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March 2017 Research Institute Thought leadership from Credit Suisse Research and the world's foremost experts Emerging Consumer Survey 2017
Introduction Editorial We are delighted to present the seventh edition of In contrast, consumer confidence in Turkey and the Credit Suisse Research Institute's Emerging Mexico has declined markedly. Whereas geopoliti- Consumer Survey. This publication traditionally ex- cal concerns are weighing on the consumer in the plores the growth opportunities presented by the former, the protectionist and anti-immigration new consumer cultures developing across the rhetoric of the new US administration is at work in emerging world, which continue to show vastly the latter. different, often more dynamic demographic profiles Interestingly, we observe the ongoing changing compared those of developed economies. The pattern in the spending of the emerging middle report reflects an ongoing collaboration between class. Spending on travel and entertainment in the Credit Suisse Research Institute and our China is booming and reached over 10% of house- research partner, the leading market research firm hold income. A new theme we find at work is that Nielsen, which has delivered data from 14,000 of a more "conscious" consumer, focused on a face-to-face interviews with consumers across the more active, healthy lifestyle and one engaged with emerging economies of Brazil, China, India, Indone- the sharing economy. Local rather than global com- sia, Mexico, Russia, South Africa and Turkey as a panies and brands are emerging to capitalize on this basis for our research. trend. Also importantly, digital technology is and will In this year’s edition, our findings suggest that a continue to be the facilitator of changing consumer consumer culture within emerging markets may be behavior with more than a billion consumers yet to developing more rapidly than anticipated: a further come online in our surveyed countries. We estimate 10% of surveyed households have succeeded in that online retail spending can rise from a current entering middle-income territory in the last three USD 1 trillion to USD 2.5 trillion by 2025. years, creating a consumer base of 1.25 billion Finally, these themes are elements of the people across the eight countries covered by our broader rebalancing in growth we are witnessing in survey alone. the emerging world from its undue reliance on fixed We find the immediate measures of consumer investment and external trade to more domestic confidence improving from a year ago, with con- consumption. This provides a powerful internal sumers in the major Asian economies of India, dynamic to growth in the countries concerned China and Indonesia reflecting the most optimistic – a feature of considerable significance should the outlook and topping our emerging consumer score- global economic landscape become more multi- card as we look into 2017. More than 40% of polar and less globalized in nature, as is currently Asian consumers expect to see their financial the debate. circumstances improve in the six months ahead. We hope that our analysis helps our readers We provide a special focus on several key themes better understand the nature of these dynamic within these countries, the consequences of the economies and that you enjoy reading the 2017 reform to the one-child policy in China or demoneti- Emerging Consumer Survey. zation and tax reform in India. Generally, there is a noticeable lifestyle "upgrade" underway in Asia. We further observe that pressure has eased for consumers in commodity-sensitive countries such as Russia, South Africa and Brazil. Although con- Urs Rohner siderable economic fragility and inequality among Chairman consumers remains here, a firmer growth outlook Credit Suisse Research Institute supporting commodities and reduced currency risk offer better consumer prospects for the year ahead. 2 _ Emerging Consumer Survey 2017
02 Editorial 14 05 The emerging consumer in 2016 14 Conscious living 24 E-commerce: New challenges 36 National champions: Local brand winners 44 Asia in focus 56 Country profiles 24 56 Brazil: Outlook to gradually improve 58 China: Lifestyle upgrades 60 India: Still reigning supreme 62 Indonesia: Greater expectations for the future 64 Mexico: Real incomes under pressure 66 Russia: The future looks brighter 68 South Africa: Challenges remain 70 Turkey: Consumer confidence weakens 73 Appendix 1: Spending heat maps 36 75 Appendix 2: Profiling the consumer 76 About the survey 77 Imprint 78 Disclaimer 72 For more information, please contact: Cover photo: Credit Suisse Richard Kersley, Head Global Thematic Research, Credit Suisse Investment Banking, richard.kersley@credit-suisse.com Michael O’Sullivan, Chief Investment Officer, International Wealth Management Division, Credit Suisse, michael.o’sullivan@credit-suisse.com Emerging Consumer Survey 2017_3
Credit Suisse Emerging Consumer Survey 2017 Number of respondents : 13,874, across 8 countries, 69% in urban areas; 31% in rural areas Mexico (11%*) Turkey (11%*) Russia (11%*) China (18%*) No. of respondents: 1,539 No. of respondents: 1,521 No. of respondents: 1,516 No. of respondents: 2,561 Locations: 5 Locations: 14 Locations: 8 Locations: 10 Urban areas: 70% Urban areas: 69% Urban areas: 67% Urban areas: 70% Rural areas: 30% Rural areas: 31% Rural areas: 33% Rural areas: 30% Brazil (11%*) South Africa (7%*) India (19%*) Indonesia (11%*) No. of respondents: 1,550 No. of respondents: 1,000 No. of respondents: 2,653 No. of respondents: 1,534 Locations: 5 Locations: 6 Locations: 10 Locations: 10 Urban areas: 70% Urban areas: 70% Urban areas: 71% Urban areas: 66% Rural areas: 30% Rural areas: 30% Rural areas: 29% Rural areas: 34% Note: % of survey sampled from this country 4_Emerging Consumer Survey 2017
The emerging consumer in 2017 In our seventh Emerging Consumer Survey, we find confidence having improved from a year ago, with consumers in the major Asian economies continuing to reflect the most optimistic outlook and top our scorecard as 2017 begins. Pressure has alleviated on commodity-sensitive countries such as Russia, South Africa and Brazil. Political risks in various guises have contrib- uted to Turkish and Mexican confidence sinking. We reflect on themes driving the nature of consumer spending throughout the study. It remains clear that the development of an emerging middle class is ongoing and driving a mixed shift in spending along a discretionary path. Richard Kersley, Maria Bhatti A unique perspective The mood of the moment The Credit Suisse Emerging Consumer Survey pro- To summarize the overall mood of consumers, we vides a granular analysis of the profile, mood and highlight below the readings for the key parameters behavior of consumers across eight major emerging we use for our Emerging Consumer Scorecard, economies, with an aggregate population ap- which focus on five survey questions: proaching four billion people, representing total consumption of USD 9.4 trillion and structurally 1. "Is now a good time to make a major pur- growing. The 14,000 face-to-face interviews con- chase?" ducted on our behalf by leading consumer research 2. "Do you think the state of your own personal finances over the next six months will be firm Nielsen, provide unique bottom-up insights into better, worse, or about the same?" specific products and end-markets to set alongside 3. "What do you expect will happen to inflation and at times challenge the more typical macro (the price of goods and services) in the next judgements. 