Master Policy Number: TIC-03-AAA-101-18-01 Underwritten by - About Us | Tune Protect
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Master Policy Number: TIC-03-AAA-101-18-01 Underwritten by
Endorsement COVID-19 Extension Please note that this Endorsement shall attach to and form part of the Policy Wording for policies purchased from 24th September 2020. Definition: COVID-19 Refers to an infectious disease caused by severe acute respiratory syndrome corona virus 2 (SARS-Cov-2), exclude any mutation or variation of SARS-CoV-2 All terms defined and references construed in the Policy shall have the same meaning and construction in this Endorsement. As part of this Endorsement, the following clause have been added in the Policy Wording: Section 2 (a): Accident al and Sickness Medical Reimbursement Conditions applicable to Section 2 (a): 1. Prior to and during the Trip, the Insured Person must adhere to any travel restrictions or regulations implemented by both country of departure and Country of Arrival. 2. For the Insured Person who is confirmed infected by COVID-19 during the test conducted at the Country of Arrival airport, We will only pay if You have conducted a Polymerase Chain Reaction (PCR) test prior to departure of Your Trip. We will cover the compulsory government approved hospitalisation or quarantine and the medical treatment if the Insured Person has been diagnosed with COVID-19 up to a maximum of fourteen (14) days at a maximum rate of USD 100 per day inclusive of applicable taxes. Home quarantine or self-isolation is not covered. 3. USD 20,000 sublimit applies for any claim related to COVID-19 under this Section. Section 2 (c): Hospital Allowance Conditions applicable to Section 2 (c): 1. You are hospitalised after being tested positive for COVID-19 as declared by order of the relevant government authorities or a recognized public health authority of the Country of Arrival. Section 2 (d): Compassionate visit due to Hospitalisation / Death of Insured Person Conditions applicable to Section 2 (d) 1. You are hospitalised after being tested positive of COVID-19 as declared by order of the relevant government authorities or a recognized public health authority of the Country of Arrival. Section 4 (e): Travel Cancellation / Curtailment Conditions applicable to Section 4 (e): 1. This section is applicable for Travel Cancellation benefit only and there is no extension for Travel Curtailment. 2. The Insured Person is diagnosed with COVID-19 fourteen (14) days or less prior to the traveling date resulting in the need to cancel the planned Trip. 3. The Insured Person is advised by a registered doctor to be on compulsory quarantine and the planned Trip is within the quarantine period resulting in the need to cancel the planned Trip 4. The government of the Country of Departure or Country of Arrival advices against the travel, provided this Policy was issued prior to the official government announcement of a travel ban. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
The claimant must provide us with the official Government memorandum advising against travel to their intended destination. 5. 50% sublimit applies for any claim related to Covid-19 under this Section. Except as provided above, all other terms and conditions of the Policy shall remain unchanged and continue to be binding on the Policyholder. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Tune Protect Travel - Air Arabia INTRODUCTION This Policy Wording applies in accordance to the plan You have purchased. It contains details of the coverage, conditions, restrictions and exclusions and shall form the basis on the Policy. Please read the Policy Wording carefully to understand the coverage and applicable sections based on the plan purchased to ensure that the same suits Your requirements and needs best. 1. Your travel insurance Policy 1.1. This travel insurance provides coverage for specified events that occur during and in connection with Your Trip. 1.2. If You have purchased a Return Trip Policy, You are covered up to a maximum of ninety (90) days (the start and end dates are set out in Your Travel Insurance Certificate). All Trips must begin and end in the Country of Issuance. 1.3 If You have purchased a Single Trip Policy, the coverage will cease after three (3) days following the start date mentioned on Your Travel Insurance Certificate. 1.4 24-hour Emergency Medical Assistance - Please let Us know immediately about any serious Illness or injury that happens abroad where You have to go to hospital or You may have to return Home early or extend Your stay due to such incident. If You are unable to inform Us immediately because the condition is life, limb, sight or organ threatening, You should contact Us as soon as You are able to. You must also tell Us if Your medical expenses exceed US$250. If You are claiming for a minor Illness or injury, You should, where possible, pay the costs and claim for reimbursement of the money from Us when You return. You can call our 24-hours a day, 365 days a year or email Us as below: - Middle East: +97143619210 Indian Subcontinent: +911244688488 Europe / North Africa: +441786310605 Email: hello.airarabia@tuneprotect.com 1.5 Repatriation - If our medical advisers believe that it would be in Your medical interest to bring You back to Your Home or to a hospital in Your Home country, You will normally be transferred by a regular airline or road ambulance. Where medically necessary in very serious or urgent cases, We will use an air ambulance. We will consult the treating doctor and our medical advisers first. If You need to go Home early, the treating doctor must provide a certificate confirming that You are fit to travel. Without this certificate, the airlines can refuse to carry any sick or injured person. 2. Premiums and Payments 2.1 Once premiums are paid, this Policy cannot be cancelled and premiums paid are not refundable. 2.2. The premiums are as shown on Your travel itinerary. 2.3 Confirmation of payment - We will contact hospitals or doctors abroad and provide a guarantee to pay their fees, provided Your claim falls within the scope and coverage of this Policy. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
3. Law 3.1 This contract will be governed by the law and regulations of the Country of Issuance as stated in the Travel Insurance Certificate. 3.2 The Company issuing the insurance Policy may vary from one country to another country. For full details of the issuing insurance Company please refer to Your insurance certificate. 4. Contact Us 4.1 For Claims and Enquiries, We are happy to assist You at: Middle East Indian Subcontinent Europe / North Africa Tune Protect Commercial Asia Medical Assistance Pvt Ltd AMA Assistance GmbH Brokerage LLC C/o Privat Hospital 4th Floor , C/o Regus Vienna Le Palais Blue Bay Tower DLF city II, MG Road Gurgaon Herrengasse 1-3, 2nd floor Level 8, No. 807, Haryana India 122002 1010 Wien, Austria Business Bay Dubai P.O. Box: 124177 Telephone: +9714203920 Telephone: +911244688488 Telephone: +441786310605 Email: hello.airarabia@tuneprotect.com Company: Takaful International Co. BSC P.O. Box: 3230 – Manama Kingdom of Bahrain 4.2 You can contact Us at any time for assistance. Please provide Us all relevant information and our experienced co-ordinators will assist You accordingly. Please make sure You have details of Your Policy before You contact Us to ensure that We can assist You effectively. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
