ALL YOU NEED TO KNOW about your stay at Ascot Hospital - at front of book for you
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Te a r - o f f
FORMS
at front of
u
book for yo
C O M P L E T E
to
ALL YOU
NEED TO
KNOW
about your stay
at Ascot HospitalADMISSION instructions
Your operation/procedure is booked on:
/ /
at Ascot Hospital – 90 Green Lane East, Remuera; Tel: 09 520 9500
Morning Afternoon Evening
Inpatient Day stay
Please arrive at: am pm on / /
Fasting instructions
Do not eat or chew am pm on / /
anything after:
Do not drink am pm on / /
anything after:
Make sure you send us your forms at least ONE WEEK prior to your admission
1 | PATIENT INFORMATIONA VERY WARM WELCOME
to Ascot Hospital
While your surgeon is responsible for directing
and planning your treatment, your care will be
delivered by our team here at Ascot Hospital.
Your surgeon has chosen us for a good reason;
when it comes to your health, we leave no
stone unturned.
Our goal is personalised service. When you are
with us, you are the most important person
in the room and our team is wholeheartedly
committed to your care.
PATIENT INFORMATION | 2INSIDE this booklet
You’ll find all the information you need for your admission, your stay with us and your recovery.
And if you have any remaining questions, we’re here to help however we can.
CHECKLIST Before your stay:
R ead this booklet. It has all the information you need about the steps that follow.
Ask a friend or family member to read it too.
Watch our Patient Experience video on our website mercyascot.co.nz
btain your Prior Approval letter (if you have health insurance), and bring it with you
O
to hospital (see pages 12 and 16)
Complete the Patient Registration Form (see pages 4-5)
Complete your Patient Health Questionnaire (see pages 6-9)
Complete the Consent for Operation/Procedure with your surgeon (see page 10)
Send your forms to Ascot Hospital (see page 12):
• The hospital must receive your forms at least ONE WEEK prior to your admission
• In person or by courier, scan and email or post (using the enclosed reply paid
envelope. Please ensure you allow at least TWO WEEKS for postage as this service
is slow)
• If emailing please remember to bring the original forms with you on your admission to
hospital
Check your surgery date and admission time (see page 1)
Check any specific pre-admission instructions from your surgeon (see page 13)
P lan for any additional support following your discharge e.g. someone to stay with you for
the first 24 hours, home nursing services or rehabilitation services. Discharge time is 10am
(see pages 12 and 15)
Arrange transport to and from the hospital (see page 15)
Pack everything we need you to bring including all the medications you are currently taking
(see page 13)
3 | PATIENT INFORMATIONPATIENT information
BEFORE YOUR ADMISSION Anaesthesia
Please read this booklet. It covers all you need to know about every Your surgeon will have given you a leaflet about anaesthetics. Before
step of your stay with us. Ask the friend or family member who is admission, your anaesthetist may call you to talk about your current
going to be your support person to read it too. Make sure to watch health and any anaesthetic-related questions.
our Patient Experience video on our website mercyascot.co.nz
Contact from the hospital
Registration information To help you be completely prepared for your operation/procedure
There are three patient forms for you to complete on pages 10-16 you may:
of this booklet.
Receive a phone call from one of our Pre-Admission nurses to
Informed consent clarify the information you provided on your Patient Health
Questionnaire. This will depend on your planned surgery
Please make sure that you complete the Consent for Operation/
and/or your medical history.
Procedure form together with your surgeon.
Completing the Consent form confirms you’ve received all the
Be invited to attend a Pre-Admission appointment where the
information you need to make an informed choice, and that you’ve nurses will coordinate your admission preparation. You may also
agreed to your operation/procedure. It also includes consent for meet one of our Customer Support team at this time to discuss
blood sampling, in the event of a MercyAscot employee receiving your hospital charges and health insurance cover/payment.
a needle stick injury or other blood accident during your
Pre-payment
operation/procedure.
Patients without prior approval will be requested to pay the total
Patient registration estimated hospital costs on or before admission, and pay a balance of
Please complete all the questions on the Patient Registration form, payment after your discharge. Please see “Your account” on page 8
including any insurance or payment details i.e. private health for more information.
insurance, self-insured, ACC or DHB contract details. So that you’re aware of any payment or possible balance of payment,
please call Ascot Hospital Customer Support on 09 520 9500 extn.
Prior approval customersupport.ascot@mercyascot.co.nz
69134 or email csascot@mercyascot.co.nz soan
so we can give you we can
If you have private health insurance, please get approval from your give you an
estimate estimate
of our costs.of our costs.
health insurance company before your operation/procedure to
ensure you are clear on what is and isn’t covered under your policy. Information about your regular medications
Your insurance company will give you a ‘Prior Approval Number’, We’re committed to providing the safest and highest quality care
which should be included on your Patient Registration form. possible. To make sure this is always the case, we need accurate
Please bring your Prior Approval letter with you to hospital. information about the medications you take at home. Ask your
family doctor to give you a list of your current medications, to bring
Health questionnaire with you.
Please complete all the questions on the Patient Health Questionnaire. Herbal medications and dietary supplements
Send us your forms Herbal medications and dietary supplements can interact with the
drugs we may prescribe you. We recommend that wherever possible,
Please remove the completed forms from this booklet and send
you stop taking them at least one week before your operation.
them straight away to Customer Support at Ascot Hospital, in one
of the following ways: Planning for your discharge
Scan and email: csascot@mercyascot.co.nz . If emailing Your surgeon will let you know if he/she thinks you’ll need extra
please remember to bring the original forms with you on admission. support when you leave hospital. This might be a home nursing or
Courier to Reception rehabilitation service – especially if you live alone. These services
In person to Reception: 90 Green Lane East, Remuera (Monday need to be arranged through the surgeon’s rooms before your
to Friday, 8am-5pm, Saturday & Sunday, 8am-2pm) admission.
