Residents guide 2018 - 2019 - INCORPORATING THE CONDITIONS OF RESIDENCE - University of Surrey
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Residents
guide
I N C O R P O R AT I N G T H E
CONDITIONS OF RESIDENCE
2018 - 2019
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 CO NT E NTS
S A F E S T U N I V E R S IT Y I N
TH E U K A N D TO P 1 0 F O R
S TU D E NT E X P E R I E N C E
I N T H E 20 1 8 H I G H E R
Contents
E D U C AT I O N S T U D E N T
E X P E R I E N C E S U RV E Y
Guests 33
WELCOME 4 A-Z INFORMATION 14 POLICIES 26
Health and safety 33
Broadband (ResNet) 14 Accommodation for Inventory 33
CUSTOMER CHARTER 6 CCTV 14 students with disabilities 26 Keys and locks 34
Childcare 14 Allocation policy 27 Misconduct 34
Energy efficiency 14 Application procedure 27 Noise 35
MANAGEMENT 8 Heating 15 Complaints 27 Parking 35
Insurance 15 Contractual relationship 27 Parties 36
Accommodation Services 8
Kitchen equipment 15 Pets 36
Estates and Facilities Management 8
Laundry facilities 16 Posters 36
Cleaning 9 PAYING FOR YOUR ROOM 28
Linen and bedding 16 Prepayments 36
Court Reception 9
Litter clearance 16 Privacy 36
Maintenance 9
Locks and keys 16 CONDITIONS OF RESIDENCE 30 Rent 38
Security 9
Personal belongings 17 Room Changes 38
Finance 10 Abandoned property 30
Postal and parcel services 17 Security of rooms and property 38
Housing Associations 10 Access to your accommodation 30
Refuse collection and recycling 18 Single sex flats and floors 39
IT Services 10 Arrival 31
Religious texts 18 Smoking 39
Student Support Services 12 Bicycles 31
Repairs 20 Sub-letting of rooms 39
Mentoring 12 Business use 31
Snow and ice clearance 20 Summer vacation residence 39
Wardens 12 Cleaning 31 Television 39
University of Surrey Lettings 12 Council Tax 31
SECURITY, HEALTH & SAFETY
University of Surrey Lettings
Other support services 13 23
Damage 31 Additional accommodation regulations 40
Emergencies 23 Departure and giving notice to leave early 32
Electrical safety 24 Drug misuse 32
Fire safety 24 Electoral registration 33 USEFUL CONTACTS 42
Gas safety 25 Electrical appliances 33
General Health and safety 25 Furniture 33
2 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 3
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 ????
Welcome
WELCOME TO YOUR NEW HOME!
Staying in university accommodation is a great All our accommodation is managed in
start to your life at Surrey. You’ll be living with accordance with the UUK Code of Practice for
students from different backgrounds and the Management of Student Housing. Further
from different parts of the world, studying details relating to the code can be found at:
different courses and with different interests thesac.org.uk
outside their studies. It’s a great opportunity
to make new friends, expand your horizons We hope you have an enjoyable and
and create unforgettable memories. successful stay in your accommodation,
and we look forward to meeting you.
You’ll be supported during your time here by
a full team of professionals from across the The Accommodation Services team
University. Please inform us of any issues
you may have so we can work with you to
overcome any problems quickly and easily.
4 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 5
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 CUSTO ME R CHA RT E R
ACCOMMODATION SERVICES IN PROVIDING OUR A PROMPT MAINTENANCE
SERVICES WE VALUE: AND REPAIR SERVICE
customer charter Meeting the needs of our community We’ll deal with maintenance issues promptly
and efficiently. Every job will be allocated
The diversity and individuality of people
T H E AC C O M M O DAT I O N S E R V I C E S T E A M A R E H E R E TO H E L P YO U A N D
a status according to its severity. All
The professionalism of our staff
maintenance requests need to be reported
O F F E R A DV I C E O N A L L R E S I D E N T I A L AC C O M M O DAT I O N M AT T E R S . W E Effective communication, including online at surrey.ac.uk/reportrepair. In the
A R E C O M M I T T E D TO E N S U R I N G YO U R E C E I V E A N E XC E L L E N T L E V E L O F your feedback on our services event of an emergency call Security on
S E R V I C E A N D TO R E S P O N D I N G P O S I T I V E LY TO YO U R F E E D B AC K . Our approachability +44 (0) 1483 683333 or extension 3333.
A COMFORTABLE ROOM HOW YOU, THE CUSTOMER,
VISION WHAT YOU SHOULD CAN HELP US MEET OUR
All rooms have either carpet or vinyl flooring
EXPECT FROM US: with a bed, desk, chair, shelves, wardrobe
SERVICE STANDARDS:
To ensure students, staff and visitors to the
University are accommodated in safe, secure As our customer you can expect and curtains. Most standard rooms have a To help us provide the best possible
premises across a range of budgets. Accommodation Services to: wash basin. En suite rooms have their own service, we suggest the following:
toilet, shower and wash basin. All rooms
Provide a confidential, friendly Inform us as soon as possible of any
benefit from our free ResNet service which
and efficient service issues you may be encountering
AIM provides fast and efficient broadband.
Offer accurate and up-to-date information Contact us by email or through a
We aim to provide a friendly and approachable on our website, at our Receptions personal visit in the first instance
service, actively listening to you and working and in all of our correspondence A WELL-EQUIPPED In all correspondence quote your
with you to create a service based on mutual COOKING AREA student or staff number
Allocate accommodation in accordance
respect and understanding. We will apply
with the current Residential In your cooking area, you’ll have a cooker, Give as much information as possible
the University’s Accommodation Allocation
Accommodation Allocation Policy fridge, freezer, microwave, kettle, toaster, regarding your situation and requirements.
Policy fairly and consistently, and will work with
all the appropriate University departments Assist with resolving any issue you have in sink, storage space, table and chairs. Read and understand your
to promote a positive living environment. relation to your University accommodation responsibilities under the Conditions
Provide support and guidance of Residence in this guide.
if you encounter problems with A CLEAN PLACE TO LIVE Update us with any changes in your status
accommodation in the private sector that may affect your accommodation
We will clean all communal areas at least
Signpost other services which may needs or requirements
weekly, we will also provide you with a
be of use to you during your stay vacuum cleaner, mop, bucket, dustpan and Be respectful of your fellow residents
in University accommodation brush to use during the intervening period.
