Solutions to Start and Stay Strong in Sports and Stadia
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Solutions to Start and Stay Strong in Sports and Stadia
A Systematic Approach To Embracing
A Positive New World
In the midst of never-before-imagined circumstances, stadiums
and arenas have an opportunity to set a positive course for
their next normal. By embracing new ways to live our lives, we
can reimagine what is possible.
Simply put, Sodexo was made for this moment. We have the unique capabilities and
resources to combine a complete range of services - from disinfection and safety services
to space transformation and new styles of food service. Our global reach has given us
the benefit of learning from our early experience in restarting businesses in China during
preparing for the
the Covid-19 crisis, so we have developed a programme that helps our clients craft their
future and rise with confidence.
Sodexo has created a systematic and comprehensive approach to help you prepare for
next normal
and implement changes to your daily operations. These services enable you to rise to the
challenges and possibilities of a new world for our clients, fans, partners, communities and
society. When you Rise with Sodexo, you have access to a comprehensive offering of best
in class practices created by a team of experts and our experience from around the world.
Our unique programme prioritizes safety and wellbeing so everyone can get back to the
business of living.
38
PERCENT
54
PERCENT
of younger males of businesses
have said that watching live sports indicate that their ability to run
with friends and family is what they are their businesses effectively has
missing most during the pandemic been reduced by COVID-19
(Source: Consumer Perception of Covid-19; (Source: McKinsey)
IMI’s NextWave consultancy )
Services &
Capabilities
PREPARE PROTECT ENABLE SUPPORT OPTIMIZE
°H
uman temperature ° Catering & hospitality ° Return to work guidance ° Design and space
° Site restart process reimagined for front and back of management
monitoring
house teams, including consultancy
° Disinfection cleaning ° Grab & Go Convenience PPE provision
solutions and pop-ups ° Energy management
° Changes to support
physical distancing in ° Working with ° Waste management
° Digital services and local partners and
food and beverage areas contactless payment communities ° Merchandise
solutions management
° Consultancy-based risk
assessment
° Support with recipe
ideas and wellbeing ° Venue sales and
advice marketing
Safer Environments for a
Better Tomorrow
Rise with Sodexo is our approach to support you with not
only the site restart process but also how we continue to
work together as we welcome fans and visitors back into
your venue. The safety of fans, visitors, your employees
and ours is our number one priority therefore we
guarantee that our teams will have had full training prior
to re-opening.
Our clients benefit from our award-winning site management system (Opex
Awards 2020 winner), which we use to monitor, inspect and analyse our operations
within your site for optimal visibility and transparency.
Delivering the right service at the right moment
PRE RE-OPENING RE-OPENING THE NEXT NORMAL
PREPARE & PROTECT ENABLE & SUPPORT OPTIMIZE
Ensure fans experience confidence
during every step of their visit
CUSTOMER JOURNEY Sodexo is committed to making a positive impact. Our
RETAIL
approach to keeping people healthy starts with understanding
their journey through your venue and how we map that to
ensure it is a safe and secure experience.
Collect
Order your pre- from Kiosk
game drinks via Watch the game
the app from your seat
Arrival at
the stadium
Product served by
team in PPE Pre-Order
with Phone
Social Distancing
Pre-Order Hand Sanitizing in Place
with Phone Station
Human temperature Pre-Order
monitoring Food & Drink
at Halftime
Pre-Packaged
Grab & Go Items
Exit
Purchase
Merchandise Collect Hand Sanitizing
from Kiosk Station
CUSTOMER JOURNEY
HOSPITALITY
Amenity Kits
available with a
mask if required
Get to your
Club/Suite Enjoy pre-game
food & drinks
Arrival at
the stadium
Social Distancing
in Place in Club & Suites Watch
the Game!
