Rural Matters Focus On - Our new tenant portal, My Housing Executive Oil Buying Clubs Dementia Friendly Homes Rural Community Award Winners Online ...
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Rural Matters 2021 Edition | June 2021 Focus On Our new tenant portal, My Housing Executive Oil Buying Clubs Dementia Friendly Homes Rural Community Award Winners Online Learning
Welcome to the A KEEPING UP WITH THE
ffectionately
known as the hub of
KESHIANS
Fermanagh by locals,
Kesh is a bustling
2021 edition of our village steeped in history
and surrounded by beautiful
countryside. We went down
Rural Matters Magazine
to see their new community
facility earlier this year.
A
The old courthouse in Kesh was Would you like help
fter the success of our This is why we have kept in-touch to deliver essential goods and to completely revamped, thanks in
making your rural area a
first online edition of with our customers through phone keep in contact through periods of part to funding from our Rural
Rural Matters, calls, emails, virtual meetings and lockdown. Development Programme
better place to live?
we are continuing to social media, recognising that now, match-funding initiative, after over
go digital. more than ever, you need to know We are preparing to launch the a decade of planning and hard work Visit the rural section of our
we are here to help you with your 2021 Rural Community Awards from people across the community. website www.nihe.gov.uk
Through the challenging winter
housing needs. competition in the coming weeks. As soon as we stepped into the to find out how we can
months, when we had to adapt
If you are involved with a rural centre we received a very warm support you.
once again to the challenges
In this edition of Rural Matters, we community group who undertake welcome and it was clear that this
of COVID-19 (coronavirus), the
are showcasing our new tenant activities to make your village a was one of the many reasons why
Housing Executive has been able
portal, My Housing Executive, better place to live, then please get
to continue providing essential it has quickly become the heart of
which will help our tenants to view in touch. We look forward to hearing
housing services and advice, whilst the village.
and manage information remotely. from you!
maintaining the safety of our staff
We have also included features on
and customers.
some of the support we offer to Stay safe everyone. While taking us on a tour of the
tenants and customers to ensure facility, Frances, Alan and Gerald
A year on from the beginning of
they have access to a home which are all members of The Courthouse
the pandemic, we are aware of the
can help them to live independently, Kesh Ltd and told us the new
effects lockdown and isolation
including our ‘Dementia Friendly building allows them to provide
can have on communities and
Homes’ initiative and our Private invaluable services like a food bank,
individuals, particularly in rural areas.
Sector Home Improvement Grants a ‘tunic room’ filled with clothes
On the cover: programme. for needy families, a community
café, counselling and befriending
Rural Matters
Later this year, we intend to publish schemes.
our draft Rural Strategy for public
consultation and we would like
2021 Edition | June 2021
Focus On We were blown away by the work
Our new tenant portal, to take this opportunity to thank
My Housing Executive
of the team and asked them how
Oil Buying Clubs
everyone who took the time to
Dementia Friendly Homes
they had been able to make a huge
Rural Community Award Winners
Online Learning respond to our pre-consultation
questionnaire. Your feedback difference to this rural community
Professor Peter Roberts,
was crucial in ensuring that our within such a short space of time.
Chair “We try to do everything we can
objectives for rural housing and
housing services for the next four here to support people and it all
years remain relevant and reflect starts with having a chat over a cup
the changing needs of our rural of tea”, Gerald explained,
customers. Please keep an eye “Through this we are able to find
on our social media channels and what we can help them with and
website for the consultation launch. start putting together a plan so they
can get back on their feet.”
Finally, on pages 12-13 you can read
Advice from a about the winners of the 2020 Rural Alan, who manages the café,
Community Awards competition. added, "We also found that some
sunflower… This is our way of celebrating and people in our community felt
be bright, sunny highlighting some of the invaluable isolated so the café is a great place
and positive work undertaken by community Grainia Long, for them to come to socialise and
spread seeds of groups and volunteers in rural
Chief Executive make new friends."
happiness areas over the past 12 months.
rise, shine and hold Many of our isolated and vulnerable Like the traffic in the village, people
tenants and residents benefitted
your head high from the work of these groups
here seem to have an endless
desire to help one another and this
is why we want to keep up with
them.
