MINUTES SAN FRANCISCO AIRPORT COMMISSION - San Francisco International Airport
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SAN FRANCISCO
AIRPORT COMMISSION
MINUTES
Tuesday, August 31, 2021
Special Meeting
9:00 A.M.
Meeting held by teleconference pursuant to the Governor’s Executive Order N-29-20
and the Twenty-Fourth Supplement to Mayoral Proclamation Declaring the
Existence of a Local Emergency
LONDON N. BREED, MAYOR
COMMISSIONERS
LARRY MAZZOLA
President
ELEANOR JOHNS
Vice President
RICHARD J. GUGGENHIME
EVERETT A. HEWLETT, JR.
MALCOLM YEUNG
IVAR C. SATERO
Airport Director
KANTRICE OGLETREE
Commission Secretary
SAN FRANCISCO INTERNATIONAL AIRPORT
SAN FRANCISCO, CALIFORNIA 94128Minutes of the Airport Commission Meeting of
Tuesday, August 31, 2021
Special Meeting
CALENDAR AGENDA TITLE RESOLUTION PAGE
SECTION ITEM NUMBER
A. CALL TO ORDER: ..................................................................................... 5
B. ROLL CALL: ............................................................................................... 5
C. ADOPTION OF MINUTES: ........................................................................ 5
Regular meeting of July 20, 2021. ............................. 5
D. DIRECTOR’S REPORT (Discussion Only): ............................................... 5
E. SPECIAL ITEMS: ....................................................................................... 6
1. Approval of Commendations for the 2020 Employee Recognition
Awards ........................................................................................... 6
Resolutions commending award recipients in seven categories for
their outstanding level of dedicated and professional service to the
Airport: ................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
................................................................................... 6
2. Commendation for Richard J. Guggenhime for His 15 Years of
Dedicated Service to the San Francisco International Airport15
. ................................................................................ 15
3. Retirement Resolution for Ms. Sunita Pilli ................................ 16
. ................................................................................ 16
4. Retirement Resolution for Ms. Teresa Rivor ............................. 16
. ................................................................................ 16
F. ITEMS INITIATED BY COMMISSIONERS (Discussion Only): ................ 17
Minutes, August 31, 2021, Page 2G. ACTION ITEMS RELATED TO ADMINISTRATION, OPERATIONS &
MAINTENANCE ....................................................................................... 17
5. Authorization to Issue a Request for Qualifications/Request for
Proposals for Professional Services Contract No. 11429.46,
Engineering Services for the Electrical Capacity Upgrade Program
...................................................................................................... 17
................................................................................. 18
6. Authorization to Issue a Request for Proposals for Contract
No. 50240 for Operation, Maintenance, Repair, and On-Call Services
for the Airport-Owned Baggage Handling System in Terminal 2 and
Certain Passenger Boarding Bridges in the Domestic Terminals
...................................................................................................... 18
. ................................................................................ 18
7. Approval of an Amended and Restated Memorandum of
Understanding Between The San Francisco Aeronautical Society
and the Airport Commission for Support of SFO Museum ...... 19
. ................................................................................ 19
8. Exercise of All Three 1-Year Options to Extend the Term of the
International Terminal Specialty Retail Store Lease No. 15-0227
Hudson Group (HG) Retail, LLC ................................................ 20
. ................................................................................ 20
H. CONSENT CALENDAR OF ROUTINE ADMINISTATIVE MATTERS ...... 20
9. Award of Contract No. 11457.66, Construction Services for the
Airport Noise Insulation Program, 2019–2023 Phase, Group 2
Project .......................................................................................... 20
G & G Specialty Contractors, Inc. .............................................. 20
$2,438,249 .................................................................................... 20
. ............................................................................... 20
10. Approval of Modification No. 1 to As-Needed Agreements for
Environmental Remediation Services for: ................................ 21
Contract No. 11330.51 – Arcadis U.S., Inc. $500,000 ................ 21
Contract No. 11330.52 – EFI Global, Inc. $500,000 ................... 21
Contract No. 11330.53 – Asbestos Management Group of
California, Inc. $500,000 .............................................................. 21
................................................................................. 21
................................................................................. 21
. ................................................................................ 21
Minutes, August 31, 2021, Page 311. Approval of Modification No. 4 to Contract No. 11211.44 for Upgrades
to the Airport’s Common Use Self Service Passenger Processing
Systems and Support Services SITA Information Networking
Computing USA, Inc. $1,000,000 ................................................ 21
. ................................................................................ 21
I. NEW BUSINESS:..................................................................................... 21
J. CORRESPONDENCE:............................................................................. 21
K. CLOSED SESSION: ................................................................................ 21
L. ADJOURNMENT: ..................................................................................... 22
Minutes, August 31, 2021, Page 4Minutes of the Airport Commission Meeting of
Tuesday, August 31, 2021
Special Meeting
A. CALL TO ORDER:
The regular meeting of the Airport Commission was called to order at 9:00 A.M. via telecon-
ference.
B. ROLL CALL:
Present: Hon. Larry Mazzola, President
Hon. Eleanor Johns, Vice President
Hon. Richard J. Guggenhime
Hon. Everett A. Hewlett, Jr.
Hon. Malcolm Yeung
C. ADOPTION OF MINUTES:
The minutes of the regular meeting of July 20, 2021 were adopted unanimously upon a mo-
tion by Commissioner Guggenhime and a second by Commissioner Hewlett.
Regular meeting of July 20, 2021.
There were no questions from the Commissioners and no public comment.
D. DIRECTOR’S REPORT (Discussion Only):
Airport Director Ivar Satero gave an update on the following:
COVID-19 Recovery to Resilience Update: There have been 536 total COVID-19 cases at
the Airport since the start of the pandemic. Eighty of those were Airport Commission staff.
There was a total of 29 additional cases in August, which is reflective of what’s going on
with the Delta variant. The Airport continues to see fairly robust days related to passenger
traffic in the high 30s and low 40s. The numbers have begun to plateau likely due to the
variant and seasonality. The Airport continues to see excellent mask compliance within the
terminals. It has also served passengers from over 60 countries traveling to the Airport for
vaccinations. Testing continues with approximately 3,500 – 4,000 COVID-19 tests per
week. Ninety-two percent of Airport Commission staff have been vaccinated, 6% are un-
vaccinated, 1% have received one dose, and Staff are resolving the data submission for
1%.
