ON THE EDGE OF TOMORROW - Mercury Engineering
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BEYOND50 FIVE-YEAR STRATEGY 4 INTRODUCTION 8 OUR PILLARS 14 OUR VALUES 20 OUR STRATEGY 22 OUR STRATEGIC DEVELOPMENT 28 SAFETY 32 PEOPLE 36 DIGITAL EDGE AND OFFSITE MANUFACTURING 40 QUALITY 44 CSR AND SUSTAINABILITY 48 WINNING CULTURE 52 OUR SECTORS
INTROD Beyond50 is about BEY harnessing the momentum we’ve built up over 50 years to push further and reach wider. 4 Mercury | Beyond50
DUCTION We believe that every day is a new day, just as exciting as the It’s a platform that aligns our business and our people. It’s a YOND last. And we’ve channelled this new way of thinking that reaffirms energy into a five-year strategy our purpose to deliver leading aimed at bringing clear direction edge construction solutions to to the company for the next our clients and build relationships stage of our journey. We call it that thrive. Beyond50. Introduction 5
We’re still as committed as the YO VIS very first day. OU EOIN VAUGHAN Chief Executive Officer 6 Mercury | Beyond50 DU
OUR SION I’m delighted to introduce you to our Beyond50 strategy, which aims to take Mercury beyond its 50th year in business. It’s been an incredible journey so far. What with our leadership group of 40 people, and a second with a broader group of leaders and high-performers. The goal was to identify solutions and projects UR began with a partnership of two to achieve our strategy with the people in 1972 in Dublin, Ireland assistance of our advisors. Lastly, has expanded and grown over we surveyed our employees, the last 50 years. We’re now a gathering responses which diverse workforce of over 4,500, generated exciting new ideas on with 40+ nationalities currently how to make Mercury the best spanning across 16 countries. company we can be as we go We’ve restructured and refined Beyond50. our leadership teams, strategies and direction over the years, while This document provides an retaining the continued support overview of where we are heading of the Morgan and O’Kane as a business over the next five families to remain aligned to our years. Without the support of our anchor value of safety and our staff and business partners, we entrepreneurial foundations. would not be able to achieve UTY the incredible things that we We embarked on “Beyond50” in are aiming for. Finally, I’d like to late 2019, having outgrown our thank and acknowledge our staff, “Mercury 2021” strategy. Firstly supply chain partners, clients and we aligned our vision as an EMT, advisors for all their hard work in developing our charter. Secondly helping make Beyond50 happen. we held two workshops; one Introduction 7
ARS These Pillars provide the foundation for our Beyond50 Strategy. Each one has its own specific focus, but all seamlessly align to represent our ambitions for the next five years. They’re used as benchmarks in everything we do, to ensure Mercury’s unbounded success. 7 STRATEGY PILLARS 9 OUR PILLARS 9
7 STRATEGY PILLARS 01 END TO END Expand our end to end data centre service offering to include DATA CENTRE a full suite of services and SERVICES facilities management support. 02 EXPANDING Build our advanced technology, life sciences and pharmaceutical OUR ADVANCED project base for new and long- TECHNOLOGY AND standing clients. LIFE SCIENCES OFFERING 03 EMEA Continue to follow our clients, focusing on expansion AND opportunities including data BEYOND centres, advanced technology, life sciences & pharmaceutical hubs across EMEA, in addition to supporting them with our global deployment into new territories worldwide. 10 Mercury | Beyond50
04 DIGITAL Ensure our frontline people have the right technology to EDGE enable them to deliver real value to our clients, pushing digital construction to the edge. 05 ENHANCE Enhance the foundations of our business in Safety, Quality, OUR Design & Construction with OPERATIONS efficient processes and efficient management structures. 06 BEST Attract, develop, reward and retain the best people with the PEOPLE mindset we need to deliver sustainable growth. 07 WINNING Provide a dynamic learning and work environment that promotes CULTURE a collaborative culture where our employees can maximise our team performance. OUR PILLARS 11
ENGAGEMENT AND BUY IN WORKSHOP Executive Management Team (EMT) aligned on the development 01 of a new EMT charter. WORKSHOP Our Leadership Group met to identify key business areas 02 to focus our strategy on. WORKSHOP An expanded group comprising our Leadership Group and 03 Mercury’s high-performers identified projects and solutions to achieve our strategy. 12 Mercury | Beyond50
SURVEY One-third of our employees generated ideas, which were incorporated into Beyond50. COMMUNICATION Beyond50 was delivered to every staff member via presentations on every project and every Mercury office. KNOW We are communicating Beyond50 with all of our clients & partners to YOUR understand their needs and place CLIENT them at the heart of our strategy. ENGAGEMENT AND BUY IN 13
OUR VALUE 14 Mercury | Beyond50
ES Mercury is built on a set of values that define our purpose and our priorities. They are a statement of our focus and determination, guiding everything from our people right through to our processes. These values ensure that we always work to the highest standards and drive our people to do their best. OUR VALUES 15
Work Safe. Home Safe. This is Mercury. Safety is our anchor value. It underpins everything that we do. It’s a mindset that’s SAFTEY firmly fixed in every individual, team and rank throughout Mercury. Safety is embedded in our DNA. It’s the bedrock of our delivery, training and processes – it’s The Mercury Way. We insist that it is a fundamental component of every facet of our business. Working safe isn’t just our policy, it’s our duty. 16 Mercury | Beyond50
