Manufacturing Industry Services - OT Security Solutions Quadrant Report - Armis Security
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Manufacturing Industry
A research report
Services comparing provider
strengths, challenges
OT Security Solutions
and competitive
USA 2020 differentiators
Quadrant
Report
Customized report courtesy of:
January 2021
ISG Provider Lens™ Quadrant Report | January 2021 Section Name
About this Report
Information Services Group Inc. is solely responsible for the content of this report. ISG Provider Lens™ delivers leading-edge and actionable research studies, reports
Unless otherwise cited, all content, including illustrations, research, conclusions, and consulting services focused on technology and service providers’ strengths and
assertions and positions contained in this report were developed by, and are the sole weaknesses and how they are positioned relative to their peers in the market. These
property of Information Services Group Inc. reports provide influential insights accessed by our large pool of advisors who are
actively advising outsourcing deals as well as large numbers of ISG enterprise clients
The research and analysis presented in this report includes research from the ISG
who are potential outsourcers.
Provider Lens™ program, ongoing ISG Research programs, interviews with ISG advisors,
briefings with services providers and analysis of publicly available market information
For more information about our studies, please email ISGLens@isg-one.com,
from multiple sources. The data collected for this report represents information that
call +49 (0) 561-50697537, or visit ISG Provider Lens™ under ISG Provider Lens™.
ISG believes to be current as of October 2020, for providers who actively participated as
well as for providers who did not. ISG recognizes that many mergers and acquisitions
have taken place since that time, but those changes are not reflected in this report.
All revenue references are in U.S. dollars ($US) unless noted.
ISG Research™ provides subscription research, advisory consulting and executive
The lead author for this report is Avimanyu Basu. The editors are Sajina B and Grant
event services focused on market trends and disruptive technologies driving change
Gross. The research analyst is Sri Harsha Edala and the data analyst is Vijaykumar
in business computing. ISG Research™ delivers guidance that helps businesses
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accelerate growth and create more value.
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contact@isg-one.com, call +49 (0) 561-50697537 or visit research.isg-one.com.
2
© 2021 Information Services Group, Inc. All Rights Reserved.
© 2021 Information Services Group, Inc. All rights reserved.
Reproduction of this publication in any form without prior
1 Executive Summary
permission is strictly prohibited. Information contained in this
3 Introduction
report is based on the best available and reliable resources.
18 OT Security Solutions Opinions expressed in this report reflect ISG’s judgment at the
23 Methodology time of this report and are subject to change without notice.
ISG has no liability for omissions, errors or completeness of
information in this report. ISG Research™ and ISG Provider Lens™
are trademarks of Information Services Group, Inc.
Executive Summary
ISG Provider Lens™ Quadrant Report | January 2021 Section Name
EXECUTIVE SUMMARY
Manufacturing Industry Services 2020
In the U.S., as manufacturing is becoming more efficient with smart manufacturing for smart manufacturing. Also, the manufacturers are willing to accept bold, radical ideas
concepts, manufacturers are exploring ways of connecting to consumers to reduce the associated with cost reduction. One of the main areas of focus is captive buyout, i.e.,
complexities of dealing with intermediaries. This necessitates connected products, which buying out assets or data centers even in areas of long-tail vendor consolidation for supply
will enable manufacturers to harness the power of those products in the hands of end chain disruption, which is quite prominent in the automotive and aerospace verticals.
consumers. Also, considering the proliferation of data, connections to products would Capital expenditure challenges have led to radical thought processes around complete IT-
require seamless security, and manufacturers have started investing in operational as-a-service (IaaS). For example, enterprise resource planning (ERP) as a service has been
technology (OT) security. Lastly, the core of the existing legacy systems should be energized gaining traction in the manufacturing sector, wherein the enterprises have been looking
with digital technologies. for partners that can build end-to-end ERP for a client and then offer it back to them as a
service.
With investments starting to gain pace, the adoption of automation and other critical
components of smart manufacturing is expected to increase. Also, during the COVID-19 Paperless factory realization: Digital shop floor manufacturing systems cover
pandemic, field services are being upended and social distancing norms are being engineering, designing and shop floor equipment planning, as well as elements of
implemented. This, in turn, results in a limited number of technicians being on the shop operation and maintenance. The concept of a paperless factory extends from peripheral IT
floor at any given time, which leads to manufacturers focusing on remote monitoring, system to connections with the ERP to oversee holistic business processes. In the current
connected maintenance and preventive maintenance. As a result, the digital backbones situation, the manufacturers have been seeking additional value from their investment in
of companies are becoming stronger, and this trend is expected to accelerate in the near existing lines. However, when commissioning a new line or integrating any new element
future. in the production cycle, the organizations are opting for a high degree of automation.
