Living with Dementia: Information and Community Resources

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Living with Dementia: Information and Community Resources
Living with Dementia:
Information and Community Resources
Living with Dementia: Information and Community Resources
VERSION 2 23/05/2022

                                                                                                          www.southernhealth.nz
                                                                                           Page 2 of 15
Living for today planning for tomorrow. Liz and Marrylln look over an Advance Care Plan.
Living with Dementia: Information and Community Resources
Contents

Advance Care Planning............................................ 4                        Meal Services ...................................................................... 7

Alzheimer’s Society Otago ...................................... 4                         Personal Safety Devices ...................................................... 8
Alzheimer’s Society Southland ................................ 4                           Respite Care ........................................................................ 9
Carer Support ......................................................... 5                  Shopping Services ............................................................... 9
Companionship Services ......................................... 5                         Social Opportunities .......................................................... 10
Enduring Power of Attorney .................................... 5                          Support and Advice ........................................................... 11
Home Support Services........................................... 6                         Transport Services............................................................. 12
Hospice and end of life services .............................. 7                          Feedback for SDHB Services .............................................. 13
Learning Opportunities ........................................... 7                       This document .................................................................. 13

                                                                            Page 3 of 15
Advance Care Planning                                  Alzheimer’s Society Otago                                   Alzheimer’s Society Southland
Advance Care Planning (ACP) is a process of            Alzheimer’s Otago supports people with dementia and         Alzheimer’s Southland offers support, education and
thinking about, discussing and writing down a plan     their family/whānau across the Otago and Queenstown         information to anyone wanting to know more about
about the type of medical care and treatment you       Lakes area. They have community educators based in          dementia. They provide this service by offering
would want to receive in the future.                   Dunedin, Oamaru, Alexandra and Queenstown.                  educational talks, information sessions, support groups
                                                                                                                   and home visits to clients.
It helps to make sure that your needs and wishes       They offer carer support groups, one to one contact via
are known, and your personal beliefs and values        telephone, email or face to face, socialisation groups,     Phone: (03) 214 0984
are respected about your own future health care        education about living well with dementia, wandatrak        Physical Address: 135 Yarrow Street Invercargill 9810
decisions. It helps guide doctors and other health     pendants and some excellent written resources.              Postal Address: PO Box 980 Invercargill 9840 Email:
professionals in their decisions about treatment if                                                                alzheimers.southlandcsw@xtra.co.nz
you become too sick to speak for yourself or are       Referrals are made through GP’s, specialists, needs
incapable of making decisions for yourself.            assessors, social workers or the family making contact
                                                       themselves. The service is free although you can
If you have an Advance Care Plan which you have        become a member by paying a $20 subscription and
shared with your family, healthcare decision-making    donations are always welcome.
is also less stressful for them and your loved ones.
                                                       Central Otago/Queenstown
A good place to start to make an Advance Care Plan:    Phone: (03) 448 9056
                                                       Address: 14-20 Centennial Avenue Alexandra 9016
www.hqsc.govt.nz/our-                                  Email: central@alzheimersotago.org.nz
programmes/advancecareplanning
                                                       Dunedin/South and West Otago
The Te Hokinga ā Wairua End of Life Service website    Phone: (03) 471 6154
Covers advance care planning as well as a practical    Physical Address: Community House 283-301 Moray
guide for people facing the loss of someone close to   Place Dunedin
them.                                                  Postal Address: P O Box 5304 Dunedin 9058 Email:
                                                       admin@alzheimersotago.org.nz
www.endoflife.services.govt.nz/welcome
                                                       North Otago
                                                       Phone: (03) 434 9090
                                                       Address: 27 Coquet Street Oamaru, 9444 Email:
                                                       north@alzheimersotago.org.nz
                                                       Cognitive stimulation therapy group twice a week. Contact
                                                       on the email above

                                                                              Page 4 of 15
Carer Support                                           Companionship Services                                  Enduring Power of Attorney
Carer Support is a subsidy funded by the Ministry       Volunteer Visitors: Supporting people living alone or   An Enduring Power of Attorney (EPOA) will give you
of Health or the District Health Board. It can assist   unable to drive. Visit people in their homes for a      peace of mind that someone you trust will make
the unpaid full-time carer of a person with a           chat over a cup of tea, to play a game of cards, help   decisions for you, if you can’t decide for yourself. Your
disability to take a break from caring for that         with shopping, or share an outing. Regular contact      EPOA will save your family the cost and stress of
person.                                                 and company.                                            getting a court order to make decisions about you.

