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JOURNEY BEYOND
    CRUISE SYDNEY
                      Now open for bookings
THE NEWEST WAY TO EXPERIENCE THE SPLENDOUR OF SYDNEY HARBOUR IS NOW OPEN FOR SALE.

  Book your clients to be among the first to experience one of the world's most iconic destinations in style.
 Cruising around the beautiful Sydney Harbour, your clients can enjoy a premium dining experience with 360
 degree views of iconic Sydney attractions. Seating just 90 people, this is the most stylish and unique way to
      see the famed Sydney Harbour. Guests can choose from either a lunch cruise or a dinner cruise -
   both offering a premium menu featuring seasonal and regionally sourced ingredients, served alongside
                    wines from some of New South Wales’ most prestigious wine regions.

                   Book your clients on board the ultimate Sydney Harbour experience and
                              leave them with memories they’ll cherish for life.

                     VISIT OUR WEBSITE                                AGENT TOOLS

                                                 *Artist impression
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www.traveldaily.com.au
                                                                                                                Friday 31st January 2020

 Express Travel tools
   EXPRESS Travel Group is today
                                   AFTA coronavirus advice                                                    Golden suspended
                                                                                                                AFTA has suspended the ATAS
 highlighting its independence       AUSTRALIAN Federation of              “As is the case usually in times   participation of Golden Globe
 and reminding agents that         Travel Agents (AFTA) has issued       of challenges, most suppliers are    Travel in Blacktown, in accordance
 “independent doesn’t mean         an advisory to its members            open to credit transfers, date       with the ATAS Charter Section 2.3.
 alone”.                           providing general advice on           changes and alterations without        In accordance with the ATAS
   The group provides tools and    dealing with the challenges           fees - but we stress this needs      Charter, Golden Globe Travel has
 support for over 700 agents       presented by coronavirus and          to be checked before making          14 days before any further action
 across Australia - see page 10.   reminded agents the AFTA team         changes,” AFTA said.                 is taken.
                                   “is at your service and on alert to     “Some suppliers may also be
                                   assist”.                              willing to refund.”
                                     Members are recommended to            Cancellation arrangements
                                   monitor the latest travel advice      must also be well explained to
                                   from DFAT HERE, which currently       the client before taking action,
                                   sits at “reconsider your need to      with AFTA recommending agents
                                   travel to China”.                     advise clients via email and
    EXCLUSIVE                        “This means that people may         request a written reply, unless
    Greek Island Escorted          still travel to China and that the
                                   decision to go or not to go sits
                                                                         they have a voice recorder on
                                                                         their phone system.
                                                                                                                 Book with
    • Small group tour
                                   with the individual themselves,”
                                   Chief Exec Jayson Westbury said.
                                                                           The latest updates from the
                                                                         Department of Health are also
                                                                                                                confidence.
    • Max 16 people
    • Athens, Paros, Santorini,      The notice says if insurance        available HERE.
      Mykonos                      is to be relied upon for any
                                   cancellation fees to be covered,
                                                                           “AFTA is highly engaged with
                                                                         the various Federal Government
                                                                                                                      Fabulous
                                   the terms and conditions must         agencies as they seek to do what             Package
                                   be confirmed with the issuing
                                   company before taking any action
                                                                         they feel is in the best interests
                                                                         of Australians and the country,”
                                                                                                                       Rates.
                                   on the clients behalf.                Westbury said.                               Easy, reliable
                                     It also reminds agents that           “It is a difficult situation –            and competitive.
                                   suppliers are not required by law     nobody wants to see this spread,
                                   to waive cancellation fees, this is   clearly nobody wants any more
                                   completely at their discretion.       deaths and we definitely want to
                                                                         minimise any risk to Australian
                                                                         Travellers,” he added.
                                   Cruise Sydney open                      More on the coronavirus on
                                     JOURNEY Beyond has opened           page three.
                                   bookings for its new cruise
                                   product on Sydney Harbour,
                                   Cruise Sydney.                         Today’s issue of TD
                                    The luxury vessel seats 90              Travel Daily today has nine
          VIEW TOUR                                                       pages of news and photos, a
                                   people and guests can choose
                                   either a lunch or dinner cruise,       front cover page for Journey
                                   serving seasonal and regionally        Beyond, plus full pages from:
        1300 661 666               sourced ingredients alongside            • Express Travel Group
  info@greecemedtravel.com.au      NSW wines - see the cover page.          • Travel Trade Recruitment

 ive Small
     POL AR EXPLOR ATION the VIKING WAY

p Tours
                          2022/2023 INAUGUR AL SEASON NOW OPEN FOR SALE

 Travel Daily      e info@traveldaily.com.au              t 1300 799 220               w www.traveldaily.com.au                        page 1
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Reflect with us on the
                                                                                                                             year that we’ve had in
                                                                                                                            2019 in the December
                                                                                                                             issue of travelBulletin.