With fewer people on the shop floor, IT/OT integration should be properly designed
ISG witnesses three major impacts of the COVID-19 pandemic on the manufacturing sector:
and leveraged to ensure minimal impact on production. Also, it has become critical to
Receptiveness to B2B2C: Enterprises are more receptive to digital services, in addition to
establish a digital thread that spans all the stages from planning and engineering, through
traditional manufacturing services, often called business-to-business-to-consumer (B2B2C)
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January
Juli 2019 2021 Executive Summary
mechanical computer-aided design (CAD) and electrical CAD, to developing a new product
lifecycle management (PLM). The digital thread allows for a paperless factory by making
all these stages paperless, including the coverage of shop floor manufacturing and finally
getting the product out in the market. The concept provides a sneak peek into the future
of manufacturing, i.e., a shop floor with zero paper and digital systems leveraging Internet
of Things (IoT) data to monitor different manufacturing processing systems and report
accordingly. In case of an incident or a congestion on the shop floor, the data is reported
into a central repository and analyzed by the manufacturer.
Achieving the easiest goals first to muster digital dexterity: Large-scale manufacturing
facilities operating 24/7 are prone to materials shortages or outages, which can affect
the production line, resulting in huge monetary losses up to US$1 million. Such issues
take an average of 20-30 minutes to resolve. However, with current restrictions brought
in by the COVID-19 pandemic, enterprises indicate that chronic issues such as machine
downtime often go unnoticed due to the high number of supply chain issues, which have a
milder but a more immediate impact. Although most large-scale manufacturers in the U.S.
already have solutions in place to react to these issues to some extent, the technologies
have only been able to reduce the monetary impact. There is still no solution available to
mitigate this completely.
Overall, given the agility required in executing manufacturing functions, the projects are
morphing into joint team exercises, bringing together onshore and offshore teams with
the captive business of original equipment manufacturers (OEMs) and service providers,
moving toward a single project board. Customers see this as an important aspect of their
value chain.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021
Einleitung
Introduction
Definition
Simplified illustration
The manufacturing industry is in the midst of digital transformation.
Manufacturing Industry Services 2020 Competitive parameters are changing as a result of new customer
requirements and the resultant trend toward local production.
Services COVID-19 becomes an accelerator for digitalization and local
production: The COVID-19 pandemic has disrupted global production.
However, the need for a global network, efficient logistics and distribut-
Smart Manufacturing - Automotive Smart Manufacturing - Hi-Tech
ed supply chains is not new. Efforts to virtualize production and move it
closer to customers started before Brexit. With the ongoing pandemic,
Solutions
creating smart local factories has become a more urgent need.
Manufacturers shift from product sales to service provisioning
Production Automation Manufacturing Virtualization OT Security Solutions
(product as a service): Product lifecycles are constantly decreasing;
Source: ISG 2020 hence, there is a corresponding decline in product loyalty among cus-
tomers. Services have become the new battleground, and manufactur-
ers keep changing modes of operation to optimize business efficiency.
To succeed, they need more customer insights, software-based service
capabilities and the ability to innovate and react quickly to changing
customer preferences.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Definition (cont.)
Scope of the Study
Digital engineering services offer great revenue potential: The current IT-driven The “Manufacturing Industry Services 2020“ study tracks and analyzes the offerings around
developments in automotive, such as the use of hybrid technology, inclusion of info- several elements of manufacturing, from the intricacies of 3D simulation to shop floor robotics.
tainment and deployment of electric motors, create new business opportunities. The Automation plays a significant role here, spreading across components such as manufacturing
value share of digital components integrated in the engineering aspects of vehicles operations management (MOM) and manufacturing execution systems (MES), as well as capturing
is increasing rapidly. Subsequently, the automotive revenue pool is increasing and process data and storing it in the cloud or inside the new edge.
diversifying. At the same time, the use of shared mobility solutions is resulting in
The study examines the role of service providers across the entire value chain of manufacturing
increased demand for software-driven services.
engineering ― from virtual layout or simulation of the shop floor, ergonomics for machinery and
Data analytics provides investment opportunities to key enablers: Insights for IT/OT convergence to aftermarket services such as using digital twins to check the condition of
product-as-a-service initiatives and the orchestration of the production environment machinery while it reaches the wear-out period of the wear curve.
are central to driving end-user experience and resilience in product development.