Carer Support is designed to be flexible. The client    Age Concern                                             There are two types of EPOA – one covering your
and the full-time carer can choose to coordinate        Age Concern Otago (03) 477 1040                         property and the other covering your personal care
their relief care, and this can be claimed for in       Age Concern Otago (Central Otago) (03) 448 7075         and welfare.
either half or full days.                               Age Concern Otago (North Otago) (03) 448 7075
                                                        Age Concern Southland (03) 218 6351                     It’s important for everyone to get an EPOA.
Common options may include:                             Email: agecon@ageconcernotago.co.nz
Residential care in a facility for a pre-arranged       www.ageconcernotago.com                                 For useful information go to:
number of days, support for the client within their                                                             www.superseniors.msd.govt.nz/finance-planning
own home or for activities outside of the home.         Enliven, Presbyterian Support Otago                     /enduring-power-of-attorney
The client can be assessed by a Needs Assessment        https://psotago.org.nz/services/in-your-
Service Coordination (NASC) Agency or in some           community/visiting-volunteers or ph: (03) 477 7115
circumstances, by a doctor or social worker. If
eligible, then the Assessor will allocate Carer
Support days. Reviews are usually done annually.

                                                                               Page 5 of 15
Good Partners                                           The Good Companion
                                                        Homecare & nursing organisation which specialises       In home respite care, 24 hr live in care, Post
Home Support Services                                   in home and community based services. Services          hospitalisation recovery support, Palliative Care,
                                                        range from domestic and personal support through        Home based support, Companionship
There are a range of private and funded options for
                                                        to specialist and complex care.                         www.thegoodcompanion.co.nz
help at home and community activities including
                                                        Ph: 0800 262 301                                        Phone: 021717884
household chores, showering and dressing, skin
                                                        http://www.goodpartners.co.nz/                          info@thegoodcompanion.co.nz
care, managing medication, shopping, helping to
ensure safety and security at home.
                                                        Gore Foot Clinic                                        Mobile Dental Service
                                                        53 Irk Street, Gore 9710                                A Dunedin company providing specialised at-home
Access Community Health                                                                                         dental service.
                                                        03-208 3664
Providing nursing, personal care, rehabilitation and                                                            http://www.zaara.co.nz
household assistance to people in their own homes.                                                              0274323101
                                                        Health Care NZ
Ph 0800 284 663
                                                        Provide in-home and community-based health,
info@access.org.nz
                                                        rehabilitation, nursing, mental health and disability
www.access.org.nz
                                                        support.
                                                        Ph: 0800 002 722
Dunedin Nursing Service
                                                        www.healthcarenz.co.nz
Private nursing care, social support, assistance with
community activities and appointments.
                                                        In home foot care
www.dunedinnursingservice.co.nz
                                                        Pedicare (Dunedin)
Phone: (03) 476 0180
                                                        (03) 4897860
Cell: 022 628 1308
                                                        My Care
Florence Nightingale
                                                        www.mycare.co.nz
Provider of a wide range of in-home care from short
                                                        Online website to find in private home support
term help through to long term 24 hour care for
people with serious injuries
                                                        Royal District Nursing Service
Otago: (03) 470 1588
                                                        Provide home nursing and home support services to
Southland: (03) 214 0666
                                                        people of all ages and cultures in their own homes.
www.florence2care.co.nz
                                                        0800 736 769
                                                        www.rdns.org.nz
Footsteps Podiatry Invercargill
(03) 215 4666
                                                        Sui’s Finger and Toenail Grooming Service Dunedin
www.footstepspodiatry.co.nz
                                                        027451748

