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Results 17 - Norwich City ...
NORWICH

 SUMMER 2021                                                         www.norwich.gov.uk

 12                     17                  20
  #NorfolkElections21

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Who got your vote at    Ensuring everyone   Making your
the local elections     has a good home     communities feel safer
Results 17 - Norwich City ...
Contacting
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ADVERTISEMENT    Font:Font:
                       Humanist
                            Humanist

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  offered throughout the year.                                                                            pitch and putt and
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Results 17 - Norwich City ...
CITIZEN SUMMER 2021

 CONTENTS
                                               “ Rarely has the
03   Message from the chief executive            essential role that
                                                 local government
04   News in brief
                                                 plays been quite so
05	Norwich Market bounces                       obvious and important
     back to life
                                                 as it has been over
06	Budgeting for the future                     the past year.”
07	Don’t be left out of recycling right
     – check out our new campaign

08	Grab your kit and get fit for            Message from the chief executive,
     summer!
                                             Stephen Evans
10	How our Covid support officers

                                           A
     are helping to protect Norwich
                                                   s the election of city         due to Covid restrictions – half
11	Building new homes                             and county councillors         of what it would normally be.
     and better futures
                                                   for Sewell ward in
12   Local elections results round-up      Norwich had to be postponed            So it was long and arduous for
                                           until 17 June, rules governing         many, but it was also a great
15	How to get so many of your             the pre-election period means          source of pride for me to be
     council services online
                                           I’m stepping in for our leader,        part of a truly council-wide
16	Tackling a rogue landlord              Councillor Alan Waters, on             effort to successfully deliver
	Providing homes for prison leavers
                                           this occasion.                         all three elections.

19	Bringing our services back             Keeping on the elections theme,        Council officers will continue to
     under our wing                        the city council had a huge task       work collaboratively and positively
	Getting the best energy                  on its hands in May when it            with elected councillors to carry on
  deals money can buy                      organised and staged the counts        with important council business –
20	Getting to the roots                   for three elections this year –        rarely has the essential role that
     of your community                     our own city council elections         local government plays been quite
	Making your communities
                                           across 12 wards, the same areas        so obvious and important as it
  feel safer                               for the county council elections       has been over the past year. That
                                           and also the Norwich area              important work will continue at
21	Introducing our new                    for the Police and Crime               pace as we proudly continue to
     Lord Mayor and Sheriff
                                           Commissioner election.                 serve our residents, businesses
23	Working together to tackle                                                    and the city as a whole.
     domestic abuse                        To give you an idea of the scale
	Closure of Norwich’s Tourist             of it here are some interesting        Elections aside, this summer
  Information Centre                       stats – there were a total of 98       issue is full of updates and all
                                           candidates running across the          kinds of helpful information
                                           three elections, 101,739 people        on many of our other council
                                           were eligible to vote in Norwich, a    services. So please read on –
                                           mammoth 559 different positions        I hope you enjoy it and find
                                           had to be worked and coordinated       it useful.
                                           across the elections and only 42
                                           people could be vote counters          Have a good summer.

                                                   @NorwichCC          Norwich City Council       Norwich City Council
Results 17 - Norwich City ...
NEWS
                           in brie
                                         f

                                               Norfolk Schools of Sanctuary:
                                               A Day of Welcome 2021

                                               To mark Refugee Week (14 – 18 June),
                                               Norfolk Schools of Sanctuary are holding
                                               their annual ‘Day of Welcome’ on Friday
                                               11 June. Schools and families will come
                                               together to send a clear message that for
                                               those in need of sanctuary, our communities
                                               are welcoming places. They hope to build
                                               an understanding of the experiences and
                                               contributions of refugees and asylum seekers.
                                               Find out more and get involved at
                                               norfolksos.co.uk
EU citizens living in Norwich

Are you an EU citizen living in Norwich?
Or do you know someone who is?                 Protecting the city’s
We want all EU nationals living in the city    quality of life
to protect their rights by applying to the
EU Settlement Scheme before 30 June –          Two Public Spaces Protection Orders (PSPOs)
even if you’ve been here for a long time.      for alcohol control and dog fouling have been
                                               renewed and are now in place in Norwich.
More information is available on our website
                                               These orders were agreed by cabinet in April
norwich.gov.uk/brexit or to apply, visit
                                               and are in place so residents, businesses and
www.gov.uk/EuSettlementScheme
                                               visitors can use and enjoy Norwich’s public
                                               spaces and be safe from antisocial behaviour.
Help with applications is available through
Norfolk Citizens Advice or the Norfolk         For more information visit
Community Law Service.                         www.norwich.gov.uk/PSPO

04 CITIZEN - SUMMER 2021
Results 17 - Norwich City ...
Getting social

     e N o r w i c h M a r k e t                                        Did you know that Norwich

#Lov                                                                    Market is on Facebook and
                                                                        Instagram? The accounts
                                                                        are looked after by Josh

