Recommendations & Action Plan - Independent Review into NZ Football v9

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Recommendations & Action Plan
  Independent Review into NZ Football v9
NEW ZEALAND FOOTBALL
                     Recommendations & Action Plan–Independent Review into NZ Football v9
                                                                                                                                                                                   Action Update
   Recommendations                                              How                                       Who                By When                Oct             Nov                       Dec

1. Breach of Code of Conduct             No further action recommended.

2. Representatives of ExCO and NZF       On the 12th November the Football Ferns will         Exco, NZF management,     November                Underway   Football Ferns camp        Complete.
management must meet with the            assemble in camp in Auckland to prepare for the      PFA and Football Ferns                                       completed,
Football Ferns as soon as the team       Nations Cup tournament.                              squad and support staff                                      preparation
can be next assembled.                                                                                                                                     completed.

a) Apologise for what has occurred       a) On the 3rd of October NZF formally apologised                                                                  Formal apology given       Complete
                                         to the Football Ferns through the media and                                                                       at 13th November
                                         written letters. On the 13th of November ExCo                                                                     meeting. PFA report
                                         and NZF management representatives will meet                                                                      very well received
                                         with the Football Ferns to apologise face to face.                                                                and appreciated by
                                                                                                                                                           the Ferns

b) Seek feedback from the team on        b) NZF management will be meeting with the                                                                        NTD liaising with          Post Tour Survey
what could be done differently in the    Football Ferns during the camp to take feedback                                                                   team for needs on          designed with input
future                                   on board for future tours. A survey will be                                                                       Nations Cup. Survey        from the PFA and
                                         designed to ensure player feedback is                                                                             being designed with        delivered to the
                                         incorporated into tour reports.                                                                                   PFA input for Nations      Football Ferns and staff
                                                                                                                                                           Cup                        on the 12th December.
                                                                                                                                                                                      Future Tours to all seek
                                                                                                                                                                                      direct feedback from
                                                                                                                                                                                      participants.

c) Provide the team with counselling     c) NZF are co-designing a cultural rebuild                                                                        Programme delivered        Complete but ongoing
and other support to assist them to      programme with the PFA to deliver in the Football                                                                 by Aaron Walsh             consideration given
move forward positively                  Ferns environment in the Auckland pre-camp.                                                                       during camp. EAP           based on player
                                         EAP support services will be offered to Football                                                                  services offer made        feedback and identified
                                         Ferns.                                                                                                            to all players.            needs.
                                                                                                                                                           Concentration now
                                                                                                                                                           on future rebuild of
                                                                                                                                                           the cultural
                                                                                                                                                           programme for the
                                                                                                                                                           team

3. Football Ferns Cultural Rebuild                                                                                                                         Committee                  High Performance and
                                                                                                                                                           structures and TOR’s       Player Welfare
a) Exco will undertake a review of       a) Exco will undertake a review of the current       Exco, NZF management      Final Committee         Underway   for the HP and Player      Committee Terms of
the current statutory committees         statutory committees with a view to ensure they                                structure proposed in              Welfare Committee          Reference tabled at
with a view to ensure they are fit for   are fit for purpose, have clear terms of reference                             April 2019                         to be proposed to          November ExCo. Final
purpose, have clear terms of             and accountability and are aligned with FIFA                                                                      Exco in November.          Committee structures
reference and accountability and are     expectations.                                                                                                     Priority 1 get             and Terms of
aligned with FIFA expectations                                                                                                                             committees in place        Reference to be
                                                                                                                                                           then look at               completed in early
                                                                                                                                                           personnel make-up          2019.
NEW ZEALAND FOOTBALL
                    Recommendations & Action Plan–Independent Review into NZ Football v9
                                                                                                                                                                             Action Update
     Recommendations                                         How                                Who                    By When            Oct            Nov                          Dec

b) A process to rebuild trust,        b) Regular fortnightly meetings with open        NZF management and PFA     Ongoing              Underway   Regular meetings in     Complete and ongoing. PFA
communication and collaboration       dialogue between PFA and NZF, PFA on                                                                        place, Head Coach       invited to the February ExCo
between the PFA and NZF               interview panel for Football Ferns Head Coach                                                               appointed with PFA      meeting.
                                      appointment.                                                                                                representation
                                                                                                                                                  included on the
                                                                                                                                                  interview panel.

