Safety Plan 2020 2025 - Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS)
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Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS) Safety Plan 2020 – 2025
Contents
Foreword 05
Your Fire and Rescue Service 06
Our Safety Plan 08
3
02
Our Purpose 15
Our Values 16
Our Priorities 18
Our Communities 20
Our People 32
Public Value 38
High Performance 44
Learning and Improving 48
Measuring our Performance 53
Summary 54
HIWFRS Safety Plan 2020-2025
Foreword
Hampshire and Isle of Wight Fire and Rescue Service
(HIWFRS) are rightly proud of the role we play in making
people safe across our communities and are recognised
by the public we serve for the high-quality service we
provide every day.
We have consulted widely entered into a strategic
using the support of a partnership, which was the
specialist organisation to first of its kind in the fire
help us to more effectively and rescue service. This
communicate our proposals brought about a shared
and approach. The senior leadership team and
comments and feedback opportunities to improve
03
5 received from the public, resilience. We are now a
our staff and key partners Combined Fire Authority Chief Fire Officer Neil Odin
have informed and helped (CFA) for Hampshire, Hampshire and Isle of Wight Fire
to shape our Safety Plan. Portsmouth, Southampton and Rescue Service
and the Isle of Wight. This
Both services have been
sharing of knowledge,
recognised as good
pooling of resources and
for their effectiveness
single, dedicated point
and efficiency by Her
of governance will have
Majesty’s Inspectorate of
significant benefits across
Constabulary and Fire &
the services.
Rescue Services (HMICFRS).
HFRS and IWFRS were the Recent years have seen
first and second services to central government funding
be inspected respectively. reductions, and like other
As with many other public services, we have
fire and rescue services worked hard to address this
across England, we have shortfall whilst remaining Chairman Chris Carter
identified some areas of high performing. Through Hampshire and Isle of Wight Fire
and Rescue Authority
improvement. This five- innovation, collaboration
year strategy sets out our and harnessing new
priorities, how we seek to technology, we have met
build on our strengths and these challenges and
how to address the areas continue to make lives safer,
that require improvement, giving our communities the
particularly regarding our best possible service.
people as we come together
This Safety Plan sets out
under a new Combined Fire
our five-year strategy to
Authority.
ensure we consistently
Firefighters
In 2015, the Isle of Wight provide a service to our
training at Council (as the Fire communities that makes life
the Academy, Authority) and Hampshire safer and that our staff are
Eastleigh Fire and Rescue Authority, proud to deliver.
HIWFRS Safety Plan 2020-2025
Your Fire and
Rescue Service
The core functions of UK fire and rescue services are to
make provision for the purpose of promoting fire safety
in their area, protect buildings and the people in them,
responding to fires, rescuing people in road traffic collisions
(RTC) and attending other emergencies.
Hampshire and Isle of Wight technologies in recognition Our continuous
Fire and Rescue Services of the rural nature of its risk improvement journey and
04
7 has been on a long and area. the introduction of a new
progressive journey of inspection by Her Majesty’s
Building upon a growing
continuous improvement. Inspector of Constabulary
closer working relationship,
Successive approaches to and Fire and Rescue
alongside sustainability and
integrated risk management Services (HMICFRS) has
resilience challenges for the
planning have brought been welcomed. The recent
IWFRS, the Isle of Wight
about significant changes publication of the HMICFRS
Council and Hampshire
and improvements in order State of the Fire and Rescue
Fire and Rescue Authority
to meet a changing risk Service 2019 report raises
entered a strategic
landscape. A period of several challenges whilst
partnership in 2015 (the first
austerity has also created highlighting the great work
of its kind within the UK fire
challenges that both we do.
and rescue Service).
services have delivered
Our communities have
against. This put in place a shared
told us how proud they
senior leadership team,
For example, following a are of our fire and rescue
built resilience and
review of HFRS’s service services. Our teams across
supported us through the
delivery model during Hampshire and the Isle of
financial challenges.
2014 – 15, HFRS adopted Wight continue to be rightly
a significant and radical We are now on the road to held in the highest regard by
approach to how response combining the two services, the public and our partners.
resources were matched which should be in place This Safety Plan sets out
to risk profiles, including by April 2021. Many of our how we intend to build upon
introducing different types activities within year one of that and ensure we continue
of response vehicles and this plan are about aligning to deliver an exceptional
crewing models. as a single service and service to our communities.
continuing to be a learning
IWFRS, through its risk-
organisation with the most
based approach, introduced
diverse talent delivering
new crewing systems to
the best services for our
meet changing risk profiles
Breathing communities.
across the Island. It was
apparatus
training on the
one of the first services
Isle of Wight to introduce new firefighter
HIWFRS Safety Plan 2020-2025
Our Safety
Response data on all our We use the findings from test these plans through joint
incident types from data on consultation alongside training exercises.
all our incident fires to road professional judgement to
traffic collisions gives us a decide upon the optimum Reviewing the Risk
Plan
clear understanding of the provisions and services We will monitor the progress
hazards faced. Using this required to reduce these we make in delivering our
quantitative data alongside risks, which are then Safety Plan activity and
information we have delivered through the evaluate the associated
gathered from national and Service’s prevention, outcomes to see whether
community risk registers, protection, response and it is impacting the risks
partner organisations, local resilience teams. we have identified.
intelligence, computer This enabled us to rate It is important that we
modelling, national and local those risks and understand continue to learn and
statistics and our knowledge the likely impact on our improve. We will return to
We recognise we must continue to evolve as an of the community we serve communities. We used this this plan after each year of
organisation to meet the new risks and challenges such as age, living alone, phase to develop delivery to report against it
we face. These risks should not be considered in deprivation and health “Our Priorities”. and continually reassess the
information we are able to risks and the organisations’
isolation but rather as more widely connected issues
truly identify risk. priorities to ensure it is still
to be addressed together with our partners. Mitigating the Risk accurate and relevant.
