SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI) MUMBAI INVITES
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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI) MUMBAI INVITES E-Tender Notice for Best effort support for Firewall and SAN switches E-Tender Notice No.: SEBI/HO/ITD/1/20-21/ET/1 dated September 08, 2020 Last Date and time: on or before 03:00 PM of September 29, 2020 Commercial bid Opening date: October 06, 2020 Page 1 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 SCHEDULE OF TENDER (SOT) a. E-TENDER NO. SEBI/HO/ITD/1/20-21/ET/1 b. MODE OF TENDER e-Tender System Online submission of Part I - Techno- Commercial Bid and Part II - Price Bid at https://www.mstcecommerce.com/eproc The intending bidders are required to submit their offers electronically through MSTC e-tendering portal. Physical tenders shall not be acceptable. c. Date on which NIT will be made available to 08.09.2020 parties to download d. Online pre-Bid Meeting starting date & Time 23.09.2020, 15:00 Hrs e. Pre-Bid Meeting closing date & Time 23.09.2020, 17:00 Hrs f. I) Earnest Money Deposit (EMD) Rs. 8000/- vide RTGS/NEFT/NET BANKING in below account of SEBI. BENEFICIARY NAME: SEBI Bank Name : Bank of India Bank Account No. : 012210210000007 IFSC Code No : BKID0000122 BRANCH: BKC Branch EMD in the form of Cash/ Cheque/ DD/PO will not be accepted. Previous EMD/Security Deposit with MSTC Ltd., if any, shall not be valid for this Tender. Format for ‘EMD details’ (Annexure D) may be filled and uploaded online while submission of documents. EMD is exempted for the companies registered as MSME. However, they need to upload proof for the same failing which their bid shall be rejected. g. II) Last date of Receipt of EMD in SEBI’s 29.09.2020 Account EMD Payments reflected in SEBI’s Bank Account after 29.09.2020 will not be accepted under any circumstances and Page 2 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 will hence lead to disqualification of the bidder. No complaints shall be entertained afterwards. h. Date of Starting of e-Tender for submission of on line Techno-Commercial Bid and price Bid at 24.09.2020 from 10:00 AM https://www.mstcecommerce.com/eproc i. Date of Closing of online e-Tender for 29.09.2020 at 03:00 PM submissions of Techno-Commercial Bid & Price Bid. j. Date & time of opening of Part-I (i.e. 29.09.2020 at 04: 00 PM Technical Bid) k. Date of opening of Part-II (i.e. Commercial October 06, 2020 Bid) Price bid of all technically qualified bidders will be opened and same will be made available to all the vendors in their login at https://www.mstcecommerce.com/eproc Page 3 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Dear Bidders, SEBI is currently using the following items in its IT projects: Table 1 IT equipment S/N Device Device type Quantity i CISCO ASA 5550 Firewall 2 ii Cisco MDS 9124 SAN switch 2 iii IBM 2498-B24 SAN switch 1 Location of above Securities and Exchange Board of India, items 6th Floor B wing, SEBI Bhavan, Plot No. C4-A, “G” Block; Bandra Kurla Complex, Bandra(E), Mumbai 400051 SEBI requires comprehensive end-to-end best effort support for these items for a maximum period of 1 year. 1. Scope of Work The Scope of work for the support includes the following: 1.1. Resolving any kind of breakdown issues pertaining to these items. 1.2. Resolving any kind of malfunction issues pertaining to these items. 1.3. If required to resolve malfunction or breakdown, replacing these items with items of same functionalities and capabilities that matches or exceeds the capabilities of these items, in terms of: a. Throughput of these equipment. b. Number of connectivity ports of these equipment. c. Connectivity capabilities of these equipment with their neighbour equipment. 1.4. Restoring or repairing configuration backup of the equipment / replaced-equipment. 1.5. If required, fresh configuration implementation on the replacement. 1.6. The period of the support will be for a maximum period of ONE (1) year. SEBI reserves the right for termination of the contract with the prior notice of 1 month. 