers, timing of service, Dakota Bankers Insurance & Services (SDBIS), Inc. Larson can be specific areas covered, where snow will be piled (if reached at 605.280.0912 or rlarson@sdba.com. 6 South Dakota Banker | September 2016 | www.sdba.com
fall training Learn to Transition to a More Technology-Sophisticated Institution Attend SDBA Bank Technology Conference D eloitte & Touche recently published “Forward Look at the Top Regulatory Trends for 2016 in Banking.” According to Deloitte, some trends from 2015, such as concerns about credit quality, continued into 2016. Meanwhile, the impact of technology on every aspect of banking operations and strategy can be seen throughout the 2016 regulatory picture—from model risk management to data quality to the focus on preventing and responding to cyber threats. Using technology as a tool to enhance compliance and credit quality can both decrease and increase risk. Finding the right balance among investment, maintenance and innovation is now an essential part of risk management and compliance. To stay in front of cyber threats, regulators are requiring banks to do more rigorous testing—establishing ●● Finding the ROI in Security policies, procedures and controls is not enough. Effective ●● Non-Bank Competitors: Understanding and cybersecurity requires a bank to get controls in place, Responding to their Technology Edge monitor and adjust for new threats, and respond effectively when an attack occurs. ●● Planning to Fail Well—Today’s Incident Response Banks typically focus on the first stage but forget Expectations about the last two. And the regulators have indicated that banks should expand disruption scenarios beyond their Hot Speakers own boundaries to include potential weak links such as customers, third-party vendors and critical infrastructure ●● David Peterson, i7 Strategies, Hahira, Ga. components. According to Deloitte, if 2015 was focused on ●● Jack Vonder Heide, Technology Briefing Centers, change, 2016 is the year of transformation. Chicago, Ill. The SDBA is offering the 2016 Bank Technology ●● Jessica Mashburn, Secure Identity Systems, Brentwood, Conference on Sept. 20-21 at the Hilton Garden Inn Sioux Tenn. Falls Downtown in Sioux Falls to provide information to help community banks as they continue the transition to a ●● Bryan Ansley, FNB Merchants/Secure Identity more technologically-sophisticated institution in this ever- Systems, Brentwood, Tenn. changing world of mobile devices and electronic payment ●● Jon Waldman, Secure Banking Solutions, Madison, S.D. systems. ●● Andy Deinert, Vantage Point Solutions, Mitchell , S.D. Hot Topics Who Should Attend ●● Cybersecurity Bootcamp: A Year of the CAT (Cybersecurity Assessment Tool)—How Risk This conference targets the “Technology Team” Assessment is Changing (For the Better) in your bank. Technology managers, information security officers, IT committees, IT auditors, heads of ●● Who’s on First, What’s on Second? Changes in operations, chief information officers, and anyone with Banking and the Millennials Driving Them responsibilities or an interest in bank technology are ●● Enterprise-wide Innovation: Is It Impossible, encouraged to attend. Improbable or Inevitable? Attendees will also have the chance to visit with a ●● Cyber Security Breach Playbook—What Every IT number of technology vendors who will be exhibiting at Administrator Needs to Know this year’s conference. For the complete conference agenda and to register ●● Teaching Business Customers about CyberSecurity online, visit www.sdba.com/education. Questions, contact ●● How to Protect the “Missing Layer” in Your Cyber Deb Gates with the SDBA at 800.726.7322 or debgates@ Security Plan sdba.com. n South Dakota Banker | September 2016 | www.sdba.com 7
fall training Bank Security Management Training: Security, Fraud and Risk Management T he SDBA’s Bank Security Management Training: ●● Analysis of current trend data Security, Fraud and Risk Management on Oct. 20, ●● Integrated deterrence halos and incorporating the 2016, will highlight issues impacting the banking Heinz principles into strategies industry on fraud trends, card fraud and physical security ●● Developing policies, procedures and systems issues. This one-day training will be held at the Clubhouse consistent with Bandit Shield guidelines Hotel & Suites in Sioux Falls. ●● Implementing active threat concepts into physical This fast-paced seminar will focus on issues that security planning are sometimes not considered by bankers who are taxed to the limit with the operational challenges of running 4. The Insider Threat—Don’t Look the Other their bank. This seminar will present current trends and Way include examples of how financial institutions and law The moral hazards of bailouts and the continuing enforcement are responding to today’s perils. difficult economic climate are not just topics for intellectual debate and academic pontification. Both conditions have an impact on those who work at Program Highlights institutions, and when combined with the powerful 1. No Trojan Horse Required—How the Crooks influence of the rationalization process, some employees Exploit Banks make the decision to embezzle to satisfy their needs. In this session, Jim Rechel, president of The