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REPORT TO OUR COMMUNITY 2013-2014
North York General
is like this stained
glass window;
our community of
patients, health care
providers, donors and
volunteers create a
diverse human mosaic.
Each person adds to
the whole, and the
whole is beautiful.
Every Gift
is Making
a World
of Difference
NYGH at
a Glance
More than
400,000
patient visits
Almost
6,000
births
CONTENTS
More than
2 Message from the Presidents
120,000
Emergency and 4 Improving Facilities
Urgent Care visits 8 Research and Innovation
10 Education
Over
12 Technology and Equipment
40,000 16 The Vision Fund
surgeries
performed 18 Donor Programs
22 Tribute Program
Over 24 The Patient Experience
90,000 26 Community Events
patients served
through 28 Campaign Donor Listing
diagnostics 38 Campaign Update
and lab medicine 40 Board of Governors
REPORT TO OUR COMMUNITY 1
Message from
the Presidents
2 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE
ON BEHALF OF NORTH YORK GENERAL HOSPITAL
AND FOUNDATION , we are proud to present the 2013-2014 Report
to our Community, showcasing extraordinary results in our goal of making
a world of difference to North York General patients and their families.
This past year, both the Hospital and the Foundation succeeded
in reaching milestone achievements.
The Hospital continues to serve our growing and diverse community,
and this year is no different. Seeing over 400,000 patient visits, and more than
120,000 visits to the Charlotte and Lewis Steinberg Emergency and Urgent
Care Clinic, we remain one of the most visited emergency departments in
Canada. Despite this, we continue to have the lowest wait times for surgery,
the highest rating for patient safety and once again achieved a balanced
budget for the 11th year in a row.
The Foundation is proud to report that together we have reached 60 per cent
of our $150 million campaign goal and raised more than $90 million. The
Campaign is already making an impact on our patients and their families
through the purchase of new equipment, educational opportunities for staff,
renovations of our facilities and providing funding for our emerging priorities.
Thanks to the support of our community and the exceptional performance
of our investments, in this past year the Foundation has raised a total of
$19 million, which surpassed our budget expectation by almost 40 per cent
and made it the most successful year in the Foundation’s history. As a result,
we were able to grant a record-breaking total of $5.9 million to the Hospital
to fund key priorities.
Some highlights include welcoming Dr. Frank Sullivan to his appointment
as the Gordon F. Cheesbrough Research Chair in Family and Community
Medicine. This research chair is the first of its kind in Canada, and will help
continue to distinguish North York General as a global leader in practice-
based research. Thanks to the leadership of the Baruch and Weisz families,
the newly renovated Baruch/Weisz Outpatient Care Clinic will be open
and operational this summer to help reduce our patients’ length of stay on
inpatient units and alleviate the need for emergency visits. The continued
visionary support of Gulshan and Pyarali G. Nanji allowed for the purchase
of three new state-of-the-art CT scanners, one of which is the only one
of its kind in the province.
In this Report to our Community, we invite you to explore some
of the ways North York General continues to impact the cultural mosaic
of our community, and how your donations have made this possible.
Thank you for making a world of difference.
DR. TIM RUTLEDGE TERRY PURSELL
President and CEO President and CEO
North York General Hospital North York General Foundation
REPORT TO OUR COMMUNITY 3
IMPR OV IN G FACILITIES
“It was built with the vision
for our patients today
and for our future growth.”
– Kate Zimmerman, Clinical Team Manager
Listening to our Patients’ Needs
VISIONARY NEW OUTPATIENT CLINIC SET TO REVOLUTIONIZE
PATIENT CARE AT NORTH YORK GENERAL
For the patients at North York General, the renovation of the Medical Surgical
Clinic into the newly created Baruch/Weisz Outpatient Care Clinic is revolutionizing
the way outpatient care will be delivered. Designed with the input of Patient and Family
Advisors, the newly renovated space on the ground floor of the General site is flooded
with natural sunlight, making it a beautiful patient-friendly space.
Beyond just a physical improvement, the new Baruch/Weisz Outpatient Care Clinic
will consolidate the seven core functions of outpatient care: General Internal Medicine,
Acute Care Surgery, Chronic Obstructive Pulmonary Disease (COPD), Wound Care,
Geriatrics, Stroke Prevention and Day Medicine, into one multifunctional space to
improve the patient journey.
Chief of Medicine Dr. Phillip Shin knows firsthand how vital this clinic is to
reducing the inpatient length of stay and helping patients avoid visits to Emergency.
“Prior to the Medical Surgical Clinic, all patients with a diagnosis of a pulmonary
embolism were admitted, no exceptions,” says Dr. Shin. “Now I can start low-risk
patients on blood thinners in Emergency and discharge them to outpatient care for
reassessment in 48 hours, where they can be safely transitioned back to primary care.”
Responding to patient needs, the Baruch/Weisz Outpatient Care Clinic will have
extended hours in the evening and expanded clinics, giving it the capability to serve
a greater number of patients. “We need to meet the growing volumes and we need to
do it well,” says Kate Zimmerman, Clinical Team Manager, and that’s exactly what the
Baruch/Weisz Outpatient Care Clinic was built to do. “It wasn’t just built for today,” says
Zimmerman, “it was built with the vision for our future capacities and future growth.”
With this new dedicated clinic, we are consolidating space within the hospital
by freeing up inpatient space to be used more effectively, streamlining care to provide
a better patient experience and creating an open space with plenty of privacy and
a sense of comfort within the hospital setting.
4 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE
The Weisz Family Susan and Joseff Baruch Ron and Sharon Baruch
Amnon and Karen Baruch Danny and Shelley Baruch
It is thanks to the visionary support
of Eddie, Marilyn and Steven Weisz
and Susan, the late Joseff, Ron,
Sharon, Amnon, Karen, Danny and
Shelley Baruch, that this beautiful
new space is available for our patients
to receive the best outpatient care,
in the right place, at the right time.
The newly renovated Baruch / Weisz Outpatient Care Clinic was designed with the input of Patient and Family Advisors.
REPORT TO OUR COMMUNITY 5
an eating disorder.
plan during her recovery from
favourite part of her treatment
Creating pieces of art was Laura’s
One in five Canadians will experience some form
of mental illness in their lifetime and 86 per cent of
hospitalizations for mental illness in Canada occur in
community hospitals like North York General. It is thanks
to the visionary support of donors like RBC for investing
in mental health care that Phillips House will become
a reality to better support our community.
6 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE
IMPR OV ING FACILITIES
“Today, instead of resorting
to an eating disorder to
cope with negative feelings,
I find myself channeling
them through cooking.”
– Laura Fung, Former Patient
A Strong Voice for
Those Suffering in Silence
PHILLIPS HOUSE: THE FIRST FACILITY OF ITS KIND
At 16 years old, Laura Fung lost her mother to lupus at North York General Hospital.
Overwhelmed with the feeling of loss, she resorted to an eating disorder as a coping
mechanism. After 13 years of suffering, at the age of 29, Laura found the support
she needed to take back control of her life when the holistic approach of the mental
health program at North York General aided her full recovery.
“My eating disorder was once an escape — an escape from reality, an escape from
always having to be strong,” says Laura. “It allowed me to be weak for once, but it
became so severe that the effects were no longer an escape but a reality. I had developed
an addiction.”
“What people fail to understand about eating disorders is that it is an addiction and
an illness,” says Laura, “and social stigma prevents those suffering from seeking help.”
When Laura finally sought help, she had a team comprised of a psychologist, a
dietitian and two social workers dedicated to supporting her journey out of addiction.