DYNAMIC As market leaders, we redefine industry standards. We’re a European player with powerful capabilities, yet it is our agility that sets us apart – unafraid of change because we understand its true potential. It starts with our people. Our entrepreneurial spirit challenges us, pushing us to new territories, roles and ways of delivery. A commitment to partnership means we balance ambition with accountability. It lives in every individual, team and rank throughout Mercury. OUR VALUES 17
We believe you have to be brave to achieve incredible things. We’re proud of who we are and our plans for the future. We stand over everything we say and do. We’re direct and BRAVE to the point because we respect our clients, their time and needs. With a generous spirit and vibrant energy, hard work’s made easy because we genuinely enjoy what we do. 18 Mercury | Beyond50
MAKE IT HAPPEN No matter the client or sector, we always deliver. It’s our commitment and promise. Success is the only option for us. It’s our delivery, training, processes that make The Mercury Way. This relentless dedication earns a trust, security and assurance that is second to none. It turns clients into partners and builds relationships that grow and prosper with time. OUR VALUES 19
OUR STRATE 20 Mercury | Beyond50
EGY The world keeps moving forward and so do we. Beyond50 challenges us to push the limits of conventional thinking, unlocking new possibilities in the sectors we operate in. OUR SECTORS 21
OUR STRATEGIC DEVELOPMENT Our forward-looking client centric strategy will drive Mercury’s sustainable growth Beyond 50 years of sector leading delivery. We are continuing to refine our service offering, playing to our strengths, while putting our clients’ changing needs at the heart of our innovation in how we deliver. PROVIDING A FULL Mercury is Europe’s most Our relentless dedication positions experienced Hyperscale and us to provide a highly complex SUITE OF DATA Enterprise Data Centre service and specialised turnkey service. CENTRE SERVICES provider. Safety, quality, innovation and value engineering are guaranteed We make it our business to go at every stage of the project, further. Our teams, aided by our from design & build, planning local supply chain, consistently and construction right through to meet the challenges of an ever- commissioning, ongoing facilities growing Data Centre market. management and ICT services. These highly-skilled project teams are internationally mobile, enabling Although we’re already well them to deliver leading edge Data established as a general Centres for many of the world’s contractor and a specialist largest tech companies and provider of Mechanical, Electrical, enterprise clients. Plumbing (MEP) and Fire 22 Mercury | Beyond50
Protection services, our forward- network infrastructure services thinking focus has helped us long-term, after construction to identify a gap in the post- projects are completed. handover stage of projects. A large number of operators We’re committed to deepening in the Data Centre sector opt relationships further with our to have different contractors clients’ data centre operations take over their facilities post- teams, increasing our focus on construction. We believe we’re post-construction activities. perfectly positioned to provide a We will leverage our vast in-house large range of services to data expertise to become a leading centre clients. This includes the facilities management provider management of facilities and also in the data centre industry. providing white space fit out, data centre upgrades, facility maintenance, fire alarm and ICT Our Strategic Development 23
We’re honing our capabilities to lead the change in expanding our advanced technology and life sciences offering directly to clients. EXPANDING Throughout the 1970s, Mercury this sector, where Mechanical & earned its reputation as a Electrical elements are complex OUR ADVANCED premium contractor in the and fundamental to completing TECHNOLOGY pharmaceutical and oil & gas these projects. It has also enabled OFFERING production sectors. From the us to build long-term relationships 1980s onwards, as the world with clients in this sector. moved into the information age, we started delivering projects in This dynamic, fast-paced sector the Advanced Technology sector, has seen us continue to innovate. establishing close relationships We deliver Advanced Technology with leading semiconductor projects utilising an extensive manufacturers which have offsite manufacturing (OSM) continued to this day. network and supply chain across Europe, with the ability to execute Mercury’s base in Ireland was projects globally from our offsite highly advantageous, as our small hub in Newbridge, Ireland. We’ve island nation began to rebrand completed a large number of itself as Europe’s technology works directly for clients in this hub. We built relationships with sector. Our goal is to cement the world’s leading technology these partnerships to expand our multinationals as they started service offering, supporting our to build highly complex plants clients’ facilities across the globe, and facilities in Ireland. Our long- making extensive use of our established presence in Advanced Offsite Manufacturing Facility and Technology has allowed us to Digital Core in Ireland. build up specialist expertise in 24 Mercury | Beyond50
