Investor Presentation - FY2021 First Quarter 1 - Steelcase

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Investor Presentation - FY2021 First Quarter 1 - Steelcase
Investor
Presentation
FY2021 First Quarter

                       1
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

Investment thesis

 Proven track record
 We believe the office will continue to be
  very relevant
 Liquidity position is very strong
 Industry leader in a changing workplace
  environment
 Experienced management team led
  company through previous cycles

                                              2
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

We are a respected leader

— Greatest global market share
— $3.7 billion revenue in FY2020
— $358 million adjusted EBITDA in FY2020
— 1.4x adjusted total debt/EBITDA (FY2020 year-end)
— ~12,700 employees
— ~800 Steelcase dealer locations
— Recognized for innovative design, sustainability leadership and civic engagement
     — Named one of the World’s Most Admired Companies by Fortune for fourteen years
     — Multinational Finalist in the Circulars Awards – presented by World Economic Forum for circular economy leadership
     — UN Global Compact participant since 2009, member of the CE 100
     — SILQ™ received multiple design and innovation awards, including a Product Design Award in the prestigious Red Dot Awards
     — 100% Corporate Equality Index by the Human Rights Campaign Foundation
     — 2019 Breakfast of Corporate Champions Honored Company by the Women’s Forum on New York
                                                                                                                                  3
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

We have a proven track record of managing through a cycle

                                                              $3.7B
                 $3.4B

                                                      $3.0B

                         $2.3B

                                                                      4
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

Our global capability makes us a preferred partner for leading organizations

~800 Steelcase dealer
locations

45 Primary locations
in 17 countries

15 Manufacturing
locations, including
9 outside North America

                                                                               5
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

Our global scale makes us a preferred partner for leading organizations

      STEELCASE REVENUE MIX BY SEGMENT                            GLOBAL OFFICE FURNITURE MARKET REVENUE* ($ IN BILLIONS)
                (FY20 Revenue)

                                           $4.0
                                                                                                                          Outside Home Country
                                           $3.5                                                                           Home Country
               Other
              Category
                10%                        $3.0

       EMEA                                $2.5
        18%
                                           $2.0

                                           $1.5
                         Americas
                           72%
                                           $1.0

                                           $0.5

                                           $0.0
                                                      Steelcase        Herman Miller          Haworth     HNI**   Knoll         Kokuyo**    Okamura**

                                         *Most recently published annual data and/or internal estimates
                                         **Only office furniture segments included

                                                                                                                                                 6
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

We employ user-based research to drive innovation

                                                           Develop insights on work,          Provide products, strategies
       Create a robust research network
                                                           workers and the workplace            and customer solutions

        Select Research Partners
       — Georgia Tech Manufacturing Institute
       — IDEO
       — Institute for the Future
       — MaRS
       — Michigan State University
       — Microsoft (Research + Global Real Estate                 Six-step research
         & Security + Envisioning Group)                         and design process
       — MIT (Media Lab + Self-Assembly Lab)
       — Ohio State University
       — Seamless
       — Tableau
       — University Florida Health
       — University of Illinois at Chicago- Institute
         for Healthcare Delivery Design
       — University of Melbourne
                                                        Steelcase solutions are based on a
       — University of Michigan
                                                        human-centered design approach that
       — University of Nuremberg-Erlangen
                                                        includes extensive observation and
         MaDLab
                                                        consultation with people who use
       — Virginia Tech
                                                        spaces every day.

                                                                                                                             7
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

We serve leading organizations to create places that amplify
the performance of people, teams and enterprise

CORPORATE                                       EDUCATION                              HEALTHCARE

Office construction spending                    Education construction spending        Healthcare construction spending

                                74       79                       97     98       98
              68       69                                  92                                                             44
     56                                                                                                  43     43
                                                    85                                     40     41

   2015     2016     2017     2018     2019        2015 2016 2017 2018 2019               2015   2016   2017 2018     2019

                                                                                                                               8
Source: U.S. Census Bureau (in US $,billions)
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

Sustainability is a lens for innovation and growth contributing
to the financial wellbeing of our company
We deliver meaningful economic, environmental and social impact.