Post using the enclosed reply-paid envelope: Ascot Integrated For your safety and wellbeing you will not be allowed to drive for
Hospital, Private Bag 28905, Remuera, Auckland 1541 24 hours after your operation/procedure, and someone should be
The forms must be received by Ascot Hospital at least ONE WEEK at home with you when you leave hospital. Please discuss this with
before your proposed admission date. Please ensure you allow at least your surgeon or family doctor prior to surgery.
TWO WEEKS for postage as this service is slow.
Returning this information in advance means we can better plan
for your surgery, and confirm all your relevant health details. If you Any questions
have any questions, please feel free to contact us directly by calling We’re here to help. If you have any questions at all
09 520 9575. about the admission process, forms or costs, our
Customer Support staff will be happy to assist you
If emailing please remember to bring the original forms with you on
on 09 520 9500 extn. 69134.
your admission to hospital.
PATIENT INFORMATION | 12PATIENT information
ON THE
THE DAY
DAY OF
OF YOUR
YOUR ADMISSION
ADMISSION Please DO
Please DO NOT
NOT
ON
Your surgeon’s
surgeon’s instructions
instructions Smoke or
Smoke or drink
drink alcohol
alcohol 2424 hours
hours prior
prior to
to admission
admission
Your
It’s important
important to
to follow
follow any
any pre-surgery
pre-surgery instructions Wear make-up, nail
Wear make-up, nail polish,
polish, jewellery
jewellery or
or body
body piercing
piercing
It’s instructions from
from your
your (you can
can wear
wear your
your wedding
wedding ring)
ring)
surgeon, especially
surgeon, especially any
any around
around medication
medication or
or fasting
fasting (no
(no eating
eating or
or (you
chewing).
chewing). Bring any valuables,
Bring any valuables, jewellery,
jewellery, or
or large
large amounts
amounts of
of luggage
luggage as
as we
we
do not
do not accept
accept liability
liability for
for any
any items
items brought
brought to
to hospital
hospital
Please also
Please also have
have aa bath
bath or
or shower,
shower, and
and wear
wear loose,
loose, comfortable
comfortable
clothing. Bring a large amount of luggage. Please note: If needing to bring
clothing. YOUR
moreADMISSION
than an overnightTO
bag,HOSPITAL
please notify us ahead of your stay
What to
What to bring
bring with
with you:
you: On so
arrival
arrangements can be made
Your Patient Information
Your Patient Information folder
folder and
and booklet
booklet When you arrive, please report to Reception. We’ll check your
YOUR ADMISSION TO HOSPITAL
personal details and your payment or insurance details, after
If you emailed or faxed your forms,
If you emailed your forms, bring the original bring theforms
original forms
with you
with you On arrival
which you’ll be collected by the Admissions Unit staff. In the
Any Prior Approval letter from your health insurer Admissions
When Unit you
you arrive, will report
please meet one of the nurses
to Reception. who
We’ll will be
check caring
your
Any Prior Approval letter from your health insurer
All the medications that you’re currently taking including tablets, for you. details and your payment or insurance details, after
personal
All the medications
liquids, that you’re
creams, eye drops, currently
inhalers, taking
patches andincluding tablets,
any medications which you’ll be collected by the Admissions Unit staff. In the
liquids, creams, eye drops, inhalers, patches and any medications Anaesthetic
you have bought from a pharmacy, supermarket or health food Admissions Unitconsent
you will meet one of the nurses who will be caring
you have
store e.g. bought fromdietary
herbal and a pharmacy, supermarket or health food
supplements While you’re being admitted, your anaesthetist will visit you to talk
for you.
store e.g. herbal and dietary supplements about the anaesthetic procedure and get your written consent for
This helps guarantee your medications are available when you
This Anaesthetic consent
needhelps
them,guarantee
and your your medications are available
operation/procedure when you
isn’t interrupted. anaesthesia (and for blood products if required).
need them, and your operation/procedure isn’t
It also helps your specialist review your regular medications interrupted. While you’re being admitted, your anaesthetist will visit you to talk
It also helpsfrom
accurately youryour
specialist review
drug chart your
and regularany
prescribe medications
new about the anaesthetic procedure and get your written consent for
accurately from
medications, andyour
the drug chart
clinical and prescribe
pharmacist can make any new
sure anaesthesia (and for blood products if required).
medications, and the don’t
clinicalinteract
pharmacist can make There may be a wait between your arrival and
any new medications negatively withsure
your your operation/procedure – this is so our staff can
any newmedications:
current medications don’t interact negatively with your
current medications: prepare you for surgery, and leaves time for the
There may be a wait between your arrival and
– Bring the medications in their original packs, with the consultation with your anaesthetist and surgeon.
– pharmacy in their original your operation/procedure – this is so our staff can
Bring the medications
label on them. Do not bring inpacks,
loosewith
stripsthe
of prepare you for surgery, and leaves time for the
pharmacy label on them. Do not bring in
medications or medications that have been transferred loose strips of
medications consultation with your anaesthetist and surgeon.
into another or medications that have been transferred
container.
into another container. DURING YOUR STAY
– If you use a tablet organiser/box, please bring in the
– If you usepacks
original a tablet
thatorganiser/box,
contained the please bring in the
medications Smoke-free
DURING YOUR STAY
original packs that contained the medications MercyAscot is a smoke-free organisation, and Ascot Hospital is a
– If you have a list of your medications from your family Smoke-free
smoke-free building.
– If you have
doctor, a list
bring thisofwith
youryoumedications
too from your family
MercyAscot is a smoke-free organisation, and Ascot Hospital is a
doctor, bring this with you too
A current form of ID The inpatient
smoke-free suite
building.