12 months?" A pure macro focus risks overlooking structural 4. "In what way do you expect your household consumer themes that are at work in these econo- income to change over the next 12 months?" mies independent of the cycle (e.g. the develop- 5. In what way did your household income ment of the online economy, which is illustrated by change over the last 12 months?" an average of 76% of our survey respondents now gaining access to the internet versus only 55% in In focusing on these questions, we are seeking to 2013. Additional structural themes include new ac- capture the immediate perception of the consumer cess to healthcare or the emergence of new con- environment (Question 1); a more medium-term and sumer brands). In doing so, key investment oppor- broader assessment of consumers’ financial posi- tunities and themes are missed. In this chapter, we tions (Question 2); fears of inflation, given its ability again examine the mood of the moment from our to erode income through food prices in particular confidence indicators, but also whether the struc- (Question 3); and income momentum, which is key tural story that we first laid out in our initial 2010 to ultimate spending (Questions 4 and 5). study is working. Is the emerging consumer emerging and, if so, how? Table 1 Survey sentiment indicators average readings Personal finances Inflation expectations Good time to make a Income expectations Income change in last major purchase 12 months Indicator Net balance, better vs. Net balance higher vs. Net balance, excellent Net balance increase vs. Net balance increase vs. worse lower time vs. bad time decrease decrease 2016 19.6% 39.3% –10.4% 19.1% -4.2% 2015 15.3% 46.4% –13.0% 24.5% 2.7% 2014 25.5% 46.1% –7.4% 31.3% 10.3% Source: Emerging Consumer Survey 2017 Emerging Consumer Survey 2017_5
Figure 1 As we look at the average readings across the Net percentage of respondents replying "Yes" to "Is now a good survey, the picture is one of broadly improving sen- time to a make a major purchase?" timent when compared to our 2016 report, which 20 had been struck against a backdrop of weak cur- 10 rencies, weak stock markets and a tougher eco- nomic environment globally, not least a growing 0 slowdown in China. Tumbling commodity prices -10 stemming from the latter were compounding issues -20 for the commodity exporting countries in our survey – Brazil, South Africa and Russia. -30 We have seen many of these pressures abate -40 since then and negative sentiment ease accord- -50 ingly. In Table 1, we show the aggregate readings for these questions across the survey. The ques- -60 India China Indonesia Mexico South Russia Turkey Brazil tions on personal finances and the judgement as Africa to whether now is a good time to make a major 2014 2015 2016 purchase have all improved and concerns about future inflation have moderated. Income momentum Source: Emerging Consumer Survey 2017 is a weak point. 2016 was a poor year with the ma- jority of survey respondents reporting falling in- Figure 2 comes. Hopes of a recovery do exist for 2017, alt- Net percentage of respondents expecting an improvement in hough in modest terms. their personal finances in the next six months Figures 1 to 5 break the variables down by 60 country and show how they feed into our summary scorecard below. We would highlight the following: 50 First, the Asian economies stand out best with 40 regard to the benchmarks of personal finances and the judgement of whether now is a good time to 30 make a major purchase, particularly India on the 20 latter. We would note some recovery in Brazil and also South Africa and Russia to a degree. The net 10 commodity-exporting characteristics of these countries is a common link. Second, the improve- 0 ments we have seen in inflation expectations have -10 been particularly pronounced in India, Russia, Brazil India Indonesia Brazil China South Mexico Russia Turkey and Indonesia. The reversal of the currency weak- Africa 2014 2015 2016 ness in the latter three is doubtless influential here. Better monsoon conditions will be important for Source: Emerging Consumer Survey 2017 Indian food prices. South Africa and Mexico reflect the more negative perceptions on inflation both Figure 3 versus the other countries and versus their own Net percentage of respondents expecting inflation to increase in history. the next 12 months Third, income momentum has been an Asian 70 phenomenon, with Latin America a marked con- trast. Looking ahead, while income expectations in 60 the other Asian countries remain robust relative to 50 other survey countries, we do see a marked drop in sentiment about future incomes in India after the 40 rapid rise in 2016's survey. The demonetization event may be an influence here though our Indian 30 analysts also reflect later in the report downward 20 pressures on agricultural incomes among low- income consumers. Expectations for income 10 prospects among Brazilian consumers have risen 0 sharply (if surprisingly so). Turkish consumers see India Turkey Brazil Russia China Indonesia Mexico South little let-up in the pressure on them amid the geo- Africa 2014 2015 2016 political concerns that prevail. Source: Emerging Consumer Survey 2017 6 _ Emerging Consumer Survey 2017
Figure 4 Figure 5 Net percentage of respondents who expect household Net percentage of respondents who have seen house- income to increase over the next 12 months hold income increase over the last 12 months 70 40 60 30 50 20 40 10 30 0 20 -10 10 -20 0 -30 -10 -40 Indonesia Brazil China South India Mexico Russia Turkey Indonesia China India South Turkey Russia Mexico Brazil Africa Africa 2014 2015 2016 2014 2015 2016 Source: Emerging Consumer Survey 2017 Source: Emerging Consumer Survey 2017 Emerging Consumer Scorecard continues to boast the best income momentum among the countries we surveyed. While some of Our Scorecard draws these factors together in a China's readings have marginally softened, we very simple manner to provide an overall assess- would flag the very sharp rise in house price expec- ment of the mood of consumers in each country. tations, which we do not include as a factor here, For each question, we rank each country relative but which is highly relevant to China and a positive to the survey countries as a whole. Each factor is development (we highlight this in our China focus given an equal weight, although the two income later in the report). questions are treated as one factor, with the future/past income questions given a 50:50 weight Brazil and South Africa have moved out of the to form an overall ranking. We then take an aver- bottom three to be replaced by Turkey and Mexico. age of the rankings across the questions to provide Of these two countries, Turkey has