                                                                                               Our Corporate Values
                                                                                               We believe every team
                             32%                          84%                                  member, in every location,
                                                          Decrease in our use of               lives our shared Steelcase
                             Reduction in energy and
                                                          Volatile Organic Compounds           values.
                             greenhouse gas
                             emissions since 2010         (VOCs) since 2010                    Act with integrity
                                                                                               Tell the truth
                                                                                               Keep commitments
                              $6.8 Million                100,000+                             Excel
                              Donated by Steelcase Inc.   Employee volunteer hours             Treat people with dignity
                              and the Steelcase           donated to charitable                and respect
                              Foundation in 2018          organizations and non-
                                                                                               Promote positive
                                                          profits since 2015.
                                                                                               relationships
                                                                                               Protect the environment

                                                                                       Source: 2019 Steelcase Impact Report
                                                                                                                              9
Investor Presentation - FY2021 First Quarter 1 - Steelcase
Steelcase Q1, 2021

Our diverse, experienced Board of Directors serve to promote our growth and success

                  Lawrence J. Blanford                     Timothy C.E. Brown                      Connie K. Duckworth                     James P. Keane                       Todd P. Kelsey
                  Retired; formerly                        Executive Chair, IDEO                   Retired; formerly Partner               President and Chief                  President and Chief Executive
                  President and Chief                                                              and Managing Director,                  Executive                            Officer, Plexus Corp.
                  Executive Officer, Green                                                         Goldman, Sachs & Co.                    Officer, Steelcase Inc.
                  Mountain Coffee
                  Roasters, Inc.

        Jennifer C. Niemann                  Robert C. Pew III                     Cathy D. Ross                        Catherine C.B. Schmelter               Peter M. Wege II                   Kate Pew Wolters
        President and Chief                  Chair of the Board of                 Retired; formerly Executive          SVP, Chief Transformation              Chairman of the Board of           Philanthropist; President, Kate
        Executive Officer,                   Directors, Steelcase Inc.;            Vice President and Chief             Officer, TreeHouse Foods, Inc.         Directors, Contract                and Richard Wolters
        Forward Space, LLC                   Private Investor                      Financial Officer, Federal                                                  Pharmaceuticals Limited            Foundation; Chair, Steelcase
                                                                                   Express Corporation                                                                                            Foundation

                                                                                                                                                                                                                                    10
Steelcase Q1, 2021

U.S. industry macro-factors had been supportive of growth before
the COVID-19 pandemic
CORPORATE PROFITS AFTER-TAX (U.S.)                                 UNEMPLOYMENT (U.S.)                                                    THE CONFERENCE BOARD
With IVA and CCA adjustments                                       Unemployment Rate (%)                                                  MEASURE OF CEO CONFIDENCE (U.S.)
(Year-over-Year % change)

                                                                     14%                                                                  80
15%
                                                                     12%
10%                                                                  10%                                                                  60
 5%                                                                   8%
                                                                                                                                          40
 0%                                                                   6%
                                                                      4%
 -5%                                                                                                                                      20
                                                                      2%
-10%
                                                                      0%                                                                  0
-15%
       Q1 2015                                     Q1 2020           Q1 2015                                         May 2020
                                                                                                                                               Jan 2015                       Apr 2020

                                            NON-RESIDENTIAL FIXED INVESTMENT (U.S.)                  ARCHITECTURAL BILLING INDEX (U.S.)
                                            Equipment (In US$, billions)                             (Billings $ billions)

                                           1,300
                                           1,250                                                     55
                                           1,200
                                           1,150                                                     45
                                           1,100
                                           1,050                                                     35
                                           1,000
                                                                                                     25
                                                   Q1 2015                                 Q1 2020        Jan 2015                                        May 2020

                                                                                                                                                                             11
   Sources: BEA, BLS, CEO Conference Board, and AIA
Steelcase Q1, 2021

EMEA industry macro-factors had been supportive of growth before the
COVID-19 pandemic
       GERMANY TOTAL REAL GDP GROWTH                       FRANCE TOTAL REAL GDP GROWTH                            UK TOTAL REAL GDP GROWTH                      SPAIN TOTAL REAL GDP GROWTH