A current form of ID Ascot Hospital features well-appointed accommodation with
Any relevant X-rays, CT or MRI scans (including CDs) and reports, Accommodation
Any relevantpathology
X-rays, CTreports,
or MRI scans The inpatient suite
test results, or any(including
letters orCDs) andfrom
reports reports, expansive views of the Ellerslie Racecourse or the surrounding leafy
test results, pathology reports, or any letters or reports from Ascot
Ascot
suburbs. Hospital features
Hospital features well-appointed
well-appointed accommodation
accommodation with with
your surgeon, family doctor or another hospital
your surgeon, family doctor or another hospital expansive views of the Ellerslie Racecourse or
expansive views of the Ellerslie Racecourse or the
the surrounding
surrounding leafyleafy
Prescription Subsidy Card It’s our mission to make your stay as pleasant as possible. Enjoy
suburbs.
suburbs.
Prescription Subsidy Card the luxury of your own ensuite, tea and coffee-making facilities,
Any mobility aids/crutches/equipment (i.e. CPAP machine) that It's our
our mission
mission to to make
make your
your stay
stay as
as pleasant
pleasant as
as possible.
possible. Enjoy
Enjoy the
Any
you aremobility aids/crutches/equipment
currently using, reading glasses,(i.e. CPAP aids,
hearing machine) that
and their It’s
and delicious meals. Keep connected and entertained with direct
luxury
the of your own ensuite, tea and coffee-making facilities, and
you are currently using, reading glasses, hearing aids, and their
cases dial luxury of your
telephone, freeown ensuite,
WiFi, radio, tea
Sky and coffee-making
TV and a complimentary facilities,
daily
delicious
and meals. Keep connected and entertained
delicious meals. Keep connected and entertained with direct with direct dial
cases newspaper.
Reading material, or something to do while you’re in the waiting telephone, free WiFi, radio and Sky TV.
dial telephone, free WiFi, radio, Sky TV and a complimentary daily
Reading material, or something to do while you’re in the waiting Please
area or resting in recovery Roomsnote
newspaper. that someasofour
are allocated thehouse-keeping
inpatient suiteteam
amenities
makemight
them not be
available
area or resting in recovery available in day stay areas.
and so you or your family/friends will not be able to access the room
Overnight patients Please note thatfrom
somesurgery
of the inpatient suite to
amenities might not be
Overnight patients until you return and are ready receive visitors.
If you’re staying with us overnight or longer, you should also bring: Phone calls
available in day stay areas.
If you’re staying with us overnight or longer, you should also bring: Please note that some of the amenities might not be available in day
Something suitable to wear to bed, e.g. a comfortable Staying
stay areas.in touch with loved ones is important for your wellbeing.
Something suitable to wear to bed, e.g. a comfortable Phone
You can calls
use your mobile phones to make calls in every area of the
nightie or pyjamas
nightie or pyjamas Staying
hospitalinexcept
touchfor withtheloved ones istheatre
operating important
area,fortheyour wellbeing.
Intensive Care
A dressing gown Phone
You
Unit,can
calls
use
or any yourspecifically
area mobile phones to makefor
designated calls in every
cardiac area of
services. the
Family
A dressing gown
Comfortable daywear Staying
hospital in touch
except with
for theloved ones
operating is important
theatre area, for
theyour wellbeing.
Intensive
and friends are also welcome to call you using our direct dial facility Care
Comfortable daywear Unit, or 09
any area specifically
Slippers/footwear You
(phonecan use520your
9505mobile 699designated
thenphones plustothe
make for cardiac
calls
patient’s inroom services.
every area ofFamily
number). the
Slippers/footwear and friends
hospital are also
except welcome
for the to call
operating theatre area,our
you using thedirect dialCare
Intensive facility
Personal toiletries The usual charges apply
Personal toiletries (phone
Unit, or 09any520area9505 thenfor
specifically
calls
699 made
plus from your
the patient’s
designated
room
room
for cardiac
to mobile
number).
services. Family
phones and for toll calls.
and usual
The friendscharges
are alsoapply
welcome to call
for calls madeyoufrom
using ourroom
your directtodial facility
mobile
(phone 09
phones and520for9505 then 699 plus the patient’s room number).
toll calls.
The usual charges apply for calls made from your room to mobile
phones and for toll calls.
5 | 13PATIENT
| PATIENT INFORMATION
INFORMATION
AdminKit_Ascot_F.indd 5 12/05/14 2:22 PMPATIENT
PATIENT information
information
Free WiFi services Visitors to patients in Intensive Care, the High
Free
Free WiFi
WiFi services
services Visitors
Visitors
Visitors to
to patients
to patients
patients in
in Intensive
in the HighWard
Intensive Care,
Care, the
the High
Dependency High Unit
Stay connected with our free WiFi services, which are available Dependency Units or Cardiac
Stay
Stay connected
connected with
with our
our free
free WiFi
WiFi services,
services, which are
are available
whichfrom available
Dependency
Dependency Units
Units or
or Cardiac
Cardiac Ward
Ward
throughout the hospital. Passwords are available the ward Because
Because of
of the
the specialised
specialised care
care required
required by
by patients
patients in
inthe
the High
High
throughout the hospital. Passwords are
are available from the
available from the ward Because of
throughout theCustomer
reception and hospital. Support
Passwords staff. ward Dependency
Because
Dependencyof the
the specialised
Unit (HDU),
specialised
Unit
care
care required
(HDU), patients have
required
patients
by
have aaby
patients
rest
rest period
patients in
periodin
the
with High
theno
with visitors
High
no visitors
reception and Customer Support staff.
reception and Customer Support staff. Dependency
from Unit (HDU), patients have a rest period with no visitors
from 1-2pm.
1-2pm. Patients
Dependency in
Unit (HDU),
Patients in the HDU
HDU can
thepatients see
seeano
have
can more
rest
no than
period
more than two
with visitors
twono at
visitors
visitors at
Meals from
any 1-2pm. Patients in the HDU can see no more than two visitors at
Meals any one
from time.
1-2pm.
one time.Patients in the HDU can see no more than two visitors at
Meals any
any one
one time.
time.