6 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 7
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 MA NAG E ME NT
Management
Cleaning (Estate Services) Security
Cleaning is carried out in communal residences There are Security staff on duty 24 hours a
areas including stairwells, corridors, shared day at the main Campus Security Team on the
bathrooms and shared kitchens. This service ground floor of Senate House. Manor Park
YO U R AC C O M M O DAT I O N I S M A N AG E D B Y A U N I V E R S I T Y- W I D E
does not include washing up personal also has a Security Team on duty 24 hours,
T E A M TO E N S U R E YO U R E C E I V E A P R O F E S S I O N A L S E R V I C E I N cooking equipment. The cleaning schedule that can be contacted by calling the main
A L L A R E A S O F YO U R AC C O M M O DAT I O N E X P E R I E N C E . will be displayed in your kitchen. Any queries campus office on +44 (0) 1483682002. Hazel
relating to this service should be made to Farm has regular mobile and foot patrols.
your Court Reception in the first instance.
Our Security team’s main purpose is to ensure
the security and safety of students, staff and
ACCOMMODATION SERVICES ESTATES AND FACILITIES Court Reception buildings, with regular patrols carried out both
day and night. If you need help at any time you
Accommodation Services takes overall
MANAGEMENT The Reception is the centre for most
Courts. This is where you can: can contact Security by going to the office or
responsibility for your accommodation, Estates and Facilities Management by calling the numbers detailed below. Out
so if you are unsure of whom to talk to or (E&FM) are responsible for: On Stag Hill campus, collect your Royal of normal opening hours, Security also deal
have feedback relating to your experience Mail parcels and post (courier parcels are with urgent requests for maintenance and will
Maintenance collected from Central Distribution)
in accommodation, please contact us. The help you with other enquiries you may have.
Accommodation Office is open Monday to Security At Manor Park campus, collect
Friday from 10am to 5pm and is located in the If you have an emergency the Security
The management of Court all post and parcels
Philip Marchant Building, Stag Hill campus. team can be contacted by phoning:
Receptions on Stag Hill campus Report any issues relating to
+44 (0)1483 683333
Central Distribution management your cleaning service
Accommodation Services has day- Cleaning services Seek support for ResNet with a ResNet Advisor This will connect you to the Security
to-day responsibility for: Office in Senate House which is open
Grounds management Make general enquiries in relation
Receiving all accommodation applications, 24 hours a day. Please remember that
Pest control to your accommodation
the allocation of rooms and room transfers this line is for emergencies only.
For all queries relating to these services, Please see the back of this booklet for
Invoicing you for your accommodation Non-urgent calls to the 24-hour
please contact your Court Reception. If you live contact details and opening times.
Providing information on renting in the Security Office should be made to:
in Bellerby Court, International or Millennium
private sector at surrey.ac.uk/lettings +44 (0)1483 682002
House, your Housing Association will be Maintenance
Management of houses in the responsible for these services but you can still
Head Leasing Scheme Maintenance is carried out by University staff
contact the Court Receptions with any queries.
or approved contractors used to working in the
Management of the Reception at Manor Park If you are living in private accommodation,
Courts. Requests for repairs should be made
contact your landlord for maintenance issues.
online (see Repairs on page 20 for further
E&FM also undertake the upkeep of all details). If you have an emergency situation
areas on campus including grounds, (i.e. flood, no power) contact Security on:
walkways and non-residential buildings. +44 (0)1483 683333 or extension 3333
8 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 9
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9
FINANCE
“
The Student Finance team are responsible for
the collection of your rent. They also provide
guidance should you experience difficulty in
making payments. They are located within the
IT WA S N ’ T TH E B E AU T I F U L
Student Services Centre and can be contacted
C A M P U S TH AT I M P R E S S E D M E with email: student-receivables@surrey.ac.uk
TH E M O S T A B O U T S U R R E Y, N O R
WA S IT TH E B R E ATH TA K I N G
HOUSING ASSOCIATIONS
L A N D S C A P E S T H AT S U R R O U N D
IT O R TH E P R OX I M IT Y TO Bellerby Court and International House are
maintained and cleaned by the Housing
LO N D O N … W H AT R E A LLY D R E W
Association that manage the buildings.
M E I N WA S TH AT N O M AT TE R Millennium House is maintained by the
H O W C U LTU R A LLY D I V E R S E Housing Association but is cleaned by
the University’s housekeeping team.
O R S C A R I LY N E W IT A LL WA S ,
If you require further details, please
S U R R E Y F E LT LI K E H O M E .
”
contact Accommodation Services.
Dr. David Carey, Senior Warden, shares his experiences:
IT SERVICES
The IT Services team manage the broadband
“
Em Bollon Former President, Students’ Union (ResNet) service within your accommodation.
Support for any ResNet issues is provided
by ResNet Advisors who can be contacted
through your Court Reception. ResNet Advisors A S R E S I D E N T I A L WA R D E N S , W E LI V E A M O N G YO U I N T H E C O U RT S
are available Monday to Friday 5 – 8pm. O F R E S I D E N C E TO S U P P O RT YO U R W E LFA R E N E E D S A N D M A I N TA I N
D I S C I P LI N E . A LL O F T H E WA R D E N S H AV E DAY J O B S I N A VA R I E T Y
O F D E PA RT M E N T S R I G H T AC R O S S T H E U N I V E R S IT Y, S O O U R W I D E -
R A N G I N G C O M B I N E D E X P E R I E N C E O F T H E U N I V E R S IT Y A S A
W H O LE M E A N S T H AT W E A R E O F T E N T H E F I R S T P O RT- O F - C A LL F O R
I N F O R M AT I O N . I F W E C A N ’ T P R OV I D E E X AC T LY W H AT YO U N E E D ,
W E W I LL C E RTA I N LY K N OW W H O TO P U T YO U I N TO U C H W IT H I N
O R D E R TO H E LP. W E H O P E YO U E N J OY YO U R T I M E I N R E S I D E N C E S .
10 U N I V ER SI TY OF SUR R EY
”
S UR R E Y. AC.UK 11
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 MA NAG E ME NT
STUDENT SUPPORT SERVICES
Student Support Services bring together
a range of support services to help
you throughout your time at University.