The team provided one-to-one direction and counselling through the outpatient
program and Laura was able to make the changes she needed, while still maintaining
the positive aspects of her life.
To better support outpatients like Laura, North York General is re-imagining the
way mental health care is delivered and building the first mental health facility of its kind.
Through the renovations of the historic Phillips House estate, North York General will
amalgamate outpatient mental health services into one central location outside of the
traditional institutional setting and mitigate the social stigma that is a primary barrier
to accessing care.
Laura successfully completed the program in January 2014 and wishes to
channel her new positive outlook into being an advocate and a voice for those
suffering in silence with mental illness.
REPORT TO OUR COMMUNITY 7
R ES EA R CH A ND INNOVATION
“Practice-based research
doesn’t start in a petri dish.
It starts in our clinics and
at our patients’ bedsides.”
– Dr. Frank Sullivan, Gordon F. Cheesbrough Research Chair
Innovating Patient Care
THE FIRST RESEARCH CHAIR OF ITS KIND IN CANADA
By researching how we provide health care and how to improve it, North York
General is innovating patient care to save lives and enhance the quality of life for
millions of people in our community and beyond.
This study of health care is known as practice-based research. It doesn’t
start in a petri dish; it starts in our clinics and at the bedside, where information
is gathered and then studied to benefit our patients today and all Canadians
tomorrow. North York General is a leader in practice-based research, and we
are poised to become Canada’s first research-intensive community hospital.
The appointment of Scotland’s Dr. Frank Sullivan to the Gordon F. Cheesbrough
Research Chair in Family and Community Medicine is the first step in the evolution
of a bold research strategy at North York General that will enhance patient
care across the globe. The first research chair of its kind in Canada, Dr. Sullivan
will advance the study of how primary care clinics and hospitals can collaborate
to provide patients with the right care, at the right time, in the right place.
Dr. Sullivan has also been appointed Director of UTOPIAN (University
of Toronto Practice-Based Research Network), which links 14 teaching units,
four rural sites, and 38 teaching practices in primary care research. Dr. Sullivan
envisions our hospital as the nucleus of UTOPIAN, which will grow into one
of a few globally significant regional networks for practice-based research
in family and community medicine.
A leader and a champion of North York General,
Gordon F. Cheesbrough was just finishing his five-year
term as Chair of the Hospital’s Board of Governors
when he passed away suddenly after a short illness.
The research chair was named to honour Gord’s
extraordinary contributions and his belief in the value
of pursuing research at our hospital.
8 EVERY GIFT IS MAKING A WORLD OF DIFFERENCEDr. Frank Sullivan is leading research in Family and Community Medicine. In December, the Hospital finalized an unprecedented research partnership with Mount Sinai Hospital’s Schwartz/Reisman Emergency Medicine Institute that has paved the way for our second Research Chair to contribute nationally significant research about emergency care. As the Cheesbrough Research Chair, Dr. Frank Sullivan is conducting practice-based research to change the way care is delivered. REPORT TO OUR COMMUNITY 9
“I found the nursing staff
on 4 West exceptional.”
– Anne McGarry, Former Patient
North York General nurses learn about the tools in the Operating Rooms of the Future.
10 EVERY GIFT IS MAKING A WORLD OF DIFFERENCEEDUCATION
A Commitment to
Excellence in Patient Care
SUPPORTING OUR NURSES THROUGH EDUCATION
NOW AND IN THE FUTURE
When Anne McGarry arrived at the Branson site of North York
General for knee replacement surgery, she knew she was in good
hands. “The atmosphere was very comforting and the staff were
all friendly and approachable,” says McGarry.
Following her surgery, McGarry moved to the inpatient
unit on 4 West at the General site, and found the same level of
attentive care from the nursing staff attending to her recovery.
“After the surgery and during the remainder of my stay,
I found the nursing staff on 4 West exceptional” says McGarry.
“I noticed how all the nurses were quick to respond and very
kind and supportive.”
“I recall one nurse in particular, Sam Singh, helped me when
I was dealing with a pain crisis,” says McGarry. “She told me
later that she had only been nursing for a year, which was really
surprising, as she was wise beyond her years and so professional.”
North York General's highly qualified nurses deliver the
best possible patient- and family-centred care, but to stay at the
forefront of best practices, our nurses also need to participate
in continuing education. Investing in nursing education means
that our patients will always receive care from clinicians who are
up-to-date on the most advanced knowledge and techniques.
In May 2013, the Foundation presented education awards in
the areas of oncology, palliative care, paediatrics, neurology, stroke
and rehab, to eight nurses with a demonstrated commitment to
ongoing interprofessional development and excellence in patient
care. We are proud to provide our nurses with the resources to
pursue education, leadership and mentorship opportunities
to better assist our patients today and in
the years to come.
Thanks to the generosity of Anne and the
late Ivan Wiseman, The Anne and Ivan
Wiseman Endowment for Nursing Excellence
will help to ensure that our patients receive
the best care now, and in the future.
REPORT TO OUR COMMUNITY 11T ECHN OLOGY AND EQUIPMENT
“The whole experience
is much more comfortable
and less intimidating
for our patients.”
– Dr. Elizabeth LaMere, Chief Radiologist
Providing Our Patients with
the Best Technology Available
STATE-OF-THE-ART CT SCANNERS MAKE
NORTH YORK GENERAL THE PROVINCIAL LEADER
Each year, Dr. Elizabeth LaMere, Chief Radiologist and Medical Director of
Our state-of-the-art CT scanner provides clearer images faster while using less radiation.
Medical Imaging and her team help more than 200,000 patients who rely on
the comprehensive range of imaging services offered at North York General
to help ensure the right diagnosis, which leads to the right care at the right time.
North York General is proud to announce that three new CT scanners are
now in full operation to better help our patients. “These new scanners are
capable of producing 3D images faster and with up to 50 per cent less radiation,”
says Dr. LaMere. “This means that the other physicians and I are looking at more
detailed images, which helps us to make more accurate diagnoses and provide
the best possible treatment to our patients.”
Of the new machines, the one that is particularly exciting is our new Siemens
Somatom Flash scanner, the only CT scanner of its kind in Ontario and one of
only six across Canada. “With this new scanner, my team and I are able to scan
a patient from chest to pelvis in as little as 1.5 seconds,” says Dr. LaMere. These
faster scans mean less motion blurs, leading to clearer images and more accurate
diagnoses. “It also means our patients don’t need to hold their breath, as is
necessary with older machines, which makes the whole experience much more
comfortable and less intimidating.”
Thanks to the support of Gulshan and Pyarali G. Nanji, each of our new
state-of-the-art CT scanners has a different speciality focus. As a result, our
Gulshan and Pyarali G. Nanji Ultrasound, CT and Radiography Centre is now
better able to serve our growing patient population and continue providing
the right care at the right time to best serve our community.
12 EVERY GIFT IS MAKING A WORLD OF DIFFERENCEOUR VOLUNTEERS
Thank you to all the
members of Volunteer
Services across all three
sites of North York
General for your passion
and dedication towards
supporting the delivery
of high quality patient-
and family-centred care.
To date, Volunteer
Services has raised more
than $2 million towards
their $3 million pledge in
support of the Volunteer
Services Centre for
Medical Imaging.
Thanks to the visionary investment
of Gulshan and Pyarali G. Nanji,
North York General is able to
continue investing in the best
possible technology to help
our patients. With their generous
support, North York General
is the provincial leader in
medical imaging.