Nutritious and delicious meals are produced with care every day by Children
Nutritious
Nutritious and
and delicious
delicious meals
meals are
are produced
produced with care every day by Children under
under 1212 are
are not
not permitted
permitted to
to visit
visit this
this unit
unitwithout
withoutfirst
first
our catering team. You will be asked to selectwith fromcare
theevery
varieddaymenuby Children
getting
Children under
under 12 are
are not permitted to
to visit
visit this
this unit
unit without
without first
our
our catering team. You will be asked to select from the varied menu getting approval
approval 12from
from the
not charge
charge nurse.
thepermittednurse. first
eachcatering
morning. team. You will
To make surebetheyasked to select
enhance your from the varied
health and yourmenu getting
getting approval
approval from
from thethe charge
charge nurse.
nurse.
each
each morning.
morning. To make sure sure they enhance
enhance your health
health and your
experience withTous,makethe meals they
are designed your
in consultation and with
youra
experience
experience with us, the meals are designed in consultation with a GETTING READYREADY FOR FOR YOUR
YOUR SURGERY
SURGERY
dietitian. with us, the meals are designed in consultation with a GETTING
dietitian.
dietitian. GETTING
Your nurse willREADY
carefully FOR
explainYOUR SURGERY
and carry out any pre-surgery
You can take a look at a range of our current menus on our website. Your
Your nurse
nurse will
willIfcarefully
carefully explain and
and carry out any
any pre-surgery
You can take aa look at preparations. you haveexplain carry
any questions orout pre-surgery
concerns, please raise
You
Yourcan mealstakemay look at aa range
rangefrom
be different
of
of our
our current
current
these,
menus
menus on
dependent on our
our website.
yourwebsite. preparations.
preparations. IfIf you have any questions or concerns, please raise
Your meals may be different from these, dependent on your these with your nurse, who will do everything he/sheplease
you have any questions or concerns, can toraise
put you
Your meals may be different from these, dependent on your
operation/procedure. these
these with
with your
your nurse,
nurse, who
who will
will do
do everything
everything he/she
he/she can
can to
to put
put you
you
operation/procedure. at ease.
operation/procedure. at ease.
at ease.
If you require a special diet, please let us know as soon as possible
IfIf you require a special diet,
diet, please
please let let us
us know
know as as soon
soon as as possible
– youwe’rerequire
happyato special
oblige. possible AFTER YOURYOUR SURGERY
SURGERY
– we’re happy
– we’re happy to oblige. to oblige. AFTER
AFTER YOUR
After surgery, we’ll SURGERY
transfer you to one of our surgical wards. Here
Meal times are (approximately): Breakfast
meals8am; Lunch midday; After surgery, we’ll transfer you
Wine
Meal
is available
times
with all of our main if your
are (approximately): Breakfast 8am; Lunch midday;
operation/ After
you’ll surgery,
be looked we’ll transfer
after you to
by a team to one of
of one of our
our surgical
registered
wards.
surgicalwho
nurses wards. Here
are Here
highly
Dinner 6pm. you’ll be looked after by a team of registered nurses who are
procedure
Dinner 6pm.
permits it. you’ll
skilledbe
in looked
the typeafter by a teamyour
of aftercare of registered are highly
nurses who requires.
operation/procedure highly
skilled
skilled in
in the
the type of aftercare your operation/procedure requires.
Yourtimes
Meal regular medications Breakfast 8am; Lunch midday;
are (approximately): Together withtype
yourofsurgeon
aftercareand
your operation/procedure
anaesthetist, they’ll workrequires.
to make
Together
Together with your
with as
your surgeon
surgeon and
and anaesthetist, they’ll work to
anaesthetist, they’ll work to make
make
Your
Dinner regular
6pm.
On admission your medications
nurse will talk to you about your regular
your recovery
your
smooth as possible.
your recovery
recovery as as smooth
smooth asas possible.
possible.
On admission
medications and when your nurse youwill
taketalkthem.
to youHe/she
about willyourthen
regular
store them
Your regular
medications
away safely and
for medications
when
you, andyoubringtake youthem.
eachHe/she
dose aswill theythen
needstore them
to be taken. PREPARING YOU YOU FOR
FOR GOING
GOING HOME HOME
On
away admission
safely foryour you,nurse will talk
and bring youtoeachyoudose
aboutasyour theyregular
need to be taken. PREPARING
PREPARING
The YOU FOR
general information whichGOING HOMEto assist your
follows is designed
We do this because theyoueffects
takeof the anaesthetic and pain
storerelievers The
The general
general information which follows isis designed to
to assist your
medications
We do thisyou
and when
because theoreffects
them.
ofsothe
He/she will then
anaesthetic
them
and pain relievers recovery andinformation which
to supplement anyfollows
specific designed
instructions assist your
you might
can make drowsy unwell, your ability to self-medicate recovery
recovery and to
andyour supplement
to supplement any specific
any specific instructions you might
away safely for you, and bring you each dose as they need to be taken.
can makeisyou drowsyIt’sorjust
unwell, sodetail
your ability toyou
self-medicate receive from surgeon. Please discussinstructions you might
these instructions, and any
properly reduced. a little to keep extra safe. receive
receive from
from your
your surgeon.
surgeon. Please
Please discuss these instructions, and any
We do this
properly is because
reduced.the It’s effects of the
just a little anaesthetic
detail to keep you andextra
pain relievers
safe. from your surgeon, with your nursediscuss
beforethese instructions,
you leave hospital.and any
from
from your
your surgeon,
surgeon, with
with your
your nurse
nurse before
before you
you leave
leave hospital.
hospital.