GENERAL INFORMATION 1 Contract of Travel Insurance This Policy Terms and Conditions together with the Travel Insurance Certificate forms the basis of Your contract of insurance. It contains certain conditions and exclusions in each section and general conditions and exclusions applying to all the sections. You must meet these conditions or We may not accept Your claim. The Policy, once purchased, cannot be cancelled and there shall be no refund applicable. 2 Eligible Persons All passengers of Air Arabia aged from 2 to 75 years at the time of booking an Air Arabia flight and the applicable premiums had been fully paid. 3 Health Your insurance contains conditions that related to Your health and the health of other related persons who may not be traveling with You but whose medical information may be of importance to Us. We also do not cover medical problems that You or Your related persons have or had before the commencement of this coverage. 4 Rejection of Claim If a Theft resulting in claim occurs as a result of Your carelessness, We may not pay Your claim. 5 Excess There are sections of this insurance where You are required to pay the first part of any claim (“Excess”). This Excess amount is shown in the Travel Insurance Certificate under each applicable section. 6 No Liability/Restriction We are not liable to make any payment for any liability under any Benefit Section of this Policy or make any payment under any extension for any loss or claim arising in, or where You or any of Your beneficiary under the Policy is a citizen or instrumentality of the government of, any country(ies) against which any laws and/or regulations governing this Policy and/or Us, its parent Company or its ultimate controlling entity have established an embargo or other form of economic sanction which have the effect of prohibiting Us to provide insurance coverage transacting business with or otherwise offering economic benefits to You or any other beneficiary under the Policy. It is further understood and agreed that no benefits of payments will be made to any beneficiary (ies) who is or are declared unable to receive economic benefits under the laws and/or regulations governing this Policy and/or Us. 7. More information? If You have any questions about this Policy or You would like more information, please email Us at hello.airarabia@tuneprotect.com. We are committed to respond to Your enquiry as soon as possible. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
8. Data Disclosure By executing this application or by entering into this contract of Insurance, the Insured Person consents to the Company processing data relating to the Insured Person for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Insured Person. The Insured Person consents to the Company making such information available to authorised third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Insured Person’s country of domicile. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Tune Protect Travel - Air Arabia Policy Terms & Conditions This insurance plan is offered exclusively to individuals who purchase flights (hereinafter referred to as the “Insured Persons, You, Your”) from Air Arabia via www.airarabia.com Schedule of Benefits Coverage is afforded as follows: Platinum Gold Benefits Limits (USD) (USD) Section 1: Personal Accident Benefit 1 (a) Accidental Death and Permanent Disablement USD 20,000 USD 20,000 Section 2: Medical Benefits Accidental and Sickness Medical 2 (a) Up to USD 50,000 Up to USD 50,000 Reimbursement 2 (b) Follow up Treatment in Home Country Up to USD 3,000 Up to USD 3,000 2 (c) Hospital Allowance USD 300 (50/Day) USD 300 (50/Day) Compassionate visit due to Hospitalisation / 2 (d) Up to USD 300 Up to USD 300 Death of Insured Person Section 3: Evacuation and Repatriation Benefits USD 20,000 USD 20,000 3 (a) Emergency Medical Evacuation (Subject to Medical (Subject to Medical 3 (b) Repatriation of Mortal Remains Reimbursement Benefit Limit) Reimbursement Benefit Limit) Section 4: Travel Inconvenience Benefits 4 (a) Loss of Travel Documents Up to USD 300 4 (b) Loss of Personal Money Up to USD 300 Up to USD 200 4 (c) Travel Delay N/A (USD 50 / 4 Hours) Up to USD 200 4 (d) Missed Departure (Public Transport) (USD 50 every 6 Hours) 4 (e) Travel Cancellation / Curtailment Up to USD 3,000 Section 5: Baggage Benefits Up to USD 200 5 (a) Baggage Delay (USD 50 / 6 Hours) Up to USD 1,000 N/A Loss or Damage of Baggage and Personal 5 (b) (Any One Item USD 100) Effects (Valuable Item USD 300) Section 6: Other Travel Related Benefits 6 (a) Home Away Protection Up to USD 1,000 N/A 6 (b) Mugging Up to USD 100 Section 7: 24/7 Emergency Assistance Included Included 5% Excess is applicable for all sections except section 2 (a). Free coverage is afforded for one (1) accompanying named Infant per Insured Person for Sections 1A, 2A, 3A & 3B. Benefits applicable are ten percent (10%) of the Limits. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Tune Protect Travel - Air Arabia Whereas the Insured Person has applied for the insurance hereinafter contained and has paid the premium as consideration for such insurance and a copy of the Tune Protect Travel - Air Arabia Certificate of Insurance has been issued, the Insurers agree to insure individuals who purchase flight(s) (hereinafter referred to as the “Insured Person”) from Air Arabia PJSC., (hereinafter referred to as “Air Arabia”) against loss covered by this Master Policy (hereinafter referred to as the “Policy”) as set out herein and subject always to the exclusions, provisions and terms contained in the Policy. Definitions and Interpretation Wherever the following words or phrases appear in this Policy, they will always have the meanings shown under them. Accident / means a sudden and resume upon Your Accidental unforeseen event caused check-out at immigration by something external upon returning to an Air and visible, which results Arabia’s Countries of in physical bodily injury, Destination, provided leading to total and the period is still within permanent loss of sight, the Policy period stated total and permanent loss on Your Travel Insurance of use of a limb or Certificate permanent disablement or death, within a year of c) Travel Inconvenience the incident. Benefits coverage is limited only to Air Arabia Air Ticket refers to any air ticket(s) flights or, as may be (also known issued in Your name by arranged by Air Arabia, as seats Air Arabia for a journey within the Air Arabia’s purchased as mentioned in the Countries of under Air itinerary (the electronic Destination. Arabia’s e- acknowledgement ticketing generated upon an Business refers to any person who system) internet purchase) Associate works at Your place of business and who, if You Area of