EXPANDING OUR Mercury has experienced high- levels of growth over the last LIFE SCIENCES & several years. We’ve moved PHARMACEUTICAL towards a sector-led approach, OFFERING focusing on niche markets that improve life in the built environment. We’ve had a long-standing presence in the pharmaceutical sector since the early 1970s as a Mechanical, Our Beyond50 Strategy has Electrical, Plumbing (MEP) highlighted an important contractor, delivering projects opportunity to expand our for many of the world’s leading position in the life sciences & pharmaceutical and biological pharmaceutical sector beyond companies. specialist services. We will roll Mercury’s Technical Support out a new offering comprising a Services and Fire Protection full suite of services and contract Teams have also delivered ICT, management across our key Facilities Management, Sprinkler, areas of operation: Ireland, the Fire Alarm and Small Works to UK & continental Europe. We leading pharma companies. We aim to utilise our long-standing focus strongly on health & safety, relationships with existing clients high-quality standards, cost and develop new relationships reduction, reliability and execution to expand our presence in to deliver world-class projects. this market. Our Strategic Development 25
We’re reaching beyond borders for new opportunities in our key sectors, harnessing the reputation we’ve built over the last 50 years to make it happen. EMEA AND BEYOND Mercury delivers complex markets. We now have a well- engineering projects in our key established presence in Ireland, sectors across Europe. We work the UK, Germany, Netherlands, off a simple principle – when we Denmark, Spain, Sweden, know the client and the sector Switzerland, Belgium, Poland, we will deliver in any location. We Austria & Slovenia. enter a new geographical sector to work with an existing client, Most recently we’ve entered not to build a new business. If the French and Italian markets we know them, we will go with to deliver projects as a prime them. It’s this client-focused global contractor for existing clients. deployment strategy that has led We have also previously delivered to our success and growth over projects in Israel and Singapore. the years. Prior to shifting our focus towards Europe, Mercury operated across This model has served us very well the Middle East, North Africa and over the last five years. In 2014, Asia. With the groundbreaking we outlined our Mercury2021 advances we have made in offsite strategy. A key metric was to manufacturing and assembly, expand our European market we are ready to explore re- presence. We have doubled our entering old markets and also European projects in the last five entering entirely new markets years and continue to establish beyond EMEA, advancing our new geographies in our key reach across the globe. 26 Mercury | Beyond50
1. Dublin, Ireland 2. London, UK 3. Glasgow, UK 4. Edinburgh, UK 14 5. Paris, France 6. Madrid, Spain 7. Rome, Italy 8. Milan, Italy 9. Frankfurt, Germany 10. Berlin, Germany 15 11. Amsterdam, Netherlands 12. Odense, Denmark 13. Copenhagen, Denmark 14. Luleå, Sweden 15. Stockholm, Sweden 13 16. Warsaw, Poland 12 3 4 17. Zurich, Switzerland 18. Geneva, Switzerland 1 19. Brussels, Belgium 20. Ljubljana, Slovenia 10 16 21. Vienna, Austria 2 11 22. Singapore, Singapore 19 23. Tel Aviv, Israel 9 5 21 17 18 20 7 6 23 22 Our Strategic Development 27
SAFETY Being brave means constantly challenging ourselves to exceed the highest safety standards and raise the benchmark for our industry. As part of Mercury’s rebranding construction, commissioning and project in 2019, we conducted handover, our safety processes a survey of key Mercury ensure optimum coordination and stakeholders, comprising clients, communication, enabling each supply chain partners and staff, to project to be constructed safely. establish how we should present Our team understands that by our brand externally based on our sticking to the safe coordinated existing values. It was clear from an plan we can guarantee that early stage that safety must remain our team gets home safely to centre stage as our anchor value. their families at the end of every day. Safety is personal and our Safety underpins everything that team intervenes proactively to we do. It’s a mindset that’s firmly ensure compliance day by day fixed in every individual, team and hour by hour. The mutual and rank throughout Mercury. respect between our workforce Safety is embedded in our DNA. and management means we It’s the bedrock of our delivery, work as an integrated team with training and processes – it’s The a common goal – to get home Mercury Way. We insist that it is a safe each day. Through our fundamental component of every Environmental, Health & Safety facet of our business. Working safe (EHS) policies and procedures, isn’t just our policy, it’s our duty. we ensure an industry leading We are dedicated to achieving project delivery every time, and the highest possible standards of most importantly, the safety and Health & Safety. From design to wellbeing of all our employees. 28 Mercury | Beyond50
Safety is our anchor value – it underpins everything that we do. SAFETY 29
RESTRUCTURING A major component of Beyond50 The role of Group EHS Director is to ensure that we always live has joined Mercury’s Executive WITH SAFETY AT by our values. The restructuring Management Team (EMT) and THE CORE of Mercury’s Environmental, has become more strategic. Health & Safety (EHS) function We have also developed a new exemplifies this. In order to ensure EHS Business Partner model Mercury continues to be a global aligned with Mercury’s Business leader in Safety, we are making a Unit structure. These initiatives number of new appointments and will help us to continue to expand restructuring the Mercury EHS and improve our leading safety team as part of our ‘Safety360’ capabilities. Beyond50 project. Safety360 is all around us. It lives through our improved communication, onboarding, coaching and mentoring. 30 Mercury | Beyond50
