Our Impact - Home-Start Watford, Three Rivers
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Home-Start Watford & Three Rivers help local families with at least one child under 5 years deal with the challenges they face. We intervene early to support parents as they learn to cope, improve their confidence and build better lives for their children. Our range of home and community based services for families are tailored to their individual needs. Weekly home visits - trained volunteers, with parenting experience, offer tailored support in the home. Emotional support - non-judgemental listening ear to empower parents to manage and resolve problems. Direct support to children - playing, listening, having fun, developing skills, outings and new friendships. Practical help - supporting parents with budgets, nutrition, cooking and home safety. Outreach/family group work - helping isolated families to become more involved in their community. Signposting - linking families with local health, community and educational services. Advocacy - where necessary, supporting families with interactions with solicitors and social services. Training - supporting families to access parenting advice and skills training.
Introduction This year, Home-Start Watford and Three Rivers have continued to support many families with children under 5. Our home-visiting, family groups and counselling services all continue to deliver high quality support with positive impact for families. Our charity continues to grow, and with an additional grant from the National Lottery Community Fund we have recruited another coordinator, enabling us to support more families. We have been successful in being commissioned to host Link Workers for two Primary Care Networks. They join us later this year, providing advice, support and signposting to many individuals. Our funding comes from a variety of sources. Last year, I shared our ambition to have a healthy charity with regular and sustainable income. I am delighted to report that in 2019-20 we turned a budget deficit into a small surplus. Our year ended facing the challenge of Covid-19. We reacted swiftly and effectively to issues this raised, closing our charity shop and implementing home-working. Despite furloughing shop employees and suspending all home- visiting and group activities, the staff and volunteer team immediately implemented telephone support - something that is proving hugely beneficial to our vulnerable families. The fundraising committee identified new Covid-19 specific income streams, the Trustee Board moved to fortnightly crisis Zoom meetings and we have accessed government support where appropriate. Looking into 2020-21, we will continue to adapt to the changing Covid-19 environment and the challenges that this will create for our supported families. I am confident that the dedication, strength and flexibility of our team and supporters will enable us to continue to deliver impactful, high quality support to families across Watford, Three Rivers and Hertsmere. Home-Start family at The Entertainer Trolley Dash Thank you everyone! Sue Bradshaw, Chair Swim Serpentine 2019...a rather cold September's morning!
OUR VALUES INTEGRITY We lead with integrity to deliver a professional and reliable service. COMMUNITY We foster a sense of community and ensure our service is available to all. SUPPORT We work to support, enable and inspire by being responsive, friendly and kind. OUR MISSION Every parent has the support they need to give their children the RESPECT best start in life. Everyone feels valued, respected, listened to and included. Because childhood can't wait.
2019/20 Highlights We are extremely proud of what we have achieved with your help. Here are some of our highlights of the year. MAKING A DIFFERENCE Our supported families reported improvements across all four key criteria: parenting skills, well-being, children's well-being and family management. SERVICE EXPANSION 24 volunteers joined the Home-Start family after completing 8 weeks of training. They learnt about safeguarding, confidentiality, listening skills and how to enable families to help themselves. CHRISTMAS MAKING MEMORIES APPEAL We provided families with experiences that they could do together, helping to make memories lasting a lifetime. ALL TOGETHER NOW 80 beneficiaries, funders, volunteers and stakeholders came together for our first ever conference. FEEL THE FEAR AND DO IT ANYWAY Our very own Emma Power topped an amazing year of challenge events by taking on Swim Serpentine.
92 626 We trained familes & family visits were made 24 by our home-visiting 199 volunteer service home-visiting volunteers children were supported by our home-visiting service 273 1:1 counselling Our Year sessions provided In Numbers 6,045 88 Staff directly volunteers supported hours of support provided to local generously gave up their time 5 families in their families during own homes the onset of Covid-19
Chief Executive As 2019/20 drew to a close it was quite literally turned upside down. It is difficult reflecting on the year without mentioning Covid-19. However, what became very clear to me in those final weeks in March was how far we had come in 2019 as a team. The transition from office to homeworking looked seamless in appearance. This was testament to our growth and development in 2019. We have not stood still, welcoming each and every opportunity e.g. taking our counselling service ‘in house’ and becoming BACP registered in the summer. Our systems, processes and infrastructure are developing all the time, increasing efficiency and enabling us to focus time where it really matters, supporting families and volunteers. Being successful in our application to Swim Serpentine 2019...a rather cold September's morning! host NHS Link Workers is recognition in itself of these developments. Our amazing volunteers are, as always, the foundation I am also incredibly grateful to the ongoing support of our funders, challenge event of Home-Start. My thanks goes out to those who give volunteers and business partners. You enable us to do what we do. 2019 saw me take their time so generously to support families, work in a challenge on of my own for the first time - swimming a mile in the Serpentine. It was our family groups, charity shop, support office and an incredible personal achievement and a stark reminder of how debilitating fear is. fundraising activities, our counselling service and the It’s the support you receive from others that gives you confidence to overcome it. Trustees who govern our charity. Together with a On that note, as we lift our heads up above the anguish and turbulence of Covid-19, highly committed staff team, it’s the people, our looking forward into 2020 we are ready to support families who need us albeit in a Home-Start family, that make the charity the success it different way. is. I cannot thank all involved enough. Emma Power, Chief Executive Officer
Our objectives How families are supported To safeguard, protect and preserve good physical and mental health of children and their parents. We do this by: Reassuring parents that difficulties in bringing up children are common - we encourage enjoyment in family life. Encouraging the parents’ strengths and emotional well-being for the ultimate benefit of their children. Supporting parents to develop long term coping strategies for every day challenges and life’s ups and downs. Developing a relationship of trust with the family, our approach is flexible to meet the needs of the family. Challenging disadvantage, injustice and social exclusion. Our service is universal, to all families, whatever their background or need. Where we work Supported families by district
Home We connect families with other services in the community and during the year, our volunteers accompanied families to a variety of appointments. We are a highly respected organisation, embedded in our local community. Last year we received 122 referrals.
