IT Operations Management - The 2021 State of How IT Leaders Can Drive Faster Recovery in a Post-Pandemic World - OpsRamp
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
The 2021 State of
Market Innovation a
s a Proxy for Tool Sprawl
Over the last decade, there has been an explosion of new categories
of IT operations management tools. Observability, AIOps, chaos
engineering, value stream management, and FinOps tools were not
IT Operations
Management
on the radar of most IT teams five years ago.
The OpsRamp survey shows that tool proliferation is both a blessing
and a curse for enterprise IT teams. Half (50%) of survey respondents
typically use more than five tools in their daily operations while 45%
work with more than 10 different tools across their entire hybrid
IT environment. While there is a compelling case for discarding How IT Leaders Can Drive Faster
outdated tools, technology practitioners will keep investing in
innovative tools that can effectively manage and optimize their Recovery in a Post-Pandemic World
legacy and modern infrastructure.
UK Survey
4
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know It
Executive Summary
With frequent lockdowns and strict social distancing The 2021 State of IT Operations Management survey
norms, enterprises shifted to digital-first, cloud-centric, looks at the specific factors constraining organisational
and remote work mandates to grow market share, innovation and the steps technology leaders are taking
stabilise operations, and increase customer relevance. to unleash disciplined creativity across their extended
Whilst the pandemic reduced global IT investments by teams. The study shares how strategies such as tool
3.2% in 2020, worldwide technology spending in 2021 will modernisation and legacy portfolio rationalisation
increase to $3.92 trillion, according to Gartner, for overall and technology investments such as AIOps and digital
annual growth of 6.2%. operations management platforms can unlock value and
drive differentiation in a competitive market.
Which technology investments will gain outsized budgetary
allocations in 2021? IDG’s 2021 State of the CIO survey
finds that IT leaders are prioritising data and business
analytics (39%), security and risk management (37%), and
Methodology
cloud-based enterprise applications (32%) initiatives in
their enterprise. More importantly, 82% of technology A third party surveyed a total of 102 respondents in
executives believe the pandemic has driven the adoption
March 2021. All respondents work at the IT director level
of new technologies, IT strategies, and methodologies.
or above, across IT/technology operations teams in the
Whilst the U.K. is expected to return to some semblance
United Kingdom. Enterprises surveyed have more than
of normality by this autumn, most countries will probably
complete the vaccination of their citizens by the end of 500 employees and spend at least £3.5 million in annual
2022. Given that global demand will remain muted for the
technology budgets.
time being, enterprises will need to accelerate the launch
of digital products and services to serve their customers.
2
INSIGHT #1
How Artificial Intelligence
is Changing IT Operations as We Know It
There has been constant innovation in the IT operations
management market as both incumbents and startups
have built new solutions for age-old problems and
modern use cases. Tool rationalisation is top-of-mind
for IT leaders as enterprises look to get rid of legacy
toolchains. Artificial intelligence for IT operations
(AIOps) platforms have emerged as a critical factor
in driving consolidated insights across diverse tools.
3
4
INSIGHT #1: Digital Operations Man- agement US Survey
Number of IT Operations Tools in Use
Market Innovation a
s a Proxy for Tool Sprawl
Over the last decade, there has been an explosion of new categories
of IT operations management tools. Observability, AIOps, chaos
46%
engineering, value stream management, and FinOps tools were not
on the radar of IT teams five years ago.
6 to 10 tools
Our survey shows that tool proliferation is both a blessing and a
curse for enterprise IT teams. Nearly all survey respondents (95%)
38% typically use more than five tools in their daily operations. Half of
technology leaders work with more than 10 different tools across
11 to 20 tools their entire hybrid IT environment. Whilst there is a compelling
case for weeding out legacy tools, technology practitioners will
keep investing in innovative tools that will deliver capabilities for
effectively managing, harnessing, and optimising their legacy and
11% modern infrastructure.
More than 20 tools
5%
5 or less tools
4
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItSatisfaction with Current
Monitoring/Operations Tools
Modernising Legacy Monitoring Is a Must
for Operational Agility
Legacy monitoring approaches have short-circuited IT’s ability to
52%
ensure resilient and high-performing infrastructure that can keep up
with the demands of digital transformation. A recent 451 Research Moderately satisfied
report found that only 11% of technology teams are happy with their
current monitoring solutions and around 44% are looking to actively
replace their existing tools within a year.
