Mental Health Nurse Practitioner - 066559 Job Pack September 2021
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Mental Health Nurse
Practitioner
066559
Job Pack
September 2021
Page 1 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility
Contents
Welcome to NHS 24 3
Our Organisation 4
Our Structure 5
Service Delivery 6
Our Centres 8
The Role 9
This Opportunity 10
The Job Description 12
Recruitment Process 17
Page 2 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility
Welcome to NHS 24
Thank you for your interest in this position.
This information pack details information about both NHS 24 and this vacancy. I hope
that you find this information useful and it helps inform your decision to apply to come and
work with NHS 24.
Now is a great time to be joining NHS 24 as we continue to grow and deliver safe,
responsive person centred services to the public of Scotland.
We are proud to employ 1600 staff across our centres in Scotland. As the Director of
Workforce, I am committed to ensuring that NHS 24 is a great place to work. Our staff
are our greatest asset who deliver high quality safe and effective care to our patients.
I am committed to putting our staff at the centre of everything we do and to working to a
common set of values to guide the work we do, the decisions we take and the way we
treat each other. Our values are: care and compassion; dignity and respect; openness,
honesty and responsibility; and quality and teamwork.
If you would like to be part of our team and feel you have the skills and share our values I
would be delighted to hear from you and welcome your application.
Jacqui Hepburn
Director of Workforce, NHS 24
Reference Material
You can find more information about NHS
24 and our services at:
About NHS 24
NHS 24 Services
Key Documentation
Page 3 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility
Our Organisation
NHS 24 is the national provider of digital and telephone based health and care services
for Scotland. We provide people with access to information, care and advice through
multiple channels including telephone, web and online.
We work in collaboration with partners, the public and our people to co-design services
using technology and a digital first approach to sustainable service development and
delivery.
Our Services
Delivery of safe, effective and person centred care to the people of Scotland is the
absolute priority for NHS 24. Our services are delivered across a range of channels
including telephone, online, web chat, text, email and social media, on a ‘Once for
Scotland’ basis to complement the face to face delivery of NHS Scotland’s health and
care services. Key services include the telephone triage service 111, our national health
and care information service NHS inform, the Mental Health Hub, Breathing Space, Care
Information Scotland and, more recently, providing an Urgent Care support service to the
citizens of Scotland.
Our services are delivered by multi-disciplinary teams, which include a range of clinical
and non-clinical skills sets, including nurses, pharmacists, physiotherapists, call handlers
(all operate under clinical supervision), health information advisors and mental health
counsellors.
As an integral part of the NHS in Scotland, NHS 24 continues to develop, provide, and
facilitate an expanding range of multichannel, patient centred, safe and effective digital
and telephone based-health and care services.
For example:
• NHS 24 is the national provider of a range of digital and telephone services including
111, NHS inform and Breathing Space.
• Working with partners across the health and care sector, NHS 24 provides health and
social care information and access to urgent and out of hours care for people across
Scotland via a range of channels including telephone, website and webchat.
• In response to COVID-19, NHS 24 has utilised its national telephony and digital
capability to support a national 24/7 COVID-19 pathway, provided through a 24/7 111
service that focuses on COVID patients only in the in hours period and supported by a
non-clinical special 0800 helpline and the use of digital assets including NHS inform.
• In the first 11 months of 2019/20 (excluding March 2020 COVID-19 related activity),
NHS 24 recorded a call demand of 1.4m calls to 111. In the same period, demand to
the new Mental Health Hub service, accessed via 111, was 22,653.
• Throughout 2019/20, visits to NHS inform online averaged 4.4 million per month,
however this has grown rapidly during the pandemic to over 2 million visits per week.
• NHS 24 employs a range of staff across its locations, including clinical and non-clinical
staff and essential support services staff.