68% 11% 69% 51% 72% lonely and domestic abuse mental health poor physical low self esteem isolated difficulties health 56% 44% AT A GLANCE 10% 10% children's children's learning children's children's mental behaviour development Working with physical health health families with multiple & complex needs 41% 31% 36% 17% 26% needed help experienced needed help multiple children needed help with running conflict and stress accessing services under 5 years budgeting household at home
HOME-VISITING Home-visiting is a unique service at the very core of our work. Coordinators recruit and train a network of volunteers, all with parenting experience. They are sensitively matched with a family needing support. They visit them weekly, over 6 months, for 2-3 hours. They build in-depth relationships, offer a listening ear, practical and emotional support. Volunteers provide emotional and practical stability to children in times when their parents are under pressure e.g. following the arrival of new born babies, illness and marriage breakdown. Volunteers help children to improve language skills and creativity through communication, reading and imaginative play, and to develop appropriate responses to other children and adults. Our team also directly support our families by attending meetings with professionals and signposting them to specialist help where required. We are the only national organisation to go into homes in crisis to take the strain off families. Better outcomes for children and families Home-Start use a single impact measure that captures the core goal or “essence” of our services. Families' needs are measured at the start, middle and end of support. They also score themselves from 0 (not coping at all) to 5 (coping very well) With our support, families made progress in all four areas of need as demonstrated below. 92 families received tailored home- visiting enabling us to reach and improve everyday life for 199 children.
SOCIAL What are we doing? ISOLATION - Supporting 42 local, socially isolated families per year. - Support takes place in the family home. PROJECT Case Study: Family 4033 - Parent volunteers receive comprehensive training Sam, married, 2 year old daughter. Duration including solution focused techniques. At referral was suffering with extreme 4 Years This year: anxiety and would not leave the house. Where are we now? We supported 52 families - 25% greater than our 42 family target. Sam's husband had to take a day's leave Year 3 from work if she needed to go anywhere. 100% of families improved their coping scores for social isolation Funder and use of other children’s services such as family groups. Sam’s goal was to be able to go out National Lottery Community Fund independently at the end of her 6 month 100% of families improved in critical areas including: managing support. Sam achieved this. "I am no What is social isolation? their children’s behaviour; being involved in their development; longer afraid to live." - Absence of social contact; mental health – all areas negatively impacted by social isolation. state whereby families are Sam now works, as a volunteer, in our cut off from social networks. charity shop. - Can lead to loneliness. - Often triggered by interrelating factors i.e. "Thanks to you I can now leave health, disabilities, abuse, the house and enjoy myself rather bereavement, family than go out because I have to. breakdown, depression and being new to the area. You have become such a huge and important part of our lives and I am so glad we get to keep you in our lives even though our Home- Start time has come to an end. We love you very much!"
COUNSELLING SERVICE Our year at a glance 14 parents supported. Our counselling service supports Implemented comprehensive in-house 26 weekly sessions per parent. parents living with a common mental counselling service. Strong session attendance rates. health problem e.g. depression, Highly experienced, confident team anxiety, health conditions or disability. including CEO, Volunteer Counsellor, 75% increase in referrals. Clinical Supervisor, Assessor and Staff We also support parents experiencing difficult life 100% of parents showed improvement in 4 Project Co-ordinator events including divorce, bereavement or issues coping areas: parenting, parental well- from their own childhood. By showing empathy, and Trained volunteers offer parental being, parental mental health and family walking alongside these parents, we aim to improve support including childcare, reducing management. their resilience, confidence in their parenting barriers for parents attending. abilities, and the life chances of their children. Counselling Sessions Dual Intervention 100% of parents showed improvement At the beginning/end of support, clients in their psychological well-being moving, In addition to counselling sessions, many parents score their psychological well-being on average from moderate/severe mild have also had weekly visits from a trained parent using a clinical outcome measurement psychological distress. volunteer. Volunteers visit the family home for 2-3 tool called CORE-10. hours a week, for up to 6 months, offering additional emotional support, empowering the parent to put into practice some of the insights gained from their counselling session. Volunteers also offer practical support to parents, enabling them to cope more easily with day to day life, and reducing stress & anxiety. During counselling sessions and weekly home-visits, parents are provided with, and supported to access additional sources of support and information. This has included local services e.g. domestic abuse support agencies, budgeting & benefits advice and support groups. The Mrs Smith & Mount Trust
FAMILY GROUPS Watford's diverse but South Oxhey is a large transient community can estate with a high level of make it difficult for deprivation. families with young The group is only available to babies/children to build a HSW&TR families and kept small support network. so we can nurture attendees. It also ensures we achieve greater Our family group at The Barn is volunteer engagement. open to the public and provides a friendly, welcoming and safe Volunteer skillsets include an environment in which these understanding of children with networks can be built. As well as additional needs and babies. providing parenting advice, the Another is a trained home-visitor, group has also been instrumental a strong male role model who in identifying vulnerable families understands difficulties families and helping them to refer into our face. home-visiting service. Groups are free to attend although we do ask families to consider making a small donation which contributes towards running costs and sustainability. 1900 Our groups remain a valuable resource and compliment our home- visiting service. Whilst many of our families identify as being socially isolated, they attend because they trust Home-Start and feel safe within its service. As Covid-19 began to take hold, we had no option but to close both groups. We created a new Facebook group as a way of families keeping in touch. This has proved very successful and a lively forum for sharing ideas. Our South Oxhey group have been particularly Watford The Barn 1900 active in supporting each other. S. Oxhey Otley Way Cathartic session 108 families accessed our Groups during the year...