N
                                                                        of Elementary Creative,
          orwich loves its market     place to go if you need your      whose family owns and
          – a hub of unique, quirky   clothes adjusted, your gadgets    runs Barry’s of Norwich on
          and quality goods and       fixed or your shoes repaired.     the market. He also created
services in the very heart of the                                       the market’s own website
city. Is there anything Norwich       A lot of the small independent    www.norwichmarket.net
Market doesn’t have?                  businesses on the market have
                                      been hit hard by Covid            Why not give the accounts a
From mouth-watering                   restrictions, like many others.   follow – as well as the very
contemporary street food                                                many individual businesses
and tasty treats, to well-loved       A few were able to stay open      who have their own too?
classics, fine beers, wines,          throughout – working hard         Don’t forget to tag them in
cheeses, teas, coffees, spices and    to keep the city stocked with     your own posts and use the
other gourmet produce, Norwich        essentials, come rain, shine      hashtags #NorwichMarket
Market is the place to be!            and snow; while some had          and #LoveNorwichMarket
Outside of tasty treats, you need     to close and wait patiently
look no further for new, pre-         to resume trading. Others         As restrictions continue to
loved and vintage clothes and         were able to offer click and      ease and the city opens up
accessories, DIY, household and       collect and delivery services.    more and more, there are lots
craft supplies, flowers and plants,                                     of activities, events and offers
jewellery, groceries and gifts.       To all traders and customers,     the traders will be taking part
                                      we want to say a massive          in and often social media is the
You can even get your hair cut,       thank you! You’re amazing         best way to keep up-to-date
or eyebrows shaped. It’s also the     and we’re so glad to have         – as well as through trusty
                                      you back where you belong!        word-of-mouth, of course.

                                                                                CITIZEN - SUMMER 2021 05
Results 17 - Norwich City ...
The council’s finances

T
     here’s no doubt, councils       External funding                      Savings – this year
     up and down the country         A successful bid to central           and beyond
     face a challenge when it        government means we also              Our budget also includes
comes to finances, and the cost      have £25m of Towns Deal               cost savings and income
of the Covid-19 pandemic has         funding to go towards investment      generation of £2m.
had a considerable impact.           in skills and infrastructure.
                                     Included in this work will            Despite the need to deliver
In spite of this, Norwich City       be the creation of a digital          savings, we have worked hard to
Council has set a budget for         hub, a digi-tech factory and a        protect frontline services again
this financial year (2021-22),       construction and engineering          and avoid the need for service cuts.
which includes £70m of capital       centre, to be delivered by City
investment in homes, skills and      College Norwich. We will also         However, the pressure on our
vital city infrastructure.           be refurbishing The Halls and         finances will continue over the
                                     investing in the public realm         coming years, with a further £11.8m
Following a public consultation,     as part of the Towns Fund             needing to be saved by 2025-26, due
which saw 2,605 people take          investment over the next              to the amount of funding provided
part, the budget was approved        two years.                            to local councils being inadequate
in February of this year. We’d
                                                                           to keep pace with the demand for
like to thank each and every         We’ve also received £1.5m             local services. We will continue
person who took the time to          of grants for environmental           our practice of prudent financial
respond and give their views         measures, including rolling           management, bidding for external
on our approach to council           out electric vehicle charging         funding and lobbying government
tax levels, savings, efficiencies    points and making council             to provide a fairer funding deal
and ways to generate                 homes more energy efficient.          for all local authorities.
additional income.

City council capital
investment                             Debt advice
When we talk about capital             If you’re struggling to pay         There is also free specialist
investment, we mean money              council tax, rent or any other      independent advice from a
spent on new facilities or assets.     money you owe us, let us            number of agencies in the city.
This is opposed to revenue             know as soon as possible
spending, which is the cost            and we may be able to help,         For more details visit
to run or maintain services or         including offering budgeting        www.norwich.gov.uk/
equipment. For this financial          support and payment plans.          DebtAdvice
year – the period 1 April 2021         You can call us on 0344 980 3333.
to 31 March 2022 – we have
earmarked £54.6m to spend on
things like improving existing
council homes, redeveloping
sites and providing new social
housing, and investing in our
parks’ facilities.

