NETCARE LIMITED Unaudited Interim Group Results - for the six months ended 31 March 2021
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Overview 1 Emergence of a more contagious COVID-19 variant resulted in 2nd wave More efficient bed allocation despite 2 higher volume of COVID-19 patients admitted Netcare front line worker vaccinations 3 nearing completion 4 Resilient medical aid membership 5 Key strategic projects back on track Strong recovery in H1 2021 against 6 H2 2020 NETCARE LIMITED 7 Raised first Green Bond in Africa 2
Financial Overview CASH & ADJUSTED NET DEBT/ INTERIM REVENUE EBITDA COMMITTED HEPS EBITDA DIVIDEND FACILITIES R10 081m R1 493m 27.3 cents 2.0x R6.6bn Suspension H1 2020:▼ 5.9% H1 2020:▼ 36.7% H1 2020: ▼ 61.9% H1 2020: 1.3x of interim dividend H2 2020:▲ 24.0% H2 2020: ▲654.0% H2 2020: ▲169.6% H2 2020: 2.5x NETCARE LIMITED 3
Key activity drivers TOTAL ACUTE MENTAL ACUTE PATIENT HOSPITAL1 HEALTH2 PRIMARY HOSPITAL1 DAYS PATIENT DAYS PATIENT DAYS CARE VISITS 3 OCCUPANCY 4 H1 2021 vs. H1 2020 ▼ 13.6% ▼ 13.7% ▼ 12.6% ▼11.8% Full week: 53.8% (H1 2020: 62.3%) (H2 2020: 42.8%) H1 2021 vs. H2 2020 Weekday: 57.1% (H1 2020: 67.5%) (H2 2020: 45.1%) ▲ 26.2% ▲ 24.4% ▲ 46.9% ▲ 18.6% NETCARE LIMITED 1. Excluding Port Alfred and Settlers hospitals | 2. Akeso clinics | 3. Like-for-like basis | 4. Based on beds in use 5
6 months ended 31 Mar 31 Mar 30 Sep Rm 2021 2020 % 2020 % FINANCIAL PERFORMANCE Revenue 9 794 10 380 (5.6) 7 870 24.4 Hospital and EBITDA ¹ 1 439 2 285 (37.0) 180 699.4 emergency Operating profit/(loss) ¹ 905 1 765 (48.7) (362) 350.0 services EBITDA margin (%) 14.7 22.0 2.3 Operating profit margin (%) 9.2 17.0 (4.6) MARGIN REVENUE 18.9% EBITDA margin excluding: Acute hospitals: • COVID-19 additional operating costs: • H1 2020: ▼ 5.6% R316m • H2 2020: ▲ 25.0% • Strategic investment cost: R96m Mental health revenue: • H1 2020: ▼ 12.0% • H2 2020: ▲ 48.2% NETCARE LIMITED 1. Normalised to exclude 2020 exceptional items 6
Acute hospital patient days Pre-national National Level 5 Level 4 Level 3 Level 2 Level 1 Level 3 Level 1 disaster disaster Lockdown Lockdown Lockdown Lockdown Lockdown Lockdown Lockdown October March July September January March 2019 2020 2020 2020 2021 2021 NETCARE LIMITED H1 2020 H2 2020 H1 2021 Non-COVID-19 COVID-19 7
Total acute patient day trend during pandemic 250 000 150% 104% 93% 90% 77% 80% 82% 100% 73% 68% 73% 200 000 63% 51% 54% 50% 150 000 0% -50% 100 000 -100% 50 000 -150% - -200% Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar NETCARE LIMITED FY 2020 FY 2021 Non-COVID-19 COVID-19 % of prior year 8
6 months ended 31 Mar 31 Mar 30 Sep Rm 2021 2020 % 2020 % FINANCIAL PERFORMANCE Revenue 293 342 (14.3) 269 8.9 Primary EBITDA 54 75 (28.0) 18 200.0 Care Operating profit/(loss) 10 22 (54.5) (32) 131.3 EBITDA margin (%) 18.4 21.9 6.7 Operating profit margin (%) 3.4 6.4 (11.9) REVENUE EBITDA PATIENT VISITS 225 000 Lower patient Strong recovery 180 000 visits and in activity and occupational stringent cost 135 000 health contract management 90 000 revenue vs. assisted H1 2021 45 000 H1 2020 due to performance '- November December April October January March May February June July September August COVID-19 NETCARE LIMITED 2019 2020 2021 9
COVID-19 1 2 3 73 379 COVID-19 26% of patients 39% higher patient impact on patients treated 44% (32 197) of admitted to hospital required High Care admissions during H1 2021 vs. FY 2020 our business or Intensive Care these patients treatment admitted to our hospitals 3 396 patients in hospital at peak of 2nd wave 4 5 6 ±60% of total beds Elective surgery 76 frontline allocated to suspended in healthcare heroes COVID-19 patients December 2020 and sacrificed their lives at peak of 2nd resumed in wave vs. ±80% at February 2021, only peak of 1st wave allowing for medically necessary NETCARE LIMITED and time-sensitive surgeries 11