seen the most a composite score. notable reverse in circumstances since last year, Similar to last year, the Asian economies occupy falling from a ranking of fifth last time. The poor the top three places in the scorecard, with India in income momentum referred to above is also mirrored the lead. The weaker expectations with regard to in the readings on the perception of the consumers’ future income in India is negative in our scorecard, personal finances and whether now is a good time to but the sharp decline in inflation expectations is a make a major purchase (indeed, the net commodity- major positive in the overall assessment. Indonesia exporting countries were all trending up in our Table 2 Emerging Consumer Survey Scorecard 2017 Rankings (6−12- Personal Inflation Time for a Household Income Rank month horizon) finances expectations major income history purchase expectations India 1 1 1 5 3 1 Indonesia 2 6 3 1 1 2 China 4 5 2 3 2 3 Brazil 3 3 8 2 8 4 South Africa 5 8 5 4 4 5 Mexico 6 7 4 6 7 6 Russia 7 4 6 7 6 6 Turkey 8 2 7 8 5 6 Source: Emerging Consumer Survey 2017 Emerging Consumer Survey 2017_7
Figure 6 scorecard). Clearly, the prevailing political backdrop Commodity exports and current account balance (both as a % of can only weigh on consumer confidence in Turkey. GDP) The fallout from the US elections is a political factor -10 of a different nature, but a damper on confidence in Commodity exports / GDP (2015, %) Korea Thailand Mexico nonetheless, particularly given the unhelpful India Turkey -5 China protectionist and anti-immigration rhetoric that has Less vulnerable Mexico to dollar strength emerged. The principal transmission mechanism of Philippines 0 political risk to the consumer is typically the cur- South Malaysia rency. Hence it is no accident that Turkey and Africa 5 Brazil Mexico experienced the worst currency experience Indonesia as well as the sharpest fall in sentiment. 10 We would not present this scorecard as an Chile overly scientific exercise and, by only being an an- 15 Size of bubble = More vulnerable Russia 2017E foreign nual snapshot, much can change throughout the to dollar strength debt (% of GDP) year in the macro and political environment. 20 -8 -4 0 4 8 12 However, we believe it provides a reflection of the 2017E current account (% GDP) factors of most relevance for the consumer and genuine bottom-up perceptions of them. Where Source: Credit Suisse research there has been robust and, importantly, stable readings in these factors, consumer stocks have Figure 7 generally performed well in the equity market. Purchase intentions this year versus consumption in the last China and India have been good cases in point. year We provide an assessment of where a range of 100 key consumer macro indicators currently sit for our Consumers that intend to buy or increase 90 countries from our emerging market (EM) strategists 80 on pages 12 and 13 to add some top-down flavor. 70 Fashion However, as we have implied and politics aside, spending (%) 60 Holidays what can stir the relative rankings of our consumer 50 Perfume Dairy countries most top-down are currency and com- Sports shoes Bottled water modities. Figure 6 gives a sense of the countries 40 Cosmetics Carbonated drinks most exposed to these influences and potential 30 Jewelery Education Smartphones volatility should they emerge by analyzing their com- 20 Foreign Beer Watches Spirits Cars Property modity exposure and current account vulnerabilities. 10 holidays LCD TV Tablets Notebook PC Mobile phones (basic) 0 What's hot and what's not? 0 20 40 60 80 100 Desktop computers Consumers that own or have bought each item (%) Whereas the scorecard focuses on country compari- sons, we illustrate in Figures 7 and 8 the pattern of Source: Emerging Consumer Survey 2017 spending by category across our countries. Figure 7 charts the intention to spend more on an item (y-axis) relative to those who own or have bought the Figure 8 item in the last year (x-axis). Figure 8 again charts Spending intentions versus momentum (2016 vs. 2015) the spending intentions, but compares the same reading with a year ago to reflect the effective momentum of increases (not necessarily reductions Momentum % (2016 vs. 2015) 8 in absolute terms). 6 Discretionary categories such as sports shoes, LCD TV Holidays holidays and fashion show among the strongest 4 Education intentions. Of these, holidays particularly stand out Desktop computer Property with positive readings having increased versus a 2 Foreign holidays Jewelry Cars Cosmetics Perfume year ago. However, we note that holidaying re- Notebook PC 0 Tablet mains a domestic phenomenon. Foreign holiday Sports shoes Mobile phone (basic) Watches Dairy intentions remain weak. China is the exception, -2 Carbonated drinks showing genuine momentum in foreign holidays. Beer Fashion Spirits Smartphones* Bottled water In fact, the Chinese tourist is now becoming a more -4 0 10 20 (-19.6 momentum) 30 40 50 60 70 important international traveler than the Russian Spending intentions tourist. We believe the strength in the sports shoes category (and weaker markets in the category of Source: Emerging Consumer Survey 2017 alcohol) fall under the theme of healthy living, on which we focus in our analysis of the "conscious 8 _ Emerging Consumer Survey 2017
consumer" in the next chapter. The fact that dairy is Figure 9 the strongest staple category tells the same story in Percentage of respondents owning a smartphone tracked against our view. smartphone shipments (China) On the weak side, a category that stands out is smartphones. The market still continues to grow, 140000 100% but ownership rates among consumers have risen 120000 90% dramatically (70% of respondents either own or have bought one in the last year) and the momen- 100000 80% tum is weakening accordingly. Smartphones display the weakest momentum of all our categories as 80000 70% shown in Figure 8. We would stress that the question we are meas- 60000 60% uring is "do you intend to spend more on smartphones?" so that lower momentum can 40000 50% reflect trading down to lower price points rather than necessarily lower volumes in every instance. 20000 40% However, our survey has equally proved to be 0 30% something of a barometer for market size and Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 Q1 Q3 shipments. In that respect, Figure 9 suggests a 10 10 11 11 12 12 13 13 14 14 15 15 16 16 country such as China is potentially running out of Smartphone shipments ('000) - lhs headroom as an end-market for shipment growth. % of respondents who own a smartphone - rhs Moreover, as we explore later, this maturity in the market is coinciding with more robust challenges Source: Emerging Consumer Survey 2017 from local smartphone makers in China, with their brand recognition improving. There is a legitimate reason to expect significant pricing risks to emerge against such a backdrop for the international play- ers. Figure 10 (We provide a disaggregation of the spending patterns by category and country in Appendix 1 Food and recreation spending versus GDP per capita 1929–2012 of the report together with a breakdown by age. The role of the younger consumer in consumption 140 Volume of consumption per capita patterns has been a theme that we have tracked over time. Our individual country summaries begin- 120 ning on page 56 also provide added color.) 