MOTABILITY OPERATIONS - BRISTOL BUSINESS PARK BRISTOL BCO AWARDS 2014 FIT-OUT OF WORKPLACE
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BCO AWARDS 2014 FIT-OUT OF WORKPLACE MOTABILITY OPERATIONS BRISTOL BUSINESS PARK BRISTOL
1.
Executive Project Aims
Summary and Enterprise
2. 3.
Utility of the Product Value
and Programme
4. 5.
The Accommodation Sustainability
6. 7.
Quality Context
8. 9.
Effectiveness Lifting the Spirits
as a Workplace
BCO Awards 2014 Submission / Motability Operations / Area Sq
EXECUTIVE
SUMMARY
Motability Operations is the company that operates the
Motability Scheme on behalf of the national Motability
charity, which aims to help disabled people with their
personal mobility. The project being submitted for the BCO
‘Fit-Out of a Workplace’ award is Motability Operations’
campus of four buildings (78,000 sq ft) on Bristol Business
Park, in the South West.
This project stands out for several reasons, first and
foremost, effectively linking four physically separated
buildings to ensure a complete solution and encourage
collaboration, a real sense of community and unified
organisation. Environmental considerations were key to
this project and the fit-out has been certified to BREEAM
‘Very Good’ and achieved Ska Gold Rating.
Other outstanding features of this project are in its
achievement of an unparalleled level of ‘disability
exemplary’ in terms of access. BS8300 (‘Accessibility
of Buildings Guidelines’) was used as a benchmark for
attaining best practice and all accessible designs and
I am pleased and proud that the Bristol campus offices deliver an components went over and above any minimum Equality
excellent and inclusive working environment for all our employees. Act requirements.
I am especially proud of the best practice accessible features
To achieve these aims Motability Operations has engaged
which we hope will help our important objective of employing in extremely high levels of employee project consultation
more disabled people. We are also now able to welcome many and utilised many communication channels. The campus
key stakeholders, including disability organisations, to use the has been created by the employees for the employees.
campus facilities for meetings and workshops.
Mike Betts, Chief Executive, Motability Operations
4
On this project, by making access a cornerstone of
the design process, Motability Operations has in my
view succeeded in meeting their objective to deliver
four refurbished properties with an exceptional level
of accessibility for disabled people.
James Dunn, Accessibility Consultant, BNP Paribas
Q1:
PROJECT AIMS AND ENTERPRISE
The Rationale
Motability Operations required a sustainable, 431 employees. These were in desperate
flexible, and highly professional working need of modernising and did not reflect the
environment that reflected and supported their organisation’s high performance levels. It was
high performance culture. A long-term plan felt that the lack of space and poor facilities
to keep a workspace in Bristol was set out to would begin to affect employee wellbeing and
accommodate business requirements for the morale along with the strong retention record.
next 10 to 15 years. The solution to expand and develop the current
space was found on the existing business park,
The aim was to create a multi-site campus which by acquiring two adjacent buildings (420 and
was ‘disability exemplary’ and encouraged 440) with flexible leases.
communication and cross collaboration. The
principle aim was of paramount importance Environmental considerations were an important
due to the core objective of the business part of the brief, with all of the buildings being
to restore individuals’ mobility. Therefore, refurbished in line with recommendations and
Motability Operations needed to fully reflect this guidelines set out within the BREEAM and Ska
objective by creating a truly accessible working accreditation process.
environment. It was important the design was
equally inclusive and functional.
Motability Operations’ existing accommodation
was two buildings (610 and 410) that housed 5
BCO Awards 2014 Submission / Motability Operations / Area Sq
DISABILITY EXEMPLARY
EXTERNAL ACCESS
Accessible Ramped Access Manifestation Directional
P
Road Markings
Challenges and Successes
Seating Area Routes and Signage Signage and Signage
A major challenge was ensuring departments and
teams did not become siloed in one of the four buildings.