Competitive Selection Process Communications Policy: Items 5 and 6 are subject to the
Restricted Communications Period. It begins when the RFP/RFQ is published and ends
when the Commission awards the contract or otherwise terminates the competitive pro-
cess. The log of all solicitations within the Restricted Communications Period is attached to
the meeting agenda.
Minutes, August 31, 2021, Page 5Report on other recent San Francisco International Airport activities, events, and an-
nouncements: The Airport successfully re-opened 28R on August 20th after almost four
months of construction. There was very little impact to arriving and departing traffic. There
are still about six weeks of additional work left to do related to the project, but Staff do not
anticipate it will have any impact as it doesn’t require any further full closures.
Commissioner Guggenhime asked how far in advance the 28R project finished. Director
Satero estimated a couple of weeks.
There were no further questions from the Commissioners and no public comment.
E. SPECIAL ITEMS:
Item No. 1 was approved unanimously upon a motion by Commissioner Hewlett and a
second by Commissioner Johns.
1. Approval of Commendations for the 2020 Employee Recognition Awards
Resolutions commending award recipients in seven categories for their outstanding
level of dedicated and professional service to the Airport:
Mr. Jeff Hoglind, Chief External Affairs Office/Manager II
William R. O’Brien Employee of the Year Award for Employee Excel-
lence
Mr. Ariel Cajulao, Custodial Services
Russell J. Mayweathers Memorial Award for Employee Excellence
Ms. Cheryl Chan, Chief Commercial Office/Revenue Development
Management
Administrative Professional Excellence Award
Mr. Ricardo Fernandez, Facilities/Custodial Management Office
Administrative Professional Excellence Award
On-site COVID-19 Testing Team
Care Award
SFO Anti-Human Trafficking Restroom Signage Initiative Team
Safety and Security Excellence Award
Ms. Hazelle Fernandez, Chief Financial Office/Accounting
Service to Communities Award
COVID-19 Immediate Response Team
Team Recognition Award
Plexiglass Installation Team
Team Recognition Award
Director Satero commended the award recipients in seven categories for their out-
standing level of dedicated and professional service to the Airport. This year, the Air-
port received a record 54 nominations, the most nominations ever received since it
began its formal employee recognition program in 2001. The nominations this year
referenced countless examples of how team members really stepped up to meet the
unprecedented challenges of 2020. Selecting winners this year was extremely
Minutes, August 31, 2021, Page 6difficult, and all nominees should be incredibly proud of their accomplishments. The
Airport recognizes the exceptional work of five individuals and four teams for the fol-
lowing awards:
1. William R. O’Brien Employee of the Year Award – Jeff Hoglind, Chief Ex-
ternal Affairs Office/International Marketing & Aviation Development
2. Russell J. Mayweathers Memorial Award for Custodial Team Member of
the Year – Ariel Cajulao, Facilities/Custodial
3. Administrative Professional Excellence Award – Cheryl Chan, Chief Com-
mercial Office/Revenue Development & Management and Ricardo Fernan-
dez, Facilities/Custodial Management Office
4. Care Award – On-site COVID-19 Testing Team
5. Safety & Security Excellence Award – SFO Anti-Human Trafficking Re-
stroom Signage Initiative Team
6. Service to Communities Award – Hazelle Fernandez, Chief Financial Of-
fice/Accounting
7. Team Recognition Award – COVID-19 Immediate Response Team and
Plexiglass Installation Team
This year, nine (9) highly deserving employees were nominated for the 2020 William
R. O’Brien Employee of the Year Award.
The nominees were:
• Art Castro - Mel Leong Treatment Plant/Sewage Treatment Plant Superinten-
dent
• Chris DiPrima - Airport Planning/Planner III
• Henry Chan - Electrical Shop/Electronic Maintenance Technician
• Jeff Hoglind - Chief External Affairs Office/Sr. Manager of Int’l Marketing and
Aviation Development
• Jeremy Reiss - Carpenter Shop/Carpenter
• Joseph Cordero - Building Inspection and Code Enforcement/Electrical In-
spector
• Liam Kenny - Paint Shop/Painter Supervisor I
• Norald Alejo - Information Technology & Telecommunications/IS Engineer-
Assistant
• Thet Soe - Mechanical Maintenance/Stationary Engineer
The award was presented to Jeff Hoglind, Chief External Affairs Office/Sr. Manager
of Int’l Marketing and Aviation Development.
For over 20 years, Mr. Hoglind has served the Airport as the Sr. Manager of Interna-
tional Marketing and Aviation Development within the External Affairs Division, rep-
resenting the Airport in developing new routes. Mr. Hoglind used his innovation and
creativity to design and establish SFO’s first Air Carrier Incentive Program (ACIP)
which remains, 20 years later, the basic framework upon which SFO’s current inter-
national air service development efforts are based. This framework is currently relied
upon in recovery efforts from the COVID-19 pandemic and was also used to lead
similar recovery strategies following previous periods of international travel
Minutes, August 31, 2021, Page 7depression caused by SARS, 9/11, and the 2008 financial crisis. Mr. Hoglind’s ef-
forts have led to unprecedented numbers for the Airport, including an 88% increase
in international carriers and a 96% increase in international flights during his tenure.
Mr. Hoglind developed new routes which led to an 86% increase in international des-
tinations – from 28 to 52. He has been the one consistent voice in SFO international
air service development efforts over the past two decades – so much so that he is
commonly known as “SFO Jeff” throughout the international aviation industry.
Mr. Hoglind acknowledged the work of the International Aviation Development
Team to grow the international flight choices from San Francisco. The last 20 years
have flown by. He thanked everyone for this recognition.
Annually, the Airport’s Custodial Section recognizes the Custodial employee who
best exhibits the qualities of dedication, service, and teamwork that were exemplified
by Custodial Supervisor Russell J. Mayweathers (1917-1996). Supervisor May-
weathers was employed with the Airport for 32 years and is fondly remembered for
his excellent rapport with Custodial staff, tenants, the public, and Airport personnel.