REPORT TO OUR COMMUNITY 13and monitoring of patients during surgery. Dr. Richard Bowry ensures the continued safety Thanks to the generous support of Rudy and Rita Koehler, North York General is setting a new standard for the highest level of safety and care during surgery. 14 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE
T ECHN OLOGY AND EQUIPMENT
“As one of the first hospitals
in Canada with a completely
integrated operating
room, we are setting the
new standard of care.”
– Dr. Richard Bowry, Chief of Anesthesia
The Highest Level
of Patient Safety
NORTH YORK GENERAL IS THE NATIONAL LEADER
IN DELIVERING THE SAFEST POSSIBLE CARE
North York General is setting the new standard for highest quality safety
and care with the installation of 14 leading-edge anesthesia delivery units.
Dr. Richard Bowry, Chief of Anesthesia at North York General, is
particularly excited about the installation of state-of-the-art anesthesia work
stations in all 12 operating rooms and in Labour and Delivery to deliver safe
anesthesia to mothers during the delivery of their newborn child.
“By having this advanced technology, we are now in a position where our
patients are completely monitored from the moment they enter the operating
room suite to the time they leave for recovery,” says Dr. Bowry. This continuous
connection to one portable machine allows our patients to receive constant
and consistent monitoring without changing between stationary machines,
which is the current standard practice in most Canadian hospitals.
As one of the first hospitals in Canada to have a completely integrated
operating room, North York General is setting the new standard of care.
These new units have the unique integration of state-of-the-art ventilation
therapy, usually found in Intensive Care Units, combined with comprehensive
monitoring that automatically generates an accurate patient chart. Our
physicians are now able to place even more focus on providing the best possible
patient- and family-centred care. “The benefit of the built-in ventilator,”
says Dr. Bowry, “is that it allows us to care better for patients with complex
lung disease and provide safer anesthetics for patients with critical illness.”
REPORT TO OUR COMMUNITY 15T HE
R IBU
VTISEION
PR OGRAM
F UND / PLANNED GIVING
An Investment
in Our Patients
THE VALUE OF HAVING A VISION
As an anesthesiologist at North York General, Dr. Kuldip
Minhas has the unique opportunity to work with a variety
of different departments and areas of care and can see
firsthand the way that donations make an impact on
all areas of the hospital. As a physician, Dr. Minhas is
serving his community, but wanted to do more. “I feel
that you should always give back to your community,”
says Dr. Minhas. “I’m in the situation where I can help
other people and I love being able to do that.”
When it came time for Dr. Minhas and his wife Inder
to make a donation to North York General, they chose
to donate to the Vision Fund and make the funds available
to the areas of greatest need in the hospital. “Funding
is always necessary,” says Dr. Minhas, “and this way the
funds can be used when and where they’re needed most.”
Thanks to the generosity of donors
like Dr. Kuldip and Mrs. Inder Minhas
who support the Vision Fund, in
2013 North York General was able
to purchase vital equipment.
A second ultrasound machine
for our BMO Financial Group Breast
Diagnostic Centre will help provide
800 more ultrasound exams and 200
biopsies every year; and new surgical
cameras, heart monitors, physiotherapy
equipment and many other items that
help to ensure exceptional care were
all made possible by the generosity
of our donors.
16 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE“The funds can
be used when
and where
they’re needed.”
– Dr. Minhas, Physician and Donor
800 more ultrasounds and 200 more biopsies annually.
A second ultrasound machine in the BDC will provide
REPORT TO OUR COMMUNITY 1718 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE
PHY S ICIANS’ CAMPAIGN
Putting our Patients First
CHIEF OF MEDICINE, DR. PHILLIP SHIN, KNOWS
WHAT IT TAKES TO DELIVER THE BEST POSSIBLE CARE
Dr. Phillip Shin believes in continually improving the highest quality care.
When Dr. Phillip Shin became the Chief of Medicine in July 2013, he assumed the
leadership of the largest department at North York General. Fifty per cent of all
inpatient beds are part of the Medicine Program, and 65 per cent of all patients admitted
through the Charlotte and Lewis Steinberg Emergency flow into the Medicine Program.
As the new leader of the largest program at North York General, Dr. Shin truly
believes in continually providing the highest quality patient- and family-centred
care to each patient who comes through our doors. “I’ve most enjoyed the ability
to develop and participate in key initiatives that improve the quality of patient care
at North York General,” says Dr. Shin. “I’ve also realized that my administrative
positions can make just as much of a positive impact on patients as my clinical roles.”
Dr. Shin’s impact on our patients is set to expand even further with the upcoming
redevelopment of the 7th and 8th floors for the creation of the Steinberg Family Acute
Care Unit. Providing additional space for patients, this new unit will help to reduce
bed wait-times and improve access to immediate quality care in one of the most
visited emergency departments in Canada.
Beyond the high quality care he provides each day, Dr. Shin knows that a strong
impact can come from behind the scenes. As a donor to the Physicians’ Campaign,
Dr. Shin’s impact can stretch outside of his own department and reach the whole
North York General community.
“Strong campaign support from the physicians in the Hospital shows the
dedication we have to ensuring we deliver the best possible care for our patients,”
says Dr. Shin. It is the leadership and commitment of our physicians that inspires
others in our community to give back.
The engagement of physicians in our annual Physicians’ Campaign reinforces
the Hospital’s strong culture of philanthropy. Under the leadership of Co-Chairs
Dr. Everton Gooden and Dr. David White in 2013, 100 per cent of departments
participated in the Campaign, raising over $274,000. To date for this Campaign,
the widespread support from the physicians has raised over $2 million to support
North York General.
Thanks to the ongoing support of Charlotte
and Lewis Steinberg, the redevelopment
of the 7th and 8th floors is under way to
create the Steinberg Family Acute Care Unit.
Providing 36 new private rooms that can be
converted into isolation rooms, this new unit
will improve patient safety by ensuring
our staff have more facilities to better
handle infectious diseases and reduce
the risk of contagion.
REPORT TO OUR COMMUNITY 19ANNUAL FUND
A New Tradition
JODY, JONATHA N, RYDER, TOMMY AND MASON
CELEBRATE AND GIVE BACK
Last year, fraternal twins Tommy and Mason surprised their parents Jody and
Today the boys are happy and healthy at home with their family.
Tommy and Mason Yoken in the Tippet Foundation Neonatal Intensive Care Unit.
Jonathan Yoken by arriving six weeks early. Weighing only 4.5lbs and 3.5lbs, the
boys spent the first few weeks of their lives in the Tippet Foundation Neonatal
Intensive Care Unit (NICU) until they were strong enough to go home.
A year later, both the boys are healthy, happy and full of energy. “Having three
small children, our life is pretty chaotic,” says Jody, “but it’s that good chaos that
comes from knowing your children are healthy and full of life.”
In honour of the twins first birthday, Jody and Jonathan decided to celebrate
in a different way, and in lieu of gifts requested that a donation be made to support
the NICU. “We’ve gone through this experience,” says Jody, “and we know what
it means to have a premie in the NICU. We feel compelled to perpetuate our good
experiences and give back.”
With the support of friends and family, Jody raised a total of $672 through the
fundraising platform, ECHOage. “We want to continue this tradition each year,”
says Jody. “This is an important value to instill in our children and we look forward
to the time when they can understand the importance of giving back to those
who helped them in the past.”
Each year, North York General receives support from thousands of annual
and monthly donors to support the vital services our community relies on.
It is only from the support of these generous gifts that we are able to accomplish
our goal of providing the best in patient- and family-centred care.
“You never know when you’re going to need the hospital,”
says Jody. “With luck,
you’ll never need it, but
it’s wonderful to know
that excellent care
is there if you do.”