Motability Operations were keen to maintain a cohesive
culture, team spirit and remain a single unified company.
Another challenge and success of this project was
achieving Motability Operations’ vision of ‘disability
exemplary’. The concept of this did not exist, so the
project’s Access Consultant recommended using BS8300
(‘Accessibility of Buildings Guidelines’) as a benchmark
for best practice. With some difficult structural constraints
to surpass, all accessible designs and components went
over and above any minimum Equality Act requirement.
Successes of the project have been the high level of
employee consultation. Motability Operations set up a
DISABILITY EXEMPLARY Steering Committee to manage and deliver the project
INTERNAL ACCESS AND SIGNAGE and seek feedback on every aspect from the employees’
perspective.
Chairs with
T T T T T T T T
Refuge
T
Arms Available Also, all employees remained on-site during the fit-out
T
T
Areas
T
T
REFUGE
POINT
stage to ensure continuation of business; the seamless
T
R-125
T
T
operation moved a total of 1,200 people over two years
T
VC
T
T
Powered Door
T
Manifestation R-124 R-123
T
without operational loss.
R-118
R-117 PUSH TO
OPEN
Openers
R-116
T
R-105
R-126
Innovation
R-121
Braille, Tactile R-119
and Visual
R-104
R-113
R-114
R-105 Lift Buttons, Finishes
and Sounders
R-101
T T
Contrast T T T T
R-103
T SOUNDER
An innovative approach was used to achieve the
Handrail Extension and WC
Accessible Bidet WC’s and accessibility aims of this project. Colour contrasting
Returns Contrasting Stair Visual Contrast was incorporated into the interior to help people with
Nosings R-102
T
visual impairments to judge depth, width and distance.
R-107
R-106
T
Fixed hearing loops in training, VC White ceramic sanitary wear was fixed against a walnut
Accessible Shower and external meeting rooms laminate, which worked well as a contrasting mechanism
Room but also a beautiful and inclusive design for all users.
Portable loops available across
T T
the campus Innovative external hand rails were selected that remain
T T
warm to touch even on the coldest of winter days. Further
R-108
features included garden furniture that is inclusive to all,
including wheelchair users.
T T
T T
R-110
R-109 R-112
T T
T T T T
6 R-111
T
7
BCO Awards 2014 Submission / Motability Operations / Area Sq
Q2:
UTILITY OF THE
PRODUCT
The intelligent design has placed a key function in every
building, giving an additional purpose to each, as well as
the departments located there. Building 610 houses the
company’s reception and business lounge, 410 hosts the
training and meeting suite, 440 offers the main restaurant,
whilst 420 includes the showers and changing facilities. This
ensures employees have a reason for visiting the individual
buildings on a regular basis, therefore encouraging greater
employee circulation and creating better communication
through a walk and talk culture.
By incorporating accessible design principles, the sensory
environment developed included lighting, acoustics and
colour schemes. Braille and tactile signage was introduced,
coupled with a clear way-finding strategy. Ramped access
routes were installed to all building entrances with powered
door openers added to improve access. Additionally,
routes between buildings were addressed with dedicated
walkways and drop kerbs. By reconfiguring the central core
adjacent to the stairs on all first floors, Motability Operations
were able to install call points and create safe refuge areas
for wheelchair users to use in the event of an evacuation.
To ensure the accessible designs were fit for purpose,
members of the ADW (Action on Disability at Work) UK
charity were invited to assess the workplace. Further
improvements were carried out following their feedback,
including; extra wide parking spaces for side-operated
Our biggest challenge was the campus layout – we had four vehicle hoists, works to alter mechanisms on heavy doors,
separate buildings and we needed to ensure the culture remained and the replacement of some door handles and locks to
as ‘one company’, whilst promoting lateral movement between improve ease of use.
the buildings, both at a business and social level. To achieve this, With the current headcount at 515 Motability Operations
we purposefully used the same design features and furniture has the benefit of generous space, but for longevity
throughout and located key facilities in different buildings, for the designs have incorporated a five year space plan. A
decision was made to include generators in two of the
example, the main restaurant in one building and shower and buildings to offer adequate back-up in the event of a power
cycle facilities hosted in another, to encourage movement. failure or other disasters, therefore ensuring Motability
Operations would be able to provide continued service to
Ian Goswell, Commercial Services Director, Motability Operations customers. Furthermore, spaces such as the restaurant
and directors offices were designed for dual use, such as
major presentations, events and meetings.
