MARKET GUIDE INDIA - KNOW - New Zealand Trade and Enterprise
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MARKET GUIDE INDIA KNOW HOW
About India
India is a diverse and exciting
country, home to more than a
dozen official languages, 29 states,
seven union territories and a
population of 1.3 billion.
With patience and understanding, this diversity There has been strong growth in the services The service sector is the largest segment of the
can open the door for plenty of opportunities trade, particularly in education where India is Indian economy by value, accounting for over 60
for New Zealand exporters. New Zealand’s second source of students, and percent of GDP. It is led by software services and
in tourism. business process outsourcing (BPO) operations.
As the world’s largest democracy, India is the
third largest economy by nominal gross domestic Commodities make up a large part of While the agricultural sector accounts for
product (GDP), it is the 19th largest exporter and New Zealand’s goods exports to India, and just 17.4 percent of India’s GDP, it employs
the 12th-largest importer in the world. include logs, wood, minerals and wool. Specialised approximately 60 percent of the population.
manufactured products, technology solutions
With a largely self-sufficient agricultural sector, As for foreign direct investment into India,
and food and beverage products are now
India also has diversified industry and relatively according to the World Bank an inflow of over
making advances in a modernising India.
large and sophisticated finance and service sectors. US$46 billion occurred in 2016, with the United
India and New Zealand are negotiating a bilateral States being India’s largest investment partner.
New Zealand’s trade profile with India is
free trade agreement. Both countries are also
unconventional, as India’s high tariffs and import It has the world’s largest working age population
participating in the Regional Comprehensive
licensing regimes close opportunities for some pool. It is estimated that up to 400 million
Economic Partnership (RCEP) negotiations.
agricultural exports. Given this, the services and people (40 percent of the population) will enter
industrial sectors are more prominent in our In addition to an expanding trade and India’s middle class over the next 15 to 20 years.
export profile. economic relationship with India, New Zealand’s Fewer than 30 percent of the population live
growing Indian community (four percent of in the cities, but this is expected to climb to 38
India is New Zealand’s ninth largest export
the population) has also served to strengthen percent by 2025. This will require US$1.2 trillion
market for goods and services with total exports
people-to-people linkages. investment in infrastructure.
at NZ$1.6 billion, and two-way trade valued at
NZ$2.4 billion (2016).
India Market Guide 1Contents
QUICK FACTS AND TRADE AGREEMENTS 3 TRAVEL AND VISITING INDIA 8 TRADE SHOWS AND INDUSTRY
EXHIBITIONS 17
Visas and immigration . . . . . . . . . . . . . . . . . . . . . . 8
OPPORTUNITIES FOR
NEW ZEALAND BUSINESSES 4 Accommodation . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 SETTING UP OPERATIONS AND
ESTABLISHING A BUSINESS 18
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Food and beverage . . . . . . . . . . . . . . . . . . . . . . . . . 5
Electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Customs and import regulations . . . . . . . . . . . . 18
Information and communications
technology (ICT) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 IT, internet and communication . . . . . . . . . . . . . . 9 Taxation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Construction and interiors . . . . . . . . . . . . . . . . . . 5 Gratuities and tipping . . . . . . . . . . . . . . . . . . . . . . . 9 Opening a bank account . . . . . . . . . . . . . . . . . . . 19
Aviation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Public holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
RESOURCES AND CONTACTS 20
Clean technology and Time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
renewable energy . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Climate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Government Directory . . . . . . . . . . . . . . . . . . . . . 20
Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Tourist information . . . . . . . . . . . . . . . . . . . . . . . . 10 Business Associations . . . . . . . . . . . . . . . . . . . . . 21
Safety and security . . . . . . . . . . . . . . . . . . . . . . . . 10 News and Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
BUSINESS CULTURE AND ETIQUETTE 7
Medical services and hospitals . . . . . . . . . . . . . 10
NZTE / EMBASSY CONTACT DETAILS 22
Visiting Bengaluru . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Visiting Chennai . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Visiting Hyderabad . . . . . . . . . . . . . . . . . . . . . . . . . 13
Visiting Kolkata . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Visiting Mumbai . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
VisitIng New Delhi . . . . . . . . . . . . . . . . . . . . . . . . . . 16
India Market Guide 2Quick
facts
India is: GDP: Trade Agreements
US$2.0 trillion (2015) India and New Zealand are currently in
• the world’s second most
GDP per capita (PPP): discussions regarding a bilateral free trade
populated nation US$1,598 (2015) agreement.
