Residential Aged Care Information Book - Pattinson House Hostel Ouyen - Mallee Track Health and Community Service
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Mallee Track Health and Community Service
Pattinson House Hostel
Ouyen
Residential
Aged Care
Information BookMallee Track Health and Community Service
PAGE CONTENTS
1 Table of Contents
Introduction
2
Philosophy
Service Providers
3 Who to Contact for Further Information
Accommodation
Services:
Personal Care
4 Medical Care
Physiotherapy
Podiatry
Occupational Therapy
Activities
5 Transport
Gophers
Hairdresser
Clothing and Laundry
6
Recommended Clothing List
7 Recommended Female Clothing List
8 Recommended Male Clothing List
Meals and Meal Times
Electrical Items
9 Television and Radio
Kettles / Jugs
Telephone
Computers
Social Leave
10
Hospital Leave
Compliments and Complaints
11 Admission Requirements
Admission Checklist
12 Resident / Family Meetings
Security of Tenure
Emergency Arrangements
13 Smoking
Alcohol
Pensions / Residents’ Money
Valuables / Spending Money
14
Fees and Charges
Accounts
Pharmacy Accounts
Visiting Hours
15
Volunteers
Friendly Visiting
Voting / Electoral Information / Centrelink / Medicare / DVA
Power of Attorney
16 Medical Power of Attorney
Pets
Absences
Church
Mail
17 Newspapers
No Lift System
Charter of Aged Care Rights
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INTRODUCTION
Dr. R. W. Pattinson House Hostel (Residential Care) is the twenty (20) bed
residential aged care facility conveniently located at 63 Hughes Street,
Ouyen.
This information has been put together to answer many questions often
asked about these facilities. The Executive Director of Nursing and Hostel
Manager are available to supply any further information that you may require.
PHILOSOPHY
OUR VISION
Residential Care aims at providing quality aged care for the residents of the
Mallee Track communities to meet their current and future needs with
professional caring staff in accordance with the Aged Care Act 1997.
Management ensures to respect the dignity/privacy and comfort of all
residents, remembering that each resident is part of a larger family who must
be informed and consulted at all times in consultation with the resident.
OUR RESIDENTS
To the residents of Pattinson House we provide high quality aged care
through the provision and adoption of the most current practices. By
prescribing to such high care standards, we are committed at all times to
promoting maximum individual independence of all residents while
concurrently providing the highest standards of care.
FAMILY AND FRIENDS
Mallee Track Health and Community Service recognises that the transition
from one place of residence to an Aged Care Facility for a person can provide
feelings of unsettlement, equally amongst family members and close friends
as it does for the person seeking admission into our residence. Pattinson
House are committed to providing the psychological support required to
residents’ families and friends as they adjust to the transition of the move of
their loved one.
We encourage family members and friends of residents to continue to be
involved with the resident and their lifestyle. Through the continuous rapport
with family and friends, we are striving to provide the most appropriate and
individualised care for each resident.
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SERVICE PROVIDERS
Pattinson House is approved and certified by the Commonwealth Department
of Health to provide residential aged care. Pattinson House has 20 beds, 18
of which are for permanent care and 2 are used to provide respite care.
We aim to meet all the requirements of the Aged Care Quality Standards and
are certified under ISO 9001 Quality Management Systems as an accredited
health care provider.
WHO TO CONTACT FOR FURTHER INFORMATION
The Pattinson House Hostel Manager is available for appointment during
business hours Monday to Friday on (03) 5092 2559. Any questions that you
may have regarding the operation of the facility or services provided to its
occupants, can be directed towards the Hostel Manager, alternatively the
Executive Director of Nursing is available on (03) 5092 1111 Monday to
Friday during business hours.
ACCOMMODATION
Pattinson House provides accommodation in single rooms with en-suites,
meeting the needs of persons deemed as independent with mobility, transfer
and hygiene care.
Each unit is fitted with two (2) call buttons located beside the bed and in the
ensuite. Grab rails are also fitted in the en-suite. Each unit has a built-in
wardrobe and shelving and residents are invited to bring their own chair and
any other suitable furniture.
All linen is supplied and is changed weekly or more frequently as required.
Residents are invited to bring with them, any doona/quilt or blankets they
prefer. Preferably machine washable or family will be responsible for
laundering.
The rooms at Pattinson House are all fitted with split system air conditioning,
units.
Rooms are full cleaned monthly and spot cleaned daily, and the ensuites are
cleaned daily.