8
Q3:
VALUE AND PROGRAMME
Added Value
The project has added value for all employees in many ways. All areas now benefit from climate
control and improved M&E facilities on site. As the Business Park does not have its own catering
facility and is located a little distance from shops and amenities, employees can enjoy hot food
and refreshments on site. With long shifts (8am to 7pm midweek and 9am to 12pm Saturdays) this
has been of particular added benefit to employees. The increased car and bike parking facilities,
coupled with the new shower, locker and electrical car charging facilities, have offered more choice
about how employees can travel to work.
The accessible facilities have added value for employees and others, such as disability organisations
who can make use of the training suites.
Project Programme Net / Gross Areas
Start on site February 2011 Building Net Internal Floor Area Gross Internal Floor Area
Phase 1 Building 420 Practical completion June 2011 410 Ground Floor 715 m2 862 m2
Occupation July 2011 410 First Floor 715 m2 862 m2
Total 1,431 m2 1,724 m2
Start on site August 2011
420 Ground Floor 562 m2 696 m2
Phase 2 Building 410 Practical completion December 2011
420 First Floor 562 m2 694 m2
Occupation December 2011
Total 1,124 m2 1,391 m2
Start on site February 2012 440 Ground Floor 964 m2 1,139 m2
Phase 3 Building 440 Practical completion May 2012 440 First Floor 964 m2 1,140 m2
Occupation June 2012 Total 1,929 m2 2,279 m2
610 Ground Floor 1,398 m2 1,712 m2
Start on site June 2012
610 First Floor 1,398 m2 1,708 m2
Phase 4 Building 610 Practical completion February 2013
Total 2,796 m2 3,420 m2
Occupation February 2013
Start on site February 2013
Phase 5 Building 420 Practical completion May 2013
Occupation May 2013
Start on site June 2013
Phase 6 Building 410 Practical completion July 2013
Occupation July 2013
9
BCO Awards 2014 Submission / Motability Operations / Area Sq
Q4:
THE
ACCOMMODATION
Another aim for Motability Operations was to invest in
energy saving throughout the campus in order to minimise
their energy footprint. To meet these requirements, the
project’s consultants and service providers created a design
integrating electrical, heating, cooling, fresh air and control
solutions.
To provide total flexibility, each floor on the campus has
split electrical sub-mains for power and lighting. This,
together, with separate monitoring of power and lighting
through multi-meters connected to each board, feeds into
the Building Management System (BMS) and provides
complete data for energy consumption information.
The lighting meets 400-500 lux with 0.8 uniformity and
colour rendering and takes into account performance,
ambience and comfort. Controls take advantage of natural
daylight with auto-dimming together with occupancy and
absence detection. The system incorporates emergency
lighting self-testing and reporting, all control systems are
managed via the BMS desktop level to the facilities team.
Variable Refrigerant Flow (VRF) heat recovery systems have
been installed in the form of fan coil units, supplemented
with tempered fresh air incorporating heat recovery. These
allow simultaneous heating and cooling in different zones
via the same outdoor unit. This works by distributing surplus
heat from cooling operations (and vice versa) to rooms
where it is required. Again all systems are managed and
monitored by the BMS.
Fresh air is provided via central Air Handling Units with a
hydroscopic thermal wheel to enable heat recovery. The
positions of the fresh air intake and exhausts were carefully
considered and fresh air filtered to ensure aromas and
contaminants are not brought into the occupied spaces.