2 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 3
Improve your home Join the club
with one of our grants Become a member of our Oil Buying Clubs
and spend less heating your home.
S W
peak to a member of our ith our Oil Buying
Private Sector Grants Clubs you can
Team to find out about order heating oil
financial support options with other local
to help you live independently, people and save money. This
and make your home more is because buying collectively
energy efficient. enables members to negotiate
a better price as they can
order in bulk and reduce the
If you own your own home, or you supplier’s delivery costs.
rent privately, you may qualify for
our Boiler Replacement Scheme or
a Disabled Facilities Grant. The more people that take part,
the greater the savings and these
are passed on to everyone. As a
Boiler Replacement member you can buy as little as
Scheme 200 litres and easily keep tract of
heating oil prices so you can order
Up to £1,000 is available to
Disabled Facilities at a time that suits you.
help home owners with the cost of Up to £25,000 is available,
replacing boilers which are at least Grants with the size of the grant awarded
You only ever pay for the oil you
15 years old. depending on the cost of the work
order and we don’t add anything to
If you’re a home owner, landlord, or recommended by an Occupational
the price. Our clubs are free to join
To qualify you must: private tenant, you may qualify for Therapist, and an assessment of the
and are open to all householders so
help to adapt a property if there is applicant’s financial circumstances.
you do not need to be a Housing
• Live in Northern Ireland; a person with a disability using it as
Executive tenant to become a
their home. A financial assessment is not
• Own and occupy your property member. So join today and start
necessary if the adaptations are
as your main residence; saving!
Adaptations include: for a child.
• Have a total household gross
income which is less than • Improving access into the home To apply contact the Duty
£40,000 per year; and or rooms within the property; Occupational Therapist at your
How it works Find an
• Have a boiler which is at least • Providing appropriate showering
local Health and Social Services
Trust, your GP, or social worker. All
Oil Buying
15 years old. facilities; Get a quote
• Adapting lighting or
work must be recommended by an Club near you
Occupational Therapist. Members place their order by a specified date.
You can apply for the Boiler heating controls. Based on estimated monthly order requests, the club You can learn more
Replacement Scheme by emailing representative will negotiate the best price on each oil group’s
about joining a club
energyefficiency.psis@nihe.gov.uk bulk order.
or calling 03448 920 900
near you by:
and asking to speak to your local Place your order
Grants Office. Calling
Members are contacted with details of the discounted cost
(028) 95 98 2068 or
per litre and a proposed delivery date. At this point, you must
(028) 95 98 3316
confirm your order and commit to it.
Texting
Grab a grant! Receive your oil 07939843716
Members will then receive deliveries from their local supplier, Emailing
Visit the Grants section of
on their confirmed delivery date. You must pay on delivery or oilbuyingclubs@nihe.gov.uk
our website to find out how
in advance by debit or credit card directly to your oil supplier. Visiting our website
we can help you improve
your home. www.nihe.gov.uk
This is dependent on any terms and conditions established by the club.
4 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 5
Homing in on Our 2020/21 Rural Housing
rural areas Need Testing programme
In 2020/21 we carried out the following
12 tests:
• Ballyalton Are you inter
este
• Ballyronan
housing in Clo d in
• Desertmartin The Housing
Executive is
noe?
curre
housing in th
e village of Clo ntly examining the dema
• Drumquin noe through
its Rural Hous
nd for social
ing Need Test
and affordable
Programme.
• Donagh
Social housing
is good
• Gulladuff quality hous
ing
affordable an that is
d available
to those in ho
• Knockloughrim It is provided
the Housing
using need.
by both
Executive
and registere
• Longfield associations
.
d housing
• Plumbridge/Cranagh Affordable or
int
housing is aim ermediate
ed at those
households
who can
• Raholp/Saul afford a small
but cannot aff
mortgage
ord to buy
the property
• Tobermore Ownership wi
with and part
outright.
ll be shared
rented
from a regist
• Upperlands housing asso d
ere
ciation
(e.g. Co-Own
ership HA).
The Housing
Executive is res
We understan ponsible for ide
d that those in ntifying where
Need Tests we need of a hom there may be
simply provid e may not alw a shortage of
e an opportunity ays register on social and affo
advisors about for people in our waiting list rdable housin
their housing g.