This year’s award recipient is Custodian, Ariel Cajulao.
Mr. Cajulao has worked as an Airport Custodian for the last 11 years. While working
at the Airport, Mr. Cajulao has repeatedly been acknowledged for his exceptional
skillset, his willingness to assist co-workers, and his versatility in performing varied
work assignments within the Custodial Section. In both daily work and spirit, Mr.
Cajulao embodies the Airport’s Core Values of Care, Excellence, and Teamwork.
Mr. Cajulao thanked the Commission and Staff for this recognition. He has seen so
much growth in construction and beautification at SFO since he began.
The Administrative Professional Excellence Award recognizes the exceptional work
of members of the Airport’s administrative secretarial and clerical support team. Four
(4) individuals and two (2) teams were nominated this year.
The nominees were:
• Cheryl Chan - Chief Commercial Office/Revenue Development & Manage-
ment
• Jessica Soto - Chief Information Office/Information Technology & Telecom-
munications
• Ricardo Fernandez - Facilities/Custodial Management Office
• Stephanie Dea - Chief Information Office/Contract Administration Unit
• Executive Office Front Desk Team made up of Gloria Portillo, Rosie Mau,
Shelah Moody
• External Affairs Administrative Team made up of Karen Ng, Luisa Haim,
Stephanie Coe
This year, two winners are recognized - Cheryl Chan and Ricardo Fernandez.
Minutes, August 31, 2021, Page 8For the last nine years, Cheryl Chan has served as an Administrative Analyst sup-
porting the Revenue Development & Management (RDM) section of over fifteen
Property Management professionals. Ms. Chan is a highly regarded and dedicated
employee whose approach to daily duties consistently demonstrates the Airport's
Core Values, especially Excellence, Care, and Teamwork. Ms. Chan’s exceptional
work ethic was most notably expressed in 2020 through her assistance supporting
the new Chief Commercial Officer as an Executive Assistant while also managing
the administrative function in the RDM office. Ms. Chan also completed the very im-
portant administrative work of finalizing over 125 individual tenant lease amend-
ments specifying the allocation of federal stimulus monies and the delay of leasing
activities, and processed numerous associated memoranda, reports, and tenant no-
tifications. Ms. Chan’s efforts helped ensure the Airport’s concession business part-
ners, many of whom are small local businesses, received the timely aid which
helped with their survival during an unprecedented year.
Ricardo Fernandez is a Senior Clerk Typist and has worked for the Airport Commis-
sion for 35 years. Over the years, he has become a trusted resource for over 500
employees in the Custodial Section. Daily, Mr. Fernandez serves as an outstanding
representative of the Airport, consistently demonstrating the SFO Core Values of Ex-
cellence, Safety and Security, and Teamwork. Since the onset of the pandemic, Mr.
Fernandez has mainly stayed onsite, taking on additional responsibilities and pro-
jects with a positive attitude. His ability to manage a diverse workload which includes
payroll, Disaster Service Worker deployment, shift bidding, processing work orders,
and providing training, truly makes him an invaluable team member. The pandemic
created changes to existing cleaning protocols and with these changes brought
mixed feelings among many of our Custodial workers. With his calm and caring de-
meanor, Mr. Fernandez served as a resource for our Custodial team during a critical
time as ongoing changes were being implemented.
Ms. Chan addressed the Commission and stated it has been her pleasure to work
with so many different SFO teams, especially the Administrative Team. She has
learned the meaning of teamwork from them. She thanked the Leadership and Man-
agement Teams for providing the best work environment. Ms. Chan also thanked the
RDM family.
Mr. Fernandez thanked everyone for this honor and recognition. He also thanked
the Custodial staff and Facilities for always believing in him.
Last year, the Care Award was introduced, which recognizes an individual or team of
employees’ outstanding efforts to promote the well-being of the Airport’s guests, our
tenants, our community, and/or other Airport employees. Four (4) individuals and
three (3) teams were nominated for this award this year.
The nominees were:
• Emylene Aspilla - Strategy & Social Impact/Social Responsibility
• Kevin Kone - Chief Financial Office
• Martin Taras - Chief Information Office/Information Technology & Telecom-
munications
Minutes, August 31, 2021, Page 9• Rose David - Safety and Security Services/Security Access Office
• Harvey Milk Terminal 1 Center Fitwel Team
• Onsite COVID-19 Testing Team
• SFO Green Campus Team
This year’s winner of the Care Award is the On-site COVID-19 Testing Team.
Very early in the pandemic, the Centers for Disease Control and Prevention identi-
fied COVID-19 testing as essential to responding to the health crisis, and central to
identifying asymptomatic or pre-symptomatic people who may spread the virus un-
knowingly. Yet, testing resources were scarce, and even when testing resources
were available, results were often delayed, taking up to two weeks, and sometimes
longer, to get results. The On-site COVID-19 Testing Team mobilized quickly to set
up an Airport testing site. As a result of this team’s efforts, SFO became the first air-
port in the United States to offer onsite COVID-19 testing. Now, testing has become
critical to aviation operations worldwide and has been pivotal to the recovery of air
travel at SFO.
The On-site COVID-19 Testing Team has advised over 100 airports on how to mirror
SFO’s COVID-19 testing programs. The work of this team exemplifies SFO’s Core
Value of Care by prioritizing the health and safety of employees and the traveling
public.
The members of the On-site COVID-19 Testing Team are: Abedoon Jamal, Abu-
baker Azam, Adam Gubser, Anthony Nguyen, Arlene Ruiz, Audrey Lawrence, Bill
Bender, Christopher Birch, Christopher Stuart, David Tep, Derrick Homer, Emylene
Aspilla, Enrique Guadiamos, Erica Cline, Eugene Chang, Jack Bell, Kevin Kone,
Kevin Quan, Larry Mares, Linda Perry, Martin Munoz, Natalie Hoffmeister, Paolo
Pignataro, Paul Foster, Ralf Ruckelshausen, Ramon Hernandez, Raymond Maulino,
Sallie Gibson, Sara Magoffin, Steven Shea, Tony Tonnu, Viviana Soper, and Zeke
Zamora.
