Majorel - Investor Presentation

Page created by Darren Buchanan
 
CONTINUE READING
Majorel - Investor Presentation
STRICTLY PRIVATE AND CONFIDENTIAL

Majorel –
Investor Presentation
November 2021
Majorel - Investor Presentation
Disclaimer
IMPORTANT: Please read the following before continuing. Failure to comply with the following restrictions may, between others, constitute a violation of applicable securities laws.

This presentation (“Presentation”) is released by Majorel Group Luxembourg S.A. (“Company”) and contains information that qualified or may have qualified as inside information for the purposes of Article 7 of
the Market Abuse Regulation (EU) 596/2014 (MAR).

The financial information for Q3/9M of the Company in this Presentation has been derived from the management accounts of the Company and is unaudited and preliminary. The Information is subject to
updating, revision, amendment, verification, correction, completion and change without notice. It does not purport to contain all information required to evaluate the Company or the Majorel Group and/or its
financial position. The Information does not constitute a recommendation regarding any loans or securities of the Company.

All forward-looking statements are based on Company`s management`s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ
materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section of our Prospectus, available at the
www.bourse.lu/cssf-approvals. Majorel undertakes no obligation to publicly update or revise any of these forward-looking statements
In providing access to this Presentation, none of the Company or any of the Company’s respective affiliates or any of its of their respective directors, officers, employees, agents or advisers (“Representatives”)
undertakes any obligation to provide you with access to any additional information or to update the information as part of this Presentation or to correct any inaccuracies in any such information, including any
financial data or forward-looking statements.
No representation, warranty or undertaking, express or implied, is made by the Company or its Representatives or any other person as to, and no reliance should be placed on, the fairness, accuracy, completeness
or correctness of the Information or the opinions contained therein or any other statement made or purported to be made in connection with the Company or any of the Company’s respective affiliates, for any
purpose whatsoever, including but not limited to any investment considerations.
No responsibility, obligation or liability whatsoever, whether arising in tort, contract or otherwise, is or will be accepted by the Company or its respective Representatives for any loss, cost or damage howsoever
arising from any use of the Information, or for information or opinions or for any errors, omissions or misstatements contained therein or otherwise arising in connection therewith. In addition, no duty of care or
otherwise is owed by the Company or its Representatives to recipients of the information within this Presentation or any other person in relation to the Information.
This Presentation does not, in any jurisdiction, including without limitation in the U.S., constitute or form part of, and should not be construed as, any offer for sale of, or solicitation of any offer to buy, or any
investment advice in connection with, any securities of Majorel Group Luxembourg S.A., nor should it or any part of it form the basis of, or be relied on in connection with, any contract or commitment
whatsoever.