1.7. Support should be provided in accordance to the Service Level Objectives 2. Service Level objectives Service Level Objectives are to be maintained by the service provider for the contract that will result from this tender process. Following may be noted by bidders: 2.1. An escalation matrix has to be provided by the service provider mentioning no more than 3 levels of escalation, with timelines for escalation on service provider side. Each escalation point should have 18 X 7 (18 hours from 06:00 hours to 00:00 hours for all 7 days of the week) availability over phone and email. The escalation matrix has to be submitted within 5 working (days on which SEBI is operational) of receipt of purchase order from SEBI, by the selected bidder. Page 4 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 2.2. The following service level objectives have to be maintained by the service provider. On reporting of an incident of breakdown or malfunction: a. An engineer from service provider should visit on-site within 4 hours of such breakdown / malfunction incident, if such incident reporting is done between 06:00 hours to 18:00 hours. If such incident reporting is done after 18:00 hours of a day, the engineer from service provider should visit on-site on the very next day before 09:00 hours. b. The engineer from service provider visiting on-site should inform within 4 hours of his visit that the malfunctioning device is repairable or it has to be replaced. c. If the equipment is repairable, it should be repaired within the same calendar day. If the service engineer fails to repair the item within the same calendar day, it will automatically be deemed as an escalation to an incident wherein the item will be replaced by an item of same functionality and same or better capability. 2.3. On an escalation of incident into an equipment replacement: a. The replaced item should reach SEBI premises within 48 hours of such an escalation. b. The replacement device should be implemented in the SEBI network with the configuration and functionalities of the old device within 24 hours of reaching SEBI. c. For any replacement item, the item provided by the service provider will remain with SEBI as long as the original item is not repaired by the service provider and installed back or the contract expires or terminates. 3. Service Level Penalties 3.1. Service level penalties may be applied on Performance Bank Guarantee (PBG) submitted by service provider to SEBI or deduct such penalties from the amount payable by SEBI to the service provider. Vendor is required to provide Performance Bank Guarantee (PBG) of 10 % of the contract value. 3.2. A penalty structure is provided for performance as follows: S/N SLO breach Penalty to be levied 1 Engineer does not turn up on-site after 4 hours even with written Rs 1000/- per such incident reporting of incident, from the time of such report 2 Engineer is not able to repair device within the same calendar Rs 1000/- per such incident day, in an incident while no escalation for device repair is made by the engineer 3 If a device replacement escalation occurs and the device does Minimum Rs. 1000/- penalty, not reach SEBI premises within 48 hours incremented by Rs. 1000/- per day of delay 4 Replacement item not configured and placed in SEBI network to Minimum Rs. 1000/- penalty, take over the functionality of the replaced malfunctioning or incremented by Rs. 1000/- per broken down equipment within 24 hours of reaching SEBI day of delay 4. Bid submission In this connection, SEBI invites online bids at https://www.mstcecommerce.com/eproc for the above proposed items. Bidders are requested to go through the Annexure E in this regard for any queries. Bidders have to fill up the rates online and sign with their DSC. Price bid Format is provided in Annexure A. Page 5 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Following instructions should be strictly followed in bid submission: 4.1. Bidder should submit their bids online in two separate covers. Under any circumstances, technical documents are not to be uploaded in price cover else same will lead to disqualification of bids and no complaint in this regard shall be entertained. 4.2. Bidder must upload the below documents in technical cover at e-tendering website. The bidders will be declared technically qualified based on the compliance to the following required submissions. a. Certificate of incorporation of the bidding firm. (Mandatory to provide) b. Bidder should have registered office in Mumbai. Documentary proof of registered office. (Mandatory to provide) c. Copies of purchase orders of at least 3 contracts where in the service provider has provided similar support services. The Contract value should be at least be of Rs. 1 lakhs each. d. Contact details of clients corresponding to purchase orders in point 3.c (immediately above) whom SEBI may contact at its discretion to verify claims of the bidder. e. Annexure