Residents’ privacy is respected at all times.
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SERVICES
Pattinson House offers a comprehensive range of services to all residents. In
addition to providing services from within our facility, we also provide access
to a wide range of services operating within the wider local community. The
following are services offered to residents at the Hostel.
PERSONAL CARE
Personal Care Workers consult with the resident and their family ensuring
that care needs are met. Staff are very aware that Pattinson House is the
resident’s home and every effort is made to respect resident’s privacy and
dignity and to meet individual needs.
At Pattinson House the Hostel Manager supervises care and is a Registered
nurse rostered on duty 8.30 am – 5.00 pm Monday to Friday, exclusive of
Public Holidays, to oversee the care delivered to residents. In addition to this
registered nurse in charge, personal care workers are rostered on to care for
the residents as required.
MEDICAL CARE
A local Doctor visits Pattinson House fortnightly on every 2nd Thursday to
review any problems. Check with the facility regarding times. The resident’s
Doctor will be able to continue to provide care following admission to the
Hostel. Referral to appropriate specialists is made as required by the
attending Doctor. Transfer of the resident to the Ouyen Service Centre by
ambulance may be arranged to see the Doctor or for acute admission.
The resident has the right to refuse treatment at any time. They should
understand the nature of the procedure or treatment and possible discomfort
and risks and the nature of his/her condition to ensure client participation in
planning care. The resident has the right to consent or refuse disclosure of
medical information. A terminal wishes form needs to be completed on
admission along with your Advanced Care Plan and Power of Attorney.
PHYSIOTHERAPY
The Physiotherapist completes an assessment on admission and then
annually.
If requested by staff or the Doctor an assessment will be completed and
implement any treatment as necessary for the resident.
PODIATRY
A Podiatrist completes assessment on admission, visiting Pattinson House
within a 4-6 week period for those residents with an assessed need.
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OCCUPATIONAL THERAPY
The Occupational Therapist will visit upon staff or Doctor’s request to do an
assessment and implement any treatment as necessary for the resident. Any
fees will be discussed with resident/carer.
ACTIVITIES
Pattinson House provides a diverse range of activities within its activities
program. The activities provided endeavour to take into account, individual
interests and preferences.
Shortly after admission into the facility, one of our activities staff will introduce
themselves to both the resident and their family members/significant other
person, and will talk about the resident’s leisure and activity interests. This
will help them complete a Social, Religious and Cultural Profile for the
resident.
TRANSPORT
Pattinson House Hostel activities staff provide a weekly outing by bus to the
shopping centre, as part of the activities program.
GOPHERS
Gophers are allowed limited access inside of the hostel – entering and leaving
only. Staff supervision is required for the use of Gophers in the Hostel. An
Occupational Therapist (OT) assessment and approval is required to operate
gophers/wheelchairs on hostel premises and restrictions may apply.
Residents must agree to cease/modify use of gophers/wheelchairs when
recommended by the OT or Hostel Manager at Ouyen. The use of gophers
and wheelchairs is reviewed at regular intervals as required. All
gophers/wheelchairs are to be speed restricted.
HAIRDRESSER
A local hairdresser visits Pattinson House to attend to residents’ needs when
requested. Prices are negotiated with the hairdresser and paid directly to
them.
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CLOTHING AND LAUNDRY
A full laundry service operates at Pattinson House for no additional cost to
residents. This service will wash all clothing items that can be
accommodated by a standard machine cycle and tumble dried. Items that
need special care (e.g. woollens) need to be attended to by the family.
All clothing must be clearly but discreetly labelled on admission with sewn
labels/marker pens for preference, with the resident’s name. This is the
responsibility of the family who can purchase labels through the facility.
If purchasing new items of clothing please ensure these are well labelled prior
to placing in resident’s cupboard.
Residents generally require frequent changes of clothing and therefore it is
important to ensure residents have an adequate supply of clothes for day-to-
day use. Clothing should be adequate in size, design and material to
accommodate ease of dressing and undressing. The up-keep of residents’
clothing (including underwear) remains the responsibility of the family.
RECOMMENDED CLOTHING LISTS
These lists are to assist residents and family members only and are not
compulsory. The lists are a recommended minimum requirement of suitable
clothing often found most appropriate for residents residing within long term
residential care facilities. Individual residents may require more. Staff will
notify family representative if more items are required.
MTHCS recognises that some listed recommended clothing items may be in
complete contrast to a resident’s normal dress style and code.