27%
Our survey shows only 27% of respondents are highly satisfied with
their current monitoring approaches. 52% are moderately satisfied
Highly satisfied
while 21% are somewhat dissatisfied or not at all satisfied with
their IT operations tools. Areas of improvement for existing tools
include the ability to monitor hybrid, multi-cloud, and cloud native 14%
infrastructure, integrate data and automate incident response for
efficient and timely operations, and support business goals with
Somewhat dissatisfied
accurate and relevant insights.
7%
Not at all satisfied
5
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItPlans for Tools Rationalisation
Optimise Effort and Save Money with Tools
Portfolio Rationalisation
37% Our survey finds that tool portfolio rationalisation is high on the
agenda of IT decision-makers. 37% of respondents expect to reduce
more than 50% of their existing tools whilst 28% are looking to
Yes, by 50% or more
reduce at least 25% of their IT operations tools portfolio.
IT operators should look at how their business and technological
28% needs are changing, figure out which of their current tools align with
organisational priorities, and then retire or swap out specific tools
that are no longer needed.
Yes, by 25% or less
22%
No, stay the same
13%
No, we’re adding tools 6
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItITOM Tool Investments for 2021
Delivering Compelling Digital Experiences
With the Right Tools 51%
Hybrid infrastructure monitoring
Covid-19 has forced enterprises to focus on curating compelling
digital experiences for their customers, employees, and partners.
A McKinsey Global survey of business leaders finds Covid-19 has 48%
helped organisations accelerate their digital customer offerings
AIOps
by an average of seven years.
In 2021, technology executives have prioritized ITOM tool 47%
investments such as hybrid infrastructure monitoring (51%),
Cloud native observability
AIOps (48%), and cloud native observability (47%). Digital experience
monitoring (46%) and Application performance monitoring (46%)
tools are right behind, given the importance of ensuring solid 46%
employee and customer experiences. These tool investments
Digital experience monitoring
are critical for monitoring technology services by isolating,
analysing and fixing performance problems across on-prem and
cloud infrastructure. Organisations can then deliver optimum 46%
digital experiences wherever the infrastructure supporting those
Application performance monitoring
experiences resides.
45%
Network performance monitoring
7
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItFocus Areas for Tools Consolidation
AIOps Addresses The Challenges
of Siloed Operations
56%
Siloed tools have historically created problems for hybrid
Network performance monitoring infrastructure management as they offer limited context for
assessing the health and performance of an IT service. AIOps
54% platforms emerged to help IT teams identify, diagnose, and recover
from high-severity incidents by combining historical and real-time
Hybrid infrastructure monitoring data. AIOps can act as connective tissue for centralised operations
by delivering proactive insights across different IT monitoring,
48% service management, and process automation tools.
Artificial intelligence for IT operations (AIOps) Our survey shows AIOps (48%) is a focus area for tools
consolidation, though it trails network performance monitoring
47% (56%) and hybrid infrastructure monitoring (54%). Whilst AIOps can
certainly help IT teams make sense of their disparate monitoring
Digital experience monitoring tools, consolidating those monitoring tools remains an even higher
priority. IT teams can use AIOps to create a big data platform that
47% can analyse volumes of information across domain-centric tools
and deliver a single source of truth for immediate action when an
Application performance monitoring issue occurs.
45%
Cloud native observability 8
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItDrive Agility and Innovation
Plans for AIOps Deployment
with AI/ML-Powered Insights
Research firm IDC expects that 50% of large enterprises in
2024 will adopt AIOps for automating and optimising their
technology operations. Our survey shows 42% of IT decision- 55%
makers have already deployed AIOps in their organisation.
Plan to in 2021
Meanwhile, 55% plan to roll out AIOps this year whilst only
3% have no intention of using AIOps in 2021.
42%
Yes
Business Goals Driving AIOps Implementations
3%
68% No plans in 2021
Be responsive to business needs
66%
What factors are driving this uptick in AIOps interest among
Optimise infrastructure for digital business IT operations teams? We find the two leading reasons for
AIOps implementations include the ability to drive faster
57% response times for business needs (68%) and optimise
infrastructure for digital business (66%). Addressing
Solve critical issues faster problems quickly and cutting costs tied for the third most
important reason at 57%.