Mitigating the risk is both The activity in the Safety
Assessing the Risk reducing the likelihood of Plan will be overseen by the
The next stage in assessing an incident occurring and Chief Fire Officer and the
our risk is to understand reducing the severity should senior team. We will report
The fire and rescue service Through our approach, we all staff to feel supported, the likelihood of an event one occur; for example, by into the new Combined Fire
has a statutory duty to were keen to consider how valued and safe. Within occurring and if it were to the education of occupiers in Authority on progress at the
produce an Integrated Risk we make life safer and have this plan we have set out occur, the severity of it and domestic properties, through end of each year in line with
9
05
Management Plan (IRMP). therefore taken a wider view our new values, which have impact on the community. Safe and Well visits, where our annual performance
of risk and safety. We have been developed with and by we can fit domestic smoke reporting timelines, with
Our Safety Plan fulfils this We do this through both alarms and prepare escape a more comprehensive
considered how we are; our teams across Hampshire
function by setting out to the use of quantitative plans. We work closely with evaluation of progress at the
and the Isle of Wight. These
our communities how we » keeping communities data collected by our building owners to protect end of the five-year period.
values will define the way
look at risk and how we safer teams, alongside a process their buildings, encouraging
we deliver our services. It is important we
respond to these risks. of co-production with the fitting of sprinkler
» keeping our staff safer continue to develop as
Finally, as a vital service to partners utilising their risk systems and preparing
The fire and rescue services an organisation. We are
» keeping the organisation our communities, we must information and our own
National Framework for response plans should an
safer ensure the organisation is specialists to allow us to committed to continually
England says that Fire incident occur. This approach
always able to deliver our understand each other’s learning and developing
and Rescue Services We are rightly proud of our ensures we integrate our
services and therefore we risks. We use this qualitative throughout this process, and
should work with their success in driving down the prevention, protection and
are improving the systems information gained from continuously improving how
local partners to carry out numbers of fires and those response activities to best
and processes to provide co-production to provide we deliver our services to
a range of public service people killed or seriously manage foreseeable risks.
that assurance. meaning to our quantitative our communities.
work to protect their injured. However, we know
risk data. Our partners and Effective management of
communities. However, this that risks are changing; the Our Safety Plan is
specialists are engaged some of the risks requires
must not distract from the tragedy at Grenfell was a underpinned by our
through workshops and a partnership approach
core functions. stark reminder of that. strategic assessment of
focus groups to gather their between other emergency
risk which is a detailed and services, local authorities,
Hampshire Fire and Rescue Therefore, we must build on professional judgements and
constantly updated analysis. health providers and partner
Authority and the Isle of our work in understanding experience to inform how
Wight Council have agreed, risks now and in the future The Safety Plan has been the risks we have identified agencies. For example, the
in preparation for the and develop plans to developed by: may impact our counties Adult Safeguarding Boards
forthcoming combination, manage them. and communities, enabling in all of our Unitary
to produce a fully aligned us to assess these risks. Authorities uses a
Our staff are proud to
Safety Plan that establishes Identifying Risk multiagency approach to
work for the fire and
a long-term approach to identify and help those
rescue service. However, We identify risk through the
achieving our purpose of Prioritising the Risk individuals most at risk.
we also know from recent detailed analysis of a range
‘Together We Make Life We also work together
inspections that we have of information from across We carried out a
Safer.’ with a range of partners
more to do to support our Hampshire and the Isle of consultation to assist in
staff. We are already well Wight. to prepare for mitigating
prioritising these risks.
on the way, but we want emergencies. We regularly
HIWFRS Safety Plan 2020-2025
Hampshire and the Isle of Wight Geography: Geography:
Hampshire South of England and covers Isle of Wight The Isle of Wight extends
more than 3,700 square 22.5 miles (36 km) from
kilometres (1,400 square east to west and 13.5 miles
miles). (22 km) from north to south.
Population: Population:
1.85M (2019) with residents 139,000. With visitors to
dispersed in rural, urban and the Island, this can almost
coastal living areas. double during the height
of the summer season.
06
11
Hampshire is a large county based in the South of England The Isle of Wight is an island off the south coast of England.
which covers an area of more than 1400 square miles. Home to around 140,000 and with an estimated 2.5 million
The county is home to a population of 1.85 million people visitors annually, the Isle of Wight is the largest and second
dispersed across rural, urban and coastal areas. most populated island in England.
Hampshire is bordered to the West by Dorset and Wiltshire, Its economy is primarily based around light industry,
to the East by West Sussex and Royal Berkshire and Surrey to tourism and service sectors and with its natural landscape,
the North. The county is bordered by the Solent to the south coastline and buildings of historical importance. It is a popular
which is one of the busiest shipping lanes in the world served tourist attraction.
by the commercial ports of Southampton and Portsmouth.
The Isle of Wight is also home to HMP Isle of Wight,
Hampshire is rich in history with national parks, significant holding 1100 prisoners across two prison locations and
places of interest and heritage sites of international St. Mary’s Hospital.
importance. The cities of Southampton and Portsmouth
The Island is sparsely populated with 80% of the population
are urban areas of growing populations with universities
based in 20% of the land mass.
that are seeing significant growth in student numbers and
accommodation requirements. The growth in industry
around Winchester and Basingstoke highlights the changing
landscape. Balanced with this are large numbers of remote
villages with many thatched and listed buildings.
Hampshire is home to several significant military bases and
ports. There are also several businesses that are classified as
Control of Major Accidents and Hazard (COMAH) sites. These
locations have specific plans in place to manage the risks they
have on site. There is a large and diverse range of commercial
and industrial elements across Hampshire with heavy
industries, including Fawley oil refinery and BAE systems.
Figure 1: Map
The county also has several major transport hubs including
illustrates Figure 2: Map
the county of airports, ferry terminals, commercial ports, major motorways illustrates the
Hampshire and several major hospitals, prisons and key infrastructure. Isle of Wight
HIWFRS Safety Plan 2020-2025
Hampshire and the Isle of Wight
Areas of deprivation
The Isle of Wight has a Growing population: By
10% Most deprived
higher elderly population 2024 the population of
13
07 11% to 20% than the national average. Hampshire is set to increase
21% to 30% Research shows that there from 1.83 million (2017) to
is a greater impact from 1.95 million with the Isle
31% to 40% fire to people over 65 and of Wight increasing from
41% to 50% those with long-term health 141,000 to 146,000 by 2026.
conditions.