Kevin Kone thanked the Commission on behalf of the Team. Through the obstacles
they faced, the Team continued to preserve and find solutions to open the first in-
terminal COVID testing site in the United States. He is proud of their accomplish-
ment and this team really exemplifies the team spirit at SFO.
In keeping with our Core Values, the Safety & Security Excellence Award recognizes
an employee or team of employees for their outstanding efforts in promoting safety
and security at SFO. This year, one (1) individual and six (6) teams were nominated
for this award.
The nominees were:
• Michael Kong - Safety & Security Services/Communications Center
• COVID-19 Contact Tracing Team
• COVID-19 Immediate Response Team
• Security Operations Center (SOC) Team
• SFO Anti-Human Trafficking Restroom Signage Initiative Team
Minutes, August 31, 2021, Page 10• SFO Fire Alarm Network Team
• SFO Security Access Office Team
The 2020 Safety & Security Excellence Award was presented to the SFO Anti-Hu-
man Trafficking Restroom Signage Initiative Team.
Human trafficking is the fastest growing and second largest criminal industry in the
world, and airports globally are being exploited by criminals for the illegal trafficking
of men, women, and children. Restrooms are one of few places in an airport where
victims may be separated from their trafficker. Through the work of the SFO Anti-Hu-
man Trafficking Signage Initiative Team, more than 900 placards have been placed
in all public-facing restrooms stalls, providing an opportunity for victims to seek im-
mediate help. This team spent months engaging in feedback conversations with sur-
vivor advocacy groups, the Mayor’s Office, and the City’s Department on the Status
of Women. The placards include a number to call or text to obtain immediate onsite
help, with calls/texts routed directly to SFO’s Communication Dispatch Center where
a live SFO team member is available to respond at all times. The effort included de-
veloping a web-based text notification service called TEXTBLUE that can translate
incoming foreign language text messages into English, and which also allows victims
to receive a response in their preferred language, providing an essential communi-
cation bridge between victims and our communication dispatchers. The availability of
a QR code on the placard also allows a victim’s location to be quickly pinpointed,
saving critical time.
The members of the SFO Anti-Human Trafficking Restroom Signage Initiative Team
are: Aaron Ng, Anna Damiani, Arthur Reeves III, Baojie Yan, Breanna Berry, Buddy
Carranceja, Christopher Donnelly, Courtney Young, Daniel Borgfeldt, Dimitri
Shikaloff, Dina Quesada, Donna Yurgeles, Erica Cline, Humberto DeAlba, Jorge
Garciagodos, Michelle Trainer, Natre Burks, Peter McDonagh, Reginald Saunders,
Susan Kim, and Vasily Dyshlov.
Susan Kim thanked the Commission for this recognition on behalf of the Team. This
was truly a collaborative effort. They are proud of the level of engagement with the
survivor advocacy groups to make this initiative a success. The hope is they will be
saving lives moving forward.
The Service to Communities Award recognizes an individual or team who has
demonstrated exemplary community outreach efforts on behalf of the Airport. This
year, three (3) individuals and two (2) teams were nominated.
The nominees were:
• Daniel Sek - Chief Information Office/Information Technology & Telecommu-
nications
• Gary Hong - Chief Financial Office/Accounting
• Hazelle Fernandez - Chief Financial Office/Accounting
• Drive Thru Food Distribution at SFO Team
• Safety & Economic Supports Response Team
Minutes, August 31, 2021, Page 11Truly exemplifying the Airport’s mission, “We provide an exceptional Airport in ser-
vice to our communities,” is this year’s Service to Communities Award winner –
Hazelle Fernandez.
Hazelle Fernandez has been with the Airport for 21 years and serves as the Fiscal
Operations Manager and is currently Acting Airport Controller. Since 2016, she has
led the Motivating Volunteer Participation (MVP) Committee. The objective of MVP
Committee is to organize volunteer efforts for Airport employees, supporting the lo-
cal communities surrounding SFO. In 2020, Ms. Fernandez coordinated internal pro-
grams to elevate employee morale during trying times through implementation of
programs such as Superhero of the Week, SFO FunFlix, and SFO’s Got Talent. She
also used her sewing talent to make fabric face masks, inspiring other employees to
do the same, which resulted in over 3,000 sewn face masks distributed to our com-
munity partners and SF Police Department employees. She, and the MVP Commit-
tee, coordinated the knitting and crocheting of approximately 1,800 ear savers as
face mask adaptors that were also distributed to various City partners and hospitals.
Ms. Fernandez led the Virtual Coastal Clean-Up, resulting in the collection of over
300 pounds of trash with over 80 volunteers participating in the event, while also
partnering with Second Harvest Food Bank to facilitate a drive-through food distribu-
tion at SFO helping many families who, because of the COVID-19 pandemic and
loss of jobs, now face food insecurity.
Ms. Fernandez thanked everyone for this recognition. She is honored for this award
and thankful to SFO for enabling her and the MVP Team to establish programs that
serve communities surrounding the Airport. SFO’s Core Value of Care differentiates
it from other CCSF departments, cities and counties, and airports. SFO cares not
only for its employees and business partners, but also the communities and people
that live in them. She admires SFO for its outstanding network but also for its empa-
thy and compassion.
Since 2001, the Team Recognition Award has recognized teams of employees for
their exemplary work performed on behalf of the public. This year, twenty (20) teams
were nominated for this award.
The nominees were:
• Amazon Air Team
• BAB Alleyway Paving Team
• Budget and Capital Finance Team
• Central Warehouse Team
• COVID-19 Compliance Inspection Team
• COVID-19 Immediate Response Team
• Employee Safety and Health Team
• Environmental Operations Team
• Human Resources Operations Team
• Interim COM/SOC Relocation Team
• Lease and Use Modification Team
• Parking Reservation System Enterprise Team
Minutes, August 31, 2021, Page 12• Paving and Grounds Team
• Plexiglass Installation Team
• SFO Energy Benchmarking Report Team
• SFO Paint Shop Airfield Team
• SFO SOLIS Team
• Sign Shop Team
• State of the Airport Planning and Production Team
• Travel Well Ambassadors Team
The annual 2020 Team Recognition Award for Outstanding Team Performance were
presented to two winners this year – the COVID-19 Immediate Response Team and
the Plexiglass Installation Team.