Evacuated tube solar collectors have been provided to pre-
heat the hot water throughout the buildings and Passive
Infrared (PIR) control has been implemented to minimise
water usage.
10Building 610 Building 410 Building 440 Building 420
• Main Reception and Business • Training and Meeting • Main Catering Facility • Showers, Changing Facility and Rest
Lounge Suite • 2 Floors Areas
• 2 Floors • 2 Floors • 2 Floors
• Sub-cafe • Sub-cafe • Restaurant • Sub-cafe
• Refuge areas • Refuge areas • Refuge areas • Refuge areas
• Accessible Bidet WCs and • Accessible Bidet WCs • Accessible Bidet WCs • Accessible Bidet WCs
Shower Room • Car Sharing Priority Spaces • Car Sharing Priority Spaces • Car Sharing Priority Spaces
• Electric Car Charging Bays • Accessible Car Parking • Accessible Car Parking • Accessible Car Parking
• Car Sharing Priority Spaces Spaces Spaces Spaces
• Accessible Car Parking • Electrical Car Charging Bays
Spaces
MOTABILITY
OPERATIONS
CAMPUS
Building 610
Building 410
Building 440
Building 420
11BCO Awards 2014 Submission / Motability Operations / Area Sq
R-009
R-011 2400 x 2400 x
1200 / 900 1200 / 900
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R-010 R-015
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R-106
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FIRST FLOOR
13630
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1500
1500
1500
1500
1500
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BUILDING 410
GROUND FLOOR
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1500
T
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1500
BCO Awards 2014 Submission / Motability Operations / Area Sq
T
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ROOM
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PRINTER
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BUILDING 420
GROUND FLOOR
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15BCO Awards 2014 Submission / Motability Operations / Area Sq
R-014
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(QUIET ROOM) EQUIPMENT
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SERVERY
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GROUND FLOOR R-032 R-033
KITCHEN
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GOODS R-036
-IN
1617
BCO Awards 2014 Submission / Motability Operations / Area Sq
The project has numerous sustainability features and we were very
impressed with the exemplary cyclist facilities, which went over and
above the BREEAM and Ska rating requirement by some margin. These
facilities included, secure cycle racks, showers, large lockers and
changing space, plus drying rooms for employees clothing. In addition
to this, other green transport measures have been installed, such as
electric car charging points and car sharing spaces, again going over
and above the requirement of both BREEAM and Ska ratings.
Karen Elliott, Consultant, Ecoteric
Q5:
SUSTAINABILITY
Parking Spaces and Facilities
Motability Operations encourages employees to car share and priority car sharing spaces are provided on site. This links in to the
local council’s car sharing policy and a car sharing lane leads from the city to the offices. Additionally, Motability Operations provides
information and advice on car sharing via their intranet site. Other schemes involve; incentives to cycle and walk to work, a cycle
maintenance workshop on site and electric car charging points.
% to Occupancy Levels (head
Number of Spaces / Facilities
count 515)
Standard Car Spaces* 352 68.35%
Car Sharing Priority Spaces 28 5.44%
Motorcycle Spaces 24 4.66%
Bicycle Spaces 72 13.98%
Showers** 17 3.30%
Drying Rooms 1 0.19%
Lockers 82 15.92%
Electric charging points for cars 4 0.78%
Refuge areas (for wheelchair
30 5.83%
users)
* 26 Accessible car parking spaces, 8 extra wide accessible spaces
** 1 Accessible shower has been added as part of the fit-out
18Certification
Motability Operations’ fit-out has been certified BREEAM ‘Very Good’.
