International Student Handbook - www.vcc.ca/international - September 2018 - Vancouver Community College
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International Student
Handbook
www.vcc.ca/international
September 2018
If lost, please return to:
Name:
Email:
Telephone:
VCC International Education
Table of Contents
Welcome to VCC! ................................................................................................................................... 3
Locating VCC International Education ............................................................................................. 4
Student Services at VCC ................................................................................................................... 5-8
International Education .......................................................................................................................... 5
Counselling Services & Disability Services .............................................................................................. 5
Library ...................................................................................................................................................... 5
Learning Centre ....................................................................................................................................... 6
Bookstore ................................................................................................................................................ 6
Arbiter of Student Issues ........................................................................................................................ 6
Security/First Aid/Lost and Found ......................................................................................................... 7
Prayer Room …………………………………………………………………………………………………………………………………….. 7
Students’ Union ...................................................................................................................................... 7
Campus Maps .......................................................................................................................................... 7
MyVCC Portal ....................................................................................................................................... 7-8
Studying in Canada & at VCC .......................................................................................................... 9-13
Classroom & Study Expectations............................................................................................................. 9
Important Dates ....................................................................................................................................... 9
Reading Your Schedule ............................................................................................................................ 9
Rights & Responsibilities ..................................................................................................... …………. 10-11
Student Code of Conduct Policy .................................................................................................... 10
Student Educational Conduct Policy ......................................................................................... 10-11
Study Support ........................................................................................................................................ 11
Important Immigration-Related Documents ........................................................................................ 11
Study Permit (DLI #, Transferring Institutions) .............................................................................. 11
Visitor Visa (Temporary Resident Visa) or Electronic Travel Authorization (eTA) ........................ 12
Extending Your Important Documents ............................................................................................ 12-13
Passport ......................................................................................................................................... 12
Study Permit .................................................................................................................................. 12
Visitor Visa (TRV) and Electronic Travel Authorization (eTA) ........................................................ 13
Questions about Extending Documents ........................................................................................ 13
Getting Settled & Living in Vancouver ...................................................................................... 14-19
Areas of Vancouver ............................................................................................................................... 14
Transportation ....................................................................................................................................... 14
TransLink ...................................................................................................................................... 14
U-Pass BC/Compass Card .............................................................................................................. 14
Getting Settled ...................................................................................................................................... 15
Welcome to Canada & BC Newcomer’s Guide ............................................................................. 15
Banking .......................................................................................................................................... 15
Housing .................................................................................................................................... 15-16
VCC International Education – September 2018 Page 1Community Based Workshops for International Students ................................................................. 16
Activity & Community Resources ......................................................................................................... 16
Identification & Student Discounts ...................................................................................................... 17
British Columbia Identification (BCID) .......................................................................................... 17
International Student Identify Card (ISIC)...................................................................................... 17
Student Price Card (SPC) ................................................................................................................ 17
Volunteering ......................................................................................................................................... 17
Working ............................................................................................................................................ 18-19
Working Off-Campus ..................................................................................................................... 18
Practicum Work Permit.................................................................................................................. 18
Post-Graduation Work Permit Program (PGWP) ........................................................................... 18
Medical Exam …………………………………………………………………………………………………………………………..19
Social Insurance Number (SIN) .......................................................................................... ………….19
Income Tax ......................................................................................................................... …………19
Employment Standards ...................................................................................................... …………19
Resources for Writing Cover Letters & Resumes .............................................................. ………….19
VCC Career Services ………………………………………………………………………………………………………………… 19
Staying Healthy ................................................................................................................................ 20-22
Cultural Adjustment Process ................................................................................................................ 20
Culture Shock ................................................................................................................................ 20
Strategies to Cope with Adjustment Process................................................................................. 20
Medical Advice & Assistance ................................................................................................................ 21
Calling a Nurse, Dietician or Pharmacist ........................................................................................ 21
Clinics ............................................................................................................................................ 21
Hospitals ........................................................................................................................................ 21
Crisis Lines ..................................................................................................................................... 21
Medical Insurance ................................................................................................................................. 22
Private Medical Insurance ............................................................................................................. 22
BC Medical Services Plan (BCMSP) ................................................................................................ 22
Extended Health Insurance ........................................................................................................... 22
Staying Safe ....................................................................................................................................... 23-24
What You Need to Know ...................................................................................................................... 23
While at VCC .................................................................................................................................. 23
The Vancouver Police..................................................................................................................... 23
While on Transit ............................................................................................................................ 24
Emergency Response ............................................................................................................................ 24
9-1-1 .............................................................................................................................................. 24
Non-Emergency & Community Resources ........................................................................................... 24
Vancouver Police ........................................................................................................................... 24
Community Policing Centres ......................................................................................................... 24
Disclaimer: The websites listed in this Handbook were current at the time of printing, but are subject to
change.
VCC International Education – September 2018 Page 2Welcome to VCC!
We are delighted that you have chosen to attend Vancouver Community College! VCC is a dynamic
place with multiple campuses, a wide variety of programs and incredible diversity.
We hope you find this International Student Handbook a helpful resource not only at the beginning of
your time at VCC, but throughout your experience. It is important that you have access to all of the
people, resources and support to make your time at VCC successful.