Page 4 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility
Our Structure
COMMUNICATIONS
NURSING • Corporate Communications
• Professional Leadership and Standards
• Media and Campaigns
• Clinical Education
• Clinical Governance • Internal Communications
• Public Protection • Social Media Delivery
• Patient Safety
• Clinical Input to Service Development • Stakeholder Engagement
• Quality Improvement • Public Relations
• Patient Affairs • Public Affairs
• Advertising and Marketing
SERVICE DEVELOPMENT • Audio-Visual Production
• Service Transformation and Innovation
• Digital Development and Delivery
• Stakeholder Engagement WORKFORCE
• Equality and Diversity • Organisational Development
• Patient Focus & Public • HR Policy
Involvement • Learning and Development
• Performance Management
• Trade Union Partnership
Engagement
SERVICE DELIVERY • Workforce Strategy
• Service Planning and Delivery • Planning and Resourcing
• Operational Input to
Service Development
• Operational Management
and Team Leadership
• Service Performance
Against KPIs
• Operational Resource
Planning
FINANCE
• Governance
• Financial and Strategic Planning
MEDICAL • Financial Control
• External Clinical Engagement • Risk Management
• Patient Safety • Performance Reporting
• Clinical Content • Operational Costing and Efficiency
• Clinical Input to Service Development
• Revenue Development
• Resilience Planning
• Facilities Management and
• Caldicott Guardian Procurement
INFORMATION & COMMUNICATIONS TECHNOLOGY
• Information and Records Management
• Data Security
• IT Strategy
• Data Strategy
• Technical Contract Management
• Technology Support
• Information Governance
• Data Architecture and Standards
Page 5 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityService Delivery
Service Delivery is the patient-facing directorate of NHS 24 that covers the full range of
services offered to Scotland, such as NHS 24 Unscheduled Care Service, Scottish
Emergency Dental Service, NHS 24 Health Information Services, Breathing Space and
Living Life Services.
NHS 24 has been providing a national Unscheduled Care service since 2004. This
service handles approximately 1.5 million calls per annum. During the out-of-
hours period, patients who require urgent medical attention are triaged and directed to
the most appropriate point of onward care within their own area.
In 2014 we successfully moved to the new free phone telephone number 111, hence why
the service is also branded as the 111 Service.
We increasingly operate a multi-disciplinary team approach, involving a range of clinical
and non-clinical skills to ensure the public get access to the best health care professional
to manage their care efficiently and effectively.
Whilst operating 24hrs a day 7 days a week, the 111 Service was initially a predominately
Out of Hours Service, which meant that 90% of calls to the service were received
between the hours of 6pm and 8am. However recent national changes to Urgent Care
pathway now means demand from 111 service has increased across both the in and out
of hours periods. Weekends continue to be our busiest time of the week.
A national service available to all in Scotland, the location, age, health concern and
content of the calls are wide ranging and no two calls are the same. Working in
collaboration with our partner Health Boards, all calls to service are assessed and where
appropriate directed to the appropriate health care professional for treatment. This
includes calls which are immediately life threatening and require to be transferred to the
Scottish Ambulance Service.
Mental Health Hub
The concept of the Mental Health Hub came as the result of the Scottish Government's
Mental Health Strategy in 2017. The 10-year plan aims to improve mental health and
wellbeing of the citizens of Scotland. In relation to the Mental Health Hub, the Scottish
Government stated that there was a need for Urgent Care Transformation: a patient with
mental health problems in the Out of Hours, should know how to, and be able to access
support as easily as they can for physical health problems.
In February 2019, patients with mental illness and poor mental wellbeing were able to
access the Mental Health Hub, which is available to all in Scotland. This service aims to
support patient's by using evidence based psychological interventions, anxiety
management, de-escalating patients in distress, risk assessments and numerous other
techniques and interventions. Furthermore, the hub effectively and efficiently triages
Page 6 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibilitypatients to the correct services when it is unable to provide the specialist mental health
support the patient requires.
Since its conception, approximately 60% of calls to the hub result in no partner action
(Self-care, routine GP, etc.) demonstrating that the hub effectively manages the needs of
patients with poor mental health/wellbeing. Call times for patients with a mental health
issue have been reduced and when the Mental Health Hub service is live there is an
increase in identifying vulnerable or at risk patients with mental health concerns.
Following extensive review of current service provision, as well as liaising closely with key
partners to better understand the needs of our users, NHS 24 are about to embark on an
exciting development linked to both national and organisational strategic objectives.