Full details can be found at:
Wardens
Wardens are members of University staff
who live permanently in the residences with
their families to help support the residential
community. Wardens are here to help you get
OTHER SUPPORT SERVICES
The Student Services Centre is your
first-stop shop for information, advice
and guidance on the matters below:
“ G I V E N T H E H I G H P L AC E M E N T
I N T H E LE AG U E TA B LE S A N D
E XC E LLE N T T R AV E L LI N KS TO
the most out of your student life at Surrey. Your Student Registry
surrey.ac.uk/currentstudents warden is a good point of contact if you need General administration and support LO N D O N , T H E U N I V E R S IT Y O F
Our Warden and Mentoring Teams some help or advice about any aspect of life S U R R E Y H A LL S O F R E S I D E N C E
Student Money
are an important part of the in your court. Wardens are also here to ensure
Scholarships and bursaries, funding R E A LLY I S VA LU E F O R M O N E Y.
residential support available. all residents maintain reasonable behaviour.
problems or delays, budgeting, W IT H A LL T H E B I LL S I N C LU D E D ,
For non-urgent issues you can arrange to discretionary hardship funds
IT R E A LLY I S A H U G E W O R RY
Mentoring meet your Warden by emailing the Wardens’
International Student Support O F F YO U R M I N D , A LLOW I N G
court address (contact details are on the
Student Life Mentors are current students Support and visa issues
back of this guide). For any urgent matters, YO U TO E N J OY T H E F U LL
who are on hand to support new students
please contact Security. They will contact a Finance Receivables U N I V E R S IT Y E X P E R I E N C E .
through their first year in accommodation.
”
member of the Wardening team immediately. Problems with paying for fees
They visit residences regularly to help with
Further details can be found online at: or accommodation
everything from settling in and finding your
way around campus to dealing with conflict in surrey.ac.uk/currentstudents/ The Centre is located in the University Hall Lauren Whatley
accommodation/wardens/ BSc Accounting and Finance
flats and any wellbeing issues you may face. opposite Senate House and their contact
details are at the back of this guide.
Mentors are well informed about the support
services available across campus and can
UNIVERSITY OF
draw on their own experience to act as an Centre for Wellbeing
SURREY LETTINGS
approachable and easily accessible welfare Located in University Court, the Centre
presence throughout the year. They also The University of Surrey Lettings (USL) is a provides information and advice on all
organise social events such as movie nights, not-for-profit lettings agency which provides issues affecting your health and wellbeing.
quizzes, ice-skating trips and sushi making, comprehensive advice and support service
providing you with an opportunity to get to to students renting off campus. The USL
know your flatmates and neighbours better. partnership incorporates the Students’ Union The Guildowns University Medical Practice
and Student Support Services Centre. More Located in University Court, the GP practice
On the accommodation poster in your kitchen
information on the USL-managed conditions provides medical consultations and advice.
you’ll find details of who your Mentor is and
of residence can be found online at: When you arrive, arrangements will be
how to contact them. You can also find out
surrey.ac.uk/lettings made for you to register with a doctor.
more and request a visit by contacting the
Student Life team at surrey.ac.uk/mentoring.
See contact details at the back of this guide. The Chaplaincy Service
The University is a multi-faith and multi-
cultural community. The Chaplaincy, located
in the Quiet Centre, provides support
on faith and belief aspects of life.
12 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 13
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 A-Z I NF O R MAT I O N
A–Z information HEATING
Controls for hot water and heating are
KITCHEN EQUIPMENT
A fridge, freezer (or fridge-freezer), electric
automatic. If your room is too warm or too kettle, cooker, microwave, toaster, iron
cold, some limited temperature adjustment and ironing board are provided in each
BROADBAND (RESNET) BUS PASSES is possible using the control valve on your communal kitchen, but you must provide
radiator. Please note, on many radiators this your own cooking utensils, crockery and
ResNet is your free connection to the Bus passes are issued free of charge to requires the use of a coin to turn the valve cutlery. Please note the regulations for any
internet, 24 hours a day. To connect, students living at Hazel Farm. A charge of towards the thick blue line to cool the room, personal cooking equipment (see page 24).
complete your online course registration £20 will be made to replace lost or damaged and towards the thinner blue line for more
at sits.surrey.ac.uk. Once the course bus passes. All other residents can purchase All cooking appliances (cookers, hobs,
heat. Please refrain from using additional
registration has been completed it will a discounted student travel card. Further microwave ovens, toasters and kettles) are
electric radiators, heaters or cooling
be possible to connect to the Internet. details can be found at surrey.ac.uk/ electric. Cookers and hobs have rotary
systems. If your room remains too hot or
currentstudents/campus/transport/bus/ knobs for the radiant rings, grill and oven.
All bedrooms have free broadband access. too cold please report online to the Estates
Some cookers are fitted with a StoveGuard
The service is subject to an Acceptable and Facilities Helpdesk using the details
device, to ensure safe cooking methods.
Use Policy, which can be viewed at: CCTV at the back of this booklet on page 43.
Information is displayed in the kitchens.
surrey.ac.uk/currentstudents/it/resnet/ CCTV is installed in some areas of the It’s our policy to maintain a normal maximum
Please ensure that you switch off when
residences for your security and safety. temperature for any residence of 21C during
If you have any problems with this service you have finished using the cooker or
This is carefully managed by our Security the day and evening. In most buildings
please contact your Court Reception. hob. When you clean the cooker or hob
team to ensure the privacy of residents. heating is switched off during the night
always ensure you turn off the electrical
from approximately 2am – 6:30am. Central
supply by using the nearby red switch.
heating is normally operated from when the
CHILDCARE external daytime temperature is below 18C.
The University provides the Campus Kids
Day Nursery, a professionally-run facility
INSURANCE
located on the Manor Park Campus.
The University accepts no liability for
For more information, see:
any loss of, or damage to, your personal
brighthorizons.co.uk/our-nurseries/ belongings. Your belongings will be covered
guildford-day-nursery-and-preschool by a block insurance policy provided by
Endsleigh Insurance. This provides limited
cover for loss or damage to your belongings
ENERGY EFFICIENCY if you have taken reasonable steps to
The University is committed to energy keep them secure. You are advised to
efficiency and environmental issues. check the policy to ensure that the cover
Please be responsible in your consumption provided is adequate for your needs:
of energy and water by switching off endsleigh.co.uk
lights and electrical appliances and by
turning off taps and showers after use.