                                                                               Page 6 of 15
Learning Opportunities
Hospice and end of life services                                                                                Meal Services
                                                         For those wishing to engage in their own further
(For those with or without Dementia)                     study in Dementia, there are some on-line study        There are a range of options for help with meals.
                                                         courses available.                                     Dunedin Meal Services:
People who have dementia who require specialist                                                                 • Home of St Barnabas Meals on Wheels (03) 455
palliative care access this through their GP, hospital   Free on-line Dementia Training Courses                    8298 Taieri Court (03) 489 6044
doctor or district nurse who can make a referral to      www.dementiatrainingaustralia.com.au                   • Portobello Penguin Cafe (03) 478 1055
Hospice.                                                                                                        • Outram 4 Square (03) 4861723
                                                         Wicking Dementia Research and Education Centre         • Port Chalmers 4 Square (03) 472 8746
The Aged Residential Care (ARC) Cancer Nurse             offers two free online courses:                        • BBQuick : www.bbquick.co.nz (03) 453 1000
Specialist service is available to provide regular       MOOC Understanding Dementia Course                     • Eat L8R (Eat Later) www.eatl8r.co.nz
generalist palliative care support to facilities         MOOC Preventing Dementia Course                        • EAT Unlimited www.eat.co.nz
providing hospital level care.                                                                                  • MADE by Foodbag: www.getmade.co.nz
                                                         www.utas.edu.au/wicking                                Southland Meal Services:
People who live in ARC and have specialist palliative                                                           • Adagio Café (Winton) deliver Monday to Friday in
care needs can be referred to Hospice by their GP in     MOOC stands for ‘Massive Open Online Course’              Winton (03) 2367272
the same way as people who live in their own             which means studying free online with people from      • Country Manor Catering (Winton) offers
homes.                                                   all around the world. These courses are available at      delivered meal on wheels (if eligible) or meal able
                                                         different times throughout the year and are suitable      to be collected from bakery
Information about services and contact numbers           for families, carer’s and professionals.                  www.countrymanor.co.nz
are available on: https://www.hospice.co.nz/                                                                    Ph (03) 236 8226
                                                                                                                • Age Concern meals, eat in dining Tuesday to
Otago Community Hospice                                                                                            Friday. Also have takeaway meals and soup
293 North Road, North East Valley,                                                                                 available.
Dunedin 9010, New Zealand                                                                                       • Forth Street Invercargill (03) 2186549
www.otagohospice.co.nz                                                                                          Luvlee home cooked meals and takeaways. Open
contact@otagohospice.co.nz                                                                                         seven days a week. 278 Tay Street, Invercargill.
Phone 03 473 6005 or 0800 473 6005                                                                              Ph (03) 217 0854
                                                                                                                • Dinner Club Invercargill www.dinnerclub.co.nz
Hospice Southland:                                                                                              • Email julie.macdonald8@gmail.com Ph (03) 216
Gate 1, Southland Hospital Grounds, Elles Road,                                                                    2988 Mob 0274 906 174
Strathern, Invercargill 9812                                                                                    • Koha Kai meals available from ‘The Pantry’ in
Phone: (03) 211 3081                                                                                               Grace Street, South city
Phone: 0800 211 3081                                                                                            • Timaru Roast 33 Tay Street Invercargill
www.hospicesouthland.org.nz                                                                                        Ph (03) 218 8988
                                                                               Page 7 of 15
Meal Services Continued                               Consumer New Zealand list five Accredited Suppliers      ADT Monitored fire alarms:
                                                      of Personal Alarms that the Ministry of Social           https://www.adt.com/
   •   Muffintops 255 Elles Road, Invercargill        Development have approved for its accredited             24/7 monitored smoke and heat detection.
   •   Ph (03) 214 0532                               supplier list. You may be able to access financial
   •   Parata Gore – meals delivered hot weekdays -   assistance from Work and Income to contribute to
       03-208 6303                                    the cost of these devices. The following suppliers are
                                                      available in the South Island:
Most supermarkets also have hot and frozen cooked     • St Johns Medical Alarms:
meals available.                                         www.stjohn.org.nz/medical-alarms
                                                      • Vital Call (Chub):
                                                         www.vitalcall.co.nz
                                                      • ADT Security Neva Alone:
                                                         www.adt.com/medical-alarm
                                                      • Red Wolf Personal Alarm:
                                                         www.redwolf.net.nz/monitoring/medical-alarms
                                                      • Securely (formerly called Bupa):
                                                         www.securely.nz/Securelyforindependence.html
Personal Safety Devices                               Hardware Stores also sell door/gate alarms which
Do you worry that your loved one will go out alone,   sound when opened.
or go out for a walk and get lost? Safer Walking NZ
has a website offering advice and solutions to
enable a person the freedom to go walking and be
                                                      Your Local Fire Brigade:
part of the community, while balancing that with
                                                      Your local fire brigade will install smoke alarms
ways to keep people safe.
                                                      and change batteries if you are unable to do this.
Visit: https://saferwalking.nz/
                                                      Look in your phone book and ring them directly
Phone: 027 2822510 or email:
                                                      (do not dial 111)
saferwalking@landsar.org.nz05
                                                      Free home fire safety visit - If you, or someone
Wandering alarms and tracking systems:
                                                      you know, is elderly, disabled or has a
  • Alzheimer’s Otago - www.alzheimers.org.nz
                                                      Community Services Card, you may qualify for a
  • Wandersearch - www.wandersearch.org.nz
                                                      free home fire safety check. Call 0800 693 473 to
  • Sentinel Watches -
                                                      see if you’re eligible. You may qualify to have a
     www.sentinelwatches.co.nz
                                                      free long-life, photoelectric alarm installed.
  • Trackimo - www.trackimo.nz