06 CITIZEN - SUMMER 2021
Results 17 - Norwich City ...
Your guide to
   recycling right at home

A
        cross the city, households   So, what can you recycle?              It is important that you Recycle
        are recycling nearly 40      ✔ Paper, including newspapers,        Right, so please make sure the
        per cent of the waste           white and coloured paper,           following are NOT placed in
they produce. This is a fantastic       greeting cards (without glitter,    your blue bin (if in doubt
effort, but we’d love to see even       bows or 3D elements), junk          about whether something is
more of the right materials             mail, envelopes, directories        recyclable or not, leave it out).
going into your blue bin.               and wrapping paper (without         ✘ Nappies – the cardboard box
                                        glitter or tape)                       your disposable nappies come
The Norfolk Waste Partnership,                                                 in is recyclable, but in Norfolk,
which Norwich is a member            ✔ Cardboard such as cereal and
                                                                               the nappies are not
of, has launched its ‘Recycle           egg boxes, tubes (not Pringles
                                        tubes), packaging and carrier       ✘ Tissues and used kitchen wipes
Right’ campaign to help
people boost recycling rates            trays and corrugated cardboard      ✘ Soft plastics including crisp
and reduce contamination.            ✔ Food and drink cartons                 packets, sweet wrappers,
                                                                               toothpaste tubes, carrier bags,
                                     ✔ Aluminium and steel tins,              food wrapping, cling film,
It asks residents to follow             cans and aerosols
these simple rules when                                                        shrink wrap, bubble wrap and
recycling at home:                   ✔ Aluminium foil and trays               baby and pet food pouches
                                        including ones used for             ✘ Hard plastics – toys or broken
• Clean – make sure containers         takeaway food                          garden furniture, plant pots
   are empty and rinsed              ✔ Glass bottles and jar-shaped           and polystyrene
                                        food and drink containers           ✘ Sharps items
•D
  ry – after rinsing, shake
 off excess water, as liquids        ✔ Plastic bottles such as             ✘ Glass cookware and
 can make other things in               those that contain drink and           ovenware, drinking glasses
 your blue bin soggy and                food, hygiene and beauty               or ceramics
 not fit for recycling                  products (including roller ball     ✘ Cutlery, crockery, pots and pans
                                        deodorants), cleaning products,
•D
  on’t bag it – all your               cooking oil and medication
 recycling needs to go loose         ✔ Plastic food tubs, pots and trays
 into your blue bin. Please
 don’t put it in carrier bags,
 bin bags or boxes, as they
 won’t be opened at the
 recycling centre and will end
 up with the general waste
                                        For full details on what            For more information
• L eave metal lids on                                                     about what you can
                                        happens to your recycling, why
   glass jars and bottles                                                   recycle in Norwich, visit
                                        some items are not recyclable
•D
  on’t forget to recycle items         and why it is important             www.norwich.gov.uk/
 from all rooms in your house           to ‘Recycle Right’ visit            recycling
 (eg shampoo bottles from               www.norfolkrecycles.com
 the bathroom)

                                                                                     CITIZEN - SUMMER 2021 07
Results 17 - Norwich City ...
Keeping active

Over the last year or so, many people found keeping active a bit more of a challenge than usual.

For some, however, while there were stay at home orders in place, going on a daily walk became
a cherished routine. Social media was awash with comments from people who said they were
discovering or re-discovering their local open spaces, parks, or natural areas including meandering
on Mousehold Heath or Marston Marshes, wandering around Waterloo or Wensum parks or even
sauntering in Earlham and Rosary cemeteries. Now, as many restrictions have been lifted and
further easing is planned in late June, as outlined in the government’s roadmap, we wanted to
feature some of our facilities that might help anyone who’s wanting to get fitter or just keep
moving. There are too many to list them all, so here are just some of the highlights.

Tennis                               Riverside                             Norman Centre
There are 11 hard courts across      Leisure Centre                        On Bignold Road in the heart of
Eaton, Harford and Waterloo          Based at Wherry Road, this            Mile Cross, the Norman Centre is
parks. Managed by Norwich            centre, with its fantastic gym        far from your usual leisure centre.
Parks Tennis, annual household       and swimming pools, is managed        With a real focus on community,
membership is just £35, giving       by Places Leisure and is open         it boasts itself as a centre ‘for
you access to high quality           for household and individual          everyone’ with activities ranging
facilities and an affordable         bookings. Group bookings and          from art classes to martial arts
coaching programme all year          classes – including Swim England      or after-school clubs for kids, to
round. Find out more or join         accredited swimming lessons –         exercise sessions tailored to senior
www.norwichparkstennis.org.uk        will return when restrictions         visitors. Many are free or low cost.
                                     are eased further.
We’ll be investing in tennis                                               This is a place to meet up with
facilities at Lakenham and           Norwich was one of 266 local          friends, new and old, and you’ll
Heigham parks and adding the         authorities to receive a share        always get a cheery welcome
courts into the Norwich Parks        of £100m of funding from Sport        from our staff. You can find out
Tennis family this year; a project   England’s National Leisure Recovery   more about the activities on offer
which has received a significant     Fund to support the reopening.        by visiting the centre’s Facebook
external funding boost.                                                    page – just search ‘Norman
                                     www.placesleisure.org                 Centre’. Or you can give the team
                                                                           a call on 01603 408140 to find the
                                                                           perfect activity for you, whether
                                                                           that’s indoor bowls, Egyptian belly
                                                                           dancing, arts and crafts or circuits.

                                                                           Remember: there’s a smaller
                                                                           programme of activities while
                                                                           restrictions are in place, but
                                                                           we hope to have our full
                                                                           schedule when they lift later
                                                                           in June as detailed in the
                                                                           government’s roadmap.