So far in 2021/22 we
housing need req uirements and a particular area s. Through a
to come forw Rural Housing
of each new if necessary, ard and speak
allocate social applicant using make an applica to our housin
housing based our points sys tion with us. g
on need using tem. Both the We will assess
the same wa Housing Execut the level of
ive and Housi
have carried out tests in:
If you want to iting list for an ng Associatio
live in the abo area. ns
please comple ve location but
te the attach are finding it
or by post to ed form and difficult to find
return by em suitable accom
ail to rural.h modation
ousing@nihe
.gov.uk
The Rural & Reg
eneration Unit,
W
• Clonoe
NIHE, The Ho
using Centre,
2 Adelaide Str
eet,
Belfast,
e’re helping bring Rural Housing Need Tests provide Each test lasts for 4 weeks.
• Markethill
BT2 8PB.
new family homes an opportunity for people in a Once it is finished, we will add new
to rural areas particular area to come forward and completed housing applications to • Gortnahey facebook.com/h
ousingexecutiv
through our Rural speak to our housing advisors about the waiting list. If we find that many
e @nihecommu
nity
1
Housing Need Tests. their housing requirements and if people want to live in that area, we
We understand that our waiting necessary, make an application will work with a housing association Tests are currently underway in:
lists sometimes are not an accurate with us. to identify a suitable site to build
reflection of the demand for new homes. • Kesh
social and affordable homes in Normally, a test is tailored to suit • Ballyhalbert
rural areas. If there clearly is no the designated area, and can involve You can learn more about our
available housing, very often people community meetings, engagement Rural Housing Need Tests by
with the local primary school, and visiting our website All of our tests will be promoted on our website and on social media.
do not come forward to register
a public information event. Due to However, if you are living in an area for which a test has already been
their interest in living in a rural
the coronavirus pandemic, we are completed or is not included in our programme for this year, you can
community. Without names on
focusing on engaging with people still contact your local office at any time.
the local waiting list, the need for
any additional social or affordable digitally, as well as making contact
with community representatives, We can offer advice and assistance on how you can improve your
housing remains hidden. This
and local politicians, to help ensure housing circumstances through support, or through alternative
means that new housing schemes
the information reaches people in housing options.
will not be planned, which is why
our Rural Housing Need Tests are need of a home.
so important.
6 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 7
Register with 1 2
Laura selects ‘Register’
My Housing Executive
from the menu on the
ra's Laura visits the Housing
Follow Lau d
left. This opens the
Executive website ‘Tenant Registration’
in
journey to f
www.nihe.gov.uk form and adds some
and selects the personal information.
u
out what yo
‘Register’ option from She creates a
in 7 simple steps
the menu on the top username with an
to
need to do right hand side of
the screen.
email address and a
register.
password.
This brings her to the
My Housing Executive Passwords must be between 5 and 20
characters in length and contain:
W
registration home page.
• A number • A lower case letter TOP
• An upper case letter Your u TIP!
e all lead really busy sern
should ame
lives. That’s why it is It is important to make email be an
ad
important that you can sure all fields with an that yo dress
u use.
contact us when you’re * are filled in.
on the go, or from the
comfort of your home, using the ‘My
3 4 5
Housing Executive’ tenant portal.
With My Housing Executive, you can
report a repair, make payments,
and get in touch with us, anytime,
anywhere… all you need is internet Laura clicks on Laura is sent a Laura opens the
access! the ‘Register’ second email email from us
button. Laura1@email.com
from us asking her and copies the
Meet Laura. Laura wants to access She gets an to verify her My verification code
automatic Housing Executive (she needs this
information on her tenancy in one easy
email from us, account. for step 6). She
place.
confirming clicks the log-in
She wants to contact the Housing that we have link and enters
Executive at a time that suits her. received her TOP T
With just a few clicks, It can take up IP! her username
registration to 24 hours and password.
you to receiv for
she can form.
email from us
e the verific
ation
register for , so don’t pa
if you haven’ nic
t been sent
My Housing straight away one
. Yo
Executive, and check your ‘J u should also
unk Mail’ fo
get access to everything to see if it is lder
in there.
she needs.