a) Coverage is limited to were both away from Coverage that within the work at the same time geographical limits of Air for one or more days, Arabia’s Countries of would prevent the Destination. effective continuation of that business. b) If You depart on any Public Transport to Certificate of means a certificate travel outside Air Insurance which is issued by Us to Arabia’s Countries of You after payment of the Destination, insurance applicable premium has coverage will suspend been made and received upon Your check-in for by Us. that out-bound flight, however, coverage will Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Chartered means air conveyance should not exceed the Flights organized by the travel usual level of charges for agent for travel on similar treatment, regular and published supplies or medical routes for a period of 1 services in the locality month or more and is where the expense is licensed by the incurred; and should not government authority include charges that having jurisdiction for would not have been scheduled make if no insurance was transportation of procured. individuals who travel as fare paying passengers. Departure refer to the airport Point where Your journey from Common refer to any registered Your Home country to Carrier operator, who is licensed Your destination begins with the local and where the final part government and of Your journey back to provides regular Your Home country scheduled begins. transportation services for individuals who travel Epidemic means a sudden severe as fare paying outbreak of disease that passengers in vehicles as spreads rapidly and listed below: airport affects, within a very limousine, bus, coach, short period, an taxi, ferry, hovercraft, inordinately large hydrofoil, ship, train, number of people within tram or underground a geographical region. train. For example, SARS/ Swine Flu (H1N1) / Bird Countries of means all countries of Flu. Destination destination serviced by Air Arabia. Excess means the deduction We will make from the Country of refers to country where amount otherwise Arrival the Insured Person’s payable under this Policy Scheduled Flight is for each Insured Person, destined to depart to. for each section, for each claim incident. Country of Refers to the country Issuance where Your first Family refers to two adults aged outbound Air Arabia 75 and below and up to flight will begin within four of their children the Geographical Areas (including foster children) aged 18 and Customary means an expense which under when the Charges is charged for medical / appropriate premium hospital treatment, has been paid. All supplies or services persons must reside at medically necessary to the same address and be treat the Insured travelling together. All Person’s condition; it Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
ages referred to are at Air Arabia’s Countries of the date of travel. Destination. Infant refers to a child, who is Home means Your usual place between the ages of of residence in Bahrain. fourteen (14) days to two (2) years at the first Incoming refers to Air Arabia flight departure date of the Connecting taken by the Insured Schedule Flight. The Flight Person from first point of covered Infant receives departure and had coverage under Sections purchased Tune Protect 1A, 2A, 3A & 3B. Benefits Travel - Air Arabia. applicable are ten Onward refer to Schedule flight percent (10%) of the Connecting by any license airline Limits. Flight booked by the Insured First refers to the date of Person for their onward Departure departure shown on journey after Date Insured Flight Schedule. disembarking from the Incoming Connecting Geographical means: - Flight Areas a) coverage is limited to Pandemic means an outbreak of within the geographical infectious disease, which limits of Air Arabia’s meets the following Countries of criteria set by World Destination. Health Organisation (WHO, that spreads b) If You depart using any through population Public Transport to across a large region or travel outside Air Arabia’ worldwide. Countries of Destination, insurance (i) Emergence of a coverage will suspend as disease new to a soon as You check- out population. from the Countries of (ii) Agents infect Destination. However, humans, causing serious the coverage will resume Illness. as soon as You check into (iii) Agents spread easily the immigration point of and sustainably among the Countries of humans. Destination provided the period is still within Partner refers to a person whom the Policy period stated You have lived with for 6 on Your Travel Insurance months or more, unless certificate. accepted by Us in writing, who is either c) Travel Inconvenience Your spouse, common benefits coverage is law spouse, civil Partner, limited only to Air Arabia boyfriend or girlfriend. or, as may be arranged by Air Arabia, within the Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Permanent means a disability which period preceding the Total prevents You from Policy effective date. Disability working in any and every job and which persists Public using rail, bus, coach, continuously for at least Transport scheduled aircraft or 12 months from the date ferry services to join the of occurrence. And, at booked holiday. the end of those 12 Relative means husband, wife, months, is in our medical Partner, grandparent, advisor’s opinion, such grandchild, parent, conditions are not going parent-in-law, brother, to improve. sister, son, daughter, Personal means each of Your fiancé or fiancée. Belongings suitcases, trunks and Resident refers to a person who and Baggage similar containers has their main Home in (including their contents) Bahrain and has not and articles worn or spent more than six (6) carried by You (including consecutive months Your Valuables). abroad during the year Policy means this document before the Policy was and Policy Schedule issued. Physician A legally licensed Return Trip this gives You coverage practitioner acting to travel to places within within the scope of his the Geographical Areas license practicing provided that You medicine, and concerned purchased a return Air with maintaining or Arabia flight ticket up to restoring human health ninety (90) days or the through the study, period of insurance diagnosis, and treatment shown in the Travel of disease and injury. Insurance Certificate The attending Physician Scheduled refers to commercial must not be: Flight flights scheduled by Air Arabia, it being always (a) You and/or understood that Air (b) Your Relative. Arabia has at all times Pre-existing refers to a condition for the requisite and valid Medical which medical care, licenses or similar Condition treatment, or advice was authorisations for recommended by or scheduled air received from a transportation and Physician within a two landing rights for fare (2) year period preceding paying passengers as the Policy effective date, issued by the relevant or a condition for which authorities in the hospitalization or country in which it surgery was required operates, and that in within a five (5) year accordance with such authorisation, maintain Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