If this scenario applies to you or a significant other person, then please
disregard this list (on the following pages).
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RECOMMENDED FEMALE CLOTHING LIST
Night Wear:
Winter Nighties 3
Summer Nighties 3
Underwear:
Singlets 4
Spencers 3
Petticoats 3
Underpants 8
Socks 6 pair
Knee stockings 6 pair
Footwear:
Slippers 2 pair
Casual shoes (runners) 1 pair
Formal shoes 1 pair
Shirts:
T-shirts 3
Summer shirts / blouse 3
Winter shirts / blouse 3
Leg Wear / Dresses:
Winter pants / slacks 2 pair
Dresses 2
Track pants 4 pair
Jumpers / Tops:
Windcheaters 4
Machine washable cardigan/jumper 1
Winter / Warm Clothes:
Jacket for outings 1
Summer protective clothing:
Sun protective hat 1
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Prompt Doc No: MTH0001103
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RECOMMENDED MALE CLOTHING LIST
Night Wear:
Winter pyjamas 3
Summer pyjamas 3
Underwear:
Singlets 4
Underpants / Jocks 8
Socks 6 pair
Footwear:
Slippers 2 pair
Casual shoes and runners/sneakers 1 pair
Shirts:
T-shirts 3
Summer shirts 3
Winter shirts 3
Leg Wear:
Winter pants/trousers 2 pair
Summer weight pants 2 pair
Track pants 4 pair
Jumpers/Tops:
Windcheaters 4
Machine washable cardigan/jumper 1
Winter / Warm Clothes:
Jacket for outings 1
Summer protective clothing:
Sun protective hat 1
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Prompt Doc No: MTH0001103
Version Number: 2.0 Reviewed by: Hostel Manager Last Reviewed: 04/11/2019
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MEALS AND MEAL TIMES
Lunch is served in hot individual packs from the Ouyen Service Centre daily.
Dinner is a light meal cooked on the premises with choices available.
Meal Times:
Breakfast: 8.30 am to 9.30 am Morning tea is at 10.30 am.
Lunch: 12 midday to 12.30 pm Afternoon tea is at 2.30 pm.
Dinner: 4.45 pm to 5.30 pm Supper is served at 7.30 pm.
All meals are served in the dining area. Residents may wear night attire and
dressing gown to breakfast. Residents have the choice to eat in their rooms
or attend the dining room. If attending the dining area it is advised to be
dressed in day clothes.
Individual food preferences and special dietary needs are taken into
consideration and are tailored for accordingly. Food may be brought in for
individual consumption by family/friends but staff reserve the right to check
perishable food is fit for consumption in accordance to food safety regulations
ELECTRICAL ITEMS
All items need to have an electrical safety check and tag attached prior to use
upon admission. These items will be checked at 12 monthly intervals. This
can be performed by MTHCS free of charge.
TELEVISION AND RADIO
A television and also a radio with accompanying CD player are available for
communal use in the day room. Residents are welcome to bring their own
television sets if they wish for personal use in their own room. Residents are
also encouraged to bring their Foxtel with them at their own expense.
KETTLES / JUGS
Jugs will be permitted for those residents who have been assessed by the
Occupational Therapist as being able to use one safely. Jugs must have
automatic cut-off.
TELEPHONE
Permanent residents may arrange to have the phone connected to their room
at their expense and be responsible for their accounts.
For those residents without a personal telephone, incoming calls can be
received and outgoing calls made from the portable hand set.
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COMPUTERS
Computers are available for resident use at Pattinson House Hostel. Training
for use of computers can be arranged through the Hostel Manager and
Volunteer Coordination Friendly Visiting Program.
Residents are welcome to bring in iPads, laptops etc. from home. At present
internet access will be at resident’s expense.
SOCIAL LEAVE
All residents at Pattinson House are entitled to take up to 52 days per
financial year of social leave away from the confines of the facility without
losing their right of occupancy. (Please note: This 52 days is for social leave
purposes only and does not include time spent in hospital for any type of
treatment – hospital admissions do not incur any restrictive limits for length of
stay away from the facility). All fees remain payable in full during social
leave.
HOSPITAL LEAVE
If a resident is required to be admitted into the hospital their full fees remain
payable during the period of hospital leave.
COMPLIMENTS AND COMPLAINTS
The MTHCS encourages all people involved with the facility to offer feedback
on the standard of service and care received. By receiving feedback,
management is able to address issues that may well have escaped their
attention, but which may be of paramount importance to the residents of the
facility.
