International Student Handbook
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International
Student Handbook 2 01 8 / 2 019
keystonecollege.ca
1
TA B L E O F C O N T E N T S
04 ��������������������������������������������������� INTRODUCTION ABOUT KEYSTONE
06 ������������������������������������������������������������� WELCOME MESSAGE BY CEO
07 ���������������������������������������������������������� IMPORTANT CONTACT DETAILS
08 �������������������������������������������������������������������������� STUDENT ENROLMENT
11 ��������������������������������������������������������������������������������� STUDENT POLICIES
33 ���������������������������������������������������������������� SIN NUMBER INFORMATION
34 ����������������������������������������������������������������� INCOME TAX INFORMATION
35 ������������������������������������������������������������������������� WORK OPPORTUNITIES
37 ��������������������������������������������������������� DRIVER LICENSE INFORMATION
43 ������������������������������������������������������������������������������������ LEARNER SAFETY
46 ������������������������������������������������� HOUSING OPTIONS FOR STUDENTS
51 ���������������������������������������������������������������� HOW TO REACH KEYSTONE!
53 ��������������������������������������� LIVING IN CANADA : METRO VANCOUVER
67 .............. LIVING IN CANADA : TRAVEL OUTSIDE OF VANCOUVER
70 ����������������������������������������������������� ALL ABOUT MEDICAL INSURANCE
75 �������������������������������������������������������������������������� CHILD CARE SERVICES
76 ������������������������������������������������ COMMUNITY & CULTURAL SERVICES
77 ����������������������������������������������������������������������������� ACADEMIC SUPPORT
80 ���������������������������������������������������������������������� EMPLOYMENT SERVICES
Our teachers inspire you to
Discover Different
Keystone College is an accredited post-secondary institution that has been a
trusted institution in its market for more than a decade.
2
Introduction
Keystone College is an accredited post-secondary institution that has been
a trusted institution in its market for more than a decade. Keystone College
began in 2007 with PTIB accreditation achieved in 2009. Keystone College is
registered and fully designated by the Private Training Institutions Branch
(PTIB). Through the process, the institution and its programs are evaluated
and recognised for quality assurance and, if successful, the institution is
awarded a designation certificate. As a result, students can be confident
that an institution and its educational programs meet criteria and standards
established by the PTIB.
Keystone College is EQA certified. The Education Quality Assurance (EQA)
designation is available to public and private institutions in B.C. that meet or
exceed quality assurance standards set by the province of B.C.
OUR VISION
Keystone College is ITA (Industry Training Authority) approved Institution.
The Industry Training Authority (ITA) leads and coordinates British Columbia’s To be a leading, innovative, Canadian
skilled trades system. ITA works with employers, apprentices, industry,
labor, training providers and government to issue credentials, supports
training provider that reflects industry
apprenticeships, fund programs, set program standards and increase standards and builds upon them.
opportunities in the trades.
OUR MISSION
To foster a conducive learning
environment with access to cutting
edge technology and industry experts,
that nurtures every learner’s individual
creativity and equip all graduates with the
required skills and more, to conquer their
future challenges and goals.
4 5
I M P O R TA N T C O N TA C T D E TA I L S
AMBULANCE, FIRE, POLICE
Welcome Message from CEO Phone: 911
POISON CONTROL
The Keystone College is a registered training organisation in Lower Mainland: 604-682-5050
Courtenay and Surrey BC, Canada. The difference between Toll-free: 1-800-567-8911
success and failure is team work and at Keystone College we
ALCOHOL & DRUG INFORMATION & REFERRAL
operate by this rule.
SERVICE
This service is available to people across BC needing help
At Keystone College, our training and administrative staff is carefully selected to meet
with any kind of substance abuse issues 24 hours a day. It
and nurture the requirements of our students. Our training and administrative staff
provides information and referral to education, prevention
work in collaboration to provide the best outcomes for our students. Our mission is to
and treatment services and regulatory agencies.
provide quality education, a safe and comfortable environment and the best learning
resources to our students. To achieve our mission, we have recruited experienced, Lower Mainland: 604-660-9382
Toll-free: 1-800-663-1441
qualified and industry focused trainers and administrative staff.
Our students have access to variety of learning resources to assist them in their
learning journey, such as simulated workplace to conduct role plays and to practise HEALTHLINK BC
skills learnt in the classroom, e-learning to support learning off campus, access to Confidential health information and advice available 24 hours
e-books, laptops, tablets and desktops to assist in their studies.
a day, seven days a week.
Along with class room delivery and simulated workplace we invite guest lecturers to Phone: 811
Deaf or hearing-impaired (TTY): 711
present and share their experiences with our students. Our trainers and Academic
Coordinator organise academic excursions to provide practical exposure. Our staff
also organise extracurricular activities on and off campus to engage our students.
CRISIS INTERVENTION & SUICIDE PREVENTION
We provide a well-rounded education experience for our students to make their Confidential, non-judgmental, free emotional support 24
experience at Keystone rewarding and an enjoyable start to their life-long learning hours a day, seven days a week for people experiencing
journey and to a successful career. feelings of distress or despair, including feelings which may
lead to suicide.
I look forward to welcoming you soon.
CEO - Keystone College
Toll-free: Call 1-800-SUICIDE (1-800-784-2433)
Mental health support: Call 310-6789
KIDS HELP PHONE
Immediate and caring support, information and, if necessary,
referral to a local community or social service agency.
Toll-free: 1-800-668-6868
6 7
Client selection Enrolment and admission into
some Keystone College is subject to meeting certain
prerequisite conditions and/or entry requirements.
Specific details of the prerequisites pertaining to
these training programs are contained in individual
course documentation and are made available prior to
enrolment.