                                                                                                                                                                                                                            2
Majorel - Investor Presentation
Definitions
Net Revenues     “Net Revenues” for the group corresponds to revenues as reported in our consolidated income statement less (i) revenues from minor activities (primarily the Sonopress Business) outside
                 the Majorel Group’s core business which are reported in the column “consolidation / other” in the Company’s segment reporting and (ii) certain direct, order-related external costs which
                 are part of external expenses and costs of materials and consist mainly of cost of services purchased (subcontracted or outsourced services). The “Sonopress Business” is defined as certain
                 non-core business activities historically carried out by Arvato de Mexico, S.A. de C.V., which is currently being wound down. Segment revenues already excludes revenue reported as
                 “consolidation / other” in the Company’s segment reporting. Net Revenues for each segment corresponds to the according segment revenues less certain direct, order-related
                 intersegment and external costs.
Operating        “Operating EBITDA” is defined as EBIT (earnings before interest and taxes) adjusted for depreciation / amortization, impairment and reversal on intangible assets, property, plant and
EBITDA           equipment and right-of-use assets, adjusted for (i) impairment on goodwill and other intangible assets with indefinite useful life as well as gains from business combinations, (ii) carrying
                 amounts on assets held for sale, (iii) impairment/reversals on other financial assets at amortized cost, (iv) impairment/reversals on investments accounted for using the equity method, (v)
                 results from disposals of investments, (vi) fair value measurement of investments, and (vii) restructuring and other special items. We use Operating EBITDA to assess the operating
                 performance of our business as Operating EBITDA shows our EBIT as adjusted for depreciation and amortization, which are non-cash effective charges, and one-off effects for the relevant
                 period. When comparing Operating EBITDA with peer group data, it should be taken into account that the total adjustments in a given year do not represent the full amount of all special
                 effects incurred in a given year, as rather only material non-recurring effects subject to certain thresholds will be considered for the purpose of calculating Operating EBITDA.
Capital          “Capital Expenditure” is defined as investments in intangible assets and investments in property, plant and equipment.
Expenditure
Free Cash Flow    “Free Cash Flow” is defined as Operating EBITDA less adjustments minus increase/plus decrease in Net Working Capital after net cash out from pensions, payments from leases and net
                 investments in non-current tangible and intangible assets excluding net payments from acquisitions and disposals of financial assets.
Net Working       “Net Working Capital” is defined as inventories plus trade and other current receivables, other current assets and deferred items (assets), less trade and other current payables, other
Capital          current provisions and deferred items (liabilities). Current income tax receivables and payables and cash equivalents are not included in our definition of Net Working Capital. We use Net
                 Working Capital to assess the capital requirements of our operating business.
Offshore         We define Net Revenues from offshore locations as Net Revenues generated from the following countries, which include our nearshore locations and may also include certain onshore
Delivery         business carried out in these countries: Morocco, Ivory Coast, Senegal, Togo, Poland, Romania, Estonia, Georgia, Armenia, Mexico, Philippines, Malaysia, India, Kenya, Portugal, Peru,
                 Colombia, and Egypt.
Net Revenue      “Net Revenue Retention” means net revenues generated by clients in H1-2021 divided by net revenues generated by the same cohort of clients in H1-2020 (excluding China Business).
Retention
China Business   "China Business“ means the acquisition of Shanghai Bertelsmann Commercial Services Co. Ltd, Shanghai Bertelsmann – arvato Information Services Co. Ltd. and Bertelsmann-Arvato
                 Commercial Services (Shanghai) Co., Ltd.
Covid-19         "Covid-19 Business“ means contracts to provide services in the fight against the Covid-19 pandemic.
Business

                                                                                                                                                                                                                 3
Today’s agenda

  1   INTRODUCTION TO MAJOREL

  1   FINANCIAL AND BUSINESS PERFORMANCE

  1   2021 FULL YEAR GUIDANCE AND MID-TERM OUTLOOK

  1   FINAL REMARKS

 1    APPENDIX

                                                     4
Today’s agenda

  1   INTRODUCTION TO MAJOREL

      FINANCIAL AND BUSINESS PERFORMANCE

  1   2021 FULL YEAR GUIDANCE AND MID-TERM OUTLOOK

  1   FINAL REMARKS

 1    APPENDIX

                                                     5
1 Majorel’s evolution to a publicly listed company
  on Euronext Amsterdam

                                                                 Full merger            Private placement and
                                                                   in 2019                   public listing
                                                                                                in 2021
                       (One of the largest media services                                 Shareholder structure
                                                                                             (October 31st, 2021)
         +             and education groups worldwide)

                                                                                             Management
                                                                                                         Freefloat
                                                                                                  0.9%
                              50/50 partnership                                        Saham         20.1%
         +                                                    Designs, builds and
                                                                                       Group 39.5%

                                                              delivers end-to-end                      39.5%

         +            (African investment group operating
                                                            customer experience for
                                                            many of the world’s most
                                                            respected digital-native
                                                                                                           Bertelsmann

                         in a variety of essential human
                             industries and services)         and vertical leading        Euronext Amsterdam
                                                                     brands               September 24, 2021
     JV since 2004

                                                                                                                         6
1 Majorel is enabling rich end-to-end customer experience
                                                                                    Customer Interaction                       Business                               Tech &
  Clients                                                                           Services                                   Process Services                       Expert Services

               Global Internet
                                                                             Global partner of choice                      Leader for Content Services,         Digital consumer engagement
                                                                           for digital-native companies                          Trust & Safety                     Digital CX consultancy
                                                                                                                                                                           Start-ups

               Other verticals1
                                                                                               Long-term partner for industry leaders and                            Portfolio of vertical
                                                                                          digital disruptors in integrated end-to-end services                        digital solutions
      BFSI2         Auto            CPG3       Utilities

                                                                     Leverage                                     Domain expertise | Next generation technology | Global platform

                                                                     Delivery model                                     Majorel Anywhere | Multilingual hubs | Global and regional

                                                                     Talent                                    Learning and development | Diversity and inclusion | Wellness and resiliency