The initial phase of this work will see an enhanced “first response” model being
developed and embedded within our current 111 service. The model will bring together
Psychological Well-being Practitioners, Mental Health Nurses and Mental Health Senior
Charge Nurses, supported by existing NHS 24 service provision, including Breathing
Space and Living Life.
Another key area of development for the team will be to work closely with colleagues from
Police Scotland & the Scottish Ambulance Service to improve pathways of care for
individuals in mental health distress.
Page 7 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityOur Centres
We have seven regional centres, four in the West, two in the East and one in the North of
Scotland. We also have a number of local centres located across Scotland.
This post will be based at our new Dundee Regional Centre located at Caledonian
House, Greenmarket, DD1 4QX.
Caledonian House is a four-storey office building situated on Greenmarket, in the city
centre of Dundee and provides a light, flexible, open-plan office space.
By Train
Dundee train station is less than five minutes’ walk from the building. Visit Scotrail.co.uk
for train timetables.
By Bus
There is a wide range of bus routes and links around the site. Dundee Bus Station is less
than a mile away, and approximately a twelve minute walk. The site also offers Bike
Store for staff who cycle to work.
Local Amenities
The site is a short walk from the Overgate Shopping Centre, Union Street and city centre
shopping, which each have a wide range of food and drink options as well as a variety of
commercial shops.
Page 8 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityThe Role –
Mental Health Nurse Practitioner
To act as a Mental Health Nurse
Practitioner you will be providing a
telephone triage and clinical assessment
service to patients/callers presenting with
mental health illness/conditions, in mental
distress or acute crisis, resulting in a safe
and appropriate clinical decision.
Skills
• Experience of working within Community Mental Health Multi-disciplinary Team
essential
• Evidence of well developed critical decision making skills
• Evidence of excellent communication and interpersonal skills
• Experience of Unscheduled Care / Crisis Mental Health or Liaison Psychiatry would
be an advantage
• Ability to acquire/develop a clear understanding and skilled use of the functionality of
the specialised software systems
Qualifications
• Completion of training as a first level registered nurse in mental health with a current
valid registration with the Nursing & Midwifery Council
• Educated to degree level or equivalent preferable
Working patterns
• 24 hours, 30 hours and 37.5 hours per week. The Mental Health Hub is open 24
hours, 7 days per week. Candidate rotas will be a 24/7 rota with 5/8 weekends.
• The above would include working Public Holidays which may fall on mid-week days,
for which enhancements would be paid.
Page 9 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityThis Opportunity
Job Reference: 066559
Position Title: Mental Health Nurse Practitioner
Hours: 24 hours, 30 hours or 37.5 hours
Location: Dundee
Band: Band 6
Job Type: Permanent
Salary: £33,072 - £40,736 per annum (pro-rata) and enrolment into
SPPA pension scheme. Placement on salary scale is
dependent on confirmation of previous relevant NHS service.
WHO ARE YOU?
You will excel at working autonomously within a multi-disciplinarily health care team. You
will be required to use a multi skilled approach and whilst using the available technology,
use effective listening and communication skills in order to make clinical decisions, create
records and refer to clinical reference literature during the consultation period.
As part of a multi-disciplinary team at NHS 24 you can make a real difference to people’s
lives with a career that is exceptionally rewarding.
Example Rota
Below is an example rota for a staff member working full-time in the NHS 24 Mental
Health Hub.
Page 10 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityTRAINING
NHS 24 provides a comprehensive training programme to all successful applicants. The
Induction Training programme lasts 4 weeks and requires a commitment of 37.5
hours/week.
A typical Induction schedule is as below:
• Weeks 1 & 2 - between 8.00am and 4.00pm, Monday to Friday
• Week 3 - between 8.00am and 4.00pm Monday to Wednesday and 2.00pm –
10.00pm Thursday and Friday
• Week 4 - between 14:00 to 22:00 Monday to Friday
All candidates are expected to pass the Induction Training programme.
For successful internal candidates the training programme will differ to take into account
their current experience.