The enrolment procedure commences when a learner contacts Keystone
College expressing interest in a training program(s). Enrolment applications
are assessed to ensure that the learner meets any prerequisites and/or entry
requirements that have been set for the selected course. Learners will be
informed of successful enrolment and sent information on the course and
their course induction. Learners who do not meet the prerequisites for the
selected course will be notified of their unsuccessful enrolment and invited
to contact Keystone College to discuss their training needs and alternative
opportunities. Please refer to Student Admissions Policy. As an additional
support to enrolling learners, Keystone College will send an orientation letter
to the learner prior to the commencement of training. Information includes
the time, date and location of training, the resources the learner should
bring to the course and overview of the units of competency to be studied
and the format/style of training to be provided.
Student
Enrolment
8 9
Student
Policies
10 11
PAYMENTS AND Letter of Offer outlines course fee payments, and payment services at Keystone College, college will refer learner to an
agreement and fee instalments. Fee instalments are usually appropriate external agency.
ENROLMENTS
due each term; 1 term equals 8 to 12 weeks (depending on
the length of the course). In case wherein Keystone College Keystone College will allow for reasonable adjustments given
accept partial payment for the first instalment, for issuance that the standards expected should be the same irrespective
of a Letter of Acceptance, learners are required to ensure of the group and / or individual being assessed. Reasonable
the balance of the payment, as outlined above is made by adjustment means adjustments that can be made to the way
the due date. A charge of $250 penalty applies if the first in which evidence of learner performance can be collected.
instalment is not paid prior to commencement. Keystone Whilst reasonable adjustments can be made in terms of
College reserves the right to recuperate unpaid fees owed to the way in which evidence of performance is gathered, the
Keystone College and to pass on any debt collection fee to evidence criteria for pass/fail decisions (and / or awarding
learner. grades) should not be altered in any way. Additional Support
Where learner enrolment has been cancelled and there Additional support may be provided to learners in the
is an outstanding debt, Keystone College may approach following situations but not limited to:
debt collection agencies and/or credit bureau to recover • English language, Literacy and Numeracy difficultly
outstanding debts. Keystone College will not release • Personal problems
any Awards/Testamurs (certification) to learner until all • Difficulty with study load
outstanding course fees have been paid. All commencing • Non-participation in class activities
learners are required to pay fees at the time or after • Not following Keystone College policies and procedures
accepting course offer. Continuing learners’ fees must be paid while on campus
by the due date specified on invoice. Failure to comply with • Any disability which may impact on the ability to
the required payment date may result in the termination of participate successfully in Learning and Assessment
offer or enrolment and cancellation of Enrolment. Fees and Personal / Social issues Many issues can affect learner’s
charges are current as at the time of publication but may be social and/or personal life and all learners have access
changed by Keystone College on an annual basis as part of to the Support Staff to gain advice and guidance on
the review process. personal issues, accommodation, or family / friend
issues. Where further support is required, a referral
to appropriate support services will be organised and
ACADEMIC Learners can contact Support Staff or relevant trainers to Keystone College will not charge any fees for this referral.
discuss academic, attendance, or other issues relevant to Critical incidents are not limited to, but could include:
CONDUCT
studying at Keystone College at any time. Support staff • missing learner/s or staff member/s;
will provide advice and guidance, or referral, where required. • severe verbal or psychological aggression;
In the event that a learner’s needs exceed the capacity of • death, serious injury or any threat of these;
the support services Keystone College can offer, they will • natural disaster; and
be referred to an appropriate external agency. Information • issues such as domestic violence, sexual assault, drug
regarding support agencies, resources and services may be or alcohol abuse Non life-threatening events could still
sourced online. Keystone College staff members will assist qualify as critical incidents.
learners to source appropriate support. Flexible delivery and
assessment procedures Keystone College staff will pursue
any reasonable means within their ability to assist learners
in achieving the required competency standards. In the event
that a learner’s needs exceed the capacity of the support
12 13
CODE OF 1. Respect Between staff and students and • Be reported to Police if a suspected criminal offence has
among students occurred.
CONDUCT
All students have the right to an equal opportunity to
learn. To achieve this, all students have a responsibility to: 3. Respect for the views of others
• Treat every person with courtesy and respect regardless All students have the right to feel safe to communicate
of gender, age, ethnicity, social background, disability, various perspectives and views in an environment where
sexual preference, or religious beliefs and customs. freedom of expression is respected. To achieve this, all
• Behave appropriately in the learning environment students have a responsibility to:
(including online), use respectful dialogue and debate; • Respect the rights of others to hold and express a range
and consider others by not disrupting the classroom/ of viewpoints.
learning space. • Express views with consideration for the feelings of
others, and an understanding of ethical and cultural
Students who do not behave in accordance with this implications.
principle may:
• Be asked to leave the classroom or removed from the Students who do not behave in accordance with this
learning environment. principle may:
• Lose privileges such as email, access to the college’s • Be asked to leave the classroom or removed from the
Learning Management System and/or the college’s learning environment.
student portal. • Lose privileges such as email, access to the college’s
• Be cautioned for minor offences. Learning Management System and/or the college’s
• Be suspended or have their enrolment terminated for student portal.
serious offences. • Be cautioned for minor offences.
• Be suspended or have their enrolment terminated for
2. Respect for Individuality and Freedom from serious offences.
Bullying to a safe environment free of bullying
and harassment. 4. Respect for the college’s physical environment
All students have right to safe environments (free of All students have the right to a safe and secure physical
Bullying and Harassment). To achieve this, all students environment. To achieve this, all students have a
have a responsibility to: responsibility to:
• Not engage in behaviour that threatens the wellbeing of • Behave responsibly and respectfully while on campus.
another member of the Keystone College community. • Follow safety guidelines when using college facilities
• Not engage in bullying (including cyber bullying) or and equipment.
harassment of staff or students. • Conform to occupational health, safety and welfare
principles.
