2020 INFO PACK VOCALS - Singing Lessons
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VOCALS
2020
INFO PACK
VOCAL TRAINING SCHOOL
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.za
VOCALS
ProVocals 2020 Info Pack
Thank you for requesting more information about ProVocals
Vocal academy.
Please have a read through the following documentation to
familiarise yourself with the school.
For any questions or queries, kindly send your request to
info@provocals.co.za or What's App 063 100 1235.
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Table Of Contents
Training Information................................1 Coffee and Tea Station ........................4
Lesson Layout .....................................1 Bathrooms ...........................................4
Available Training Days .......................1 Student Waiting Area ...........................4
Lessons Time Slots .............................1 General Housekeeping ........................5
Weekends and Public Holidays ...........1 School Policies and Rules .....................5
School Holidays ...................................1 Lesson Attendance ..............................5
December Holidays .............................1 Lesson Cancellation Policy..................5
New Student Registrations ....................2 Make-Up Credit Policy .........................6
Assessment Consultation ....................2 Account Payments...............................6
Student Registration ............................2 Refunds ...............................................7
Orientation Lesson...............................2 Parking and Communal Area...............7
General Lesson Booking Information ..2 ProVocals Terms and Conditions ..........7
Student Portal ......................................3 Leaving The School ................................8
Lessons and Rates ..............................3 Communication Channels ......................8
Payment Options .................................3
Housekeeping..........................................4
Food and Drinks ..................................4
Hydration During Lessons ...................4
Studio Visitors and Guests ..................4
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Training Information
Lesson Layout
At ProVocals, we focus on both the technical and practical aspects of being a singer. During
each lesson, we will cover all the relevant topics to develop proper vocal control and vocal
health. ProVocals makes use of effective methods to train singers of all ages and
backgrounds. The singing lessons are fun and informative. They include crucial technique
development strategies to help build a strong vocal foundation. In the process, our students
gain confidence and knowledge. They grow creatively and develop their talents. We focus
on vocal techniques, proper breathing, ear training, posture, vocal health, and so much
more.
Available Training Days
Vocal training slots will only be available on Mondays, Tuesdays, Thursdays and Fridays.
The lessons are booked for every week of the month and are subject to availability.
Bookings are strictly on a first-come, first-serve basis.
Lessons Time Slots
Lesson bookings will be available from 11:00 in the morning, and the last lesson will
commence at 19:00 on the above mentioned days. Bookings are divided into 1-hour slots
and start on the hour. Bookings are strictly on a first-come, first-serve basis.
Weekends and Public Holidays
There are no lessons on weekends or public holidays.
School Holidays
Lessons will continue during the school holidays. You will receive make-up credits if you
provide sufficient notice before you go on holiday. Remember you can cancel your lessons
yourself on the portal.
December Holidays
The school will close on 18 December 2020 and will reopen on 4 January 2021. Invoicing
for December will be manually adjusted for the number of weeks trained.
1
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
New Student Registrations
Assessment Consultation
There are optional 1-hour assessment consultations available at R100 per booking. The
consultation is convenient for new students that would first like to visit the premises and to
do an aural/vocal evaluation. During the 1 hour consultation, we will discuss your training
needs and what ProVocals can offer you. After the consultation, we do a vocal range test
and note recognition test. You can book your consultation via telephone, What's App or
email. We will then forward you the availability, invoice and banking details. We will only
confirm your consultation booking once proof of payment is received.
Student Registration
As mentioned above, the student consultation assessment is optional. Students can register
during the consultation assessment or via the website or email. If you have trouble with the
online registration, kindly request a PDF version from us. The registration is free of charge
– you will receive your first month's invoice once your booking slot is confirmed. Students
that join in the middle of the month will receive a pro-rata invoice.
Orientation Lesson
Once registered, the student will have their orientation lesson first. Orientation prepares the
student for the lessons ahead. This lesson is mostly informative and explanatory – so please
don't be discouraged if we don't start singing immediately. The information shared in this
lesson is very important and beneficial to your vocal health. We encourage students to
please bring a water bottle and flip file to every lesson.
General Lesson Booking Information
Every student will receive a default weekly booking slot. Changes to your default bookings
are subject to availability.
2
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Student Portal
Each student will receive access to the ProVocals Student Portal. Login details will be
emailed once the student is registered on the system. Students can use the student portal
to:
• Cancel and book lessons
• Manage their make-up credits
• View their lesson calendar
• Read school emails
• View their account balance
• Download class content (Vocal exercises, lyrics etc.)
• Read latest school news
• Update their details
Lessons and Rates
ProVocals offer two lesson options for students which consist of 60 minutes or 90 minutes
of training per week.
These are flat monthly rates, so there will be training every week of the month regardless of
four- or five-week months. These rates are valid from 1 January 2020 until 31 December
2020.
Payment Options
Students can pay for their lessons via the following payment methods:
• Cash (Before the first lesson)
• EFT Bank Transfer (Send proof of payment to info@provocals.co.za)
• Debit and Credit Card (Before the first lesson)
3
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Housekeeping
Food and Drinks
Kindly take note that there are no food or drinks allowed around any of the electrical
equipment or musical instruments. Food and beverages are permitted only in the waiting
area and around the coffee station.
Hydration During Lessons
I want every student to please bring a water bottle to class, so that you can hydrate while
we sing. Water bottles are allowed on the studio floor. I will appreciate if we could keep the
paper cup use to a minimum of one cup per person, per lesson.