                                                                                                                               CLICK to read

                                        Friday 31st January 2020

TD footy tipping
  TRAVEL Daily is reminding
                                       WA flight trial a success                                                     Viking river brox
                                                                                                                       VIKING has released its 2021
readers the highly anticipated           WESTERN Australia Minister           coronavirus, when compared to          River Cruise Brochure, featuring
2020 Super Rugby season starts         for Tourism Paul Papalia has           eastern states.                        over 200 pages of itineraries
tonight, which also marks the          hailed the success of the ongoing        “China is our fifth-largest source   throughout Asia, Egypt, and
deadline for Week One of the           China Eastern Airlines flight trial    of visitors in terms of numbers; in    Europe.
tipping competition.                   between Perth and Shanghai.            every other jurisdiction China is        The brochure also features
  All tips must be in for the            The trial began on 12 Jan,           the number one or two source.”         details on Viking’s new ship,
opening week by 4.55pm AEDT,           marking the first direct flight          “China’s restrictions on group       Viking Osiris, as well as new
before the first game begins, with     linking Western Australia and          travel will impact some parts of       itineraries and shore excursions,
the first match seeing the Blues       Shanghai and will wrap up on 17        WA’s tourism sector that rely          and two new pre- and post-cruise
hosting the Chiefs.                    Feb (TD 26 Sep 2019).                  on groups but will have a lower        extensions.
  For those who have not yet             Speaking to Travel Daily, Papalia    impact on the wider WA tourism           Arriving in the letter boxes of
signed up, you can do so HERE,         lauded the healthy gauge on the        industry because the majority          travel partners this week, one of
and best of luck to all pundits this   flights, despite noting the effect     of our Chinese visitors are free       the highlights of the publication
week in attempting to break away       the of the coronavirus outbreak.       independent travellers who do          is Osiris’ new Egyptian 12-day
from the scrum and score a try!          “In terms of seats sold the trial    not travel in groups.”                 Pharaohs & Pyramids itinerary.
                                       has been a success,” Papalia said.       He noted that in other states,         Osiris is the third ship from the
                                         “94% of seats on the flights         group travellers make up a large       line to be deployed on the Nile
Cant can join AA                       have been sold, excluding ‘dead        proportion of the China market.        River and limited availability
 DAVID Cant has joined                 legs’ where flights are returning        “Perth currently has only eight      remains on for 2021 already,
American Airlines as Sales             passengers to China after the flight   direct flights from China each         with remaining spots able to be
Manager Australia & New                trial...even with the dead legs,       week: five from Guangzhou and          booked from $6,995 per person -
Zealand.                               83% of seats have been sold.”          three from Shanghai as part of         CLICK HERE for more.
 He will oversee regional                Papalia also said his state’s        the trial, and none from Wuhan.          The brochure also showcases
sales teams, as well as the            tourism industry remained                “By comparison, Melbourne has        the Portuguese eight-day Douro’s
performance of the recent joint        relatively insulated from the          14 direct flights from China every     Valleys & Vineyards, roundtrip
business between American and          full brunt of the effects of           day and Sydney has 12.”                from Porto - CLICK HERE.
Qantas (TD 22 Jul).

Travel Daily       e info@traveldaily.com.au                   t 1300 799 220               w www.traveldaily.com.au                           page 2
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Secure
                                                                               your seat
                                                                               22 April 2020

                                                                               CLICK HERE TO PURCHASE TICKETS
                                                                               AND VIEW THE SPONSORS
                                      Friday 31st January 2020

Coronavirus on Tigerair                                                   AFTA surcharges
                                                                            THE Australian Federation                      Window
  TIGERAIR Australia is working        The 54-year-old passenger          of Travel Agents (AFTA) has
closely with Queensland Health       and her companion were put in        released information on how                      Seat
after a passenger travelling on      isolation on Wed, however it has     the Australian Competition
TT566 on Mon tested positive for     now been reported that she has a     and Consumer Commission is             NEW York’s Hotel Pennsylvania
coronavirus.                         strain of influenza.                 enforcing credit card surcharging      is getting ready to host some
  The airline told Travel Daily it     Costa said it enacted “sanitary    laws, warning of recent                VIPs (very important puppers)
learned the news yesterday and       protocol”, with the ship now         penalties issued to several major      for the 2020 Westminster
immediately began contacting         docked in Civitavecchia.             companies in the travel sector.        Kennel Club Dog Show.
other passengers on the flight.        “As soon as the suspected case       The update reminds agents on           To celebrate, the hotel will
  Tigerair has also advised crew     was detected, the medical team       how to ensure their business           offer exclusive services and
who worked on the flight, and        on board immediately activated       is compliant - CLICK HERE for          amenities for good boys and
provided passenger details to Qld    all the relevant health procedures   details - with a timely refresher of   girls, including the largest
Health, who will also contact pax.   to promptly isolate and manage       large penalties recently handed        indoor doggie spa in the region,
  The carrier has since cleaned      the clinical condition,” said a      out, including $350,000 worth of       which includes bathtubs and
the aircraft, & maintains the risk   spokesperson for the company.        retribution inflicted on Europcar      grooming and fitness areas.
of contracting coronavirus is low      Korean Air is taking its own       in Aug for excessive surcharges on       It is definitely a hotel which
for those who travelled on the       steps to prevent the spread of       Mastercard and Visa debit cards        we would approve for the TD
same plane in the following days.    coronavirus, including suspending    (TD 15 Aug).                           mascot, Mia, (pictured) to stay.
  The passenger, flying from         flights between Incheon and            RV rental agency Cruisin was
Melbourne to the Gold Coast,         Wuhan until 27 Mar.                  also ordered to pay $12,600
was travelling with a companion.       Other routes to China will also    for excessive surcharges (TD 18
  MEANWHILE, Costa Cruises           be suspended or reduced.             Jul 2018), as was experiences
has reacted to coronavirus fears,      United Airlines is also            platform RedBalloon, whacked
which saw pax on Costa Smeralda      adjourning a number of flights       with a $43,200 fine in 2017
locked down over thoughts a          from its hub cities to Beijing,      for just four instances of
passenger was infected.              Hong Kong and Shanghai.              overcharging (TD 20 Nov 2017).