DEVELOPING A As part of Beyond50, we intend to formalise our safety NEW SAFETY communications strategy, in line COMMUNICATION with our overarching corporate STRATEGY goals – to communicate with all internal and external stakeholders. Our wide-ranging communications programme consists of regular toolbox talks, monthly campaigns, posters, live events and more. In addition, the recently created Independent Safety Strategy Group (ISSG), which comprises Mercury’s senior management and independent voices, will advise our EMT on how we can improve our already excellent safety standards and culture within Mercury. THE FUTURE Our EHS team works alongside we work in across the globe. internal support functions to Mercury’s EHS team positively OF SAFETY add value every day to our influences every aspect of our project teams. We do this in projects from design to handover. a practical manner using the It works closely with our supply latest developments in reporting, chain and national associations information management and to achieve our goal of continuous analytics technologies. This improvement, to ensure that our consistent approach ensures we people work safe and get home bring all the tools in our toolbox to safe every day. each new location, with the same consistent message plus our personal Mercury benchmark – to be best-in-class in any location SAFETY 31
BEST OUR PEOPLE IN– Executing world class projects takes the right people. We use a best-in-class approach to retain and attract the brightest CLASS minds. That way we’re always equipped with the talent it takes to deliver beyond expectations. 32 Mercury | Beyond50
ATTRACTING, We know that in order to be a specific measures to ensure leading European contractor we that candidates have the correct HIRING AND must be able to attract, hire and specialist knowledge for roles ONBOARDING onboard the best people. We’ve where this is essential. THE BEST embarked on a major project to increase the diversity of our Long-term, our goal is to provide candidates, solidify a winning executives and hiring managers employee value proposition and with access to training materials embed best-in-class recruitment that will help our people conduct and onboarding processes within interviews to recruit the best the organisation. candidates. Managers will develop excellent interviewing skills We are implementing the use including behavioural interview of personal style and behaviour techniques, interview protocols, assessments for mid to senior- documenting results and also level hires, to ensure that the building an understanding and people we hire share our values awareness of possible and own and fit culturally with our ethos. bias in interviews. We are also implementing S OUR PEOPLE 33
TRAINING AND Mercury strives to be a continuous Learning, proprietary in-house learning organisation. We’ve training developed specifically DEVELOPMENT initiated a Training & Development to suit our Mercury needs and project as part of Mercury’s external specialist training, from Beyond50 ‘Best People’ pillar. day courses to diploma and The project aims to provide a fully degree programmes. rounded development experience for all employees. When a new We want to push learning ‘beyond recruit joins Mercury – whether the classroom’ and make it a they wish to become a leader, be key component of everyday a specialist expert or simply do working life in Mercury. Using this what they do every day as best continuous learning approach, as they possibly can – we’ll put a our people will upgrade their skills plan and the necessary resources and capabilities on an ongoing in place to make it happen. basis, enabling them to develop in line with a constantly changing The plan comprises a blended and challenging environment. learning approach including ‘on It will also ensure that Mercury demand’ training through LinkedIn continues to develop and excel. Our mission is to attract, develop, reward and retain the best people with the mindset we need to deliver sustainable growth. 34 Mercury | Beyond50
COMPENSATION Our new compensation structure to administer the compensation has been designed to support programme in a way that’s AND BENEFITS our vision and values, business consistent and free of any form of strategy, operational and financial discrimination or bias. needs. The Compensation & Benefits project aims to introduce The process includes the further transparency to employees extensive monitoring of external and their managers on all aspects job markets to ensure fairness and of employee compensation competitiveness in compensation according to our newly redesigned and benefits paid to all employees. Compensation & Benefits Policy. Our strategy will be linked closely with our recruitment, diversity & In line with our company culture, inclusion, career development and we will communicate openly about recognition processes, to ensure the overall goals and design of that we are taking a holistic and the compensation plan for all consistent approach to employee employees. We will work hard remuneration. WE ARE LISTENING We listen to our employees. In a dedicated communications fact over the past two years, team within our Sales & Marketing we have rolled out a strategy function. to change our communication to ensure that all of our staff To ensure we are true to our working across different business promise, our Beyond50 strategy units, geographical locations and has been delivered in person projects feel that they are part of (or virtually where this has not our wider Group. been possible, due to Covid-19 restrictions) by our management Understanding what we do as a teams to all staff across Mercury. business, who we do it for, and In addition, regular updates on how we do it is an important Beyond50 are made weekly via part of this. We’ve increased the staff bulletins. All employees have level of team talks delivered by access to the internal Beyond50 our Chief Executive Officer and website. This gives them full Executive Management Team. access to information and We’ve invested in new digital provides a platform to share their technologies to help with better views and get involved. This, in communication both internally turn, will help deliver our quick win and externally and we’ve created and long-term initiatives. OUR PEOPLE 35