51% to 60% Ageing population: Of this,
A key indicator of risk the number of residents over
61% to 70% is social deprivation. the age of 65 is expected to
71% to 80% Communities that are more increase by more than 20%
deprived pose greater fire between 2017 and 2024.
81% to 90% risk due to a number of People in this age range are
91% to 100% common factors that we statistically more at risk.
have identified following
Social changes: The risk
post fire investigations, such
profile of Hampshire and
as mental health, alcohol
the Isle of Wight is likely
and drugs, smoking and
to change with more
frailty. Identifying where
people now living alone.
The people in in the communities these
This exacerbates other risk
our communities people live can help us to
factors, specifically mental
make them safer through
The risks for Hampshire and health and frailty.
prevention and protection
the Isle of Wight change activities. A combination of all these
as the people in those factors, will mean that we
communities change and No area will stay the same
must constantly reassess our
it is important for us to and we need to be aware
communities to make sure
understand the way people of how this will impact
our assessment of risk is
live and how this impacts our work and prepare for
still accurate.
upon our service and this. In Hampshire and the
Figure 3: Map importantly, how we seek Isle of Wight, there are
showing Indices
to prevent, protect and, if anticipated changes to
of Multiple
needed, respond to those the demographics of our
Deprivation
(Source Data: changing risks. communities:
MHCLG 2019)
HIWFRS Safety Plan 2020-2025
Our
Purpose
‘Together we make life safer’
Our purpose drives us
in everything we do. To be
08
15 successful, all the work we
do must contribute to
making life safer in our
communities. We can only
fully succeed in making life
safer by working together
with partners and our
communities.
A large part
of our role
is to work
alongside local
communities
to help make
them safer
Our
Values
Values are a vital part of our leadership, and everyone will
organisation’s effectiveness. feel proud of our Service.
Our teams understand In Hampshire and the Isle of
17
09 what we stand for and feel Wight, we believe in:
inspired to demonstrate
these principles in their
everyday work. These values Showing respect
are central to everything we
do and the way we do it. Fairness, honesty and
integrity in everything
We must demonstrate these we say and do
values through our actions.
Our values feed into all the
ways we work, including
recruiting new people,
Supporting others
managing teams and our Listening and acting with
approach to leadership. compassion and empathy
These values were created
by our workforce through a
series of workshops and a Everyone playing
staff survey to find out what their part
matters to them. We worked
Recognising the
with an expert partner who
contribution we all make
facilitated the sessions
across both Services and a
high proportion of our staff
engaged in the process. Reaching further
Through everyone living Inspiring and challenging
the agreed values across ourselves and others
Hampshire and the Isle
of Wight Fire and Rescue
Making Service, we believe there
Hampshire and
will be improved trust and
the Isle of Wight
safer, 24 hours
a day
HIWFRS Safety Plan 2020-2025
Our
Priorities
Our strategic assessment These commitments will High Performance
of risk provides the inform all that we do to
understanding for us to make Hampshire and the Our diverse teams are
10
19 trusted, skilled and feel
set out what our services Isle of Wight safer:
should prioritise in order equipped to deliver a
to manage, control and leading fire and rescue
mitigate that risk. We also service today and into
Our Communities the future.
consider the learning from
significant events locally, We work together to
nationally and internationally understand different
to inform our planning, community needs and Learning & Improving
while gaining information deliver accessible, local
services which build We have the support
about best practice from of policy and guidance
inspections by HMICFRS. safer places.
with the freedom to use
To achieve our purpose, we our discretion to do the
must fully understand the right thing, learning from
risks that our communities
Our People ourselves and others.
face. By engaging with We look after each other In the following sections
those most affected by by creating great places to we describe the services
the risks identified we are work and promoting the that we already provide, the
able to create the most health, wellbeing and safety views that our communities
effective services to protect of our people. shared with us about
them. On this basis we have these services during our
developed five priorities that consultation and then we
we are committed to for the Public Value provide a description of the
life of this plan. improvements we would like
We plan over the longer-
to make in the coming year
term to ensure our decisions
to make us even better.
and actions deliver efficient
and effective public services.Our
communities
We work together to understand different
community needs and deliver accessible,
local services which build safer places.
Every community is different. domestic dwelling fires. experienced a 14% decrease
For us to make life safer, we in the chance of falling and a
Hampshire and the Isle of
21 must understand the needs 40% improvement in balance
Wight have a good track
of our communities and how following completion of our
record of preventing fires,
this impacts risk. Safety Through Education
with a lower rate of domestic
and Exercise for Resilience
The wide scope of our fires per household than the
(STEER) course. This is a
activities, informed through national average.
key group of people who
a better understanding
Identifying vulnerable are at risk in the event of fire
of risk has helped us
people and reaching them due to their mobility, who
engage directly with our
in their homes to reduce we now have contact with
communities, how and where
their fire risk is critical to to help with fire prevention
they need us most, as well as
our purpose. Our Safe and activity.
helping with any immediate
Well visits reduce the risks
need. We employ Community
for vulnerable people to
Safety Officers who provide
keep them safe in their own
specialist support for their
homes. While identifying fire
We help people to stay risks we must also be on the
communities by working
safe in their own homes with local partners to help
lookout for other hazards.
people live long in their own
Keeping people safe in their Our highly trained staff also homes. We also have
homes is a high priority identify wider risks such
for us and we will dedicate Safe and Sound, an internet
as fuel poverty or those
significant resources to based service to help people
more likely to fall. We offer
further reduce the number undertake a self-assessment
support or refer them to a
and seriousness of fires in the and get advice and receive a
relevant agency.
home. follow up visit where needed.