                                                                             Page 8 of 15
Dunedin North: (03) 467 5017 or 021 503 298
                                                                                                               Driving Miss Daisy (Invercargill) Rachel Goodall:
Respite Care                                           Shopping Services                                       (03) 216 7763 or 021 503 334
                                                                                                               www.drivingmissdaisy.co.nz/franchise/invercargill
As part of a clinical needs assessment, you may        There are a range of options for you to have help to
be offered respite care to be used in an urgent        get your groceries. You can catch the Shoppers Bus,
                                                                                                               Four Square Delivery
situation or for carer relief. Usually, a phone call   receive 1:1 help from a companion driving service,
                                                                                                               Four Square stores may also provide a delivery
to your Needs Assessment service is all that is        have your groceries delivered, or you can taxi to the
                                                                                                               service – contact the 4-square store in your area.
needed to put respite care in place.                   supermarket and have the staff help you while you
                                                                                                               Cost ranges from $3.00 - $7.50
                                                       are there.
                                                                                                               Kaikorai Valley: (03) 453 5742
Discuss a referral for Needs Assessment with
                                                                                                               Palmerston: (03) 465 1164
your GP. If you are eligible for a Needs               Contact your local supermarket to see what assistance
                                                                                                               St Clair: (03) 455 7658
Assessment and respite care, your Needs                they can offer. If you receive support from a home
                                                                                                               Four Square Dunedin: (03) 455 7427 Port
Assessor will discuss with you when and how this       support agency, they may be able to take you to the
                                                                                                               Chalmers: (03) 472 8746
might be used. Your Needs Assessor will provide        supermarket.
you with information about this and their contact
                                                                                                               Fresh Choice Green Island Delivery
details so you know who to contact if the need         Age Concern Southland
                                                                                                               Order by email or phone. $5 to deliver anywhere
arises.                                                A van is available to assist with shopping every
                                                                                                               between South Dunedin, Wakari through to
                                                       Wednesday. Pick up and drop off for a gold coin
                                                                                                               Brighton. Accepts cheque, internet banking or
To find your local Needs Assessment Service            donation.
                                                                                                               cash. (03) 488 2317 extn line 8
Coordinator                                            (03) 218 6351
                                                                                                               grocery@moyles.co.nz
Or discuss how to be referred for a Needs
Assessment, contact the:                               Countdown Delivery
                                                                                                               Napthali – Shopping Service
Care Coordination Centre                               Delivers anywhere from Milton to Palmerston,
                                                                                                               A service provided by Naphtali Activity Centre
Phone 0800 627 236 (03) 470 9300 (Internal             Invercargill City and Queenstown. Delivery charges
                                                                                                               (North East Valley Dunedin) for adults with
59300)                                                 can vary from $8.75 - $15.75 depending on the cost of
                                                                                                               intellectual disabilities as part of their community
Postal Address: Private Bag 1921, Dunedin Email:       groceries. 0800 40 40 40
                                                                                                               outreach. (03) 473 9104,
southerndhbccc@southerndhb.govt.nz                     Onlineshop@countdown.co.nz
                                                                                                               andrea.mckenzie@packgroup.co.nz
                                                       www.shop.countdown.co.nz
                                                                                                               New World Delivery (Southland) New World,
                                                       Driving Miss Daisy (Dunedin)
                                                                                                               Windsor and South City Plaza all deliver for a fee.
                                                       Charging is based on time and requirements of
                                                       individual’s needs. Covers Regions from Waikouaiti –
                                                                                                               Plus Bus Shopping Service (Dunedin) Tues-Fri
                                                       Outram. Accepts total mobility taxi vouchers. Dunedin
                                                                                                               door-to-door services to the supermarket, ring
                                                       Head Office: 0800 948 432
                                                                                                               them to find the best run for your area. They can
                                                       Dunedin South: (03) 486 2033 or 021 503 498
                                                                                                               assist with carrying groceries, assist in the aisles if
                                                                             Page 9 of 15
Shopping Services Continued                                Once groups are established the library will have all
needed, at the same time as having a social outing         the groups advertised on their website so that new
- all to help maintain independence and wellbeing.         people can book or RSVP via the website, or
$8-$12 return per person, area dependent.                  alternatively phone the library 03 474 3690 or email at
Different suburbs on different days. 03 455 4050           library@dcc.govt.nz                                       Day Groups
plusbusshops@gmail.com                                                                                               Some facilities or private groups offer Day
                                                           Age Concern
                                                                                                                     Programmes. Day programmes are usually set up
Veggie Boys Delivery Dunedin                               www.ageconcernotago.com/services - this has links
                                                                                                                     within a facility or may be run by a private
Delivers from Mosgiel to Port Chalmers Monday to           to the following services:
                                                                                                                     group/trust in the community. They offer a range
Saturday between 2pm-6pm. Order online or by                   • Accredited visiting service