08 CITIZEN - SUMMER 2021
Results 17 - Norwich City ...
New hobbies                                                    Our growing
There have been various articles                               community
in the local and national media                                Some people have been getting
about people starting new                                      their exercise in while gardening
activities, or returning to                                    or working their allotment. Our
ones they did as a child. Roller                               allotment sites have been open
skating is one of those, with                                  throughout the pandemic
communities like Norwich Roller                                – recognised as an important
Girls popping up on social media                               food source for growers, as
to share tips on things like the                               well as the added benefits
best skates to buy, and how                                    of providing a good workout.
to skate backwards. Our skate
facilities at Eaton Park are                                   To find out more about our
often featured as a backdrop                                   sites or to apply for a plot visit
to videos of tips and tricks.                                  www.norwich.gov.uk/allotments

                                                                                                                          June 2021

                              Run with Pride 2021
  We can’t wait to see the photos from this month’s Run with Pride,
   organised by Exercising
                      Run or walkPeople
                                  of any distancein  Communities
                                                  during Pride Month (1-30 June).(Epic) Norfolk – a

  run, or walk, to raise  funds for LGBTQ+ organisations and projects.
                      2020 was a sell-out event!
                              Make your run/walk colourful and wear your brightest clothes and face paint.
                              Share your runs/walks with #RunWithPride on Facebook and Instagram. Tag us
      Don’t forget to@runwithprideuk.
                       make your run or walk colourful, with your
                     Individual or Team Entry
  brightest clothes and     facepaint and post with the #RunWithPride
                     You can enter individually or a team of 30* (for your running club, gym, workplace
  and tag @RunWithPrideUK                 if posting
                     30 medals + a personalised                on
                                                 collage print of yourFacebook
                                                                       colourful photos. and Instagram.
                     or social group etc) where each person represents a day of June. We will post you

                              *only details of one person required when entering a team.
                              Cost
                              UK Individual: £10.00 + booking fee. UK Team: £300 + booking fee.
                              Non-UK Individual: £14.00 + booking fee. Non-UK Team: £360+ booking fee.
                              All entries will receive a bespoke enamelled #RunWithPride medal.
                                                                                  CITIZEN - SUMMER 2021 09
                              Organised by EPIC Norfolk Ltd, 100% of profits will go to supporting LBGTQ+ organisations and projects.

                                     ENTER AT: www.totalracetiming.co.uk/race/252
Results 17 - Norwich City ...
“Everyone has
                                                                                     been playing
                                                                                     their part to help
                                                                                     protect Norwich”

                                                                                    Covid-19 support officers in
                                                                                    front of St Gregory’s Church

 Working together to #ProtectNorwich

M
        onths of hard work           reopen their doors and people         Throughout the pandemic,
        took place behind the        return to the city.                   government has assigned funding
        scenes so that after                                               to local councils to draw up and
lockdown, Norwich was ready          “We know this has been a really       administer grant schemes to help
to welcome people back in a          difficult year and the feedback we    struggling businesses; either those
Covid-secure way.                    have had from businesses is that no   who had to shut during lockdowns,
                                     one wants to see another lockdown.    or others which found their trade
On the day that many of the                                                had been seriously affected.
city’s businesses were allowed       “We’d like to thank all the
to reopen their doors, just          businesses that have been             To date, the city council has
under 50,000 people returned         putting safety measures in place      paid almost £60m to around
to the centre of Norwich.            and all the members of the            3,000 businesses. Details of
That was compared to just over       public, who have been following       grants still open for application
9,000 people the week before.        the guidance by wearing face          can be found at www.norwich.
                                     coverings, where needed,              gov.uk/BusinessGrants
The city council’s environmental     regularly washing or sanitising
health and public protection teams   their hands and keeping space         One business owner, Richard of
worked with businesses to provide    between themselves and others.        Richard Jarmy Photography said:
support and guidance on putting                                            “You are all amazing! Without
safety measures in place. And        “Everyone has been playing their      these grants, my business would’ve
the council’s Covid-19 support       part to help protect Norwich.”        drastically suffered, so I thank you
officers continued to work in the                                          all for looking out for us! I honestly
city centre, reassuring members of   The city council also issued          cannot thank you enough!”
the public and offering advice.      a mixture of temporary and
                                     long-term licences, to enable         For more information
Christopher Gooding,                 many of the city’s pubs,              on Covid-19 guidance,
environmental health manager         restaurants, cafes and bars to        including advice and
at the city council, said: “It was   serve customers outdoors before       support for businesses, visit
great to see so many businesses      they were able to trade indoors.      www.norwich.gov.uk/covid19