All concerns expressed by residents, their family members or friends are
treated with the strictest confidentiality.
A complete and systematic approach is employed for all grievances. An
appointment can be made with the Executive Director of Nursing or Chief
Executive Officer to address any issues or make either positive or negative
comment/suggestions. Alternatively, residents and their family/authorised
representatives can complete the ‘Consumer Complaint / Feedback Form’
available at the ward station.
If you would prefer to speak to someone independent of the MTHCS, the
following services may be of assistance to you:
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Aged Care Quality and Safety Commissioner
GPO Box 9818 (your capital city & state/territory)
Telephone: 1800 951 822
Website: www.agedcarequality.gov.au
Email contact at: Audit.Feedback@agedcarequality.gov.au
My Aged Care
Telephone 1800 200 422
www.myagedcare.gov.au
Elder Rights Advocacy (ERA)
Telephone: 1800 700 600 (not mobiles)
Or (03) 9602 3066
Office of the Public Advocate
Telephone: 1300 309 337
ADMISSION REQUIREMENTS
Assessment by the Aged Care Assessment Service (ACAS) is required prior
to admission to confirm level of care required. The preferred pathway to
access an assessment is through the My Aged Care website or phone My
Aged Care on 1800 200 422. In some cases (where urgent assistance is
required), referrals can be arranged by contacting the Northern Mallee Aged
Care Assessment Service directly, at Sunraysia Community Health Services
Mildura, PH: 5022 5444, or contact the Hostel Manager at Ouyen.
Prior to admission the resident should visit the Doctor of their choice to
request a Medical Summary and Drug Chart to be completed for the Hostel
Supervisor’s information.
Pattinson House asks that a relative or friend accompany the resident on
admission to the facility. This provides additional moral support during re-
location and allows for personal representation, particularly in relation to
individual likes and dislikes. If it is not possible for someone to accompany
the newly admitted resident on their day of admission, then it is asked that
someone close to the resident visits the facility shortly after their admission.
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ADMISSION CHECKLIST
In order to ensure the easiest and most comfortable transition into Pattinson
House management asks that you check to be sure that you (or your family
member(s) / representative / other) bring the following items with you on your
admission day.
Items of Importance:
Medicare card (current) YES NO
Pension card (current) YES NO
Repatriation card (if applicable) YES NO
Pharmaceutical Benefits Scheme (PBS) card YES NO
Ambulance Membership No. YES NO
Private Health Insurance card (if applicable) YES NO
Current nominated Doctor’s name YES NO
Doctor’s address YES NO
Doctor’s telephone number YES NO
Next of Kin YES NO
Next of Kin’s address and telephone number YES NO
Nominated Funeral Director YES NO
Nominated Religion YES NO
Name of person responsible for paying account YES NO
Address and telephone number of the person paying account YES NO
Enduring Power of Attorney (if completed) YES NO
Enduring Medical Power of Attorney (if completed) YES NO
Guardianship Administration Board orders (if applicable) YES NO
Doctor of Choice Selected YES NO
Prescriptions Completed YES NO
Drug Chart Completed YES NO
Medical Summary YES NO
RESIDENT/FAMILY MEETINGS
Resident / family meetings are conducted regularly at Pattinson House. All
residents, their family members, representatives and volunteers are welcome
to attend this meeting.
The purpose of meeting is to provide an environment where residents and
their family members/family representatives are allowed the opportunity to
comment on matters relating to the facility and be involved in decision-making
regarding the home’s operation.
SECURITY OF TENURE
Residents are free to move out of the home at any time, be it for reasons of
re-locating to another care environment or returning home to live with their
family.
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Every effort is made to ensure residents move into the most appropriate room
– reflective of their care need requirements. As circumstances change,
however, it may be necessary to move a resident from one room to another
for bona fide medical or other care needs. Any such move would be made in
consultation with the resident and their family prior to the move.
In the unlikely event that we are unable to continue to provide an adequate
level of care for a resident whose care needs have grown beyond the
capacity of our staff to manage, the Hostel Supervisor would discuss the
situation with both the resident and the resident’s family / significant other
person, with a view to assisting in arranging appropriate alternative
accommodation. This decision will only be made after a thorough
independent assessment has been performed by the Aged Care Assessment
Service (ACAS) and the need for transfer deemed absolutely necessary.
A resident’s security of tenure is valid from their time of admission to the time
of their departure.