57%
Cut cost with automated ops 9
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItINSIGHT #2 The Mandate for
IT Operations Modernisation
What modern practices, tools, and approaches can IT infrastructure
leaders use to drive sustainable change in their organisations? Our
survey throws light on specific roadblocks that are holding back
innovation across IT teams, how to build specific competencies to
handle business demands, and why investing in a modern digital
operations management platform is a transformational initiative.
10What Stops IT Organisations from Innovating?
IT teams have had to support a massive spurt in digital transformation IT executives ranked the pace of business innovation (49%),
initiatives coupled with a steady shift of on-prem workloads to cloud legacy toolchains (49%), and the pace of technological
and cloud native architectures. This has created significant challenges innovation (45%) as the biggest impediments to agile
for technology leaders who need to support critical business goals and effective IT operations. Technology decision-makers
whilst maintaining fiscal and operational discipline. should make it a priority to understand and respond to
changes in the broader business environment, invest in
modern platforms to counteract technical debt, and roll
out bootcamps and certification programs to keep up with
technological change. Where business innovation lags
49% 49%
technology innovation, IT leaders can become champions for
45% new technologies that boost process improvement and help
modernise business operations.
39%
37%
Pace of technological
26%
Siloed organisation
Pace of business
Understaffed
organisation
Lack of skills
Legacy tools
innovation
innovation
Biggest Barriers to Meeting Organisational Goals
11
INSIGHT #2: The Mandate for IT Operations ModernisationInvest in Specific Operational Capabilities
to Build Organisational Muscle
In 2021, 55% of IT leaders expect to increase their full-time employee Here are the four IT operations approaches ranked
count to handle the demands of cybersecurity, hyperautomation, most critical by executives:
cloud adoption, and remote work. Given the urgency with which
enterprises have embraced digitization, IT teams need to invest in • D
ata/visibility (72%) refers to the need for bringing
critical capabilities that can help them deliver resilient infrastructure IT operations data together across domains such as
services for a wide variety of business needs. application, compute, network, storage, cloud, and on-prem
as well as data formats such as metrics, logs, and traces.
• A
utomation (64%) refers to the use of software tools to
72% invoke policy-based actions automatically in response to
changing conditions and remediate problems with little or
64%
no human intervention.
57% 57%
55% • C
ollaboration (57%) is about creating a shared ownership
model for different operations staff such as IT operations,
44% security operations, and DevOps.
• P
rocesses (57%) are critical for integrating and streamlining
organisational workflows for operational tasks such
Data/Visibility
Collaboration
as provisioning, configuring, monitoring, alerting, and
Automation
Centricity
decommissioning across different business units.
Service-
Process
AI/ML
Critical IT Operations Capabilities
12
INSIGHT #2: The Mandate for IT Operations ModernisationKey Requirements
for a Modern IT Operations Solution
The demands on modern IT operations solutions have never been Given the fallout of the SolarWinds sunburst supply chain
higher. Enterprise IT teams need technology platforms that can capture attack, our survey shows that platform security (61%),
real-time telemetry for a wide variety of infrastructure environments, which is the ability to withstand sophisticated attacks is
offer the ability to scale as per demand, provide chargeback and the most critical attribute of a modern solution. The next
capacity recommendations to optimise infrastructure, and deliver two capabilities ranked important by IT decision-makers
algorithmic insights for troubleshooting and repairing IT services. include hybrid infrastructure management (53%) for
controlling the chaos of distributed architectures, and SaaS
61% and multi-tenant architecture (46%) that allow IT to manage
hybrid infrastructure from the cloud, without introducing
additional system overhead.
53%
46% 45%
42%
Hybrid infrastructure
29%
Multi-cloud and
management
cause analysis
architecture
cloud native
multitenant
monitoring
faster root
SaaS and
AIOps for
Security
Price
13
Critical Attributes of a Modern IT Ops Solution
INSIGHT #2: The Mandate for IT Operations ModernisationValue of a Digital Operations
Management Platform
The Emergence of Digital Operations
Management Platforms
A digital operations management platform brings together
56% diverse data sources, optimises organisational processes,
and uses analytics to drive innovation and agility across the
Planning to purchase next year
organisation. Given the volume, velocity, and variety of events
that enterprises have to deal with, IT teams need to use a digital
operations management platform that can reduce repetitive
36% alerts, identify the proximate cause(s) for an IT outage, and
ensure outstanding user experiences using AI/ML.