We work with the National
There are approximately Our communities and
Health Service with proven
800,000 homes in the area stakeholders said: The
results to identify and
we cover which is where the public felt life risk should
reduce the risks of frailty,
most serious fires usually always be prioritised and
We understand which can lead to falls. This
take place. The number of supported working with
the needs of our more joined up approach
homes is set to increase in vulnerable people as long
communities helps us and our partners
because we’re the coming years and with as it does not detract from
to make our communities
a part of those
it comes a likely increase in core functions.
communities safer. Participants haveHIWFRS Safety Plan 2020-2025
We work with our regularly engage with the We undertake Some non-domestic
communities to community at events, after inspections of buildings building fires have the
incidents and via our social potential to be larger than
prevent fires based on risk
media channels. domestic fires in terms of
One of our core functions, as As part of our prevention resources and impact on
Our Arson Task Force is
required by law, is to prevent work, we undertake the community.
seen as the leading team
fires. To keep the public safe, inspections of buildings
nationally for detection There are more than
we aim to identify and help where others have a
and conviction. Prior to 60,000 non-domestic
those in our communities statutory duty to consider
the team being formed the buildings in Hampshire
who are most vulnerable fire risks. Where necessary,
arson detection rate was and the Isle of Wight. We
and work with our partner we will enforce fire safety
6% and the conviction rate are required by law to
agencies for the benefit of legislation and use it to
was 3%. At the end of 2018 ensure those responsible
these people. make people safer.
the conviction rate stood for these buildings
We engage with our at 81%. This demonstrates We prioritise inspections maintain appropriate fire
communities in a number the benefits of the close of non-domestic premises safety measures.
of ways, including Safe and working relationship assessed as those most
We pro-actively offer advice
Well visits and giving fire between police and fire, likely to have a fire or most
to businesses at events and
safety advice. We work as well as the upskilling likely to have fire safety
online, on issues such as
with young people and on both sides. This team issues. Our Risk Based
standardising fire safety,
run courses, such as Fire leads on several national Inspection Programme
licensing requirements
Cadets, the Prince’s Trust and regional projects, (RBIP) allows us to target
and complying with the
Programme, A Better Me including Adult Fire Setters, our resources effectively
law. We also consult on
and Teen Fire Fit to instil Restorative Justice and and gives us better
building regulations on
positive values, develop Victims of Crime Service. information to continue to
new buildings or where fire
skills, build confidence and develop our programme.
Our communities and safety measures need to be
promote healthy living. This
stakeholders said: 96% Commercial properties, improved and undertake
reduces our four risk factors
12
23 of respondents think including hospitals, schools, regular inspections based
of mental health, alcohol and
it’s important that we leisure facilities, care on risk. Our teams work with
drugs, smoking and frailty.
identify and target homes, hotels, offices, partners and site operators
In schools, our crews and vulnerable groups. shops, factories, waste sites to promote best practice,
specialist staff provide fire and chemical plants pose offer fire safety advice and
safety education. We also different fire risks. ensure we have the most
up-to-date risk information.
Our communities and
stakeholders said: Risk
inspections of non-
domestic properties were
considered essential.
We regularly
consult on
building
regulations,
where fire safety
measures need
to be improved
Crews attend a and undertake
thatch fire in the building
New Forest inspectionsHIWFRS Safety Plan 2020-2025
High-rise buildings subject to a fire safety audit. Hampshire and the Isle
are a priority We also benefit from the use of Wight has 15 COMAH
of new technology meaning sites and a Major Accident
High-rise premises present we can tackle high-rise fires Control Regulations (MACR)
specific challenges to fire more quickly and safely. site, the military equivalent
and rescue services due to of COMAH. We are legally
the number of residents and Our communities and
obliged to prepare for an
the potential difficulties for stakeholders said: It is
incident at a COMAH site
firefighters. This has been important to inspect high
and we work to reduce
highlighted on a national rise buildings based on risk.
these risks as far as possible.
level in the wake of the We do this by liaising
Grenfell Tower tragedy. with those responsible for
We focus on higher COMAH and MACR sites,
Within Hampshire and
the Isle of Wight there
risk places putting plans in place and
are currently 273 high- There are some buildings taking part in exercises
rise buildings, six of these within our communities to test the multi-agency
being on the Isle of Wight. that pose a specific risk response to incidents.
We have legal obligations due to the way they were Our communities and
to respond to, train and built or how they are used. stakeholders said: It is very
prepare for the challenges Considering the likelihood important to support our
presented by fires, including of fire and the potential key risk sites, according to
those in high-rise buildings. for harm with each type 98% of respondents.
As an enforcement agency of building, enables us to
of fire safety legislation, we respond more effectively in Heritage sites are of
will work with landlords and the event of an incident. significant cultural and
building owners to reduce economic importance and
There are locations across they also present particular
the likelihood and severity
13
25 Hampshire and the Isle risks from fire due to their
of an incident.
of Wight that manage methods of construction.
We lobby for sprinkler substances that could Hampshire and the Isle
systems in all high- have significant fire and of Wight has 12,797 listed
rise premises and our environmental impacts. properties. The character
partnership work with These are called Control of some of the historic
Southampton City Council of Major Accident Hazards properties means that fire
has seen a retrofit into all (COMAH) sites. These sites is a major threat to the site
of their residential blocks. have stringent regulations and its artefacts.
Crews visit blocks to in place to reduce the
familiarise themselves with possibility of an incident.
every high risk residential
building, each of which is
Our firefighters
An aerial are equipped
ladder platform to respond
operating to incidents
outside a high- involving
rise building in hazardous
Portsmouth materialsHIWFRS Safety Plan 2020-2025
We provide fire safety We fully support and with defibrillators on all
advice, work with those contribute to our partners’ frontline appliances. This
responsible for these plans such as Hampshire enhanced level of training
premises and encourage County Council’s ‘Vision has directly saved the lives
the installation of sensitive 2050 Partnership’ and Isle of of our own personnel as well
fire suppression systems. Wight Council’s Corporate as members of the public.