DIGITAL EDGE AND OFFSITE MANUFACTURING The technology around us is advancing at a speed like never before and we’re moving just as fast. Our continuous investment in the latest digital tools has pushed our capabilities beyond borders, allowing us to deliver large scale projects wherever our clients are. DIGITAL PROJECT Digital Project Delivery (DPD) is our digital working processes an initiative aimed at getting the throughout the design, build and DELIVERY right tools in the right hands. operations lifecycle, while also Providing our people with the standardising processes and best digital tools will enable them broadening our efficiencies. DPD to deliver projects at the highest also aims to integrate our BIM level of quality, safety, delivery processes from our Digital Core and innovation. DPD will enable with our estimation, procurement Building Information Management and commercial departments, (BIM) integration and digital collaborating together to enhance information management across our future. all business functions, advancing 36 Mercury | Beyond50
DIGITAL The Digital Illumination pillar better insights to our people, encompasses Mercury’s data and enabling better decision-making, ILLUMINATION analytics projects and initiatives. there is still huge opportunity for We’re transforming into an further development in this area. information-driven organisation We aim to develop our data and through enhancing our people, analytics maturity to unlock the processes and technologies. full potential value of data for our This allows us to deliver projects organisation and clients. that benefit life and the built environment. Digital Illumination will help us to learn to value structured, clean We are developing a data and data that will enable the easy analytics roadmap to guide us in interconnectivity of our core improving data quality, literacy, solutions. As part of this project, connectivity, communication Mercury will leverage analytics and visualisation. This strategy is to allow our people to harvest outside-in, driven by the needs the insights they require to drive of our business. While Digital evidence-based decisions. Illumination is already providing DIGITAL EDGE AND OFFSITE MANUFACTURING 37
DIGITAL TRIBE We will develop a technology that our project teams can learn ecosystem that unleashes from one another’s successes, collaboration, communication, achievements and even their innovation and knowledge sharing mistakes. This vault means across our entire workforce, our people have access to the enabling our ‘digital tribe’ across collective knowledge that we hold. Mercury to achieve more. It will help to break down barriers This involves the creation of a between business units, project dedicated knowledge vault so teams and functions as we work together to achieve incredible things. Digital edge delivers a mobile, Other Digital Tribe initiatives integrated digital backbone include the successful creation of a dedicated platform for improving awareness and IT for back office and frontline skills & applications training for employees. We are also creating workers. This seamless transfer a ‘next gen’ think tank of future leaders and experts. This team of information drives our digital will identify new technologies, ensuring we remain agile and project delivery straight to perfectly positioned to deal with the challenges and opportunities that we will face in the edge. the coming years. OFF-SITE Mercury has an extensive offsite of virtual model data has a positive manufacturing (OSM) operation impact on all major pillars of MANUFACTURING and supply chain spanning construction: safety, cost certainty, AND ASSEMBLY the island of Ireland, as well as programme management, quality strategic locations in the UK and & sustainability & waste reduction Europe. Our Offsite Assembly and geo-resilience. From fully (OSA) Hub in Co. Kildare is easily completed chilled water pipework linked to Dublin Port. This enables systems, to fully coordinated MEP us to send fully assembled, highly risers and above ceiling sectional detailed and complex modules horizontal services distribution, into Europe and beyond for key to high-purity cleanroom grade clients in the Data Centre, micro systems, our offsite manufacturing processing, life sciences and capabilities are extensive, pharmaceutical sectors. comprising anywhere from 5% to 35% of contract values, As a prime contractor with whole- depending on the project. lifecycle scope, delivering design, build, commission and operation, Our investment in technology and we’re constantly evaluating our digital transformation have innovative ways to improve our made OSM & OSA more desirable delivery. Offsite manufacturing and achievable than ever before. combined with leveraging the use It has given us the ability to ensure 38 Mercury | Beyond50