Since the onset of the pandemic, both teams have played pivotal roles in helping to
keep our employees, tenants, passengers, and community safe and healthy.
Every COVID-19 related incident requires immediate response by our staff, which
includes notice to Airport personnel, cleanup and disinfection of affected areas, in-
quiry regarding possible contacts, and follow up. The COVID-19 Immediate Re-
sponse Team moved swiftly to ensure all steps in the Airport’s response were com-
pleted. Custodial staff took effective cleaning and disinfecting measures to ensure
passengers and employees felt comfortable being and working at the Airport. Safety
Office staff were the central point of contact regarding notice of a COVID-19 contact
or infection and provided accurate and careful safety advice regarding infection con-
trol. Human Resources Contact Tracing members were responsible for discussing
the COVID-19 diagnosis and taking the necessary follow-up steps with any possible
contacts, while maintaining confidentiality.
Members of the COVID-19 Immediate Response Team are: Aileen Orencia, Ariel
Cajulao, Audrey Lawrence, Benjamin Yee, Bin Gong, Caiping Jiang, Ce Wen Li,
Christina Cen, Chun Kit Lam, Chun Yu Zeng, Darren Peredo, David Tsang, Dolly
Perez, Dong Wook Lee, Dongsheng Wu, Donna Potts, Dung Vo, Eric Loo, Esther
Lee, Fredrico Sanchez, Griselda Renteria, Harold Watkins, Henry Low, Huizhen Hu,
Ian Kim, Iris Goh, James Olmos, Jason Cho, Jason Dao, Jesse Cruz, Jessica Tran,
Jia Ye, Jian Ling Liang, Jian Xiao Xie, Jie Zhang, Jin Sheng Zhen, Johnny Dao, Jon
Hong, Jose Lemus, Juan Ramos Guzman, Julius Locsin, Kit Chow, Lidia Morales
Martinez, Lilian Wu, Limei Chen, Lisa Lin, Lydia Du, Maria Donnelly, Martin Arreola,
Mei Qiu, Michael Chan, Miguel Rodriguez, Mingyan Chen, Minyi Wang, Muammar
Albadani, Nelfa Cristal, Ngoc Thong, Ning Ling Wang, Paul Cenina, Paul Lim, Qi Lin
Seto, Raul Morales, Rebecca McGee, Sandra Khoo, Sandrine Arnaud, Sandy Wen,
Siu Kee, David Tsang, Siu Kuen Tsang, Steven Chow, Thach Tran, Ty Khuu, Valeri-
ano Flores, Wai Chan Mo, Wan Kun Zhang, Wan Wah Tong, Wayne Quattlebaum,
Wei Yi Yu, Weishan Mai, Wendy Fong, Wenli Qiu, Wenqing Wen, Willie Peterson,
Winah Polito, Xian Jin Gao, Xiu Fen Ye, Xuezhen Luo, Yachi Chen, Yong Huang,
Yong Ying Deng, Yu Xiu Lin, Yufang Tan, Zhi Ping Ye, and Zhigang Zhen.
In response to the COVID-19 pandemic, the Airport installed prefabricated plexiglass
barriers to increase passenger safety in the check-in and boarding areas in Harvey
Minutes, August 31, 2021, Page 13Milk Terminal 1. The effectiveness and aesthetics of this installation led to more re-
quests for plexiglass barriers in large terminal areas where passengers and employ-
ees commonly interact, such as the Customs Federal Inspection Service areas,
Ticketing and Boarding areas, Information Booths, and at Airport retail and restau-
rant locations. Given this demand, the Plexiglass Installation Team sought to create
innovative design ideas to meet the needs of each specific installation, while reduc-
ing cost. Over the past year, the Plexiglass Installation Team has designed and in-
stalled Plexiglass barriers in 94 different locations, using over 380 sheets of plexi-
glass materials, and have dedicated over 5,000 hours in labor to make the Airport a
safe place for all.
The Plexiglass Installation Team consists of nine individuals from the Airport’s Car-
penter and Sheet Metal Shops, and they are: Alaister Fullerton, Douglas Wilson, Ja-
son Morrow, Jeremy Reiss, Jim McDevitt, John Weber, Mike Lynch, Patrick Galvin,
and Warren Donald.
Harold Watkins accepted this award on behalf of the COVID-19 Immediate Re-
sponse Team and acknowledged that it was a truly a team effort.
Warren Donald accepted the award on behalf of the Plexiglass Installation Team.
The Team’s work was so impressive that other airports and sections reached out to
learn about implementing their work at their locations. Mr. Donald thanked the Com-
mission for this recognition.
Vice President Johns commended all the nominees and award winners. The em-
ployees came together as a family to confront the impacts of COVID-19. It makes
her proud that the Airport has such wonderful employees. It takes a village to be
successful in fighting the pandemic and keeping the Airport number one.
Commissioner Guggenhime said it exemplifies teamwork. The Airport is one of the
greatest in the world because of everyone’s efforts.
Commissioner Hewlett commended all the winners’ impressive performance, inno-
vation, and teamwork.
Commissioner Yeung said it is amazing to see everyone’s work.
President Mazzola congratulated all the winners and nominees. Everyone’s hard
work is appreciated.
There were no further questions from the Commissioners and no public comment.
Item No. 2 was approved unanimously upon a motion by Commissioner Johns and a
second by Commissioner Yeung.
Minutes, August 31, 2021, Page 142. Commendation for Richard J. Guggenhime for His 15 Years of Dedicated
Service to the San Francisco International Airport
Resolution expressing the Airport Commission’s appreciation and
thanks for Commissioner Guggenhime’s support and leadership, his
exemplary service, and his unwavering commitment to the San Fran-
cisco International Airport for the past 15 years.