Travel Daily      e info@traveldaily.com.au                t 1300 799 220               w www.traveldaily.com.au                         page 3
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All the singles, ladies

                                      Friday 31st January 2020

Scenic hits the road                 Exodus Edits
  SCENIC will take its Agent           EXODUS Travels has launched a
Cruising Showcase on the road        range of compact adventure tours
over the next two months,            for travellers in their 30s and 40s.
providing product updates and          The Exodus Edits collection
famil opportunities.                 includes itineraries that mix
  From 04 Feb until 27 Apr,          adrenaline-inducing moments
Scenic’s Business Development        while providing time to rest and
teams will take the roadshows to     relax, over the course of a five to
metro and regional centres across    13-day trip.                             THE women’s tennis singles          with sponsorship of major
the country, with the events           Exodus Australasia Territory         semi-final matches played out at      tennis tournaments around the
covering topics including, Scenic    Manager Louisa Day said the            the Australian Open in Melbourne      globe key to the airlines brand
Eclipse, Scenic and Evergreen        Edits collection was developed         yesterday, with Emirates providing    marketing objectives.
Europe River Cruising, and Scenic    in response to demand for              another opportunity to host an           Pictured with Emirates cabin
and Evergreen South East Asia        “slightly shorter itineraries that     array of travel industry delegates.   crew in the marquee yesterday
River Cruising.                      still delivered an exceptional and       In addition to some of the best     from left are: Allisa O’Connell,
  Agents who attend the events       uniquely Exodus experience.            seats in the house to spectate        Flight Centre; Jo Arancibia, AFTA;
will have the opportunity to win       “These shorter itineraries make      the world’s top ranked players,       Rachael Attard, Flight Centre;
prizes at each of the showcase       them perfect for the 30s and 40s       including Australia’s own Ash         Marie Micallef, Flight Centre and
nights, and be entered into a        demographic as they tick off a         Barty, the Emirates marquee           Sinead Phillips, TravelManagers.
draw for the chance to land a        lot of action packed experiences,      provided a cool environment
Scenic River Cruise for two.         take them to unique places and         from the searing heat with
  Space is limited and agents are    don’t use up their whole annual        guests mingling and indulging in
                                                                                                                  QF VLI changes
urged to register now to secure a    leave balance,” she said.              delectable cuisine, cocktails and      QANTAS has issued a
place at their preferred location.     To mark the launch, Exodus is        champagne.                            commercial update for travellers
  For a full list of dates and       offering a 10% discount on select        Emirates has been the               affected by changes on Air
locations, and to register           Europe and Middle East tours           official airline partner of the       Vanuatu services to and from Port
attendance, CLICK HERE.              when booked by 13 Mar.                 Australian Open since 2015            Villa - CLICK HERE for more.

                                                         

                         
                                     Day and night from Sydney to Haneda

                         A$724
                         from                        *

                         All-in Return

                                                                                    *Blackout period and terms apply, available until sold out.
                                                                                     Day flight departs from 29 March 2020 onwards.

Travel Daily      e info@traveldaily.com.au                  t 1300 799 220              w www.traveldaily.com.au                           page 4
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Introducing Everhome