Children
can make you under drowsy16 or unwell, so your ability to self-medicate
Children is under
Your recovery
properly
We welcome visits 16
reduced. byIt’s just a little
children priordetail to keep
to their surgeryyoudate
extra– safe.
this allows Your
Your recovery
We welcome visits by children prior to their surgery date Beforerecovery
you are discharged, your surgeon and your nurse will talk to
them to familiarise themselves with the surroundings, so – this allows
they’re Before
Before you are
are discharged,
youwhat discharged, your surgeon
yourthe
surgeon and
and your
your nurse
nurse will
willastalk
talk to
Children under you about to expect over coming days and weeks youto
them
more to at ease when16
familiarise themselves
they’re admitted. with the surroundings,
Sometimes so they’re
bringing their you
you about
about what to expect
what to expect over the coming days and weeks as you
We
more welcome
at ease visits
whenby children
they’re prior
admitted. toSometimes
their surgery date –their
bringing this allows recover. Arrangements willover
alsothe
be coming
made fordays
anyand
aids,weeks as you
such as
favourite toy during this visit can help too. recover.
recover. Arrangements will also be made for any aids, such as
them
favourite to familiarise
toy duringthemselves
this visit can with
helpthetoo.
surroundings, so they’re crutches.Arrangements will also be made for any aids, such as
crutches.
crutches.
We willathappily
more ease when arrange
they’refor admitted.
a parent orSometimes
caregiver to ‘room in’
bringing with a
their
We will
child happilyPlease
patient. arrangecheckfor awith
parent or caregiver
visit canCustomer
to ‘room in’ with a
help too. Support staff before the
Medications
favourite
child
toy during this Medications
Medications
child’spatient.
admission, Please
to check
see if anywithadditional
Customercharges Supportapply.staff before the Before you leave the hospital, your surgeon will give you a
We
child’swilladmission,
happily arrange to seefor a parent
if any or caregiver
additional chargestoapply.‘room in’ with a Before
Before you
you leave
leave the hospital,
hospital, your
theadditional your surgeon will
will give
surgeon you give you
you aa to
prescription for any medications are required
Visitors
child patient. Please check with Customer Support staff before the prescription
prescription for any
for any additional
additional medications you are required to
take. Your nurse or surgeon willmedications you
explain these are required
medications totoyou
Visitors
child’s
Contact admission,
with friends to see
andiffamily
any additional
can be ancharges
important apply.
part of your
take.
take. Your
Your nurse
nurse or
or surgeon
surgeon will
will explain
explain these
these medications
medications
and will give you a ‘Medications After Surgery’ guide to take home
to
to you
you
Contact with friends and family can be anOur important and
and will give you a ‘Medications After Surgery’ guide
guidetoto take
take home
emotional wellbeing as you recuperate. visitingparthours of are
your with will
you.give
Youyou
maya ‘Medications
also need to see After Surgery’
our pharmacist todiscusshome
Visitors
emotional
11am-8pm.wellbeing If you have asvisiting
you recuperate.
needs outside Our visiting hoursplease
these hours, are with
with you.
you. You
instructions
may
Youfor
may your
also
also need
need to to see
medications. see our
our pharmacist
pharmacist to to discuss
discuss
Contact
1pm -8pm. with friends
If you have and familyneeds
visiting can beoutside
an important part ofplease
these hours, your instructions for your medications.
instructions for your medications.
discuss the details with a charge nurse.
emotional
discuss thewellbeing
details with as ayou nurse. Our visiting hours are
recuperate.
charge Your nurse will arrange for your prescription to be collected from
Your
Your nurse
nurse will
willifarrange
arrange for your
your prescription
forPlease prescription to
to be
be collected
collected from
Your visitorsIfneed
11am-8pm. to check
you have in with
visiting needs reception on thehours,
outside these ward before
please the Pharmacy, required. make sure you have your from
Your visitors need to so
check in with reception on the ward before the
the Pharmacy,
Pharmacy, ifif required.
required. Please
Please make
make sure
sure you
you have
have your
your
going to your room; we
discuss the details with a charge nurse. can make sure you’re ready to receive Prescription Subsidy Card, if appropriate. Let the nurse or your
going Prescription Subsidy Card, ifif appropriate. Let
Let the
the nurse or your
them. to your room; so we can make sure you’re ready to receive Prescription
surgeon know Subsidy
if you Card,
already appropriate.
have these medications nurseat or yourand
home
Your
them.visitors need to check in with reception on the ward before surgeon
surgeon know
know if you already have
have these medications at home
these medications at home and
Children are welcome don’t need anyifadditional
you already supply. and
going to your room; sotowe visit
canbut maketheysuremust be with
you’re readyadults at all
to receive don’t
don’t need
need any
any additional
additional supply.
supply.
Children
times. We are welcome to
recommend visitchildren
that but they mustthe
under be age
withof adults
five at allvisit
only Depending on the payment agreement with your insurer, you may
them. Depending on the payment agreement with
times.
for a shortWe recommend
period of time. that children under the age of five only visit need to payon
Depending forthe your payment
medicationagreement with your
on discharge.your insurer,
insurer, you
you may
may
Children
for a short are welcome
period to visit but they must be with adults at all
of time. need
need to
to pay
pay for
for your
your medication
medication on on discharge.
discharge.
If you’dWe likerecommend
to have a meal thatwith a family member or of
friend, we visit
times. children under the age five only Your regular medications
Ifwelcome
you’d like to have
your a meal
visitors to withwith
dine a family
you member
by or friend,
arrangement. we is a
There Your regular medications
Your regular
for a short period of time.
welcome
small fee foryour visitorsmeals.
visitors’ to dine with you by arrangement. There is a On discharge, yourmedications
nurse will return your regular medications to you.
On
On discharge,
discharge, your
your nurse
nurse will
will return
return your
your regular
regular medications to you.
Ifsmall
you’d
feelike
fortovisitors’
have a meals.
meal with a family member or friend, we Please make sure you don’t leave without them. medications to you.
Please make sure you don’t leave without them.