B – Bidders single point of contact details f. Annexure C – Declaration of bidder. g. If MSME, please provide valid MSME certificate to avail exemption from depositing EMD. h. Earnest Money Deposit (EMD) of Rs. 8,000/- vide RTGS/NEFT/NET BANKING in bank account of SEBI. EMD details need to be provided as per Annexure D. I. Bank Account details of SEBI A. Beneficiary Name: SEBI B. Bank Name: Bank of India C. Bank Account No: 012210210000007 D. IFSC Code No: BKID0000122 E. Branch: BKC Branch II. EMD payments should be reflected in SEBI’s Bank Account before till September 29, 2020. III. EMD of all unsuccessful Bidders would be refunded by SEBI not later than 30 days of awarding of Purchase Order (PO) to the successful bidder. The EMD, for the amount mentioned above, of successful Bidder would be returned upon the successful delivery of the above proposed items. IV. The EMD amount is interest free and will be refundable to the unsuccessful Bidders without any accrued interest on it. V. Bids not accompanied with the EMD or containing EMD with infirmity(ies) (relating to the amount or validity period etc.), mentioned above, shall be summarily rejected. Exemption is granted to valid MSME bidders only. VI. The EMD may be forfeited in the event of: A. A bidder withdrawing its bid during the period of bid validity. The bids that are submitted, will be deemed valid till November 30, 2020. B. The successful Bidder fails to sign the PO. C. The Bidder found to be indulged in any suppression of facts, furnishing of fraudulent statement, misconduct, or other dishonest or other ethical impropriety. Page 6 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 D. The submitted bid contains deviations, conditional offers and partial offers. E. The successful Bidders fails to submit the MSME certificate in case of EMD exemption. 4.3. Bidder has to fill up rates online and no separate sheet is to be uploaded for the same. Format for price is available in Annexure A for bidder reference. Annexure A will NOT be part of the bid submission. a. There should be only a single Technical and Commercial bid from each bidder. b. All mandatory fields of price should be duly filled and should not be left blank. 4.4. Only company stationery should be used (company letter head and company envelope) for bid submission. 4.5. Contact details of single point of contact should be provided as per Annexure B. 4.6. No other documents except the documents mentioned in Point No 4.2 and Point No 4.3 above should be uploaded in the respective envelopes. 4.7. SEBI reserves the right to reject any bid which is not in accordance to the instructions provided above. 5. Summary checklist for Technical Bid S/N Items Status 1 Valid Earnest Money Deposit (EMD) details of Rs. 8,000/ (Annexure D)- Yes / No OR MSME certificate 2 Certificate of incorporation of the bidding firm Yes / No 3 Documentary proof of registered office in Mumbai Yes / No 4 Copies of purchase orders (POs) of at least 3 contracts of similar nature Yes / No 5 Client contact details corresponding to the shared POs Yes / No 6 Annexure B – Bidders single point of contact details Yes / No 7 Annexure C – Declaration of bidder Yes / No 6. Summary checklist for Commercial Bid S/N Items Status 1 Rates are to be filled online at e-tendering portal of MSTC and no field is to Yes / No be left blank. (Annexure A is a template of price bid for reference purpose of the bidders. Bidders will have to key in their commercials at the time of bid upload) 7. Pre-bid query 7.1. Queries may be submitted by prospective bidders through e-mail with the subject “Query - NIT – Best effort support for Firewall and SAN switches” to itdtenders@sebi.gov.in. Queries sent with a different subject line than the mentioned above will not be considered. 7.2. The last date and time for sending such query is September 18, 2020 by 05:00 PM. Page 7 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 7.3. The pre-bid meeting will be held on September 23, 2020 through video conference. Details will be provided to interested prospective bidders. Bidders will receive video conference invite at the e-mail id which is used to send the queries. 7.4. Bidders should send all the queries in a single consolidated e-mail and should refrain from sending multiple e-mails. 