For a PDF version of the International Student Handbook (with hyperlinks), please visit
http://www.vcc.ca/international/current-students/resources/international-student-handbook/
The VCC International Education Team is here to assist you.
Downtown Campus
Room 100 (near the 250 West Pender Street entrance)
Hours: Monday to Friday, 8:30 am – 4:00 pm
604.443.8600
Email: ieservices@vcc.ca
Website: http://www.vcc.ca/international/ Click on the ‘CURRENT STUDENTS’ tab
for the most relevant information.
The VCC International Education Team
Name Role
Jennifer Gossen Director, International Education
Celine Huang Manager, International Student Services
Angela Liang Manager, International Marketing and Recruitment
Alison Rudko Associate Registrar, International
Chifumi Ishiguro International Advising
Kathleen Leung International Advising
Janice Fernandez International Advising
Shirley Teo International Admissions
Tracy Luk International Admissions
Bethany Raouf International Admissions
Rowella Mabayo Receptionist
VCC International Education – September 2018 Page 3Locating VCC International Education VCC International Education – September 2018 Page 4
Student Services at VCC
International Education
VCC International Education offers resources on a variety of topics through the International website
(see ‘Current Students’), monthly newsletters (sent to your VCC email address) and handouts available
at the International Office. Contact us by email, phone or in person to get your questions answered.
Downtown Campus
Room 100 (near the 250 West Pender Street entrance)
Hours: Monday to Friday, 8:30 am – 4:00 pm
604.443.8600
Email: ieservices@vcc.ca
Website: http://www.vcc.ca/international/
Counselling Services & Disability Services
Counselling Services
Professional, free and confidential counselling is available to help you: set your goals, manage your
workload, deal with stress and anxiety, adjust to this new environment and more.
Website: http://www.vcc.ca/services/services-for-students/counselling/
MyVCC: https://student.vcc.ca/services/services/counselling/
Disability Services
Disability Services offers a variety of services for students with documented disabilities. Please note that
some services VCC offers require advance planning so students are encouraged to make an appointment
before classes begin. It may take up to four months to put some services in place.
NOTE: There may be costs associated with services or equipment.
Website: http://www.vcc.ca/services/services-for-students/disability-services/
Downtown Campus Broadway Campus
Room 101 Level 4, Building A
By the Pender Street entrance Welcome Centre at the Broadway entrance
Hours: Mon - Fri, 9:00 am – 4:00 pm Hours: Mon, Tues, Thurs, Fri, 9:00 am – 4:00 pm
Wed, 12:00 – 7:00 pm
Book an appointment:
604-871-7000 press #2
Library
The VCC Library provides many print and electronic resources, as well as, a variety of services that will
help you succeed in your studies. Come visit our Broadway or Downtown locations and check the Library
website for lots of useful information.
Website: http://library.vcc.ca/
VCC International Education – September 2018 Page 5Learning Centre
The Learning Centre is committed to supporting students in becoming strong, independent learners in a
positive, respectful environment. Our professional tutors provide current VCC students with free,
individualized assistance and comprehensive, quality resources in the following subject
areas: Accounting, Biology, Chemistry, Economics, English, English as an Additional Language, Health
Sciences, Math, and Physics. Tutors also help students with study skills and resume/cover letter writing.
Downtown Campus Broadway Campus
604.871.7000 (8607) 604.871.7000 (7219)
Room 253, across from the Library Upstairs in the Library
Visit our website below for hours of operation at each campus and a schedule of current
workshops. You can also find a large collection of Learning Centre handouts and online resources for
various courses, study strategies, career skills and writing.
Website: http://www.vcc.ca/tlc
Bookstore
A wide range of materials are available either online or through the two bookstores located at the
Downtown and Broadway campuses. Note: The ‘Book Buy Back’ program allows students to buy used
textbooks and return them for cash at the end of the semester.
Website: http://www.vcc.ca/bookstore/
Arbiter of Student Issues
The Arbiter of Student Issues (ASI) is a dedicated resource available to guide students who find
themselves either at the center of a complaint or lodging a complaint or appeal. The ASI is a neutral and
impartial party with the ability to investigate complaints with all individuals concerned and may offer
informal or formal conflict resolution processes to resolve the dispute. The ASI recognizes the need to
provide support to VCC students around complaints and appeals arising at VCC and relative to VCC
policies.
Appointments: Work days - Tuesday, Wednesday, Thursday
Campuses Served: Broadway/Downtown/Annacis Island
Students who wish to speak with the Arbiter of Student Issues must book an appointment by phone,
email or in person:
Broadway Campus
604.871.7000 (7040)
Email: tmarks@vcc.ca
In person: Room 4017, Student Services Area, Building A
Website: http://www.vcc.ca/services/services-for-students/conflict-resolution/
MyVCC: https://student.vcc.ca/services/services/arbiter-of-student-issues/
VCC International Education – September 2018 Page 6Security / First Aid / Lost and Found
Downtown Campus Broadway Campus
Mall Level Main Lobby of Building B
604.871.7000 (8361) 778.783.5020
24 hour Emergency First Aid: Call 4444 from any campus phone or use one of the yellow Help
Phones, located throughout both campuses.