ISG sets out to deliver a comprehensive research program with clear and extensive evaluation
5G infrastructure is an investment opportunity with high growth potential: criteria, covering the developments and deliverables of service providers and equipment suppliers
Smart factories are major opportunities for the use of 5G. A 5G network not only in this dynamic market. This study accounts for changing market requirements and provides a
ensures super-fast connections and more bandwidth than Wi-Fi and 4G LTE, but also consistent market overview for the segments, along with concrete decision-making support to
better connectivity, low latency and greater support for thousands of devices in one help user organizations evaluate and assess the offerings and performance of providers.
location ― all of which are attractive for manufacturing facilities.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Definition (cont.)
The ISG Provider Lens™ study offers the following to IT, engineering and R&D deci-
sion-makers:
Transparency on the strengths and weaknesses of relevant providers
Differentiated positioning of providers by segments
Perspective on several markets, including Germany, the U.K. and the U.S
Our study serves as an important decision-making basis for positioning, key relation-
ship and go-to-market considerations. ISG advisors and enterprise clients also use
information from these reports to evaluate their current vendor relationships and
potential engagements.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Provider Classifications
The provider position reflects the suitability of IT providers for a defined market Midmarket: Companies with 100 to 4,999 employees or revenues between US$20 million and
segment (quadrant). Without further additions, the position always applies to all US$999 million with central headquarters in the respective country, usually privately owned.
company sizes classes and industries. In case the IT service requirements from
Large Accounts: Multinational companies with more than 5,000 employees or revenue above
enterprise customers differ and the spectrum of IT providers operating in the local
US$1 billion, with activities worldwide and globally distributed decision-making structures.
market is sufficiently wide, a further differentiation of the IT providers by performance
is made according to the target group for products and services. In doing so, ISG
either considers the industry requirements or the number of employees, as well as the
corporate structures of customers and positions IT providers according to their focus
area. As a result, ISG differentiates them, if necessary, into two client target groups that
are defined as follows:
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Provider Classifications
The ISG Provider Lens™ quadrants are created using an evaluation matrix containing four segments (Leader, Product & Market Challenger and Contender), and the providers are positioned
accordingly.
Leader Product Market Contender
Challenger Challenger
The Leaders among the vendors/ The Product Challengers offer Market Challengers are also very Contenders still lack mature products
providers have a highly attractive a product and service portfolio competitive, but there is still and services or sufficient depth and
product and service offering and a that provides an above- significant portfolio potential and breadth in their offering, but also show
very strong market and competitive average cover¬age of corporate they clearly fall behind the Leaders. some strengths and improvement
position; they fulfill all requirements requirements, but are not able to Often, the Market Challengers potential in their market cultivation
for successful market cultivation. provide the same resources and are established vendors that efforts. These vendors are often
They can be regarded as opinion strengths as the Leaders regarding are somewhat slow to address generalists or niche players.
leaders, providing strategic impulses the individual market cultivation new trends due to their size and
to the market. They also ensure categories. Often, this is due to the company structure, and therefore
innovative strength and stability. respective vendor’s size or weak have some potential to optimize
footprint within the respective their portfolio and increase their
target segment. attractiveness.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Provider Classifications (cont.)
Each ISG Provider Lens™ quadrant may include a service provider(s) which ISG believes has strong potential to move into the Leader quadrant. This type of provider can be classified as a Rising
Star. Number of providers in each quadrant: ISG rates and positions the most relevant providers according to the scope of the report for each quadrant and limits the maximum of providers per
quadrant to 25 (exceptions are possible).