  Notes: (1) Selected verticals. (2) Banking, financial services and insurance. (3) Consumer packaged goods.                                                                                  7
1 Large and structurally growing ~$305bn TAM
                                    Insourced CX               Outsourced CX                Content / Trust &
                                       (2020)                     (2020)                     Safety services
                                                                                                 (2020)

                                                                 $89-91bn
                                                                   4-5%
                                                               expected growth(2)

                                                                   $~8bn                         $4-5bn         Adjacent markets
                                      ~$210bn(1)                   ~42%                          30-40%           (e.g. Vertical
                                                                   expected                      expected
                                                                   growth(2)                     growth(3)            BPO)

                                                                                    Digital CX

                                          ~70%                    ~30%
                                        in-house                outsourced
Sources: Everest Group.
Notes: (1) 70% of TAM. (2) CAGR 2020-22E. (3) CAGR 2020-23E.
                                                                                                                              8
1 Favorable digital megatrends accelerated by Covid-19 pandemic
                 Digital                    Brand protection         Proliferation of AI, cloud
             transformation                    imperative               and IoT solutions

                               Increased                Increase in customer              Omnichannel
                              outsourcing                   interactions                   complexity

                                                                                                        9
1 Majorel´s global platform spanning from East to West
                                                                                                                                                                                                                                               Countries we operate in
                                                                                                                                                                                                                                               Multilingual hubs
                                                                                                                                             Netherlands          Germany
                                                                                                                                             Amsterdam        Berlin & Münster         Poland
                 #4                                    16                                                                                 HQ (Luxembourg)
                                                                                                                                                                                       Poznan

     globally in terms of                        multilingual                                                                          Ireland
                                                                                                                                                                                  Romania                                         Differentiated Chinese platform
                                                                                                                                                                             Brasov, Cluj & Sibiu
     countries vs peers(1)                         hubs                                                                                 Dublin                                                                                        with 20 years of history:
                                                                                                                                                                                  Georgia                                          Serving international clients in
                                                                                                                                      Portugal
                                                                                                                                                                                   Tbilisi
               35%                                   63%                                                                               Lisbon
                                                                                                                                        Spain
                                                                                                                                                                                  Armenia
                                                                                                                                                                                                                                    China and domestic Chinese
                                                                                                                                                                                                                                           clients abroad
                                                                                                                                                                                  Yerevan
         offshore net                          employees                                                                              Barcelona
      revenues share(1,2,3)                work from home(1,4)                                                                          Italy
                                                                                                                                        Milan                  Egypt
                                                                                                                                                             Alexandria                                                    Malaysia
        31               129               120+                 60                                                                                            & Cairo                                                    Kuala Lumpur

   countries countries
                                           sites(1)        languages
   presence(1) served

      Serving clients from all over the world…                                                  …across varying industry verticals…                                                          …with a truly global delivery
      Net revenues by segment (2020A)(5)                                                         Net revenues by industry vertical (2020A)(6)                                                Employees by location (2020A)
                                                                                                                                                                                                                              Americas
                            GEMS
                                                                         Merged                                   Other                                  Global                                                                    10%
                                      19%                                                                                                                                                     Excl. China
                                                                       Arvato China                                          26%                        Internet                                                    Asia
                                                                                                                                                 38%                                                                         15%
                                                                          in 2021                                                                                                                                                                 40% Europe

                                                   81%                                                                       19%
                                                              EASA                                                                                                                                                                35%
                                                                                                                     Telco             16%
                                                                                                                                                                                                                  Africa & ME
                                                                                                                                          BFSI
Notes: Latest data unless otherwise stated. (1) As of 31 December 2020. (2) “Offshore” defined as revenues from the following countries (even if some local business is included): Morocco, Ivory Coast, Senegal, Togo, Poland, Romania, Estonia, Georgia, Armenia,
Mexico, Philippines, Malaysia, India, Kenya, Portugal, Peru, Colombia, Egypt. (3) Net revenues for the group corresponds to revenues as reported in our consolidated income statement less (i) revenues from minor activities (primarily the Sonopress Business)
outside the Majorel Group’s core business which are reported in the column “consolidation / other” in the Company’s segment reporting and (ii) certain direct, order related external costs which are part of external expenses and costs of materials and consist
mainly of cost of services purchased (subcontracted or outsourced services). (4) Including China. (5) EASA = Europe, Africa, South America. GEMS = Global English, Middle East, South East Asia. Excluding revenues from consolidation and others. (6) Split based on    10
assessment of the management.
1 Deeply entrenched long-term relationships with top clients
   Top 20 clients (2020)
                                                                                                                                Business
                Countries                               Sites                              Languages                                                               Client tenure
                                                                                                                                 Lines                                                                            Low client concentration(1)
                   (#)                                   (#)                                  (#)                                                                      (years)
                                                                                                                                  (#)
                                                                                                                                                                                                      % of net revenues (2020A)