10 CITIZEN - SUMMER 2021
Building for the city’s future

A
        really important, yet          us on a fairly frequent basis and      can continue our proud
        frequently unseen area         it all looks pretty effortless.        century-long legacy of providing
        of council work, is its                                               council homes. Finding suitable
effort to maintain a pipeline of       But there’s a large and                sites also allows us to build
sites suitable for development.        concentrated effort to                 properties for private sale
                                       continually identify a steady          and rent as well as work closely
This helps us deliver the things       stream of sites which, subject         with housing associations to
that most of us hold very dear         to jumping through all                 provide affordable housing
indeed because it results in           the necessary                                         for the city and
homes being built which some           hoops, can            “...work closely with          our residents.”
of us end up living in and in          then be taken            housing associations One of the large
other cases it leads to jobs           forward for              to provide affordable scale programmes
being created which we end             development.             housing for the city         the council is
up being employed to do.                                        and our residents.”          currently involved
                                       When the site is                                      with stems from
In its simplest form, a pipeline       council-owned                                         the successful bid
of sites is just that – staff at the   or managed (eg the Three               made to the government for a
city council are continually on        Score site in Bowthorpe and            share of Towns Fund money
the look-out for land within           the RIBA award winning housing         which identifies ways to
Norwich which is suitable for          development on Goldsmith               regenerate the city, boost
building homes, premises for           Street), it must get all the necessary businesses and improve
business purposes and various          conditions, including planning         infrastructure.
other neighbourhood amenities          permission to name just one,
and facilities.                        to progress onto the stage of          A landmark project within
                                       actually building new homes.           this includes our plans to
The complexity of what sits                                                   transform the former industrial
behind it to make it all happen,       A council spokesperson said:           area of east Norwich into a highly
understandably, isn’t something        “We remain deeply committed            sustainable quarter for the city.
most of us are even aware of as        to finding suitable sites to take
new developments pop up around         forward for development so we          This involves producing
                                                                              a masterplan for the area –
                                                                              which is being steered by
                                                                              the East Norwich Partnership
                                                                              (ENP) – a public-private body
                                                                              composed of a number of
                                                                              key stakeholders.

                                                                             As part of the engagement
                                                                             strategy for the project we
                                                                             will be consulting partners,
                                                                             stakeholders and local residents
                                                                             over the coming months.

                                                                             For more information visit
                                                                             www.norwich.gov.uk/TownDeal

                                                                                       CITIZEN - SUMMER 2021 11
Election news across the city and county
We coordinated three elections in May – not an easy task at
the best of times, but ensuring they were covid-secure certainly
added to the challenge. However, all went smoothly thanks to
the huge effort of the election team, as well as the hard work
of the 500 plus extra staff, such as poll clerks and counters.

Your city council                             Councillors elected by ward

City electorate:                              Bowthorpe ward                                          Town Close
101,739                                       Sue Sands, Labour Party                                 Ian Stutely, Labour Party
Total number of votes cast:                   Catton Grove ward                                       University ward
36,862                                        Mike Stonard, Labour and                                Emma Hampton, Labour Party
                                              Co-operative Party                                      Wensum ward
Overall percentage turnout:
36.2 per cent                                 Crome ward                                              Martin Peek, Labour and
                                              Adam Giles, Labour Party                                Co-operative Party
We will not have a complete                   Eaton ward
picture of the political make-up              James Wright, Liberal Democrats
                                                                                                       Councillors make up the city
of the council until 17 June when             Lakenham ward                                            council’s decision-making body,
the Sewell election will take                 Rachel Everett, Labour Party                             representing the people of
place – this was postponed                    Mancroft ward                                            Norwich and promoting the
following the sad death of                    Martin Schmierer, The Green Party                        interests of the local community.
one of the candidates, Evelyn
Collishaw, who was standing                   Milecross ward                                           To find out more about
for election for both city and                Vaughan Thomas, Labour Party                             our councillors and how
county in Sewell.                             Nelson ward                                              to contact them go to
                                              Lucy Galvin, The Green Party                             www.norwich.gov.uk/
The current political make-up                 Thorpe Hamlet                                            councillors
after the 6 May election, is                  Ash Haynes, The Green Party
Labour 26 seats, Green 9 seats,
Liberal Democrats 3 seats. Labour
has a majority of the seats and                   Catton Grove
therefore has overall control.

                                                                                                        Results 2021
                                              Mile Cross
                                                                  Sewell                   Crome

                                   Wensum
                     Bowthorpe                                                                     Key
                                                             Mancroft                                                            The election for
                                                                                                   Green Party (9 seats)
                                                  Nelson
                                                                                                                                 the remaining
                                                                           Thorpe Hamlet           Labour (26 seats)             seat in Sewell
                                 University
                                                                                                   Liberal Democrats (3 seats)   ward will be held
                                                           Town Close
                                                                                                                                 on Thursday 17
                                                                                                   Vacant seat                   June 2021
                                                                        Lakenham
                                              Eaton

12 CITIZEN - SUMMER 2021
Norfolk County Council
Election results 2021              Seats won by parties
County electorate:                 Conservative - 58
700,113                            Labour - 11
Total number of votes cast:        Liberal Democrats - 8
234,804
                                   Green - 3
Overall percentage turnout:
33.54 per cent                     Independent - 3

Police and Crime Commissioner

Giles Orpen-Smellie (Conservative)
was announced as Norfolk’s new PCC following the
election. For more information on the election and
role go to www.Norfolk-pcc.gov.uk