2012 100 The structural themes…are they working? Food and beverage 1970 1980 1990 80 1960 As we analyze the immediate readings from the 1950 survey, a key question is how do the survey develop- 60 1929 1943 ments fit with the structural direction of travel? In 1935 Healthcare our 2011 report, we set out the template for how the emerging consumer theme should evolve by 40 Recreation displaying the consumption patterns of developed economies as they moved from their emerging 20 consumer status. The thesis was that as Gross Domestic Product (GDP) per capita and the income 0 profile of consumers change, so should their spend- 0 10000 20000 30000 40000 50000 ing patterns. The starting point for income levels is GDP per capita (PPP adjusted in 2010 prices) key. Income rising from a low GDP per capita basis should typically first benefit more staple categories Source: Company data, Credit Suisse estimates such as food before giving way to more discretionary categories. Figure 10 displays how this pattern played out in the USA as we chart the US consumer's spending development from the early 20th century to the 21st. Emerging Consumer Survey 2017_9
Figure 11 We laid this out in our 2011 study (we provide a more detailed breakdown segment by segment in Food versus entertainment expenditure in China indexed to 2010 the next chapter). The vagaries of survey data and the intervention of macro/political events of the like China, expenditure in USD PPP (2010=100) mentioned previously makes it unrealistic to expect 160 that we could accurately mirror every aspect of this macro story in our bottom-up dataset. However, we 150 do find enough effective "real world" data points 140 from our survey that seem to suggest we are fol- 130 lowing a large degree of the route map set out above. 120 At a very simple level, the fact that the scatter 110 charts in Figures 7 and 8 show the strength in 100 more discretionary categories outweighing the more staple areas suggests the bias one might expect to 90 be seeing in a consumer whose incomes are rising. 80 However, delving deeper into the regional mix as 70 we do in the heat maps in Appendix 1, where we 60 look at countries with differing GDP per capita 2010 2011 2012 2013 2014 2015 2016 levels, we find this discretionary bias more pro- nounced in the higher income countries such as Food Entertainment China, Russia and Brazil. In contrast, three of the top four categories in terms of spending intentions Source: Emerging Consumer Survey 2017 in Indonesia are staples categories (e.g. dairy, carbonated drinks, bottled water). While Brazil is top for educational spending intentions, Indonesia is bottom. Taking this argument beyond this one-year Figure 12 snapshot, we contrast the spending patterns of Food versus entertainment expenditure in Indonesia indexed to China and Indonesia through the life of our survey, 2010 tracking the level of spending on a classic staple and discretionary item – food and entertainment. Indonesia, expenditure in USD PPP (2010=100) While both countries have seen improving incomes 140 this decade and been consistently among our more optimistic countries, the pattern of consumption 130 along these lines is very different (Figures 11 and 120 12). 110 China has seen a rapid acceleration in entertain- ment spending among our respondents relative to a 100 more stable trend in expenditure on food. As we 90 show in our China summary, food expenditure now 80 consumes 17% of the monthly income of our 70 Chinese respondents versus 19% in 2011. Travel and entertainment now represents 11% of monthly 60 incomes. 50 In Indonesia, with its low GDP per capita, ex- 40 penditure on food has been the focus, representing 2010 2011 2012 2013 2014 2015 2016 35% of total spending. Spending on food has in- Food Entertainment creased by 1.4 times the rate in China between 2010 and 2016. It is not that non-staples spending of any nature in Indonesia is not at work. For exam- Source: Emerging Consumer Survey 2017 ple, ownership of "two-wheelers" has risen from 75% to 89% since 2011. However, it is still only in the early stages of the discretionary theme playing out elsewhere, whereas China is beginning to follow the US trajectory seen in Figure 10. That notwith- standing, low GDP per capita countries such as India and Indonesia offer plenty of investment opportuni- ties if in other categories of spending and at differing price points. 10 _ Emerging Consumer Survey 2017
The emerging middle class is still on the move Figure 13 As well as tracking the changing nature of spend- Household income distribution (USD/month) ing, we have been following the changing demo- 350000 graphic and income profile of the consumer influ- encing this spending. Age has been a key theme 300000 and specifically the role of the young consumer as 250000 we have shown in previous studies. However, over- laying that has been the change in income distribu- 200000 tion in the emerging world – the theme of "the 150000 emerging middle class." With the benefit of knowing the prevailing 100000 household income of our respondents, the size of 50000 the family unit from which they come and factoring in the income structure by decile in these econo- 0 0-499 500-999 1000-1499 1500-1999 2000-2499 2500-2999 mies sourced from the World Bank, we can make an up-to-date estimate of the distribution of house- Mexico Turkey South Africa Russia Indonesia India China Brazil hold income across each country (note that we do make some adjustments to take into account the Source: World Bank, Emerging Consumer Survey 2017, Credit Suisse estimates limitations in our sampling in the representation of very low-income areas). The conclusion from this Figure 14 analysis in recent surveys has been that the emerg- ing consumer has been on the move. But is this still Household income distribution the case? 100% Having standardized incomes on a 2016 USD purchasing power parity (PPP) basis, Figure 14 90% builds up an aggregate income distribution curve 80% from our survey, overlaying each country. We 70% measure the number of households by income 60% band as per the income data provided by our 50% respondents. We have cut off the chart at a 40% monthly income level of USD 3,000, but we note, 30% however, that there is a considerable tail of house- 20% holds that stretch well beyond this income cut-off. 10% For simplicity of presentation, we have not included 0% this tail in the chart 0-499 500-999 1000-1499 1500-1999 2000-2499 2500-2999 While potentially stating the obvious, given the wide divergence of GDP per capita across our Mexico Turkey South Africa Russia Indonesia India China Brazil countries, the chart underlines how different the Source: World Bank, Emerging Consumer Survey 2017, Credit Suisse estimates potential emerging consumer end-markets are, and the relevance of the analysis on spending patterns above. For example, over 400 million households in Figure 15 our surveyhave monthly incomes in PPP terms Aggregated household income distribution below USD 1,000. In Figure 15, we compare distribution now with 350000 last year and the year two years before. The chart 300000 is continuing its move to the right. If we look at households in the USD 1,000–2,000 per month 250000 bracket, they have increased by 82 million in our 200000 surveyed countries in the last three years. Around 1.25 billion people in our survey countries now sit 150000 in this territory. Of course our survey does not replicate the emerging world as a whole, with 100000 sizable countries in Latin America and Africa 50000 notably absent. This would scale this story further. However, on the basis of what represents con- 0 0-499 500-999 1000-1499 1500-1999 2000-2499 sumption in end markets of four billion people, we remain confident that the building of a middle class 2013 2015 2016 with its changing consumption patterns continues. Source: World Bank, Emerging Consumer Survey 2017, Credit Suisse estimates Emerging Consumer Survey 2017_11