20 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE“We feel compelled to perpetuate
our good experiences and give back.”
– Jody Yoken, Patient and Donor
North York General is the second busiest
birthing centre in Ontario, delivering
almost 6,000 babies annually. Our
Maternal Newborn Program provides
care throughout the full pregnancy,
from prenatal screening through labour
and birth, to the postpartum experience.
Each year, thousands of mothers like Jody
rely on the expert skills of our physicians,
nurses and staff to help their families.
REPORT TO OUR COMMUNITY 21T R IBU T E PR OGRAM
A Lasting Legacy for
Our Strongest Advocate
PATRICIA MACKEY PATIENT- AND FAMILY-CENTRED CARE EDUCATIONAL AWARD
As both a patient and volunteer, Patricia Mackey knew that delivering the right care at
the right time could make a world of difference to patients and their families. Through her
own treatment for breast cancer, Pat had nothing but praise for the care she received from
the highly skilled physicians and staff at North York General.
Pat thought so highly of the hospital that she chose to bring her enthusiasm and sincerity
to the volunteer role of Patient and Family Advisor on the North York General Patient and
Family Advisory Council. North York General is the first hospital in the GTA to introduce
this formal advisory committee, and it’s thanks to volunteers like Pat that the Hospital
is able to evaluate services and policies from the perspective of patients and caregivers and
implement effective changes.
Pat was passionate about enhancing the hospital experience for patients and their families.
It is with this passion in mind that The Patricia Mackey Patient- and Family-Centred Care
Educational Award was established in Pat’s honour, following her passing in February 2014
from breast cancer.
One of the few awards in Canada that emphasises the importance of advancing the mission
of patient- and family-centred care, this educational award is a fitting tribute to a woman
who dedicated so much of herself to thinking of others.
22 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE“The sense of
kindness and
grace at that
hospital is not
to be believed.”
– The late Patricia Mackey, Patient
Thanks to the generosity of Pat’s family and
friends, this tribute fund has raised almost
$90,000 to support North York General’s
care providers in advancing and sharing their
knowledge about patient- and family-centred
care and pursuing related professional
development opportunities.
REPORT TO OUR COMMUNITY 23T HE PAT IEN T EXPERIENCE
Starting the
Conversation about
Emergency Care
THE PATIENT EXPERIENCE
JOURNEY PROGRAM
Ana Bector was born at North York General , and
it’s also the hospital that saved her life after a sudden
debilitating headache caused her to black out while
driving, sending her car into a tree. Thankfully,
no one else was injured and fast-acting witnesses
had already called for an ambulance by the time
Ana regained consciousness and was rushed
to the Charlotte and Lewis Steinberg Emergency.
“Every single person in Emergency was
incredible,” says Ana. “All the staff I met took
the time to explain what was happening and
make friendly conversation to distract from my
discomfort and fear. They were also very honest
in the most compassionate and sensitive way.”
The Emergency Team at North York General
strives to make this experience commonplace for
all patients in the Charlotte and Lewis Steinberg
Emergency through the innovative Patient
Experience Journey training program. Developed
and piloted by North York General Emergency
staff, the course focuses on teaching the team to
dedicate more time to having conversations with
Emergency patients at all points of care and to
consider more than just their physical symptoms
when identifying ways to improve their comfort.
“This initiative is about changing the culture
of emergency care,” says Andrea Ennis, Clinical
Team Manager. “It’s about listening and
responding to what every single patient needs
for the best possible experience.”
To date, no other hospital has implemented
this type of program into emergency care. Says
Ennis proudly, “This is where emergency care
needs to go within the next few years, and North
York General is starting the conversation.”
24 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE“It’s about
listening and
responding
to what every
single patient
needs for the
best possible
experience.”
– Andrea Ennis, Clinical Team Manager
Thanks to the generous
The Patient Experience Journey is changing the culture of Emergency care.
support of Alan and
Michelle Abrams, the
Patient Experience
Journey is now set to
expand beyond the
original pilot program,
and 150 Emergency staff
will complete the one-day
training course at NYGH.
The Emergency staff
members who completed
the first training session
have already observed
a notable improvement
in their patients’ overall
satisfaction.
25COMMU N IT Y EVENTS
Heart
of Fashion
n On November 2, 2013, North
York General re-launched our
legendary signature event, HEART
OF FASHION. We welcomed
500 guests to an elegant marquee
at Shops at Don Mills for the
fusion of food, fashion and live
entertainment, with Canadian
fashion icon Jeanne Beker hosting
a sophisticated and sexy fashion
show featuring Canadian designers
and Shops at Don Mills retailers. OrthoWalk
n THE 5TH ANNUAL ORTHOWALK took place on Sunday,
Under the leadership of Event
Chair Holly Miklas and the whole
Advisory Council, Heart of Fashion June 5, 2013 and for the first time in the event’s five-year
raised over $650,000 in support history, it was held on the grounds of North York General
of transforming Phillips House Hospital. Presented by Scotiabank, this family-friendly event
into the first facility of its kind saw more than 250 people being led by a bagpiper through
for outpatient mental health the beautiful gardens overlooking the East Don River and
care. We are deeply grateful to through the RioCan Terrace.
BMO Financial Group for their Co-chaired by Dr. Ted Rumble and Dr. Maurice Bent,
support as presenting sponsor. the annual OrthoWalk supports the Orthopaedic Program
at North York General and helps to fund the purchase of
much needed equipment to continue providing innovative
and compassionate orthopaedic care. Thank you to all
our participants, their supporters and our loyal sponsors
for making the 2013 OrthoWalk the most successful in the
event’s history and helping us to raise nearly $110,000
to keep our community in motion.
26 EVERY GIFT IS MAKING A WORLD OF DIFFERENCEThird Party Events
The most special events are when our community
comes together in support of the patient- and
family-centred care at North York General.
n Vice Chair of the Foundation Board of
Governors, Mitch Frazer, wanted to do something
special for his mother’s 70th birthday, and a
party just would not do. After her diagnosis
with Parkinson’s disease, Mitch wanted to make
a world of difference for all those suffering from
the degenerative disease, and so in May 2013
he organized GITTA’S RACE in support of the
North York Parkinson’s Program at North York General.
With a goal of $50,000, the Frazers and their
Masters Golf supporters raised almost $60,000 to help
those with Parkinson’s lead an active life.
Tournament n In June 2013, Slavens and Associates Real
n Celebrating its 23rd anniversary,
Estate Inc. hosted the fourth annual SLAVENS
GIVES BACK in support of the BMO Financial
the NORTH YORK MASTERS GOLF
Group Breast Diagnostic Centre at North York
TOURNAMENT is the longest-running
General. Featuring an evening of entertainment,
charity golf tournament and has raised
a silent auction, mystery bags and more, this
almost $4 million to support cancer
event is an annual pleasure to attend. Raising
care and the Freeman Centre for
over $15,000, Slavens is giving back in the
the Advancement of Palliative Care
best way possible.
n In October, more than 50 members of our
at North York General.