Rising Star Not In
Companies that receive the Rising Star award have a promising The service provider or vendor was not included in this
portfolio or the market experience to become a leader, including the quadrant. There might be one or several reasons why
required roadmap and adequate focus on key market trends and this designation is applied: ISG could not obtain enough
customer requirements. Rising Stars also have excellent management information to position the company; the company does
and understanding of the local market. This award is only given to not provide the relevant service or solution as defined for
vendors or service providers that have made significant progress each quadrant of a study; or the company did not qualify
toward their goals in the last 12 months and are expected to reach the due to market share, revenue, delivery capacity, number
Leader quadrant within the next 12-24 months due to their above- of customers or other metrics of scale to be directly
average impact and strength for innovation. compared with other providers in the quadrant. Omission
from the quadrant does not imply that the service
provider or vendor does not offer this service or solution,
or confer any other meaning.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 1 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
42Q 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
ABB 4 Not In 4 Not In 4 Leader 4 Product Challenger 4 Not In
Accenture 4 Market Challenger 4 Not In 4 Not In 4 Not In 4 Not In
AKKA 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
Altair 4 Not In 4 Not In 4 Not In 4 Product Challenger 4 Not In
Alten 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
Ansys 4 Not In 4 Not In 4 Not In 4 Leader 4 Not In
Armis 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader
AspenTech 4 Not In 4 Not In 4 Market Challenger 4 Not In 4 Not In
Atos 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
Attivo Networks 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader
Autodesk 4 Not In 4 Not In 4 Not In 4 Contender 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 2 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
AVEVA 4 Not In 4 Not In 4 Product Challenger 4 Product Challenger 4 Not In
AVL 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
Axiscades 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In
Bayshore Networks 4 Not In 4 Not In 4 Not In 4 Not In 4 Contender
Bertrandt 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
Bosch 4 Not In 4 Not In 4 Product Challenger 4 Not In 4 Not In
Capgemini (Altran) 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
Caresoft Global 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
Cisco (Sentryo) 4 Not In 4 Not In 4 Not In 4 Not In 4 Market Challenger
Claroty 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader
Cognizant 4 Leader 4 Not In 4 Not In 4 Not In 4 Not In
Cyient 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 3 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
Darktrace 4 Not In 4 Not In 4 Not In 4 Not In 4 Product Challenger
Dassault Systemes 4 Not In 4 Not In 4 Leader 4 Leader 4 Not In
Dextra 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In
Dragos 4 Not In 4 Not In 4 Not In 4 Not In 4 Product Challenger
DXC 4 Leader 4 Not In 4 Not In 4 Not In 4 Not In
eInfochips 4 Not In 4 Leader 4 Not In 4 Not In 4 Not In
Emerson 4 Not In 4 Not In 4 Leader 4 Not In 4 Not In
Expleo 4 Contender 4 Not In 4 Not In 4 Not In 4 Not In
Firemon 4 Not In 4 Not In 4 Not In 4 Not In 4 Product Challenger
Forcam 4 Not In 4 Not In 4 Product Challenger 4 Not In 4 Not In
Forescout 4 Not In 4 Not In 4 Not In 4 Not In 4 Product Challenger
GE 4 Not In 4 Not In 4 Leader 4 Product Challenger 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 4 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
GlobalLogic 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In
Greycon 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
Happiest Minds 4 Contender 4 Product Challenger 4 Not In 4 Not In 4 Not In
HCL 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
Honeywell 4 Not In 4 Not In 4 Leader 4 Not In 4 Not In
iBASEt 4 Not In 4 Not In 4 Rising Star 4 Not In 4 Not In
IBM 4 Leader 4 Market Challenger 4 Not In 4 Product Challenger 4 Not In
Indegy (Tenable) 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader
Infosys 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
iTAC Software 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
Leading2Lean 4 Not In 4 Not In 4 Rising Star 4 Not In 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 5 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
Lighthouse Systems 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
LTTS 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
Microsoft (CyberX) 4 Not In 4 Not In 4 Not In 4 Not In 4 Market Challenger
Mindteck 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In
Mindtree 4 Rising Star 4 Not In 4 Not In 4 Not In 4 Not In
Miracom 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
Mphasis 4 Not In 4 Product Challenger 4 Not In 4 Not In 4 Not In
NavVis 4 Not In 4 Not In 4 Not In 4 Contender 4 Not In
Nemetris 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
Nozomi Networks 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader
NTT DATA 4 Rising Star 4 Not In 4 Not In 4 Not In 4 Not In
Oracle 4 Not In 4 Not In 4 Market Challenger 4 Not In 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 6 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
Pathpartner 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In
Plex Systems 4 Not In 4 Not In 4 Product Challenger 4 Not In 4 Not In
PTC 4 Not In 4 Not In 4 Not In 4 Leader 4 Not In