Director Satero commended Richard J. Guggenhime for his incredible contributions
and leadership to the Airport Commission for the past 15 years. He joined the Airport
Commission in August 2006, bringing with him 18 years of invaluable service to the
City government. He has had a rich experience in the commission process and
served on four City and County commissions and boards under three mayoral ad-
ministrations, including the Parking Authority, Board of Permit Appeals, Fire Com-
mission, and the Recreation and Parks Commission. The Airport Commission was
the capstone of his career and public service to the City. Mr. Guggenhime brought
valuable knowledge on issues related to legal transactions, business, and finance,
along with a strong commitment to civic service. Mr. Guggenhime has devoted his
time and considerable talents alongside his fellow Commissioners in guiding the Air-
port through significant investments, such as the Terminal 2 investment at the time
of the economic recession that was so important to the future of the Airport, commu-
nities, and small businesses. It also became the home of Virgin America, which
started the competitive airfare environment that the Airport now enjoys. Other invest-
ments included the current $7.8 billion Ascent Capital Improvement Program that
has been going on for the last five years and has resulted in new facilities with in-
credible design, excellence, and technologies, including the Grand Hyatt, Harvey
Milk Terminal 1, and the AirTrain extension to Long-Term Parking, along with many
other facilities improvement projects. Mr. Guggenhime did not waiver in his duties
during the onset of the COVID-19 pandemic but provided guidance, stability, and
certainty during that time. His service to the Airport has been appreciated, and the
Airport has had great successes. It became the first in the U.S. to offer rapid COVID
testing and later became a vaccination site for the community and global traveling
public. Mr. Guggenhime's kindness, dedication, thoughtfulness, and thoroughness
will be sincerely missed by the Commission.
Vice President Johns said she has been lucky to work with Mr. Guggenhime for the
past 15 years. He will be sorely missed, but she appreciates his friendship and
knows it will continue beyond these years.
Commissioner Yeung said he appreciated his commentary, insight, and gracious-
ness.
President Mazzola congratulated him on 15 years. He will miss his humor. He cares
a lot for working men and women, and he was the first in line to help whenever the
Commission had a chance to help any employee.
Commissioner Hewlett thanked him for his support and guidance. He is sure he
will find other ways to continue to serve.
Minutes, August 31, 2021, Page 15Commissioner Guggenhime said he is extraordinarily grateful. He’s had the privi-
lege of serving under several mayors. The Airport Commission has been the most
intellectually challenging commission he has been on. He has really enjoyed the
friendship with the Commissioners.
There were no further comments from the Commissioners and no public comment.
Item No. 3 was approved unanimously upon a motion by Commissioner Hewlett and a
second by Commissioner Guggenhime.
3. Retirement Resolution for Ms. Sunita Pilli
Resolution thanking Ms. Sunita Pilli for more than 31 years of faithful
service to the City and County of San Francisco at the San Francisco
International Airport.
Director Satero commended Ms. Sunita Pilli for over 31 years of service to the City
and County of San Francisco. Ms. Pilli began her career with the City and County of
San Francisco in 1989 when she joined Laguna Honda Hospital as a Clerk Typist.
She joined SFO in 1991 and has worked in a variety of capacities across the Airport
including Accounting, Business & Finance, Customer Service, and Revenue Devel-
opment & Management. In 2011, Ms. Pilli joined the Marketing & Communications
section as a Communications Manager, managing and developing content for the
Airport’s websites, newsletters, and annual reports. She has been a valued member
of the Marketing & Communications team, ensuring that the Airport is able to contin-
ually connect with its guests and broader community. Her outstanding work and pro-
jects have won awards from the Airport Council International-North America’s “Ex-
cellence in Airport Marketing, Communications, and Customer Experience Awards.”
Ms. Pilli’s contributions go far above and beyond her job duties, reflecting the Core
Values.
There were no comments from Commissioners and no public comment.
Item No. 4 was approved unanimously upon a motion by Commissioner Guggenhime and a
second by Commissioner Hewlett.
4. Retirement Resolution for Ms. Teresa Rivor
Resolution thanking Ms. Teresa Rivor for 23 years of faithful service
to the City and County of San Francisco at the San Francisco Inter-
national Airport.
Director Satero commended Ms. Teresa Rivor for over 23 years of service to the
City and County of San Francisco. She began her career at San Francisco Interna-
tional Airport around 1988 with Host International, Inc. Her career with the Airport
Commission began in 1998 as a Senior Principal Property Manager with Revenue
Minutes, August 31, 2021, Page 16Development. Ms. Rivor oversaw Airport Revenue Development and Management
from 2000 through 2004 when she moved to Aviation Management as an Economic
Planner. She was heavily involved in various projects, including the leasing of the
new International Terminal as part of the Master Plan, redevelopment of Terminal 2,
relocation of Alaska Airlines from Terminal 1 to the International Terminal, and the
Ascent Program, which included the planning and coordination for all the leasing in
Harvey Milk Terminal 1. She has been instrumental in communicating with and coor-
dinating concessionaires and Airport staff, including in the aftermath of the 9/11 ter-
rorist attacks. She has been nominated for many recognition awards. She success-
fully negotiated many important contracts and was the manager of the Airport’s larg-
est tenant, United Airlines. She has been a mentor to many in the Airport commu-
nity, both the tenant side and Airport Commission staff.
Ms. Rivor said she has been very fortunate to meet amazing people who have men-
tored and helped her excel professionally. She will hold the treasured friendships
and memories close to her heart.
There were no comments from the Commissioners and no public comment.
The Commission Secretary asked the floor to be yielded to Mayor London Breed who
joined the meeting to make comments. President Mazzola acknowledged Mayor Breed
and the floor was yielded.
Mayor London Breed recognized Commissioner Guggenhime for his 30 years of service
to the City and County, especially his last 15 years with the Airport Commission. Commis-
sioner Guggenhime has helped to shape the experience of everyone walking through the
Airport’s doors. His service to the City extends beyond the Airport. Last year, during the
height of the pandemic, he donated breakfast to all the employees at Laguna Hospital,
which made a difference in the lives of those working to protect San Francisco. He is a true
asset to the City. Mayor Breed presented a Certificate of Honor to be delivered to
Commissioner Guggenhime.