6 7
Once she is logged Laura’s
TOP TIP ! in to the portal, she
My Housing
Before you s is asked to read
tart, have a
copy of your
and accept the
Executive a
rent stateme
handy. It wil nt
Privacy Policy and
the Cookie Notice. ccount
Tenancy Nu
l have your
is now up a
mbe
She then pastes
nd
Get in touch and will help r on it the verification
registration
with the code into the
next screen.
running!
process.
If you’re having trouble registering with My Housing Executive, Your Tenanc
please call our dedicated Tenant Portal Help Line on y Number
03448 920 910 to chat to a member of our staff. begins with
the
number 8.
8 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 9
Creating Dementia Get a move on with
Friendly Homes HomeSwapper
A
re you looking to
Making your life easier
downsize, move to
a bigger property,
Moving just around the corner:
We can make adaptations
or live in a different Leanne’s story
area? You should register
to your Housing Executive for HomeSwapper, an online
home, without a referral from Mutual Exchange service for
an Occupational Therapist, social housing tenants, and
to help you continue to live find a home that meets your
independently. We can also give needs.
you a ‘Dementia Friendly Pack’ With HomeSwapper you can swap
which includes items such as: with another Housing Executive
tenant in Northern Ireland or a
• A specially designed landline housing association tenant who
telephone with large number lives in any part of the UK. After
keys and picture buttons you register your account on the
• A 2-in-1 calendar clock that HomeSwapper website or app, a
displays the month, day, date member of our housing team will
and time prominently confirm if you are entitled to swap.
Your Patch Manager can also offer
• A dry-wipe reminder board and
advice on things to consider when
pen
looking for a new home.
• Colour contrasting key fobs with
labels If you have a secure tenancy with
W
us, you’ll be able to post an advert
e sat down People who have been diagnosed • Alzheimer’s Society documents
with Andrea on HomeSwapper. This should have
with dementia often worry about and guides
Curran, one of photos of your current home, as
managing their home and we
our Dementia • An easy to read bookmark that well as a few lines on what you’re
want to let them know that we
Champions, to chat about has all our contact details on it looking for in a new home and
are here to help, Andrea explains,
how we’re helping tenants where you would like to live. In January I decided that to move out of my flat in
living with dementia to stay By making simple changes, based If you would like a pack or to have Killyleagh into a house as I wanted more space for myself
safe in their home, and on the needs of each individual, By doing this, potential swappers and my cat Eddie.
your home adapted please speak to
remain independent. they can stay independent, can see what your current property
one of our Dementia Champions.
In 2018, Andrea and her colleague active, and safe. looks like and find out if their HomeSwapper was great as you could view photos of other
Paula Keenan, developed a home meets your needs. You can people’s properties and get a feel for what it would be like
‘Dementia Friendly Homes’ pilot in also search for homes and send to live there. I also wanted a house with oil central heating
our South Down area. Since then, We are able to support tenants in a We can also add an alert to our messages to other tenants to so I was able to ask the previous tenant if my home had this
we have trained over 40 members number of ways, such as adapting customer records, with the tenant’s see if they would be interested in and how much it costs to heat it.
of staff across Northern Ireland as their home, providing a ‘Dementia permission, so that when we get swapping.
Dementia Champions, providing Friendly Pack’ full of items that can in touch, we do so in a way that Being able to choose the area I wanted to live in was
bespoke support to our tenants, and make doing everyday tasks easier, and meets their needs, and suits them Over 500,000 people are on brilliant as I could pick an estate that was still just round the
their families, who are living with can refer them to partner agencies and their family. HomeSwapper so join now and find corner from my mum and dad.
dementia. that provide specialist support. your new home!
Would you like our help?