                                                                                                                     of interesting activities/ entertainment for their
phone, and spend $25 for free Delivery. (03) 477               • Independent living seminars
                                                                                                                     members which would allow carers/family
7987 www.veggieboys.net                                        • Senior Chef
                                                                                                                     members an opportunity to have a break, or those
                                                               • English for elders
                                                                                                                     living alone an opportunity to engage with others.
                                                               • Active aging centres and groups:
                                                               • The Octagon Club
                                                               • South Dunedin Seniors                               These may not be specifically set up for those with
                                                               • Mosgiel Seniors                                     Dementia but check with your Needs Assessor as it
                                                               • Regular Bus Trips and annual five day holiday       may be appropriate for your family member to
                                                                                                                     attend.
Social Opportunities                                               adventure, monthly book chat, variety
                                                                                                                     Day Care can be funded in some instances by the
                                                                   concert, monthly outings, gym class, walking
There is a long list of social opportunities for people            group, social art and crafts, line dancing,       District Health Board or WINZ may also fund using
wanting to connect with peers and engage in social                 bowls, body-beat, Tai Chi, lunch and food         a Disability Allowance. Check with your local
and recreational activities. These cater for people with           share.                                            Needs Assessment service or GP.
a range of abilities. These are some that we know
about. Also see www.eldernet.co.nz which has               Enliven SupportLink                                       Gaius Cottage (Invercargill). Day care for people
information about other community resources                This is a free service that matches trained volunteers    with dementia to give full time carers a break.
throughout NZ.                                             with older people living in their own home. Offer         Private paying options/DHB funded places: 0800
                                                           different types of assistance depending on an             26 23 01
Dementia Friendly Reading Groups                           individual’s needs e.g. transport to appointments,        Mosgiel Elder Care, Mosgiel: (03) 489 0075
                                                           help with shopping or groceries, or regular friendship    Sheen Street, Leslie Groves, Roslyn: (03) 474 1082
Dunedin Libraries in partnership with Alzheimers
                                                           etc.                                                      Club Enliven: Dunedin and Ranui, Alexandra.
Otago is hosting Dementia Friendly Reading Groups at
                                                           Dunedin: 03 477 7115 enliven@psotago.org.nz               (03) 4777115
their libraries.
                                                           Invercargill 03 216 9099 GSaich@Enlivensld.nz             www.psotago.org.nz/services/in-your-
To register interest to attend contact: Jackie
                                                           Gore 03 208 0864 POfficerYoung@enlivensld.nz              community/club-enlivenClub
McMillan, Reading Promotion Coordinator, 03 474
3677 or 021 594 428.                                       Wakatipu 03 442 4408 Cherie.Morgan-
Email jackie.mcmillan@dcc.govt.nz                          McGrory@enlivensld.nz
                                                                                 Page 10 of 15
(03) 471 6152 or 0800 693 342
                                                                                                                  www.disabilityinfo.co.nz
Day Groups continued                                  Support and Advice
                                                                                                                  Disability Information Service (Southland)
                                                      There are many agencies available who offer valuable
                                                                                                                  For a range of services including equipment,
                                                      support, advice and equipment or aids.
Club Enliven: Dunedin and Ranui, Alexandra.                                                                       support to attend hospital appointments.
(03) 4777115                                                                                                      25 Gala Street, Invercargill.
                                                      Age Concern NZ
www.psotago.org.nz/services/in-your-community/club-                                                               (03) 214 5000 or 0800 100 531.
                                                      Age Concern is a charitable organisation dedicated
enliven                                                                                                           info@drcsouth.co.nz www.drcsouth.co.nz
                                                      solely to people over 65. Age Concerns offer expertise
                                                      and knowledge of all available services for older
Senior Link, South Dunedin: (03) 456 4249.                                                                        Dunedin Budget Advisory Service
                                                      people as well as social activities.
www.senior-link.org                                                                                               Community House 283-301 Moray Pl, Dunedin
                                                      www.ageconcern.org.nz
                                                                                                                  www.budgetingdunedin.co.nz
Waikiwi Gardens (Invercargill) Offers a $35 a day
                                                      Carers’ Society Otago
pick up and drop off. Includes meals, an extra $5                                                                 Eldernet
                                                      Supports family/whānau carers with one on one
will purchase a meal to take home.                                                                                To access information about bed
                                                      support and with six support groups throughout
(03) 2157200 www.waikiwigardens.co.nz                                                                             availability/information about residential facilities
                                                      Otago. HYPERLINK "http://www.carersotago.org.nz"
                                                                                                                  and services in your area. www.eldernet.co.nz
                                                      www.carersotago.org.nz
Parata Day Group – 03 208 6303
                                                                                                                  Ready for Living – Eastern Southland
                                                      Community Connections Centre
                                                                                                                  Ready for Living coordinator can help with advocacy
                                                      A community house where members of the public can
                                                                                                                  for older people, help connect people with social
                                                      get support, advice, information or connection to the
                                                                                                                  groups or volunteer opportunities and provide