                                      Friday 31st January 2020

Hahn’s new solution
  HAHN Air has launched HR-          distribution, we are the natural
Corporate, a new solution which      choice to manage the distribution
allows corporations to outsource     of corporate shuttle flights,”
corporate shuttle business.          Hahn Air Systems Head Alexander            CHOICE Hotels has introduced                   Everhome Suites to empower
  Hahn Air has make the shuttle      Proschka said.                           a new midscale extended-stay                     them to live and work more
flights available in the GDS           “Any company operating                 brand which aims to “empower                     efficiently on the road so they
(Global Distribution System) using   corporate flights can benefit            guests’ success on the road”.                    can tackle whatever comes next,”
the inventory system of sister       from optimised and simplified              Called Everhome Suites, the                    Choice Hotels VP Brand Strategy
company Hahn Air Systems.            processes, thereby saving time,          brand will offer apartment-                      and Operations, Extended Stay,
  This allows a company’s            money and resources,” Proschka           style accommodation that                         Anna Scozzafava.
dedicated business travel            added.                                   allow travellers to “adapt their                   Everhome Suites will offer
company to book the flights                                                   environment to the way they                      studio and one-bedroom
under the Hahn Air code HR via                                                live and work during longer-term                 apartment-style layouts with
the standard reservation and
                                     Foulsham Plateau                         stays,” Choice said.                             a rolline, variable height
ticketing processes and issue          SALES representation company             The company marked the                         workstation, sull-sized closet and
them on a Hahn Air HR-169            Plateau International has                launch by breaking ground on the                 bathrooms with ample counter
ticket.                              appointed Nicci Foulsham as              first hotel expected to display the              space & high-quality fixtures.
  As a result, the company has       Sales and Trade Manager for              brand, in Corona, California.                      There will also be fully
access to all booking-related        Australia and New Zealand.                 Choice also announced multi-                   equipped kitchens and public
data and can track and review          She brings 30 years of                 unit development agreements                      spaces including multipurpose
all bookings and benefits from       experience to the role in                for 13 hotels in the Austin, Texas               lobby areas, fitness centres,
detailed sales reports.              tourism sales, marketing and             and Los Angeles markets which                    business centres with printing
  It will also receive technical     management, primarily in the             are anticipated to adopt the                     capability, libraries, guest laundry
support and a convenient online      airline industry, including Qantas       Everhome Suites brand.                           facilities and 24/7 self-service
check-in for corporate travellers.   and Air Pacific.                           “Our target guest is driven to                 marketplaces.
  “With 20 years of experience         She joins from Tahiti Tourisme         be successful personally and                       The first Everhome Suites hotel
supporting airlines in indirect      Australia and Wild Earth Travel.         professionally, and we designed                  is expected to open in 2021.

                                                                 P H I L I N V I T E S YO U T O
                                                              JOIN THE PHIL HOFFMANN
                                                                M O B I L E T R AV E L B R A N D
                                                             This year Phil Hoffmann Travel will be celebrating 30 years of business in South Australia.
                                                            Over the course of the 30 years we’ve been asked many times if we would expand outside
                                                            of SA, the launch of Phil Hoffmann Mobile Travel now gives opportunity to extend the reach
                                                               of our brand throughout Australia. We are very excited to be able to share the benefits
                                                               of the Phil Hoffmann Travel brand with our interstate colleagues. Phil Hoffmann Mobile
                                                             Travel offers experienced travel consultants the autonomy of their own business with the
                                                             security and strength of our brand behind them. Having grown to a team of over 200 staff
                                                               Phil Hoffmann Travel offers access to unique product and a full suite of support which
                                                            covers all business needs. We recognise that there is a genuine need, now more than ever,
                                                              for a healthy integration of work and life. Whether you’re a parent seeking more time at
                                                            home, wanting to experience the world on your terms, looking for balance, or transitioning
                                                                   to retirement Phil Hoffmann Mobile Travel may be the answer you’re looking for.

                                                                     H AV E A C H AT W I T H B E L I N D A , O U R M O B I L E B U S I N E S S C O A C H
                                                                                               ON 08 8179 9625

                                                                                               M O R E I N F O R M AT I O N

Travel Daily      e info@traveldaily.com.au                 t 1300 799 220                      w www.traveldaily.com.au                                   page 5
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Self-Drive Sri Lanka                Helloworld TV back
                                                                              THE Travel Concierge Sri Lanka      TRAVEL show Helloworld TV
                                                                            is offering Australian guests the   will return to the Seven Network
                                                                            opportunity to tour Sri Lanka at    this weekend following a mid-
                                                                            their own pace with a variety       season break.
                                                                            of modern and fully equipped          The show will be aired on
                                                                            European motorhomes.                7TWO at 6pm on Sat, with a
                                        Friday 31st January 2020              With a range of camping options   focus on Australia and New
                                                                            from mist-capped hills to dense     Zealand, including cruising with
                                                                            jungles and beaches, the self-      Princess Cruises - CLICK HERE for
Aurora tempts agents at launch                                              drive packages give travellers      a preview.
                                                                            the chance to fully immerse           The remainder of the season
                                                                            themselves in the country’s         will see the Helloworld TV team
                                                                            culture and heritage.               visit destinations including
                                                                              A full-time driver/caretaker      California, South Africa, Fiji,
                                                                            can be assigned to take care        England, Vanuatu, Hawaii,
                                                                            of on-board equipment, keep         Vancouver, Wales, Chile,
                                                                            the motorhome clean, and free       Tasmania, and Peru.
                                                                            guests up to sample the island’s      Season two of the show is set to
                                                                            beers and locally produce tipple,   run for another 12 weeks.
                                                                            arrack.