To contact one of our Dementia Champions send us a message on our Get Swapping now
tenant portal, My Housing Executive, or ring our General Enquiries Line
03448 920 900 To register for HomeSwapper download the app from the Google Play Store or the Apple App Store
You can also create an account on www.homeswapper.co.uk
10 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 11
Celebrating Rural Community Champions
2020
2020 was a year like no other. This is why our Rural Community Portaferry
Awards recognised the individuals and community groups who The panel were really impressed by how
kept their communities going during the pandemic. Portaferry Community Collective ran a
‘Jigsaw Puzzle Project’, creating over
100 personalised jigsaw puzzles featuring
different places in the village, to reduce
The panel received some Although we couldn’t have an social isolation during lockdown.
amazing applications, and awards ceremony this time
after much deliberation, we around, we travelled across
selected community groups Northern Ireland to hand-deliver Kesh
based in Moneydig, Cullybackey, £6,000 worth of cash prizes to Cullybackey
Portaferry, and Kesh as the our winners once restrictions The Courthouse Kesh Ltd members
Last year Cullybackey Community have been running a range of services,
winners of the Rural Community had eased. These will be used to managed by Rural Community Champion
Partnership ran a range of projects that
Spirit Award. support any initiatives being run, kept local people connected, such as winner Alan Crawford, such as a food
by the groups and volunteers, in a ‘Best Kept Garden’ competition and bank, debt management advice and
medicine delivery to improve the
We also crowned volunteers their villages and hamlets. creating a knitted tribute to the NHS.
Moneydig wellbeing of villagers.
Patricia McQuillan, Alan
Crawford, Maria McKeating, If you’d like to learn more about Moneydig Rural Network members
Ballykinlar
and Kathleen Breen, Rural how the Housing Executive can started a ‘befriending service’ during
the pandemic, led by their Secretary
Community Champions, for support your rural area visit our Patricia McQuillan who was awarded
We were delighted to present
Maria McKeating, from Ballykinlar GAC,
supporting vulnerable people website Rural Community Champion, so they
with a Rural Community Champion
living in their area during this could support vulnerable people in their
Award who, while juggling her job as an
community.
uncertain time. ICU nurse and caring for her family, co-
ordinated and distributed food parcels to
vulnerable members of the community.
Carrowshee
We also crowned Kathleen Breen,
from Carrowshee and Sylvan Hill
Community Association,
Rural Community Champion.
During the last year she
reached out to everyone in
her village and connected
them with local advice
services.
Rural Community Spirit
WINNERS
Community Champion
12 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 13
Our door is always open Get connected with your
Local Rural Support Network
Y
our home should
be a safe space. We
Y
are here to offer you our Local Rural Support Network can Community Organisations
advice and support, if offer your community group support of South Tyrone & Areas (COSTA)
you are suffering from, or feel with applying for funding, developing President Grant’s Homestead,
at risk of domestic abuse. If you feel in immediate danger, your neighbourhood, and signposting 45 Dergenagh Road,
contact the PSNI by calling 999 you to service providers. Dungannon, Co. Tyrone,
What is domestic abuse? There are 6 Local Rural Support Networks across Northern BT70 1TW
If you are unable to speak press 55
Domestic abuse can happen to Ireland. Get in touch with them to find out how they can Website: www.costaruralsupportnetwork.org
on your keypad, the call operator will
anyone regardless of gender, help your community grow. Tel: 028 8555 6880
flag with the silent solutions team as
age, ability, sexual orientation, or Email: info.costa@btconnect.com
an emergency. Northern Community Network
ethnicity.
Old School House, 25 Mill St, Cushendall, Co. Antrim, Cookstown & Western Shores Area Network
BT44 0RR The Crieve Centre,
When a current or former partner, or
Website: http://www.nacn.org 2 Hillhead Stewartstown,
a family member is violent or abusive
Tel: 028 2177 2100 County Tyrone,
to you, you’re experiencing domestic
Email: info@nacn.org BT71 5HY
abuse. It can involve physical
contact, verbal or emotional abuse, County Down Rural Community Network Website: http://cwsan.org
coercive and controlling behaviour, Ballymote Centre, 40 Killough Road, Downpatrick, BT30 6PY Tel: 028 8773 8845
and threats to harm or kill. Website: Email: info@cwsan.org
We also run an out-of-hours, Regardless of the abuse you are http://www.countydownruralcommunitynetwork.com
You do not have to be physically emergency homeless service. experiencing: Tel: 028 4461 2311 Omagh forum for Rural Associations
harmed to be abused. Email: info@countydownrcn.com Omagh Community House,
• it is not your fault
If you find yourself in a crisis, 2 Drumragh Avenue,
• you are not alone
after 5pm, at the weekend, The, Antrim, Down, and Armagh Rural Support Omagh, Co Tyrone,
What happens if you report • you have the right to live free
or on a bank holiday, Network (TADA) BT78 1DP
domestic abuse to us? from fear
you can ring our team on Unit 10A, 19 Carn Business Park, Portadown, BT63 5WG Website: http://www.omaghforum.org/
• you can survive and move on
Do not suffer in silence - 03448 920 908. Website: http://www.tadasupportnetwork.com Tel: 028 8225 1559
you can call us in confidence on from an abusive relationship.