14 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 15
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 A-Z I NF O R MAT I O N
LAUNDRY FACILITIES LINEN AND BEDDING PERSONAL BELONGINGS Parcels delivered by courier companies (such
as DPD, DHL, Amazon, and so on) go to Central
Self-service launderettes for Bedding (duvet and pillows), bed linen and Residents are reminded that other Distribution. You will be able to collect your
residents are provided at: towels are not provided. You can either: people’s belongings (including food parcel from Central Distribution approximately
and kitchen utensils) must only be used an hour after your delivery confirmation
Stag Hill campus, on the ground Bring with you a duvet, duvet cover,
or borrowed with prior permission. email. You will need to provide your student
floor of the AA building pillows, pillowcases and sheets to fit
a single bed (approximately 190cm ID card to collect any parcels. For more
Hazel Farm, Hamilton Drive
by 90cm for all single rooms) information please visit Central Distribution,
Hazel Farm, Hamilton Place POSTAL AND PARCEL SERVICES their contact details are on page 42.
Buy a bedding pack from the University
Bellerby Court, in Wealden House The University receives a high volume of mail surrey.ac.uk/currentstudents/
prior to your arrival (which includes all the
(externally provided) and each campus processes it differently. campus/Central%20Distribution/
items listed above and will be delivered
Manor Park near Reception and to your room before you move in)
at 71-77 Ronald Ross Road Stag Hill Campus
Packs can be purchased at: store.surrey.ac.uk Manor Park Campus
All mail should be addressed with your full All mail should be addressed with your
Swipe access is required to access the name, room number, flat number, house name, full name, block letter, room number,
launderette. A wash costs £2.20 to £3.20 and LITTER CLEARANCE court name and the relevant post code: flat number, road name, Manor Park
to dry an average load costs approximately
The paths, steps and grounds around Battersea Court GU2 7JQ Student Village, Guildford, GU2 7YW.
£1.10 to £1.50. All machines are operated by
a mobile app or top-up card system. Card the residences are routinely swept and Cathedral Court GU2 7JH Mail and parcels are delivered directly to
dispensers are located in the launderettes litter removed. Residents are expected to Guildford Court GU2 7JL Manor Park Reception. An email will be sent to
and Manor Park reception. To set up the behave responsibly and avoid dropping International GU2 7JL residents when parcels are ready for collection.
mobile app visit circuit.co.uk/mobile-app. litter including bottles and cans. Millennium GU2 7JN
Stag Hill Court GU2 7JG Letters are sorted into the pigeon holes
For more information please visit: Surrey Court GU2 7JW at reception, which you are advised to
circuit.co.uk. check regularly. If you intend to receive
LOCKS AND KEYS Twyford Court GU2 7JP
University Court GU2 7JN letters with valuables, we strongly advise
All launderettes are operated by Circuit
On arrival you will be given a key or keycard that you arrange a recorded delivery.
Launderette Services. Breakdowns or Items sent by Royal Mail are delivered directly
to the door of your floor or flat, and for your
faults can be reported direct to Circuit on to Court Receptions. Parcels will be processed,
bedroom. For your security and safety, always
0800 092 4068. Instructions for use of the then an email is sent to your University account
lock the door of your bedroom when you go
launderette are displayed at each location. advising you to collect your parcel at your
out. You should also be sure to lock your floor
or flat front door to keep your home secure. Court Reception. You will need to provide
Your key must never be given out to anyone. your student ID card to collect any parcels.
If you need a replacement key, card or Letters are sorted into pigeon holes, which
security fob, you can obtain this, on payment can be collected at any point. Pigeon holes
of £20, from Accommodation Services or at are located in the Court Receptions and are
Manor Park Reception. Out of office hours easily accessible to all residents. If you intend
you should go to your Court Reception. to receive letters with valuables, we strongly
When they are closed, the 24-hour Security advise that you arrange a recorded delivery.
Office in Senate House will assist you,
usually by letting you into your room.
16 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 17
RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9
Bellerby Court and Hazel Farm Campus REFUSE COLLECTION
For Bellerby, all mail should be addressed AND RECYCLING
with your full name, room number,
In student residences, refuse is removed
flat number, house name, Rosalind
from kitchens daily, Monday to Friday. Three
Franklin Close, Guildford, GU2 7XR.
types of refuse are collected. These should
For Hazel Farm all mail should be addressed be kept separated using facilities provided:
with your full name, room number, house general waste, dry mixed recycling and glass.
number, road name, Worplesdon, Guildford, In some kitchens a fourth recycling bin
and the relevant postcode for your road: is available for food waste (which should
Hamilton Drive GU2 9PL otherwise be disposed of with general waste).
Hamilton Place GU2 9GX This is also collected daily, Monday to Friday. At
Hamilton Close GU2 9GU weekends all refuse should be deposited in the
Oregano Way GU2 9YT bins provided at waste disposal sites outside
residence buildings. Further information
All mail items are delivered directly to houses. regarding recycling is displayed in the kitchens
and Court Reception can advice as required.
General
If you live in a self-contained flat, studio
Please do not use the University postcode
or family flat, you are responsible for
(GU2 7XH) for personal mail. Please note
removing your refuse to the collection
that we’re not able to accept delivery of
points. Recycling bins for paper, cardboard,
perishable goods (such as fruit or vegetables).
glass and tins are provided at central
No mail or parcels are delivered to the points outside residence buildings.
University on weekends, public holidays
and University closure days. On these days
you can arrange to collect or return goods RELIGIOUS TEXTS
using Amazon lockers. These are self-service
In a number of our rooms you’ll find a gift
kiosks available 24/7 which can be found
of a bible given by Gideons International.
outside the Student’s Union (Piper), inside the
If you do not have a copy and would like
Austin Pearce Building (Quek), Manor Park
one, please contact the Chaplaincy:
campus (Clark) and Hazel Farm (Clown).
chaplaincy@surrey.ac.uk.
The University only accepts mail for current
residents. After you leave university If you would like to return your copy please
accommodation, any uncollected mail will hand it in at your Court Reception.
be returned to sender (where possible) If you wish to discuss any religious
by Royal Mail. When leaving university matters or are interested in reading
accommodation, you can set up a mail other religious texts, you can find out
redirection to a new address on: more from our Chaplaincy team::
royalmail.com/personal/ surrey.ac.uk/currentstudents/wellbeing/faith/
receiving-mail/redirection
18 U N I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 19RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9
RESPONSE
TYPE OF FAULT REPORTING METHOD
CLASSIFICATION
EMERGENCY Notify your Court reception or We will respond
REPAIRS SMOKING
Matters giving rise to an call the Estates Helpdesk on within one hour
Faults must be reported as outlined According to our Smoking Policy, smoking immediate risk to health and +44(0)1483 689230 or
Outside of normal opening
in the table opposite. or vaping inside any University building safety, building integrity or an extension 9230
hours we will respond
is strictly prohibited. Smoking is only unacceptable security risk
If you report a fault in your accommodation, This line is monitored 24/7. within two hours
permitted in the designated smoking e.g. Gas leak, flood,
you give permission for Estates and
shelters. Electronic cigarette or vape users dangerous electrical Lift entrapment, please use
Facilities staff or contractors to enter
do not have a designated area and can equipment, lift entrapment, the alarm phone in the lift
to rectify the fault and you do not need
use these devices in external areas. access system failure
to be present when they attend.