Commissioner Guggenhime thanked Mayor Breed for this recognition and her leadership.
F. ITEMS INITIATED BY COMMISSIONERS (Discussion Only):
There were no items initiated by Commissioners.
G. ACTION ITEMS RELATED TO ADMINISTRATION, OPERATIONS & MAINTENANCE
Item No. 5 was approved unanimously upon a motion by Commissioner Guggenhime and a
second by Commissioner Johns.
5. Authorization to Issue a Request for Qualifications/Request for Proposals for
Professional Services Contract No. 11429.46, Engineering Services for the
Electrical Capacity Upgrade Program
Minutes, August 31, 2021, Page 17Resolution authorizing the issuance of a Request for Qualifica-
tions/Request for Proposals for Professional Services Contract
No. 11429.46, Engineering Services for the Electrical Capacity Up-
grade Program.
Geoff Neumayr, Chief Development Officer presented on the item to authorize the
Director to issue a request for Qualifications and Proposals for Professional Services
for the Electrical Capacity Upgrade Program. The Electrical Capacity Upgrade Pro-
gram will address the identified need to increase electrical capacity of its substations
that feed the Airport’s electrical power grid. These substations connect PG&E’s
115kV high voltage lines through both PG&E and PUC equipment. The substations
are located on Airport property and house both PG&E and PUC equipment, and the
Airport owns the equipment downstream from the substations. The existing substa-
tions and downstream equipment are to be upgraded to meet the future demand of
all the Airport’s electrical needs. This Contract will provide high-voltage subject mat-
ter expertise services to develop the basis of design to increase capacity and im-
prove redundancy at the two PUC-owned Airport substations. The scope for this
Contract includes preliminary engineering services and cost estimating services nec-
essary to obtain environmental approvals.
The Airport and the PUC are working together on this program, and the PUC -
through a memo of understanding - will fund most of this contract that will be con-
tracted and managed by the Airport. The estimated value of this contract is $4.3 mil-
lion, in which the PUC will fund $3.8 million. Staff will convene a selection panel to
review and score proposals after the oral interviews. Staff will prepare a recommen-
dation of award for Commission approval following the successful negotiations with
the highest-ranked responsive proposer. The City’s Contract Monitoring Division has
established a 10% Local Business Participation goal for this contract.
There were no questions from the Commissioners and no public comment.
Item No. 6 was approved unanimously upon a motion by Commissioner Johns and a
second by Commissioner Guggenhime.
6. Authorization to Issue a Request for Proposals for Contract No. 50240 for Op-
eration, Maintenance, Repair, and On-Call Services for the Airport-Owned Bag-
gage Handling System in Terminal 2 and Certain Passenger Boarding Bridges
in the Domestic Terminals
Resolution authorizing the issuance of a Request for Proposals for
Contract No. 50240 for operation, maintenance, repair, and on-call
services for the Airport-owned Baggage Handling System in Terminal
2 and certain passenger boarding bridges in the Domestic terminals;
and entering into negotiations with the highest-ranked proposer.
Eva Cheong, Managing Director of Airport Services presented on the item for ap-
proval to issue a Request for Proposals for Contract No. 50240 for the operation,
Minutes, August 31, 2021, Page 18maintenance, repair, and on-call services for the Airport-owned Baggage Handling
System in Terminal 2 and certain Passenger Boarding Bridges in the Domestic Termi-
nals. The Terminal 2 Baggage Handling System, Baggage Carousel 10 in Terminal 3,
and 26 Passenger Boarding Bridges in Harvey Milk Terminal 1 and Terminal 2 are
currently operated and maintained under a contract set to expire September 30, 2022.
The operational reliability of these systems and equipment are critical to the efficient
and secure movement of passengers and their luggage through the Airport Terminals
and on to Aircraft. This RFP will seek proposals for the operation, maintenance, repair,
and on-call services for the equipment. The successful proposer will be responsible to
furnish all supervision, labor, parts, tools, and machinery necessary to maintain and
repair the equipment. Given the requested scope of services, there is no Local Busi-
ness Enterprise opportunity. A Contract Monitoring Division waiver has been ap-
proved. The contract term will be for three years with one 2-year option to extend.
Staff will adhere to all communications restrictions as outlined in the Commission’s
Competitive Selection Process Communications Policy.
There were no questions from the Commissioners and no public comment.
Item No. 7 was approved unanimously upon a motion by Commissioner Johns and a
second by Commissioner Hewlett.
7. Approval of an Amended and Restated Memorandum of Understanding Be-
tween The San Francisco Aeronautical Society and the Airport Commission
for Support of SFO Museum
Resolution approving an amended and restated Memorandum of Un-
derstanding between The San Francisco Aeronautical Society and
the Airport Commission for support of SFO Museum.
Blake Summers, Director and Chief Curator presented on the item for approval of
an amended and restated MOU with the San Francisco Aeronautical Society
(SFAS). SFAS was founded as a nonprofit corporation to support the goals of the
Commission with respect to the San Francisco Airport Commission Aviation Library
and the Louis A. Turpen Aviation Museum. The Commission and SFAS executed an
MOU dated August 9, 2020. This MOU stated that the Commission and SFAS
agreed to comply with all regulations, policies, and guidance of the City Controller
regarding groups such as a society that support city departments and to enter into
any amendments to the MOU that may be necessary to implement such regulations,
policy, or guidance. On September 24, 2020, the Controller’s Office published a pre-
liminary assessment report addressing transparency and risk related to gifts to the
city departments by “friends of” organizations and made several recommendations
to increase transparency. The City Attorney’s office and Controller’s office have
since coordinated on implementing the Controller’s recommendations. The amended
and restated MOU presented today reflects the required changes. This MOU has a
five-year term.
Minutes, August 31, 2021, Page 19Vice President Johns said she is glad they are adding these modifications.
There were no further comments from the Commissioners and no public comment.
Item No. 8 was approved unanimously upon a motion by Commissioner Guggenhime and a
second by Commissioner Yeung.