Rechel This session will highlight: Group, a fraud risk analysis, prevention, detection and ●● Motivating factors to embezzlers investigation firm and former FBI agent, will analyze how ●● Red flags they unknowingly exhibit the criminal element is incorporating the ever-expanding ●● Steps banks can take to protect their institution stable of technology tools to exploit the weaknesses in bank operational processes. Utilizing current examples, Rechel will provide a look inside the operations of current Who Should Attend Security officers or directors, compliance officers, scams, providing attendees with insight into how the operations managers, auditors, HR directors, legal staff, criminals view banks and utilize every tool available to loan officers, disaster recovery managers, collection staff get to the money. This session will highlight: and fraud investigators can all benefit from attending this ●● Card skimming—why it’s not going away seminar. ●● How criminals are exploiting breaches over longer periods of time ●● The nexus between common fraud schemes and Presenter today’s technology Jim Rechel is president of The ●● Prevention steps to consider for your bank Rechel Group, Inc., a risk-consulting firm headquartered in Cincinnati, 2. Using Social Media in Investigations Ohio. He is on the board of The Discover what tools are available to maximize Institute for Criminal Justice Education, banks’ investigations using social media sites and apps. Montgomery, Ala., and a member This portion of the seminar will provide information to of numerous national organizations. immediately put to use and will highlight: Rechel is also a certified financial ●● Developing methods to use social media to link security officer. He is a past local board member of the entities, people and transactions International Association of Financial Crimes Investigators ●● Methods to enhance due diligence and fraud and the American Society of Industrial Security. Prior investigations to working for The Rechel Group, Inc., Rechel was ●● Discussion of recent legal findings vice president for Fifth Third Bank headquartered in Cincinnati, 3. Physical Security Robbery Preparedness While the perils maintain similar names, the approach Register to Attend banks take to planning for the unforeseen require financial For more information and to register, visit www.sdba. institutions to address current trends. This portion of the com/education. Or contact Deb Gates with the SDBA at seminar will address: 800.726.7322 or debgates@sdba.com. n 8 South Dakota Banker | September 2016 | www.sdba.com
fall training IRA Update Seminar to Be Held in October T he IRA Update Seminar builds on attendees’ ●● Setting up inherited IRAs knowledge of IRA basics to address some of ●● Distributions from an inherited IRA the more complex IRA issues their financial ●● Roth distributions organizations may handle. This course also includes all changes that have occurred and discusses any pending ●● Conversions legislation. This is a specialty session; previous IRA ●● Legislative update knowledge is assumed. The SDBA will hold the IRA Update Seminar on Oct. Instructor 20, 2016, at the Ramkota Inn in Sioux Falls. Instructor Mike Nelson taught marketing for Mike Nelson uses real-world exercises to help participants 13 years at Central Lakes Community apply information to job-related situations. College in Brainerd, Minn., before starting JM Consultants. He has Course Highlights conducted insurance, real estate ●● NEW: “Fiduciary” regulations and securities training seminars and developed financial training services for ●● Understanding how selection of beneficiaries financial institutions. JM Consultants determines death distributions offers all IRA products and services ●● Review contribution rules ●● Transfers versus rollovers Register to Attend For more information and to register, visit www.sdba. ●● Moving QRP com/education. Or contact Deb Gates with the SDBA at ●● Charitable distributions 800.726.7322 or debgates@sdba.com. n Titles of Dakota Appraisal Services Agricultural | Commercial | Residential | Right-of-Way & Condemnation | Rural Residential Our experienced appraisers are committed to providing high quality and prompt turnaround, every time. Expect clear language, accurate details and a thorough examination of your agricultural, residential, or commercial property. Wade Buck Calvin Gerry Conroy Titlesof Dakota Appraisal Services See our Appraisal Request Form Get Started at www.titlesofdakotaappraisal.com 605-399-4128 | 325 Omaha St. Ste. 7 Rapid City, SD 57701 10 South Dakota Banker | September 2016 | www.sdba.com