and publish schedules of the geographical area and tariffs for passenger starting at the time that service between named You leave Your address airports. Furthermore, in the Country of Scheduled Flights shall Issuance or from the comply with the ABC start date shown on Your World Airways Guide. Travel Insurance Certificate, whichever is In addition, Departure later. The end of Your Times, transfers and Trip is defined as the destination points shall date that You return to be established by the Country of Issuance reference to the Insured or at the end of the Person’s Scheduled period shown on Your Flight ticket. Travel Insurance Certificate, whichever is Sickness / means any noticeable earlier. Coverage for Trip Illness change in the physical Cancellation benefit health of an Insured starts twenty-four (24) Person that requires the hours following the time care of a Physician acting that You pay the within the scope of his insurance premium. license to treat the Sickness for which the Note: traveling in Excess claim is made, and the of the Trip limits will nature of the Illness is invalidate the whole not excluded from this Policy. present Policy. Single Trip this gives You coverage Special Note: to travel to places within Irrespective of how long the Geographical Areas You buy cover for, it ends provided that You when You return to Your purchased a one-way Air Country of Issuance Arabia flight ticket. The Third Party refers to a third-party Single Trip insurance will Assistance / company appointed by expire three (3) days TPA Tune Protect to following administer Emergency disembarkation of the Assistance, Claims, Air Arabia flight from Customer Service and Your Country of any other related Issuance or the date of assistance. return to Your Country of Issuance, whichever is Valuables means photographic, earlier. audio, video and electrical equipment of Travelling refers to any person that any kind (including CDs, Companion has booked to travel with MDs, DVDs video and You on Your Trip. audio tapes), telescopes Trip refers to Your holiday or and binoculars, antiques, journey within countries jewelry, watches, leather goods, animal skins, silks, Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
precious stones, articles War means any War, whether made of or containing declared or not, or any gold, silver or platinum. Warlike activities, including use of military Professional refers to any sports force by any sovereign Sports engagement by You, nation to achieve where You could earn economic, geographic, income or remuneration nationalistic, political, by participation. racial, religious or other ends. Travel refers to passport, visa, Documents identification card or We, Us, Our refers to the Company as driving license which is stated in the Travel required during Your Trip Insurance Certificate You, Your, refers to each person Theft refers to permanent loss Insured insured and named in or damage of belongings Person the Travel Insurance where: Certificate attached to this document - there is physical purchased and have paid evidence of a break-in of the appropriate a premise. premium. - the belongings are taken without Your consent. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
SECTIONS OF INSURANCE SECTION 1 - PERSONAL ACCIDENT BENEFITS Exposure and Disappearance Extension When, by reason of an Accident covered by In the event of an Accident happening during this Policy, the Insured Person is unavoidably the Trip, if the Insured Person suffers bodily exposed to the elements and, as a result of injury which results in his death or such exposure, suffers death or disablement disablement, the Company will, subject to the for which benefit is otherwise payable exclusions, limitations, provisions and terms of hereunder, such death or disablement shall be the Policy, pay compensation as provided in covered under this Policy. the Table of Compensation below: - If the body of the Insured Person has not been found within one (1) year after disappearance, Table of Compensation sinking or wrecking of the conveyance in or on Percentage which the Insured Person was traveling at the time of the Accident, it will be presumed that Events of Amount the Insured Person suffered death resulting of Benefit from bodily injury caused by an Accident at the 1 Accidental Death 100% time of such disappearance, sinking or 2 Total and irrecoverable wrecking, and the Company shall forthwith pay loss of sight of an eye or 100% the benefit under this Policy provided the both eyes person or persons to whom such benefit is paid to shall give an undertaking to refund such sum 3 Permanent loss of use of to the Company if the Insured Person is 100% one or both limbs subsequently found to be alive. 4 Total and irrecoverable loss of sight of one eye SECTION 2 – MEDICAL BENEFITS 100% and loss of use of one limb SECTION 2 (A) – ACCIDENTAL AND SICKNESS MEDICAL REIMBURSEMENT 5 Permanent Total Disablement, other than 100% The Company will indemnify the Insured loss of sight or limb Person up to the maximum limit for Medical Reimbursement as specified in the Schedule of Provided that: - Benefits subject to an Excess of USD Fifty (USD50.00) only per claim for Medical (1) such death or disablement occurs within Expenses subject to: one hundred and eighty (180) calendar days immediately after the date of (a) initial treatment for an Accident or Accident causing such death or Sickness/Illness received during the Trip; disablement; and (b) all expenses must be incurred within thirty (2) the maximum compensation for which the (30) days after the expiry date of the Company shall be liable in respect of one respective Tune Protect Travel Assurance Insured Person is 100% of the Amount of Certificate of Insurance issued to the Benefit specified for Personal Accident Insured Person under this Policy. Benefits as detailed in the Insurance Coverage Plan. In the event of hospitalisation, You or treating Hospital must contact the Medical Emergency Assistance representative appointed by the Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Company within 24 hours of admission. The SECTION 2 (D) – COMPASSIONATE VISIT DUE Insured Person or treating hospital must TO HOSPITALISATION / DEATH OF INSURED receive an acknowledgement or approval in PERSON writing from the Emergency Assistance. In the event that the Insured Person is Emergency Assistance may grant advance hospitalised overseas for more than five (5) payment to the Hospital on a case to case days as a result of Accident or Sickness basis. sustained whilst on the Trip and his medical condition forbids evacuation, We will pay for SECTION 2 (B) – FOLLOW UP TREATMENT IN the reasonable travel fare (economy air travel HOME COUNTRY or first class rail travel) and hotel accommodation expenses necessarily incurred The maximum sum payable for Medical by one Relative or one friend to visit and stay Expenses for follow-up treatment incurred in with the Insured Person, as recommended by a Home Country must be within thirty (30) days Physician, up to the maximum limit as from the expiry