Hosted on the tranquil green of
Donalda Club’s private golf course, community formed the North York Generals
the 2013 North York Masters Golf and completed the SCOTIABANK TORONTO
Tournament raised $270,000. Thank WATERFRONT MARATHON, collectively more
you to the North York Masters Golf than doubling their fundraising goal by raising
Committee, all of the golfers, sponsors, over $23,000 in support of vital needs at North
volunteers and the staff of the Donalda York General. Top fundraiser Jody Yoken raised
Club for another successful year. over $7,000 for the hospital that helped her
family. Thank you to Jody, and to all the marathon,
half-marathon and 5K runners and fundraisers.
n Holly Miklas was not content to just be the
chair of our legendary Heart of Fashion signature
event, but wanted to give back by initiating her
own special event. On February 9, 2014 guests
were invited to an exclusive evening of private
shopping at Holt Renfrew Yorkdale for SHOP
WITH HOLLY AT HOLT RENFREW. The evening
was a resounding success and raised nearly
$25,000 to support our Maternal Newborn
Program. North York General is Ontario’s
second busiest birthing centre, with almost
6,000 babies delivered each year. Proceeds from
this evening will go towards critical leading-edge
equipment to provide the best possible care
for our tiniest patients.
REPORT TO OUR COMMUNITY 27CA MPA IGN D ONORS AND SUPPORTERS
North York General
gratefully acknowledges
all of our donors for
their generous support.
THE FOLLOWING Gerda and John Glenn NYGH Emergency Services
DONORS HAVE Hagler/Wine Families Program
MADE GIFTS Rudy and Rita Koehler Pfizer Canada Inc.
AND PLEDGES Sheila P. McGillivray PSV Investments Limited
OF $1,000 OR Beverly and Wayne McLeod RioCan Real Estate Investment
Dr. Kuldip and Inder Minhas Trust
MORE IN SUPPORT
Dr. Nicholas and Scotiabank Group
OF THE CAMPAIGN Shoppers Drug Mart
Michelle Pairaudeau
FOR NORTH YORK Gilbert, Elisa, Robert and Shops at Don Mills
GENERAL. Barbara Palter Biomet Canada, Inc.
Rosiak Family TD Bank Group
$10,000,000 + Dr. Roland and Norma Salvas Browning Watt Foundation
Charlotte and Lewis Steinberg Savlov Family Frank Gerstein Charitable
& Family Eric and Garian Sellors Foundation
Dr. Noelle Grace and the United Way of Greater Toronto
$1,000,000 TO $9,999,999 Shohet Family York Radiology Consultants
Baruch and Weisz Families/ Howard Sokolowski and
Paradise Developments Inc. Senator Linda Frum $10,000 TO $99,999
Freeman Family Joseph and Antoinette Sorbara Bonnie and William Adamson
Gulshan and Pyarali G. Nanji Chris Tambakis and Addorisio Family
Louise and James Temerty Rebecca Leigh Louis and Gianna Aldrovandi
John and Josie Watson Torokvei Family & Family
Graham and Gale Wright Anneliese Viveiros Anderson Family
1 Anonymous donor Laurel and Kirsten Ward Bob Antoniou
Anne and Ivan Wiseman Saiid and Fereshteh Assefi
Imperial Order Daughters
2 Anonymous donors Eric Au-Yeung
of the Empire
NYGH Volunteer Services Blair Franklin Capital Maja Barnard
RBC Foundation Partners Inc. Dr. David and Rachel Baron
BMO Financial Group John and Betty Barrons
CIBC Sonja Bata
$100,000 TO $999,999
Alan and Michelle Abrams Caritate Foundation Karon C. Bales and
Concord Adex Developments Charles E. Beall
Brad and Kathy Badeau
Corp. Royston Beauvais
Karen and Bill Barnett
Edwards Charitable Foundation Dr. Maurice and Patricia Bent
Ron, Sharon, Danny, Shelley,
Amnon, Karen, & Joseff Fast Foundation Dr. Glenn and Shayla Berall
and Susan Baruch Fran and Edmund Clark & Family
Bobbi Benson and Chris Ford Foundation Francine P. Blackburn
Joseph and Laurissa Canavan McLean Budden Ltd. Leonard and Felicie Blatt
Gordon and Kim Cheesbrough Missionary Health Institute Ruth M. Boothby
Scott Lung Choy Chen Incorporated Jennifer Bowman and
and Family Nelson Arthur Hyland Jim Maclean
Samuel and Heather Elfassy Foundation Dr. Richard Bowry
Ronald and Mildred English NexJ Systems Inc. Arnold Brenner
28 EVERY GIFT IS MAKING A WORLD OF DIFFERENCEHelen M. Broadbridge
Dr. Robert and Carol Brock
Jennifer Bronsema and
Bill Reynolds
Donald and Hoda Brooke Karen and Bobbie Leung
Dr. Adrian Brown and Norman and Lorraine Levine
Tracey Goldfinch & Family
Drs. Stephen and Mijin Brown Winnie P. Li
Gerard Buckley and Geoffrey and Anne Gouinlock Murray and Marilyn MacKenzie
Mary MacDonald Elyse Graff McKittrick and Michael Mackey
Dr. Roger J. Buckley Bob McKittrick Shamshad R. Madhok
Wendy and David Bunston Dahra Granovsky and Mannik Family
Luz R. Carangal Dr. Richard Allen Michael Mansour
John and Kerry M. Carmichael Dr. Peter and Ruth Grant Dr. Mary and Peter MacDonald
Lola I. Carr Steven and Mindi Green Marion L. McMahon
Manson and Dorothy Caterson Dr. Michelle Greiver and Keith and Daphne McMullan
Carlos and May Chan Stephen Wolinsky Daniel and Cindy McPhee
Deborah and Murray Chant Yin Cai Guo Dr. Donna I. McRitchie
Irene T. Cheng John and Heather Harbinson Menkes Family
Dr. Wai Ming Cheung and Donald and Marie E. Harris Ken Metrick
Rebecca Cheung Susan Hawkins Israel H. Mida and Laura Walsh
Lilian Chin-Mason Arden R. Haynes Alexander Milic
Peter Chiu Henry Family Marjorie I. Miller
Harry Chong and Joyce Chong Dr. Jennifer Hibberd and Marianne and Sandy Miller
David and Valerie Christie Kees Van Winters Shirley Miller
Poling and Joseph Chu Lois and Norman Hill Mitchell Siebert Family
Cathy Ciccolini and Mabel Ho Gaelen Morphet
George Ioannides Wanda Ho and Thomas Pladsen Charles and Lani Moses
Peter and Catherine Clark Dr. Man Fan and Desiree Ho Edna and Paul Munger
Robert and Flory Cohen Dr. Brian F. Hoffman and Dr. Bernd and Susan Neu
Mitchell Cohen Margie Hunter-Hoffman
James Nicol and Christine Milne
Gary E. Cotton Hollister Family
Triantafillos Nistas
Mary and George Crothers David and Judy Holmes
Garnet and Mary Nix
D’Angela Family Joan M. Hood
J. and B. Nunes-Vaz
Lorna L. Dean Suzanne M. Hoy
Catherine Nursey
D.H. Domelle Irwin Igra and Joanne Shinwell
Paul and Christine Oliver
Isobel and George Domelle John and Tracey Ing
Sydney J. Osterman
Drs. Nancy Down and Kristian and Margaret Isberg
Lou and Jennifer Pagnutti
Ian Soutter Norman and Gloria Jacobs
Heather and Ian Palm
Peter and Ginny Dymott Edna M. Jarrett
Rocco and Rene Pantalone
Mary Clare and Wynand Dr. David and Natalie Kaplan
D.J. and E. Parrish
Egberts Gabriel R. Kasnakian
Dr. James and Victoria Parrish
Ricky and Yvonne Fan Tim and Cassie Kastelic
Elaine and Dr. James Paterson
Terry and Peter Farmer Dr. Kevin Katz and
Peter R. Paterson
Drs. Stan and Faith Feinberg Dr. Heather Reich
Prashant and Geeta Pathak
Goldie Feldman Ross L. and Ann E. Kennedy
Dee Patterson and Tony Gaffney
Dr. Shim and Vivian Felsen Warren and Debbie Kimel
& Family
Barry and Fiona Francis Knapp Laframboise Family
Jim Pattison
Mitch, Leslie, Joshua and Kololian Family
Suzanne Pavelick and Family
Jordan Frazer Susan Kornhauser
Murray and Marilyn Perelman
Dr. Risa Freeman and Harris Krofchick and Michelle
Perkell Family
Evan Wayne & Family Tobin-Krofchick
Ingrid Perry
Harvey and Leah Fruitman Yik Cheung Kwok
Dr. Dieu H. Pham and Family
Chuntao Gao Fanny CW Kwong and
Christopher WM Choi Duncan and Joyce Phillips
Eileen and Bob Gaspirc
Dr. Elyse G. Lackie Stephen Pilling
& Family
Dr. Elizabeth and William LaMere Rose Pirri
Sara Gelgor and
Jeffrey Goldman Grace Lau Posluns Family
William H. Gleed & Family Dr. Sabrina K. Lee and Bruce Power
Barbara Goldring Nick Li Wan Po David W. Pretty
Drs. Everton Gooden and Terry Pursell
Nicole Isaac Drs. Val and Anita Rachlis
REPORT TO OUR COMMUNITY 29CA MPA IGN D ONORS AND SUPPORTERS
Sylvia Whiteside
Leonard and Gilda Whyne
C. Michele Wilson
Florence and Milton Winberg
Ronna Winkler Foresters
Sheila Wolf Gluskin Sheff + Associates Inc.