Prayer Room
Downtown Campus Broadway Campus
100I, area across from VCC International Education Near Receiving on the first floor of Building A
This space for prayer is available on a first-come, first served basis and is accessible by contacting
Security at either campus to open the room.
Students’ Union of VCC
The Students’ Union of Vancouver Community College (SUVCC) provides services, advocacy, and events
to our members (that’s you!). The SUVCC is a member of the British Columbia Federation of Students
(BCFS), a provincial organization that lobbies for high quality, accessible, post-secondary education.
As members, students have access to a number of SUVCC services including courtesy phones for local
calls, locker and lock rentals, day planners, International Student Identification Cards (ISIC), fax and
photocopying, events, advocacy and more!
Download the free SUVCC mobile app from the app store for the most up-to-date news from your
Students’ Union, or check out their website.
Downtown Campus Office Broadway Campus Office
Room 358 (above the library entrance) Room 2662 (Building A)
Website: http://suvcc.ca/services/
App: Download for FREE from the app store or google play
Facebook: “Like” the Students’ Union of Vancouver Community College Page
Twitter: tweet us @suvcc Instagram: follow @suvcc
Campus Maps
Having problems locating your classrooms or instructors’ offices? Campus floor maps are available at
the website below. Search maps by campus (ex. Downtown, Broadway), building and floor to find
exactly where you need to go.
Website: http://www.vcc.ca/about/college-information/contact-us/
myVCC Portal
myVCC portal is the door to individualized services and information for VCC students, all from one
secure site.
VCC International Education – September 2018 Page 7How to Log In to myVCC
1. Go to https://my.vcc.ca
2. Type your VCC student number (9-digit number that begins 000……) in the ID field.
3. Type your password in the Password field. The first time you login, your password is set initially
to your birthdate in the format of MMDDYY. Example: January 18, 1988. Your Password is:
011888. NOTE: After your initial login, you can change your password.
4. Click Login
New users to myVCC must set up a series of security questions and answers. If you forget your
password, answering the questions correctly will allow you to reset your password.
Be sure to check your email and updates found in your myVCC often. Remember – this is where you
will locate your monthly VCC International Education newsletter and other important notices.
Website: https://my.vcc.ca/
myVCC Email Tutorials
The Library offers online tutorials to explain:
How to access your student e-mail
How to access and forward your VCC email
Website: http://library.vcc.ca/using-the-library/vcc-email/
Navigating Your Way Through the MyVCC Portal
There is so much information at your fingertips when you access the myVCC portal.
What’s my schedule*? On myVCC main page, click on ‘Register for Courses’ box. Then select ‘Term
Registration & Schedule’ (scroll to the bottom of the screen to select). *See ‘Reading Your Schedule’ on
page 9.
How much do I owe and when? On myVCC main page, click on ‘My Student Account’ box. Then select
‘View Installment Plan for this term’ to know payment amount and deadline. NOTE: Program tuition and
other fees are subject to change annually. An email is sent by Student Accounts to remind students of
any payments. If you have questions about what you find on your myVCC installment information page,
please come to the International Education Office.
How can I see my grades? On myVCC main page, click on ‘Student Records’ box. From there you can
‘Academic Transcript’ or ‘Request Official Transcript’ (if an official transcript is needed).
Does VCC have my current address? On myVCC main page, click on ‘Edit Personal Information’ box.
From there you can view or update the address, email, or phone number on file for you at VCC.
Other helpful features:
‘U-Pass BC’: use to load your monthly pass onto your Compass Card
‘Library/Learning Centre’: so many resources from searching, booking materials/equipment and space
to hours and contact information
‘Employment Opportunities for Students’: find job search resources and postings by program area
‘Tax Forms’: access and print your T2202A form
‘Calendar’: listing of important dates and College closures
Find answers to your questions and have fun exploring the myVCC portal!
VCC International Education – September 2018 Page 8Studying in Canada
Classroom & Study Expectations
We want you to be successful in your studies at VCC.
At times, you may find and experience differences between the educational system in your home
country and here. It is important to understand the expectations of students and interactions with
others in the Canadian post-secondary system so that you can succeed and meet your educational goals.
Note: Many VCC programs are based on a cohort model. A cohort is a group of students that move
through a series of courses together. Key to success in a cohort is that each person attends and
passes each course so that s/he can continue and graduate with the group.
Here are some of the classroom and study expectations at VCC:
Arrive on time (ahead of time) and attend class. Note: programs have strict attendance
policies. Make sure you understand and abide by the program attendance requirements. Follow
your program’s absence reporting process if absent.
Turn off cell phones, focus attention on what is happening in the class and participate. Class
participation is often part of course marks.
Speak English only in classroom settings. It is the one common, inclusive language in our diverse
community.
Read and understand course outlines and any departmental handbooks or guidelines. The
program, course and instructor expectations are there.
Complete homework and reading before each class.
Ask questions for clarification, to challenge information or to extend thinking.
Ask for help when you have a problem or are unsure. Ask your instructor, another student, visit
the Learning Centre – there are lots of learning supports available to you.