We visit them to familiarise Plan and the ‘One Public In HFRS, officers have
ourselves with these sites Service’ initiative, ensuring been trained in the use of
and collect risk information we are all working together defibrillators and carry them
to ensure that we provide to support those we serve. in their cars.
the best response should
Our skills and equipment Attendance at these
an incident occur.
make a difference to our incidents also helps
Our communities and communities in many us identify those with
stakeholders said: Of ways. Alongside our vulnerabilities who we may
those who responded 90% operational partnerships, then assist with a Safe and
believed this area to be we have many other Well visit.
important as the heritage partnerships which bring
Our communities and
sites were “irreplaceable” benefits to our organisation
stakeholders said: We
but of a lower priority than and communities, such
should continue to develop
life and environmental risk. as sharing buildings,
and widen the medical
equipment and information.
Fires in thatched properties response activities we
bring their own specific We take a leading role provide to the public
fire risks due to the use of in the Local Resilience according to 72% of
flammable materials in large Forums (LRF) working with respondents.
concentration and therefore a wide range of partners
require a large amount of to plan for and respond to
14
27 resources if a fire occurs. emergencies which threaten We help to keep
Hampshire and the Isle of our communities. Hampshire and the Isle
Wight contains more than
Our communities and of Wight moving
1,840 thatched dwellings
stakeholders said:
and 125 other thatched We are required by law to
according to 76% of the
buildings. It is likely that respond to transportation
respondents, we should
thatch as a building incidents, this includes not
respond to a wider range
material will continue just road traffic collisions
of risks using our skills to
to be popular locally. (RTCs) but also incidents
better support our partners.
involving rail, air and ships
To promote fire safety to
in port.
this group, we offer online
fire safety advice for thatch We support Hampshire and the Isle of
property owners and work medical emergencies Wight feature an array of
with the National Society transport infrastructure from
of Master Thatchers. Many lives have been major motorways and trunk
saved through our medical roads (M3, M27, A3M, A34)
interventions. Although through to Southampton
We work with our this is not a statutory and Farnborough
responsibility, our teams International Airports,
partners to deliver are trained, equipped and Southampton Docks and
shared outcomes located across Hampshire Portsmouth International
Working together with and the Isle of Wight to Port. This transport
our partners we achieve respond rapidly to this type infrastructure is critical to
As we more than as individual of incident. Hampshire and the Isle of
collaborate organisations. Together we Our Co-Responders are Wight, with closures having
closer and help each other understand firefighters mobilised by the far-reaching consequences
closer with our community’s needs. This to our communities.
our partners ambulance service and then
provides not only a better supported by its nearest
in health, we
are looking at service to keep the public ambulance. Frontline
ways that we safe but also greater value crews have immediate
can further for money. emergency care medical
utilise our IEC
capability training and equipmentHIWFRS Safety Plan 2020-2025
We have a number of
specially trained officers to
assist in dealing with marine
incidents when requested
by the MCA and we work
closely with our partners in
the Solent area.
We work with our
partners to reduce the
impact of flooding
Recent events indicate that
there is an increasing risk of
flooding and as these events
become more frequent,
Services will be required
to respond accordingly.
Homes, businesses and
infrastructure can all be
Vehicle crashes are our most We focus on We respond to
frequent transport related vulnerable to flooding.
water safety incidents at sea
call-outs although the When dealing with extreme
number of these incidents We have a responsibility The Solent is a busy shipping weather, we work closely
attended during 2014- to respond to inland water area and a popular location with our partners and the
2018 has remained stable, rescues. We have large areas for recreational water-based LRF and support the work
reflecting the national of inland water including activities. This creates a of the Department for the
15
29 trend. For the year ending many rivers, lakes and risk of various emergencies Environment, Food and
March 2019, 19 people were canals. National figures occurring on the Solent Rural Affairs (DEFRA) and
killed, and 391 people were show about 400 people for which we prepare and the Environment Agency.
seriously injured on the drown every year in the respond to in accordance Although we receive no
roads in Hampshire. On the UK and a further 200 take with a locally agreed plan. direct government funding
Isle of Wight two people their own lives in water. to deal with flooding,
We have a statutory
were killed and 77 We have water rescue responsibility for the Solent we remain committed to
seriously injured. trained crews across forts and for vessels that are continued close collaboration
We plan, train and equip our Hampshire and the Isle of moored alongside in ports with our partners to prepare
teams to deal with the range Wight, including a specialist and marinas. We have no for and respond to
of transportation incidents. Water Rescue Team at statutory powers to attend these incidents.
We provide medical care Fareham. Our current vessels that are at sea, Our communities and
to casualties, make the training and equipment however, significant risks stakeholders said: It is
scene as safe as possible make us well placed to exist within the Solent area important that HFRS
and extricate trapped respond and our work in and we believe there is an and IWFRS prioritise
casualties. We also support community safety and expectation by the public preparations to be ready
safety awareness campaigns education helps us make and marine professionals for and respond to the
through the Road Safety a significant impact. that we are able to respond risks posed by severe
Partnership. On the Isle to such incidents. weather, according to
Through our prevention
of Wight, we are the lead activities we work closely In 2019, Hampshire Fire 95% of respondents.
agency for RTC prevention with partners such as the and Rescue Authority
We’ve been and both services deliver Royal National Lifeboat decided to continue to
working in initiatives such as ‘Safe Drive Institution, Royal Life provide a maritime
partnership with Stay Alive’, ‘Biker Down’, Saving Society and the response to incidents
South Central
and ‘Head On’. Maritime Coastguard occurring in the Solent.
Ambulance We have water
Service since Agency (MCA) in the rescue trained
2004, delivering Water Safety Forum who crews across
Co-Responding are committed to reducing Hampshire and
from a number the Isle of Wight
deaths from drowning.
of fire stations including a
in Hampshire specialist Water
and the Isle Rescue Team at
of Wight FarehamWe respond to improve best practice
to wildfires measures for supporting
31 the prevention and recovery
A wildfire is defined by from such incidents. These
HFRS and IWFRS using advisors have also deployed
National Operational in support of largescale
Guidance as uncontrolled incidents nationwide.
vegetation fires of one
or more hectares in We continue to reduce the
size, requiring four or risk of wildfires through
more appliances, lasting liaison with stakeholders
more than six hours and such as Forestry England,
presenting serious risk to councils, National Park
life, environment or property. authorities and landowners.