Students who do not behave in accordance with this
principle may: Students who do not behave in accordance with this
• Have their enrolment cancelled. principle may:
• Be suspended or have their enrolment terminated, even • Be required to pay compensation for any damages.
if the behaviour occurred off campus or out of class • Be prevented from entering on or remaining on the
hours. campus.
• Be reported to online social networking sites when
a contravention of that site’s code of practice has
occurred.
14 15
5. Respect for the right of others to access Students who do not behave in accordance with this
resources principle may:
All students have the right to: • Risk receiving a hold result(s) and be required to repeat
• Reasonable access to appropriate facilities such as an assessment(s).
classrooms, IT and lab facilities. • Risk receiving a re-enrol result(s) and be required to
• Access to resources that are maintained and in a good repeat the unit (s).
working order. • Be placed on a Student Intervention Plan, and if the
behaviour continues, result in dismissal.
To achieve this, all students have a responsibility to: • Receive a caution for minor offences to suspension
• Use college resources in a lawful and appropriate or termination for serious offences, where abusive or
manner, with consideration for the fair access of others. derogatory comments are made about college staff or
student.
Students who do not behave in accordance with this
principle may: 7. Respect for the roles and responsibilities of
• Have their user access suspended with or without prior academic staff
notice. All students have the right to reasonable access to staff
• Be required to pay for any damages. for individual consultation outside of class time (either in
• Have criminal or other penalties imposed where person, via phone or email).
Province or Commonwealth legislation has been To achieve this, all students have a responsibility to:
breached. • Respect the rights of academic staff to manage their
time, and balance competing responsibilities.
6. Respect for the academic requirements of • Observe reasonable norms of behaviour for contacting
programs trainers outside of scheduled class times.
All students have the right to accurate and up to date
information about their course, including assessment Students who do not behave in accordance with this
requirements; fair and impartial feedback on their principle may:
performance and to be able to provide fair and considered • Receive formal correspondence advising that their
feedback about the course, teaching staff or their student behaviour is inappropriate.
experiences without fear of reprisal. • Be placed on a Student Intervention Plan.
To achieve this, all students have a responsibility to: • Be suspended or have their enrolment terminated, even
• Familiarise themselves with information provided about if the behaviour occurred off campus or out of class
courses, academic support and assessment. hours.
• Attend all classes, workshops and practical sessions as • Be reported to online social networking sites when
detailed in their class timetable. a contravention of that site’s code of practice has
• Prepare for classes by completing required readings and occurred.
preparatory tasks. • Be reported to Police if a suspected criminal offence has
• Submit assessments within required timeframes. occurred.
• Regularly access the student portal and college email
account (where this is available). 8. Respect for intellectual property and academic
• Constructively use feedback where it is provided. integrity
• Provide respectful and constructive feedback about All students have the right to information about principles
teaching and the quality of courses and programs of academic integrity and the consequences of non-
through college evaluation processes and the Student compliance and conversely, to have their intellectual
Survey.
16 17
property rights recognised and respected. Doctor’s note due to illness provided this exception is not
To achieve this, all students have a responsibility to: abused (missed hours must still be made up, however, the
• Conduct their work without cheating, plagiarising and fees will be waived).
fabricating or falsifying of data.
• Students enrolled in the Hairdressing 990 or Hairdressing
• Appropriately acknowledge the contribution of others in
1290 hour programs who miss school hours will make
all academic work.
up hours once they enter the industry as an apprentice.
• Ensure the proper use of copyright material.
These hours must be logged and verified by the employer/
Students who do not behave in accordance with this
apprenticeship sponsor to qualify as WBT hours. The value
principle may:
ratio is 1:1 WBT versus in school salon hours. The WBT
• Have a re-enrol result recorded for that unit of study.
(work base training hours) will not affect the tuition fees
• Be placed on a Student Intervention Plan.
owed or paid to Keystone College.
• Be suspended or have their enrolment terminated (for
repeated offences). • Keystone College reserves the right to refuse any
• Face civil or criminal charges for breaches of copyright. student’s application to re-enroll under a new contract.
Re-enrolment is subject to available seats.
• Manicure / Pedicure and Nail Technology Students will
ATTENDANCE Students must not participate in final written or practical examinations
& PUNCTUALITY until the required program hours are achieved through re-
• Attend 100% of the program in order to graduate
enrolling under a new contract with Keystone College Ltd.
(1290 hours Hairstylist Foundations) (300 hours Nail
Technology) (150 Manicure/Pedicure) (990 hours • Students will not participate in final examinations nor
Hairdressing Foundations) will students receive their diploma/certificate until full
program hours have been achieved and the program fees
• Attend 75% of the program in order to Graduate from
are paid in full.
Business Administration Course.
• Students must contact Keystone College Ltd if they are
• Nail Technology 300-hour program and Manicure/Pedicure
unable to attend class. They must call the school (250-
150-hour program.
871-8300) (778-820-2020), or email the college (info@
• Students are expected to be at the school before the class keystonecollege.ca) before the start of the day (9:00am).
start times.
• Students who are absent for more than 10% of the
required attendance at any time during their program Dismissal due to behavioral issues: DISMISSAL
without due cause will face disciplinary action up to and 1. If a student willfully ignores the school policies and POLICY
including dismissal. EXAMPLE: at the 30-hour mark of regulations governing their behavior, work, or study
a given program, more than 3 hours absent will result in habits, the student will be given a verbal warning and the
disciplinary actions up to and including dismissal, 300- school will continue to try to help this student.
hour mark 30 hours will result in disciplinary actions up to 2. If the actions continue, the school Senior Educational
and including dismissal. Administrator/ school owner will issue a warning in
writing that the school cannot tolerate this behavior.