Program areas will review their expectations during the first week of classes and some will have you sign
that you understand the guidelines/expectations for your program. If you don’t understand, ask and get
clarification from the beginning.
Important Dates at VCC
Important dates can be statutory holidays, convocation dates or when VCC is closed over the holiday
break in December. For a complete listing of ‘important dates’ throughout the year at VCC, go to
http://www.vcc.ca/international/about/news-and-events/important-dates/ or click on ‘Calendar’ on
the myVCC main page. Note: Other important dates like examination dates are given by instructors.
Reading Your Schedule
It’s important to know what you are looking for and how to read your schedule (can view through
myVCC – see page 8). See GENR line for program start and end dates. Class meeting days are indicated
by letter: M (Monday), T (Tuesday), W (Wednesday), R (Thursday), F (Friday). BUILD column indicates
course campus: DTN (Downtown), BWY (Broadway), OFFST (Off site e.g. for practicum).
VCC International Education – September 2018 Page 9Rights & Responsibilities
Students need to feel comfortable and safe at the College in order to do their best. That is why we have
rules about how people must behave at VCC. It is important to understand VCC’s policies so that you
know your rights and responsibilities as a student.
A complete listing of VCC policies can be found at http://www.vcc.ca/about/governance--
policies/policies/
Student Code of Conduct Policy
The Student Code of Conduct Policy (D.4.3) outlines the standards of non-educational student conduct
and describes what constitutes ‘misconduct’ (inappropriate behavior).
Misconduct – The following are examples of behaviours that can lead to disciplinary action (please see
the Student Code of Conduct Policy D.4.3 for more description):
Dishonesty
Disruption of instructional activities or other VCC business
Mis-use or damage of any College property
Mis-use of VCC computer or electronic equipment as outlined in the Appropriate and
Responsible Use of Education Information Technology Policy (B.5.2)
Violation of any laws
The Student Code of Conduct Procedures (D.4.3) describes the process VCC follows if any of the
expected standards of behavior are breached.
Student Educational Conduct Policy
The Student Educational Conduct Policy (D.4.5) outlines the standards of educational student conduct.
The Student Educational Conduct Procedures (D.4.5) provide definitions of educational misconduct and
the process VCC follows if any of the expected standards of behavior happen.
Plagiarism & Cheating are two examples of educational misconduct. It is very important for students to
understand these terms as both are unacceptable and can lead to disciplinary measures under the
Student Education Conduct Policy.
Plagiarism is the unacknowledged use of someone else’s words, ideas, sentence structure or data
regardless of source (e.g. book, internet). In other words, a student may not cut and paste information
or even paraphrase something without referencing where that information is from.
Cheating is the act of deception where an individual misrepresents what he/she knows for an
educational exercise. Examples of cheating include:
Exchanging information with another person during an examination
Using unauthorized material or device during an examination
Representing or impersonating another or permitting oneself to be represented or
impersonated by another in taking an examination or submitting assignments
Submitting previously marked work from another course without instructor approval
Purchasing or otherwise obtaining work prepared by another person and submitting all or a
portion of the work as one’s own
VCC International Education – September 2018 Page 10In Canada, plagiarism and cheating are considered wrong and punishment for either can be a failing
grade on an assignment, failure of a course or even suspension from the College. If you are ever unsure
what might be considered cheating or plagiarism, ask your instructor.
For more definitions relating to Educational Conduct, please refer to Student Education Conduct
Procedures (D.4.5) found on the VCC website.
Study Support
There are a lot of people and resources available to you as a student at VCC (see ‘Student Services at
VCC’ on pages 5-8 of this Handbook for web links and contact information).
Be sure to connect with any of the following resources if you have questions or concerns about your
experience:
Instructors – remember to review and keep your course outline that will have their contact
information.
Counselling – can help you manage your workload, deal with stress and adjust to this new
environment. They offer academic, personal, career and emergency counselling.
Learning Centre – free tutoring, small group workshops and lots of resources.
Library – knowledgeable librarians are very helpful.
Create a Study Group - Many students say creating study groups with classmates becomes a
wonderful study support and opportunity to widen their circle of friends.
Important Immigration-Related Documents
Study Permit
A study permit is an official document from Immigration, Refugees and Citizenship Canada (IRCC
formerly CIC) that allows you to study in Canada. Usually, the study permit is issued for the length of
time that you will study at VCC as stated on your Letter of Acceptance. Be sure to read your Study
Permit carefully and know the expiry date on your document and any conditions the issuing
immigration officer has placed on you.
Important Notes:
VCC’s Designated Learning Institution (DLI) number – As a Designated Learning Institution (DLI),
VCC has a DLI number: O19279717512 (it starts with the letter “O” followed by numbers). You
may be asked to provide VCC’s DLI number when you apply for a permit or a visa or transfer
institutions.
International students are required to notify IRCC when they change or transfer institutions.
Follow the instructions at https://www.canada.ca/en/immigration-refugees-
citizenship/services/study-canada/change-schools/account.html.
VCC International Education – September 2018 Page 11Visitor Visa (Temporary Resident Visa) or Electronic Travel Authorization (eTA)
In addition to a study permit, you may require a Visitor Visa (TRV) or an Electronic Travel Authorization
(eTA) to enter Canada (exception: U.S. citizens).