                                                                                     45                                                   21                    23
           15
                                                22
                                                                                                                                                                               22
                                                                                                                           17
                                                                                                                                                                                                                                           Top 5 clients
                                                                                                                                                                                                   Other clients
                                                               16                            22
                                                                                                                                                                                                                       31%               34%
                   8                                                                                                                                                                  14
                                                       10
                                                                                                                                                  8                      9
                          6                                                                                                        7
                                                                       6

                                 3                                                                   8                                                                                                                   16%
                                                                                                                                                                                                                                   19%
                                                                                      11                                                                                                                                                  Top 6-10 clients
            3                                                                                               3                                                                                       Top 11-20 clients
                                                                                                                                                                  3
                          1                      3                                                   1                      1              1                                    1
                                                                2

                                                                                                                                                                                                             ~12Y                          113%
                                Global Internet (8 clients)                           Non Global Internet (12 clients)                           Average                                              Avg.   client tenure(2)      Net revenues retention(3)

Notes: (1) Client concentration percentages do not add up to 100% due to rounding. (2) Of top 20 clients. (3) Net revenues generated by clients in 2020 divided by net revenues generated by the same cohort of clients in 2019.
                                                                                                                                                                                                                                                               11
1 Uninterrupted Global Internet Client wins since 1998
                                                                                                                           Client GI 13
  Illustrative Global Internet (GI) clients won year on year
                                                                                                                           Client GI 14

                                                                                                                           Client GI 15

                             Client GI 2                                                     Client GI 10                  Client GI 16

        1998                   2010           2011                           2015            2016           2018           2019           2020

                                              Client GI 2

        Client GI 1                                                          Client GI 7
                                              Client GI 3                                                   Client GI 11                  Client GI 17

                                              Client GI 4                    Client GI 8
                                                                                                            Client GI 12                  Client GI 18

                                              Client GI 5                    Client GI 9

               Long-term partnerships and no churn             Dedicated key account teams                    Expanding with clients

                                                                                                                                                         12
1 Multiple organic growth vectors supplemented by M&A

   Visible organic and M&A growth levers   Successful track record
                                                          Group foundation                                        Add-ons

              Regional expansion
                                                                                                                   China CRM
                                                                                                                    Business

                                             Majorel created through successful merger and             (2021)       (2021)     (2020)
                                                       integration of 4 businesses
              Expand product scope
              with existing clients
                                           Visible pipeline of further M&A opportunities

                                                                     42 targets in the pipeline as of June 2021
              Attract new clients

                                               Customer Interaction and Business Process Services
                                                                                                                    31 targets
              Invest in new services                                                                               Tech & Expert
                                                  7 targets                         4 targets
                                                                                                                      Services
                                             Geographical expansion        Vertical domain expertise

                                                                                                                                        13
Today’s agenda

      INTRODUCTION TO MAJOREL

  1   FINANCIAL AND BUSINESS PERFORMANCE

  1   2021 FULL YEAR GUIDANCE AND MID-TERM OUTLOOK

  1   FINAL REMARKS

 1    APPENDIX

                                                     14
2 Attractive financial profile with strong growth, expanding margins
      and high cash conversion
      Revenues and Net Revenues                                             Operating EBITDA                                                     EBIT                                                                 Group Profit
      €mn; % YoY organic growth                                             €mn; % of net revenues                                               €mn; % of net revenues                                               €mn; % of net revenues

                                   +14%                                               10.9%                             14.6%                              4.1%                               8.7%                              1.3%                               6.4%
                                      +14%
                                         1,375
                                              1,340
                                                                                                       +53%              196

                                                                                         128
                1,211                                                                                                                                                     +142%               116
                        1,172                                                                                                                                                                                                                   +438%                   86

                                                                                                                                                               48

                                                                                                                                                                                                                                     16

                    2019                         2020
                   Revenues              Net Revenues                                   2019                            2020                                 2019                            2020                                  2019                            2020