The fit-out project has achieved Gold Ska Rating, with the following total scores: Fit‐out Sustainability Fit‐out Sustainability
Assessment Assessment
This is to certify that This is to certify that
Building Ska Total Score Ska Rating Motability Operations Motability Operations
Limited Ecoteric Ltd
Limited Ecoteric Ltd
410 65% Gold Accredited Assessor Accredited Assessor
Motability Operations Motability Operations
420 68% Gold
Building 610, Bristol Business Park Limited Building 440, Bristol Business Park Limited
Coldharbour Lane On behalf of
Coldharbour Lane On behalf of
Bristol Area Sq Ltd
Bristol Area Sq Ltd
BS16 1EJ BS16 1EJ
440 62% Gold United Kingdom Architect
Area sq Ltd
United Kingdom Architect
Area Sq Ltd
610 67% Gold
has achieved the Ska Rating of Building Services Engineer
has achieved the Ska Rating of Building Services Engineer
Gold Area Sq Ltd Gold Area Sq Ltd
Contractor Contractor
EPC Certification
Area Sq Ltd Area Sq Ltd
Project Manager Project Manager
Motability Operations Motability Operations
Limited, Building 610 Limited, Building 440
Certificate Reference Certificate Reference
Building Rating 19/09/2013
Date
19/09/2013
Date
410 C68
This certificate has been produced This certificate has been produced
using Ska Rating for Offices using Ska Rating for Offices
version 1.1 version 1.1
420 D83
440 C71
610 D90
Specific Environmental Measures Fit‐out Sustainability
Fit‐out Sustainability
Assessment
The fit-out has incorporated large recycling areas for each building both internally and externally. Assessment
This is to certify that
This is to certify that
Each building uses a Solar Thermal hot water heating system for domestic hot water. The HVAC Motability Operations
Motability Operations
Limited Ecoteric Ltd
system utilities, Air Source Heat Pumps (ASHP) have produced significant carbon savings. Accredited Assessor
Limited Ecoteric Ltd
Accredited Assessor
Motability Operations
Building 410, Bristol Business Park Limited Motability Operations
Coldharbour Lane On behalf of Building 420, Bristol Business Park Limited
Building Carbon Reduction Bristol
BS16 1EJ
Area Sq Ltd
Coldharbour Lane
Bristol
On behalf of
Area Sq Ltd
United Kingdom Architect BS16 1EJ
410 11.24% United Kingdom Architect
Area Sq Ltd
Area Sq Ltd
has achieved the Ska Rating of Building Services Engineer
has achieved the Ska Rating of
420 8.09%
Building Services Engineer
Gold Area Sq Ltd
Contractor
Gold Area Sq Ltd
Contractor
440 17.01% Area Sq Ltd
Project Manager
Area Sq Ltd
Project Manager
610 10.40% Motability Operations
Limited, Building 410
Certificate Reference
Motability Operations
Limited, Building 420
Certificate Reference
19/09/2013
19/09/2013
Date
Economic and Social Initiatives
Date
This certificate has been produced
using Ska Rating for Offices This certificate has been produced
version 1.1 using Ska Rating for Offices
version 1.1
With exemplary accessible facilities, Motability Operations has been happy to offer the training
suites to disability organisations and other groups for their use.
As a result of this project, the Bristol Business Park and its wider occupants, have benefitted from
Motability Operations’ external accessibility works.
19BCO Awards 2014 Submission / Motability Operations / Area Sq
Q6:
QUALITY
Motability Operations wanted to provide the highest quality
workspace. Their Steering Committee and facilities team
worked closely with the contracting team and were actively
involved in day-to-day activities, demanding the highest
standard of workmanship, quality and finish.
Build Quality
Well thought out design and use of sustainable and
appropriate materials to support fully inclusive aims,
was the foundation for quality on this project. Specialist
contractors were carefully selected, who had a proven
track record of quality of workmanship and compliance.
The specialist contractors met via regular site meetings and
all aspects of the project were reviewed weekly. The quality
control programme also included inspections of materials
prior to delivery on site and a rigorous quality control during
the build process.