• home to the world’s largest Currency: If you are a goods exporter, use the Ministry of
working age population Indian Rupees (INR) Foreign Affairs and Trade tariff finder to find
Official languages: out the appropriate tariff rates for India, plus
• the largest democracy in the world harmonised system (HS) codes, documentation
Hindi is the most widely used
• a country made up of diverse official language and there are 22 others and shipping requirements.
markets with regional hubs for World Bank Ease of Doing Business Useful information
different sectors ranking (2017): The Ministry of Foreign Affairs and Trade (MFAT)
130 of 190 (NZ ranked 1 of 190) has resources online on free trade agreements.
• a market that bases business
Corruption Perceptions Index ranking (2016):
on relationships as well as
79 of 176 (NZ ranked 1 of 176).
shared business.
Free trade agreements:
in negotiation
Value of NZ exports:
US$446 million (2016) New Zealand’s 9th largest
market in 2016
Land area:
2,973,193 sq km
Population:
1.3 billion
Density:
440 people/km2
India Market Guide 3Opportunities for
New Zealand
businesses These include: Smart Cities – aimed at developing 100 “smart”
• growth in urbanisation - the World Bank cities over five years; Digital India – a programme
Growing economic success in projects India’s urban population will double in to transform India into a digitally empowered
India is boosted by several the next 30 years society and knowledge economy; and Swachh
international trends. • increasing appeal for Western and imported
Bharat – to clean up India. These programmes
offer opportunities for New Zealand companies
products and convenience products,
to supply efficient technologies and solutions.
particularly in urban centres
Changes in foreign direct investment (FDI)
• high levels of brand awareness
policy have opened a number of key business
• significant population growth, resulting in
sectors to increased foreign direct investment.
a young and increasingly better educated
In some cases, foreign investors no longer require
population
approval from the Indian Government before
• growth in digitisation. investing. In several sectors the amount
The India Government has an ambitious set of investment allowed has also increased.
of programmes aimed at accelerating the
Industries that are particularly open for
modernisation of India, growing the economy and
FDI include defence production, railway
lifting a group of the population out of poverty.
infrastructure, brownfields pharmaceuticals, civil
These include Make in India, which facilitates
aviation, and e-commerce (b2b).
investment, fosters innovation and aims to build
a best in class manufacturing infrastructure.
There are also specific programmes including
India Market Guide 42
SECTION 3 OPPORTUNITIES FOR NEW ZEALAND BUSINESSES
Food and beverage There are clear opportunities for New Zealand solutions, which are then taken to large corporate
India’s population and middle-class consumer companies with food production, food technology, customers in Europe, the United States and Asia.
segment continues to grow steadily. This opens and cool chain expertise. It is important to Mobile technology has also grown with over
the door to opportunities for both commodity consider Indian pricing and work practice. 900 million connections. This growth sees
and higher value niche food and beverage increasing opportunities in sub-sectors
Agritech
products in high-end retail hotels and restaurants. like banking, financial services, insurance,
New Zealand agritech suppliers have the potential
There is also a ‘top end’ consumer market health IT, mobile applications, logistics,
to help India increase its production in horticulture,
segment estimated at 26 million, which is ready telecommunications, geographic information
food processing, dairy and meat processing. To do
and willing to spend on premium products. systems, and media and entertainment.
this, New Zealand solutions and technologies must
New Zealand food and beverage exports to Health care and health IT are particularly strong
adapt to India’s agricultural systems.
India are a relatively small portion of the export areas of growth in India. State and private groups
portfolio, and largely comprise of kiwifruit, apples, provide services on a large scale. There is real
Information and communications
butter, oil, lamb, and wine. There is potential interest in remote delivery and reduction of
technology (ICT)
for wine, seafood, exotic oils, honey, high- end health provider costs using IT and technology.
The Indian ICT sector is set to grow to US$225
gourmet products, and chocolate in India.
billion (approximately NZ$355 billion) by 2020,
New Zealand has a clean, green image in India. at an average growth rate of 12 to 13 percent
Given this, country of origin association can help year-on-year.
raise the brand profile of New Zealand products
Indian multi-national ICT companies are open
in the market. For example, products that carry
to collaboration opportunities and access
health or status characteristics can do well.
differentiated intellectual property (IP). There
Companies should check regulations, particularly
are opportunities for innovative suppliers of
phyto-sanitary regulations, as well as labelling
smart ideas from New Zealand to fit into Indian
and tariffs.