                                                                                                                   77% cash conversion(2) in 2020
Notes: Excl. China. (1) Operating EBITDA is defined as EBIT (earnings before interest and taxes) adjusted for amortization and depreciation, impairment and reversal on intangible assets, property, plant and equipment and right-of-use assets. (2) Cash Conversion
= Free Cash Flow / Operating EBITDA.; all full year financials are audited.                                                                                                                                                                                                  15
2 Our strong financial performance continues in H1 2021

  Revenues and Net Revenues               Operating EBITDA                   EBIT                               Group Profit
  €m                                      €m                                 €m                                 €m
                   +37%

                    +35%

                          877                              +121%
                                842

                                                                    154
       642 626

                                                                                              +235%    114
                                                                                                                               +331%     85
                                                   70

                                                                                      34
                                                                                                                       20

       H1-2020            H1-2021
                                                 H1-2020           H1-2021          H1-2020           H1-2021        H1-2020           H1-2021
        Revenues     Net Revenues
                                       % Net
                                                  11.2%             18.4%            5.4%             13.6%            3.1%            10.1%
                                      Revenues

                                                                                                                                                 16
2 Majorel’s strong topline momentum continues
                        Revenues and Net Revenues (9M 2021)                                                         Revenues and Net Revenues (Q3 2021)
       €m                                                                                              €m

                               +34%         1,327                                     +33%    1,282                    +30%                       +30%
                                                                                                                                 451                        440

                987                                                    965                                    347                         340

            9M 2020                      9M 2021                   9M 2020                   9M 2021        Q3-2020           Q3-2021   Q3-2020           Q3-2021

                            Revenues                                                Net Revenues                      Revenues                  Net Revenues

  Note: All numbers are based on unaudited and non-reviewed management reporting.                                                                                   17
2   Business highlights during 9 months ended September 30, 2021

                 Continued strong                                                  Growth                     On-going
                                                                                                                                          Digital expansion
                growth momentum                                              with existing clients       regional expansion

                          +33%                                                        116%                        3                              44%
         9M Net Revenues growth (yoy)                                       Net Revenue Retention     New countries in preparation       Global Internet clients1
                                                                                  (9M 2021)
                                                                                                                  Croatia

                        66,800                                                                                    North Macedonia                21%
            Team members (Sep 2021)                                                                                                  Content Services, Trust & Safety1
                                                                                                                  Ghana

                                                                                                              +50%                                9%
                                                                                                     Offshore Net Revenues growth       Tech & Expert Services1
                                                                                                               (9M, yoy)

    Note: All numbers are based on unaudited and non-reviewed management reporting.
    (1) As % of group Net Revenues for 9M 2021
                                                                                                                                                                         18
2 On track to achieve our operational KPI midterm targets
                                          Client mix                                                                   Delivery mix                                      Product mix

                                                                                                                                                       Share of Content                Share of Tech &
     Share of Global Internet                                     Share of Telco                                   Share of Offshore
                                                                                                                                                    Services, Trust & Safety           Expert Services

                   in 2020                                             in 2020                                             in 2020                         in 2020                       in 2020

                  38%                                                 19%                                                 35%                             17%                             5%

                  9M 2021                                             9M 2021                                             9M 2021                         9M 2021                        9M 2021

                   44%                                                 13%                                                38%                              21%                            9%

            Midterm target                                       Midterm target                                       Midterm target                    Midterm target                 Midterm target

                >50%                                                c.10%                                              45-50%                           20-25%                         10-15%
   Note: All numbers are based on unaudited and non-reviewed management reporting. All operational KPIs are expressed as % of group Net Revenues.                                                        19
2 Strong like-for-like Net Revenues growth of 17%
                                                                                    Net Revenues bridge 9M 2020 to 9M 2021
                                €m

                                                                             +17%
                                                                         like-for-like                                                                                                        1,282
                                                                    Net Revenues growth
                                                                                                                                                                         83
                                                                                                                                68

                                                                                       166
                                              965

                                           9M 2020                               Like-for-like                         China Business                         Covid-19 Business              9M 2021

  Note: All numbers are based on unaudited and non-reviewed management reporting. Like-for-like comparison includes first time consolidation of Junokai acquisition (
2 All segments contributed to Majorel’s growth
                                                                             Net Revenues bridge 9M 2020 to 9M 2021
                                €m
                                9M y-o-y growth                                    +21%                      +45%                N/A    +33%