                                                                                                                Qantas satisfies
                                                                            Qld sees growth                       QANTAS remained Australia’s
                                                                              QUEENSLAND’S                      top airline for customer
                                                                            accommodation sector saw            satisfaction across both domestic
                                                                            year average daily rates hit        and domestic business travel in
                                                                            an 18-month high of $202.02         Nov, Roy Morgan research reveals.
                                                                            in Dec, up $3.16 on the prior         The results of the Nov
  THIS past week has seen the          IATA carbon prog                     corresponding period.               satisfaction survey saw Qantas
team from adventure cruise line                                               Occupancy rates in Dec 2019       lead the way for the eighth
                                         THE International Air Transport    were also up (68%) compared
Aurora Expeditions commence                                                                                     consecutive month in the
                                       Association (IATA) is partnering     with Dec 2018 (65.8%), while
the first of eight travel agent                                                                                 domestic category, while the
                                       with commodity exchange              Revenue per available room
events across the country to                                                                                    carrier has yet to slip from the
                                       company, Xpansiv CBL Holding         climbed by $6.40 to $137.33 in
raise awareness of its 2021/22                                                                                  top of the domestic business
                                       Group (XCHG), to develop an          the final month of 2019.
Antarctic and Global voyages.                                                                                   satisfaction rankings.
                                       Aviation Carbon Exchange, as part
  In addition to the new
                                       of its response to climate change.
itineraries being touted, agents
                                         The exchange platform will
at each event will hear about the
                                       allow airlines and passengers
expanding fleet including news on
                                       to buy offsets and has been
the addition of the purpose-built
                                       designed to reduce the impact of
expedition ship Sylvia Earle to be
                                       air travel on the environment.
launched in 2021.
                                         The Aviation Carbon Exchange            NSW BUSINESS DEVELOPMENT MANAGER
   The cruise line is also providing
                                       is part of the Carbon Offsetting
an extra incentive for agents                                                APT Travel Group is Australia’s largest and most awarded tour
                                       and Reduction Scheme for
to attend their launch events,                                               and cruise company, with 93 years of experience in innovation,
                                       International Aviation (CORSIA),
with one of two famil spots to                                               customer service and being market leading.
                                       which represents the first of
be won on an 11-day Iceland                                                  We are looking for a dynamic new addition to our sales team in
                                       its kind for a single industry
circumnavigation famil.                                                      the role of NSW Business Development Manager.
                                       response to climate change.
  Pictured at the Sydney event are                                           If you are an experienced BDM that is passionate about
                                         XCHG President John Melby said
Aaron Baynton and Tony Lon of                                                delivering exceptional service and have a track record of
                                       airlines from all over the world
Deja vu Travel getting themselves                                            strong industry relationships this may be the opportunity you
                                       are expected to use the exchange
into an unbearable situation.                                                have been waiting for.
                                       to offset carbon emissions.
                                                                             Key focus of the role:
                                                                               • Ensure sales budgets are met and ROI is ascertained on all
                                                                                 sales spend.
                                                                               • Maximise revenue growth through thorough business plans
                                                                                 and carefully curated sales activities.
 Years in industry: 25+                                                        • Deliver presentations to large and small groups to drive
 Favourite Destination: Greece                                                   business and promote the APT and Travelmarvel suite of
 Destinations Visited: Greece, Italy, Cyprus,                                    products.
                                                                               • Create and implement a training plan for the NSW territory
 Switzerland, Egypt, Turkey
                                                                                 to train and motivate travel agency consultants on
 Expert Tip: Amazing Greek Islands! Visit fewer for longer to
                                                                                 product selling features.
 appreciate the uniqueness of each. Book your ferry tickets in                 • Develop market intelligence summary reports covering;
 advance with us to eliminate collection points, cancellations,                  product feedback, competitor analysis, APT product
 changes etc. for a hassle free holiday. Don't forget mainland                   opportunities and general market trends.
 Greece is a fantastic year round destination!                                     If this sounds like you, why not find out more head to
                           1300 665 673 info@sunislandtours.com.au                         https://applynow.net.au/jobs/ni/APT5215

Travel Daily       e info@traveldaily.com.au                 t 1300 799 220              w www.traveldaily.com.au                        page 6
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Need ideas for
                                                                           your clients’
                                                                           next London
                                                                           hotel stay?
                                                                           Watch our preview
                                     Friday 31st January 2020              of Mercer St Hotel