Tel: 028 3839 8888 Email: info@omaghforum.org
03448 920 900 and ask to speak Email: info@tadarsn.com
to your Patch Manager.
Help is at the other end of the phone
We will support you to make
decisions about your living
arrangements to help keep you safe
We give funding to a range of specialist organisations that provide
,
Making your garden blooming marvellous!
advice and support to victims of domestic abuse. You can get in
such as: Last year we distributed
touch with them by calling the following numbers:
sunflower, summer
• Installing security enhancements flower, and mixed herb seeds
24 hour Domestic and Sexual Abuse Helpline:
in your home to communities across
0808 802 1414 Northern Ireland.
• Organising support from
Women’s Aid:
organisations that specialise
in helping victims of domestic
028 9024 9041
abuse Men’s Advisory Project:
• Arranging temporary emergency 02890241929 or 02871160001
accommodation and transport to Men’s Action Network:
get there 02871377777
• Discussing your permanent Support for the LGBT+ community, We were delighted to see so many
housing options with you
provided by The Rainbow Project: of you using them to give your
You only have to tell us about 02890319030 or 02871283030 garden some TLC during lockdown.
your experience once, and we will We hope it has inspired lots of
If you are worried about a child please
ensure confidentially in accordance young people to become budding
with your wishes. ring the NSPCC on 0808 808 8000
horticulturists!
14 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 15
,
Take your learning to
the next level
W
e provide funding
W
to Supporting
hile the majority If you prefer,
Communities so
of our areas are a relative, friend,
they can offer a
safe and popular or representative
range of, accredited and non-
places to live, can make a complaint
accredited, training courses
we recognise that nuisance on your behalf.
free of charge to members
and anti-social behaviour are
of our Housing Community You can also report
real issues which can have a
Network. anti-social behaviour
significant impact on you and
your family. anonymously on our
website www.nihe.gov.uk
As an OCN training centre, they
however this may mean action
are here to support community Reporting anti-social that can be taken may be limited.
groups develop their skills, deliver behaviour
their projects more efficiently
and demonstrate how their work
If you are one of our tenants, the Help us help you We are here to support you
easiest way to report anti-social It is important when reporting anti- If you make a complaint, we will
helps local people. Their staff
behaviour is to ring our social behaviour that you provide as respond in a sensitive way, and
can also help you establish good
General Enquiries Line on much detail as possible, such as the take appropriate action to tackle
governance practices in your group
03448 920 900 and ask to speak date and time of the incident, who the problem, taking your wishes
and put systems in place so you can
to your Patch Manager. was involved, where it happened, and into account. We also organise
manage your finances easily.
Here’s what community groups said about who was affected by the anti-social support for victims and witnesses,
You can also send them a message
All the courses can be done online their experience… behaviour. It may also be necessary by making referrals to specialist
on our My Housing Executive for you to report anti-social behaviour organisations such as Victim
and they also offer awareness
tenant portal. to the PSNI or your local council. Support Northern Ireland.
sessions so you can learn the basics
on a specific topic before deciding if Without the support and guidance of Supporting
you want to commit to doing more Communities I would not have had the confidence and
training. opportunity to consider Community Development as Interpretation services for deaf or hard of hearing customers
I
an area of further education.
f you are deaf or hard of
If you’re interested in studying, hearing you can get in
please speak to your local I am now more confident that I could complete a SEND US A TEXT
touch with us online, by If you have a textphone or the
Community Development Officer at funding application to a much higher level than before text, or face to face.