CHARITY SHOPS Treasurer I am delighted to report on my first Our South Oxhey year as Treasurer of Home Start and Watford charity Watford & Three Rivers. Firstly, I shops have played pay tribute to my predecessor, Keith Fletcher, who led the their roles in our financial management of the communities. charity for the past 10 years. We wish him well in his retirement. In the year under review it is most encouraging to report a 12.5% growth in income to £245k, largely representing an increased level of support Our charity shops have provided opportunities for volunteering as from our local authorities, National Lottery Community Fund and trust well as a welcoming space for families seeking familiarity and funders. connections. They have also consistently offered quality goods at With a prudent approach to expenditure, the charity has returned a affordable prices. small surplus. After several years of investing in the expansion of our During the year, our Retail Manager, Laura developed a helpful services, this improvement in our finances is an encouraging sign. partnership with Mothercare which was enjoyed by many of our We will, of course, aim to continue this trend, although the current customers. After an exciting (Watford) shop refit by Intu, Instagram circumstances of the pandemic make it a very challenging ask. The personality Elias Riadi had people flocking from outside the county at trustees will continue in their efforts, ably assisted by a strong the opportunity to purchase his clothes! operational staff team, to grow the income of the charity and to enable At the end of the year, we said goodbye to our South Oxhey shop due us to carry out more of the vital work with our service users. to local redevelopment. It will be greatly missed in the community. We also had to close our Watford John Robinson, Treasurer Shop due to the government’s lockdown measures for COVID-19. Financial Summary 2019-20 We plan to re-open as soon as it is 2019-20 2018-19 safe to do so and are confident that it will quicky re-establish itself Income £245,129 £217,920 within the community. Expenditure £241,685 £250,248 Post year note: Phased re-opening from 13.07.20
So Much 20 20 43 1 More Attended our Easter Party Attended our Summer Trip Visited Willows Activity Farm Took part in a Trolley Dash For Our 32 108 14 Families. Our impact is more than the number of families referred to our service or home visits made by our volunteers. We support local families through our family groups, one-to-one counselling and charity shop. Attended our Christmas Parties Visited Stay & Play Groups Accessed Counselling Service We work with community organisations and local businesses to enable vulnerable families to attend 15 42 16 our parties and family day trips. Families are also supported throughout the year with food bank vouchers and hampers. Christmas was made extra special through our Making Memories Campaign supported by Joan of Arc School. Attended our Summer Fun Day Made a Christmas Memory Visited Santa in his INTU Grotto
Heart for Home-Start Participants (St Marys School, Radlett Preparatory School, Berkhamstead Day Nursery, South West Family Centre Partnership, South West Schools Partnership) Hertfordshire Community Foundation Herons FC Hertsmere Borough Council Hilton Hotel Watford Hilton Worldwide Intu Archer Trust Joan of Arc School Scroll Church Birthday Fundraiser (Bo-dee, Joanne, John Robinson Shanly Foundation Mariam, Tommy, Maria, Sue) Junction Nursery Co-op Simone Collins Challenge Event Participants (Rob Kramer, L Knudsen Skanska Matthew Brown, James Snell, Ashley Madeline Tranter Smith and Mount Trust Hawood, Alex Nesson, Alice Fletcher, Eileen Matched Funding Ball / Quiz Starbucks (Intu) Coffey, Jennifer Greenwood) Mothercare Step Challenge Participants Chris Luff Mrs Elizabeth Kate Harding Foundation Stella Symons Trust Claytons Estate Agents The Christopher Laing Foundation Comply Advantage Three Rivers Borough Council Councillors Sara Bedford, Morris Bright, Tim Three Rivers Trust Williams, Nigel Bell, Joan King, Mark Watkin, TJX Foundation, TKMaxx, HomeSense Caroline Clapper VWV Creams Warner Bros / Leavesden Studio Tours Dempster Charitable Trust Watford Borough Council Dentons Charitable Trust Watford Community Housing Trust Family Holiday Association Watford Mayor Peter Taylor Georgina Sturmer Will Hobhouse To our supporters National Citizen Service (WFC communityTrust) funders and volunteers National Lottery Community Fund you are Odd Fellows Public House Pri Varsani truly amazing Queens School Dragons Apprentices Raffolux Richard Platt’s Relief-in-Need Charity Thank you! Ron
1st Floor, The Xchange Wilmington Close Watford Hertfordshire WD18 0FQ 01923 248010 enquiries@homestartwatford.org.uk home-startwatford.org.uk
HOME-START WATFORD AND THREE RIVERS DIRECTORS’ REPORT AND FINANCIAL STATEMENTS FOR YEAR ENDED 31 MARCH 2020 Company Registered Number 5385393 Charity Number 1108847
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31st MARCH 2020 CONTENTS PAGES Company Details 1 Report of the Directors: 2 Structure, Governance & Management Risk Policy Statement of Directors’ Responsibilities Activities Pay Policy Future Plans Report of the Examiner 6 Statement of Financial Activities 7 Balance Sheet 8 Notes Forming Part of the Financial Statements 9 - 19
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE REPORT OF THE DIRECTORS FOR THE YEAR ENDED 31st MARCH 2020 Directors: Simon Boulcott Sue Bradshaw, Chair Vikki Molloy, resigned 25.09.19 Phillip Brading Georgina Sturmer Chisom Jide, resigned 25.09.19 Simone Collins Julian Lipton John Robinson, appointed 15.05.19 Stephen Hewett, appointed 13.11.19 Keith Fletcher, resigned 16.05.19 Secretary Emma Power, Chief Executive Officer Registered Office The Xchange, Wilmington Close, Watford, Herts WD18 0FQ Safeguarding Advisor Sue Bradshaw Independent Examiner David M Green FCA Gowers Limited The Old School House, Bridge Road, Hunton Bridge, Kings Langley, Herts WD4 8SZ Bankers Lloyds TSB Intu Centre, Watford, Herts WD17 2UB 1