As shown in the table on the opposite
page, our maintenance team prioritise work SNOW AND ICE CLEARANCE URGENT Notify your Court reception or We will respond within a
based on the type of fault. We always aim Matters that prevent call the Estates Helpdesk on maximum of 24 hours either
The University’s Estates and Facilities students, staff or the +44(0)1483 689230 or fixing or implementing
to resolve faults as quickly as we can.
Management Department is responsible University from conducting extension 9230 a temporary solution.
Our maintenance team will leave a calling card for dealing with snow and ice clearance. core operational activity This line is monitored 24/7. A permanent fix may
once work has been completed. If you feel the
In winter weather conditions, the paths and e.g. loss of utilities, take up to seven days.
reported fault has not been resolved to your
steps round the residences will be gritted including cooker, fridge,
satisfaction, you can add your comment to the
and snow and ice cleared as required. water and heating
card and leave it at your residence Reception,
or email it to: efmenquiries@surrey.ac.uk If there is significant snowfall,
announcements will be made on the NON URGENT Log online at: Aim to respond within
We endeavour to carry out planned
University website to inform you of any Routine matters that surrey.ac.uk/reportrepair three working days either
inspections and maintenance of buildings so
special arrangements: surrey.ac.uk/alert. impinge upon the proper fixing or implementing
as to minimise inconvenience to residents.
We will normally give notice of any planned working of the facilities with a temporary solution.
work at least 48 hours before it is carried e.g. faulty showers, A permanent fix may
out. In an emergency, for example a taps, toilets, lighting, take up to 14 days.
fire or flood, we may need to enter your fixtures and fittings
accommodation without giving notice.
DECORATION Log online at: Aim to respond within
Routine matters relating surrey.ac.uk/reportrepair 20 working days and
to decorations resolve the fault in line with
E.g. fixtures, fittings, furniture our established routine
repair and uneven path maintenance programme.
GROUNDS Log online at: Aim to respond within three
Non-urgent matters surrey.ac.uk/reportrepair working days and resolve the
associated with grounds fault within 20 working days.
e.g. over grown trees, shrubs,
external pest and litter
20 U N I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 21RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 S E CUR I T Y, HE A LT H A ND SA F E T Y
Security,
health and safety
YO U A R E R E Q U I R E D TO C O N D U C T YO U R S E L F R E S P O N S I B LY A N D I N A S A F E
M A N N E R T H AT I S C O M PAT I B L E W I T H T H E H E A LT H , S A F E T Y A N D W E L L B E I N G
O F YO U R F E L LO W R E S I D E N T S A N D T H E B U I L D I N G S I N W H I C H YO U L I V E .
It is against the law to interfere with or misuse EMERGENCIES
anything provided in the interests of health
and safety, including fire-detection systems, In case of an emergency please contact
fire alarms and fire-fighting equipment. Security on extension 3333 (from a University
The University will take disciplinary telephone) or +44 (0)1483 683333 (from
action against any resident found to be external lines and mobile phones).
endangering the welfare of other residents On our Stag Hill and Manor Park campuses,
or members of the University community. in an emergency (medical, fire, assault etc)
A copy of the University Health and Safety always contact Security. They will then come
Policy can be viewed at: surrey.ac.uk/hsd directly to the incident and will also contact
the emergency services for you, directing
them to the precise location of the incident.
At Hazel Farm, Bellerby Court and offsite
properties (Varsity, Manor Farm and
Blackwell cottages), please call 999 for an
ambulance, or for fire or police. As soon
as possible afterwards, please contact
University Security to inform them that the
emergency services have been called.
22 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 23RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 S E CUR I T Y, HE A LT H A ND SA F E T Y
ELECTRICAL SAFETY FIRE SAFETY Never leave cooking unattended You are prohibited from using naked
Never fill a pan more than one-third full of oil flames, candles, joss or incense sticks,
All electrical supplies in the residences If you find a fire, sound the alarm immediately smoking or vaping in residences. Cooking
operate at 230 volts and if used incorrectly can by hitting the nearest red alarm call point - they Keep grill pans clean
equipment is only permitted in kitchens.
give fatal electric shocks. Faulty or damaged are usually near the entrance to your flat/floor. Do not put tea towels on a
You are not allowed to bring into our
electrical equipment can also cause fires. A loud continuous electronic siren hob directly after use
accommodation any substance or equipment
The electrical equipment provided by the anywhere in the University triggers a Be especially cautious if under the which might be hazardous to health or
University is routinely checked to ensure fire evacuation. You and any guests must influence of alcohol or any medication safety, (such as petrol, solvents, Nitric
it is safe. If you bring electrical equipment leave the building immediately and go to Oxide Synthas, so-called legal highs,
into the residences it must be in good your designated assembly point or Court laboratory equipment, and so on)
condition and be fitted with a UK 3-pin plug Reception if directed to do so. You must only GAS SAFETY You may not bring weapons or replica
with a fuse. Continental two or three-pin return to the building when a Fire Officer or
If you smell gas, report it immediately to weapons into our accommodation, including
plugs and adaptors should not be used. The Security Officer instructs you to do so. The
University Security. Dial: 3333 (from any guns, air guns, swords and knives
University reserves the right to confiscate, University considers a failure to evacuate
satisfactorily to be a disciplinary offence. University phone) or +44 (0)1483 683333 If you have children, you are responsible for
without warning, electrical appliances it
(from external lines and mobile phones) their safety while they’re in University buildings.
deems to be unsafe or appliance leads The fire-fighting apparatus is supplied for English Law does not specify a particular age
that are not CE or BS kite-marked. use only in an emergency. If you do have Gas appliances in the residences are serviced
at which a child can be left unsupervised,
to use this equipment, please report this to and safety checked annually by ‘Gas Safe’
For your own safety and that of your but parents may be prosecuted if they leave
your Court Reception as soon as possible qualified contractors. Landlords Gas Safety
fellow residents, you must stop using a child alone ‘in a manner which is likely to
so it can be replaced. Tampering with Certificates are displayed in relevant buildings
equipment immediately if you notice cause unnecessary suffering or injury to health’
any fire-safety equipment (misuse of fire and are also available to view by prior
the following danger signs: (Children and Young Persons Act 1933).
alarms, propping open fire doors, covering arrangement at the Accommodation Office.