The Visitor Visa is a sticker inserted in your passport issued from Canadian Immigration and allows you
to enter Canada up until the expiry date. The Visitor Visa can expire while in Canada, but a new visa
would need to be issued before re-entering Canada.
Note: From March 15, 2016, visa-exempt foreign nationals who fly to Canada need an eTA.
To find out if you need a Visitor Visa or eTA, visit http://www.cic.gc.ca/english/visit/visas.asp
Extending Your Important Documents
During your stay in Canada, you may need to extend your passport, study permit or visitor visa
(Temporary Resident Visa – TRV). All of these extensions can take place in Canada.
Passport
It is very important that you know the expiry date of your passport. If your passport is going to expire
while you are in Canada, you should plan to apply to extend it at the embassy or consulate of your home
country in Canada at least six months before its expiry.
Find Your Consulate: For a list of embassies and consulates in Vancouver, please visit
http://www2.gov.bc.ca/gov/content/governments/organizational-structure/office-of-the-
premier/intergovernmental-relations-secretariat/protocol/consular-corps/directory
As each consulate has different requirements and processing times, you will need to check the specific
consulate’s website, or call or visit the consulate office for instructions on how to extend your passport.
Note: The expiry of your Study Permit and Visitor Visa cannot exceed the expiry of your passport. It is
important to plan ahead so there is sufficient time to extend all three documents individually –
first passport, then Study Permit, then Visitor Visa.
Study Permit
The Study Permit extension process should begin about three months before its expiry.
Tip: Put a reminder on your phone calendar to renew your Study Permit 3 months before its expiry.
Implied Status & Student Responsibility: If you submit your Study Permit extension application before
its expiry, you have “implied status” which means you can continue to study as you wait for your new
Study Permit. The responsibility for extending before the Study Permit expires lies with the student.
Processing Times: Study Permit extension applications can be submitted by mail or online. It is
recommended to check processing times for each option before submitting your application.
Processing times are listed and updated weekly by IRCC- https://www.canada.ca/en/immigration-
refugees-citizenship/services/application/check-processing-times.html
VCC International Education – September 2018 Page 12Application: The complete application kit with detailed instructions can be found on the IRCC website
at https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada/extend-
study-permit.html
Letter from VCC: You will need an official letter that confirms your student status. A request form for a
letter to extend a Study Permit is available at the VCC International Education Office (Downtown
Campus) or at http://www.vcc.ca/international/current-students/resources/forms/
Visitor Visa (Temporary Resident Visa-TRV)
If you come from a country that requires a visa in order to enter Canada and you plan to travel outside
of Canada, you will need a valid visa to re-enter. If you need to renew your visa while you are studying
in Canada, you can do that through the Case Processing Centre in Ottawa (CPC-O).
Processing Times: It is important to give yourself sufficient time for application processing (visit
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/check-processing-
times.html for processing times). As you need to submit your original passport with your application,
you may not travel during the processing time.
Application & Guide: The temporary resident visa application form and instruction guide can be found
at https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/apply-new-
temporary-resident-visa-within-canada.html. If you apply online (and mail your passport), you will need
access to a scanner and have a valid credit card.
Documents from VCC: You will need a ‘Letter of Attendance’ and a transcript. A request form for both
of these documents is available at the VCC International Education Office (Downtown Campus) or at
http://www.vcc.ca/international/current-students/resources/forms/
Note: There is a charge for this letter that must be paid at Student Accounts before submitting
to the International Education Office.
Electronic Travel Authorization (eTA)
The Electronic Travel Authorization (eTA) is an entry requirement for visa-exempt foreign nationals who
fly to Canada (Exceptions: US citizens and visitors with a valid visa). The application is completed online
and costs $7 CAD. The eTA is electronically linked to one’s passport and is valid for 5 years or passport
expiry (whichever comes first). For more information and to view an informative video, visit the CIC
website (video under ‘Flying to Canada?’) at https://www.canada.ca/en/immigration-refugees-
citizenship/services/visit-canada/eta.html.
Questions about Extending Documents
If you have general questions about the process to extend your Study Permit or Visitor Visa, please
speak to Celine Huang, Regulated International Student Immigration Advisor (RISIA) in the IE Office.
Please note that she is not authorized to complete forms on your behalf.
You can see if your question is answered through the online IRCC Help Centre at
http://www.cic.gc.ca/english/helpcentre/index-featured-int.asp or contact IRCC directly at 1-888-242-
2100.
VCC International Education – September 2018 Page 13Getting Settled & Living in Vancouver
Areas of Vancouver
The city of Vancouver is made up of many communities or areas. To learn more about the individual
areas, visit http://vancouver.ca/green-vancouver/areas-of-the-city.aspx and use the navigation map
that links to community-specific information including services, news & events.
Transportation
Public Transportation - TransLink
TransLink is responsible for the skytrain, bus, seabus, cycling and commuting options in Metro
Vancouver. Detailed schedules and route planning (‘Trip Planner’) are available at the TransLink
website. The website also explains how to request a stop, transport a bicycle, and transit etiquette.