During the past four years Our communities and
HFRS and IWFRS have stakeholders said:
attended 71 wildfires and Our partners in Forestry
the majority of these were England responded to
caused by people, either discuss further ways of
accidentally or deliberately. working with them in
the future.
We have specialist vehicles
such as 4x4 and wildfire
vehicles which enhance
our ability to respond
to wildfires. We have
developed an exchange
programme with the US
Fire Service in Oregon to
benefit from their extensive
We continue
experience in dealing with
to reduce the wildfires. We have National
risk of wildfire Tactical Advisors who
through liaison participate in the Wildfire
with our
National Working Group
partnersHIWFRS Safety Plan 2020-2025
Our LEGEND
people
WDS / On-Call Station
On-Call Station
WDS Day Crewed / On-Call Station
WDS Station
Winchester & Test Valley Group
Southampton & New Forest Group
Portsmouth, Havant & East Hampshire Group
Tadley
North Hampshire Group
Yateley Eastleigh, Fareham & Gosport Group
We look after each other by creating Kingsclere Hartley Isle of Wight
Wintney
great places to work and promoting
Fleet
the health, wellbeing and safety of
our people. Overton Odiham
Rushmoor
Basingstoke
Whitchurch
Andover
Sutton
Scotney
Alton
33 Bordon Grayshott
Stockbridge
Alresford Our workforce
Winchester
Our people are our greatest
Liphook asset and the wellbeing
and safety of our staff is
important to us. We want to
Romsey make sure they are looked
Eastleigh Bishops Petersfield after and have the right
Waltham Droxford support in place when and
Fordingbridge how they need it.
Redbridge
St Mary’s Botley Horndean We employ nearly 1,900
Totton
Wickham
people across both
Lyndhurst Waterlooville organisations, including
Hythe Hightown
Ringwood Portchester Havant approximately 300 non-
uniformed specialists.
Burley Hamble
Emsworth
Hardley Fareham Cosham For our people to be as
Gosport effective as possible, we
Brockenhurst Hayling
Beaulieu ensure they have the skills,
Island
New Milton Southsea training and equipment they
East
Cowes Cowes need. We ensure excellent
Lymington learning and development
Newport Ryde opportunities are made
Yarmouth available to everyone so
Bembridge they can continue to grow.
Freshwater
Sandown
We operate from 62
locations across Hampshire
Shanklin
Figure 4: Map and the Isle of Wight. Our
indicating stations at these locations
locations and Ventnor
are crewed in different
crewing systems
across both
LEGEND ways according to local
Services WDS / On-Call Station risk profiles.
On-Call Station
WDS Day Crewed / On-Call StationHIWFRS Safety Plan 2020-2025
The health and Alongside the physical and
wellbeing of our mental wellbeing of our
staff, we support our people
staff is vital
through the innovative
Research suggests many use of technology and
of our staff will suffer from by investing in our estate
mental health issues during and facilities. We have
their careers and much work committed to ensuring that
has been done to ensure our buildings and facilities
support is in place and promote a healthy and
people are encouraged to inclusive place to work
talk openly. and visit.
We value our staff and We are committed to
want them to reach their providing the highest
full potential when working levels of health, safety
to keep the people of and wellbeing for all our
Hampshire and the Isle staff and anyone who may
of Wight safe. be affected by our work
We have a mental health activities. We will ensure
programme and use a that health and safety is
pioneering psychological at the heart of everything
screening programme that we do.
to ensure our people are We have four staff groups
properly equipped to deal – FireINSPIRE, FireABLE,
with potentially difficult FireREACH and FireOUT –
situations. Our teams can which provide support and
35 access support processes networking opportunities
such as Trauma Risk for the proportion of
Incident Management our staff who are part of
(TRiM), Employee under-represented groups.
Assistance Programme, These groups provide
Mental Health First Aiders, peer support, bringing
The Fire Fighters Charity, together individuals and
and Occupational Health can play a significant role in
and Wellbeing. driving change within our
Steps are being made organisations and raising
towards being more awareness of different
open at all levels of the issues. They can influence
organisation in terms of policy and introduce new
discussing health and ways of doing things and
wellbeing but there is always help us engage more
more that can be done. effectively with our
Our operational employees diverse communities.
also undertake physical
health screenings and
fitness assessments,
so they are able to meet
the physical demands of
their roles.
We have four
staff groups
who help us
engage more
effectively with
our diverse
communitiesHIWFRS Safety Plan 2020-2025
We recruit staff based Our people have
on our values the right skills
It is vital that we have It is important that our staff
the right people in the at all levels are skilled and
right roles to be effective. feel equipped to undertake
We must focus on our their responsibilities.
recruitment to find and We align the skills and
retain talented people who capabilities of our teams to
embody the values we feel ensure they can perform at
are central to representing the highest levels, based on
our organisation. Embedding our priorities.
our values throughout our
Our leadership development
recruitment processes will
framework supports the
help us to build a great
growth of our staff in their
working environment of
capacities as both leaders
which our workforce will
and managers.
be proud.
Based on the insights we
More than half our
gained from our cultural
firefighters are on-call. This
survey and HMICFRS
means they live or work near
inspections, we have
a fire station and respond
developed a People and
from their home or normal
Development Strategy. This
place of work to incidents
will help make our services
when needed.
a great place to work for
Recruiting and retaining everyone whilst delivering
37
19 firefighters to work from excellent services to our
on-call stations is a communities through a
challenge faced by all professional, well equipped
fire and rescue services, and agile workforce.
especially in rural areas.
This is constantly changing
due to the dynamics of
working life and house
prices in the countryside,
making it hard to find
people who live close
enough to be ready at very
short notice.