India Market Guide 5SECTION 2
3 OPPORTUNITIES FOR NEW ZEALAND BUSINESSES
Construction and interiors Aviation Education
Several factors are influencing India’s Demand for airports and airport infrastructure There has been rapid growth in this sector. Indian
construction and interiors sectors. Firstly, the is expected to continue, with the handling students comprise the second largest group of
country is experiencing rising urbanisation capacity of airports expected to grow to international students studying in New Zealand.
rates. There is also a young, increasingly affluent 370 million users in the next 10 years. This New Zealand Education raises awareness of New
population driving township developments represents a significant opportunity for Zealand as a study destination and supports
in satellite cities around the major centres. In New Zealand airport infrastructure companies, education providers and businesses to export
addition, the Government’s “100 Smart Cities” as well as service companies. their services and products.
programme is driving demand for modern and
environmentally friendly solutions.
Clean technology and
renewable energy
Given these aspects, products and services
India’s renewable energy and clean technology
for apartments, shopping centres and hotels
sectors are emerging market opportunities for
have potential. There is increasing awareness
New Zealand companies. The Indian Government
of environmental issues and an active green
has many clean technology programmes,
building movement. This means opportunities for
including pollution control initiatives and the
clean energy and clean tech, lighting, sanitation,
Ganga River clean-up project.
water, and wastewater treatment solutions.
Use of wood in building, typically dark hardwood,
has historically been more prevalent in the south.
However, New Zealand wood has potential for
joinery and furniture components.
India Market Guide 6Business culture
and etiquette
India is an economy on the move, Products and solutions may also need to be succeeded in India’s Premiere League (IPL) can
adapted to local tastes and practices. often help open doors and attract attention with
however it is a complex market and
Price is always raised as being important. To Indian business.
timeframes for developing business
achieve a premium position, you will need to sell Business dress should be modest and
outcomes are often longer than many
the benefits to the customer and typically have a conservative. Business clothing for men varies
other markets. New Zealand exporters
brand as well. depending upon the climate. Suggested attire
should undertake initial in-market for winter is a suit and tie, and for summer
With this in mind, companies and their products
research to determine actual prospects should tailor value propositions and offers to suit lightweight trousers and an open neck shirt. Like
for their products and services before Indian customers and market requirements. New Zealand, wearing ties depends more on the
visiting the Indian market. Market entry takes time and committed resources.
person/business being visited and the formality
of an occasion, rather than being an absolute
As a large subcontinent with many Business in India is based on relationships that
requirement. In other seasons, lightweight
include family, personal life and interests, as well
languages and distinct regional trousers, long sleeve shirt and tie are appropriate.
as shared business interests. It takes time to find
differences, India should not be Women are advised to dress conservatively.
the right business partner and to build this kind of
approached as one market. When trust and awareness. Frequent market visits will Indians are generally very religious people and
developing a market entry strategy, help establish credibility. can appear morally quite conservative. Indians
it’s important to identify geographical, For some market segments, getting any access at
may often be vegetarians on religious/caste
industrial and/or sectoral market grounds. Most Hindus do not eat beef because
all may depend on having the right partner.
of their reverence for the cow, and Muslims
segments, rather than viewing India as There are many tariff and non-tariff trade barriers
do not eat pork. The consumption of alcohol
as a whole. to overcome, including a complicated bureaucracy
is also forbidden in some parts of India, and
and a complex regulatory environment.
As with any market, exporters should drinking patterns are quite restrained. A good
New Zealand cricket has a good profile in
take time to develop the right entry way to engage in conversation around business
India. The fern brand has very high recognition meetings is to talk about cricket, politics in India
strategy and select the right business
thanks to its use by the Black Caps. Players who or Bollywood.
model for success. It’s usually helpful to have top international standing or who have
work with a local partner.
India Market Guide 7Travel and
visiting India
Visas and immigration Accommodation To travel around a city, it is best to hire a car and
The Federation of Hotel and Restaurant driver through the hotel or hire a car and driver
All visas can be applied for through the
Association of India lists all the hotels in India direct from car rental companies, like Hertz
High Commission of India, which can India, Orix India or Avis India.
along with their contact details.
also advise on any changes to applying India has an extensive network of railways.
for visas. Transportation However, it is more efficient to travel by air as
Airports
E-tourist and e-business visas can be trains are slow by international standards.