                                Q3 y-o-y growth                                    +15%                      +52%                N/A   +30%

                                                                                                                                       1,282
                                                                                                                                 68
                                                                                                                81
                                                      965                             167

                                                                                     Includes positive
                                                                                       impact from
                                                                                    COVID-19 Business

                                                  9M 2020                            EASA                     GEMS               CEA   9M2021

  EASA = Europe, Africa, South America      GEMS = Global English, Middle East and South East Asia   CEA = China and East Asia
  Note: All numbers are based on unaudited and non-reviewed management reporting.
                                                                                                                                                21
2 EASA growth in line with expectations
                                                     Net Revenues Q3 2020 and Q3 2021                                                                                                    Comments
  €m
                                                       15%                                                                                                             • Expansion with Global Internet Clients
                                                                         317
                                       276
                                                                                                                                                 +6%                   • Expansion with BFSI clients
                                                                                                                                            Like-for-like Net
                                                                                                                                           Revenues growth
                                                                                                                                                                       • COVID-19 related business

                                   Q3 2020                           Q3 2021
                                                                                                                                                                       • Continuation of active client portfolio
                                                    Net Revenues 9M 2020 and 9M 2021                                                                                     management

  €m
                                                       21%
                                                                         953
                                       786
                                                                                                                                               +11%
                                                                                                                                            Like-for-like Net
                                                                                                                                           Revenues growth

                                  9M 2020                            9M 2021
  Note: All numbers are based on unaudited and non-reviewed management reporting. Like-for-like comparison includes first time consolidation of Junokai acquisition.
                                                                                                                                                                                                                   22
2 Very strong growth momentum in GEMS
                                                  Net Revenues Q3 2020 and Q3 2021                                          Comments
  €m
                                                    52%                                                   • Growth with Global Internet clients
                                                                      97

                                     64                                                +52%               • In particular strong growth momentum in
                                                                                      Like-for-like Net     the Philippines, Canada, US, Malaysia and
                                                                                     Revenues growth        India

                                 Q3 2020                         Q3 2021                                  • Strong growth of recently established
                                                                                                            country Kenya
                                                 Net Revenues 9M 2020 and 9M 2021
  €m                                                                                                      • Continuation of active client portfolio
                                                    44%                                                     management
                                                                     260
                                    180
                                                                                       +45%
                                                                                      Like-for-like Net
                                                                                     Revenues growth

                                9M 2020                          9M 2021

  Note: All numbers are based on unaudited and non-reviewed management reporting                                                                        23
2 Growing contribution from CEA business
                                                               Net Revenues Q3 2021                                         Comments
  €m
                                                                                                           • Expanding footprint in China
                                                                      27
                                                                                       Growth rate n/a
                                                                                       due to first time   • Expansion of digital consumer engagement
                                                                                       consolidation as      services and focus on Consumer Products and
                                                                                      of January 1, 2021     digital clients

                                                                 Q3 2021                                   • Contribution in line with management
                                                                                                             expectations
                                                              Net Revenues 9M 2021
  €m

                                                                      68

                                                                                       Growth rate n/a
                                                                                       due to first time
                                                                                       consolidation as
                                                                                      of January 1, 2021

                                                                 9M 2021

  Note: All numbers are based on unaudited and non-reviewed management reporting.                                                                     24
Today’s agenda

      INTRODUCTION TO MAJOREL

      FINANCIAL AND BUSINESS PERFORMANCE

  1   2021 FULL YEAR GUIDANCE AND MID-TERM OUTLOOK

  1   FINAL REMARKS

 1    APPENDIX

                                                     25
3 Raising our 2021 Net Revenues target guidance
  and keeping our midterm guidance unchanged
  €m

                                                                                                                        Covid-19 Business

                                                                                                                        First time
                                                                                                                        consolidation of                 1,700-1,750
                                                                                                                        China Business
                                                                                                                                      9M
                                                                                                                                    +17%1
                                                                                                    1,340
                                                                                                                                                1,282m
                               1,172                              +14%                                                                           in 9M

                                                                             965m
                                                                             in 9M

                                2019                                                                2020                                                    2021E      […]

  (1) Like-for-like Net Revenues growth 9M 2021 yoy (excl. Covid-19 Business and effects from the first time consolidation of China Business)                                26
3 Raising our 2021 Operating EBITDA target guidance
  and keeping our midterm guidance unchanged