• Students enrolled in the Manicure/Pedicure or Nail
3. A third infraction will result in dismissal from Keystone
Technology Programs who miss program hours are
College Ltd.
required to re-enroll under a new contract with Keystone
4. Attending college while under the influence of alcohol or
College to make up missed hours; an additional fee of
drugs will result in immediate dismissal.
$13.00 per missed hour will apply.
• Exceptions may be allowed for students who have a
18 19Example of these offences include: Visa prior to course commencement; (for onshore
• excessive and or consistent lateness international students)
• Cheating on an exam • English language assessment;
• discourteous treatment of customer, instructors or fellow • Proof of health Insurance (for onshore international
students students)
• violation of safety policy and / or violation of the school • Attendance at interviews;
code of ethics • Submission of supplementary information / forms.
• excessive time at rest periods or lunch periods Hairdressing All Programs
• substandard quality of work, both theory and practical Preferred grade 12; 19 years of age or older; will accept
• swearing, foul language or harassment of fellow students, students less than 19 years of age with parental consent;
staff or clients parental consent must be given by signing a Keystone College
contract; provide current resume; provide essay (personal
Dismissal due to attendance issues: statement) as outlined in application; after providing
REFER TO THE ATTENDANCE POLICY IN YOUR HANDBOOK evidence the student may sign an enrolment contract with
the Keystone College Ltd.
Procedure Nail Technician
STUDENT
The following outlines entry requirements for international Eligible students must have successfully completed the
ADMISSION
students intending to undertake study at Keystone College. Manicure/Pedicure program with Keystone College, or must
POLICY have successfully completed an Esthetics program that
included a Manicure and Pedicure component
Academic Requirements:
To satisfy the academic admissions requirements for
Manicure/ Pedicure program
admission to a course, applicants must meet at least one of
18 years of age or older; written parental consent if under the
the following entry requirements:
age of 18; Complete admission form including questionnaire;
• Successful completion of Year 12 or equivalent;
Submit resume and personal statement; Complete successful
• IELTS band score of 6 or above or in House English Test.
interview with Head Instructor of Keystone College Ltd.
• Satisfactorily completing ELICOS at Pre-Intermediate
level or
• Completed secondary studies in your home country Application
equivalent to an Canadian Year 12 qualification from an Online: Applications for admission to a course shall be made
English – language speaking country online and lodged in the manner prescribed on the website or
• In addition, all students must be 18 years of age or over application form.
at the time that they commence the course for which they
have applied. In Person: Student Can come and make application in perons
on Campus.
Additional Enrolment Requirement:
Registered Education Agents: The prospective students to
In addition to the enrolment requirements stipulated above,
complete and sign application form in person or online and
the following additional requirements which applicants
provide copies of the documents mentioned in “academic and
are required to meet in order to verify their identity and
additional requirements”.
demonstrate their capacity for success in the course. These
may include, but are not limited to:
Assessment of Applications and Verification of Evidence
• Identification document (Birth Certificate/Passport);
All applications will be assessed by a qualified Admissions
• International Students to provide a copy of their Student
20 21Staff member. Applicants who apply to undertake a course Outcome of Application (Approved)
of study at Keystone College must submit documentary • Issue Offer Letter
evidence that demonstrates they meet the published Keystone College may make unconditional or conditional
enrolment requirements (including English proficiency) offers as appropriate. Acceptance of an offer of a place shall
of their chosen course. An original document should be be taken to constitute acceptance by the applicant of all
presented to a nominated Keystone College staff member or published regulations of Keystone college.
agent, or a certified copy of documentation must be provided
within the stipulated time period. Letter of Acceptance
Qualifications submitted in a language other than English • Keystone College will confirm enrolment of the student
must be accompanied by a certified official translation. when all the following conditions have been met:
Where there is any doubt about the authenticity of any • The student accepts the offer, returns the signed
documentation provided, the Admissions Staff member Acceptance Agreement form to Keystone College
may correspond with the issuer of the document and make • Student has paid the minimum balance payable as
relevant enquiries. indicated on the Letter of Offer, and Keystone College has
confirmed receipt of this amount.
All applications and their assessment will be validated by the Upon fulfilment of the above conditions, Keystone College
Enrolment Officer. shall issue an Letter of Acceptance, which is the official
Procedures for assessing an applicant’s qualifications, document confirming the student’s enrolment into Keystone
experience and English language proficiency College for the nominated course of study.
• Completed Application form and documentation are
received:
Outcome of Application (Non-approved)
• Completed Application form for Admission
• Advise applicant of outcome of application.
• Acknowledgement by student that all entry requirements
are met.
• Copy of passport details (for international students).
Policy DISPUTE
• Copy of English language test/evidence English language
1. This policy governs complaints from students respecting RESOLUTION
proficiency
Keystone College Ltd. and any aspect of its operations.
• Copy of academic transcripts POLICY
Student will not be subject to any form of retaliation as a
• Copy of Health Insurance for International Student (If
result of filing a complaint.
student is onshore)
2. All student complaints must be made in writing.
3. The student must provide the written complaint to the
Admissions Staff Initial assessment SEA who is responsible for making determinations in
• Create application file
respect of complaints. If the SEA is absent or is in a
• Check documentation is complete
complaint, the student must provide the complaint to the
• Request any documentation outstanding from applicant
College Manager or owner.