Tip: Text 33333 the five digit bus stop code (located at the top right of the bus stop sign) and
TransLink will text back the arrival time of the next bus at that stop.
Website: http://www.translink.ca/
Transit 101 information: http://www.translink.ca/en/Rider-Guide/Transit-101.aspx
Customer Service & Info: 604-953-3333 (M-F: 5:30am to 12:30am; Sat-Sun: 6:30am to 11:30pm)
U-PASS BC/Compass Card
The U-Pass BC is a universal transit pass program for eligible students that provides low-cost travel
throughout the Translink system.
Purchase a Compass Card (if you don’t already have one):
http://www.translink.ca/en/Fares-and-Passes/Where-to-buy-FareDealer.aspx
Load your U-Pass BC:
Visit upassbc.translink.ca – sign in, link your Compass Card and request your U-Pass BC.
Note: If there is any money owing on your VCC account, the pass cannot be downloaded.
Use your Compass Card:
Tap in and tap out every time you enter and exit a Translink station, including when you transfer.
Note: As buses are all one-zone, no need to ‘tap out’ as leaving.
Important U-Pass BC Notes:
Your U-Pass BC is non-transferable. Carry your VCC student ID and show if asked by transit
personnel.
Request your U-Pass BC on or after the 20th for the following month. It can take up to 24 hours
for U-Pass BC to load onto your Compass Card so request before the end of the month. Without
a valid U-Pass BC, you’re responsible for paying your fare.
For more information:
U-Pass BC website: https://upassbc.translink.ca/
U-Pass BC questions: Email compass@vcc.ca
Compass Customer Service: 1-888-207-4055 or 604-398-2042
VCC International Education – September 2018 Page 14Getting Settled
Welcome to Canada & BC Newcomers’ Guide
It can be challenging to know where to begin when settling into a new country and city.
The Welcome to Canada – What You Should Know is a publication from Citizenship & Immigration
Canada that, although designed for recent immigrants, gives anyone new to Canada useful information
to better understand their new ‘home’.
Website: https://www.canada.ca/content/dam/ircc/migration/ircc/english/pdf/pub/welcome.pdf
The B.C. Newcomers’ Guide is a tremendous resource and has written and video information in a variety
of languages. The topics covered include: The First Few Days, Transportation, Finding a Place to Live,
Money and Banking, Health Care and more.
Website: www.welcomebc.ca/newcomers_guide/newcomerguide.aspx
Banking
As it is unsafe to carry large amounts of cash, it is advisable to open an account at a financial institution
as soon as you arrive in Vancouver.
Some helpful banking tips:
Types of accounts: You can choose between chequing and savings accounts. Each type of account has
its own uses and restrictions. Find out which is best for your needs.
Student accounts: Many banks offer special ‘student accounts’ with features only available to students.
Be sure to ask about their student options, including what charges and rates will be on any
account that you open as a student. Shop around for the bank that will work best for you.
Safety deposit boxes: available at some banks for storing small valuable or important documents like
your passport. There is usually an annual fee for this service.
Housing
There are many accommodation options for students in Metro Vancouver (e.g. Homestay, furnished and
unfurnished rentals in houses, basement suites, condos, apartments). Resources for locating available
housing can be found online (ex. Rent Hello, Search4Studenthousing, YWCA Residence, Craigslist, Kijiji),
in newspapers (e.g. The Vancouver Sun, local newspapers in other languages) and through private ads
on bulletin boards (e.g. at Community Centres).
Tips to Avoid Housing Scams
Things to watch for/signs of a scam:
If the price seems “too good to be true”, it probably is.
Never wire money to prospective landlords.
Never pay a deposit or accept any housing before you have viewed it.
Also, for safety reasons and for a ‘second opinion’ take a friend to view any prospective housing.
VCC International Education – September 2018 Page 15Rental Laws
If you decide to rent, be sure to learn about some of the BC laws that apply to tenants (person who
rents) and landlords (person or company that manages or owns the building).
The Residency Tenancy Office (RTO) is a government agency that provides information and resources:
http://www.rto.gov.bc.ca/
As well, the Tenant Resource & Advisory Centre (TRAC) http://www.tenantsbc.ca/tenantsbc.htm offers
information in many languages.
Community Based Workshops for International Students
The BC Settlement & Integration Services (BCSIS) offers free immigration and employment related
workshops/one-on-one appointments and special events for international students.
For inquiries and registration:
604.408.7274 ext 2048
Email: bcsis@success.bc.ca
To learn about upcoming events, visit:
Website: https://www.successbcsis.com/
Facebook: https://www.facebook.com/successbcsis
Activity & Community Resources
It’s important to find a balance between studying hard and having fun.
Vancouver offers a variety of sport, entertainment and cultural activities. Below are some useful
websites that are updated regularly and offer inexpensive activity ideas.
Enjoy exploring and experiencing Vancouver!