Please make sure you don’t leave without them.
welcome your visitors to dine with you by arrangement. There is a
small fee for visitors’ meals. Diet
Diet
Diet
Your diet can enhance your wellness in many different ways. For this
Your
Your diet can
dietand enhance
enhance your
candepending your wellness
wellness in
in many
many different
different ways. For
ways.may this
Forneed
this
reason, on your operation/procedure, you
reason,
reason, and depending on your operation/procedure, you may need
to see a and depending
dietitian on your
after your operation/procedure,
surgery you may
to discuss dietary options need
that
to
to see aa dietitian after
after your
your surgery
surgery to
to discuss
discuss dietary
dietary options
options that
willsee
helpdietitian
you recover. that
will help you recover.
will help you recover.
PATIENT INFORMATION | 6
PATIENT INFORMATION
PATIENT | 14 | 6
INFORMATION
AdminKit_Ascot_F.indd 6 12/05/14 2:22 PM
:22 PMPATIENT information
Fitnessfor
Fitness
Fitness forwork
for work
work AFTERYOU
AFTER YOUGET
GETHOME
HOME
Whenyou
When youcan
you canreturn
can returnto
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to workdepends
work dependson
depends onthe
on thetype
the typeof
type ofwork
of workthat
work thatyou
that you
you Dependingon
Depending
Depending onthe
on theoperation/procedure
the operation/procedureyou
operation/procedure youhad,
you had,you
had, youmay
you may
may
When
doand
do andthe
and thetype
the typeof
type ofsurgery
of surgeryyou’ve
surgery you’vehad.
you’ve had.Ask
had. Askyour
Ask yoursurgeon
your surgeonbefore
surgeon before
before experiencecertain
experience
experience certainsensations
certain sensationsthat
sensations thatinclude
that includepain,
include pain,nausea,
pain, nausea,sore
nausea, sorethroat,
sore throat,
throat,
do
youleave
you leavehospital
leave hospitalabout
hospital aboutwhen
about whenyou
when youmight
you mightbe
might befit
be fitfor
fit forwork.
for work.You
work. Youwill
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be musclepain,
muscle
muscle pain,or
pain, oraaareduced
or reducedability
reduced abilityto
ability toconcentrate.
to concentrate.These
concentrate. Theseare
These areoften
are oftento
often to
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you
givenaaamedical
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medical certificateifififneeded.
certificate needed.
needed. beexpected,
be
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and usuallynothing
usually nothingto
nothing toworry
to worryabout.
worry about.
about.
given
However,ifififyou
However,
However, youexperience
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experience anyserious
any seriousproblems,
serious problems,or
problems, oryou
or youbecome
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become
Dischargesummary
Discharge
Discharge summary
summary severely unwell
severely unwell following
following discharge
discharge for
for example
example feverish,
feverish,
Whenyou
When
When youleave
you leavehospital
leave hospitalyou
hospital youwill
you willbe
will begiven
be given dischargesummary.
givenaaadischarge
discharge summary.
summary. increasingpain
increasing
increasing painor
pain orbleeding:
or bleeding:
bleeding:
Thisincludes
This
This includesinformation
includes informationabout
information aboutyour
about yourpresenting
your presentingproblem,
presenting problem,your
problem, your
your
operation/procedure
operation/procedure and
and any
any follow-up
follow-up required.
required. Your
Your
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family doctor
doctor Call111
Call
Call 111and
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take anambulance
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alsoreceives
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the summary.IfIfIfyou
summary. youneed
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need tovisit
to visityour
visit yourfamily
your family
family ORifififthe
OR
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the problemseems
problem seemsless
seems lessserious:
less serious:
serious:
doctoror
doctor
doctor oran
or anafter-hours
an after-hoursdoctor,
after-hours doctor,please
doctor, pleaseremember
please rememberto
remember totake
to takethis
take this
this
dischargesummary
discharge
discharge summarywith
summary withyou.
with you.
you. Call
CCall
Call
yoursurgeon
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all your surgeon(refer
surgeon (referto
(refer tothe
to thedischarge
the dischargesummary
discharge summaryfor
summary fortheir
for their
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phonenumber).
phone
phone number).IfIfIfhe
number). heor
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or sheisn’t
she isn’tavailable,
isn’t available,please
available, pleasecontact
please contact
contact
Dischargetime
Discharge
Discharge time
time yourfamily
your
your familydoctor
family doctoror
doctor orvisit
or visityour
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local Accident&&&Medical
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Therecommended
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The recommendeddischarge
recommended dischargetime
discharge time 10am.Discharge
timeisisis10am.
10am. Dischargeafter
Discharge afterthis
after thistime
this time
time
mayincur
may
may incuradditional
incur additionalcharges.
additional charges.IfIfIfyou
charges. youhave
you havetrouble
have troubleorganising
trouble organisingfor
organising foryour
for your
your Follow-upcheck
Follow-up
Follow-up check
check
discharge,please
discharge,
discharge, pleasediscuss
please discussthis
discuss thiswith
this withyour
with yournurse.
your nurse.
nurse. Youmay
You
You maybe
may beadvised
be advisedto
advised togo
to goto
go toyour
to yourfamily
your familydoctor
family doctorfor
doctor foraaafollow-up
for follow-up
follow-up
check
check one
one week
week after
after discharge,
discharge, or
or to
to visit
visit your
your surgeon’s
surgeon’s
check one week after discharge, or to visit your surgeon’s clinic. clinic.
clinic.