  4%                                                     4%                                                  3%     2.4%
                      2.8%                                                   2.4%                                                                               6%
  3%           2.1%                                                                 1.8%   1.5%                            1.9%   1.9%                               3.8%
                                                         2%    1.0%   1.0%                                   2%                          1.3%   1.4%            4%          3.0%   2.9%
  2%   1.5%                   1.5%                                                                                                                                                        2.4%   2.0%
                                     0.6%                0%                                                  1%                                                 2%
  1%
                                                                                                             0%                                                 0%
  0%                                                     -2%
                                                                                                                                                               -2%
 -1%                                                                                                        -1%
                                                         -4%                                                                                                   -4%
 -2%
                                                         -6%                                                -2%                                        -1.6%   -6%                                       -4.1%
 -3%                                      -2.3%                                                     -5.0%
                                                               2015   2016   2017   2018   2019       Q1            2015   2016   2017   2018   2019     Q1          2015   2016   2017   2018   2019      Q1
       2015    2016   2017    2018   2019   Q1                                                                                                          2020
                                                                                                     2020                                                                                                 2020
                                           2020

                                               HARMONIZED UNEMPLOYMENT RATE                                             OIL PRICE PER BARREL (BRENT INDEX)
                                               (% Monthly, seasonally adjusted)

                                       30
                                                                                                            $140
                                       25
                                                                                                            $120

                                       20                                                                   $100

                                                                                                            $80
                                       15                                                   Spain
                                                                                                            $60
                                                                                            Italy
                                       10                                                   France          $40
                                                                                            Eurozone
                                         5                                                                  $20
                                                                                            Germany
                                                                                                              $-
                                         0
                                                                                                             Jan 2015                                                June 2020

                                                                                                                                                                                                        12
 Sources: Eurostat, Energy Information Administration
Steelcase Q1, 2021

Companies leveraged their workspaces in order to compete
more aggressively for scarce talent

 What strategies are you using to
                                                                C-suite engagement places higher emphasis on performance
 attract + retain talent?
 Modernizing working environment

 44%                         42%                     6%   86%                          Performance
                                                                                         (could now                           Favors

                                                                Decision criteria
 Learning & development programs                                                                                            SCS value
                                                                                         include safety)
                                                                                                                            proposition
 42%                         43%                          85%

 Improving compensation packages
 26%                 53%                                  79%

 Implementing flexible ways of working                                                                        More
 35%                   42%                                75%                       Aesthetic/price/        historical
                                                                                       functionality
 Changing employee dress code
 19%           33%                                        52%
                                                                                                       Facilities &             C-Suite
       To a large extent            To some extent                                                     Procurement
                                                                                                                    Decision Maker
 PwC 21st CEO Survey, Talent 2018

                                                                                                                                          13
Steelcase Q1, 2021

The future of the office – Our current perspective

           Now                                    Near                                    Far

       Retrofitting                          Reconfiguring                            Reinvention

 Key principles for these first two stages will be to focus on:                  Work environments of the
    • Density of the workplace and its population                                future will be based on
    • Geometry of the furniture arrangements                                     science-based evidence and
    • Division using screens, panels or other barriers                           emerging technologies.

More owned workstations                                       Flexibility
                                      More frequent cleaning                                    New Materials
   Supporting work from home                                                                            14
                                                                    Distributed collaboration
Steelcase Q1, 2021

Our investment in new and enhanced products accelerated in the last three years,
and we launched new product offerings that expanded our addressable market

          Simpler          Broader price            Ancillary /          Innovative
        workstations          points             informal areas           offerings

                                                                                      15
Steelcase Q1, 2021

We established partnerships with other companies to increase
the breadth of our product offering

                                                               16
Steelcase Q1, 2021

     We invested over $300 million to enhance our offering through acquisitions

                                                                  Broaden               Strong,
                                                        Growth                                     Channel
                                                                 Addressable            Stable
                                                        Model                                      Leverage
                                                                   Market             Management

     Revenue:                    ~£69 million*                           ~$82 million*                  ~$37 million*
Acquisition Date:                    August 2018                               May 2018                  November 2017

                                                                                                                         17
        *Trailing twelve months revenue prior to acquisition
Steelcase Q1, 2021

We have generated strong cash flows to fund growth investments and
shareholder return
           CASH FLOW FROM OPERATIONS AND ADJUSTED EBITDA                                                                    CAPITAL EXPENDITURES VS. DEPRECIATION AND AMORTIZATION
           MARGINS                                                                                                          ($ MILLIONS)
           ($ MILLIONS)
                                                       Cash Flow From Operations
                                                                                                                                                                          Capital Expenditures
         $400                                          Adjusted EBITDA Margin             10%
                                                                                                                              $100                                        D&A
                                                                                          8%
         $300
                                                                                          6%
         $200
                                                                                          4%
         $100
                                                                                          2%
                                                                                                                                 $0
                                                                                                                                                 *
            $0                                                                            0%                                              FY16       FY17   FY18   FY19      FY20         TFQ
                       FY16     FY17       FY18        FY19        FY20         TFQ