4. The process by which the student complaint will be
When application is deemed complete handled is as follows.
• Assess application against admissions requirements
• Assess English proficiency (if applicable)
Procedure for Student Disputes
• Check student is 18 years or older
1. When a concern arises, the student should first attempt
• Verify documentation where appropriate
to address the concern with the individual most directly
• Arrange interview (if required)
involved. If the student is not satisfied with the outcome
at this level, the student should put his/her concern in
22 23writing and deliver it to the SEA. considered exhausted.
2. The SEA will arrange to meet with the student to discuss
the concern and desired resolution as soon as possible but If the student is dissatisfied with the result and feels that
within five school days of receiving the student’s written he or she has been misled by the Institution, he or she may
concern. The student prefers, he/she may be represented file a complaint with the Private Training Institutions Branch
by an agent or lawyer. (PTIB).
3. Following the meeting with the student and/or his/her Procedure for Grade Appeal
representative, the SEA will conduct whatever enquiries 1. If a student is dissatisfied with a grade received and can
and/or investigations are necessary and appropriate provide evidence that a higher grade is warranted he/she
to determine whether the student’s concerns are should discuss with his/her instructor. The instructor will
substantiated in whole or in part. Those enquiries may reconsider the grade and, if warranted, assign a different
involve further discussion(s) with the student and/or his/ grade.
her representative either individually or with appropriate 2. If the student is not satisfied with the outcome of his/her
Keystone College personnel. All communications must be appeal to the instructor, he/she should submit a written
in writing. appeal to the Senior Educational Administrator.
4. The necessary enquiries and/or investigations shall be 3. The Senior Educational Administrator will obtain a copy of
completed and a response provided in writing to all the assignment/test in question from the instructor and
involved as soon as possible but no later than 45 days will have another instructor re-assess the test. .
following the receipt of the student’s written concerns. 4. If the student achieves a higher grade on re-assessment,
• If it is determined that the student’s concerns are not the higher grade will be assigned to the student. If the
substantiated, the Institution will provide a written student achieves a lower grade on re-assessment, the
explanation of the decision and deny the complaint; or original grade will be retained.
• If it is determined that the student’s concerns are 5. The grade will be considered final and cannot be appealed.
substantiated in whole or in part, the Institution will 6. The decisions on the grade appeal will be provided to
propose a resolution. students within 45 days of Keystone College’s receipt of
5. The response must specify that the student will have five the written appeal.
school days to appeal the decision. A copy of the decision
and all supporting materials shall be given to the student, Written reasons for the determination will be provided to the
a copy will be placed in the Institution’s Student Conduct student within 45 days after the date on which the complaint
File, and the original will be placed in the student file. was made.
6. If the student is not satisfied with the determination 1. The student making the complaint may be represented by
of the [position title], the student must advise the SEA an agent or a lawyer.
as soon as possible but within five school days of being 2. If the student is or was enrolled in an approved program,
informed of the determination. The SEA will immediately is dissatisfied with the determination, and has been
refer the matter to the Owner or SEA of the Institution. misled by the institution regarding any significant
7. The Owner will review the matter and if necessary, may aspect of that program, he or she may file a complaint
meet with the student as soon as possible but within five with the Private Training Institutions Branch (www.
school days of receipt of the student’s appeal. privatetraininginstitutionsbranch.bc.ca).
8. The original decision will either be confirmed or varied
by the Owner in writing within five school days after
receipt of the student’s appeal or, if a meeting with the
student occurred, within five days of that meeting. At this
point the Institution’s dispute resolution process will be
24 25TUTION REFUND 1. A student may be entitled to a refund of tuition fees in the 7. Refunds after the program of study starts:
event that: • If written notice of withdrawal is received by the
POLICY
• The student provides written notice to the institution institution or a student is dismissed before 10% of
that he or she is withdrawing from the program; or the period of instruction specified in the contract has
• The institution provides written notice to the student elapsed, the institution may retain 30% of the tuition
advising that the student has been dismissed from the due under the contract.
program. • If written notice of withdrawal is received by the
2. The written notice of withdrawal or dismissal may be institution, or a student is dismissed after 10% and
delivered in any manner provided that a receipt or other before 30% of the period of instruction specified in the
verification is available that indicates the date on which contract has elapsed, the institution may retain 50% of
the notice is delivered. the tuition due under the contract.
3. The notice of withdrawal or dismissal is deemed to be • If a student withdraws or is dismissed after 30% of
effective from the date it is delivered. the period of instruction specified in the contract has
4. The refund to which a student is entitled is calculated on elapsed, no refund is required.
the total tuition fees due under the contract. Where total 8. Where a student did not meet the institutional and/or
tuition fees have not yet been collected, the institution program specific minimum requirements for admission
is not responsible for refunding more than has been through no misrepresentation or fault of their own, the
collected to date and a student may be required to make institution must refund all tuition and fees paid under
up for monies due under the contract. the contract, less the applicable non-refundable student
5. If the institution has received fees in excess of the amount application or registration fee.
it is entitled to under the student contract, the excess 9. Where a student withdraws or is dismissed from their
amount must be refunded. program, they are entitled to 100% refund of any as-yet
6. Refund policy for students: to be received consumables that have been pre-paid.
• Refunds before the program of study begins: 10. Where a student withdraws or is dismissed from their
• If written notice of withdrawal is received by the program after receiving technical equipment from the
institution within 7 days after the contract is signed, institution free of charge:
and less than 7 day before the commencement of the • The student must return the equipment unopened or as
program of instruction specified in the contract, the issued within 14 calendar days; and
institution must refund 100% of the total tuition fees • If the student fails to return the equipment as set out
paid. above, the institution may deduct the reasonable cost
• If written notice of withdrawal is received by the of the equipment from any amount to be refunded to
institution 30 days or more before the commencement the student.
of the period of instruction specified in the contract 11. Refunds owed to students must be paid within 30 days of
and more than 7 days after the contract was made, the institution receiving written notification of withdrawal
the institution may retain 10% of total tuition only due and all required supporting documentation, or within 30
under the contract to a maximum of $1000. days of an institution’s written notice of dismissal.