       All smiles at HRS Group                                         Brexit impact
                                                                         TRAVEL to the European Union         TECHNOLOGY
                                                                       has slowed in growth since               UPDATE
                                                                       the Jun 2016 Brexit decision
                                                                       (TD 23 Jun 2016), a study by         Today’s Technology
                                                                                                            Today’s  Technology Update
                                                                                                                                 Update
                                                                       ForwardKeys, which analyses              is
                                                                                                                is brought to
                                                                                                                   brought to you
                                                                                                                              you by
                                                                                                                                  by
                                                                       global aviation capacity, flight      Tramada Systems Pty. Ltd
                                                                                                            Tramada   Systems Pty. Ltd.
                                                                       searches and over 17 million           Reconciling agency credit
                                                                       flight booking transactions a day,       cards should be easy
                                                                       has confirmed.
                                                                         This is in contrast to growth to                    Agencies
                                                                                                                             often use
                                                                       other parts of the world, which                       their credit
                                                                       has picked up.                                        cards to pay
                                                                         The progressive decline in UK-                      for content
                                                                       EU travel has seen numbers dip                        on behalf of
                                                                       from 11% growth in 2016 post                          their clients,
                                                                                                                             whether it’s
                                                                       the decision, versus the previous                     to meet TTL
                                                                       year, to 7.7% in 2017, 0.6% in                        deadlines,
                                                                       2018, and a shrink of 1.2% in        pre-pay LCC content,
                                                                       2019.                                chargeback hotel bookings,
                                                                         Travel to non-EU destinations      or simply to earn extra points
  GLOBAL business travel tech         Scooping up an award for                                              from their credit card provider.
                                                                       grew by 3% in 2016 post the
firm HRS Group held its annual      “outstanding performance” for
                                                                       decision, 3.2% in 2017 and 5% in     However, managing how
“kick-off” for 2020 in Cologne,     project delivery are colleagues                                         those credit card charges
                                                                       2018.
Germany last week with the          Alexandar Bliecke and Lennard                                           are accounted for can lead
event providing an opportunity      Klein pictured above together on                                        to unnecessary effort, costly
to recognise key staff for their    stage with HRS group CEO Tobias    MSC redeploys                        errors, and make it difficult
contribution and achievements       Ragge (left) and Senior VP APAC                                         to reconcile credit card and
                                                                         MSC Cruises has rejigged its       commission statements at
from the past year.                 Lukasz Dabrowski.                  Grand Voyage itinerary, swapping     month’s end.
                                                                       out the first embarkation port
                                                                                                            Tramada’s agency credit card
                                                                       of Shanghai for Singapore as         workflow, a core tramada®
                                                                       a result of the coronavirus          functionality that’s available
                                                                       outbreak in China.                   at no extra cost, removes all
                                                                         The cruise line has cancelled      this hassle. Agency credit
                                                                       calls to Naha, Japan and Hong        card payments are recognised
                                                                                                            against the appropriate
                                                                       Kong, replacing them with            costing by way of an agency
                                                                       Langkawi, Penang and Kuala           credit card receipt. Then, when
                                                                       Lumpur in Malaysia, plus Ho Chi      the credit card statement
                                                                       Minh City in Vietnam, with funds     arrives, an agency credit card
                                                                       for any pre-paid excursions in the   reimbursement is issued
                                                                                                            that displays all available
                                                                       cancelled ports to be refunded.      segments to refund, and these
                                                                         The 27-night voyage on MSC         are easily matched against
                                                                       Splendida will depart Singapore      the statement - enabling
                                                                       on 14 Feb.                           the refund to be correctly
                                                                                                            processed.
                                                                                                            If you are having challenges
                                                                       voco to Africa                       with managing your agency
                                                                         INTERCONTINENTAL Hotels            credit card, or just want to find
                                                                       Group (IHG) will debut its upscale   out more about how tramada
                                                                                                            can help you operate more
                                                                       voco brand in Africa later this      efficiently, contact us today.
                                                                       year, under a partnership with
                                                                       Valor Hospitality Partners Africa.
                                                                        The 131-key voco The Bank,           Chris Ellis, Senior Solutions
                                                                       Rosebank will open as part of        Manager, Tramada - your travel
                                                                       the pair’s Master Development             technology partner
                                                                       Agreement, which will see the
          EXPLORE A SELECTION OF SPECIAL OFFERS                        two roll out multiple franchise
               ON OCEAN AND RIVER CRUISES
                                                                       hotels over the next 10 years
                              CLICK HERE                               across IHG’s midscale, upscale
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Travel Daily      e info@traveldaily.com.au               t 1300 799 220            w www.traveldaily.com.au                         page 7
Now open for bookings - JOURNEY BEYOND CRUISE SYDNEY - the Pharmacy Daily back issues server.
TTC’s century of celebrations

                                        Friday 31st January 2020

IATA Rail deal                         Jenolan reopening
  THE International Air Transport        VISITORS will be able to visit
Association (IATA) has signed a        the Jenolan Caves when they
Memorandum of Understanding            reopen tomorrow after bushfires
(MoU) with the International           affected the area earlier this          A MAJOR milestone will be              changing journeys for our valued
Union of Railways (UIC).               month.                                achieved in Aug 2020 when                guests,” he said.
  The deal will see the pair             Hotel and hospitality services at   The Travel Corporation (TTC)               A special 100th anniversary
strengthen their cooperation           the heritage-listed Jenolan Caves     celebrates its 100th birthday,           video has been released featuring
in standard setting and                House, Chisolm’s Restaurant, the      with the company gearing up              many members of the Tollman
interoperability initiatives, with a   Caves Cafe and seven of the caves     to share memorable moments               dynasty pictured above.
focus on data exchange standards       will be accessible tomorrow.          each month in the lead up to the           CLICK HERE to watch the video.
supporting intermodal travel.            Jenolan Caves Trust Director        commemorative day.
  The MoU will facilitate dialogue     Jodie Anderson said initially only      “For the past century, we are
and cooperation around                 online bookings will be accepted.     grateful for the strong sense             Qld eco-tourism
standards and interoperability           Jenolan’s bushwalks are not yet     of trust we have developed                  THE Queensland Government
in areas such as check-in and          safe to re-open.                      with our loyal travel advisors,           has partnered with Spicers
validation control, journey                                                  travellers and guests, by being           Retreats to build the largest
planning and shopping, industry        KUL facial recog                      driven by service and delivering          ecotourism project in Queensland
coding, ticketing, and accounting                                            truly immersive experiences and           west of the Gold Coast, the Scenic
                                         KL INTERNATIONAL Airport
and settlement.                                                              extraordinary holidays,” said Brett       Rim Trail.
                                       (KUL) is conducting a three-
                                       month pilot trial of facial           Tollman, Chief Executive of The             Tourism Industry Development
Back-Roads deal                        recognition technology for            Travel Corporation.                       Minister Kate Jones today
 BACK-ROADS Touring is                 passengers travelling to Tokyo          “We are continuing to innovate          announced $2.5 million of
offering savings of up to $800         and Osaka, Japan.                     into the next century with our            funding from the state to support
per couple on select tours and           The system provides passengers      digital transformation and                the $10 million project, which will
departures in 2020 and 2021,           with a single identification          creating personalised, life-              offer six-day walking experiences.
booked by 31 Mar.                      verification that sees them
 The offer covers a range of Back-     through all the airport’s
Roads’ Europe, North America,          touchpoints from check-in to
Asia and UK itineraries, providing     boarding, meaning they will not
guests with off the beaten-track       have to present their passports
experiences.                           or boarding passes as they go
                                                                                   SALES & MARKETING COORDINATOR
                                                                                                 12 MONTH FIXED CONTRACT
 CLICK HERE for more.                  through checkpoints.                                      SYDNEY OFFICE BASED ROLE
                                                                              Silversea is the defining name in luxurious cruise travel and we are proud
                                                                              of our reputation as the “World’s Best” cruise line and seek individuals who
                                                                              take personal pride in their work to join our award-winning team.
                                                                              The Sales and Marketing Coordinator, Australia and New Zealand will
                                                                              report to the Director of Marketing, Australia & NZ and also support the
                                                                              Director of Sales and Director of Communications and Events. They are
                                                                              an important team member required to provide support to both the Sales