every module is completed to the we can prove that it will exact specification required and benefit our end clients. We are delivered to site ‘just-in-time’. As also currently testing technologies our digital strategy develops, our that utilise 4D modelling and land borders are diminishing. We Augmented Reality (AR) to have refined these processes and reduce non-value-add activities, fully digitalised them to the extent facilitating greater insights into that we can confidently move the visualisation of the complete them to any country in the world. module manufacturing process, considering safety, material As part of Beyond50, we aim selection, equipment, workflow, to build on our existing OSM & and people. OSA strategy and capabilities through constant R&D, looking Our multidisciplinary Offsite at the latest developments in Manufacturing team, with digital technology. We continue to representatives from our support evaluate the trade-offs between functions and all business units, offsite and onsite manufacturing meet up twice a month to share and are currently exploring knowledge, collaborate and opportunities to increase the level further develop our OSM of offsite activity on projects where strategic roadmap. The Offsite Manufacturing market is redefining our industry and we’re leading the charge. Our expansive OSM strategy and capabilities will ensure our success continues to mount as we step into the future. DIGITAL EDGE AND OFFSITE MANUFACTURING 39
QUALITY We’ve built our reputation over the last 50 years through our unwavering commitment to quality and we won’t stop now. We’re constantly evolving, pushing the limits of what we can achieve and setting the highest quality standards in our industry. Quality is one of our core values. Our quality roadmap for Beyond50 Every day is another opportunity was developed through a detailed to raise the benchmark. At grassroots review of multiple Mercury, we place quality firmly Mercury sites across Ireland, the in the cloud through our Digital UK and continental Europe. This Construction Management has enabled us to apply a holistic Platform (DCMP). Along with framework of initiatives to enhance supporting our digitalisation quality in areas such as client and sustainability initiatives, this satisfaction, innovation, culture, approach supports not only our process, standards, staff and leaders and managers, but also supply chain. all our office and site-based staff, with real-time access to live project quality performance indicators. 40 Mercury | Beyond50
We look at quality through a fresh lens. Our holistic approach to delivery ensures nothing is ever overlooked. QUALITY 41
QUALITY AT We believe that collaboration We have also initiated Quality and communication with our Notice Boards on all our projects, MERCURY client teams, staff, supply chain which are updated monthly with and other key stakeholders is new themes, both group-wide the key to having a best-in-class and project specific. The Quality quality culture. As part of our plan Notice Boards are interactive with to improve our quality culture, integrated QR codes which give we’ve introduced a digital quality us the ability to communicate all induction for all operatives to benchmarks and first of a kind ensure we always live our value of (FOK) requirements to all site getting things right the first time. personnel with a phone or tablet. ONGOING QUALITY This year, twenty-two members of our Quality Assurance (QA) team COMMUNICATION became independently certified internal auditors, accredited by the Chartered Quality Institute (CQI) and International Register of Certified Auditors (IRCA). This will ensure active and constant adherence to our Quality Management System (QMS), procedures and process at all times. Enhancing the process further this year also saw the introduction of our new Civil, Structural, and Architectural (CSA) quality delivery framework along with full digitalisation of our commissioning processes. 42 Mercury | Beyond50
INNOVATION AND As we look to innovate in all areas, quality is no exception. One of the COLLABORATION first initiatives in our Beyond50 quality programme in 2020 has been to digitalise the process of quality handover and inspection of Offsite Manufacturing (OSM) modules with our supply chain partners. In these unprecedented times, we also applied the most innovative technologies, such as the Microsoft HoloLens, to conduct remote QA walks, Site Acceptance Test (SATs), Factory Acceptance Tests (FATs) and placed virtual OSM modules on- site through mixed reality, reducing the need for physical presence where possible, yet examining quality closely. We’ve worked hard to build a leading quality culture. It’s driven through collaboration and open communication with our client teams, staff, supply chain and key stakeholders. CLIENT We consistently deliver high- quality project and a safe project. quality projects. This ensures Enhancing quality never stops. SATISFACTION that we win repeat business Mercury is currently developing with our key clients. We proved its QA Roadmap for 2021, the this recently through the delivery next step of our Beyond50 Quality of a data centre project which journey. This is once again being achieved zero-defects and zero- carried out with a customer snags at project completion and collaborative focus. We – a clear demonstration of our will continue our drive towards commitment to the highest enhanced quality in products, levels of quality. The project was services and processes in support also completed without a single of our promise to always deliver accident or incident, highlighting value to our clients. the strong correlation between a QUALITY 43