Jean M. Radford Corinne Wong and Jay Pon Hudson’s Bay Company
Gertrude V. Redfern May Wong Hepburn Engineering Inc.
Peter Riggin and Alexandra Luby Shun Wai Woo Hoffman Psychiatric Services Inc.
Drs. Daryl Roitman and John and Hedda Young Humphrey Funeral Home
Rosalie Steinberg & Family Dr. Renat Reubeni-Zaltz and Imperial Oil Limited
Bruce and Lisa Rothney Peter Zaltz Industrial Alliance Insurance
Dr. Edward Rumble and Rena Zolty and Financial Services Inc.
Rona Gray 21 Anonymous donors Invesco Trimark
Dr. Tim and Cathy Rutledge J.P. Bickell Foundation
Marvin A. and Victoria Sadowski AGF Management Limited Rexall Family of Pharmacies
Linda Sakamoto Agora Communication Kiwanis Club of North York
Seema and Dr. Arun Sayal The Latner Family Foundation Knightsbridge Human Capital
Andy and Barbara Scace Alcon Canada Inc. Management
Dr. Petra Schiller and Family Alterra Capital Holdings The KPMG Foundation
David and Lindsey Schlesinger Limited Lightning Graphics
Victoria M. Seidel Anndale Properties Limited M&B Acquisition Incorporated
Chris R. Seip and Marlies Bales Beall LLP Mabel Kniseley Nurses’
Smeets-Seip Best Choice Express & Delivery Endowment Foundation
Marjorie J. Sharpe Blake, Cassels & Graydon LLP MacKenzie Financial
Dr. Ralph Shaw and June Shaw The Blankenstein Family Corporation
Drs. Phil Shin and Angie Hong Foundation Masters Insurance Limited
Dr. Paul and Piera Shuen Borden Ladner Gervais LLP Mawer Investment
& Family Canada Chinese Computer Management Ltd
Peter and Cathie Singer Association Charitable Midland Metals International Inc.
Robert and Mary-Susanne Singer Foundation Morrison Financial Services
Margaret Sisley Canadian Mortgage Capital Limited
Corporation Northwest Healthcare
Glenn and Lisa Smith
Canadian Orthopaedic Properties
Marisa and Edward Sorbara
Foundation Novartis Canada
& Family
Canadian Tire NYGH – Medical Staff
Brian J. Steck and Family
Canadian Tire Eglinton at Association
George and Elyse Strathy
Warden PricewaterhouseCoopers LLP
Dr. Martin Strauss
Canadian Tire Sheppard Procter & Gamble
William Gary Stubbins and Provost
Hanford H. Tang Ken Morrison & R.V. Anderson
CBC Sports Associates Limited
Dr. Russell Tanzer and Cedar Valley Holdings Inc.
Kathy Tanzer & Family Royal Bank of Canada
Charles F. Fell Charitable Trust Royal LePage Signature Realty
Allan and Shirley Taylor
City Buick Chevrolet Cadillac sanofi aventis
Brian and Cheryl Thibideau GMC Ltd.
Elizabeth and Lorne Van Vliet Shoppers Drug Mart –
Colliers Macaulay Nicolls Inc. Si-Ho Michael Wong
Laura D. Vandervoort Morrison A Compass Group
Lou Vigoda Shoppers Drug Mart –
Canada Company Fairview Mall
Mary and Bill Walker Conam Charitable Foundation Shoppers Drug Mart Life
Glenn M. Wallace Brian G. Mathieu CST Foundation
Thomas J. Ward Consultants Inc. Slavens and Associates
Ted Wheatley and Del Metals Real Estate Inc.
Monique Giroux Deloitte & Touche LLP Sorbara Group
Drs. David White and Fraser Milner Casgrain LLP Strategic Charitable Giving
June Carroll Dr. Scholl Foundation Foundation
F. K. Morrow Foundation
Firenza Plumbing & Heating Ltd.
30 EVERY GIFT IS MAKING A WORLD OF DIFFERENCESuncor Energy Inc.
Tat Yuen Development Co. Ltd.
The Barnes Family Charitable
Foundation
The Benjamin Foundation S. Ruth Browne
The Burger Cellar William B. Bryck
The Cadillac Fairview Frank C. Buckley
Corporation Limited Valerie A. Armstrong Gloria Buckley
The Carol Sharyn Tanenbaum Susan E. Arnold Edmund Bui
Family Foundation Marjory Arnott Ronald and Fran Bull
The Dan Family Foundation Tania T. Au Roger Bullock
The DATA Group of Companies Henry K. Au Peter L. Burgess
The Dominion of Canada George Auburn Drs. Emory Burke and
General Insurance Company Robert J. Auld Rosanna Honig
The Evald Torokvei Foundation Audrey C. Babb Angela M. Burley and
The Hearst Corporation Rajesh Babber John Bech-Hansen
The Henry White Kinnear Dr. Stephen R. Baker Maryska Bushnell
Foundation Thomas B. and Donna M. Baker Viola Butler
The Hylcan Foundation Sam Baldassarre Xu Hui Cai
Jewish Foundation of Greater Ernest Balmer Sarah B. Cameron
Toronto John R. Baragar James J. Campbell
The Lawrence and Judith Lesma Bartley Clifford A. Campbell
Tanenbaum Family Dr. Thomas F. Baskett Martin and Fran Caplan
Foundation Sydney Cargman
Larry A. Bates
The Roth Family Charitable Constance Carmichael
Kingston J. Beamish
Foundation Andrea B. Carthew
Dr. Hanelle M. Bedford
The Royal Canadian Legion – Tim W. Casgrain
General Wingate Branch 256 Dr. Lindsay A. Belch
Gilbert S. Bennett Linda Chak
The Sam Sorbara Charitable
Gary E. Benwell Linda and Eric Chan
Foundation
Alex, Andrea and Pamela Wai-To Chan
Thomas, Large & Singer Inc.