Plugs or wall sockets which are University residences should be regarded
smoke detectors, and so on) is a serious
overheating, scorched or cracked as high-risk areas for young children.
offence. Any resident found misusing safety
Cables or wires which are loose, equipment will be fined, may be required to GENERAL HEALTH AND SAFETY Babies and toddlers should never be
left alone in any circumstances.
exposed or fraying leave the residence and could be reported If you have an accident, a ‘near miss’ or you
to the police for criminal investigation. University staff have the right to carry out
A burning smell when appliances spot a safety hazard, you should report this to
their duties without fear of intimidation
are switched on Fire-evacuation practices are arranged during your Court Reception or to Accommodation
and abuse. Such behaviour, directed
Fuses which blow frequently your first semester. You are required to co- Services or University 24-hour Security Office
at staff, is a very serious offence and
operate with the instructions of University All accidents must be formally reported will lead to disciplinary action.
If you are concerned about any of the electrical
staff during practice evacuations. If you have on a University Incident Report Form
installations or appliances in your residence,
a disability, the University Fire Safety Officer You must not obstruct doors, corridors,
please speak to your Court Reception.
will advise you about safe evacuation in the stairs or communal areas
event of a fire. Please note that fire escapes
Bicycles, additional furniture or other
and exits should only be used in emergencies.
large items may not be brought into
Nearly all the fires in student housing start in residence buildings; they must not be
the kitchen, and most involve cooking. Some stored in communal areas where they
kitchen have been installed with StoveGuards obstruct access to doors or stairs
to ensure safe cooking methods. You must
take reasonable steps to prevent a kitchen fire:
24 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 25RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 PO L I CI E S
ALLOCATION POLICY COMPLAINTS
We review our accommodation allocation If you have a complaint about your
policy every year in co-operation with the accommodation, you should first try to
Students’ Union. Our Executive Board normally resolve it informally. Please see the front
agrees any changes each December. of this guide for details of which area
The current policy can be viewed at: to contact. If you are unsure, please
contact Accommodation Services.
surrey.ac.uk/accommodation
If you are not satisfied with the outcome
you may make a written complaint to
APPLICATION PROCEDURE Accommodation Services. A response will
Policies
normally be given in five working days.
If you’re a new student, you can apply
for accommodation from February each If you are unhappy about the way your
year. Undergraduate students have places complaint has been dealt with you may
confirmed during August and September. submit a formal University complaint. Details
Postgraduate students that have firmly of this process can be found online at:
accepted their academic offer and made surrey.ac.uk/currentstudents/
the course deposit payment, are confirmed study/complaints_appeals/
a place during August and September.
POLICY FOR ACCOMMODATING Applications are made using an on-
STUDENTS WITH DISABILITIES line system and confirmations of CONTRACTUAL RELATIONSHIP
allocation are emailed to you. Students living in University-owned or managed
There are study bedrooms designed If you have significant special needs, we
for students with disabilities and other recommend you visit us before you move accommodation are licensees. Your licence is
special needs within most of our courts If you’re an eligible returning student, you granted because of your intention to follow a
in so we can discuss your requirements
of residence. These include rooms for can apply for accommodation online during course of study at the University. If you cease
and so you can view the type of facilities
wheelchair users, deaf students and March. Details can be found online at: to follow a course of study at the University
available. We also have access guides which
for students whose disability requires you can view on the DisabledGo website. surrey.ac.uk/accommodation you will be required to leave your residence.
additional space for special equipment. Your contractual agreement is for a fixed period
The existence or pre-existence of disorders Returning applicants will be informed if
We recognise that in exceptional cases that are well controlled and have responded they have been successful by mid May. and if you decide to leave your residence
students who are severely disabled or to medical treatment, even though there before the end of that fixed period you will still
suffer from mental-health disability or is a continuation of medical treatment, be required to pay rent for the full duration.
severe medical impairment could not attend does not necessarily constitute grounds When you apply for accommodation you
University unless they are offered University for University accommodation. Examples have to agree to abide by the ‘Conditions
accommodation. Accommodation Services of conditions not normally considered are of Residence’. These are an important part
will consider applicants recommended by urinary tract infections, irritable bowel of your licence agreement or tenancy.
Additional Learning Support in accordance syndrome, asthma, dyslexia, eczema,
with University policies and subject to well-managed diabetes or epilepsy. Please read the Conditions of Residence
suitable accommodation being available. carefully, on pages 30 to 41 of this guide.
26 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 27RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 PAY I NG F O R YO UR R O O M
Paying for
your room
WHEN YOU NEED TO PAY
We will send an invoice to your University Email Account
within 14 days of arrival. This will show your pay-by date.
IF YOU DON’T RECEIVE AN INVOICE
Wait for 14 days after you have arrived and re-check
your University email account. If the invoice has still
not been emailed to you, contact Accommodation
Services (details are at the back of this booklet).
HOW TO PAY RESIDENCE FEES
When you receive your invoice, read both pages of the invoice
carefully as these will have all the information you need to pay.
Method 1:
Pay in full by the ‘pay by’ date shown on page
one of your invoice by card on our website:
surrey.ac.uk/accommodation/prices-and-payment
Method 2:
If you are staying for more than 16 weeks you
will be offered the chance to pay in instalments.
See page two of your invoice for details.
Contact Accommodation Services if you have not received
your invoice within 14 days of arrival, or have a query
regarding the rent you have been charged. If you have
concerns about your ability to pay please contact the
Student Finance team in the Student Services Centre.
Please see the back of this booklet for contact information.
28 U N I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 29RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 CO NDI T I O NS O F R E S I DE NCE
Conditions ARRIVAL The University reserves the right to charge
residents for excess cleaning if hygiene and
Arrival instructions will be sent to you by email. cleanliness fall below a reasonable standard
You’ll normally be allocated a room from the
OF RESIDENCE in bedrooms and/or communal areas. The
weekend before your course starts. Please accommodation is periodically checked and
check your acceptance email to confirm a full inspection is made prior to departure.