BENEFITS
NHS 24 offers a complete benefits package, with a permanent contract on Band 6
£33,072 - £40,736 per annum (pro-rata). Placement on salary scale is dependent on
confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have
a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme,
bursary scheme and a range of learning and development. As an NHS Scotland
employee you will be entitled to:
• 35 days annual leave (rising to 41)
• Development opportunities including study bursaries, e-learning and classroom
based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance
INTERESTED
For an informal discussion, please contact David McKissock, Senior Charge Nurse on
David.McKissock@nhs24.scot.nhs.uk
Page 11 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityJob Description
Job Title: Mental Health Nurse Practitioner
Reporting To: Mental Health Senior Charge Nurse/ Clinical Services Manager
Department(s)/Location: Service Delivery
1. JOB PURPOSE
• To act as an autonomous practitioner providing a telephone triage and clinical assessment service
to patients/callers presenting with mental health illness/conditions, in mental distress or acute
crisis, resulting in a safe and appropriate clinical decision.
• To support third party callers who contact the service concerned regarding another individuals
mental health, resulting in a safe and appropriate decision being achieved.
• To facilitate the provision of accurate healthcare information, self-care/health improvement advice
or, where applicable, referral to the appropriate level and location of care, in order to meet the
holistic and therapeutic requirements of the patient/carer.
2. ORGANISATIONAL POSITION
Page 12 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility3. SCOPE AND RANGE
Mental Health Nurse Practitioner (MHNP)
• Will work autonomously within a health care team consisting of Clinical Service Managers, Senior
Charge Nurses and Psychological Wellbeing Practitioners. The composition of this team will vary
from shift to shift and the Mental Health Nurse Health Practitioners must be able to communicate
effectively and professionally with all staff members.
• As part of a national service, will deal with Mental Health calls, which may be of a very diverse nature
covering all clinical aspects and issues, from an infinite variety of callers, whose cultural, social and
emotional diversities require to be acknowledged and taken into consideration during the consultation.
• Will be required to use a multi skilled approach. Whilst using the available technology, the MHNP will
use effective listening and communication skills in order to make clinical decisions, create records and
refer to clinical reference literature during the consultation period.
• Must be able to retrieve and use information regarding healthcare provision in the patient’s locality,
allowing appropriate care to be accessed where necessary.
4. MAIN DUTIES/RESPONSIBILITIES
• In compliance with the nursing regulatory body (Nursing Midwifery Council ,NMC) Codes of Conduct
and Practice, and within ethical, legislative and organisational frameworks, the MHNP will work as an
autonomous nurse practitioner, ensuring the privacy of the patient’s interests and wellbeing at all
times including patient confidentiality.
• The MHNP may be the first clinical point of contact for callers to access telephone mental health
care, in the out of hours (OOH). The MHNP will identify and respond timeously to callers’ needs
particularly those that are Immediately Life Threatening (ILT) and arrange appropriate emergency
responses either via Police Scotland or Scottish Ambulance Service if required.
• Patient triage and assessment is conducted by telephone, this being the only source of patient
contact, and with all information regarding the patient being gathered in this way. MHNP’s are
required to use their clinical knowledge and expertise in conjunction with listening, questioning and
probing skills in order to interpret the information obtained.
• During telephone consultation, the Mental Health Nurse Practitioner will synthesise and analyse all
relevant information to come to a differential diagnosis and/or negotiated clinically safe decision with
specialist health improvement advice and appropriate referral to both internal and external resources
following agreed processes.
• Following the completion of the call the MHNP must document the call in line with organisational
policy, giving an accurate and concise clinical summary that outlines reasons for call, decisions
reached, relevant patient history and onward transmission with timescale given to patient.
• The MHNP, having decided that the level of healthcare required is self-care will negotiate and
empower the caller with appropriate and relevant advice, advising caller to contact NHS 24 again
should condition deteriorate.
• Where referral on to local healthcare services is necessary the MHNP will make arrangements for
the appropriate service e.g. CPN, Out of Hours Centre, home visit (by appropriate professional),
ambulance, or referral to local Emergency Department, by transferring the information received to
the relevant service via the appropriate transfer system
• The MHNP will be expected to maintain collaborative, inter-professional links with colleagues,
external healthcare professionals and other agencies.
Page 13 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility• Reflect on and contribute to feedback from Partner organisations, and, using this as a research and
development indicator, identify areas for Continual Professional / Personal Development (CPD).