c) Cultural issues within the Ferns   c) NZF are co-designing a cultural rebuild       NZF management, PFA        November and         Underway   Aaron Walsh             Complete and ongoing
team should be addressed as a         programme with the PFA to deliver in the         and Football Ferns squad   ongoing                         developed and           dependent on player feedback
priority through a collaborative      Football Ferns environment in the Auckland       and support staff                                          delivered cultural      and identified needs.
programme between players,            pre-camp.                                                                                                   rebuild programme
coaching staff, and the PFA                                                                                                                       in Ferns camp

d) Urgent team building to rebuild    d) As above                                                                                                 As above                As above
the team spirit and unity to enable
them to focus on the 2019 World
Cup

4. NZF in collaboration with the      Requires discussion and planning with PFA as     NZF Football Department    To get underway in   Not        Committee               High Performance and Player
PFA (pursuant to CBA 17.1) review     the first step.                                  and PFA                    November             started    structures and the      Welfare committee tabled at
and develop strategies to support                                                                                                                 TOR’s for the HP        November ExCo, proposed PFA
player welfare and wellbeing.                                                                                                                     and Player Welfare      representation.
                                                                                                                                                  Committee to be
                                                                                                                                                  proposed to Exco in
                                                                                                                                                  November

5.    International Tour Reports                                                                                                                                          Tour review template
                                                                                                                                                  Tour reports in         presented to November ExCo.
a) Exco needs to receive Tour         Reports are now provided to Exco however         NZF Football Department    Tour reporting       Not        November Exco           Mens u20s Tour Report
reports in future                     there is a need for implementation of the        and Exco                   template presented   started    pack to now utilise a   presented to ExCo.
                                      standard Tour reporting template, with a clear                              to Exco in                      consistent tour
                                      structure and purpose.                                                      November                        report template

b) Safe process to players are        Survey design and survey delivery post tours     NZF Football Department    To be ready for      Not        Players and staff       Survey distributed to the
independently surveyed post tours                                                      and PFA                    Nov/Dec tours 2019   started    survey designed for     Football Ferns on the 12th
and feedback is actioned on                                                                                                                       Nations Cup.            December. Future surveys to
                                                                                                                                                  Results to be           be distributed for all National
                                                                                                                                                  presented to Exco.      Teams.
                                                                                                                                                  Results also to be
                                                                                                                                                  shared with
                                                                                                                                                  players/team staff
NEW ZEALAND FOOTBALL
                    Recommendations & Action Plan–Independent Review into NZ Football v9
                                                                                                                                                                            Action Update
   Recommendations                                            How                                Who                   By When        Oct            Nov                           Dec

6. Robust player complaints            Complaints policy and procedure designed and      NZF Football Department   As above        As above   Complaints             Complete and ongoing for
procedure needs to be developed        drafted and presented to Football Ferns in        and PFA                                              process sent to full   inclusion in all tour packs.
to enable concerns to be raised        November camp                                                                                          Football Ferns
early and dealt with appropriately                                                                                                            squad on the 22nd
                                                                                                                                              November

7. Greater opportunities for the       Significant professional development              Football Department       Ongoing         Underway   Appointment of         NZF Female Coach scholarship
development of female coaches          opportunities specifically targeting females at                                                        Wendi Henderson        programme launched in 2018.
needs to occur as a priority           the elite end of the coaching pathway are                                                              to Assistant Coach     Across November and December
                                       underway. Female only licensing underway as                                                            of the Football        this contributed to 7 female
                                       well as female participation rising across                                                             Ferns for the OFC      participants at the first OFC/NZF
                                       licenses. 30 female only coach scholarships in                                                         Nations Cup.           Futsal C licence and also female
                                       place and with 4 of 7 National Women’s League                                                          Further update on      participation in the Football
                                       Head Coaches female. PCA, P2P and FIFA coach                                                           developments in        Ferns coach observation sessions
                                       scholarships all targeted at females.                                                                  female coaching        during the Nations Cup camp.
                                                                                                                                              space to be
                                                                                                                                              provided next
                                                                                                                                              month