           QUARTERLY DIVIDENDS PAID PER SHARE                                                                                  DIVIDENDS AND SHARE REPURCHASES
                                                                                                                               ($ MILLIONS)
        $0.16                                                                                                                                                                  Dividends
                                                                                                                                                                               Repurchases
        $0.12
                                                                                                                                $100
        $0.08

        $0.04

        $0.00
                 Q1                                                                      Q1                                       $0
                                                                                        FY21***                                            FY16      FY17   FY18   FY19        FY20          TFQ**
                FY16

* Includes $26 for Replacement Corporate Aircraft
** The company repurchased 3 million shares during the first few weeks of March 2020 through a Rule 10b5-1 plan established in December 2019                                                         18
*** Q1 FY21 dividends paid represented a 52% reduction compared to Q4 FY20
Steelcase Q1, 2021

Our investments in the business generated strong return on invested capital before
impact of pandemic in most recent quarter
               ADJUSTED RETURN ON INVESTED CAPITAL (ROIC) & ADJUSTED EBITDA ($M)
               (% Adjusted Net Income of Average Capital)
                                                            Adj ROIC     Adj EBITDA
            16.0%                                                                                     $400
                                                                                      14.3%
                       13.8%
            14.0%                        13.3%                                                        $350

                                                                           12.0%
            12.0%                                                                                     $300
                                                          10.9%
                                                                                              10.5%
            10.0%                                                                                     $250

             8.0%                                                                                     $200

             6.0%                                                                                     $150

             4.0%                                                                                     $100

             2.0%                                                                                     $50

             0.0%                                                                                     $0
                        FY16             FY17             FY18              FY19      FY20    TFQ
                                                                                                             19
Steelcase Q1, 2021

Our balance sheet remained strong in Q1 and provides stability through business cycles

                   Q1 FY21, $ MILLION                                                                                                    Q1 FY21 LIQUIDITY CHANGES
                                                                                                                     245

                                                                                                                                                                        60        799
$1,500
                                                                                                701                                                                               COLI
                                                                                                                                         160
                                                   Debt                                                                                           39         8                    161
                                                                                                COLI
                                                                                                160
$1,000
                                                                                                                                                                                  Cash
                                                                                                Cash
                      COLI                                                                      541                                                                                638
                                                  Equity
  $500
                      Cash

     $0                                                                                    February 28,       Net Borrowings     Variable     Share      Dividends**   Other   May 29, 2020
                Liquidity Profile              Capital Base                                    2020            Under Credit Compensation Repurchases*                            Liquidity
                                                                                             Liquidity            Facility   and Benefit Plan
                                                                                                                              Contributions
                                                                                                                              and Payments
* The company repurchased 3 million shares during the first few weeks of March 2020 through a Rule 10b5-1 plan established in December 2019                                         20
** Q1 FY21 dividends paid represented a 52% reduction compared to Q4 FY20
Steelcase Q1, 2021

Breakeven adjusted operating income estimate

 As of July 1, 2020, with the level of temporary salary reductions and other cost
 containment efforts we had in place, we estimated approximately $600 million
 of quarterly revenue would result in breakeven adjusted operating income.