financial literacy Banker Volunteers Needed for 2016 Get Smart About Credit Day T he American Bankers Association Foundation is Smart About Credit, calling for banker volunteers for its annual Get which will be Smart About Credit program, an initiative designed sponsored by Citi, to teach teens and young adults how to use credit Wells Fargo and U.S. effectively. Bank, who’s support Bankers will celebrate Get Smart About Credit makes possible the Day on Oct. 20, 2016, and throughout the month by development of visiting classrooms across the country to present lessons free materials for all on important financial obstacles facing young adults, participating banks. including paying for college, building good credit habits, Bankers interested managing money and protecting their identity. in participating in “I believe it’s important for us, as an industry, to the program can sign leverage our own financial knowledge to teach todays’ up online at www. teens about the importance of credit and how to use it aba.com/GetSmart. wisely,” said Rob Nichols, ABA president and CEO. “The Registered banks will Get Smart About Credit program provides participating be featured in a list of bankers with all the resources they need to get students participating banks on thinking critically about their financial futures.” the ABA Foundation’s website and in press materials. n This is the 13th year bankers have celebrated Get Bank on innovation, reliability and efficiency. Let’s get to work. Go with Midco, and get to work strengthening your bottom line. It starts with speed, reliability and efficiency today – plus non-stop innovation to help keep you ahead of the curve. That’s technology that takes you places. Call today. 1.800.888.1300 • Midco.com/Business Internet | Networking | Phone | Cable TV | Advertising © 2016 Midcontinent Communications. All rights reserved. South Dakota Banker | September 2016 | www.sdba.com 11
area banks Three SDBA Members Named to ‘Best Banks to Work For’ List T #3: Bell Bank wo SDBA member banks and one associate member were named to American Banker Magazine’s fourth annual list of the 60 best banks to work for. Location: Fargo, N.D. Topping the list were Live Oak Bank, Wilmington, N.C.; HomeBanc, Lake Mary, Fla.; and Bell State Bank Assets: $3.9 billion and Trust, Fargo, N.D., which is an SDBA associate Employees: 657 member. First Bank & Trust in Brookings and Sioux Falls President and CEO: Michael Solberg was number 17, and First PREMIER Bank in Sioux was number 60. Bell Bank, number three in the overall ranking, is number one These and other banks were celebrated for being in the category for banks with $3 billion to $10 billion of assets. employee-centric, offering programs and amenities like Bell Bank’s catered weekly lunches, wellness programs, an onsite motto, according gym and dog park, anniversary celebrations and a “pay it to President and forward” charitable giving program. Chief Executive Familiar names—and more than a dozen newbies— Michael Solberg, can be found in the annual ranking of the nation’s most is “Happy employee-friendly banks. Find out why these 60 banks Employees, are so successful at keeping their employees happy and Happy engaged at http://www.americanbanker.com. Customers.” So Bell, which shortened its Employees celebrate Bell Bank’s 50th name from Bell anniversary. State Bank & Trust on Aug. 22, does plenty to try to make sure its employees are happy and, by all accounts, it succeeded spectacularly on May 6, the bank’s 50th anniversary. Every full-time HELPING FIRST TIME (& NOW REPEAT) and part-time employee received a one-time cash bonus of $2,500 and $1,000, respectively. At a party to celebrate BUYERS’ DREAMS the milestone, Bell also gave away 50 massages and 50 televisions that had a 50-inch screen. COME TRUE SINCE 1973. Besides the surprises on special occasions, employees like Joe Ackerland enjoy ongoing support in the form of FIRST-TIME & REPEAT career development. HOMEBUYER PROGRAMS: “Bell has invested in me by sending me through the Dakota School of Banking,” said Ackerland, a branch Downpaymentt & Closing Cost Assistance Downpaymen manager who has worked at the bank for nine years. Competitive Rates More recently, Ackerland expressed an interest in Tax Credit – Mortgage Credit Certificate (MCC) commercial lending, and Bell responded by sending him to the Commercial Lending Academy at the University of Minnesota’s Continuing Education Center. The result is that employees genuinely feel they matter, because the bank demonstrates this through meaningful action, rather than just paying lip service to the idea, said Steph Melgaard, a vice president and virtual bank services manager who has been with Bell for two years. 605-773-3181 | www.sdhda.org “’Happy Employees, Happy Customers’ is not just a poster that hangs in the break rooms,” Melgaard said, “but truly the basis of how we do business.” 12 South Dakota Banker | September 2016 | www.sdba.com
#17: First Bank & #60: First Trust PREMIER Bank In recognition of reaching $2 billion The PREMIER Summer Track Meet has dollars in assets, First Bank & Trust been an anticipated community tradition held a corporate party in Brookings for for more than 20 years, drawing close to employees and their guests. 