QuEST Global 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In 4 Not In
R Systems 4 Not In 4 Market Challenger 4 Not In 4 Not In 4 Not In
Rockwell Automation 4 Not In 4 Not In 4 Leader 4 Not In 4 Not In
SAP 4 Not In 4 Not In 4 Leader 4 Rising Star 4 Not In
Sasken 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In
SCADAfence 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader
Schneider Electric 4 Not In 4 Not In 4 Product Challenger 4 Not In 4 Not In
Sepasoft 4 Not In 4 Not In 4 Market Challenger 4 Not In 4 Not In
Siemens 4 Not In 4 Not In 4 Leader 4 Leader 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 Introduction
Manufacturing Industry Services - Quadrant Provider Listing 7 of 7
Smart Manufacturing Smart Manufacturing Production Automation Manufacturing Virtualization OT Security
Services – Automotive Services – Hi-Tech Solutions Solutions Solutions
SIGA OT 4 Not In 4 Not In 4 Not In 4 Not In 4 Rising Star
TCS 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
TATA Elxsi 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In 4 Not In
Tech Mahindra 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
UST 4 Product Challenger 4 Rising Star 4 Not In 4 Not In 4 Not In
VVDN Technologies 4 Not In 4 Contender 4 Not In 4 Not In 4 Not In
Werum IT Solution 4 Not In 4 Not In 4 Contender 4 Not In 4 Not In
Wipro 4 Leader 4 Leader 4 Not In 4 Not In 4 Not In
Zensar 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In
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© 2021 Information Services Group, Inc. All Rights Reserved.Manufacturing Industry Services Quadrants
ISG Provider Lens™ Quadrant Report | January 2021
Executive
ENTERPRISESummary
CONTEXT
OT Security Solutions
This report is relevant to enterprises across all industries in the U.S. evaluating solution by the need to independently document compliance with adopted security frameworks
providers of OT security solutions. and local regulations, identify and prioritize gaps, develop a security strategy that meets
enterprise objectives and lay out an implementation roadmap.
In this quadrant report, ISG lays out the current market positioning of providers of OT
security solutions in the U.S. and how they address the key challenges enterprises face in IT leaders should read this report to understand the relative positioning and capabilities
the region. of providers that can help them effectively assess needs and deploy OT security solutions
The report also shows how service provider technical and integration capabilities, as well
ISG observes that the traditional OT security market is niche and mature, with focused
as partnerships, compare with the rest in the market.
products that address legacy industrial platforms and networks. As these legacy systems
evolve into cyber-physical systems, their security becomes strategically important for both Security leaders in charge of online infrastructure and physical assets should read
OT and IT stakeholders. this report to see how service providers address the specific and significant challenges
of security of data, sensors and other connected systems that make up production
Since OT cybersecurity is a top priority, many enterprises face difficulties expanding
automation in a manufacturing environment.
their security budgets to cover enough full-time employees to monitor and respond to
cyberthreats in-house. They also may have difficulty finding employees fit for the job, Manufacturing operations professionals should read this report to learn more about
because there is a significant shortage of cybersecurity skills in the market. the domain expertise of service providers and how they connect to legacy machinery and
technologies in their portfolios to support their approaches.
As enterprises start to realize the extent of this skills shortage and their budget gaps,
many of them look into outsourcing those responsibilities to other firms specializing in OT
cybersecurity. To meet the demand for comprehensive cybersecurity solutions, notable
acquisitions and strategic partnerships with traditional OT security solution providers are
accelerating.
Enterprises in the U.S. recognize the increasing importance of OT security and how it relates
to enterprise risk management. The growth of strategic security services is being driven
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021
Managed Hosting for Large Accounts
SOCIAL ENTERPRISE NET-
OT SECURITYSUITES
WORKING SOLUTIONS
Definition
Operational technology (OT) can be defined as the suite of hardware
and software that monitors and controls the activities of equipment
in a manufacturing environment. OT systems such as industrial
control systems for heavy industries, which include manufacturing,
transportation and utilities that have been in existence for decades,
are traditionally not connected, thereby making them redundant (or
obsolete) in the modern, advanced networked infrastructure. The lack of
automation in legacy mechanical systems necessitates manual operation
of equipment, log collection and monitoring. With the emergence of
smart, connected devices, the ability to control these devices has been
enhanced. The growth of machine-to-machine (M2M) technologies and
machine learning (ML) has led to a radical change in industry dynamics,
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 OT Security Solutions
OT SECURITY SOLUTIONS
Definition (cont.) Eligibility Criteria
where setups are being geared toward autonomy. The benefits are being Solution providers should have the capacity to innovate and introduce new technology solutions
realized in the form of preventive maintenance that improves machine in the manufacturing industry.