Board Structure and Operation                                                                                                                 Review monitoring      Ongoing.
                                                                                                                                              group to meet
8. Exco needs to make conscious        Represented by this plan, published on the        Exco and NZF              Ongoing until   Not        monthly and
decision on findings and               website and updated monthly for the next          Communications            October 2019    started    Action Plan
recommendations in the Review          twelve months and in Exco Board packs                                                                  updates published
and put in place strategies for                                                                                                               on a monthly basis.
consulting on key actions,                                                                                                                    Majority will be
implementation and monitoring.                                                                                                                actioned in the NY

9. Exco needs to demonstrate           Exco meetings to be held at NZF offices and       Exco                      Ongoing         Underway   Where possible         November ExCo meeting held at
strong and inclusive leadership with   include NZF Senior Management Team and staff                                                           Exco meetings          NZF offices with presentations
its CEO and work more                  where practical. Introduction of Exco members                                                          being held at NZF      from multiple SMT members.
collaboratively with staff and         into NZF work programmes.                                                                              offices. SMT           Ongoing review of ExCo Board
stakeholders to improve                                                                                                                       presenting to Exco     pack.
communication and trust.                                                                                                                      alongside CEO in
                                                                                                                                              November

10. Exco needs to obtain greater       Exco to review Board reporting packs and          Exco                      By December     Not        November Exco          New CEO report format utilised
reporting from management and          consider what information it requires from                                  2018            started    pack to                in November ExCo meeting.
undertake a review of Delegations      management as of 2019                                                                                  incorporate new
Policy                                                                                                                                        CEO format and
                                                                                                                                              use of Exco
                                                                                                                                              approved paper
                                                                                                                                              templates
NEW ZEALAND FOOTBALL
                     Recommendations & Action Plan–Independent Review into NZ Football v9
                                                                                                                                                                                  Action Update
     Recommendations                                             How                                 Who                     By When          Oct            Nov                       Dec

11. Exco should consider new            11 & 12 all fit in within the action of             Exco, NZF management      By April 2019    Not started   Committee             High Performance and Player
committees with a diversity of          Recommendation 3a). Exco will undertake a                                                                    structures and the    Welfare Committee Terms of
stakeholders appointed to each.         review of the current standing committees with                                                               Terms of              Reference tabled at November
                                        a view to ensure they are fit for purpose, have                                                              Reference for the     ExCo. Final Committee structures
a)    High Performance                  clear terms of reference and accountability and                                                              High Performance      and Terms of Reference to be
                                        are aligned with FIFA expectations.                                                                          and Player            completed in early 2019.
b)    Remuneration/Wellbeing                                                                                                                         Welfare
                                                                                                                                                     Committee to be
                                                                                                                                                     proposed to Exco
                                                                                                                                                     in November

12. Review operation and                                                                                                                             Exco member           Ongoing collection of documents.
effectiveness of NZF’s current Ethics                                                                                                                assigned to review    Exco have formed a sub group led
Committee                                                                                                                                            Ethics Committee      by Scott Moran to review the
                                                                                                                                                     and collecting        Ethics committees
                                                                                                                                                     documentation.