8. Bid evaluation The Technical & Commercial bid received and compliant to all submission instructions will be considered for evaluation. The evaluation will be as follows: 8.1. The Technical bid will be evaluated first and then the Commercial bid. 8.2. The Commercial bid of only technically qualified bidders will be opened (refer section 4.2 for technical qualification). The tentative date for opening commercial bid is on October 06, 2020. 8.3. Bid having the lowest Grand Total will be deemed as the L1 bid. 9. Award of contract and subsequent service Following may be noted with respect to award of contract and subsequent delivery. 9.1. SEBI reserves the right to reject a bid, even after it emerges as the best bid in bid evaluation. In such a case, no contract will be awarded to any bidder. 9.2. SEBI reserves the right to cancel the entire tender procedure without mentioning any reason. 9.3. Only 3 weeks (21 calendar days) will be granted from date of issue of Purchase Order (PO) to the vendor to submit the PBG (10% of contract value, expiring no earlier than 386 days (365 days + 21 days) from date of issue of purchase order. Claim validity on the PBG should be 6 months after the PBG expiry. Escalation matrix should be submitted within 5 working days (days on which SEBI is operational). 9.4. After issue of PO, if PBG is not submitted within 4 weeks, SEBI will reserve the right to nullify the purchase order. EMD will be forfeited in such a scenario. 9.5. Prices will be firm and inclusive of taxes. No additional charges will be payable. 9.6. SEBI reserves the right for Tax deduction at source while making payments against this contract. 9.7. Payment will be done on quarterly basis in arrears. No part-payment will be done, except in the case of contract termination. Page 8 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Annexure A Format of price Bid for bidder’s reference - NOT TO BE SUBMITTED RATES ARE TO BE FILLED ONLINE. S/N Item Quantity Monthly GST amount Site Cost/ Total Price (Q) Charges (Rs.) (Rs.)* Per unit- (Rs.)* (U)* -to be (G)-To be Total T X Q- entered by the entered by Annual Shall be bidder bidder Price (Rs.) calculated (T = (U+G) by the X12)*-Shall system be calculated by the system Support for CISCO ASA a 1 2 5550-Firewall Support for Cisco MDS b 2 2 9124 -SAN Switch Support for IBM 2498-B24 c 3 1 -SAN switch Grand Total a+b+c The bid is valid till November 30, 2020. Note: Under any circumstances, above format is to be uploaded in technical cover else same will lead to disqualification of bid. Page 9 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Annexure B (Should be printed on company stationery of bidding party). Bidders Single point of contact details (Technical Bid for Tender Notice – Best effort support for Firewall and SAN switches) SEBI/HO/ITD/1/20-21/ET/1 1. Name: _______________________________________________*^ 2. Designation: ___________________________________________* 3. Official email id: ________________________________________*^ 4. Mobile no.: ____________________________________________*^ 5. Official Address for Communication: _________________________* _____________________________ _____________________________ * Signature of the Single point of Contact * Signature of competent authority Dated: _________* Place: __________* Void without company seal of bidding vendor All should be printed except Signature, place and date. (*) implies mandatory fields. These fields have to be duly filled up. (^) implies that the same details should also be mentioned on the envelope under sender/bidder details. Page 10 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Annexure C (Should be printed on company stationery of bidding party). Bidder’s Declaration (Declaration for Bid for Tender Notice – Best effort support for Firewall and SAN switches) SEBI/HO/ITD/1/20-21/ET/1 I/we engage to supply the material(s) to your office and comply the following: i) Tender schedule and technical specification indicated. 2. Item/tender specific conditions for this tender. 3. Terms and conditions mentioned in the tender notice. 4. This offer is valid till November 30, 2020. 5. That we have not been debarred by any Government/Undertaking. 6. That the rates quoted are not higher than the rates quoted for same item to any Government/ Undertaking. 