With 24 Community Centres and the many Vancouver Park Board facilities in Vancouver, there
are classes, activities and events for everyone. For a listing of all city facilities go to
http://vancouver.ca/parks-recreation-culture/facilities-and-schedules
The Georgia Straight is a free weekly entertainment newspaper and updated website about all
kinds of events and activities in Metro Vancouver. You’ll even find 2-for-1 restaurant coupons
and contests. http://www.straight.com/
From the Tourism Vancouver website, check out the ‘Events’ tab for a list of major festivals and
events - http://www.tourismvancouver.com/
You don’t need a car to explore BC’s nature. Brian Grover’s Car-Free Outdoor Guide to exploring
Southwestern BC will show you how - http://www.car-free.ca/
VCC International Education – September 2018 Page 16Identification & Student Discounts
British Columbia Identification (BCID) - http://www.icbc.com/driver-licensing/getting-
licensed/Pages/Apply-for-an-enhanced-licence-ID-or-BCID.aspx?
A BCID is an official photo identification that you can use as ID for many situations including: testing
(ex. ITA exams), getting a library card, going to clubs, etc.
The current cost of the BCID is $35. The BCID can be applied for at any ICBC (Insurance Corporation of
BC) licensing office. Find locations at http://www.icbc.com/about-icbc/locations
Student Discounts
It is always a good idea to ask if you are eligible for student discounts with your VCC student ID. Here
are some additional programs to consider registering for as a student:
International Student Identity Card (ISIC) - https://www.isiccanada.ca/
All full-time VCC students, as members of the British Columbia Federation of Students, are entitled to
receive an International Student Identity Card (ISIC) for FREE. The ISIC allows for travel, accommodation
and entertainment discounts both locally and around the world. ISIC is the only internationally
recognized form of student identification. Visit the Students’ Union office to have an ISIC made, and to
find out where discounts are available. The SUVCC mobile app will show you where the closest
discounts are to you at any time!
Student Price Card (SPC) - http://www.spccard.ca/
The SPC card allows students to savings on fashion, dining, lifestyle purchases. Learn how to purchase,
where to use and what discounts the card allows at the SPC website.
Volunteering
Volunteering is a great way to meet diverse groups of people, discover new interests, learn new skills,
practise your English and gain experience in Canada.
For international students not all unpaid work in Canada is considered volunteer work by Immigration,
Refugee & Citizenship Canada (IRCC). Refer to the website to better understand what is and isn’t
volunteer work: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/partners-
service-providers/educational-institutions/volunteer-work-conducted-foreign-students-when-work-
permit-esdc-confirmation-required.html. If you are unsure, contact the VCC International Education
Office.
Resources for Finding Volunteer Work
The Go Volunteer database - http://govolunteer.ca/
This is an excellent resource for non-profit organization volunteer positions.
City and Park Board Opportunities
The City of Vancouver has a number of volunteering opportunities. To learn more go to
http://vancouver.ca/people-programs/volunteering
VCC International Education – September 2018 Page 17Working
There are three options for international students to work: one while a full-time student in a career
program, one while doing program-required practicums and one after graduating as a full-time student.
Working Off-Campus
International students are eligible to work part-time (up to 20 hours per week) during their studies and
full-time during scheduled program breaks provided:
Have a valid Study Permit (no work permit required; however, conditions of SP must allow for
work off-campus)
Be currently registered as a full-time VCC student in a career or academic program (not ESL) at
least six months long
Make continuous progress towards completing program of study
For more information about working off-campus while studying, visit:
https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada/work/work-off-
campus.html
Practicum Work Permit
International students in a program with a practicum component that is an essential part of their
program completion will need to apply for this specific-purpose, fee exempt work permit. All students
requiring this work permit for their program will be contacted by VCC International Education and be
provided with the necessary school documentation to apply.
Note: Hospitality Management Diploma students do not require this work permit as the ‘500
hours of work experience’ falls under the ‘working off-campus’ permission above, i.e. the 500
hours are accumulated either working part-time during studies or full-time during the four
month summer break.
For more information about this program-specific work permit, visit:
https://www.canada.ca/en/immigration-refugees-citizenship/services/study-
canada/work/intern.html
Post-Graduation Work Permit (PGWP)
International students who graduate from VCC will be eligible for a PGWP provided they:
Have continuously studied full-time in Canada in a study program at least eight months long
Have completed and passed the program of study and received a notification that they are
eligible to obtain their degree, diploma or certificate
Apply for the work permit within 90 days of completing their program
Have a valid study permit when they apply for a work permit
Important Note: This is a once-in-a-lifetime work permit. You should be selective about when to
apply for it. If you are completing a second certificate or diploma or completing a degree, you may
decide to wait until after you have completed your full period of study before applying for the PGWP.