THE CONDITIONS OF RESIDENCE ARE THE RULES AND POLICIES OF RESIDENCE. your arrival date. International students may Residents will be charged for excess cleaning.
W H E N YO U AC C E P T YO U R AC C O M M O DAT I O N YO U AG R E E TO A B I D E B Y T H E be admitted up to four days earlier, if they
are participating in the Meet and Greet or
C O N D I T I O N S O F R E S I D E N C E A N D T H E S E A R E A N I M P O R TA N T PA R T O F YO U R L I C E N C E
International Orientation Programme.
AG R E E M E N T O R T E N A N C Y ( S E E P O L I C I E S > C O N T R AC T UA L R E L AT I O N S H I P ) .
COUNCIL TAX
If you’re a full-time student living in University
T H E U N I V E R S I T Y R E S E R V E S T H E R I G H T TO I N T R O D U C E S U C H C H A N G E S TO BICYCLES accommodation, you’re exempt from Council
Tax. Residents of family accommodation are
T H E C O N D I T I O N S O F R E S I D E N C E A S M AY B E N E C E S S A R Y O R D E S I R A B L E . You’re not allowed to bring bicycles into liable to pay Council Tax which is collected by
our accommodation buildings. There the University with, and in addition to, rent. The
are lockable bicycle stores available amount of Council Tax depends on the size
in each Court of Residence. of the flat and circumstances of the family.
ABANDONED PROPERTY ACCESS TO YOUR
ACCOMMODATION
You may not leave property behind anywhere BUSINESS USE DAMAGE
in our accommodation after you vacate your If you report a fault inside your bedroom or flat,
room. If any property is found in or about your You’re not allowed to operate a business You’ll be held responsible for damage in your
that means you’re also giving us permission
room after you have left (including property left in, or from, our accommodation. room beyond fair wear and tear. Rooms are
for our staff or contractors to enter to fix it.
in or around any other part of the University, If we need access to your accommodation inspected prior to departure and you’ll be
such as bicycles in our accommodation to carry out routine maintenance or invoiced for the cost of repairing any damage.
cycle sheds) then we may dispose of such inspections, for example annual electrical- CLEANING You are expected to maintain the security
property in the manner we find appropriate. equipment testing, we’ll give you at least You are expected to keep your room and of communal areas by locking outer doors
48 hours’ notice of when this is due to communal areas in a clean, tidy and hygienic when you go in or out. Damage in communal
happen. In an emergency, for example a fire condition, and equipment is provided for areas is the responsibility of the whole floor
alert or flood, we may have to enter your this purpose. Most communal areas are, in or house and will be charged accordingly.
accommodation without giving notice. addition, cleaned periodically by cleaning You will be charged for non-return or loss
The University reserves the right to enter staff. When you depart you must leave your of keys, for the need to return furniture to
your accommodation if we have reasonable room (and shower room where applicable) its original position and for deterioration of
grounds to suspect that there is a breach clean, tidy and empty of rubbish. furniture, fittings or structure of the room or
of the Conditions of Residence or that Residents of self-contained flats, studios or communal areas not due to fair wear and tear,
the welfare of any resident is at risk. In family flats are responsible are responsible for and any additional cleaning required. Rooms/
exceptional circumstances the University removing waste to external collection points. flats are inspected at intervals throughout
may conduct a search of a room. the year, and before departure. We’ll send
you an invoice for any charges due.
30 UN I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 31RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9 CO NDI T I O NS O F R E S I DE NCE
DEPARTURE AND GIVING If notice is not received on or before 1 The University will inform the police of any FURNITURE
NOTICE TO LEAVE EARLY December 2018, no rebate of rent will be given student suspected of dealing in drugs. The
Items should be kept in the room in which
if you decide to leave before the end date University also reserves the right to provide
You are required to vacate your specified in your Acceptance email unless we information to the police about students found they are provided. You are expected to return
accommodation and return keys by midday on are able to re-let your room. This applies even to be using or in possession of illegal drugs. all furniture to its original position when
the end date stated in your acceptance email if your move-in date is after 1 December 2018. you vacate your accommodation. You’re
or Accommodation Agreement. There are no If you leave before the end of your licence not allowed to bring their own furniture.
on-campus storage facilities for residents’ or tenancy you’ll be required to continue ELECTORAL REGISTRATION
belongings, but Accommodation Services can paying until your account is cleared in full.
supply details of local storage companies. Students in residence in the middle of GUESTS
If you cease to be a student because you October will be included on an annual return
If you decide to move out of residence withdraw from your course or the University made to Guildford Borough Council, which You are responsible for the behaviour of
before the end date of your licence or terminates your course, your licence to occupy is used to prepare the Electoral Roll. You your guests and must accompany them at
tenancy you must give notice to leave by University accommodation and therefore need to also register to vote at both the all times, ensuring that they comply with all
letter, email or by using a Withdrawal Form your liability for rent ceases when you are University and your home address in case relevant parts of these Conditions. Guests
available at Accommodation Services. no longer enrolled on your course, have an election occurs during a vacation. are not permitted in your accommodation
University staff may enter your room from vacated your accommodation and returned between 11pm and 8am. Disciplinary action
12 noon on the agreed end date of your your key to your court Reception. Please may be taken against you as a result of the
withdrawal form or licence end date. ensure you notify Accommodation Services conduct of your guests. You can book guest
ELECTRICAL APPLIANCES rooms with Accommodation Services.
Residents may give notice to leave their in writing of your intended move-out date so
all necessary arrangements can be made. You may not install or use additional electrical
residence at the end of the First Semester.
appliances such as heaters, washing machines,
Notice must be received in writing no
later than 1 December 2018 and you must
dishwashers, satellite dishes or cooking HEALTH AND SAFETY
vacate your room by 26 January 2019. DRUG MISUSE equipment in their bedroom or family flat.