Maybe but depends on budget
Technology leaders see huge value in deploying a digital
operations management platform that offers capabilities
8% for hybrid, multi-cloud, and cloud native monitoring, drives
intelligent incident management and automated remediation,
No, we already have a unified platform and integrates with their existing tools in a single place. 56%
of respondents expect to roll out a digital operations
management platform this year whilst 36% expressed interest
0% in purchasing a modern platform if no budgetary constraints
were holding them back.
We don’t see the value of a central platform
14
INSIGHT #2: The Mandate for IT Operations ModernisationWhy Invest in a Digital Operations
Management Platform
Whilst technology practitioners have long tried to find a single IT leaders plan to roll out a digital operations
pane of glass (SPOG) for IT operations, they’ve usually ended up management platform for:
with a single glass of pain due to the duct-taped nature of legacy
ITOM suites that tried and failed to deliver a SPOG. Modern digital • Deploying automation and AIOps (42%) so that IT teams
operations management platforms are different as they combine can use machine learning algorithms and process
data, analytics, and workflows to offer relevant insights into an automation to reliably cut down alert noise, drive faster
organisation’s hybrid IT ecosystem. root cause identification, and handle repetitive activities.
• Centralised visibility (38%) so that operators can get a
42% single source of truth about the state of their hybrid IT
38%
infrastructure wherever it resides and break down silos
Deploy automation and AIOps
34% between systems.
33%
• Saving time and money (34%) with data-driven insights in
a modern platform so there is no need to switch between
Save time and money
Centralised Visibility
multiple tools and optimise costs by swapping out legacy
faster resolution IT management tools.
• Driving agility and faster resolution (33%) for reducing
Agility and
organisational friction and enabling collaboration across
siloed infrastructure teams.
Why Implement a Digital Operations
15
Management Platform
INSIGHT #2: The Mandate for IT Operations ModernisationConclusion
Here are three key takeaways from the ‘The State of IT Operations Management’ report for technology leaders as they deal
with the profound implications of the next normal that we are entering into:
Digital transformation demands Tool sprawl and tool rationalisation Why digital operations
new tooling are two sides of the same coin management platforms
are a game-changer
The ITOM tools category has seen Most business executives might
new solutions emerge to address the frown if they learned about the 92% of IT executives have either
complexities of delivering seamless actual number of IT operations decided to invest or would like
digital experiences, managing cloud tools used at their organisation. to invest in a digital operations
native infrastructure, ensuring However, bringing in a new tool management platform to centralise
infrastructure resilience, and keeping requires significant efforts in training insights for hybrid infrastructure,
a tight lid on public cloud expenditure. and upskilling of team members, enable rapid restoration of mission-
IT leaders have budgeted money for tweaking organisational processes, and critical services, and drive greater
investing in hybrid infrastructure securing budget commitments. Few efficiencies by reducing context-
monitoring, AIOps, and cloud IT leaders would take on the burden switching across multiple tools. The
native observability tools to meet of introducing a new solution unless remaining 8% believe they already have
the challenges and opportunities there is a clear payoff for return on such a platform. Digital operations
unleashed by digital transformation. investment, freeing up organisational management platforms deliver unified
resources, and retiring technical debt visibility, time and cost savings, and
in the form of legacy tools. rapid resolution with algorithmic
insights and proactive automation.
16About
Market Innovation a
s a Proxy for Tool Sprawl
OpsRamp is a digital operations management software company
Over the last decade, there has been an explosion of new categories
whose SaaS platform is used by enterprise IT teams to monitor and
of IT operations management tools. Observability, AIOps, chaos
manage
engineering, their
value cloud
stream and on-premises
management, and FinOps infrastructure.
tools were not Key capabilities
on the radar of most IT teams five years ago.
of the OpsRamp platform include hybrid infrastructure discovery and
monitoring,
The OpsRamp surveyevent
shows and incident
that tool management,
proliferation and remediation
is both a blessing and
and a curse for enterprise IT teams. Half (50%) of survey respondents
automation, all of which are powered by artificial intelligence.
typically use more than five tools in their daily operations while 45%
work with more than 10 different tools across their entire hybrid
IT environment. While there is a compelling case for discarding
outdated tools, technology practitioners will keep investing in
innovative tools that can effectively manage and optimize their
legacy and modern infrastructure.
UK Survey
To learn more visit OpsRamp.com
© 2021 OpsRamp, Inc. All Rights Reserved. 4
INSIGHT #1: How Artificial Intelligence is Changing IT Operations as We Know ItYou can also read