EMERGENCY ARRANGEMENTS
MTHCS has plans for emergency situations that may occur at any time to
ensure the safety of residents and staff. The plans for Residential Aged Care
include ‘Shelter in Place’ during emergencies such as bushfire.
You may prefer to be with your family during such an emergency. Please
notify staff if this is your wish. You and your family will need to have a plan
that includes them collecting you from the facility during such emergencies. If
you would like more information about our emergency plans please speak
with the Hostel Manager.
SMOKING
MTHCS prescribes to a no smoking policy within the facility. Residents who
wish to quit will be offered support. No smoking is permitted within the Hostel
and grounds. Entry to the Hostel will be deemed as agreement to abide by
MTHCS Smoke Free Policy.
ALCOHOL
Limited consumption of alcohol is permitted in the resident’s own room,
provided it doesn’t infringe on the rights of other residents.
Visitors are not permitted to consume alcohol on the premises unless it is part
of a celebration or activity that the residents are participating in. Some
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alcohol is provided by the home for special celebrations and ‘happy hours’.
All other requirements must be purchased by the resident / family.
PENSIONS / RESIDENTS’ MONEY
MTHCS encourages residents (or their significant other person) to manage
their own affairs. Where this is not possible, MTHCS refers you to ‘State
Trustees’. Information regarding the financial management of individual’s
affairs can be sought from State Trustees on (03) 9667 6444 or Free call
1300 138 672.
VALUABLES / SPENDING MONEY
The Hostel discourages the practice of leaving valuables or large amounts of
cash in the facility. The Hostel will not take responsibility for the loss of
valuables or money despite all endeavours to maintain and promote a secure
environment. Residents and/or their family members who insist on leaving
valuables in the facility may do so only after exonerating the facility from any
responsibility.
Residents often require some spending money (petty cash) for the purchase
of small items/services such as hairdressing and outings. Residents whose
family/authorised representatives are not local may contact the Aged Care
Finance Officer through reception at the Ouyen Service Centre (5092 1111)
for information about our resident trust account process.
FEES AND CHARGES
MTHCS operates under the same auspices that control all Aged Care
Facilities functioning and operating in Australia, the Commonwealth
Department of Health. MTHCS assesses and charges daily care fees and
other accommodation payments in accordance with the Aged Care Act 1997
and associated legislation.
Currently, your income and assets may affect the fees and charges you will
be asked to pay. For more information in relation to fees and charges, please
contact the MTHCS Aged Care Finance Officer on 5092 1111. General
information is available from My Aged Care, Centrelink on 13 23 00 or our
website at www.mthcs.com.au.
ACCOUNTS
Aged care fees are payable in advance. Accounts are processed on a
monthly basis and are posted to the person nominated as responsible for
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paying the account. Payment is due prior to the end of month and may be
paid at MTHCS reception at Ouyen between 8.30 am and 5.00 pm.
EFTPOS is available. Payment can also be made by Cheque through the
mail, Electronic Funds Transfer (internet banking) or Centrepay Deduction.
Residents should not provide cash or their bank account and PIN details to
any person to pay their accounts for them, unless that person is their duly
authorised representative.
All account enquiries should be directed to the Administration Office, Mallee
Track Health and Community Service on (03) 50 921111 excluding Public
Holidays.
PHARMACY ACCOUNTS
Pattinson House
Resident’s medications are obtained by Doctor’s script from the Chemist
Warehouse Mildura who pack the medications in Unit Dose packs and will bill
residents directly. Payment is to be made directly to the Chemist Warehouse
VISITING HOURS
The Hostel encourages family and friends to visit residents as often as
possible. Open visiting hours are maintained.
VOLUNTEERS
MTHCS is grateful for any volunteer input that it receives. Volunteers are
welcomed into the aged care facility and can assist residents with their
normal functioning in many different ways.
If you would like to be involved formally as a volunteer on a regular basis,
please speak with the Volunteer Coordinator on (03) 5092 2133 or 1800 065
358, who will make the necessary arrangements.
FRIENDLY VISITING
This service is available for any person who has relatives who are distanced
or unable to visit regularly. Please ask staff to arrange service if required or
contact can be made with the Volunteer Coordinator on (03) 5092 2133 or
1800 065 358.
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VOTING/ELECTORAL INFORMATION/CENTRELINK/MEDICARE/D.V.A
Following admission into the facility, it is necessary that all relevant
authorities be notified of your change of address, regardless of whether you
still have a spouse living at home in the community.