7. That the bid submitted by us is properly sealed and prepared so as to prevent any subsequent alteration and replacement. Signat Name of ure & Authorized Seal Signatory: Place & Date: Address: Tel. No./Fax. No./Mobil e No. Email Id: ~~~*****~~~ Page 11 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Annexure D (Should be printed on company stationery of bidding party). EMD Details SEBI/HO/ITD/1/20-21/ET/1 1. Sender’s Name: _________________________________________________ 2. Transfer Type: __________________________________________________^ 3. Sender’s Bank Name: _____________________________________________ 4. Sender’s Account Name: __________________________________________ 5. Sender’s Account Number: ________________________________________ 6. Sender’s IFSC Code: ______________________________________________ 7. Sender’s Branch Name: ___________________________________________ 8. Transfer Amount (INR): ___________________________________________ 9. Amount in Words: _______________________________________________ 10. Date of Transaction: _____________________________________________ 11. Time of transaction: _______________________________________ 12. UTR No: _______________________________________________________ * Signature of competent authority Dated: _________ Place: __________ Void without company seal of bidding vendor (^) Transaction type ( NEFT/RTGS etc). Page 12 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 Annexure E Important instructions to bidders for E-procurement Bidders are requested to read the terms & conditions of this tender before submitting their online tender. 1. Process of E-tender: A. Registration: The process involves vendor’s registration with MSTC e-procurement portal which is free of cost. Only after registration, the vendor(s) can submit his/their bids electronically. This submission of bids shall be done over the internet. The Vendor should possess a valid Class III signing and encryption type digital signature certificate. Vendors are to make their own arrangement for bidding from a computer connected with Internet. MSTC is not responsible for making such arrangement. (Bids will not be recorded without Digital Signature). SPECIAL NOTE: THE PRICE BID HAVE TO BE SUBMITTED ON-LINE AT www.mstcecommerce.com/eproc i. Vendors are required to register themselves online with https://www.mstcecommerce.com/eproc → Register (Filling up details and creating own user id and password) → Submit. Please follow the ‘Registration Guide’ available in the Registration link before proceeding. ii. Vendors will receive a system generated mail confirming the registration in their email which has been provided during filling the registration form. iii. The Vendors shall have to subscribe to the buyers and categories in order to receive system generated mails. In order to subscribe, a vendor has to login and click on ‘My Subscription’ followed by ‘Add Subscription’. On successful subscription, a system generated mail shall be forwarded to the vendor. Please follow the guide for ‘Subscription’ of ‘Download Guides’ available in the Dashboard before proceeding. For specific queries/ clarifications, please contact MSTC Contact person (MSTC Ltd): 1. Ms. Archana, Email id-archana@mstcindia.co.in, Mobile no.-9990673698 2. Mr. Abhishek Kannaujia, Email id- akkanaujia@mstcindia.co.in , Mobile no.- 9930119718 For Technical Help: Contact 033-22901004 Page 13 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 B. System Requirement: a) Operating System – Windows 7 and above b) Web Browser- Preferred ‘IE 8’ and above. c) Security Settings: i. Tools=>Internet Options=>Security=>Disable protected Mode If enabled-i.e., Remove the tick from the box mentioning “Enable Protected Mode”. ii. Tools => Internet Options => Security =>Custom Level=> Active X control & plug-ins: Enable all Active-X Controls Scripting: Enable “Allow Status Bar Update Via Script” Disable “Use Pop-up Blocker” d) Java: JRE 8 Latest update e) Other Settings: i. View => Toolbars=> “Tick” Status Bar. ii. Tools=>Internet Options=> General=> Click on Settings under “Browsing history/Delete Browsing History” => Temporary Internet Files=>Activate “Every time I Visit the Webpage”. f) For new Version of IE or other “Active –X Filtering” under Tools should not be ticked. g) Tools =>Internet Options=> Security=> Selected Trusted Sites=> Add Website http://www.mstcecommerce.com. 2. The tender will be opened electronically on specified date and time as given in the NIT. 3. All entries in the tender should be entered in online Price Bid Formats without any ambiguity. 4. All notices and correspondence to the bidder(s) shall be sent by email only during the process, up to the finalization of tender by MSTC. Hence the bidders are required to ensure that their official email ID provided is valid and updated at the stage of registration of vendor with MSTC (i.e. Service Provider). Bidders are also requested to ensure validity of their DSCs (Digital Signature Certificates). 