13. Exco should consider in             Directors Fees review                               Exco                      By April 2019    Not started   Initial proposal to   ExCo remuneration also added as
consultation with its members,                                                                                                                       be presented to       and agenda item for the 2019 NZF
whether directors should be paid a                                                                                                                   Exco Feb/Mar          Congress.
fee for their roles                                                                                                                                  2019

NZF Management Structure and            Recruitment of new CEO needs particular             Exco, NZF Staff           Early 2019       Underway      Recruitment           CEO recruitment underway and
Operation                               emphasis on soft skills, collaborative nature and                                                            underway. Job         interviews with shortlisted
                                        someone who has a proven track record of                                                                     Description           candidates taking place.
14. NZF leadership needs to be          building culture and effective people                                                                        updated to reflect
aligned to its culture. Staff           management                                                                                                   required skills of
empowered to develop the culture.                                                                                                                    the new CEO

15. Separate HR function should be      Recruit of a 1 year fixed term HR Manager to        CEO                       November 2019    Recruitment   Recruitment           HR Manager recruitment
created and specific policies           report directly to the CEO and sit on SMT with a                                               to get        underway.             complete with offer made and to
developed alongside monitoring          focus on ensuring both the human resource                                                      underway in   Advertised on         start at NZF on 14 January 2019.
performance reviews, staff surveys      needs of the permanent, fixed term and                                                         November      12/11
and promotions.                         contractors are met alongside the international                                                2018
                                        team requirements. In addition providing
                                        oversight of policies and other HR needs.

16. Greater focus on staff              A range of wellbeing initiatives are in place but   CEO, HR Manager, SMT      Ongoing          Underway      Recruitment           HR Manager recruitment
wellbeing and developing NZF            these need to be considered against staff needs     and staff working group                    but needs     underway.             complete with offer made and to
people                                  and specifically adaptation to meet these                                                      review with   Advertised on         start at NZF on 14 January 2019.
                                        needs. People development process needs to                                                     new HR        12/11
                                        be advised by the HR Manager                                                                   Manager
NEW ZEALAND FOOTBALL
                     Recommendations & Action Plan–Independent Review into NZ Football v9
                                                                                                                                                                             Action Update
    Recommendations                                            How                             Who                      By When         Oct              Nov                        Dec

17. Work with Sport NZ and            Recruit HR Manager on a fixed term and give      CEO                       November 2019    Recruitment      Job description     HR Manager recruitment
Federations to create shared HR       consideration to the resourcing of that via                                                 to get           has                 complete with offer made and to
services and resources                Federations or otherwise                                                                    underway in      responsibility to   start at NZF on 14 January 2019.
                                                                                                                                  November         build HR Fed
                                                                                                                                                   capability

18. NZF Recruitment Policy should     HR Manager to review the recruitment policy                                                                  Football Ferns      Review of recruitment policy will
be reviewed and adhered to.           with respect to permanent, fixed term and                                                                    Head Coach          be a priority for the NZF HR
                                      contractors. All SMT appointments and Senior                                                                 appointment         Manager starting 14 January.
a) Transparent and Fair               Head Coach roles to be approved by Exco          HR Manager and CEO        Ongoing          Underway         approved by
recruitment processes going                                                                                                                        Exco
forward

b) PFA needs to be consulted on       PFA representative on the interview panel for    CEO, NTD, PFA and Exco    October 2018     Complete         Completed           Completed
the next Football Ferns Head Coach    the Football Ferns Head Coach role and Exco
role and Exco approval.               approval sought and provided.
Recommendations on Football           Recommendations of key competencies
Ferns competencies                    forwarded to panel as a key consideration.

c) The PFA needs to be consulted      The PFA sat on the interview panel for the       NZF Football Department   Ongoing          Underway         Recruitment         Review of recruitment policy will
on appointments to all national       Football Ferns Head Coach role and their         and PFA                                                     policy in the       be a priority for the NZF HR
coaching roles                        inclusion as panellists for Head Coach roles                                                                 process of being    Manager starting 14 January.
                                      going forward should be included in the                                                                      updated to
                                      recruitment policy revision                                                                                  reflect PFA
                                                                                                                                                   involvement