  You can find out more about the elections and
  results at www.norwich.gov.uk/elections2021

                                                           CITIZEN - SUMMER 2021 13
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Helping you get online

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            e all know that            has been cut
            providing appointment      dramatically and
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                                                                           Case study
other commitments. For years,          has a valid permit if you suspect
work has been done to make sure        it’s parking illegally and wish     Loraine didn’t have access to
those who are able to, and prefer      to report it.                       the internet and was missing
the convenience of digital services,                                       out on opportunities including
can access these with a few                                                accessing local services,
                                       Virtual council tax bills           speaking with her therapist
clicks. And this has long been an      You can now manage your
important priority, so we can make                                         online and keeping in touch
                                       council tax account online –        with her friends and family.
sure our time and resources are        check balances, view
channelled to those who can’t get      correspondence and update
online. With constant advances                                             Our digital inclusion team
                                       contact details. Make the           was able to give Loraine a new
in technology and changes to           switch by going to www.
customer needs, we’re always                                               smartphone and a skills support
                                       norwich.gov.uk/MyCouncilTax         session to download and create
looking at new ways to streamline
even more of our services.                                                 her WhatsApp account and
                                       Extra support                       learn how to make video calls.
With the Covid-19 pandemic, this       It’s not just accessing council
has been more important than           services we’ve been helping with.   Loraine said: “I didn’t have
ever, where in-person options have     Through Good Things Foundation      any internet skills until the
had to be limited even further and     and its Everyone Connected          council gave me the phone.
vulnerable customers may have          project, we received 10 tablets     It has been great as I could
needed more intense support.           and 29 smartphones. We were         video call my daughter and
Two services we have recently          able to provide these devices,      see my granddaughters. It
made digital are as follows.           along with training on how to use   made my day seeing them open
                                       them, to people who needed          their presents at Christmas.
                                       them to apply for jobs or keep in
Paperless parking                                                          “I’ve also been in contact
                                       touch with friends and family
permits                                – perhaps even more important       with my best friend and
Our vehicle-specific parking           than ever while people have         my son has called me, as my
permits are now virtual, a switch      felt more isolated orwhen           granddaughter wanted to see
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                                                                                     CITIZEN - SUMMER 2021 15
Housing for all
We believe that everyone should have access to a home which
suits their circumstances and needs. New council houses and
private builds; helping people with complex lives find suitable
accommodation; and supporting private sector tenants are just
some of the ways we can achieve this.
Cracking down                         issues, but the landlord didn’t         to simply fold his business
on rogue landlords                    follow our instructions to              and get away with his activity.
                                      bring his property up to
We recently became one of the
first councils in the country to      acceptable standards.               The case went to court earlier
use new legislation to successfully                                       this year and the landlord pleaded
prosecute a rogue city landlord.      Using new legislation under         guilty to all charges. He also
                                      the Housing and                                    now has a criminal
As a housing authority for the        Planning Act           “Our private sector         conviction.
city, our ambition is that tenants    2016, we pursued      housing team have
in the private rented sector          two cases              worked tirelessly to        Cases like these
have a safe, decent and               against the            bring this case to a        are extremely time
affordable home, but when our         landlord, Nick         positive conclusion         consuming and a
team investigated complaints          Sutton, director                                   huge amount of
                                                            and we’re delighted
from tenants living in privately      of Faiths Lane                                     work, however
rented accommodation near             Apartments,           with the  outcome.     ”     we believe that
Prince of Wales Road – we             which allowed           Spokesperson for           no-one should
found appalling conditions.           us to fine him        Norwich City Council get away with
                                      personally,                                        treating tenants in
Extreme mould and dangerous           rather than just his company,       this way and hope it will serve
electrics were just some of the       so that he was not able             as a warning to other landlords.

    Each year we work with
    around 700 landlords
    and tenants to help
    them resolve issues.
    Find out more about
    our private sector work
    and how we can help
    www.norwich.gov.uk/
                                                                       Extreme mould and dangerous
    PrivateSectorHousing                                            electrics were just some of the issues
                                                                     found at St Faiths Lane apartments.