POWER OF ATTORNEY
MTHCS strongly advises prospective residents of the facility to nominate a
Power of Attorney. It is extremely important that a Power of Attorney be
nominated before the health status of an individual alters as this sometimes
renders people ineligible from nominating the person of their choice to act on
their behalf. This should be Enduring Power of Attorney.
If an individual is unable to nominate a Power of Attorney due to their current
level of health, then they are referred to the Victorian Civil and Administrative
Tribunal (VCAT) for the appointment of a Guardian (for decisions about
where a person lives, with whom, health care and medical treatment) and/or
Administrator (for financial matters).
MEDICAL POWER OF ATTORNEY
A Medical Power of Attorney is a legal document that allows a nominated
other person to make decisions regarding your health status. MTHCS
recommends that all people nominate a medical power of attorney so as any
previous convened wishes for care (or refusal of such), can be implemented.
Nominating a medical power of attorney also protects each resident of an
aged care facility ensuring that no medical treatment or the prescription of
medications is instigated without the prior approval and consent from your
nominated party, if you are unable to do so.
PETS
Personal pets are not permitted to be kept at Pattinson House, however,
arrangements can be made with the Hostel Manager to have your pet visit.
ABSENCES
When leaving the premises, particularly for social outings with friends /
relatives, it is requested that the Hostel Manager and/or staff be notified and
given an estimated time of return. Also notify staff upon return. The diary in
the front foyer must be signed upon leaving and re-entering the premises for
emergency purposes.
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CHURCH
Each Wednesday at Pattinson House an Interdenominational church service
is held by members of the clergy and lay people for those residents who wish
to attend. Arrangements may be able to be made for residents to attend
church on Sunday or on any other special occasion.
MAIL
Outgoing mail can be given to Hostel staff to be picked up and mailed by
courier. Incoming mail is delivered to rooms when the mail arrives.
NEWSPAPERS
Newspapers will be delivered following arrangements with the newsagent.
Residents are responsible for their own accounts.
NO LIFT SYSTEM
The facility has adopted a ‘No Lift’ policy to protect staff and residents from
injury. In order for the ‘No Lift’ policy to be implemented safely and
effectively, it is requested that residents’ own furniture be kept to a minimum.
If a resident wishes to use their own chair, it will be required to be of a
suitable height and style to suit the needs of both the resident and carer.
All clothing must also be of a suitable nature to minimise risk of injury to both
staff and residents. As suitable items may be in complete contrast to the
resident’s normal dress style, it may be necessary to alter existing garments
accordingly or purchase new clothing that is a suitable size, design and
material to accommodate ease of dressing and undressing. Catalogues
containing specially made suitable clothing can be obtained for residents’
perusal on request.
CHARTER OF AGED CARE RIGHTS
You will be given a copy of the Charter of Aged Care Rights and you will be
asked to sign to acknowledge that you have received it. Staff will assist you
to understand the Charter and ensure that you have been given a reasonable
opportunity to sign the Charter. The purpose of requesting your signature is
to acknowledge you have received the Charter, had assistance to understand
it and understand your rights as a resident. You will not be forced to sign the
Charter and can commence, and/or continue to receive care and services,
even if you choose not to. The Charter is listed below and copies are
available, please ask a staff member for a copy should you not be able to
locate one.
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Prompt Doc No: MTH0001103
Version Number: 2.0 Reviewed by: Hostel Manager Last Reviewed: 04/11/2019
UNCONTROLLED WHEN DOWNLOADED Authorised by: Hostel Manager Next Review Due: 04/11/2022Mallee Track Health and Community Service
CHARTER OF AGED CARE RIGHTS - I have the right to:
1. safe and high quality care and services;
2. be treated with dignity and respect;
3. have my identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about my care and services in a way I understand;
6. access all information about myself, including information about my rights,
care and services;
7. have control over and make choices about my care, and personal and
social life, including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of my
daily life, financial affairs and possessions;
9. my independence;
10. be listened to and understood;
11. have a person of my choice, including an aged care advocate, support me
or speak on my behalf;
12. complain free from reprisal, and to have my complaints dealt with fairly and
promptly;
13. personal privacy and to have my personal information protected;
14. exercise my rights without it adversely affecting the way I am treated
18
Prompt Doc No: MTH0001103
Version Number: 2.0 Reviewed by: Hostel Manager Last Reviewed: 04/11/2019
UNCONTROLLED WHEN DOWNLOADED Authorised by: Hostel Manager Next Review Due: 04/11/2022You can also read