5. E-tender cannot be accessed after the due date and time. 6. Bidding in e-tender: a.The process involves Electronic Bidding for submission of Bid. b. The bidder(s) can submit their Bid through internet in MSTC Website www.mstcecommerce.com/eproc c. The NIT/ Documents shall be available for download in the event catalogue available under ‘Event Details’ of the Event. Page 14 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 d. Please follow the guides for ‘Uploading encryption public key’ and ‘Bidding’ under ‘Download Guides’ available in the Dashboard before proceeding to submit bid. e. The bidders may upload the bidding related documents in the link ‘My Documents’. The documents uploaded here shall be available for attaching with this event in the Bid Floor. f. In order to submit bid, a vendor has to go to ‘Events’ from the menu and select ‘Bid Floor’. The vendor has to select the buyer ‘SEBI (Securities and Exchange Board of India)’ from the buyer list in order to view the live events list. The correct event has to be selected from the event list for participation. A vendor has to submit ‘Event wise bid details’ that may consist of ‘Common Terms’ and/ or ‘Document Attach’. A vendor has to save the Common Terms and/ or attach documents by clicking the respective buttons. Once the event specific bids are saved, the status is updated in ‘Event specific bid status’ and the ‘Item specific bid’ button appears on the bid floor. Thereafter vendor has to click button under ‘Technical Cover’ in order to save the technical bid for specific lots. Once the technical bid is saved, the ‘Price Cover’ button appears on the screen for respective lots. Once price bid is saved, the vendor has to click on ‘Final Submit’. On final submission of bid, the status of the bid submission shall display ‘Bid submitted’ under ‘Item specific bid status’. A vendor shall receive system generated mail. NOTE: - The bid cannot be revised once the Final Submit button has been clicked by the bidder. However, if the bidder wishes to change his bids then he may delete the bid and re- submit the same. g. In all cases, bidder should use their own ID and Password along with Digital Signature at the time of submission of their bid. h. During the entire e-tender process, the bidders will remain completely anonymous to one another and also to everybody else. i. The e-tender floor shall remain open from the pre-announced date & time and for the duration mentioned above. j. All electronic bids submitted during the e-tender process shall be legally binding on the bidder. Any bid will be considered as the valid bid offered by that bidder and acceptance of the same by Buyer will form a binding contract between Buyer and the Bidder. k. It is mandatory that all the bids are submitted with digital signature certificate otherwise Page 15 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1 the same will not be accepted by the system. l. Buyer reserves the right to cancel or reject or accept or withdraw or extend the tender in full or part as the case may be without assigning any reason thereof. m. No deviation of the terms and conditions of the tender document is acceptable. Submission of bid in the e-tender floor by any bidder confirms his acceptance of terms & conditions for the tender. n. Unit of Measure (UOM)is indicated in the e-tender Floor. Rate to be quoted should be in Indian Rupee as per UOM indicated in the e-tender floor/tender document. 7. Any order resulting from this e-tender shall be governed by the terms and conditions mentioned therein. 8. No deviation to the terms & conditions are allowed. 9. Buyer has the right to cancel this e-tender or extend the due date of receipt of bid(s) without assigning any reason thereof. 10. The online tender should be submitted strictly as per the terms and conditions and procedures laid down in the website www.mstcecommerce.com/eproc of MSTC Ltd. 11. The bidders should upload all the documents required (if any) as per terms of NIT. Any other document uploaded which is not required as per the terms of the NIT shall not be considered. 12. The bid will be evaluated based on the filled-in Price bid formats. 13. Canvassing in any form in connection with the Tender is strictly prohibited and the bids submitted by the bidders who resort to canvassing are liable to be rejected. ~~***~~ Page 16 of 16
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