16 CITIZEN - SUMMER 2021
Homes for                               Building new homes                        100 years of
prison leavers                          Building more homes and                   council housing
We’ve recently worked with the          regenerating dilapidated                  We tracked down some of
Office of the Police and Crime          parts of the city is a vital              the trees we planted two
Commissioner on the Foundations         aspect of our longer-term                 years ago across the city
project which provides supported        recovery from Covid.                      to celebrate a century of
housing for prison leavers.                                                       providing social housing
                                        The council’s wholly-owned                for the city. Here’s one
Partnering with Broadland               property company – Norwich                of our sheltered housing
Housing Association, we                 Regeneration Ltd (NRL) –                  residents with one of the
have so far funded ten units            continues to build high quality,          trees, just coming into bud.
of accommodation. Match-                energy efficient homes for private
funding from Norfolk and Suffolk        sale and rent which generates
Probation Service has helped            income for the council. The
fund the support side of the            current build at Rayne Park in
project, which is being delivered       Bowthorpe continues to take
by Pathways’ partner, St Martins        shape and the vast majority of the
– they help people settle in, as        74 new homes there have now
well as begin to rebuild crime-         been sold. After our CEO, Stephen
free lives outside of prison.           Evans, visited earlier this year he
                                        said: “I was really impressed to see
Reducing the number of people           the changes made since my first
leaving prison who end up               visit in February last year. What
sleeping rough is one of the aims       was then a building site is now
in our rough sleeping strategy. In      shaping up to be a high-quality        Current plans will see around
addition, this project contributes      new community for the city.”           two hundred new homes added
to reducing crime and those                                                    to our existing housing stock across
affected by it in the city, as          Alongside the development of           developments at Threescore in
well as supporting people with          homes for private sale and rent,       Bowthorpe, Argyle Street and the
multiple and complex needs –            our programme of council house         former Mile Cross Depot site.
another one of our priorities.          building is also progressing well.     Read more about this on page 11.

                                                                                       A new community is taking shape
                                                                                           at Rayne Park in Bowthorpe.

 Person-centred support officers from
 St Martins help ex-offenders as they
 move into accommodation

                                                                                        CITIZEN - SUMMER 2021 17
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Taking more control
  over our services

W
           e are now enjoying       called Norwich City Services Ltd   Hannah Leys, managing director
           more direct control      (NCSL), which will incorporate     of NCSL, said: “We are very
           of how some key          all of this work going forward.    proud to have started on the
services are delivered, after                                          journey of delivering these
they came back under council        This is the first step of an       important frontline services
control in April.                   ambitious programme to bring       for residents of Norwich.
                                    a number of key areas back into
In recent years, our                more direct council control –      “This is the result of a huge
environmental and facilities        our building maintenance and       amount of hard work and
management services have            repairs service will join NCSL     dedication, and we look
been delivered in a joint venture   in 2022, while our property        forward to continuing our
arrangement with Norse, but         services will rejoin City Hall     journey to bringing more
we have formed a new company        directly in the same year.         services on board next year.”

Save over £200 on your energy bills

                                    T
                                         he energy switching           We work with switching
                                         scheme, the Big Switch        specialists iChoosr to get
                                         and Save, has now become      you great deals – and
                                    the Norfolk Energy Switch!         registration is completely free.
                                                                       Visit www.BigCommunitySwitch.
                                    We have a brand new name but       co.uk/norfolk for your free
                                    the same great energy deals.       energy offer!

                                    Did you know? Wholesale            Or, if you would prefer to
                                    energy prices have risen 33 per    get your bills in the post call
                                    cent since October. The price      us on 01603 989578. We can
                                    cap on a standard tariff went      also answer any questions you
                                    up by over 9 per cent in April.    might have about the scheme.
                                    The Norfolk Energy Switch
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                                    electricity at amazing prices –    energy is quick, easy and free!
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                                                                               CITIZEN - SUMMER 2021 19
Green spaces need your help!

D
        o you ever take a              help out in your own way, do
        walk in your local area,       get in touch to find out more.
        and pass some green
space or a communal garden             Any project you would like to take
that needs some love? Imagine          the lead on – from a single raised
if you could be involved in            planter to a large resident-led
making the most of it!                 community project – is something
                                       we want to hear about. There is
We want to give you the                also an outdoor project network
opportunity to take the lead,          which helps people to share skills,
being involved in your community       learning and resources in this regard.
and creating closer local bonds
while doing so. Whether you’ve         If you’re interested in exploring
chatted to a few neighbours            opportunities around your local
about adopting green space             green spaces, please contact
where you live, or you want to         community@norwich.gov.uk

Improving community
safety for our residents

F
     unding secured for measures       in Midland Walk and Clifton Close,       well as a range of other safety
     to tackle burglary and            and sheds to be upgraded with            improvements.
     antisocial behaviour in           new Secured by Design doors
specific areas of Norwich has          to protect against break-ins.            Norwich resident Sarah Sellers,
helped pay for the installation of                                              who had alley gates installed as
new alley gates, secure door entry     Funding from the SSF and the             part of the scheme, said: “They
systems and upgraded shed doors.       city council’s SNI community             look great and make the houses
                                       fund, has paid for nine new              feel more safe and secure. We
As part of the Safer                   alley gates in areas including           are all so grateful – thank you!”
Neighbourhoods Initiative              Constitution Hill and The
(SNI), Norwich City Council,           Shrublands.                              The Safer Neighbourhoods
in partnership with the                                                         Initiative community fund
Office of the Police and Crime         The Home Office set guidance             is available this year to fund
Commissioner for Norfolk               for the use of the SSF, limiting         alley gates and other measures
(OPCCN), was granted more              it to certain areas of the city, but     to combat crime and antisocial
than £200,000 from the Home            the community fund can support           behaviour.
Office’s Safer Streets Fund (SSF).     initiatives across the whole city.
                                                                                Visit norwich.gov.uk/
This has so far paid for hi-spec       The fund can pay for alley gates         CommunityFund for more
secure door entry systems, installed   on non-adopted highways, as              information and to apply.