For information about the Post-Graduation Work Permit, visit:
https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada/work/after-
graduation.html
VCC International Education – September 2018 Page 18Medical Exam For a list of occupations requiring a medical exam, visit: https://www.canada.ca/en/immigration- refugees-citizenship/services/application/medical-police/medical-exams/requirements-temporary- residents.html Social Insurance Number A social insurance number (SIN) is required for anyone who has the legal authorization to work in Canada as it is needed for an employer to legally pay an employee. You can apply for a SIN from Service Canada (See ‘Foreign students and the Social Insurance Number’). The SIN must be provided to any employer within three days of starting employment. For more information on how to apply for a SIN card as an international student, how to keep your SIN safe, and what do to if your SIN number is lost or stolen, visit: https://www.canada.ca/en/employment-social-development/services/sin/reports/apply.html Income Tax The Canada Revenue Agency (CRA) offers an informative video series as well as a web links that provide tax-related information for international students studying in Canada. Video Series: International Students & Income Tax: http://www.cra-arc.gc.ca/vdgllry/ndvdls/srs- ntrntnl-stdnt-eng.html International students studying in Canada - http://www.cra-arc.gc.ca/tx/nnrsdnts/ndvdls/ntl-eng.html You can print your previous year T2202A tax credit form from VCC by logging into your myVCC account. Learn how to Log in to myVCC on page 8 of this handbook. Employment Standards Fact sheets are available in a variety of languages to explain many aspects of the British Columbia Employment Standards Act and Regulations - http://www.labour.gov.bc.ca/esb/facshts/welcome.htm Resources for Writing Cover Letters & Resumés Many job postings (volunteer or paid) require a cover letter and resumé. The Learning Centre offers online resources for writing these documents: http://library.vcc.ca/learningcentre/pdf/vcclc/CareerSkills-WritingAResume.pdf Appointments can also be made with Learning Centre tutors to edit resumés and cover letters. VCC Career Services Explore careers, research employers, practice interview skills, find job postings and more by linking to the VCC Career Services website: http://www.vcc.ca/services/services-for-students/career-services/ VCC International Education – September 2018 Page 19
Staying Healthy
Cultural Adjustment
Living in a new environment can be both exciting and challenging. It is common for international
students, no matter what country they are from, to go through ups and downs while adjusting to life in
Canada. Understanding this adjustment process and getting support during it will help you have a more
fulfilling experience while at VCC and in Vancouver.
Culture Shock
“Culture shock” is a common experience that describes the feelings of confusion and stress that happen
when in an unfamiliar culture. Not everyone has the same reactions to cultural adjustment. Different
people will experience the symptoms of culture shock in varying degrees and at different times.
Some common reactions to culture shock are:
● Extreme homesickness ● Difficulty with course work and lack of concentration
● Avoiding social situations ● Becoming angry over minor irritations
● Sleep difficulties ● Significant nervousness
Strategies to Help You Cope with the Adjustment Process
Keep active. Become involved in sports, music, or volunteering. Being involved will give you
opportunities to meet new people and help you to learn about life in Canada.
Be open-minded and curious. When in an unfamiliar situation, allow yourself to be curious
about the way things are perceived and done.
Ask questions. Understanding others and making yourself understood in a new language and
environment needs lots of rephrasing and clarification.
Stay healthy by exercising, eating good food and getting enough sleep.
Read, listen and speak in English. It’s easier to understand a culture when one understands the
language used.
Spend time with people who are happy and involved in Vancouver. Introduce yourself to other
international students. Help and support each other.
Find someone you can talk to (such as a member of your host family, your instructor, a
counsellor or another student). When you have questions or need a second opinion, this
person can help clarify confusions and provide support.
Be patient. The key is to remember that feelings of anxiousness or frustration are normal and
temporary. Give yourself time to adjust.
Adapting to a new culture is an ongoing process. It can be challenging at times, but going through the
transition of culture shock can help to develop greater confidence in dealing with new situations. It can
also lead to a greater appreciation of your own culture.
Remember, there are people at VCC who are available to provide you with support if and
when you need it. You can see a counselor at the Counselling Office at Downtown or Broadway
campuses.
VCC International Education – September 2018 Page 20Medical Advice and Assistance
Calling a Nurse, Dietician or Pharmacist - http://www.healthlinkbc.ca/servicesresources/811/
By dialing 8-1-1 you can access nurses, dieticians or pharmacists to get health-related information.
Translation is available in 130 languages, so you can always get the help you need, when you need it.
For a listing of publications in languages other than English, please go to
http://www.healthlinkbc.ca/servicesresources/translatedresources/
Clinics
There are ‘Walk-in Clinics’ throughout Metro Vancouver. These clinics are often open in the evenings
and on weekends and see patients on a ‘first-come, first-served’ basis. For a listing of clinics and their
current wait times, visit https://medimap.ca/. Simply enter your city or address and a listing of walk-in
clinics in your area will be given. When you click on the website for an individual clinic, you’ll find their
location, contact information, hours and languages they provide assistance in.
Tip: locate your local clinic before you are sick and need it.
Walk-in clinics near the Downtown campus:
Ultima Medicentre
1055 Dunsmuir Street
604-683-8138
http://www.ultimamedicentre.ca/
Walk-in clinic near the Broadway campus:
Commercial Drive Medical Clinic
1515 Commercial Drive
604-255-5922
http://www.walkinhealth.ca/
Hospitals (for emergencies only)
There are several hospitals with emergency areas in Metro Vancouver. To know the current wait times
for each hospital visit http://www.edwaittimes.ca/
Crisis Lines
In addition to seeking assistance through a medical clinic or family doctor, there are emergency contacts
to help with emotional or personal crises 24/7 with interpretation in 140 languages.
Emergency Ambulance or Police: 911 Crisis Line: 604-872-3311
Mental Health Support Line: 310-6789 Suicide Help Line: 1-800-784-2433
Here to Help website: http://www.heretohelp.bc.ca
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