Individual
Hand Sanitizing
Pre-Packed Meals
Station
Human temperature
monitoring
Social Distancing
Staff dressed
in Place in
in PPE
Club & Suites
Exit
Purchase Halftime
Merchandise Food & Drink
Ready to Rise Planning Roadmap
Order PPE,
sanitising Four weeks lead-time
stations, social
Site distancing Zone off Team on
Client inspection barriers, Team huddle Site Prepare unused areas, site to
expectations/ and safety COVID 19 disposables, and review Revised inspection/ Agree customer for Deep Confirm install floor prep areas
strategy review with reopen package sealing of training service compliance communication social EPOS Food Team clean isolation markings and take
meeting client toolkit equipment equipment specifications checks plan with client distancing set-up orders Huddle all areas room and signage deliveries
GO
LIVE
4 WEEKS 3 WEEKS 2 WEEKS 1 WEEK
To support reopening our Ready to Rise roadmap will include consideration of the following key areas:
Contract Policy Stock control Best practice Team
• Regular client discussions / reviews • Review Covid-19 Legislation changes • Review and maintain minimum stock levels • Maintain customer communication plan • Hold daily team huddles/briefing
• Covid-19 toolkit and Sodexo Policy of PPE, hygiene products, disposables • Review business continuity plan (BCP) • Resource Planners
• Social distancing and packaging
• Site inspection/compliance checks
Site Restart Human Temperature Disinfection Physical Distancing
Process Monitoring Cleaning Changes In F&B Areas
WHAT IT DOES WHAT IT DOES WHAT IT DOES WHAT IT DOES
• Provision of site restart processes • Monitor the body temperature of an • Our disinfection programmes • Implement methods to reduce the
and project management services to individual prior to allowing access to site help reduce the overall level of spread of contaminants based on a local
manage through facility and people contamination in the facility and risk analysis
centric issues WHAT’S IN IT FOR YOU maintain minimal contamination levels
• Establish enhanced access control WHAT’S IN IT FOR YOU
WHAT’S IN IT FOR YOU scheme to help provide a secure and safe WHAT’S IN IT FOR YOU • Social distancing practices on site to
• Receive advice and support to manage environment for employees, visitors and • Ensures the health and peace of mind keep individuals safe and the business
the site comeback process smoothly fans for you and your venue visitors operational
HOW IT WORKS HOW IT WORKS HOW IT WORKS HOW IT WORKS
• Collaboration with your team based on • Provision of monitoring equipment. • Risk assessment and thorough analysis • Assess potential areas of improvement
a clear restart framework process of different areas to be cleaned to reduce spread of contamination.
• Perform a temperature check on all
Example for food and beverage outlets:
• Help to cope with new needs and visitors, contractors and employees • Adapted cleaning frequency based on
» Deploy sneeze guards where
opportunities arising through a entering the site. risk level
appropriate
different reality • Ensure safety for all individuals based • Cleaning all high-touch surfaces (incl. » Suites and clubs seating areas changed
on social distancing, use of protective door handles, dispensers, toilet seats, to support social distancing
equipment and materials etc.) » Contactless payment
» Individually packaged boxed menu
options
» Grab & Go options
Grab & Go Convenience Catering & Hospitality Digital Services & Support with Recipe
Solutions & Pop-Ups Re-Imagined Contactless Payment Ideas And Wellbeing
WHAT IT DOES WHAT IT DOES WHAT IT DOES WHAT IT DOES
• Propose convenient food options for • New food options for clubs & suites • Strengthen existing and deploy new • Gives those unable to visit the venue a
fans in the right locations around the with safe service delivery to match digital retail and catering facing tools taster of what is to come and how they
venue can test recipe ideas at home
WHAT’S IN IT FOR YOU WHAT’S IN IT FOR YOU
WHAT’S IN IT FOR YOU • Limits exposure for hosts and their • Help limit exposure of fans and WHAT’S IN IT FOR YOU
• A simplified menu and tasty take away guests when delivering catering employees to infection risk while • continues engagement with fans to drive
options to support social distancing services for groups enabling new digital retail and catering loyalty to their team and the venue
experiences
HOW IT WORKS HOW IT WORKS HOW IT WORKS
• Establish pop-up food outlets in and • Individual pre-packed meals HOW IT WORKS • Recipe cards made available online to
around existing retail space • Pre-ordering for catering and fans
• Catering set up in larger spaces to
hospitality
• Implement a specialized, simplified and enable social distancing • Video demonstrations from our culinary