                                                                                    21
Appendix
Learn more

             22
Appendix

Forward-looking statements

From time to time, in written and oral statements, we              Forward-looking statements involve a number of risks and
discuss our expectations regarding future events and               uncertainties that could cause actual results to vary from
our plans and objectives for future operations.                    our expectations because of factors such as, but not limited
                                                                   to, competitive and general economic conditions
These forward-looking statements discuss goals, intentions         domestically and internationally; acts of terrorism, war,
and expectations as to future trends, plans, events, results       governmental action, natural disasters, pandemics, and
of operations or financial condition, or state other               other Force Majeure events; the COVID-19 pandemic and
information relating to us, based on current beliefs of            the actions taken by various governments and third parties
management as well as assumptions made by, and                     to combat the pandemic; changes in the legal and
information currently available to, us. Forward-looking            regulatory environment; changes in raw material,
statements generally are accompanied by words such as              commodity and other input costs; currency fluctuations;
“anticipate,” “believe,” “could,” “estimate,” “expect,”            changes in customer demand; and the other risks and
“forecast,” “intend,” “may,” “possible,” “potential,” “predict,”   contingencies detailed in our most recent Annual Report on
“project,” “target” or other similar words, phrases or             Form 10-K and our other filings with the Securities and
expressions. Although we believe these forward-looking             Exchange Commission. We undertake no obligation to
statements are reasonable, they are based upon a number            update, amend or clarify forward-looking statements,
of assumptions concerning future conditions, any or all of         whether as a result of new information, future events or
which may ultimately prove to be inaccurate.                       otherwise.

                                                                                                                                  23
Appendix

Segment revenue and earnings

AMERICAS – REVENUE                                                              EMEA – REVENUE                                                               OTHER CATEGORY – REVENUE
(US$ millions)                                                                  (US$ millions)                                                               (US$ millions)

                                              $2,673
                                   $2,470                $2,431
 $2,256     $2,232     $2,194                                                                                                  $670
                                                                                                                    $617                  $608
                                                                                 $521                   $524                                                                            $356    $381
                                                                                             $504                                                                               $338                      $344
                                                                                                                                                               $283     $297

 FY16       FY17        FY18       FY19       FY20        TFQ                    FY16       FY17        FY18       FY19        FY20       TFQ                  FY16     FY17    FY18    FY19    FY20      TFQ

AMERICAS – ADJUSTED OPERATING INCOME                                           EMEA – ADJUSTED OPERATING INCOME (LOSS)                                       OTHER CATEGORY –OPERATING INCOME MARGIN
MARGIN *                                                                       MARGIN *                                                                      (Percent of Revenue)
(Percent of Revenue)                                                           (Percent of Revenue)

 11.4%      10.8%                                                                                                          1.5%
                                                                                                                                      0.3%                                                      10.3%
                        8.2%       8.5%        9.0%                                                                                                                                                       8.8%
                                                          7.6%
                                                                                                                                                                                 6.3%
                                                                                                                                                                 4.0%    4.7%            4.0%
                                                                                                               -1.1%
                                                                                         -3.7%      -2.7%

                                                                             -8.5%
 FY16        FY17       FY18       FY19        FY20       TFQ                FY16        FY17       FY18       FY19        FY20       TFQ                        FY16    FY17    FY18    FY19    FY20**    TFQ **

 * Operating income restated due to implementation of ASU No. 2017-07, Compensation - Retirement Benefits (Topic 715). Please see Q1 FY19 10-Q for more information.
 ** Q4 FY20 included a $20.4M net gain on the sale of PolyVision in the Other Category                                                                                                                    24
Appendix

      Select segment statistics (as of February 28, 2020)

      END OF FISCAL YEAR 2020                                                                                                                                              AMERICAS                        EMEA                     OTHER CATEGORY

      Number of Steelcase dealer locations                                                                                                                                   ~ 400                         ~ 350                           ~ 50

      Employees – non-manufacturing                                                                                                                                         ~2,900                        ~ 1,400                         ~ 800

      Employees – manufacturing                                                                                                                                             ~ 5,500                       ~ 1,300                         ~ 800

      Number of primary manufacturing locations                                                                                                                           Michigan – 2                  France – 1                      China – 1
                                                                                                                                                                          Alabama – 1                  Germany – 1                     Malaysia – 1
                                                                                                                                                                           Mexico – 2                    Spain – 1                      India – 1
                                                                                                                                                                           Texas – 1                 Czech Republic – 1
                                                                                                                                                                                                         U.K. – 2
          FY20 VERTICALS IN THE AMERICAS SEGMENT
15%
                                                                                                                                                                        FY20 PRODUCT MIX                     FY20 LONG-TERM EMPLOYEE BENEFIT
10%                                                                                                                                                                                                          OBLIGATIONS FUNDING STATUS
                                                                                                                                                                                                             ($ millions)
5%
                                                                                                                                                                                                                                  Total Obligation $152
                                                                                                                                                                               25%        Other
0%
                                                                                                                                                                                                                                            DTA
       Education

                                                     Manufacturing

                                                                                                                       Government

                                                                                                                                                                Other
                                                                     Insurance Services