20 CITIZEN - SUMMER 2021
Meet your new Lord
Mayor and Sheriff!

T
      he city’s Lord Mayor                 Both donned their robes
      and Sheriff of Norwich               and chains of office for
      have taken on their civic            the first time when they
roles after being ceremonially             were officially elected at a
sworn in during May.                       covid-secure mayor-making
                                           ceremony at The Halls on
Due to circumstances                       24 May.
caused by the Covid
pandemic, the former                       The Lord Mayor of Norwich,
incumbents Councillor                      Kevin Maguire said: “To take
Vaughan Thomas (Lord                       up this esteemed role is
Mayor) and Dr Marian                       a moment of immense
Prinsley (Sheriff) had served              personal pride for me, and
in their respective roles for              I would like to thank my
two years, a departure from                predecessor for continuing
the usual yearly engagement.               for longer than the typical                      the coming year, following
                                           timeframe.                                       on from the active and
After serving their extended                                                                dedicated tenure of my
term with distinction, they                “It will be a privilege to                       predecessor.
have now moved on from                     begin serving in this position,
the roles and the council                  as we emerge from the                            “I am looking forward to
is hugely grateful for their               challenges of the past year.”                    fulfilling the duties of this
time and dedication.                                                                        historic position and hope
Norwich city councillor                    The Sheriff of Norwich,                          to be able to see local
Kevin Maguire will be the                  Caroline Jarrold said: “It is                    organisations in action
Lord Mayor for the 2021-22                 a great honour to have been                      and participate in civic
civic year and Caroline                    asked to take on the role                        events, when the easing
Jarrold is Sheriff.                        of Sheriff of Norwich for                        of restrictions allows.”

              Civic regalia: Maces and sword (top right), the sheriff’s chain (left), the Lord Mayor’s chain (right).

                                                                                                          CITIZEN - SUMMER 2021 21
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      For a full list of services and charges, please visit www.norwich.gov.uk/planning
We HEAR you: campaign
to tackle domestic abuse

L
     ast year the HEAR                                           So far around 40 public and
     campaign was launched            HEAR stands for:           private sector organisations,
     and organisations across                                    representing nearly 25,000
Norfolk were asked to sign            HELP – provide access to   employees, have joined the
up to help any employees              specialist organisations   campaign. Along with the city
who might be experiencing             EDUCATE – ensure           council, this includes Norwich
domestic abuse.                       training is provided to    City Football Club, Norfolk
                                      support colleagues         Constabulary and the UEA.
The campaign calls on                                            The campaign now looks
employers to break the                AWARENESS – aware of       set to be extended to other
silence around domestic               domestic abuse and not     parts of the country as well.
abuse and provide the right           tolerate it in any form
support on this important                                        Please encourage your
                                      RESPOND – ensure
 issue by making internal                                        organisation (large or small)
                                      the right policies and
policy changes to help their                                     to sign up to help support
                                      processes are in place
staff. Employers play a crucial                                  those facing domestic abuse.
                                      to respond to domestic
role in helping to prevent
                                      abuse reports.
domestic abuse where it                                          For more information visit
impacts on the workplace.                                        www.norfolk.gov.uk/hear

  Tourist Information Centre closure

T
      he Norwich Tourist          the team in person. Closing
      Information Centre          the TIC will create a saving
      (TIC) located at The        for the council of around
Forum has officially closed       £110,000.
its doors to the public.
                                  VisitNorwich
The number of people using        (www.visitnorwich.co.uk),
the service has been reducing     the destination management
over the years with more          organisation for the city,
information than ever before      will continue to provide
being available online. When      incredible local information
the centre was able to reopen     about places to see, stay,
last summer there was a very      eat and drink as well as
large decrease in people          the best ways to explore
accessing information from        our fine city.

                                                                         CITIZEN - SUMMER 2021 23
Head Out, Not Home, 2019
Summertime
is here again!

FREE events in Norwich city
centre this summer season…

Head Out, Not Home
11 July – 5 September
Every Sunday afternoon
Enjoy a great atmosphere in Norwich
with free live music and performance
across the city.

GoGoDiscover
12 July – 11 September

Dippy on Tour
13 July – 30 October
Look out for Break’s GoGoDiscover trail
of 20 huge hand-painted T.rex sculptures
throughout the city, and head to Norwich
Cathedral for ‘Dippy on Tour’: the Natural
History Museum’s famous Diplodocus cast
on display in one of our most iconic landmarks.

City Food Trail
12 July – 22 August                                      For other events and more
Enjoy limited edition food, drinks, and special
                                                         information go to visitnorwich.co.uk
offers throughout Norwich as our favourite
restaurants offer dinosaur-themed menus!                         #cityofstories

Please note all information is correct at the time of
publishing. Some events may be affected by changing
Covid-19 regulations – please check visitnorwich.co.uk
ahead of visiting!
You can also read