19. NZF needs to rebuild a sense of   Once recruited the HR Manager will undertake     New CEO and HR Manager    2019             HR Manager       CEO and HR          CEO recruitment underway and
trust and engagement amongst          an audit of the independence and                                                            recruitment to   Manager             interviews with shortlisted
staff                                 appropriateness of the staff survey, induction                                              get underway     recruitment         candidates taking place.
                                      and exit processes and the new CEO can                                                      in November      underway in
a) Review the staff survey            consider the physical and organisational                                                                     November. Sub-      NZF HR Manager starting 14
                                      structure                                                                                                    group to be         January.
b) Staff induction and exit                                                                                                                        appointed to
processes should be reviewed and                                                                                                                   review
improved                                                                                                                                           applications. If
                                                                                                                                                   right “fit” not
c) Future organisational and                                                                                                                       found then they
physical structure of NZF and their                                                                                                                will return back
offices should be considered in due                                                                                                                to the market
course                                                                                                                                             for further
                                                                                                                                                   investigation

d) NZF needs to demonstrate its       The CBA accountabilities need to be reaffirmed                                                               Te Mairehe to       NZF invited to PFA AGM. PFA
commitment to the recent pay          in regular meetings with the PFA                                                                             begin in            invited to February 2019 ExCo
equity arrangements for Ferns in                                                                                                                   December            meeting.
the CBA
NEW ZEALAND FOOTBALL
                      Recommendations & Action Plan–Independent Review into NZ Football v9
                                                                                                                                                                      Action Update
    Recommendations                                               How                                 Who            By When            Oct           Nov                   Dec

20. NZF needs to commit to              Diversity and inclusion dashboard developed for       Exco, HR Manager   Ongoing           Yet to start   Diversity       Diversity and Inclusion plan
improving gender diversity              Exco to review and Exco to consider                                                                       Works to        out for secondary stakeholder
                                        professional development opportunities for                                                                undertake an    consultation. Discussions with
a) No females on the senior             future female Exco members.                                                                               audit of        Massey University about a
management team                                                                                                                                   diversity       Football Diversity stocktake.
                                                                                                                                                  practices and
b) 21% of full time staff are female,                                                                                                             processes in
20% of Exco                                                                                                                                       December

c) Diversity and inclusion policy
should be considered and a
Diversity Dashboard should be
developed for Exco to monitor.

21. NZF needs to lead from the top      Unconscious bias training for all permanent and       CEO                November          Yet to start   Diversity       New HR Manager to begin on
in terms of living NZF Values           fixed term staff                                                                                          Works to        14 January and consider staff
Compulsory unconscious bias                                                                                                                       undertake an    professional development
training for all NZF staff is                                                                                                                     audit of        processes and progress
recommended                                                                                                                                       diversity       training needs.
                                                                                                                                                  practices and
                                                                                                                                                  processes in
                                                                                                                                                  December

22. Relationships with key                                                                                                                        Exco to meet    Meetings with Federation
stakeholders                                                                                                                                      with Fed        Chairs, Match officials and
                                                                                                                                                  Chairs on       Welnix had in December
a) Exco needs to pro-actively           Exco President will maintain ongoing updates          Exco               November          Ongoing        8/12. Match
engage with key stakeholders to         and connectivity with the Federation Chairs                                                               officials mtg
strengthen relationships                                                                                                                          on 13th Dec
(particularly the PFA, Federations,                                                                                                               and franchise
Wellington Phoenix)                                                                                                                               mtg in Jan
                                                                                                                                                  2019.
                                                                                                                                                  Increase of
                                                                                                                                                  PFA mtg
                                                                                                                                                  frequency has
                                                                                                                                                  been
                                                                                                                                                  welcomed

b) Improve communication and            NZF will survey stakeholders annually for             NZF                February 2019 &   Yet to start   Survey design   Survey design to be
ensure feedback is listened to          feedback as a critical reporting metric against its                      ongoing                          to be           considered in Jan 2019
                                        staff surveys and participant surveys                                                                     considered in
                                                                                                                                                  Jan 2019

c) Reassess the Board’s                 Exco to review and amend the stakeholder              Exco               November          Yet to start   Amended plan    ExCo stakeholder plan
Stakeholder Engagement Plan to          engagement plan at the November board                                                                     to go to        updated at the November
take into account the current           meeting                                                                                                   November        ExCo meeting
stakeholder feedback                                                                                                                              Exco meeting
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