                                                                                                        Professional

                                                                                                                                             State/Prov/Local
                   Financial Services

                                        Healthcare

                                                                                          Information

                                                                                                                                    Energy
                                                                                          Technology

                                                                                                         Technical /

                                                                                                                                                                               30%        Seating
                                                                                                                         Federal

                                                                                                                                                   Gov

                                                                                                                                                                                                                        $160
                                                                                                                                                                                                                                            $111
                                                                                                                                                                               45%        Systems/                                                      After-tax
                                                                                                                                                                                          Storage                                                       Obligation

                                                                                                                                                                            Product Mix                             Assets (COLI)         Liabilities
                                                                                                                                                                                                                                                             25
Appendix

Historic shares outstanding
SHARES (IN MILLIONS)

180

160                                         Class A Shares   Class B Shares

140

120

100

                                                                                                                            26.9
 80

                                                                                                                            87.9
 60

 40
       14.1 139.2

 20

  0
      FY98 FY99 FY00 FY01 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20    Q1
                                                                                                                           FY21
                                                                                                                                   26
Appendix

Historical market data
ESTIMATED U.S. OFFICE FURNITURE SHIPMENTS
(USD billions)

$20

$15

$10

 $5

$-
          1997     1998      1999     2000      2001     2002      2003      2004       2005      2006   2007      2008      2009      2010     2011     2012     2013    2014    2015    2016   2017   2018   2019

EUROPEAN OFFICE FURNITURE CONSUMPTION
(EUR billions)

 € 14
 € 12
 € 10
  €8
  €6
  €4
  €2
  €0
           1997      1998      1999      2000     2001      2002      2003       2004      2005      2006       2007      2008      2009      2010     2011     2012     2013    2014    2015    2016   2017   2018

                                                                                                                                                                                                                 27
      Sources: 1997-2015: internal Steelcase estimates, 2015-2019: BIFMA, CSIL
Appendix

Non-GAAP financial measures
This presentation contains certain non-GAAP financial measures. A “non-                                       (3) adjusted Earnings Before Interest Taxes and Depreciation and Amortization
GAAP financial measure” is defined as a numerical measure of a company’s                                      (EBITDA), which represents EBITDA, excluding restructuring and goodwill and
financial performance that excludes or includes amounts so as to be different                                 intangible asset impairment charges, (4) adjusted Earnings Before Interest Taxes
than the most directly comparable measure calculated and presented in
                                                                                                              and Depreciation and Amortization (EBITDA) margin, which represents EBITDA
accordance with GAAP in the statement of income, balance sheet or
statement of cash flows of the company. Pursuant to the requirements of                                       margin, excluding restructuring and goodwill and intangible asset impairment
Regulation G, the company has provided a reconciliation of non-GAAP                                           charges, and (5) adjusted return on invested capital (ROIC), which represents
financial measures to the most directly comparable GAAP financial measure.                                    income before income tax expense, excluding interest expense, restructuring costs
The non-GAAP financial measures used within this presentation are: (1)                                        and goodwill and intangible asset impairment charges, less income tax expense at
adjusted operating income (loss), which represents operating income (loss),                                   an assumed long-term effective tax rate, divided by average capital (defined as the
excluding restructuring costs and goodwill and intangible asset impairment                                    average of total debt and shareholders’ equity at the beginning and end of the
charges, (2) adjusted operating income (loss) margin, which represents                                        applicable period). These measures are presented because management uses this
operating income (loss) margin, excluding restructuring costs and goodwill                                    information to monitor and evaluate financial results and trends. Therefore,
and intangible asset impairment charges,
                                                                                                              management believes this information is also useful for investors.