Figure 1 EM consumer through a macro lens EM8 consumer confidence (versus post 2010 range) 104 Alexander Redman, Arun Sai 102 To set alongside our feedback from the field, we provide 100 a snapshot of where the prevailing macro indicators for the emerging consumer sit for each of the eight countries 98 (EM8) in the survey. While our survey indicators compare 96 countries against each other, here we look at how each country stands versus its own post-2010 historical range 94 Brazil China India Indonesia Mexico Russia S Africa Turkey on six consumer focused metrics. We establish a score- Max Min -12m current card of relative strength. We also compare these country Source: OECD Main Economic Indicators, Credit Suisse research scores with those of a year ago. Note that we would not Figure 2 expect the rankings to mirror our survey scorecard earlier EM8 real retail sales growth (versus post 2010 range) given the differing methodology, although they do provide 30% a sense of domestic momentum. On this macro scorecard, China and Indonesia offer 20% the most robust consumer environment against their own 10% history ranked in first and second place, respectively, up 0% from second and fifth place last year. Turkey and Mexico -10% follow in third and fourth place, respectively, with the for- -20% mer—this year's largest score decliner—down from being -30% ranked top last year, while Mexico retains not only its Brazil China India Indonesia Mexico Russia S Africa Turkey ranking year-on-year, but almost exactly the same score. Max Min -12m current In fifth place comes India, down from third in 2016, while Source: Thomson Reuters, Credit Suisse research South Africa, Russia and Brazil retain their sixth, seventh Figure 3 and eighth positions in the rankings, respectively. EM8 real wage growth (versus post 2010 range) 20% 1. Consumer confidence 15% While the latest local consumer confidence surveys reveal that only China, India and Indonesia are at levels in the 10% more positive half of their post-2010 historical ranges, 5% there is nevertheless a significant year-on-year improve- 0% ment in confidence across the EM8 countries with the -5% notable exception of Mexico and Turkey (which under- -10% went significant reversals). Measured against their re- Brazil China India Indonesia Mexico Russia S Africa Turkey spective 7-year histories, China, Indonesia and India ap- Source: Oxford Economics, Credit Suisse research pear as the more optimistic surveys closest to their post- Figure 4 2010 highs, while consumer confidence in South Africa EM8 real interest rates (versus post 2010 range) languishes at the weaker end of its 7-year range. 8% 6% 2. Retail sales growth 4% Year-on-year real retail sales growth remained broadly 2% stable across five of the EM8 countries, while recording a 0% noteworthy increase of 8 p.p. in Russia (as the country -2% recovers from a consumer recession deeper than that -4% during the global financial crisis) and of 6 p.p. in Mexico -6% Brazil China India Indonesia Mexico Russia S Africa Turkey (the weakening of the currency has led to an appreciation Max Min -12m current of US dollar remittances in peso terms). The single Source: Central bank data, Credit Suisse research noticeable drop in the growth of real retail sales (by 6 Figure 5 p.p.) across the EM8 countries was in Turkey – mirroring the correction in confidence post the July 2016 at- EM8 private sector credit growth (versus post 2010 range) tempted coup. Brazil, Russia and Turkey are the only 40% three countries in the EM8 where year-on-year real retail 30% sales growth is in negative territory – although Brazil 20% posted only a modest 2 p.p. improvement from 2016. 10% 3. Wage growth 0% Wage growth (in year-on-year inflation-adjusted terms) is -10% positive across the EM8 countries – with the exception of Brazil China India Indonesia Mexico Russia S Africa Turkey Brazil (at –1.7%) – although for South Africa this is mar- Max Min -12m current ginal (just 0.4%). For China, India, Indonesia and Turkey, Source: BIS, Credit Suisse research 12 _Emerging Consumer Survey 2017
real wage growth remains at robust levels in the range of Figure 6 5.0% to 6.1%, with China leading the pack, albeit at the EM8 real house price growth (versus post 2010 range) lower end of its own 7-year range. Growth has main- 20% tained broadly stable levels (within 1.3 p.p.) for the EM8 10% group save Russia, which recorded a hefty 8.2 p.p. 0% acceleration to 0.6% from –7.6% in Q1 2016. -10% 4. Interest rates -20% There has been a considerable fluctuation in real interest rates across the EM8 group of countries over the past -30% Brazil China India Indonesia Mexico Russia S Africa Turkey year. Brazil (at 6.9%) and Russia (at 5.2%) have Max Min -12m current recorded real rate tightening of around 300 bp and 180 Source: BIS, Credit Suisse research bp, respectively, since last March – both on account of Figure 7 swift disinflation outpacing central bank easing. Despite Emerging market consumer heat map real rates for these two countries being now at the very top of their respective 7-year historical ranges – typically Real Real Real Real Priv. sec. Consumer retail house Average - anathema for consumption – there is ample scope for Country wage interest credit Average Direction confidence sales price 12m growth rates growth moderation in 2017. India and Mexico have also under- growth growth gone a tightening in real interest rates (both by around China 55% 70% 69% 79% 51% 58% 64% 49% ↑ Indonesia 67% 76% 58% 40% 13% 37% 49% 39% ↑ 100 bp) since last March – the latter case due to central Turkey 4% 14% 59% 89% 36% 75% 46% 63% ↓ bank measures to defend the peso. The only EM8 coun- ↔ Mexico 2% 80% 24% 27% 59% 73% 44% 43% try to have undergone a significant decline in real rates is India 75% 35% 56% 14% 20% 49% 42% 48% ↓ Indonesia (to 0.9%), although absolute levels for South South Africa 25% 35% 18% 50% 15% 19% 27% 36% ↓ Africa (0.4%), China (–1.0%) and Turkey (–2.1%) are Russia 18% 9% 22% 3% 8% 6% 11% 15% ↓ Brazil 34% 8% 6% 1% 2% 2% 9% 13% ↓ more stimulative. Source: OECD Main Economic Indicators, Thomson Reuters, Oxford Economics, Central