longevity. ISG analyzes the security solutions offered by a solutions
Solution providers must have a track record of providing seamless security against all kinds of
provider to monitor Modbus, Profibus, Ethernet traffic and proprietary
data breaches in manufacturing campuses or networks.
traffic, and to protect OT components such as programmable logic
controllers (PLCs), HMI, SCADA software, physical equipment, machine Solution providers must be able to integrate complex and emerging technologies, including
network technologies, into an overall security solution.
control systems and remote industrial software that are not connected
to the external world. Solution providers should have the capacity to rapidly innovate and stay apace of the latest
threats from the rapidly advancing community of cybercriminals.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 OT Security Solutions
OT SECURITY SOLUTIONS
Observations
While IT and OT have separate roles in an organization, the the production line, leading to the creation of faulty products, which could lead to irreparable
emergence of industrial Internet of Things (IIoT) and integration of monetary and reputational damage. In addition, with machines being connected and data being
physical machines with network sensors and software result in the collected, there is also the looming threat of data leak, which could lead to IP disclosure.
much-awaited IT/OT convergence. Modern systems denote an IT/OT
Several innovative companies have evolved in the last few years to address these threats partially
architecture with an enterprise network, a Domain Name System (DNS)
or fully. Some of the key players in this vulnerability monitoring and detection space, as identified
firewall between the IT and OT zone,s and multilayer operations and
by ISG Provider Lens, are the following:
control mechanisms such as area control and basic control. However,
Attivo has been active in 24 of the top 27 verticals, including automotive, health care, oil and
these systems in a manufacturing facility are often not integrated with
gas and manufacturing, and it has also been progressing in compliance-regulated industries.
security measures such as antivirus or endpoint protection systems.
Claroty’s solutions and strong backing enabled significant year-over-year growth (exceeding 100
The vulnerabilities have multiplied with machines being connected
percent), and new business bookings valued up to tens of millions (USD).
to networks. Also, cyberattacks can cause system malfunctions such
as system overheating and overriding of emergency shutdown, Indegy’s acquisition by Tenable has assured customers of an airtight IT and OT convergence
which could be hazardous for site employees. It often leads to loss from a cybersecurity perspective, through asset-relevant policies, metrics and KPIs and IT and
of productivity and control of manufacturing processes and devices OT risk measurement for intelligent decision-making.
in OT, which can be calamitous. The perpetrators can tamper with
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 OT Security Solutions
OT SECURITY SOLUTIONS
Observations (cont.)
Nozomi effectively handles a broad spectrum of targeted and
nontargeted threats, which include COVID-19-related targeted
attacks and general ransomware that accidentally enters the wrong
system, resulting in risk escalations and massive impact on industrial
operations.
SCADAfence is a specialist in offering robust cybersecurity solutions
for maintaining seamless operational continuity of industrial (ICS/
SCADA) networks.
Armis is a specialist in new threat landscapes and is trusted by
clients to discover and analyze unmanaged and IoT devices on
and off the network. It continuously analyzes endpoint behavior to
identify risks and attacks and formulates mitigation strategies.
SIGA’s (Rising Star) ML-driven technology drives the industrywide
paradigm shift in the protection of industrial OT/industrial control
system (ICS) environments.
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© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021 OT Security Solutions
ARMIS
Overview Caution
Armis, based in California, was acquired by Insight Partners in 2020. The company provides an agentless, enter- Armis can consider revamping its marketing strategy for better market penetration.
prise-class, passive, and cloud-based solution to protect unmanaged and IoT devices. Armis serves hundreds of
global enterprises across 165 countries with 300 deployments. Since OT elements cannot involve agents nor can
be scanned, which, otherwise would cause the device to tip over, Armis takes passive approach for discovery and
threat detection.
Strengths
Gleaning information from customers to analyze the threat landscape: The Armis solution leverages a global
device knowledgebase which is updated in real time with new threats and risks, and accordingly, formulates the
mechanism of threat detection and response. Armis’ device Knowledgebase encapsulates data from over 500 million
devices that are tracked. As the number of customers increases for Armis, the telemetry and device information
expand. Thus, identification and fingerprinting a single device and comparing it to other devices to understand their
behavior become more effectual.