You’re required to conduct yourself in
Under no circumstances should electrical
The possession of illegal drugs is a criminal a responsible and safe manner at all
If you wish to vacate your room earlier than 26 outlets or appliances be interfered with or
offence and possession with intent to supply times. The instructions and guidance
January 2019 you can advise Accommodation overloaded. Multi-socket adapters should
is a more serious offence. It is also an offence in the ‘Security and Health and Safety
Services of your intentions. Please note that be CE or BS kite-marked and have a fuse
for the University to allow drugs to be used section of the ‘Residents Guide’ form
you may be liable for the payment of your room and ‘on’ indicator light. Kitchen appliances
in premises it owns or manages. As such, part of the ‘Conditions of Residence’.
rent up to 26 January 2019 unless we are able must have a 3-pin UK fused plug. Unfused
to re-let your room earlier. In the event that we we do not tolerate the use of illegal drugs continental plugs and adaptors are not
are able to arrange a re-let, you need only pay in student residences. Students found to be permitted. The University reserves the
until the date that the new tenant moves in. using or in possession of any illegal drug, right to remove, without warning, any of the INVENTORY
including cannabis, or who allow illegal drugs appliances listed above, unsafe electrical An inventory form will be emailed to
into their rooms will be subject to disciplinary appliances or non-UK standard appliance you and you are advised to record the
action. This may include a substantial fine, a leads that are not CE or BS kite-marked. condition of the room and furniture when
final warning and instructions to cease their
you arrive. The inventory can either be
illegal activities immediately. If the student’s
emailed to Accommodation Services or
behaviour also indicates that they are unsuited
returned to your Court Reception.
to communal living, they may be required
to leave residences (see Misconduct).
32 U N I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 33CO NDI T I O NS O F R E S I DE NCE
KEYS, LOCKS AND LOCKOUTS MISCONDUCT NOISE PARKING
A charge of £20 will be made if you fail to Full details of the University’s There is a level of noise associated with living There is no parking for residents
return your room key or security fob when disciplinary procedures may be in a communal environment, but noise can on Stag Hill or Manor Park.
you vacate your room. If keys or security found on the University website: become an issue when many people live
It’s a condition of living in our accommodation
fobs are lost or broken, a charge of £20 surrey.ac.uk/quality_ in close proximity to each other. You must
that you are not allowed to bring a car or
is made for replacements. An additional enhancement/regulations not make excessive noise at any time of the
other four-wheeled motor vehicle on to
charge of £75 is made if a lock change is day or night. In addition, there should be
the University grounds (except at Hazel
necessary. Residents may not change locks Misconduct relating to incidents in or minimal noise audible outside the room you
Farm). You are also not allowed to keep a
or add locks or alarms to their rooms. around the Residences is dealt with through are in between 11pm and 8am (quiet hours).
vehicle on public roads within Guildford.
If you need a replacement key or security an escalating system of penalties issued When deciding if noise is excessive, the
by the Wardens and Security staff. Students resident at Hazel Farm may park
fob, you can obtain this, on payment of following points will be considered:
free of charge in designated spaces at Hazel
£20, at Accommodation Services or at An offence may lead to a warning and may Has a complaint been received? Farm. Residents of Hazel Farm are not eligible
Manor Park Reception. Out of office hours be accompanied by a fine of up to £200
Possible impact on other residents and for permits to park on Stag Hill campus
you should go to your Court Reception. per offence, depending on the seriousness
members of the University/local community during office hours. There is a limited number
When they are closed, the 24-hour Security of the offence. The Wardens also have the of spaces for students resident at Bellerby
Office in Senate House will assist you, authority to move a student to alternative Level of noise being created and the time of day
Court, who may apply for a parking permit
usually by letting you into your room. accommodation with immediate effect. Have previous complaints been made? from the contractor who is responsible for all
The University expects no more than three If, through an act of serious misconduct or If in the judgment of a member of University parking matters in the vicinity of the Court.
lockouts requiring assistance in any academic through repeated misconduct, a student staff (usually a member of the Wardening Student residents may park a motorcycle
year. The University reserves the right to demonstrates they are not suited to Team or Security Department) noise is on any University campus if it is
take disciplinary action (including fines) communal living, they will be required to deemed to be excessive and/or intrusive, registered with Security and is parked
against residents for repeated lockouts. leave residence. If a penalty is issued, the level of noise must be reduced within a marked motorcycle bay.
there exists a provision for appeal. immediately. The item creating the noise
can be confiscated and further disciplinary *Full details of the University Parking
Under no circumstances may a student who Regulations can be found at:
action may be taken if appropriate.
has been required to leave residence re-apply
surrey.ac.uk/currentstudents/
for University accommodation during that To ensure that the above conditions are
campus/transport
academic year, and they may be excluded met, we recommend that headphones
from applying for future years if deemed are used for listening to music and other
appropriate by a Student Disciplinary Panel. audio output during quiet hours, and that
residents consider their use if they wish to
listen to items at high volume at any time.
Subwoofers should not be used at any time.
Within any large organisation there will on
occasion be events, incidents or works that
may cause disruption to other members of the
organisation. Whilst the University will seek
to minimise these occurrences and to inform
residents whenever possible, there may be
times where disruption is unavoidable.
34 U N I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 35RE S ID E N TS’ GU ID E 2 01 8 - 2 01 9
PARTIES PREPAYMENTS
The Residences and surrounding areas are We do not collect deposits, however all
not suitable for large parties. If you wish to residents are required to pay an advanced
hold a party within or outside your Court payment of £250. This prepayment will
for small groups of friends you must first be credited to your rent invoice after
obtain permission one week in advance from you move in. If you do not move in, the
your warden, who may grant permission advanced payment will be used to offset
subject to rules such as accepting liability any loss of rent until a replacement tenant
for any charges resulting from the party. is found (including an administration fee).
Parties are allowed on Friday or Saturday
nights only, outside of designated exam
periods. A full copy of the party regulations PRIVACY
is available from the wardens’ website.
We collect personal data when you make
an application for accommodation. In some
circumstances this might include information
PETS relating to disability and health which is
You may not keep pets in your residence. sensitive personal information of a special
Guide dogs and hearing dogs are permitted category. The information you give us is added
if the University is notified in advance. to by data we collect from your student record.
All personal data we collect is used only in
relation to managing your accommodation in
POSTERS ways explained in our Accommodation Privacy
Notice. We may share personal data with third
You may not post notices, other than parties to meet our statutory obligations, for
those for RAG publicity or student election example we will share your name and campus
campaigns, in your windows or in any other address with Guildford Borough Council to
part of the Court except on notice boards. enable the electoral roll to be confirmed.
All personal data is handled in accordance
with the University’s Data Protection Policy
and applicable data protection legislation.
Further details about what data we use about
you, the reasons we do this and the rights
you have in relation to this can be found
on the Accommodation Privacy Notice.
36 U N I V ER SI TY OF SUR R EY S UR R E Y. AC.UK 37You can also read