date of the respective Tune specified for Compassionate Visit Due to Protect Travel - Air Arabia and not exceeding Hospitalisation in the Schedule of Benefits. six per centum (6%) of the limit as specified for Or; Medical Reimbursement in the Schedule of Benefits. The amount is a sub-limit of the In the event that the Insured Person suffers aggregate total payable Benefit Amount under from death whilst on the Trip, We will pay for the Schedule of Benefits for Medical the reasonable travel fare (economy air travel Reimbursement. or first class rail travel) and hotel accommodation expenses necessarily incurred Medical Expenses covered are charges for by one Relative or one friend to assist with the medical services and medical supplies which Insured Person’s repatriation and burial or are recommended by the attending Physician cremation at the location of death for the treatment of the injury which include the following:- This Policy will only pay for either one claim under Section 2 (D) (i) – Compassionate Visit (a) the services of a Physician; Due to Hospitalisation OR (ii) Compassionate (b) hospital confinement and use of operating Visit Due to Death of Insured Person but NOT room; BOTH. (c) anaesthetic (including administration), X- ray examinations or treatments, and Special Conditions Applicable to Section 2(A), laboratory tests; 2(B), 2(C), and 2(D) (d) drugs, medicines, and therapeutic services The Company is not liable to pay: - and supplies; (1) costs for medical care except that SECTION 2 (C) – HOSPITAL ALLOWANCE prescribed by a Physician or which is delivered by a recognised Hospital; If the Insured Person suffers from a disability (2) for any loss, which is directly or indirectly, during the Trip which requires admission as an in whole or in part, due to: - in-patient in a hospital overseas and such (a) Civil or Foreign War, whether declared admission is medically necessary, We will pay or not; for every day of admission at and up to the (b) The effect of drugs, medication or amount as specified for Hospital Allowance in treatment not prescribed by a the Schedule of Benefits and subject to the Physician; Medical Reimbursement limit specified in 2(A). (c) The influence of alcohol characterised by a blood alcohol level of the Insured Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
Person equal to or superior to that (f) cosmetic surgery, apart from fixed by the laws regulating the use of reconstructive surgery in consequence automobiles; of a covered Accident; (d) Suicide, attempt suicide or (g) follow-up non-medical treatment of intentionally self-inflicted injury; any kind resulting from an Accident or (e) The Insured Person’s participation in Sickness, psychoanalytical treatment, any competition involving the use of stays in rest Homes, physiotherapy motorised land, water or air vehicle; and detoxification; (f) The Insured Person’s participation in (h) ophthalmologic care, eye glasses, any Professional Sports; contact lenses, hearing aids, dental (g) The Insured Person riding or driving a care and dentures, unless they are the motorcycle or motor scooter with an direct consequence of an injury from a engine displacement over 123 cm3. covered Accident, which makes usage (h) The Insured Person flying whether as a medically necessary; fare-paying passenger or not, in or on (i) care provided by a chiropractor, an aircraft that does not belong to an osteopath, herbalist, acupuncturist or airline Company or which is not any other practitioner of alternative registered or licensed for the medicine; transportation of fare-paying (j) non-emergency medical check-ups; passengers on regular and published (k) vaccinations and their complications. scheduled routes; (i) The Insured Person’s active service in any of the armed forces of any nation; SECTION 3 – EVACUATION AND REPATRIATION BENEFITS (j) The participation or involvement of the Insured Person in a criminal act; SECTION 3(A) – EMERGENCY MEDICAL (k) The Insured Person’s practice or EVACUATION utilization, either as pilot or passenger, of a sailplane, hand glider, parasail, In the event that an Insured Person requires parachute, hot air balloon, and the evacuation in a medical emergency due to an like, or engaging in any aerial flight Accident or Sickness occurring during the Trip, other than that as previously Emergency Travel Assistance must be expressed. contacted immediately to approve the (l) taxes, fees and charges by the emergency evacuation and organize for an government of the Country of emergency medical transport to the nearest Destination. medical facility that is adequately equipped to treat Insured Person’s medical condition. The (3) the Company is not liable for expenses type of transportation will depend on the incurred: - availability and the gravity of Insured Person’s (a) for medical care incurred in Home condition. Country except as provided in the Medical Expenses described above; In the event that medical repatriation is (b) Pre-Existing conditions; necessary, Emergency Travel Assistance must (c) Pregnancy and its consequences and be contacted immediately to approve and its related medical treatments; organize Insured Person’s repatriation back to (d) mental or emotional disorder Insured Person’s home or habitual residence in (e) sexually transmitted diseases, AIDS, the Home country. Alternatively, Emergency HIV infections and AIDS related Travel Assistance will arrange for the infections; resumption of the Insured Person’s interrupted Trip as far as it is practical to do so, subject to the cost of repatriation and subject Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
to maximum limit as specified for Emergency of loss within 24 hours of the discovery of Medical Evacuation & Repatriation in the loss. Schedule of Benefits. Special Exclusion to Section 4(A) – Loss of SECTION 3(B) – REPATRIATION OF MORTAL Travel Documents REMAINS The Company shall not be liable for any taxes, In the event of death of the Insured Person due fees and charges by the government of the to an Accident or Sickness during the Trip, Country of Destination. Emergency Travel Assistance will organise the repatriation of his mortal remains back to his SECTION 4 (B) – LOSS OF PERSONAL MONEY habitual residence in the Home country subject to the maximum limit as specified for The Company will reimburse the Insured Repatriation of Mortal Remains in the Person up to the limit as specified for Loss of Schedule of Benefits. The process of burial, Personal Money in the Schedule of Benefits for embalming, casket and ceremonies are NOT actual loss of cash, bank or currency notes, covered in the repatriation coverage unless it travellers checks, postal or money orders is mandated by legislation or regulation. during the Trip provided that: - This Policy will only pay for EITHER ONE claim (a) the items are within the Insured Person’s under Section 3(A) - Emergency Medical control or custody at all times; and Evacuation OR Section 3(B) – Repatriation of (b) the items must not be left unattended; and Mortal Remains but NOT BOTH. (c) such loss is reported to the police having jurisdiction at