Combating TCP/IP stack exploitations with Armis Threat Research and Disclosures: When an attacker takes
over unmanaged OT, medical and enterprise device based on a Transmission Control Protocol/Internet Protocol
(TCP/IP) fingerprint, and the same TCP/IP stack is used in several real-time operating systems (RTOSes), a large 2020 ISG Provider Lens™ Leader
number of devices can be exposed. In 2019, Armis the Urgent/11 Detector tool for these lower-level vulnerabilities for
unmanaged IoT devices. This was a set of 11 zero-day vulnerabilities that was found in the TCP/IP stack embedded in
VxWorks (a RTOS used in a host of medical, industrial and enterprise devices). Enterprises such as Cisco, which has Armis enhances visibility within the network with respect
VxWorks as its RTOS for switches and routers, can use this to formulate their strategy against these attacks. to assets, providing clients the opportunity to deploy
Methodical approach to analyzing network-connected assets and initiating policy-based actions: Armis’ the technology with network access control in the same
agentless security platform is used to discover, identify and classify assets by connecting to the network environment. environment for stronger protection.
The solution provides high visibility of the devices connected to the network, down to make, model, operating system,
version, etc., and correlates that to a second function, i.e., the risks, gaps and vulnerabilities. Armis’ robust risk and
vulnerability assessment drills down to the risk posture and security posture of the devices, which extend to the third
function, i.e., policy-driven automation enforcement for functions such as quarantine.
22
© 2021 Information Services Group, Inc. All Rights Reserved.Methodology Methodology
ISG Provider Lens™ Quadrant Report | January 2021
METHODOLOGY
The research study “ISG Provider Lens™ 2020 – Manufacturing Industry Services”
analyzes the relevant software vendors/service providers in the U.S. market, based
on a multi-phased research and analysis process, and positions these providers
based on the ISG Research methodology. The study was divided into the following
steps:
1. Definition of Manufacturing Industry Services market 5. Detailed analysis and evaluation of services and service documentation
based on the facts and figures received from providers and other sources.
2. Use of questionnaire-based surveys of service providers/vendor across all
trend topics 6. Use of the following key evaluation criteria:
− Strategy & vision
3. Interactive discussions with service providers/vendors on capabilities and use
− Innovation
cases.
− Brand awareness and presence in the market
− Sales and partner landscape
4. Leverage ISG’s internal databases and advisor knowledge and experience
− Breadth and depth of portfolio of services offered
(wherever applicable).
− Technology advancements
24
© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021
Author and Editor
Avimanyu Basu, Author
Lead Analyst
Avimanyu Basu is a Lead Analyst specializing in cross-vertical research focusing on disruptive innovations and convergence technologies aligned with digital
transformation of enterprises. Avimanyu authored studies focusing on digital disruptions and its influence on engineering service providers along with several
blogs. With almost 8 years of experience in market research and consulting, Avimanyu has provided strategic recommendations to both public and private
sector clients across Europe, Middle East and Asia Pacific. Prior to ISG, Avimanyu has worked with Frost & Sullivan, Infiniti Research and Zinnov in a number of
assignments involving competitive benchmarking, market sizing, market penetration and segmentation.
Sri Harsha Edala, Enterprise Context and Global Summary Analyst
Senior Analyst
Sri Harsha Edala is a senior analyst at ISG and he is responsible for supporting and co-authoring Provider Lens™ studies on Banking and Manufacturing industries.
His area of expertise lies in the automotive, IT and BFSI verticals. Harsha has over 5 years of experience in the technology research industry and has worked with
some of the finest research firms in the past. Harsha is responsible for developing content from an enterprise perspective and author the global summary report.
Along with this, he supports the lead analysts in the research process and writes articles about recent market trends in the industry.
© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ Quadrant Report | January 2021
Author and Editor
Jan Erik Aase, Editor
Director
Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over
35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising
the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an
advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the
industry and make recommendations for both enterprises and service provider clients.
© 2021 Information Services Group, Inc. All Rights Reserved.ISG Provider Lens™ | Quadrant Report
January 2021
© 2021 Information Services Group, Inc. All Rights Reserved
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory
firm. A trusted business partner to more than 700 clients, including more than 75 of world’s top 100
enterprises, ISG is committed to helping corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster growth. The firm specializes in digital
transformation services, including automation, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy and operations design; change man-
agement; market intelligence and technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20
countries—a global team known for its innovative thinking, market influence, deep industry and tech-
nology expertise, and world-class research and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit www.isg-one.com.You can also read