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE REPORT OF THE DIRECTORS FOR THE YEAR ENDED 31st MARCH 2020 The Directors have pleasure in submitting their report together with the financial statements for the year ended 31 March 2020. These financial statements comply with current statutory requirements and the requirements of the Charity’s governing document. Structure, Governance & Management Home-Start Watford and Three Rivers (HSW&TR) is a registered charity - No. 1108847 and a Company Limited by Guarantee - No. 5385393, registered in 2005. The charity has no share capital and is governed by its Memorandum and Articles of Association. The policy, strategy, and general management of HSW&TR is directed by the Board of Trustees who are the Directors of the Company and who meet at least every two months recognising that they are required to meet no fewer than four times in each financial year. The Board of Trustees is supported by professional Advisers with an interest in the welfare of families and young children. The day-to-day management is delegated to a Chief Executive Offier who supports and supervises a team of salaried staff. The Objects of the Charity are carried out by staff and trained volunteers, who are parents themselves, offering regular support, friendship, and practical help to families under stress, primarily in their own homes, and sometimes in support groups, helping to prevent family crisis and breakdown. Volunteers are supported by the team of experienced staff. The Memorandum and Articles of Association require the Board of Trustees to comprise between 4 to 12 Directors who are formally appointed by the membership at AGMs. Directors may co-opt other Directors who will only stand in office until the following AGM when they must be formally put forward for election if they wish to remain in office. “One third of the Directors must retire at each AGM with the longest in office retiring first and the choice then made between Directors holding equal length of service being made by a recorded rota system. The Directors holding office in the year to 31st March 2020 are detailed on Page 1. The Directors of the Company have no interest in any contract with the Company nor do they receive any remuneration for their service. Membership of HSW&TR is open to any individual or organisations interested in promoting the charity’s Objects who applies to the Charity in the manner required and approved by the Directors. HSW&TR has a comprehensive equal opportunities and diversity policy, which ensures that all staff and volunteers are recruited regardless of ethnicity, religion, age, gender, or sexuality. We strive to accommodate those with physical difficulties. Families are supported regardless of ethnicity, religion, age, gender or sexuality of the parent(s). A regularly monitored community profile ensures that the service is made available to all who live in the area and that volunteers are proactively encouraged from all sectors of the community. 2
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE REPORT OF THE DIRECTORS FOR THE YEAR ENDED 31st MARCH 2020 Although HSW&TR is an independent charity, as a Home-Start organisation we are affiliated to the national body, Home-Start UK; a Charitable Trust founded in 1973. Over 200 Home-Start schemes may be found throughout the UK, each an independently registered charity, funded and managed locally. This idea that started in Leicester, spread across the UK and is now a movement around the world. There are now 22 countries on five continents that have Home-Starts providing support for families. Home-Start UK supports local schemes by providing services such as training, information and legal and safeguarding advice. Home-Start UK also defines quality standards for service provision. Each scheme works within Home-Start UK Standards and Methods of Practice, which are audited every three years against a set of rigorous criteria covering all aspects of governance, management, and financial controls. The scheme achieved a score of 100% at its last audit in 2017. Risk Policy The Directors conduct regular reviews of the major risks to which the charity may be exposed. Where appropriate, systems or procedures have been established to mitigate and minimise identified risks the charity faces by implementation of procedures, which include authorisation of all transactions and projects. Procedures are in place to ensure compliance with all statutory requirements including, employment law and the health and safety of staff at work and volunteer activities undertaken to support families. A Safeguarding Policy is in place and Disclosure and Barring Service checks are carried out on all volunteers and employees who are likely to come into contact with vulnerable children or adults. Statement of Directors’ Responsibilities The Directors are responsible for preparing the financial statements in accordance with applicable law and regulations. Company law requires the Directors to prepare financial statements for each financial year. Under that law, the Directors have elected to prepare financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). The financial statements are required by law to give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing those financial statements, the Directors are required to: select suitable accounting policies and then to apply them consistently; make judgements and estimates that are reasonable and prudent; prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will stay in business. The Directors are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and that enable them to ensure that the statements comply with the Companies Act 2006 and accounting statement FRS102. 3