  €m

                                                        Covid-19 Business
                                                                             290-310

                                                196

                               128

  % Net                                                                       Above
                              10.9%   +370bps   14.6%                       16.5-17.0%
  Revenues

                              2019              2020                          2021E      […]

  (1) As % of Net Revenues.                                                                    27
Today’s agenda

      INTRODUCTION TO MAJOREL

      FINANCIAL AND BUSINESS PERFORMANCE

  1   2021 FULL YEAR GUIDANCE AND MID-TERM OUTLOOK

  1   FINAL REMARKS

 1    APPENDIX

                                                     28
4 Key takeaways

       1       Strong like-for-like Net Revenues growth (+17% for 9M 2021 and +15% for Q3 2021)                                ✓

       1       Accelerated momentum with Global Internet clients (+58% Net Revenues growth for 9M 2021 and +54% for Q3 2021)   ✓

       1       Substantial growth in Offshore Delivery and further regional expansion with 3 new countries in preparation      ✓

       1       Further expansion of digital offerings: Content Services, Trust & Safety and Tech & Expert Services             ✓

       1       Increased guidance for 2021: Net Revenues expected 1,700m-1,750m and Operating EBITDA 290m-310m                 ✓

  Note: All numbers are based on unaudited and non-reviewed management reporting.
                                                                                                                                   29
Today’s agenda

  1   INTRODUCTION TO MAJOREL

  1   FINANCIAL AND BUSINESS PERFORMANCE

  1   2021 FULL YEAR GUIDANCE AND MID-TERM OUTLOOK

  1   FINAL REMARKS

 1    APPENDIX

                                                     30
A Free Cash Flow generation in line with our target corridor

   €m                                                                                                                        H1-2021                            H1-2020                    • Free Cash Flow of €85m, in line with our free
                                                                                                                                                                                             cash flow generation target corridor of 51-56%
   Cash flow from operating activities                                                                                                123                                139                 of Operating EBITDA
   o/w Net Working Capital effects                                                                                                    (24)                                 70
                                                                                                                                                                                           • H1-2020 substantially impacted by Covid-19
   add back: Taxes paid                                                                                                                 15                                   5               related liquidity preservations measures
                                                                                                                                                                                             (working capital effect and lower than usual
   add back: Other adjustments not included in free cash flow1                                                                          (1)                                  1
                                                                                                                                                                                             Capital Expenditure)
   less: Capital Expenditure                                                                                                          (30)                               (16)
                                                                                                                                                                                           • Capital Expenditure of €30m in H1-2021,
   % Net Revenues                                                                                                                    3.5%                              2.6%                  equivalent to 3.5% of our Net Revenues
                                                                                                                                                                                             (c. 3.8% of our Net Revenues if adjusted for
   less: Payment from leases                                                                                                          (25)                               (21)
                                                                                                                                                                                             Covid-19 Business)
   less: Scope and other effects2                                                                                                         3                                  1
                                                                                                                                                                                           • Net Working Capital of €85m
   Free Cash Flow                                                                                                                       85                               109

   % Operating EBITDA                                                                                                                 55%                             155%

  (1) Includes additional items other than taxes paid which are included in Cash flow from operating activities as defined by IAS 7, but not included in Free Cash Flow as used in the management reporting, such as cash flows from profit transfer agreements   31
  with Bertelsmann affiliates and other. (2) Includes cash effects from scope differences and other simplifications used in management reporting.
A Strong balance sheet despite investments in strategic M&A

   €m                                    H1-2021    FY-2020    • Net cash position impacted by
                                                                 • Net cash outflow for strategic M&A
   Cash and cash equivalents                 216        195
                                                                 • Dividend payment to shareholders
   Liabilities to banks                       (3)       (33)
                                                               • €30m bank loan repaid in June
   Other financial debt                      (85)       (21)

                                                               • Other financial debt increased due to
   Net cash position                         128        141
                                                                 additional €65m term loan agreement with
                                                                 Bertelsmann to fund strategic M&A
   Provisions for pensions and similar       (46)       (50)

   Lease liabilities                        (112)       (95)   • Undrawn revolving credit facilities of c. €50m
                                                                 (maturing in November 2022)
   Economic Cash/ (Debt)                     (29)        (4)