Information on all airports in India is available at
applied online at Indian Visa Online. It’s a good idea to allow extra time when
Airports Authority of India.
travelling during the peak traffic hours, which are
India has several full service and budget airlines from 8.30am to 11am and 5pm to 8pm.
operating on domestic routes. Indigo has the
Travelling around a city or town is generally safe;
largest market share followed by Jet Airways.
however, it’s best to avoid road travel between
Vistara and Spice Jet also offer regular inter-
cities, particularly at night.
city service. Generally, airline service and safety
standards match those of any international Electricity
airlines. E-ticketing is possible with most of the
India’s power supply is 220 volts, 50Hz 1, 3
airlines, and printed tickets or boarding passes
phases. The round two-pin and three-pin plugs
and photo ID are presented for inspection to
are the most common.
enter airport terminals. It is also becoming more
common for e-tickets on mobile phones to
be accepted.
Ground transport
Taxis/hotel cars are the best mode of transport in
most of the towns in India and are inexpensive by
New Zealand standards. Taxis are metered in most
major cities, but in some cities fares are negotiable
or have a surcharge. Pre-paid taxis and hiring
chauffeur-driven cars are also available.
India Market Guide 8SECTION 4
3 TRAVEL AND VISITING INDIA
IT, internet and communication Gratuities and tipping holidays during the peak summer months of
India’s country code is 91. Tipping (between five to 10 percent) is expected May and June. This is also the period when
in restaurants and hotels, especially when no businesspeople and government officials usually
For calls to India from New Zealand dial: +91
service charge is included in the bill. plan their annual leave. Given this, it’s best to
followed by the area code and telephone number.
plan business travel outside of this period. The
For calls from India to New Zealand dial: +64 Taxis and auto-rickshaws charge a fee over and
major Indian festival season falls in the cooler
followed by the area code and telephone number. above the metered amount; so no tipping beyond
months of October and November.
the surcharge is needed.
For further information, (e.g. area codes) please
The High Commission of India has a full calendar
visit the White Pages - international dialling
Currency of public holidays.
codes.
India uses denominations of INR 2000, INR 500,
Telephone calls and faxes can be made from Time zone
INR 200 and INR 50. Note that earlier designs of
hotels, although this is usually at a much higher India is six and a half hours behind New Zealand
INR 500 and INR 50 were replaced in November
rate. It’s best to use your own mobile phone (April to October), except during daylight saving,
2016 and earlier versions demonetised.
for making calls. Visitors can arrange to have when it is seven and a half hours behind.
international roaming on their mobile phones
Public holidays
before leaving New Zealand or purchase a
There are many national and regional public
suitable prepaid SIM card in India. SIM card
holidays in India and exporters should
purchases now need identification registration
check dates before planning a market visit.
due to terrorist concerns. Hotels provide free
Schools and colleges are closed for annual
Wi-Fi services.
India Market Guide 9SECTION 4
3 TRAVEL AND VISITING INDIA
Climate Safety and security Medical services and hospitals
India’s climate is tropical monsoon. Visit the Safe Travel website for the latest travel Health problems can be avoided by taking
There are four distinct seasons: advisory updates. New Zealanders in India are common sense precautions. These include:
• Winter (January to February) strongly encouraged to register their details on • using mosquito repellent in the evenings
Safe Travel. during the day and especially in the
• Summer (March to May)
Petty crime is common in India, particularly in monsoon season
• Rainy south-western Monsoon (June to
crowded areas such as markets, airports and on • drinking mineral water from sealed bottles
September)
buses, metros and trains (including overnight only and avoiding ice in drinks
• Post-monsoon (October to December)
and long-distance trains). Travellers should be
• avoiding fish in summer
For weather details in India, visit the World careful and avoid walking alone at night in less
Meteorological Organization. • not eating salads in restaurants
populated and unlit areas, including city streets,
village lanes and beaches. Also, be careful • making sure meat and vegetables are well
Tourist information with your valuables such as money, passports, cooked
India’s Ministry of Tourism has detailed jewellery, and laptops. • avoiding cut fruits
information on travelling to and around India. • avoiding contact with animals, as rabies is a
major problem
• being aware that HIV is a problem in India.
If you do experience any health problems,
hospitals in the private sector are of a reasonably
good standard.
Leading hotels can advise on a reliable doctor.
India Market Guide 10SECTION 4
3 TRAVEL AND VISITING INDIA
Visiting Bengaluru
The capital of Kamataka, Bengaluru (formerly telecommunications, and defence organisations
Bangalore) is India’s third most populated city are located in the city. Bengaluru is also known
and fifth most populated metropolitan area. as the Silicon Valley of India because of its
Bengaluru is well known as a hub for India’s position as the nation’s leading IT exporter.
information technology sector, and one of the A demographically diverse city, it is a major
top 10 preferred entrepreneurial locations in economic and cultural hub and the second
the world. As a growing metropolitan city in a fastest growing major metropolis in India.