Percentage of beds dedicated to COVID-19 patients 100% 90% 80% 70% 60% % of beds 50% 80% of 40% capacity at peak of 1st wave 60% of 30% capacity at peak of 2nd wave 20% 10% 0% June July January May 2020 2020 2021 2021 NETCARE LIMITED Red zone: COVID-19 Yellow zone: Patients undergoing Green zone: COVID-19 free positive patients investigation for COVID-19 patients 12
Vaccination of Netcare’s frontline workers near complete 1 2 3 Most Netcare frontline Sisonke J&J vaccination Preparation for Phase 2 healthcare workers programme: public vaccination vaccinated based on a programme: 65 000 vaccines risk stratification administered to SA’s o Hospital sites prioritisation plan healthcare workers o 30 Medicross sites across 4 Netcare vaccination sites during o Occupational Health Phase 1a sites Completion of healthcare worker vaccination with Pfizer NETCARE LIMITED vaccine 13
In the midst of COVID-19, tragedy struck … On 21 January 2021, Netcare 1, Netcare 911’s emergency rescue helicopter crashed on route to KwaZulu-Natal The ECMO1 team from Netcare Milpark Hospital, a Netcare 911 paramedic and the pilot tragically lost their lives We express our heartfelt and sincere condolences to all who lost their loved NETCARE LIMITED ones in this tragic accident 1. Extracorporeal Membrane Oxygenation (ECMO) 14
Financial Review NETCARE LIMITED 15
Group Financial Overview 1 Second wave of COVID-19 adversely impacted financial performance for H1 2021 Steadily improving performance led to 2 strong growth against H2 2020 Statement of financial position remains 3 strong allowing ongoing investment in key strategic projects Improved net debt position and R6.6bn 4 of cash and committed undrawn facilities available NETCARE LIMITED 16
Estimated impact of COVID-19 during H1 2021 01 02 03 04 EBITDA impact Additional Rental1 and Impact on of decline in operational costs parking income capex: patient days: incurred: foregone: . ±R700m R316m R23m R29m NETCARE LIMITED 1. Including: doctors’ rooms, imaging and diagnostics, coffee shops and retail pharmacies 17
Recovering Revenue (Rm) EBITDA (Rm) performance 10 713 10 081 (24.1)% 24.0% 8 130 half on half 2 360 1 493 (91.6)% 654.0% 198 H1 2020 H2 2020 H1 2021 H1 2020 H2 2020 H1 2021 Operating profit/(loss) (Rm) Net debt (Rm) 6 423 3.1% 1 787 6 231 (5.5)% (122.0)% 915 6 072 332.2% (394) NETCARE LIMITED H1 2020 H2 2020 H1 2021 H1 2020 H2 2020 H1 2021 18
Summarised Group statement of profit or loss 6 months ended REVENUE 31 Mar 31 Mar 30 Sep Rm 2021 2020 % 2020 % • H1 2021 and H2 2020 impacted by COVID-19 Revenue 10 081 10 713 (5.9) 8 130 24.0 • H1 2020 largely free of COVID-19 EBITDA ¹ 1 493 2 360 (36.7) 198 654.0 Operating profit/(loss) ¹ 915 1 787 (48.8) (394) 332.2 EBITDA Other net financial expenses (206) (241) (281) • R22m CareOn costs Interest on lease liability (186) (185) (186) • R10m on development of data platform and analytics capabilities Earnings of associates and JVs 19 26 30 • R64m on new business development Profit/(loss) before taxation ¹ 542 1 387 (60.9) (831) 165.2 Taxation (167) (404) 161 OTHER NET FINANCIAL Profit/(loss) after taxation¹ 375 983 (61.9) (670) 156.0 EXPENSES Exceptional items – net of taxation: • Higher average debt levels at lower average cost of debt Profit on disposal of investment in associate 474 Share-based payment expense on B-BBEE transaction (348) NETCARE LIMITED TAXATION Profit/(loss) for the period 375 635 (196) • Effective tax rate 30.8% (H1 2020: 29.1%) 1. Normalised to exclude impact of 2020 exceptional items, comprising once-off non-cash share-based payment expense on B-BBEE transaction and net profit on disposal of associate 19