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE REPORT OF THE DIRECTORS FOR THE YEAR ENDED 31st MARCH 2020 They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Activities of the Home-Start Watford & Three Rivers Charity The Directors of HSW&TR with the support of its staff aim to ensure that: the scheme has adequate funds to support current activities and envisaged future expenditure; trustees are inducted, DBS checked, trained and supported to enable them to fulfil their roles and responsibilities; staff are recruited, inducted, trained, supported, supervised and developed in accordance with good employment practice; home-visiting volunteers are recruited from all sectors of the community, are DBS checked, undertake the scheme’s comprehensive preparation course and receive ongoing training, support and supervision; trustees, staff and volunteers are actively encouraged to develop their skills and to support each other to meet the needs of HSW&TR and individual needs; the scheme develops additional activities and services as need is identified and where adequate funding can be obtained; recruitment campaigns and regular preparation courses are run to maintain a team of trained volunteers able to meet the numbers of appropriate referrals within a reasonable waiting time; the service provides best practice in safeguarding; volunteers are carefully matched to families to provide an appropriate service for each family’s needs; the scheme maintains positive links and partnerships with statutory and voluntary agencies; the scheme maintains a high profile within the local community; all activities, feedback from volunteers and families and training are monitored and evaluated; the offices and facilities of HSW&TR and other venues used for training or functions provide a safe, healthy and appropriate environment for staff, volunteers and visitors; relevant news and information is circulated to staff, volunteers and trustees; appropriate administrative and recording systems are in place; the scheme operated two charity shops (opened in 2017) in support of its sustainable funding policy and to provide a range of volunteering opportunities. The Watford shop remained open throughout this financial year, the South Oxhey shop closed in March due to redevelopment of the local area; service delivery was moved to remote support due to the Covid-19 pandemic mid-March 2020 with all staff, volunteers and trustees operating from home. 4
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE REPORT OF THE DIRECTORS FOR THE YEAR ENDED 31st MARCH 2020 Fundraising Activities Our fundraising activities are community based such as sponsored activities, dinners, raffles and stalls at community events. A business case is completed for each proposed event to ensure that it is financially viable and achievable. The business case includes a risk assessment to mitigate risk to in participating in the activity with additional regard to those participants who are vulnerable (adults and children). Pay Policy for Senior Staff The Board of Trustees and the senior management team comprise the key management personnel of the charity, in charge of directing and controlling, running and operating the charity on a day to day basis. All Trustees give of their time freely and no Trustee received remuneration in the year. Details of Trustees’ expenses and related party transactions are disclosed in note 13 to the accounts. The key management remuneration policy is set by the Trustees and is reviewed on an annual basis as part of the budget setting process. Future Plans Home-Start Watford & Three Rivers is proud of the support we give to many local families. In order to ensure the long term future of the charity, we continue to seek new sources of funding. We are grateful to the effort of all staff, volunteers and donors who continue to support us. We will continue to strive to meet our core aims and move towards the objective of reaching sustainability over the medium to long term, thus enabling us to attract and train qualified staff and volunteers, to support more families and children in our catchment area. Due to the COVID-19 pandemic our service moved to remote support in March and will continue in this mode for much of 2020. We will continue to adapt our service delivery as required by government guidelines to ensure the best possible outcomes for our families. Board members, staff, volunteers, funders and members are being engaged in strategic planning. This will result in a well-developed and robust strategy going forward. The Directors’ Report was approved by the Board of Trustees on 22nd July, 2020. Signed for and on behalf of the Directors Sue Bradshaw Chair – Home-Start Watford & Three Rivers Date 23rd July 2020 5
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE INDEPENDENT EXAMINER’S REPORT TO THE DIRECTORS FOR THE YEAR ENDED 31st MARCH 2020 I report on the accounts of the company for the year ended 31st March 2020, which are set out on pages 7 to 19. Respective responsibilities of trustees and examiner The trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed. Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to: - examine the accounts under section 145 of the 2011 Act; - to follow the procedures laid down in the general Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act; and - state whether particular matters have come to my attention. Basis of independent examiner’s report My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the statement below. Independent examiner’s statement In connection with my examination, no matter has come to my attention: (1) which gives me reasonable cause to believe that in any material respect the requirements: • to keep accounting records in accordance with section 130 of the 2011 Act; and • to prepare accounts which accord with the accounting records and comply with the accounting requirements of FRS102 and the 2011 Act have not been met; or (2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached. David M Green Gowers Limited Date: 31st July 2020 The Old School House, Bridge Road, Hunton Bridge, Kings Langley, Herts WD4 8SZ 6