• Subject to Section 6(a)(1) above, if written notice 12. Where the delivery of the program of study is through
of withdrawal is received by the institution less than home study or distance education, refunds must be based
30 days before the commencement of the period of on the percent of the program of study completed at the
instruction specified in the contract, and more than rates as set out in Section 7 above.
7 days after the contract was made, the institution
may retain 20% of the total tuition only, due under the Refunds on Visa Refusals
contract to a maximum of $1300. If an international student delivers a copy of a refusal of
26 27a study permit to the institution, Sections 6 and 7 of this It must be also highlighted that harassment is not legitimate
policy will apply as if the copy of the refusal were a notice of comment or advice (including negative comment or feedback)
withdrawl, unless: from others, such as genuine assessment feedback. College
• The international student requests an addition letter of staff at the Institute are responsible for undertaking
acceptance for the same program that was subject of the assessment of students’ work and making a judgement
refusal of a study permit,or about their attained knowledge and competency in a subject.
• The program is provided solely through distance They are also expected to provide academic guidance and
education. advice to students to complement their assessment and
may have to instruct them about academic policy, processes
and timeline provisions. In itself, the act – including repeated
FAIR AND Keystone College is committed to ensuring that its learning acts – of correcting students or pointing out inadequacies of
environment promotes the respectful and fair treatment of performance does not constitute harassment or bullying in an
RESPECTFUL
all students. educational environment.
TREATMENT
OF STUDENTS While on Keystone Collge premises or during activities Similarly, invoking unsatisfactory performance procedures
POLICY or events hosted by the College following activities are or misconduct procedures, or applying student progress
prohibited: procedures, academic integrity procedures or assessment due
dates do not in themselves constitute harassment or bullying
Bullying of students.
Bullying is a form of harassment and is when a person or
group of people misuse power in a relationship to repeatedly Harassment
and intentionally harm others. The outcome is the victim feels Harassment is perceived or actual unwelcomed conduct
distressed, less powerful or helpless and there is a risk to their that humiliates, offends, or intimidates people. Harassment
wellbeing. is bullying conduct that is neither appropriate nor relevant
to a situation. This includes words, as well as acts, pictures,
Bullying can be overt (obvious) such as physical, verbal, or and images that create a hostile or threatening atmosphere.
cyber harassment, or covert (hidden) such as social exclusion Behaviors that can be considered harassment include: verbal
or intimidation. Examples of bullying behavior include: unfair abuse; offensive gestures; ignoring or segregating a person or
and excessive criticism; excluding someone from a group group.
(including online or in person); ignoring a person’s point of
view; constantly changing or setting unrealistic targets for The effect of harassment is to make a person feel insulted,
a person; undervaluing the efforts of a person; intentionally offended, intimidated and unable to perform a task
and repeatedly hurting a person physically; stalking a person; effectively or, ultimately safely.
taking advantage of any power over someone else.
Sexual Harassment
Bullying is not mutual arguments, disagreements or dislikes. Sexual harassment is unwanted or unwelcome sexual
behavior, whether verbal, physical or electronically
Keystone College does not tolerate any form of harassment communicated which makes a person feel offended,
and students who believe they are subject to harassment humiliated or intimidated. Behaviors that can be considered
should initially discuss their concerns with the perpetrator if sexual harassment include: staring or leering; unnecessary
appropriate and safe to do so or discuss their concerns with familiarity, such as deliberately brushing up against a person
College staff. Students can also lodge a complaint. or unwelcome touching; suggestive comments or jokes;
insults or taunts of a sexual nature; intrusive questions or
28 29statements about a student’s personal life; displaying screen attributes which are unrelated to their ability, performance,
savers of a sexual nature; sending sexually explicit emails or knowledge, skill or competence (e.g. race, gender, religion,
text messages; inappropriate advances on social networking disability etc.).
sites; accessing sexually explicit internet sites; requests for sex
or repeated unwanted requests to go out on dates; behavior Responsibility
that may also be considered to be an offence under criminal It is the College’s responsibility to ensure that unlawful
law, such as physical assault, indecent exposure, sexual discrimination and harassment does not occur. If it does
assault, stalking or obscene communications. occur, the allegation will be investigated in a sympathetic,
fair, confidential and in a timely manner according to the
Sexual harassment is not interaction, flirtation or friendship Respectful and Fair Treatment of Students Complaint
which is mutual or consensual. It is not mutual attraction or Procedure.
friendship.
If a student informs the College of allegations of harassment
Discrimination or discrimination that involves persons who are not staff
Discrimination in student education occurs when a student is members or students of the Institute, the Institute will
denied a benefit, or the equal opportunity outlined above, or consider the appropriateness of the Institute’s intervening or
treated less favorably than another student, on the grounds assisting. The decision to intervene or assist will be made by
of a personal characteristic or attributes (e.g. race, gender, Manager.
religion, disability etc.).
The Institute will take all reasonable steps ensure there is no
Discrimination can be either direct or indirect. Direct retaliation towards students who have voiced a discrimination
discrimination occurs when unlawful distinctions are made or harassment complaint. All staff have a role and obligation
between individual students and student groups based on to take reasonable steps to ensure that the educational
any of the discriminatory grounds. Indirect discrimination environment at the College is free from discrimination and
occurs when a seemingly harmless policy, rule or practice has harassment for students. All staff at the College have a
a discriminatory effect on an individual student or student responsibility to take appropriate action if concerns about
group. discrimination and harassment are brought to their attention
by a student or are personally witnessed.