2,000 participants in 2015. Location: Brookings and Sioux Falls Location: Sioux Falls Assets: $2.1 billion Assets: $2 billion Employees: 492 Employees: 339 President and CEO: Kevin Tetzlaff, CEO: Dana Dykhouse Brookings, and Brian Thompson, Call me at Popular with employees: For more Sioux Falls than 20 years, First PREMIER Bank 605.201.1864 Popular with employees: On-site has provided scholarships to high childcare is available at the Brookings school seniors. Last year, 15 of the 31 Gene Uher location, and the children sometimes $1,000 scholarships awarded went to Based in Sioux Falls, SD, come through the office to visit children of bank employees. serving South Dakota, Nebraska, employees, which adds fun to the Minnesota and Iowa. Activity to relieve stress/promote workday. fun: Unique sales meetings help Fitness/wellness program: foster teamwork. One example is Employees win prizes for an exercise in a corn maze meant participating in a yearlong program to highlight a healthy approach to bellbanks.com that encourages healthy eating habits organizational change. and exercise. Community service initiative: Each Community service initiative: Last year, the bank was the exclusive Partner with us. year, First Bank puts about 5 percent sponsor of the United Way rally, of its profits into a special fund to “Start with Heart.” The event Our correspondent bankers will get you clear answers support organizations that improve featured the rock band Heart. n and fast decisions. As your the community, whether by helping partner, we will help you local youth or promoting the arts enhance your customer and education. Its donations totaled relationships. As your bank about $1.3 million last year. grows, we’ll help you meet your needs. The SDBA School of Compliance, Together,let’s make it happen. typically scheduled in the fall of even-numbered years, will not be • Commercial & ag participation loans held this fall. Instead, it will be held • Bank stock & ownership loans • Bank building financing in the spring of 2017 in Sioux Falls. • Business & personal loans for bankers Be watching for more details. 13150 bellbanks.com | Member FDIC South Dakota Banker | September 2016 | www.sdba.com 13
cybersecurity training 43 Learn About Cybersecurity Leadership F orty-three people attended the Executive Leadership federal regulators and DSU educators. Topics covered of Cybersecurity (ELOC) training held at Dakota the threat landscape and globalization of cybercrime, State University (DSU) in Madison on Aug. 16, regulatory response and cybersecurity risk assessment 2016. The training was co-hosted by the South Dakota tool, threat intelligence collection and sharing by Division of Banking, South Dakota Bankers Association, community banks, a roundtable exercise of cyber threat Independent Community Bankers of South Dakota, scenarios/hacking simulation, and ELOC best practices. Conference of State Bank Supervisors and DSU. Be watching for more ELOC training to come. n Speakers included law enforcement officials, state and (Photos courtesy of ICB of South Dakota.) 14 South Dakota Banker | September 2016 | www.sdba.com
graduate banking school SD Bankers Attend Graduate School of Banking at Colorado A s part of the class of 2016, three South Dakota bankers graduated from the Graduate School of Banking at Colorado (GSBC). The graduates were Robert Schelske, First Dakota National Bank, Mitchell; David Kotab, Commercial State Bank, Wagner; and Dan Scheurer, Security First Bank, Rapid City. GSBC awarded 159 total graduates from across the nation with a certificate in banking in a ceremony on July 28 at the University of Colorado in Boulder, Colo. GSBC prepares bank-industry professionals to take on senior management roles within their organizations. Each student has been recognized by his or her bank CEO, president and supervisor as a rising star within their organization. During the 25-month program, which meets two weeks each July for three consecutive years, students complete six intersession research projects, on-campus L-R: Robert Schelske, First Dakota National Bank, Mitchell; coursework, exams and a bank management simulation. David Kotab, Commercial State Bank, Wagner; and Dan Next year’s school session will be held July 16-28, Scheurer, Security First Bank, Rapid City 2017. Visit www.GSBColorado.org for details. n DDoS WORKPLACE CONCENTRIC AND ECCENTRIC MUSCLE MOTION IN A MANAGED DISTRIBUTED DENIAL OF A TECHNICAL ANALYSIS SDN Communications’ SERVICE PROTECTION SCENARIO BY SDN COMMUNICATIONS Managed DDoS Protection PROTECTION monitors, reports and prevents Distributed Denial of Service attacks that can stop internet services. So while your arm may measure just 25 inches from shoulder to fingertips, SDN provides 360 degrees of defense against DDoS attacks from all over the globe. ® 12 3 4 5123 412 2 4561 12 91991 Enjoy the UPTIME. | sdncommunications.com 25” 124 33 66 REACH 360º NETWORK PROTECTION South Dakota Banker | September 2016 | www.sdba.com 15
technology BY JON WALDMAN, CISA, CRISC | Partner and Senior Information Security Consultant | Secure Banking Solutions, LLC FFIEC Guidance: Mobile Financial Services FFIEC Updates IT Examination Handbook to Mobile Financial Services Technologies Include Mobile Financial Services Appendix E: MFS identifies four current MFS R ecently, the FFIEC released an technologies being employed by financial institutions: expected and overdue update to 1. Short message service (SMS) mobile banking (text its IT Examination Handbook. banking) Retail Payment Systems Booklet 2. Mobile-enabled websites and browsers Appendix E: Mobile Financial Services 3. Mobile applications was written to encompass the often- 4. Wireless (mobile) payment technologies used mobile banking product and service line for financial institutions, SMS Mobile Banking: SMS mobile banking utilizes which has not been explicitly recognized