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31st MARCH 2020 Notes Unrestricted Restricted Total Total 2020 2019 £ £ £ £ INCOME FROM: Donations and legacies 3 66,875 11,521 78,396 53,490 Charitable activities 4 - 80,267 80,267 63,719 Other trading activities 5 86,467 - 86,467 100,711 Total Income: 153,342 91,788 245,130 217,920 EXPENDITURE ON: Raising Funds 6 96,202 - 96,202 95,996 Charitable activities 7 34,796 109,488 144,284 153,112 Governance 9 1,200 - 1,200 1,140 TOTAL EXPENDITURE 132,198 109,488 241,686 250,248 Net income/(expenditure) 21,144 (17,670) 3,444 (32,328) Movement in provision for pension deficit 1,760 - 1,760 5,717 Transfers between funds (20,828) 20,828 - - NET MOVEMENT IN FUNDS 2,076 3,128 5,204 (26,611) Reconciliation of Funds: Total funds brought forward 59,958 8,033 67,991 94,602 Total funds carried forward 15 62,034 11,161 73,195 67,991 7
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE BALANCE SHEET AS AT 31st MARCH 2020 Notes 2020 2019 FIXED ASSETS £ £ £ £ Tangible fixed assets 12 1 1 CURRENT ASSETS Debtors and prepaid expenses 16 18,625 10,437 Cash at hand and in bank 106,869 78,128 125,494 88,565 CREDITORS: Amounts falling due within one year 16 (44,040) (10,555) NET CURRENT ASSETS 81,454 78,010 3 TOTAL ASSETS LESS CURRENT LIABILITIES 81,455 78,011 Defined benefit pension liability (8,260) (10,020) NET ASSETS 73,195 67,991 INCOME FUNDS Unrestricted funds Unrestricted income funds 70,294 69,978 Pension Reserve (8,260) (10,020) 62,034 59,958 Restricted Funds 11,161 8,033 TOTAL FUNDS 16 73,195 67,991 The notes on pages 9 to19 form part of these financial statements. For the year ending 31st March 2020 the company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. Directors’ responsibilities: • The members have not required the company to obtain an audit of its accounts for the year in question in accordance with section 476; • The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts. The financial statements were approved by the board of trustees on and signed on their behalf by Director Sue Bradshaw Director Julian Lipton 8
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 1. Company limited by guarantee Home-Start Watford & Three Rivers is a company incorporated in England limited by guarantee No. 5385393 and is a registered charity No. 1108847. The extent of the liability of the members of the company on a winding up is limited to a maximum of one pound each. 2. Accounting policies The following accounting policies have been applied consistently in dealing with items that are considered material in relation to Home-Start Watford & Three Rivers. 2(a) Basis of preparation The accounts have been prepared under the historical cost convention. The charity has taken advantage of the exemption in Financial Reporting Standard No 1 from the requirement to produce a cash flow statement on the grounds that it is a small charity. These accounts have been prepared in accordance with “Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015)”. The accounts are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £. 2(b) Critical accounting estimates and judgements In the application of the charity’s accounting policies, the directors are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods. 2(c) Investment resources Incoming resources are accounted for on a receivable basis deferred as described below where appropriate. Grants are all included in incoming resources from charitable activities on the SOFA. 2(d) Investment income Bank interest is included in the income and expenditure account on a receivable basis. 2(e) Recognition of Liabilities Liabilities are recognised on the accruals basis in accordance with normal accounting principles, modified where necessary in accordance with the guidance given in the Statement of Recommended Accounting and Reporting issued by the Charity Commissioners for England & Wales. 9
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 2(f) Resources expended All costs are allocated to those categories to which they relate. Where this is not possible, then they are suitably apportioned on the basis between costs of activities in furtherance of the charity’s objects and costs of generating funds 80:20 respectively. All costs are accounted on an accruals basis, inclusive of VAT which cannot be recovered. 2(g) Governance costs All costs incurred by the Charity other than direct charitable expenditure are included in governance costs and are accounted for on an accruals basis. 2(h) Fixed Assets and depreciation Tangible fixed assets are stated at cost less depreciation. Depreciation has been provided at the following rates in order to write off the assets (less their expected residual value) over their useful economic lives. Office Equipment 25% straight line 2(i) Taxation As a registered charity, the company is exempt from income and corporation tax to the extent that its income and gains are applicable to charitable purposes only. Value Added Tax is not recoverable by the company, and is therefore included in the relevant costs in the Statement of Financial Activities. 