The following discriminatory grounds: age; breastfeeding;
career status; family responsibilities; impairment/disability Staff must ensure they do not engage in discriminatory
(past, present or future); industrial activity; lawful political or harassing behavior towards students themselves and
belief or activity; lawful religious belief or activity; lawful there can be no retaliation against anyone for making a
sexual activity; marital status; parental status; physical discrimination or harassment complaint. Any staff member
features; pregnancy or potential pregnancy; race, color, found to be engaging in such behavior may be subject to
nationality, ethnic or national origin; sex; personal association consequential disciplinary action both by the College and
with a person identified by reference to one of the above through legal avenues (cost to be adhered by the staff in
attributes. question).
Equal Opportunity Students
Equal opportunity in student education is a principle of The College requires all students to behave responsibly
non-discrimination which emphasizes that opportunities by complying with this policy and to report unacceptable
in education should be freely and equally available to all behavior to staff.
students irrespective of their personal characteristics or
30 31All students must ensure they do not engage in discriminatory
or harassing behavior towards other students or staff
members and may be subject to consequential disciplinary
SIN NUMBER
action both by the College and legal avenues. If under any
circumstances, a prohibited activity occurs, the following
INFORMATION
outlines the process for addressing the activity:
SOCIAL INSURANCE NUMBER
The Social Insurance Number (SIN) is a nine-digit number that you need to
The Manager meets with the accused student to discuss the
work in Canada or to have access to government programs and benefits.
issue. Based on the meeting any of the following may be done:
• The College closes the file and informs all parties
A SIN is issued to one person only and it cannot legally be used by anyone
involved if it decides that the student did not commit the
else. You are responsible for protecting your SIN. Store any document
prohibited act. OR
containing your SIN and personal information in a safe place—do not keep
• The College may let the student continue classes pending
your SIN with you.
further investigation. OR
• The student may be given a written warning regarding the
Students are required by law to provide their Social Insurance Number (SIN)
conduct. OR
within three (3) days after the day on which their employment begins.
• The student can face immediate suspension or expulsion
To apply for a SIN, international students must present either:
• a study permit issued by CIC that indicates the permit holder “may
accept employment” or “may work” in Canada; or
• a study permit and a “confirmation to work off campus” letter issued by
CIC prior to February 6, 2015.
If neither of these requirements is met, the international student may
contact CIC to verify if he or she is eligible to apply for an amended study
permit.
To obtain a SIN, take your study permit, and identification to a Service
Canada Centre. Your SIN will expire on the same date as your primary
immigration document (study permit). Be sure to renew your SIN,
if necessary, once you receive a renewed immigration document.
servicecanada.gc.ca/eng/sc/sin/index.shtml
32 33INCOME TAX
INFORMATION
INCOME TAXES AND TAX RETURN
In Canada, income tax is administered by the Canada Revenue Agency
(CRA). Students must complete an income tax form if they earned
income from employment or received a scholarship while in Canada.
Income tax forms must be completed and mailed to CRA by April
30 of each year. The taxation year in Canada runs from January
1- December 31. When you file your income tax as an international
student, you must determine your residency status to know how you
will be taxed in Canada.
WORK
OPPORTUNITIES
Eligible international students who are attending a participating post-
secondary institution can work off-campus while studying. International
students authorized to work off-campus may work a maximum of 20 hours
per week during the regular academic year (September to April) and full-
time during scheduled breaks, such as the winter and summer holidays.
To check your eligibility to work off campus, please refer to the CIC website
at: cic.gc.ca/english/study/work-offcampus.asp
34 35Driver
License
Information
36 37DRIVING IN B.C. Driving in B.C., as in most places, is a privilege that comes In B.C., you need different types of licences to drive a car, APPLYING FOR
with responsibilities. motorcycle, bus, large truck or taxi.
A DRIVER’S
• You must have a valid driver’s licence.
LICENCE
• The vehicle you are driving must be licenced and insured. To apply for a B.C. driver’s licence, you must be 16 years
• You must know and follow the rules of the road. old or older. If you are under 19 years old, a parent or
• In Canada, people drive on the right side of the road. guardian (someone who is responsible for you) must sign the
• You must respect the rights of cyclists and pedestrians application.
(people walking). You must stop for pedestrians crossing
the street. You can apply for a driver’s licence at a driver licensing office.
• You must respect the rights of other drivers. You will need to take two pieces of identification (ID).
• You must not leave young children alone in a car.
• You may not drive while under the influence of any Learn all about applying for a driver’s license.
substance, such as alcohol or drugs, which limit your
ability to control your vehicle.
• You must pay attention to traffic and road conditions. Under B.C.’s Graduated Licensing Program, new drivers pass GRADUATED
• You may not use a cellphone unless it is a hands-free through two stages before they get a full licence.
LICENSING
device.
Learner stage
When you pass the knowledge and vision tests, you will get a
YOUR DRIVER’S You must have a valid licence to drive in B.C. learner’s licence.
• If you are a new B.C. resident, and have a valid driver’s • This licence allows you to practice driving before you take
LICENCE
licence from another country or province, you can use the road test.
your licence for 90 days. You must apply for a B.C. licence • You may drive only with a fully-licensed driver 25 or more
within 90 days. years old beside you.