Bernstein William Chan
Toronto Interchurch
Badminton Fraser Berrill Florence Chan
Torys LLP Dilip Bhattacharyya Charles Chan
UBS Global Asset Management Alan and Helen Billing Cyril Chan
(Canada) Co. Jianmin Bilwani Audrey Chan
United Way Of York Region Susan Black Saba Chan
Viventia Biotech Inc. Ronald Blainey Peter M. Chang and
W.C. Kitchen Family Shawn J. Blainey Yam Mui Chang
Foundation Ronald and Christine Bodrug Lien Man Chang
Peter K. and Mary Boeckle Brian J. Chapman
Murray W. and Mary M. Bonner Patrick Chen
$1,000 TO $9,999
Harumi Adachi Dr. Kylie Booth Bosman Li Chen
Naomi and Dr. George Adam Robert L. Borden Lily Y. Cheng
Elizabeth A. Adams Dr. Risa Bordman Yuk-Wu Cheng
G. C. Adams Ann Bosley Dr. Jerry H. Cheng
James M. and Mollie Adamson Thomas Bosley William Cheng and
Dr. Yasser Botros and Stephanie Sek
Harmeet Ahuja
Miriam Zaki Sadik Rosa Cheng
Ronald and Simone Aiello
Marcel J. Bouchard Roberto Cheng
Diane Aizen
Barbara Bourne Hong Tai Cheung
Shreyas H. and Mina S. Ajmera
Lenore Boustead Victor Lik Shan Cheung
Michael Akkawi
Donald Boynton Gordon K. Cheung
Rahy Alavian and
Rhonda Barlow Dr. Michael K. Brennan Barbara Cheung
Dr. Azra Ali Chad Brincheski Samuel Cheung
Sheldon Alspector Gayle T. Brock Stanislav Chifrine
Dean and Christine Anderson Jonathan Bromstein Paul Chisholm
Alleth Anderson James H. Brooks Joanna M. Chiu
Dianne E. Anderson Dr. Sylva and Klaus Brose Allan Chiu
Gordon L. Angus Norman D. Brown Rebecca K. Chong
David Applebaum Geoffrey R. Brown Wendy Kin Tai Chong
Sol Armel Dr. Philip J. Choptiany
Malcolm J. Armstrong Lillian Chow
REPORT TO OUR COMMUNITY 31CA MPA IGN D ONORS AND SUPPORTERS Dr. Nickolas Christidis Baruch Goldman Tom Christidis Rick Goldsmith Dr. Dennis and Rebecca Chu Arthur Goldstein Dr. Patrick W. Chu and Allan N. Ebedes Dr. David Goldstein Grace Py Chu Joanne Eidinger Janet S. Golfman Walter Cimowsky Nermine Elgammal David Gordon James S. Coatsworth Gwendolyn Ellis Maxwell and Heather Gotlieb Karen J. Coll L. A. English Patricia J. Gouinlock Gail and Irving Cooper Allan D. Erlick Howard L. Gould Barry M. and Susanne Cooper Dr. Goran Eryavec Dr. Jairaj J. Govan Mary Cornacchia Catherine and Adel Eskander Donald Gracey Wendy J. Cote Dr. Dennis C. Evans Robert and Denise Graham John A. Couse Marthina Evbuomwan John and Grace Graham J.D. and Ann Cowan Sherry I. Evershed & Family S David Craig Mong Choung Fan Nicole Graham A. G. Craig Alan and Adele Farber Karen Graham Bruce Creighton Dario Favretto Dr. Virginia M. Griffin Mary Cremer Dr. Victor M. Feder Dr. Ralph S. Grose James Crossland Dr. Irving Feferman J. F. Guenther Dr. Mark Crowther Dr. Perle B. Feldman Jacques Guilbault Carol E. Cuthbertson Robert J. Fenn Laila and James Gurney Frederick E. Dalby Dr. Anne L. Ferguson Frank H. Guscott Lynn M. Damp Barry S. Fielding Merry P. Gutterson Dr. Peter and Jan D’Angelo John P. Finkle Dr. Sheryl Gutzin Joseph D’Angelo Simon and Isabelle Fish Dr. David M. Hajek Dr. Dale V. Dantzer Jerry and Thelma Fisher Laila Hakim Robert Darling Drs. Stanley and Michelle Flax Eudy Halberstadt Tom Darlington Robert and Judith Fleischacker Margaret Halmer Gwen M. Davenport Jack Fleming Xiaoyi Han Joe and Alma Daviau Dr. Ian and Elizabeth Forrest Marie B. Hannum Dr. John R. Davidson Roy C. Foss Jane and Ken Harlock T. R. Davies John Francato Frederick and Linda Hart Thomas R. Davies Beverly Francato Scott Hedges Merritt and Edith Davis Harold Frazer Kulwinder Heer Christine de Lima Joseph Freedman Dr. Harold and Suzanne Heft Marie-Louise de Silva Roy H. Frid Marie Heintzman Dr. Silvino Decena Zev and Yona Frishman Audrey M. Heinz Carla DeGasperis Gary A. Fry Peter and Gyneth Held Daniela DeGasperis Ross E. Fullerton Audrey B. Henderson Thomas Demlakian Dr. Henry and Barbara Gallay Gordon Henderson Lynda di Genova Piera Gasparotto Morra Ruth and Dr. Michael Henry Mark Diamond Linda Gatti Lawrence L. Herman John Dickson Alyson L. Geary Ernest J. Hertle Irene Dixon Donald C. Geater Winifred Hewetson Dr. Shaheen Doctor Dr. Stephen Gelber Albert and Veronica Heywood Brian G. and Shirley Domelle Eleanor George Susan Higgins Allan and Paula Donald Robert H. Gibson Marilyn Highfield Lou Donato Stephen P. Gilpin Lloyd Hilgers Dr. Lorenne Doucet Dr. Neale Ginsburg M. E. Hill William Downe Robert D. Glaubitz Dr. Walter M. Himmel David Downie Dr. Vivian P. Glenns Lan Ho and Sik Lo Ramona D’Souza Russell O. Gnyp Pui Yuk and Mak King King Ho Philip Duchen Harley Gold Chun Fai Cathy Ho Shane M. Dunworth-Crompton Stuart and Lisa Goldman Wanda W. Ho Nghia Duong Anne Goldman Tina Ho T. Dzehverovic Iris Ho John B. Easton Scot Hodge 32 EVERY GIFT IS MAKING A WORLD OF DIFFERENCE
Gordon F. Holmes
David Honderich
Dr. Nancy Anne A. Hood Alice H. Lo
Barbara Hooey Foo Wing Lo
Ronald R. Hoover Kal Kuronen and Lois Topham Wendy E. Locke
Lynda Horawski Susan Kurta Lloyd V. Lomas
Dr. Robert Horvath Deborah Kurtin Gideon Loran
Dr. Nina Horvath Donna Kuzmarov Robert E. Lowe
Dr. John and Michiko Hsuen Dr. Keith Kwok and Ida Poon Kim C. Lui and Magdalene Tang
Anita Huang Alan K. Kwong Alexia Lui
Huynh T. Hue Nizar Ladak Alice P. Lum
Helen Huebner Von Haasenberg Dr. Joanne S. Laine-Gossin Frank Lun
Pam Hui Christine Y. Lam Lloyd A. Lynd
Dr. Richard H. Hung Amy S. Lam David and Dora Lyon
Tamsie Hung Anthony Lanni Dorothy J. Macaulay
Dr. Jennifer M. Hunter Colin D. Larsen David MacDonald
Dorothy M. Hunter Robert LaRue Dr. Denis F. Macdonald
Judy M. Hurrell Clarence Lau James S. MacDonald
Marzia Ibrahim Dr. Ming Jarm Lau Charles and Kathryn
Leslie Igel Yee Kwan Lau MacFarlane
Derek Ilse Louis Yuen-Tung Law Lois J. MacInnis
Astra M. Innis Valerie Leapman Dr. Richard and Debbie
Veni Iozzo Rose K. Lee Mackenzie
Joseph A. Isgro Drs. Jeremy Theal and Richard Mackenzie
Jodi Iu Joyce W. Lee Mary Lynne MacMaster
Rosamond Ivey Dr. Edward Lee Thomas and Catharina
George J. Jackson Sammy and June Lee MacMillan
Marija Jaksic Wei-Chun Lee Dr. Bonnie H. Madonik
Ali Jalai Norma M. Lelless Thomas and Mabel Mai
Janak Jass Louise Lemieux-Charles Dr. Danielle Manis
Bryan W. Jay Dr. Barbara Lent Timothy Manley
William Jerrard Catherine Lentine Derrick Manson
Dr. Aaron Jesin Dr. Katherine A. Leonard Terry Mardini
Basia Jesin Georghios Leonidou George Markakos
Dr. Eddy Yong Hyun Jin Igor Lepshey Frederick and Lise-Lone Marker
Dr. Edward G. Jin Dr. Chung Shan Leung and Henry Marks
Chris Johnston Shuk Yin Leung D. P. Martell
Dr. Daisy T. Joo Linda Leung Dean Martin
Fred Kan Rosita Leung Shelley D. Martin
Dr. Angela M. Kang Kwong Tai Leung Albert F. Maskell
Luisa Karumanchiri Dayle A. Levine Sheila and Ronald Matheson
Dr. Brian A. Kashin Dr. Maurice D. Levitan Norma and Ron Mayer
Dr. Alan S. Kassel Dr. Sharon and Andrew Levy Susan McArthur
Perry Katz Stephen Levy Elizabeth McCaffrey
Dr. Irwin Keltz Scott A. Lewis The Honourable Margaret N.