bank 5. Private sector credit growth data, BIS, Credit Suisse research Only in Mexico among the EM8 has private sector credit growth noticeably accelerated over the past 12 months Emerging consumer macro scorecard to 17% year-on-year at the top of the country's 7-year We consolidate these six consumer metrics into a score- historical range and the highest among the EM8 group of card for the EM8 countries displayed as a heat map in countries. Mexico's credit to GDP of 42% is low for Figure 7. For each metric, we calculate the current per- emerging markets and responding to a November 2013 centile position from lowest to highest across the entire package of financial reforms targeted specifically at stim- eight country 7-year historical range. For real interest ulating credit growth across multiple sectors of the econ- rates (where a high number is indicative of consumer omy. In contrast, the pace of credit growth in Brazil, strain), we invert the percentile ranking. To achieve an Russia and Turkey slowed markedly since last March – all overall country score in the heat map, we calculate a with a deceleration of more than 10 p.p. which, in the simple average of the percentile ranks for the six metrics case of Brazil, has resulted in no credit expansion over for each country for the current situation and that from 12 the year and the lowest rate in the EM8. China, India and months ago. Indonesia have delivered respectable growth of 15%, At an average of 64%, China appears to have the most 9%, and 8%, respectively, but all toward the lower end of buoyant consumer environment among the EM8 countries. their post-2010 ranges. Moreover, it has improved year-on-year from an average- metric score of 49% last March. China scores particularly 6. House price growth well for growth in real retail sales and wages, together with At 6%, Turkey has registered the strongest year-on-year real interest rates. In second place, Indonesia, averaging real house price appreciation among the EM8 countries – 49%, has also recorded a year-on-year improvement from although this places price growth only mid-range for 39%, propelled by consumer confidence and real retail Turkey versus the past seven years, having slipped from sales growth. In third place, Turkey, averaging 46%, has 10% year-on-year 12 months ago. In stark contrast, dropped from last year's strongest average score of 63%, house prices in Brazil have depreciated by an alarming by far the largest annual decline among the EM8 group, 20% over the past 12 months in real terms, the largest while Mexico at 44% is flat on the year. India, South Africa, fall measured across the EM8 countries and at the ex- Russia and Brazil have all recorded year-on-year declines in treme lower end of Brazil's 7-year range. Russia (–12%) their average scores across the six metrics, with Brazil and and South Africa (–2%) have also recorded real house Russia retaining their positions as weakest and second price depreciation, but of a magnitude that is mid-range weakest on the emerging market consumer heat map, historically. Mexico (+5%) and China (+3%) have also respectively. The Brazilian consumer appears particularly posted robust real gains in house prices, the former right constrained by a mixture of high real interest rates, at the top of its post-2010 range, while house prices in unappealing real growth in wages and credit, and declining India and Indonesia were broadly unchanged. real house prices. Emerging Consumer Survey 2017_13
14_Emerging Consumer 14 _ Emerging Survey Consumer 2017 Survey 2017 Photo: istockphoto.com/lzf
Conscious living The results of this year's Emerging Consumer Survey confirm that the emerging middle class continues to expand and the pattern of consumer spending in the emerging world is chang- ing with it. Running through this change in consumption is a lifestyle change. Consumers across our surveyed emerging economies are starting to adopt a more conscious spending profile. This is apparent through a greater focus on skin care, good food, sportswear and using car-sharing services rather than owning vehicles. The brand implications cannot be underestimated and we highlight some of the types of companies that are most geared to these trends. Eugene Klerk Spending patterns change as income grows strength in growth in these categories that would be expected at different levels of GDP per capita As we highlighted in the previous chapter, the mix on the basis of our previous analysis. of products and services consumed changes sub- In countries such as India and Indonesia, demand stantially as income increases. Spending patterns growth is likely to be strongest for basic apparel, for consumers in emerging market (EM) countries food and beverages, and education services. On the with below-average income per capita tend, for other hand, in the case of countries with higher example, to be focused more on basic goods and disposable income such as China, Mexico, Turkey, services. As income levels rise, discretionary spending then kicks in. In Table 1 below, we dig Brazil and Russia, we expect demand for relatively deeper into specific categories of spending framed more expensive items such as tourism, credit in the context of this story. We show the relative services or beauty products to be stronger. Table 1 Growth potential in spending categories based on GDP per capita GDP per capita 2016E Growth potential Country High Medium Low Cereals Apparel Beverages Education India Two wheelers Meat Healthcare Consumer credit Below USD 2,000 Cars Beauty products PCs/laptops Tourism Apparel Beverages Healthcare Meat Cars/two-wheelers Consumer credit USD 2,000 – 5,000 Indonesia Cereals Tourism PCs Education South Africa Beverages Meat Cereals Mexico Cars Apparel Two wheelers USD 5,000 –10,000 Brazil PCs Healthcare China Beauty products Consumer credit Russia Tourism Education Cars Cereals Healthcare PCs Two wheelers USD 10,000 – 25,000 Turkey Tourism Beverages Meat Consumer credit Apparel Beauty products Source: Credit Suisse estimates, IMF Emerging Consumer Survey 2017_15
Health deteriorates as income grows a change in diet, together with a frequently ob- served less-active lifestyle (brought about to some Rising levels of disposable income may result in degree as economies shift from manufacturing to changes to spending behavior as described above. become more service focused) explains a large part However these have also contributed to undesirable of this phenomenon, in our view. secondary effects. More specifically, we observe With the exception of Mexico, where average that general health conditions appear to be worsen- BMI is already relatively high, we find that average ing as income levels increase. In our view, this topic BMI readings are likely to rise in all the countries is particularly relevant for key emerging economies, we surveyed if spending power increases further considering the potential strong increase in associ- and there are no significant lifestyle changes in ated healthcare costs. terms of health and physical fitness. The need to ensure that such changes are enacted becomes Consumers become bigger as income obvious when