the place of loss SECTION 4 – TRAVEL INCONVENIENCE immediately but in no case, be later than BENEFITS 24 hours after the incident. Any claim must be accompanied by written SECTION 4 (A) – LOSS OF TRAVEL DOCUMENTS documentation from the Police. In the event the Insured Person’s passports, Special Exclusion to Section 4(B) – Loss of travel tickets and other relevant Travel Personal Money Documents are lost as a result of robbery, burglary, Theft or natural disaster during the The Company shall not be liable for any loss of Trip, the Company will reimburse the Insured cash, bank or currency notes, traveller’s Person up to the limit as specified for Loss of cheques, postal or money orders kept in the Travel Documents in the Schedule of Benefits check-in baggage with a Common Carrier. for actual cost of obtaining replacement passports, travel tickets and other relevant SECTION 4(C) – TRAVEL DELAY Travel Documents lost as well as any reasonable travel expenses, communication In the event the Insured Person’s Scheduled expenses and hotel accommodation that are Flight is delayed for at least four (4) necessarily incurred to replace such lost consecutive hours from the original scheduled documents. time specified in the itinerary supplied to the Insured Person, and this delay is due to Provided always that:- inclement weather, equipment failure or (a) the Insured Person shall exercise industrial action by any employee of Air Arabia, reasonable care for the safety and the Company will pay the Insured Person USD supervision of the documents; and Fifty (USD50.00) only for the first four (4) (b) any loss of passport must be reported to consecutive hours of delay, followed by further the police having jurisdiction at the place sum of USD Fifty (USD50.00) for every four (4) consecutive hours of delay thereafter, up to Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
the maximum limit as specified for Travel Delay return journey, because public transportation in the Schedule of Benefits. services fail or the vehicle in which the Insured Person is travelling is involved in an Accident or The period of delay shall be calculated from the break down. original scheduled departure time of the Scheduled Flight until the commencement of Special Conditions applicable to Section 4(D) the first available alternative flight offered by Missed Departure (Public Transport) Air Arabia. A letter from Air Arabia or its handling agents confirming the duration and 1. The Insured Person must allow enough time reason of such delay shall suffice as proof for to arrive at his original Departure Point at or purposes of claim for this benefit. before the recommended time; Special Exclusions applicable to Section 4(C) – 2. The Insured Person must get confirmation of Travel Delay the reason for the delay and duration it lasts from the appropriate authority. The Company shall not be liable for any loss arising from:- Special Exclusions applicable to Section 4(D) (a) the failure of the Insured Person to check- Missed Departure (Public Transport) in according to the itinerary supplied to him/her. The Company shall not be liable for any claim (b) the failure of the Insured Person to obtain as a result of strike or industrial action that the written confirmation from Air Arabia or its Insured Person is aware of prior to the booking handling agents of the number of hours of his Trip. delayed and the reason for such delay. (c) strike or industrial action of This Policy will only pay for EITHER ONE claim companies/carrier involving other than Air under Section 4(C) – Travel Delay OR Section Arabia and already in existence on the date 4(D) – Missed Departure (Public Transport) the Trip is arranged. but NOT BOTH. (d) the late arrival of the Insured Person at an airport (except for late arrival caused by a SECTION 4(E) – TRAVEL CANCELLATION / strike or an industrial action). CURTAILMENT (e) Arising from cancellation or rescheduling of the Scheduled Flight unless due to TRAVEL CANCELLATION natural disaster or equipment failure. (f) any travel insurance purchased within four The Company shall reimburse the Insured (4) hours from the First Scheduled Person up to the maximum limit as specified Departure Time as stated in the Insured for Travel Cancellation in the Schedule of Person’s ticket or travel itinerary. Benefits for any unused and non-refundable portion of the Air Ticket if at the time of SECTION 4(D) – MISSED DEPARTURE (PUBLIC scheduled departure, the Insured Person is TRANSPORT) prevented from taking the Scheduled Flight during a Flight on the First Schedule Departure Date due to the occurrence of any one of the The Company will reimburse up to the overall following events:- limit shown in the Schedule of Benefit, for Customary Charges for necessary (a) Events in connection with an Insured accommodation, telephone calls, meals and Person’s immediate Family Member local public transportation incurred by the suffering from: - Insured Person cannot reach the original (i) death; or Departure Point at the recommended time of his Insured Journey on either the outward or Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
(ii) hospitalisation, which requires the Coverage under this section is effective only if presence of the Insured Person, coverage is incepted before the Insured which is not anticipated at the Person becomes aware of any circumstances purchase date of the Air Ticket which could lead to the disruption of the Trip. (b) Events in connection with: - Special Exclusions applicable to Section 4(G) – (i) hospitalisation of the Insured Person Travel Cancellation / Curtailment due to Serious Illnesses or serious Accidental bodily injury not The Company shall not be liable for any loss anticipated at the purchase date of resulting directly or indirectly (in whole or in the Air Ticket; part) from: - (ii) Serious damage to the Insured (i) criminal acts committed by the Person’s vehicle within forty-eight Insured Person; (48) hours before the First Departure (ii) War, riot, popular movements, Date; terrorist acts; (iii) Serious damage to the Insured (iii) pre-existing medical conditions; Person’s principal residence due to (iv) any effect of a source of radioactivity; fire, flood or similar natural disaster (v) pollution; such as tornado, earthquake, (vi) Epidemics; hurricane etc. requiring his presence (vii) Pandemic; on the premises on the First (viii) natural catastrophes Departure Date; (ix) climatic events such as lack of snow, (iv) The Insured Person being kidnapped, etc. detained, quarantined or (x) for any loss, which is or will be subpoenaed to attend a civil compensated by Air Arabia proceeding. (xi) taxes, fees and charges by the government of the Country of TRAVEL CURTAILMENT Issuance / Country of Destination; (xii) insurance premium; The Company shall reimburse the Insured (xiii) cost of airfare, tour, hotel Person up to the maximum limit as specified accommodation that You had paid on for Travel Curtailment in the Schedule of behalf of other people. Benefits for any unused and non-refundable (xiv) Cancellations made by the Airline portion of the Air Ticket if at the time of scheduled departure the Insured has to curtail SECTION 5 – BAGGAGE BENEFITS his Trip to return directly to Home country due to the occurrence of any of the following SECTION 5(A) – BAGGAGE DELAY events:- The company will pay the Insured Person USD (a) Hospitalisation of the Insured Person Fifty (USD50) for every six (6) complete hours due to Serious Illnesses or serious whereby Your checked-in baggage is delayed, Accidental bodily injury; misdirected or temporarily misplaced by Air (b) Emergency Medical Evacuation of the Arabia from the time of Your arrival at the Insured Person by Emergency Travel scheduled destination abroad till the time You Assistance. received Your baggage. The maximum amount (c) Death of Insured Person’s immediate payable is up to the limit specified in the Family Member; Schedule of Benefits. (d) Hospitalisation of Insured Person’s immediate Family Member which Special Exclusions applicable to Section 5(A) – requires the presence of the Insured Baggage Delay Person. Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