Athome
At
At home
home Yoursurgeon
Your
Your surgeonwill
surgeon willlet
will letyou
let youknow
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know howto
how tomake
to makethis
make thisappointment.
this appointment.This
appointment. This
This
IfIfIfyou
youhave
you havehad
have hadaaageneral
had generalanaesthetic,
general anaesthetic,we
anaesthetic, westrongly
we stronglyadvise
strongly advisethat
advise that
that allowsyour
allows
allows yoursurgeon
your surgeonto
surgeon tocheck
to checkyour
check yourprogress,
your progress,provide
progress, provideyou
provide youwith
you withany
with any
any
someonestays
someone
someone stayswith
stays withyou
with youovernight.
you overnight.IfIfIfthis
overnight. thisisn’t
this isn’tpossible,
isn’t possible,please
possible, please
please testresults
test
test resultsand
results andgive
and giveyou
give youthe
you thechance
the chanceto
chance toask
to askany
ask anyremaining
any remainingquestions.
remaining questions.
questions.
letyour
let
let yoursurgeon
your surgeonor
surgeon orour
or ourCustomer
our CustomerSupport
Customer Supportteam
Support teamknow
team knowprior
know priorto
prior to
to
admission.
admission.
admission. Painmanagement
Pain
Pain management
management
Withregular
With
With regularpain
regular painrelief
pain reliefyou
relief youshould
you shouldbe
should beable
be ableto
able torest
to restcomfortably
rest comfortably
comfortably
Travelhome
Travel
Travel home
home andcarry
and
and carryout
carry outactivities
out activitieslike
activities likewalking,
like walking,showering
walking, showeringand
showering andphysiotherapy
and physiotherapy
physiotherapy
Toensure
To
To ensureyour
ensure yoursafety,
your safety,there
safety, thereisisisstrictly
there strictlyno
strictly nodriving
no drivingwithin
driving within24
within 24hours
24 hours
hours exercises.IfIfIfyou
exercises.
exercises. youfind
you findthat
find thatthe
that themedications
the medicationsprescribed
medications prescribedby
prescribed byyour
by your
your
ofhaving
of
of havingaaageneral
having generalanaesthetic.
general anaesthetic.Therefore
anaesthetic. Thereforeyou
Therefore youprobably
you probablywon’t
probably won’tbe
won’t be
be surgeonaren’t
surgeon
surgeon aren’tenough
aren’t enoughto
enough tomanage
to manageyour
manage yourpain,
your pain,please
pain, pleasecontact
please contactyour
contact your
your
permittedto
permitted
permitted todrive
to driveafter
drive afteryour
after yoursurgery.
your surgery.Please
surgery. Pleasemake
Please makesure
make sureyou
sure youhave
you have
have familydoctor
family
family doctoror
doctor orsurgeon.
or surgeon.
surgeon.
arrangedaaaway
arranged
arranged wayto
way totravel
to travelhome
travel homesafely.
home safely.
safely.
Rest
Rest
Rest
Feelingtired,
Feeling
Feeling tired,uncomfortable
tired, uncomfortableand
uncomfortable andvulnerable
and vulnerablewhen
vulnerable whenyou
when youfirst
you firstgo
first gohome
go home
home
aftersurgery
after
after surgeryisisisvery
surgery verynormal.
very normal.Plan
normal. Planto
Plan tohave
to havesome
have somerest
some resttime
rest timein
time inyour
in yourbed,
your bed,
bed,
andlet
and
and letfamily
let familyand
family andfriends
and friendsknow
friends knownot
know notto
not todisturb
to disturbyou
disturb youfor
you forthe
for thefirst
the firstday
first dayor
day or
or
Discharge checklist so---unless
so
so unlessthey’re
unless they’rehelping
they’re helpingyou
helping youwith
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with mealsand
meals andother
and otheractivities.
other activities.
activities.
Beforeyou
Before
Before youleave
you leavehospital,
leave hospital,it’s
hospital, it’simportant
it’s importantthat
important thatyou
that you
you
understandand/or
understand and/orhave
and/or havewith
have withyou
with youthe
you thefollowing
the following
following Lookingafter
Looking
Looking afteryour
after youroperation
your operationsite
operation site(wound)
site (wound)
(wound)
understand
items:
items:
items: Allwounds
All
All woundsgo
wounds gothrough
go throughseveral
through severalstages
several stagesof
stages ofhealing,
of healing,and
healing, andyou
and youwill
you willbe
will beable
be able
able
tosee
to
to seethese
see thesechanges.
these changes.ItItItisisisnormal
changes. normalto
normal tofeel:
to feel:
feel:
Dischargesummary
Discharge
Discharge summaryfrom
summary fromyour
from yoursurgeon
your surgeon
surgeon Tingling,numbness
numbnessand anditching
itchingsensations
sensations
Tingling,
Tingling, numbness and itching sensations
Instructionsfor
Instructions
Instructions
Instructions forgoing
for goinghome
going homefrom
home fromyour
from your
your AA firm
firm lump
lump under
under the
the scar
scar as
as
A firm lump under the scar as new tissue
A new
new tissueforms
tissue forms(this
forms (thiscan
(this cantake
can takesix
take six
six
surgeon
surgeon
surgeon monthsor
months
months orlonger
or longerto
longer toresolve)
to resolve)
resolve)
Slightpulling
Slight
Slight pullingaround
pulling aroundthe
around thestitches
the stitchesor
stitches orclips
or clipsas
clips asthe
as thewound
the woundheals
wound heals
heals
Anymedications
Any
Any
Any medicationsor
medications orprescriptions
or prescriptionsto
prescriptions to
to
havefilled
have
have filled
filled Werecommend
We
We recommendthat
recommend thatyou
that youshower
you showerrather
shower ratherthan
rather thanbath,
than bath,unless
bath, unlessyour
unless your
your
surgeonor
surgeon
surgeon ornurse
or nurseadvise
nurse adviseotherwise.
advise otherwise.
otherwise.