             SIGN UP FOR SUPER
                                                                              and Marketing teams to ensure the timely and successful implementation of
                                                                              activities to support both trade and consumer sales.
                                                                              The position will need to be proactive and show initiative in taking ownership

            RUGBY FOOTY TIPPING                                               of required tasks through on-the-job training. Furthermore, they will need to
                                                                              develop strong relationships internally - working closely with the two other
                                                                              members of the Australia and New Zealand Marketing team. They will also
                                                                              regularly liaise with the Sales team including the Business Development
                                                                              Managers and Inside Sales team.
                                                                              Requirements
                                                                              • University Education.
                                                                              • Proficiency in Microsoft Word, excellent Excel skills and proficient in
       Prizes include flights to NZ with Emirates                               other Microsoft Office Programs
       and weekly travel vouchers from Expedia                                • Excellent written and verbal communication skills.
                                                                              • Must well organised and detail oriented.
                                                                              • Must be self-motivated, proactive and able to take initiative.

                        ENTER NOW                                             • Must possess a positive, team-player attitude.
                                                                                   For further details on the job description and to submit application
                                                                                                   please visit the Silversea Job page
                                                                                     https://apply.workable.com/silversea-cruises/j/E1CF3A1A2A/
                                                                                         Applications close - Wednesday 5 February 2020

Travel Daily       e info@traveldaily.com.au                  t 1300 799 220               w www.traveldaily.com.au                                page 8
Now open for bookings - JOURNEY BEYOND CRUISE SYDNEY - the Pharmacy Daily back issues server.
Muse inspires Wellington

                                                            Friday 31st January 2020

El Al to Dublin                                          Airport games
  ISRAEL’S national carrier, El Al,                        PASSENGERS travelling through
has announced a new thrice-                              Chicago O’Hare International
weekly service linking Tel Aviv to                       Airport can get their computer
Dublin commencing 26 May.                                game fix courtesy of a new
  Flights are scheduled to operate                       installation in Terminal Two.
on Sun, Tue and Thu, utilising                             Students from DeVry University
Boeing 737 aircraft with Economy                         have created eight video games
and Business class services                              for travellers to enjoy as part of
aboard.                                                  partnership with the Chicago
  Israel Government Tourism                              Department of Aviation.                                                     SILVERSEA celebrated the                                                now providing Ars Italica caviar,
Office Director Sharon Bershadsky                                                                                                  inaugural arrival of flagship Silver                                      the largest complimentary wine
said “this will be a great boost for                                                                                               Muse into Wellington on Wed, as                                           list at sea, and chilled champagne
business and leisure tourism to                          Rugby Union deal                                                          part of her second season in the                                          in all suites prior to departure.
Israel and Dublin”.                                                                                                                region.                                                                     In Wellington, Silversea offers
                                                           WESTERN Australia is set to                                               The ceremony was welcomed                                               guests a number of optional
                                                         see high profile rugby matches                                            by Wellington Mayor Andy Foster,                                          excursions, such as nocturnal
                                                         take place in Perth over 2020/21,                                         Tourism New Zealand acting GM                                             wildlife spotting and guided
Allegiant appoints                                       anticipated to bring thousands                                            New Zealand & Government                                                  walking tours of the Zealandia
  LAS Vegas-based integrated                             of visitors and inject millions of                                        Relations Billie Moore, CentrePort                                        Eco-Sanctuary.
travel company Allegiant has                             dollars into the local economy.                                           Chief Executive Derek Nind,                                                 “We are continuing to increase
announced the appointment of                               A deal struck between WA’s                                              CentrePort Marine Manager                                                 the range of unique destinations
Scott DeAngelo to the role of                            State Govt, Tourism WA & Rugby                                            Charles Smith and CentrePort                                              on offer to our guests and we
Executive VP and CMO.                                    Australia will see South Africa’s                                         Cruise Manager Victoria Hodson.                                           are thrilled to add Wellington to
  DeAngelo joined Allegiant                              world champion Springboks take                                              In the midst of a 15-night                                              Silver Muse’s itineraries,” said
in 2018 and will now oversee                             on Australia while the city will                                          Sydney to Auckland itinerary,                                             Managing Director Australia New
the strategic and commercial                             host the Bledisloe Cup for the                                            the ship will overnight in New                                            Zealand Adam Armstrong.
direction of the business.                               second time in 2021.                                                      Zealand’s capital, before heading                                           “I have no doubt that our guests
                                                                                                                                   to Napier, Tauranga, and arriving                                         will be delighted with everything