developing country, Bengaluru is challenged by Renowned as much for its industrial plants as for
substantial pollution and other logistical and its silk saris, Bengaluru is home to the sprawling
socio-economic problems. Cubbon Park, which lies at the heart of the city,
The city is home to many well-recognised and its prestigious racecourse. Mysore, the capital
colleges and research institutions in India. of the former princely state, has an abundance of
A range of public sector, heavy industries, palaces and museums.
technology companies, aerospace,
Accommodation – Bengaluru
Hotel Address Phone Website
Taj West End 23, Race Course Road, Bengaluru +91 80 6660 5660 www.tajhotels.com
ITC Gardenia No. 1, Residency Road Bengaluru +91 80 2211 9898 www.itchotels.in
Taj Vivanta, MG Road 41/3, Mahatma Gandhi Road, Trinity Circle, Bengaluru +91 80 6660 4444 www.tajhotels.com
Sheraton Bangalore at 26/1 Dr. Rajkumar Road, Malleswaram-Rajajinagar, Bengaluru +91 80 4252 1000 www.sheratonbangalore.com
Brigade Gateway
Taj Yeshwantpur Tumkur Rd, Bengaluru +91 80 6690 0111 www.tajhotels.com
Movenpick Hotel and Spa 115, Pipeline Road, Gokula Extension, Bengaluru +91 80 4300 1000 www.moevenpick-hotels.com
India Market Guide 11SECTION 4
3 TRAVEL AND VISITING INDIA
Visiting Chennai
Chennai, unofficially known by its former name, India’, Chennai was declared as the most liveable
Madras, is the capital city of the Indian state of city in India by the Institute of Competitiveness
Tamil Nadu. It is a major commercial, cultural, based on account of its economic, social, security
economic and educational centre in South India. and medical attributes.
Also known as the ’Cultural Capital of South
Accommodation – Chennai
Hotel Address Phone Website
Taj Coromandel 37, Mahatma Gandhi Road, Brakathambal St, Nungambakkam, Chennai +91 44 6600 2827 www.tajhotels.com
Leela Palace Adyar Seaface, M.R.C Nagar, Raja Annamalai Puram, Chennai +91 44 3366 1234 www.theleela.com
Taj Connemara Binny Rd, Triplicane, Chennai +91 44 6600 0000 www.tajhotels.com
Trident, Chennai 1/24, GST Road, Chennai +91 44 2234 4747 www.tridenthotels.com
Radisson Blu Hotel 531 GST Road, Saint Thomas Mount, Chennai +91 44 2231 0101 www.radissonblu.com
Taj Club House No. 2, Club House Road, Chennai +91 44 6631 3131 www.tajhotels.com
India Market Guide 12SECTION 4
3 TRAVEL AND VISITING INDIA
Visiting Hyderabad
Hyderabad is the capital city of the southern Electricals Limited, the Defence Research
state of Telangana and capital of Andhra Pradesh. and Development Organisation, the National
As outlined in the Andhra Pradesh Reorganisation Geophysical Research Institute, the Centre for
Act (2014), Hyderabad became the capital of the Cellular and Molecular Biology and the National
then newly formed state of Telangana after it split Mineral Development Corporation.
from Andhra Pradesh. Amaravati will eventually The formation of an information technology
become the capital city of Andhra Pradesh, (IT) Special Economic Zone (SEZ) by the state
however Hyderabad will remain as the joint capital agencies attracted global and Indian companies
of both states for 10 years. to set up operations in the city. The growth of
Historically, Hyderabad was known for its pearl pharmaceutical and biotechnology industries
and diamond trading centres. Industrialisation during the 1990s saw Hyderabad named India’s
brought major Indian manufacturing, research pharmaceutical capital. The Telugu film industry
and development, and financial institutions is also based in Hyderabad.
to the city. These include Bharat Heavy
Accommodation – Hyderabad
There are various accommodation choices in Hyderabad:
Hotel Address Phone Website
Taj Krishna Road No 1, Banjara Hills, Hyderabad +91 40 6666 2323 www.tajhotels.com
Taj Deccan Road # 1 Banjara Hills, Hyderabad +91 40 6666 3939 www.tajhotels.com
Novotel Hyderabad Convention Centre Near Hitec City, Hitex Road, Hyderabad, Andhra Pradesh +91 40 6682 4422 www.novotelhyderabad.com
Taj Banjara Road No. 1, Banjara Hills Hyderabad +91 40 6666 9999 www.tajhotels.com
Courtyard by Marriott 1-3-1024, Lower Tank Bund Road, Hyderabad +91 40 2752 1222 www.marriott.com
India Market Guide 13SECTION 4
3 TRAVEL AND VISITING INDIA
Visiting Kolkata
Kolkata (formerly Calcutta) is 300 years old. It where modern plays and art exhibitions go on
was from here the monumental British Raj was show practically every day of the year. Kolkata
launched in India. The capital of West Bengal, was the first headquarters of the East India
Kolkata is the major entry port. Company, and this British trading house built
If Delhi is the elegant capital of the nation, and some of the city’s best-known monuments.