CSR AND SUSTAINABILITY – OUR PLANET, OUR DUTY. Our planet needs us now. We’re determined to do our part and we’ve put the resources in place to make it happen. Beyond50 will ensure that sustainability reaches through every part of our operations. 44 Mercury | Beyond50
At Mercury, we believe that it’s of the local community and everyone’s duty to play their society as a whole. Through our part to improve the quality of operations, we’re determined life on our planet. We have to make a positive contribution launched ‘Our Planet, Our to the communities in which Duty’, a key component of our we operate, to our employees, Beyond50 strategy. We are to our business partners committed to the adoption and and to the environment. Our promotion of good corporate five strategic principles of governance approaches in all our responsible business have been business activities. This includes created following discussions providing a safe and sustainable with our key stakeholders. This environment for customers, staff, demonstrates our commitment contractors and suppliers. We to sustainability, ethical best are also very cognisant of our practice and continuous responsibilities as a member improvement. CSR AND SUSTAINABILITY – OUR PLANET, OUR DUTY. 45
It’s not enough to just reduce our impact. We’re determined to positively contribute to all the communities we operate in – from our employees to our business partners and to the wider world. 46 Mercury | Beyond50
PEOPLE, WELLBEING TECHNOLOGY AND OPERATIONS AND AND SAFETY INNOVATION VALUE CHAIN Mercury is committed to creating We strive to achieve incredible We are committed to engaging a working environment where things in areas such as digital with all our supply chain partners health, safety and wellbeing is our construction, offsite manufacturing to drive sustainability, good top priority. We strive to create and modern construction governance and overall best- an inclusive working environment methods, lean principles and practice working practices. Our which values the diversity of all our more. We are committed to due diligence processes promote employees. We aim to ensure that applying all these principles to our anti-corruption as well as fair, all processes are transparent and sustainability journey. transparent and truly competitive all employees have equal career practices. These continue to be a and development opportunities. key focus for our business as we We are committed to prioritising grow in size. the improvement of occupational health & safety, employee wellbeing, diversity & inclusion, security practices and human rights assessments. SOCIETY & We are committed to engaging with the communities in which COMMUNITY we are located. We strive to ensure our projects respond to the needs of the local community and address some of the environmental and societal challenges that impact them. CSR AND SUSTAINABILITY – OUR PLANET, OUR DUTY. 47
WINNING CULTURE Maximum performance is achieved by having a winning culture where our people feel empowered to do their best. Our focused effort to optimise internal structures will guarantee our sustained growth and success for the future. ACCOUNTABILITY A key component of Beyond50 Over the lifespan of Beyond50, is the continuous improvement Mercury will continue to improve AND GOVERNANCE of governance structures within Accountability and Governance Mercury as we grow over time structures to ensure that we are and aim to sustain ourselves as set up for sustained success. a business. One of the first steps These structures will help has been to double our Executive to keep us fully transparent Management Team (EMT) from 6 and accountable to all of our to 12 people. We’ve also created stakeholders, ensuring that we an EMT Charter, which sets out have best-in-class procedures the expectation for our senior in place to deliver continued leadership to all key stakeholders sustained growth. including our employees, supply chain partners and clients. 48 Mercury | Beyond50
BETTER At Mercury, we believe that to operations teams will work achieve incredible things, we must together from the outset of each TOGETHER all work together in collaboration. project. Our multidisciplinary The Better Together project aims teams will collaborate together to break down barriers across from the bid stage, through to Business Units and Functions pre-construction and all the way within Mercury. Further reinforcing to project delivery. a ‘team mentality’, the project will create an environment to maximise Better Together begins with performance and give our support our senior management, functions and operations teams who will lead by example in every opportunity for success. how we communicate with one another. Improved communication In particular, we have identified an between different teams and opportunity to improve our internal projects will lead to improved processes so that our estimation, understanding, processes and procurement, commercial and reduced time and costs. WINNING CULTURE 49
A culture where leadership and accountability thrive is vital. This will guarantee that we continue to execute projects with absolute precision as our operations scale. 50 Mercury | Beyond50
MERCURY EMT CHARTER AS THE MERCURY EMT, WE COMMIT TO: 1 Actively respect one another for the collective and continued success of Mercury; 2 Embrace and fully understand our clients’ current and future requirements; 3 Create a safe environment where our people can achieve their ambitions and excel, to support our shared goals; Invest in and nurture a culture 4 of innovation and technology to sustain our growth and redfine industry standards; 5 Embrace change and listen to our diverse workforce as we evolve; Continue to implement and 6 hold ourselves to account to create a sustainable culture of ethics and compliance in a structured manner; 7 Share resources, knowledge and rewards; Improve communications to 8 deliver clear messaging to connect our people across the group; Remain grounded and 9 passionate about what we do, assuring the safety of our team and clients, whilst caring for one another’s wellbeing. WINNING CULTURE 51