Dr. Katherine Ker Martin Li McCain
Donna Kerr Ann Li David McCombs
Jung Wook Kim Dr. Ivan Li Walter and Mary McCowan
Dr. Stuart W. Klein Dr. Joseph Yue Li David McCullough
Debra and Richard Knowles Xiao Min Liang Dr. Sheila McDonald
Michael M. Koerner Dana Y. Liang Frederick G. McDowell
Dr. Nitsa Kohut Dr. Esther R. Libman Dr. Laing McFadzean
Jacques M. Konig Michael Lieberman Jack McGee
Richard J. Kostoff Jean J. Liss Dr. Donald C. McGillivray
Robert Koturbash Dr. Norton H. Lithwick Dr. J.E. Arlene E. McKnight
Patricia Koval Xue Yang Echo Liu Robert and Rosemary McLeese
Jane H. Koyata Ningyan Liu Eileen McMahon
Danuta Kozak Man Ping Liu Wong Norma J. McMulkin
Grazyna Krigstin Brian Livingston Don C. McQuarrie
Susanne Krivel Robert Livingston John F. McRae
William Kronenberg Dr. Stephen and Anne Meda
Michael C. Kunovic
REPORT TO OUR COMMUNITY 33CA MPA IGN D ONORS AND SUPPORTERS
Dr. K. Pazuki
Elizabeth A. Peacock
Edward Pearce
Dr. Hossein Mehdian Margaret Pearson
Christopher F. Mellor Ross Peebles and Judith Cole
Ronald and Wendy Melvin Geoffrey Peers Phillip Rubinoff
Dr. Wendy S. Meschino Dr. Richard and Jane Penciner Edgar and Frances Ruda
Arpie Mesrobian John Peron John Ruddy
Katherine Michael James R. Perrin Harold and Marie Russell
Alan M. Michie Samantha Persichilli Nancy G. Ryley
Karen T. Millar Heather Peterson Sogomon Sakarya
Winnifred R. Miller Gladys M. Petrie Win Sakdinan
Pat and Ken Mills Winsome Phillips Moxam Louis and Fern Sanders
Edith M. Milne Edward Pichurski Dan Sarbu
John M. Milsom Michael Pilling Dr. Linda C. Saunders
Howard Mintz Richard Pilosof Mauro Scanga
Albert G. Mitchell Dorothy M. Pitts Dr. Milton W. Schacter
Dr. Ivan Mo Christine Pletch Dr. Kenneth and Susan
Ronald V. Moffat John M. Pollen Schelberg & Family
Dr. Arsalan Monavvari Shirley Polon Rose Schonblum
Dr. Victor Moncarz Karyn L. Popovich Joseph Schwarzberg
Dr. Sandra Moody Rosaline Popowycz Douglas Scott and
Karim Moosabhoy D. L. Porter-Zechner Jennifer Trent
Rick A. Morrison Jean C. Potvin Burke Seitz
Kenneth A. Morrison Geoffrey S. Powers Barry A. Severn
Dr. Steven and Rhonda Moss Andrew Pringle Geoffrey M. Seymour
Roman O. Mraz D. A. Pringle Dr. Martin Shack
Alisa Mudrachenko Brian Purcell Morris Shamis
Catherine A. Muise Susan and John Rae Dr. Stephen E. Shapero
Bea Mulder Stuart R. Raftus Dr. Albert Shapira
Terence S. Munro Dr. Glenn Ragos Rose Sheiner
Angela Murphy and Brian Vennila Raja Lee M. Shelton
Bastable Nejantie D. Ramdas James J. Sheppard
Shirley Murray Dr. Henny Rappaport and Stanley I. Shier
Dr. Liza Murrell Michael Burns & Family Robert Shiller
Sultan Nasser Dr. Rajinder S. Rathee Drs. Nicholas Shilletto and
Dr. Alexandra C. Nevin Lam Ted and Cathy Rechtshaffen Melinda Davie
Eva Newall Dr. Agnes E. Reicher Philip Shnier
John Newman Gary and Sandra Reinblatt Mark Shoom
Belinda Ngai Joel Reisman Master Donald E. Short
Dr. Derek Nicholson Foster W. Rhude Dr. Maggie Y. Shu
Theodor and Anna-Maria Nicol George Ribatchok Dr. Kuldeep and Nadine Sidhu
Dr. Jeffrey E. Noakes Dr. Flora Ricciuti Esther Silva
Mary Nokes Edward J. Richardson Drs. Brian Silver and
Garbis Norian Leslie Richmond Shirley Epstein & Family
Dr. Claire M. Nunes-Vaz Cedric and Barbara Ritchie Jessie Silver
Edward Nymark Joan E. Roberts Joel Silver
David P. O’Brien Mary R. Robertson Dr. Jeffrey S. Silver
Trish and Rob O’Connor Bruce and Lorna Robertson William Silvera
Lillian Y. Overs Warren D. Robertson Geoff Silverberg
Dr. Titus A. Owolabi The Ronen Family Buzz Silverman
Bernard K. Ozawa Gerald W. Rose Svetlana P. Simic
Christopher Ozolins Dr. Noel A. Rosen Lauren Simpson
Barbara F. Palk Michael O. Rosenbaum David Singh
Bradley J. Parkes Dr. David M. Rosenthal Dr. Warren E. Sinukoff
Karl E. Parnoja and John M. Rosenthal Maria Sirinic
Linda Hurlburt David Ross Shirley Sitzer
Carmen M. Rossiter
Sarah A. Rothwell
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