• The MHNP’s involvement in lifelong learning will be integral to maintaining and developing practice,
utilising CPD, self-directed learning, reflective practice, coaching, clinical supervision, performance
management in the interests and needs of self and the service.
• The Mental Health Nurse Practitioner will share specialist clinical knowledge with colleagues and
be involved in the delivery of ongoing training, education and support of colleagues, e.g. as
preceptor or clinical supervisor
• Participate in quality improvement through ongoing involvement in Clinical Audit and Call Review.
5. SYSTEMS AND EQUIPMENT
The Mental Health Nurse Practitioner must be able to -
• Maintain accurate computerised consultation records using appropriate organisationally agreed
software.
• Use complex telephony systems to handle calls and must be able to operate these systems skilfully
to ensure the ‘patient journey’ is smooth.
• Access clinical referencing sources to obtain information for a patient.
• Use the above systems simultaneously during the consultation with the patient and must have the
ability to operate the systems while assessing the patient needs.
• Implement knowledge of the systems failure procedures when required.
• Actively participate in identifying any risk issues, including Public Protection, Health and Safety etc
• Access and make effective use of the language systems required for people with language or
communication barriers e.g. Language Line or Text Talk.
6. DECISIONS AND JUDGEMENTS
The Mental Health Nurse Practitioner;
• is required to work autonomously, reaching clinically appropriate decisions based on information
received and the use of their knowledge and experience. Support and assistance is available and
should be requested, at the discretion of the Nurse Practitioner , when required
• is ultimately responsible, and therefore accountable, for their decisions made relating directly to
patient care requirements, following telephone triage/clinical consultation and assessment
• will identify and respond timeously to callers needs which are Immediately Life Threatening (ILT) and
arrange appropriate responses
• will, from the information received via the telephone from the patient, assess patient needs using
their analytical and clinical skills, and reach a safe and effective decision regarding the appropriate
level of care required. In some cases, this information will be restricted and the decision must be
based on minimal information from the caller.
• must, where the caller is hostile or in an emotive or uncooperative state, and refusing to comply with
advice which the Mental Health Nurse Practitioner believes to be crucial to the patient’s
health/wellbeing, be aware of current procedures/responsibilities relating to his/her Duty of Care.
• will make a clinical decision using evidence based practice, then decide on the appropriate level of
care and obtain the agreement of the patient to act on healthcare advice given or to access
appropriate level of care.
Page 14 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility• will make all arrangements for the patient to be further examined/treated by the particular care
provider, should onward referral be required. For example they will contact OOH services giving all
relevant details using computerised information links and/or verbally, by telephone.
• will act as the patient advocate during the consultation process, identifying potential risk factors for
patients, their carer’s and others e.g. potential violent situations, child protection issues or mental
welfare issues. Identified risk factors will be referred to the appropriate service through agreed NHS
24 procedures.
7. COMMUNICATIONS AND RELATIONSHIPS
In order to successfully achieve a smooth patient journey, with the safe and desired outcome the Nurse
Practitioner will -
• Communicate compassionately with patients making appropriate clinical decisions from the
information provided, obtain agreement from the patient on the level of care.
• Facilitate and ensure patient understanding of advice/disposition prior to conclusion of telephone
consultation.
• Identify the requirement for additional resources to supplement self-care advice that will be required
by the patient .e.g. referral to health information services for written information.
• Share specialist clinical knowledge with colleagues and be involved in the delivery of ongoing
training, education and support of colleagues e.g. as preceptor or coach.
• Deal professionally and sensitively with highly personal, delicate, confidential and sometimes
complex issues such as public protection issues
• Control and de-escalate situations which might prevent a safe and effective consultation such as
the aggressive patient. ,
• Deal with other barriers to effective communication such as sensory or cognitive impairment.
• facilitate the consultation process utilising a high level of expertise, using appropriate inter-personal
skills demonstrating empathy and understanding
• will participate in regular, formal and informal communications with team members and other
members service e.g.
• Internal – Medical, Nursing and Service Delivery Directorates
• External - Emergency and Out of Hours mental Health Services
8. PHYSICAL DEMANDS OF THE JOB
Physical Effort
• The Nurse Practitioner is required to use a VDU and wear a telephone headset for the whole of
their shift and is restricted to their personal workspace for most of the shift.