healthy menu focusing on grab & go • Click and collect options for retail team
• Screening used to separate groups
options, already pre-packaged concessions
where required • Recommendations for health and
• Contactless payment in all outlets wellbeing whilst at home
• Sneeze guards deployed where
necessary
Return to Work Guidance for
Working with Local Design & Space
Front & Back of House Teams
Communities and Partners Management Consultancy
Including PPE Use
WHAT IT DOES WHAT IT DOES WHAT IT DOES
• Provides guidance on how our teams will return • Supports local communities with food drives and • Provides a user-experience approach to designing and
to work safety and how to correctly use Personal keeps local businesses active via partnerships optimizing front and back of house space in the venue
Protective Equipment (PPE) and sanitization chemicals
WHAT’S IN IT FOR YOU WHAT’S IN IT FOR YOU
WHAT’S IN IT FOR YOU • Maintains a link with the community and supports • Ensures the spaces that welcome employees and visitors
• Protects the health and wellbeing of employees and local businesses close to your venue back are safe and optimized for everybody who uses them
the people they interact with at your venue
HOW IT WORKS HOW IT WORKS
HOW IT WORKS • Sodexo and Centerplate work to build partnerships • To help get the most function and user-friendliness
• Sodexo helps facilitate the success of protection with local chefs. brands and suppliers to help these from any environment, we use a variety of tools and
methodologies to optimize space management,
and prevention efforts with thoughtful training and businesses thrive
including user personas, consumer journey maps,
promotional materials that can be used in conjunction
experience design, consumer preference surveys and
with established protocols. Benefits include:
more. Key areas of focus include:
» Changing behaviors
» User experience
» Improved effectiveness » Safety & Compliance
» Reduced costs » TechnologyEnergy Management Venue Sales & Marketing Merchandise Management
WHAT IT DOES WHAT IT DOES WHAT IT DOES
• Sodexo simplifies and optimizes energy management • Provides fully operational sales and marketing team • Provides one solution for your onsite services ensuring
programmes through global expertise and local focus to deliver best in class events at your venue on non consistency of safe practice in food, beverage and
game days merchandise management
WHAT’S IN IT FOR YOU
• Effectively managing energy usage can increase WHAT’S IN IT FOR YOU WHAT’S IN IT FOR YOU
efficiency, significantly reduce utility costs and boost • Will drive more revenue in meetings and events to • Will help you save time and money as you navigate the
the impact of sustainability programmes. optimize the venue 365 days per year implementation of your next normal
HOW IT WORKS HOW IT WORKS HOW IT WORKS
• Provides a single source for all the consultation, • Optimize the venue to ensure the best user • With our partner we offer a collaborative, consultative
creation and continual improvement services needed experience whilst ensuring the environment is ready approach to merchandise management, bringing the best
to achieve goals for today and scale potential for for the next normal. Areas of focus include: user experience for visitors while reducing the usage of
resources in the next normal. Areas of focus include:
tomorrow. Key components include: » Lead generation, acquisition and customer
» User experience
» Partnership retention
» Spaces & resources
» Performance » Guest experience
» Re-engineer service delivery
» Monitoring & Targeting » Spaces & resources optimization
» Reengineer service deliverytogether we will make great things happen We’re a team dedicated to the spirit of rising to the challenge, evolving our work to help you achieve your goals and exceed expectations. As we begin to build your customised plan, your Sodexo team will work with you to define critical activities that will prepare you to open.
AND
Each year, Sodexo enhances the level of services provided
to guests across over 50 premier venues in the UK such as
stadia, arenas, conference centres, cultural and historical
destinations, and at major events.
Through consumer research, innovation and local
personalisation, we are positioned to deliver an unrivalled
array of services to successfully contribute to offer a
memorable experience for the guests in your venues.
Our clients trust us and rely on our expertise to design,
manage and deliver world-class solutions seamlessly tailored
to each setting and occasion.
Interested in speaking with an expert about services and solutions for your
Sports & Leisure UK and Ireland 2020 | uk.sodexo.com organisation? Email us at Enquiries.SportsLeisure.UKandIE@sodexo.comYou can also read