We will not pay for claims in respect of: more than the proportionate value of any 1. Baggage delay not immediately reported to particular part or parts which may be lost, Air Arabia. without reference to any special value which 2. Confiscation or detention by customs, such article may have a part of such pair or set. immigration and/or public authorities. The Company may at its option elect to either 3. Your failure to obtain a written repair or replace any part, to restore the pair confirmation from Air Arabia or their handling or set to its value before the loss or pay the agents on the actual date and time of baggage difference between the cash value of the loss delivery. or damage of covered baggage and personal 4. Insured Person did not purchase baggage effects before and after the loss. allowance on the scheduled flight. All jewellery, articles consisting in whole or in SECTION 5(B) – LOSS OR DAMAGE OF part of silver, gold, or platinum objects made BAGGAGE AND PERSONAL EFFECTS with precious materials, precious stones, pearls, watches, articles trimmed with or made The Company will indemnify the Insured mostly of fur, portable photographic, Person for up to the maximum limit as cinematographic, computer or telephone specified for Loss or Damage of Baggage and equipment, equipment for the recording of Personal Effects in the Schedule of Benefits sound or pictures and its accessories, are only subject to the limit of USD One Hundred covered against Theft if such item or (USD100.00) per item and USD Three Hundred equipment are physically carried along (USD300.00) per valuable item only, per one personally by the Insured Person for the Insured Person, per Scheduled Flight taken, in Scheduled Flight or during the Trip. consequence of: Special Exclusions applicable to Section 5(B) – (a) a Theft or damage due to Theft or any Loss or Damage of Baggage and Personal attempted Theft; Effects (b) loss or damage to the Insured Person’s (a) This insurance does not cover: - baggage and personal effects which 1. animals includes suitcases, trunks, hand baggage as 2. automobiles and automobile well as their contents, whether checked in equipment, trailers and caravans, or hand carried, caused by Air Arabia. boats and other means of transport equipment Provided that these items must travel together 3. contraband or illegal goods with the Insured Person during the Scheduled 4. documents, identity papers. Credit and Flight. payment cards, transport tickets, cash, stocks and securities The basis of indemnity shall be either the lesser 5. equipment for professional use of the cash value of the items equivalent to: - 6. eye glasses, contact lenses, hearing (i) the original cash value of the items less aids, prosthetic limbs, artificial teeth depreciation; or or dental bridges (ii) the cost of replacement of a similar 7. toiletries, cosmetics of any kind make and model; or 8. accessories of any kind including (iii) the cost of repair of the items, fashion accessory 9. films, tapes, cassettes, cartridges or as determined by the sole discretion of the discs, pen-drive, memory card and the Company. like 10. hand-held mobile telephones, pagers, Where any item consists of articles in a pair or portable computer equipment set, the Company shall not be liable to pay Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
including personal digital assistance household contents, personal Valuables and and its accessories personal effects belonging to You and 11. keys individuals who reside permanently with You 12. musical instruments, objects of art, due to burglary, We will pay up to the antiques, collector’s items, furniture maximum number of days of coverage and the 13. perishables and consumables amount specified in the Schedule of Benefits 14. ski sets, bicycles, sailboards, golf clubs, but always subject to the following: tennis rackets and other sporting equipment except whilst checked in as (a) the burglary occurred within thirty-one (31) baggage days from the departure date. 15. any taxes applicable for items claim. (b) You must provide a police report to evidence the occurrence that indicates the (b) The Company shall not be liable for any incident happened within the period of loss or damage resulting from: - insurance in order for Us to pay the claim; 1. breakage or brittle or fragile articles, unless You are legally incapable of doing so; cameras, musical instruments, radios and and such similar property (c) in no event, will We pay for more than the 2. confiscation or expropriation by order replacement cost of the covered household of any government or public authority content, personal Valuables and/or 3. criminal acts personal effects. 4. gradual deterioration or wear and tear 5. insects or vermin For the purpose of Home Away Protection, 6. inherent vice or damage personal effects shall refer to items of valuable 7. transportation of contraband or illegal clothing, handbags, belts, shoes and pens trade 8. seizure whether for destruction under Basis of settlement quarantine or custom regulations. For any loss covered under this benefit, We The Company shall not be liable for any loss or shall be entitled at our sole discretion to repair, damage to property which, at the time of the reinstate, or replace the household contents, happening of such loss or damage, is insured personal Valuables and personal effects lost or by or would, but for the existence of this damaged as the case may be. Insurance, be insured by any other insurance In cases where We replace any household Policy or policies otherwise reimbursed / contents, personal Valuables and personal replaced by Air Arabia. effects, replacement may: (a) be a different model; This Policy shall NOT pay for 5(A) – Baggage (b) be made by a different manufacturer; Delay and 5(B) – Loss or Damage of Baggage (c)not include the identical features and at the same time for any one Scheduled Flight functions; or with the exception that if the Baggage was (d) be of like kind and quality. later found damaged or loss upon receipt of Baggage. Special Exclusions applicable to Section 6(C) – Home Away Protection SECTION 6 – OTHERS TRAVEL RELATED BENEFITS For purposes of Home Away Protection, We will not pay benefits for a loss due to or SECTION 6(A) – HOME AWAY PROTECTION expenses incurred for: If Your place of residence in Your Home 1) losses that occur when Your travel duration country is left vacant while You are on a Trip is less than two (2) days and You suffer physical loss or damage to Your Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