ADJUSTED OPERATING INCOME
$ Million                              FY08         FY09         FY10         FY11         FY12         FY13        FY14      FY15      FY16      FY17      FY18      FY19       FY20      TFQ

Operating Income/(Loss)
                                       $203         $1           ($12)        $52          $97          $59         $166      $137      $170      $196      $155      $184      $257       $177
as Restated*

Restructuring Costs                    -            $38          $35          $31          $31          $35         $7        $41       $20       $5        -         -         -          -

Goodwill and intangible asset
                                       $21          $65          -            -            -            $60         $13       -         -         -         -         -         -          $18
impairment charges

Adjusted Operating Income              $225         $107         $27          $83          $124         $151        $180      $178      $190      $201      $155      $184      $257       $195

 * Operating income restated due to implementation of ASU No. 2017-07, Compensation - Retirement Benefits
 (Topic 715). Please see Q1 FY19 10-Q for more information.
                                                                                                                                                                                                    28
Appendix

Non-GAAP financial measures

AMERICAS ADJUSTED OPERATING INCOME MARGIN *
(Percent of Revenue)
                                     FY16       FY17       FY18       FY19       FY20       TFQ
Operating Income
                                     11.4%      10.7%      8.2%       8.5%       9.0%       7.6%
Margin as Restated *
Restructuring Costs
                                     -          0.1%       -          -          -          -
(Benefits)
Adjusted Operating Income
                                     11.4%      10.8%      8.2%       8.5%       9.0%       7.6%
Margin

* Operating income restated due to implementation of ASU No. 2017-07, Compensation - Retirement Benefits
(Topic 715). Please see Q1 FY19 10-Q for more information.

                                                                                                           29
Appendix

Non-GAAP financial measures

EMEA ADJUSTED OPERATING INCOME (LOSS) MARGIN *
(Percent of Revenue)

                                       FY16       FY17        FY18       FY19        FY20         TFQ

Operating Income (Loss)
                                       (12.4%) (4.1%)         (2.7%)     (1.1%)      1.5%         (2.6%)
Margin as Restated *

Goodwill and intangible asset
                              -                   -           -          -           -            2.9%
impairment charges

Restructuring Costs                    3.9%       0.4%        -          -           -            -

Adjusted Operating Income
                                       (8.5%)     (3.7%)      (2.7%)     (1.1%)      1.5%         0.3%
(Loss) Margin

* Operating income restated due to implementation of ASU No. 2017-07, Compensation - Retirement
Benefits (Topic 715). Please see Q1 FY19 10-Q for more information.

                                                                                                           30
Appendix

Non-GAAP financial measures
ADJUSTED EBITDA MARGIN

$ Million                                          FY16     FY17     FY18     FY19     FY20     TFQ

Revenue                                            $3,060   $3,032   $3,055   $3,443   $3,724   $3,382

Income before income
                                                   $175     $196     $162     $164     $245     $166
tax expense

Interest Expense                                   $18      $17      $18      $38      $27      $28

Depreciation and amortization                      $66      $60      $66      $82      $86      $88

Restructuring costs                                $20      $5       -        -        -        -
Goodwill and intangible asset impairment charges   -        -        -        -        -        $18
Adjusted EBITDA                                    $278     $279     $245     $283     $358     $300

Adjusted EBITDA Margin                             9.1%     9.2%     8.0%     8.2%     9.6%     8.9%
(% of Revenue)

                                                                                                         31
Appendix

Non-GAAP financial measures
ADJUSTED RETURN ON INVESTED CAPITAL (ROIC)

$ Million                                                                     FY16     FY17     FY18     FY19       FY20     TFQ
Income before income tax expense                                              $175     $196     $162     $164       $245     $166
Interest Expense                                                               $18      $17      $18      $38        $27         $28
Restructuring costs                                                            $20       $5         -        -          -          -
Goodwill and intangible asset impairment charges                                  -        -        -        -          -        $18
Adjusted Income before income tax expense                                     $213     $218     $180     $201       $273     $212
Assumed Long-Term Effective Income Tax Rate %                                36.0%    36.0%    34.5%    27.0%(1)   27.0%    27.0%
Adjusted Net Income                                                           $136     $140     $118     $147       $199     $155

Total Debt                                                                    $299     $297     $295     $487       $484     $729
Total shareholders’ equity                                                    $737     $767     $813     $850       $970     $881
Total Capital                                                                $1,036   $1,064   $1,108   $1,337     $1,455   $1,610
Prior Year Total Capital                                                      $946    $1,036   $1,064   $1,108     $1,337   $1,339

Average Capital                                                               $991    $1,050   $1,086   $1,223     $1,396   $1,475

Adjusted Return on Invested Capital (ROIC)
                                                                             13.8%    13.3%    10.9%    12.0%      14.3%    10.5%
(Adjusted Net Income as a % of Average Capital)

 (1) Assumes 10 months at 36% and 2 months at 27% as after U.S. Tax Reform
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