Mumbai its commercial capital, then Kolkata is Over the years, Kolkata has hosted communities
the intellectual capital. Many well-known poets, from other parts of India as well as abroad. These
thinkers and film directors come from this city groups have all had an impact on the city.
Accommodation – Kolkata
Kolkata is home to a number of accommodation options:
Hotel Address Phone Website
Oberoi The Grand Jawaharlal Nehru Rd, Kolkata +91 33 2249 2323 www.oberoihotels.com
Hyatt Regency JA-1 Sector III, Salt Lake City, Kolkata +91 33 2335 1234 www.kolkata.regency.hyatt.com
Taj Bengal 34B, Belvedere Road, Alipore, Kolkata +91 33 2223 3939 www.tajhotels.com
India Market Guide 14SECTION 4
3 TRAVEL AND VISITING INDIA
Visiting Mumbai
Mumbai is the commercial, financial and Exchange of India, the Securities and Exchange
entertainment capital of India. It is also one of the Board of India. It also houses the corporate
world’s top 10 centres of commerce in terms of headquarters of a number of Indian companies
global financial flow. Mumbai accounts for more and multinational corporations. Some of India’s
than six percent of India’s economy, contributing leading scientific and nuclear institutes like
10 percent of factory employment, 30 percent of Bhabha Atomic Research Centre, Nuclear Power
income tax collections, 60 percent of customs Corporation of India Limited, Indian Rare Earths
duty collections, 20 percent of central excise tax Limited, Tata Institute of Fundamental Research,
collections, 40 percent of foreign trade and US$10 Atomic Energy Regulatory Board, Atomic Energy
billion in corporate taxes to the Indian economy. Commission, and the Department of Atomic
The city is home to important financial Energy are also based there. In addition, the city
institutions like the Reserve Bank of India, the boasts India’s Hindi (Bollywood) and Marathi film.
Bombay Stock Exchange, the National Stock
Accommodation – Mumbai
There are several accommodation options in Mumbai:
Hotel Address Phone Website
Taj Lands End Byramji Jeejeebhoy Rd, Bandra West, Mumbai +91 80 6660 5660 www.tajhotels.com
Sofitel Mumbai BKC C-57, Bandra Kurla Complex, Bandra (East), Mumbai +91 22 6117 5000 www.sofitel-mumbai-bkc.com
Oberoi Hotels Netaji Subhash Chandra Bose Road, Nariman Point, Mumbai +91 22 6632 5757 www.oberoihotels.com
Hyatt Regency Ascot Centre, Sahar Airport Road, Andheri East, Mumbai +91 22 6696 1234 www.mumbai.regency.hyatt.com
Lalit Hotels Sahar Airport Road, Mumbai +91 22 6699 2222 www.thelalit.com
India Market Guide 15SECTION 4
3 TRAVEL AND VISITING INDIA
Visiting New Delhi
Delhi, also known as the National Capital Territory act of 1991. The NCR is an area of significant
(NCT) of Delhi, is a metropolitan region in India commercial activity, now also ranked as the
and includes the national capital city, New economic capital with a GDP of US$370 billion.
Delhi and neighbouring cities Gurgaon (now New Delhi is the cosmopolitan political capital
Gurugram), Faridabad, Ghaziabad and Noida. It is of India and home to the Indian government, its
home to nearly 26 million residents. ministries, regulators, the defence establishment,
The NCT and its urban region have been given the foreign missions and autonomous state
special status of National Capital Region (NCR) institutions. A number of Indian corporate houses
under the Constitution of India’s 69th amendment are also headquartered in Delhi NCR.