Mental Effort
• Intense concentration is required for the majority of the shift while dealing with patient triage and
consultations.
• Given the diversity and complexity of patient needs, sustained analytical and critical thinking skills
are required during all stages of the telephone consultation period,
Emotional Effort
Page 15 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
Responsibility• Those patients calling with mental distress may exhibit high expressed emotion which the post
holder will have to manage through de-escalation / compassionate responses and being trauma
informed / trauma aware.
Working Conditions
• The Nurse Practitioner regularly has to deal with challenging callers, managing these appropriate in
line with clinical presentation and organisational standards.
9. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
The Nurse Practitioner is required to
• Work as an autonomous practitioner, with the freedom to make clinical decisions, for callers
presenting with mental health illness/conditions, mental distress and in mental health crisis, based
wholly on the nurse’s experience, knowledge and analytical skills used during the telephone
consultation process with any patient.
• Handle high call volumes, frequently moving from one call to the next with virtually no gap between
them using high levels of concentration for long periods of time with no fore warning of the nature
of the call. Due to the high call volumes at times, the Nurse Practitioner may feel isolated, when all
colleagues are occupied, and interaction with others is limited.
• Work predominantly in the out of hours period unsocial shift patterns and public holidays.
10. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
• Completion of training as a first level registered nurse in mental health with a current valid
registration with the Nursing & Midwifery Council.
• Relevant years post registration experience.
• Experience of working within Community Mental Health Multi-disciplinary Team essential.
• Evidence of well-developed critical decision making skills.
• Evidence of excellent communication and interpersonal skills.
• Experience of Unscheduled Care / Crisis Mental Health or Liaison Psychiatry would be an
advantage.
• Educated to degree level or equivalent preferable.
• IT skills must be acquired/developed during the in-house training period to allow a clear
understanding and skilled use of the functionality of the specialised software systems.
• Successful completion of induction training programme and attainment of specified competencies is
essential.
Page 16 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityRecruitment Process
The NHSScotland Everyone Matters 20:20 Workforce Vision outlines the commitment the
Scottish Government has in putting people at the centre of everything the NHS in
Scotland does. Working to a common set of values will guide the work staff do, the
decisions that we take and the way we treat each other. Using a Values Based Approach
to recruitment will ensure that NHS 24 staff members not only have the competencies
required for the role, but they will live and breathe the values needed, to ensure that
patients receive the best possible care, and that all staff are valued and treated well.
We will use a Values Based Approach in our selection process which will consist of the
following assessments:
• Application Shortlisting – application forms received are reviewed and those
meeting the role requirements will be invited to a competency based interview.
• Interview / Assessment – these competency based interviews have a focus on NHS
24 Values and the candidate's technical expertise. The interview may also include a
role specific test or a presentation topic.
QUERIES:
For any queries in relation to this vacancy, please contact a member of the HR Business
Support Team via email recruitment24@nhs24.scot.nhs.uk
GENERAL:
Equality & Diversity:
NHS 24 is committed to equality & diversity:
http://www.nhs24.scot/about-nhs-24/policies/equality-and-diversity/
Working Time Directive:
Where you choose to combine working with NHS 24 and another employer, please note
that NHS 24 complies with the Working Time Directive regulations of staff working no
more than 48 hours per week on average across all employments with appropriate rest
breaks between shifts.
Regulated Work:
As this post is deemed regulated work, any successful candidates will be subject to
clearance through Disclosure Scotland Protection of Vulnerable Groups (PVG)
Page 17 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityAPPLICATION DETAILS
If you think this is the career for you, then please submit an online application no later
than midnight on Monday 27th September 2021.
The Candidate Application Guide included with this vacancy provides information on how
to make the most of your application.
NHS 24 expect this vacancy to attract a high level of interest, therefore the advert
may close prior to the advertised date. Candidates should submit their application
at their earliest opportunity.
*Candidates submitted via Recruitment Agencies will not be considered for this post.
Page 18 of 18 066559– Mental Health Nurse Practitioner
Openness, Honesty and
Dignity and Respect Quality and Teamwork Care and Compassion
ResponsibilityYou can also read