Durability
Durability was dictated by design and specifications which
We all came away with the feeling that Motability Operations were checked and reviewed during design stage. Samples
wanted to get the accessibility right and went the extra mile to were provided to the employees for testing and approval
prior to installation. Kick plates and push plates were
get it right. Clearly a huge amount of time, effort and resources utilised to enhance durability of doors and hardwearing
have been spent to create a genuinely accessible office, which diamond matt paint applied in high traffic/usage areas.
from our experience, is unprecedented. Protective finishes are installed in specific areas such as
glass or stainless steel splash back/wall protection.
Gordon Richardson, Chairman ADW (Action on Disability at Work) UK
20Maintenance and Measures Optimise Cost
From the initial stage all future maintenance Throughout the project the most efficient M&E
and management was thoroughly thought service equipment was selected to ensure
through. The design process used CMD running costs were reduced in use. This
principles to ensure maintenance and has included the specification of lighting,
repair were easily achievable in use. The switching, main plant and BMS system. The
contracting team worked closely with the BREEAM assessment also prescribed that the
Motability Operations’ facilities team to ensure most modern energy saving equipment was
the endurance of the design and finishes utilised in the campus project.
prescribed. Operations and maintenance
manuals were provided for all products
and finishes to ensure the correct care and
improve longevity. Prior to the handover,
training workshops were held for Motability
Operations’ facilities team and maintenance/
cleaning contractor, for all new mechanical
and electrical installations.
21BCO Awards 2014 Submission / Motability Operations / Area Sq 22
Q7:
CONTEXT
Arrival Experience and Internal Spaces
During this project the designers had to plan Noise control in the open areas (such as the
arrival experiences that were inclusive to all call centre and restaurant) were considered,
employees and visitors. planned and designed in detail. Acoustic
consultant Adnitt were tasked with creating
The existing reception area in building 610 a design to control noise and reverberation
was small, cramped and clinical in nature. It without losing the ‘buzz’, whilst still creating
has been completely restructured through the privacy in some quieter areas. To achieve this
construction of a large extended glass atrium and remain compliant with BREEAM, specialist
which brings light, ample space and a new acoustic panelling was used, including graphic
contemporary business lounge and waiting wall panels and in the restaurant, stripped
area. As intended in the design, all visitors bamboo acoustic ceilings were used to absorb
are welcomed to this area, then collected by sound.
employees and escorted to appropriate meeting
rooms around the campus. Coupled with new In terms of accessibility, from car parking
entrance doors and lobbies to all buildings, to evacuation in an emergency, all possible
along with a major overhaul of 1 lift car, these accessible issues were considered and
enhancements have significantly improved implemented way above the standard. To
Motability Operations’ arrival experience. enhance the arrival experience there is
exemplary accessible parking with oversized
The designs have added additional floor space transfer zones, accessible signage, access
to the campus in building 410 through the infill routes, and routes between buildings
at first floor level of the double height entrance addressed with dedicated walkways and drop 23
area. kerbs linking the buildings.BCO Awards 2014 Submission / Motability Operations / Area Sq
Q8:
EFFECTIVENESS AS A
WORKPLACE
An in-depth Workplace Analysis took place before the project
commenced which defined where different departments
and facilities would be located. Floor space per employee
increased from 128 sq ft to 145 sq ft, whilst also providing
expansion space for the next five year period.
The campus now provides 18 well equipped meeting rooms,
including greatly enhanced video conferencing facilities to
reduce travel between London and Bristol offices. There is
a stylish new training suite with three individual training
rooms. The large restaurant serves breakfast, lunch and
all day snacks and refreshments, while sub café facilities
in each building provide hot and cold drinks, vending
machines and refreshments. They are comfortable multi-
functional spaces for employees to spend time, connect
and collaborate. Parking was a concern before, but the
‘travel to work’ assessment identified this and now sufficient
parking, bike storage, showers and lockers exist on site,
facilitating a range of travel options.