Accommodation – New Delhi
There are many accommodation options in New Delhi:
Hotel Address Phone Website
Taj Palace 2 Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021 +91 11 2611 0202 www.tajhotels.com
+91 11 2611 0808
ITC Maurya Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021 +91 11 2611 2233 www.itchotels.in
Hyatt Regency Bhikaji Cama Place, Ring Road, New Delhi 110021 +91 11 2679 1234 www.delhi.regency.hyatt.com
+91 11 2679 1122
Ginger Hotel (Taj Group) Bhar Bhutti Marg, New Delhi 110002 +91 11 6663 3333 www.gingerhotels.com
Ahuja Residency 193 Golf Link Nagar, New Delhi 110003 +91 11 2462 2255 www.ahujaresidency.com
+91 11 2461 1027
Lemon Tree 287 Millennium City Centre, Sector 29, Gurgaon Haryana 122001 +91 12 4416 0303 www.lemontreehotels.com
India Market Guide 16Trade shows and
industry exhibitions
India has a diverse range of trade Product registration
shows from textiles, through jewellery, Not all products require registration for the Indian Herbicides and pesticides
manufacturing and a host of others. market. Below are links to organisations for There are also guidelines around the registration
products that require registration. of herbicides and pesticides through the Central
A list of India’s upcoming shows and
Insecticides Board & Registration Committee.
exhibitions can be found at 10times. Pharmaceuticals
The main national pharmaceutical oversight Medical equipment/devices
agency is the Central Drugs Standard Control Registration of medical devices is under the
Organization (CDSCO). mandate of the Central Drug Standard Control
It is commonly referred to by the title of its Organization (CDSCO), part of India’s Ministry
head official, the Drugs Controller General India of Health.
(DCGI). All pharmaceuticals imported into India
Nutritional foods and supplements
must have prior approval from the DCGI.
It is unclear if these categories fit under drug or
Electronics food standards. The Food Safety and Standards
India has a Compulsory Registration Scheme Authority of India has information on food
(CRS) for electronic products. standards.
Cosmetics Manufactured, electronic and IT goods
India’s Ministry of Health and Family Welfare has The Bureau of Indian Standards covers the
guidelines on the registration of imports registration of these products.
of cosmetics.
India Market Guide 17Setting up operations
and establishing a
business Once you have decided to start a business, Customs and
an important consideration is the various import regulations
government guidelines for setting up a factory, Import tariffs in India are high and regulation
seeking permits from various departments is extremely complex. Duty is calculated by
(including electricity, water, and environment) product, exporting country and volume/weight.
and filing registrations, along with necessary fees The Central Board of Excise and Customs
and taxation. regulates importation. This organisation provides
Smallb.in has a range of information about tariff and duty tools to help you calculate costs of
starting a business in India. product entry into India. It also covers all areas of
Dezan Shira & Associates, a globally recognised import regulation including transhipment, airway
consulting company, have a good overview of the bills and changes to regulations as they arise.
requirements for doing business in India.
The steps involved in setting up a business in
India are complex and time consuming, however
the Indian Government has been working to
reduce timeframes and complexity. Trak.In has an
overview of the new simple steps introduced in
2016. It also covers indicative times and costs to
complete each step. It is recommended you use a
local Indian consultant to assist with this process.
India Market Guide 18SECTION 6
3 SETTING UP OPERATIONS AND ESTABLISHING A BUSINESS
Taxation Opening a bank account
Taxes in India are levied by both the central Individual banks may have different requirements
and state governments. The Indian government to open a bank account. You will also need
is progressively working on various reforms to consider whether you need a personal or
to simplify existing tax rules and legislation to business banking service. TransferWise has
improve the ease of doing business in India. more details.
GST is to be rolled out across India from 1 July
2017, making India one unified common market.
A majority of central and state taxes will be
subsumed within GST reducing the number of
indirect taxes substantially. GST rates have been
finalised at 0%, 5%, 8%, 12%, and 28%. Details
relating to GST in India and its implications can be
found at gstindia. GST India has details relating to
the GST in India and its implications. Visit cleartax
for GST rates under various HS codes.