2(j) Fund accounting The Charity maintains a general unrestricted fund which represents funds which are expendable at the discretion of the Directors in furtherance of the objects of the Charity. Such funds may be held in order to finance both working capital and capital investment. Restricted funds have been provided to the charity for particular purposes, and it is the policy of the Board of Directors to carefully monitor the application of those funds with the restrictions placed upon them. 2(k) Gifted assets Gifted assets received are included at valuation if material. 2(l) Volunteers The Charity relies on the support from volunteers who are unpaid. The value of volunteer’s time is not included in the SOFA. 2(m) Pension Contributions Pension costs relate to contributions to individual employee scheme and are charged to the SOFA as they fall due. 2(n) Winding up or dissolution of the charity If upon winding up or dissolution of the charity there remains any assets, after the satisfaction of all debts and liabilities, the assets represented by the reserves shall be transferred to some other charitable body or bodies having similar objects to the charity. 10
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 Total Total 3. Income from Donations and Legacies Unrestricted Restricted Funds Funds Funds Funds 2020 2019 £ £ £ £ General (donations under £2,000) 57,699 6,521 64,220 26,904 TK Maxx 5,000 - 5,000 3,969 Intu Watford 2,176 - 2,176 - Shanly 2,000 - 2,000 - Smith and Mount - 5,000 5,000 - FourAcre Trust - - - 9,643 Watford Borough Council - - - 2,000 W O Street Zedra Trust - - - 2,872 Watford Community Housing Trust - - - 5,102 The Albert Hunt Trust - - - 3,000 Total Income from Donations and Legacies 66,875 11,521 78,396 53,490 Donations in 2019 include Gift Aid of £3,878 in respect of two years ended April 2018. Total Total 4. Income from Charitable Activities Unrestricted Restricted Funds Funds Funds Funds 2020 2019 £ £ £ £ Practical Support (Core Funding) - - - 9,800 Social Isolation – (Big Lottery) - 57,160 57,160 53,579 Group Work - - - 40 Family Events - - - 300 Time 2 Talk - 11,361 11,361 - Women Fund - 6,708 6,708 - Play Pioneer - 5,038 5,038 - Total Income Charitable Activities - 80,267 80,267 63,719 11
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 Total Total 5. Income from Other Trading Activities Unrestricted Restricted Funds Funds Funds Funds 2020 2019 £ £ £ £ - Shop – Watford 44,681 - 44,681 45,925 Shop – Oxhey 26,559 - 26,559 33,946 Fundraising 15,227 - 15,227 20,840 - Total income from other trading activities 86,467 - 86,467 100,711 Total Total 6. Raising Funds Expenditure Unrestricted Restricted Funds Funds Funds Funds 2020 2019 £ £ £ £ - Shop – Watford 40,857 - 40,857 41,837 Shop – Oxhey 30,662 - 30,662 33,156 Fundraising and events 24,683 - 24,683 21,003 Total Fundraising Costs 96,202 - 96,202 95,996 Total Total 7. Charitable Activities Expenditure Unrestricted Restricted Funds Funds Funds Funds 2020 2019 £ £ £ £ Practical Support (Core Funding) 34,796 - 34,796 61,337 Social Isolation (Big Lottery) - 56,798 56,798 55,119 Time to Talk - 23,298 23,298 17,808 Groups - 11,373 11,373 7,172 Locality budget - - - 8,772 Family Events - 6,717 6,717 2,904 Women Fund - 6,856 6,856 - Making Memories - 68 68 - Play Pioneer - 4,378 4,378 - Total cost of charitable activities 34,796 109,488 144,284 153,112 12
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 8. Analysis of expenditure on charitable activities Total Activity Grant funding Governance Funds Undertaken of activitites Costs 2020 £ £ £ £ Year ended 31st March 2020 34,796 - 1,200 35,996 Practical Support (Core Funding) 56,798 - - 56,798 Social Isolation (Big Lottery) 23,298 - - 23,298 Time to Talk 11,373 - - 11,373 Groups 6,717 - - 6,717 Family Events 6,856 - - 6,856 Women Fund 68 - - 68 Making Memories 4,378 - - 4,378 Play Pioneer 144,284 - 1,200 145,484 Support & Total Activity Grant funding Governance Funds Undertaken of activitites Costs 2019 £ £ £ £ Year ended 31st March 2019 61,337 - 1,140 62,477 Practical Support (Core Funding) 55,119 - - 55,119 Social Isolation (Big Lottery) 17,808 - - 17,808 Time to Talk 7,172 - - 7,172 Groups 8,772 - - 8,772 Locality budget 2,904 - - 2,904 Family Events 153,112 - 1,140 154,252 Total Total 9. Governance Unrestricted Restricted Funds Funds funds funds 2020 2019 £ £ £ £ 1,200 - 1,200 1,140 Accounts and Independent Examination 1,200 - 1,200 1,140 13
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 10. Particulars of Employees The average number of staff employed by the charity during the financial period was:- 2020 2019 Furtherance of the Charity’s objects 4 5 Shop 4 4 Support 1 1 9 10 There were no employees with emoluments above £60,000. Total funds Total funds 2020 2019 £ £ Gross Salaries 148,582 153,511 Employer’s NI 7,488 6,714 Employer’s Pension Contributions 5,117 5,022 Pension Shortfall (reduction in provision) (1,760) (5,717) Total Staff Emoluments 159,427 159,530 Total salary of key staff with management responsibilities is £30,823 (2019: £28,467). 11. Pension and other post-retirement benefit commitments The company participates in the scheme, a multi-employer scheme which provides benefits to some 950 non-associated participating employers. The scheme is a defined benefit scheme in the UK. It is not possible for the company to obtain sufficient information to enable it to account for the scheme as a defined benefit scheme. Therefore, it accounts for the scheme as a defined contribution scheme. The scheme is subject to the funding legislation outlined in the Pensions Act 2004 which came into force on 30 December 2005. This, together with documents issued by the Pensions Regulator and Technical Actuarial Standards issued by the Financial Reporting Council, set out the framework for funding defined benefit occupational pension schemes in the UK. 14