in the IT Exam text messaging to allow a customer to provide financial Handbook until now. transaction instructions to their financial institution. According to the guidance, Appendix E: Mobile Typical SMS mobile banking transactions include Financial Services (MFS) “focuses on risks associated information gathering (balance checking), transfer of with MFS and emphasizes an enterprise-wide risk funds between accounts, account alerts or updates, or one- management approach to the effective management and time passwords for website authentication. mitigation of those risks.” Appendix E: MFS discusses the different types of mobile financial services that institutions Mobile-enabled Websites/Browsers: Mobile- are currently implementing and provides an updated enabled websites and browsers allow a customer to access work program to help examiners review and provide the same Internet banking products and services offered recommendations regarding MFS. by the financial institution to a desktop computer user, 16 South Dakota Banker | September 2016 | www.sdba.com
only the website or the browser is optimized for a mobile payments may be made via text message (SMS) or device (tablet, laptop or smartphone). Mobile-enabled mobile application (Fiserv Popmoney). P2P allows websites or browsers aim to enhance the customer a customer to send money via their mobile device experience by ensuring Internet banking products and to other users enrolled in the institution’s system. services are in the best format for viewing on a mobile While MFS continues to gain market share, as far device. as payment platforms are concerned, established retail payment channels (ACH, credit/debit card networks, Mobile Applications: Mobile applications are EFT, etc.) are still the backbone of transferring money downloadable software applications developed between financial institutions. The traditional retail specifically for use on mobile devices. Mobile banking payments channels allow financial institutions to leverage applications are typically customized for a specific existing banking relationships to verify identities, satisfy financial institution (branding, products, services, look- federal anti-money laundering requirements, and fund and-feel) and allow a customer to perform the same accounts despite the new technologies and risks regarding services (information gathering, initiate transfers, pay mobile-based transactions. bills, etc.) as offered via traditional Internet banking. Mobile applications offer a faster, more user-friendly interface the SMS-based or Web-based mobile banking. What are the risks associated with MFS? The institution’s risk management process should incorporate the risk of using mobile financial services. Wireless (Mobile) Payment Technologies: Wireless Also, the risk of using MFS is dependent on the types payment technologies (mobile payments) come in a of functionality offered by the institution, the type of variety of applications, including wireless payments at information being stored, transmitted and processed point-of-sale (POS) terminals (Apple Pay, Android Pay or through the MFS, and the rate of adoption. Appendix Samsung Pay), peer-to-peer payments (Fiserv Popmoney, E: MFS should identify four different types of mobile PayPal, Venmo), or other types of wireless payments financial services: (mobile wallets). Most mobile payment technologies allow the user to make a payment without the need for a ●● Strategic Risk: The institution must determine physical card (or check) during the transaction. if utilizing MFS aligns with the existing strategic vision, goals and risk appetite. If implementing Four different types of mobile payment technologies MFS does not align with these strategic planning are identified in Appendix E: MFS: items, strategic risk increases. ●● Near Field Communication (NFC): NFC is a ●● Operational Risk: Operational risks of MFS wireless protocol that allows for the exchange include the risks around transaction initiation, of payment credentials (or other information) authentication and authorization and the MFS stored on the mobile device only while the hardware and software itself. payment terminal and the device are within direct ●● Compliance Risk: Compliance risks to the proximity of one another (“tapping” a device institution include not being in compliance with on an NFC terminal is often used to initiate the consumer laws, regulations and supervisory transaction). guidance, as well as failure to perform proper ●● Image-based: Coded images similar to barcodes due diligence and ongoing management of MFS (called quick-response or “QR” codes) used to vendors. initiate payments. Credentials may be encoded ●● Reputation Risk: The risk of the financial within a QR code image or stored in the cloud. institution’s reputation being harmed as a result For example, specific retailers might use quick of information stored, transmitted and processed response (QR) codes to identify customers in a through the MFS becoming compromised or closed-loop mobile payment system. interrupted for a period of time. ●● Carrier-based: Carrier-based transactions are billed directly to a customer’s mobile carrier To read more about the risks associated with MFS, (cellular) invoice. Merchants