Firefighters
service their
breathing
apparatus setsHIWFRS Safety Plan 2020-2025
Public
value
We plan over the longer-term to ensure
our decisions and actions deliver efficient
and effective public services.
To be effective, we must The resilience of the Cyber security is at the
prepare. We consider Services makes sure we forefront of our thinking
20
39 risks and opportunities have the ability to respond as we harness the power
from the outset, so we to new risks as they emerge. of new technologies.
can make decisions that We are ready to work Our Information and
consider all the information with other fire and rescue Communication Technology
available. This means we services by either receiving (ICT) infrastructure is crucial
can maximise our value or providing support and to what we do as a modern
to the community within specialist capabilities. We fire and rescue service,
our budget. must be able to continue so we ensure we have
to deliver critical services resilience, disaster recovery
in all circumstances. plans, cyber security tools
We must be and security training for
National Resilience is
staff in this area.
prepared for new a programme in place
and emerging risks to provide a range of The need to protect our
equipment, people and data and systems has never
Risks faced by the procedures to deliver a been more critical with
UK are continually co-ordinated response. We General Data Protection
changing and evolving have specialist teams that Regulations (GDPR) and the
with potential major are capable of dealing with threat of online attacks and
incidents such as natural all types of emergencies other cyber-crime.
disasters, industrial and we are committed
accidents and terror to supporting large scale
attacks. In partnership incidents. These teams have
with the Hampshire and Isle deployed nationally to areas
of Wight Local Resilience such as Yorkshire for the
Forum, we maintain recent flooding as well as to
preparedness to respond international disasters, like
to a wide range of potential earthquakes and providing
incidents and emergencies. humanitarian assistance
Doing this planning means in Bangladesh for the
Firefighters
we are able to be more on shore await
Rohingya refugees. arrival of
effective when the
Royal National
worst happens. Lifeboat
Institution boatHIWFRS Safety Plan 2020-2025
We are aligned with more to maintain and run. Institute (RNLI) and Red We also have a Corporate
the National Fire Chiefs This makes investing in our Cross and with statutory Shared Services which
existing facilities to improve partners like Public Health. shares specialist support
Council (NFCC)
standards and introduce In this way our estate allows functions such as finance,
The aim of the NFCC, as lower cost technologies a us to provide facilities for payroll, pension services,
the professional voice of sensible approach to take. response, community safety human resources and
the UK Fire and Rescue and resilience in HFRS workforce development
We have established
Service (UKFRS), is to and IWFRS. across other public-sector
a Station Investment
drive improvement and organisations. This is now
Programme, giving us the
development throughout the largest public sector
opportunity to improve our
the UKFRS. We are
operational buildings. This Our partnerships are partnership of its type in
committed to supporting not only operational the UK. These partnerships
will provide better working
the NFCC and have been enable us to offer
environments for our staff, We regard corporate service
encouraged by HMICFRS to highquality services required
increase our environmental partnerships in our back-
identify additional funding to future proof a modern fire
sustainability and, in doing office functions as highly
to strengthen the role of and rescue service.
so, reduce the costs of our as we do in our operational
this organisation.
premises, allowing us to be roles. We see the need to Our technical services
more efficient. share services and form facility which includes
partnerships in order to fleet and equipment
Our buildings need We must maximise the use
maintenance, stores,
of our estate while ensuring provide high quality support
to be fit for purpose supplies and logistics
that our buildings allow us functions to our staff
Our premises play a and communities in an functions is of critical
to do our job effectively
vital role in our ability efficient manner. importance to our Service.
and enable us to work
to engage with the better with our partners. Our commitment to
We are part of the
communities we serve We already utilise many partnership working is
Emergency Services
and respond to incidents of our buildings in a wide embraced as we partner
Network (ESN) which brings
41
21 in many different ways. variety of ways by sharing with Royal Berkshire
together communications
A number of these buildings a number of stations with for the police, fire and Fire and Rescue Service
are now over 50 years old our partners. These include rescue and ambulance for the delivery of
and as such require some blue light services such as services as well as a range fleet management and
attention in order to ensure the Police, Ambulance, HM of other users. maintenance services.
they are fit for purpose. Coastguard, charities like
We work closely with other
Older buildings also cost the Royal National Lifeboat
agencies in a variety of
partnerships which are
focussed on improving
public safety, including
Multi-Agency Safeguarding
Boards, health and wellbeing
and local authority
partnerships.
The new
Basingstoke
Fire Station
was opened We work
on 15 February closely with
2018 by the other agencies
Lord-Lieutenant in a variety of
of Hampshire, partnerships
Nigel Atkinson, which are
on his first focussed on
official improving
engagement public safetyHIWFRS Safety Plan 2020-2025
receives business rates for need for further budget
the services it provides. reductions, although we will
continue to pursue service
A small amount of income
efficiencies where it makes
is generated from fees,
sense to do so.
charges, interest and from
government grants for We will update the Medium-
specific purposes. HFRS also Term Financial Plan in
generates a small income light of the CSR, which
through their trading arm. will provide greater clarity
HFRS ensures we maximise around the medium-term
the use of our assets by financial prospects for
sharing space with partner the new Combined Fire
organisations which Authority. We will prioritise
generates annual income to our spending based upon
protect frontline services. the strategic direction set by
this Safety Plan.
We must ensure our
approach to integrated
risk management includes
robust financial planning and
management that considers
future government grant
levels, contract and supplier
costs, inflation, business rates
retention and maintenance
of sufficient reserves.