                  TRAVEL SPECIALS                                                                                                  at her final port of call.
                                                                                                                                     Muse will call Wellington again
                                                                                                                                                                                                             that Wellington has to offer as
                                                                                                                                                                                                             we showcase the very best of our
  WELCOME to Travel Specials, Travel Daily’s Friday feature. If your                                                               on Tue, and remain in the region                                          region.
  firm has released a travel special you’d like to make the industry aware                                                         until the end of Mar.                                                       “We are absolutely committed
  of, send the details to specials@traveldaily.com.au                                                                                Since her inaugural season in                                           to the growth of the Australia and
                                                                                                                                   the region last year, Muse has                                            New Zealand market.”
 Savings of up to 15% are available on Two Bedroom Family Apartments at                                                            upgraded its culinary offerings,                                            Silver Muse is pictured in Napier
 Metro Advance Apartments & Hotel Darwin. Deals are priced from $218                                                                                                                                         yesterday.
 per night, and offer free wi-fi, overnight car parking and a family entry
 pass into Crocosaurus Cove. For details, phone on (08) 7979 2222.                                                                 Hyatt Franklin
                                                                                                                                    HYATT Hotels has opened the                                              More food at PER
 Wendy Wu Tours is inviting solo travellers to “alpaca” their bags for
 Peru, with the company extending its sale on its 15-day Panoramic Peru                                                            doors of the new 125-room                                                   COFFEE Quarter and The
 tour. Valid until 29 Feb, the tour is priced from $7,880ppts, which offers                                                        Hyatt House Nashville/Franklin-                                           Hatchery Collective Bar & Grill are
 a saving of $1,880, thanks to the single supplement being waived - book                                                           Cool Spring hotel in Franklin,                                            the new gastronomic additions
 HERE.                                                                                                                             Tennessee.                                                                which have opened at Perth
                                                                                                                                    Located 30 minutes south of                                              Airport’s Terminal 4, under a
 Book one of Trafalgar’s top-100 selling trips at 15% off in celebration of
                                                                                                                                   Nashville, the property offers                                            partnership with Delaware North.
 parent company The Travel Corporation’s 100-year anniversary. Valid until
 27 Feb, phone 1800 002 007.                                                                                                       suites which include fully-                                                 Coffee Quarter offers travellers
                                                                                                                                   equipped kitchens, flexible                                               a global range of coffee options,
 European Waterways is offering 20% off spring cruises across its                                                                  meting spaces, 24-hour fitness                                            while The Hatchery Collective Bar
 European fleet. The offer includes cabin and charter prices on select                                                             centre and a pet-friendly policy                                          & Grill provides craft and artisanal
 voyages in France, Italy and Scotland. CLICK HERE for more.
                                                                                                                                   welcoming most dogs and cats.                                             produce.

                                        EDITORIAL                                                            ADVERTISING AND MARKETING                                  Suite 1, Level 2, 64 Talavera Rd
                                        Editor in Chief and Publisher – Bruce Piper                          Sean Harrigan, Hoda Alzubaidi and                          Macquarie Park NSW 2113 Australia
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 www.traveldaily.com.au                 Contributors – Adam Bishop, Sarah Fairburn,                          advertising@traveldaily.com.au                             Tel: 1300 799 220 (+61 2 8007 6760)
 Travel Daily is part of the Business   Nicholas O’Donoghue, Myles Stedman, Janie
 Publishing Group family of             Medbury, Jenny Piper, Christian Schweitzer                           BUSINESS MANAGER                                           Travel Daily operates by paid subscription                             business events news
 publications.                          info@traveldaily.com.au                                              Jenny Piper                                                to people within the travel industry - sign
                                                                                                             accounts@traveldaily.com.au                                up at www.traveldaily.com.au.
 Produced each weekday since
 1994, Travel Daily is Australia’s
                                        Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel
 leading travel industry publication.   Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.

Travel Daily              e info@traveldaily.com.au                                                  t 1300 799 220                                           w www.traveldaily.com.au                                                                         page 9
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Marketing Director | Cruise Industry                                           Product and Contracting Manager
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Wholesale Ski - Group Travel                                                   Customer Relations Manager
BNE, Competitive + Annual Ski Trip, Ref: 11842AW1                              BNE, $70k-$90k + Super, Ref: 4376MT1
If you have worked in travel for 12 months and ready for a new challenge       We are an industry leading global company that provide travel specific
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