2) losses to cover household contents which operation (whether War be declared You carried with You during the Trip; or not), mutiny, civil War, rebellion, 3) losses that are due to events other than revolution, insurrection, conspiracy, burglary, including but not limited to fire, military or usurped power, martial law smoke, lightning, wind, water, flood, or stage of siege, any of the events or landslide or other acts of god; causes which determine the 4) losses due to or related to a nuclear, proclamation or maintenance of biological or chemical event; martial law or state of siege, seizure, 5) property that is insured under any other quarantine or customs regulations or insurance Policy unless its coverage does nationalization by our under the order not extend to cover such loss or damage of any government or public or local covered in this Policy; authority; 6) property that is covered under a guarantee (3) delay, seizure, confiscation, or warranty unless the loss or damage is not destruction, requisition, retention or otherwise covered; detention by customs or any other 7) motor vehicle equipment and accessories government or public authority or when not attached to the motor vehicles official; (including communication devices solely for (4) any violation or attempt of violation of use in the motor vehicle); laws or resistance to arrest by 8) cash, bank and currency notes, cheques, appropriate authority; travellers cheques, money orders, postal (5) the Insured Person which is below the orders, postage stamps, securities, age of two (2) or over the age of negotiable instruments of any kind, bullion, seventy-five (75) (calculated since last rare or precious coins, documents or tickets birthday as at the date the insurance of any kind, unset gemstones; and was purchased); 9) livestock, pets, animals, plants or other living (6) members of the armed forces whilst creatures. on duty or whilst engaging in or taking part in naval, military or air force service or operations or participating SECTION 6(B) – MUGGING in operations of an offensive nature We will pay up to the amount specified in the planned or conducted by any civil or Schedule of Benefits if You are violently military authorities against bandits, assaulted attacked while withdrawing funds terrorists or other elements; from an automatic teller machine (ATM) or (7) during air travel except as a fare paying within half an hour (1/2) thereafter during the passenger in any properly licensed Trip. private and/or commercial aircraft operated by Air Arabia; (8) any serious physical injury or disability resulting directly or indirectly from, attributed to or accelerated by the use, GENERAL EXCLUSIONS release, or escape of nuclear of nuclear APPLICABLE TO ENTIRE POLICY materials that directly or indirectly results in nuclear reaction or radiation This Insurance does not cover: - or radioactive contamination; or the dispersal or application of pathogenic (1) payment which would violate a or poisonous biological or chemical government prohibition or regulation; materials; or the release of pathogenic (2) death or injury directly or indirectly or poisonous biological or chemical occasioned by War, invasion, act of materials. For purposes of this foreign enemy, hostilities or Warlike exclusion, serious physical injury Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
means physical injury that involves a (19) any injury sustained while serving as a substantial risk of death and/or crew member of any aircraft except as protracted and obvious physical a fare-paying passenger in any aircraft disfiguration, and/or protracted loss of having a current and valid air or impairment of the function of a worthiness certification issued by the bodily member or an organ; appropriate authority of the country of (9) any Pre-Existing Condition; its registry; (10) suicide, attempted suicide or any (20) driving or riding in any kind of race intentional self-inflicted injuries acted involving motorized vehicles; upon by the Insured Person to (21) late arrival of the Insured Person at him/herself whether sane or insane; the airport for the Scheduled Flight (11) treatment of alcoholism or drug abuse after the official check-in time; or any other complications arising (22) failure of the Insured Person to take therefrom or any drug related reasonable measure to protect, save Accident; or recover lost luggage; (12) pregnancy, miscarriage or childbirth, (23) failure of the Insured Person to notify or any treatment relating to birth the relevant airline authorities of control or treatment pertaining to missing luggage at the scheduled infertility or any other complication destination point and to obtain a arising therefrom; property irregularity report; (13) psychosis, mental or nervous disorders (24) engaging practicing or participating in or sleep disturbance disorders; sport in a professional capacity or (14) cosmetic or plastic surgery or any when an Insured Person would or elective surgery; could earn income or remuneration (15) any congenital defect which has from engaging in such sport; manifested or was diagnosed before (25) investigation which is not medically the Policy commencement date; necessary, or convalescence, custodial (16) any form of dental care or surgery or rest care; unless necessitated by injury caused (26) any loss, injury, damage or legal by the Accident covered under the liability suffered or sustained directly Policy to sound and natural teeth; or indirectly by an Insured Person if (17) routine health check-ups, any medical that Insured Person is: - investigation(s) not directly related to (a) a terrorist; admission diagnosis, Illness or injury, (b) a member of a terrorist or any related treatment organisation; or (18) Acquired Immune Deficiency (c) a purveyor of nuclear, chemical or Syndrome (AIDS) or any complications biological weapons; associated with infection by any (d) a narcotics trafficker. Human Immune Deficiency Virus (HIV) (27) any loss resulting directly and (for the purpose of this Policy, the indirectly (in whole or in part) from: definition of AIDS shall be that used by (a) Pandemic the World Health Organisation in (b) Epidemic 1987, or subsequent revision by the World Health Organisation of that (28) Any cancellations made by the Airline definition; infection shall be deemed to have occurred where blood or other relevant test(s) indicate in the opinion of the Company either the presence of any Human Immune Deficiency Virus (HIV) or antibodies to such Virus); Tune Protect Travel - Air Arabia, Bahrain (Outbound) (V 3.0)
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