considering potential healthcare- increases related costs (both public and private). For example, For example, data from the World Bank and the the International Diabetes Federation estimates that World Health Organisation show that average Body the number of people suffering from Type-2 diabe- Mass Index (BMI) readings tend to increase as tes (often related to being overweight or obese) GDP per capita rises (Figure 1). A BMI reading might increase by around 50% from levels seen in above 25 suggests that a person is overweight, 2015 to reach 600 million by 2040. The main part while a reading above 30 indicates obesity. The of this increase is expected to occur in Asia, the combination of increased calorie intake through Middle East and Northern Africa (Figure 2). Figure 1 Average body mass index (BMI) increases as GBP per capita rises Average BMI 30 Kuwait 29 United States Egypt, Arab Rep. Mexico New Zealand 28 United Arab Emirates Chile Greece Australia Jordan Bahrain Peru Uruguay Fiji Saudi Arabia Germany 27 Cuba United Kingdom Malta Canada Colombia Israel South Africa Slovak Republic Austria Turkey Iran Cyprus Finland Tunisia Lebanon Brazil 26 Croatia Czech Republic Lesotho Serbia Bulgaria Hungary Portugal Spain Lithuania Sweden Russia Belgium Macedonia, FYR Mauritius Poland Italy Netherlands 25 Latvia Denmark Ireland Morocco Estonia France Kyrgyz Republic China Romania 24 Zimbabwe Thailand Ghana Malaysia 23 Philippines Pakistan Singapore Japan 22 Gambia Madagascar Indonesia India 21 Vietnam Eritrea 20 100 1000 10000 100000 GDP/Capita (USD) Source: WHO, World Bank, Credit Suisse Research 16 _ Emerging Consumer Survey 2017
Aging is set to add pressure on healthcare Figure 2 spending The number of people suffering from Type 2 diabetes might reach 600 million by 2040 Another factor that is likely to increase the pressure 250 on healthcare costs and thereby raise the potential for a (forced) change in consumer behavior is 200 +62m aging. Emerging markets are projected to age at approximately twiceas fas t as citizens in developed 150 markets. As a result, by 2035, the share of the +62m population aged 65 or older in countries such as 100 China and Russia should be similar to that in coun- +37m tries such as the UK and the USA (Figure 3), which 50 increases demand for healthcare services (although a much lower total spending power increases 0 pressure on governments to fund this). NA & South & MENA Europe South East Western Caribbean Central Asia Pacific In order to provide an estimate of the potential America healthcare costs that countries in our survey might 2013 2015 2035E 2040E face, we have run a simple scenario. Assuming that total healthcare costs increase to developed market Source: International Diabetes Federation, Credit Suisse Research levels (approximately 10% of GDP) and assuming average GDP growth rates of approximately 4%–5% for the next 15 years, we forecast that Figure 3 China, for example, could be facing healthcare Longevity in EMs is increasing, causing healthcare costs to rise costs of USD 2.3 trillion by 2030, up from USD 611 billion in 2015 (Figure 4). It is our belief that 35% Percentage of population aged 65+ (2035E) Bubble size proportional to size these costs are unlikely to be covered either of 2035E 65+ population Japan Germany 30% privately or publicly, which in our view increases the Korea likelihood that consumers will have to start leading 25% UK healthier lifestyles. China USA 20% Our healthcare team notes that these potential Russia challenges to healthcare provisions might already 15% Brazil Turkey be occurring. While they believe that a significant Malaysia 10% India opportunity remains within the emerging markets, Saudi Arabia they do highlight a projected slowing of the level of 5% pharma sales growth in emerging markets too. 0% This year, our survey reports year-on-year declines 0 10 20 30 40 50 60 in reported access to state healthcare in the key GDP per capita (2015, '000 USD PPP) markets of China, Brazil and Mexico. This highlights Middle East Europe Asia Americas Africa the continuing economic pressures in the Latin Source: Credit Suisse American countries and could underline increased healthcare cost sensitivity from the Chinese govern- ment over the last year. Findings from the survey Figure 4 align with slowing growth in EM sales reported by Total healthcare spending (USD bn) to grow quickly in a no- international EU Pharma for 2016. They are also change scenario further supported by IMS forecasts which project a 2500 18% 2288 slowing in growth of medicines sales in the EMs 16% particularly in China and Brazil. 2000 14% 12% 1500 10% 8% 1000 6% 611 502 500 4% 276 238 207 98 148 178 129 2% 94 72 39 49 28 25 0 0% China India Brazil Indonesia Russia Mexico Turkey Sth.Africa 2030E 2015 CAGR (r.h.s.) Source: World Bank, IMF, Credit Suisse Research Emerging Consumer Survey 2017_17
Figure 5 Are EM consumers becoming more conscious? Year-on-year change in car ownership (p.p.) Owing to the potential healthcare costs described 10 earlier, we believe that EM consumers might want to/have to adopt a more conscious lifestyle. We 8 use our survey to review how consumers feel about products and services related to environmental 6 awareness (e.g. car usage), nutrition, personal care 4 and more active lifestyles in order to judge whether a conscious lifestyle is being adopted. 2 0 Consumers may start buying only what they need -2 Owning a car is typically seen as a bad investment -4 decision considering the ticket size, strong depreci- ation and the on-average low usage (we estimate -6 Mexico Turkey South Russia Indonesia India China Brazil less than 5% of the time). Therefore, signs that Africa the trend in car ownership might be changing could 2016 2015 2014 be seen as an indicator that consumers are starting to change their appetites. This argument would become stronger in cases where, at the same time, Source: Emerging Consumer Survey 2017 consumers become more open to using car-sharing services such as Uber, Lyft, Didi Chuxing (formerly known as Didi Kuaidi) and Zipcar. While not fully conclusive, our survey data does show that growth in car penetration rates is starting Figure 6 to slow across a number of our surveyed countries. Share of consumers that expect to use car sharing schemes signifi- This is true for countries such as China, India and cantly or slightly more Mexico. At the same time, we also observe an increase in the share of consumers intending to use 25 car-sharing services more. In Brazil, for example, the share of consumers intending to use services like Uber rose from 4% in last year's survey to 20 21% this year. In China, a country with a competi- tive sharing market (e.g. Uber and Uber and Didi Chuxing), almost a quarter of the consumers 15 surveyed intend to use these services. Consumers are switching from “bad” to 10 “good” food A more conscious consumer should also imply that 5 the consumption of “bad” food products declines. External sources such as Nielsen's Global Health 0 and Ingredient Sentiment Survey (August 2016) Brazil China India Russia suggest that consumers across emerging countries are much more focused on what they eat than con- 2015 2016 sumers in developed markets. For example, almost 40% of consumers in the Asia-Pacific (APAC) Source: Emerging Consumer Survey 2017 region follow a low-fat diet (nearly twice the level seen in Europe or North America). While not as extreme, we also observe a higher uptake for low sugar and low-carbohydrate diets across Latin America, Africa and APAC than in Europe or North America. 18 _ Emerging Consumer Survey 2017