                                                      right service for their needs (including free Lawyer).
                                                                                                                  other information. Help with applications for Free
                                                      There is printing, scanning and copying, help filling out
                                                                                                                  over 80 parking, Strength and balance classes,
                                                      forms, along with print resources on a range of
                                                                                                                  assess for Total Mobility and lobby for bigger
                                                      community and social support groups and
                                                                                                                  change in the Gore District.
                                                      organisations in Eastern Southland.
                                                                                                                  kyliereadyforliving@goredc.govt.nz
                                                      https://www.cnt.org.nz/
                                                                                                                  https://readyforliving.co.nz/
                                                                                                                  Phone: 021 198 0480
                                                      Disability Information Service (Otago)
                                                      Free information and advice, equipment and aids,
                                                                                                                  Senior Line
                                                      continence product service with free samples and
                                                                                                                  Helping older people navigate the health system.
                                                      delivery. Ground floor Dunedin Community House,
                                                                                                                  0800 725463 www.seniorline.org.nz
                                                      301
                                                      Moray Place, Dunedin.
                                                                             Page 11 of 15
Driving Miss Daisy (Invercargill)                       Northern Southland to Invercargill or Dunedin
                                                           Rachel Goodall: (03) 216 7763 or 021 503 334            Western Southland Area
                                                           www.drivingmissdaisy.co.nz/franchise/invercargill
Transport Services                                         Freedom Drivers                                         Total Mobility Card
                                                           Driving and Companion Services                          Half price taxi fare for people unable to drive and
People may be able to access discounted taxi fares if      www.freedomdrivers.co.nz/                               unable to use public transport. There are 15
they are no longer able to drive. In addition to public    Dunedin                                                 supporting agencies across Otago to help people
transport and taxi services there are some transport       Driver: Sally McArthur                                  who have difficulty accessing public transport,
services for health related appointments.                  Phone: (03) 471 8177                                    assessing them for eligibility to access subsidised
                                                                                                                   taxi transport. This is a 50% subsidy (up to $25)
Disability Resource Centre Southland                       Invercargill                                            on eligible door-to-door transport with one of 16
Free transport to attend hospital based appointments       Driver: Stephen Pont                                    approved
(03) 214 5000 or 0800 100 531                              Phone: (03) 217 0932                                    transport operators, including taxi companies
                                                                                                                   and private hire companies.
Driver Assessment                                          NZ Red Cross Community Transport
Your clinician may refer you for a driver assessment. It   Free transport to and from doctor hospital or           Otago:
may be suggested that you have this with an                community appointment (03) 4771527                      For more information about Total Mobility
Occupational Therapist. The following fact sheet                                                                   contact Otago Regional Council. 0800 474 082
outlines what this may involve. You may also choose        Staying Safe                                            www.orc.govt.nz/public-transport/total-mobility
to have your assessment with the AA or a Registered        A refresher workshop for senior road users. Contact
Driving School.                                            NZ Transport. A Self assessment quiz is available       Southland:
www.nzta.govt.nz/assets/resources/factsheets/51/do         online.                                                 www.icc.govt.nz/community/total-mobility
cs/51-ot-assessments.pdf                                   0800 822 422                                            Vouchers are available for subsidized travel from
                                                           www.nzta.govt.nz/safety/driving-safely/senior-drivers   various services e.g. Age Concern and Enliven.
You may also choose to have your                                                                                   These can be used with services such as: - Good
assessment with the AA or a Registered                     St John Health Shuttles                                 Partners (golden ride) 0800 262 301 - Driving
Driving School                                             0800 103 046                                            Miss Daisy.
                                                           www.stjohn.org.nz
Driving Miss Daisy (Dunedin)                               A koha (donation) based community service that
Charge based on time and requirements of                   transports people to health-related visits, and then
individual’s needs. Covers Regions from Waikouaiti –       brings them home again.
Outram. Accepts total mobility taxi vouchers.              Provides transport within Dunedin for medical and
Dunedin Head Office: 0800 948 432                          health related appointments. The service operates
Dunedin South: (03) 486 2033 or 021 503 498 Dunedin        Monday to Friday, excluding public holidays.
North: (03) 467 5017 or 021 503 298                        Health Shuttles between areas and towns:
                                                           Central Otago to Dunedin
                                                                                  Page 12 of 15
This document
                                                         An online version of this document and further
                                                         information regarding local health services can be
                                                         found on the ‘Home as my First Choice’ page on the
Feedback for SDHB Services                               Southern DHB website:
                                                         www.southernhealth.nz.home-as-my-first-choice
You are encouraged to give feedback at any time you
feel you would like to. You can do this in a number of
                                                         We will update this area with any information we
ways, by:
                                                         receive about supports in particular
   •   Talking to any member of staff                    areas/communities.
   •   Phone: Patient Affairs Office (03) 470 9533
   •   E-mail: feedback@southerndhb.govt.nz              Please email CNAAdmin@southerndhb.govt.nz or call
   •   Website: www.southernhealth.nz                    0800 627 236 if you have information or updates for
                                                         your area.
Patients can contact the Health and Disability
Advocacy Service for free independent advice and
support on 0800 555 050.