are paid directly by risk measurement, monitoring and reporting, and what the mobile carrier, bypassing traditional payment Secure Banking Solutions (SBS) can do to help, see the full networks. For example, a carrier-based payment story posted on the SDBA’ website at www.sdba.com/ may occur when mobile users donate money to sbs-institute-overview. n charity through SMS messages or purchase an “add-on” in a mobile gaming application. Jon Waldman, CISA, CRISC, is a partner and senior information security consultant with Secure Banking Solutions (SBS), LLC, in ●● Mobile P2P: Peer-to-peer payments (P2P) are Madison. An SDBA endorsed vendor, SBS has a team of auditors most often initiated on a mobile device using and consultants that can assist in updating IT risk assessments the recipient’s mobile phone number, email and ensure that information security programs adequately address or another identifier. Payment is through reflect the risk-mitigating controls around MFS. Contact SBS at established retail payment technologies. P2P 605.923.8722 or visit https://www.protectmybank.com. South Dakota Banker | September 2016 | www.sdba.com 17
industry insight BY JIM EDRINGTON | EVP, Professional Development Group | American Bankers Association Succession Planning: How Deep Is Your Bench? S uccession planning is a concept “career of choice.” A dynamic culture is also being created that is gaining more and more in many community banks that provide opportunities for prominence, and for good reason. people to grow and advance. As baby boomers continue to retire in This culture development requires the full support record numbers, banks are faced with of the CEO, the board and senior leaders. When properly making decisions about key positions executed, culture can be a competitive advantage and a that will impact their future success, key opportunity to reach out to the new generation of and it’s important to “get it right.” bank employees (the much-talked-about millennials). Boards of directors play an important role in this The board has many competing responsibilities— process—helping to ensure the bank has a robust and especially given the current regulatory environment effective process for identifying top talent and ensuring and importance of risk management oversight. Your a smooth transition for key management positions, shareholders and regulators want to know that you especially in the C-Suite. have in place a solid plan of action as part of the bank’s Succession planning is all about ensuring you long-term vision or if called upon in an emergency. This develop your “bench”—recruiting and developing the fiduciary responsibility goes beyond the CEO’s office talent that represents the future—and instilling in these and includes most other key positions, including division employees the knowledge, skills and abilities (referred to heads. as KSAs) to enable them to be successful in their current Not only must the board address the risks associated roles and well-positioned to take on increasing areas of at the C-Suite level, it must also look internally at director responsibility and more challenging jobs. A formalized succession to ensure that the board’s composition succession planning process to support this objective continues to satisfy the needs of the bank. It’s important provides several key benefits, including: to integrate this level of review into the annual process leading to the recommendation of the slate of directors in ●● Identifying the key roles in the bank’s management support of the annual shareholder vote. structure. Additionally, boards must consider the key skills ●● Documenting the critical skills and competencies required to serve as a director, who in the community needed to support strategic objectives. may represent ideal candidates and how best to attract these individuals. Given the demands on these ●● Identifying potential internal candidates for individuals in their current day jobs, and the increased succession by job role. level of governance required of bank boards, this can ●● Assessing whether internal candidates possess often be a challenging proposition. necessary job skills. Proper planning and the development and management of a well-thought-out succession planning ●● Communicating the importance of succession methodology will go a long way toward ensuring that planning to all key stakeholders. your board of directors remains vital and serves the bank well. From ABA’s perspective, the industry has embraced the need for succession planning and is Having a culture that recognizes the importance taking concrete steps to address talent gaps. Many state of leadership development, as well as the discipline to bankers associations have taken steps as well, such as identify critical roles and functions—with an eye towards implementing emerging leaders programs to engage the future—can help position a bank for continued growth younger bankers in the advocacy process and help them and success. n develop their skills and professional networks. The graduate banking school marketplace is seeing a resurgence and, in some cases, record attendance levels, Jim Edrington is executive vice president of professional further demonstrating the investment many banks are development at the American Bankers Association. Edrington making in their future. can be reached at jedringt@aba.com. A clear byproduct of this heightened interest in succession planning and leadership development is that as the industry distances itself from the financial downturn, banking will be positioned once again as a 18 South Dakota Banker | September 2016 | www.sdba.com