Employee consultation and feedback was paramount in this Employees helped choose a unified and consistent design
project, from different desk-chair trials, by a number of employees scheme that now extends throughout the campus, allowing
employees to identify with where they are working and feel
who spend most of their time at their desks, to gaining feedback part of one team.
on the issue of recycling. Employees really were consulted at every
step of the way and as a result of this we know that employees The high levels of consultation with employee groups was
are particularly proud of the features we have implemented, key to making this an effective workplace. The ‘Project
Consultation Routes and Communications Channels’
based on their feedback. diagram demonstrates the various consultation and
feedback processes that flowed into this project’s outcome.
Lisa Witherington, Head of Customer Services and Chair of Steering Committee, For example; a selection of employees took part in desk
Motability Operations and chair trials over an eight week period, ensuring the
furniture products selected were by those who actually use
them day-to-day.
24All Team Managers Executive Committee
Consultation with teams to ensure their department needs The Steering Committee reported to the Executive Committee about
were met developments and generated feedback
Bi-annual and Quarterly Divisional Company Roadshows Disability Working Group
Update to teams, including the progress of the campus project and feedback invited Includes representatives from across the organisation and
aims to increase awareness, build confidence and drive
PROJECT CONSULTATION disability best practice
ROUTES AND
COMMUNICATION Employee Forum
CHANNELS
Project Steering Committee
12 people from across the business representing each division, Employees were consulted on key business decisions, given regular
responsible for the delivery of the campus project updates on campus projects and opinions sought
Several different employee groups and internal committees were
consulted with throughout the project, on a range of decisions and
options, from furniture choices to disability access options
Monthly Team Meetings Employee Consultation – Desk Chair Trials
Briefing packs provided and regular updates on the progress This is an example of one of the many employee consultations held on items
of the campus project and feedback invited such as desk furniture, soft seating areas, selection of finishes and other soft
furnishings
ADW (Action on Disability at Work) UK
Independent charity tested campus accessible facilities and
provided feedback
25BCO Awards 2014 Submission / Motability Operations / Area Sq 26
It was greatly appreciated that the project team took the time to consult with me about some
of the proposed changes and valued my feedback before changes were made. The addition of
an accessible changing room with shower facilities has been a great benefit to me. I can now
go to the gym in the morning and then shower at work before starting my day. Also the new
restaurant is brilliant and a huge improvement from the previous one which was cramped and
quite difficult to use as a wheelchair user. I can now move around easily and get my legs under
the table with ease.
Scott Hillier, Customer Operations Account Manager,
Motability Operations
Q9:
LIFTING THE SPIRITS
This project was designed to link and unify, Accessibility has been incorporated into every
moving from two to four different buildings, area to provide an accessible, functional and
physically separated on a business park. The safe working environment to all. Motability
buildings each have a unique function and an Operations has exceeded its objectives and
element of self-sufficiency, but the real ingenuity created a workspace with unprecedented
is drawing employees into every building to levels of best practice.
provide a complete solution to all. The design
works to bring people together in these areas The access improvements are aesthetically
and the business now experiences a real sense pleasing and blend perfectly into the wider
of community. environment. While the campus now reflects the
intended external image, this project has not
Motability Operations’ vision and ambition was just been about creating the right impression
to create a ‘disability exemplary’ workspace for stakeholders but an excellent working
and huge steps were taken to ensure that environment. Employees were involved in every
accessibility has been placed at the very core of step of the design and implementation process,
the project’s agenda. The design process has and therefore, a great sense of ownership
been structured to enable the development and exists. Levels of employee wellbeing and
implementation of an access strategy, which motivation have increased, and the Customer
has informed design decisions at all levels. Contact Centre ‘friends and family’ job referral
scheme has increased by 700% since the
project began.
27Motability Operations Area Sq
Bristol Business Park The Old Post Office
Bristol, Avon BS16 1EJ 33 Station Rd, Egham
Tel 0300 456 4566 Surrey, TW20 9LA
Tel 01784 274000
22 Newman Street
London, W1T 1PH
Tel 020 7291 9400
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