Headline earnings per share (HEPS) 6 months ended 31 Mar 31 Mar 30 Sep Cents per share 2021 2020 % 2020 % HEPS 26.6 44.0 (39.5) (47.6) 155.9 Adjusted HEPS 27.3 71.7 (61.9) (39.2) 169.6 Adjusted HEPS (cents) 71.7 27.3 NETCARE LIMITED (39.2) H1 2020 H2 2020 H1 2021 20
Summarised Group statement of financial position 31 Mar 30 Sep Rm 2021 2020 1 Assets PPE , GOODWILL AND INTANGIBLE ASSETS PPE 1, goodwill and intangible assets 14 532 14 469 • Capex of R473m (2020: R451m) Right of use assets 3 593 3 755 - Expansion R201m Other non-current assets 1 740 1 670 (2020: R142m) Current assets 4 758 4 600 - Replacement R272m (2020: R309m) Cash and cash equivalents 2 413 1 450 Total assets 27 036 25 944 WORKING CAPITAL Equity and liabilities • ▼ R282m inventory holdings Total shareholders’ equity 10 207 9 799 Borrowings 8 485 7 873 Lease liabilities 3 989 4 045 TOTAL SHAREHOLDERS’ EQUITY NETCARE LIMITED Other liabilities 4 355 4 227 • ▲ R408m from improved trading Total equity and liabilities 27 036 25 944 1. Property, Plant and Equipment 21
Debt position 31 Mar 31 Mar 30 Sep Rm 2021 2020 2020 Gross debt 8 485 8 195 7 873 GCR CREDIT RATING Cash (2 413) (1 964) (1 450) • Long term AA- • Short term A1+ Net debt 6 072 6 231 6 423 Net debt to EBITDA ¹ (times) 2.0 1.3 2.5 • Bank covenant waivers secured for Cost of debt (%) 6.1 7.9 6.4 31 March 2021 • 44% of borrowings at fixed rates Net interest expense: Other net interest expense 209 240 504 AFRICA’S FIRST GREEN BOND Interest on lease liability 186 185 371 • R1.0bn raised from issue of ESG Bond 395 425 875 in March 2021 • To be used to refinance maturing debt NETCARE LIMITED • Neutral impact on net debt Interest cover ¹ (times) 2.3 4.2 1.6 1. Normalised to exclude 2020 impact of exceptional items, comprising once-off non-cash share-based payment expense on B-BBEE transaction and net profit on disposal of associate 22
Debt facilities Cash and debt facilities Debt maturity profile (Rm) 31 March 2021 (Rm) 2 823 1 655 2 413 2 122 1 585 1 222 4 155 715 Uncommitted Cash facilities NETCARE LIMITED Committed H2 2021 FY 2022 FY 2023 FY 2024 FY 2025 facilities 23
Selective CAPEX 1 2 3 investment in New Netcare Alberton Hospital: Akeso Richards Bay: Akeso Gqeberha: FY2021 427 beds for completion 36 beds for completion 72 beds for completion April 2022 September 2021 September 2022 R400m R30m R40m H1 2021: R137m H1 2021: R6m H1 2021: R28m 4 5 CareOn: Wi-Fi and firewalls: R30m R70m NETCARE LIMITED H1 2021: R18m H1 2021: R15m 24
FY 2021 Focus Areas NETCARE LIMITED 25
Update on key strategic initiatives Occupational health Akeso Customer centricity Hospitals + Medicross Digitisation Employee wellness NetcarePlus NRC Data NETCARE LIMITED Netcare 911 Cancer Care 26
Netcare’s digitisation and data strategy NETCARE LIMITED 27
Update: digital enablement and data driven strategy across Netcare’s ecosystem 01 02 03 04 05 COVID-19 has Digitisation and Capital costs of R150m Continued focus confirmed the data programmes R650m for entire expenditure to on cybersecurity relevance of our back on track and programme spread date with most and POPIA strategy within budget over 10 years of remainder to compliance despite extensive be spent over NETCARE LIMITED COVID-19 delays next 2 years 28
Rollout of 01 Hospital digitisation: CareOn Netcare • 3 Western Cape hospitals completed in May 2021 Electronic • Netcare Milpark and Netcare Rehabilitation in Gauteng to be completed in September 2021 Medical Records • Further 3 hospitals to begin in October 2021 • 9 hospitals undergoing infrastructure preparations 02 Akeso digitisation • Pilot commenced in April 2021 and rollout to be completed by September 2022 03 NRC digitisation NETCARE LIMITED • Rollout to be completed by March 2022 29