Studio Visitors and Guests
Students are welcome to bring up to 4 guests to their lesson. Please ensure that they are
quiet and well behaved while in the waiting area. No one, except registered students, is
allowed around the pianos, musical equipment or on the studio rehearsal floor. If guests
become distracting, they will be asked to leave the studio.
Coffee and Tea Station
There are complimentary coffee and teas available to all students and guests. Please make
sure to use only one cup per person during a session. There is quite a lot of paper cups,
coffee and tea going to waste unnecessarily – please use sparingly.
Bathrooms
There is a public bathroom outside – just down the passageway for students to use. Kindly
keep the bathroom clean and tidy after you've used it.
Student Waiting Area
If a student is early for their lesson, they are welcome to come into the studio and wait in the
waiting area. Waiting students are not allowed to participate or disrupt the current lesson.
4
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
General Housekeeping
Kindly keep the studio neat and clean. Please place your cups in the dustbin and tidy up
your area when you leave.
School Policies and Rules
Lesson Attendance
We run a strict hourly booking schedule and can only accommodate each student during
their allocated booking time. Late students will forfeit their time missed regardless of the
situation. We do not allow any overlap of lessons. Students that don't arrive for an active
lesson booking will be marked absent.
Lesson Cancellation Policy
We offer a 23-hour cancellation policy. If a student cannot attend their lesson, we require a
minimum 23-hours notice to cancel the lesson. Once we receive sufficient notice and
confirm your cancellation, the student will receive a make-up credit in their account to book
a make-up lesson.
Students can also cancel their lessons on their student portal directly, and they will
automatically receive a make-up credit provided it qualifies under the cancellation policy
mentioned above.
Students receive an automated reminder SMS and email 24-hours before their lesson. After
the reminders are sent, there is one hour grace period for cancelling the lesson should they
need to. This grace period results in the 23-hour notice policy.
Please take note: A management system automates the reminder SMS and emails.
Students cannot reply to these reminders as we will not receive your communication.
5
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Make-Up Credit Policy
The Make-Up Credit System is our way of trying to assist our students in situations when
they really cannot attend a lesson. Make-up credits are issued only if a student cancels their
lesson at least 23-hours before their lesson. Once a make-up credit is issued, the student
can book a make-up lesson.
Make-up credits expire after 60-days without notification. Students are responsible for
booking their make-up lessons before their credits expire.
There is no limit on the number of make-up credits that a student can accumulate; however,
all make-up credit balances reset to zero after every quarter of the year. Make-up credit
balances reset at the end of March, June, September and December.
Please note that make-up credits are not transferrable; they have no cash value and cannot
be refunded. Make-Up credits cannot be used to pay for your next months' lessons. Make-
up credits are strictly only valid to book a make-up lesson within 60-days or before the end
of the quarter. Make-up credits cannot replace your default lesson bookings. Please use
your make-up credits before you plan to leave the school – all make-up credit balances reset
once a student resigns.
Please take note: An automated system manages the make-up credits. We are unable
to manually adjust make-up credit balances because it revokes auto-tracking of
available credit expiry dates.
Account Payments
Students or parents will receive their invoice on the 25th of each month. Invoices are due
before the 1st of the following month. All lessons are paid for the month upfront. Students
have from the 25th until the 1st to settle their account. Account payments can be made cash,
via EFT, debit or credit cards. *Please send proof of payment to info@provocals.co.za for
EFT payments.
If however there is a payment problem, kindly communicate with us so that we can make a
note on the account. Once we receive communication regarding your payment query, we
can arrange for late payment before your first lesson for that month. This arrangement is not
an accepted default agreement but rather a solution for once-off unforeseen circumstances.
If an account is not settled by the 7th of the month, we will close the account and schedule
a new student in that slot. Unfortunately, lessons cannot continue without payment. We
appreciate your communication regarding such a matter.
6
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Refunds
Due to the nature of our scheduling policies, we, unfortunately, do not offer any refunds.
Parking and Communal Area
All students and the public is required to park on the parking bays outside the property.
Please ensure your car is locked at all times. Car jamming is a reality even though we are
situated in a security boomed-off area. No one is allowed to park inside the property as it is
reserved for staff only.
We ask all visitors and students to respect the communal area. We don't allow any loud
noises or offensive language, and please keep the area neat and clean.
ProVocals Terms and Conditions
• ProVocals reserves the right of admission
• Any damages or vandalism to ProVocals property or equipment will lead to the
immediate dismissal of the student and their guests.
• No equipment or property of ProVocals Vocal Academy is allowed to leave the studio
under any circumstances.
• No discrimination or unruly behaviour will be tolerated.
• ProVocals, the owner and its staff will not be held responsible for any damages to any of
its visitors, students and their belongings.
• Students and public enter the premises at their own risk.
7
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
Johannesburg www.provocals.co.zaVOCALS
Leaving The School
If you plan to leave ProVocals, please send us written notification via email or text message
as soon as possible. Kindly settle any outstanding balances and include the date that you
would like to attend your last lesson so that we can free up your lesson slot afterwards. We
are unable to place a new student in your slot if you just stay away without any
communication.
Communication Channels
Please feel free to communicate via telephone, SMS, What's App and Email. We will reply
to every enquiry or question as soon as possible.
If you have any questions or queries, kindly contact us using the following contact
details:
Email info@provocals.co.za
Phone 063 100 1235
What's App 063 100 1235
Website www.provocals.co.za
8
35 Swallow Drive 063 100 1235
Fourways info@provocals.co.za
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