I completed this training. Relay UK app installed on your
Supporting Communities or one of
smartphone, you can communicate
our Good Relations Officers. LET’S CONNECT
with us via text using the below
British (BSL) and Irish Sign
numbers:
Language (ISL) users can use the
online interpretation service offered
Level up by SignLive to access advice and GENERAL ENQUIRIES:
support on everything to do with
your tenancy with us.
18001 03448 920 900
Supporting Communities offer a range of training courses
and qualifications on topics such as: Video Relay Service (VRS) works REPAIRS:
by connecting you with a BSL or 18001 03448 920 901
• Community Development ISL interpreter who will relay the VISIT OUR OFFICE
You can find out more by visiting HOUSING BENEFIT:
• Financial Management conversation between you and a If you’ve been asked to come into
www.supportingcommunities.org
one of our offices by a member of
• Measurement and Evaluation member of our staff.
18001 03448 920 902 our staff to discuss your housing
• Communications and Social Media To find out how to use SignLive visit
situation, we can arrange for a BSL
• Digital Skills our website www.nihe.gov.uk
or ISL interpreter to provide you
• Tenant Participation
with communication support during
• Good Governance your visit.
16 Rural Matters 2021 Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity Follow us on: facebook.com/housingexecutive @nihecommunity nihecommunity 2021 Rural Matters 17
WIN an Amazon Fire.
We are giving the chance for two of our readers to win an Amazon Fire.
The closing date is 31 August 2021
and we will present the winners in the next edition of the magazine.
Respond by email to rural.housing@nihe.gov.uk
1. Up to how much money is available to home owners to help with the cost
of replacing an old boiler?
2. How many steps are involved in registering with My Housing Executive?
3. Name one item from the Dementia Friendly packs we can offer our customers?
*We will retain your personal data until the competition draw has taken place, after the draw we will
securely destroy the information. We will not use or retain your personal data for any other purpose.
If English is not your first language and you need help with interpreting &
translation the Housing Executive can provide free services on request,
please ask for further details at your local office.
ARABIC POLISH SLOVAK
Jeśli język angielski nie jest Państwa językiem Ak angličtina nie je váš materský jazyk
ojczystym i potrzebują Państwo pomocy a vyžadujete si pomoc s prekladom a
w zakresie tłumaczeń ustnych i pisemnych, tlmočením, kancelária úradu pre otázky
Housing Executive oferuje bezpłatne usługi bývania (Housing Executive) vám ochotne
tłumaczeniowe na życzenie. O szczegóły poskytne tieto služby bezplatne. Prosím,
prosimy pytać biuro lokalne. požiadajte svoju miestnu kanceláriu o viac
informácií.
CANTONESE PORTUGUESE
Se o Inglês não for a sua língua materna SOMALI
e precisar de ajuda com tradução e Haddii af Ingiriisigu uusan ahayn
interpretação, o Executivo de Habitação luqaddaada hooyo oo aad u baahan tahay
pode providenciar serviços gratuítos in lagaa caawiyo turjumaadda oraahda
mediante solicitação, pode obter mais ah iyo midda qoran Agaasinka Guryeynta
informações no seu escritório local. (Housing Executive) ayaa adeegyo bilaash
ah bixin kara marka laga codsado, fadlan
LITHUANIAN RUSSIAN faahfaahin dheeraad ah weydii xafiiska
Jei anglų kalba nėra jūsų gimtoji kalba ir Если английский не является вашим xaafaddaada.
jums reikia pagalbos dėl vertimo žodžiu ir родным языком и вам требуется помощь
raštu, jums pageidaujant Housing Executive с устным и письменным переводом,
gali suteikti nemokamas vertimo paslaugas; Жилищное управление может For customers with sensory
dėl išsamesnės informacijos prašome kreiptis предоставить по запросу бесплатные
į vietinį skyrių. услуги переводчика. За более подробной disabilities, information can be
информацией обратитесь в ваш местный provided in alternative formats like
офис. large print, Braille or audio. Sign
MANDARIN
language interpreters can also be
provided, but please give as much
notice as possible to allow us to
meet your request.
nihe.gov.uk facebook.com/housingexecutive @nihecommunity RS-328-01-21-SCYou can also read