India Market Guide 19Resources
and contacts
Government directory
Here are the contact details for government
agencies that you may find useful:
Organisation Address Telephone Website / Email
National Investment Room No: 217-225, 1st Floor, +91 11 2419 0300 www.investindia.gov.in
Promotion Agency Vigyan Bhawan Annexe +91 11 2304 8101
Building, Maulana Azad
Road, New Delhi
Central Board of Customs www.customs.gov.in
and Excise
Ministry of Commerce and Udyog Bhawan, New Delhi +91 11 2306 2261 www.commerce.gov.in
Industry
Ministry of Finance www.finmin.nic.in
Directorate General of www.dgft.gov.in
Foreign Trade
India Market Guide 20SECTION 7
3 RESOURCES AND CONTACTS
Business associations News and media
India has representative bodies for many Popular Indian news media include:
industries. Some of these organisations are: Press Information Bureau
www.pib.nic.in
Organisation Address Telephone Website / Email The Times of India
Confederation of The Mantosh Sondhi Centre + 91 11 4577 1000 www.cii.in www.timesofindia.indiatimes.com
Indian Industry 23, Institutional Area, Lodi Economic Times
Road, www.economictimes.indiatimes.com
New Delhi
The Mint
Federation of Federation House + 91 11 2373 8760 www.ficci.com www.livemint.com
Indian Chambers Tansen Marg,
of Commerce and New Delhi
Industry
PHD Chamber of PHD House, 4/2 Siri + 91 11 2686 3801 www.phdcci.in
Commerce and Institutional Area, August
Industry Kranti Marg, New Delhi
The Associated 5 Sardar Patel Marg, +91 11 4655 0555 www.assocham.org
Chambers of Chanakyapuri, New Delhi
Commerce and
Industry of India
ANZBAI Parinee Crescenzo, B Wing info@anzbai.org
– 1st Floor, G Block, Bandra www.anzbai.co.in
Kurla Complex, Bandra admin@anzbai.co.in
(East), Mumbai
ANZIBA (New Delhi) www.anziba.co.in
anzibanewdelhi@gmail.com
India Market Guide 21NZTE/Embassy
contact details
NZTE and the New Zealand High Organisation Address Phone Website/Email
Commission have offices in India: New Zealand Trade and C/- New Zealand High +91 11 4688 3170 www.nzte.govt.nz
Enterprise – New Delhi Commission exporthelp@nzte.govt.nz
50 N, Sir Edmund Hillary
Chanakyapuri, New Delhi
New Zealand Trade and C/- New Zealand Consulate +91 22 6131 6668 www.nzte.govt.nz
Enterprise – Mumbai General, Level 2, 3 North exporthelp@nzte.govt.nz
Avenue, Maker Maxity, Bandra
Kurla Complex, Mumbai, India
New Zealand High 50 N, Sir Edmund Hillary +91 11 4688 3170 www.mfat.govt.nz
Commission Chanakyapuri, New Delhi nzhcindia@mfat.net
India Market Guide 22New Zealand Trade and Enterprise (NZTE) is the Government agency the craft forward. Tūhono represents connections to people and an
charged with a single purpose: growing companies internationally, ability to build relationships.
bigger, better and faster, for the good of New Zealand.
We provide customised services and support to ambitious
We employ 600 people, have over 200 private sector partners and businesses looking to go global. We help them build their
draw on a global network of thousands more. We have people based capability, boost their global reach, connect to other businesses
in 50 offices, working across 24 time zones and 40 languages to and invest in their growth. We also connect international investors
support New Zealand businesses in over 100 countries. Our global with opportunities in New Zealand through a global network of
presence lets us deliver value to the businesses we support, through investment advisors.
our unique know-how (knowledge and experience) and know-who
(networks and connections). We call on our Government network and work closely with our NZ
Inc partners and the business community, to grow our national brand
Our know-how and know-who is expressed in our Māori name: and help businesses to open doors in global markets.
Te Taurapa Tūhono. Te Taurapa is the stern post of a traditional Māori
waka, which records valuable knowledge, and stabilises and guides nzte.govt.nz
New Zealand Trade and Enterprise (NZTE) is the Government businesses we support, through our unique know-how (knowledge capability, boost their global reach, connect to other businesses
agency charged with a single purpose: growing companies and experience) and know-who (networks and connections). and invest in their growth. We also connect international investors
internationally, bigger, better and faster, for the good of Our know-how and know-who is expressed in our Māori name: with opportunities in New Zealand through a global network of
New Zealand. Tenot
Taurapa Tūhono. investment advisors.
Disclaimer: This document only contains general information and is formal advice.TeTheTaurapa is the stern
New Zealand post of a and
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its associated agencies (‘the New Zealand Government’) do not endorse or
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warrant have over
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countries. Our global presence lets us deliver value to the businesses looking to go global. We help them build their nzte.govt.nz
ISBN: 978-1-98-855230-9 August 2018
Disclaimer: This document only contains general information and is not formal advice. The New Zealand Government and its associated agencies (‘the New Zealand Government’) do not endorse or warrant the accuracy,
reliability or fitness for any purpose of any information provided. It is recommended that you seek independent advice on any matter related to the use of the information. In no event will the New Zealand Government be
liable for any loss or damage whatsoever arising from the use of the information. While every effort is made to ensure the accuracy of the information contained herein, the New Zealand Government, its officers, employees
and agents accept no liability for any errors or omissions or any opinion expressed, and no responsibility is accepted with respect to the standing of any firms, companies or individuals mentioned. April 2017You can also read