Yourown
Your
Your
Your ownmedications
own medicationsthat
medications thatyou
that youbrought
you brought
brought IfIfIfyour
yourwound
your woundbecomes
wound becomespainful,
becomes painful,red
painful, redor
red orswollen,
or swollen,starts
swollen, startsto
starts toooze
to ooze
ooze
withyou
with
with youto
you tohospital
to hospital
hospital pus/bloodor
pus/blood orclear
or clearfluid,
clear fluid,or
fluid, oryou
or youget
you getaaafever,
get fever,consult
fever, consultyour
consult yourfamily
your family
family
pus/blood
Personalbelongings
Personal
Personal belongingse.g.
belongings e.g.your
e.g. yourmobile
your mobilephone
mobile phone
phone doctor or surgeon straight away in case you have developed aaa
doctor
doctor or
or surgeon
surgeon straight
straight away
away in
in case
case you
you have
have developed
developed
Personal woundinfection.
wound infection.
infection.
charger,your
charger,
charger, yourown
your ownpillows
own pillowsand
pillows andany
and anyother
any other
other wound
itemsyou
items
items youbrought
you broughtwith
brought withyou,
with you,such
you, suchas
such asletters
as letters
letters IfIfIfyou
youhave
you haveclips,
have clips,staples
clips, staplesor
staples ornon-dissolving
or non-dissolvingstitches
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in yourwound
your wound
wound
orreports,
or
or reports,X-rays,
reports, X-rays,or
X-rays, oryour
or yourPrescription
your Prescription
Prescription whenyou
when
when yougo
you gohome,
go home,these
home, theseusually
these usuallyneed
usually needto
need tobe
to beremoved
be removedby
removed byyour
by your
your
SubsidyCard
Subsidy
Subsidy Card
Card surgeon/familydoctor
surgeon/family
surgeon/family doctoror
doctor oras
or asan
as anoutpatient
an outpatient10-14
outpatient 10-14days
10-14 daysafter
days afteryour
after yourop-
your op-
op-
eration.Dissolvable
eration.
operation.
operation.
eration. Dissolvable
Dissolvable
Dissolvable
Dissolvable stitches
stitches
stitches
stitches areare
are
stitches
are used
used
are
used under
under
used
used
underunder
under thethe
the
the skin
skin
the
skinskin
skinand
and
and these
these
and
and these
these
these
Anysupplies
Any
Any
Any suppliesor
supplies oraids
or aidsneeded
aids neededfor
needed foryour
for yourcare
your care
care cantake
can
can takesome
take somemonths
some monthsto
months todissolve
to dissolvecompletely.
dissolve completely.
completely.
athome
at
at home
home
Yourbowels
Your
Your bowels
bowels
Whenyou’re
When
When you’reready,
you’re ready,let
ready, letyour
let yournurse
your nurseor
nurse orthe
or thecharge
the charge
charge
nurseknow
nurse knowthat
know thatyou
that youare
you areready
are readyto
ready toleave.
to leave.
leave. Changesin
Changes
Changes indiet,
in diet,activity
diet, activityand
activity andmedications
and medicationscan
medications canlead
can leadto
lead toirregular
to irregular
irregular
nurse
bowelhabits,
bowel
bowel habits,but
habits, butthis
but thisusually
this usuallygoes
usually goesback
goes backto
back tonormal
to normalwith
normal withtime.
with time.AAA
time.
well-balanceddiet,
well-balanced
well-balanced diet,including
diet, includingplenty
including plentyof
plenty offluid
of fluidand
fluid andexercise
and exerciseisisisbeneficial.
exercise beneficial.
beneficial.
15PATIENT
7 || 15 PATIENT
||| PATIENT
PATIENT
PATIENT INFORMATION
INFORMATION
INFORMATION
INFORMATION
INFORMATION
AdminKit_Ascot_F.indd 77
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PM AdmPATIENT information
PATIENT information
Activity
Activity
Activity
Activity ADDITIONALINFORMATION
INFORMATION
INFORMATION
ADDITIONAL
ADDITIONAL
IfIfIfIfyouyouhave
you
you havebeen
have
have beengiven
been
been givenspecific
given
given specificinstructions
specific
specific instructionsabout
instructions
instructions aboutactivity
about
about activityfrom
activity
activity fromyour
from
from
from your
your
your
your FOR DAY
FOR DAY
FOR ONLY
DAY ONLY ADMISSION
ONLY ADMISSION
ADMISSION
surgeon
surgeon
surgeon or
or
or physiotherapist
physiotherapist
physiotherapist please
please
please follow
follow
follow
surgeon or physiotherapist please follow these closely to help your these
these
these closely
closely
closely toto
to
to help
help
help
help your
your
your
your AscotHospital
Ascot
Ascot Hospitalprovides
Hospital
Hospital providesshort-stay,
provides
provides short-stay,day
short-stay,
short-stay, dayadmission
day
day admissionfacilities:
admission
admission
admission facilities:
facilities:
facilities:
facilities:
Ascot
recovery.Otherwise,
recovery.
recovery.
recovery. Otherwise,simply
Otherwise,
Otherwise, simplyincrease
simply
simply increasethe
increase
increase theamount
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amount
amount ofexercise
of
of exerciseyou
exercise
exercise
exercise youdo
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you
you do
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gradually.
gradually.
gradually.For
gradually. For
For example
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Forexample
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Immediately
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After your return from the recovery room, you will
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Many people find it easier to use a dining
dining room chair to sit in minimum
minimum
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one
ofone hour
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onehour
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in
inoneone
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Many people
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ratherthan thangetting
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on
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youroperation
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and your
your
and your
your recovery
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recovery
yourrecovery requirements.
requirements.
requirements.
recoveryrequirements.
requirements.
rather
rather
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than getting
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up from
from low chair, especially you
you have
have had
had
hip,abdominal
hip,
abdominal
abdominal
abdominal abdominal
abdominal orback
or
or
or back
or back
back
or
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back surgery.
surgery.
surgery.
surgery.surgery. Goinghome
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home
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IfIfIfIfaaaacertain
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movement hurts,avoid
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avoid
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possible
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PATIENT
PATIENT
PATIENT INFORMATION
PATIENT
PATIENT INFORMATION
INFORMATION
INFORMATION
PATIENT INFORMATION
INFORMATION 16|| 88
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