We reviewed our survey results to see if they also Figure 7 suggest that a more healthy approach is adopted by Percentage of respondents who say they follow a special diet that our consumers, which is indeed the case. For ex- limits or restricts specified foods or ingredients ample, consumption of beer, spirits and the use of 45% cigarettes is down year-on-year across most of the countries surveyed (Figure 8). At the same time, 40% we also notice that a majority of consumers in all 35% the countries with the exception of Russia have 30% started to switch from “less-healthy” or sugary products to “healthier” options (Figure 9). 25% 20% Increased focus on personal care 15% Another consumer product that may indicate 10% whether emerging consumers are becoming more 5% conscious about their lifestyles relates to demand 0% for personal and skin-care products. We note from Low Fat Sugar Conscious Low Carbohydrate Wheat/Gluten free the survey that a majority of consumers in all coun- Latam Asia Pacific Africa/MENA Europe Nth.America tries already buy these products. On a positive note, we find that this share of purchasing consum- Source: Nielsen, Global Health and Ingredient Sentiment Survey, Q1 2016 ers rose in five out of eight countries last year. In addition, the share of consumers that intend to spend more on personal and skin-care products Figure 8 this year rose in six out of eight countries. Year-on-year change in share of consumers who had bought these products in the past 3 months (%) 4 2 0 -2 -4 -6 -8 -10 -12 -14 Brazil China India Russia South Africa Turkey Mexico Beer Spirits Cigarettes Source: Emerging Consumer Survey 2017 Figure 9 Percentage of consumers eating less sugary or “non-healthy” products and eating “healthier” options 90 80 70 60 50 40 30 20 10 0 Brazil China India Indonesia Russia Turkey Mexico Source: Emerging Consumer Survey 2017 Emerging Consumer Survey 2017_19
Figure 10 Figure 11 Young consumers in China, Turkey and Mexico have …we observe the same change for the middle-aged con- reduced consumption of unhealthy products most over sumers in these countries. Russian consumers appear to the past 12 months… have a different lifestyle 18–29 year olds 56–65 year olds 6 10 Momentum 2016 vs 2015 Momentum 2016 vs 2015 India 4 Russia India Russia Brazil 2 5 0 0 -2 Mexico -4 Turkey China Turkey -5 -6 Turkey China China -8 Mexico Turkey -10 Turkey China -10 China China Mexico Mexico Turkey Mexico -12 -15 -14 Mexico -16 -20 0 10 20 30 40 50 60 70 0 10 20 30 40 50 60 Purchases in the last 3 months Purchases in the last 3 months Beer Cigarettes Spirits Beer Cigarettes Spirits Source: Emerging Consumer Survey 2017 Source: Emerging Consumer Survey 2017 When reviewing consumption patterns by age Our survey shows that the intention to spend more group, we find that the trend away from unhealthy on personal and skin-care products is broad-based, products appears to be most broad-based in China, which enhances our call on the conscious con- Mexico and Turkey. In addition, we also note that sumer. For example, the share of low-income con- this trend does not appear to be ”youth-led” as mo- sumers who have indicated a desire to spend more mentum among middle-aged consumers appears to has risen strongly over the past few years and is be as negative as that of the ”millennials” (Figures now similar to the share of high-income consumers. 10 and 11). Figure 12 Figure 13 Percentage of respondents who bought personal and skin- Percentage of respondents that intend to spend more on care products in the past 3 months personal and skin-care products 100 100 90 90 80 80 70 70 60 60 50 50 40 40 30 30 20 20 10 10 0 0 India South Brazil Turkey Russia China Mexico Indonesia India South China Turkey Indonesia Brazil Mexico Russia Africa Africa 2015 2016 2015 2016 Source: Emerging Consumer Survey 2017 Source: Emerging Consumer Survey 2017 20 _ Emerging Consumer Survey 2017
Figure 14 Figure 15 Percentage of respondents that intend to spend more Skin-care penetration and momentum in the last 3 on personal and skin-care products months: low income vs. high income consumers 50 20% 45 15% Mexico Turkey 40 Mexico 10% China 35 Russia Russia India 5% China South Africa 30 South Africa 0% 25 -5% 20 Indonesia Brazil -10% 15 -15% 10 -20% 5 Indonesia 0 -25% Low income Medium income High income 0% 20% 40% 60% 80% 100% 2013 2016 Low income High income Source: Emerging Consumer Survey 2017 Source: Emerging Consumer Survey 2017 Healthier through a more active lifestyle lifestyles might also be found through purchase behavior in terms of sportswear and indications of Finally, we also review whether consumers are whether consumers have started to exercise more. likely to start leading more active lifestyles. External The market for sportswear has indeed expanded indicators from sources such as market research aggressively over the past five years. While we company Euromonitor suggest that this is the case. would not necessarily attribute all of this growth to For example, consumption of sports drinks during consumers using sportswear to start exercising, we the past five years has been growing strongest do see this as additional “evidence” of a broader across most of the economies we surveyed (Figure trend toward a more conscious lifestyle. In this 16). Sport-nutrition consumption (e.g. protein prod- regard, data from Euromonitor (see charts below) ucts) has also grown very strongly for most of our not only shows that the market for sportswear is surveyed markets (Figure 17). The exceptions here growing most strongly across key emerging include Russia and South Africa, where total con- markets, but that the increase in sportswear spend- sumption has declined between 2011 and 2016. ing remains far stronger across global emerging Indications that consumers may be starting to lead markets than developed markets (Figure 18). more active and therefore healthier or conscious Figure 16 Figure 17 Change in consumption of sports drinks, 2016 vs. 2011: Change in total sales of sport nutrition, 2016 vs. 2011: India, Indonesia and China leading China and India lead, Russia weakest India China Indonesia United Kingdom China India South Africa USA Australia World USA Turkey World Germany Mexico Australia Switzerland Netherlands Sweden Indonesia Russia Finland Switzerland Turkey Sweden Denmark Italy Germany France France Spain Spain Denmark Brazil Mexico Finland Brazil Japan Japan Italy South Africa Netherlands Russia -100% -50% 0% 50% 100% 150% 200% 250% 300% -50% 0% 50% 100% 150% 200% 250% Source: Euromonitor, Credit Suisse research Source: Euromonitor, Credit Suisse research Emerging Consumer Survey 2017_21
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