OUR SECTORS Mercury is focused on new regional opportunities in our traditional sectors, leveraging our vast experience and clients’ trust. ENTERPRISE DATA Mercury is Europe’s most experienced Enterprise Data CENTRES Centre service provider. We go beyond to meet the challenges of the ever-growing Enterprise market. Over the last 20 years our highly skilled international teams have successfully delivered data centres for some of the world’s largest data centre companies. Our cutting-edge construction methods mean we consistently deliver highly complex and specialised turnkey services. We design, build, plan, construct and commission data centres using the highest levels of safety, quality and delivery. We then manage the maintenance of facilities post-construction. 52 Mercury | Beyond50
ADVANCED Mercury has been at the forefront of Advanced Technology & Life TECHNOLOGY AND Sciences projects for almost 50 LIFE SCIENCES years in Ireland & Europe. We deliver bespoke and large scale projects for the world’s largest semiconductor manufacturers, pharmaceutical and biologics companies. We find opportunity methods such as BIM, LEAN and in challenge, leading the way off-site fabrication. Every project forward with unrivalled levels of we undertake is underpinned by expertise. World-class projects exemplary health & safety, high- demand the best. That’s why we quality standards, cost reduction, make extensive use of innovative reliability and execution. HYPERSCALE DATA We deliver unrivalled Hyperscale a highly complex and specialised Data Centre services across turnkey service. From design & CENTRES Europe. We are a general build, planning, construction and contractor as well as providing a a commissioning right through variety of specialist services. Our to facility management and highly skilled project teams have operational support, we ensure delivered data centres for over two safety, quality, innovation and decades. Our relentless dedication value engineering every time. uniquely positions us to provide OUR SECTORS 53
FIRE We’re a world leader in the field of alarm systems, we offer unique specialist Fire Protection services. solutions to meet our clients’ PROTECTION With over 40 years’ experience, our specific compliance requirements. clients can rest assured that we will We can deliver complex turnkey deliver everything needed to meet projects, from planning and design health & safety, legal, regulatory right through to final handover and insurance requirements. and regularly scheduled ongoing maintenance, prioritising safety As one of only a few companies and quality for our clients and their certified to install water-based stakeholders every time. sprinkler, gas suppression and fire TECHNICAL Our TSS experts have the in- DATA CENTRE depth knowledge to fulfil each SUPPORT SERVICES FACILITY client’s vision. We deliver the full (TSS) suite of colocation white space MANAGEMENT fitout services. This includes We have continued our journey of structured cabling installations expansion into providing specialist complete with certified design data centre services, to create a capability, fire alarm & gas dedicated facilities management detection and hot & cold aisle & maintenance support service containment. offering for some of our clients in Our Mercury data centre this expanding market. decommissioning & upgrade Mercury’s Data Centre Facility project teams have the in-depth Management services means specialist experience required to we’re uniquely positioned to offer work in ‘live’ environments. clients a Design-Build-Operate contracting model. This strategy ensures we are 100% accountable for the client’s building throughout its entire lifecycle. Warranties can be effectively maintained as the contract moves from construction through to operations. Mercury’s facility team will mobilise to the client’s data centre in parallel with construction to ensure our team are familiar with the building, the systems, the local supply chain and the client before the construction project is completed. Through implementing this strategy, our facilities teams can then contribute to the design and build of the client’s next project improving efficiencies and reliability through this continuous improvement cycle. 54 Mercury | Beyond50
HEALTHCARE Mercury is a world-leading healthcare construction service provider. Our multidisciplinary teams have over 15 years’ experience executing all aspects of mechanical & electrical services and installations across Ireland, the UK and Europe. We redefine industry standards, always delivering world-class healthcare facilities. We combine a highly experienced workforce with the latest innovations and technologies. BUILDING Mercury is a leading European Europe. Our people are driven Building Services provider. Our to make it happen for our clients SERVICES specialist teams deliver shell & core – no matter what. We believe in and fit out services for a diverse the continuous development of range of developments, from our staff. That way we can deliver office to retail and so much more. innovative design solutions, going Our teams work on both private above and beyond in our project and public sector projects across delivery. Ireland, the UK and continental OUR SECTORS 55
Mercury House, Ravens Rock Road, Sandyford Business District, Dublin, D18 XH79, Ireland.
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