• If you are a visitor, you can drive in B.C. for up to six • Several other restrictions limit your driving rights.
months with a valid driver’s licence from your country. If
you have an International Driving Permit, you must also Novice stage
carry the accompanying foreign licence. When you pass the road test at the end of the Learner stage,
• If you have a licence another province of Canada or you get a novice licence and can drive on your own.
certain other countries, you can apply for a B.C. licence. • For the first 24 months, you may have only one passenger
You don’t have to take a test to qualify. unless:
• If your driver’s licence is from anywhere else, you will need • there is a licensed driver 25 years or older beside you or
to take a knowledge test and a road test. Get the free • your passengers are close family members
guide, Learn to Drive Smart, online in English or French, or • Several other restrictions limit your driving rights.
in English only from driver licensing offices. • After 24 months with a novice licence, you can take a
The Insurance Corporation of BC (ICBC) issues driver’s second road test and get a full-privilege licence.
licences. Get more information from ICBC.
If you have had a driver’s licence for at least two years,
Driving schools can help you learn to drive and prepare for you may not need to go through the Graduated Licensing
the tests. You may be able to get a teacher who speaks your Program. When you apply for your B.C. licence, bring original
language. documents to prove how long you have been driving.
38 39DRIVER’S TESTS To get a driver’s licence, you must know British Columbia’s example, where you live, the type of car you have, if you use
driving rules. Get the free guide, Learn to Drive Smart, online your car for work or just for pleasure, and your driving record.
in English or French, or in English only from driver licensing
offices. If you had no insurance claims before moving to B.C., you can
• After you have studied the booklet, you must take a get a discount on your Autoplan insurance. Ask your insurance
knowledge test on a computer. company to write a letter about your claims record. This must
• You must answer at least 40 out of 50 questions be a notarized (official) letter in English. Take the letter with
correctly to pass. Take the practice test online to see if you when you buy your insurance. You may get a safe driving
you are ready. discount.
• Knowledge tests are available in many languages. If you
need a translator, check the list of approved translators
(PDF) or a driver licensing office.
• You will also have a vision test when you take the
knowledge test. If you use glasses, wear them to take the
vision test.
• A year after you pass the knowledge test, you can take
the road tests.
• You’ll drive in your vehicle with an ICBC driver examiner
to see how safely you drive.
• If you pass the first road test, you’ll receive a licence to
drive:
• First you receive your novice licence with certain
restrictions.
• After 24 months with a novice licence, you can take a
second road test to get a full licence.
• If you fail a test, you can practice and take the test again.
• There are fees for the knowledge test, road test and
driver’s licence.
Get detailed information from ICBC’s information for new
drivers.
REGISTRATION Every car you drive in B.C. must have basic Autoplan
insurance. Basic insurance pays for the damage caused to
& INSURANCE
others by a crash. It also pays costs for anyone injured. You
buy this insurance from the Insurance Corporation of BC
(ICBC).
You can buy additional insurance from ICBC or from private
insurers.
Many things affect the cost of your car insurance – for
40 41Learner
Safety
42 43S U N A N D WAT E R S A F E T Y
Keystone College has a number of processes to provide a safe and The Canadian sun can be very hot and may be stronger than what you are
used to in your home country.
secure learning environment to all learners. There are some steps you can take to protect your skin:
These include hours of operation and access to staff to assist
• Wear sunscreen protection and apply before you go outside.
• Apply sunscreen at least 25-30 minutes before swimming and ensure
learners where required. you re-apply sunscreen after swimming.
• Wear a hat and UV protective sunglasses.
When travelling to and from college premises it is important to
• Avoid spending long periods of time in the sun between 10am and 3pm,
ensure your own safety at all times. as this is when the sun is strongest.
• Make sure you follow these tips even when it isn’t sunny – you can still
get burnt on cloudy or overcast days.
LEARNER SAFETY TIPS
• Don’t openly carry valuables, including iPods, mobile phones, laptops, etc
• find suitable and safe routes to petrol stations, shops and your local
police station. Try to find routes that are well lit and busy
• avoid confrontation - it is better and safer to walk away if you are being
provoked
• if you feel you are being followed, cross the street, and if you are
still worried, move as quickly as possible to a public area (such as a
restaurant) and then telephone for help
• at night, walk in pairs in well-lit areas and on busier streets, not dark
alleyways and side-streets
• have your keys ready well before you reach the door of your car or house
• if you are going away, tell someone you trust where you are going and
when you will be back
• if travelling by bus or train at night, try not to wait alone at the bus or
train stops
• arrange for others to meet you at your home stop if you are returning
late and have a long way to walk home
• if you are travelling by train at night, do not sit in an empty carriage. Try
to sit near groups of people in a well-lit area
• check the time of the last train, bus or tram home to avoid being
stranded at night
• avoid walking alone after getting off public transport at night. If you can,
walk close to a group of people or arrange for someone to meet you.
44 45Housing Options
for Students
For their first few months of living in Canada. Living
with a host family helps you practice English daily
and learn about different cultures and lifestyles. Most
host families are immigrants who can share their
experiences with you.
Responsibilities while living in homestay usually include:
• Pay your rent on time
• Keep your bedroom/living space clean
• Keep the washroom organised, especially if sharing with the host family
or other students
• Do your own laundry
• Pay for any long distance phone calls you make from the homestay
family’s phone
Additionally, it is important to:
• Respect the rules and routines of the family
• Let them know when you won’t be home for dinner, or if you’ll be late for
any appointments with them
• Practice English, even if your host family speaks the same language as
you
• Ask permission before inviting friends over
• Ask permission to use the telephone
Remember: In homestay, communication is your key to comfort and success.
If you have any problems with your host family, talk to them. Share your
point of view politely! If you don’t feel comfortable doing so, talk to you
Homestay Program Coordinator.
46 47You can also read