bank notes Dakota Bankers Gather at GSBC Bankers from South Dakota and North Dakota This year is phase two of the construction project. attending the Graduate School of Banking at Colorado Mount Rushmore Road will remain open to two-way (GSBC) gathered at Cantina Laredo in Boulder. Bankers traffic with minimal delays throughout the project. n from the two states traditionally meet for a Dakota bankers reception and dinner midway through their Bridgette French Selected to Receive classes at GSBC. This year’s school session was held July 17-29 at the University of Colorado in Boulder. n SD Bankers Foundation Scholarship Bridgette French, a senior majoring in banking and financial services at Northern State University in Aberdeen through online classes, was selected to receive BHCB Supports Small Businesses a $1,500 scholarship from the South Dakota Bankers During Mount Rushmore Road Foundation. French is currently employed as a tax policy Construction management analyst with the South Dakota Department Mount Rushmore Road construction in Rapid City is of Revenue. Following graduation in 2017, she plans to a three-year project that affects one third of the businesses further her education and career with the State of South directly each year and everyone indirectly for all three Dakota by applying for the Governor’s Leadership years. The road is the premier tourism gateway to the Program to use toward a master’s degree. Black Hills and Mount Rushmore. A nontraditional student, French spends her free time Black Hills Community Bank (BHCB) in Rapid City outside of school with her two children and their many joined with its neighbors and fellow businesses to film activities within her community. a public awareness TV commercial inviting residents to The South Dakota Bankers Foundation annually shop on the road and to thank people for their continued awards a scholarship each year to a junior or senior support during the construction. The four gentlemen on majoring in banking and financial services at Northern the monument came down to assist in the promotion. State University. n Director Cordray Visits South Dakota...continued from page 5 ●● CFPB interpretive rules and bulletins technical amendments. One attendee at the roundtable ●● CFPB small entity compliance guides told me that the recent TRID amendments that attempt ●● Webinars during which CFPB staff answered to clarify some of these issues is 293 pages in length. specific compliance questions The size and complexity of home mortgage ●● CFPB guidance at conferences regulations and interpretive guidance is daunting ●● Their own informal compliance discussions to many community bankers. It would be well for with CFPB staff the lawyers working at the CFPB to understand that This “deskbook” is more than 400 pages in length. indeed, perception is reality. n To its credit, the CFPB has tried its own hand at clarification of certain informal guidance whether Curt Everson is president of the South Dakota Bankers issued through webinar, compliance guide or Association. Everson can be reached at 605.224.1653 or otherwise and to make additional clarification and ceverson@sdba.com. South Dakota Banker | September 2016 | www.sdba.com 19
classifieds Chief Financial Officer, Plains assistance to ensure maximum customer Director of Credit Commerce Bank, South Dakota service and satisfaction. A bachelor’s Administration, American Bank Plains Commerce Bank is looking for an degree in business administration, finance, economics or related field and & Trust, Sioux Falls, S.D. experienced, energetic, self-motivated American Bank & Trust is looking for person to fill a full-time chief financial 10 years of progressive responsibility a director of credit administration. officer position. Responsibilities include experience. All new employees must This is an excellent opportunity for the (but not limited to): Oversees the pass pre-employment screening. right candidate looking to advance in treasury, budgeting, tax, accounting and BankWest is recognized as a market his or her career and seeking growth financial reporting activities including leader in customer care, community opportunities with a locally-owned, staff who work in these areas. Oversees reinvestment and depth of services. successful organization. This position reporting to regulatory authorities and Apply at www.bankwest-sd.com, contact is responsible for providing ongoing to the Board including preparation and your local Career Center or BankWest at development and guidance to assure review of call report. Prepares financial 800.253.0362. All qualified applicants will a strong credit administration culture reports; ensures complete/accurate receive consideration for employment bank-wide and for providing assistance financial, statistical and accounting without regard to race, color, religion, in maintaining an effective