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 The scheme is classified as a 'last-man standing arrangement'. Therefore, the company is potentially liable for other participating employers' obligations if those employers are unable to meet their share of the scheme deficit following withdrawal from the scheme. Participating employers are legally required to meet their share of the scheme deficit on an annuity purchase basis on withdrawal from the scheme. A full actuarial valuation for the scheme was carried out at 30 September 2017. This valuation showed assets of £794.9m, liabilities of £926.4m and a deficit of £131.5m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows: Deficit contributions From 1 April 2019 to 31 January 2025: £11,243,000 per annum (payable monthly and increasing by 3% each on 1st April) Unless a concession has been agreed with the Trustee the term to 31 January 2025 applies. Note that the scheme’s previous valuation was carried out with an effective date of 30 September 2014. This valuation showed assets of £793.4m, liabilities of £969.9m and a deficit of £176.5m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows: Deficit contributions From 1 April 2016 to 30 September 2025: £12,945,440 per annum (payable monthly and increasing by 3% each on 1st April) From 1 April 2016 to 30 September 2028: £54,560 per annum (payable monthly and increasing by 3% each on 1st April) The recovery plan contributions are allocated to each participating employer in line with their estimated share of the Series 1 and Series 2 scheme liabilities. Where the scheme is in deficit and where the company has agreed to a deficit funding arrangement the company recognises a liability for this obligation. The amount recognised is the net present value of the deficit reduction contributions payable under the agreement that relates to the deficit. The present value is calculated using the discount rate detailed in these disclosures. The unwinding of the discount rate is recognised as a finance cost 15
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 PRESENT VALUES OF PROVISION 31 March 2020 31 March 2019 31 March 2018 (£s) (£s) (£s) Present value of provision 8,260 10,020 15,737 RECONCILIATION OF OPENING AND CLOSING PROVISIONS 2020 2019 Provision at start of period 10,020 15,737 Unwinding of the discount factor (interest expense) 127 252 Deficit contribution paid (1,663) (2,028) Remeasurements - impact of any change in assumptions (224) 92 Remeasurements - amendments to the contribution schedule - (4,033) Provision at end of period 8,260 10,020 INCOME AND EXPENDITURE IMPACT 2020 2019 Interest expense 127 252 Remeasurements – impact of any change in assumptions (224) 92 Remeasurements – amendments to the contribution schedule - (4.033) Contributions paid in respect of future service* 5,118 5,022 Costs recognised in income and expenditure account 3,358 (695) ASSUMPTIONS 31 March 2020 31 March 2019 31 March 2018 % per annum % per annum % per annum Rate of dicsount 2.53 1.39 1.71 The discount rates shown above are the equivalent single discount rates which, when used to discount the future recovery plan contributions due, would give the same results as using a full AA corporate bond yield curve to discount the same recovery plan contributions. 16
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 12. Tangible fixed assets Office Total Cost 1,793 Additions - As at 31st March 2020 1,793 Depreciation 1,792 Additions - As at 31st March 2020 1,792 Net Book Value as at 31st March 2019 1 Net Book Value as at 31st March 2020 1 13. Director’s emoluments and related party transactions None of the Directors received any remuneration directly or indirectly. None of the Directors or other persons related to the Charity had any personal interest in any contract or transactions entered into by the Charity during the year. 14. Volunteers Volunteer information is as follows: Total Number Total Number of of Volunteers Volunteering ACTIVITY Hours Home Visiting 62 6,045 Governance 11 528 Shop 12 3,672 Group 2 234 Office 1 78 Total Volunteers 88 10,557 17
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 15. Movement in funds as at Incoming Resources Transfers as at 1st April resources used between 31st March 2019 funds 2020 Unrestricted funds Practical support 69,978 66,875 (35,996) Fund raising - 15,227 (24,683) Shop - Oxhey - 26,559 (30,662) Shop – Watford - 44,681 (40,857) 69,978 153,342 (132,198) Transfers to restricted funds - - (20,828) 69,978 153,342 (132,198) (20,828) 70,294 Pension Reserve (10,020) 1,760 - (8,260) Net unrestricted funds 59,958 155,102 (132,198) (20,828) 62,034 - Restricted funds £ £ £ £ £ Social isolation 8,033 57,160 (56,798) - 8,395 Time 2 Talk - 17,200 (23,298) 6,879 781 Groups - 245 (11,373) 11,128 - Family events - 4,044 (6,717) 2,673 - Women fund - 6,708 (6,856) 148 - Making Memories - 1,393 (68) - 1,325 Play pioneer - 5,038 (4,378) - 660 Net restricted funds 8,033 91,788 (109,488) 20,828 11,161 18
HOME-START WATFORD AND THREE RIVERS A COMPANY LIMITED BY GUARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31st MARCH 2020 16. Funds analysis Fixed assets Current Bank and Creditors and Total assets cash provisions As at 31st March 2020 Unrestricted funds Restricted funds 1 17,063 87,444 (42,474) 62,034 Social isolation - 781 7,614 - 8,395 Time 2 Talk - 781 - - 781 Making Memories - - 1,325 - 1,325 Play Pioneer - - 660 660 Women fund - - 9,826 (9,826) - 1 18,625 106,869 (52,300) 73,195 Net assets As at 31st March 2019 Unrestricted funds 1 10,437 63,387 (13,867) 59,958 Restricted funds Social isolation - - 8,033 - 8,033 Women fund - - 6,708 (6,708) - Net assets 1 10,437 78,128 (20,575) 67,991 19
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