We use technology How we are financed Hampshire Fire and Rescue
to help us be more Authority currently collects In anticipation of
22
43 Like many public services £67.71 per year (£1.30 per
efficient the Government’s
we have experienced week) in council tax for a Comprehensive Spending
We must ensure we are reductions in government Band D property to provide Review (CSR) during 2020
using technology to drive funding and the forecast a fire and rescue service we have produced an
efficiency and effectiveness for the UK economy is to the communities of interim financial plan that
throughout the organisation. uncertain. Our aim is to Hampshire. This is 56% of seeks to balance the budget
We ensure that our maximise the use of all HFRS income. up to 2021/22 without the
workforce is well supported available funding while
lobbying government to The Isle of Wight Council
so that technology is always
provide sustainable funding currently collects £66.91
benefiting what we do and
for a diversifying emergency per year (£1.28 per week)
not hindering us. There
service that makes life safer in council tax for a Band
are also opportunities
for the people of Hampshire D property to provide a
for more closely aligning
and the Isle of Wight. fire and rescue service
our technological needs
Potential reforms, along with to the communities of
with our partners for
issues around firefighter the Isle of Wight.
procurement efficiencies.
pension arrangements Government grants for
We are also committed to and the national debate Hampshire provide 14%
using technology to assist us on the role of the modern of HFRS funding. This
in making our communities firefighter may impact on funding for the Isle of
and firefighters safer and the level of public funding Wight is contained within
allow us to respond more we receive going forward. general funding for the
effectively. Improvements
Our financial strategy council. HFRS finances are
in technologies, such as
ensures our core functions managed by Hampshire
vibrating alarms for the hard
are sustainable and Fire and Rescue Authority,
of hearing, help us to keep
incorporates our income, while those of IWFRS are
people safer in their homes.
Hampshire estate and investments, managed by the Isle of
Fire and Rescue Advances in operational
partnerships, efficiencies Wight Council. Business
Service (HFRS) equipment increase
and ultimately any changes rates for Hampshire
was the first in firefighter safety, such as Firefighters
the county to in resources. generate 20% of HFRS appearing at
ultra-high-pressure lances
issue body worn income. The IWC also a public event
cameras to its
and body-worn cameras. at Winchester
officers CathedralHIWFRS Safety Plan 2020-2025
High
performance
Our diverse teams are trusted, skilled and
feel equipped to deliver a leading fire and
rescue service today and into the future.
How well we do our job is sections of the community, positive performance culture
crucial to making life safer candidates are always of continuous improvement,
23
45 and maintaining the trust selected on merit alone. a renewed focus on data
and confidence of our quality, and evidence-based
Concerted efforts are being
communities. We need to decision-making.
made to remove historic
understand how well we are
barriers that may have
doing so we know where we
deterred people from under-
need to focus resources. We
represented groups from Our people are
also need to ensure our data competent to undertake
applying for operational
is useful and available as
roles in the past. We have their work
we are accountable to the
seen an increase in on-call
public for our performance. All our staff are competent
female firefighters since
to undertake the role
the launch of our digital
they perform, achieved
campaign targeted at under-
Diverse and inclusive by induction training,
represented groups.
teams make us better development programmes
and the Maintenance of
It is important the Competence scheme.
workforces of HFRS We use our data to
and IWFRS reflect the better understand Our Academy identifies and
delivers training so that teams
communities they serve. This our work who are deployed to incidents
diversity brings a breadth of
skills and experience to our Our ability to monitor and are competent to undertake
organisation that can only use performance data has the role they have been sent
improve our performance. been strengthened. We to perform.
recently introduced a new
Our Inclusion and Diversity We support our team’s
and more efficient way
team are integral to our continuous professional
of storing data combined
recruitment and promotion development through
with a set of organisational
processes. We are attracting individual development plans.
performance dashboards.
We are more diverse candidates Our leadership framework
attracting than ever before but there For the first time, we can
supports the growth of our
more diverse
is more to be done. While view ‘real time’ information
staff as leaders and managers.
candidates than
we actively encourage to assist managers, stations
ever before but
applications from all and staff. This will help
there is more
work to be done
contribute towards aHIWFRS Safety Plan 2020-2025
We use National Operational time (15/100) for HFRS and Our communities and
Guidance (NOG) as the within 20 minutes, 100% stakeholders said: Adapting
foundation for developing of the time (20/100) for our response standards
our operational policies, IWFRS. Examples include based upon risk was
procedures and training bin fires or small fires in supported by 84% of
to deal with incidents open areas. respondents and 88% of
effectively and safely. respondents agree that
All other incidents requiring
response standards are
a response will see an
an important measure of
attendance within 60
Our response to minutes, 100% of the time
performance.
incidents (60/100) and these calls are Speed of attendance
Despite little change in often advice related. over other measures is
the percentage of critical important, according to
These are usually attended
incidents attended within 93% of respondents.
by a single officer to give
the target time, public guidance on a situation Respondents would also
perception of our speed that may require further fire like to see measures
of response has remained service intervention. Both relating to the outcomes of
exceptionally positive. services aim to attend all our response to incidents,
We also want to create a of these incidents within an fire prevention and
standard for prevention hour. outreach work.
and protection activity, A review of our response
so our communities can standards will be undertaken
understand how we are during the lifespan of this
performing. plan which will include a
We recognise the review of the number of
importance of responding resources required to meet
24
47 our risks.
to incidents quickly and
effectively. We have a legal We support the ongoing
duty to provide a set of national work to understand
standards that set out the the relationship between
expectation of how quickly response standards and the
we will respond when outcomes of incidents and
an incident occurs. Our we are committed to setting
response standards must researched, challenging,
be effective in helping us achievable and appropriate
deal with emergencies and response standards that will
keeping our staff safe. make life safer.
Our current standard We work with our
for a critical response in Networked Fire Service
Hampshire is to ensure Partners (NFSP), a
that an appliance will be collaboration between
in attendance within 8 Devon and Somerset FRS,
minutes, 80% of the time Dorset and Wiltshire FRS,
(8/80), where there is risk to HIWFRS. We have aligned
life or property. For the Isle our control rooms and
of Wight, the standard is to are able to mobilise the
ensure an appliance is at the most appropriate response
incident within 10 minutes, regardless of county
80% of the time (10/80), boundaries. We will continue
however this does include to develop the way we share
call-handling time. risk information and training
Our response with our partnering services.
standards must For a non-critical response,
be effective where there is no apparent
in helping threat to life or major risk
us deal with to property, an appliance
emergencies
will be in attendance within
and keeping our
staff safe 15 minutes, 100% of theYou can also read