8. Exercise of All Three 1-Year Options to Extend the Term of the International
Terminal Specialty Retail Store Lease No. 15-0227
Hudson Group (HG) Retail, LLC
Resolution exercising all three 1-year options to extend the term of
the International Terminal Specialty Retail Store Lease No. 15-0227
with Hudson Group (HG) Retail, LLC from October 1, 2021 through
September 30, 2021.
Cheryl Nashir, Director of Revenue Development & Management presented on
the item for approval to extend all three one-year option periods for the International
Terminal Specialty Retail Lease with Hudson Group (HG) Retail, LLC. The store op-
erated under this lease is a Brookstone in the ticketing lobby of the International Ter-
minal. The base five-year term expires on September 30, 2021. Ordinarily, the Air-
port exercises options one at a time. This request is different for the sake of effi-
ciency. Staff originally conceived the separate option periods to allow flexibility in
case they decided to use the space differently in the future. They do not foresee any
need or desire to change the use of the space over the next three years and are not
interested in re-leasing this space. Brookstone would also like to continue operating
in this location. By exercising the options, the Airport preserves a revenue stream
and maintains service and jobs at the Airport.
There were no questions from the Commissioners and no public comment.
H. CONSENT CALENDAR OF ROUTINE ADMINISTATIVE MATTERS
The Consent Calendar, Item Nos. 9 through 11, was approved unanimously upon a motion
by Commissioner Hewlett and a second by Commissioner Johns.
9. Award of Contract No. 11457.66, Construction Services for the Airport Noise
Insulation Program, 2019–2023 Phase, Group 2 Project
G & G Specialty Contractors, Inc.
$2,438,249
Resolution awarding Contract No. 11457.66, Construction Services
for the Airport Noise Insulation Program, 2019-2023 Phase, Group 2
Project, to G & G Specialty Contractors, Inc. in the amount of
$2,438,249 with a Contract duration of 262 consecutive calendar
days and a corresponding amount in contingency authorization.
Minutes, August 31, 2021, Page 2010. Approval of Modification No. 1 to As-Needed Agreements for Environmental
Remediation Services for:
Contract No. 11330.51 – Arcadis U.S., Inc. $500,000
Contract No. 11330.52 – EFI Global, Inc. $500,000
Contract No. 11330.53 – Asbestos Management Group of California, Inc.
$500,000
Resolutions approving Modification No. 1 to As-Needed Agreements
for Environmental Remediation Services for: Contract No.11330.51
with Arcadis U.S., Inc., Contract No.11330.52 with EFI Global, Inc.,
and Contract No.11330.53 with Asbestos Management Group of Cal-
ifornia, Inc., to increase the Contract amounts by $500,000 for new
Contract amounts not to exceed $1,500,000 each and extend the
Contract terms by two years for total Contract terms of five years
each.
11. Approval of Modification No. 4 to Contract No. 11211.44 for Upgrades to the
Airport’s Common Use Self Service Passenger Processing Systems and
Support Services
SITA Information Networking Computing USA, Inc.
$1,000,000
Resolution approving Modification No. 4 to Contract No. 11211.44 for
upgrades to the Airport’s Common Use Self Service Passenger Pro-
cessing Systems and Support Services with SITA Information Net-
working Computing USA, Inc. to increase the Contract amount by
$1,000,000 for a new total Contract not-to-exceed amount of
$9,122,395 and with no change to the Contract duration.
There were no questions from the Commissioners and no public comment.
I. NEW BUSINESS:
The following constituents provided public comment in advance of the meeting and will be
included in the meeting record:
Shawn O’Leary, Diversified Metal Mfg, submitted public comment titled “Sunshine Fail-
ure/End of Term.”
J. CORRESPONDENCE:
There was no discussion by the Commission.
K. CLOSED SESSION:
There are no planned agenda items for a Closed Session for the current meeting.
Minutes, August 31, 2021, Page 21L. ADJOURNMENT:
There being no further calendared business before the Commission, the meeting adjourned
at 10:28 A.M.
(Original signed by: Kantrice Ogletree)
Kantrice Ogletree
Airport Commission Secretary
Minutes, August 31, 2021, Page 22From: Wufoo
To: Airport Commission Secretary (AIR)
Subject: Online Public Comment Form [#42]
Date: Monday, August 30, 2021 3:39:29 PM
This message is from outside the City email system. Do not open links or attachments from untrusted
sources.
Name shawn oleary
Organization Diversified Metal Mfg
Address 3727 Metro Drive Ste D
Stockton, ca 95215
Phone Number (209) 857-9033
Email diversifiedmetal@aol.com
Meeting Date Tuesday, August 31, 2021
Calendar Item No. OR Subject Sunshine Failure/ End of Term
Comments
All attempts to have a Sunshine Request answered ended in FAILURE of SFO! This was the request for
financial disbursements of relief funds to concessionaires of 29 million plus or minus, which are in
last meeting minutes. There "must" be a reason this information is being with held, as this is public
information, and it is being suppressed by SFO Management, and the Airport Commission. With the
Nuru investigation, transparency should be maintained. On the same subject of Nuru, a
Commissioners term ends this August. Why all Commissioners did not resign at start of Nuru
Investigation, and evidence of corruption is without understanding. This Commissioner has been
notified of Security Failures at your favorite Cargo Tenant, including theft, and was non-responsive.
Other notices of this tenant Security Failures, and dangers to the public, and Aviation; this
Commissioner is still non responsive, and inexcusable. This Commissioner did not follow up on TSA
Security Investigation, that was abandoned, is also inexcusable!. This Commissioner allowed
Diversified to continue to take losses on Property Improvements to Airport Property, and took no
action to correct the damage; vilified Diversified, is a disgrace to the position, and to the Owners of
the Airport (Public); a gross neglect, and failure. This Commissioner was worried about his vacation
time, and these are only remarks made recently. I would hope this is the END of this Commissioners
Term at San Francisco International Airport. The Airport Owners do not need another puppet "yes"
approval to every Commission matter. The continued Security Failures alone, and potential threats to
the Airport, show a gross neglect of all management. SFO is in a state of potential disaster, on many
levels. If the Sunshine Request is not satisfied, the matter will be presented to Media, and San
Francisco Superior Court.You can also read