Look out for a copy of this brochure around the
hospital. You can record your compliments,
complaints or suggestions directly onto to it and
Freepost back to the Southern DHB.

                                                                              Page 13 of 15
Doctor                 Nursing Team                         My Family, Whānau                  Dietician
     Diagnoses and           Assists with your care,                 and support people          Assess and gives advice to
 recommends treatment       promotes wellbeing and                                                make sure that you are
   for your conditions                                                                             eating the right foods
                                 independence

   Physiotherapist         Occupational Therapist                         Pharmacist                Cultural Support
                                                                      Ensures that your              Supports you and your
Helps you to get moving    Promotes your safety and                 medicines are right for         family/whānau with any
safely and improve your    independence with every-                 you and your conditions              cultural needs
        breathing          day tasks within your home

                                                                   Clinical Nurse Specialist           Chaplaincy
    Social Worker           Speech Language                           Provides you and your             Services
Discusses your situation       Therapist                           whānau with education and       Provides you and your
   and can advise and                                              information around specific      family/whānau with
                              Supports you with
educate on a number of                                               health needs - diabetes,      emotional and spiritual
                             communication and
   practical and legal                                              respiratory and/or cardiac            support
        matters             swallowing disorders

                                                   Page 14 of 15
www.southernhealth.nz
Page 15 of 15
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