Creating a new, more affordable way to access private healthcare NETCARE LIMITED 30
Unique products providing affordable access to quality private healthcare 01 02 03 04 Offering excellent Integrated Easily No hidden value through our healthcare journey accessible costs expanded network NETCARE LIMITED Using the expanded Netcare Our products ensure an integrated Available through multiple channels Our products deliver quality care ecosystem and network of trusted healthcare journey for our patients, with a strong focus on digital at an affordable, predetermined partners, our products provide access including sourcing, funding and enablement. Consumers can buy price to the highest quality of care receiving the best care products online in under 5 minutes 31
GP vouchers Virtual GP vouchers GP vouchers GP + Medication vouchers The Virtual GP voucher gives you The GP voucher gives you access The GP + Medication voucher gives you NETCARE LIMITED access to a private, virtual doctor to a private doctor consultation access to a private doctor consultation consultation and includes acute medication 32
Prepaid procedures NETCARE LIMITED All-in affordable cost for select healthcare procedures 33
Accident and Trauma Innovative insurance product packaged with the provision of healthcare Providing unlimited medical treatment for accidents and trauma NETCARE LIMITED 34
ACCIDENT AND TRAUMA COVER Excellent value packaged with quality care Unlimited hospital treatment in Netcare and our network of hospitals Emergency medical transport by Netcare 911 Family Care Benefit with daily lump sum payments 24/7 trauma counselling Road Accident Fund (RAF) claims assistance NETCARE LIMITED This is not a medical scheme and the cover is not the same as that of a medical scheme. This insurance product is not a substitute for medical scheme membership. 35
Transforming our society NETCARE LIMITED 36
01 YES (Youth Employment Scheme) Addressing youth unemployment by equipping learners with skills to enter labour market at Netcare and broader healthcare sector • 1 007 youths enrolled in learning programmes • 329 learners completed learnership and internship programmes • >95% of these learners have been permanently employed (78% at Netcare) 02 The Netcare YES Hub Construction of innovation hub in Alexandra sponsored by Netcare • Includes cut, make and trim factory, culinary school and restaurant, 3D printing lab, and Yes for Youth enrolment programme • NETCARE LIMITED 3 387 youths from Alexandra have already registered for work opportunities at the Netcare Yes Hub • 38 youths currently employed within the hub 37
Guidance NETCARE LIMITED 38
Pattern of potential recovery Return to a “new normal" will be influenced by: 01 02 03 3rd wave SA vaccine rollout Economy • Probability • Ability to scale • Lockdown levels • Timing • Herd immunity • Unemployment • Severity • Efficacy against current • Medical scheme • Emergence of new strains and new variants membership variants NETCARE LIMITED • Geographic distribution 39
Guidance 01 02 03 04 Occupancies Trend expected to Refined approach to Vaccination of frontline increased into continue dependent minimise disruption workers will contribute to May 2021 on severity of 3rd from potential 3rd wave safer operating wave environment and improved patient sentiment 05 06 07 08 COVID-19 costs to remain Margins expected Capital expenditure Dividend payments into FY 2022 but at lower to improve off a of R1.2bn expected to resume levels low base once operating environment has NETCARE LIMITED normalised 40
THANK YOU 41
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