credit policy records. Analyzes department budgets sex, sexual orientation, gender identity or and managing the credit quality of the and allocates operating budget. Writes, national origin. n bank’s loan portfolio. Assists the chief reviews, and distributes financial policy credit officer and senior credit analyst in and procedure statements to ensure Compliance Officer, Hilltop the development and implementation of regulatory and policy compliance. National Bank, Casper, Wyo. ongoing credit training. Responsible for Qualities of the successful candidate The compliance officer is responsible the management of a high-quality loan include: Experience in the banking for developing, implementing and portfolio as may be assigned. Education: industry to also include managing staff. administering all aspects of the bank’s bachelor’s degree in business, finance, CPA designation and bachelor’s degree in compliance management program. This accounting or related business field or accounting with five years of experience position plans, organizes and controls the equivalent combination of education and in public accounting. Minimum seven to bank’s day-to-day administrative, lending experience; completion of graduate-level 10 years of stable career experience in a and operational compliance activities; banking school preferred; and specialized similar role or capacity in the accounting collaborates with senior management credit training. Experience: minimum 10 function of a bank. Understanding of in the overall administration of these years of commercial and/or ag lending regulatory requirements and overall directives for the bank. Participates experience and minimum five years of environment. Preferably understands in various committees, audits and credit administration experience within the call report process and would be examinations. Conducts staff training a financial institution environment able to complete the bank’s call report. related to compliance. Advises the board preferred. Send resume to: HR Manager, Understanding of interest rate risk of directors, senior management and American Bank & Trust, 1820 Dakota (ALM) and can help manage the bank’s bank personnel of emerging compliance Ave. S., Huron, SD 57350. American investment portfolio. Knowledge of issues and consults and guides the Bank & Trust is an Equal Opportunity accounting principles and best practices. bank in the establishment of controls to Employer, Member FDIC n Visit www.plainscommerce.com/about/ mitigate risks. Bachelor’s degree from a careers to apply. Plains Commerce Bank college or university and at least three Enterprise Risk Manager, offers a competitive compensation and years of related experience or training; or benefits package. Plains Commerce the equivalent combination of education Plains Commerce Bank, South Bank is an Affirmative Action/Equal and experience. Work-related experience Dakota Opportunity Employer. Member FDIC. n should consist of an in-depth background Plains Commerce Bank is looking for an in bank compliance and bank regulations. experienced, energetic, self-motivated Chief Lending Officer, Educational experience, through in-house person to fill a full-time enterprise risk BankWest, Pierre, S.D. training sessions, formal school or manager position. Responsibilities BankWest, a family-owned business financial industry-related curriculum, include but are not limited to the with a 127-year history, is seeking new should be applicable to the financial development, implementation and people to join its financial services team. industry. Advanced knowledge of bank management of an enterprise risk While each position requires a unique administration, lending, and operations management (ERM) program for the skill set, every member of our team products and services; related state and bank; evaluate compliance and identify shares a passion for customer service federal laws and regulations, and other risk and possible fraud situations as and a sincere interest in seeing our bank operational policies and procedures directed by the Board of Directors; customers succeed. Our chief lending is preferred. Hilltop National Bank is an ensure audit and compliance procedures officer assists the EVP chief credit officer EEO Employer – Race, Gender, Veteran, are being carried out company wide; in managing the business development Disability. Apply in person at 300 County and manage a staff of professionals officers to meet the goals and objectives Club Road, Suite 307, Casper, WY to complete the audit and compliance of the bank. This employee will provide 82609 or submit confidential resume to functions of the bank. Qualities of a leadership, training and technical HRDirector@HilltopNationalBank.com. n successful candidate include the ability to If you have a job opening at your bank or something to sell, send your classified listing via email to ademers@sdba.com and we will post it on the SDBA website, print it in one issue of the South Dakota Banker Magazine and include it in the SDBA eNews. This service is free to member banks and associate members (200 word limit). The fee is $50 for nonmembers. Questions, contact Alisa DeMers at 800.726.7322. 20 South Dakota Banker | September 2016 | www.sdba.com
You can also read