                                                                                                              32
A Consolidated Income Statement

   €m                                                                                                                       H1-2021    H1-2020
   Revenues                                                                                                                     877        642
   Other operating income                                                                                                        18         15
   External expenses and cost of materials                                                                                     (212)      (155)
   Personnel costs                                                                                                             (529)      (432)
   Amortization/ depreciation, impairment and reversals on intangible assets, property, plant and equipment and right-of-
                                                                                                                                (40)       (36)
   use assets
     o/w related to right-of-use assets                                                                                         (22)       (20)
   Results from investments accounted for using the equity method                                                                 0          0
   Results from disposals of investments                                                                                           -          -
   EBIT (earnings before interest and taxes)                                                                                    114         34
   Interest expenses                                                                                                             (1)        (1)
   Other financial expenses (net)                                                                                                (1)        (3)
     o/w interest expenses on lease liabilities                                                                                  (2)        (2)
   Earnings before tax                                                                                                          112         30
   Income tax expense                                                                                                           (27)       (10)
   Group profit or loss                                                                                                          85         20

                                                                                                                                                  33
A Consolidated Balance Sheet – Assets

   €m                                                      H1-2021    FY-2020
   Goodwill                                                     91         53
   Other intangible assets                                      22          8
   Property, plant and equipment and right-of-use assets       219        190
   Investments accounted for using the equity method             3          2
   Trade and other receivables                                    -         1
   Other non-financial assets                                    8          2
   Deferred tax assets                                          15         15
   Total non-current assets                                    358        271
   Inventories                                                    -         -
   Trade and other receivables                                 380        307
   Other financial assets                                        7          1
   Other non-financial assets                                   55         56
   Current income tax receivables                               11          9
   Cash and cash equivalents                                   216        195
   Total current assets                                        669        568
   Total assets                                               1,027       839

                                                                                34
A Consolidated Balance Sheet – Equity & liabilities
   €m                                                 H1-2021           FY-2020
   Subscribed capital                                              0               0
   Capital reserve                                               256              275
   Retained earnings                                             132              37
   Majorel’s shareholders equity                                 388              312
   Non-controlling interests                                       5               5
   Total equity                                                  393              317
   Provisions for pensions and similar obligations                46              50
   Other provisions                                                7               5
   Deferred tax liabilities                                        2                -
   Financial debt                                                 85              20
   Lease liabilities                                              68              58
   Other non-financial liabilities                                 6               1
   Total non-current liabilities                                 214              134
   Other provisions                                               29              22
   Financial debt                                                  2              34
   Lease liabilities                                              44              37
   Trade and other payables                                      144              132
   Other non-financial liabilities                               177              153
   Current income tax payable                                     24              10
   Total current liabilities                                     420              388
   Total equity and liabilities                                 1,027             839
                                                                                  35
A Consolidated Cash Flow Statement
   €m                                                           H1-2021    H1-2020
   Group earnings before interest and taxes                         114         34
   Taxes paid                                                       (15)        (5)
   Depreciation and write-up of non-current assets                   40         36
   Change in provisions for pensions and similar obligations           -        (1)
   Change in other provisions                                         9          6
   Change in net working capital                                    (24)        70
   Other effects                                                     (1)        (1)
   Cash flow from operating activities                              123        139
   Investments in intangible assets                                  (4)        (1)
   Investments in property, plant and equipment                     (26)       (15)
   Investments in financial assets                                   (5)          -
   Investments in purchase price for consolidated investments       (56)        (1)
   Disposal of fixed assets                                            -         1
   Cash flow from investing activities                              (90)       (17)
   Proceeds from/redemption of other financial debt                  34         32
   Redemption of lease liabilities                                  (23)       (19)
   Interest paid                                                     (3)        (3)
   Dividends to Majorel shareholders                                (19)          -
   Other effects                                                     (3)          -
   Cash flow from financing activities                              (14)        10

                                                                                      36
A Calculation of Net Working Capital

   €m                                                     H1-2021    FY-2020
   Inventories                                                  0          0
   + Trade accounts receivable                                363        291
   - Trade accounts payable                                  (121)      (104)
   Trade working capital                                      242        187
   + Other accounts receivable and other current assets        57         60
   + Prepaid expenses                                          14         12
   - Other accounts payable                                  (196)      (174)
   - Deferred income                                           (3)        (5)
   - Other operating provisions                               (29)       (22)
   Other working capital                                     (157)      (129)
   Net Working Capital1                                        85         58

  Notes: (1) Unaudited
                                                                                37
You can also read